131 Norwegian Joy Cruise Reviews

This is our 8th cruise - and it keeps getting better. Staff service was outstanding. Ship was clean, very well organized. We had a balcony suite on the 14th floor - everything working. I love the fact that there is no more bathtubs - ... Read More
This is our 8th cruise - and it keeps getting better. Staff service was outstanding. Ship was clean, very well organized. We had a balcony suite on the 14th floor - everything working. I love the fact that there is no more bathtubs - efficient layout. A lot of dining options - we went to Cagney's, Teppanyaki, Local Grill, Garden Buffet, Savor, Taste, and Teppanyaki. Not everything was perfect, but the little hiccups can easily be looked over because of the awesome service. Was a little bummed that Victoria was cancelled, but can't fight the elements of the weather. A lot of activities on the ship as well. In the end, this trip brought our family awesome memories. A family member went on the racetrack. Yes, the charge extra, but it was so worth it. The view of the Golden Gate Bridge from our balcony was priceless... really priceless. The port in Vancouver was clean and beautiful. Granted that we did not depart on the original schedule, they made it up in activities. Read Less
Sail Date October 2019
We have been on many cruises and have sailed on just about every cruise line and found this ship to be very well planned with ample space so as not to feel crowded with a full ship. Be sure to head to the observatory- best spot on the ... Read More
We have been on many cruises and have sailed on just about every cruise line and found this ship to be very well planned with ample space so as not to feel crowded with a full ship. Be sure to head to the observatory- best spot on the ship! Embarkation was very fast and easy. Luggage was delivered to the room within 3 hours to the room. A few items missing upon check-in however any issue that arose was handled swiftly, there was never a need to ask for anything twice. If you have an issue that can wait until the second day regarding customer service I highly suggest waiting. The line during the first few hours at customer service was very long. Shows were hit or miss with Elements being the highlight during our cruise. It was worth the extra $15 per person for the go carts so much fun! With that being said, there are things that are just missing from this ship. The small things we have become accustomed to..no chocolates on pillows at night, no towel animals, no one really circulating asking if you wanted a drink from the bar, very rushed dinners, $8 convenience fee for room service, $10 to watch a movie in your room. Nickel and dime as others have said. If you are a smoker the only place to smoke cigarettes was a tiny area on the 17th floor and a glass enclosed small space in the Casino when it was open. No cigarettes in the Cigar lounge which many of us found to be ridiculous and sexist. At times there were well over 100 people crammed into a small uncovered area with no tables and limited seating. We were certainly treated like third class citizens on the Joy. We had the dining package and ate at Cagney’s Twice - beware these specialty dining restaurants are a la cartel NOT flat fee per person and our bills were $150 each night without drinks which were zerod out afterward. Best food and dining experience onboard, the crab cakes were second to none! The Bistro was very good. Many other cruisers were not happy with the BBQ restaurant and the Italian restaurant. The main dining halls were efficient and just “ok”. The buffet was also limited but still plenty to chose from. Many excursions by helicopter and airplane were cancelled due to weather. Even with a $50 per port credit the excursions were very overpriced. Do not take the Skagway excursion found in port that says “Bear sighting Guaranteed” it was the worst excursion we have ever taken (not through the ship). The Train was nice but again overpriced at 300 for 2 people in bad weather - couldn’t see much at all with window fogging up and bad weather. Disembarkation went smoothly once it opened. Plenty of options to get to the airport easily and we’ll organized. I would certainly go on another cruise on the Joy but only if we have the dining package. I would like to see this ship in a warmer climate to try the awesome water Slide! Read Less
Sail Date September 2019
This is my first cruise so I have nothing to compare it too but we had and amazing room, the ship was beautiful and there was a ton to do and see. Getting on the ship was painless, we were in a concierge suite so had priority ... Read More
This is my first cruise so I have nothing to compare it too but we had and amazing room, the ship was beautiful and there was a ton to do and see. Getting on the ship was painless, we were in a concierge suite so had priority embarkment and got on the ship quickly. We were able to schedule meals and entertainment quickly so we were able to relax and start enjoying our trip right away. Our cabin was great, we were in a Concierge Family Suite with balcony and it was a great room - lots of space, comfortable bed and big balcony. Our room steward was friendly and did a great job keeping our room clean and tidy. We ate at both the complimentary and specialty dinning. We also had the option to eat at La Cucina for breakfast and lunch as perk of out concierge suite. Overall the food was anywhere from good to great. Most of what we ate at the complimentary restaurants was pretty tasty and the service was always good, although felt a little rushed (understandable as there are lots of people who need to eat). La Cucina for our breakfasts and lunch was great the food was very good and service was wonderful. For out specialty dinners we ate at Cagney's, Food Republic, Le Bistro and Q. Cagney's and Le Bistro were very good - Cagney's had the best service and ambiance but Le Bistro had the best food. Q was pretty good and kind of a nice change of pace from the other food on the ship; the service was fine but perhaps the least consistent. The service and food republic was great and the food was ok but if you regularly eat asian/Japanese food will probably find it underwhelming flavor wise. There are lots of great bars and lounges on the boat. I personally liked the A-list the best and trying the mojito's at the mojito bar the most fun to drinks to try. There is a ton to do on the ship but we didn't take part in a lot of it. I enjoyed doing morning trivia, getting a chai latte and hanging out in the observation lounge, we did a painting class that was fun, I tried out the water slide it was cold so no lines, I got a pedicure with the most amazing view of glacier bay, we saw a comedy show that was quite funny and did two wine tastings. The sommelier was fantastic and learned a lot about wine and champagne. We didn't plan and excursions and they only one we were interested in was sold out (we waited until the last min so our bad) so just wondered around the ports. Juneau and Skagway were beautiful but nothing really to do but shop without going on an excursion. Ketchikan seemed the most interesting to wonder through and I really enjoyed walking around the Salmon Run. Glacier Bay was extraordinary. Elevators can get pretty jammed up if you want to take an elevator at the front of the boat but the ones at the back were almost always easy to get on. Out cabin was as far as you could go forward on our floor so it was a bit of a trek but generally easier. It was a great vacation and would do it again. Read Less
Sail Date September 2019
20 cruises over 25 years and it certainly isn’t getting better. Every other activity on the daily schedule was either pay for it or they’re trying to sell something. Food quality is way down activities are almost nil unless you pay ... Read More
