4 Helpful Votes
Sail Date: April 2017
Choose this cruise to get from Cape Town to United Kingdom as it was at the best time. Queen Victoria was not till end of month should have waited. Astor suite was beautiful really big well furnished with a lovely stewardess . It was an ... Read More
Choose this cruise to get from Cape Town to United Kingdom as it was at the best time. Queen Victoria was not till end of month should have waited. Astor suite was beautiful really big well furnished with a lovely stewardess . It was an island of comfort in an otherwise mediocre ship. The astor needs a huge dose of TLC, znd some decent money spent on it. Food was OK, breakfast was OK but very predictable, we like tea in a tea pot every teapot was chipped with lids that didn’t fit, that was indicative of the standard of the ship. Crew were very nice, but struggling against the odds. The gym very basic and all instructions in German, considering the ship had spent 6 months cruising Australia a complete lavk of attention to detail . Disembarkation the premium suites were advertised as disembark at your leisure, they were in such a hurry to get every one off as coach loads of embarking passengers had arrived, and coaches for Victoria had arrived, just called everyone together. It was a rugby scrum of 800 passengers. Customer service have not answered my emails after 5 months. Read Less
26 Helpful Votes
Sail Date: April 2017
Take lots of antibiotics and cold and flu medicine with you. The cruise from Perth to Tilbury was full of sick people. They go to the card room, the bars, the dining areas and the lounge. They were taken on a tour of the kitchen. I ... Read More
Take lots of antibiotics and cold and flu medicine with you. The cruise from Perth to Tilbury was full of sick people. They go to the card room, the bars, the dining areas and the lounge. They were taken on a tour of the kitchen. I stopped going to the fitness classes, the entertainment and group activities because of the risk of infection. We ate outside. The well people were.becoming hostile to the sick people. Some well people would not use the pool. The bread and deserts are uncovered. Infection spreads. The gym has equipment that dores not work. It is like the rehabilition room in a rundown old person's home. The equipment in the crew gym is great but you are not allowed to use it. Forget this cruise if you have special dietory requirements. You either eat high cholestorol or salad for 39 days. The salad becomes boring. The white coat staff cannot fix things and they can hide behind limited English. The internet does not work. On the plus side you get to a lot of places. The excursion coordinator, Elizabeth, was excellent. It is cheap. The bar and waiting staff are great. They should be paid a living wage and not depend on tips. Tip those you like. Who knows where the $8 a day goes. If you like bus tours with lots of sick people this is for you. Not recommended for anyone who is or thinks under the age of 85 and who does not remember the war. Read Less
3 Helpful Votes
Sail Date: April 2016
Astor suite great, spacious and beautifully equipped lovely steward. Staff did their best. Rest of the ship could do with a lot ofTLC. Embarkation was a nightmare, the three premium suites supposedly offered leisurely disembarkation, it ... Read More
Astor suite great, spacious and beautifully equipped lovely steward. Staff did their best. Rest of the ship could do with a lot ofTLC. Embarkation was a nightmare, the three premium suites supposedly offered leisurely disembarkation, it was a rugby scrum, every one called together before they were ready. Even a couple who had to go to the hospital were caught up in this. They just wanted every one of as soon as possible because the coaches of embarking passengers had arrivef We chose this ad only ship that was going from cape town to southhampton at a time we wanted, Queen Victoria was nesrly a month later, should hsve waiteda month food was ok but nothing to write home about , gym not up to much, as a wsy of getting from A to B rather thsn flying back from cape town was ok, as a holiday very very very very very very very very very very very very very disappointing. My advice is this a a budgetcruise line and it shows Read Less
9 Helpful Votes
Sail Date: January 2016
On-board Management makes good money by promoting packages. Value for money is poor. Especially staff are not friendly & does awkward drinks. Cabins sometimes smells likes a fish. Entertainment is always the same excellent. Pool ... Read More
On-board Management makes good money by promoting packages. Value for money is poor. Especially staff are not friendly & does awkward drinks. Cabins sometimes smells likes a fish. Entertainment is always the same excellent. Pool area service is very poor. No towels after get wet. Food in Buffet restaurant is not as per the taste & crew working in that areas is disgusting, they eat & drink from the buffet. The Shops are most of time closed & the staff working in the premises is look like sleepy moods. The shop have no such a variety of products & too expensive. The Excursion where they take us & how the staff take care of us is very touchable to our hearts. Read Less
