5 Helpful Votes
Sail Date: January 2014
We chose the Europa 2 to celebrate a special occasion. For comparison, we have taken 3 Windstar cruises in the past, and one transatlantic cruise on the Queen Mary 2, in Princess Grill. The experience was wonderful. The ship is beautiful, ... Read More
We chose the Europa 2 to celebrate a special occasion. For comparison, we have taken 3 Windstar cruises in the past, and one transatlantic cruise on the Queen Mary 2, in Princess Grill. The experience was wonderful. The ship is beautiful, designed with clean modern lines and a feeling of spaciousness everywhere. The central elevator space is especially impressive; it has a 4-storey wall of glass on either side so the area is filled with daylight and the sight of the ocean. Restaurants are appointed with elegant and beautiful touches typical of their cuisines. And except for one oddly-shaped chair in the lobby area, all of the seating in bars and restaurants was extremely comfortable. Amazingly, the ship never seemed crowded. It was about 80% full, and there are so many places to go and sit that we rarely felt surrounded by other people. We had a standard ocean suite with a fancy bathroom and a large window between the bathroom and the rest of the cabin. It turned out that I loved seeing the ocean from the shower; and it was also nice having a bit of natural light in the bathroom. The alternative standard configuration has a smaller bathroom but a larger living space and a walk-in closet; having seen both I can highly recommend the ocean suite. The bed was furnished with individual down comforters, which were luxurious but in truth a bit too warm for the climate. The living area was comfortable and the veranda was spacious. Nespresso machines and a selection of coffee pods are hidden in one of the cabinets, and the mini bar is stocked with juices, waters, sodas, and beer (all complimentary and restocked promptly). The cabin was serviced several times a day and was immaculately clean. I've mentioned how comfortable all of the sitting areas are. That includes the deck chairs, which are arranged around the pool on two levels inside (the pool area is semi-sheltered and has a retractable roof that was wide open in the daytime) and also around the promenade decks on the outside. The outside chairs are arranged in pairs separated by partitions for privacy, and a crew member drifts by from time to time offering drinks. Oh, so relaxing…. The food was generally excellent, and sometimes superb. We tried all of the specialty restaurants as well as the main restaurant and buffet. We were somewhat disappointed with the sushi restaurant (probably best not to expect authentic sushi here), but the others were great, and deservedly popular. We also loved the main restaurant for its ambience and service; in particular we sometimes liked the quieter atmosphere there at breakfast. But the buffet is also terrific, with an amazing array of delicious choices at all three meals. Portions were small in the restaurants, which we prefer because we can enjoy several courses without getting too full. Wines are not included; but the wine list offered many affordable and delicious choices (mostly European) by the glass, carafe, or bottle. The waitstaff is well-trained, and service was quite good. No dress code, but men are expected to wear long pants in the restaurants. Mostly people were appropriately dressed - no jarring exceptions. Our itinerary (Singapore to Hong Kong) followed the west coast of Borneo and then north through the Philippines and emphasized natural over cultural sights. We went on three ship excursions and otherwise wandered on our own. The excursions were fine; not better or worse than what we have found ourselves when traveling abroad. If you are resourceful and/or familiar with your destinations, you would probably do just as well finding your own alternatives. We liked the convenience of the excursions we chose, however. None of the ports on this itinerary were spectacular, although seeing the primates in Malaysia fulfilled a lifelong ambition of mine, and we had a great day in Puerta Princesa sightseeing on our own. For us, the trip as as much about enjoying the ship as it was seeing the sights. A note about the language. Europa 2 is a German ship staffed by a German crew, but Hapag LLoyd is reaching out to English customers and all of the crew members are bilingual. We were only rarely left to wonder about something we heard (I took a yoga class that was given in German, for instance, although I could follow the practice by watching). The ship staffs an English "ambassador" to help with anything that can't be conveniently presented in both languages, and she took good care of her English-speaking passengers. English newspapers are available every day (although not until the afternoon, unfortunately). Overall, we had a wonderful time. We saw a part of the world we would otherwise never have gotten to, and enjoyed a shipboard experience that was nearly perfection. I will remember small things - the excellent teas and breads, the quiet in all of the sitting areas, the crew waiting with cold towels when we returned from an excursion in the hot and humid climate. And the friendly, helpful, always good-natured crew. Oh, and I should mention caviar night - served with blini and potato latkes and mother of pearl spoons… Yes, I would love to go again. Read Less
1 Helpful Vote
Sail Date: June 2014
The embarkation at Southampton was a poor experience. The cruise had commenced on the 23 June in Hamburg, with Southampton being the first port of call on the 25 June. On arriving at Southampton, there were no porters or representatives ... Read More
The embarkation at Southampton was a poor experience. The cruise had commenced on the 23 June in Hamburg, with Southampton being the first port of call on the 25 June. On arriving at Southampton, there were no porters or representatives of Hapag-Lloyd to assist with carrying one's cases onto the ship. At reception, on enquiring if there was anyone to show one to one's Stateroom the response was that no-one was available. Given the fact that the Europa 2 was only launched in 2013, it was surprising that sound insulation between Staterooms is so poor. On one side of my Stateroom I could hear a young child crying, especially in the early hours of the morning, and on the other side two people holding a conversation. Reception did offer to move me, but the Staterooms on offer were in a worse location on the ship. The final, negative, surprise was that water at mealtimes was a chargeable item. Not what one would expect of a luxury Cruise Line. Now for the outweighing positives. The entry level Staterooms, at 300 sq. ft., are extremely well designed, and are kept immaculate by the Stewardesses. The Europa 2 is kept looking pristine by the staff. The public