20 cruises over 25 years and it certainly isn’t getting better. Every other activity on the daily schedule was either pay for it or they’re trying to sell something. Food quality is way down activities are almost nil unless you pay for them. Norwegian joy to Alaska is booked as a one day at sea when it was actually three days. So much for truth in advertising. One stop in Victoria BC is from 8 PM to 12 midnight that’s one of the days at sea in my opinion. I would suggest buying the dining package because the food on deck is fair at best. No more 24 hour pizza at one end and burgers at the other no more midnight chocolate buffets. The ship was built in 2017 and was quite elegant but lacked in any sports activities. Race track for kids and adults but quite expensive huge arcade also very expensive. Service overall was very good especially in the dining room and cabin. Shore excursions when booked through the cruise line are outrageously priced although Alaska tends to be more expensive. Read Less
Sail Date September 2019
I'm so glad we went despite some of the negative reviews. I have not one complaint! Although every trip has a snag or two, I just don't sweat the small stuff. We loved our mini suite. Yes, it may be as big as other ships suites, ... Read More
I'm so glad we went despite some of the negative reviews. I have not one complaint! Although every trip has a snag or two, I just don't sweat the small stuff. We loved our mini suite. Yes, it may be as big as other ships suites, but it was certainly big enough The larger bathroom with the nice shower was great! The room steward was nice and friendly and we were obliged in every request I read lots of complaints about food before we left but I thought it was excellent. So many choices we didn't hit them all. We could find something 24 hours a day. The bars were great! We had the drink package and felt it was well worth the money. I'm not even a big drinker but 7 days I sure put some away and it was worry free. Some people I met did not have the package and regretted that in about day 5. The excursions were well organized and we had a great time on each one. We had the sea plane excursion and it was canceled due to weather. Once again, although disappointing i just didn't sweat it. We just picked something else and I was happy I could go on and on but I just feel if everyone could just relax and remember the staff are trying to please about 4000 people at once it brings things into perspective. You may encounter that one crew member that isn't as friendly or helpful as they should be but that is just a one off. Don't sweat it, find someone else to ask Read Less
Sail Date September 2019
After booking a cruise with Norwegian Joy on her new itinerary to Alaska, I obsessively read the reviews on this site and others. Yes, the beginning reviews were not so great, but then got better, so I worried less. However, my husband and ... Read More
After booking a cruise with Norwegian Joy on her new itinerary to Alaska, I obsessively read the reviews on this site and others. Yes, the beginning reviews were not so great, but then got better, so I worried less. However, my husband and I personally had nothing to worry about since the incredible staff in the Haven enclave took such great care of us. If you can, book a Haven suite...post-pone your cruise, save your money and book a Haven suite! The enclave included an indoor pool, hot tub, outdoor sun deck with two additional hot tubs, two lounges, a bar, an observatory, a library, concierge, and of course the wonderful Haven restaurant. Within this peaceful place we experienced the awe of Alaska. I was simply overwhelmed by the personal service the staff gave us. They all, always greeted us by name, knew our drink preferences, went out of the way to indulge us in any way they could, think...bowlfuls of gummy bears and peanut M&M's in our room, not once but four times. The head concierge came to each specialty restaurant and searched out his Haven people to inquire about our experience and to make sure it lived up to his standards for each of us. These wonderful people smiled, laughed, conversed and even sang. They were fun, interesting and incredibly professional. They work so very hard to give each person an ideal cruise experience. Having just gushed about our experience, I will have to say that I can very much understand people's comments concerning the rest of the ship, and unfortunately the staff. When we emerged from our fantasy Haven-land the crowds were very apparent. Several times I walked the ship and looked around the shops, restaurants, bars, deck 15 Observatory, and buffet. All were very crowded and very loud. It's understandable since the approximately 3600 other passengers were left with very little inside space. The layout of the ship felt cramped and dark with the exception of the Observatory and some bars. The two "atriums" were small and felt closed in by the floors above and/or below. It was so apparent that this ship, with the exception of the Observatories, was not planned with Alaska in mind. When you have that many people crowding in an inside space because of the cold outside, you are bound to have stress and tension. That, in my humble opinion, is not the way anyone should experience the incredible awe and wonder that is Alaska. As a result of the overcrowding, many of the staff were not happy and it showed. The one time I inquired about the general library hours at guest services I got a pretty much a sneer when I asked why they were only open two hours a day. In the Brew House District bar, which we enjoyed all the great beers, we never got a smile or even eye contact when we ordered at the bar though there were only two other couples in the entire place. The service in the specialty restaurants felt rushed and very impersonal. But it was easy to see why since they were soooo busy and crowded. Many staff members I met were polite and professional, yet the ones that weren't unfortunately stand out. I know they all work so hard, get little sleep and must also be overwhelmed by the noise and crowds. I just wish that at dry dock Norwegian execs would have made the decision to have fewer cabins and thus a smaller crowd for the sake of their customers and staff. I will say that while I believe Norwegian Joy is the wrong ship for an Alaskan cruise, if you cannot afford the Haven, it is probably just fine for a warmer climate cruise. I love the thought of dining and having drinks on the Waterfront overlooking a warm sea, but this outdoor space was truly underutilized in the cold weather. Again, my true appreciation and respect to the marvelous staff that took care of us. After thirty cruises my Alaskan adventure in the Haven was absolutely the best. Read Less
Sail Date September 2019
Alaska was a bucket list trip for my mother and father. Unfortunately, my mother passed away and my father is starting to lose mobility. So, this was a very important trip for my sister and I to take with my father, and Alaska did not ... Read More
Alaska was a bucket list trip for my mother and father. Unfortunately, my mother passed away and my father is starting to lose mobility. So, this was a very important trip for my sister and I to take with my father, and Alaska did not disappoint. The embarkation went smoothly, we were on the ship by 11:30 am which is a very impressive turnaround time. The ship is amazing as always. NCL ships tend to have a very similar layout, so I already knew my way around the 19 deck (20 if you include laser tag) floating luxury hotel. On the Joy they also have Galaxy Pavilion which is a virtual reality arcade. I walked around it with my sister and it seemed really interesting and an unique idea for a cruise ship. Spice H20 has a huge hot top much bigger than their other ships. Of course, I was most impressed by being able to sit in a hot top while staring at glaciers. The dinning I have mixed views on: Buffet: Convenient, easy to grab something quick, great for an easy breakfast, the omelette station is good for getting fresh eggs, but the food did not really stand out. Observation Lounge: Great place for getting a snack! The first day I had a spinach focaccia bread that was delicious, I kept going back hoping they would have more, but it was only there the first day. Surprisingly, the deserts they had there were different than the ones at the buffet and better! If you like carrot cake look for it at the observation lounge! Local: Their appetizers are great; they have a Greek watermelon feta salad that's good. Their burgers are burgers and a bit over-cooked to my taste (I was surprised that they did not ask me how I wanted it) Taste/Savor/Manhattan