1 Helpful Vote
Sail Date: November 2017
We took our first Viking Cruise on the Rhine '15; it was terrific, so we decided to go again and selected the Danube. Both were over American Thanksgiving. The plus of that is there are not a whole lot of tourists in the multiple ... Read More
We took our first Viking Cruise on the Rhine '15; it was terrific, so we decided to go again and selected the Danube. Both were over American Thanksgiving. The plus of that is there are not a whole lot of tourists in the multiple cities and towns we visit; makes for a very nice experience. The minor downside is the lack of warmth and sunshine; simply packed accordingly! We had another wonderful trip and took advantage of an advanced discount on our next cruise, which we will select as soon as we can find the time. Why Viking? They provide a superior experience from booking to return home. Their cruise program is very well-planned as to timing and what is included. Staff is awesome, food is great and as locally sourced as possible, which is really wonderful; staterooms are great; everything about cruising with Viking is great! Having been in the tourism business for many years, I am pretty "picky" when it comes to having everything go perfectly. With Viking, everything goes perfectly and is great fun! Read Less
Sail Date: November 2017
Chose this cruise based on the experience of friends and acquaintances. While the cruise was very good, the time of year limited the use of the entire longboat because of weather and temperature. The entire upper deck was off limits during ... Read More
Chose this cruise based on the experience of friends and acquaintances. While the cruise was very good, the time of year limited the use of the entire longboat because of weather and temperature. The entire upper deck was off limits during the week and the room balconies, though spacious, could not be used. Staff service was spectacular. Regardless of the many roles and positions, every staff member was knowledgeable, kind, friendly, and focused on making the cruise experience memorable. The staff in the dining rooms added a culinary service dimension generally available only in the most extraordinary restaurants. The cuisine was delicious and satisfying. The cabin was well-appointed and comfortable, reflecting the beauty of the longboat overall. Contemporary design and constant maintenance enhanced the indoor experience of the cruise. All the ports and excursions were well-managed, on time, and led by highly knowledgeable and friendly guides who made each place come alive. I would certainly take a Viking cruise. Hope to do a world cruise sometime in the future. Read Less
2 Helpful Votes
Sail Date: October 2017
This was our first river cruise and we loved it. The boarding process was easy as could be. We enjoyed the food a great deal. Other guests were extremely friendly and we found new friends to dine with over the course of the cruise. There ... Read More
This was our first river cruise and we loved it. The boarding process was easy as could be. We enjoyed the food a great deal. Other guests were extremely friendly and we found new friends to dine with over the course of the cruise. There were many choices at each mail and the service staff were beyond excellent in their friendliness and attentiveness. If one is vegetarian or vegan, this could be a relatively boring trip in terms of meals as the range of options seemed quite small. It may be larger if one identified to the chef as vegan as I suspect they would make some efforts to create something special, but I do not know that for a face. Each day offered an included excursion. These were usually a couple of hours and gave us a sense of the place we were visiting and then plenty of time to explore the city on our own. The excursions were usually walking tours and we divided into small groups, making it much easier to navigate. Our guides typically were folks native to the area and were all quite good. The headsets Viking uses made it easy to hear, even if we were not directly looking at our guide. The staff at the front desk were excellent except when it came to having them serve as a concierge. We asked for help with dinner prior to a concert in Vienna. But, the choices they came up with did not work at all, based on what we requested. We just finally just asked for help in making a reservation at a place we selected from a Rick Steves guidebook. Viking apparently used to have a specialized concierge on these boats but ended up merging those functions with the front desk services. I think this was a big mistake and I predict they will reverse this soon as it did not work on our ship. There were evening programs to help prepare us for the next day or to help us understand the lock system, etc. We enjoyed those. There was little in the way of other entertainment except at one banquet. There was no gym on board, though we walked a LOT every day so did not feel a need to exercise on the ship too. There was a walking path on the top but we only used it once. The boat moved VERY smoothly through the water. We often were surprised to notice we had left the dock or had actually docked. Even going through locks was incredibly smooth, despite having only a few feet of clearance at either end of the boat to fit into the locks. All in all, we would highly recommend a Viking river cruise. Read Less
1 Helpful Vote
Sail Date: September 2017
We picked this because of the itinerary (going to cities we wanted to visit) and the dates matched the time window we had available. We booked our own 3-week trip to Europe, with this as a highlight of the trip. We met up with the ship in ... Read More
