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9 Helpful Votes
Sail Date: September 2018
Chose Scenic based on online reviews etc. Considered it to be one of the top river cruise companies. We were very disappointed at service levels and food. Breakfast and lunch were major disappointments with minimal options and ... Read More
Chose Scenic based on online reviews etc. Considered it to be one of the top river cruise companies. We were very disappointed at service levels and food. Breakfast and lunch were major disappointments with minimal options and “cafeteria-feel” in the restaurant area. Our first lunch on the ship offered salads and the only hot food option : “liver balls”! For the money paid to take the trip, definitely disappointing. The water levels on the Danube were low and so bus travel dominated the first few days of our trip. Overall, Scenic tours include excursions with bus rides that are too long, example : trip to Salzburg. Also quality of docking areas are very poor : ours were generally in industrial areas or areas not near downtown or old core areas of the cities we were visiting. Tour guides were ok but duration of tours were either too short or too long. We felt that some tours included visiting a few spots that were just tossed in to make up some time. Also, most guides didn’t use their microphones properly so we were unable to hear them very well. Visit to Budapest was disappointing. Sailed into the city in the morning and really only had an afternoon to visit “Budapest in depth”, as Scenic called it. They brought us to a piano recital (which was good), but upon leaving our bus broke down and we were forced to wait in a hot bus for over 1/2 hour. Needless to say, the remaining tour consisted of a quick visit to one other site and then back to the ship. Communication among company, employees and customers was very poor. Even though the company knew water levels were low, they provided few details as to how this would impact our trip. They basically only told us that our ship was changing from the Amber to the Pearl (an older ship). This included a room downgrade in our case and it was only when I pointed this out to the tour director did they consider offering some form of compensation. We didn’t understand why they would set up an early breakfast in one location of the ship, then change it to the formal dining area and then back to the early breakfast location for late risers. Doesn’t make sense and annoys travelers. Overall, tour was not worth the money and we were totally disappointed with the company, service and tour quality. Read Less
5 Helpful Votes
Sail Date: September 2018
We believed the Scenic literature and presentation and signed up. The river was low and so we had a substitute older ship, the Pearl; we were bused from Nuremburg to Passau for the first three days of the cruise. We were berthed in an ... Read More
We believed the Scenic literature and presentation and signed up. The river was low and so we had a substitute older ship, the Pearl; we were bused from Nuremburg to Passau for the first three days of the cruise. We were berthed in an industrial area next to the garbage bins. We had paid for a balcony cabin, but since we were docked next to other ships for most of the trip, this was impossible to use. The drapes remained closed and the balcony was waste space. Only half of the guides were informative, the food was convention quality, the wine was plonk and the service was average relative to the cruise industry. Most of the passengers were over 65 and likely were on statins, but most of the menu was high in cholesterol and waiters could not suggest appropriate dishes. Would it be a real problem to provide skim milk for cereal? Scenic has no control over river depths, but they do have control over other aspects and the quality was limited. Two days out of eight matched expectations. Only redeming quality was the opportunity to interact with terrific fellow passengers who made the journey memorable. Read Less
4 Helpful Votes
Sail Date: September 2018
Trip compromised by low water levels. We had to be bused three hours to an alternate older ship. The usual views were of other ships moored against us. Long journeys by coach. Most of the guides gave limited information relative to our ... Read More
Trip compromised by low water levels. We had to be bused three hours to an alternate older ship. The usual views were of other ships moored against us. Long journeys by coach. Most of the guides gave limited information relative to our usual travel experiences. Walking tours did not provide options for people with limited mobility. There were only two days out of the eight that matched expectations. The food compares with adequate convention food; very difficult to select low cholesterol options which was surprizing given the average age: most of us probably were on statins. Cabin was very tight and the private balcony could not be used because of the adjacent ships so the premium was not of any value; we had to keep the drapes closed for privacy otherwise you would be able to see and touch cabins on the next ship. All inclusive did not result in good value for experienced travellers; this is meant for people who prefer to assign details to a "tour operator". Scenic can not control the river levels but could improve some service and excursions. Excellent travel companions helped make the best of the trip. Read Less
5 Helpful Votes
Sail Date: September 2018
We are reasonably experienced cruisers (Silversea, Regent, Oceania, Princess) but this was our first river cruise. We chose Scenic based on their all inclusive 5 star claim and the advice of friends who had sailed with Scenic before. The ... Read More
We are reasonably experienced cruisers (Silversea, Regent, Oceania, Princess) but this was our first river cruise. We chose Scenic based on their all inclusive 5 star claim and the advice of friends who had sailed with Scenic before. The Danube itinerary suited our interest in visiting both Budapest and Prague and the Scenic Amber was reported to have the kind of amenities we were looking for. We were quite looking forward to this cruise but unfortunately Scenic seemed intent on failing to meet even the most basic expectations. First the Ship. Sadly we never got to experience the Amber. A couple of days before our departure for Budapest we were advised by Scenic that we would be traveling on the Pearl not the Amber. No explanation or apology offered. Had the Pearl been the same class of ship as the Amber it would have been a non issue but as the Pearl does not have a pool, which my wife was looking forward to using for daily exercise it was a major disappointment. We understand the vagaries of river travel but this switch did not seem to be justified other than as a scheduling error by Scenic as the Amber was in the same stretch of the Danube as we were and indeed we actually met her heading for Budapest on our way to Vienna. As we had no prior experience with Scenic or river cruises we were not aware of some of the other amenity losses; including no separate dining room for the Table Rive and (hearsay) some people were very upset that the class of cabin they had booked on the Amber was not available on the Pearl. The lack of prior notification of the change did not leave them an opportunity to change plans. Cabin: We were booked on the Diamond deck with butler service and while small the room was more or less as expected. The Pearl is designed with a "separate" balcony area with a window that can be lowered if you wish the outdoor experience or raised in inclement weather. It provided me with an opportunity to get out of my wife's way but being separated from the rest of the cabin reduced the flexibility that the additional space could have afforded. We noticed that some of the other lines incorporated the balcony area into the cabin proper allowing some space for sitting. Service; We cannot fault the staff aboard. Hotel staff worked their butts off trying to keep up but the Pearl is so grossly understaffed (Pax/crew ratio 3.3) that is impossible for the staff to meet the advertised 5 star standard. Our butler was doing double duty as a dining room