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349 MSC Cruises MSC Preziosa Cruise Reviews

MSC Preziosa Northern European Cruise 28th August – 4th September 2019 Yacht Club Southampton – Zeebrugge – Rotterdam – Hamburg – Le Harve – Southampton We have previously cruised with Celebrity (Standard balcony, ... Read More
MSC Preziosa Northern European Cruise 28th August – 4th September 2019 Yacht Club Southampton – Zeebrugge – Rotterdam – Hamburg – Le Harve – Southampton We have previously cruised with Celebrity (Standard balcony, Concierge, Sky Suite) and with NCL (Standard balcony) – all out of Southampton. This was our first experience of MSC and, it has to be said after reading plenty of reviews, we were somewhat nervous. There seemed to be a lot of very negative reviews out there. It is therefore with great pleasure that we can report that we had a wonderful cruise! MSC is quite different to Celebrity and NCL. We stayed in a Deluxe Yacht Club suite, which as we expected, was about the same size as a standard balcony on Celebrity/NCL. It differed in that the bed was more comfortable (memory foam mattress), there was a spacious walk-in closet and the bathroom was in marble, with a bath. The minibar is also included, and is regularly restocked. As is standard for these staterooms we were greeted by a bowl of fresh fruit and a chilled bottle of sparkling wine on embarkation day. Embarkation in Southampton was a dream. We deposited our cases with the Yacht Club host, parked the car, and then a butler led us past the queues to security. Once through there, another butler led us to a dedicated Yacht Club area in the terminal where we were offered refreshments whilst they took our passports and tickets and came back with our cruise cards. A group of eight of us were taken on board together (we would become firm friends during the cruise) by the butler and taken to the Yacht Club. There we were given more refreshments and an introduction to the YC by the concierge. We were then shown to our stateroom, and the butler unpacked our suitcases for us. Although our tickets said board at 5.15pm, we pitched up at noon, and were settled on board in less than half an hour. The Yacht Club is delightful – the Top Sail Lounge has plenty of comfortable seating, live music, snacks available throughout the day and butlers on hand providing excellent bar service. On the One Pool Deck, there is again more than ample seating, a hot buffet and, again, attentive butlers. The drinks package included is generous and gave us more than enough choice. Before going we had been disconcerted to see that it doesn't include gelato and milkshakes. On board, we found some gelato available on the One Pool Deck and we didn’t want milkshakes (but we suspect they would make you one if you asked – they were happy to go “off menu”). All of the staff in the Yacht Club are SUPERB – we really could not thank them enough – they were always on hand when needed to help, with a smile. We had seen a lot of negative reviews about the food on board. With the exception of one visit to the Inca Buffet, we ate entirely in the Yacht Club. We are not fussy eaters but we are fussy about standards. The standard of the food was, generally, high. Hot food (including hot food at the buffet in the One Pool Deck) was hot and, in the restaurant, was served on hot plates. We always found at least one thing (usually at least two) for each course that we fancied. Portions are indeed a little small but that worked well for us, because rather than choose between two things that appealed to us we just ordered them both! Staff were happy to oblige. The risottos and the beef Rossini were particularly good. Only one dish wasn’t – the oxtail consommé was so devoid of flavour I wondered if it had been made with the water used to clean the ladles. We were not impressed by the food in the Inca buffet, but with the fare in the Yacht Club so good, we had no need to return to it. Room service is free 24 hours/day in Yacht club – my other half said that the pizzas were good! We intended to have a leisurely and relaxed cruise, so we spent all of our time on board and did not get off in ports. It was just so relaxing we didn’t want to move. We did explore the rest of the ship. Everywhere it was clean and well appointed – and the décor is plush and luxurious throughout. We even had a successful flutter in the casino. Some people fret about announcements in multiple languages. We enjoyed the diverse passenger mix and did not find such multilingual announcements intrusive. We had no problem meeting lots of English speakers, and (as with every cruise we have done) the people we met made our holiday. Yacht club grants access to the thermal area of the Aurea spa and my other half enjoyed that as well (I stayed up on deck with my book.) Shows are not our thing, so we didn’t go to them and cannot comment. Disembarkation was as easy as embarkation. Having been so nervous about this cruise because of the reviews we had seen, I hope it speaks volumes that we really did not want to leave. We had a wonderful cruise. We would certainly cruise with MSC in their Yacht Club again. Yacht Club is at least as good (and, I think in many ways it was better) than Concierge Class on Celebrity and we commend them to you. We thought it was fantastic value for money. Read Less
Sail Date August 2019
After reading the dreadful reviews on here we were dreading this Cruise. Well we had a fantastic time. Food great and I'm a very fussy vegetarian. Ship is beautiful and the staff were fantastic. We didn't even see the whole of ... Read More
After reading the dreadful reviews on here we were dreading this Cruise. Well we had a fantastic time. Food great and I'm a very fussy vegetarian. Ship is beautiful and the staff were fantastic. We didn't even see the whole of the ship there's was so much to do. The ports of call were interesting but it's it's not a sunshine cruise. Easy to make your own way round or use the MSC bus shuttle. There trips were on the expensive side but this wasn't the sort of cruise you really wanted to do big days out. It was just a relaxing time. It was school holidays and the children didn't get on our nerves at all, most of the time the they were kept entertained by the wonderful crew. Yes the shows were a bit samey but still very good. We went for the basic drinks package, there might not be cocktails on it but there is mocktails and we just bought rum etc and poured it in and mixed. We never rushed to get off the ship, we took our time, we had no queuing at all and was very easy to get on and off the ship. We even bought our own booze on board, bags were never checked. It took half an hour at Southampton to check in and get on board and our 1st drink. Cabins were spotless and cleaners very polite and did a brilliant job. Go on this cruise with an open mind, we loved it. Read Less
Sail Date August 2019
This was a short Cruise just to enjoy time away Embarkation: Was easy and quite quick with the usual queues. A few more desks open would have made the process of little quicker. Once on the ship you were greeted by the usual array ... Read More
This was a short Cruise just to enjoy time away Embarkation: Was easy and quite quick with the usual queues. A few more desks open would have made the process of little quicker. Once on the ship you were greeted by the usual array of special offers for the spas drinks and restaurants. Our cabin was ready so we headed down the drop cases. Followed by a pleasant drink in a bar and then sail Away. Having been on a few MSC ships this one is the newest there was plenty of space the pools and Jacuzzis never seem very busy. The ship itself is very clean we went into all the bars before settling and the pizza bar where they serve beer. Service was always good too long for a refill. Dining was fixed seating only at either 6:30 or 8:30 pm our dining room was over two levels service was always good the food was as good as we had anywhere *TIP* get to know your waiters ours exceptional in their attention to detail. Nothing is ever too much trouble with attention to customer service. There's a lot of talk about small portions we eat in the dining room to stop from over eating as is sometimes the case if we use the buffet, with restaurant dining a just order second meal be it a starter, main or sweet we on occasion order a second something from the menu to share there was never an issue. The talk of no tea and coffee following a meal all you have to do is request this and they will happily bring it and we have on occasion when in conversation with fellow diners. Beautiful theatre, the best I've seen. You can see the stage from wherever you are. Productions were average the shows were quite short but filled with entertainment the storylines were non-existent so as previously said by others, the shows were very random an introduction of a start middle and end would make these shows flow, and enhance enjoyment. Talking about shows there was a major shift away from the opera singing