We picked this because of the itinerary (going to cities we wanted to visit) and the dates matched the time window we had available. We booked our own 3-week trip to Europe, with this as a highlight of the trip. We met up with the ship in Nuremberg, arriving at the main train station and taking a taxi to the ship. We had little problem finding the ship, but a last-minute message with the specific ship location would have been a nice touch. The ship dock is not close to the center of town, so they offered a free bus to allow you to spend an hour or two wandering around if you chose. I would have liked to know that we would be leaving Nuremberg at 1 pm the next day (right after the completion of the city tour), since we might have planned our time differently. Departure went smoothly, and we had no problems with water levels, although passing through the locks on the Main-Danube canal requires the top sun deck to be closed so the height of the ship can be reduced. The excursions and included tours were pretty good. Some tour guides were better than others, and you can't really select who you will have, but I would still recommend taking them. Since almost everyone goes on the tour, there is not much to do on the ship except hang out. A few times the ship drops people off in one city (example: in Kelheim) and then sails to the actual town (Regensburg) to pick up the tour people and have some shore time. One other small problem with the tours is that you get to see a lot of stuff from the inside of the bus without being able to get out and walk around (example: we saw the Nazi parade grounds in Nuremberg, but the only way to see them in more detail is to take the optional tour at extra cost). The food was pretty good, and the chef was present at all meals. We always had a good selection, and the portions were reasonable size (not huge). They included house wine with lunch and dinner, or you could buy nicer stuff if you chose. I saw a bottle of sparkling wine at breakfast if you wanted to have a mimosa, and that was included also. There were plenty of parties where you'd get a glass of sparkling wine or maybe some schnapps, so overall we did not have to spend a lot on purchased drinks. They offer a "Silver Spirits" package, and some people took that. It made things pretty convenient, but you may not feel that it's a good bargain if you don't spend that much on drinks. Service overall was friendly and fairly efficient. There were times where we did not know for sure who was responsible for serving our table, and orders got a bit confused as a result. It was nice to be able to sit with different people rather than being locked in to one set of companions, so we all moved around from meal to meal. I liked the cities that we visited. We seemed to have enough time in the different cities to walk around and get a feel for the town, not just see it from a distance. We were able to do some shopping, have a snack or a beer, and take advantage of the beautiful weather. Passau was particularly nice, but there was not a bad port in the whole week. Seeing the Wachau Valley from the ship was delightful, even if the morning was a bit chilly. I also liked the optional excursions that we selected. The Danube Narrows and Weltenberg Abbey trip on a small river boat was particularly nice, including the beer and pretzel at 10 am. We also did the Heuringen Evening in Vienna, which had music, food, and wine, and a nighttime walk in the vineyards next to the restaurant. Some of the tours felt a bit rushed, and having a beer at Weltenberg Abbey would have been nice if it was a bit later in the day. We finished up in Budapest, and one thing that I liked was that our ship took us on a short round trip at night to see the city lights from the river. You'd have to pay extra to go on a local cruise boat to see the same thing. The ship docked very near the Chain Bridge, and it was an easy walk to stuff in town from there. If you do the reverse itinerary, your first day after arrival will be very easy and you'll see some interesting sights. Overall, this was a really great experience. We hope that we can go on another river cruise, and we have two travel certificates that we bought on board to help us with the planning. Read Less
Sail Date: September 2017
Chose this voyage to celebrate my sisters 65th birthday. First time to Budapest and loved the city. All arrangements to the hotel and ship were great. Long ships are small compact but lacking nothing. We chose a simple cabin as our ... Read More
Chose this voyage to celebrate my sisters 65th birthday. First time to Budapest and loved the city. All arrangements to the hotel and ship were great. Long ships are small compact but lacking nothing. We chose a simple cabin as our trip was port intensive and was not planning on spending much time in the room. Dining was great menu more limited than cruise ships but adequate and the quality was great. Entertainment was good for what was offered but again this is not the ship if that is what you are seeking. Service on the entire ship was top notch could not have been more friendly and helpful. Ports were great as were the included and optional tours of which we purchased three. My only thoughts were to maybe offer some trips that include less ports and more time in them. Would definitely take another Viking River Cruise and looking at one next in France. Read Less
1 Helpful Vote
Sail Date: September 2017
We looked at 3-4 cruise lines before selecting Viking, a big part of the decision being value for the price. Except for the weather, which we certainly can't hold Viking responsible, everything was great - the accommodations, the ... Read More
We looked at 3-4 cruise lines before selecting Viking, a big part of the decision being value for the price. Except for the weather, which we certainly can't hold Viking responsible, everything was great - the accommodations, the food, the service, the tours .... Viking thinks of everything. My wife and I are fussy eaters, but there wasn't a single meal where we weren't able to find something to satisfy us. My wife suffers from motion sickness, which is why we've never been on an ocean cruise, but figured we'd gamble on a river cruise. In order to even know the ship was moving, you had to be out on deck. No vibration, no engine noise! To give you an idea as to how much we liked it, in the literature prior to sailing, Viking recommended a tip for the program director and crew, and I thought it was a little high. But when we were checking out on the last day, I took the recommendation and added another 20%. I don't recommend this for families, as the clientele definitely leaned toward senior citizens, the average age probably mid 60s. All the tour guides were knowledgeable and personable. Not sure if I would pay the extra for a veranda, because we rarely set foot on it, at least a little because of the weather. Plus, if you're in your cabin, you're probably sleeping. Our dilemma now is deciding which Viking cruise to take next. Read Less
Sail Date: August 2017
There were three primary reasons we took this cruise. The first was the outstanding reputation of Viking Cruises. We talked with a number of well-seasoned cruise travelers who all said Viking was the best. The second was the fact that ... Read More
