2,023 Royal Caribbean Enchantment of the Seas Cruise Reviews

Let me first say the entertainment, stateroom attendant and dining room waiters were great! However........ Don’t forget to pack your patience! We planned this trip for our four teenagers during spring break. We decided to not ... Read More
Let me first say the entertainment, stateroom attendant and dining room waiters were great! However........ Don’t forget to pack your patience! We planned this trip for our four teenagers during spring break. We decided to not cancel and move forward despite the coronavirus. Which we probably should had canceled but we decided to give it a shot. Huge disappointment. First disappointed was not being able to upgrade our room despite 900+ canceling. We tried to upgrade all 3 staterooms and were told only one room “maybe” could upgrade and they will contact us. Which they never did! We wanted to stay together with our children and that was not even an option. The rooms were very outdated. Did not have refrigerators as expected. We have a diabetic daughter who requires a fridge for her insulin and it was not in the room as requested. We ended up receiving a car type plug in cooler. Very disappointing. There was no water readily accessible. The closet door was falling off. WiFi was horrible and overpriced. We had to go visit the guest relations desk at least a dozen times. Half the time you are screaming your issue due to the loud music at the centrum. Bad place for the guest relations desk. It was very hard to understand most of the staff but luckily we had a young lady that tried to handle what she could. They allowed charges on our account despite being flagged not too. Guest relations was not worried about customer satisfaction. You could tell they are used to complaints. They did not react. We shared our disappointment but was obvious they did not care. The food was terrible. The only half way descent food was in the main dining but the portions were small and very bland. However, The waiters were very friendly and did a great job accommodating our gluten free daughter. They treated her very good. Her every food needs were met! The buffet was terrible. There were not many options unless you want to pay for it. Alcohol drinks were watered down. 700 dollars for two. And barely any alcohol in the drinks! The only two fun things for the teenagers were both closed the entire trip. The rock wall and the bungee trampoline were closed. There was not even a basketball court. Just a pool for the kids...no slide. Not much at all. I can’t imagine how crowded the pool would had been if the 900 people that cancelled would had showed up. It was packed. Very small pools. Sure wish we would had done our research. This ship is not very kid friendly and is very old with limited food eateries (that are included in price). The entertainment for adults was good. Most staff members were very friendly. We have an Alaskan cruise schedule in July and will be canceling. We only booked this cruise since we had the Alaskan cruise already booked since last year and wanted to stay with one cruise line. We have cruised with Carnival in the past and will travel with them again. Beware…they charged our account the very last day 125.00 for towels which we returned all our towels. They do not give you anything stating how many you borrow and return so you are relying on the attendant to enter the correct information. They did take the charges off but I can only imagine what a mess it would had been to fix this error after the cruise. This was done the last night of the cruise and luckily I noticed early enough to dispute it. Cozumel was very nice and we seemed safe however progreso was very sketchy. I would not recommend getting off the ship there. Read Less
Sail Date March 2020
By the title of the review, you might misunderstand what I was trying to say. This was the first time I went on a cruise and I went with my work team as a part of a thank you gift from our boss. The ship was pretty big, we ended up staying ... Read More
By the title of the review, you might misunderstand what I was trying to say. This was the first time I went on a cruise and I went with my work team as a part of a thank you gift from our boss. The ship was pretty big, we ended up staying on the 8th floor in the middle area I believe. Great access to dining halls and buffet areas too. The first night was fantastic because we got introduced to our dining crew who did a splendid job. They were super funny and helpful. They ended up bringing out stuff for us to try so by the end of the third night, each of us had at least two entrees ordered. The Royal Caribbean App helped us get around on the boat and plan what we wanted to do too. I feel like this sounds like it was written by a robot but I was just so blown away by the customer service and hospitality of this crew. For our shore excursions in Cancun, we ended up doing a last minute snorkeling trip and then headed for Mr. Sanchos afterwards. Everyone on shore were very nice and informative and helpful. Mr Sanchos was a really great deal because we could be there all day and it was unlimited food and drinks for a very cheap price. I think Mr. Sanchos was around $60 and snorkeling was around $30. When sailing, our boat became super rocky because of the choppy waters. That delayed some of the entertainment but they ended up flying out a comedian for us the next night since the dancers couldn't perform. My only problem was when I was at the casino and the dealers kept eyeing me suspiciously, since I don't really look my age. I get they were trying to do their job but they could have been a little nicer about it. Read Less
Sail Date March 2020
Ship overall – it is showing it’s age. Rust on the outside, the banisters in the pool area need refinishing as they are chipped and worn. Carpets did not seem to be stained and had normal wear and tear. The ship was very clean. ... Read More
Ship overall – it is showing it’s age. Rust on the outside, the banisters in the pool area need refinishing as they are chipped and worn. Carpets did not seem to be stained and had normal wear and tear. The ship was very clean. Dining – Unless you selected an Indian or Asian dish, the food was lacking in any kind of spice or flavor, so table salt went a long way. On one night, one of the entrée selections was Tiger Prawns – on the advice of our server, he said the shrimp was the same size as the ones in the shrimp cocktail and recommended the rack of lamb. We had second seating dining. When we ordered beef or lamb, we specified a lesser degree of doneness, because the entrée always came out more done (from sitting under heat lamps?). For example, if I wanted something as medium, I ordered medium rare and the doneness was just where I wanted it. Our waitstaff was wonderful – I would give them 5 stars. In the Windjammer, my husband raved about the hamburgers – always a standard selection. The carving station was a welcome addition as well as the gluten free buffet options. Some selections in both the main dining room and buffet were ‘not what you expected,’ but that’s the fun of expanding horizons. The selection at breakfast was not a diverse as it was on sister ship Vision of the Seas which we had been on a year earlier. On Vision, we could get hollandaise sauce for breakfast and so make our own version of eggs benedict….on Enchantment, that was only available in the main dining room. On-board entertainment – We did not see all the shows. The comedian on night 1 was funny; the musical production on night 2 was one we had previously seen on another ship; the ventriloquist as humorous as well. My husband and son did one of the trivia games, and won a much coveted RCCL highlighter. Bobby, the Cruise Director, seemed pretty ‘one note,’ and lacked sincerity in his ‘niceness.’ Ports of Call – when we got to Costa Maya, there was another ship in our assigned berth, so we were unable to stop. Lots of rumors on what had happened, but nothing from the bridge or cruise director as to why we were unable to stop. But, without our requesting it, RCCL credited the port charges and taxes for that stop. Cozumel – we had been there several times before, and it was the usual. Other – despite constant reminders to wash hands and cover coughs, an elderly lady coughed on me while in a line at the ladies’ restroom, and shared her cold with me. Yuck! Although they did confiscate my heating pad at embarkation, I was able to retrieve it once we had sailed. I had notified RCCL prior to sailing about my need, and they allowed the heating pad because it had auto shut off. However, I had to prove it is auto shut off by traveling with the original packaging and provide the email I had from RCCL stating that I could use it on board. RCCL sent out almost daily notices when the coronavirus first struck, all in text message with a note to read the emails sent to us. About January, I stopped receiving any emails from RCCL, and had to have my husband forward them to me. When I called RCCL about it, I was told that my booking agent must have left that box blank on my paperwork. They said I had to go back through my booking agent to get it fixed. So, I’m still not receiving any emails, even the one they need me to complete as a satisfaction survey. Another missed opportunity, RCCL. Of note: We did find out from the staff, that they are employed directly by RCCL, and not an agency. Apparently if an agency was providing their contract, they take a percentage of their earnings. Just an FYI if that is something important to you. Read Less
Sail Date February 2020
Easy, expedited boarding from Galveston at 12pm. We were guided to 9th deck for relaxation and drinks while embarkation was underway. Waiters were hustling trays of pre-made Mai Tais as soon as we sat down. The drinks were watery and only ... Read More