waiter (on call it would seem). It may seem like a small thing to some but the bean counters at Scenic seem to require the servers to limit a pour of wine to no more than 3 ounces (champagne 1 oz). This would be ok if you could find a waiter to top up your glass but they were usually too busy. At a table of four where we were all drinking the same wine they refused to leave the bottle implying this was against policy. Food: It is hard to find words. First impressions are important and for our first dinner I ordered the Sea Bass. When it arrived, it looked like a sardine on the plate. I have never seen such a small portion. I'm not a big eater and don't tell me I could have ordered more, I know! But as this is a five star ship I shouldn’t have to order two meals to get one! The quality of food was poor to average. Anyone who wishes a balanced meal is out of luck. I ordered extra vegetables every meal. My specific request resulted in a second broccoli floret being added to my dinner. Given the huge amount of wonderful vegetables available in the local markets the lack of vegetables was very disappointing. My wife has an allergy to asparagus and this was made known to the manager. In one instance she wished to order a wrap and asked if there was any asparagus in it. The waiter acknowledged the request but brought the wrap anyway without comment. a close call! Interestingly the quality of the food improved a bit a few days into the cruise after a re-provisioning. Makes one wonder why they didn't start that way. Again, the staffing issue was a problem. Dinners were rushed events, more typical of chain restaurants than a five star dining experience. Due to river level issues were not able to sail to Nuremberg as planned but had to turn around at Regensburg and return to Passau. The extension visit to Prague was a highlight. Great hotel, tour director that was the best ever. All in all we were quite disappointed both with Scenic, the Pearl and river cruising in general. River cruising has too many uncertainties if our experience is typical. I've seen it written that river cruising is like a package bus tour without the unpacking. this is certainly true so if that style of travel is not your preference stay away. Read Less
5 Helpful Votes
Sail Date: October 2017
This has been the most disappointing holiday that we have participated in. This was our first river cruise where we travelled from Amsterdam to Budapest. We wanted to try something different. Despite that we got to briefly visit some ... Read More
This has been the most disappointing holiday that we have participated in. This was our first river cruise where we travelled from Amsterdam to Budapest. We wanted to try something different. Despite that we got to briefly visit some incredible places however the longer the cruise went on the more disappointed we became with the overall process. I guess most of the disappointment results from the perception created by marketing versus the reality that is delivered. River cruising is as close as you get to a coach tour through Europe. To that end have chosen to write a list of what they don’t tell you in the brochure/online’: 1. The cruise company claims to offer a ‘choice of airlines’. Our experience was that our first leg of our trip was on the airline of our choice and then the second and third on Swiss Airlines. The explanation was that Scenic has a relationship with Swiss Air. Swiss Air are not as bad as American Airlines but they are not to the standard that we enjoy in our part of the world. While our trip up was fine, our trip home was nothing short of traumatising on Swiss Air instead of our chosen airline (see below) 2. The entire travel experience is a cookie cutter, pressure cooker, production line trip which means if you move outside the programme the production line stops working. We opted to spend two extra nights up front in Amsterdam and two after in Budapest. Because of this, Scenic were not interested in airport transfers or transfers to/from the boat despite using their recommended hotels and despite what they say in their advertising. 3. Our welcome aboard was easy, fast and professional. All the staff onboard are exceptional, second to none and the service is a lot more personal than on large ships. Marina, our butler was awesome. 4. First impressions are the ship is smart, clean and slick and as the trip progressed and as we passed a huge number of other riverboats, I felt we were on one of the best ones on the river. Our cabin was everything we expected and more with both a balcony and slide down window in the lounge part. It became a haven to escape to away from the one public lounge/bar onboard. Probably the only slightly weak point on our ship when compared to others passing was that the top deck is a bit spartan however it could not be used a large part of the trip as it was closed and folded down so we could fit under low bridges. 5. The cross section of people in marketing photos does not really reflect the people who actually river cruise. The process is more geared to older travellers, inexperienced travellers and people who seem obsessed with meeting new friends. Everything onboard has been designed exclusively for these groups. There were a few couples onboard, including ourselves who were obviously uncomfortable or disappointed with this Hi de Hi, over familiar ‘get to know you’ type vibe. 6. There are sing-a-longs to old songs I did not know the words to. 7. It is not possible to get to breakfast without at least 30 fellow passengers and staff saying Good Morning along with more at the breakfast buffet. The surrounding chatter at breakfast consists of, have you cruised before, how did you sleep, health issues and on two mornings, an in-depth discussion about bowel movements. 8. There is a ‘Port Talk’ every night in the main lounge 15 minutes before dinner which outlines the upcoming day. They cover docking times, what excursions take which bus at what times, an overview of each excursion happening the next day, how many steps are involved in an excursion or if there is an elevator alternative, if there is any uneven surfaces or inclines involved, how far you will be from a souvenir shop, times between food. They finish with waiters bringing mock-ups of the main courses through the room so that there are no surprises with what their dinner option is going to look like that they order 30 minutes later in the main dining room. During dinner a brief summary of Port Talk is left in your room. 9. Disappointingly there are some excursions where photography is not allowed. You are not told until you disembark the bus to begin you excursion where you will be offered an apology and thanked for your understanding. In my world that does not cut it. It is not like anything there was up to Versailles or The Louvre standard where you are allowed to take photographs. 10. Unlike musical entertainment in the Crystal Lounge, Port Talk in the same Lounge is not broadcast on the television in your cabin to ensure that if you want any information about the following day you are forced to sit and mix with fellow passengers. 11. Dinner takes two hours every night regardless of how fast you eat or if you are first or last into the dining room. There are four tables for two people that are close to the next table to ensure you cannot be left alone if you chose a table for two. 12. There are a lot of busses involved. The format of the fortnight makes it feel like bus touring without the need to unpack and pack everyday as your floating hotel room moves with you however like a bus tour you need to be up early each morning for breakfast (with the exception of two) and then ready to set off on a bus for your chosen excursion. 13. The excursion guides are very knowledgeable and excellent without exception. 14. The first thing after arriving at any excursion is a protracted group toilet break. At times the excursions move at snail’s pace, particularly around shops and souvenir shops, stopping every 40 or fifty steps for a story while people catch their breath while at some attractions, neck snapping speed with barely enough time to take photographs where allowed, ensuring little time for any free time in any of the towns. Free-choice are marketing buzzwords as the excursions are anything but. They are hightly structured with little or no opportunity to explore by yourself. 