There were three primary reasons we took this cruise. The first was the outstanding reputation of Viking Cruises. We talked with a number of well-seasoned cruise travelers who all said Viking was the best. The second was the fact that the Viking Long Boats only had 190 guests. Neither my wife nor I would ever want to do a cruise with thousands of guests. The third was the itinerary of the Romantic Danube cruise. We both were very impressed with the planning and professionalism prior to our departure. The easy access resources through the Viking web page, getting information about the optional activities, the helpfulness and professionalism every time we called or had a question. The preparation part could not have been easier. We actually added three days in Prague prior to the cruise as well as two nights in Budapest at the end. Everything, the pre and post stays and the cruise itself were beyond belief. Magical even in many ways. In fact, our room was upgraded to the Explore Suite, which was simply wonderful. The food, the wait staff, the management, the guides could not have been more knowledgeable, friendly and helpful. Our first night on the cruise as the waiter is describing the evening's specials I told him I couldn't decide between two of them. His response - "get both of them." The scenery was just outstanding. The countries and cities we visited were just beautiful. The guides were extremely knowledgeable and many were even funny. Everything was so well organized and planned. We meet and made some new friends, one couple whom we keep in touch with and hope to see again. We have had the good fortune to do a fair amount of traveling to some really beautiful places. The second day on the cruise I said to my wife that we should just quit work and travel. But my wife and I both agree that this was the best vacation we have ever had. In fact, we have gone ahead and booked a cruise to Portugal this year and a cruise to Amsterdam in 2019. And we can't wait! Enjoy whatever cruise you select as I am sure you will have the time of your life. Read Less
Sail Date: August 2017
I chose this cruise for both the pre and post trips to Nice and Paris, and the route along the Rhone River in France, visiting medieval towns and areas Van Gogh painted. Visiting Roman ruins, Provence and truffle hunting were all bonuses. ... Read More
I chose this cruise for both the pre and post trips to Nice and Paris, and the route along the Rhone River in France, visiting medieval towns and areas Van Gogh painted. Visiting Roman ruins, Provence and truffle hunting were all bonuses. You learn so much on a Viking trip, history, architecture, local areas and customs. I chose daily shore excursions, some 1/2 day, some full day, and all were excellent. I especially liked going to a town in France called Perouges, with it's beautiful architecture. A photographer's dream. The organic lunch with the truffle farmer and then going truffle hunting was another highlight. The pre and post trips to Nice, which included an evening in Monaco, and then a post extension in Paris was indeed a dream come true. Going to the top of the Eiffel tower, a cruise on the Seine, nighttime city tour of Paris with all the city lights, and an afternoon trip to Versaille were all highlights! Thank you Viking for your excellence and a huge kudos to all the staff and guides for a memorable experience! Read Less
3 Helpful Votes
Sail Date: August 2017
For our first cruise together, My Lady and I booked the Romantic Danube Cruise from Budapest to Nuremberg (August 20-27, 2017) on the Viking longboat, Atla. I paid $10,398 for the Veranda Suite and was assigned to Veranda Suite 316. ... Read More
For our first cruise together, My Lady and I booked the Romantic Danube Cruise from Budapest to Nuremberg (August 20-27, 2017) on the Viking longboat, Atla. I paid $10,398 for the Veranda Suite and was assigned to Veranda Suite 316. THE GOOD - The ship, itself, is aesthetically well designed and appeared just as presented in the Viking advertisements and virtual ship tours. The food ranged from average-to-excellent. The preponderance of the food, however, ranged from very-good to excellent. Some dishes were superb. The wait staff handled the on-rushing passengers very well. They were courteous and attentive, almost always. The tours at each port were always well organized, even when somewhat boring. Kudos to the Program Director! Our maid was excellent in keeping our room clean and with the fresh towels that we requested. She was always pleasant and eager to make our stay more enjoyable. The passengers on board were friendly and we met many interesting people who will provide us with long lasting memories. The cruise along the Danube with its 26 locks provided interesting and entertaining landscape. THE BAD began our 2nd day on board (Monday, August 21) when our toilet wouldn’t flush. We reported it to the reception desk, received an apology and someone (an ‘engineer’) used a vacuum with hallway access to the toilet plumbing to resolve the symptom. The next day, Tuesday, was a repeat performance. The toilet would not flush. There was a call to the front desk with a verbal apology. As was done previously, an ‘engineer’ was sent to resolve the symptom. The next day, Wednesday, was another repeat performance. The toilet would not flush followed by a call the to front desk with an apology and an engineer was sent to resolve the symptom. On Thursday morning, I talked with the lady at the front desk and expressed my dissatisfaction with Viking’s poor performance to resolving my toilet plumbing issue. I received an apology, but as I found out later, nothing else was done. Thursday evening, our toilet would not flush. I made the call to the front desk and received an apology. An engineer vacuumed out the line from the hallway. Friday evening was ‘the straw’ the broke our backs. It was 10:30 pm, feces was floating in our toilet which, and for the fifth consecutive day, would not flush. My Lady and I walked downstairs to the front desk. I requested the name of the person in Viking Headquarters who should be contacted about non-performance of our contract. No one would pay the money we paid and have to have maintenance flush our toilet every day. It was only after requesting a Viking Headquarters name that serious concern appeared and a memo was noted for manager. As had become customary, an engineer was sent to resolve the symptom. It seemed clear that our problem was not of sufficient importance to immediately get the Hotel Manager. The next morning, we returned to