Sail Date: January 2018
This was our first cruise and we booked it to celebrate our 25th Anniversary. We felt pretty close to royalty while on the ship. All members of the crew made it a point to look at us and smile and greet us when we passed each other. I ... Read More
This was our first cruise and we booked it to celebrate our 25th Anniversary. We felt pretty close to royalty while on the ship. All members of the crew made it a point to look at us and smile and greet us when we passed each other. I am glad that we had an ocean view stateroom. We enjoyed being able to see where we were. Our Stateroom Attendant, Kuniyil, was so attentive! He always had a smile and was extremely helpful. The food was incredible! We enjoyed eating in the Main Dining Hall for breakfast and dinner. We were a little concerned about who we might be dining with, but whoever planned that, did an awesome job! We enjoyed the other diners at our table and the wait staff was amazing! Our dinner waiters, Made and Ruel, knew our names the second night. They also knew whether or not we wanted coffee after our meal. Made and Ruel took the time to get to know us individually and even joked with us! We all had a great time! Our trip was overcast and rainy the first 2 days, but we were still able to go to all our ports and enjoy excursions at each one. We only signed up for one of them on the ship which was easy. We are looking into when and where we should take our next cruise! Read Less
2 Helpful Votes
Sail Date: January 2018
Everything was great from beginning to end. Every one on the ship does their job with passion and integrity. The food is quality food, not like the high-salt resort foods. The crew are always cleaning day and night. Room service is ... Read More
Everything was great from beginning to end. Every one on the ship does their job with passion and integrity. The food is quality food, not like the high-salt resort foods. The crew are always cleaning day and night. Room service is provided twice a day. The cabin was kind of small, but you never have to worry about that because the tons of activities they have on the ship make you not want to stay in your room. You might find yourself waking up earlier than you are used to just to get to experience all the fun activities they have planned for the day. The shore excursions are so much fun and there is something fit for every one: families, couples, young groups and older travelers. The Chop Grill is a must. Their steak and desserts (chocolate cake) are not the average. I had pleasure with every bite I took at that restaurant. Plus, the liquor package is so worth it. You get premium liquor like Johnny Walker Double Black, included in it. Read Less
1 Helpful Vote
Sail Date: January 2018
Review of my 3rd ride with RCCL. We rode Enchantment of the seas on a 4 night cruise out of Miami. Overall it was an excellent trip. The wait staff, main dining room food and room attendants were phenomenal, as expected. While the boat is ... Read More
Review of my 3rd ride with RCCL. We rode Enchantment of the seas on a 4 night cruise out of Miami. Overall it was an excellent trip. The wait staff, main dining room food and room attendants were phenomenal, as expected. While the boat is in good shape, it does show signs of age (rusty metal around stairs, worn unpainted areas around decks). Amenities on the boat are good, 4 hot tubs, 3 (REALLY COLD) pools, rock climbing wall, bungee trampoline. We really didn't have time to do everything as we chose a 4 day trip with 3 stops. My few gripes are: 1) We paid a premium for a Junior Suite room, which was on deck 8. It was a nice room with a balcony BUT Deck 9 had a restaurant and pool area with tables and chairs right above our room. Every time someone moved a table or chair above our room the noise went right through and it sounded like we were in a bowling alley. This went on until about 1 am every night. Then at 4 am they washed the deck and moved the chairs around, then at 6 am they arranged all the tables and chairs, then at 6:15 am they did it again! EVERY DAY! Word to the wise bring earplugs if you get a room on deck 8. 2) Another gripe was that the pools were incredibly cold. Only the young kids had the guts to go in and swim. 3) No free internet, even for Crown and Anchor members. You have to pay $70 for the minimal package. I needed only 10 minutes online to confirm our airline flight back home since we were at sea and didn't have 4G in port. The rude guy at the customer service desk said they didn't have any free internet options and that I would have to pay full price even through it was the last day (they charge you for all 4 days if you want to sign up). 4) Price of excursions goes up on board so pre-book if you can. Also many excursions can be booked directly with the vendors on shore for much less. For example we booked parasailing in Key West for $99 pp and later found it online on the vendors site for $58. Nice profit for RCCL! 5) Be sure to bring your allotted 2 bottles of wine on board. They charge $9-$13 for a glass of crappy wine on board. 6)THERE IS NO GOOD BEER ON BOARD. I like IPA's and the beer they serve is crappy lawn mower beer for $8 a pop. 7) Not an RCCL issue but back in port in Miami we rented a car from Budget to spend the day sightseeing. BIG MISTAKE. Don't assume that because they have a shuttle you will get a ride. The driver didn't go to the "Car Rental Shuttle" signage area but instead was loading in drop off areas. Never saw him for over an hour. If you want to rent a car, get it from the airport. The National/Enterprise buses were there every 5-10 minutes, where we waited over an hour. Budget/Avis is the worst here. Go with National/Enterprise. Read Less
