3 Helpful Votes
Sail Date: May 2019
Boarding went very smooth. No waiting for us. Food was not good at all. The last meal was Prime Rib, that was okay. If they would cut you what you wanted. The buffet lines were long. There are a lot of people that are just rude. Will push ... Read More
Boarding went very smooth. No waiting for us. Food was not good at all. The last meal was Prime Rib, that was okay. If they would cut you what you wanted. The buffet lines were long. There are a lot of people that are just rude. Will push and shove you. Jump in front of you at elevators. NCL can't do anything about that. We had a balcony room, found it small. Could not hear intercom. Had to open the door, then you missed what they were saying. It was very confusing for excursions. Everyone went into the theater and waited to be called. We had no problem with getting seated in any of the 3 dinning rooms. But couldn't get into any of the pay dinning rooms. We were hoping the food might be better. Everything was very clean. Had no problems with that. The next to last day was a big problem. We had bought a transfer voucher from port to airport. Then on the ship we signed up for Port Valet. For our airline there was no fee. We were to get 4 luggage tags and our airline tickets. We only got 2 tags and one airline ticket. After my 2nd trip to customer service they printed my airline ticket but could not get the other 2 luggage tags for airline. This service would be great if it worked. We put our tickets on 2 suitcases and put them outside the cabin by 11pm. We were going to check the other bags when we got to airport. By the time we got off of ship we got notification that our flight had changed. Our luggage didn't. It took 2 days, airline found it. I couldn't notify NCL until Monday. Read Less
7 Helpful Votes
Sail Date: May 2019
My wife and I booked this cruise at the last minute (Wednesday before we sailed on Saturday). We got a good deal on vacationstogo, packed out bags, and left! This was the first public cruise of the Joy after its $55mil refurbishment. ... Read More
My wife and I booked this cruise at the last minute (Wednesday before we sailed on Saturday). We got a good deal on vacationstogo, packed out bags, and left! This was the first public cruise of the Joy after its $55mil refurbishment. The ship was beautiful and the staff was outstanding. We've been on 6-7 cruises, the first was on Norwegian's SS Norway for our honeymoon back in 1993. We've been on RCL, Carnival, and Princess. I'd say NCL is between RCL and what I'd expect Celebrity to be. Lots of stuff to do, most cruisers a little older than us. Our cruise included two upgrades, the Premium Drink Package (used to be called the Ultimate) and three specialty dining credits. Even though the PDP was included we had to pay an extra $138 pp for gratuities. Still, it was great having that package. The food on-board was very good, for the most part. We only ate in the MDR 3-4 times. They were OK. but the service was spotty and/or slow. Cagney's was the best meal I've ever had on cruise. Q (the BBQ place) was only fair - wouldn't recommend that. Le Bistro was very very good and the service was great. The buffets were generally very good, but the seating can be tough. We had one bad night where the food was off and there were too many people. Lots of variety. We preferred to eat at the buffet for breakfast, when the food was consistently good. We were in a balcony cabin in the aft of the ship, but didn't really feel much rock-n-roll even in the open seas. Cabin review below. We really liked our room and the balcony. The Elements show was super good. I highly recommend that one. We happened to go to the show that concluded with the captain and staff doing a thank you presentation. It made us feel special. Read Less
5 Helpful Votes
Sail Date: May 2019
This was my third cruise with NCL to Alaska, first on the Joy. The boarding process was a breeze! We were greeted by very friendly staff and our rooms were ready when we got on the ship. The stateroom steward was very friendly and ... Read More
This was my third cruise with NCL to Alaska, first on the Joy. The boarding process was a breeze! We were greeted by very friendly staff and our rooms were ready when we got on the ship. The stateroom steward was very friendly and attentive. We saw the live shows Footloose and Elements. Both were beyond amazing!!! I wish we would have seen them more than once! The buffet food was decent but never seemed to be hot by the time we got to our table. It was impossible to find a free table, even during slower times. If we did find a table we would have to track down a busser to clear the table from the prior people because they weren't cleared in a timely manner. I felt the ethnic options were better on past cruises. There wasn't a lot of options in the buffet, just numerous stations serving the same things. The Local was a good place to stop for a quick bite. Service was good. We ate one meal at Savor. We sat over 5 minutes before even getting water. The menu options were very limited. I ordered a fish sandwich with waffle fries. It was served without the fries initially and the waitress said she would get the waffle fries. 