2 Helpful Votes
Sail Date: October 2018
Pretty bad experience on this cruise.... Firstly the ship is pretty small, and a little dated. Ok where do i start, we were not treated well at all by our stateroom person, he was not ever polite, never greeted us period, and only said ... Read More
Pretty bad experience on this cruise.... Firstly the ship is pretty small, and a little dated. Ok where do i start, we were not treated well at all by our stateroom person, he was not ever polite, never greeted us period, and only said good morning to us last morning as we were leaving after i had conversation with him prior day about his lack of manners. The internet which is called "voom" is no such thing, we paid $15.99 a day for 4 days for what was sporadic internet with no ability to post any pictures or messages that took hours to upload, and my whatsapp which is only way to keep in touch with family would take an hour at a time to post message, when i complained their only solution was i should upgrade to $19.99 a day for better internet, huh? Its $4.00 a day on carnival and you cant provide quality for $15.99? I hate being nicke and dimed! So second morning we went for breakfast in dining room, we had shared table with 3 other couples, waiter recommended omelette with everything so we all agreed although some ordered preparedness different as well as varied sides, the waiter came back with 5 plates, not mine, and placed every plate with wrong person, then asked me what i ordered... Smh... Brought mine 5 minutes later, and after two bites i noticed long hair underneath my omelette and got nauseous immediately! I complained and got up right away to leave, manager was also upset and asked us to return that night for complimentary champagne, which we did but didnt return to eat there again, ate on deck 9 rest of cruise. Ok biggest disappointment was we booked cruise for rccl's private island cococay, that was the draw, we hurried off second day to get to island, we took the shuttle, and proceeded to beach, looking forward to long day of beach and bbq on beach, music, fun, etc, but after only 30 minutes we were forced out of water and told to leave island forced to leave like prisoners, that captain deemed water to rocky, i believe there were only 3 shuttles that made it on actually before having to leave, this same thing happened to us in january 2017 on majesty of the seas but we were not even allowed off on that trip, so we were pretty bummed, the captain thought it was good idea to head to nassau immediately, which was supposed to be 3rd day itinerary, we arrived at night in nassau, we did not get off as it was nighttime in nassau and its already pretty seedy during daytime, being hassled to braid hair or buy drugs. The entire trip was rocky, my wife got seasick on two of 4 days, i called rccl the day after i arrived back and complained, they said they would do investigation and get back to me in 3-5 days, its 8 days later and havent heard a word from them, prior to this cruise i had that royal would be my from now on preferred cruise line, we've done 12 cruises in last 3 years, on troyal, carnival, and norwegian, had great cruise oct 2017 on royal, but this one was horrible, not traveling on enchantment of the seas again, and think i'll give another spin on carnival next cruise! Read Less
2 Helpful Votes
Sail Date: October 2018
I chose the cruise because I needed the points to advance to diamond. Overall the crew was very friendly and most helpful, especially my room stewardess, Carole. I did notice that the furniture in my cabin and in the public spaces ... Read More
I chose the cruise because I needed the points to advance to diamond. Overall the crew was very friendly and most helpful, especially my room stewardess, Carole. I did notice that the furniture in my cabin and in the public spaces looked worn, tired. I really think a refurbishment is in order. Our stay at Coco Cay was cut short (correctly) due to heavy ground swells that would have made tendering dangerous. The Captain made the right choice. we went right to Nassau and had an overnight. I highly recommend the All Access Tour. Well worth the cost. Areas included the engine control room and the bridge. A bit of walking and some stairs to climb but overall worth it. Pictures were allowed but not video and security was with us for the engine/bridge areas. The biggest negative (and it is the same with all cruise ships) is the cost of WiFi. To me it is a rip off. I suggest you contact your carrier (ATT, Verizon, etc.) to see what packages they might have to offer. Read Less
2 Helpful Votes
Sail Date: September 2018
I don't know if it's the same on all the smaller ships of Royal Caribbean, but the quality of everything is definitely not the same as on their larger ships. Food: the food was not that great at all, it seemed like everything that was ... Read More
