3 Helpful Votes
Sail Date: August 2019
Viking does a great job marketing and we were sold a “first class experience” when booking one of two explorer suites. These suites are right above the engines in the back of the boat. Low water on the Danube exasperated the loudness ... Read More
Viking does a great job marketing and we were sold a “first class experience” when booking one of two explorer suites. These suites are right above the engines in the back of the boat. Low water on the Danube exasperated the loudness if the suite and the vibrations made our teeth chatter. We had to be moved to another room on the cruise. Horrific experience and very poor customer experience. Viking also has no automation for passenger boarding and leaving ship. Traditional ocean liners have an automated system where you put in your card upon entering and exiting the ship. Viking does this work paper cards that you are given (and have to wait in line for) each time you enter or exit the ship. Ridiculous and so old school! They cruise officers were always looking for people at each port. I would also never add anything port extensions on with Viking. Very poor hotels, especially the Corenthia in Prague Read Less
4 Helpful Votes
Sail Date: June 2019
We were not told that there was a broken lock preventing us from leaving the ugly canal filled with factories in Nuremberg until the second day of the cruise. The staff was nice but made it clear that they had absolutely no power to help ... Read More
We were not told that there was a broken lock preventing us from leaving the ugly canal filled with factories in Nuremberg until the second day of the cruise. The staff was nice but made it clear that they had absolutely no power to help us. They were vague and noncommittal and made it seem as if we were crazy to be upset about being bussed for several hours to see the sites. The Viking Atla stayed parked in the dismal canal for four days. Each night we were given a vague update. At these meetings the waiters offered drinks. We assumed that Viking would pick up the tab considering the information they were imparting to us, but we were told the drinks would be charged to our room. Eventually, we were taken on a 4 1/2 hour bus trip from Nuremberg to Austria to meet our new boat, the Viking Jarl. The bus we were on was not a Viking bus. The seats were tiny, cramped and uncomfortable . The bus made a stop at McDonald’s for 45 minutes because we are told drivers are not allowed to drive for 4 hours without stopping for 4 hours. Vienna was lovely and things went smoothly there. The next mishap occurred the morning we were to arrive near Budapest. We were told that over night we spent too much time waiting to go through the locks, so we would all need to stay on the boat directly to Budapest . Although this resulted in beautiful scenery, our sightseeing in Budapest was cut down to 4 hours and all of our excursions had to be cancelled. At this point even the staff agreed this was pathetic! Viking was no help on the phone while this is happening and has not reached out at all. Their customer service is horrible!’ Read Less
5 Helpful Votes
Sail Date: August 2018
I wanted to try a river cruise as I don't want to sail the ocean. It looked like so much fun. I wanted to see Europe from the water. In most of the commercials we would see the huge building in Budapest with the red roofs. I ... Read More
I wanted to try a river cruise as I don't want to sail the ocean. It looked like so much fun. I wanted to see Europe from the water. In most of the commercials we would see the huge building in Budapest with the red roofs. I wanted to go there and see that. We saw it from a bus ride through Buda and Pest. We slept on a boat docked on the Danube near the Chain bridge. It was beautiful and magical. The next morning we took a bus tour around Budapest and then took a 3+ hour bus ride to Vienna. This would be wonderful trip turned out to be a huge disappointment. We met lots of new people who all felt like we did. This is not what we were sold, not what we expected or what we paid for. The water level was low on the Danube but it had been all summer. Viking didn't let us know until days before we were to embark that levels were low. They did not give us the option to cancel our trip. We were on 3 ships in 7 days and traveled half the river by bus and the other half at night with the exception of one afternoon and one late evening. We upgraded to a Veranda room so we could enjoy the river from there but that was a waste of money. What a major disappointment. It wasn't relaxing. We couldn't unpack and kick back. We were on the go all the time. We had to get up early and put our bags in the hallway to be ready for the next ship change.. Not much of a vacation. The food was ok. The ships were clean. We saw some beautiful and interesting sites. The staff did their best to make the trip pleasant. They seemed understaffed on the last ship and not as attentive however. We'd get our disappointing news in the evening about what the next day would bring. I cannot recommend Viking. They have not tried to make this right. They offered 25% off a future cruise....to be taken within a year. That does nothing for the unsatisfactory trip we just had. Viking is the only winner in that scenario. We wasted a lot of money and don't want to see others do the same thing. Read Less
