1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Preziosa Review
  5. MSC Preziosa Cruise Reviews
2 Helpful Votes
Sail Date: October 2017
I chose this cruise as it was our 49th wedding anniversary and it left Southampton on our anniversary and it was a good price for a weeks cruise to Belgium.Amsterdam, Germany and France. The ship is very good and pristine .The staff are ... Read More
I chose this cruise as it was our 49th wedding anniversary and it left Southampton on our anniversary and it was a good price for a weeks cruise to Belgium.Amsterdam, Germany and France. The ship is very good and pristine .The staff are brilliant(with exception of reception)and our cabin very spacious and well looked after by our steward. The food was poor and never hot even hot soup was cold very disappointing but the biggest problem was we never got anywhere. First stop was Zeebrugger and we arrived 3 hours late and to get off the ship it took another 2 hours in a queue.Horrendous so by time we got to Brugge it was 5pm and our evening keel was at 6pm so missed that and had to eat in the buffet(not good)we also had to queue to get back on the ship were left hanging on a gang plank for about ten minutes then made to go through a scanner removing our coats outside in the freezing cold Just bad management and only one scanner again. Next stop Amsterdam well we were meant to arrive at 9 am but at 3 pm we pulled into Rotterdam and the queues to get busses we we just stayed on the ship as did many others. two days at sea to Hambugh but it was sunday and everything was closed so total waste of a destination. another day at sea and then it was Le Havre but we were told due to a strike by the French we were going back to Zeebrugger MSC did put on a bus to Blankenburg as the buses and trams were also on strike in Zeebrugger Final straw was I went to reception to ask if I could leave with our cases on return to Southampton like other passengers had done on the trip as it picked up and dropped off at all the stops I was told NO and that I was a security risk The only thing I purchased on the whole trip were chocolates on the first Brugges visit I was incensed MSC did refund everyone 50 euros who joined in Suthampton but a week was enough for me We had done two previous MSC cruises but this will be our last. Read Less
Sail Date: October 2017
We have cruised about a dozen times before, mainly in the Mediterranean, but also the Baltic, Norway, Caribbean and Alaska. We prefer joining the ship at Southampton. This gets away from all the problems with weight etc. when flying. ... Read More
We have cruised about a dozen times before, mainly in the Mediterranean, but also the Baltic, Norway, Caribbean and Alaska. We prefer joining the ship at Southampton. This gets away from all the problems with weight etc. when flying. This was a 7 night taster cruise with MSC going to Zebrugge, Amsterdam, Hamburg and Le Harve. We were looking forward to trying out the MSC cruises as they looked great value and do some lovely cruises around the Med. We arrived at the cruise terminal a little early (about 1130) and the boarding started at about 1300. Boarding was quite easy and we were told the cabins would be ready at 1400. We had some lunch and went to the cabin. All our luggage was waiting outside the cabin. What a great start to the cruise. The ship was the Preziosa, which is only 4 years old and looked very good. The décor throughout is a bit flashy with mirrors everywhere and even has a Swarovski crystal staircase in the atrium. Our balcony cabin was a reasonable size and the bathroom had a shower with pivoting doors which was very clever. Much better than the shower curtains you often get. The problems started on the first morning. I am an early riser and was in the buffet for breakfast shortly after opening. The cooked items were already lukewarm and in the case of the scrambled eggs were cold. The coffee, which was in an urn was also lukewarm, and when adding cold milk was then cold. I complained to the manager that I thought it was the worst food I have ever had on a cruise. He sent 2 of his staff running round to sort it but it was the same every morning. Sometimes the food in the main restaurant was also not up to standard and was only warm. The first stop was Zebrugge. We were going to go on a local shuttle to Brugges which is only 20 euros return compared to the ships 55 euros. Instead of arriving at 0900 we docked at 1200 and it took us 2 hours to get off the ship. The shuttles stop running at midday so we got back on the ship. The next stop was Amsterdam where we were due to stop overnight. Due to dock at 0900 we were still out of sight of land. There was a tannoy in the corridor and I opened the cabin door straight away and there was an announcement in about 4 languages but not in English. I went to the guest relations to find out what was happening and was told that due to the weather Amsterdam was closed and we were diverting to Rotterdam. When I said the announcement was not in English, the office said it was and am I calling him a liar??? We wanted to go to Amsterdam and they said that they were trying to lay on coaches. We booked a coach and the ship docked at 1500. The coach did not leave until 1700 and we caught all the rush hour traffic. The trip to Amsterdam took 2 hours to get there. We were then dropped off about 15 minutes short of the cruise terminal where we should have been dropped and started to walk in. It started to rain heavily and all we did was have a meal. We had to be back on the coach at 2115. On