areas are extremely elegant and spacious. The staff are uniformly friendly, and helpful, and spoke excellent English. The restaurants that I tried served some of the best food I have ever eaten both in terms of the quality of ingredients, and the combination of flavours. Wines were reasonably priced, and staff, while not Sommeliers, appeared to be knowledgeable in the advice they offered. Unfortunately, the English speaking passengers did not sign up for either English guided tours, or attend Port Lectures that were offered in English. Hapag-Lloyd issue, with the initial documentation,very useful English language Mini Guides on the Ports of Call, as well as further information sheets throughout the cruise, which are helpful for independent sight seeing. I signed up for several of the tours guided in German, and while they were expensive they were of very high quality, and, I thought, value for money. The Guides were extremely good in terms of their knowledge, and presentation skills. Especially good were the specific guided walking tours through the old parts of a City which lasted between four to four and a half hours. Entertainment on the ship was mixture of stage shows, by the resident theatre group, which were reminiscent of 'Cirque du Soleil', and performances by artists who were brought on board at various Ports of Call. Introductions to Shows were in both German, and English. As expected, the majority of the passengers were German. I found them to be very friendly, and willing to chat either in English, or if they could not speak English they were prepared to help me with my poor knowledge of German. When I had my bad fall, and hurt my back, during an excursion, several came up to me to ask how I was, and wish me a speedy recovery. And the Tours Office, without my even mentioning anything, cancelled the charge for the excursion as I had not completed it. To sum up, the cruise experience on the Europa 2 was such that I would have no hesitation in booking another cruise.   Read Less
6 Helpful Votes
Sail Date: December 2014
I have not looked forward to explaining my feelings about what Douglas Ward (Berlitz Cruising & Cruise ships) has promoted as "this years star performer". Indeed Mr Ward was on board my cruise for the first few days ... Read More
I have not looked forward to explaining my feelings about what Douglas Ward (Berlitz Cruising & Cruise ships) has promoted as "this years star performer". Indeed Mr Ward was on board my cruise for the first few days inspecting, and I spoke with him. I and my New York taxi driver found the Manhattan terminal a poor start. We passengers had to pass before the ship's doctor to be asked if we were fever free, and, paperwork complete and drink offered, we were escorted aboard. The Europa2 appears to have had no financial limit to the interior design budget. It felt to me like a perfect show home which was resentful of intrusion. Our Balcony Suite on deck 5 was well positioned mid ships for the stormy seas on departing NY, although I had a feeling that the ship does tend to roll given half a chance but I know nothing of hull design. Despite the magnificent cabin/bathroom fit out it was a surprise that the double bed is made of two singles, with single mattresses and single top quilt things, which we hate, and had changed. The sound proofing in the cabin walls was not good enough, and the hi tech light switches will remain unexplainable. The couch was superb but only one gets a leg rest inside (or on the balcony) at a time so to speak! The housekeeping for the suite was fine without being perfect. Small items were not always restocked. The balcony cushions were often stored in the suite at night or during a storm and the balcony glass was not cleaned during the voyage. However the mini bar was kept full of beer and soft drinks. The room service menu was very limited choice and the food delivered was poor. Generally I found boarding and leaving the ship (including the tendering) poorly managed, nor did I like the choice of ports and beaches. New York in December is foul as were the next three days and the sea state. The final disembark onto packed coaches with bags rammed in to the hold to take us to a very poor Miami hotel "arrivals lounge" was not a good final memory. Entertainers were on board for many days before single shows were put on. For the big show seats in the theater ran out. Stage introductions were often read from cards by the overly formal and uniformed Cruise Director. The cinema was used to store Christmas decorations for many days and then the odd children's film was shown. The magnificent Jazz Bar was little used. During a classical concert the ship's horn was sounded three times and the Tannoy used in the room! However the bar service and the bar list were superb with low prices and NO service charge. In the restaurants wine lists were more confused and harder to understand. In frustration we asked if there was a senior sommelier and he appeared but without a wine list we could have discussed. Restaurant dinners commonly took two and a half hours and many small courses, so in effect you could not arrive at just any time, you needed to arrive early. One early reservation made via phone call to reception did not appear on the restaurant list and we were sent away. The restaurant manager then made all our bookings for the week himself. Some food was of course good,(Caviar night, & sorbet served with Vodka or Champagne poured over it), but time and again I was disappointed. I even disliked the lobster that was offered. As I say above room service food was worse. German cake baking is not French (obviously) and more the pity. Table settings were perfect as was table service. The young staff were charming and spoke enough English after they rattled off German first. English speakers were not identifiable to the staff until they spoke. One of the specialty restaurants, Sakura needed to be entered through the buffet (Yacht Club). Smoking areas (of which there are many) often were next to non-smoking seats and this could be unpleasant. Lectures were high quality and included a Nobel Laureate but were aimed at the German clientele. The superb simultaneous translation was just like one imagines is on offer at the UN. Coffee Nespresso pods in the cabin were great but the milk used in hot drinks was unpleasant. As usual I regret never seeing the gym/spa area. The pool was fairly standard. I must stop but, considering there were less than 400 passengers on this cruise and the Captain and junior German staff worked hard, I was not impressed enough to make it likely that I would return. Read Less
7 Helpful Votes
Sail Date: December 2014
Background: My wife and I are both in our 60s, have taken 30+ cruises on most mainstream lines and some premium/luxury lines, live in New York City and this was our first trip on a European Line. Ship: This is a German ship, owned by a ... Read More
