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72 MSC Cruises MSC Preziosa Cruise Reviews

MSc Preziosa Safety- Hygiene unfortunately lower than on NCL although there are hand wash machines available they are not always obvious on entrance to ship after excursions. No washy washy ladies at restaurants here! Lots of ... Read More
MSc Preziosa Safety- Hygiene unfortunately lower than on NCL although there are hand wash machines available they are not always obvious on entrance to ship after excursions. No washy washy ladies at restaurants here! Lots of passengers seemed to not wash their hands. Having said that we didn’t suffer with tummy problems. Safety Drill- very loud but people spoke over it. I guess that’s the issue with having so many languages onboard. We also found this an issue at the captains cocktail party where he was talking and people chatted to each other making it impossible to hear what he and the senior officers were saying. It seemed quite rude of passengers to do this. Southampton Face to Face Customs-We were all required to do this by UK government. We didn’t go at our ‘ever so early for us on a sea day’ time slot but wandered in when we chose to. After all it is meant to be a holiday not boot camp! Food-The food is generally warm or even cold at buffet breakfast- I didn’t have one hot fried egg while there. A shame they don’t have an egg station where you get it made while you wait. Restaurant/buffet- we were allocated second sitting and we prefer to eat early so only went once. Also, we are a bit picky with food as I don’t eat much meat and husband no fish. On the first night there were no options we would chose so we went to the buffet where we could pick what we liked in the quantity we liked at a time convenient with us. The pizza was delicious and I was particularly stuck with the fantastical crisp charcoal ‘black’ pizza. At lunch we went to the restaurant when we could and enjoyed the offerings especially the ‘made in front of you’ pasta served to your liking. Butchers Cut-Service was good to start with but we waited a long time for our ‘bill’ at the end and card back. Obviously, very meat orientated and a special menu to choose from if getting it as part of Black loyalty ‘free speciality restaurant’ perk. You get one started, a main with 1 side and a dessert. We weren’t hugely impressed with it as the three sides I ordered were not hot, just warm. I think we would have enjoyed it more if it had been an Italian restaurant, which apparently there was one before. In an Italian ship, it seems they are missing a trick here-one of the reasons we chose MSC is because we enjoy the authentic tasting Italian dishes. I wonder who will be the first ship to have a vegetarian restaurant onboard Entertainment- The UK guest comedian/impressionist Andrew Flemming was great fun. He happened to single me out and made quite a lot of jokes with my name in them throughout the gig! I loved it! It was anything but easy for him though as a lot of Italians there didn’t seem to show less engagement. He definitely appealed to the UK audience though and I don’t see why others wouldn’t enjoy his Frank Sinatra and Elvis impression. The second show when he did Impressions of Cliff Richard and David Bowie making up alternative words to their songs was just excellent and hilarious. I hope to see him on future cruises. Well done to MSC for thinking of the UK audience. I think they got the right kind of entertainment and a Dutch couple onboard told us they loved the British sense of humour and enjoyed the show. Other shows we saw was the Italian night which was not to be missed if you enjoy traditional Italian songs most people know. They were performed well and it was a good show. There is an issue with timings though as most people don’t get served in Ian restaurant in time to make it to shows. This means the late comers dwindle in throughout the show which rather upsets the flow of the evening. Maybe the timings need tweaking? The only way to ensure you get to a show is to dine in the buffet as you have control on how quickly you are served! There was a good piano concert in the afternoon on a sea day. Just half an hour but a relaxing one listening to a hugely talented maestro. Most evenings we went to see Roberto perform. he is a fantastic vocalist and guitarist with a repertoire from classical operatic numbers, to progressive rock to ballads. We loved it and he is staying on the ship an extra three months so if you are going before end Nov -you are in for a treat! 70s, 80s & 90s night was great fun and had many folk dancing in the reception area....surely there’s a better venue for this? Having said that, it was such fun to go up and down the glass elevators busting some moves! A lot of folk did this while people took pictures and videos to share back home! There is another couple who sing on the ship and we recognised them from MSC Magnifica. They used to do the fun bits during the show on Magnifica with a really fun Bongi, Bongi song. On this ship they do ABBA evening which again commanded crowds and people dancing in the aisles of a small venue. Yet another couple sing in the atrium reception area and possibly they have been told to ‘go gentle’ but some of the gutsy songs they sing are not don’t justice by these two as they are not giving them thrust. It appears they are young and nervous and could do with some coaching to get them singing more confidently and stronger. I liked their choice of songs though so we listened to them too. Spa- there are four comfy loungers and four heated ones and seven basic plastic upright chairs. The latter are handy for people to sit on and scowl at the others who are hogging the more comfortable loungers! There is a couple of saunas and steam rooms. We had a day’s free spa entry when we bought a massage and also a free hour for having Black status loyalty membership. We chose to use the first on a day when Ship was collecting new passengers from Hamburg and it was less busy, as we had hoped. We had a couples massage and it were excellent and booked a second when immediately prompted (actually while we were coming around from the first!) It was discounted the first time and further discounted for the second. These were worth it for us as we both needed them with our various aches and pains and felt hugely relaxed afterwards. One unfortunate issue is, there are a lot of spa workers outside the spa (trying to attract people in). On our arrival, although we politely said hello, a few laughed just after we walked past them. This isn’t the first time we experienced this on a MSC ship and it may just be an unfortunate coincidence but this really shouldn’t happen as we were left feeling we had been a butt of a joke shared in another language. I hope we were wrong but it may be a good idea to train staff to not do this whatever they were finding amusing. Fellow Passengers- We met some delightful guests onboard but there were also rude complaining ones. After complaining about the ‘useless staff’ a man turned to me and said he was never sailing with MSC again. I felt like answering, “that’s good- it makes me more likely to book again!” I was astounded by people’s urgent need for mid afternoon cakes. It seemed that unless they were served immediately, they went into ‘moaning mode’. People expected the staff to know what they wanted without telling them! It is as well to remember manners and the fact the staff work 12 hour days and do not have days off. I felt embarrassed and appalled by the behaviour of some passengers to staff. Conclusion-If you have a tendency to find fault and complain, perhaps it would be best for you to spend double on a more expensive cruise. If you want a budget cruise with opportunity to meet other nationalities then this could be the ship for you. I think on the whole the good outweighed the bad for us and we would return as we came home feeling relaxed and had some happy memories of our week onboard the Preziosa. Read Less
Sail Date August 2019
The ship is really nice large ship great for families with the splash park slide and pool, kids club ran all day pretty much until 23.00 whixh ours loved. The food in my opinion was great when you think abou thr value against a 4* hotel in ... Read More
The ship is really nice large ship great for families with the splash park slide and pool, kids club ran all day pretty much until 23.00 whixh ours loved. The food in my opinion was great when you think abou thr value against a 4* hotel in Europe you can't compare yes the portions aren't massive but it's a l carte and you get 3 courses and bread so was absoutely plenty and a great standard. The kids menu was the usual burgers nuggets pizzas etc so they were happy. The entertainment was good with lots of choose throughout the ship the show not the best but again I have to compare against the price you would pay for a royal Caribbean ship for example so its not going to be on the same league. But we lways found something to watch on an evening. Overall can't complain and would definetly sail with msc again. Read Less
Sail Date August 2019
We are a family of 2 adults and 2 teens. We have cruised many times with Royal Carribean and had Junior suites and up, so for this cruise we booked inter connecting balcony cabins on Deck 9. I had read many reviews about MSC and The ... Read More
We are a family of 2 adults and 2 teens. We have cruised many times with Royal Carribean and had Junior suites and up, so for this cruise we booked inter connecting balcony cabins on Deck 9. I had read many reviews about MSC and The Preziosa, and have to say was a little bit concerned about all the negative reviews about service and food. We had booked the Fantastica package that came with drinks up to a value of €10 per drink for the adults and soda and soft serve ice cream for the teens. We flew from Dublin to Hamburg with Ryanair and arrived on time. We took a taxi from outside the airport to the Renaissance Hotel. Hamburg is a beautiful city with lots to see and do. A couple of things we did was eat ice cream by the lake, visit Minatur wunderland and the Hamburg Dungeon (English speaking guide on Saturday & Sunday @ 10am). We took a taxi from the hotel to the Steinwerder terminal. We arrived at about 12.30 and after giving our luggage to the porters we entered the terminal and were given a number 4 ticket and told to wait till it was called. 4 was called after about 20 minutes, so we joined the que to check in. At the desk they verify your passport and documents and give you your sea pass card. We then went through security and proceeded onto the ship. When we got on the ship our photos were taken. In total from arriving to ship took about 45 minutes. Now on the ship in the atrium, staff were welcoming you on board and saying if you want food the restaurant on deck 5 or the buffet on 14. Up to 14 we go, come out of the lift and are greeted at the entrance to the buffet by 2 staff, 1 with anti bacterial spray and the other guy saying 4 of you, let me find you a table (Wow). We are sat at a window and the girls went and explored the buffet, while I kept the table. On the table is a button for bar service, so I had to press it and along came a waiter who got me some drinks. (I’m impressed with this so called bad service and rude staff) I must say the buffet restaurant is big and plenty of choice. I had read that the pizza was good, It is delicious and fresh. So after we eat, it was time to explore the ship, and then find our cabin. We had Cabin’s 9126 & 9124, interconnecting balconies. I noticed that we had early (6pm) seating in the Golden lobster restaurant, so I went to see if we could change to the later @ 8.30pm. No problem, but it is a shared table with other English speaking guests. Now the last time we did a shared table did not work out well, my kids were age 6 & 8 and the others were 3 generations of the same family aged from 87 to 43. Well I have to say we thoroughly enjoyed our table mates, The service was fine, nothing special, or nothing bad. The choice & quality of food was not great in my opinion, but to be honest it didn’t really matter as we were having great conversation at the table. We went to 1 show called the Mask, which was ok. We eat Breakfast and lunch in the buffet, food was perfect, however coffee was weak, but just press that button or go to the bar and get a fresh cappuccino included in the drinks package. The weather was not great so the indoor pool was packed. There is a pool and bar at the back of the ship that would be nice on a warm sunny day. We were only on board for 3 days but we all really enjoyed our first MSC experience. I did miss the not been able to walk around the ship on a lower deck close to the water. Read Less