7 Helpful Votes
Sail Date: June 2017
Bad food.....wine...very small shower...not worth the money! First.....and last time using Viking.....for the price of this river cruise the food should have been the best ever....was in fact barely eatable for the evening meals! Breakfast ... Read More
Bad food.....wine...very small shower...not worth the money! First.....and last time using Viking.....for the price of this river cruise the food should have been the best ever....was in fact barely eatable for the evening meals! Breakfast was good....lunch was fair...but dinner...was very poor. Poor quality and small portions. Their house red wine was not good, For $10,000 for 7 days everything should have exceeded our expectations...but it did not.. Staff was very friendly....rooms very clean but very small..especially the shower...could not wash you hair without bumping your elbows on the shower door handles...Excursions were good but several were just too short...1.5 hours, not including the drive time...Looked forward to sitting on the top deck for the view but most of the time it was closed....say they had to close it for safety because of low bridges and locks.....Many others also were unhappy especially about he food.....we'll be looking for a different river cruise line! Read Less
2 Helpful Votes
Sail Date: April 2017
We really enjoyed our river cruise, the meals were Delicious, the optional tours were exceptional. All of tour directors were very knowledgeable. The service from the staff was excellent. We could not ask for a better tour. . We had ... Read More
We really enjoyed our river cruise, the meals were Delicious, the optional tours were exceptional. All of tour directors were very knowledgeable. The service from the staff was excellent. We could not ask for a better tour. . We had a standard cabin with only a half window and it was fine. We didn't spend much time in our room. We had planned a post stay in Prague, the staff from viking helped us everyday plan our dinning and helped to map out things to do. . Our vacation was so easy all we did was booked our vacation with viking and the rest was taken care of for us. We really want to go on another river cruise next year. We haven't figured out which one to do next. I think that no matter which trip you choose you really can't go wrong. I highly recommend viking to everyone for their vacations. Read Less
3 Helpful Votes
Sail Date: November 2016
My husband and I recently took the Viking Romantic Danube cruise on the Atla from Nuremburg to Budapest with a group of friends. The small ship was satisfactory, but it was too cold in November to use the third deck for exercise, games, ... Read More
My husband and I recently took the Viking Romantic Danube cruise on the Atla from Nuremburg to Budapest with a group of friends. The small ship was satisfactory, but it was too cold in November to use the third deck for exercise, games, or viewing. Food and staff were adequate. The included morning excursions were enjoyable with excellent local guides. For those who don’t like to shop, there was nothing else to do in the afternoon unless purchasing an optional tour. There were before-dinner lectures but little to do after dinner other than sit in the bar lounge and listen to a singing pianist, except for two game nights and one night of two opera singers with a four-piece string accompaniment, all of which were enjoyable. There were very few TV stations, and the Internet was sporadic. The disastrous part of this cruise was booking it. We started almost a year earlier with Johnny at Viking because there was a “special” price and free airfare from the East coast until January 31. As we worked with him, we learned that Orlando is not on the East coast, but Philadelphia and New York are! We upgraded the nine-hour flight from Orlando to Frankfurt to premium economy for $900 each. We extended two days in Budapest for a deviation fee of $100 each. We were charged $400 each for the two-day hotel stay. We bought the travel insurance for $519 each. The total cost of the trip was $7,800. We decided to book as this was a group vacation. I left messages for Johnny every day