Background: My wife and I are both in our 60s, have taken 30+ cruises on most mainstream lines and some premium/luxury lines, live in New York City and this was our first trip on a European Line. Ship: This is a German ship, owned by a German company that caters to German passengers. The first language of the ship is German however most signage is also in English, the daily program is translated into English along with any other documents delivered to your room. The crew you will deal with are all from Germany and Austria and speak English to some degree. They will greet you in German but switch when they see you speak English. The Officers are German. All announcements are in English and German. The currency onboard is the Euro. The ship is really beautiful, laid out very well and built and furnished with very high quality material. It does not feel like a cruise ship but rather a contemporary hotel. The space is really amazing for a ship, never a line, always a seat where and when you want it, no chair hogs by the pool or seat savers in the show lounge. The pool area is really great with a monster pool and two decks of lounge chairs all covered with a retractable dome. Show lounge is also great, two stories with seats around small tables and a good size state of the art stage. Boarding: Boarding time for all is 16:00 as they want the whole ship ready to go for the new passengers. In NYC the ship personal had the check in counter on the pier, the pier is fixed up like a lounge and you can have cocktails as you check in and chat with you fellow new friends at a table if you like. They send you your ship ID card ahead of time so all you do is get your picture taken, passport checked and board. The crew is there to take your carry on and guide you to your cabin. Our luggage was already there. Wine on ice and snacks waiting. Best boarding process I have ever seen. Cabin: We started out with a standard cabin on deck 6 aft. Very large with a large veranda. Very clean, in great shape and very functional. Walk in closed with lots of hangers and storage. Easy place to hand out in. Bed is great, just like home and made so luggage all fits under it. I do not think it can be made into two twins. We had a small issue a few days into the trip. I was amazed how easy it was to talk to all levels of management on the ship. No endless days of stalling by the front desk. All was resolved in a few hours and for our trouble we were moved to a suite on deck ten. Same décor as the other cabin except a lot bigger with sitting area, two bath etc.. Had a butler also. If you check Hapag-Lloyds web site the room pictures and descriptions are very accurate. Best room I ever had on both decks and never had a problem addressed so seamlessly. Food: Food is geared toward the German palate. You can see only the best ingredients are used. There are 4 specialty restaurants, a main dinning room and a buffet. The specialty restaurants require a reservation which can only be made onboard. On the first night the Restaurant Manger found us and made all of them for us and sent a letter to our room to confirm. Very easy. You can go as often as you want with no charge. All of them except the sushi bar are open for lunch with no reservation required. The main restaurant is open sitting and open for breakfast and dinner with a different menu each day. Plenty of tables for two, four and six. The Buffet is open for all three meals with late day service at the grill. Both indoor and outdoor sitting. Service in all the restaurants is excellent, a white glove affair. All food came hot and cooked to perfection. Services work in teams so food is served course by course to all people at the table at the same time. The Main Dinning Room will do special orders with a days notice. All restaurants are designed for one sitting so there is no table turning. Your specialty reservations are for the night, arrive when you want. Dinner time is 19:00 to 21:30. Activities: This is the part that was a little disappointing for me. There really are none compared to a North American Line. What they have are some daily fitness classes, a lecture in English on some days, a show at 10pm in the lounge 4 or 5 times and music in the different bars and jazz clubs at night. On this trip they had a “Christmas Market” and a beach party also. During the day, even sea days, the ship seemed dead. I would of liked some music by the pool at least. I asked about it and was told this is how Germans like it. There are also no announcements except a report by the captain once a day. I have to say when they do something it is really top shelf. For the beach party they had tables set with silver and china from the ship and endless drinks. Great food almost like transporting the buffet to the beach for the day. Tipping: Tips are not expected, encouraged or added to anything. You can give them if you want however they had two events where all the money you spent went to the crew fund. I like this better than the system on North American Ships. Disembarkation: Very easy, no lines or mass hysteria. You got a colored tag for your bags, it was called and you left. The Captain and offers were at the gangway saying goodbye. Would I go again?: I really do not know. This was like taking a vacation in Germany however it was moving around the Caribbean. As a side note the info on the Europa 2 web site along with the pictures is very accurate.   Read Less
2 Helpful Votes
Sail Date: July 2015
Best ship ever! Stunning, amazing, there are no words to describe the infrastructure. It is clear that it concerns a German cruise line, but that is also the Unique selling point of this product. Food, service, ports, it was all ... Read More
Best ship ever! Stunning, amazing, there are no words to describe the infrastructure. It is clear that it concerns a German cruise line, but that is also the Unique selling point of this product. Food, service, ports, it was all just perfect. The WOW-effect is in all the details. Kids for free, welcome packages for the kids. For the baby we just ordered in advance all pampers, milk solutions, drinks, food, ... and it stood all prepared with toys in the suite. The cruise line also has 2 expedition vessels, that experience they also use on tis luxury vessel. They have scientists on board giving lections, but they also have zodiacs. When we were in Corsica the captain gave order to put the zodiacs in the water. We were able to do a very surprising trips through the hidden bays of Calvi. 7 restaurants, 6 bars, biggest gin collection on board of a ship, highest ratio passenger/staff that exist, biggest basix cabins (suites) that exist. And this ship is more like a boutique hotel, it can not be compared with any other vessel so far. Read Less
2 Helpful Votes
Sail Date: August 2015