Sail Date August 2019
First time on an MSC cruise having previously had a number of cruises with Celebrity and Princess. Embarkation was smooth. Luggage was taken from us a few steps from our taxi and we proceeded to check-in hall where we were given a ... Read More
First time on an MSC cruise having previously had a number of cruises with Celebrity and Princess. Embarkation was smooth. Luggage was taken from us a few steps from our taxi and we proceeded to check-in hall where we were given a group number and asked to sit until called. Ten minutes later our number was called and we checked in and proceeded to ship. One of the smoothest check-in procedures of any cruise we have ever had. Our cabin was 12100 with a balcony and was midship. It was opposite an entrance to the hallway where two lifts are located but we heard little in the way of noise. The cabin was large with a 3 seater couch, flat screen TV and a small balcony. Only BBC World service channel in English but plenty of films to hire at 7 euro each if that is what you wanted to do. Tea and coffee making facilities replenished daily. Plenty of storage space and the bathroom had glass shower screen that could be folded back when not in use. Easily on a par with Celebrity and better than Princess cruise cabins. Food was the biggest let down. For breakfast we found the Inca & Maya buffet restaurant chaotic. There was a reasonable range of food both hot and cold but the hot food was seldom hot. Eggs were especially a problem as even new trays of fried eggs taken from the "hot" cupboard under servery were cold - no temperature probes ever seemed to be used to check how warm the food was and it was the same situation with omlettes, etc. In addition nobody checked whether coffee, juice or milk dispensers were topped up and on a number of cases I had to ask one of the white coats (head waiters?) to ask for this to be done. Lunchtime was better and the fresh pizza was great and varied with the cheeseburgers worth a mention as well. The midnight buffet we only visited once and the fish & chips were really good and tasty. The highlight for us was dinner each evening in the L'Arabesque restaurant where we had great service from an attentive waiter and hot food if sometimes the portion size was small. However, our waiter had no problem in bringing an extra portion or on at few occasions telling his assistant to double the portion without us asking. Speciality restaurant - Butchers Cut has recently replaced the previous Italian restaurant. The cost was an additional 62 euros plus 15% service charge for the two of us and the food was good. However at the beginning of the evening the staff looked after us but unfortunately we were sitting next to the table where the Captain and senior officers were to be seated with two VIP guests. When they arrived things changed as staff either ensured they were not in the same area as them or waited attentively next to their table. We sat for over 15 minutes with our main course plates waiting to be removed and had finished our wine but no one came near us. Eventually some one did and apologised for "forgetting" about us! What should have been a special evening was spoiled as we had to listen to senior officers in loud voices talk about the virtues of the newest ships! The total cost including drinks for what promised to be a wonderful experience was 135 euros for the two of us! Entertainment in the bars was fine although a bit repetitive and we did not fancy many of the shows in the theatre although the one we did attend "Songo Italiano" was excellent. One thing though there are kids and teen clubs but no adult only spaces! Tried to have a quiet beer in the sports bar to no avail as two different Italian groups of kids aged between 4 and 8 tried their hardest to destroy the ten pin bowling machine by throwing the balls in the air or climbing into the machine underneath where the pin mechanism operated watched on by parents and staff who did nothing. Eventally the ship mechanic had to be called as one lane ended up with all the pin cables twisted. Drinks package - We chose not to have a drinks package as we felt that they were not value for money. We had a bottle of decent wine each night with 3 or 4 drinks afterwards in the bars and we still saved money on the Premium package at 39 euros per person per day and I was drinking either beer and/or malt whisky with the better half on prosecco. Excursions were expensive and we found that with a bit of research precruise we could visit the same places for around 50% cheaper than MSC was charging but that is the same for all cruise lines. Downside on returning to ship for everyone (except Royal Yacht passengers) was that they seldom had more than one gangway open and this led to queues which was a problem in really cold port of calls. Other cruise lines provide hot coffee or tea in instances like this but with MSC it was only available for Yacht Club passengers. Shopping like most cruise ships there are a range of shops - duty free, clothes, gifts, jewellery, etc. Unfortunately every day and night they put out stalls to try and to sell mostly the same stuff as the shops to passengers. It detracts from the Italian styling of the ship and makes it feel down market. I know most ships do it but every day on MSC!!! The Phoenicians Plaza is an area where you can have a light breakfast and during the rest of the days complimentary snacks. It is surrounded by shops but they then set up stalls on the walkway to sell items forcing the tables into a smaller area. What should be a pleasant area to sit and have a coffee becomes a tight squeeze to make room for these stalls Disembarkation was the best of any cruise. Left cabin at 8am, met at theatre at ten past, off ship 8.15 in a taxi with luggage by 8.25am. We'll organised, quick and efficient. To conclude I would certainly consider MSC again but the food offering needs to improve in the buffet especially at breakfast. Plus give us an adult only space during the day to get away from unruly kids. In addition they should introduce feedback cards on the ships so that passengers can highlight good or bad practice from the staff or about the service they are receiving which would give the management the opportunity to start to address any issues. Also we had a card on our dinner table telling us who our waiter was but nothing in the cabin naming our steward. Why? As he was just as important in ensuring we had a good holiday. Read Less
Sail Date August 2019
I always wanted to visit Norway and the fjords as I am intrigued by the history of Vikings and of the scenery. This was our first cruise , it was our 25th wedding anniversary and my husband 's 50th birthday .There were a couple of ... Read More
I always wanted to visit Norway and the fjords as I am intrigued by the history of Vikings and of the scenery. This was our first cruise , it was our 25th wedding anniversary and my husband 's 50th birthday .There were a couple of things that bothered us like the wait to get on board the ship on the departure date we got there at 13.00 PM and had to wait 3 hours in the queue , we were tired and hungry and thirsty and that was not the greatest way to start our holiday. Secondly a fault that we found on the ship the only one I would say is that there is no, do it yourself laundrett , a must on a ship that carries 4500 passengers and 1200 crew members.On a 11 day cruise one needs to wash his clothes, I did manually but the rules on the boat say that no clothes are allowed to be hanged in the balcony, so that was a problem and last but not least as we are still suffering from a severe backache, the mattress in our room was very uncomfortable it needs changing, I should have mentioned this to my room attended, but never got round to it. As for the rest everything was great from the food to the service and the crew were excellent starting from our room attendant John Lerry Cuyos, who cleaned and took so good care of us always making sure we had clean towels and sheets and making up our bed even twice a day , so friendly and kind he always started my day with a smile bless him, and than our two favorite waitress Elena Gonzalez Gonzalez and Italjani, and last but not least our personal waiter Maskurin from Indonesia, they were all even others exceptionally kind, good at their job and friendly, I recommend this Holiday and MSC Preziosa but please anyone of the administration that reads this please take note of my request, as I am sure that in future alot of people will comment on this. Thanks again for our fantastic holiday, Anthony and Fiona Borg. Read Less
Sail Date July 2019
We completed our 15 nights Northern Europe cruise which set sail from Southampton Port on 30 April 2019. There were 6 of us, my husband and I and 2 other couples. After booking the cruise, I had cold feet when I read the many negative ... Read More
We completed our 15 nights Northern Europe cruise which set sail from Southampton Port on 30 April 2019. There were 6 of us, my husband and I and 2 other couples. After booking the cruise, I had cold feet when I read the many negative reviews on Cruise Critic. So I switched from a balcony room to an interior as I was not going to pay for a poor experience. However the whole cruise turned out to be unexpectedly good. Embarkation started at 3 pm despite some passengers saying you could get a queue ticket when you arrive at Southampton. We were there at 11.30 am and checked in our luggage before walking out to Ikea for lunch. When we returned, embarkation had already started and we had to join a queue which took almost 30 minutes to clear. Once on board, we headed to the activation machines to link our credit card to our cruise card. There was hardly any queue at the counter throughout our stay, which was good as we could have our queries attended to quickly. All the counter staff speak English and were quite polite. The muster drill was quite well organised. We headed to the theatre where there was a staff briefing everyone. After that, we were lead to our muster station. About 5 days before we disembarked, there was a talk about disembarkation in the theatre. Again the speaker was very clear when she briefed us. Just 2 days before we disembarked at Southampton, some officials from the British immigration came on board to have a "face to face" interview with us. Our passports were stamped and we could walk off the ship on day of disembarkation as we opted for self assisted disembarkation. I was quite worried we wouldn't be able to disembark in time to meet our driver but all ended all. Speaking of entertainment, I must say it was lack lustre. Having so many nationalities on board it must have been difficult to plan any entertainment. The ship is actually a shuttle ship as people embarked and disembarked at various ports. This was not too bad as there was no jam when we embarked and disembarked at Southamption. The ship did not berth at La Coruna because of bad weather but made a stop instead at Vigo. The change in schedule was handled very well and an announcement was made throughout the ship, including our rooms. Notices were also sent to m our cabin quickly. Very professional. We booked a Bella experience which was the most basic experience. No room service unless you pay for it. There was also no body lotion in the bathroom. But we had a kettle and tea and coffee making facilities in the room and that was a big bonus as we did not have to top up our drinking bottles every night. Another bonus was that breakfast and lunch were served in the main dining room everyday, whether it's a sea day or port day. In other cruise lines, there were breakfast and lunch in the main dining room only on sea days. Though no free drinks were served in the main dining room except during breakfast, it was not a big problem because we could order a bottle of plain water or go up to the buffet restaurant after our meal. The menu in the main dining room changed everyday, except for breakfast, and it was well presented. The buffet restaurant also had a wide variety of food but the menu didn't change very much. Pizzas were good and they were very generous with the fruits although no berries were served. I am quite a fussy eater and am happy to say I am happy with the food served. I didn't take any shore excursions from the ship so cannot comment about it. Read Less
