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Sail Date: December 2017
Aside from major customer service issues... number one complaint was the food. Many passengers complained about the food. It was truly shockingly bad. Food was under cooked, over cooked, generally inedible. They served leftover tuna ... Read More
Aside from major customer service issues... number one complaint was the food. Many passengers complained about the food. It was truly shockingly bad. Food was under cooked, over cooked, generally inedible. They served leftover tuna steaks that were shriveled and tough. They served undercooked halibut that was slimy. IT WAS BAD. Couldn't even drink the coffee. It was bitter or burnt - they could not make a proper latte - only tried that a couple times. Truly for the price which was about 43K - this company should be ashamed of themselves. Ashamed. Don't spend so much money and go on a boat that has decent food! We suffered through this for 17 days, as did our fellow passengers. Every single meal and bar conversation had a gripe and complainer about the food. This is inexcusable. I have had better meals in hospitals and airports and from street vendors. This is no exaggeration. Stay away from this boat. The captain was great. One of the naturalists was great. The waiters great. Housekeeping great. The landings were good. One in particular even exceptional. But none of it made up for the food. Would not recommend this boat at all. Read Less
1 Helpful Vote
Sail Date: October 2017
We like to sail on the smaller ships and had been sailing with Seabourn for 15 years (max. 208 passengers) when they had the 3 small ships. Sailed a couple of times on the larger, newer ships (max. 450 passengers) and did not like it. My ... Read More
We like to sail on the smaller ships and had been sailing with Seabourn for 15 years (max. 208 passengers) when they had the 3 small ships. Sailed a couple of times on the larger, newer ships (max. 450 passengers) and did not like it. My husband found Ponant on line and thought the line looked very interesting. Having got the brochure and saw the type of cruises we like (particularly the repositioning as we like days at sea) we booked the Boston, Mass. to Lima, Peru. Loved every minute and we will certainly book another one as soon as possible (and we have saved some money up!) The staff could not do enough for you and nothing was too much. The food was superb, particularly the wonderful French cheeses and the bread is to die for! (Take clothes that will expand with your waistline!!!!) I would have liked a bit more to do in the daytime, i.e. art and craft classes etc. The only problem was that the majority of the passengers were only French speakers. However, the staff did translate where appropriate (quizzes etc) Our cruise agent informed me that there are going to be some 'all English speaking' cruises in the future and we would be VERY interested in hearing about those. Read Less
2 Helpful Votes
Sail Date: October 2017
We chose this cruise as a total getaway from caregiving and because we really needed a break. We wanted a small ship with no casino, no children, no loud cruise director, and a small number of passengers. We flew to Boston from Tampa and ... Read More
We chose this cruise as a total getaway from caregiving and because we really needed a break. We wanted a small ship with no casino, no children, no loud cruise director, and a small number of passengers. We flew to Boston from Tampa and boarded with 35 other passengers - the ship holds about 200 total. As this was a repositioning cruise, the cost was very affordable and we were prepared for 8 days of total relaxation. The crew did a great job of refurbishing one area after another - new carpets, drapes, etc. while keeping enough public space open that we hardly noticed. The catering was less elaborate than ususl, we were told, but the array and quality of the food was superb. We like the occasional gourmet dinner but we also like an option for simple grilled salmon or more country food, which was always an option. This was our first Ponant cruise - we had already booked one next Spring from Martinique to Lisbon (another ocean cruise) - and took the opportunity for a short cruise in advance. We are so glad we did. We met every single other passenger - even the French, who comprised about half of the passengers. As I speak a bit of French, I had no trouble, but neither did those who spoke only English. The passengers were fun and friendly. Only ten of us disembarked in Panama and the rest were joined by others as they went on to Lima over the following week or so. The crew was excellent - only the reception staff were a bit uninterested in being responsive. The Butler, West, attended to all our needs. We had a suite - essentially two staterooms together. Beware, European sizes are small for us Americans, but there was plenty of room. For the most part, we hardly stayed in the stateroom. The public rooms are gorgeous, well cared-for and comfortable. We are going again and we actually booked a Tahiti - Honolulu - Japan trip in 2019. This is a wonderful line and perfect for adults and friends. The entertainment was just fine and much more than we expected given a repositioning cruise. Read Less
Sail Date: September 2017
We choose this cruise because it took us to several places that we wanted to visit which would have been much more difficult to reach on our own. I especially enjoyed the Cod Island landing and hiking which took full advantage of a ... Read More