Room: Their main dinning is good. Their steak/beef menu options are nothing to write home about. (Granted I have to take into account that I may have been a bit spoiled by my first two nights at specialty restaurants) I was however impressed by their appetizers in fact one night I order 3 apps instead of getting an entree. Their deserts were fabulous! NCL knows how to do desserts across every restaurant that they have on board. Temppanyaki: Was spectacular! The show was good, the fried rice and vegetables were good, but most importantly the filet mignon melted in your mouth. This restaurant is a must! I love hibachi and NCL out does most if not all of the hibachi places I have been to. Cagney's: The service here was beyond compare. You can tell NCL takes pride in this restaurant! The steak was great and do not even get me started on how amazing the truffle mash potatoes were. La Cucina: This was my least favorite out of the specialty restaurants. It was good and better than main dinning (though the service was not anything special, and I had some great waiter in the main dining rooms that were more attentive) The burrata was my favorite part and the pesto gnocchi was also very good. Entertainment was pretty good. I really enjoyed elements it was different, engaging, and had amazing special effects, it is a must see! The performers were also friendly and fun! The game shows were always nice to stop and watch in the atrium, I love the shows that include guests, they are always funny, and a good time. There were some days that not much in the itinerary seemed interesting, but I grabbed some friends I met on board and started a game of cards in the observation lounge which was just as fun. Dan Dan the cruise director was great, and I really enjoyed him in late night entertainment. If you like dancing the social is the place to go however, I do have some mixed feelings there. For the most part the service was spectacular. However, I did have an unfortunate incident (which happened to be on my birthday) where a crew member yelled at me, then my sister and it caused my sister to get upset because she is shy and quiet. (Which made me more upset) The next day my sister ran the cruise critic and I met the officers. Martin Ivanov the general manager said to come with him to with any concerns, and without much detail I told him it was my Birthday and this crew member was a jerk and provided him with a picture of the crew members badge. I have to say both him and Ana Maria Malata really took care of me and helped make my birthday special, I was blown away. My cabin Steward was amazing I some how do not have a picture of his badge but I his name was Joevi (I probably misspelled that) He decorated my cabin and hand wrote a birthday card for me. I felt bad about making a compliant and was so impressed by the crew that I thought “whatever everyone has bad days.” Unfortunately, the second to last night at the 80’s party in the social. The crew member that I said was a “jerk” confronted me saying that I got him in trouble. (I am not using his name because I really do not want anyone to be in trouble) He might have meant well, but he was in no way apologizing and, even kind of threatened me, so awkward. I work in corporate management and it made me cringe to think of employee confronting a complaint/ threatening a client. It is a bit sad that I had to avoid a crew member on the ship, but at that point the cruise was almost over and I really did not want to be involved, I just wanted to enjoy my vacation. The rest of the crew was amazing, and I really hope if I go on another NCL cruise that I will not have to deal with an angry crew member, and that no other future passenger does either. Excursions: Juno: Canoeing/Glaciers Fun but there was no wildlife, they did provide rain gear which was a bonus Skagway: Kayaking Cold, but beautiful. I saw bald eagles, a bear, and tons of salmon! Ketchikan: Lumberjack Show/ Totem Park Lumberjack show was a bit cheesy but fun and learning the history of clans in Alaska through Totem stories was a cool experience. Glacier Bay: Not an excursion but still an amazing day on the boat. NCL opened the bow of the boat for close viewing, provided blankets, and even had an expert on board to talk about the glaciers. Disembarkation was well organized even though there was a line/wait to get off the ship. Read Less
Sail Date September 2019
First time cruising with Norwegian.. I would go again but I would not let them book my flights again. Getting off the airplane and to the ship was no problem for us. For our connecting flight in Atlanta we had to run so we wouldn’t miss ... Read More
First time cruising with Norwegian.. I would go again but I would not let them book my flights again. Getting off the airplane and to the ship was no problem for us. For our connecting flight in Atlanta we had to run so we wouldn’t miss our flight we literally got on board and they shut the door. My dad’s experience was not so great at 79 years old everyone at the airport for Norwegian was gone so he had to lug his own suitcase to the bus pick up area. He almost didn’t make it to the ship. He was so stressed. Going home our flights weren’t any better we had to sit in the airport for over 12 hours and having to stay awake for more than 24 hours not the best way to end the vacation. Onto food.. The buffet was good but in my opinion they could have switched up the food better and had more options. When we did get food from there it was cold. The free fancy restaurants were amazing and the food was great. While I liked the “freestyle” dining I did miss seeing everyone dressed up. They need better photographers on board most of our pictures were not taken well. While on board my card was de-activated this was due to the girl at the check in counter using my pass port to identify me which has my maiden name. This threw off all my information I had entered months ago when I booked the cruise. Then I had to prove who I was. The guest services lines were very long. My dad who is a smoker only had one place to go smoke all the way in the back of the ship on the 17th floor. Long walk for all the elderly smokers on board. Getting off the ship at each port was a breeze and each port was amazing… Our excursions was amazing as well. Getting off the ship was a nightmare a lot of mad people being told different things as to which line to be in. Read Less
Sail Date September 2019
We always wanted to go to Alaska and NCL's Seattle to Seattle schedule worked well for us. I was a little nervous about the Joy after reading some reviews but we decided to take a chance and book an Aft facing cabin in the Haven. ... Read More
We always wanted to go to Alaska and NCL's Seattle to Seattle schedule worked well for us. I was a little nervous about the Joy after reading some reviews but we decided to take a chance and book an Aft facing cabin in the Haven. Note that this is a Haven suite.....in that the room is incredible and the bathroom is enormous and the butler is always available and helpful in bringing drinks, ice etc....The only drawback is that you have to walk the length of the ship (and up a few floors for us) to get to the Haven bar/restaurant/observation deck.....because this cabin in on the aft... But the Aft facing balcony and view makes it all worth it!! We only ate one time outside of the Haven - because the food and the selection in the Haven was such that we never ate the same thing twice. Cagneys was good - but crowded with people from the rest of the ship. We rode the go carts without having to wait one second....and played laser tag and didnt have to wait for that either. Both of them were very fun and worth the extra cost. We did go down to the buffet to see what it was like....don't go unless you have to... The shows were top notch....Footloose and Elements....felt like we were in Vegas! Read Less
Sail Date September 2019
Flew to Seattle the previous day and got a little bit of exploring done there, then embarked the next morning. Embarkation staff was incredibly friendly and the process went much more smoothly and quickly than I had expected. My friend and ... Read More