Easy, expedited boarding from Galveston at 12pm. We were guided to 9th deck for relaxation and drinks while embarkation was underway. Waiters were hustling trays of pre-made Mai Tais as soon as we sat down. The drinks were watery and only a select few drinks could be purchased without an extra sales tax until we left port. Did not purchase drink package. Thought the $900 fee (3 in our room) was outrageous. Everyone in cabin has to purchase or no one can. 20% gratuity is added to every single drink. Ridiculous. Our room steward was friendly and attentive for the whole cruise. Ship is indeed in need of updating. New paint and furnishings would be nice. I didn’t mind the smaller ship tho. Easy to navigate. Our room was comfortable, cool and quiet. The food in MDR was abysmal. Sit-down dinner service for hospital-type food. Very bland. We found the windjammer cafe to be our saving grace. Only 3 restaurants are onboard unless you pay extra for Chops Grille. We did not. The trivia games (usually in the Schooner lounge) were fun as were various singing/dancing events in the various bars and Atrium. The theater shows were enjoyable and the last-night entertainment was hilarious. Elevators were fairly fast. In-room refrigerators should be standard as well as a coffee pot. Guests should be able to access water/ice near your stateroom at their convenience. None of these were in our room. Pool areas were nicely attended. Not much activity for children at all. The pool games were all adult-oriented. Big screen in pool area could have been playing concerts/movies/cartoons...but remained on RC advertising all day. Costa Maya is a little niche carved into the beach, wholly intent on selling you trinkets. There is no beach access.Restaurants are very overpriced and the 20% automatic gratuity comes with everything. 6 hours was too long here. Cozumel stay wasn’t long enough. Found a taxi to take us to Paradise Beach. Lovely area with good food and drinks. 20% gratuity added even though our waiter didn’t quite earn that. The excursions were pricey and took 3 of the 6 hours of your shore time, so it was either beach...or tour Mexico. Can’t do both. Disembarkation was delayed by fog and problems with the gangway. I take it that fog is a common issue so don’t plan limo service for early times!!! On the flip side...there’s no place to store luggage at port if you book a later shuttle/limo. So we traipsed through Galveston with bags in tow for 4 hours. Read Less
Sail Date February 2020
First time with RC, picked cruise because it fit within traveling dates that I needed as well as I was advised RC was better than Carnival which I had previously cruised on. Totally wish I wouldve done better research or sought out honest ... Read More
First time with RC, picked cruise because it fit within traveling dates that I needed as well as I was advised RC was better than Carnival which I had previously cruised on. Totally wish I wouldve done better research or sought out honest reviews prior to booking. The ship is older, least bit of my concerns honestly. The activites or lack there of is what left me wanting more/wishing I wouldve found a different cruise within my desired travel dates. Staff all around are great, room attendants, food/service areas, even during activiies (competitions, bingo,shows) all very courteous and entertaining (if meant to be) However there werent many things on ship to do. Dining- Had issue with our dining (scheduled) table, each night. but it truly didnt bother us as much as it may of someone who is easily irritated by those things. The first night, perfect, 2nd and 3rd night we were table hopping due to seating arrangements being altered or maybe some guests were simply at the wrong table. Unfortunate b/c we did like our waitstaff the first night, we were looking forward to enjoyiing them for the duration of the trip. Outside of Main Dining. wheww youre stuck out.. although there are options at the buffet it becomes repetitive quick. There are no other eateries outside of the Solarium (pizza,salad,cold cuts) that are open around the clock. I did not pay for the special dining options, had I had an on board credit, maybe would of given it a shot. But didnt see the worth in spending for food when the dinner dining was quite nice and had a great menu to choose from. The all adults area (Solarium Pool) was full of kids running around everywhere. Top deck was closed majority of the cruise. I believe this was due to weather, so where I thought I could escape kids, b/c there isnt much to do on the top deck, I couldnt. I would travel with Royal Caribbean again, just wont be on this ship. Hopefully other, newer, ships have more to offer! Read Less
Sail Date February 2020
Embarkation was super easy because of the option to check in with expedited check in. I highly recommend taking advantage of it any time it is offered. I had heard so many things, good and bad, about Enchantment. I went into this ... Read More
Embarkation was super easy because of the option to check in with expedited check in. I highly recommend taking advantage of it any time it is offered. I had heard so many things, good and bad, about Enchantment. I went into this cruise with an open mind and was pleasantly surprised with how much I loved the ship. Yes it is small. Yes it is old. But it has soooo much charm. It is super clean and very nicely decorated. We had an interior cabin and it was just like any other I have stayed in. Nothing wrong with our cabin except for when you are docking. There is a lot of noise from the ropes. But that didn't bother us because we were already awake getting ready to go on our excursions. The location was great. I was worried about being so forward on the ship but it was super quiet in the halls and I loved that. Dining was good. Not as good tasty as the food on Liberty of the Seas but it was all quite good. We went to Chops for Embarkation Day lunch and I would do it again. All of the entertainment on the ship was great. While we didn't do too many of the organized activities, the ones that we did participate in were lively and fun. We loved our Cruise Director Bobby and hope to have him again. Service was great as always on a Royal ship. We loved our room steward. He always greeted us with a smile, asked us how our day was and was able to help with everything we needed. I was a little worried about Progreso but now it is one of my favorite ports. I love Mayan Ruins and it is such an easy way to see the BIG ones. I can't wait to go back. Cozumel was great as always. So much to do there! I can't wait to go on another sailing on EOS out of Galveston if I need another getaway cruise. Read Less
Sail Date January 2020
We chose to cruise with Royal based on a friend asking us to do a couples getaway. My husband had never cruised and I always chose carnival or Norwegian and never was disappointed. We added on the Key package for early boarding and ... Read More
We chose to cruise with Royal based on a friend asking us to do a couples getaway. My husband had never cruised and I always chose carnival or Norwegian and never was disappointed. We added on the Key package for early boarding and disembarkation, and a beverage package. Everything went smoothly on boarding. However, our rooms we requested to be adjoining were not and were two floors apart. Then we noticed how old and dated/broken the fixtures were around the ship. Our drawers and closet doors did not function properly. We lost water on the first port day and ended up being moved since we had no water still the next day. After much back and forth with guest services they had to move us and upgraded our room but at night our room smelled like car exhaust. I spent most of my cruise uncomfortable and irritated. The port at Progresso Mexico should be closed. It’s unsafe to travel without a guide and people are way too pushy asking for money when going into the cities. I’ll never go back there as our guide did not seem to care if we felt safe or not. Most of the crew were excellent and professional. There were a few that should be fired for apathy or being too comfortable to be playful with guests. I participated in the Ladies Pamper Party and the ‘manager’ offered an extra $50 to anyone who could answer a question on skin care to which I was the only one that answered correctly. I NEVER received that discount on my spa services. When I went to talk to her the night before we left, she was not there. Of course. I loathe misleading practices! The main dining hall was the saving grace of the whole ship. The staff was impeccable and worked very hard to give an amazing experience. Other than the dining, the rest was not worth the money. We won’t travel with Royal Caribbean ever again. Nor will I encourage my friends or family to either. Read Less
Sail Date January 2020
This was our 2nd cruise ever and 1st time with Royal Caribbean. The ship is dirty and outdated. The glass around the ship looks like it has never been cleaned and we could hardly see through it. Every time you turn around someone is ... Read More
This was our 2nd cruise ever and 1st time with Royal Caribbean. The ship is dirty and outdated. The glass around the ship looks like it has never been cleaned and we could hardly see through it. Every time you turn around someone is trying to sell you something. Drinks have to be watered down. 16 drinks in one day and no buzz?? Everyone is drinking and I didn’t see one person drunk? How can this be? Also, don’t fall for the diamond international scam like we did. They claim that they would throw out free gifts if you go to the presentation early. They tossed one gift (socks) to one person at showtime and nothing more. Then the whole presentation was about buying diamonds and jewelry from their company when it was first presented as teaching everyone how to shop in the Caribbean. Wouldn’t recommend cruising in January either. Royal Caribbean can’t control the weather but it was so windy the whole way to Mexico that we couldn’t enjoy being outside. We are doing excursions the next 2 days so hopefully that will be fun. Very disappointed and won’t do it again. Read Less