I don't know if it's the same on all the smaller ships of Royal Caribbean, but the quality of everything is definitely not the same as on their larger ships. Food: the food was not that great at all, it seemed like everything that was served in the main dinning room (My Fair Lady) was overcooked and lacked in flavor (with the exception of the steak on the last night of the cruise). Even the food in the Chopped Grille was nothing to boast about. Entertainment: The entertainment in the Centorium was okay. The entertainment in the Orpheum was not so great with the exception of the of the entertainer that was there on Wednesday night. Excursions: the beach excursions were great, quite frankly they were the only saving grace of this whole trip! Airport Transfer: We had to buy our airport transfer the day we got to Orlando. Spent 15 minutes just trying to find the Royal Caribbean kiosk so we could purchase the tickets. Embarkation was smooth after that. Disembarkation was a disaster. When we bought our ticket for the return airport transport, we were told that we would be off the ship by 830 and at the airport by 10 am. Needless to say that didn't happen. We had a number 2 tag which meant our group would be called to disembark at 830 am, they didn't call our group until 9 a.m. By the time we got off of the ship and through customs it was 930. We ended up having to spend another $150 to change our flight because there was no way we would make it on time. So instead of getting back home early (3 pm) we spent most of the day at the airport and didn't get home until 9 pm. We definitely will not be sailing on this ship again. Read Less
Sail Date: September 2018
We love to sail Royal Caribbean and this fit into our plans. We had just came off of a Carnival ship the day before we boarded Enchantment OTS. We could not help but to compare the two ships. We loved Enchantment. It is easy to get ... Read More
We love to sail Royal Caribbean and this fit into our plans. We had just came off of a Carnival ship the day before we boarded Enchantment OTS. We could not help but to compare the two ships. We loved Enchantment. It is easy to get around the ship. Show ( we only saw one) was good. Food was excellent in Chops Grill. Food was ok to excellent in the dining room. We preferred breakfast in the Windjammer due to the many choices. Our cabin was 7127, an inside. Nice and cozy. Even though we were midship, we could not hear the music from the centrum in our room. We went to Coco Cay ( Private island of RC) and Nassau. Coco Cay was nice, albeit we were soaked in a rain storm. The snorkeling was good farther out by the life guards. Hubby saw and swam with a sea turtle. Lunch was tasty on the island. Tenders were fast and steady at getting us off and on the ship. Nassau ..we just walked around shopped. We were the only ship in port. We had never seen where there was only one ship in port. Debarkment ( self assist) was a little hairy as the ship could only open one gangway instead of the normal two. The tide in Port Canaveral was high and did not allow the second gangway to be open. We had to snake outside the theater to then come in the theater to walk deck 5 all the way to midship, go down a flight of stairs and then off the ship. It was hot, muggy and a organized mess. If you could not do a set of the stairs then there were 2 elevators to use. Read Less
Sail Date: September 2018
Vacation post 3weeks in America finishing with back to back cruises. Maybe we should of realised that an itinerary which only went to Coco Cay and Nassau x2 in one week was not the best. The ship itself is very tired and well past ... Read More
Vacation post 3weeks in America finishing with back to back cruises. Maybe we should of realised that an itinerary which only went to Coco Cay and Nassau x2 in one week was not the best. The ship itself is very tired and well past it’s best with the gym equipment needing maintenance to the Spotlight lounge being closed ( short staffed?). A karaoke night in a bar which was the through way from the casino to centrum being packed nowhere to sit with people trying to walk through, when the very large Spotlight lounge was closed, supposingly for a private function ( every night?). Entertainment was mediocre with the singers and dancers looking like they were wearing hand -me -downs and the 70’s night YMCA !!!! It’s the first time I’ve had a cabin on any ship where there was not a fridge and an interior were you had to climb over the bed to get in! The boys & girls of the catering service in the Windjammer and MDR + the housekeeping were as marvellous as ever and made the vacation special but come on Royal Caribbean this ship is not up to standard, you cannot keep building the likes of Harmony etc and expect people to put up with this tub. Read Less
1 Helpful Vote
Sail Date: September 2018
My wife and I chose this cruise for my 50th birthday. This was my ninth cruise and her 11th - all in six years. We've cruised Celebrity, Royal, Carnival and Norwegian and loved them all. The best vacation we have ever taken was on the ... Read More
My wife and I chose this cruise for my 50th birthday. This was my ninth cruise and her 11th - all in six years. We've cruised Celebrity, Royal, Carnival and Norwegian and loved them all. The best vacation we have ever taken was on the Freedom of the Seas in 2013. Consequently, we had high expectations for this trip. Many of them were met but I'm starting to think the class of ship you sail does indeed make a big difference. Ultimately, we had a fantastic experience but Enchantment is showing her age and for whatever reason, there seemed to be a lot of smoking areas on board which was very different than on any of the other ships we've sailed. Cruising during hurricane season is definitely cheaper (worth it) but if you think the ship is going to be empty given the season and the fact that kids are back in school, think again. I learned this firsthand. We were in stateroom 8593. The best part of the room is it was very, very cool in temperature. A nice change from the Carnival ship we sailed in June (the Magic). However, unlike the serenity of the Magic, 8593 is above the 5th deck Centrum where they program music until midnight daily. Since our room was first on the