We choose this cruise because it took us to several places that we wanted to visit which would have been much more difficult to reach on our own. I especially enjoyed the Cod Island landing and hiking which took full advantage of a beautiful day. This opportunity to explore a tundra environment underscored the creativity and flexibility of the expedition crew to give travelers the best experiences possible. On board services were outstanding with very friendly, attentive hotel personnel and ship's crew. Most of the lectures were delivered by well-informed speakers whose enthusiasm for their areas of interest overcame all language barriers (Jean-Pierre was amazing). But a few didn't add to my current knowledge of some subjects, especially environmental issues. We took advantage of the cruise itinerary to spend four days in Paris at the start of the trip and another four days to explore Quebec at the end of the cruise. Finally, we spent a few days in Chicago to visit friends and to see Lyric Opera's production of Orphee -- a fitting end to a wonderful French experience. However, my request to learn about Le Soleal's state-of-the-art waste management system was ignored. Since I'm a board member of a waste management district which faces similar environmental challenges as the Ponant ships, I was disappointed that I did not have the opportunity to learn more about the technology and systems used by Le Soleal. Read Less
3 Helpful Votes
Sail Date: June 2017
Solely because of the itineraries and the size of the ship. We had always wanted to visit Norway, the islands of the North Atlantic and Iceland. The two back to back cruises provided a wonderful introduction the the geography and history ... Read More
Solely because of the itineraries and the size of the ship. We had always wanted to visit Norway, the islands of the North Atlantic and Iceland. The two back to back cruises provided a wonderful introduction the the geography and history of this part of the world. The insight into Viking history and culture was especially interesting. The ship was very comfortable and the hotel staff were excellent. Unfortunately we found that the reception staff, although uniformly charming, often gave conflicting information, especially about excursions, The English language skills were sometimes poor. This led us to be stranded in Bergin but fortunately the tour guides saved the day. The majority of the excursions were excellent but the practice of putting the minority non-French speakers at the back of the buses with variable methods of delivering an intelligible commentary became a little tedious. If Ponant is serious about expanding its non French speaking customers it should consider these issues. Read Less
Sail Date: May 2017
The itinerary was fabulous, with varied and interesting ports of call: Beautiful Stockholm, elegant Helsinki, opulent St Petersburg (3 days), unspoilt Tallin with its exquisite Old Town and lovely local shops, finishing in elegant ... Read More
The itinerary was fabulous, with varied and interesting ports of call: Beautiful Stockholm, elegant Helsinki, opulent St Petersburg (3 days), unspoilt Tallin with its exquisite Old Town and lovely local shops, finishing in elegant Copenhagen. We spent a few days exploring Stockholm prior to departing for the Balic Sea and spent a couple of days in Copenhagen at the end of the cruise. The service was outstanding throughout the entire cruise with smiling helpful staff making you feel very welcome at all times. Much of the crew is from the Philippines with the cruise director and officers mostly being French. Everyone spoke excellent English. Embarkation and disembarkation ran extremely smoothly. The ship's decor is understated and elegant. Its three lounges/theatre allow plenty of room for passengers to relax in common areas and never feel crowded. The more formal restaurant on Deck 2 can seat the entire ship in one sitting. There is no need to book a table and staff will accommodate your wishes to sit alone or with a group. With about half the passengers being French and the other half English, your preferred language and preferred dining companions are taken into consideration when offering you a table for dinner. The more casual buffet and carvery restaurant is on Deck 6 and, despite being more casual, bookings are advised. There is no specific dress code, but smart casual is expected in the dining room. Some passengers choose to dress more formally for the Captain's dinner and most men wear a sports jacket, but many women are in pants. There is certainly no need for formal attire. The food is of excellent quality with a French influence. We loved it. The cabins are located towards the bow of the ship and most common areas towards the stern resulting in no discernible engine noise. Our cabin was well appointed, attractive, very comfortable and spacious, with a king-size bed and excellent storage. A desk, lounge chair and small table were very useful. The floor-ceiling doors leading to the good size balcony were wonderful and you could pull back the drapes and lie in bed and look out at the passing landsccape if you wished. A fabulous lecturer gave extremely informative and entertaining lectures on each port. We didn't pay much attention to the entertainment, choosing instead to chat with fellow passengers in the bar. The spa was wonderful. We would certainly travel with Ponant again. Read Less
1 Helpful Vote
Sail Date: May 2017
Tauck Tours uses this ship for the Baltic Tour. I won't write about the "tour" part, but the ship had some good aspects. The staterooms were nice and clean. The bed comfortable. After day two, we spent a lot of time off the ... Read More