Sail Date January 2020
This is my 3rd cruise and all 3 have been with Royal Caribbean. Unfortunately this one left a bad mark and the way things were handled more or less ruined my vacation for me and left me questioning if I’ll ever cruise with Royal again. ... Read More
This is my 3rd cruise and all 3 have been with Royal Caribbean. Unfortunately this one left a bad mark and the way things were handled more or less ruined my vacation for me and left me questioning if I’ll ever cruise with Royal again. To start things off embarkation was delayed first reportedly because of fog. Royal Caribbean contacted us and let us know there would be another update in 2 hours. The fog was already clearing so during that time we dropped off our luggage at the port and decided to get something to eat close by. After grabbing a meal we walked around the town of Galveston a little bit and the second notification arrived- still no update on when the ship would be able to dock so we could board; another update would come in two more hours. This was odd because the fog had completely lifted. We exhausted everything that we could do with our two year old toddler close to the port pretty quickly but we just kept walking and hoping the next update would bring good news- unfortunately it didn’t. This time the story changed: the coast guard was performing a search and rescue with no further information on when we could board. We returned to port to recover some medication in my luggage. I had brought some with me but not enough for a long delay. Unfortunately our luggage was too packed in and not well organized within the port. Eventually the lack of access would lead to a medical event on board for which I was unable to get help for when the ship returned to Galveston. Luckily it wasn’t life threatening but it basically left me unable to leave the room for two days onboard. After a couple more updates we finally had a timeline but unfortunately once we boarded we sat in the port and ended up leaving 24 hours after our scheduled departure time. This would force us to miss one of our ports. After the ship got rolling we got to our cabin which was okay. Of course small and nothing special but clean and other than losing hot water for about 6 hours during our trip we had no problems and we received truly fantastic service from the gentleman taking care of us. Because we were traveling with a two year old we spent a lot of time dining in the Windjammer which was better than I remembered from my other experiences. Unfortunately this ship does not have a lot of specialty dining options so other than the windjammer and main dining room there wasn’t a whole lot else to try out. Overall I thought the food was pretty good and our service was very good. All of our service staff really made our meals with our toddler easy and stress free. This ship had very limited activities on board compared to both the Freedom and Mariner and is really starting to show its age. I really enjoyed the Main Street type feel on those ships’ Royal Promenade. The main lounging area on the Enchantment was still pretty nice but it seemed like a lot of little things were spread throughout the ship. This ship lacked an ice rink and some of the fun stuff to do on the other ships I’ve been on and those were sorely missed but it did have a splash pad and a decent sized shallow section in the pool that my son thoroughly enjoyed. Overall I felt the stage actors and other entertainers were pretty good on this ship and looked forward to all the shows that were offered. As I mentioned we missed one of our ports but we had a good time in Cozumel even though the water was a little too choppy for swimming. The number of shore excursions offered was pretty small and lacked the Xcarat day experience that I was hoping for. The service throughout impressed me sincerely. The staff was obviously dedicated to making our stay enjoyable and tried dearly to make up for the unfortunate delays and cancellations. Unfortunately Royal Caribbean did little to match their efforts and I was left thinking we wasted a lot of money and precious vacation time on a ship that quite frankly is showing it’s age. Read Less
Sail Date January 2020
This was a 5 day cruise out of Galveston. We had a balcony on the 8th floor. The rooms really need to be updated and renovated. The ship has so much rust in it's exterior that it just looks bad. This is our first time on this ship, ... Read More
This was a 5 day cruise out of Galveston. We had a balcony on the 8th floor. The rooms really need to be updated and renovated. The ship has so much rust in it's exterior that it just looks bad. This is our first time on this ship, we were not impressed at all. I would give this cruise less stars, but the service was wonderful from our room attendant, to the bar waiters, to the service desk. Food: The buffet food was terrible. We tried it a few times, and just couldn't find anything we liked. It has an impressive presentation, but lacking in flavor. We ended up upgrading to The Chops Grille. It was awesome! The waiters were wonderful. My only complaint would be to change up the menu each night. We ate there every night! It was the only specialty restaurant on this ship. It would have been nice to have other options on specialty restaurants like on other ships. The ship also had a cafe in the solarium upstairs by the pool area. I enjoyed the salad bar there, but the sandwiches were awful! How hard is it to make a decent sandwich! There was always a line for the pizza. I couldn't understand why the hours were so limited on the pizza, when there isn't too many eating options. On debarkation day, it would be nice to have more options than the buffet. You can't order room service that morning. I just packed a granola bar and had my husband pick up some coffee at the buffet for me that morning. Departure day: We received a notice in the morning of departure that check in time would be delayed due to fog. It stated not to arrive at the dock until further notice. We live one hour from Galveston, so we were still at home. We were planning to arrive in Galveston to check in at noon. Living by the Gulf of Mexico, we are used to foggy mornings, it usually clears up late morning. We arrived at the dock at one. We tried to drop off our luggage, and the guide said, "the ship has not arrived, you cannot drop off your luggage, there has been a boat accident in the gulf and the coast guard has closed off the port!" We decided to have a long lunch in Galveston, then dinner, waiting for a message that we could board. We were finally able to board at 6:30. The cruise line did a great job of getting over 2000 people off the ship in such a short time. They said our room would not be ready until 8:30, but that all the restaurants would be open. We had an awesome dinner at Chops Grill. Muster drill was at 9:45 p.m. By this time, fog has rolled in again. We knew we wouldn't be leaving tonight. People were still having a good time, even though all the shops and casino were closed. Day two. We are still docked in Galveston. Foggy morning again, but the port is still closed. No ships in or out due to wreckage. We finally get sail to out at 4:15 pm. Fog was starting to roll in again. Sailing away: We spent Day three, sailing to Cozumel. They cancelled our stop in Yucatan, Mexico. I was really looking forward to stopping there. Day four, we stop in Cozumel. Day five, we sail back. Disembarkation: We were supposed to have early check out at 8:00. "Self Assist" is the first group to leave, walk off, carrying your own luggage. The ship announced that there was a delay. Stay in your cabin until we announce that you can leave. We were delayed about two hours. By that time, everyone is mad. Every one in the hallways, stairs, elevators packed. We sat and waited in the main theatre waiting for our group to be called. It was so disorganized! Overview: We had a nice time. I wouldn't recommend a short cruise. This was our 11th cruise. We typically book 7 days. I felt like I was shorted two days due to the fog and port accident. The cruise line was great giving us some credits for the delays. Once again, the service was excellent except for the disembarkation morning. Read Less
Sail Date January 2020
ATTENTION AUTISM PARENTS Royal Caribbean states, “Royal Caribbean offers an autism friendly initiative for families living with autism, Down Syndrome and other developmental disabilities.” This was NOT true for my nine year old ... Read More