What a beautiful ship that is! Due to the fact that it is new the outside of the 225 metres ship is off course top notch - once entered things are even more impressive. The Lobby is comparable with a Dubai 5 Star Suite Hotel and the ... Read More
What a beautiful ship that is! Due to the fact that it is new the outside of the 225 metres ship is off course top notch - once entered things are even more impressive. The Lobby is comparable with a Dubai 5 Star Suite Hotel and the glas-elevators going from deck 4 to 10 are stunning. You are actually not really feeling like you are on a ship at all the first minutes. They do have a max of 500 guests - with the tour now there were about 470 = more or less fully booked but on a ship of that size you could carry twice more and that advantage of just beeing with 470 you can feel every minute onboard - it never feels loaded and crowded there. 7 restaurants are onboard - i am totally surprised about the level of quality they can serve on that stunning ship - its almost like you would eat in a 1 star Michelin Restaurant. All restaurants are a la carte except the Yachtclub (Buffet) and the Sansibar (Bar with Snacks). Have eaten Italian, French and also in the Asian Restaurant as well as in the Sushi place where food is just awesome. Portions are a bit smaller but very fine made with just really good ingredients (where do they get that that fresh?) - the wine and champagne lists are complete and top wines they serve by glass as well. The prices are astonishing low, for a bottle of "normal" champagne 40 Euros, Dom Perignon or Roederer Cristal for a 160 Euros a bottle - you wont find that elsewhere. Longdrinks and other cocktails for about 5/6 Euros - glasses of wine and softdrinks about 3 Euros etc = that has been a nice surprise. Acutally you can eat fine dinners which are all inclusive (even a la carte restaurants) and drink the choice of your favourite drink for almost no fee. The Spa and the Fitness Center are situated on deck 5 - with a full 200 squaremetres balcony for the spa and large windows for the Fitness - equippment is top notch as well as the service - quite rooms with marble warmed beds, large hottub etc etc and different saunas - again i was surprised what they are able to offer - never thought a ship could do that + it stays exclusive and you never have to search for machine to use in the Fitness area since they have plenty. Spinning room is availbale as well with about 15 bikes. The Service is then off course fine as well since 370 crew members are serving 400/500 guests - you always find someone to serve whatever your needs are - i noiced in the Sansibar restaurant that a kid asked for mashed potatos which was not on the card but after checking they made it fresh for this boy - this kind of service i just can imagine must be difficult on larger ships... also the waffle service at the pool with fresh fruit is "hit" for the travellers and surely for the kids onboard - they do have btw a 10 percent max kid policy which makes it not too loud ;-) I did not really use the tours offered - just the tender service every 20 minutes for each port, just programs like champagne and gin tastings which were offered on the ship i attended and were fully happy with that... i think they do have 37 gins onboard ;-) so you can try some of them... During the day when many are visiting places and attending tours the staff is cleaning the ship from A to Z - they do have one employee just cleaning the wooden railing all year long ! never thought about that a ship needs that much of attention. Anyway - will go there again and made actually the next booking - since the waters from Barcelona to Rome were that calm and the temperatures that high this summer i took the Northern Europe Tour for next year - sure i will enjoy it ! Read Less
12 Helpful Votes
Sail Date: September 2015
Other reviews on the Europa 2 provide a detailed description of the ship's amenities. My previous cruise on the Europa 2 was in July 2014, with embarkation in Southampton, and cruising through Portugal, and Spain. This year I had ... Read More
Other reviews on the Europa 2 provide a detailed description of the ship's amenities. My previous cruise on the Europa 2 was in July 2014, with embarkation in Southampton, and cruising through Portugal, and Spain. This year I had combined a 7 day cruise from Athens to Istanbul, with a 12 day cruise from Istanbul to Athens which called at Turkish Ports, and different Greek Islands. Prior to embarkation, I had elected to stay 2 nights in Athens at a hotel, Hotel Herodion, recommended by my Cruise Agent, but with reservation, and all transfers, which were as smooth as silk, arranged by Hapag-Lloyd. CRUISE 14-21 SEPTEMBER 2015: Embarkation: Embarkation is not permitted before 16.00. It is a very civilised affair. The combination boarding/key card is provided prior to departure. Check-In is arranged by Deck Number, one's photograph is taken, one is offered champagne, and then one is then at liberty to chat with fellow guests, or be escorted to one's suite. Safety Drill: English speaking guests are provided with the mandatory Safety Drill separated from the bulk of the German speaking passengers. On this cruise, about 12 guests were led to the Cinema for a briefing. Reservations for Speciality Restaurants: Reservations are permitted during the normal opening hours of the 4 Speciality Restaurants. They can accommodate 210 guests, and on this cruise,with the total number of guests amounting to 412, there was no rush, having embarked, to make a reservation. Entertainment: The poor quality, and variety, of the Theatre Shows on this seven day cruise was my major source of complaint, a situation highlighted by the complete turnaround on the following 12 day cruise. Hapag-Lloyd do need to consistency from one cruise to another. Excursions: Unfortunately, my ability to participate in all of my booked ship's excursions was severely restricted by recurring bouts of ill health, but of those I was able to undertake they were up to Hapag-Lloyd's usual high standards. II must register a word of praise for all the staff in the Shore Excursions Office for their exemplary service, and kindness, in dealing with my short notice cancellations of booked excursions. CRUISE 21 SEPTEMBER-3 OCTOBER: This cruise was fully booked with the full complement of 500 guests being on board. Of the Speciality Restaurants, the 'Tarragon' French Restaurant having been recently voted the best at sea resulted in there being a 'wait list' of 50 suites for an evening reservation. Apart from the 'Sakura' Sushi Restaurant, the Speciality Restaurants are open for lunch without the need for a reservation, so anyone faced with difficulty in obtaining an evening reservation should consider opting for lunch. Entertainment: Compared to my first cruise, the Theatre