3 Helpful Votes
Sail Date: March 2019
This cruise was to celebrate our mom's birthday. I booked us a junior suite which she loved. The rest of the family had interior rooms. The suite was beautiful however I only saw our room attendent once and that was because I hunted ... Read More
This cruise was to celebrate our mom's birthday. I booked us a junior suite which she loved. The rest of the family had interior rooms. The suite was beautiful however I only saw our room attendent once and that was because I hunted him down to ask for more towels, ice, coffee pods for coffee pot and menus for breakfast room service. These items are typically provided automatically. Water bottles are also typical however they were not provided in my room or my other family rooms. I always make it a point to get to know our stateroom attendent and always have had excellent service however this was not the case. The ship seemed a bit stingy with certain amenities. Half and half for coffee was only available in the main dining room. I asked for it in the windjammer and room service but was denied and provided with tiny containers of fake creamer. We all also paid for the drink package. The drinks are now being served in tiny cups and when you ask for a bigger glass they make it a point to tell you that just because you get a bigger cup doesnt mean you get more alcohol. There also seemed to be a shortage of bartenders at the busy pool bars with a max of 2 at each bar and sometimes just one serving a huge amount of people clamoring for a drink. The ship was very nice and clean on the inside however the outside was filthy and no windows were clean.....they were so dirty you could barely see out. Not once did we see any crew members cleaning the outside of the ship. I have always seen them doing this on other cruises. We wnt to the Atlantis aquarium excursion and We were very impressed and plan on going back. The casino on the ship was very clean and not too smoky. My son came home with an extra $900. Cococay jet ski was a blast like it always is. I will miss the serenity of the island once the new "theme park" is done. I doubt i will go back as i would prefer visiting an island not owned by the ship so they can nickel and dime me more. The changes to Cococay were not really necessary. All in all it was a good cruise and mom had fun which is what really matters. I dont think i would do this cruise again however and am hoping the stingy service was just on this ship and not a new implementation made on all the royal caribbean ships. Read Less
1 Helpful Vote
Sail Date: February 2019
This cruise was from a supplier so it was a free trip. The main dining area was excellent. The drink package was included,so this was good. On the other cruises we have been on room service was included, not on this one. We had movies ... Read More
This cruise was from a supplier so it was a free trip. The main dining area was excellent. The drink package was included,so this was good. On the other cruises we have been on room service was included, not on this one. We had movies on the television all the time, not so on this one.The cruise entertainment just a way to stay busy again not great. The dinning experience was very good for this ship. Only thing missing was red wine vinegar for the salad. The food selection for a 3 day cruise was adequate. I recommend the formal dining for a slightly better variety. We really missed having in room movies to just lay in bed and watch. The ships activities need to be revamped. I thought the entertainment was set up more for college kids. Been there done that. Overall fun trip, just not one I would have paid for. Did not meet expectations. Read Less
1 Helpful Vote
Sail Date: February 2019
Cruised with family on this four day trip. I wont go so far as to say, it wasn't bad, but I certainly expected more. We rented a Junior Suite and it was adequate with an excellent stateroom attendant named Daniel. The food was ... Read More
Cruised with family on this four day trip. I wont go so far as to say, it wasn't bad, but I certainly expected more. We rented a Junior Suite and it was adequate with an excellent stateroom attendant named Daniel. The food was average, at best. The buffet food area was small and during dining hours, it was so crowded, you had to stand in a long line to get the dish you wanted. There was one small counter for deserts with little choices and wasn't worth the 5-10 minute line. This ship needs overhauled and updated. The windows were filthy and I never saw any attempt by the staff to clean them. Long lines always at guest services. The casino was also disappointing. Limited tables with none of the popular games like Let it Ride or Mississippi Stud. The staff was always friendly and helpful, so thumbs up to them. Read Less
3 Helpful Votes
Sail Date: February 2019
We have sailed on my RCCL ships and have enjoyed all of our cruises This ship, however, needs to be taken out of commission for stem to stern maintenance and refurbishment. The hull is covered with rust. There is rust around many of ... Read More
We have sailed on my RCCL ships and have enjoyed all of our cruises This ship, however, needs to be taken out of commission for stem to stern maintenance and refurbishment. The hull is covered with rust. There is rust around many of the windows. The windows are dirty. The pool areas are grubby. The furniture in our cabin was shabby and gouged. The food aboard is typical for Royal Caribbean. Neither especially good or bad. One thing that is new is a $7.95 charge for each room service delivery, which is outrageous. Room Service used to be complimentary (except for overnight service) and this type of “nickel and dime” up charge diminishes the upfront pricing of a cruise. Fortunately the staff and the service are excellent, which mitigated our disappointment with the condition of the ship. We will absolutely sail with RCCL again. We have another cruise planned for April. But I suggest you steer clear of this ship until the company spends some time and money to make Enchantment if the Seas sparkle Read Less