ATTENTION AUTISM PARENTS Royal Caribbean states, “Royal Caribbean offers an autism friendly initiative for families living with autism, Down Syndrome and other developmental disabilities.” This was NOT true for my nine year old daughter with Autism! She wished to go to Mexico and we thought we found an accommodating, affordable and fun choice with choosing Royal Caribbean's Enchantment of the Seas. This was the farthest from the truth as it was stressful, disappointing and a waste of every saved penny! This trip started with an 8 HOUR delay to check in. Now my daughter was already overwhelmed and exhausted by all the unknown vague text messages given by Royal Caribbean. Once we were given the ability to be checked in, we were all put in a large waiting room. This room was loud and crowded and we were directed to sit in the first two rows. Once we sat down my daughter then put her shirt over her head, began to rock and cry. At this point I went and talked to the staff explaining our situation as my daughter continues to meltdown. I was told, “Once we start boarding it will go quick, please take your seat.” After thirty minutes go by my husband carries her around trying to calm her in a room which is impossible. At this point my husband goes to a different staff member and explains again we need to wait somewhere quieter. He was told, “there is nothing we can do about it, please just take a seat.” In the end my daughter cried for an hour. Apparently this was the “priority check in, boarding” service they give to families with autism as stated on there website https://www.royalcaribbean.com/experience/accessible-cruising/autism-friendly-ships . Royal Caribbean's website states, “Priority check-in, boarding and departure.” Not only did we not receive either but we were brushed off by the staff in the waiting room and Royal Caribbean when I called and explained what had happened. I was told that they were “port staff” and were sorry. They took NO responsibility for their empty promises to people with additional needs. Finally, we boarded at 9:30pm and then we had to go to our muster stations. At our stations we were lined up extremely close to one another to receive safety instruction. While yelling out room numbers to make sure everyone was there. My poor daughter could not get a break. I understand the need for this drill but it can be done in a better matter or in two sessions verse people being pushed together like cattle. My daughter kept trying to cuddle and hide from the people and noise. Now it's 10:15 pm at night and we go back to our cabin to go to bed. However we can’t as the bunk beds weren't down. If it wasn’t locked in the ceiling, we would have brought down the beds ourselves. We then seeked out a staff member to bring the beds down. We were told, “ your going to have to wait as we are busy.” Again we explained that our daughter NEEDS to go to bed. At 10:45pm we were able to start the bedtime routine. Lastly, the childcare center (Adventure Ocean) isn’t an autistic friendly space. As the staff are friendly they aren’t qualified to understanding children with additional needs. We checked on her fairly frequently as she wanted to be included in the fun activities for her age group. She struggled daily and leaned on her brother for support. Most activities were loud large motor group games. However she brought her book for moments when she needed calming times. Now since I was given a pager I felt reassured she would be okay. Royal Carribean states, “Pagers/phones for parents of children in Adventure Ocean program while signed into our care (subject to availability) Availability: These Autism Friendly products and services are available on all cruises.” That wasn’t the case when my daughter needed to leave. According to my 11 year old son, “she went into the washroom to cry. She went in and out for an hour.” When we arrived to pick them up a staff member tells us she beeped us twice. They checked the pager and there was no missed page. A simple sorry was given as my daughter falls to the ground in tears when the security gate was opened. My husband had to carry her to the room. She was crying and so overwhelmed she shut down and couldn’t speak. I am writing to make all parents aware of how Royal Caribbean treats children with needs, I don’t want your child to go through the same emotional trauma my daughter had too! I have contacted Royal Caribbean with my concerns for my daughter and all future children will additional needs. I was told it was documented and I received the most pathetic empty apology. This was supposed to be an amazing wish come true but Royal Caribbean gave us epic meltdowns and the worst vacation we have ever been on! #RoyalCaribbean #RoyalCaribbeanInternational #Crownandanchor #crown&anchor #Cruise #Autism #Autistic #Specialneeds #Additionalneeds #worstvacation Read Less
Sail Date January 2020
Love the ease of sailing RC out of Galveston, but this was a nightmare. I had to push my husband in his wheelchair AGAIN thru the embarkation process. Once we got on the ship and into the cabin we found our bathroom would flood whenever ... Read More
Love the ease of sailing RC out of Galveston, but this was a nightmare. I had to push my husband in his wheelchair AGAIN thru the embarkation process. Once we got on the ship and into the cabin we found our bathroom would flood whenever the shower/tub would drain. Plumber came twice and guaranteed it was fixed, but that’s not the case. The cabin had the same problem during the previous sailing. We had the option of using the bathroom of another cabin, but not convenient when your husband is in a wheelchair and 86 years old. The food on this trip was FAR BELOW any of the 7 night sailings we’ve been on. NONE OF IT in the dining room was hot in the dining room. No lobster. Chops however was excellent. For $25.00 each. RC’s food was always great, but now if you want that same great experience... you have to pay for it. This ship is def in need of refurbishment. Rust everywhere. Balcony very unsightly. Read Less
Sail Date January 2020
So we chose this cruise because we were traveling with a wide range of cruisers and it was a port drivable from Kansas City. We had ourselves in our 40's on our 8th cruise, my mother-in-law and her sister in their late 60's on ... Read More
So we chose this cruise because we were traveling with a wide range of cruisers and it was a port drivable from Kansas City. We had ourselves in our 40's on our 8th cruise, my mother-in-law and her sister in their late 60's on their first cruise, and my daughter and her friend who are 18 and 19. Being our 8th cruise and being that our most recent two cruises were on the Harmony of the Seas and the Norwegian Getaway, we had lowered our expectations for this trip. We knew it was a baby ship in comparison, older, and had less overall amenities than any other ship we had gone on, including our first cruises with Carnival when our kids were smaller. I was concerned whether this ship would be good for all of us. That concern was certainly warranted! Here is how I feel it went from all perspectives: 1) For us on our 8th cruise, this cruise was a letdown. The entertainment was some of the worst we've experienced on any cruise - particularly the Centrium and and the stage presentations were just kind of bad. The music was all aimed towards the older travelers in our group. Nothing that even really appealed to us. The food was exceptional, as with our experience on the Harmony, we were very satisfied with the food. Our service in the main dining room was also exceptional, but our room steward was probably one of the least attentive and knowledgable that we have ever had. 2) From our mother-in-law and her sister's perspective, they had a great time. They found lots of enjoyment in the music, the different activities, and the casino. Much of this ship was geared straight towards them and it helped that they had no previous experience for comparison. 3) Our in betweeners - not old enough to drink and be a part of that scene, but not young enough to be a part of the teen club. I think they were the most bored and unamused at the entertainment options. They did a lot of Karaoke watching, but said that much of the entertainment was "cringy". There is no nightclub aboard this ship and some of the dance parties were canceled due to weather. The girls ate, slept and wondered around. I think they enjoyed it, but it wasn't a wowwing experience for the 19 year old who had never cruised before. My conclusion on this is this - I would not book this ship again. Just too small, too outdated, and too few options for killing boredom, especially on a rainy sea day. Read Less
Sail Date January 2020
My two adult daughters and I chose this cruise because we wanted a quick, economical get-away, we love to cruise, and the dates worked well with one daughter's college holiday break. We had never before sailed Royal Caribbean, nor ... Read More
My two adult daughters and I chose this cruise because we wanted a quick, economical get-away, we love to cruise, and the dates worked well with one daughter's college holiday break. We had never before sailed Royal Caribbean, nor had we sailed from Galveston before. We weren't looking for one of the new enormous ships, and we didn't even expect to get off the boat at the one stop (been there before). We just wanted this to be a laid-back escape from the cold, and entertaining vacation. Enchantment met the requirements. I'll start with the good things. Galveston was a nice city to visit for a day, and the Lyft ride from Hobby wasn't outrageously priced. We stayed overnight at the Hampton which was very conveniently located across the street from Walmart and a block from the beach and sea wall. I was pleased with the ship's check in, super quick and efficient (though we did most of the check-in online before we got there). I enjoyed the entertainment/activities on board, particularly the parade of flags was something I hadn't seen on any other cruise. They have a lot to do, and sometimes we even found ourselves having to choose between two things. The bars and venues other than the big theater seem rather small for the number of passengers, so go early to things where you want a seat. The crew were friendly and helpful. The cabin was as expected. The one thing that set this ship apart from our previous experiences is the food and service in the dining room. I don't have a single thing I could even note as an exception, the food was wonderful and the service was extraordinary. Now the downside, the things that were, at least in my mind, worth