Entertainment was in a completely different league in terms of quality, and variety, being comprised of a classical sextet, an old style variety show comprised of several acts, an amazing magician, a South American singer with her accompanying musicians, and an American singer, living in Germany, whose rendition of songs from Hollywood Musicals, and The Great American Song Book was stunning. Disembarkation: Having Hapag-Lloyd make my transfer arrangements resulted in a disembarkation that was totally stress free. I entered the Terminal to find my luggage had been retrieved, placed on a trolley ,with both a porter, and the driver standing by. SUMMING UP: The title of this review has been chosen to reflect the friendly, and relaxed , atmosphere on the Europa 2. This was particularly evident during the second cruise when I was the only English speaking guest on board. All the services normally provided to English speaking guests were made available, even down to the Captain's announcement in English from the Bridge. Two officers invited me to dinner. The Shore Excursion Office offered to provide me with someone to translate a German guided Excursion. Both staff, and German/Swiss guests made great efforts to make my cruise so enjoyable. Little wonder that Hapag-Lloyd's Europa 2 is my favourite ship. Read Less
6 Helpful Votes
Sail Date: October 2015
Recently my husband and I took a cruise on bi -lingual Europa 2 from Limassol to Dubai. Our interest was two-fold: we wanted to see Petra and transit the Suez Canal, and we wanted to experience the ship. We flew to Larnaca, Cyprus where ... Read More
Recently my husband and I took a cruise on bi -lingual Europa 2 from Limassol to Dubai. Our interest was two-fold: we wanted to see Petra and transit the Suez Canal, and we wanted to experience the ship. We flew to Larnaca, Cyprus where we rented an apartment for a few days, and then caught a cab to Limassol, our embarkation port. We arrived just before the posted embarkation time of 4PM, handed over our luggage, boarded, downed a fast glass of bubbly and went to our cabin. We were shocked (and pleased)to see that all our luggage was there — within 15 minutes of boarding. Our cabin was an entry level one. We had booked a guarantee and ended up on deck 7 in an ocean suite. This consisted of a room of 301 square feet, with a balcony of 75 square ft. I believe that about 80% of the cabins are this size. The bathroom had a tub and a separate shower (with built-in bench) and one sink. The walk-in closet had double hung bars and multiple drawers and shelves. In the cabin there was also additional storage space, a Nespresso machine, and a clever split door covering the make-up mirror, which lit up when opened. There was a complicated lighting/dimming system that required a booklet to explain — we did not attempt to learn this. Ditto with the phone system. The bed linens are top quality and changed every 3 days. Before dinner we took a stroll around the ship and were struck by how spacious it all felt. The 2 forward elevators are glass and the the elevator landings have large windows, which adds to the expansive feeling. Although the ship was not full (350 out of a possible 510), I could tell that this ship would never be crowded and there would never be jostling for deck chairs. The ship is decorated in muted shades of beige, cream and gray — quite a modern feel, yet soothing. Well, time for a pre-dinner glass of wine! And here we hit our first snag. The first bar we found was in the lobby. The is not the best location as the space is brightly lit, and offers an overly enthusiastic piano player. We wanted to sit at the bar, but found it too noisy so moved to the far side of the room. We wanted to order a bottle of wine, which we would then have had taken to our dinner table. Although we never got the full story, it seems that the only wine bottle storage is in the main dining, on deck 4. This means that a server has to physically retrieve your chosen (or partially consumed) bottle. This took a long time which is not the fault of the server but a design flaw in the ship. In fairness, I believe most Europeans have an aperitif or cocktail before dinner and this would not have been a service issue. Let’s go into dinner. We chose the main dining room, which is a stunning room with blown glass chandeliers. It was surprisingly quiet and I think that was because there are a variety of noise barriers — varying raised levels of seating and varying ceiling levels. What a pleasant evening! The next day we continued our exploration of the ship. There is a large area devoted to the beauty parlor, exercise room, steam room and massage rooms. We didn’t sample any of these. There is a library split into 2 — one side books, one side computers. Internet was not free. I was surprised at the excellent selection of English language books. There is an art gallery, complete with curator who gave tours of the extensive art collection on the ship. There is a teaching kitchen for passengers, although classes are only in German. However, Hapag-Lloyd has done a clever thing in that each voyage has an international hostess who is fluent in German and English and is available to translate in the kitchen, and anywhere else that is required. Ours was Angela Hidde, who was a gem. There is also a movie theatre where the English enrichment lectures (there were 3) were held. There are numerous bars, our favorite being the Sansibar. However, with the exception of the uninviting lobby bar, none of them had a bar and barstools — rather they were set up as cocktail lounges. So there was little chance to socialize with other passengers. Let’s talk about the food. In a word — spectacular -- from presentation to service to taste. In the morning you could eat in the partially open air Yacht Club, the main dining room, or have room service. Breakfast was similar to that of other luxury lines,but offered more cured meats, cheeses and smoked fish. One morning I asked for Eggs Benedict and was told I could not get them until 8am — I don’t know why. When the main breakfast was over you could have late riser’s breakfast in Sansibar. Then at about 11am it was time for bouillon by the pool. Lunch could be taken in the main dining room, selected specialty restaurants or the Yacht Club. We always ate at the Yacht Club since the weather was so nice. Here, I was knocked out by the selection, beginning with 8 kinds of lettuce for salad, a whole prosciutto plus other cured meats, numerous hot dishes and aterrific selection of cheeses. The Food and Beverage Manager told me they had 80kinds of cheese, and 40 kinds of fish (not counting shellfish). Then it’s waffles by the pool and/or tea in the Belvedere lounge. At dinner the specialty restaurants required reservations for the evening, but no stated time — your table was yours for the evening. The