15. Everybody on the boat gossips. Something said at dinner is back to you at breakfast from a complete stranger. Twice. 16. There are a lot of Australians onboard who are not backward in coming forward on their feelings about gay people. This is not really a holiday or environment that works well for gay couples. 17. Despite the perception created prior to the trip, there is no local cuisine. The food onboard is stunning but mainstream and non-offensive. 18. I had imagined from reading the marketing collateral that when the boat docked you could simply disembark and stroll a short distance into town. River cruising has become so crowded that in most cases the boat docks along with a multitudes of others in custom built docks which are a bus ride from town. The crew became quite ‘excited’ when we docked 2 hours early and we suggested we would walk the 3.5 kms into town. 19. There is little or no time to wander off. The ship docks, everyone piles onto their buses for their excursion and upon their return the boat sails again. There is little time for your own exploring. 20. Very few onboard care about maximising their time in each port and are happy to achieve one attraction per stop or alternatively settle for a drive around the town that takes in most highlights as viewed through a tour bus window before returning to the ship. We quickly learned to avoid these rest-home styled outings. 21. There is WIFI onboard which works some of the time but slowly. Any travel sites that would be helpful to plan your own excursion the following day when the schedule is suddenly changed are blocked. 22. By and large the excursions and port stops are in heavily touristed towns and villages full of other tour groups, tourists, souvenir shops and tourist traps. 23. Marketing warns you that from time to time you will be docked alongside another boat which you will walk over or through to get to the dock. I didn’t stop to think that this would also mean we could not use our balcony and had to close our curtains for long periods of time as our room looked directly into another a metre away on the next boat and theirs into ours. 24. The limited numbers, behind the scenes excursion to The Vienna Riding School turned out to be a tour bus full of fellow travellers who were given the same tour that the public could buy. We were the first to register our interest in tickets to a performance at the school and purchased the premium tickets that resulted in probably the worst seats in the theatre where you could not see much of the show. Given this was the main reason for choosing this itinerary and company, I was gutted. 25. You are on your own. Heading home, our evening flight to Zurich was cancelled three hours after we were due to depart. Scenic advised us to deal directly with Swiss Air who gave us a bottle of water and a bed directly on the marble floor of the Budapest Airport departure hall where there are no shops or vending machines to buy food and drinks In summary, the boat is better than most we saw on the river and there are masses of them. The staff are fabulous, fun, and professional. However, river cruising in Europe has become crowded and become a formula type holiday, one step up from a bus tour. It certainly delivered a different reality that the perception created by marketing. I don’t think I am old enough to appreciate the style of travel that European River cruising offers and need a lot more from my vacations and I certainly do not expect to be sleeping on old marble airport floors. Won’t be trying river cruising again anytime soon. Hugely disappointing with a traumatising finale. Read Less
1 Helpful Vote
Sail Date: August 2017
The advertising was very appealing, but what a disappointment. We have been on two ocean cruises and thought that a smaller number of guests (160 v 2,800 or so) on a river cruise would mean smaller crowds on board. A poor start when ... Read More
The advertising was very appealing, but what a disappointment. We have been on two ocean cruises and thought that a smaller number of guests (160 v 2,800 or so) on a river cruise would mean smaller crowds on board. A poor start when we were not met at the airport by the Scenic person. There were large signs for Avalon and Viking, but not for Scenic. Eventually, a lady turned up, after a wait and some worrying on our behalf. The opposite occurred regarding our crowding expectation. With only one bar/ lounge and two dining rooms (Scenic claims a third, but its a table in the main dining room) and a rooftop area that is off limits a lot of the time due to bridges, we found we were always in a crowd. The other travellers were very nice. The food was fine, the drinks plentiful. The scenery was great, as were the locations from Budapest to Amsterdam. The cycling was a personal highlight! Most of our time was on a tight schedule, which was not relaxing. The excursions left little time for our own exploring. There was an evening update of the activities for the following day - the Tour Director's routine/ patter became tiresome - following this we were off to dinner, where you could not book a table in advance. Much better on the big ships! The entertainment, such as it was, was OK, but not a patch on the big ocean going ships. Again, the small bar/lounge area meant it was a big crowd when most people turned up for a show. Our room , on the Diamond Deck, was very small and the balcony was not private; we could hear what our neighbours were saying or doing. The shower controller fell off and the window could only be closed if I physically assisted by pushing it up as well as using the control. The maintenance man fixed it once but it quickly failed again. He fixed the shower and it was OK for the rest of the trip. On balance, we would not recommend a river cruise with Scenic. Read Less
4 Helpful Votes
Sail Date: June 2016
Scenic was highly recommended by our travel agent. We found it less than remarkable. Misrepresentations included the role of the so called "butler" - we never saw or heard from him, and nightly local entertainment on board - ... Read More
Scenic was highly recommended by our travel agent. We found it less than remarkable. Misrepresentations included the role of the so called "butler" - we never saw or heard from him, and nightly local entertainment on board - there were two such events, including the "Crew Show". The on-board entertainment that was provided (piano player/singer) was stale and off-key. It is difficult to say which was worse, the food or the on-board dining room service. Both were bad. Our best meal was a dinner at a hotel in Budapest before we joined the cruise. We have better coffee at home. The ship was comfortable. However, the shower in our room was uncomfortably small. The view from our balcony was awesome when we were able to use it, which was not often as the ship was bolted to another ship virtually every afternoon, night and morning. Excursions were rushed and schedules inflexible. Scenic is not responsible for rising water on the river and the subsequent inability to reach intended ports.(We reached our day #6 port on Day #8 and disembarked from there). However, Scenic could have done a MUCH better job adjusting land trips so that guests were not on a coach for 7 hours for a 1 hour city tour. Find a closer venue. Leave earlier so that there is more time at the venue. I would not sail on Scenic again, certainly not before trying some of the others out there. We could have done better on our own, spending a handful of days in Budapest, Vienna and Prague. Our next trip will be un-escorted. Read Less
2 Helpful Votes
Sail Date: October 2018
Was under the impression care free travelling. Everything paid for eg museums. Disappointed not notified of low water levels until the day. We were to be on the boat. Came as a shock to us we’d be staying in hotel two extra days. ... Read More