mentioning because they will affect my decision on future cruises. The mattresses in the cabin were ROCK HARD. That includes both the beds and the sofa. I will NEVER sail Royal Caribbean for more than 4 nights again assuming all ships have those same mattresses. I would have been better off sleeping on a deck chair as far as my back was concerned. The buffet ("Windjammer") was complete and total mayhem every time we were there. Think of what it's like trying to find a parking place at the mall at Christmas, that's what it's like trying to get a table there. You orbit the room for 10-15 minutes and finally swoop in on a dirty, but workable table when someone leaves. Staff was pretty good about coming to clean off the dirty dishes, but you always had that battle of finding a table. The food stations were always 2 or more people deep, no one paid any attention to lines because the bulk of the food is in one small circular area. The little food I was able to grab-and-run with was good. But Royal Caribbean needs to either have a 2nd viable alternative for hot food or figure out a way to expand this one. And what kind of cruise line closes the buffet at 9pm? If you had the late seating for dining room evening meal, don't even think about running to the buffet to grab a snack before bedtime. The only way to get a late night snack was the little, understaffed, fast-food sandwich/pizza place (or I suppose you could call room service, we never wanted any additional charges.) Third, if you buy an overpriced drink package (most cruise lines offer that as a perk or discounted add-on, but never saw that on Royal Caribbean), they give you a big insulated cup with a chip in the bottom that you carry everywhere in case you might want a soda. There were only 3 soda machines on the whole ship, two by the buffet and one centrally located on Deck 6. What if I'm out by the pool and want another soda? I find it insane that after I paid $51/day PLUS 18% GRATUITIES (and that was on a 30% off sale) for the deluxe drink package, $22/day plus gratuities for the refreshment package, that I have to keep track of these big cups, rinse them out myself each day, and self serve my own drinks. I paid a gratuity for that? This is the biggest scam of all. And it is 100% TACKY. In full disclosure, I never asked a bartender if I could get a "rum and coke, hold the rum". I did find that the only sign of aggravation by any crew member was when I asked the bar staff for bottled water, so I was hesitant to do it. One thing that I would suggest to Royal Caribbean but not a deal breaker, is that they organize some sort of excursions in Galveston or Houston, that would then take passengers to the airport at the end of the cruise. We've done that in Florida at the end of cruises. Given the distance to the airports from the cruise piers in Galveston and the chaos of all the taxis, ubers, and lyfts, would have been a nice way to end the vacation, a good use of some of the time before our flight out. Read Less
Sail Date January 2020
Our servers, Yan and Sunil went above and beyond to help us with our dietary needs. The Indian food was fabulous! Silvio did an impeccable job with keeping our room clean and comfortable. The entertainment staff and cruise director were ... Read More
Our servers, Yan and Sunil went above and beyond to help us with our dietary needs. The Indian food was fabulous! Silvio did an impeccable job with keeping our room clean and comfortable. The entertainment staff and cruise director were good. The ship is smaller and may not have as many amenities as the larger ships. The gym is small but has all the needed equipment. Gym can get very crowded in the mornings. We did feel the ship's motion many times on all decks, but the weather was a bit stormy. The ship does need some basic makeover like new paint as rust is seen in some places. There were too many sale pitches at some of the activities. Ladies pamper party was a waste of time... Just a way to get guests to buy products and sign up for spa services. If possible, avoid the casino since the smell of cigarettes can be overwhelming for some. Overall, a fantastic experience and highly recommended. Read Less
Sail Date January 2020
I picked Royal Caribbean because it sailed out of Galveston, TX and the family would be on the boat New Years eve. Quite a few families also had the same idea and there were a lot of young people on the boat. The children in our group ... Read More
I picked Royal Caribbean because it sailed out of Galveston, TX and the family would be on the boat New Years eve. Quite a few families also had the same idea and there were a lot of young people on the boat. The children in our group had a great time. We had great service and that was the consensus of our all family members . We dined at the early 5:30 pm seating at a round table for 11 and never did a specialty restaurant. The basic menu food items were very good, and we did not order any extra cost food items. The ship is pretty old, and you could spot some rust here and there, but the common areas were very well maintained and clean. The staterooms were showing some wear but were clean. Liquor is very expensive and the servings are not generous, and the and the drink packages were a good buy for a few of our crowd; it was New Years. Read Less
Sail Date December 2019
This was a family vacation consisting of parents (54 & 53) and daughters (20 & 16). The primary reason for picking this cruise was that it fit a compressed holiday schedule. This was our eighth cruise (4 RCI, 3 Celebrity & 1 ... Read More
This was a family vacation consisting of parents (54 & 53) and daughters (20 & 16). The primary reason for picking this cruise was that it fit a compressed holiday schedule. This was our eighth cruise (4 RCI, 3 Celebrity & 1 Carnival). My wife and I enjoy drinking and prepaid for the Deluxe Drink Package. I also bought the internet Surf & Stream package for 4 devices (cheaper to buy with one log-in for four devices vs. 4 individual packages). We had My Time dining and I pre-registered for our seating time well in advance. I also prepaid tips. We drove to Galveston the day before departure and stayed at the Tremont. I booked this hotel because they had a deal where you could park your car and take a shuttle to the cruise terminal on embarkation morning. The Tremont is a pretty nice hotel with very high ceilings. My wife and I scored an upgrade to a one-bedroom suite while the girls were just around the corner in a standard two-queen double. We ate dinner at Riondo’s Ristorante. This restaurant was a simple walk just around the corner. We had an assortment of appetizers, entrees and desserts and found everything quite tasty. The Tremont is in the Strand district of Galveston and there is a load of dining, drinking and shopping options. The Tremont is close enough to simply walk to either the RCI or Carnival terminals if one so desired. The trick with using the park and cruise option is that you need to get your car from the Tremont to the Hotel Galvez. I did that first thing Monday morning while the rest of my crew slept and took an Uber back to the Tremont rather than wait for the complimentary shuttle to start at 9:00 am. We had breakfast in our room and headed downstairs for check-out and the shuttle to the ship. We had pre-booked the shuttle for 12:30 pm. We were the only people going to Enchantment. There was a Carnival ship with their own shuttle that had a bit more action. At the port, we were met by a porter who took our checked bags and headed to the terminal. Embarkation: This was the smoothest thing ever. I had used the app and website to fill and print everything out. We entered the terminal around 12:45 and were onboard by 1:00. Not a line for anything. I packed two bottles of wine in my carry-on and had no issues. Upon boarding, we caught an elevator (no line) to deck 9 (pool and Windjammer deck). We were not particularly hungry after the breakfast and had barely set-up right next to the pool before they announced our cabins were ready. Rooming: I had booked 7170 for the parents and had 7165 right across the hall for the daughters. We were immediately met by our cabin steward, Bertino, and collected our Seapass cards. 7165 is an inside cabin is fairly compact. 7170 is an aft-facing Junior Suite. The room is slightly wider than a regular room and balcony is much deeper. We had two loungers a small table and two regular chairs with another table. We did have some soot on the balcony most days, but the Bertino cleaned it 2X per day so it was not really an issue. In fact, it was quite the joy to sit back and watch the wake. We did not hear any noise from Deck 6 and felt minimal rocking during our time on board. The bathroom had a tub in it. There was plenty of storage for two. Bertino kept the cabins spotless. Nothing like having beds made twice per day. Dining: Chops: Chops is the only specialty restaurant on this ship. We ate dinner the first night with a promotion Day 1 discount. My wife and kids love this venue far more than I do. It was full and we were seated at a table that had a full-on pole which separated me from my wife. It was really an odd arrangement. We joked about it, but it was “off”. We had the various apps including the seafood tower, steaks, desserts and a steady stream of wine for the adults. We had a good time (despite the pole) with attentive service and so it was worth it, but I would not call this fine dining. Windjammer: My family never made it to Windjammer for breakfast. I am an early riser, so I had breakfast Days 2 & 4. I had no wait and found the usual assortment of buffet items plus eggs to order. I might say the food was better than I remember. I think just being able to get through the line so quickly and get seated