the way back to the coach my wife had her handbag stolen by a youth on a motorcycle on the pavement who ripped it out of her hand. Although she had the bag straps round her hand it didn’t stop him. We got the coach back to the ship thinking this must have happened before and that guest relations would know what to do. They were useless!!! They just gave us the addresses of 3 police stations in Rotterdam and said we should get a cab and report it. They were no help at all. We went to see the police in the cruise terminal and 2 of them took us to the police station and did the crime report. They were very good. They also said that this is happening more now but we were not told this on the ship. We got back to the ship at 0130. The following day we were at sea and then on day 5 we docked at Hamburg. The ship laid on shuttles to take us into the town centre for 17 euros. When we arrived everything was shut as it was a Sunday. What a waste of time. The only good thing about Hamburg was that we were taken to the immigration in the cruise centre and they issued us with temporary passports to allow us to get off the ship. A great result, thank you. After another sea day we were going to Le Havre. We were told the French dockworkers were on strike so we couldn’t dock. We went back to Zeebrugge and finally got to Brugges. Hurrah. This cruise was unusual in that at every port they were people embarking and disembarking. It was like a ferry. Then there were loads of announcements about safety drills that seem to go on forever. At one point we had the whole of the safety announcement broadcast loudly in our cabin which went on for about 15 minutes. It was chaotic. Also at every port you were required to show your passports to the customs even if you were staying on the ship. The problem with Amsterdam was that it was closed due to bad weather. This had happened 3 weeks in a row we were told by a steward. There does seem to be a bad lack of organisation. Apart from the guest relations we found the staff very good. Talking to other English people on board they were all in agreement that they would never cruise with MSC again. Read Less
4 Helpful Votes
Sail Date: October 2017
I picked this cruise because we wanted to try MSC and it seemed good value for money.Well it didn,t start to well with a 2 hour embarkation process,but we could live with that.What i could not live with was the miserable staff lousy food ... Read More
I picked this cruise because we wanted to try MSC and it seemed good value for money.Well it didn,t start to well with a 2 hour embarkation process,but we could live with that.What i could not live with was the miserable staff lousy food and lousy entertainment.Then it went from bad to worse with the ports of call.First stop was Zeebrugge which was ok.Then Amsterdam which was one of the main reasons we chose this cruise,well that never happened as we were diverted to Rotterdam.Then came Hamburg,which by the way is closed on a Sunday,so please make a note of that..Then to top it all Le Harve which should have been the last port of call went on strike and we ended up back in Zeebrugge.When you book your cruise with MSC out of Southampton they will give you the impression that it will be Southampton to Southampton,so you will expect it to be mostly British.Well think again,its like a bus service at every port of call the are passengers leaving the ship and new passengers getting on.Then every night there would be another safety drill what a nightmare.Then on top of all the rubbish food,service and entertainment,they had the nerve to put 20 euros a day on the bill.I went to customer services and had that removed,i do not pay for something I do not receive.As a regular cruiser I have to rate this as the worst cruise we have ever been on in over 20 years of cruising,and would not recommend MSC to anyone. Read Less
5 Helpful Votes
Sail Date: September 2017
Ship looked beautiful & was impressive but was a big disappointment.The food was not very hot in the buffet restaurant,there was not enough variety,my husband & I had the drinks package so whenever we ordered a coffee or a drink in ... Read More
Ship looked beautiful & was impressive but was a big disappointment.The food was not very hot in the buffet restaurant,there was not enough variety,my husband & I had the drinks package so whenever we ordered a coffee or a drink in general by the time it was brought to our table we had already finished our meal which is ridiculous,there was a language barrier with staff.The meals in the fine dining was appalling & again service was very slow we could not get staff to understand that there should be an alternative choice if someone could not eat what was offered on the menu,starter was served at approximately within 20 minutes of sitting for your meal but then we would still be waiting for our main meal at 10'oclock there was no tea or coffee offered afterwards.Getting a drink in the bar was a joke because you could be waiting up to 10-15minutes before a staff member served you ,my husband went to the bar a few times his self but was told a member of staff will come to our table .There simply was'nt enough staff ,the prices on the shuttle buses was too pricey 15:90 euros each person every time we docked I'm sure this could have been cheaper,there was not enough for passengers to do on board.I heard so many people complaining about things they were not happy with & said they would not go on MSC again , a lot of things needs to be addressed & not just ignored because when the company are willing to take your money for the holiday then they should deliver a better service than what we had.I feel sorry for people who may have been put off cruising if this was there 1st one ,lucky enough we have been with another cruise company & know there are some good ones out there.We were disappointed that we did'nt get to see Amsterdam because this was the main reason we booked the cruise, we ended up in Rotterdam & there was nothing there that was of great interest & that was a overnight stay . Read Less
