6 Helpful Votes
Sail Date: June 2018
The Good: The boat is kept in pristine condition. Stateroom adequate and comfortable. Great service from the crew. They really try. Some of the tour guides were excellent and interesting; a few not so. The Not So Good and ... Read More
The Good: The boat is kept in pristine condition. Stateroom adequate and comfortable. Great service from the crew. They really try. Some of the tour guides were excellent and interesting; a few not so. The Not So Good and Inadequate: The wi-fi is advertised but was almost non-existent. Very false advertising. Two of our devices never connected, yet did easily in hotels. Other devices were extremely slow and not available often. No excuses Viking: wi-fi is available these days everywhere, on buses, planes, etc. Wi-fi calling was not available at all on boat, yet available easily at all hotels. If Viking is reading this, you should reimburse us about 15 dollars for needed cell calling. Advertised TV is almost worthless, as there is really nothing to see, The "news" channels CNN and BBC International mostly run 2 or 3 day old feature stories over and over. No local TV including no soccer/football during World Cup. Unforgivable in Europe. Paid-for balcony (or even window) useless as 2 or 3 boats tied up in port and balcony touches other boat. Total waste of money and close to fraudulent as a room upgrade. Best I can say about the food is that it is plentiful but "plain." Some of the local specialties in Austria and Hungary raised the average a bit. Good breakfasts. Program Director was mostly annoying as he was primarily a sales-person for optional tours and $100 certificates for future cruises. Voice blasted at high volume during the sales pitches. Had to listen to sales talk in lounge before dinners as it was mixed with some needed information. Gratuities in literature spoken of as Viking gratuity "policy." A I see it the gratuity "policy" is mine and yours, not Viking's. Viking would not fly us USA to Florence, which was our first choice. Viking would not book us on the only non-stop from Rome to Nuremberg; wanted to route us through Paris or elsewhere at high cost and much wasted time. Therefore would not provide transfer from Nuremberg, though we met Viking rep at airport. Wanted Euro 60 for transfer. Took a cab for Euro 29. Viking transfer bus had 50-60 (?) empty seats. Viking changed our return flight while we were on the boat, because of a strike, but did not notify us. Read Less
2 Helpful Votes
Sail Date: April 2018
My wife and I sailed on the Viking Romantic Danube cruise April/May 2018. We did the pre-cruise excursion in Budapest and the post-cruise excursion in Prague. It was mostly good, but with a few issues. Here are the pros and cons: Pros: ... Read More
My wife and I sailed on the Viking Romantic Danube cruise April/May 2018. We did the pre-cruise excursion in Budapest and the post-cruise excursion in Prague. It was mostly good, but with a few issues. Here are the pros and cons: Pros: 1. Friendly and attentive staff. 2. Cabins were small but very well appointed. Storage space was more than adequate. 3. Food was uniformly good. I would not call it gourmet food, but always good quality and plentiful. 4. Cleanliness. I believe the captain mentioned that Atla was built in 2013. After five years, she still looks great and the crew kept the ship spotless. 5. Marco, our activities director, was excellent. We appreciated his sense of humor and he always kept us informed. Also, unlike with other ships, he seemed to be everywhere and also gave the impression he really enjoyed his job and passengers. 6. Enjoyed the ports. Budapest and Prague were favorites but we enjoyed all the stops. Especially enjoyed the abbey tours in Krems and Regensburg. 7. Service and logistics. Viking did a really good job of herding the cats (passengers) and kept things running smoothly and on-time. Reception desk service was usually prompt and efficient. 8, Post-cruise hotel (Art Nouveau) in Prague was truly excellent. Great location, beautiful rooms, fantastic breakfasts and friendly and professional staff. And now the cons: 1. Internet service. Having experienced the problems with expensive online access on ocean cruises, we were drawn to Viking’s promise of free Wi-fi service. However, access was extremely limited, slow, and not available for long perids of time. We could not send a single photo home while on the ship – had to wait to find decent Wi-fi in the ports. My advice to travelers who need reliable online access is to skip this ship and/or itinerary. 2. Tours. We liked the fact that there was a free tour included every day and some of them were great (e.g. the Budapest and Passau walking tours). However, the quality of the guides varied quite a bit in knowledge, enthusiasm and English speaking skills. 3. Crowding. One of the reasons we chose Viking was to have a calmer and less-crowded experience than with the large ships. Yet with a full ship of 190 passengers, there were times it was difficult to find a seat in the lounge or on the sun deck. This was not as big of a problem as with ocean ships but still a bit irritating. 