ballroom dancing kind of shows we have seen on previous MSC ships the Swiss magician was very good the fact all the acts are incorporated into the show I thought was a nice touch. All in all we had no problem with the ship or the service on board. My only running on the whole voyage was the photograph desk where they seem to work for themselves rather than the cruise line. Customer service seems to be at the bottom of their list, top of the list seems to be selling you overpriced photographs. The sooner MSC change the digital photograph sales the better across its entire fleet. All in all quite a good voyage. The people travelling to Europe I'm thinking of using a European cruise Line just remember that they are actually tailored to Europeans especially Italians and Germans. Who have very different ideas on queuing and pushing into Lines? Just remember when in Rome! Which is why we have started to do the same, or we worry about it less!. My *TIP* as always with getting good service treat the staff well and don't forget to add a tip where deserved, always works well for me to the point even returning to a ship I have met up with servicer that I have previously met and treated well on other ships and been given the first class service by not only them but their fellow servicer. Final words the ship is a beautiful ship with friendly staff and good service. Read Less
Sail Date May 2019
This was our fourth cruise with MSC and the second on the Preziosa. This is a beautiful ship and we were happy to be back on board. We enjoy the multi-national feel of the passenger list. My partner is disabled and confined to a ... Read More
This was our fourth cruise with MSC and the second on the Preziosa. This is a beautiful ship and we were happy to be back on board. We enjoy the multi-national feel of the passenger list. My partner is disabled and confined to a wheelchair and for the most part we were offered plenty of assistance by the always friendly and helpful staff. Embarcation in Southampton was quick and efficient and we were soon in our cabin. We had an accessible cabin on deck 9 with plenty of room to manoeuvre the wheelchair, a roll in shower and toilet with plenty of grab rails around the walls and a ramp to easily access the balcony. The decor was very pleasant and our cabin steward kept everything neat and clean. Also we were near the front of the ship and the nearby lifts seemed to be much more available than those around the busy atrium area. On the whole meals in the dining room were excellent with plenty of choice. Some people have complained that the portions were small which, admittedly, they were but the menu clearly stated that additional items such as vegetables were always available and we always ate enough. The waiters were wonderful and eager to please. Whenever we visited the buffet the choice was amazing although I can't comment on the temperature of the hot food as we tried to eat healthy and stick to the salad options. The one area where we felt let down was the excursion choice. For the most part we are happy to be independent and do our own exploring which is just as well because all the organised excursions required participants to be able to climb the coach steps and in Hamburg we were advised that even the shuttle buses were not accessible. Like it or not, cruises are popular with disabled and elderly passengers and it's frustrating in this day and age that people with mobility issues can not be catered for in this respect. Assistance was offered for final disembarkation but only one steward seemed to be helping when we arrived. We gave up waiting and found our own way off the ship. We tend to book our cruises well in advance to ensure we get an accessible cabin so tend to miss out on last minute offers. For the price, however, we believe MSC offers great value for money. Read Less
Sail Date April 2019
. . we have just been on MSC Preziosa 30th April - 15th May . . . brilliant cruise, beautiful ship, good food, friendly staff, great entertainment and theatre shows . . . and a free premium drinks package - what’s not to like ? We ... Read More
. . we have just been on MSC Preziosa 30th April - 15th May . . . brilliant cruise, beautiful ship, good food, friendly staff, great entertainment and theatre shows . . . and a free premium drinks package - what’s not to like ? We have been on over 20 cruises with P&O, Princess etc, and this goes down as one of the best. On a few points that people have mentioned :- 1/. No need to hang around for two hours and make the coach late - passengers with independent travel arrangements are able arrange a disembarkation time to suit. 2/. 4000 plus passengers getting on & off at ports - why would you expect NOT to queue at times. Chill - have a leisurely breakfast whilst the rush goes ashore and then just walk off without a problem. We got off the ship at every port and only had to queue once. 3/. Our (table for 6) food in the Golden Lobster was always good, with extra vegetables brought out and sometimes one of the other meals on the menu to share. We even had meals that our waiters told us about that weren’t on the menu ! Double ice cream on the desserts - lovely ! It seems like some people are never happy - unless they are complaining Read Less
Sail Date April 2019
Our cruise started at Barbados, we flew on a Virgin charter organised by MSC from Gatwick. Prior to the cruise I was concerned about the lack of information regarding selection of seats on the plane and taking additional luggage - Both MSC ... Read More
Our cruise started at Barbados, we flew on a Virgin charter organised by MSC from Gatwick. Prior to the cruise I was concerned about the lack of information regarding selection of seats on the plane and taking additional luggage - Both MSC and Virgin were unclear, although Virgin said it was available at a cost at Gatwick. We used the twilight check in at Gatwick and slept in the adjoining hotel prior to departure. This was very convenient at MSC had many staff at the airport to assist us. The seating was allocated prior to check by MSC and we had the same upper deck seats out and return. Our luggage was delivered directly to the ship and cabin and all the passenger were transported from the plane steps to the ship by awaiting buses - Superb service - so easy and just a dream to arrive to Yacht Club service with instant boarding. Our butler was assigned and he took us later that evening to the Yacht Club restaurant for dinner. Once introduced to the head waiter we were assigned a table for 2 ( our choice) and each evening he made sure we had a table for 2 if not the same table. Food was excellent and it was possible to have more than one portion of a course you enjoyed, thus substituting the next. Wine again very good. The balcony cabin was well located within an area of the One Bar and One Lounge - very good size with a full bath and seating area. ( MSC do apply a fixed on board gratuity, we asked for this to be removed and tipped our Butler, his assistant, waiters and team members who gave great service) All of your on board spend is detailed on the in-cabin interactive TV. One board there was plenty to do......however the itinerary does involve passengers boarding and leaving at many of the ports - so this means some short stay passengers on lower priced itineraries. They, wanting to make the most of their holiday tended to be more rowdy and use the ships facilities wildly. We chose to stay in the One Bar and pool area. MSC offer some great excursions and a butler is assigned to each yacht club tour group to make sure you leave the ship first and join the tour with ease. One or two of our choices were not the best, but we made the most of our time. Departure was easy - cases out by midnight and we did not see them again until arrival at Gatwick! ( tip - dont worry about being a little over weight with packing on the way home - they dont weight them) Unfortunately our plane was held by port health at Gatwick due to some coughing passengers/crew concerns - Nearly a 5 hour wait - no fault of MSC or Virgin - just precautions. Read Less
Sail Date February 2019
This cruise was good because of the itinerary of stopping at Caribbean islands everyday and had a good mix of Europeans and some Americans on board; not just single groups of British like on P&O or loud Americans as on Carnival. The ... Read More
This cruise was good because of the itinerary of stopping at Caribbean islands everyday and had a good mix of Europeans and some Americans on board; not just single groups of British like on P&O or loud Americans as on Carnival. The ship is tastefully finished and kept super clean. The standard of food in the buffet was excellent and well laid out and overall the staff on the ship were courteous and provided very good service. In my opinion there seemed to be a lack of overall activities on the ship as compared to a P&O ship but I would think this is due to the multiple languages on board - English, French, Italian, German, etc - for example it would be difficult to have a comedy act and provide it in 5 languages; so overall understandable why less activities but there are plenty of bars with music to venture into. There was a good choice of shore excursions which I think were much the same price range as provided on other cruise lines. Read Less