1 Helpful Vote
Sail Date: September 2017
We have never been from Southampton so thought we would try this cruise, it was cheap and so we thought why not. Embarkation was OK, bit busy but that's to be expected with such a big ship Service was acceptable but just a few ... Read More
We have never been from Southampton so thought we would try this cruise, it was cheap and so we thought why not. Embarkation was OK, bit busy but that's to be expected with such a big ship Service was acceptable but just a few little things let the team down, in our main restaurant we were served and when i took my little one to the bathroom, we came back and both our food was on the table, thought ok it happens every now and then, but happened again the second day. Mentioned it to the waiter who apologized and said it wouldn't happen again but lo and behold it did happen again Service in the buffet was sometimes lacking as we were wanting drinks and could never find anyone so had to go to the bar to get our drinks, Service in the bars and lounges was good, always nice to sit and have a drink while listening to some nice music, I did that more and more over the week. all in all i think it was value for money for a 3 star cruise, if i paid more for it then i may have been more aggrieved I would go again as my expectations were met. Read Less
Sail Date: September 2017
3 hours waiting to board at Southampton despite getting there for our allotted time. P&O and Royal Caribbean less than 10 mins. Organised chaos on a Beautiful Ship, due to a lack of staff. Reception had 2 people and the ques were ... Read More
3 hours waiting to board at Southampton despite getting there for our allotted time. P&O and Royal Caribbean less than 10 mins. Organised chaos on a Beautiful Ship, due to a lack of staff. Reception had 2 people and the ques were long and people getting frustrated. Buffett restaurant poor, lacking quality. or one side closed. food stations were spread out and either empty or limited and not enough waiters Main restaurants excellent ( stick to these for all meals) Entertainment on the first night in the theatre was great, but then every night after the same thing, to the point on days 4 onwards people were walking out. Suggest they bring on guest entertainers. Safety briefing at every port would be disruptive for everyone, then a total lack of staff to tender to those already done Excursions can be very expensive as in due to fog went to Rotterdam instead of Amsterdam and then charged 85 Euros to go back on a coach into Amsterdam for just over 2 hrs. Paris trip booked on line slightly cheaper than on board, 10 hr day. 6 hours travelling , but worth it. Zebrugge Port once outside turn right and pay 20 euros to Brugge, its beautiful Hamburg lovely place to look around shops. All Inclusive package was well worth it, paid for photo package on line £85 worth it in the end. Over- all 6/10 :( Read Less
8 Helpful Votes
Sail Date: September 2017
[We were a party of 15, celebrating our friends 30 Wedding Anniversary. One of the guest was wheelchair bound.] Arrived at Southampton at 12.30 with luggage (3 suitcases) – Received luggage in our cabin at 20.30PM at night – no ... Read More
[We were a party of 15, celebrating our friends 30 Wedding Anniversary. One of the guest was wheelchair bound.] Arrived at Southampton at 12.30 with luggage (3 suitcases) – Received luggage in our cabin at 20.30PM at night – no explanation or apology as to why it took them nearly 8 hours to deliver. We were scheduled to be on the second dining seating at 20:30, I could not go to dinner due to the fact I had no “change of clothes” to wear!!! Cases finally arrived and were placed outside the cabin; the porter did not even knock the door to advise me they had arrived. We were a party of 15 people; they all received their luggage within 3 hours of being on board. We were advised to arrive for boarding by 13:00. We boarded the ship at 15:00 after having to wait nearly 2 hours in the "boarding lounge”? When I asked why we were waiting, I was told, "we are very busy today and weather problems delaying the previous leg” The main sitting area in the reception did not have any wheelchair access. Upgraded to the All Inclusive drinks package but the Boarding Pass was incorrect and did not include the correct drinks package paid for – had to go to the main reception to have the pass replaced. We asked the receptionist if any other charges would be added to our boarding pass, he replied yes, a daily charge of 10 Euros - per person – a one off 1 Euro charge for Unicef. I said that this was not made aware to us when booking the cruise. We felt that it was a little underhanded and asked for both charges to be taken off our cards, as was not happy to pay either of them. He said fine and removed both charges. On the first day, we were notified that Amsterdam was cancelled due to weather conditions, though no one could understand this. This meant staying in Zeebrugge for two days, one wasted. We received correspondence in the way of a printed A4 letter that had