4. Entertainment. The piano player (Peter?) was good and his Tom Jones concert was superb, but the variety and quality of the entertainment was just okay. We certainly didn’t expect as much as what you get on an ocean cruise but I believe Viking can do a bit better. 5. Fitness. There is no fitness facility onboard, other than a small walking/jogging track on the upper deck. This was not a major issue for us due to all the walking we did while on tours, but could be an issue for others. 6. Pre-excursion hotel (Sofitel) in Budapest was disappointing. The room was small and the staff not particularly friendly. They seemed bewildered that an American traveler would require an adapter to use 110v current. My mistake for not bringing this but instead of loaning us the adapter (as they did at our Prague hotel), the gentleman at the business services office tried to sell one (which he wrongly claimed was a converter) for 22 Euros, about three times the cost of such an item on Amazon.com. Overall, we would rate the Viking experience as good, but not great. It met our expectations in most areas, but didn’t truly “wow” us. We are certainly open to cruising with Viking again, but they really need to fix the internet access issue. Read Less
Sail Date: March 2018
I chose this cruise because it was a great itinerary at a good time of year. I was told there is an elevator on the boat because I cannot walk stairs. There is indeed an elevator but it does not go to the top deck which was how many ... Read More
I chose this cruise because it was a great itinerary at a good time of year. I was told there is an elevator on the boat because I cannot walk stairs. There is indeed an elevator but it does not go to the top deck which was how many times one had to go to to get off the ship, consequently I was not able to go on any of the included tours. To be fair in my revue, the boat itself was lovely, the food very good and the staff could not be better. They even put a chair for me in the shower. My wife who was able to go on the included tours told me they were very good and comprehensive. We spent two nights in Budapest which is a lovely city with a very interesting history. We were put up at a very fine hotel and a tour of Budapest was included but again on the tour no seat was held for me on the bus so I was not able to go. I think the staff was not totally aware of how to deal with the handicapped. I took a private tour thru the hotel which I enjoyed very much. In conclusion this is a great trip and a very fine cruise line so long as you are in good shape Read Less
Sail Date: April 2016
Friends were going so I decided to join them. I had been in Budapest previously (started a Grand Circle Tour from there going north on Danube) and love that city. The ship was very nice. The food was excellent. The cruise director was ... Read More
Friends were going so I decided to join them. I had been in Budapest previously (started a Grand Circle Tour from there going north on Danube) and love that city. The ship was very nice. The food was excellent. The cruise director was only fair - I was disappointed that there was no narration while going through the Iron Gate and no commentary on the long day on the Danube. I had been most surprised that there was no river traffic and would have liked some information about the areas we were sailing past. The cabin was nicely set up and most comfortable. As the ship was not full, I thought it would have been nice to close down some tables and thereby having the others filled, and allowing more mixing with other passengers. The entertainment was good, but I would have liked a little more information about the places we were visiting - or something more informative that what we got. The places we stopped had very little to offer - and proof of that was that we had to take a 8 hour trip to get somewhere of interest one day. The other areas were OK, but surely nothing to write home about. Read Less
2 Helpful Votes
Sail Date: October 2015
Before we even left they changed our ship (Atla) because of low water. You would think that they would have told us this was an on going problem for months and maybe more problems with the low water along the way. After repacking and a 4 ... Read More
Before we even left they changed our ship (Atla) because of low water. You would think that they would have told us this was an on going problem for months and maybe more problems with the low water along the way. After repacking and a 4 hr. bus ride we got to the Jarl. Sure enough 2 days later they had to charter a private vessel to do the route our ship couldn't. I would have cancelled this trip had I known all these interruptions were going to take place. They tried to make it right but I really felt deceived. The shore excursions were ok, some of the guides and Viking staff never did a head count after a bathroom or shopping break. The food was mediocre and no choices for complimentary wine at lunch or dinner. It was red, white or beer. You can also forget about a table for two, there aren't any. Each evening the cruise director would have a briefing which seemed like an eternity and would cover the next day shore excursions. This was totally unnecessary because the hand book they supplied covered everything. On both ships we had an odor of urine in our cabin, cleaning didn't help and it was more of a maintenance problem than cleaning. After cruising with Croisieurope, Celebrity, and Regent, Viking doesn't come close. I would never cruise with Viking again and certainly would not recommend them. Read Less