15 minutes later I was served a dish of cold regular fries. We had to practically beg to get our drinks refilled. Needless to say we didn't go back there. I was traveling with a cigar smoker and a cigarette smoker. On past cruises with NCL they allowed both in the Cigar Lounge. This time they were not allowing cigarette smokers in the cigar lounge and only had one spot on the entire ship for all cigarette smokers to go. It was outside with no covering or tables. There was no drink service in the cigar lounge like there has been on prior ships and to purchase a cigar, there was a phone number posted on the wall but no phone to use so you'd have to go back to your room and call and run back down to meet the person to get the cigar. One member of our group has limited mobility and uses a walker. There were flatter handicapped accessible ramps when we got off in ports but at one Port when we came back the ramp was down but not able to be used because they didn't have adequate staff to work it. They had us wait for over 20 minutes and still didn't have staffing. I finally ended up pulling the walker and the family member with limited mobility up the very steep ramp to get back on the ship. They were also using the same ramp as an exit ramp which caused some major issues. The staff at the District bar was incredible. I can't say enough good things about them!!! The variety of onboard activities was limited. There were a lot of singing/dancing options. On prior cruises there was a lot more options such as Crafters meet-ups. I spent hours over the week cruise in line at guest services. My first cruise was under my married name, all cruises since have been under my maiden name. For some reason this time they kept trying to use my old married name. I showed them my certified divorce paperwork with the name change, photo id with the correct name and they couldn't seem to get it fixed. Almost every day I'd have to go to guest services because of another name issue. Disembark was a disaster to say the least. I have never seen such a disorganized mess of a disembark process. It was not a great way to end the cruise. I will definitely cruise Norwegian again but will be avoiding the Joy and if issues like this come up again I'll be switching to a different cruise company. That's a lot of money to deal with that many issues. Read Less
1 Helpful Vote
Sail Date: May 2019
This was the most disorganized cruise we have ever taken. From embarking to disembarking it was a mess. Service was not the best in most areas and the main dining buffet had the worst layout for flow and not the best food. The other ... Read More
This was the most disorganized cruise we have ever taken. From embarking to disembarking it was a mess. Service was not the best in most areas and the main dining buffet had the worst layout for flow and not the best food. The other complimentary restaurants had about the same food as buffet just fewer choices and service was not good there either. We ate twice at the specialty steak restaurant. The first time was amazing food and service. The second visit we were half finished with our steak before our baked potato/ side made it to the table. Service for drinks was very slow as well. Shopping onboard was very limited and they only had 2 evening shows where most cruises have a show every night. We enjoyed Footloose but Elements was not our thing. People trying to settle their account on the final night of the cruise were met with long lines and only 3 customer service representatives. There were lots of unhappy customers. First and last Norwegian cruise for us. Read Less
2 Helpful Votes
Sail Date: May 2019
Excellent staff, very kind, friendly, and attentive. No complaints AT ALL about the staff, not one person was rude. Food was amazing. Ship is HUGE, clean, beautiful, etc. Left out of Seattle, LOVED visiting the city for a day prior to ... Read More
Excellent staff, very kind, friendly, and attentive. No complaints AT ALL about the staff, not one person was rude. Food was amazing. Ship is HUGE, clean, beautiful, etc. Left out of Seattle, LOVED visiting the city for a day prior to boarding the ship. Embarkation went very smoothly, disembarkation - not so much. The line to get off was 1 1/2 hours long, it was horrible. Excursions booked through the cruise line all went well with no concerns. Getting on and off the ship at ports went very smoothly. Had to visit the doctor on board....was questionable as to whether this individual was actually a doctor? It made me quite uncomfortable and I was wishing there was someone to see me with more knowledge and confidence. Would love to see a more professional setting in the medical clinic considering the cost. Would definitely cruise Norwegian again, overall such a good experience!! Read Less
Sail Date: May 2019
Went on the Alaskan cruise on the newly refurbished Norwegian Joy. The ship has a very modern interior and from the first glance appears to be great. However, their lack of attention started to show quickly after embarkment. The biggest ... Read More
Went on the Alaskan cruise on the newly refurbished Norwegian Joy. The ship has a very modern interior and from the first glance appears to be great. However, their lack of attention started to show quickly after embarkment. The biggest issue I had was the width of the hallways by the staterooms. Some floors, if you had gotten off in the wrong set of elevators, required you to walk through the stateroom hallways. This would be okay if the hallways were large enough to permit a wheelchair or walker, which in the Joy’s case they were not particularly when the housekeeping’s carts were scattered every forty feet. In the main areas the doors opened via a touch panel. I failed to see any consistent placement of these panels even on the double entry doors. There was some cool extras like go karts, mini golf, and laser tag. Unfortunately, there were no elevators to these floors making it difficult to accommodate