2 Helpful Votes
Sail Date: February 2019
We selected this cruise because we love royal Caribbean cruise line and we need a quick vacation to give us a break from the cold. I’ll keep it short. Pro’s Great food Excellent staff Clean ship Beautiful areas to ... Read More
We selected this cruise because we love royal Caribbean cruise line and we need a quick vacation to give us a break from the cold. I’ll keep it short. Pro’s Great food Excellent staff Clean ship Beautiful areas to stop in for excursions or just leaving the ship Organized staff and services Cons Not much to do, not enough ship activities Old, old ship. Everyone was saying how outdated the ship and rooms were The coco cat water park was not open yet and we were under the impression it was by all the pics online, very disappointing I will for sure travel Caribbean again but never on the enchantment. Many times during the four day stay I was bored and so were my kids. They had late dinner start times and many times that the adventure oceans kids area wasn’t open. Each day we spent many hours hanging out in our room waiting for something to open or to start. The pool area is old with no slides or much to do so you can only spend so much time there. This wasn’t a win for us. Skip this cruise. Read Less
Sail Date: January 2019
Let me start by saying this is our 17th cruise and 11th on Royal Caribbean, so we know what kind of service to expect from RC. There were many positives about this cruise. The lines were short and check-in and boarding was very quick and ... Read More
Let me start by saying this is our 17th cruise and 11th on Royal Caribbean, so we know what kind of service to expect from RC. There were many positives about this cruise. The lines were short and check-in and boarding was very quick and smooth. We actually arrived about an hour before our scheduled time but no one mentioned it and all staff we encountered at the port were super nice and friendly. Lunch in the Windjammer was great as usual. The cabins were (supposed to be ) ready at 1:30. This is where we were so disappointed. Our cabin was nasty! We were shocked that this was allowed on a RC ship. The drawers were full of hair and dust, There was a big sticky place on the counter top where an old cruise compass had been and bits were stuck to it. It was about a 3" circle so no way the cabin steward could have missed it. There was something black on the bathroom wall and a wet soapy mess on the bathroom counter. We had some packs of Lysol wipes so we had to start cleaning before we could unpack. We had to find our steward to ask for towels several times. The cruise compass that was left on our bed had the incorrect times for shows for the first night. Due to this we missed the first show. After realizing it, we went to the guest services officer, Yabin and he was very nice and apologetic but there wasn't really anything he could do. He did offer to send us wine or chocolate covered strawberries and we realized it wasn't his fault, we were just disappointed on missing the show. I have never heard of this happening and I actually took pics of the correct compass beside the incorrect one to prove that I had not mixed up the dates or times. Actually the issues with our cabin steward was the only issues that we had. A few days later we came back to our room and found that he had thrown away our stack of cruise compasses that we had been saving on the bedroom counter. When we asked him about it he said "you should have told me you wanted to save them. We are told we have to recycle them." Really, he took them off our counter and got rid of them???? Wouldn't you think they would recycle them after that guest's cruise is over? I did want to save them, but ok. We have never had to ask a cabin steward not to throw away things before. Our cabin steward's name was Angus. If you happen to have him, please know that his work isn't typical of RC, usually they are great! I want to compliment our waiter and assistant in the dining room. We had second seating and our waiter Uri and assistant Mei were awesome. The food was great in the dinning room and in the windjammer, no complaints there. During our 4 days onboard, we met and chatted with several crew members and everyone was very nice, friendly and willing to stop and talk. The Enchantment is in need of a refurbishment soon as she is showing her age. Most common areas are still in pretty good shape but the cabins are pretty worn and rust is showing on doors and hinges. We didn't leave the ship at either the private island or Nassau. It was too cold for us to swim so we decided to stay on and relax and we have been to Nassau several times. We did spend a great deal of time in the casino and all the casino staff were super! Read Less
3 Helpful Votes
Sail Date: January 2019
My husband booked this cruise as a birthday present and it was a nice gift. I was disappointed in how dated this ship is. Complete with an abundance of brass fixtures and maple wood furniture. The issues that were a sticking point with me ... Read More