2 Helpful Votes
Sail Date: May 2015
We just completed a 7 night cruise on the Viking Atla one of the new long ships. This was our 3rd booked river cruise with Viking. We also booked both the pre and post cruise extension. We began with 2 nights in Budapest. Our hotel did ... Read More
We just completed a 7 night cruise on the Viking Atla one of the new long ships. This was our 3rd booked river cruise with Viking. We also booked both the pre and post cruise extension. We began with 2 nights in Budapest. Our hotel did have a Viking representative to give advise but they also offered excursions for Budapest before the cruise began. We researched both Budapest and Prague, the post cruise extension so we did not go with their optional excursions. They were helpful though in providing specific information that helped us do our own thing. After 2 & 1/2 wonderful days in Budapest we made our way to the cruise ship. The transfer to the boat was not very convenient as we had to check out 2 & 1/2 hours before they would pick us up. We had several places still to see so we made our way to the ship ourselves. Viking did take our luggage though. Our cabins weren't ready when we arrived but they had a very nice buffet lunch available on the lounge. The ship did a night cruise on the Danube in Budapest. The city is all lit up at night so this was real nice. We started with a city tour of Budapest the next morning. We met up with the boat a little outside of Budapest. We ran into some bad weather the next couple of days. Lots of rain and much cooler than expected. I realize that Viking can't control the weather. I just feel they weren't exactly honest with us. Up River between Passau and Regensburg is Deggensdorf. The water was much higher than normal and there was a bridge there the boat couldn't pass under. Instead of docking the the medieval city of Regensburg we were taken by bus. We lost most of our free time. Finally we had some dry days and we were told we would be back on schedule. We still didn't make it even as far as Regensburg and the next day there was an even longer bus ride to Nuremberg. Our boat we thought would meet up with us in Nuremberg but that didn't happen. We had another bus ride back to the boat. Our trip ended a bit short of Nuremberg. We were taken to Prague and our post cruise extension was absolutely wonderful. It did include a city tour or Prague which was very nice. I believe they had to have known that we would not be able to really get back on schedule. That's the real problem I have. Due to the number of locks we went through and the other River traffic we never caught up. They kept telling us we would but never did. Maybe they didn't want to have to deal with everybody complaining. These river cruises are very expensive and it's so nice to dock right in the towns you are visiting. You can get off during your free time and see more things in the town. I could have taken a land tour for a lot less money if I wanted to spend all that time on a bus. Again I realize that the weather can't be controlled. On the ship the service was excellent and the food was wonderful. Absolutely no complaints about either. The only other thing I'd like to speak about is the entertainment on these River boat cruises. There's not a lot of variety. They do have a piano player and the cruise director was a bit of a comedian. A couple of nights they did bring on some local performers that were quite good. It would be nice to do this more nights. Overall the river cruise was a bit of a disappointment but our pre trip time in Budapest and post cruise in Prague were wonderful. If you can I highly recommend doing those. Read Less
1 Helpful Vote
Sail Date: March 2014
It is apparent that Viking Cruises are meant for an average age of about 65. As 46 and 48 year olds, we found it disappointing that there were not many passengers around our age. We lost power overnight, for 12 hours and the Viking ... Read More