Sail Date April 2019
We joined the MSC Preziosa in Hamburg for the west European cruise visiting Le Havre, Southampton, St. Peter Port, Brest, Lisbon, Cadiz, Malaga, Vigo, Rotterdam and back to Hamburg. This was our first time with MSC and we booked the ... Read More
We joined the MSC Preziosa in Hamburg for the west European cruise visiting Le Havre, Southampton, St. Peter Port, Brest, Lisbon, Cadiz, Malaga, Vigo, Rotterdam and back to Hamburg. This was our first time with MSC and we booked the Yacht Club (YC). The embarkation experience with the separate YC welcome lounge and being accompanied through security and through to the YC concierge was a pleasant start to the cruise. Out butler Nandan Priolker and junior butler Muhammad Moelyadi did an excellent job and were very friendly. We explained to them that we didn’t want to be waited on hand and foot and they respected this wish. But they did treat us very well and were always there to give us advice and to help us with any problems we had. Overall the staff in the YC were very friendly and helpful. They know when the guest would like to chat or if the guest wants to be left alone. Nayara, Priscilla, Natish, Pradeep, Mungroo, the barman “Odd-Job” just to name a few, work hard to make a pleasant cruise experience. The Top Sail Lounge offers continental breakfast, afternoon tea and various small snacks according to the time of day. It would be nice to see a change in the selection of bread rolls and Danish pastries on the breakfast buffet but otherwise it was sufficient for us. For a light breakfast with scrambled eggs, sausages, bacon etc. it’s possible to go to the outdoor One Bar on deck 18 – even during bad weather. The lift to deck 18 is in the YC area. The One Bar also offers light lunches with salads and cooked food which vary from day to day. The cooked food is on warming trays but is not covered. So, if the weather is cool (as it was in northern Europe), the food gets cold. Added to the plastic plates also being cold doesn’t make the food very appetising. On our first day we asked if there is any soup as the weather is cold. We were informed that they could get us some but why didn’t they just have a tureen on the buffet. The next day there was a card to say that soup and a daily menu could be ordered. If you order eggs (e.g. poached, omelette etc.) at breakfast or if you order the soup or daily menu these are cooked in another part of the ship. Therefore, when you get them they are not hot anymore. We didn’t use the YC Palmerie restaurant; it’s at the other end of the ship. If the weather is nice and NOT windy you can stroll along deck 15, otherwise you have to go down in the lift (preferably to deck 7), swim though the crowds to the back of the ship then go up in the lift to the restaurant. This was the only part of the YC which was not actually in the YC area and was a big disappointment. We visited the Inca/Maya buffet twice. We didn’t eat there but it seems there is a good selection of food but we can’t comment on the quality. The food stations are spread around to avoid queues. The front of the restaurant was crowded but there was plenty of free seats at the back. We liked the idea of the take-away burgers, hotdogs and French fries which we tried and found to be very tasty. We had roomservice pizza twice. This was delivered quickly by our butler. It was warm and we found the quality very good. But then again, we wouldn’t expect anything different on an Italian ship. When visiting the ports, we didn’t do any MSC excursions but used the shuttle buses. The service was good and the prices reasonable. If you have time do not go on shore first thing, wait a while until the rush is over. The queues are very long at the 2 gangways. When we went ashore in Guernsey by tender, we waited in the YC concierge lounge and where then escorted as a group by a YC butler. For the other guests this may seem that we were pushing in front but, Hey! we paid for this service. Disembarkation was a pleasure! We had to leave the cabin by 8:00 to 8:30. We could have breakfast in the Top Sail Lounge and could wait there. When we wanted to leave we were again escorted by a butler who helped us with our cases which were waiting in the Cruise Terminal. We were the escorted outside to the Taxis. On the whole we enjoyed our cruise in the MSC Yacht Club. We were just dissapointed at not having the restaurant actually in the Yacht Club Area and that the only other choice was to go to the One Bar on the 18th deck. As mentioned above there wasn't much choice on the buffet and the food wasn't hot. Also, it's not the place to be in cold weather. Read Less
Sail Date April 2019
I had earlier been on three cruises, two of them being to Europe (Mediterranean west and Southampton /Norway).This was our first experience with MSC Preziosa and we had a great time on the ship.I had booked a fantastica balcony cabin for ... Read More
I had earlier been on three cruises, two of them being to Europe (Mediterranean west and Southampton /Norway).This was our first experience with MSC Preziosa and we had a great time on the ship.I had booked a fantastica balcony cabin for me, my son and a close friend and our package included 36 drinks vouchers for our six day cruise. We had a very smooth Embarkation ,it took us just 20 minutes to get on the board and our luggage was already outside our cabin. Our cabin was quite spacious and had ample room for three of us. Bed was very comfortable and so was the sofa cum bed.Bathroom's size was okay and it had all the requisite toiletries .Balcony was also good though we didn't get much chance to sit and enjoy coffee as it was quite cold outside. The ship has beautiful interiors and one really relishes being on board such a lovely ship. The only thing which is below the mark is it's dining which was just average. There were very few options in the main dining room and the buffet was somewhat better. Entertainment was okay without being exceptional. We had no complaints regarding the service which was very good. We didn't go for pricey excursions offered by the cruise and had our own arrangements. Finally, the process of disembarkation had no hiccups and we had smooth sailing. Overall we had a wonderful time and would certainly sail again with MSC Preziosa. Read Less
Sail Date April 2019
We took our first MSC cruise, a 21 day TA from Martinique to Hamburg, many port stops in between which I initially thought might be a negative (we love the sea days, hence the TA's) but it was broken up nicely and we saw a few new ... Read More
We took our first MSC cruise, a 21 day TA from Martinique to Hamburg, many port stops in between which I initially thought might be a negative (we love the sea days, hence the TA's) but it was broken up nicely and we saw a few new ports by sheer number. It was like having three different cruises, the Caribbean followed by the TA followed by a European cruise, very nice. We arrived late with late flights, 7 pm-ish to check in but they had the whole YC experience going strong including drinks upon arrival, easy passport check, etc and then you're guided to the concierge floor to meet the concierge on duty and a few butlers hanging out, likely yours. We had awesome Roberto aided by two junior butlers and all was well. My only negative observation is the whole YC team tries too hard to provide service even when you decline it...an example would be getting a few items of food at the buffet and trying to carry it yourself, they always want to tray it up and take it to your room/table and it took at least two weeks to get them to back off. We are fit mid 50's folk and perfectly capable to carry our glass and a plate and it felt like a negative, the constant spotlight they want to shine on you. I enjoyed the experience but wished often and to their face that they would just back off a bit, we don't need a guide to our seats in the theater and I'm sure folks who DO will let it be known, if someone declines than back off and respect our choice and we found that happened too often, the push for service. Weird complaint, right? I know, it is weird but its how it felt, to always having someone rush to open a door or guide you to a seat or try to grab your food to take it to your table instead of letting us quietly enjoy this wonderful time without the fanfare attached to it. This leads into further service issues upstairs on deck 18, Topsail. AWESOME space with plenty of lounge chairs, oddly not padded chairs but plenty of towels available and when it got cold they brought out the blankets, nice touch. The pool guys were always smiling and nice! They have tables/umbrellas in the bar section where a buffet is set up for breakfast and lunch so probably about 10 tables available...also a smoking section that has three umbrella tables. Weird service in the beverage department up there, hot and cold with sometimes 30 min between a round of servers and then suddenly a barrage. Gelato guy would go by (awesome) but twice we waved to flag him and he just walked by or you'd have to flag a server and then they're quite nice but just not on it the way they want to be or should be, rarely did someone take multiple orders which led to a long time getting drinks brought to you so we embraced the exercise portion of this and just went to the bar...not a big deal but the substance is lacking and my first thought was they're new at this but apparently YC has been kicking for years now so not sure if any of these issues will be fixable. We did see the turnover of one manager to another and the guy that left was so burned out, you rarely saw him vs Allessandro the new guy who was seen multiple times a day, checking on your day, borderline bothersome but I got what he was going for so hello, hello and good luck on changing practices. Food was the major negative, it was truly tasteless and almost funny how every dish (sadly not kidding) was without taste. Upside we actually lost weight on this 21 day cruise and happy for that but wow, a whole of salt used and worse, steak sauce for a filet, that's almost criminal behavior. We only ate at the buffet for salad bar, sad sad salad bar, and some pizza slices and that was just average at best. Wild amount of people but heck, it IS a buffet, and we found seats the three times so thats my only input. Our YC restaurant was just average, there IS an alternate menu available including chicken, a large filet of beef, a large filet of salmon, and perhaps a few other things but its not advertised oddly enough. Our waiters actually brought us the best dish we had, chicken curry, after we laughingly asked if we could eat in the crew dining room, betting they had tasty Indian food available and the next night we were eating the best chicken curry. Why that isn't on the menu is mindblowing and I asked the maitre'd and the hotel director and anyone who inquired but the answer is oddly 'we cater to an international crowd' to which i reply so does every other cruiseline and they manage to have tasty food. Europeans don't like bland, do