Flew to Seattle the previous day and got a little bit of exploring done there, then embarked the next morning. Embarkation staff was incredibly friendly and the process went much more smoothly and quickly than I had expected. My friend and I had a blast exploring the ship and checking out the different bars and restaurants, though we did not do many of the entertainment experiences. Our cabin was comfortable and clean, and the staff was very attentive. In general, our dining experiences were great - plenty of variety in the main dining rooms and buffet, and the specialty restaurants were very good. Not quite excellent, but still enjoyed the meals. I was very impressed with the friendliness and effectiveness of the crew, as well as overall cleanliness of the ship (I'm a bit of a germaphobe, so that was refreshing). Though we had a minor itinerary change due to ice, the captain and crew definitely made up for it by routing us to a different glacier and popular whale-sighting area, where we ended up spotting hundreds of whales surfacing, showing fins, and even breaching. Amazing experience. Had a great time onboard the ship, but definitely enjoyed the destinations more. My minor complaints were as follows: wifi was unreliable and slow, observation areas were nearly always crowded, and elevators were quite slow (to the point that we took stairs almost every time). Disembarkation went just as smoothly and seemingly quicker than embarkation. Although this was our first cruise, we very much enjoyed every moment. Heard mixed reviews while onboard of others who had been on multiple cruises - lots of compliments, but also lots of complaints. Overall, we had a wonderful experience. Read Less
Sail Date September 2019
7 days of nickel and diming... and when u wuestion the chatges on the card.. they look at you stupid. Every thing is over crowded..the staff is rude.. people stuffed on elevators like sardines...ans the says at sea there is nothing to do ... Read More
7 days of nickel and diming... and when u wuestion the chatges on the card.. they look at you stupid. Every thing is over crowded..the staff is rude.. people stuffed on elevators like sardines...ans the says at sea there is nothing to do that does not include money. Got a pedicure..it was a good one .. however the while time they are insulting my skin care.. telling u ne I need botox for my face and a skin care regiment for the rest of my body...when i turned it down..they told me that she doesnt understand because what i am using isn't working ....so much for a relaxing 45 minutes that cost $75 with a self imposed 20% tip for herself .. mu whole party had the ultimate dining package..my oldest son for left out..their mistake.. and would not fix it.. good thing there is so much food they allowed us to share Read Less
Sail Date September 2019
My husband and I have cruised 2 times on Norwegian, 2 times on Princess and Celebrity and once on Carnival and Royal and this was far and away THE best cruise ever. We sailed from Seattle to the Inside Passage with a stop in beautiful ... Read More
My husband and I have cruised 2 times on Norwegian, 2 times on Princess and Celebrity and once on Carnival and Royal and this was far and away THE best cruise ever. We sailed from Seattle to the Inside Passage with a stop in beautiful Victoria BC. Why was this so great? Embarkation super fast- no line Best food including buffet Friendly efficient staff Best itinerary and friendly tour operators Cleanliness Tons of wildlife to see Drinks in the brew pub. Tucked away and a great secret. We ate in 3 restaurants because we had the specialty dining package. Steakhouse was the best. Steak was perfectly prepared and seasoned well. Food was prepared hot and presented nicely. Pace was good. We did the white rail pass and 4 Mile hike in Skagway. If you are not in shape do not take it. Luckily we are and it was lovely because it was small and the location was away from crowds. I can see people who aren’t steady on their feet falling all over the place. Read the cruise literature and don’t push it. We also highly recommend the secret garden and tea tour in Victoria. Again, super small tour and delicious tray of tea sandwiches and treats. Victoria was so beautiful and Canadians are as nice as you think. Sweet way to wrap up the week. The captain had to divert us to the Davidson glacier due to visibility issues. Impressive engineering, fully rotating the ship 3 times so we could get great photos. Not so friendly local fishermen who were upset at the need to pull up their nets. :) We don’t do shows so I can’t say how that was. Nor did we really participate in any onboard activities. (I hate people as a rule because of the way they act on vacation). Sitting in the observation lounge at sea was a treat and we saw many whales and dolphins. I could go on about our experience but it exceeded my expectations. The weather played a big factor (yes, I know that’s not a direct result of anything the line controls) but the service we received all around means we will be back. My only complaint is this ship needs a thermal spa. We missed it on this trip. Read Less
Sail Date September 2019
I am an avid cruiser. I have been on about 20 cruise with varying cruise lines, so I have a lot of experience to pull from. We had an amazing time. The boat is stunning. All spaces are brand new, and really clean. The bars and lounges had ... Read More
I am an avid cruiser. I have been on about 20 cruise with varying cruise lines, so I have a lot of experience to pull from. We had an amazing time. The boat is stunning. All spaces are brand new, and really clean. The bars and lounges had excellent menus, and we did have the drink package. Main dining rooms are better than expected, but not as good as the specialty. We did book with a 3-night specialty promo. Elements was an excellent show, did get to see all of Footloose, we were tired. We had a mid-ship balcony, which was in excellent condition. You almost need a balcony on this itinerary. Service was good, but not outstanding. We really enjoyed the observation lounge. I only had one complaint about the entire experience. I was a little disappointed about our Glacier Bay sailing. I have been to Alaska before with princess cruises. We sailed right into a massive glacier that showed calving. This itinerary sailed into a glacier that was inside a mountain, and didn't give the intended affect. Still beautiful, but that factor was missing. Due to this, our Juneau day was only a half day port, which is super disappointing. Every other aspect of this trip was perfect! I would cruise this exact sailing again. Read Less
Sail Date September 2019
This was our third NCL Cruise. Our first ever cruise to Alaska. I should change my CC handle to "CigarCruiser" because, I will always address cigar related issues to cruising. Cruise ship musts for us include cabin comforts, ... Read More
This was our third NCL Cruise. Our first ever cruise to Alaska. I should change my CC handle to "CigarCruiser" because, I will always address cigar related issues to cruising. Cruise ship musts for us include cabin comforts, specialty restaurants, and a reasonable cigar lounge. NCL continues to meet these criteria for us. We had a mini-suite category cabin on deck 8. We ate at 7 of the specialty restaurants (5 for dinner and 2 for lunch). I visited the Humidor Lounge daily. We chose the "sail away" rate, as opposed to the more inclusive rates. Our rationale is that we don't drink that much. In fact, I'm pretty sure the "Gratuity/Service Charge" of $154 per person was greater than the amount we consumed on the voyage. I didn't use the ship's internet. We bought a 4 meal specialty dining plan. The Restaurants: La Cuccina, Italian. I had Osso Bucco, my wife had Veal Scallopini. Very good dinner. American Diner. We had lunch. Its kind of open air, so, it was chilly. I had skirt steak chimichurri ($15). My wife had their cheeseburger ($11). Cheeseburger gets vote for best burger at sea now, surpassing previous #1 of Carnival's Guy's Burger and HAL's made to order burgers. Yeah, you have to pay for it, but, its worth it. The skirt steak was great, also. This one isn't expensive enough to use your meal plan, so, I don't think many people are eating there. But, its worth it. Q, Texas BBQ. I had the Texas sampler with brisket, ribs, pulled