been left in SOME not all cabins, which implied that MSC were laying on coaches for us so that they could take us to Amsterdam. This was not the case, we arrived outside the ship around 4pm to be told that the transfer to did not apply to us and we would have to make our own way to Amsterdam by taxi or by using the metro? We tried to book a taxi that would take a wheelchair but was unsuccessful. After an hour, we re-boarded the ship. There was a transfer charge of around 15.90 Euros from the port into the City Centre every time we docked. I think that after paying nearly £700 and an All Inclusive Drinks package, I was not willing to pay another 60.00 Euros just to be taken to the nearest city centre. I have been on five other cruises before and have NEVER had to pay a transfer from the port to the City centres. Finally, after 6 days at sea, we decided to go into Le Havre. We bought a bus shuttle ticket for €4 each and was advised that it was a wheelchair friendly bus. We were dropped off at the City centre. We spent a few hours in the centre and then decided to board the bus back to the Port. We waited for the bus to arrive and tried to board the bus but the driver lowered the ramp for our disabled friend to get on it, but the ramp was in front of a tree, which meant she could not positon the wheelchair correctly in order to get onto the bus, we asked the driver if she would please move the bus down a little so she could get onto the bus and she closed the doors and drove off. We decided to walk back to the port, which took over 1 hour, mainly because not all the walking paths are “wheelchair” friendly!!! The ship was beautiful and the cabin was the best I have ever stayed in, the bathroom was well equipped and the shower was very roomy. The casino and shops were ok. The balcony was a good size, the room very clean, however, some of the crew lacked training and basic customer service skills. The food was OK. The entertainment was poor. We had a beautiful theatre but most of the productions that were shown were not up to my standards. I would say that I was actually bored on this cruse, not much to do. Surely, if they were to show a few movies in the afternoon in the theatre would not be that costly. You could watch a movie in your cabin for a fee of €7. No coffee or tea after dinner, no water on the table, we had to keep asking the waiter to leave the bottle of water when he bought it. I was told that room service for a room with a balcony was free but it was not. It was not made clear to us that this MSC cruise was equivalent of a hop-on-hop-off bus. Whenever we disembarked, we would pick up new passengers or passengers would get off the ship, at times it felt more like a ferry than a cruise, which was due to new passengers at each port. Every day someone was being called to safety briefing, which disrupted staff in their usual roles and made services a little disjointed. This must have been frustrating for the staff too. Every port saw a large number of passengers embark and disembark, consisting of French, Dutch, German, Italian, Russian, Brazilian, and the rest of the world. Every time there was an announcement obviously, it was in all those languages, which went on and on! The service in general seem a little dis-organised and chaotic, even the staff seem a little lost as to what to do next. Even when asking the staff a simple question like, “which way is the casino?” we got 3 different answers – a little scary when on a cruise ship with over 4,000+ people – god help us if there was an emergency . Most of the people we spoke to said they would NEVER to back on an MSC cruise, us included which is a great shame because as I said, the ship's décor and staterooms are lovely, but the service and the "continental way" let the side down in a big way. What a waste. I hope MSC learn their lesson with the feedback emails they are going to receive. The whole experience was one that I would not like to repeat anytime soon. MSC Preziosa you need to do a lot better than what you have done in order to get me to go on another cruise with you. Sorry but no thanks. We were offered a free cruise to fill in their review form. I was not looking to win a FREE cruise I merely wanted to get the chance to voice my opinion on my BAD experience. Read Less
3 Helpful Votes
Sail Date: September 2017
This was our 5th MSC cruise and 2nd in Europe. The itinerary is usually what attracts us, along with a reasonable balcony price. This was our first trip on the Preziosa. All the public areas were very nice, theater shows were good, room ... Read More
This was our 5th MSC cruise and 2nd in Europe. The itinerary is usually what attracts us, along with a reasonable balcony price. This was our first trip on the Preziosa. All the public areas were very nice, theater shows were good, room was clean, etc. The food served in the main dinning room and buffet food was fair to good, but never great, as was the service. The best meal and service we had was in the Eataly specialty restaurant. The pasta dishes were very good and teh servers were exceptionally attentive. It was a welcome break for the chaos at times in the buffet when we got in late past our main dining time (1st eating at 6pm). This cruise seemed to lack a bit for onboard activities we were interested in, but we took the opportunity to rest and we were busy off the ship most days anyway. The Safari lounge gets busy after 11:30, but other than that, it's a quiet cruise. Read Less
5 Helpful Votes
Sail Date: September 2017