they? I'm going to assume no because the ongoing theme from the Germans, the Brits, the French and us, the minority Americans, during the cruise was the bad food but whatever, we ate just fine, remembering that upside of weight loss and knowing it was just the way it is. Gelato was good and free for YC, once we found that baby we imbibed often! The best advice I'd give is to reitterate what another post said regarding MSC and that is to not compare it to any other cruise and you'll love it. I reminded myself of that often and I loved it, truly. The quirks were funny including the five and six language announcements, that's just funny and even more fun when the Russians boarded in France, dropping Portuguese in exchange, and the crazy entertainment. Wow to this menage of acts, it was funny and fun and really a wild experience. One night started out with Van Halen 'Jump' and was followed by the ring dropping from the ceiling followed by a dance number, etc etc. Crazy fun and we had a blast! No production shows, good classical voice concerts (two in the afternoon) and also a nice piano concert in the afternoon, nice additions. Their classical voices were excellent, good acts and something you don't see often. Main night acts are short, 30-40 min long which is perfect for the acts and we saw them all minus Abba and a ventriloquist. I would rate them as matinee Vegas quality and again, they were all fun, esp the acrobatic guys. Dancers were good, singers were good, all around pleasing...but remember, don't compare because these aren't Broadway shows brought to the sea or Blue Man, its great for what it is. Ship design is lovely, crazy crystal inlays into the stairs, beautiful but somewhat blinding, pretty and nice layout of ship (a lot of mirrors!) minus the casino. Leaving the theater loads you right into it on deck 6 and its the smokiest casino I've ever seen, so much so that I didn't bother to do any gambling because the odor was so cloying, as if they lacked any smoke eating device at all and it resulted in the smoke drifting directly into the lounge directly above it, the jazz bar, so we also avoided that area. MSC should absolutely install state of the art smoke eaters, we absolutely would have frequented those areas, esp their money making casino so I guess I should thank them for that too, weight loss and more euros in my pocket. :) Would we do this again? Yes but only in the yacht club, it was sheer madness in the 'real' world and not worth my cruising dollars. I'd like to hope the food issue is a one off with the ship. We ate at Eataly once and it was probably a B experience, the food was mostly tasty but all around the worse tiramisu ever eaten, both in this restaurant and La Palmeraie...found that to be quite odd for an Italian ship but ultimately thanks, two lbs of weight gain would have come from all of that tiramisu! We loved the international blend, it was fun to chat world events with world travelers. This particular itinerary hit a lot of ports so we enjoyed all of this exposure to new lands. We would do another TA with MSC but again, only with yacht club, it just looked too crazy. Unfortunately prices have jacked up, we apparently paid 1/3 more than the Brits that asked us (but we are still quite happy with our choice!) so that factors in...food quality has to be considered and after traveling with Azamara (10 lbs gain, food was stupidly great) and Celebrity Blu its hard to spend extra $$ just for the 'experience' but good itinerary and we'd likely be there. Another addition, GREAT gym! They have a variety of machines, probably 25-30, and we found working out at lunch was the time! Worked around people with the machines, empty gym in port days (yay) and would highly recommend this gym to keep your body in shape. Its up there with NCL Epic gym. Oh yeah, one last addition...we didn't feel like MSC was nickeling and diming us at every turn. Minimal announcements, no big push of products despite a nice supply of stores on three levels, not the feeling like someone just had their hand in your pocket. Okay, ONE last also, the nautical information they provided on the daily planner was great, informative in a different way, and we learned stuff. Sadly the captain wasn't chatty (but with the language spread its probably good) so none of the good sea tales that others like to provide but we felt information was dispelled quite well. Read Less
Sail Date April 2019
We have traveled to Caribbean previously in 2017 on MSC Fantasia and had a wonderful time. It was a fly cruise. This time we flew out to Caribbean on Virgin Atlantic and this was a very pleasant experience. We decided to do a ... Read More
We have traveled to Caribbean previously in 2017 on MSC Fantasia and had a wonderful time. It was a fly cruise. This time we flew out to Caribbean on Virgin Atlantic and this was a very pleasant experience. We decided to do a different cruise in as much as we flew to Barbados and then after On our arrival in Bridgetown we had a very pleasant surprise. As we got off the aircraft we found coaches waiting for us at bottom of steps. We were taken directly to the ship and never touched our luggage until it arrived in our cabin. The cabin itself was a balcony cabin and was beautiful in every way. We chose a Fantastica cabin as it came with a drinks package. Our cabin steward, Erith could not have been more helpful and kept cabin spotless. We chose !st sitting dining in Golden Lobster Restaurant. The waiters were great and were very attentive including our waiter James ( name we used for him.) he left ship in Lisbon to fly home to Bali. His assistant waiter was called Abhishek Kumar from India and he went out of his way to make sure we had a fantastic holiday. He deserves the highest praise. The food was excellent although not to my taste all the time. The restaurant was spotless and well managed. The entertainment on the ship left a lot to be desired although the the trio with the pianist and 2 violinists we excellent and a pleasure to listen to. The service overall on the ship was first class and could not be faulted in any way. WE did not take any of the excursions and made our own arrangements. We found the islands very commercialized now and have got worse over the past few years. We took a taxi in Guadaloupe and the female taxi driver was the most dangerous taxi drive I have ever used. She was swerving all over road and reading phone texts and making nd taking phone calls. In Barbados was took a trip in a glass bottom boat which was most enjoyable and well worth the money. After leaving Barbados on 9th April we traveled 5 days across the Atlantic and it was a lovely smooth crossing to Tenerife which we enjoyed immensely. WE then visited Madeira which is a lovely island and I would recommend anyone visiting if you get the chance. The 3 visits to Lisbon, Vigo and Le Havre were not as good and as it was bank holiday most of town was closed. The appeared to be a lot of coughing on board which I hasten to add. I do not blame on ship. Our disembarkation in Southampton due to passengers who boarded in Le Havre did not attend the compulsory immigration procedures. This is the one complaint I have about MSC. It is used as a ferry service more that a cruise ship. Overall the ship and staff were perfect in every way and I would not hesitate to use MSC again although I would be more selective. Read Less
Sail Date April 2019
Our second Yacht Club Experience Having been on board Fantasia April 2018 Barbados back to Europe. Sadly for us it did not live up to our previous cruise. Yacht Club: One Pool Could not fault the pool boys or waiters but on ... Read More
Our second Yacht Club Experience Having been on board Fantasia April 2018 Barbados back to Europe. Sadly for us it did not live up to our previous cruise. Yacht Club: One Pool Could not fault the pool boys or waiters but on several occasions we believe that there where people in the yacht club that were not members due to the door not locking this was reported by several yacht club members including ourselves,we pay for this privilege also young children in nappies going into the jacuzzi we found the sun lounges very uncomfortable, maybe they should supply cushions. Lifts: Priority for yacht clubs members in one word this does not work even for the Butlers. Cabin: Clean but find the dressing room very small no comparison to the suites on Celebrity Butler: First time we have been disappointed nice polite man kept our cabin clean but his lack of understanding English made it very difficult to have any communication with him. Dining: Well I say one word PEPE what a lovely man misses nothing staff have respect for him and if it had not been for Pepe I would have struggled with the meals he was very attentive as he was with all the guest He is a great asset to MSC. Top Sail lounge: Firstly have to say how amazing the waiters Anna Nayara and Zaheem were they kept us entertained as most often we were the only people in there including our friends after 10.30 We feel that there could be a little more entertainment not just a piano player it lacked atmosphere and very underused. Embarkation: Could not have been better. Disembarkation: Taken off too early bit of a rush, then a long wait at the airport. Summary: We have two more cruises with deposits Seaview Yacht club Nov 19 and on the same ship Dubai Dec 2020 We are having doubts whether we will be going. Read Less
Sail Date March 2019
MSC Preziosa - Yacht Club - 5-19 March 2019. Caribbean from Barbados via Cruise Club UK. The cruise consultant, Ian Lazarus, delivered on every promise and commitment made. He has been superb throughout the whole process and I would ... Read More
MSC Preziosa - Yacht Club - 5-19 March 2019. Caribbean from Barbados via Cruise Club UK. The cruise consultant, Ian Lazarus, delivered on every promise and commitment made. He has been superb throughout the whole process and I would strongly recommend using his services if booking a cruise package. Our second Yacht Club experience having been on board Fantasia last year. We were a party of 6 taking up 3 cabins but this assessment is largely confined to mine, my wife’s and our friend’s experiences. All in all, not as positive on this occasion compared to the near faultless holiday of last year’s transatlantic. FLIGHTS We prefer to travel Premium Economy. This time on Virgin but these were chartered flights by MSC. The experience outbound was very good but inbound less so in a 23 year old jumbo with limited staff to look after 450 passengers. However, since this provision was directly by Virgin, it would be inappropriate to criticise MSC. TRANSFERS Once again, airport to ship was very good but in reverse, the coach arrived earlier than we were advised; was an elderly conveyance with poor (almost non-existent) air conditioning. EMBARKATION & DISEMBARKATION MSC (for Yacht Club) do this better than anyone (we have travelled in Suites with P&O, Celebrity & RCI). Escorted onto and off ship. SUITE No different - perfectly adequate “de-luxe type” cabin - small balcony but the huge “exclusive” top deck area more than compensates. I say “exclusive” but this year it wasn’t. Non Yacht Club passengers accessed this space easily as the two entrance doors were not secure enough. Staff never challenge (not allowed to) and I found myself escorting 5 passengers out of this private area during our 2 week cruise with others unchallenged. Small babies of an age to still be in nappies accessing the jacuzzis with their parents; young teenagers diving in the no diving pool and cigars being smoked in a smoking area next to a sign “no cigars.” TOP SAIL LOUNGE First class facilities & service. BUTLER After the faultless experience courtesy of Putra last year, we struggled with Olivier this year, mainly because of his poor English. La PALMERAIE (Yacht Club Restaurant). One word. PEPÉ There are not enough superlatives to describe this amazing man. The Restaurant Maître Di (officially the Supervisor). He misses nothing. His staff love him. The passengers revere him - in truth, they adore him. Not only is he in complete control of all that happens, he never loses focus on his customers. He is the ultimate professional but is so personable that he is never less than entertaining. The personal service we received was beyond first class as his team aspire to his own very high standards. MSC MUST retain his services because on the strength of this experience, our next cruise would be assured. Thankfully, the Yacht Club Restaurant in the new ships is an integral part of Yacht Club rather than at the opposite end of the ship. YACHT CLUB STAFF It seems unfair to single out anyone but there MUST be special mentions for our lovely waiters, Anna, Nayara (unfortunate to fall sick - hope she is OK), Durian, Zaheem, Luis and Reina (day time concierge). However, I was much less impressed with the night Concierge. Mr. Simone Piletto very much needs some guidance on the provision and delivery of effective customer service and the avoidance of the attitude he displayed toward me on two occasions. Perhaps he was annoyed I had disturbed his Facebook access. SPECIALITY RESTAURANTS Despite a complimentary visit being included for black card guests (4 of us are) we declined offers to the Sushi and Italian eateries. They simply had no appeal since the lay-out was in no way inviting. In any event, why would we miss the chance to be looked after by Pepé and his excellent staff? However, our daughter & son-in-law did pay for a visit to the Galaxy (Sushi Restaurant) and described the food as excellent. LIFTS Strange as it may seem, this was an irritating regular occurrence, even for butlers. Yacht Club cards rarely delivered the exclusive provision to decks 15-18 and we very regularly found ourselves travelling randomly up and down or the cards simply didn’t work. TO SUM UP We do enjoy Yacht Club very much, despite these frustrating instances. However, with us usually travelling as a 4 (we took our daughter & son-in-law with us on this occasion), our deposits for trips on Seaview (Yacht Club) in November 2019 (Barcelona to South America) and on the same ship in December 2020 (Dubai) are now in some doubt. These deposits are, of course, via Mr. Lazarus at Cruise Club UK. Read Less
Sail Date March 2019
We chose this cruise because of the itinerary (12 different islands, no sea days), The ship was beautiful and both our cabin and all the public places were kept spotless. The servers we had in the dining room were attentive and did what ... Read More
We chose this cruise because of the itinerary (12 different islands, no sea days), The ship was beautiful and both our cabin and all the public places were kept spotless. The servers we had in the dining room were attentive and did what they could to please. The food was good, but little of it was remarkable. We ate breakfast most days at the buffet as we were often preparing to head out on our day's activities. The buffet was a zoo, mostly because of the huge number of families taking advantage of great deals and the March break. The food at the buffet was good also, and the sticky buns were noteable. I was disappointed with the Easy Drink / Drink Voucher arrangement in that there were very few cocktails one could get. Even when I wanted a certain cocktail, but asked for it made with rum instead of vodka the bartender refused. In the dining room, there were only certain wines we could get, but we are easy to please and once we knew the routine, we were happy with what they brought. The musicians, dancers and acrobats in the theatre shows were extremely talented, and even though each show tended to follow a similar format, we enjoyed them. The sax player and pianist in the piano bar were good musicians, but their talents were wasted due to the noise of people's conversations. The other ensembles varied a great deal in ability and presentation, and as they did not appeal to us, we chose to go and watch the theatre shows the second week rather than subject ourselves to performances of songs that we could barely even recognize. We enjoyed our cruise because we had a very clean hotel, excellent island to island transport, good food and many beautiful, warm islands to visit. Knowing what I do about this ship, and assuming other MSC ships are similar, I would probably avoid a cruise with them that involved more time on ship. Read Less
Sail Date March 2019
Just returned from an amazing 14 day Caribbean cruise which we selected for the fantastic itinerary. It stopped in a port every day, 12 of which were different, 2 of which were repeated stops. Managed to see and do lots of excursions ... Read More
Just returned from an amazing 14 day Caribbean cruise which we selected for the fantastic itinerary. It stopped in a port every day, 12 of which were different, 2 of which were repeated stops. Managed to see and do lots of excursions some both via MSC and independently. Even though we have done Caribbean cruises before this one had several islands we had never visited including Dominica, Guadeloupe, Martinique and Saint Vincent plus some old favourites! Did some great rain forest hikes, visited waterfalls and saw some great scenery and wildlife plus beaches, shopping and of course rum tasting. A really busy schedule but so enjoyable! That’s what cruising is all about. We have cruised with MSC a few times (and many other mid range cruise lines) so we knew to expect an amazing ship and the Preziosa is a great example. This cruise was booked as a package through an agent and included a drinks package, hotel, transfers and flight so was great value for money. I have just read a really odd review suggesting that the service was poor but to be perfectly honest I have no idea what ship this person was on but his/her main concern was clearly food and nothing else. I do believe in general that cruise food standards are not as good as they were 10 years ago but people need to remember that it’s just a package holiday at sea and not a 5* dining experience. Some of the luxury lines still maintain consistently high dining room standards but you just need to pay more to get this and some people just prefer to moan than pay This is my 20th cruise (8 different cruise lines) and I can honestly say the crew on this ship were amazing. They were ALL friendly, hardworking, chatty and efficient, we never had to wait to be served food or drinks I will list my pro’s and con’s and people can make their own minds up but I feel I have enough mid range cruise experience now to give a fair review. I have only really found one cruise line totally unacceptable and that was P&O but it was comparatively cheap. My favourite all rounder in this price bracket is probably Royal Caribbean with MSC, Holland America and Carnival close behind. They all have their good and bad points. Anyway, pro’s were Itinerary, ship itself, amazing staff, fantastic buffet food was always available and always good (salad, fruit, carvery, ethnic choice, pizza and ice cream particularly good) excursions were all of a high standard, balcony cabin was spacious and clean, fellow European guests were all friendly and chatty and flights and transfers all went smoothly we booked extra leg room and sat together. Drinks package was included and suited our needs with a wide choice of cocktails and some decent enough wine. You can upgrade if you need premium brands/ more wine choice but we just bought the odd glass of different wine if we wanted a change. We checked in our luggage at Gatwick and didn’t see it until we arrived in the cabin! 450 Brits on the flight seemed a little daunting but we soon realised it was a good selection of nationalities on board with French, German, Dutch, Russian and Caribbean’s etc which it made it more diverse, a great mix. Nothing worse than a ship full of Brits to make you feel like you are still at home. Three pool area's so could always find somewhere to swim and have a drink. Cons, these are more niggles than major complaints but safety drills at Martinique and Guadeloupe caused a little disruption for about an hour each time as guests had to listen to the announcements early evening in the bars. We headed outside on deck for a stroll around until it was over. A few hours out of two weeks wasn’t a major issue though. The dining room service was good but the food lacked originality some nights and I found the buffet preferable for choice and flexibility. You can however just ask for something else if you don’t like your first choice. Formal evenings don’t bother me and are largely phased out on more upmarket cruise lines like Celebrity but some people had an issue with there being a formal evening on the last night of the cruise which can probably be easily rectified by MSC. Most people dressed smartly but casually on formal nights although there were the usual smattering of Brits in their black tie formal attire which is totally unnecessary but whatever floats your boat. Also hated the constant hard sell of photographs which we stopped buying years ago but this is a common thing on cruise ships but it’s annoying. So to summarize a good all round value for money cruise with a great itinerary and a fantastic friendly and hardworking crew. Just wish people wouldn’t expect 5* food at 3* pricing! Remember it’s a package holiday and is priced as such. Read Less
Sail Date February 2019
Beautiful ship impeccably maintained and cannot fault the service. The Captains on MSC ships always seem to be conspicuous by their absence but at least he showed his face at Gala night. There were two gala nights the second on the ... Read More
Beautiful ship impeccably maintained and cannot fault the service. The Captains on MSC ships always seem to be conspicuous by their absence but at least he showed his face at Gala night. There were two gala nights the second on the evening we were due to disembark. Hence many did not bother to dress appropriately and very few wore formal attire - it is certainly not necessary to wear even a jacket and tie. Entertainment can be a little repetitive but the production shows are well produced and the singers and dancers are excellent. The premium drinks package was superb and the food provided in the main restaurant and in the buffet was very good - much improved from last year. My one real gripe with MSC is their reluctance to allow pre booking of seats on the flights to and from Barbados. This leads to many disgruntled passengers who do not find themselves sitting with their spouses/ partners. Seats are pre allocated so it makes no difference if you book in early at the airport - you get what you have been given. My wife for example is claustrophobic so always prefers an aisle seat - you would think that this would be an easy request to provide but on our flights on a similar cruise last year and again on this cruise MSC did not help. For this reason we will probably not book a similar repeat cruise next year - potential customers beware! Read Less
Sail Date January 2019
We've cruised on many different lines (Regent, Celebrity, Holland America, Royal Caribbean, Cunard and were somewhat leery of MSC due to some of the reviews we had read and reviews we had heard from friends. Despite that we took the ... Read More