Was under the impression care free travelling. Everything paid for eg museums. Disappointed not notified of low water levels until the day. We were to be on the boat. Came as a shock to us we’d be staying in hotel two extra days. Dinner and drinks were not covered as they would be on boat. We were on the buses far too long and too many hrs. We packed and unpacked at least four time. Was promised care free travelling. Unpack once be done with it. Did not see everything promised on this cruise. This was our once in a lifetime adventure. Very disappointed. I can say the food was excellent and the staff and service was great. For the $19,000 we paid for trip was not worth the money. We could of done several bus trips since we were on buses anyway and packing a lot of the time. I can say it would of been a great trip if we had not had to transfer and been on the river full time Read Less
3 Helpful Votes
Sail Date: September 2018
We choose this cruise because we had done the Rhine and this looked like a decent alternative for our next cruise. The day trips on this cruise required more bus time then the Rhine cruise which made for long long days. The low water level ... Read More
We choose this cruise because we had done the Rhine and this looked like a decent alternative for our next cruise. The day trips on this cruise required more bus time then the Rhine cruise which made for long long days. The low water level caused us to have to change ships too days prior to the end of the cruise this made for hectic travel time of packing and unpacking. The kitchen and bar staff were great however the butler service was a lacking compared to the service we received two years prior on the Scenic Crystal. For example all the products in the min fridge were not to our liking so www asked the butler to change the items in the mini fridge i.e. more beer less wine and on this trip he stated that the mini fridge has a fixed set up and can not be changed however on the Crystal the butler was only too happy to make the changes. This is why we rated to trip in some ares mediocre. However the money we paid of the trip was top dollar. Read Less
2 Helpful Votes
Sail Date: August 2018
Cruise director and crew did everything they could to make our trip enjoyable. Disappointed that we were not able to sail on the more expensive and newer Jade do to problems with low water levels in the Danube. Sailed on an older boat the ... Read More
Cruise director and crew did everything they could to make our trip enjoyable. Disappointed that we were not able to sail on the more expensive and newer Jade do to problems with low water levels in the Danube. Sailed on an older boat the Pearl and halfway through the trip bused to a second vessel further up river. Not a big issue as this was the day we were already taking a day-long trip to Salzberg. Just meant we had to pack and unpack again, missed a section of the river and the bus trip was a bit longer. I heard that others on other cruises at this time were cancelled or people ended up busing instead, so I counted ourselves lucky. The cabins were small but comfortable. Enjoyed the local folk entertainment on board. There was a reasonable variety for dinner although the breakfast and lunch offerings somewhat repetitive. The shore excursions were included and typically a couple of different options. All the guides were extremely knowledgeable Loved the using their e-bikes and our stops at smaller communities along the way. Would have been nice to have yoga or other onboard fitness activities. Added on a pre-cruise stay in Prague and post-cruise stay in Budapest. The accommodations and guided walk organized by Scenic were great. Would recommend having this full experience. So yes there were very big problems due to water levels in the river but I believe Scenic worked hard to make to work. Read Less
4 Helpful Votes
Sail Date: July 2018
5 STAR ASPIRATIONS - 3 STAR DELIVERY!! As a preamble I should say we are comparing the Scenic offer with Seabourn which is a true 5 Star product. This was our first river cruise and I appreciate that many of the downsides identified are ... Read More
5 STAR ASPIRATIONS - 3 STAR DELIVERY!! As a preamble I should say we are comparing the Scenic offer with Seabourn which is a true 5 Star product. This was our first river cruise and I appreciate that many of the downsides identified are typical of the river cruise experience and not unique to Scenic. First the good points 1 The staff were excellent and tried very hard. However due to the multi tasking required several promised facilities did not live up to the promise. How can your ‘butler’ be in attendance when she is waiting on tables. If the service cannot be efficiently delivered why offer? 2. The boat was very clean and tidy all the time 3. Our suite was fabulous. However looking in others they seemed small. I appreciate that small cabins are typical of most river cruise boats, not exclusive to Scenic 4. The excursions were very well organised. However on some occasions, such as in Vienna they started at 8.00am when they could very easily have started 1.00-1.50 hours later as we were in port to late evening. Consequently breakfast was served 6.30-8.00 which was not necessarily desired by those guests not participating in the tours. 5. The free laundry service is very useful 6. The unlimited drinks at any time is a generous facility and the quality of wine,spirits and champagne offered was good. 7. Good modern easily useable technology in the cabin and ample power points 8. Relaxed dress code. 9. Due to difficulties with low water levels making parts of the Danube unnavigable the cruise schedule had to be amended on several occasions. This was seamlessly managed by Scenic Downsides 1. Some aspects of the service did not live up to promises. For example whilst the mini bar was refreshed daily occasions the replacement champagne was left on the table not placed in the fridge. Dirty glasses were left on the desk for several days and half finished bottles of water were not refreshed. Three empty ice buckets accumulated on the small coffee table before being removed. In view of the excellent and hard working staff is this perhaps a reflection of poor management or being over worked? 2. Due to the size of the public areas at full occupancy they were not capable of accommodating all the passengers 3. The dinner is at a fixed time of 7.00 pm, which personally is to early for us on vacation. Whilst ‘open seating’ is advertised there are very limited tables for two. Whilst we are happy to dine with others we feel this should be at our discretion, not forced upon due to lack of alternative seating 4. Our particular boat (Scenic Pearl) could perhaps benefit from some additional bed chairs and deckchairs on deck. Observing other Scenic boats they appear to have more which are needed during sunny days. 5. Whilst understanding the need to dock boats side by side this is one feature in particular which will deter us from returning to river boats. If your boat is in the middle or your side abuts another boat it makes the cabin and common areas very dark as blinds and curtains are drawn for privacy. Not sure if multiple docking is essential or an economic benefit as I noted that in several locations boats were not multiply docked. 6. Being something of a foodie the food was perhaps the biggest disappointment. The buffet selections at breakfast and lunch were limited and fell well below 5 star standards. In the heart of the summer we would at least expect strawberries, raspberries, blueberries etc. The menu selection for dinner was also limited and only of average standard. Recognising the 5 star boast if a limited selection is offered it has to be of excellent quality which unfortunately it was not. At ‘Late Breakfast’ in Portobello one morning I was served my fruit and yogurt after cold poached eggs. Not acceptable. 7. The restaurant times seemed to be arranged at the convenience of the staff not the guests. In addition if a sitting ended at say 9.00am the food was cleared away by 9.05. Not very client friendly or conducive to guests who arrive at 8.55 Due to the downsides identified above we have concluded that river cruises are not for us. Potentially Scenic has a great product which on our cruise was let down by attention to detail and generally disappointing food. Read Less