Although I write regularly on Trip Advisor I rarely feel the need to pass comments on cruises I take, however, I make an exception here! We chose this cruise to try out the MSC brand (and as we found out, along with many other Brits who ... Read More
Although I write regularly on Trip Advisor I rarely feel the need to pass comments on cruises I take, however, I make an exception here! We chose this cruise to try out the MSC brand (and as we found out, along with many other Brits who we sailed with on this cruise). Don't get me wrong, the ship is beautiful, the décor magnificent and the stateroom the most comfortable we've had, with a super-sized balcony at the stern of the ship. What let this down is the service and staff, the food, and the way things are done. 1. Service & Staff - on the whole, staff didn't seem to care or put themselves out for you. I observed photo shop staff holding hands behind the counter when they should've been working; I had to stop a cleaner vacuuming on disembarkation day as he was trailing the lead on the busy thoroughfares and at the top of the stairs with no thought for the obvious tripping hazard, especially with people of all ages milling around with luggage, walkers, pushchairs, children etc; no allowances made for disabled people, it took 4 days to get moved to a more accessible dinner table, passport checks in Eataly, no quick queue for disabled or infirm; not once did I see a low floor coach or bus during our stops and when I did enquire it seemed as though no allowances had been made for those in this situation, consequently I rarely got off the ship. We were told to ask about excursions whilst on the ship but nothing was available, and it seems a policy of the company to ask disabled passengers to provide fold-up wheelchairs/mobility and to climb coach steps, or you don't get an excursion or shuttle bus. I asked for a clinical waste bin to be placed in my stateroom, that didn't materialise. 2. Food. Oh my G**! Surely an Italian led cruiseline can supply decent food, including super pasta dishes? The food was atrocious, and I am no foodie! Everything seemed to be smothered in olive oil, the food combinations were weird, the portions were small. My partner wasn't asked how he wanted his steak cooked. Buffet area food stations were spread out - you had to move between stations to make a meal, eg: cold meats were miles away from the salads. None of it made sense! The puddings were on the whole full of cheap cream and tasteless. I had room service for breakfast as I only eat continental and not one day did the delivery match what I asked for. We tried a room service lunch, that was boring and the room service menu was basic and plain. On one breakfast I had cold coffee delivered, and delivery was often earlier than requested, including one an hour early because I hadn't ticked a time slot. Why not check what time the guest "normally" orders her breakfast? No, the waiter appeared most put-out and surly because I sent him away, then I'm sure delivered my breakfast an hour later with the same pot of coffee which was stone cold! There was no takeaway coffee in the coffee shop. We discovered that only the Brits on this cruise were supplied with kettles in their cabins! Good you may think but the tea bags were pitiful. We ended up drinking coffee the whole time. 3. The Way Things Are Done on MSC - well, what would you think about being called for a SOLAS drill halfway through your dinner? This happened regularly, for those who embarked during the week, this cruise was like the watery equivalent of a hop-on-hop-off bus. Everything was announced in 5/6 languages, so in the end you got fed up with listening. My partner smokes and the smoking areas weren't made clear - he had to find them himself, and found one fairly close by about a day before we were due to disembark. Painting/varnishing was done twice in a week. We had no choice of disembarkation time or method. Every Brit we spoke to said they wouldn't go back on MSC, us included which is a great shame because as I said, the ship's décor and staterooms are lovely, but the service and the "continental way" let the side down in a big way. What a waste. I hope MSC learn their lesson with the feedback emails they're going to receive. Read Less
1 Helpful Vote
Sail Date: September 2017
We cruised from Southampton to Zeebrugge, Amsterdam, Hamburg, Le Havre and back to Southampton in September 2017. First problem.... 1 hour 45 minutes to check in... ridiculous ! Once on the ship we were deliberately steered into what I ... Read More
We cruised from Southampton to Zeebrugge, Amsterdam, Hamburg, Le Havre and back to Southampton in September 2017. First problem.... 1 hour 45 minutes to check in... ridiculous ! Once on the ship we were deliberately steered into what I can only describe as a high pressure sales team trying to sell you a drinks package. When I said we hardly drank she looked at me as if I was lying to her, in the end I just walked away, we were hassled all night to buy the package, my Wife just wanted to get off the ship by this point !! Great start... The ship itself is beautiful with the largest inside cabin and shower we have ever had on a cruise. But the whole experience is bought down by ( not all ) but the bulk of the crew who in our opinion need training in the art of actually caring and speaking to people ! Leaving and boarding the ship you were lucky to get grunted at let alone a smiling welcoming face !n fact one female crew member dropped my Wife's boarding card , then stood and watched as my Wife struggled to pick it up even though she