pork, and chicken. My wife had the ribs. This was surprisingly good. I've never been a brisket fan (I guess, being from Alabama). The brisket was very tender. Everything else was very good. We'll go back. Our bill total before being zero'd out by the meal plan was about $70, so, it justifies the meal plan, but, just barely. Teppanyaki, Japanese Hibachi show dinner. This was fun. I had filet and scallops. This specialty actually costs more than our local similar restaurants at $39.95 apiece. So, this one and Q, I think seem to be unsubsidized by the dining portion of your cruise fare. Increasingly, the costs of the specialty restaurants appear to be comparable to similar quality restaurants on land. But, its worth using the specialty plan here. Cagney's, Steak. This was the best Cagney's we have experienced. Both of our steaks (a filet and a porterhouse) were cooked pretty accurately. This was very good. I'd say half way between Outback and Flemings or Ruth's Chris on my quality meter. The cost (without the dining plan is also about half way between. Great choice for your specialty plan. Food Republic, Mostly Asian. My wife loves this place. Its all small plates. We tried a few, and spent $70 (didn't use specialty plan). It was all good. I particularly liked the pork belly with ramen and the scotch eggs. Le Bistro, French. We had 8 oz filets. They were different from Cagney's, which surprised me. Also very good. Just a little less expensive than Cagney's, but, not much. Probably your second best choice for specialty plan. The Humidor Lounge, Cigars. If you enjoy a cigar or two while on vacation, this is a nice hideaway on the 8th deck. Unlike other ships, its not attached to Malting's Whiskey Bar. There were signs (3 of them) prominently displayed, stating that this lounge for for cigars only and that cigarettes were prohibited there. Well, that didn't matter, which shouldn't matter to anyone other than cigar lovers and cigarette smokers. If you like cigarettes, then this place beats the pants off of the corner of H2O Spice, where it was cold through most of the Alaskan Cruise, and many smokers were only too happy to adopt this as their home at sea. I was fortunate to find a seat in the lounge for my cigar. I didn't complain, and I don't think anyone else did, either. But, NCL, to their credit, did make a few attempts at enforcement. But, too many staff came through to provide implied consent. My fear here is that this is fast becoming an airport smoking lounge. When the ship realizes this, they will just re-purpose the room. The cigarette smokers will go where they are allowed. And, cigar aficionados will abandon the line. There are 18 comfortable seats in this room. You have to use the telephone to order drinks or cigars. One decent smoking bar would generate more revenue, and it would show more concern for their cigarette smoking/paying guests. IMHO. Entertainment. We skipped the Footloose show. This is notable, because the Broadway type shows on Breakaway and Bliss (Rock of Ages and Jersey Boys) were amazing. We went to the opening Theater Entertainment Sampler. They did 2 numbers from Footloose, and, I want to be charitable here, but, they just weren't good. We did go to Elements. This show was amazing. It is not to be missed. The Russian aerial acrobatic and ballet couple were awesome. The magician (PJ Wen) provided spectacular illusions. We were mesmerized throughout this show. Finally, the Beatles Tribute Band did a long set concert covering the Beatles career on Friday afternoon before we landed at Victoria. What a great show. The Cavern Club is just not big enough for the quality of their shows (also true on Bliss). But, I get what they are trying to re-create here. On both cruises where they have a Cavern Club, the band has done a long show in the theater on the final day or night of the cruise. The theater was packed for their show, demonstrating why it was so hard to get into the Cavern Club during the week. The final point on entertainment. You might be surprised to learn that the best singer on the ship is probably the cruise director, Dan Dan. He was on the Bliss earlier this year before transferring to the Joy. He is a brilliant singer. He should do a show. He will sing toward the end of your cruise. You should not miss it. Our cabin was a mini-suite, which seems a lot like a balcony cabin, except it has 2 sinks. I see some traditionalists complain about the less personable approach to housekeeping, but, I don't try to get to know maids at hotels. The guy cleaned our room, replaced our towels, got us ice, and he was courteous when he saw us. I don't think I want any more than that. The ship is like other large ships. It's beautiful. We found our way around pretty well. Once embarkation was done, it was pretty easy to get around. We didn't go to top decks much, because it wasn't really warm enough for pool activity. But, we were able to get elevators when we needed them. Read Less
Sail Date September 2019
We have never cruised in the past so we did not know what to expect or to compare. I don't know what everyone was complaining about. Nothing is perfect but the staff tried to do what ever they could to make it perfect for you. I ... Read More
We have never cruised in the past so we did not know what to expect or to compare. I don't know what everyone was complaining about. Nothing is perfect but the staff tried to do what ever they could to make it perfect for you. I made reservations before we left for all the specialty dining and shows so were did not have any issues with reservations. They tell you well in advance to make these reservations for if you didn't, then you missed you opportunity. Getting on and off the ship for excursions was seamless. You need to listen to what they tell you about getting off which most people did not and then you grumble and complain. Yes the elevators where crowded but over 3000 people are trying to move through the ship on 18 floors, but this was not an all day occurrence. It would only happen during the busy times such as getting on and off the ship. Out bed was very comfortable. It had a nice pad on it and the pillows were very soft and supportive. We had a balcony and really enjoyed except someone again was not following the rules and was smoking on the balcony and butts would land on ours along with the smell. We did excursions on all the ports so enjoyed that. Icy Straits was truly Alaska as far as I'm concerned. I didn't go to Alaska to purchase items from china or give my money to vendors that go from one port to another. If you would go into the town of Hoonah you might not find the fancy store fronts but talking to the local residents you would get the true Alaskan experience. That is why we went to Alaska, The specialty dinning we had was fabulous. You could find food anywhere you went. The Buffet was ok if you wanted something quick. My biggest complaint about the buffet was the rudeness of the people cutting in front of you to grab the food. I never knew what the hurry was as we were sailing and had no place to go. You are on vacation so take a chill pill for petes sake. Entertainment was fair to good. We are not no Broadway so I didn't expect Broadway shows. Footloose was like a High School musical but it entertained us. Elements was excellent. We couldn't see the Glaciers as it was to foggy, no fault of Norwegian. If something would have happened if we would have entered the area then people would have something to complain about. The staff was always attentive. Our housekeeper steward was wonderful. Would always greet us with a warm smile and hug. Jing jing made us feel very special. We enjoyed trying all the different drinks offered. I really had to complaints and we really enjoyed our vacation. Read Less
Sail Date August 2019
It was our first time on a cruise and decided to go to Alaska. My husband wasn't keen on taking a cruise and ended up pleasantly surprised that he wasn't bored or got cabin fever. We couldn't go into Endicott Arm and see ... Read More