15 Helpful Votes
Sail Date: December 2015
About the cruise from Fremantle to Esperance and return Departing From: Fremantle On: Mon 14 Dec 15 Returning On: Sat 19 Dec 15 Power: Nowhere on the web site nor did the travel agent say that the power plugs where ... Read More
About the cruise from Fremantle to Esperance and return Departing From: Fremantle On: Mon 14 Dec 15 Returning On: Sat 19 Dec 15 Power: Nowhere on the web site nor did the travel agent say that the power plugs where the European style plugs, our travel agent said that it was a British company and it would be the English plug. We went to the reception desk on the first day and asked if they had any adapters to convert from European style plugs to Australian plug they said no but when they found out that I had been booked on with a CPAC (Continuous positive airway pressure ) machine they seem to find one. The next morning the reception rang us to see if I was finished with the adapter, I found this very discerning as I was told that I could use for the whole voyage due to my health problems Food and Restaurants: To start the lack of variety between the Waldorf Restaurant and the Ubersee Club, the food was the same. The difference is that in the Waldorf Restaurant the waiter bought you the meal to the table ( emphases is on wait , several times sitting near the serving station we saw food bought out and after about five to eight minutes the food was served to our table) and one help oneself at the Ubersee Club. The coffee seemed bitter and very strong and it came from urn. After the first show we went back to the Ubersee Club for coffee and a snack but there were no snacks (Danishes, cake and biscuits etc.) The Web Site says that there is Afternoon teas and late night snacks. We could not find the late night snacks The variety of the meals did not very that much and there was only two Appetizers Soup Main meals where on other cruise ships there are three and four every one. No steaks chicken or any type of seafood Table setting lacked finesse as they had no soup spoons on the table in the Waldorf Restaurant instead they had desert spoons In the Waldorf Restaurant one evening as Appetizers they had Swedish Meat Balls advertised, when the dish arrive I surprised to find only one meat ball on the plate, several passengers made comments to the waiters that in the English language the plural means more than one yet in the Ubersee Club I was told that I could help themselves to as many as one wanted. After several trips other cruise ships around the world, we were disappointed in the standard off dress in the Waldorf Restaurant in the evening people came in thongs shorts and tee shirt and on the formal night some of the people weren’t dress up Security Several people that we talked to found the same problem with the cabin doors, we all expected the doors to lock when they closed as they do on other cruise ships, not so on the Astor, first evening we shut the door and short time later someone pressed the handle down and the door open, he blamed the ships motion. This is a Security problem; there is no notice to say that the cabin doors are not self locking. The doors could be fitted with slam locks (self locking) or notices placed on the back of the doors stating that the doors are not self locking under the lifeboat sign Damaged cases On our case we had an expensive address label when we handed our case over at the luggage area, on our way aboard we happened to see a luggage address label next to the Gangway, it just happened to be ours, When we arrived at our cabin we found our case and the pull up handle was damaged. When we landed we could not find our case in the area for our cabin number. We asked if all the case where off the ship and one of the staff just waved us off to another area and said damaged case where over there they made no effort to apologises about the damage to the cases. Where we found our case with a completely broken pull-up handle we had to use a strap to pull the case TV The range of TV movies was very poor and the selection of TV Channels also was poor , no channel with documentaries on or cartoons etc where on other cruise ships there are three and four channels with other forms of entertainment, on our TV on Channel 1 one could not read where the photos were taken Service The best way to describe the service: is the lack of service! If one was in the Astor lounge the only time where one could order a drink was about fifteen minutes before the evening show, no service in there at any other time of day. Even with the orange dot on the card that represented the drink package they still had to take the card and it took at time up to fifteen minutes before there returned with your drinks card and then you had to sign receipt. Even when I ordered two drinks on my card the insisted that they took my wife’s card, I could have been buying a friend a drink and then I do not know what would have happened. My wife went to the Spa area just before the life boat drill and asked about the Spa package that we had as she wanted to have her nails done; the lady there did not seem to be able to understand the English language and could not tell us about the Spa package. So the next day we went to the Reception desk to find out about the Spa package and by the time we went back to the Spa area we were told that there was no more time slots for nail packages. Yet they kept on advertising the different spa treatments the whole voyage. It seemed to us that most of the crew had a fair amount of difficulty in understand English; some of them had to get a supervisor to help them understand what was said The Company said that they had not had any complaints before Read Less