main dining room and the Yacht Club did not required reservations. The menu selections in all the restaurants was not large, but quite variedand I always found more things to order than I could possible consume. The Yacht Clubhad an amazing array of cold lobster, oysters, mussels and shrimp every evening. Next is entertainment. First — the theater. It is on 2 levels with about 2 feet between each row of swivel chairs — very comfy. We were lucky to have aboard a classical music group called Ensemble Mini who put on three shows. Another night there was a acrobatic show and one we missed that featured performers on roller skates. There was also a 2 part tribute to Simon and Garfunkel. We thought the entertainment was terrific — and we are people who generally skip the entertainment on other ships. In the Jazz Club I caught a good trio and I heard there was a great Sinatra impersonator. The was not a port intensive trip, but for each port there was at least one tour in English. The tours were good and priced similarly to other luxury lines. On our last day we had to disembark very early in the morning, as did other passengers. I was stunned to see that the main dining room was open for a full breakfast at 4:30am. There was also a continental breakfast in the lobby. As we reluctantly walked down the gangway we saw all the officers bidding farewell to the passengers. Regarding costs, we paid for the trip in Euros and it cost us about the equivalent of $12,000. Drinks are not included, but when you order anything alcoholic you just give the server your cabin number -- no need to show your room card. In fact, you do not even give the ship your credit card until a day or so before the end of the cruise. Final thoughts. This is not a ship where you will make new friends. Although most of the German speaking passengers speak English and were cordial, they were not very outgoing. They did not seem outgoing even among themselves. The bars do not lend themselves to socializing and I assume this is a cultural preference. I think that once Europa 2 attracts more English speaking passengers this will change. On our cruise there were 14 English speaking guests; we were the only Americans. Would I go back? In a Hamburg minute! Read Less
15 Helpful Votes
Sail Date: December 2015
My husband and I just completed our first Europa 2 trip, Capetown to Capetown 12/19/15 to 1/3/16, with port stops along the way in Luederitz and Walvis Bay, Namibia, and then on to Mossel Bay, Durban, and Port Elizabeth. We had six sea or ... Read More
My husband and I just completed our first Europa 2 trip, Capetown to Capetown 12/19/15 to 1/3/16, with port stops along the way in Luederitz and Walvis Bay, Namibia, and then on to Mossel Bay, Durban, and Port Elizabeth. We had six sea or mostly sea days on this 15 day cruise, so we had opportunities to test most of the offered services on the ship. We have done several other luxury cruises in the recent past, including on Silver Sea, Regent, Seabourn, and AMA Waterways, for comparison, plus I have done two Holland America trips to Alaska. Below is a summary of key points for English-speaking cruisers considering this ship, and at the end is a link to the Cruise Critic subforum I wrote about it as I cruised, if a reader wishes much greater detail ( or wants to ask questions). On the link you can see my day-to-day blog as the cruise progressed, as well as links to Photobucket pictures my husband took of the ship, its food, atmosphere, and ports on the itinerary. In case the link breaks, it can also be found on CC entitled "Out of Africa, Live from the Europa 2, Cape Town-Cape Town” and is in the “luxury cruising” subforum of the “special interest cruising” forum. We were in a penthouse suite, with a butler (unexpectedly upgraded), so it is possible experiences in a base suite without a butler might be different. Note neither I nor my husband have any relationship with Hapag-Lloyd, receive no compensation for writing reviews, and am not employed, directly or indirectly in the travel industry. My comments are thus independent. Overall, we had a terrific time and I rate the experience, which must be judged relative to other luxury lines, as 5/5 overall based on both the experience on the ship and the itinerary. South Africa and Namibia are very interesting, scenic places to visit with a fascinating history and generally friendly people, though the countries have problems, and visiting it on the Europa 2 was a pleasure. My husband would have rated the cruise 4/5, if he were writing the review, rather than 5/5, primarily because he missed serious socializing with other English-speaking cruisers (see below), as we were in a tiny minority. This ship had the best food I have ever had on a cruise and some of the best I have even had on land in the San Francisco Bay area, and elsewhere in our travels. Service was also excellent overall, though there is some room for improvement in a few areas ( see below). Everything seemed competently managed, and I could relax, recuperate, explore, feel taken pampered, and not worry about things going wrong. GENERAL ATMOSPHERE AND PASSENGERS: The ship is new, beautiful, comfortable, and contemporary, like an "elegant resort” , though unpretentious in overall atmosphere. Passengers ranged in age from small children to 80’s, averaging around 50, wide variance. There were reportedly 60 kids on board, an unusually high number, as this was a holiday cruise, but the next one was scheduled to have only 7. There were not too many extremely old people, definitely less than we have seen on Silver Sea cruises, and there were very few people in wheelchairs, though they can be accommodated. The ship was immaculate, and nothing we dealt with was broken. There were no formal nights, or tuxedos, but people dressed up smartly on Christmas and New Years, and most men chose to wear jackets to dinner in the main dining room and smaller dining rooms, but not in the most casual indoor/outdoor Yacht Club venue, (and even there no one dressed like a slob). Quiet elegance (except on New Year’s Eve) best describes the general ambience. The ship is also LGBT-friendly. Almost all of the 516 passengers on this full cruise were polite , and arrived early or at least punctually for performances and excursions, as is common for Germans in general. Most seemed to be reasonably fit, some were very fit, and almost all were from German-speaking countries. The international crew members that interact with passengers speak both German and English, but some speak English much better than others. EMBARKATION: everyone embarked at 16:00, the same time, took about 30-40 minutes to go through procedures. FOOD AND WINE, very important to us, was excellent, and there were only rare misses on minor things I tried at breakfast and the most casual though extensive and excellent