has a disability !! The food wasn't always to our taste, but you accept that with so many nationalities on board, but the 20hr a day buffet after around 9-10pm is a joke unless you like pizza ...But the one thing that really surprised us was the lack of hand washing in the ship. This is a recipe for disaster. Lot's of cruises have had problems with infections on board, spreading throughout the ship. Even when the handwashing machines were working, there was little or no enforcement from any crew members. Unbelievable !! The theatre is wonderful, beautiful in fact, but we thought the productions that we saw could have been better, done mainly by the on board dancers ,singers, acrobats and jugglers. We spent most evenings in the Safari bar as we liked the group in there. It wasn't just us complaining, in fact I have never in all the years we have been cruising heard so many people disgruntled,mainly with the attitude of certain crew members. To top it off, they were offering a free cruise to people who filled in their review form.. We didn't fill it in for obvious reasons.. Read Less
25 Helpful Votes
Sail Date: September 2017
Thought it best to start with a bit of background. I have previously cruised with P&O, Royal Caribbean, Thomson and NCL. I saw this cruise with MSC come up and for the price of a balcony I couldn't resist trying out MSC. I did ... Read More
Thought it best to start with a bit of background. I have previously cruised with P&O, Royal Caribbean, Thomson and NCL. I saw this cruise with MSC come up and for the price of a balcony I couldn't resist trying out MSC. I did quite a bit of research so was prepared for the mix of europeans on board which was not a problem for us at all. Myself and my husband did a week around Northern Europe on the 20th September. I was a bit worried by some of the bad reviews and I know the same cruise which was two weeks previous to ours had a nightmare with stopping at ports of call, arriving back late to Southampton etc so I was preparing myself for the chaos.... which fortunately we did not encounter too much of! Embarkation We were given an embarkation time of 1pm. We got to the port at Southampton, straight through security and then we were given a number and had to wait to be called. It didn't take too long however when our number was called and we went through the next bit of check in there was quite a queue and wait to get on the ship. We went straight to our room and the cruise cards were there waiting for us - you go to the machine in reception to pair your card with a debit/credit card and it is really easy to do. Cabin We had a balcony cabin on deck 12. It was fantastic. Plenty of room for everything and tea and coffee making facilities which was a bit bonus and they replenished the biscuits everyday - result. There is a fridge with mini-bar and water but you have to pay for this if you are on the AI drinks package but you can get it in a bar for free and take it back to the room. There are no chocolates on pillows at night but that's not a deal breaker. We had one towel animal which I was delighted to come back to find. The cabin steward knocked on the first day and introduced himself but we didn't really see him after that however he kept the room amazingly clean and couldn't fault the service here. The bed was turned down every night and the Daily Planner left out so we knew what was happening the next day. Drink We went for the AI drinks package, we are big drinkers - whether its alcoholic or non-alcoholic we like a drink. The drinks package (not the premium but the algressimo) was so worth it. So much is included, there is a great range of cocktails, milkshakes, coffees, soft drinks etc and you get gelato included as well which is soooo good! Food Buffet - This was the only thing that really let the ship down for me. The food was awesome, great selection. I do not understand how people say they couldnt find something to eat. I am an extremely fussy vegetarian and I always found plenty to keep me full. However, we went for lunch first day.... walked round the buffet area twice.... no where to sit. Went for lunch next day.... same problem. This really wound me up and I found it extremley stressful - we ended up doing circles of the buffet and working our food off before we had eaten it. The problem seemed to be that a lot of people ate and then sat there for half an hour or more after they had eaten. There are plenty of areas round the ship to go and sit and have a chat etc it would have been nice if people could have moved on to make room for people wanting to eat. It really is something that needs sorting out. We had breakfast delivered to the cabin after that as it was free and really nice and chilled. You can have breakkie in the main dining room but that is only available until 9am and we seemed to rise late in the mornings. Also drinks in the buffet were a nightmare to get service for. There were people walking round trying to sell drinks packages however they were not serving drinks, we had to go up to the bar and get a drink every time we wanted one which we have not had to do on other cruise lines. We had the same problem in some of the bars, the service is slow, in other bars this was not a problem, it seemed on occasions they were short staffed for serving drinks. Main dining room - I emailed MSC prior to the cruise and asked if it was possible to get a table for two (I have nothing wrong with other people but we just really wanted some nice romantic meals) MSC said they could not guarantee this but they would note my