parties with mobility disabilities. I looked forward to these attractions but refused to use them because of this deficiency. In addition, the embarkment and disembarkment days were handled poorly. Both boarding and leaving the ship had us joining multiple lines, had us leave the ship and badge back in only to leave the ship a second time, & because of the delays caused in the confusion many people ended up running to catch flights (including myself). The best thing about the Joy was their show Footloose. This is a great thing too since seeing the show meant we had to miss out on their main dance party. They had some trivia, but the cruise director and team lacked luster and the games fell flat most times. The Starbucks located in the atrium where most activity occurred was nice. In short, unless Norwegian decides to invest in training, the ship’s ergonomics, and time management; I would not suggest this ship. Alaska’s inside passage cruises are some of the best, but do yourself a favor and pick a better ship! Read Less
2 Helpful Votes
Sail Date: May 2019
Try to avoid seeing the ship Dr. at all costs, they charged 2 consultation fees of $150 for the same visit. The medical staff wanted to push all kinds of unnecessary tests on our mother. We went in for an Azo pill and left with a $1431.00 ... Read More
Try to avoid seeing the ship Dr. at all costs, they charged 2 consultation fees of $150 for the same visit. The medical staff wanted to push all kinds of unnecessary tests on our mother. We went in for an Azo pill and left with a $1431.00 bill! We were given the run around about the crazy expensive billing. That alone will cause us to not use NCL again! The food taste the same in every restaurant, it was typical buffet food. Book your specialty dinners as soon as you can. The good spots fill up quick. Book your excursions directly with the tourist company’s and save about 40%. Make sure you close out your bill early and question the charges. Several people were held back on the ship just to find out their bill had been paid. The process to disembark was not explained well and caused confusion and frustration. Read Less
2 Helpful Votes
Sail Date: May 2019
Chose this cruise partly for itinerary, part free offers (wifi, drinks, specialty restaurants). Reduced airfare was nonstop. Great flights! Put a bid on an upgrade from our picture window cabin. Got a mini-suite!! But it was over the ... Read More
Chose this cruise partly for itinerary, part free offers (wifi, drinks, specialty restaurants). Reduced airfare was nonstop. Great flights! Put a bid on an upgrade from our picture window cabin. Got a mini-suite!! But it was over the Cavern Club, very noisy at night. Do not get cabins around 9262. The ship was really big and very nice. Lots of signage to navigate the decks. Specialty restaurants were delicious. Are at Cagney's, LaCucina and the hibachi restaurant. Drink package very convenient. Local bar was the best. Worst part transportation from the airport. No organization, took 1 and 1\2 hours to get out of the airport. Will not use that again. Going back to the airport much more organized. Good excursions but a little pricey. My nephew loved the raceway! Need to reserve tickets for the shows, they go fast. Wine tasting was very informative and fun. Best thing on the ship the Observation deck!!! On deck 15. BIG windows, snacks, bar and light breakfast in the morning. Read Less
1 Helpful Vote
Sail Date: May 2019
We were on the first Alaska Cruise of this ship on May 4 2019. This is the sister to the Bliss and while a lot of things are similar, there were some big differences. The Good/Great - The shows (Footloose and Elements) were ... Read More
We were on the first Alaska Cruise of this ship on May 4 2019. This is the sister to the Bliss and while a lot of things are similar, there were some big differences. The Good/Great - The shows (Footloose and Elements) were phenomenal. Do not miss these shows! - Our Cabin Steward Mark was amazing! Service in Savor/Taste/Buffet/Manhattan and Teppanyaki were good. Food was beautifully presented, temperature appropriate and yummy! - Excursions in all ports of call were spot on! - The shaded areas on deck 17...you can sit outside and not be in direct sunlight or rain depending on the weather. - Mini suite layout we loved. - No towel animals...yes this is good...it allows cabin stewards to go to bed earlier...they work hard enough. I requested a towel animal just for 1 night and our cabin steward was happy to do it and did it during the mid day shift. - The Cruise Director Dan Dan and his group were really fun! I miss Silas (Bliss) and Richard (Jade) though. The Bad - Embarkation - this was the first official cruise in the US market (not counting the TA cruise) and boy could you tell...almost everyone at check in was saying it was their "first day". Why they didn't train them extensively ahead of time is beyond me. - Disembarkation - horrible...absolutely horrible. We did the Port Valet in Seattle. Our boarding passes/luggage tags did not come together which caused me and a couple of hundred other passengers to wait in an hour + long line to get the other boarding pass on the last night of the cruise. The walk off the ship lines were extremely long and completely disorganized. - Arrival/Departure time changes - almost every port we went to had changes after we were on board to arrival and departure. We got in to Victoria, BC 2 1/2 hours early so they changed our excursion so we would have had to miss dinner with our friends the last night of cruise or go on the excursion. We cancelled