for a week, and he never returned my calls. Finally on January 30 I called general reservations and was given another agent to book before the “sale” ended the next day. When I realized we were being charged $800 for two nights in a Budapest hotel, I called the Viking business office and spent a day cancelling it. I instead booked the four-star K and K Opera Hotel online myself for $80 a night. When we later tried to learn the flight dates and times, we were told we had to pay an extra $164 each from Air Plus, Viking’s “exclusive custom air department,” to find out ahead of time and receive “more desirable” flights. These flights were later changed without notifying us, from the agreed-upon 8 AM flight to a 6 AM flight. We learned of the change only after calling the airline to confirm our flight. Even though the cruise itself was adequate, it’s not worth the agony of booking, the unprofessional service, or the ridiculous costs of the add ons. This was not our first European river cruise, but Viking was a very difficult company to deal with. Read Less
1 Helpful Vote
Sail Date: September 2014
We have sailed on five different ocean cruise lines totaling approximately 135 days. This was our first river cruise. We booked a french balcony. We found the room very small and inconvenient. After two nights in the dining room we found ... Read More
We have sailed on five different ocean cruise lines totaling approximately 135 days. This was our first river cruise. We booked a french balcony. We found the room very small and inconvenient. After two nights in the dining room we found the noise intolerable and chose to eat dinner at the terrace bar. Unfortunately the terrace bar menu is extremely limited but we found the quieter setting more pleasant. During the cruise the sun deck was closed for four days due to low bridges and locks. This limited the space onboard for the passengers and we found there was not quiet palce other than our small room. We needed to do laundry onboard and found the prices outrageously expensive and took to doing laundry in our room. The dining staff and room stewards were outstanding in their service. I felt for the price paid for the cruise the company expected quite a large amount daily for tips for bus driver, tour guides, program director and ship staff. Based on this experience we will not take another river cruise. Read Less
1 Helpful Vote
Sail Date: June 2014
We departed Amsterdam on June 10 for a Rhine, Main, Danube river cruise. It started off well, but when we reached Regensburg (day 9) we were told the river was low and we would not be able to leave Regensburg. On day 10, we took a bus to ... Read More
We departed Amsterdam on June 10 for a Rhine, Main, Danube river cruise. It started off well, but when we reached Regensburg (day 9) we were told the river was low and we would not be able to leave Regensburg. On day 10, we took a bus to Passau (1.5 hours). While there, it was a religious holiday, so many shops were closed, and we were not allowed to hear the organ concert. (Also, we had to take an "optional" excursion previously because the town we docked in did not have any stores open on Sunday-the optional town had open stores-as long as you paid for the bus trip to get there). Anyway, back to our now "bus" tour...we took the bus back to Regensburg, and then found out we would have to take a bus to Vienna (5 hours away). This meant we could only do a short stop in Melk, and we could no longer go to Durnstein. In Vienna, we have had to take numerous bus trips-from our hotel to a far away restaurant for dinner; from downtown to a far away restaurant for lunch, back to the hotel-with no option to go directly back downtown, etc. There has been delayed communication about what is happening next, and the only way we can get the information is if we go to the large group meals in restaurants. This does not give us the opportunity to bypass the long, time wasteful bus rides. Today, we are going to Bratislava, but again, only for a short time. There is not enough time to go to the optional excursion to someone's home, as advertised. The bus rides are long and cramped. The restaurants have been extremely slow, and only some have been good. All in all, this is not what we paid for. Apparently there were similar problems last year-with floods rather than low rivers, but you would think Viking would have figured out how to deal with less than optimal river conditions better. Read Less
Viking Atla Ratings
Category Editor Member
Cabins 4.0 4.6
Dining 4.0 4.5
Entertainment 3.0 4.0
Public Rooms 5.0 4.6
Fitness Recreation 1.0 3.3
Family 1.0 3.3
Shore Excursion 4.0 4.5
Enrichment 4.0 4.2
Service 4.0 4.8
Value For Money 3.0 4.2
Rates 4.0 5.0

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