hallway outside the center area, it was like being in the middle of a concert. It was bad. When we called guest services they didn't understand our concern so they came upstairs to see if they could hear it. There is NO WAY you could miss it. They offered us earplugs but honestly, we never used them. They should just figure out how to install a door of some type off the open area which will minimize the noise. We just figured out the rest of the week that we had to stay up late to avoid the issue nightly. Our stateroom attendant, Sylvio, was excellent. The room was always clean. The storage was good but the shower is unbelievably small. Not a problem, mind you, but just be aware. The wonderful thing about a smaller ship like the Enchantment is everything seems so accessible. Even though we used the stairs most of the time, we seldom had to wait for elevators and from deck eight, everything we needed was either four decks up or down. That was really nice. Dinner in the My Fair Lady dining room was good. We were seated at a table for eight and enjoyed our dinner companions very much. We really lucked out. Lady, our lead server, was outstanding. The food is plentiful, the service was unbelievably good but we've decided the food on Carnival is better. Entertainment was excellent. The shows are much better aboard RCI than they are on Norwegian or Carnival. This was the first cruise where we actually liked the comedian. I don't recall his name but even the adult show wasn't too much and it was indeed funny. The pools were crowded so we didn't bother but I did the climbing wall and the bounce/trampoline thing which were great fun. The Windjammer is to be avoided at all costs. The design makes zero sense for all those people and we never could figure it out. The food is tasty but it's so unpleasant that we ate our breakfasts in the main dining room each morning. Coco Cay was an absolutely perfect day. The beach, lunch and water were unreal. We had been before and I was looking forward to it again. It did not disappoint. I will remember that day for a very long time. When they open the "Perfect Day at Coco Cay" experience next year, I will be racing to go back. 'Crusin Susan' was our CD and she was hilarious. We liked her very much. The staff overall was very strong, the fitness facilities and spa were nice and the theater was actually bigger than we have seen which meant seating wasn't an issue. The Love and Marriage Show, the Quest and other staples of cruising were all there and we loved them all. Overall, we had a very good trip but I probably would not sail the Enchantment again. It's time for a dry dock and some rethinking of space usage on board. However, I'm addicted to cruising (it's absolutely the best value vacation out there) and while on board we booked for next year aboard the Adventure of the Seas to New England and Canada. RCI offers a great cruise experience - all the lines we have sailed do - so no brand loyalty here. Can't wait till next year! Read Less
Sail Date: September 2018
I have been on one other ship; Freedom of the Seas 3 years ago and loved it. Me and my mother went on this ship last week. I was hoping she could enjoy the same things I had on my Royal Caribbean cruise. We did have a great time. But, ... Read More
I have been on one other ship; Freedom of the Seas 3 years ago and loved it. Me and my mother went on this ship last week. I was hoping she could enjoy the same things I had on my Royal Caribbean cruise. We did have a great time. But, there were some things in need of being repaired. We had at least 2-3 broken electric outlets in our room and the vanity in the bathroom was scratched up. The shower was very small with a curtain; not a hard door. There was a place on the outside rail on one of the upper decks that was taped off because it was broken. There were 4 coke machines. 3 of them were right next to each other. One of those never worked. The others were frequently out of ice. It would be nice if they were more spread out and easier to access from different areas. This is the first time I have never had the choice of lobster tail on the formal dining room menu. They put some "premium" options from Chops grill on the menu for an additional fee.Most of the entrees that I chose were good, but a few werent. I really dont want to spend more money when we have already paid for food beforehand. The crew was extremely nice and helpful. WE loved our waiters. Even though we were stuck with " My time dining"; we were able to have a standing scheduled table and time every night when we asked. We enjoyed the singing/dancing shows in the Orpheum and there was a comedian that was mediocre. We loved Cococay beautiful beach and nice buffet set-up! Nassau is alot of stores; diamond and gold shops mostly; if you have seen it once, there isnt much point in getting off unless your doing an excursion. Read Less
1 Helpful Vote
Sail Date: September 2018
I chose this cruise for the price. We originally thought the cabin a bit small but it turned out to be all we needed. Everyone from the pier/port personnel to the wait staff to the cabin steward to the entertainers seemed to really enjoy ... Read More