the front desk and asked for the manager. The Manager stated that his staff had not notified him of the problem. I told him that I was interested in customer performance and did not want to address his organization’s processes. While I was talking with the Hotel Manager, the engineer who had been sent on at least 3 occasions to resolve our toilet symptom appeared. The Hotel Manager talked with the engineer in my presence. During that conversation, the engineer told the manager on two occasions that there was nothing wrong with the toilet. Then, he told the Manager that the suite had a bad pump. I discussed with the Manager his conversation with the engineer. I pointed out that I heard the engineer say that there was no problem before admitting that there was a bad pump. The Manager told me that the engineer (gave two different versions because he) had difficulty with the language. I also told the Manager that that there was no sense of urgency to resolve our problem, but that I hoped he would not let the next passengers use Suite 316 knowing that there is a toilet problem. The Hotel Manager said that I needed to look at my Viking literature and find the number for Customer Relations. He, in-turn, would file a report with Viking Headquarters. Later, I spoke with the Hotel Manager informing him of what my understanding of his Atla policy. I told him that I did not want him to be blindsided by my report to Viking Headquarters. He agreed with the following: “The policy of Hotel Management of the Atla is to offer a verbal apology for any and all non-performance, including malfunctioning toilets. Any financial adjustments or other compensation associated with non-performance is handled by Viking Headquarters.” THE UGLY occurred in the early afternoon of Saturday, August 26. The engineer who had spoken with the Hotel Manager used his key and entered our suite without knocking. My Lady was sitting in the living room, alone, in her negligee. When he entered he announce that he had changed the toilet pump and then he entered the bedroom and flushed the toilet. This behavior is just plain DISRESPECTFULL! When I reported the behavior to the front desk, the immediate response was ‘He shouldn’t have done that!” Then came the customary apology. I expressed my strong disappointment with Viking for not only lacking a sense of urgency about my toilet issue, but with the disrespect shown by entering our suite without knocking. After I heard the “I’m sorry you feel that way,” I asked, “How would you feel?”. There was no response. THE AFTERMATH. With all of the Viking literature about how great it is, My Lady and I had planned to purchase the Viking Ocean Cruise from Venice to Athens. After our experience with Viking River Cruise on the Atla, My Lady wants nothing to do with Viking. She pointed out that there were 190 passengers on board, a complete sellout. We were the only Blacks (African Americans) on board. Her statement to me was … “I think we were treated this way because we’re Black.” VIKING HEADQUARTERS RESPONSE: I found a phone number that lead me to Viking Customer Relations and contacted the organization on September 3, 2017. The representative informed me that the Atla Hotel Manager had sent a note of customer dissatisfaction but there were no details. I told her that I wouldn’t expect the Manager to report anything that would reflect negatively on him or his organization. After a brief discussion of the events, I offered to send the Customer Relations representative a draft report of my Viking Riverboat cruise experience before I published it on various travel review sites. My offer was accepted and we discussed the report on September 11. I was told that Viking takes this kind of customer feedback seriously and that our negative experience will be used to better train its employees in an effort to avoid future customers having “The Bad” and “The Ugly” experiences that we had. Viking offered a confidential compensation, but to take advantage of it would require purchasing another Viking Cruise. I told the Viking Customer Relations representative that while I appreciated Viking’s offer, at this time, My Lady has no interest in Viking. Some comments about Viking Travel. I planned our flight from Kennedy (JFK) airport in New York for the Romantic Danube Cruise departing from Budapest. Viking Travel could not guarantee seats together if it arranged our flights. Adjoining seats as well as maximum leg room is a requirement for our international travel. Traveller comments posted on the web indicated confusion with taxis and other ground transportation in finding docked Viking longboats. For convenience, I procured Viking airport transfers between the airports and the ship. I was charged $60 per person per transfer. That totaled $240 for the two of us. The Viking representative told me that when we arrived in Budapest, a Viking agent would see us at baggage claim when we came to pickup our luggage and would carry our baggage to a Viking vehicle to be transported to the ship. Also, in Nuremberg, our baggage would be taken to the (Air France) check-in counter. Neither service occurred. In Budapest we had to carry our baggage to the Viking vehicle. In Nuremberg, while on-ship, I asked the Program Director if our luggage would be carried to check-in. She told me that when the bus driver places our luggage on the ground, we were on our own. Subsequently, we had to carry our baggage from bus to ticket counter inside of terminal. My understanding from listening to passengers obtaining information at the Atla front desk, is that taxi fares would have totaled less than $100 for all airport transfers. We were disappointed that Viking sales mislead us; I would have purchased the transfers without the false representation. (Viking Customer Relations informed me that we received the service that is Viking’s policy to provide.) Read Less
Sail Date: August 2017
My wife and I took this to celebrate our 30th. anniversary. It was one of the most wonderful trips we have ever had. The food and service were excellent. We love to walk and there was a walking trip everyday, plus most afternoons were free ... Read More