Sail Date February 2019
My mum booked this cruise for us to celebrate her 60th birthday she did it through cruise club I believe which included a chartered flight from gatwick. From check in to embrakation everything was done and arranged for us. We just showed ... Read More
My mum booked this cruise for us to celebrate her 60th birthday she did it through cruise club I believe which included a chartered flight from gatwick. From check in to embrakation everything was done and arranged for us. We just showed up and followed the crowd and first first time cruisers I would highly recommend this. It took the stress out of everything; all transport was ready and waiting for us when we go off the flight and our luggage was delivered to our rooms. I'm 25 and mum is 60 this year and I can say the Preziosa does caters for all ages. From a baby care centre to a toddlers water park; a teenagers gaming room and entertainment for young to old adults there is something for everyone. The ship is huge and there is plenty to do and differently environments to explore. From the calm and relaxing garden pool to the fun and interactive main pool. The massive and varied buffet to the more up scale dining experince of the golden lobster. From the relaxing spa to the modern gym. And then there is the night life there is so much to do and not enough time to do it all!!! The ships facilities are just fanatic and that was the general consensus from old and new cruisers was that th ship was beautiful and expansive. The bars and lounges are stunning and have so much entertainment included from performances, tributes and dancing!! There was also the Casiono to play at or the Galaxy disco to party at into the early hours of the night. There was also a selection of shows to watch which were amazing however mostly dancing and singing due to the fact any spoken act may be lost due to the language barrier. I loved that there were many languages and nationalities aboard however some of the other English guests didn't like it so much especially if they had been aboard other English or a arrival owner ships. I have to give a special mention of the animation team and dance instructors; they were just fantastic I felt so welcomed and included even if mother had gone to bed early and I wanted to dance the night away! There was always someone to talk to or to dance with in the Green Sax or performance and dancing to enjoy in the safari lounge. The entertainment team also provided afternoon activities and trivia by the pool from 3/4pm everyday as well as free fitness and dance classes. All of the staff aboard the Preziosa were so poliet, helpful and always had a friendly smile to offer. The dress code was pretty casual though I did dress in going out dresses every night for diner and dancing because I don't get to do that very often at home as I work in the evening. And though there were many causally dressed people I did not feel out of place or too dressed up at all. There are also a few themed nights including a tropical party and gala night where the entertainment teams are dressed accordingly and host different events around the ship including on the deck in the warm evening air and under the stairs. Other facilities that we used were the Spa where my mother and I both got candle massage; which was just wonderful. One of the best massages I've ever had and was persuaded to have another one. They were done by a Indonesian woman who had amazing skills. We also bought the digital package and so took full advantage of the photographers on board every night. It felt a bit posey and if your shy is maybe not for you but your see plenty of other people getting them done and I have some wonderful and beautiful shots that I love. As for the food and drinks I was amazed at the options and variety; in the buffet there was everything from pizza, chips and burgers to oriental. There are also always heathly options available which were very tasty. The other bit I loved was the dessert section which always had something delicious on! The food in the golden lobster was also lovely there was plenty of options every night and didn't have the same menu twice whilst on board. There was only one night that the whole table wasn't fussed with limited options but most nights we struggled to choose. A few of the nights we ended up being served the one we ordered and the one we didn't chose by the waiting staff just to try them. Fantastic service as well as great food. When talking to other guests the reviews about the food were mixed. Apparently it's not as good as else where but I live off microwave meals and packaged food (whilst I do hate and must change!!) so having so much choice that was cooked for me that was tasty was amazing!! Now onto drinks...we had the all inslusive package which included all non premium spirits, wines, draught beer and soooooo many delicious cocktails avavlible all over the ship in majority of the bars! The package ended up paying for itself and then some once we totalled it up. So it's worth getting if you like a couple of drinks a day and a drink with dinner. It's even more worth it if you want to drink all day! Whilst talking to other guests it was the itinary that encouraged them to book this cruise; and i must say it did not disappoint. We visited 12 different island in 14 days and sailed through the night so no days were wasted. We went off the ship almost everyday and booked on to excursions via the ship before we left. As it was our first cruise and first time to the Caribbean we went a bit over board with the excursions. Most of the tours started around 9/10am and we're back between 2-4pm so we still got some time on the ship on the in the afternoon. There was only one every early one and one afternoon one so we had a good variety and were able to still enjoy the ships facilities and activities. The excursions were quiet expensive starting at £38 and going up to £127 however with the excursions booked through the cruise you have the guarantee if something goes wrong the cruise has to wait and make arrangements for you where as if you do it on your own you don't have the same peice of mind. So the best excursions that I would recommend to do is: All exclusive beach day - Gaudaloupe Hot springs and falls - Dominica Dolphins - St Kitts & Nives Stingrays - Antigua & Barbuda These ones are good: Norman island snorkelling - British virgin isles Beach and turtles - Martinique Nutmeg and falls - Geneda Rum distillery - St Vicent & grenadines These excursions were okay but wouldn't recommend or do again; Maracas beach - Trinidad & Tobago - pretty beach but rather expensive for what you get St Martins tour and beach - St Martins - didn't go but mum said I didn't miss anything Beach tour - St Lucia - quiet commercialised and locals bit pushy As it was our first time to each of these places we are both glade we did what we did however if we're were to go back we would either stay on our favourite islands and explore more or if we cruised here again we could do a bit more on our own and maybe save some money. One other thing is that I left my phone on one of the excursions (Tortala - British Virgin Isles - Norman island snorkelling trip) and though it was not initially found and I thought I lost it forever it was found and though I have not been reunited with it yet they shall hopefully be picking it up tomorrow and sending it back to me. This gave me great faith in the companies that MSC had chosen to do excursions with and also MSC themselfs and how they dealt with the issue quickly and kept me informed. So Yes I would recommend this cruise liner and tour to everyone. If you have cruised before don't expect the same experince keep your expectations relative and if you never had you won't be disspointed. Read Less
Sail Date January 2019
My husband and I are from the USA, and boarded the Preziosa in Guadelope. Our taxi dropped us off outside the main gate with all our luggage about 12:15pm, and the guard would not let anyone with luggage (new passengers) enter until ... Read More