Sail Date: January 2018
Short and sweet and good value for the money. My Aunt is a Dimond member with this Royal Caribbean. We loved the staff and how much they attended to our every need. What a cruise line to start out with. My husband and I enjoyed this. The ... Read More
Short and sweet and good value for the money. My Aunt is a Dimond member with this Royal Caribbean. We loved the staff and how much they attended to our every need. What a cruise line to start out with. My husband and I enjoyed this. The next time I will go when its warmer the seas were rough but that is mother nature. Michelle is a excellent cruise director . We enjoyed the shows the food was even better getting on and off was easy and parking in Miami was close and very easy everyone was above and beyond. We were able to make payments on our package and it made things affordable I put 1000.00 on my account and left with 400.00 and shopped on the ship a lot so the bang for the buck was great. We will be a repeat customer as two younger guys we loved this cruise we shared with our mom and aunt. Read Less
3 Helpful Votes
Sail Date: January 2018
This was my first cruise so I didn't have any expectations. Upon arriving the staff was very inviting and accommodating. Luggage was brought to our room at a decent time, room was clean and neat. We immediately went to the Windjammer, and ... Read More
This was my first cruise so I didn't have any expectations. Upon arriving the staff was very inviting and accommodating. Luggage was brought to our room at a decent time, room was clean and neat. We immediately went to the Windjammer, and the food was very bland, not good at all! I have seen reviews where people spoke of the food not being good, I thought they were just being extra. But no, the food is not good. We were forcing ourselves to eat the food just so we can avoid the seasickness, because they didn't have any other food options other than chops grille. So if you are looking for good food, this will not be it. We actually had to get off the boat just to get some good seasoned food! however, the last night we ate at the dining hall and the food THAT night was amazing! Everything was cooked to perfection. I guess they put effort in it because it was the last night of the cruise. We were suppose to go to cococay, but that was cancelled due to rough waters. We were able to get off the boat that night and venture on to the island, and we had the time of our lives!! The boat had activities but none too exciting. It was plenty of times we just stood around bored because there was nothing to do. I feel like this cruise ship is geared towards middle age + people. This is a smaller boat so there wasn't as many shops or activities anyway. Again, the staff was amazing though!!! Wifi was expensive and didn't work continuously. Kept losing connection throughout the trip.The inside style of the ship was very old fashion. Read Less
Sail Date: January 2018
Food and restaurant service were sub par. I know this is a short cruise but my wife registered prior as a vegetarian and also asked for a birthday cake on our first night (my bday). Both were ignored. When a cake arrived on the last ... Read More
Food and restaurant service were sub par. I know this is a short cruise but my wife registered prior as a vegetarian and also asked for a birthday cake on our first night (my bday). Both were ignored. When a cake arrived on the last night, they sang to the wrong person at our table. There were four of us so you had a 50/50 chance at which guy had the birthday. I would think you would know us by day 3. My wife sent back a fish dish that looked like a 12 year old put it together from a frozen dinner. My steak was passible 2 of 3 evenings. I sent one back. Most of the sides were cold when served. Ship felt neglected in many basic maintenance ways. The Schooner lounge had several pictures that were lit by flickering lights. No one fixed them the entire time we were aboard. The morning of our departure, someone had finally fixed them. A video is worth more than I can say: https://youtu.be/g5Ky4Z1zZT0 Coco Cay was canceled due to rough weather. That is understandable but in addition the decks were closed as well. The entire guest compliment forced to stay indoors all day was challenging. I would have expected contingency planning but there seemed to be none. I would not take this ship/trip again. In the end, we made our own fun but looking back, it wasn't worth the cost. Read Less
