5 STAR ASPIRATIONS - 3 STAR DELIVERY!!
As a preamble I should say we are comparing the Scenic offer with Seabourn which is a true 5 Star product. This was our first river cruise and I appreciate that many of the downsides identified are typical of the river cruise experience and not unique to Scenic.
First the good points
1 The staff were excellent and tried very hard. However due to the ...
Dear Paul F,
Thank you for your review and we are pleased to hear you found your suite fabulous and the boat clean and tidy at all times. It's also great to read you found our excursions...
This was our first ever river cruise even though we have travelled a lot. Scenic were recommended to us by friends who had sailed with them last year and also our travel agent spoke well of them. We travelled from Amsterdam to Budapest commencing late June 2018.
We are fussy travellers and happy to pay good money to get the best that is available when we travel. I must say we were less than ...
ship very modern well designed . cabin very adequate dining very good great not to have to handle money for drinks etc .on board entertainment scenic does it well good artists and varied performances to give a spectrum of the cultures in those countries visited .ports and excursions liked the special concerts for scenic passengers only .service brilliant the staff have a sense of humor .
did ...
Embarkation and disembarkation were fast and easy.
The ship was pristine clean, easy to walk around.
The suite cabin was compact with lots of storage place, the balcony is an oasis of retreat
Dining is first class. The waiters, chef and buss people are first class (courteous, efficient and always happy to serve you).
Entertainment and activities are chosen with great detail. You can do ...
We figured we were old enough now to do one of these river cruises - being in our early 60's. We splurged & chose one of the Royal Suites. Best decision ever! The cabins are relatively compact on these river cruises, so the added bonus of a little sitting room & a bathroom with a bath was very much appreciated. Not that you spend a huge amount of time in your cabin but when we did we really ...
We were disappointed in this cruise line. We did a river cruise in Europe with Scenic almost a year ago. We were in a 200 cabin (205, 207, 209?). The balcony was pretty useless; would have made more sense if they took out the doors and made it part of the room. If you happen to be on the balcony you could hear conversations from several rooms away.
The excursions were mostly great. Their ...
The disembarkation port of Budapest had no transport to our hotel included. We booked our own accommodation which was near to the Scenic choice of hotel Marriott. This was discriminatory.
The ship was good, it was clean, and fully ready by the time guests arrived. The cabins were as advertised and cleaned daily to a high standard.
The dining part of the experience was definitely below 5 ...
Dear Longride,
Thank you for your review of your cruise on Scenic Pearl.
We are pleased to hear you found the ship good and clean and the cabins were cleaned to a high standard on a daily...
Let me just say that the service on our ship was outstanding. Most everything else wasn't. We could have missed our transport to the ship had we not brought our luggage down early where we were told a different time for transport than previously.
There was not great coordination between excursion debarkation time and food service. For instance coffee service did not begin until 6:30 am with ...
Dear LaBubba,
Thank you for your review. It's wonderful to hear you found the service on Scenic Pearl outstanding, but felt that everything else was not.
In terms of your dining experience,...
This was our first river cruise and cruise with Scenic Tours. We chose Scenic because of its inclusive pricing. It was as advertised. They didn’t even take a credit card and my final invoice was so miniscule that I could use of some of my extra Euro change.
From the very beginning this cruise line was a class act. They greeted us at the airport and transferred us to our hotel in Amsterdam ...
This has been the most disappointing holiday that we have participated in. This was our first river cruise where we travelled from Amsterdam to Budapest. We wanted to try something different. Despite that we got to briefly visit some incredible places however the longer the cruise went on the more disappointed we became with the overall process. I guess most of the disappointment results from ...
Dear Em-jay,
We are sorry to hear you did not enjoy your first cruise with us. I have passed your feedback along to our team to review. If you would like to contact us about your specific...