while your food was still warm had much to do with it. We met for lunch on Days 2 & 4 and were able to find something for everyone. Never an issue finding a table or dealing with crowds for lunch. Solarium: This is kind of a hidden gem. They have a made to order salad station and served some Roast Beef sandwiches made to order as well. They had an assortment of four pizzas and other sandwich choices. Never really had a wait and it did stay open late into the evening for a quick bite. Room Service: Day3 was our Cozumel Port Day and Christmas Day. We had Christmas Breakfast on our patio. I placed the card out the night before and the food came right on time with a warning phone call. It was all just fine, and I cannot tell you how much we enjoyed all sitting out on the balcony. My Fair Lady Dining Room: We ate here Days 2-4. We had Robert and Kadek and a strong assist from Ajay. The serving crew rocked! They were prompt and attentive and spent time talking to us and playing games. They had a special Holiday Feast on Christmas Eve with a few special menu items. The special menu did not have lobster, but one can order steak and/or lobster any night from Chops for an extra charge. My girls did this on Day 4 and enjoyed it. Day 3 – Cozumel - Christmas Day: As I mentioned, we had a leisurely breakfast on our balcony and let the first wave of passengers disembark. We walked through the shopping zone and had maybe a 5-minute wait for a taxi. We took a $15 cab ride to Paradise Beach. The was out third visit to this venue and it did not disappoint. I went with the pay as you go option and that really worked out well. It was $3 each to get in and I believe $15 each for the girls to get a band for the inflatable toys in the water. We were asked to spend $10/per person the rest of our stay. The all-inclusive option ran something like $64/person and did not include the water sports. We were seated to a set of four loungers in the shade equidistant between beach and pool. Our waiter, Saul, met us promptly and got the first round of drinks and apps ordered. We were not crowded at all and thoroughly enjoyed the food and drinks. There was a bit of seaweed floating around. They tried to clean one section of the beach and water, so it was not too bad. We spent 4 hours or so and easily met the spending requirement for the pay as you go option and likely saved ½ over what the all-inclusive option was charging. Another $15 cab ride back to the port. Some simple shopping and back on the ship by 3:30. Drink Package: I pre-purchased the deluxe drink package. I do it partly to budget and because my wife & I tend to drink a fair bit. I would say we were a bit tamer this year, but I would not hesitate to do it again. I found the staff in all bars and in Chops and My Fair Lady to be prompt. We were able to find enjoyable wines and liquors within the $15 price point and we did buy a bottle of wine to enjoy in the room one evening and received a discount. We drank a ton of bottled water and had specialty coffees once or twice per day. I had a drink in every bar and never waited in line or felt like they did not want to take my order. Teen Club: Daughter came away a little underwhelmed. Maybe she is just older (16) or the mix of kids on the ship was different, but she never really found a rhythm with the program. Internet: As mentioned earlier, I purchased the Surf & Stream package for 4 devices. By and large it was fine. We did not really stream all that much and we had a couple of issues getting reception on our balcony at the very back. Random Note: Cozumel is one hour ahead of ship time and all our phones reset automatically. It took us a bit to figure that little nugget out but no big deal. The App: The ship is supported by the RCI App and this was quite handy. It showed the Cruise Compass and the daily food menus. It made check-in a breeze. Overall Ship Thoughts: I want to stress we had a wonderful time on this ship. The crew was awesome, and the passengers never intruded upon our enjoyment. However, the ship is tired. This has been documented before and I knew this ahead of time. There is an abundance of rust, a fair amount of faded and lumpy furniture (in the stateroom and public areas) and some places where you noticed something not working. The ship was kept very clean, but it is dated. The value in a site like this is to alert people to these issues. I did hear people complaining about things like lack of slides or how small it was and I felt they really could have researched it. That being said, I did feel RCI was doing their brand a real disservice by having a ship out there with so many glaring cosmetic defects. Random Note: based upon some reviews of overly hard/firm mattresses, I purchased four cheap bed toppers from Amazon. We left these in the boxes and let our room steward have them because we found the beds just fine. The Centrum was very nicely decorated with a tree and lots of garland and such. It was the real hub of activity throughout the cruise. They had a full schedule of things, but the weather may have dampened some of the outdoor activities. It was a very good cruise for a more sedate experience. They had the belly flop contest, Quest and other RCI mainstay events, but perhaps the holiday crowd made these types of things seem less crazy and a bit more formalistic. The 70’s party on Day 1 was a blast. Dancing under the stars was rained out. They had movies outside on the big-screen. Things did seem to shut down early. Important Note: The crew seemed quite close and largely happy. I spoke to one bartender who said that the smaller ship equals a smaller and much closer crew. It really did seem to be true. We have always felt our crew experiences were positive, but this one did seem a bit happier. There was a crew Christmas party is full force when we got back to our cabin on Day 3. We sat out on our balcony, shared some wine and listened to their party. We joked about trying to sneak downstairs and join. I am not sure we sailed full. We never saw chair hogs on the pool decks or had any issues finding seats in the Windjammer. I loved the closeness to the ocean. One could stroll outside on deck 5 and there were many places elsewhere to sit or stroll inside or outside and see the ocean. I sometimes feel that it is easy to lose the connection to the ocean when I think back to our two Voyager class cruises. Smoking: Personal preference: hate the smoking in the casino. No value judgements. It just does not work for us. There were times when the smoke was quite noticeable in Boleros (located right outside the casino on Deck 5). People would step just inside the casino boundary and light up. I don’t blame them. It is allowed, but it just lessens the experience for us. Disembarkation: This was about as easy as it gets. We were called right on time, walked off the ship with no line and grabbed our luggage right away. We cleared customs in 5 minutes. I gave up on waiting for the hotel shuttle after 45 minutes and seeing a line of waiting guests and grabbed a $10 cab to the hotel. We got our car and were on our way off the island by 10:00am. Parting Thoughts: As we were driving off, we asked ourselves a few questions. 1) Did we have fun? Absolutely. 2) Would we do it again? Sure. Galveston is an especially attractive departure point. 3) How did it compare to other trips? Right up there with our other RCI cruises. Clearly better than Carnival, but not quite as all-around enjoyable as any of our Celebrity experiences. 4) Ship comparisons. The lack of water slides and things was no big deal. The ship was easy to navigate, and we really liked having views of the ocean. As mentioned earlier, we never felt crowded and could find seats in any of the venues. We feel that the Solstice class ships are a big step above anything we have been on, but even the Summit was a bit better with the various venues (aft bars, Martini bar, etc.). I thought MDR was just fine and do not think they give away much to Celebrity on this. One big plus for Celebrity is the smoking policy. We have found the prices to be very comparable if you shop carefully and factor in the various perks. 5) What did we like best? Having family together, all staff but especially MDR staff, aft balcony, Centrum and generally being on a cruise. 6) Least? Smoking in casino and age of ship. 7) How was a four-day cruise? For this trip, five would have been perfect. Sometimes we have come home from a 7-day cruise worn out after factoring in pre/post travel. 8) Best line: From the Love & Marriage Game Show – Newlyweds. Host to groom: What is your favorite condiment (she said ketchup)? Groom: Trojans Read Less
Sail Date December 2019
This was me and my husband first cruise and we loved it. The staff had the best customer service we had ever received our Stateroom attendant Jonathan was top notch he attended to every need we had. The food was delicious every time we ... Read More
This was me and my husband first cruise and we loved it. The staff had the best customer service we had ever received our Stateroom attendant Jonathan was top notch he attended to every need we had. The food was delicious every time we ate and the food never ran low or out. The activities on the Ship are amazing. Can't wait to go on our next cruise! We also was please that we were able to work out everyday. We loved Cozumel it was breath taking. Costa Maya was okay. We really enjoyed the Comedy shows and the Captains dinner. We are planning on bringing our 7 year old grandson one day just for the experience. The fruit was delicious each time we had it. All the wait staff was clean and friendly. The Casino staff was great as well. We also enjoyed the shops all the young lady's were very polite and friendly. Read Less
Sail Date December 2019