My wife and I took this to celebrate our 30th. anniversary. It was one of the most wonderful trips we have ever had. The food and service were excellent. We love to walk and there was a walking trip everyday, plus most afternoons were free to do more exploring. Having only about 175 fellow passengers on board allowed us to get to know some people quite well, and we were able to dine with them multiple times. Routine matters such as embarkation and disembarkation, housekeeping, concierge services, etc. went very smoothly. The food was superb and the portions were just the right size such that we could partake of every course without leaving the table feeling overstuffed. Short excursions were well planned. They were sometimes a bit hectic, though never rushed. We did not sign up for any of the optional excursions. Viking did warn us ahead of time that WiFi on board was via a satellite link so can be spotty at times. This was definitely true most of the time, so do plan on being mostly disconnected. Read Less
3 Helpful Votes
Sail Date: August 2017
We choose this cruise so that as Jews, we could see the history of our people. The bad things and the good. The Viking Shore Tours were excellent for viewing, educational tour guides and safe bus drivers. This could not have been ... Read More
We choose this cruise so that as Jews, we could see the history of our people. The bad things and the good. The Viking Shore Tours were excellent for viewing, educational tour guides and safe bus drivers. This could not have been any better organized. We felt that the amount of free time was about right and the cities where we stopped and visited offered a great deal of different history as well as beautiful sites. We did encounter people in several of our visited cities that were extremely unfriendly, non communicative and not helpful when asking about their wares. We enjoy cruising on Viking for the very reason, everything is taken care of. No worries as to where to eat, how to get a taxi and how to find our way back to the ship. However, I let called to make sure that I would have only white chicken breast and lots of fruit and vegetables since I don't eat any meat at all. I also told our waiter several times yet the menu was poor for me. The chef said the menu came from corporate office and he had to follow it. Would you want to eat a pain chicken breast on top of mashed potatoes for 7 days? I think not and I think the chef shut have been able to have more variety. I hope your Corporate office will take note of this. It was embarrassing to sit at the Captains dinner with no plate of food!! The staff on Viking is truly the most helpful, pleasant and knowledgeable. Viking left us stranded in Paris for over 7 hours, bumping us off of three different planes to Nuremberg. I finally demanded to be flown to Amsterdam and then to Nuremberg which Air France did after many phone calls to Viking Atla. I could not reach anyone in the CA office as it was too early. We ask to fly in early so that I could celebrate my birthday with my Germany friends and family. The luncheon was over and people had returned to their homes when we arrive at the ship at 6:45pm when we were suppose to be at the ship at 10:00 AM. This memory is forever gone and a very sad one to have missed. I also let the waiter, as well noted when I booked the cruise that it was a Birthday celebration for me and an anniversary for my brother and sister in law. After many reminders, finally on Saturday, the anniversary was celebrated. We requested on Tuesday or Wednesday. Our waiter did nothing for my birthday and again, so disappointing to me and my family. I ate most of my meals on the back of the deck with soups and salads. When on an excursion, I would find a nice restaurant and eat my main meal off ship. We turned all of our paper work in to the front desk of Atla and we were told that they had submitted all of this documentation to Viking. As of today, we have not had any contact with Viking or Air France. I would appreciate this information be given your immediate attention and contact us. This was or second Viking cruise and we have referred several families to Viking. I expect to have some compensation for this frustration and disappointing experience. It definitely dampened our trip. Read Less
9 Helpful Votes
Sail Date: July 2017
Tired of the floating cities, unruly kids, and crowds and desiring shipmates who are a bit older and a bit more sophisticated and the experience of an intimate ship on a European river, we selected Viking. Although there was room for ... Read More
Tired of the floating cities, unruly kids, and crowds and desiring shipmates who are a bit older and a bit more sophisticated and the experience of an intimate ship on a European river, we selected Viking. Although there was room for improvement, we will be return customers. The ship was wonderful. Small and very user friendly. Everything was only a few steps or a short staircase away. Very nicely laid out and appointed. Our cabin had a veranda balcony but we barely used it. Most of our travel was at night, so there wasn't much incentive to sit outside. In port, we were always involved in a land-based experience. Still, it was pleasant to have the option. The cabin was pleasant, the bathroom quite nice with heated floors if desired. The shower was fully enclosed, so water did not spray or drain onto the balance of the floor. Generous and pleasant toiletries. Our cabin was only a few steps from the lounge and bar area as well as the library (with an excellent selection of appropriate travel focused books) and the 2 computers available for passenger use. Wi-Fi was included, so use of these computers was pretty much nil. Although we were so close to the public areas, we never heard a sound. Due to high water conditions, we were not able to embark at Nuremberg but were redirected to boarding at a non-port. Not Vikings fault and they did an exlemplary job at "crisis management". The shore excursions at Nurembery and Regensburg were still provided, even if it included a bit of bus riding. Inconvenient, but who can predict what curve balls Mother Nature can throw. overall, the included and optional shore excursions were well done. I always wish they could be longer and more comprehensive, but that is not how it works when you are in a port for only one day. The excursions were very well organized, with no delays, long lines or confusion we have seen so many times on the mega-ships. The entertainment was what I would have expected. Excellent opera trio the first evening and a cordial pianist who kept even the oldest passengers dancing. Since the ship is so intimate, obviously there is no glitter, glam and/or corny worthless entertainment . Now, for my constructive criticism. The food was OK. Just OK. Too much repetition (how many ways can they think to serve