I chose this cruise for the price. We originally thought the cabin a bit small but it turned out to be all we needed. Everyone from the pier/port personnel to the wait staff to the cabin steward to the entertainers seemed to really enjoy their job which in turn made us enjoy the cruise. The ship was a little smaller & not as fancy as some but it ended up being one of our favorite cruises. We loved the song the dining room staff performed & The Crew International Parade of Flags. All of the entertainers were very good. My daughter loved the Michael Jackson trivia contest. The food in the dining room & our waiter and assistant waiter were the best ever (thanks Meikinson & Iketut). Most of the crew seemed young and had a lot of energy. Embarkation was fast and easy and debarkation wasn't too bad. I've never felt more welcome than on this cruise. This was my 7th cruise-my first with Royal Caribbean but not my last! Read Less
3 Helpful Votes
Sail Date: September 2018
My girlfriend and I decided to book a cruise after her sister and her boyfriend recommended it. I was skeptical about it thinking that I would get bored and it would be too crowded but decided to book a 4 night one to test it. Enchantment ... Read More
My girlfriend and I decided to book a cruise after her sister and her boyfriend recommended it. I was skeptical about it thinking that I would get bored and it would be too crowded but decided to book a 4 night one to test it. Enchantment of the Seas totally changed my mind about cruising! There were 2,400 passengers but it did not feel crowded and we could always find a chair in the deck and space at the pools. FOOD: We loved breakfast at the Windjammer; they had good variety of options and the staff was extremely attentive. For dinner we were at the second seating at My Fair Lady and the food quality was well above my expectations; we did not feel the need to go to the Choppes Grill restaurant since My Fair Lady dinner was great. ENTERTAINMENT: Our cruise director was amazing! always funny and full of energy. We enjoyed all of the shows especially the Marriage and couples show (get there early since it fills up quickly). Other shows included comedy and Broadway style productions. PORTS OF CALL: COCO CAY was very relaxing and the food on the island was good. I really enjoyed the floating bar and snorkeling. NASSAU we explored downtown in the morning and walked to the Queens Stairs, the fort next to Queens stairs and the Pirate Museum ($14/person). In the afternoon we took bus #10 ($1.25/person) to Cable beach and spent the afternoon at the Melia resort ($45/person for the day pass) where we had access to the pools, chairs, towels and the beach. I would definitely cruise on the Enchantment of the Seas again although for our next cruise vacation we will try 7 nights since we were left wanting more! Read Less
1 Helpful Vote
Sail Date: September 2018
We have been on Carnival before and switched to RCCL. We live in Cocoa and the port is right there in Port Canaveral. This was 4 day cruise and we had planned it 6 months in advance hoping for good weather..Man...........what a great ... Read More
We have been on Carnival before and switched to RCCL. We live in Cocoa and the port is right there in Port Canaveral. This was 4 day cruise and we had planned it 6 months in advance hoping for good weather..Man...........what a great time.... The food was wonderful. The crew was ALL polite and accommodating. We met some more wonderful cruisers along the way...We watched the shows.....The tribute to Whitney Houston by Stephaney Paker was incredible.(.#divaoftheseas ) We drink Miami Vice's and Strawberry Dackeries and those were totally awesome. We had so much fun with watching the goings on in the center area, the music, the fun and dancing was fantastic. The Staff Flag showing was mind blowing. All these people from different countries and the work so very hard to give everyone all the want for a great time..It truly was a fantastic time. My wife and I were are semi-retired enjoy the boat so very much. I were will always go on RCCL because of the people and the treatment. The island Coco Kay was fantastic and I i got to be reunited with a friend whom I got to see again after 4 years...Rollin - You are a brother Man...See you again soon...I hope.. Getting On and Off the ship before and after the cruise was extremely quick and easy. The people were friendly and awesome. We have cruised many times with RCCL and are Platinum members and I can tell you.......It never gets Old. This is a wonderful place to take a vacation. Our Cabin Stewart, Leroy was amazing. He made out stay wonderful..The dInners were great...We did not get to go to chops but maybe next time.. We went over to Atlantis and played at the Casino walked the shops. What a relaxing time.. The day at sea was a great time to reflect on how nice the cruise was and just chill out on the boat. we hit the casino, broke even, we watched the days events and it was such a great time...We will be going back hoping in November... If you have never cruised before, i would highly reccommend starting out on a 3-4 day cruise.these boats are big enough to get you to understand how cruising works. The 7-10 cruises are a blast and something to go towards. But for a quick, need a complete break, elegant fun and easy time on a ship this is the way to go... All cruise have to deal with weather. it is the one factor no one can control but the rest of it.......turn off your phone, your ipad and tablet and just have some good ole fashion fun and Dance the nights away.......Thats what we did ....thats what we will do again...awesome cruise...10 OUT OF A 10..Thank You RCCL Read Less
Enchantment of the Seas Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 4.0
Entertainment 4.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.9
Enrichment 3.0 3.6
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.2

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