Yacht Club buffet. Wine and other beverages are not included in the base fare, which some veteran luxury cruisers could find troubling, but there are literally hundreds of wines from many countries to choose from with fair markups so you can get exactly what you want, or explore, and you do not have to present your room card to order. There was a knowledgable sommelier who supervised an interesting formal wine tasting, there are good cocktails, many spirit selections (including a couple dozen gins) and several bars with friendly, pleasant and creative bartenders. There are many good wines by the glass, and you can often order portions as small as 0.1 liters. Food and wine quality are by far this ship's strongest feature. Not much expense was spared on this ship for special events food either, e.g., for the New Years Eve festivities, we had excellent caviar, jumbo prawns, Moet & Chandon, and the Dinner in the Desert complimentary event was fantastic, inspiring, and beautifully done. Goose liver pate is available to order to your room for room service every day, if you like, and both the main dining room Weltmeere and French Tarragon restaurants had beef tartar. (See my link for various menus I posted, and the food on them indeed tasted as good as it sounds). SERVICE in the suite was consistent, unobtrusive, and respectful of privacy. Room service arrived on time and properly prepared. Various fresh and juicy fruits, flowers, and canapes were routinely presented to us. Our complementary mini-bar contents, (plus the PH included hard liquor options), bedding and bath were customized as desired ( e.g., when I requested a foam topper for the bed a few days into the cruise, because I found the bed too hard, the topper arrived the same night). The bed adjusts at the head, feet, and center, a very nice option. Dialysis is supposed to be available, though I have no need for it and cannot comment on any potential problems there. Front desk personnel are on call 24/7 and are responsive. Food in all restaurants is available in two languages. Negative is that around 8 PM, the busiest time, with this full cruise, getting drink orders could take longer than ideal. The table drink ordering service in the Yacht Club casual venue at peak hours was also a little slow on this full cruise, and as there is no hostess greeting you when you come in, unlike on other luxury lines’ most casual venues, on busy evenings (at least until we learned the routine) at first it could be a little disorienting and stressful trying to figure out how to find a spot to sit, where to go, where what food is, etc. We quickly learned there always is a spot to sit, and a waitress to help, though it may not be clear the first night of embarkation, so ask when you come in to get oriented and make sure they know you speak English. Buffet items are labelled in both German and English. We saw a few delays in the clearing of dirty plates in the Yacht Club and I think at peak hours they could use another staff person or two there. The best routine, at least on a full ship, is to either go to dining venues for dinner either early when they open, or go late, or have a reservation at one of the smaller dining venues, where your table is guaranteed from 7 PM -9:30, as there is only one seating. It is most crowded, with service slowest around 8 pm, a phenomenon I have also seen on other lines. Small dining venues are also open at lunch without reservation, easy seating. PUBLIC AREAS — stunningly beautiful, comfortable, spacious. I read that this ship has the highest space per passenger ratio, and it shows. There was only one sunny day on which everyone was on board and almost all (but not all) outdoor deck chairs were taken, and it is not necessary to reserve” deck chairs. My one personal issue is that the ambient temperature in the air-conditioned public areas runs at least a couple degrees higher than on other lines, as Germans do not like air too cool, so I wished I’d brought more short-sleeved day and evening tops than I had. The GYM and SPA are well-equipped and have ocean views, personal trainers, frequent fitness sessions, and a bicycling excursion expert who leads biking excursions at appropriate ports. One negative is that the jacuzzi, on the highest deck, unfortunately, is set to under 30 degrees C, so it is not really a "hot” tub per se. The POOL, which you can conveniently use any time it is open (though closed during sea swells) is pleasant, warm, and has a reserved adults only hour in the morning and afternoon, and a KIDS time hour each half-day, other times everyone is welcome, but there are instructions daily in the program that at all times there should be no jumping into the pool, and "respect should be shown to all.” The other negative is that the music in the spa was overly peppy, rather than soft. KIDS: The Europa 2 is trying to be family-friendly, despite its high prices. It has some family suites with adjoining rooms, and has special areas for small kids play, a teen area, a kids dining area, and it offers nanny care and family-oriented excursion options. This cruise was a holiday cruise, so it had more kids on board than usual, Well-off parents who want to take a multigenerational trip and still have some luxury down time would likely find this ship to their liking. The assigned adults/kids pool times almost always worked well, and at other “all ages” times access was usually fine for adults (unlike what I have seen on Holland America, where kids take over the pool). However, there was one exceptional incident when two boys and their father continued to play with a ball in the pool after the kids afternoon hour ended, interfering with a lap swimmer's enjoyment (she had come after the kids hour ended, expecting peace). She was unhappy and complained to a hapless nearby bartender whose German was weak and who at first was unsure what to do (but within a half hour, the kids were somehow gone, so apparently he, or she, did something). At the risk of stereotyping, Germans are generally keen on keeping their kids well-behaved, though of course exceptions can occur on a holiday time cruise. Personally I am very sensitive to the noises of loud kids, and was surprisingly almost never bothered by them here. I would not hesitate to book another holiday cruise on the Europa 2 (possibly Australia next year) even if it has kids. ENTERTAINMENT: this was very good for a small ship, and there was something for varied tastes. I greatly enjoyed four of the five major performance style offerings. There were three extremely talented and known classical musicians on board who typically performed together (a concert soprano, concert violinist, and pianist); a charming female A Capella group; a flamboyant and talented pianist who did very nice, energetic Elton John tributes; and a dramatic Spanish flamenco