1 Helpful Vote
Sail Date: May 2018
We were disappointed in this cruise line. We did a river cruise in Europe with Scenic almost a year ago. We were in a 200 cabin (205, 207, 209?). The balcony was pretty useless; would have made more sense if they took out the doors and ... Read More
We were disappointed in this cruise line. We did a river cruise in Europe with Scenic almost a year ago. We were in a 200 cabin (205, 207, 209?). The balcony was pretty useless; would have made more sense if they took out the doors and made it part of the room. If you happen to be on the balcony you could hear conversations from several rooms away. The excursions were mostly great. Their headsets were horrible and desperately needed to be upgraded. The worst part was the food. Trying to serve an entire, albeit small, ship at the same time in the evening is a bad idea. We sometimes had to wait 45 minutes to order, so we were served late. And the food portions were, as some of the Canadians said, quarter sized. No seconds, except dessert. We expected local food, but only got German sausage once. The staff was friendly and some overly so. I expect that was to receive extra tips (included in cruise price). They did work extremely hard. I heard some say the work they were doing was not what they signed up for; bait and switch? Read Less
1 Helpful Vote
Sail Date: April 2018
Let me just say that the service on our ship was outstanding. Most everything else wasn't. We could have missed our transport to the ship had we not brought our luggage down early where we were told a different time for transport ... Read More
Let me just say that the service on our ship was outstanding. Most everything else wasn't. We could have missed our transport to the ship had we not brought our luggage down early where we were told a different time for transport than previously. There was not great coordination between excursion debarkation time and food service. For instance coffee service did not begin until 6:30 am with an 8 am tour. For the women on our tour we found this was not adequate time to get showered and dressed, eat breakfast and be ready to leave. And some excursions returned at midnight with breakfast closing at 9:30 am. Water was only served by the glass, except for excursions. There was no water that could be carried around easily onboard. And the bar personnel was stingy with ice unless you specifically asked for a lot. Ship balconies are not private; there are only partitions between cabins. So you could hear your neighbor's conversations if you had your balcony door open. The tailormade devices, for which they are so proud, are antiques. Other tour companies had lighter, smaller, and more effecient devices. Their self-tour gps didn't locate you and give you information. You had to choose a location from a list. The food was quite sad. The protein portions were virtually non-existent, and as some Canadians remarked the vegetables were quarter size. There was barely any regional food. And the food was bland. There was nothing salty onboard - except for a can of pringles in your cabin - no peanuts, chips, etc. There was supposed to be gelatto onboard, but instead there was only ice cream. Some excursions were better than others. I expected more than here's the cathedral, the beer pub, and the shopping is down that street. We were lucky enough to have Charles as a tour guide, who had lived in Medieval Rothenburg and knew everyone. At Marksburg Castle I was afraid some of the older traveling companions would fall on the treacherous steps. Another marvelous tour guide we had was Eva in Strasbourg. I would have liked to have seen the daily menu posted somewhere. The most enjoyable meals we had were hamburgers and fries in our cabin. But you had to go to the dining room first to find out what they were serving! So much better than enduring a 2 hour dinner with only one seating! The tour director was quite knowledgeable on the history of the cities we visited. However, unlike other cruises I have on, he had no knowledge about the local shopping! Read Less
3 Helpful Votes
Sail Date: April 2018
The disembarkation port of Budapest had no transport to our hotel included. We booked our own accommodation which was near to the Scenic choice of hotel Marriott. This was discriminatory. The ship was good, it was clean, and fully ... Read More
The disembarkation port of Budapest had no transport to our hotel included. We booked our own accommodation which was near to the Scenic choice of hotel Marriott. This was discriminatory. The ship was good, it was clean, and fully ready by the time guests arrived. The cabins were as advertised and cleaned daily to a high standard. The dining part of the experience was definitely below 5 star. Breakfasts and lunch were good but the dinner meal was well below standard. At times the meals were under cooked, cold eg, caesar salad was a cos lettuce cut in half with two strips of bacon, two anchovies and dressing, all on a plate. As for lobster tails, not cooked and when making a complaint, the dining room manager refused to accept that the lobster was not cooked even with the evidence clearly visible. Entertainment, was adequate. Service by all staff was very good. Ports and Shore excursions. Guests need to be advised that when making a choice prior to the cruise that the information supplied by Scenic, on the free choices, fully includes the time spent on buses to get to these destinations. Additionally, Scenic ships should always dock inside the limits of each town being visited along the river rather than docking miles away and then busing into those towns. Local information should be given to guests so as to extend their ability to decide on where they will go on each shore excursion, this includes areas of each town not previously advertised. Tour guides spent too much time giving history lessons rather than showing guests around. Read Less
Sail Date: May 2017
We were happy with the cruise overall but very disappointed with the size of the cabin and the engine noise, couldn't sleep without earplugs.Also still trying to work out why we paid extra for diamond class couldn;t see any difference ... Read More
We were happy with the cruise overall but very disappointed with the size of the cabin and the engine noise, couldn't sleep without earplugs.Also still trying to work out why we paid extra for diamond class couldn;t see any difference other than the decks.The dining room was at times very disorganised and also waiting for drinks to be ordered and served .I think that the cruise was overpriced and didn't live up to their web pictures.Laundry arrangements on board were very poor considering what they charge should be part of the package.The staff were at times hit and miss with service as they seemed to be under staffed.The cleaners were excellent and didn't miss a beat with the cabins cleaning and were very helpful with peoples needs. Overall I think that these cruises are very over priced and we felt very let down as we expected a lot better as they are supposed to be five star.We will never go on a river cruise again because of our experience overall.Any one going on a Scenic river cruise needs to check the cabin location due to the noise. Read Less
3 Helpful Votes
Sail Date: October 2016
Heard and seen many good reviews on TV about this tours so decided to give it a go, Booked a Rhine river cruise from Basel to Amsterdam in a royal panorama suit. The suits only 2 on the ship are at the rear of the boat-incredibly ... Read More