4 Helpful Votes
Sail Date: December 2014
I am a regular reviewer and I have never had to make a unkind review and I do not like complaining but I feel I have to warn potential passengers of my experience of cruising on the “Astor”. This was my fourth cruise this year and I am ... Read More
I am a regular reviewer and I have never had to make a unkind review and I do not like complaining but I feel I have to warn potential passengers of my experience of cruising on the “Astor”. This was my fourth cruise this year and I am an experienced cruise passenger. My problems started when I booked the cruise on-line from an advert in the West Australian Newspaper. The advert said; I should pay before a certain date because the price would go up. It didn’t the price went down. I wrote an email to the “Cruise and Maritine Company” to point this out and included the price difference. Their reply was trite, so I sent another email explaining my point of view. They did not reply. From the minute I entered the ship to the minute I left, the staff who were manly Eastern European were indifferent, distant and quarrelsome. Duty free bar prices I thought were steep compared to a five star hotel in Bali; for a cocktail (using cheaper brands of spirits) $10.95- a small draft beer $6.95 - a glass of house wine $8.50 The noise in the public rooms as well as the cabins was loud and the vibration from the engines was constant. The ship being small, took the full brunt of the Indian Ocean swell and pitched and rolled, thank goodness I do not suffer from sea sickness. The Astor was previously called “Fedor Dostojevski” and served the Russians. Straight out from a Gulag it would seem luxury, but for the average cruise passenger I would rate it less than two star. Therefore, if you expect only two star accommodation and service for a four star price this holiday is for you. When I picked up my suit-case on boarding the cruise it was damaged and security agreed that it was their porterage that was responsible. Later I was asked to see a receptionist and I thought they would solve the problem but they only offered me a paltry sum off my cabin account, which I declined. Because they admitted responsibility, I asked them to put it in writing so as I could claim off my travel insurance. The receptionist became aggressive and accused me of bringing the suitcase on board already broken so as I could defraud their insurance. I was too disgusted to argue and left. With their attitude I am not expecting an apology at any time soon. And finally when I got my Bank Statement they had taken my cabin account off twice, I could not believe it. They did reverse the transaction but I panicked when I seen what they had done, again no apology or explanation. I promise I will never set foot on the boat again.   Read Less
2 Helpful Votes
Sail Date: March 2014
It was to be just a short break. A group of women (30) with a hobby in common (scrapbooking) on board the MS Astor for a few days out of Fremantle doing what they love best. Embarkation was confused, but I'll put that down to the ... Read More
It was to be just a short break. A group of women (30) with a hobby in common (scrapbooking) on board the MS Astor for a few days out of Fremantle doing what they love best. Embarkation was confused, but I'll put that down to the group organisation rather than the cruise line and get to what I really want to say - about the cruise itself. The food ranged from ordinary to poor. There was one really nice roast duck, but other than that ... I mean how do you make a cheese and herb omelette tasteless? And availability of food was extremely poor. Outside of set meal hours, there was nothing to be had. We were doing back to back - 3 nights cruising and then a 4th night in port. So on the morning of the first section, we were just going about our normal activities. We weren't disembarking with the rest of the passengers. We didn't know that they were expecting us to go through all the checkout procedures. We did know that we would have to change cabins (why for one night?) but didn't realise the trouble this would cause. They issued us with new ID cards, but that meant that the computer system couldn't find us because it still had us in the old cabins on the old ID cards. What we (by this time only 2 of the original group of 30) didn't know that that the breakfast service was being shut down at 8:00am (instead of 9:00) and that there would be no further food available anywhere on board until lunch at 1:00pm!! We were lucky to find a spot where an urn and some tea bags were available to make a cup of tea!!! On the Sunday evening, I