ballet/dance group. The fifth was not at all to my taste, a German DJ and British pop singer who collaborated on performing old hard disco beat and (to me) somewhat crude and uninspiring hits from twenty or more years ago, including, unfortunately, on New Year's Eve. Each day there is a pianist at teatime, there is a jazz bar, a more energetic bar, and a beautiful bar at the reception area. Movies are also shown, English and/or German, in the movie room, or on your in-room TV. Suites are equipped with Samsung tablets with some games, ship email access, but we did not use them as we have our own iPADs and laptops. INTERNET was spotty, usually slow in this African location, and 0.19 Euro per minute, with no unlimited plan, unfortunately, though basic free ship email for messaging was offered to stay in touch with home for those who just need that (extra charge for bigger attachments, surfing, etc.) ENRICHMENT lecturers: two speakers were on board, each did several competent talks about the regions we visited and its flora and fauna, with slides in both English and German at separate times, no matter how few people there were to listen. EXCURSIONS: We did several, most were good (4x4 into the desert and Cango Caves and Ostrich Farm tour were very good), with comfortable seating, though bus AC on the excursions (and for that matter on the ship) is generally set to the warmer level Germans prefer. Some scheduled toilet and food stops could be earlier than they happened (especially when one is not allowed to take food off board in Africa), but unfortunately this is true for many excursions I have done through other lines, too, that have to use local contractors. One excursion turned out not as represented in the literature , and I politely complained to reception, but unfortunately it was on the last day so I do not yet know how the management will deal with my verbal and written complaints about it (I expect some reversal of charges). This was the only formal complaint I made on the ship as there was not much else to complain about! DISEMBARKATION -- quick, flawless, no problems, in Cape Town. Potential NEGATIVES for English based people specifically, depending on their orientations: 1. GERMANS: All major announcements, menus, enrichment lectures, and safety drills were available in English, crew speak English, and there is an international hostess you can call for help, but people who do not speak or understand any German at all, or are not with someone who does, *and* who also wish to extensively socialize might feel lonely or feel they are missing out if surrounded by so many Germans, many of whom speak either no or only weak English. Right now, this is not the ship on which to have complicated incidental discussions about local geopolitical issues or economics with fellow travelers, as sometimes evolved on Silver Sea, Regent, or Seabourn, in English after a bottle of wine. Indeed, a minority of benefits and entertainment can only be appreciated by German speakers, such as a few readings and humor sessions. Also, explanations of the details of most musical and performance numbers were only in German, other than the basics in the program (and, of course, music mostly speaks for itself in most cases, as does dance). Although there is a spectrum of personalities amongst all nationalities, as others have noted in their reviews I think it is fair to say that German travelers are in general more personally reserved and less likely to be keen on starting or being receptive to conversations with strangers, even if they speak English, or even amongst themselves in German, unlike on English-language lines where infectious sociability is typically routine. My husband missed having the easy spontaneity of talking in English that he liked on Silver Sea, and the approachability of most people there and on other luxury cruises. 2.SMOKING is allowed only in designated outdoor areas, and in the smoking lounge (Herrenzimmer), but beware that an occasional undesired encounter with small amounts of smoke may occur if someone does not fully close the door to the lounge, or at the outdoor bar, just like on Seabourn. The one time I saw specific smoking area rules violated was New Year’s Eve, when a few passengers lit up under the Magrodome after midnight where the pool party was and no crew told them to stop (but I’m not sure if anyone asked them to -- I certainly did not). It was not a problem for us, but though we are non-smokers, we are not allergic or vehemently anti-smoking. NON-INCLUSIVE — as noted, even base wines and beverages are extra charge, unlike on other luxury lines; so are excursions. IN SUM: The Europa 2 is a beautiful ship with fantastic food and wine, overall excellent service (with some room for improvement as noted), and extensive space per passenger. Though marketed to both German and English speaking passengers, right now almost everyone on board is German, which may not suit everybody, especially passengers who do not mostly just stick to themselves anyway on a cruise. I plan to sail on this ship again on the right itinerary, though her close competition is still Seabourn, as my husband prefers passengers to be primarily English speakers. It would be nice if more English speaking groups would try the Europa 2. Link to the more detailed thread about this trip: http://boards.cruisecritic.com/showthread.php?t=2290219 Read Less
2 Helpful Votes
Sail Date: June 2016
The quality of Hapag Lloyd is exceptional since the booking process. Highly motivated staff from reservations to boarding and deboarding deserve a specific applause! Onboard staff are more than friendly and meticulously trained, they ... Read More
The quality of Hapag Lloyd is exceptional since the booking process. Highly motivated staff from reservations to boarding and deboarding deserve a specific applause! Onboard staff are more than friendly and meticulously trained, they are very professional, yet warm in attitude. I will not mention staff in particular, because starting with the Capitain - honorable mention to the quality person He is - each person on board of the staff is a valuable person. A waiter can only serve immaculate meals if the cook prepares them; The cook can only prepare them if the storeholder stocks properly; The storeholder can stock only if the logistics team arrange adequately. And so on! In short, a perfect team!! Each day my wife+son+myself were surprised with something new to have our cruise a full positive memory forever. Thank you Hapag Lloyd Europa 2 Staff, thank you Hapag Lloyd groundstaff too, for the quality offered - and delivered! Read Less
Europa 2 Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 3.5 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.5 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 5.0 N/A

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