Heard and seen many good reviews on TV about this tours so decided to give it a go, Booked a Rhine river cruise from Basel to Amsterdam in a royal panorama suit. The suits only 2 on the ship are at the rear of the boat-incredibly noisy and smell of diesel fumes and cigarette smoke as the crew gathers here and smokes all the time,even with closed windows we could smell both the diesel and the cigarette. The cabins are tiny comparing to other similar category as I cruised the Nile and Jangcee river before and the size were nearly double than this.Also pretty steep price for the 7 days paid more than 8K per person AUS-the dinners are set at 7pm and goes for 2 hours no other choice either you skip it or eat at this late hours-the room service is very limited and not healthy either,burgers and brownis with chipos etc The booze was flowing freely so if you are an alcoholic probably will have happy time onboard well we were not.The first 3 days were nothing to look at while sailing-flat boring scenery-the first port of call-Strassburg was missed as the captain and crew made an error and miscalculated the lock times so we had to wait 5 hours to go through and all shore activities were cancelled.Pretty annoying when the whole cruise is 7 days and this was supposed to be one of the highlight. The table la rieve degustation dinner-only for the top deck guest were good but the portobello-Italian evening was less than impressive. Only 2 -2 seater table on the entire restaurant and even those were set next to the "feeding station" so it was like eating at a cross road people bumping into your chair and private space all the time. Also there were some noisy canadian and American tourists onboard who were more interested in their own little fun than listening the cooments on shore trips. Well I certainly wouldn't recommend this very expensive suits to anyone as they simply grossly overpriced for the 7 days the scenery and the service. Read Less
9 Helpful Votes
Sail Date: June 2016
We did a Danube cruise on the Scenic Pearl from Nuremberg to Budapest from 20th to 27th June 16. We were in a Junior Suite. The cost including Business Class fares was £7500 for the two of us. High water levels on the Danube. We ... Read More
We did a Danube cruise on the Scenic Pearl from Nuremberg to Budapest from 20th to 27th June 16. We were in a Junior Suite. The cost including Business Class fares was £7500 for the two of us. High water levels on the Danube. We were notified before we left that the boat could not make it to Nuremberg because of the high water levels. We were told that we would be bussed to near Passau - about 2.5hrs. As we had gone out early for a weekend in Nuremberg this was no real issue. But for the others on the trip it was as they this meant they either had to miss Nuremberg or face a c 6hr/there and back bus trip. But the more serious issue was whether we would be stuck in Passau for the whole week. A Viking boat had tried to 'escape' only to hit the bridge and had to 'Abandon Ship'. Clearly not advisable! Eventually, they were able to make the ship as low as possible by removing sun shades all the furniture and railings on the sundeck and we made it under the bridge with inches to spare. I can't really criticise Scenic for any of this. But, as ever, communications were in short supply. They did keep us safe. Note this an not uncommon issue with river cruising that must be taken into account. Suite We had a Junior suite. But it was still quite 'compact'. About what you would expect from a 'Regular' suite on a sea cruise. I don't think we would have wanted anything smaller. Beds comfortable. Clean. Well equipped. Just as an aside, a number of cabins two floors below us flooded when a valve blew. They had 3 inches of water in their cabins and, as the boat was full, they were rather stuck. I think it would have ruined our holiday if it had happened to us. I understand the cabins had not dried out as the cruise ended and new occupants arrived. Food The food was a great disappointment. Breakfasts were fine. Buffet lunches missed all the stuff we had been expecting like a 'carving joint of the day', prawns, crab claws etc. Dinners were even more disappointing. We had no 'WOW' meals. Fish was universally overcooked as were the veg. If you want fine dining, Scenic is not for you. Food much better on UniWorld and it bears no comparison to what you would get on Regent or Silver Seas. The Crystal Dining room is more like a canteen. The tables are very close together with inches between the tables for four. The noise level is high and on hot days the air con couldn't cope. Service Generally Eastern European crew. We had 'issues' with our butler who had a real 'attitude' problem. But the rest were great - friendly and efficient. They probably need more staff as drinks service was slow and limited outside the main lounge. There is only one bar which was closed during an exhibition of local dancing. Excursions Generally very good. The perennial problems of guides wanting to fill every moment of a 90min coach trip with talk,talk,talk. But this is not exclusive to Scenic. Best trip was to Melk Abbey. The evening concert at the Palais Liechtenstein in Vienna was top notch in every way. The tour of the Hospital in the Rock in Budapest was fascinating. On the last night we were sailed along the Danube as the buildings were lit up. This was magical. Read Less
6 Helpful Votes
Sail Date: June 2016
We chose this cruise because of Scenic's "reputation" which unfortunately did not follow through. It got of to a bad start. On the coach from Munich one of the passengers noticed we were on a different route. Unfortunately ... Read More
We chose this cruise because of Scenic's "reputation" which unfortunately did not follow through. It got of to a bad start. On the coach from Munich one of the passengers noticed we were on a different route. Unfortunately the representative could give us no information. Three hours later (the journey should only have taken 20 minutes) we arrived at the boat but no information was forthcoming from the Cruise Director. It turned out that because of high river levels the boat wad stranded! The first excursion to Nuremberg took three hours each way as opposed to 20 minutes! I e mailed a scenic who said it could be Thursday before the ship could start her journey. As it turned out we sailed on the Tuesday evening. The trips and the guides were good The food I have to say was extremely disappointing. Scenic say that they provide fine dining. Sadly this is not the case. In particular the evening meals were poor. Most people we spoke to agreed and thought that the cruise was overpriced. We also did not like the regimented meal times. Being called to dinner was more like a holiday camp scenario. I can understand why the meal times are set because the waiters have to double up. More staff are required The cabin was compact but adequate and kept very clean. The staff were friendly but stretched. We looked forward to this cruise but have to say it has put us off choosing another river cruise. Read Less
5 Helpful Votes
Sail Date: June 2016
We chose this cruise and Scenic because we believed that Scenic were the number 1 River Cruise providers. We expected to have a 20 minute journey to the ship but it ended up driving for 3 hours. The guide on the coach had no information ... Read More
We chose this cruise and Scenic because we believed that Scenic were the number 1 River Cruise providers. We expected to have a 20 minute journey to the ship but it ended up driving for 3 hours. The guide on the coach had no information as to why we were embarking at a different port. It turned out the ship was docked and could not move because of high water levels. However the lack of communication and information was very poor and many guests were left angry. When asked specific questions at the embarkation meeting we were not given a specific answer. The first trip was to Nuremberg, which should have been a 20 minute drive, but took 3 hours each way which was tiring. An e mail from Scenic informed me that we could be stranded for 4 days. However it turned out that we could sail on the Tuesday night but had to sail back to our second destination but we weren't complaining Our main complaint was the quality and choice of food. This cruise is advertised with fine dining - not so. Breakfast was ok but was only at a specific time and heaven help you if you arrived within 5 minutes of the cut off time as everything was taken away. Choice in the dining room was poor. If you like salad and pasta, fine, but not everyone does. We ended up having snacks in the "River Cafe" which is part of the lounge. The choice here was much better and it was proved by the number of people who started to eat here. Dinner choice and quality was terrible. The quality and presentation was quite simply terrible. One night for instance I asked for my dessert a pancake with a plum sauce. When it arrived it was "deconstructed" by this I mean chopped up and thrown on the plate. I truly believe that Scenic were cost cutting in respect of the food. The trips were fine but the return times did not leave much time to get ready and you had to come down for dinner at a set time which did not suit us. And, before dinner, you had to attend the Port Briefing fir the following day The air conditioning was not working but the staff would not admit this. The evenings were very warn and uncomfortable and this was highlighted when we had to disembark through another Scenic Ship. Read Less