My husband and I are from the USA, and boarded the Preziosa in Guadelope. Our taxi dropped us off outside the main gate with all our luggage about 12:15pm, and the guard would not let anyone with luggage (new passengers) enter until 2:15pm, even though on many of our cruise documents it said board at 1pm!! It was very hot, with no water or restrooms. This was the worst part of the trip. The rest made up for this slight inconvenience. We were then finally escorted to the Yacht Club check in, where we were greeted by a friendly staff with cold towels and prosecco. The Yacht Club is definitely worth the splurge. The service, location, rooms and food are all excellent. The majority of the guests do not speak English, luckily most of the staff does. The staff was very accommodating to this, for the international guests. All of the announcements, shows and information was broadcast in at least 4 languages. During the shows it became very tiresome. The shows ranged from very good (My Life in Music and the Mask), to what is this (Woodstock) and horrible (the crew talent show, and Ghostbusters). The Yacht Club areas are beautiful and service always was excellent. We had a very attentive butler, Oliver, who would escort us off the ship to get a taxi, even when not booking though a ship sponsored excursion. We had breakfast most mornings in the 18th floor One Deck, where there was a small buffet and also eggs made to order or omelettes. For lunch we were on shore. For dinners we ate at the Yacht Club restaurant on deck 15 aft, a very long walk from the front of the ship. The maitre d' Pepe was fantastic, and ran the room. We never had any wait for anything, and he would notice immediately if something was not to our linking and correct it. The casino is very small compared to the Seaside or the newer NCL ships, but casino staff friendly. There were no blackjack tables or craps, and only penny machines, and the on board currency is Euros. The main public areas were always very clean, and not much of a wait at any bar for a drink. In the evenings, there a several different bars providing live entertainment with lots of variety and drinks for everyone. There is a bar that makes smokey drinks and molecular cocktails that was a show on its own! For excursions, we booked two with the ship, the St Lucia Catamaran to the Pintons, and in Martinique Rum distillery with lunch at La Bambou. Both were excellent and a lot of fun. We will go on MSC again, but would probably choose one of the newer ships, as we enjoyed the technology upgrades on the Seaside, like the wristbands, app, and location of Yacht Club restaurant. Read Less
Sail Date January 2019
We booked a Norway cruise a year prior on Norwegian and they canceled our cruise three months later! We had used points for the flights and booked a longer vacation around this cruise so we had to scramble. Thankfully, the MSC Preziosa ... Read More
We booked a Norway cruise a year prior on Norwegian and they canceled our cruise three months later! We had used points for the flights and booked a longer vacation around this cruise so we had to scramble. Thankfully, the MSC Preziosa was doing a nearly identical cruise. A quick look showed limited restaurants and an overall heavy lean towards Italian preferences which was understandable. Thankfully, there was one cabin left in the Yacht Club category which provided us with the accommodations we would have received on Norwegian (and then some), so we booked it. Yacht Club makes everything less stressful and luxurious. During embarkation, there is easy boarding where you are guided everywhere and chill with champagne and snacks in your own private little space at the port and then in the concierge lounge on-board. The cabin we had was unusually large for the category and as with everyone in Yacht Club, we had a balcony. Unlike other cruise lines, the Yacht Club is a significant upgrade as compared with a suite on the three other cruiselines we have sailed on. At least on the Preziosa, Yacht Club cabins, deck area with pools & hot-tubs, bars and concierge lounge occupy a private (card access) area at the front of the ship. A private high-end restaurant is located in the rear of the ship with a nice view. Yacht Club space is huge compared to the number of cabins. There were 10 times as many lounge chairs as needed so you were never crowded - ever! Nobody putting their towel down to save a spot here and there were great views with large window screens to keep out the wind. Service was readily available in all the Yacht Club spaces where-as the rest of the ship, it looked like a lot of people trying to fend for themselves in very crowded conditions. Le Palmeraie, the main Yacht Club restaurant was great. It is open for breakfast, lunch and dinner and we took all of our on-board meals there. The menu varied daily with a list of tasty dishes. You could get a table whenever you wanted and we had many lovely chats with Victor, the ship sommelier. Victor was our unofficial personal guide during our cruise and made sure we didn't miss out on the important things like waking up at 4:30AM to see the ship quietly cruising through the fjords in the early morning light of Summer. This was something almost none of the other passengers got to see. Being in Yacht Club means you have a balcony, so sipping coffee and taking pictures for a couple hours in your pjs is a great way to wake up. Thanks Victor for making our cruise awesome! Speaking of staff, I lost a bag and boarded the ship with little more than I was wearing on the flight from the US. We did some quick shopping on board, but the selection was very limited and they didn't have any dress clothes available for sail - which would be a real bummer formal nights. The concierge, Bahija Sabyr, did a wonderful job filling in these gaps. She found me socks and underwear (which wasn't available for sail on-board) and provide free daily laundry service. Our first port was Copenhagen and the British Airways website showed our bag en-route to the ship, so we enjoyed the port and returned to the ship 10 minutes before its departure. Sadly, there was no bag and we had a sea day and tiny ports in Norway the next few nights. Arrrggghhh! After listening to us vent about the situation for some time, Bahija upped her game and tried to alleviate my lack of clothes with jackets and shirts she pulled from lost-and-found. She even found me a suit! It was large, but I was able to do a bit of hemming for the pants and made it work. It was really sweet and made a big difference to my comfort on the cruise. Thank you, Bahija! We eventually made it to Bergen and did some clothes shopping for the last few nights, but thankfully the bag eventually showed up and we returned everything we borrowed along with some items that you can't find on-board for the next person in the same situation. Disembarkation was the most relaxing I've ever had. We spent the morning lounging on the yacht club pool deck with drinks and new friends while my daughter enjoyed the pool. When it was time to go, we had our butler, Juan Carlos (who was also a great help on our trip) walk off us the ship to the bus back to the airport. All-in-all we had a great cruise thanks to the crew and luxuries provided by the Yacht Club facilities. We spent the entirety of the cruise observing the difference between crowded public spaces and the luxurious quiet spaces that the Yacht Club provided. We would be happy to sail MSC again, but only with those accommodations. Read Less
Sail Date July 2018
The MSC PREZIOSA is a great ship, the design is very modern and beautiful and the staff and fellow cruisers were nice. The food in the buffet was great as well in the Golden Lobster restaurant. The swimming pools and the hot tubes were ... Read More
The MSC PREZIOSA is a great ship, the design is very modern and beautiful and the staff and fellow cruisers were nice. The food in the buffet was great as well in the Golden Lobster restaurant. The swimming pools and the hot tubes were very good too. The embarkation and disembarkation of the ship were fast and efficient. The choice of bars is very wide. The pools and the hot tubes are usually not croweded. The whole cruise was smooth ( we cruised to the Norwegian Fjords in the summer) so there wasn’t much rain (only 1 day in the afternoon) and the weather overall was very good. The shows in the evening were very good (we were second seating in the Golden Lobster) so we had the first show of the night. I really loved the free shuttles from the ship in Copenhagen and Bergen (Norway). Those were very helpful. We made new friends (even crew Read Less
Sail Date July 2018
Embarkation was terrible - we waited for the passengers to go ashore before staff arrived and opened the desks - 1 yacht club, 2 Priority Boarding and 2 desks for the remainder (majority) of passengers. No announcements. People began to ... Read More