Sail Date: January 2018
We (Vicki and Steve) are Diamond C & A members, Vicki is 58 and I am 60. This was our 25 cruise with Royal Caribbean. We booked this 3 night cause to extend our Florida stay over New Years. It was a bit different because we had just ... Read More
We (Vicki and Steve) are Diamond C & A members, Vicki is 58 and I am 60. This was our 25 cruise with Royal Caribbean. We booked this 3 night cause to extend our Florida stay over New Years. It was a bit different because we had just sailed on the Enchantment on it’s 10/30/17 sailing. Between these two sailings, the ship had undergone a two dry dock. This being said it is difficult not to compare the two cruises. We had enjoyed both cruises. Our 10/17 cruise was excellent. We can not think of any negatives. On this cruise even with poor weather the staff was great and we enjoyed the ship activities. The issue was in the state of our staterooms. On our 10/17 cruise we had an Aft JS 8670. It was fine. A little worn, but the ship is getting older. This cruise we had another Aft JS, but 7666. This cabin is a disaster. It has a smaller cabin size, but that is offset by a walk-in closet and a huge aft balcony. This issue is the condition of this stateroom. The furniture looked as if they had found it at my college apartment after years of abuse forty years ago. The cabinet with the refrigerator has broken and would not stay closes. The gate between the balcony next to ours was rusted through, so it just swung back and forth. The entire railing is just rusting away. The maintenance crew was great and roped it down. The main issue was that the toilet had a mind of it’s own. Sometimes it might flush, but most times it would take between one minute to 30 minutes to flush. We ended up giving up on it and used the public restrooms. We like the Enchantment and this was our third cruise on her. The crew is great and it is a great ship for a short cruise. My concern is that the ship had just come out of dry dock and this cabins issues were not addressed. When will it go into dry dock again? Our advise is to stay away from cabin 7666 We have two cruises booked on the Anthem this coming fall and are excited about being on a newer ship. Still loyal to Royal. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose Enchantment of the Seas because my children had never been on a cruise and thought this would be a good place to start. We had two adjoining cabins to have a bit more space. The balcony was nice, however, our weather was so bad ... Read More
We chose Enchantment of the Seas because my children had never been on a cruise and thought this would be a good place to start. We had two adjoining cabins to have a bit more space. The balcony was nice, however, our weather was so bad we barely had a chance to use it. The kids activities were closed the entire trip, and the upper decks and pools were closed 90% of the time. We missed Cococay and spent that day at sea. The bathroom in our cabin was rusty, food was mediocre and having a GI issue was horrible....especially not being able to find our luggage the day of disembarkment, as nobody bothered to tell us it would be wrapped in plastic in the third 'bay" back in the corner. Our room was quiet, even though we were near the Centrum and we did enjoy the dance/singing show! My kids liked the idea of cruising, however, we won't be back to Royal Caribbean any time soon. Read Less
1 Helpful Vote
Sail Date: December 2017
Staff at the Customer Service desk were slow and not very kind. But the Customer Services Director was agressive and indifferent to a report we made concerning a passenger who verbally attacked us for being gay. Nothing serious happened ... Read More
Staff at the Customer Service desk were slow and not very kind. But the Customer Services Director was agressive and indifferent to a report we made concerning a passenger who verbally attacked us for being gay. Nothing serious happened but we were very disappointed by the Customer Services' management ability to deal with an unprovoked and unacceptable agression that made us feel uncomfortable and at risk. Having said that, the food was very good. Drinks and excursions were a bit pricey but OK. The Enchantment is not a new ship but it is well kept and maintained. We appreciated the time spent in the ports of call, except Cococay which is barely an island. Royal Caribbean does seem to have the best docking spots in the ports we visited, and gives plenty of time to explore at leisure. The entertainment on board was not great but OK. The staterooms were very clean and comfortable. Read Less
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.9
Enrichment 3.0 3.6
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.2

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