4 Helpful Votes
Sail Date: October 2015
This was our first river cruise, and we had great expectations. We had read reviews, talked to neighbors, and got mostly positive feedback. We pictured ourselves riding along the Rhine, Main and Danube, sitting on the sundeck and watching ... Read More
This was our first river cruise, and we had great expectations. We had read reviews, talked to neighbors, and got mostly positive feedback. We pictured ourselves riding along the Rhine, Main and Danube, sitting on the sundeck and watching the castles go by. There were a few days where that actually happened. But far more often, we were going through locks looking at the concrete walls (too many to count), sitting at a dock double parked (so you view is a suite on the other ship), or taking long bus rides (way too many). Our understanding was that in some cases when the rivers are high, the ships might have a problem getting under bridges, but they just closed the upper deck and folded down the railings, etc. Well, the other problem is when the rivers are low. Then there is no solution except to pack up and ride a bus down the river to another boat, or finish your trip with a bus tour. Scenic usually has ships going in the opposite direction, but it was a 3 hour bus ride to the other ship, and then the next day we had to ride the buses back 2.5 hours each way to do the scheduled tours. Compared to ocean cruise ships, everything on these ships is cramped - the size of the rooms, the ceiling heights, the dining room, etc. The main dining room was used for all the meals. Breakfast and lunch were always buffet style. Dinner was usually sit-down, but there were two or three nights when that was also buffet. The buffet is a large oval in the center of the dining room, with serving stations spread all around. At the beginning of a meal you would have 100 plus people trying to get to the buffet. There was room around the oval for maybe 50 or 60 people, and no room to stand behind them. There was also no organization as to what was where and no lines established. You just needed to elbow your way in wherever you could. Scenic does a good job with what they have to deal with. The service was outstanding (except at dinner), and the food was excellent. They provide some cultural events that are superb. A lot of my comments are an issue with all river cruises. The rivers are getting way overcrowded, and there are just too many boats on the rivers and too many tourists at all the attractions. Read Less
1 Helpful Vote
Sail Date: May 2015
First of all I should mention that we had awful weather - cold and wet - and this obviously affected my enjoyment of the cruise. We were new to river cruising and I am glad that we chose a shorter cruise as our intro. There were no onboard ... Read More
First of all I should mention that we had awful weather - cold and wet - and this obviously affected my enjoyment of the cruise. We were new to river cruising and I am glad that we chose a shorter cruise as our intro. There were no onboard activities apart from a quiz one evening. Scenic cater for the more mature traveller and we found that the tours were not active enough. For example the best day weather wise was Salzburg but there were two stops on the way there so having done the walking city tour - one hour - and had lunch, there was only 45 minutes of free time. Regarding the ship itself, the restaurant and bar area were very cold - I was in layers the whole time. If you feel the cold take plenty of sweaters and shawls to put over evening wear. People didn't seem to dress up as much as they do on ocean cruises. There are also 68 locks to navigate if you take the whole trip to Amsterdam so nights are noisy - take earplugs. We dined in Portobello which is just a glassed off area at the front of the bar and also Table la Rive which is just a table for twelve at the far end of the restaurant - both meals were good. The standard of food overall was good with plenty of choice although the buffet dinner on the first night was a bit of a scrum. There were some interesting towns along the way - its worth walking around Regensburg because if you choose the Weltenburg abbey trip you won't see the town at all. I would have liked to explore Passau but as soon as we came back from the tour of Salzburg we sailed off - there did seem to be a rush to get to the next lock - presumably to avoid queueing. The sun deck was closed off most of the trip because the river was high and bridges low. Read Less
Sail Date: August 2019
I’m so pleased I chose the Danube to introduce me to river cruising! Climate changes are affecting river levels and we were unable to cruise the section from Nuremberg to Passau, which was disappointing but Scenic did their absolute best ... Read More
I’m so pleased I chose the Danube to introduce me to river cruising! Climate changes are affecting river levels and we were unable to cruise the section from Nuremberg to Passau, which was disappointing but Scenic did their absolute best to keep us happy!! We were bused to Passau and there we docked for 3 nights. To see the tours we had scheduled we had to be bused anywhere from 2-3 hours which was tiring - decisions to skip out on tours were made so as not to get overtired. The sights were astounding and the guides knowledgeable. The audio system was inconsistent and needs to be streamlined. I especially enjoyed cruising on the Danube. The Pearl was beautifully maintained. Clean, modern. Meals were delicious. Lots of options. Well displayed. I thought perhaps there could have been an earlier seating for those who didn’t do tours - at times it was a long wait for dinner as late as 7:30 to wait for the buses to return. All staff I found professional and attentive. Vienna was astounding and I would only ask that the cruise stay an extra day there! Our cruise director was terrific! 5 star service! She explained everything well. Always available for questions. This won’t be my last river cruise! Read Less
Sail Date: July 2019
The list of dates given above did not match our trip. We were on Rhine HIghlights beginning July 10 in Amsterdam. Howerer, the boat was lovely with great bathrooms. the staff, mostly Serbian and Romanian, were friendly and competent. The ... Read More
The list of dates given above did not match our trip. We were on Rhine HIghlights beginning July 10 in Amsterdam. Howerer, the boat was lovely with great bathrooms. the staff, mostly Serbian and Romanian, were friendly and competent. The Cruise Director, Andreea was a real trooper handling everything that came up with grace and excellence. The stops were very nice, and the guides were very good, except one. The complementary drinks and mini bar and excursions were a definite plus. Andreea spent a little time each afternoon explaining how it would all work the next day. The only drawback for us was the dinners. The choices were just not appealing to us. They did have chicken, steak, and salmon for alternatives, though. Breakfast was fine with a large buffet around the center serving area. One could also order special things like pancakes and french toast from a menu. Lunch was good, but difficult to maneuver the center buffet. There was no beginning or end, so one had to just jump in front of someone else. Read Less
1 Helpful Vote
Sail Date: July 2019
I am writing here since each cabin is only allowed one official evaluation – and if you happen to feel differently than your roommate, there is no option to voice a second opinion. My friend and I took the Scenic Pearl from Amsterdam ... Read More