booked for a massage - I asked for 15 minutes head and shoulder. When I got back to my room I found that I had been booked for a 30 minute massage, but thought OK let it go. When I went for the massage, it seems that I fell asleep (as do many people during a massage) and when I woke up they charged me for 60 minutes ($186!!). No amount of trying to reason with them was of any use. No amount of trying to talk to someone at the Reception Desk was any use. It is a SCAM people. I discovered that I was not the only one they did this to. When I went to disembark on the final morning, they couldn't find me in the computer - one hour to reconcile between my original embarkation and my disembarkation because of the back to back. No one available to take my (very heavy) bags full of scrapbooking gear off the ship because the majority of passengers were overnighters and had only 1 small bag. And then when I finally got to the last security check point, they can't find me in the computer either and tried to send me back to Reception yet again. I'm not going to keep going - to talk about the engine noise, the claustrophobic inside cabin that felt like a cell, the paper thin Cabin walls, the hip bath sized pool, the very poor layout of the ship. On the plus side - the Entertainment in the Astor Lounge each night was really good. And that's about all the plus side! Read Less
2 Helpful Votes
Sail Date: March 2014
My husband and I have been on many many cruises over the years and have been before on the Astor on 2/01/2014 from Fremantle to Asia and back and had a great time. We saw the farewell 1night cruise and thought it would be great to go on ... Read More
My husband and I have been on many many cruises over the years and have been before on the Astor on 2/01/2014 from Fremantle to Asia and back and had a great time. We saw the farewell 1night cruise and thought it would be great to go on and asked a couple of our friends to come along as they have never been on a cruise before and we were singing the praises about the Astor. When we arrived at the port of Fremantle for boarding at 4.30pm we were told to wait as they had a lunch time event on and they were not ready for us to board, no apology, we were all told to sit down and wait to be called per row, we felt like we were being treated like a herd of cattle after spending our money on what was supposed to be the start of a nice experience especially to introduce our friends to cruising, we eventually boarded at 6.00pm and then had to go to reception to join a big line of passengers to register your charge-card to activate your on board card, we did not get to our cabins till 6.30pm, never any apology from anyone. We had a pleasent evening the entertainment was good, but in the morning we woke with our stewardess banging on our cabin door at 7.15am to come in to check the mini-bar, they said we had to have our cabin keys back by 7.30am otherwise we would be charged $25.00, we went to breakfast after being up early as most people were, everyone would have left the ship by 9.00am, they just wanted you off to get organised for the big cruise ahead, we felt like we had been on an school over-night excursion with food and entertainment thrown in for the price of $149.00 each. 4.30pm on board - 9.30am dept next day, what a joke, what a disgrace, next year they are having lots of overnight stays on board, would certainly recommend not going on them, very disoppointed after our first experience on the Astor, will not be going with them cruising next time around, they have got too greedy and trying to do too many events and cannot cope with them all. Kate Clymer Read Less
5 Helpful Votes
Sail Date: December 2013
A small group of us spent a night on the Astor in Fremantle, Western Australia on a "cruise to nowhere". The ship remained in port and was designed as an introduction to cruising for new cruisers. Most of us had cruised a ... Read More
A small group of us spent a night on the Astor in Fremantle, Western Australia on a "cruise to nowhere". The ship remained in port and was designed as an introduction to cruising for new cruisers. Most of us had cruised a number of times previously and since . I have not done a review earlier but as I see constant advertisements for the Astor in our week-end newspapers I feel that it is time for me to say something !!! We enjoyed the night we had on the Astor, fun entertainment and good food HOWEVER the ship itself is like a "caravan on the sea". It is very small with very limited facilities. This is fine if potential cruisers are aware of this but the advertising we see indicates in now way how small and limited this ship is! In absolutely NO WAY does it compare to real ships such as the P&O or Royal Caribbean ships that sail out of Australia. These ships have a huge array of eating options on offer , a choice of pool and spa areas and numerous entertainment options. I feel that potential cruisers need to be aware that the Astor is nothing like the ships they generally see advertised and need to do further research so that they make an informed decision regarding sailing on this ship!!! Read Less
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