salmon and "lox") and not enough variety or selection. The weather was extraordinarily hot (100 in Vienna and Budapest) yet hot soups were always one of very few starter options. One night I ordered a lamb dish which was awful. Odd, overpowering seasoning profile which resulted in not being able to identity the underlying protein. And, although we were in Germany, Austria and Hungary, please, how much sausage, sauerkraut, and schnitzel can one take? Service in the dining room was also very spotty. Several mornings, I gave us waiting for a server and hunted down my own coffee. For juice, I walked upstairs to the casual Aquavit Lounge to get my own. Wine and beer are included with lunch and dinner and the servers were good at making sure the house wine was readily available. The problem was with those of us who had purchased a "deluxe" liquor package. Try to find or get service for the "upscale" wine list selections. Again, I needed to get up and track someone down. Rather annoying, I thought. Our cabin steward was very cordial and kept our room tidy.She promised to keep our ice bucket full and in the mini-fridge but she never delivered. Lastly, our cruise director, Sylvie, was top notch and first rate. Her colleague, Zoltan, was equally so. Appreciation also to the three bartenders who were always available, always happy and cordial and who always knew who we were were, what we preferred and what cabin we occupied. Top flight service from all of these folks. So, to wrap up, we did love it and we will return. A cloud here and there is always expected to roll through, but not enough to cause frustration or dismay. My husband I I would definitely recommend Viking. Read Less
Sail Date: July 2017
We had sailed with Viking River Cruises in Russia, and we knew to expect luxurious accommodations, great food and excellent tour offerings. The Danube tour didn't disappoint. The service was superb -- personable, attentive, helpful. ... Read More
We had sailed with Viking River Cruises in Russia, and we knew to expect luxurious accommodations, great food and excellent tour offerings. The Danube tour didn't disappoint. The service was superb -- personable, attentive, helpful. The extensions were particularly fine. Our pre-tour extension in Ljubliana was fantastic. The guide was extremely knowledgeable (an art PhD) and attentive to every detail of our stay. The tour of Lake Bleb was a real standout. The Prague tour was good but not as remarkable. Because of the number of participants, the service was very impersonal and at times disorganized. The city itself made up for it. You should definitely take the two-hour city tour offered by the hotel. Riding in vintage open-topped cars, you can ride throughout the city, including places off-limits to other vehicles. We were very fortunate to be upgraded to an Explorer Suite, and they're worth the price. The room, with balconies on two sides, are a true luxury -- spacious, well-appointed, well-stocked with fruit and drinks. They're also very private and quiet, and a wonderful way to watch the countryside. Read Less
1 Helpful Vote
Sail Date: June 2017
1. The price was right! 2. Free air fare! 3. Third Viking cruise! 4. Treated like king and queen! 5. The food. 6. The drinks! 7. Location. 8. Good timing of trip! 9. Docked at city center! 10. Great cruise director. 11. Nightly ... Read More
1. The price was right! 2. Free air fare! 3. Third Viking cruise! 4. Treated like king and queen! 5. The food. 6. The drinks! 7. Location. 8. Good timing of trip! 9. Docked at city center! 10. Great cruise director. 11. Nightly entertainment. 12. Beautiful vistas! 13. Always friendly and accommodating staff! 14.Comfortable room and bed! 15. Silver liquor package. 16. Smooth flight and transfers. 17. Looking forward to our fourth river cruise. 18. We may branch out to try Viking ocean cruises! 19. Geared toward the mature traveler. 20. Excellent/ knowledgeable guides! 21. Clean air conditioned bus. 22. Availablity of go ahead and stay behind options. 23. Chef accommodatting of special food needs. 24. Variety of dining and menu options! 25. Chef shared secret recipes. 26. Fresh herb and local food served of the region. 27. Bar staff amazing! 28. All staff speech excellent English! 29. Water bottle and umbrellas provided! Read Less
7 Helpful Votes
Sail Date: June 2017
Bad food.....wine...very small shower...not worth the money! First.....and last time using Viking.....for the price of this river cruise the food should have been the best ever....was in fact barely eatable for the evening meals! Breakfast ... Read More
Bad food.....wine...very small shower...not worth the money! First.....and last time using Viking.....for the price of this river cruise the food should have been the best ever....was in fact barely eatable for the evening meals! Breakfast was good....lunch was fair...but dinner...was very poor. Poor quality and small portions. Their house red wine was not good, For $10,000 for 7 days everything should have exceeded our expectations...but it did not.. Staff was very friendly....rooms very clean but very small..especially the shower...could not wash you hair without bumping your elbows on the shower door handles...Excursions were good but several were just too short...1.5 hours, not including the drive time...Looked forward to sitting on the top deck for the view but most of the time it was closed....say they had to close it for safety because of low bridges and locks.....Many others also were unhappy especially about he food.....we'll be looking for a different river cruise line! Read Less
Sail Date: June 2017
We went on the Viking because our mom had a river cruise on her "bucket list". We found the ship to be very clean and easy to get around. We liked the idea of having less passengers in ratio to staff. Our staff was very, very ... Read More
We went on the Viking because our mom had a river cruise on her "bucket list". We found the ship to be very clean and easy to get around. We liked the idea of having less passengers in ratio to staff. Our staff was very, very good. They learned your name and used it when ever they saw you. The cruise director did a super job of explaining what each days activity would be. They had alot of extra trips you could take in addition to the ones provided in your trip. At each port our cruise director had an evening planned around where we where (i.e. october fest, opera, german dancing). The food planned by the chef was great and he fit it into the area we were in. We would say that if you want to do something like this, then join the Viking gang because you will have a super time. Read Less