Embarkation was terrible - we waited for the passengers to go ashore before staff arrived and opened the desks - 1 yacht club, 2 Priority Boarding and 2 desks for the remainder (majority) of passengers. No announcements. People began to queue, the queues were long and people began to get irate, shoving to the front of the queue. MSC need to organise this better and have more staff on hand. Once on ship quickly directed to our room, luggage had arrived and cards were on the bed, the card was not showing our all inclusive package, so down to reception and into another long queue. The card was quickly changed, why MSC are so bad on admin. I don't know. No time no for anything to eat or drink as the announcement goes out for safety drill. After the first day we had a fantastic cruise. Ship is very classy and roomy and kept immaculately clean. There are plenty of bars each with it's own character. There are 3 pools and 8 hot tubs. There was always plenty of sunbeds if you moved away from the main pool areas. Cabin - our inside cabin was very spacious with a comfortable large double bed, chair and coffee table, dressing table with large mirror above it, 2 electric sockets, hairdryer in drawer, large double wardrobe, one side hanging space the other half shelves and half small drawers, 2 drawers in the dressing table and 2 drawers in each bedside cabinet (take extra hangers for long cruises). The bathroom was a good size with shower with glass doors, shower gel and shampoo provided. Food and drink - Breakfast could be taken in Buffet or MDR. MDR also had a buffet section. Breakfast selection was excellent. We could always find a seat quickly in the buffet. Only tried MDR once for breakfast but didn't like waiting for the service when there is so much to do in the day. Lunch in the Buffet was equally good selection wise and seating, we generally only ate salads and sometimes the fresh roasts so can't say what the remainder of the meals were like. I especially like the system in buffet for drinks, there is a call button on each table which links to wristbands worn by drink servers, so no trying to catch someones attention. Lunch in MDR was a mix of buffet or menu service by waiter. Dinner - on our cruise was still the 7 courses. Appetizer, Salad, Pasta or Risotto (terrible risotto - like rice pudding), Main 3 choices, dessert, cheeseboard. You could mix and match this as you liked - sometimes I had the appetiser the fish from the main and then a meat main. Steamed vegetables and chips were always an option as was an "always available" selection of dishes. Overall the quality and variety of the food was very good, sometimes excellent and sometimes not so good - but you could always send back and change with no problem. Getting drinks in the dining room was never a problem, my husband always had beer and the waiter was more than happy to keep him supplied as his glass emptied. Theatre seating is excellent but the shows are a bit repetative, same people in different costumes. They only last 30 mins. We were selective and didn't go to everything on offer. Plenty of activities during the day if you like that sort of thing. Staff Service - We received excellent service throughout our cruise. All crew members we passed or came into contact with were friendly and chatty, bar staff quickly became familiar with your drinks. Disembarkation was very well organised and we were quickly onshore locating our luggage. I wouldn't hesitate to cruise with MSC again Arrived at Ports either on time or early but due to bad weather could not stop at Buzios (tender port). Only used one excursion (Rio) which turned out to be good value for money. Read Less
Sail Date November 2017
This was our 38th cruise, but first on MSC. It offered tremendous value for money, a good itinerary and an escape from the cold British weather. We sailed from Genoa, Italy to Rio de Janeiro, Brazil, spending 2 days in Genoa at the outset ... Read More
This was our 38th cruise, but first on MSC. It offered tremendous value for money, a good itinerary and an escape from the cold British weather. We sailed from Genoa, Italy to Rio de Janeiro, Brazil, spending 2 days in Genoa at the outset and four days in Rio before flying home. We visited Portofino under our own steam together with a trip on a narrow gauge railway prior to sailing and did everything Rio had to offer before returning home. We applied for Status Match with MSC which was a real boon, half an hour from hotel to stateroom on board! Disembarkation was equally effective. The ship was big, extremely clean, our inside cabin was spacious and well looked after by our steward. Food was excellent in both MDR and Buffet. Previous reviews of Preziosa have criticised cold food, poor service and lack of seats. In my experience none of those factors remotely applied. Remember, this is an Italian ship, not US or British so expect differences!! Entertainment in the Theatre was generally good. 11 out of 14 shows were reasonable, 3 not so. Languages were 6 in variety for introductions but English was always first and all the crew spoke English. Service and Excursions were good, Activities variable. I would definitely use MSC again, in fact we are going from Italy to S Africa next year. Read Less
Sail Date November 2017
Got to be the worse cruise I have been on,the ship was clean and tidy but going to Hamburg when shops are closed was waste of time was looking forward to Amsterdam but the weather put a stop to that,the food on board was it or missing ... Read More
Got to be the worse cruise I have been on,the ship was clean and tidy but going to Hamburg when shops are closed was waste of time was looking forward to Amsterdam but the weather put a stop to that,the food on board was it or missing because we did not go to leave we was reimbursed one hundred euro .it did not help that my fell down two steps and damaged her shoulder we was only on the boat for five minutes,the doctorate first was more concerned about that it was not the ships fault it cost us 355euros,but I found out someone had fallen in the same place he showed me where he bruised is hip so it was not the best cruise for us no swimming no steambaths no dancing it spoilt my cruise MSc could have said we sorry about what happend we upgrade on next cruise or something like that,when I was royal Caribbean the time of the volcano royal Caribbean gave us two pounds towards our next cruise with them Read Less
Sail Date October 2017
Thought it best to start with a bit of background. I have previously cruised with P&O, Royal Caribbean, Thomson and NCL. I saw this cruise with MSC come up and for the price of a balcony I couldn't resist trying out MSC. I did ... Read More
Thought it best to start with a bit of background. I have previously cruised with P&O, Royal Caribbean, Thomson and NCL. I saw this cruise with MSC come up and for the price of a balcony I couldn't resist trying out MSC. I did quite a bit of research so was prepared for the mix of europeans on board which was not a problem for us at all. Myself and my husband did a week around Northern Europe on the 20th September. I was a bit worried by some of the bad reviews and I know the same cruise which was two weeks previous to ours had a nightmare with stopping at ports of call, arriving back late to Southampton etc so I was preparing myself for the chaos.... which fortunately we did not encounter too much of! Embarkation We were given an embarkation time of 1pm. We got to the port at Southampton, straight through security and then we were given a number and had to wait to be called. It didn't take too long however when our number was called and we went through the next bit of check in there was quite a queue and wait to get on the ship. We went straight to our room and the cruise cards were there waiting for us - you go to the machine in reception to pair your card with a debit/credit card and it is really easy to do. Cabin We had a balcony cabin on deck 12. It was fantastic. Plenty of room for everything and tea and coffee making facilities which was a bit bonus and they replenished the biscuits everyday - result. There is a fridge with mini-bar and water but you have to pay for this if you are on the AI drinks package but you can get it in a bar for free and take it back to the room. There are no chocolates on pillows at night but that's not a deal breaker. We had one towel animal which I was delighted to come back to find. The cabin steward knocked on the first day and introduced himself but we didn't really see him after that however he kept the room amazingly clean and couldn't fault the service here. The bed was turned down every night and the Daily Planner left out so we knew what was happening the next day. Drink We went for the AI drinks package, we are big drinkers - whether its alcoholic or non-alcoholic we like a drink. The drinks package (not the premium but the algressimo) was so worth it. So much is included, there is a great range of cocktails, milkshakes, coffees, soft drinks etc and you get gelato included as well which is soooo good! Food Buffet - This was the only thing that really let the ship down for me. The food was awesome, great selection. I do not understand how people say they couldnt find something to eat. I am an extremely fussy vegetarian and I always found plenty to keep me full. However, we went for lunch first day.... walked round the buffet area twice.... no where to sit. Went for lunch next day.... same problem. This really wound me up and I found it extremley stressful - we ended up doing circles of the buffet and working our food off before we had eaten it. The problem seemed to be that a lot of people ate and then sat there for half an hour or more after they had eaten. There are plenty of areas round the ship to go and sit and have a chat etc it would have been nice if people could have