We used an internet online service, and found just an amazingly low price -- "an offer we couldn't refuse." Of course there were a few downfalls. The ship was older (The Enchantment is over 20 years old); our stateroom was ... Read More
We used an internet online service, and found just an amazingly low price -- "an offer we couldn't refuse." Of course there were a few downfalls. The ship was older (The Enchantment is over 20 years old); our stateroom was a small interior room; and the cruise was only four nights. But, we still had a great time. Their staff and crew were fantastic. Every member of the Enchantment team that we came across was extremely friendly -- always had a big smile and a cheerful "Hello." There were tons of activities and always something to do, even on sea days. There wasn't a water slide -- but there was a rock wall. (I think there was also supposed to be a bungee trampoline, but I never saw that.) There was a passenger capacity of around 2,300 which I still consider a lot of people (for a smaller ship); yet (other than a few special events such as their "Parade of Flags") it was never crowded. We boarded at about 11:30am, and headed straight to the Solarium and the Park Cafe. Up until about 1:30 or so -- the area was virtually empty; no lines for the cafe, only about 20 other people in the Solarium, and I had one of the two jacuzzis to myself. (NOTE: Another night, when we went up there at 1:30AM, again I had my own personal jacuzzi. And their Park Cafe serves light meals, snacks, and desserts til 3AM.) So I was very impressed with the amount of privacy we could find onboard. The biggest plus -- The food was excellent. It was only the third cruise we've been on; but RCI seemed to have better food than the Celebrity and the Carnival ships we were on. And one of our table-mates at dinner said the food was better than what she had on Princess. The only complaints I could have about the ship would be that there weren't a lot of outside areas. The only places I could seem to find outside access to the front and back of the ship were on the jogging trail on deck 10. I'm not sure, but, I don't think they even have any balcony rooms on the front and back. (There were only about 7 levels with staterooms.) But -- we did have a nice night on day 3 when we took a stroll around the jogging trail at 1 in the morning. It was very peaceful and we had a beautiful view of the stars and a full moon. A few more comments: The entertainment was average. The opening show featured a comedian Don Grey. He was good, but I think he was toned down to account for the fact that it was more family oriented. We missed his adults only show, as that was at 11:30PM on embarkation day, when most "old people" like us were sleeping. The other comedian Paul Morrissey was also average. His show, in my opinion, could've been longer. It seemed like he was only on stage for about 15 or 20 minutes. And, the musical reviews also were average. We only made the shows on the first two nights. But, next year when we do the Liberty, I'm sure we'll have much better entertainment (with their Broadway-style productions). We really did enjoy the piano music in the Schooner Bar, and the Roots Vibration (the reggae band) who provided entertainment by the pool and in the Centrum throughout the four days. With all due respect to our Cruise Director Bobby (who hails from The Great State of Texas -- a big plus for a Galveston-based cruise ship) -- I thought the Activities Director Saini did a little bit better job. He was just such a great personality and very funny. DO NOT --- DEFINITELY DO NOT miss the Love and Marriage Show, the Sexiest Man or the Belly Flop Contests, or especially the Crazy Quest game. Finally embarkation and disembarkation went smoothly and painlessly, and weren't too time-consuming. And in our one port (Cozumel), we went on our own to a hotel beach club -- El Cid Cieba -- and really enjoyed it. It was about a five minute walk from the International Pier; it was only $22.00 each which included a $13.00 credit (each) for food and drinks; it was good snorkeling (although as is the case with most beaches in Cozumel, access to the water was a little rough); the food and drinks were very good; and the wife even got to have a "fish pedicure," which was a pretty unique experience. We did have a little rain, but that stopped. And, we had to walk "THE GAUNTLET" of all the vendors in and around the port area when leaving and returning to the ship. (Funny note: we traveled 1800 miles to Mexico and the one souvenir we bought was a Green Bay Packer backpack. I just thought it was funny that so many souvenirs they sold were NFL, MLB, and NCAA related products. Welcome to Cozumel, USA) In summary, I would definitely sail on the Enchantment again and would recommend it. Obviously there are many more ships that are bigger and nicer -- when we were in port in Cozumel, we were docked next to the Symphony; and I really did want to get back on that one instead of on ours. But, value for price -- our Enchantment was a fantastic deal. Read Less
Sail Date December 2019
We booked this cruise because I had RC Visa points I needed to use, so we got a 4-day cruise for two and had to pay only taxes and port fees. I bought our beverage packages during the Black Friday sale and felt they were a good value for ... Read More
We booked this cruise because I had RC Visa points I needed to use, so we got a 4-day cruise for two and had to pay only taxes and port fees. I bought our beverage packages during the Black Friday sale and felt they were a good value for the lowered price. Our main goal was to travel to Cozumel for a private fishing excursion (we used Fishing With Pedro, HIGHLY recommend). We drove to south Houston the day before departure, stayed at a Drury Inn which supplied free dinner and drinks. The next morning we drove to Galveston and parked at Falstaff Parking, for which I had pre-paid. Embarkation at 11:30 was very easy. We went to the Windjammer buffet for lunch but it was excessively crowded and very difficult to find seating anywhere on the deck. Our room was ready just after 1pm. We had heard the beds were firm so we were glad we took along a 3" memory foam bed topper. The 2 at-sea days were spent relaxing and reading. Our room steward was excellent. We had MyTime dining scheduled for 6pm every night; our waiters were outstanding and we enjoyed having a table to ourselves. Dinner options were great; I highly recommend the salmon and my partner loved the pork cuts. We ate one breakfast in Windjammer but found the food very sub-par and the facilities not very clean, so we ate breakfasts in the MDR after that, although the offerings weren't very different than what you can get in Windjammer. We very much liked the coffee bar and the small cafe in the Solarium. I was disappointed at the small size of the gym and gave up trying to find an open treadmill. Unfortunately, the outside running track was also closed the first day due to high winds. The Solarium pool wasn't filled until the 2nd day, so the water was VERY cold and hardly anyone used the pool. The hot tubs were great. We found the ship to be beautifully appointed but were dismayed at how filthy all the ship windows were. It was difficult to enjoy the view through any windows. The interior of the ship appeared to be clean although the carpet was a bit worn in places. We loved the retro vibe of the theater. Disembarkation was later than we expected it to be (9:45) but easy and it was nice to relax in the theater while waiting to leave the ship. I used the RC app to keep track of charges so we had no surprises at the last minute. I would do this cruise again simply to get to Cozumel for fishing, and if the price was rock bottom. I wouldn't spend a lot to cruise on this ship. Read Less
Sail Date December 2019
Was with famliy for a birthday. Was hoping for a relaxing time with fmily and make new friends. Ship was okay... looked nothing like the Carnival Dream that was sailing next to use. Cabin felt small... Dining was above average... shows ... Read More
Was with famliy for a birthday. Was hoping for a relaxing time with fmily and make new friends. Ship was okay... looked nothing like the Carnival Dream that was sailing next to use. Cabin felt small... Dining was above average... shows were average... service was pitiful any question I asked was like pulling teeth from these people... love cozumel ( Sanchos is a must) .. costa maya got me sick... very skipable. Met some great people on this cruise, however not the crowd I was hoping for, I was hoping for a party vibe or younger livley crowd... the on board club had it moment but never past mid night :(, come to find out its not even a dj... its a pre made mix playing the whole time. I would not recommend this cruise to others. Its okay for families and to relax but for a vacation its lack-luster. Read Less
Sail Date December 2019
We chose this cruise/ship because we can drive to Galveston & the price was right. We've cruised with Royal Caribbean (RCI) many times before, including this ship. This was not a highlight for us. The ship badly needs ... Read More