It was our first time on a cruise and decided to go to Alaska. My husband wasn't keen on taking a cruise and ended up pleasantly surprised that he wasn't bored or got cabin fever. We couldn't go into Endicott Arm and see the glaciers because Mother Nature wouldn't cooperate. Too foggy to safely go in there and out. I respect the Captain's decision on that one. Our highlight was seeing the orca and humpback whales up close on our whale quest in Juneau. I heard others say the whale watching at Icy Straight Point was also fabulous. There were a few cranky people on the observation deck scolding others for holding a chair for a family member getting food or coming back to their seat. Give me a break people! You are supposed to be on vacation and not be the chair police! I thought our time in Juneau was short (4 hours). The plan was to go to the glacier after that, so I believe that was why it was short. Although Icy Straight Point was cool, 4 hours would have been enough time. There is not much to do unless you decide to go whale watching or kayaking. The kayakers stayed in a large group near shore. I found the staff to be friendly and very customer service oriented on the ship. Victoria is a beautiful city! All in all, we had a great time. The food was amazing and the specialty dining was fantastic. I had the best surf and turf at Cagney’s Steak House. We met new friends too which was a nice bonus. Read Less
Sail Date August 2019
Picked the Joy because I hadn't been on her and knew that the Observation Lounge (from my experience on the Bliss) would be a great place to view the Glaciers. The weather on the cruise wasn't great--too foggy to do much glacier ... Read More
Picked the Joy because I hadn't been on her and knew that the Observation Lounge (from my experience on the Bliss) would be a great place to view the Glaciers. The weather on the cruise wasn't great--too foggy to do much glacier cruising or viewing. Employees were very friendly on the cruise, the Joy is in excellent condition being a new ship. The biggest disappointment was that there are no Thermal Suites on the ship. When the refurb was done to bring the Joy to the US, no Thermal Suites were added. The outdoor pool is very small with lots of empty floor around the pool. No food service by the pool. Plenty of lounges and tables to handle overflow from the Garden Cafe. Room stewards no longer provide towel animals or ice buckets. I suspect I could have gotten an ice bucket if I asked but I didn't. I found the food in the restaurants I tried (Q, Teppanyaki, Cagney's, Le Bistro, The Local, Taste and Savor) to be very good to excellent. Service was consistently excellent. My experience in the Garden Cafe was on the first meal after embarking and getting fruit salad for my cell mate in the mornings. So I can't speak much about it. I snacked a couple times in the Observation Lounge...the olives were excellent. The two major shows "Elements" and "Footloose" were both very good. Like the Bliss, the theater is very plain and undersized. But that was forgotten for me with the shows started. I saw little entertainment in the other venues so I can't comment. I hiked around Ketchikan and visited the Salmon Hatchery area which was very interesting along with Creek Street. Icy Straits Point was a new port for me. The Nature Trail was great but could have been much longer. The hike to Hoonah and back was pretty lengthy (1.5 miles each way) and probably better taken on the bus. It was a fun way to see the countryside. The gym is quite spacious and not very crowded during my early (6 a.m.) visits. Well maintained with plenty of equipment. Read Less
Sail Date August 2019
Let me start by saying if I could give a higher rating for the Joy, i would! We are seasoned cruisers with 40+ cruises....Platinum on CCL and RCCL and sailed Princess and Celebrity, so this was our first NCL cruise and we were SO impressed ... Read More
Let me start by saying if I could give a higher rating for the Joy, i would! We are seasoned cruisers with 40+ cruises....Platinum on CCL and RCCL and sailed Princess and Celebrity, so this was our first NCL cruise and we were SO impressed with this ship and it's crew. This is by far the best experience we have ever had. First of all, the ship is beautiful and so clean and spacious. You don't even feel like you're on a ship but in a gorgeous, fancy mall or hotel lobby. Next, the food was phenomenal! We had unlimited drinks and 3 specialty restaurants, Cagney's....awesome, Le Bistro...incredible and Teppanyaki...super, but honestly, everywhere we ate on the ship felt like a "specialty" restaurant! The Manhattan dining room food was as good as the specialty restaurants and the food comes out on a hot plate and has so much flavor and so many choices it's hard to chose! Even the Garden Cafe buffet was sooo good and with so many duplicate stations, we never had any problems getting right to the food and to a table. There is food all over the ship! And now the crew....the friendliest, happiest people you'll ever meet! They really made you feel special. The Beatles show is very good, so don't miss it, but get there early if you want a seat because the Cavern is very small and best to get a drink before you go because the bar service was very limited. Embark was very long and busy because we flew in and got there at peak time. Our friends were already in Seattle, so they got on the ship around 10:30am and walked right on, so if that's a possibility do go early. Disembark was a breeze and the Port Valet service is fantastic! It's free and they take your bags to the airport, check them in and get your boarding pass for you! We had a connection in Denver and didn't see our bags until we got to Houston! That was GREAT! We got off the ship around 8:30am and walked across the street to Pike Place Market and spent a few hours, then walked a few blocks to the train station and paid $1.00 (Sr. rate, or $3 under 65) for the trip to SEATAC! What a bargain! i can't believe they don't charge for this service! If I had one complaint, it would be the price of the excursions. I know it's Alaska and they should be high, but talking with friends that took other cruise lines to Alaska, NCL was much higher, so we didn't do excursions, except in Victoria and we did Butchart Gardens and the Craigdarrock Castle. Both were great and we had time to stroll downtown for shopping and a drink. Victoria is a beautiful city and you have lots of time to explore. We went to Icy Point Strait and if you don't have an excursion planned, it's really not worth getting off the ship unless you want to shop. There are some nice stores right off the ship with loads of stuff to buy. We hit them at 25% off everything, so it was great to get gifts to take home and really nice selection. Would not recommend taking the shuttle to Hoonah...there's nothing there except a bar and a restaurant and a few vendors. Was rainy and cold in Juneau, so we stayed on the ship. My husband used the gym everyday and was very pleased with the equipment. He uses a rowing machine at home everyday and they had 3 of them! Our balcony cabin was typical, but the bathroom was much larger and has a nice enclosed shower instead of a curtain. We liked that! Our room steward was very attentive and so nice. I read many complaints about the bed comfort, but ours was fine. The AList bar AFT was great and we went there every night. Drinks were really good! All in all, we will definitely cruise with NCL again...in February on the Pearl in fact!!! Read Less
Sail Date August 2019
We have traveled with NCL before and had a great time. This time was absolutely the worst cruise/vacation I have ever been on. The Joy is Disorganized and overcrowded. Ship is under staffed, and overworked with rude employees. Not enough ... Read More
We have traveled with NCL before and had a great time. This time was absolutely the worst cruise/vacation I have ever been on. The Joy is Disorganized and overcrowded. Ship is under staffed, and overworked with rude employees. Not enough elevators, food was average, everything took longer than it should. Shows were booked, crowded, people standing along the walls. Some video games broken, WiFi wasn’t very good. (Has two unlimited packages). The ports were extra crowded. Victoria was so bad we didn’t even go into town. Everything seems like they are trying to get an extra dollar from you. I would avoid the larger ship and try to find something smaller if you decide to give NCL a try. We were really looking forward to this trip. We had enjoyed the last NCL cruise and bought the cruise next deposits. This time the 8 of us in our party will never sail with them again. Read Less