We've cruised on many different lines (Regent, Celebrity, Holland America, Royal Caribbean, Cunard and were somewhat leery of MSC due to some of the reviews we had read and reviews we had heard from friends. Despite that we took the advice of a friend and decided to try the MSC for two reasons. One they had a great itinerary....7 islands in 7 days, no days at sea. Two, they had something called Yacht Class which gives you your own personal part of the ship with a private dining room, private pool/hot tub area, private bar/lounge and even a butler. The bulk of this review will concentrate on our experience with the Yacht Class part of the MSC Preziosa. Embarkation - One of only a couple of things that I will complain about on this trip. We arrived around 1pm to coincide with what our instructions were. There were already around 50-75 people waiting to get allowed into the registration area. We were not allowed in until after 2pm, with a crowd of easily 200-250 others who were all made to wait in the hot sun for 1-2 hours. Once we got in to the registration area, our butler met us and the process went quite quickly. We were escorted to our room and everything was rady for us. Ship - This was the largest ship we have been on with approx 4000 guests. Because we stayed in Yacht Class I can't really comment on how crowded or not crowded the ship was. In Yacht Class, there was never any issues with seating in the dining room, around the pool (One Pool) or in the Top Sail lounge. We really felt like we were on our own ship within ship. When we did wander around the rest of the ship it certainly seemed to be nicely laid out, always clean. The main pool area is quite small and during the day, most of the lounge chairs were taken. At night, on the odd occasion that we wandered from bar to bar, they never seemed to be too crowded. It seems the fan favorite was The Green Sax which always had a pretty good crowd.....probably something to do with the live music that was played in that particular bar. One small negative was that all announcements were made in 6 languages, but I guess that's what you get being on a very international cruise. I our itinerary began and ended in Guadeloupe. Along the way we picked up a few hundred Brits in Barbados and around 1800 Europeans in Martinique. I would estimate that probably 60-70% of the passengers were from Europe with a huge French, Italian and British influence. From what we were told, the crew needed to know at least English as one of their languages. So as English speaking Canadians, we never had a problem with language. Cabin - Cabin was very good....see my full review below Dining - As part of Yacht Class we ate in the Palmeraie restaurant, reserved strictly for Yacht Class. I would rate our experience in this restaurant as an 8.5/10. I'd give the food a 7 out of 10 and the service a 10 out of 10. There was plenty of selection, the food always arrived hot. Selection was good and changed every day. We ate all our dinners there and a few of our breakfasts. When we were on the ship we tended to eat our lunches at the Yacht Club pool area. There was a decent selection of sandwiches, pasta, salads and you could always order a burger or pizza if you wanted to. Back to the service...our main server for the week was Joyce Anne from the Phillipines and she was incredible. Always attentive, very engaging and always with a smile. Her assistant, Ric, was also excellent. Both of them spoke were good English, so never a language barrier. After our first night, we were always greeted by the Maitre D', Giuseppe (known as Pepe). He along with the Head Sommelier, Filippo, made our dining experience truly incredible. Pepe and Filippo always had recommendations for food and wine and they always hit the mark. Entertainment - Because we tended to eat dinner each night around 8pm, we rarely were available to see either the early show or the late show. We did get to one show, the "Crew Has Talent", which was ok but not great. A couple of the crew could really sing but the "comedy" act was terrible. We didn't get to any other shows but heard from friends on the ship that they were hit and miss. Casino - As an avid Craps player, I rate the Casino a 0........ie no Craps. Also, there was only one "quasi" BlackJack table. The reason I say quasi is because they used a deck with no 10s and some slight variations to the normal BJ rules. There were a couple of roulette tables which were usually crowded, and one Texas Hold'Em table game. The rest of the rather small casino was made up of slot machines. Also, the casino is very smoky......allowing smoking at all tables and slots. Worst casino I have ever experienced on a cruise. Gym/Spa - We made use of the gym a couple of times. Although we didn't use the weights or attend any classes, I would say the cardio equipment was quite good and there were plenty of machines available. We did not take advantage of any of the spa services although friends of ours did and loved the massages they received. Service - I've pretty well detailed our experience with the service on the ship. Again, commenting as a Yacht Class passenger, I will say that the service we received from our room steward, Butler, Palmeraie dining staff, Concierage were all top notch as I've already commented. I also want to say that the staff that worked in the Top Sail lounge and around the One Pool area were also top notch. I'd like to point out that we had especially excellent service from Anna (from the Ukraine). Always knew what we wanted and when we didn't, she would make some recommendations. Ports/Shore Excursions - We arranged our own Excursions in three ports St. Lucia - arranged through Rainforest Adventures - A Zip line, Aerial tram and a hike. All in all, a very good tour (8/10). Terry and Junior were excellent guides. Barbados - arranged through Viator Tours - A Glass bottom boat, snorkel with the turtles. It was a relatively cheap ($35USD each) tour otherwise we would have been disappointed. The boat literally took us a couple of hundred yards off the shore of Carlisle Beach) for a short swim with the sea turtles and then a short swim to see a sunken shipwreck. Also, there really wasn't any glass bottom to speak of......a very small piece of glass, maybe 3-4 ft in diameter to look through. Once we finished the boat portion of approx 90 minutes, then we got to relax on Carlisle beach with lounge chairs and an umbrella included in the excursion price. Grenada - Again organized through Viator - An ATV excursion on either one person or two person ATVs. In a word, this excursion was fantastic. There were only 4 of us on this tour so our guides, Lyndon and Sasheem (not sure of the spelling) gave us a private off-road tour of a decent chunk of Grenada. We rode for about 2 hours or so, spending 90% of the time off-road. We had a short 20-25 minute break at a beautiful beach so the tour was around 3 hours in length. I would absolutely recommend this to anyone who likes some exhilarating adventure. For the other ports, we just tended to get off the ship and wander around. In Trinidad we hired a cabbie to take us around for about 90 minutes and saw some of the island that way. In St. Vincent we took the ferry (which was right beside where our ship docked) to Bequia, a beautiful, tiny island an hour away. The 1 hour ferry ride tends to be quite rough so if you can't handle rougher seas, don't take the ferry. We only had an hour on Bequia due to the ferry schedule, so it wasn't really worth the 2 total hours of ferry time for the 1 hour of time on Bequia. So to summarize, besides the poor Embarkation experience, the crappy casino and a couple of ports that weren't great, the rest of our experience was amazing and we would definitely consider another MSC tour.....as long as they offered Yacht Class. Read Less
Sail Date January 2019
This cruise was chosen purely because of the itinerary. POSITIVES: - The ship was lovely. - The cabin was lovely. - Food was great. - Drinks package was great value. - ALL of the wait staff and bar staff were soooooo ... Read More
This cruise was chosen purely because of the itinerary. POSITIVES: - The ship was lovely. - The cabin was lovely. - Food was great. - Drinks package was great value. - ALL of the wait staff and bar staff were soooooo lovely and friendly. They were also very attentive and professional. NEGATIVES: - Do not get a photo package unless you like fully staged studio shots (with fake Greek columns in the background) - Do not go on a shore tour. It is so easy to arrange your own little trips with the many people selling their services when you get of the boat. - The music on the ship is all very beige....like elevator music. There is good music available, but you have to look for it. - Communication with staff from the photo place, the Customer service and the Shore tours were incompetent and could not answer questions in a logical way. You have to be prepared to argue about EVERYTHING because the customer service motto is to blame the customer for anything that is wrong,rather than try to help them. - If you get injured on a shore tour (as my husband did) and have to get rushed to hospital, do not expect ANY support from MSC. They are useless....all of them. - The "desk" staff are rude. They do not know how to ask if you are ok after having a head injury. Of course all the lovely waiters and bar staff had perfect skills at doing this. If everything goes ok, MSC are fine. But the minute you have a problem, like being hit in the head by a mast off a boat, their complete lack of procedures, consistent stories about payment of hospital bills and just a simple check-in process after returning to the boat from hospital are inadequate. MSC "desk" staff seem to have a policy....it is not my department, it is not my responsibility, I do not know how to do that, my supervisor can help with that. We had several problems on the cruise with photos, shore tours and head injury and we did not come into contact with ANY staff that seemed to have a clue how to deal with people. LOVED all the destinations. Read Less
Sail Date December 2018
This is my 1st true cruise (other than day cruises to the Bahamas). I was with well-seasoned cruisers. My experience was better than theirs beciase I had nothing to compare it to. Here are my pros and cons: Pros: The ship is lovely. ... Read More
This is my 1st true cruise (other than day cruises to the Bahamas). I was with well-seasoned cruisers. My experience was better than theirs beciase I had nothing to compare it to. Here are my pros and cons: Pros: The ship is lovely. It is not a huge ship but large enough. The staff was wonderful. We were especially grateful to our waiters, Wira and Eduardo, our maitre 'd, O'Neill, and our room steward, Marion. I enjoyed my excursions, although the meal on the Flamm trip was fair. The Flamm train excursion was well worth it (although my brother was not impressed). The meals were ok. They were not fabulous. A few were very good however. Food was plentiful and if you are hungry, you are an extremely picky eater. The shows were ok, not great but were definitely something to do. (Last night show was a "con" being at 8 pm when yiu would be in the dining room. Ship was very clean. They were constantly cleaning all over the ship. The room was comfortable and clean. Cons: If you want anything to drink beyond tap water you have to get drink packages and you are nickled and dimed. You can get bottled water and wine at lunch and dinner with one package. If yiu want any sodas, bottled water, drinks, coffee, including espresso and cappuccinos and gelato all day, get another package. Premium drinks are a higher level package. They sold lobater and steak dinners separately. This has nothing to do with the ship, but I'd never met so many rude people in my life. Pushing and shoving to go anywhere. A man actually took me by the waist to push me aside beciase I wasn't moving fast enough for him. There were few English speaking people on the trip and those of us that did, American, New Zealand, and Australia, all thought the people on the trip were quite rude. The lounges were very crowded. I did not use the pools. They were crowded however, especially the indoor pool as it was cool out The people smoked even where they were, even where they are not supposed to - balconies, on non-smoking decks. The smoke in the casino was horrible. Unfortunately you can smell the smoke from the casino area in non-smoking lounges 1 and 2 floors up from the casino. I was 2 floors up and could smell the smoke at the elevator banks. Read Less
Sail Date September 2018
We were an extended family of 10 Americans traveling together, with 2 seniors and 4 kids ages 2, 5, 9, 12. We picked MSC for the Norwegian Fjord destination and itineary. Overall, the destinations were fabulous, we enjoyed our family ... Read More