moved on to make room for people wanting to eat. It really is something that needs sorting out. We had breakfast delivered to the cabin after that as it was free and really nice and chilled. You can have breakkie in the main dining room but that is only available until 9am and we seemed to rise late in the mornings. Also drinks in the buffet were a nightmare to get service for. There were people walking round trying to sell drinks packages however they were not serving drinks, we had to go up to the bar and get a drink every time we wanted one which we have not had to do on other cruise lines. We had the same problem in some of the bars, the service is slow, in other bars this was not a problem, it seemed on occasions they were short staffed for serving drinks. Main dining room - I emailed MSC prior to the cruise and asked if it was possible to get a table for two (I have nothing wrong with other people but we just really wanted some nice romantic meals) MSC said they could not guarantee this but they would note my request. I was so happy when we arrived to dinner and got a table for two. Thank you MSC for taking our request on board. Our waiter was Afandy from Indonesia and Luis was our wine waiter. They were fantastic. The food was great - we had no complaints. I had read previously that the portion sizes were small so we were prepared for this however, the portion sizes were perfect for us and they would always give you more if you wanted more - nothing was too much trouble. My husband often had starter and two mains instead of a pudding. One day he ordered a fish dish but didnt like it and they were straight away asking if he would like anything else etc could not do enough for us. There are two sittings in the main dining room 6pm and 8.30pm - we went for the second sitting as it suited us and was nice because most of the entertainment etc starts later on the ship. The attire in the main dining room was quite casual, there was a mix from people very dressed up to people in trakkie bottoms. We dressed how we usually would for a meal out at home (apart from on gala night) and we were comfortable. The ship First impressions of the ship were fab - its very glamorous and spotlessly clean. There are a mix of nationalities on board and yes the announcements are made in several languages but this never bothered us. We found everyone be pleasant and it was nice speaking to people from other countries. MSC is different with people embarking and disembarking at each port - we have never experienced this before. However, this did not affect us in any way. You may see the odd safety drill taking place and people walking around the ship with their life jackets on because they have just boarded that day but it never interfered with anything we were up to. There are plenty of areas on the ship to relax and enjoy and the layout is great so you don't get lost all the time. We spent most of our time in the sports bar, safari lounge, la laconda, green sax and the casino. There was always plenty going on in the evenings with music etc. We only went to the one show at the theater which was Wonderland - definitely worth a watch. The shows are quite short which we liked. There was not so much entertainment going on in the day time but this didnt really bother us. We had two sea days and these were spent sunbathing in the pool, chilling out etc we found plenty for us to do. We did go to the Brain Buster quiz one day - only to discover our knowledge was shocking but we had fun! The indoor pool is lovely if its cold outside and the hot tubs are great. We used the thermal area in the spa for a day and this has plenty of saunas, steam room and relax room with heated beds, we found it worth the money. I looked at the massages but found them quite pricey - as with most cruise lines really. Ports and excursions Zebrugge - MSC offer a day trip to Bruges but we just got off and had a wonder around Zebrugge, there is not too much there. If you want to go in to Bruges there is also a coach which takes you when you get off outside the port for 20 euros each which I believe is cheaper than the MSC price. Amsterdam - We docked about a 10 minute walk in to the city center - absolutely loved Amsterdam there was lots to see and do. Hamburg - we got a taxi in to the city centre however as it was a Sunday most things were closed and there was not too much going on. Taxi cost was about 25 euros each way. I have heard that the Miniture Wunderland is well worth a visit and I wish we had done this instead. Le Harve - The port run a shuttle bus in to Le Harve and back for 4 euros. However, we booked a trip to Honfleur through MSC. This is such a lovely little place and well worth a visit. Unfortunately we only got a couple of hours there and the trip cost 55 euros each - we thought this was terrible value for money, especially as the coach left later than it should so we didnt get as much time as we should have done. Overall the excursions seemed pricey but we prefer to do our own thing mostly anyway. To summarise - if you are taking a trip with MSC on Preziosa for the first time, go with an open mind. Yes it is a different way of cruising but different isn't necessarily bad. We heard a few people on board moaning about the food etc, however we personally had no problems with this and thoroughly enjoyed our cruise! Would definately be happy to cruise with MSC again!!! Read Less
Sail Date September 2017
We wanted to visit iceland and this cruise was perfect.everything was perfect, foot cabin entretaiment but we had problems whith the excursion because t'hem werent tikets left :( however we coud choose a similar excursion so it was ... Read More
We wanted to visit iceland and this cruise was perfect.everything was perfect, foot cabin entretaiment but we had problems whith the excursion because t'hem werent tikets left :( however we coud choose a similar excursion so it was ok. The embarkation and disembarkation were verd good, fast and easy. We traveled with a 15 year old gild and a 17 year old gild we had no problem because they loved going to the teen club. They had a lot of fun and they met a lot of people. We explore a little bit the city before the departure but not to much because we had already been to hamburg. The ship was really nice and decorated. We used to go to the théâtre before going to lunch. Onze we also went to the italiana restaurant and it was very good the foot was excelent and really teasty. The boys and gilds that work there were excelent with everything. Congratlate t'hem!!!!! :) Read Less
Sail Date August 2017
I have been to some destination of this cruise, but it wasn't any problem! All of them are wonderful. The best: the itinerary and the ship (and the people that work there). Your employees are very kind, respectful and helpful. ... Read More
I have been to some destination of this cruise, but it wasn't any problem! All of them are wonderful. The best: the itinerary and the ship (and the people that work there). Your employees are very kind, respectful and helpful. Excursions: they were too expensive. We reserve with others cheaper companies. To improve: 1) Cleaning of the exterior of the ship and the windows in the buffet area. In others companies they do this dayly. 2) Little amount of food in the restaurant at night. I was still hungry after every plate of food ... but it was delicious. I always asked for one or two plates more, without problems! 3) space for smokers - smoking room: it is allowed to smoke in the casino, but it was awful and incorfortable for non-smokers. The whole lounge smells bad. It is a passage area to the theater and go throught that part was nasty for us. Read Less
Sail Date May 2017
I had a fantastic time, the ship was immaculate everywhere, our cabin was lovely and spacious with excellent facilities and storage. It was cleaned twice daily and always immaculate when we returned from days and evenings out. There was ... Read More
I had a fantastic time, the ship was immaculate everywhere, our cabin was lovely and spacious with excellent facilities and storage. It was cleaned twice daily and always immaculate when we returned from days and evenings out. There was plenty to do on the ship and plenty of places to visit on the ship. The food was of superb quality, both in the buffet and the main restaurant. We ate in the buffet at breakfast and lunch, the choice was incredible, so much to choose from and different everyday, at nite we ate formally in the restaurant again the choice and quality of the food was excellent, as was the service. We were all inclusive and found the choice of drinks available excellent, the cocktails were fabulous and such a choice. I would not hesitate to recommend this ship, I have just booked another cruise with msc and cant wait to set sail. Read Less
Sail Date November 2016
I've been advised by friends to consider a cruise for a family holiday. I had a look at the several options for cruises in Mediterranean, and MSC Cruises appeared to be quite international with a bog focus on family and kids ... Read More