request. I was so happy when we arrived to dinner and got a table for two. Thank you MSC for taking our request on board. Our waiter was Afandy from Indonesia and Luis was our wine waiter. They were fantastic. The food was great - we had no complaints. I had read previously that the portion sizes were small so we were prepared for this however, the portion sizes were perfect for us and they would always give you more if you wanted more - nothing was too much trouble. My husband often had starter and two mains instead of a pudding. One day he ordered a fish dish but didnt like it and they were straight away asking if he would like anything else etc could not do enough for us. There are two sittings in the main dining room 6pm and 8.30pm - we went for the second sitting as it suited us and was nice because most of the entertainment etc starts later on the ship. The attire in the main dining room was quite casual, there was a mix from people very dressed up to people in trakkie bottoms. We dressed how we usually would for a meal out at home (apart from on gala night) and we were comfortable. The ship First impressions of the ship were fab - its very glamorous and spotlessly clean. There are a mix of nationalities on board and yes the announcements are made in several languages but this never bothered us. We found everyone be pleasant and it was nice speaking to people from other countries. MSC is different with people embarking and disembarking at each port - we have never experienced this before. However, this did not affect us in any way. You may see the odd safety drill taking place and people walking around the ship with their life jackets on because they have just boarded that day but it never interfered with anything we were up to. There are plenty of areas on the ship to relax and enjoy and the layout is great so you don't get lost all the time. We spent most of our time in the sports bar, safari lounge, la laconda, green sax and the casino. There was always plenty going on in the evenings with music etc. We only went to the one show at the theater which was Wonderland - definitely worth a watch. The shows are quite short which we liked. There was not so much entertainment going on in the day time but this didnt really bother us. We had two sea days and these were spent sunbathing in the pool, chilling out etc we found plenty for us to do. We did go to the Brain Buster quiz one day - only to discover our knowledge was shocking but we had fun! The indoor pool is lovely if its cold outside and the hot tubs are great. We used the thermal area in the spa for a day and this has plenty of saunas, steam room and relax room with heated beds, we found it worth the money. I looked at the massages but found them quite pricey - as with most cruise lines really. Ports and excursions Zebrugge - MSC offer a day trip to Bruges but we just got off and had a wonder around Zebrugge, there is not too much there. If you want to go in to Bruges there is also a coach which takes you when you get off outside the port for 20 euros each which I believe is cheaper than the MSC price. Amsterdam - We docked about a 10 minute walk in to the city center - absolutely loved Amsterdam there was lots to see and do. Hamburg - we got a taxi in to the city centre however as it was a Sunday most things were closed and there was not too much going on. Taxi cost was about 25 euros each way. I have heard that the Miniture Wunderland is well worth a visit and I wish we had done this instead. Le Harve - The port run a shuttle bus in to Le Harve and back for 4 euros. However, we booked a trip to Honfleur through MSC. This is such a lovely little place and well worth a visit. Unfortunately we only got a couple of hours there and the trip cost 55 euros each - we thought this was terrible value for money, especially as the coach left later than it should so we didnt get as much time as we should have done. Overall the excursions seemed pricey but we prefer to do our own thing mostly anyway. To summarise - if you are taking a trip with MSC on Preziosa for the first time, go with an open mind. Yes it is a different way of cruising but different isn't necessarily bad. We heard a few people on board moaning about the food etc, however we personally had no problems with this and thoroughly enjoyed our cruise! Would definately be happy to cruise with MSC again!!! Read Less
1 Helpful Vote
Sail Date: September 2017
Beautiful ship, great cabin steward & the rest was rubbish, Balcony & cabin were small but bathroom was larger than expected. It was kept in pristine order. Food left a lot to be desired, not even a free glass of iced water in the ... Read More
Beautiful ship, great cabin steward & the rest was rubbish, Balcony & cabin were small but bathroom was larger than expected. It was kept in pristine order. Food left a lot to be desired, not even a free glass of iced water in the restaurant. The portions were small & even veg had to be requested. The buffet was like a rugby scrum especially at breakfast. We were not popular with non Brits as we had tea & coffee facilities in the cabin & they were refused this luxury. Customer care was non-existent in all areas - MSC lag behind many of their competitors in this important interface. Punctuality does not seem to be a high priority on this ship - we were informed that “ it was always late” at certain ports. We have cruised many times & with several lines but, as with many on this cruise, never again with MSC. Read Less
6 Helpful Votes
Sail Date: September 2017