3 Helpful Votes
Sail Date: May 2017
I had long wanted to sail the Danube and selected Viking based on literature we reviewed. As we had never been on a river or ocean cruise, we had no idea what to expect other than the comfort of traveling through various countries which ... Read More
I had long wanted to sail the Danube and selected Viking based on literature we reviewed. As we had never been on a river or ocean cruise, we had no idea what to expect other than the comfort of traveling through various countries which we could tour at each port without the hassle of packing/unpacking as you travel city to city and change hotels. As such, we found the ship quickly became our home and our stateroom lacked nothing more we could want. The bed, pillows, and linens were extremely comfortable, the room layout was efficient, and housekeeping was impeccable. Dining on the ship was exciting and a pleasure due to the variety and presentation of each and every meal, whether it was in the formal dining room or casual dining by the terrace. The dining staff were, without exception, professional, friendly, attentive and quickly learned our personal eating preferences. Amazing service! The tours at every port city were extensive and informative, and the shore excursions were fun and gave us a good perspective of the culture and history. Most impressive was the organization and coordination to manage people leaving the ship on either a tour, excursion, or on-your-own time and to get everyone back on the ship on a time schedule. Incredible! The activities and presentations on the ship were numerous to round out each day, but the evening piano music in the lounge was a personal favorite! Overall, I must say the staff on the ship made the experience exceptional. Every day, greetings were given with a smile, enthusiasm, and a bit of conversation. We felt special. Read Less
Sail Date: May 2017
We chose the Romantic Danube from Budapest to Nuremberg because we had never sailed on the Danube and we were celebrating our wedding anniversary. We chose to stay two nights prior in Budapest arranged by Viking at the beautiful and ... Read More
We chose the Romantic Danube from Budapest to Nuremberg because we had never sailed on the Danube and we were celebrating our wedding anniversary. We chose to stay two nights prior in Budapest arranged by Viking at the beautiful and outstanding location Intercontinental Hotel. While my husband took several walking tours, I sat watching all kinds of people strolling the promenade right in front of hotel and along the river - brides, bachelor party participants in kilts, young families, etc. Budapest is a vibrant city with good restaurants and outstanding landmark buildings. On board (our fifth Viking cruise but first on a long ship) we were treated by an excellent staff - to name a few - Georgia in the bar, our hotel director, Ryan in the dining room, and most importantly our cruise director Mario. He was always smiling and very helpful and an expert in arranging the shore excursions and the very informative talks on board. All in all, a very enjoyable trip. Read Less
Sail Date: May 2017
Viking Cruise lines is a class act. All the crew were professional, polite, willing to help, patient, and attempted to learn the names of the passengers. I will never do a mega ship again. The ship was very clean. I was a little ... Read More
Viking Cruise lines is a class act. All the crew were professional, polite, willing to help, patient, and attempted to learn the names of the passengers. I will never do a mega ship again. The ship was very clean. I was a little surprised at the decor, in my opinion, it could use a little face lift, It was a lot more plane than I thought it would be. But again, the ship was spotless and well organized and easy to get around. I was very impress with the ship handling skills of the captain and the first officer. I have recommended you cruise to all my friends and coworkers, everywhere we looked was a post card view. The tours were well organized and the guides were all very good. The extra excursions were reasonably priced and I did not feel I was being gouged every 5 minutes like the mega ship cruises. Lee Nashold. Read Less
Sail Date: May 2017
After 25 cruises I looked forward to trying a river cruise. We enjoyed the relaxing atmosphere and exploring ports we would never see if we were on a big ship. The cabin was a bit small for my taste but we managed ok for the week. The food ... Read More
After 25 cruises I looked forward to trying a river cruise. We enjoyed the relaxing atmosphere and exploring ports we would never see if we were on a big ship. The cabin was a bit small for my taste but we managed ok for the week. The food in the dining room was very good. One complaint was the lack of food in the afternoon. I came back from a day of sightseeing and there was nothing to eat. There should definitely be an afternoon snack available, small sandwiches etc should have been available. We enjoyed the shore excursions because they short enough to leave us time to explore on our own. If you're used to the big ships, the lack of things to do in the evening may be a bit disappointing. My biggest problem was with the total lack of security on the ship and the lack of a response from Viking. There was no one at the gangplank to check ID, bags etc. Anyone could have walked onto the ship and no one would know. The ID card they give you doesn't even have a picture and no one even looks at it. It's only used for the purpose of knowing if everyone is back on the ship. Post 9/11 this is completely inexcusable. Even after the attack in Manchester, while we were at sea, they didn't add any security measures. I've asked other people that have taken river cruises and they all said there was someone checking ID etc. All in all, I loved the cruise, but until they add security I won't be taking another Viking River Cruise. Read Less
Sail Date: May 2017
When you consider the history and think about the picturesque beauty this is the Danube, there was no other choice for this to be our first Viking River Cruise. The ports of call each had distinctive features and cruising along canals and ... Read More