We chose this cruise/ship because we can drive to Galveston & the price was right. We've cruised with Royal Caribbean (RCI) many times before, including this ship. This was not a highlight for us. The ship badly needs refurbishing, but I found it odd that little things, easy things were not addressed. Flaking paint on public doors, dirty, tarnished, and rusty exposed surfaces inside the ship that could have been cleaned as normal maintenance. A number of public restrooms, including the ones outside the main dining room were always wet and messy. The stateroom was clean and pleasant. The steward forgot our first request for additional towels, and the purser's desk also forgot after being asked. The steward promised to be available anytime, giving us his card... called him 2x and both times he was off-duty even though it wasn't at any odd hour. Otherwise he was good. We always ate in the main dining room: My Fair Lady, rather than mill about in the Windjammer. Breakfast and lunch service was cool at best. The waiters always looked like they'd rather be anywhere else, and when I asked them to make me a milkshake with my nutrition supplement, they were put-out at first, but after that meal, did it with a smile, but never prepared it as I asked (nothing special). Dinner service was better, but I don't recall ever having waiters with so little personality. I'm used to cheerful banter and interchange - nope! The food was ok, but with every cruise, it seems to more approach cafeteria style on fancy dinnerware. The shrimp cocktail was room temperature, the creme brulee was cool. Should have been the other way around. Cherries jubilee was straight out of a can with a side of barely ice cream. One night's fish was so dry I couldn't swallow it. For breakfast, I always ordered eggs over medium. First day it came over hard; second time it had runny whites. When I mentioned it to the waiter, he replied "maybe tomorrow they'll get it right". Really? Pasta was always under-cooked and not drained well; e.g., quite hard and starchy. Silverware: Yup, they know how to lay it out, but not what it's used for. They kept clearing pieces that were needed for the next course. And speaking of clearing, on several occasions, they tried to clear the meal when we were nowhere near done. Rush, rush, rush. And yet, with this slow decline in food and service, RCI has raised their "service charge" again. To pay all those people behind the scenes that they underpay. Still, any cruise is a vacation and better than a good day at work. The funny thing was on the last 2 days, there were constant "aren't we wonderful", and don't forget to give us a big positive in the survey. The high/low light of the trip was when my wife tripped over a damaged, raised plate on the floor leading into the Orpheum Theatre and fell forward on her face. Security investigated and took pictures, and we went to the clinic. X-rays disclosed no broken bones, but she got a purple swollen lip and will be seeing an endodontist to check for root damage. Ship's response: They credited our account for $200. which took care of a few drinks and the "service charge" that I was going to cancel anyway at that point. In other words - a few drinks. No apologies. I still prefer RCI to NCL and definitely to Carnival, but it's all heading downhill. I guess it's an attempt to keep prices down by reducing food and service costs. Read Less
Sail Date December 2019
When we first arrived at check in for departure... everything was okay. We went to eat in the buffet dinning...the food was just okay and the cups were not clean.. cleaned them ourselves. We made it to our stateroom they were a bit dated ... Read More
When we first arrived at check in for departure... everything was okay. We went to eat in the buffet dinning...the food was just okay and the cups were not clean.. cleaned them ourselves. We made it to our stateroom they were a bit dated (itchy). The bathroom looked as if it was not cleaned properly...cleaned that ourselves...thank goodness we had our own cleaning supplies. My Fairlady Dining service was AMAZING! The waiter and his attendant were so attentive and sweet and kind...it's like they knew our every need without us speaking a word. Other staff on the ship treated my family and I like we were not even there. They made sure they took care of others before us. We had to flag them down for assistance and they simply approached others... almost like they were avoiding us. I know not once...not twice but more than a few times we were in line for something and they literally looked over us and proceeded to help the people behind us..like we were invisible. My mother and I went for the $2 alcoholic beverage and I sat there for at least 15 minutes before someone came to help me and I had to flag him down. Initially they told us we couldn't get it from that section but shortly after he told us that... he seated two ladies and took there orders and YES IT WAS THE SAME $2 beverages. Once I flagged him down he rolled his eyes and took his time over to our seating area. I wanted to say something but I kept my cool. Our room attendant was not any better until he wanted a tip. I asked for some ice....never seen it. When I ordered the ice he told me he'll bring it right away...about thirty minutes later there was a couple in the hallway and he simply asked them do you need more ice in your cup... STOPPED WHAT HE WAS DOING AND WENT TO GET THEM ICE! Okay, so when we ported at Cozumel we were one of the first ones in our stateroom area to leave our room...tell me why we get back 3 hours later our room is the only one not cleaned??????? And never got cleaned...he said he was leaving to go eat and have a good time... baffled is not even the word. Skip to the last night we went to get our pictures...when we get down to the floor to the photo shop we had to go through the jewelry store to get to the photos..WE WERE BEING WATCHED AND FOLLOWED...once we made it to the photos half of them were missing and they had the nerve to say "are you sure you took pictures". My brother lost it... at this point we were all fed up. I'm usually not the one for confrontation but at this point all that was out the window. Needless to say we never got the photos that we wanted and the only good parts if this trip was when we ported at our island destination and got OFF the ship.. oh and My Fairlady dinning. I will never take this ship again...I almost want to say this cruise line but they may not all be the same. We paid our money just like everyone else and we expect to be treated well just like everyone else. I can say our first cruise as a family was not a nice one. And we were a bit sad and disappointed. Read Less
Sail Date December 2019
We were part of a group of dancers that got together for a country western dance cruise. We had a balcony room with a balcony that was covered in rust. When we stood outside for the mandatory safety drill, everything on the deck seemed ... Read More
We were part of a group of dancers that got together for a country western dance cruise. We had a balcony room with a balcony that was covered in rust. When we stood outside for the mandatory safety drill, everything on the deck seemed to be covered in deep rust. Also crew started working at 7:30 AM with saws, hammers and grinders, etc. right below our room, waking us up! We were on VACATION. We wanted to sleep in on the sea day. Who in their right mind would schedule something like that so early! When you went to the theater, the spotlights kept roaming the audience, blinding us. I don't know who thought it was a good idea to blind the audience but WE DON'T like it!! If the lights were overhead and shining down on us, it wouldn't be so bad. But they are from the stage and shining directly in our eyes. Every activity from the ship was so loud, you could barely understand what was being said. The music being played late into the night in the Centrum kept us awake 3 floors and half the ship length distance. On the other hand, when our private group's country western band played, and if you stood 10 feet outside the door with the door open, you couldn't hear it any more. We had steel guitars, lead guitars, base guitars, drums, vocals, and yet we could hear it fine while we were dancing, we could talk to each other while we were dancing, and we did not disrupt anybody else's anything. Don't understand why the cruise ship thinks they have to bust everybody's eardrum for every activity they do. I told the lady that was doing the bingo one evening that her volume was so high I could not understand what she was saying. She said thank you very much, and the next day it was just as loud if not louder. We couldn't enjoy sunning ourselves by the pool because the music was so loud it was uncomfortable. We dance! We love music! Extremely loud music isn't music, it's noise. The cruise was blinding, deafening, an eyesore, and not very enchanting. That being said, the crew and staff were as good as it gets except for limiting the noise. Read Less
Sail Date November 2019
My favorite part was My Fair Lady on the 4th floor! I love the server's that we had. The entertainment was great! Loved the comedian Steve White! He is hilarious! The ocean view room was so comfortable! This was my first ... Read More
My favorite part was My Fair Lady on the 4th floor! I love the server's that we had. The entertainment was great! Loved the comedian Steve White! He is hilarious! The ocean view room was so comfortable! This was my first time on a cruise! I would love to go back on Enchantment of the seas! It was so beautiful! I really loved going to Cozamel! I went to a Mexican restaurant that had wrestling match with two guys!! It was fun! The water is so beautiful blue! I was happy to be part of the celebration of the Royal Caribbean cruise lines! 50 years is quite an accomplishment! The cake was beautiful in the Windjammer Buffet and the little cakes in My Fair Lady! My favorite server was Tiger! Thank you Tiger for being so kind! I know you are new at being on a ship! You can do it! Read Less
Sail Date November 2019
Enchantment of the Seas Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.5 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.2
Fitness & Recreation 4.0 N/A
Family 4.0 3.8
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 4.0 4.4
Value for Money 4.0 N/A

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