the excursion (with another hour+ long line wait because the shore excursion desk was closed and wouldn't reopen until after the excursion was supposed to leave). In talking to a "supervisor" for the guest services desk, he insisted we were getting in at 8:30pm when the daily the night before said 6pm and the shore excursion ticket (which got changed and delivered at 4pm the date of the excursion) said we were departing at 6:30. Not even crew knew we were getting in early. - Galaxy Pavilion - $29 for 90 minutes of VR games...no thanks. it was empty every time we went past it. - $15 for the go carts. When we were on the Bliss a few months ago it was $10 and not that exciting. Another waste of space. the laser tag can go here too...another big waste of space. - No events in Spice H20...even on the warm days towards the end of the cruise. - Manhattan restaurant was only open for dinner towards the middle/end of the cruise...and I never saw it open for breakfast. - Shopping on this ship is mediocre at best. The sales were of really cheap merchandise...not the great sales we are used to on nice watches...could have been the itinerary (Alaska). - Just like Bliss...there are always events in the Atrium which are so loud that you cannot hear anyone at guest services/shore excursion/cruise next. - We had prebooked our specialty dining since we were traveling with friends and while we had confirmations via email ahead of time, on the TV in the room, the times and dates were wrong. We had to double check with restaurants to make sure our reservations were good. - Make sure to go to your shows at least 15 minutes ahead of time because apparently after that point, if you have had your individual cards swiped, they will give away your reservation to the standby line. This happened to some folks in our show who were turned away the previous night even though they had a reservation because it was less than 15 minutes and their seats had been given to others. - When I tried to go to a morning stretch and yoga, no one ever showed up. The Ugly - Class separation with the Haven being the only part having the outside front access on the ship. I really wish Norwegian would stop doing this. Not everyone wants to pay $$$$ on vacation or can afford it but all should have that great outdoor front view. We loved this on the Jade and other ships but the newer ones only give this privilege to Haven folks. - An hour+ every single time we had to go to guest services. - Taking your picture during dinner and then doing a hard sell on buy it now or not at all...we don't want to be interrupted during dinner to buy pictures or never see them again. they already printed them...why don't they just have them in the gallery to buy later? - Service in Cagneys...we waited about an hour after our appetizers for cold, undercooked steaks. The sides we received were also completely cold. - Service in La Cucina was mediocre at best...the waitress didin't understand how the Platinum vouchers work for dining at La Cucina and originally told us it was a maximum of $25/pp, not an appetizer, dessert and up to $25/pp for the entree. - Not in our room but a friend who was traveling with us...had a constant bad smell in her bathroom that no one ever looked at even though she requested multiple times to have it fixed. - I booked an excursion (which I later had to cancel per the above) for Victoria through our in cabin TV. Even though we are platinum, the discount didn't come through and the woman at the shore excursion desk said that it doesn't if you book in your room and that she would "waive it this time" because of our status. what? I've never had this happen on another ship and it's a little deceitful if you ask me. All in all, it was a good cruise and maybe some of these issues will get worked out with crew over time with more training but we were disappointed that things didn't run smoother. This may be a new itinerary for this ship but not Norwegian so the timing and disembarkation/embarkation should have been without issue. Will we cruise Norwegian again? Yes...and we are already booked on the Breakaway...will we cruise on the Joy again? Maybe...but we'll give them some time to work out the kinks. Read Less
Sail Date: May 2019
Embarkation process miserable for handicapped passengers. No food available until 5:00 as we missed the buffet due to mix up with out mobility scooters not being in our room. Staff had removed them from hallway and forgot to bring them ... Read More
Embarkation process miserable for handicapped passengers. No food available until 5:00 as we missed the buffet due to mix up with out mobility scooters not being in our room. Staff had removed them from hallway and forgot to bring them back. We were stuck in cabin and by then the buffet was closed. Numerous problems with room service forgetting something like salad dressing and having to wait to get it. Charge of 7.95 and if you had a beverage package you couldn’t use that for soda delivered. Meals posted were not what was actually served. No lobster meal served the whole cruise. The automatic door for our room broke so we were stuck in room again until they fixed it after 3 calls. The last straw was our 7 am wake up call came in at 2 am. Very disappointed in this cruise and will probably not sail on Norwegian again. They are at next to the bottom as a cruise line for me. Read Less
Norwegian Joy Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 3.5 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 4.5 0.0
Value For Money 3.5 0.0

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