Sail Date August 2019
We took the Alaskan cruise at the end of August on the Joy. It is a very large ship with lots of people. There was a lot of competition for everything....chairs, restaurants, the hot tons, shoes and especially elevators. Buffet food ... Read More
We took the Alaskan cruise at the end of August on the Joy. It is a very large ship with lots of people. There was a lot of competition for everything....chairs, restaurants, the hot tons, shoes and especially elevators. Buffet food was mediocre. Specialty dining was only slightly better if you were lucky enough to get a reservation. We booked two weeks ahead of sailing and were only able to get one night at Q and a 9 pm reservation at Cagneys for the night before our cruise was over. The entertainment was ditto. We got reservations for one show at 10 pm but we’re too exhausted to go. The Beatles tribute band was awesome and did two shows every night. We arrived 45 minutes early and it was well worth the wait! Staff in the Local (a specialty restaurant) was rude (eye rolling and argumentative)! Alaska is amazing and not to be missed, but look for another cruise line. Norwegian was horrible! Read Less
Sail Date August 2019
The ship is very crowded. The sense of constantly having to think strategically and complete with others became stressful after a few days. For instance they have a small library but unlike other cruise ships we’ve been on, the books are ... Read More
The ship is very crowded. The sense of constantly having to think strategically and complete with others became stressful after a few days. For instance they have a small library but unlike other cruise ships we’ve been on, the books are locked up except for a few hours a day. This frustrated my kids terribly. They saw the books they wanted to read but couldn't get to them. When there is so much down time, why would they lock up books? They didn’t even staff the library when it was open so why keep the books locked up like that? The internet costs a fortune and for the most part your phone service doesn’t work. It was usually too cold for the water slides. It was hard to get into shows, and they were constantly up selling , pushing raffle tickets before each show etc. I loved the Beatles tribute band. They were very good. The guy playing John Lennon seemed to be happy to be there, but the other guys were stoic. Maybe that’s just how the Beatles performed. In any case their shows were very enjoyable- they played many songs from early middle and late Beatles years and all were perfect. I loved every second. We all liked the food a lot. In the non buffet restaurants the food was generally much better than what was available at the buffet but that is the case for every cruise I’ve ever been on. We had excellent meals in the Manhattan Savor and Taste restaurants, which all have the same menu. There were many good points, but if crowds and competing for limited resources (like a place to sit or room in an elevator) stress you out, maybe skip this huge ship. I noticed that as the week when on people became irritable with their fellow guests and it’s easy to understand why that would happen. With these crowds the other guests start seeming like competitors, not people on vacation in the same lovely place. Read Less
Sail Date August 2019
I had wanted to do an Alaska cruise since my parents went (with NCL) 20 years ago. But I was getting very worried because of the rather large number of negative reviews. I don't know where the complaints have come from. FIRST - ... Read More
I had wanted to do an Alaska cruise since my parents went (with NCL) 20 years ago. But I was getting very worried because of the rather large number of negative reviews. I don't know where the complaints have come from. FIRST - we took the discounted airfare so NCL did the flight booking. Couldn't have been better. Perfect flights with perfect connections. Also, since we paid so little for the flight, upgrading was financially painless! EMBARKATION/DEBARKATION - What? Basically walked through the terminal and onto the ship. No fuss, no muss. Went straight to Savor and were served a wonderful lunch. Debarkation was just as painless. We were identified as NCL transfer so we had an early time to disembark. Not a single issue. Again, just about walked off the ship without pausing at any point. Now, we purchased a cruise that came with a dining package for three nights in specialty restaurants. Cagney's and Le Bistro are favourites and did not disappoint. We tried Q which was okay but the location is terrible. It is where the Illusionarium is on other ships and there are no windows - the only restaurant without any view. So dark, I couldn't read my menu and while the food was okay, my mom and I just weren't hungry enough to enjoy. My mother is a platinum member so we also got two extra nights of specialty dining - we tried La Cucina for the first time - I have one thing to say - OSSO BUCCO. Wow. The specialty dining rooms are excellent and should be as they are an extra charge. We had breakfast every morning in Savor and it was always excellent (except the last day, service was off but such a nothing thing to complain about.) We did have dinner in one of the complimentary dining rooms - The Manhattan - and wow. Just wow. I had the Boston Bluefish and, honestly, it was just as good as the Sole Meunier I had at Ocean Blue last year. I clearly do not agree with other reviews saying the food is not good in the complimentary restaurants. There were complaints about having to book ahead for the entertainment. I have only ever sailed with NCL and I have pre-booked everything each time. I guess it's disappointing if you think you can book on board and then can't but researching ahead of time is always a good idea so you aren't disappointed. The service was great, everyone seemed genuinely anxious that we have a great time and wanted to know about our adventures on shore. We only did one excursion - at Icy Strait Point - we did the Ziprider in combination with whale watching. WOW, WOW, WOW!!! My mom - 83 years old - also did the ziprider - this is something not to be missed and MUST be booked in advance. On our day - they were sold out. That amazing experience was followed by an astounding whale watching trip. First - a small boat with an appropriate number of watchers - we all had great views. The humpbacks were out in force - we even got to see a double breach. And we were out for just about THREE hours. Fabulous. And the Icy Strait Point port was adorable. Lots of great little shops - a real delight. The Observation Lounge was definitely well used - got very crowded on at sea days when weather did not permit being on deck and it did get loud but you could generally find some corner to curl up in. Everyone seemed very laid back and happy to be there. Did not feel at all like a booze cruise (like some of the Caribbean cruises) and most cruisers walked about with big smiles on their faces. Evening entertainment for me was hanging out at The District, drinking some very good German beer and enjoying the piano player/insult comic. Good times were had by all that I could see. Some issues with the ship itself - the pool deck was odd and there was a definite lack of hot tubs and the hot tubs were never hot. Also, a crazy small gym - that needed to be bigger with more, better equipment. But these things were not enough to wipe the smile off of my face - this was an awesome cruise. Read Less
Sail Date August 2019
Where to begin. Cabin was so very small and it as just the 2 of us. Bed cannot be broken down into twins. Bathroom was very large which was a plus. Food was horrible with the exceptions of the specialty dining rooms which were michelin ... Read More