I've been advised by friends to consider a cruise for a family holiday. I had a look at the several options for cruises in Mediterranean, and MSC Cruises appeared to be quite international with a bog focus on family and kids entertainement. My son literally fell in love with the lego activities :-) while my husband and I were having time for excursions in each of the stop-overs. Not only this, I have a baby on less than 1-year, with whom I could enjoy some time in a dedicated area with many baby toys and space for her to keep on learning how to walk. When it comes to food, I've been really amazed by the choice, the taste and the presentation. I was expecting a lower level, due to the number of meals and passengers on-board, but I was wrong, and I am afraid I got some extra kilos... Regarding the cabin, even though we were in 4, the housekeeper really assisted us in optimizing the space with a baby bed in the middle. Amenity wise, I think we have everything there and the room service was really helpful if you need anytime assistance for your baby/child. Read Less
Sail Date October 2016
This is the 4th cruise we have done with MSC, and it was wonderful again. We upgraded to Yacht Club again and the service, food and accommodation were all lovely. The staff are very attentive and always seem to be there at the right ... Read More
This is the 4th cruise we have done with MSC, and it was wonderful again. We upgraded to Yacht Club again and the service, food and accommodation were all lovely. The staff are very attentive and always seem to be there at the right time. The ship is immaculate and they always seem to be cleaning and working so hard to maintain a high standard of cleanliness. We dined in the restaurant every day, the buffet can get busy so if this isn't how you like to eat, just go to the restaurant. I have read many reviews on MSC that seems to suggest they aren't very good, however, we have always enjoyed our holidays with them. It is a big ship with lots of people, but there is plenty of alternative space on board. The Yacht Club is tremendous, and really does make it a different experience. The food in the restaurant is very good, people have previously said the portion sizes are small, however you can have 7 courses! I am not too sure what people expect. At most we have 3 courses. I am a fussy eater and love the always available section on the menu. This is more for people who prefer plainer food, for example, pasta in tomato sauce, French onion soup, etc. Mainly I eat of the usual menu, however, sometimes I prefer just a simple plate, it's great,to have the option. Read Less
Sail Date October 2016
Recently returned from our first ever cruise on MSC Preziosa and very happy to report a pretty good experience made even better by good weather and a flat calm sea. The ship itself is impressive but with a feeling of always being lost. ... Read More
Recently returned from our first ever cruise on MSC Preziosa and very happy to report a pretty good experience made even better by good weather and a flat calm sea. The ship itself is impressive but with a feeling of always being lost. The customer facing crew are to be commended, yes some will have an off day and be grumpy but we found them to be extremely pleasant, friendly and if appropriate chatty. We formed a great relationship with our Cabin Steward and our dinner Waiters. We opted for a balcony cabin - recommended and for the "Allegrissimo" "all inclusive" package, it did not take long before we found what was not included. To have a full "all inclusive" package you need to opt for the "Allegrissimo Premium" package which is a lot more expensive. What did we not get, well apparently only some cocktails and cabin service so not really worth the extra expense. Breakfast on Deck 14 in the Buffet was manic as was lunch. (there of course were other dining options available through the ship) Some have complained that the island was not a mirror image on each side but with so much choice on offer just enjoy the walk round and deciding what you want. Dinner in the "Golden Lobster" was very high class, six courses if thats what you wanted, good quality wine - free with Allegrissimo amounted for us both to generally 50€ per meal. The waiting staff were extremely attentive, very friendly and extremely chatty adding to our dining experience. There is a service charge of 9€ per person per day that you will only find out about when your final bill arrives. I think this is bit excessive but it is spread out to the entire ships crew. You can opt out of this charge by approaching the "Customer Service" desk on board. If they were to charge say 5€ per day I think this would be more acceptable. We got the top internet package available intending to use SKYPE to keep in touch with family. If you can do without internet for one week then DO NOT get any internet package. The connection speed is absolutely atrocious and SKYPE proved to be impossible, even attending to normal e-mail was difficult so go for an internet detox. The organised tours that we took were fine and of course expensive, we did our own thing with mixed success in three ports. The on-board evening entertainment was fantastic, a short sharp treat and not to be missed. The cruise is very "Italian" orientated which was not really a problem as English speaking you will be very much in the minority. All announcements are multi lingual starting with highly accented English but with a seamless cross to another language leaving you uncertain to what you have heard. Would I do it again - well maybe. Can I recommend this ship and trip - yes.. Read Less
Sail Date September 2016
I am not much into writing however wanted to write this review as i do not know why people give bad or negative reviews of MSC, After a break from MSC (our last cruise on the MSC was in 2012) to try different cruise lines, I wanted to go ... Read More
I am not much into writing however wanted to write this review as i do not know why people give bad or negative reviews of MSC, After a break from MSC (our last cruise on the MSC was in 2012) to try different cruise lines, I wanted to go on the MSC preziosa so we just returned from the med cruise departing and stopping in Malta and we were highly satisfied. as a regular cruiser I have many cruise lines experiences and I must say that MSC is my favorite. Good Food, in buffet and MDR, Good desert good gelato. spotless ship. ok staff are not so much friendly but when we wanted something they always helped us in every positive way. Cabin spotless and clean. entertainment and activities are the best on the MSC. theatre shows are very spectacular and in each and every bar and lounges there was a singer every night and even during the day always with the activities near the pool. Ports are nice- however i do not book cruises for the ports I look for the ship first :) Kids are very welcome on the ship with the kids area and the kids club and even a small show in theater for the kids. I am a silver club with MSC and surely will return to cruising with MSC :) Read Less
Sail Date September 2016
New Zealand couple, first trip to Europe. First MXC cruise. We loved this cruise. Excellent value for money. We were Fantasicia class. Our room: 11189, balcony port side. Spacious, modern, well designed. Comfy beds, large couch, 2 ... Read More
New Zealand couple, first trip to Europe. First MXC cruise. We loved this cruise. Excellent value for money. We were Fantasicia class. Our room: 11189, balcony port side. Spacious, modern, well designed. Comfy beds, large couch, 2 big mirrors, ample space. The bathroom was excellent with great water pressure, lots of storage. Our room attendant Larysa from Ukraine was fabulous and very efficient. Clean towels morning and night. Bed made every morning and turned down every night. Next day’s programme delivered at 9pm. The food: We didn’t eat in any specialty restaurants just the Golden Lobster and buffet. You are allocated (on your cruise card) either Golden Lobster or L’Arabesque. And a set table where you eat every night. And a set time- either 7pm or 9.30pm. If you decide not to go, and go buffet or specialty instead you just don’t turn up. Doors are shut 15 minutes after the service begins. The menu is limited but the food is fine. I was worried as I’d read reviews the food was inedible. Dishes I enjoyed the most were: King prawns, duck a la orange, Shrimp cocktail, escargot pie, fish served with prawns. The buffet is HUGE. Normally we are not a fan of buffets but the lunch and breakfast in the a la carte restaurants are essentially buffets anyway but more cramped. So although we ate a la carte every evening, we did most breakfasts and lunches at the buffet. I suggest before you even try to navigate it you wander around a familiarize yourself with the layout. We established a set “area” we’d meet in once retrieving our food. Buffet is not our preferred style of eating but there was nothing to complain about here. So much choice, and a lot of really