Tauck Tours uses this ship for the Baltic Tour. I won't write about the "tour" part, but the ship had some good aspects. The staterooms were nice and clean. The bed comfortable. After day two, we spent a lot of time off the ship. Two points of concern. The first is the food, which effected us three times a day. It's just not good. I can't remember one thing I ate that I liked, though now a memory of some good cheese returns. But that it? Cheese? And the wifi. Really? We were given 1.5 hour vouchers, but the service is so slow, 1.5 hours goes by in a wink. I actually had to work while onboard, and it was really difficult. I know other cruise liners provide better service, and for the prices, I would say they need to work on this. Most everyone was nice, the the people at reception got a little terse, mostly because we were there asking questions and they were under-staffed. This experience has made me think I won't be cruising again soon. Read Less
1 Helpful Vote
Sail Date: March 2017
I had never been to Uruguay. This cruise connected with the Amazon cruise which we very much wanted to go on. I enjoyed Montevideo, but would have liked more time to explore. Very rough weather with very few ports. We were supposed to ... Read More
I had never been to Uruguay. This cruise connected with the Amazon cruise which we very much wanted to go on. I enjoyed Montevideo, but would have liked more time to explore. Very rough weather with very few ports. We were supposed to have 2 full days in Rio, but were very late getting in. We had to really cram in the 2 tours and sightseeing. Very disappointing with very little communication from the crew. Late Embarking and late most of the cruise. Balance of non-French speaking passengers was very low. No effort made to get us together. One couple ate with a table of people who spoke no English. They were very uncomfortable until they connected with other passengers. I have sailed with Ponant before and enjoyed the interaction with all passengers, but this cruise was very different. The passengers were NOT very friendly. 1 from UK, 3 from USA, 2 from Canada, 2 from Hong Kong. The rest were French. We were lucky to meet the English lady at the airport, who was traveling by herself. I would suggest a first night mixer for passengers with languages, other than French. Read Less
5 Helpful Votes
Sail Date: February 2017
This was a College Charter run by Gohagen & Co. booked through UCLA Alumni. Our ratings: UCLA Alumni Travel: 5/5 Gohagen & Co.: 5/5 Ponant: 5/5 Le Soleal: 5/5 Antarctica: 10/5 The booking process went very ... Read More
This was a College Charter run by Gohagen & Co. booked through UCLA Alumni. Our ratings: UCLA Alumni Travel: 5/5 Gohagen & Co.: 5/5 Ponant: 5/5 Le Soleal: 5/5 Antarctica: 10/5 The booking process went very smoothly as was the follow-up to the numerous questions we had prior to the trip. Documentation was equally easy. We left from Houston IAH where we met the Gohagen staff who escorted us to Buenos Aires for two nights. We then flew to Ushuaia to board Le Soleal. We had read several poor reviews of this ship on CC so we were quite surprised when the Captain himself greeted us by name (without a prompt) as we boarded. We had never experienced anything like this on our previous 40 cruises on various lines. Most of the staff knew ours and everyone else's name by the third day. With very few exceptions, each crew member was gracious, informative and helpful. The ship was comfortable (having a suite is a big plus) and it met most of our needs. Food was good, service superb and selection was fine. The visit to Antarctica was unbelieveable. The on-board naturalists and scientists were very informative, interesting and well trained. Getting on and off the ship via Zodiacs was a challenge for us older folks, but the crew made it work well. When you tour the Polar areas everything depends on the local weather so you don't know from hour to hour what stops you will be making. The Captain did a great job of finding great stops and keeping us informed. You will not believe what you see ashore. It reminded me of my visit to the Grand Canyon: You can't really describe it with words nor can you really photograph it. In summary: A life altering experience. Read Less
Sail Date: January 2017
To discover Antarctica: the wild, the peaceful, the pristine landscapes, the animals, in their very own habitat, and visibly not disturbed by these strange visitors coming from other continents, To do so onboard a small size ship to be ... Read More
To discover Antarctica: the wild, the peaceful, the pristine landscapes, the animals, in their very own habitat, and visibly not disturbed by these strange visitors coming from other continents, To do so onboard a small size ship to be able to go in shore as much as possible around the icebergs and the whales, to enjoy the feeling of being part of a small family (only 200 passengers), to benefit of a strong and caring team of naturalists who were extremely helpful in preparing the visits... And to top it up, to relax in a large, nicely furnished room with a large bed, a balcony... and to enjoy a constantly amazingly good food, and good wines. What else? Very friendly staff, always ready to help. Excellent service at the various bars and restaurants. State of cleanliness very much OK. And I appreciated as well the availability and dedication of the Captain and of the Cruise Director who did everything in their power to make our cruise a memorable one, probably the "cruise of my life"... Read Less
Le Soleal Ratings
Category Editor Member
Cabins N/A 4.1
Dining N/A 3.6
Entertainment N/A 3.2
Public Rooms N/A 4.2
Fitness Recreation N/A 3.5
Family N/A 3.5

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