Where to begin. Cabin was so very small and it as just the 2 of us. Bed cannot be broken down into twins. Bathroom was very large which was a plus. Food was horrible with the exceptions of the specialty dining rooms which were michelin class food. Servers in the garden cafe buffet dining were incredibly rude. No one to take drink orders so had to keep going to bar for refill on pepsi. Embarkation was easy but disembarkation was a disaster. No one in uniform could tell us where to go to leave ship When asked they just said i don't know and walked away from a hundred or so folks just standing there trying to leave ship early. What a mess. Don't know of the point stopping at icy point. Just a little town of indigenous people with not much else to see. Entertainment was boring with the exception of elements. If you didnt make reservations for it on the first day you were out of luck. Recommend you try another cruise line. Will never see another norweigian ship again. Read Less
Sail Date August 2019
I was not impressed with Norwegian. People dog out Carnival and act like it's the ghetto cruise line or something, but I saw nothing special about Norwegian either. Let me state here first, if you have ANY concern or complaint at ... Read More
I was not impressed with Norwegian. People dog out Carnival and act like it's the ghetto cruise line or something, but I saw nothing special about Norwegian either. Let me state here first, if you have ANY concern or complaint at all, expect a CHEAP bottle of wine and a few chocolate covered strawberries to be delivered to your room that day. Like that resolves the issue!!! I mean at least send some good wine!! Why would I drink cheap, nasty wine when I can go to the bar and get my own wine! This happened when we were not able to get into our room on embankment day(see below if you so desire) and also when I had to send my omelet back to the kitchen THREE times because each time there was meat in it when I specifically said no meat. I even read all the ingredients I wanted in it so that they made sure not to put meat in it. Our server had a nasty attitude about it and when I spoke to the dining room supervisor about it, she apologized and the next thing I know, at like 11AM, there is a knock at the door with a staff member delivering that cheap wine and strawberries. The next morning in the dining room, that server was actually in the corner with another server rolling his eyes at us. How unprofessional is that!!! When we first got on the ship, our room key would not work at all on the door. Room stewardess told us to go to guest services, which is the place you do NOT want to be on embarkment day or second day of a cruise. We stood there for an hour, with our carry-on luggage, only to be told that there was another line down the hall for reissuing room keys....that would have been nice to know before hand! Get new room keys, still do not work. Room stewardess told us to go BACK to guest services. I told her no, how about she calls someone to come figure out what is wrong with the door. Turns out the lock was faulty and security had to replace the whole thing, they took our keys with them and told us they had to reprogram them again, so we did not have our room keys. Two hours wasted! Go to the buffet FINALLY to try to get a bite to eat since we haven't eaten since 8AM that morning before getting on the plane and were rudely rushed and ushered out by staff so we would make the muster drill. Told that person at the muster station about our keys and he acted like we snuck on the ship or something. Then they send an email to us telling us we were not at the drill!! Since we didn't have our keys to scan, we were not counted, but we told the person there we were present and he marked us down, but we were still told to go again. Did we go? NO! OMG, DO NOT have a cabin across from the door the crew goes in and out of. The first night we kept hearing this door SLAM!! We thought it was the neighbors or the people upstairs or something. NO!! It was that darn heavy, steal crew door across the hall from us. I watched it and what it does it closes slowly at first, and then the last 6 inches, it SLAMS shut. ALL day and ALL night!!! So much for sleep and relaxation. Since they decided to overbook, there was no way to move to another room. When you have a bunch of people trapped in one area, there is bound to be some head butting, that I expected, but people on this cruise were rude as heck!! For some reason, the elevators were my area of annoyance. You can be waiting on an elevator to come and when it does, here come all these people bum-rushing onto that that weren't even there before and you are left waiting on another one. And, people don't know how to let you off before they get on. There was this one woman that had the audacity to have 10 kids with her getting on when we were attempting to get off. I politely excused my mom and myself and asked her to please let us off and she yelled in my face "NO!! YOU CAN'T GET OFF!!!!".....this woman ought to be lucky I have self control and we were on a cruise ship because you don't just go yelling in people's faces like that so she lucky she didn't get dusted. I would sail on this ship again if there was a really good promotion or something. For the price we paid, I feel ripped off! Read Less
Sail Date August 2019
We have cruised to Alaska previously, but wanted to try out the new NCL Joy. As we live only an hour from Seattle, it is an easy drive to the pier. We arrived at the parking facility, walked across the street to check in our luggage, and ... Read More
We have cruised to Alaska previously, but wanted to try out the new NCL Joy. As we live only an hour from Seattle, it is an easy drive to the pier. We arrived at the parking facility, walked across the street to check in our luggage, and were checked in and boarding in less than an hour. Great service and smiles by all the NCL staff. We know not to follow the masses, and went to one of the main dining rooms instead, to wait for our luggage to arrive in our rooms. We did not hear an announcement that rooms were ready, but wandered up to our cabin at 1:30 and our room was made up and ready to go. We ate in several of the specialty restaurants: Cagney's, Le Bistro, "Q", Ocean Blue, American Diner. "Q" is a BBQ restaurant, with huge servings; Ocean Blue had wonderful seafood; Le Bistro's Coq au Vin and Duck were both amazing *our favorite!); and Cagney's, as usual, had great steaks. We went to the American Diner as we noticed they had lobster rolls - something we had been craving since our last trip to Maine. They were small sliders, and not quite like I remember the Maine lobster tasting - but good none-the-less. We were the only ones in the restaurant, but it was a port day and we had chosen to stay onboard the ship. With that being said, we did stay on the ship in Juneau, as we had been there several times on previous cruises. We both had a massage in the spa - which was wonderful, and played a few games in the video arcade since most of the kids were on shore. We got off in Ketchikan and went to the Great Alaskan Lumberjack Show - which we would highly recommend. Very entertaining and a good value. Icy Straits was a little disappointing. We had not booked an excursion, and the little Native American area did not have much to offer. However it was a beautiful area. We also chose not to get off in Victoria, BC as we only live several hours away and have been there more times than we can count. The shows on the NCL Joy were spectacular, to say the least! We only went to the two main shows: Elements and Footloose, and would highly recommend both of them. The Internet Package was a joke. Fortunately we did not have to pay for it, as it was part of our "perks", but we were not able to get online most of the week - and when we did, it was so slow it ate up much of our minutes. It could have been the location (Alaska), but our next cruise we have decided we will travel "unplugged"! All in all, it was a great trip. Our previous travels on NCL have been on the smaller ships. We came to the conclusion that although this was a beautiful ship with many, many things to do - we think we prefer the Jewel, Dawn and Sun Class ships. Read Less
Sail Date August 2019
Norwegian Joy Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.5
Entertainment 4.0 3.7
Public Rooms 4.5 3.9
Fitness Recreation 3.5 3.5
Family 3.5 3.5
Shore Excursion 4.0 3.8
Enrichment 3.5 3.0
Service 4.5 4.0
Value For Money 3.5 3.3

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