My husband booked this cruise as a birthday present and it was a nice gift. I was disappointed in how dated this ship is. Complete with an abundance of brass fixtures and maple wood furniture. The issues that were a sticking point with me was how dirty the windows surrounding the ship were, both inside and out. From all accounts, it seemed that the windows have not been washed since Whitney Houston was at her prime. And other things such as torn fabric and damaged furniture. The food was decent, The Chop Grille was a nice treat. We stayed in a balcony cabin. Again, just very out dated and old. This ship needs to go back to the docks for a major refurb. The cabin was kept clean and the room attendant was very attentive and did a great job. For the same amount of dollars, I could have gone a nicer ship. Read Less
Sail Date: January 2019
We always cruise Royal Caribbean. We have done Disney (great but expensive) and Carnival. We always come back to RC. Last year we cruised on the Oasis. We wanted aomething quick this year and knew this boat would not even compare to ... Read More
We always cruise Royal Caribbean. We have done Disney (great but expensive) and Carnival. We always come back to RC. Last year we cruised on the Oasis. We wanted aomething quick this year and knew this boat would not even compare to that, and I wasn’t expecting it to. I knew it was a small ship,when we booked it. Pros Entertainment was good. The cruise director Bobby is really good. 70s party! Don’t miss it! So much fun! Ceremony of Flags was very nice. Most of the staff we encountered were very friendly. The DJ was great! Jimmy Hopper who was the headliner show was amazing! Cons Ship is old and shows its age. Room was dirty. Shower had mold, baseboards were filthy, there was hair in the drawers and my son stepped on a peice of glass the first day we were in the cabin. We were pretty much rained out in Nassau. Which I know RC can’t control. However since everyone was hanging around on the boat there was nothing to do. Since it was a port day there was not much planned on the activities calendar. RC didn’t do anything to help entertain all these people either. The pool was closed due to weather and everyone was just sitting around. The food was mediocre at best. We never had a meal we were wowed by. Windjammer cafe is way to small to,accommodate the guests on that boat. It was always packed and hard to find a seat. Our room steward was ok. I’ve had far better. He did the minimum to be done. The only time we ever saw him was when he came to apologize for the glass on the carpet. We got no towel animals. Lol Some staff is either overworked or hate their jobs. I encountered this more on Cococay. They were not friendly and actually kind of rude. Our trip was not terrible, but I have had way better food and service on other RC ships. This one definitely needs a little tweaking Read Less
2 Helpful Votes
Sail Date: January 2019
Chose this 3 day because it is 2 hr. drive and son was at scout camp for weekend. Service-perfect. Bartenders, stewards, waiters were all friendly and efficient. Dining room food was good, not great. No lobster night. Prime rib was not ... Read More
Chose this 3 day because it is 2 hr. drive and son was at scout camp for weekend. Service-perfect. Bartenders, stewards, waiters were all friendly and efficient. Dining room food was good, not great. No lobster night. Prime rib was not good. Average at dinner. Lunch had the regular menu and hot table that was great. Breakfast was good. Stay away from the buffet restaurant---not as good as Golden Buffet and menu changed very little. RCCL food has deteriorated over recent years. Entertainment was good but limited. Excursions were offered and a little high so we did our own in Nassau. Nassau is still dirty and crazy. DO NOT DRIVE! Get to Paradise island for a cleaner, safer time. Cococay is the private island. It is magnificent. Snorkeling was great. Saw reef shark, rays, eels, ton of normal colored fish plus flounder and barracuda. The picnic ashore is fabulous .Lots to see including dozens of iguanas. They are turning half of island into a waterpark but it will probably be great. RCCL should have more ships using Cococay. Cabin is typically small like all cruises but well laid out. Getting on and off the ship is a breeze. Overall fun but food is a big part of cruising and it disappoints. Cococay makes it worth it. Read Less
3 Helpful Votes
Sail Date: December 2018
This was our first cruise - a three day holiday cruise to Freeport and Coco Cay. This ship is clearly older and in need of renovations but not terrible by any means. Ever crew member was friendly and responsive. I found the food ... Read More
This was our first cruise - a three day holiday cruise to Freeport and Coco Cay. This ship is clearly older and in need of renovations but not terrible by any means. Ever crew member was friendly and responsive. I found the food excellent at all times and well exceeded expectations - My Fair Lady, Chop Grill and Windjammer. Susie and Nicola as cruise directors brought a lot of energy to the entertainment and Paul Boland was the highlight. The bike tour on Freeport was average at best despite a very nice tour guide - I wish we were able to visit Nassau and had an excursion to Atlantis. Coco Cay was great - highly recommend you take the first tender off the ship as the lines get very long mid-morning and the lines are also long to get back to the boat - kills a lot of time. Definitely try the wave jet tour on Coco Cay - a blast! I heard we lucky to get to Coco Cay as the last 2 or 3 cruises could not because of the weather - caution to future travelers in December 2019. Read Less
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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