delicious options. We would grab buffet breakfast on sea days (as we slept in past breakfast in Golden Lobster) and buffet lunch on returning to the ship port days. The Bars: So so many and yes at times they got busy and you had to wait a while for service, but never too long. We had the Allergrisomo package and it was fantastic value! Great range of about 20 cocktails available free, 2 red and 2 white wines, lots of after dinner drinks (Baileys, Lemoncello etc), water, smoothies, ice creams. They would even let you take a bottle of juice/water/beer unopened back to our room. The Pools: Wow! 3 pools in different areas meant the crowds are spread but with 4500 passengers it still gets busy. I preferred the infinity pool and if you got there early enough in the morning it was a quiet time. The outside pool was very noisy with lots of loud music. Inside pool with retractable roof was also great, and there must be about 12 spa pools spread around different areas. About 6 in main pool area, 3 at inside pool, and more by the area where you enter the water slide. The only thing was the pools shut at 8pm and I’d probably have had a swim later if they were open. However they did drain the pools and clean every night so I understand that takes time. The water slide was so much fun! I went down it twice and loved it. Wifi: Bought a very cheap social media package for the cruise. About 20 euro for the whole week. It dropped in and out a lot but worked for what I needed and was good value. The people: Fabulous mix of people from all around the world. Some cultural differences but that is to be expected if you choose to go in an MSC cruise. Most staff spoke excellent English. Our waiter Irwan was wonderful. Really really excellent. Organisation: Wonderful, hardly ever had to queue to get off or on at ports. The ship is huge and so well designed. We boarded at Genoa and just walked straight on at 12.15pm. No one waiting! Awesome. We had our cards (on our beds in cabin) and a drink in the first ten minutes. Never had to queue to rejoin the boat after port days. Really efficient streamlined system. Ports: We got on and off at Genoa on a Saturday for a 7 day loop. People can get on/off at any of the stops on this cruise. Civitacechia: Free shuttle to centre of town. Easy to wander around. Most people did tours to Rome but we just did our washing in a self service Laundromat in Civitacechia! Sicily: A busy town. We walked to the centre and met a pre-booked (non-ship) StrEAT eats walking tour at 30 euro each. It was great. Tour Guide Nadia shared lots of city history and we sampled authentic Sicilian food. Very hot, felt sorry for the poor horses pulling carts everywhere. Malta: Great! An incredibly clean, well signposted town where everyone speaks English and are super friendly and welcoming. Dock right in town and you can walk to the city. Hop on Hop off bus is only 10euro pp. We went to blue grotto on it and took a little boat out to the caves (8 euro each). Also went up the elevator (1 euro each) to Upper Basillica Gardens and toured the Larcaris War Rooms (8 euro each). Valencia: The ship ports a long way from town (about 15 minutes) and charges $13 euro pp return to transfer you in. We had to be there by 10.30 for a pre booked (non-ship) tour so we used the transfer option. It would be possible to use a public bus with a bit of a walk though if you weren’t in a hurry. We booked Valencia “Free” walking tour. It’s not actually free, you pay a donation at the end. Well worth it. We paid 25 euro, then went and had a sangria in a local bar, used the wifi and restrooms b4 returning to the ship. Marseille: Again the ship ports a long way from town (about 30 minutes) and charges $15 euro pp return to transfer you in. We ended up walking to the gates of the port and taking a public bus. The we used the petit train to do a tour and walked around a lot. Would I recommend MSC or do it again? In a heartbeat! Read Less
Sail Date September 2016
We had never been on a cruise before and MSC at the time of us looking offered a great special of $1.00 plus port fees for the second pax traveling. we decided that the MSC Preziosa would be the best choice to travel on as it suited our ... Read More
We had never been on a cruise before and MSC at the time of us looking offered a great special of $1.00 plus port fees for the second pax traveling. we decided that the MSC Preziosa would be the best choice to travel on as it suited our dates of travel, where it was going and because it was rather large and modern. We got a balcony cabin-Fantastica package and purchased a drinks package on board. (recommend it because you have to purchase everything, even water) Prior to us traveling I googled lots and lots of information about the ship, cruising and what others had to say. After reading some of the passenger reviews I was somewhat disappointed with the negativity I was hearing. I have good news for anyone that that has never cruised before or for those that have, the MSC Preziosa and its crew never let us down. From the time of embarkation to disembarkation my wife and I had a fantastic experience.(All procedures were seamless throughout) The moment we stepped on board to our surprise, we were given an upgrade. The staff helpfulness, the ships awesome facilities, the variety of entertainment, the daily programs, the large food variety, the fantastic balcony cabin that we had and the overall journey itself we just couldn't fault. If we really wanted to get picky and negative about our overall experience: We found the evening shows far too short (approx 30mins) and the two main singers were used throughout the cruise, rather than have a variety of talent. At times we had communication problems with a few of the staff, (we speak English)trying to understand our question/s appeared to be difficult. We also thought that the organised shore excursions were rather pricey. Both of us would definitely recommend the MSC Preziosa as a first time cruise because we found it to be our luxury five star floating hotel at sea for a week and you want for nothing. Thank you MSC for making our holiday an extremely memorable one. This was our first cruise and we can't compare you with another shipping line at this stage but whoever they are they will need to step-up! Well done!!!!! We are already planning another cruise for 2017 but this time it will possibly be Asia as we have never been there either. Pete & Carolyn (NZ) Read Less
Sail Date September 2016
Having very recently completed a cruise on the MSC Presioza, I feel compelled to write a review because I read so many negative ones prior to booking mine, that I was somewhat apprehensive about my choice. But I just have to say the cruise ... Read More
Having very recently completed a cruise on the MSC Presioza, I feel compelled to write a review because I read so many negative ones prior to booking mine, that I was somewhat apprehensive about my choice. But I just have to say the cruise was excellent and I have very few negative things to say about my experience, if any. So here are the pros and cons: Cons: Internet is very expensive! I bought a day pass (22 euros/340Mb) and somehow just checking my emails my allotted data ran out in less than 2 hours. So of course this was a nuisance and I found myself checking emails and working at internet cafes while on land (not the way I had planned on spending my limited time at the various ports). So if Internet is important to you, this should be a big factor to consider. No "adults-only" section at the pools. There are tons of families/kids on the ship (as with most cruise ships) and there are a couple different pool areas, but unfortunately, there is none that is exclusive for adults. Breakfast and lunch time in the buffet are very crowded and takes a little while to find an available table. But again, this is the case on most cruise ships. You take the good with the bad. This wasn't a deal breaker for us. Pros: First, the food was amazing. I have no idea how anyone could complain about that! There was a lot of variety in the buffet restaurants every day and the dinner menus varied and the food was great too. Ship is new and very clean. The gym is excellent (for those of you who prefer to burn off some of the calories from indulging on a cruise ship) Staff were nice. (To all the North American tourists who are saying the opposite, please understand that it's just a cultural difference. So not smiling doesn't actually equate "not friendly." Some are just more reserved. But all were very courteous and nice). There is a lot more I can add here (entertainment, itineraries offered, tours, etc.) but overall, we had a great time and I would highly recommend this ship to other cruisers! Read Less
Sail Date August 2016
MSC Preziosa Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.2
Entertainment 4.0 3.1
Public Rooms 5.0 4.1
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Service 4.0 3.5
Value For Money 5.0 3.4
Rates 5.0 4.1

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