It is apparent that Viking Cruises are meant for an average age of about 65. As 46 and 48 year olds, we found it disappointing that there were not many passengers around our age. We lost power overnight, for 12 hours and the Viking corporate office offered us a voucher for money off a future cruise. We informed them we do not intend to take another cruise like this for perhaps 15 years, and would prefer to have our bill reduced from the cruise we just took, or to be reimbursed a few hundred dollars. This is common practice at hotels when we are inconvenienced the way we were on the Atla. We had no running water, so no showers, no flushing toilets. In addition, the emergency lighting in all cabins was on all night long. Viking corporate refused our request and once again offered only a voucher for future cruise that we don't intend to take. If you are looking for an experience like the commercials show, with lovely scenery passing by, do NOT take the Amsterdam/Antwerp/Amsterdam cruise. You will either be cruising at night, or be docked with a ship parked next to you every single day. We had sailing scenery only twice out of a 9 day trip. Totally not worth paying for the balcony we thought we'd enjoy. Wifi speed is non-existent, ironically one of the modern windmills in the middle of nowhere was having 4G installed on one of the days we visited. It takes forever to connect, and is sketchy at best. Food was fine, nothing to write home about. The crew was the best part, friendly and always doing their best. Keep in mind the ships are small. No gym and very limited opportunity for exercise. Walking tours were interesting, but we would have liked more time in many of the places. However, due to the general age of the passengers, the tours are no longer than 2 hours. These cruises are definitely targeted toward 60 and up, although some of the more active people at those ages were also unhappy about the pace. Most disappointing was Viking's unwillingness to compensate us for what was an extremely un-vacation-like night during an extremely expensive vacation. Cannot recommend them. Read Less
1 Helpful Vote
Sail Date: November 2013
We would give this cruise mixed reviews. By far, the best aspect of the week was our tour director, Marianne. She was friendly, knowledgeable, energetic and extremely helpful in all regards. Flights/connections- Our port of entry was ... Read More
We would give this cruise mixed reviews. By far, the best aspect of the week was our tour director, Marianne. She was friendly, knowledgeable, energetic and extremely helpful in all regards. Flights/connections- Our port of entry was Amsterdam. We arrived just in time for dinner so we had limited time to do a walking tour of Amsterdam...a must if you have never been there. We had Viking arrange our flights and we would have preferred to have arrived earlier so that we would have had more time to wander around the town. I realize that is difficult for them as they are busy doing the disembarkation/arrival process. Excursions- We felt that the extra excursions were overpriced for what they offered. The Alsasc wine tour provided very small tastings of about 4 wines. The cask room was interesting. Due to the time of year (November) we did not tour the actual vineyards. We were also very disappointed with the Black Forest excursion. The scenery and church that we toured were beautiful. We thought we were then going to a quaint village where they made cuckoo clocks. Instead, we were dumped at a major tourist trap on the side of the highway. A small corner of the store had a bench where a small demonstration of cuckoo clock making was described. The clocks, while beautiful, were pricy. Our biggest disappointment with the regular excursions was that they felt rushed. In particular, we were rushed in Heidelberg. Traffic was slow due to regular traffic congestion and road construction. The castle tour was interesting...not much to see, but interesting. We then had a long trip back down to the city due to the traffic congestion. Our tour guide was quiet during the bus ride. Once we got to town, we stood out in the cold weather while she gave a prolonged art history review of Heidelberg. Very interesting but could have easily be done while on the bus. When she finished, she informed us that we needed to be back to the bus in 45 minutes. None of us had eaten lunch and we were expected to eat and tour in 45 minutes time. We also had limited time in Strasbourg. After a lengthy tour of the church, we had limited time in what I felt was one of the most beautiful cities. Food- While the food was good, we felt that the food was far superior on the river cruise that we took with another company. The offerings for breakfast were exactly the same each day. I did like that they had a fish dish for supper and they were all expertly prepared. The German lunch buffet was also excellent. Room/Cabin- As the Atla is a new ship, the rooms were more than comfortable. As stated in another review, it would have been nice to have more options on the TV. As we were cruising in mid-November, it was too chilly to be on the top deck and we probably spent more time in our cabin and would have liked more options. Follow up- We completed the evaluation on board at the end of the week. One of the boxes I checked was that I would like a Viking representative to contact me. Well, that was 2 months ago and I have not been contacted. Read Less
Viking Atla Ratings
Category Editor Member
Cabins 4.0 4.6
Dining 4.0 4.5
Entertainment 3.0 4.0
Public Rooms 5.0 4.6
Fitness Recreation 1.0 3.3
Family 1.0 3.3
Shore Excursion 4.0 4.5
Enrichment 4.0 4.2
Service 4.0 4.8
Value For Money 3.0 4.2
Rates 4.0 5.0

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