We were an extended family of 10 Americans traveling together, with 2 seniors and 4 kids ages 2, 5, 9, 12. We picked MSC for the Norwegian Fjord destination and itineary. Overall, the destinations were fabulous, we enjoyed our family vacation and the cruise was a nice way to get there. Some in our group had cruised before with Celebrity or Royal Carribean. For them, this cruise is more bare bones, food not as good, shows not as glitzy. For the first time cruisers, we felt it was a great ship that tried to cater to kids and seniors alike, so our entire group was happy. Pros- The staff is busy, but they stopped to talk to us. Our waiter at dinner would play with the kids, and even bring out special off menu appetizers. They are constantly cleaning the ship everywhere, and the main lobby is very bling which our seniors liked. Lots of live music and a nice sports bar where they streamed in the World Cup games. Very nice! We booked through Expedia, which gave us free drink tickets for alcohol and juices, more than we could use. I found out later, this is for the American market only (we were very happy!) Because MSC offers different packages in each country, staff on board could not answer our questions. We did go to the excursion desk and they were able to help us with everything, including adding vegetarian meals to our excursions. Staff were great! The indoor pool was fabulous, particularly on this chilly Northern cruise. I would love to see them heat the water a bit, even in June. Cons- Southern Europeans can be quite rude, and I didn't care for their pushing and shoving...particularly at the buffet. I had to go to my zen place to deal with the crowds in the buffet. Crowds were worse at peak times on days in port, which is to be expected. Disembarking at some Norwegian ports took over an hour after arrival in port. I think those small ports aren't used to handling a ship the size of Prezosia. I wish they would've made an announcement, so everyone didn't mob the exits for an hour...again with pushy Europeans. There aren't many families with kids on the Norweigian Fjord itineary, more arrived as we disembarked for the Baltic Sea itinerary. My kids were looking for friends. I think Europeans prefer things alacarte, so MSC sells lots of packages on board. We were constantly bombarded with staff trying to sell us things. We got asked to buy a spa package when we exited the spa...oh my. Geiranger / Hellesylt - Booked our own excursion through Geiranger Fjordservice, was better than MSC options. The ship docks in Hellesylt first, then 2 hours later in Geiranger. The port authority here is slow, disembarking took >1 hour. Bergen- Hardangerfjord and Stave church excursion through MSC, breathtaking, the Fjord became repetative, 8 hours was way to long. Stave church was cool. We wished we had done a Bergen city tour instead. Flam- Dramatic scenery by train- This excursion is a must!! The railway views are amazing and the return by bus through another UNESCO Fjord with breathtaking views was unparralelled. Kiel- no excursions booked, half the passengers disembarked permanently, ship turned over with new passengers. Nice parks and city center within walking distance of the port. 2 days at sea- all ship areas were busy as expected including the gym. My kids were disappointed the Doremei Castle/ kids waterpark was not turned on even after being asked. As a family vacation, each age group had plenty to do that appealed to them, so everyone was happy. Add the breathtaking views into the mix, and it was a memorable experience. I would definitly cruise again with MSC, they have some unique locations they go to which is very cool. Read Less
Sail Date June 2018
First time cruising with MSC. We booked this cruise through a travel deal which included return flights between Zurich and Hamburg as well as transfers between Hamburg airport and Kiel port. The transfers were very well organized. We flew ... Read More
First time cruising with MSC. We booked this cruise through a travel deal which included return flights between Zurich and Hamburg as well as transfers between Hamburg airport and Kiel port. The transfers were very well organized. We flew with HOP! (part of Air France) and was welcomed at the baggage claim area by a MSC representative. We were guided to the tour buses outside the airport which took us to the Kiel port (approx. 1h30min). We went straight to embarkation with almost zero waiting time. We had a cabin with balcony on the Fantastica experience (so better placed cabins). We found a wonderful surprise when entering the cabin - it was a handicapped cabin, so much more spacious than the usual balcony cabins! The extra space suited us well since we were travelling with 2 kids (a 3-year old and 4 month old baby). The room was well equipped and the sofa was made into a sofa bed every evening. Our room steward, Fabio Enrique, was wonderful. The ship itself is in a good condition, it looks fairly new with no visible wear-and-tear. The do make efforts to keep it that way and areas are constantly repaired/cleaned/painted as needed but in such a way not to bother the passengers. The dining experience was good, but could be better (we had a much better dining experience on an American cruise line). We ate most evening in the Main Dining Room and the rest of the time in the buffet. We tried the main dining room for breakfast and lunch, but the service was chaotic and the food similar to the buffet. We only struggled on the disembarkation day to find a table, or the other days there was ample space, especially when you moved deeper into the buffet restaurant. Also much less noisy at the back! We did not attend any shows and only went to listen to various artists in the lobby area after dinner. Our kids were too small for the kids' activities (my son is only turning 3 a couple of days after the cruise) and the kids groups start at 3 years. There were designated times during the day for kids under 3 to play in a special area under their parents supervision. Our ports of call were Copenhagen, Olden, Flam and Bergen. We did not book any excursions through the cruise line and explored the ports by ourselves. The Fjords are majestic. One can spend hours watching it while cruising. Due to adverse weather conditions the Begen port of call were cancelled. Obviously a disappointment but one should always expect changes when cruising. I rather prefer my captain to put safety first. With this change in itinerary, we had a new port of call in Denmark: Fredericia. To my son's delight, it was about an hour's travel to Legoland. So we spent the day there. Disembarkation was smooth, just like embarkation, so no complaints there. There were quite a number of kids on board (lots of small babies and toddlers) so very family friendly. Therefore we will cruise with MSC again in the future. About drinks: there are a number of packages to buy such as all-inclusive, premium all-inclusive, all-inclusive during meals, beer packages, soda packages, water packages, etc. The individual drinks are very reasonable (approx. prices: cocktails ranging from EUR 6.50 - 8.00, wine by the glass EUR 5.50, bottle of wine starting at EUR 20 per bottle, beers EUR 5.00), so all-inclusive packages only makes sense if you are really planning on drinking A LOT. We did buy a water package before boarding which cost something like EUR 27 for 14 x 1 liter bottle of water which we could get from any bar or restaurant. There is only free water, ice, coffee and tea in the buffet restaurant, so you would pay for water in the main dining room. To surprise my husband I bought the "Bon Voyage" package which included a bottle of Prosecco and canapes on the first day of the cruise, a bowl of fruit delivered to the room every day as well as an invitation to the Captain's cocktail event (which is for return passengers). It was a nice touch to have a bottle of sparkling wine on ice in our cabin when entering the cabin the first time and to toast to our cruise in the comfort of our own room. I had to phone the next day to get the fruit as it was not delivered. All the other days went smoothly and we received the bowls of fruit every day. Most of the fruit can be taken from the buffet, except for the grapes. My only complaint is the cocktail invitation: I asked at the front desk when I would get the invitation and they said it will be delivered during the night. Next day I went back to the front desk, knowing that the event was that evening. They checked in the system and told me I am not invited as I am not a return guest. I had to insist that I bought a package which included an invitation to the Captain's cocktail and had to show the details of the bought package. Only after that did they give me an invitation. So if I had not gone through that trouble, I would not have received the invitation for the event which I paid for. On our 7 night cruise we had 2 formal evenings. a white-night and a 60's-70's-80's night. Our cabin was on floor 10 and fairly in the center, so we did not feel much motion of the boat. Read Less
Sail Date June 2018
This was our 4th MSC cruise, which I think is pretty rare for North Americans. We were early risk takers with MSC Fantasia when it first came out, then Poesia, Splendida and this last time with Preziosa. Although we are Americans, both my ... Read More
This was our 4th MSC cruise, which I think is pretty rare for North Americans. We were early risk takers with MSC Fantasia when it first came out, then Poesia, Splendida and this last time with Preziosa. Although we are Americans, both my wife and I lived in Europe in the past and enjoy the experience of seeing Europe with fellow Europeans rather than exclusively with other Americans. This cruise was no different, although we do think that we ran into a few other American families on the ship which was a pleasant surprise to see how other Americans have discovered this cruise line. Look, it's no Royal Caribbean, nor NCL (although I find it most like NCL), and definitely not Carnival. MSC ships are stunningly beautiful, modern and clean, but the style of cruising is different. Not a ton of activities, but we always pick MSC for the ports and the ability to spend quality extended family time while seeing sights. On this cruise, we were a party of 11, from 7 to 71. We had 4 people in our group who had never traveled with MSC. The good... Again, beautiful ship, great stateroom- we had family connecting rooms, so plenty of space and an oversized balcony. The package with the room also gave us coupon books for included alcoholic beverages as well as bottled water. We weren't expecting the included alcoholic drinks, as we had never seen that in the past. Room was always well maintained (no towel animals until the kids requested them), and something that pleasantly surprised us was how well the wi-fi worked and how reasonable it was for a package lasting the entire cruise. Ports were awesome, especially Tallinn and St. Petersburg. We booked our own shore excursions with a Russian tour group, so they took care of the Visa issue- no worries. Just get off the ship and clear passport control by showing your reservation bookings. On this cruise, we were expected to go to Stockholm, but due to weather, we diverted to Helsinki. Helsinki is not really that interesting of a port (sorry my Finnish friends!), but I'm glad we went there rather than just another sea day. Overall, the ship didn't move at all (like nothing) over the course of the cruise. The shows in the main theater were very good, but a bit redundant as far as the circus acts were concerned. The performers were primarily from Russia, and of really high caliber. They kept trying to repurpose the circus performers into different themed shows. One night they had a "Grease" theme, another "Ghostbusters". It was kind of weird to see (and hear) Russians and Italians playing out American cultural iconic shows, but they did a solid job (despite some phrasing issues when singing). Dancers and costumes were phenomenal. A very personal touch that left an imprint on my three young daughters on this cruise, was how