When you consider the history and think about the picturesque beauty this is the Danube, there was no other choice for this to be our first Viking River Cruise. The ports of call each had distinctive features and cruising along canals and then the river made for an interesting set of sights. Add to this the efficiency in everything that was done by the crew and the fine dining experiences, this was the first of many that we plan to take. For those who have never been through a lock on a canal or river (we have), the experience to seeing the technology at work is quite impressive. You will make new friends but also have time for yourself, if you so desire. The time during the day to be on the top deck and observe the countryside was great. Last but definitely not least, the trip around the river in Budapest to see all of the night lights on bridges, buildings, cathedrals and more was a sight that made the whole trip worthwhile. Read Less
1 Helpful Vote
Sail Date: May 2017
We chose it because of good reviews, both from online and personal contacts, and because it suited our needs. We didn't need the bell and whistles that many of the higher priced river cruise lines offer. The decor is wonderful, food ... Read More
We chose it because of good reviews, both from online and personal contacts, and because it suited our needs. We didn't need the bell and whistles that many of the higher priced river cruise lines offer. The decor is wonderful, food great, service impeccable - just luxurious enough for us. And what really made it special was the crew actually seemed to like what they're doing and enjoyed the passengers. Don't know if it's training, or just hiring the right people, or that Viking treats its employees well - but they all seemed to be having fun! Makes a big difference for the passenger experience. We also booked our flights through Viking and they took care of everything...more than I expected! We hadn't traveled internationally for 10 years, so it was great to have our "hands held" for this trip. All and all, we would do another Viking Cruise again in a heartbeat! Read Less
Sail Date: May 2017
The cruise was everything it was advertised to be. From the room to the food to the crew, everything was excellent. I have a minor food issue and they were more than willing, in fact insistent on making sure that I knew prior to the meals, ... Read More
The cruise was everything it was advertised to be. From the room to the food to the crew, everything was excellent. I have a minor food issue and they were more than willing, in fact insistent on making sure that I knew prior to the meals, what I could and could not choose to eat. I never went hungry. The food choices were outstanding. The room was wonderful and was kept very clean. We had to change ships mid-cruise due to the water level, but the switch felt nearly seamless. The shore excursions were excellent. The local guides were well versed in their local history and were for the most part very easy to understand. The crew on board were wonderful. The only downside to the whole experience was the air travel to and from. It was arranged by the Viking Air group and I felt we could have used more layover time for transfers from one flight to another. I was traveling with my father, who does not walk fast and tires easily. I had called ahead for wheelchair assistance at all gates. Had it not been for this assistance, we would not have made any of our connections. Read Less
1 Helpful Vote
Sail Date: May 2017
It sounded like a fun time. These were cities I wanted to visit and a river cruise was something I wanted to do. Although the cabin was small, we were so busy that we hardly spent any time in there. The food was excellent and there was ... Read More
It sounded like a fun time. These were cities I wanted to visit and a river cruise was something I wanted to do. Although the cabin was small, we were so busy that we hardly spent any time in there. The food was excellent and there was plenty of it. We were never hungry. There were snacks available between meals. Every evening, there was some activity or entertainment if you were looking for additional ways to have fun and meet other people. Because of high river levels, we ended up having to switch ships. They made it so easy and with little inconvenience to us. They had to adjust some of our excursions but we were able to see the Alps which is something we were not originally scheduled to do. Shore excursions were informative and we were given several choices as what we wanted to do. There was also free time to relax, shop or take in more sights. This was my first cruise and I would sail Viking again. Friendly staff, good food and a great time. Read Less
2 Helpful Votes
Sail Date: May 2017
This was our first river cruise and we went with friends. We spent 3 days in Prague beforehand to adjust from jet lag before joining the Atla in Nuremberg and thoroughly enjoyed it. On board the entire crew treated us like royalty and did ... Read More
This was our first river cruise and we went with friends. We spent 3 days in Prague beforehand to adjust from jet lag before joining the Atla in Nuremberg and thoroughly enjoyed it. On board the entire crew treated us like royalty and did everything possible to make the trip memorable. The Maitre d' helped with personalized menu adjustments for food allergies every morning making the meals more enjoyable than we'd ever experienced. The local guides did a great job providing local and regional history and tips for further exploring. Everything did not go as planned however, and spring rains created flooding conditions on the river that eventually stranded us in Regensburg, no longer able to get under the low bridges. The program director worked tirelessly to make and remake alternative plans to insure we were still able to have a great cruise experience and she succeeded. Even though we eventually had to pack up and bus over to a sister ship on the other side of the low bridges, they worked to make that inconvenience as painless as possible. In direct opposition to another cruise line we sailed earlier in the year, Viking never tried to sell us any products or hound us with sales pitches for future cruises unless we specifically wanted the information. The next time we cruise we will definitely consider Viking as they really excel in providing excellent customer service! Read Less
Viking Atla Ratings
Category Editor Member
Cabins 4.0 4.6
Dining 4.0 4.5
Entertainment 3.0 4.0
Public Rooms 5.0 4.6
Fitness Recreation 1.0 3.3
Family 1.0 3.3
Shore Excursion 4.0 4.5
Enrichment 4.0 4.2
Service 4.0 4.8
Value For Money 3.0 4.2
Rates 4.0 5.0

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