I am writing here since each cabin is only allowed one official evaluation – and if you happen to feel differently than your roommate, there is no option to voice a second opinion. My friend and I took the Scenic Pearl from Amsterdam to Budapest from July 1 to 15th. The basis: I had never been on any cruise of any kind in the past, and also never on any guided trip (other than a weekend bus trip last summer). I plan and organize my own holidays according to my interests and have travelled mostly in Canada and the USA with limited international travel to Iceland, Scotland, Germany and Ukraine. The attraction of a river cruise was a hotel room that came along with you as you got to see a bunch of sites throughout central Europe. We chose Scenic for their all inclusive pricing and that was definitely the right decision. Anything we wanted was included (aside some very pricy champagne), but all beverages, any time, snacks, mini-bar, butler services, tour guides, travel out, all excursions, nothing extra – no having to keep coins handy for tips – aside from personal shopping and buying drinks or snacks out on the town, you really didn't need to carry money or your CC with you. Service was excellent, meals were superb and aside from one dish with octopus or squid which felt like you were chewing on a garden hose and their inability to actually FREEZE ice cream, I can't think of anything that was less than excellent. The tour director was amazing and worked 18 hour days I'm sure, to meet all our needs and get us organized and coming and going on time. All staff were friendly, willing to assist and aside from a couple likely language issues (we got the wrong food on room service and the wrong pillows from the pillow menu), you couldn't have asked for better service. Probably not necessary to make up the rooms twice a day – you come in from a day out and toss your shopping, clothes etc on the bed and go for a drink – come back and it's all somewhere else because they have straightened the bad and left your chocolate – but sheesh, should that really be a complaint? While it was nice to be travelling with your hotel room, I didn't realize just how MUCH time was going to be spent on the boat – some days we only got out for 4-6 hours, occasionally a whole day or overnight in port and once not at all for 36 hours. 64 locks resulted in about 25 to 30 hours of time going up and down..... Time off the boat came to about 73 hours by my diary – in 14 days – which averages around 5 hours a day. That includes all the bus travel time as well which for the Salzburg trip was almost 5 hours alone. I'm saying there was much less time for actual exploration and sightseeing than I expected. Most of the time off board was taken up with a guided tour downtown (which I started skipping), and then an hour or so of free time. It was never enough – there's so much to experience and all you are doing is clock watching to be sure you get back in time. I never felt relaxed – it was regimented the whole time – get up, eat breakfast, get on the bus, follow the guide, look here, see that, listen to this, your own time for a few minutes, get on the bus, get on the boat, eat, sleep, repeat. I appreciate you can't have 150 people doing their own thing – you would never get anywhere, but I sure wish there had been much more free time – or I should have just used the bus to get to a destination and left to do my own interests. And this is strictly a “bricks and mortar” tour – forget smelling the roses or walking in a park with grass beneath your feet, or scrambling along a brook or river and listening to the birds and enjoying the breezes, no botanical gardens, no animals or zoos, or gardens. I'm sure some of these countries have these things, but no options for anything nature was in the tour at all. I DID smell the roses though at an amazing Volksgarten in Vienna and had I known there was a zoo at the Schonbrunn Palace, I most assuredly would have skipped the palace tour (AFP by that time!), and took the train out to the zoo – with pandas no less! But by the time we realized there was something else to do, it was too late and the bus was leaving and there was no time again. On board entertainment was good – a couple were excellent, but I missed at least a couple. It's really awkward when you get into port, have 90 minutes free time to explore, come back to the boat for a 45 minute concert and then have 90 minutes free time to go explore again. Just couldn't be bothered to rush back to the boat when you're out in town having fun. Why plan it that way? Entertainment while sailing makes sense – entertainment on board when you are in port and could be out, did not. Have to comment on the Scenic App which guided you along as you were exploring. The GPS feature to keep you grounded as to where you were and how to get back to the bus was excellent. BUT – it's a really big power pig and even using their devices, I could not actually listen to the commentaries for a full day without it going dead – and at the end you just use it for the GPS and nothing else. The last day in Budapest - we had planned to take the Hop on Hop off bus for a bit of more detailed exploration - but we didn't get off the boat til 10, to the hotel by 11, then a long checking, and it was noon before we got going at all. And we only had one day - half wasted - again we probably should have just done our own thing and taken a taxi to the hotel early and not waited for all the planned exits. Time in Budapest but nothing seen....sigh..... In conclusion, I'm glad I went on the trip – but I would not want to go again on one like this – it would need a lot more port time, a lot more free time and I would be much better organized to go and do what would interest me. If a guided tour is your thing, then I would highly recommend Scenic for their excellent service and all inclusive policy. But if you are normally independent and not a good follower or team player, perhaps not. Read Less
Sail Date: June 2019
Pros: professional staff, very clean ship, liked our cabin BJ202, local entertainment onboard very good, city tours were our favourite, good selection of ports and excursions. Cons: Cabin - no butler in our balcony junior suite as ... Read More
Pros: professional staff, very clean ship, liked our cabin BJ202, local entertainment onboard very good, city tours were our favourite, good selection of ports and excursions. Cons: Cabin - no butler in our balcony junior suite as advertised. Julius, our butler, had other employment commitments on the boat. Almost every time I called him and asked for something he said to call reception. Not answering his cell when I called sometimes and often we had different people (butlers?). Our room steward often forgot to replenish kleenex, qtips, face cloths and bath salt. Air conditioning worked poorly at night and it was very warm in our cabin. Excursions - The Luxembourg excursion was a waste of time. Long bus ride and only about 1 hour to spend touring this city which is undergoing major renovations. The Roman Park: total chaos. Three buses from our ship visited this place and when we arrived, our tour guide was confused and trying to help other tour guides. Wasted approximately 40 minutes standing around and did not see much of the wonderful sites in this park. Strasbourg: homeless people on the streets and questionable characters. Our tour guide gave us a brisque tour of Strasbourg and would rather have had more of a guided tour. Sat down for a snack in the square and people would approach us trying to sell belts. Food: could have had more of a selection rather than repetitive chicken wings for lunch. TIP: Order wine off the menu rather than drinking the local wines the servers constantly offer. Overall, the cruise was wonderful but there needs to be some modifications made. Read Less
Scenic Pearl Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.0 4.3
Entertainment 2.0 4.0
Public Rooms 5.0 4.4
Fitness Recreation 3.0 3.3
Family 1.0 3.3
Shore Excursion 4.0 4.4
Enrichment 2.0 4.5
Service 4.0 4.7
Value For Money 4.0 4.2
Rates 5.0 N/A

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