they just happened to run into the Captain as they were practicing their own show, inspired form watching the evening performers. The Captain said he liked their dancing and asked if they would perform for him and the show dancers the following night. Of course they responded yes. The next day, upon returning form port, the girls returned to their stateroom and there was a note on their beds at the request of the Captain that they meet him by the elevators an hour prior to the evening show. Alongside the note were 3 backpacks full of MSC branded goods, such as stuffed animals, keychains, etc. The girls were ecstatic. They met the Captain and he and two crew members escorted the kids to the crew area of the ship and backstage to meet the performers. The girls got autographs and took pictures with the Captain and the performers. Instant brand loyalty! Service is typically noted as a fault on MSC, and yes, we have pretty regularly had issues with our bill prior to leaving the ship, inconvenient (especially late on the last night), but not fatal. Kind if something we just expect now. Food- on our previous MSC cruises meals were longer at 7 courses, but now they have streamlined down to 3- probably for speed, complexity and cost. I had the fish meals every night. Sometimes hit or miss. Still, not a strong point. Also, they don't have free ice cream on the ship anymore, only gelato for sale. Same goes for free beverages in the buffets, not limited to water (which was fine, but a cut back). Again, for the alcoholic drinks, we used the free coupons we received, which included all gratuities as well when buying beverages. I heard that the MSC Yacht Club food is quite delicious from fellow American passengers that we met onboard- the standard fare is passable, but nothing to write home about. The breads though were a highlight, and the breakfast buffet, although pretty much the same daily, had a large variety of items. Smoking- still a European experience here. More smoking on MSC than the American ships for certain, but I think it has gotten better from our previous cruises on MSC. Smoking relegated to only one side of the ship outside. Just hold your breath when walking by. Kids club- this time the kids didn't really take part in the kids club that much. The ship, although quite full, was primarily an older clientele (which we have found pretty much across our MSC cruises, but this one took things a notch higher). Maybe it was because it was the Baltic and not the Caribbean, but there were few children on the ship, so the kids stayed closed to the family. They had a few fun events with the kids club, but nothing too unforgettable. I will add that they have a special kids buffet area in the buffet area that is lower and has kid friendly foods, so that was a nice touch. Embarkation/Disembarkation- Super easy getting both on and off the ship every stop. Because MSC picks up passengers at more than just one port, it divides up the number of new guests boarding every port. Also, we are never rushing to get on the ship so let others get there early and as a family we wait until later in the day to leisurely board without any lines. At the ports, we typically were among the last to board too, so no wait! On the last day, in Copenhagen, we had only a short wait, grabbed breakfast and walked off. Our luggage was ready and we were off. Overall, we had a great time. My wife (who is very picky!) said she wants to cruise no for every vacation, and she wants to do it with MSC. My sister and brother-in-law are already booking the MSC Seaview cruise and this was their first MSC cruise. They had been on other cruise lines, but were so impressed with how clean and modern the ship was. As I said in the beginning, they don't have a ton of activities all the time (although this cruise they added informational sessions about the history and what to see in each port seminars), so it is a little more kick back than other cruise ships we have been on. Next year, to mix things up again, and because we are cruising from New York to Canada, we are going to take Royal Caribbean. But when Europe calls, I would definitely recommend MSC. Read Less
Sail Date June 2018
The service and activities was excellent. The room was attended to several times a day. The cleaning crew was always around and doing a very impressive job. They did have karaoke but only for 1hr while the bar was closed - who wants to do ... Read More
The service and activities was excellent. The room was attended to several times a day. The cleaning crew was always around and doing a very impressive job. They did have karaoke but only for 1hr while the bar was closed - who wants to do that sober? Get the all you can drink package - worth every penny. Our trip was diverted because of weather in Sweden so we went to Finland instead. St. Petersburg Russia we took the full day Hermatige museum tour but we should have taken the palaces tour instead. Tallin Estonia we took the bike tour which was wonderful if not a bit fast paced. Wishe we could have had more time in Old Town. Kiel hop on hop off tour was a waste of money and we got more out of it on our own exploration. Copenhagen was our favorite and we plan on coming back to visit and to see Sweden. Read Less
Sail Date June 2018
We chose this ship for price, and itinerary. We have cruised before with Norwegian, Royal Caribean, Carnival, Princess, and Disney. Embarkation was strange but did go pretty fast. You got to a counter and they give you a number, when ... Read More
We chose this ship for price, and itinerary. We have cruised before with Norwegian, Royal Caribean, Carnival, Princess, and Disney. Embarkation was strange but did go pretty fast. You got to a counter and they give you a number, when your number is called you can board the ship. Passengers: 80% Germans, rest were Italians, Spaniards and French. We did not noticed any Americans on board and I think we were the only Canadians. It did not bother us at all since we speak French and English. Ports: Awesome! So beautiful. We stopped in Flam, Geiranger, and Bergen in Norway and Copenhaguen. We had excellent weather. I did not booked my excursions with MSC except for one in Flam and it was a little confusing since they give us 2 tickets (kids) for a tour in English and two tickets (adults) for a tour in French, they tried to blame us for it, but it was resolved and we had a great time. Cabin: We had a balcony cabin and it was standard nothing better or worst compare to other cruises. The decor is much better than Carnival, it is more modern and updated. Food: I had read so many bad reviews that we were not expecting much... but it was pretty good for the most part. We ate all dinners in the dinning room (we had anytime dinning) and breakfast and lunch at the cafeteria. The food seemed better than Royal Carribean, but no as good as carnival. You do not get lobster unless you pay extra, but we had very good mussels twice, prawns, and good selection. The kids menu was not great so our kids would just order from the adult menu. The buffet had good pizza and nice selection of other items. It was crowded in the morning, but I have never been on a ship that was not. We had the aurea package which was great, so we could enjoy gelato (venchi, very good brand) at anytime. This is much better than the usual self serve ice cream on other ships. We also had most drinks included and coffee. I personally did not like the coffee on board. We had no problem with drinks at the main dinning room, in fact it was the opposite, they kept refilling our glasses. Entertainment: Not bad, but not the best. Better than Carnival though. They are no comedians since the passengers speak too many different languages. The ship itself is very well decorated. Service is good, but do not expect to have the animal towels (-: We travelled with kids and they had a camp on board, but my kids did not go much. They also have a very nice waterpark and a big water slide too. Seriously we can't complain and we might cruise again with them in the future. Read Less
Sail Date May 2018
We chose a back to back itinerary with 7 days cruising towards Norway - 3 ports then 7 days in the Baltic. Norway was great and we had excellent weather for most of the 3 weeks. The Baltic itinerary changed such that Stockholm was ... Read More
We chose a back to back itinerary with 7 days cruising towards Norway - 3 ports then 7 days in the Baltic. Norway was great and we had excellent weather for most of the 3 weeks. The Baltic itinerary changed such that Stockholm was cancelled and we would now overnight in St Petersburg. At first glance this seemed really good but as we rarely use expensive ship excursions we were unable to arrange for an evening ashore nor take advantage of the second day. We were meant to be in Port until 2pm on day two but that was changed to "all on board" by 11am. So really the 2nd day became an at sea day effectively. But our one day tour arranged with Alla Tours was worthwhile and they were right on the ball to meet us a day earlier than booked. We really appreciate that we were upgraded to an ocean view cabin as we only booked an interior. The ship was the quietest we have been on and very clean. Buffet. Got tired very quickly. This ship was at full capacity with almost 4500 passengers at at times it seemed they were all in the buffet. Most days there was reasonable varity but it was never hot and flavors bland. Often vegetables and meat very overcooked. We tried the main dining room twice but it was essentially the same food choices s the buffet and still not particularly hot. We tried twice to have breakfast in the dining room but waited 20 and 25 minutes for seating and just gave up. We were never hungry but underwhelmed by taste also the buffet table staff were not coping well with clearing vyables. Each table has a drink service call button. At no time during two weeks did we ever get a response. Others said the same. To get drink service you tried to catch someone's attention or more often went to the bar yourself. That was no big deal for us but quite a few people around us got annoyed. Shows. My wife goes to the shows I am not interested in the musical. The second week was an exact repeat of the first weeks shows. Disappointing. Bars. We found our niche at the Preziosa bar on deck 5. The service and bar staff were amazing and overwhelmed at times but they still performed extremely well. Ebarkation on port days was very slow at times I don't know how they can fix it but I waited dockside for 30 minutes recording in Tallinn. Luckily it was not raining. Read Less
Sail Date May 2018
The ship visited countries that we have never been to before and this made us decide to do this cruise. These were countries that we would probably not visited one by one as a dedicated holiday destination. The many passengers on board ... Read More
The ship visited countries that we have never been to before and this made us decide to do this cruise. These were countries that we would probably not visited one by one as a dedicated holiday destination. The many passengers on board made it difficult to visit lounge and entertainment areas as they were usually crowded. The buffet restaurants were a bit of a let down as the food was mostly luke warm or cold. One also had to wait for a table, and then it took a long time to visit all the eating counters before finally sitting down and enjoying your meal. We found the drinks to be very expensive, especially coming from South Africa with our weak currency. The theatre shows were good but the variety was a bit limited and we therefore only attended a few of them. Arrangements for shore excursions were excellent. Embarkation and disembarkation was very good and well planned. Read Less
Sail Date May 2018
MSC Preziosa Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.2
Entertainment 4.0 3.1
Public Rooms 5.0 4.1
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Service 4.0 3.5
Value For Money 5.0 3.4
Rates 5.0 4.1

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