First cruise with MSC having sailed previously on P & O, Celebrity and NCL. This is probably the most luxurious ship that we have been on, but the least positive experience of any cruises we have taken. The ship is beautiful, the ... Read More
First cruise with MSC having sailed previously on P & O, Celebrity and NCL. This is probably the most luxurious ship that we have been on, but the least positive experience of any cruises we have taken. The ship is beautiful, the food was reasonable but the organisation is abysmal. Embarkation Embarkation took a long time and the process was totally different to any other cruise we have been on - having security photo taken once on-board, having to go to your cabin for your cruise card and having to then find an authorisation machine to load credit on to your on-board account. We did not have to complete the health questionnaire as required on all our other cruises. Customer Service/Reception/Excursions When booking we paid for all inclusive drinks however were told that we would have to pay for drinks as we did not have the package. We went to reception and it transpired that they had put the wrong code on our cruise card. The reception changed the card but there was no apology or interaction, they didn't even speak. After being on board for 4 days we had not received our tickets for an excursion to Honfleur. We went to reception and was abruptly told that we needed to go up to the excursion desk. We were abruptly told that we would get the tickets at the start of the cruise, which apparently is Hamburg (5 days after boarding in Southampton) so we would get them the following day. Our cabin steward was excellent. The waiters were friendly but made a lot of mistakes, twice out of four occasions in the dining room we were charged the wrong amount. There seemed to be a shortage of waiters in the bar and we had to wait a long time on some occasions before going to the bar ourselves. The waiters were very pleasant but obviously understaffed. Dining The food in the main dining room was reasonable but the portions were miniscule. Apparently Evening Dinner used be a 7 course dinner (as advertised on Vision Cruise) but it has been reduced to 3 with no water provided or coffee/tea afterwards. You have to pick your dessert from a different menu but at the same time as ordering your starter and main courses. If you choose to go to the main dining room for breakfast or lunch. there is a strange set up where there is a buffet in addition to the waiter service. Nobody bothers to explain this to the guests. The food in the buffet was average and there was a large choice. It was very loud and most times a struggle to find a table. They appeared to be understaffed and were slow to clear tables. In general there was a lack of using sanitising gel throughout the ship. Quite often it was empty and it was concerning that staff did not enforce guests to use the hand gel when entering restaurants. Excursions/Shuttle buses Shuttle buses arranged by MSC were very expensive. There appeared to be a general cost of 15.90 euros as in Zeebrugge to Blackenberge and Hamburg port to city. In Le Havre the shuttle was provided by the port and was only 4 euros for the whole day. No shuttle was provided in Amsterdam as they state it is only a short walk to the central station but this is not the case and a problem for those less mobile. We booked an excursion - Honfleur on Your Own which cost £45.00 each. We were put on to a coach with a driver who could not speak English. The MSC rep told us we would be returning at 11.45 and then got off the bus. The coach was old and shabby with a number of the seats where the back rest would not stay upright or moved. The air condition was virtually non existent. We had to return on a separate coach as the previous one had broken down in Honfleur. The air conditioning on this was virtually non-existent also and very uncomfortable for the passengers as it was a warm day. The MSC rep did travel on the coach when returning to the ship. This was virtually a shuttle service and should not be advertised as an excursion. We had no rep on the first coach and not given any information on points of interest either on route or on arrival. The "excursion" set off at 08.15 so we arrived in Honfleur at 08.45. Most shops/bars were closed until about 10.30. We cannot understand the early start as the ship was in Le Havre until 22.00. Other cruise companies we have sailed with include a guide on the journey to and from the destination and provide information en route and points of interest to take in on arrival, even when it is described as "on your own". We approached the MSC rep on return to the ship about the absence of a guide/assistance and also the state of the coaches provided. Basically she wasn't interested and said it was just a transfer. It cost us £45.00 each for a 30 minute journey each way - what a rip off. Getting of the ship in Amsterdam was a shambles. At 10.15 they announced that they were waiting of clearance to go ashore. At 11.30 we were still waiting in our cabin for a further announcement so we decided to go down to the atrium. There was a huge queue waiting to get off but nobody knew what the delay was. We were never told. Our tickets originally stated 09.00 for arrival in Amsterdam We caught the MSC shuttle into Hamburg and again nothing was open until a couple of hours later, then it was mainly bars and restaurants not many shops as it was Sunday. In Zeebrugge we used the free port shuttle to the port gate and then the coastal tram which is approx. 500 metres away. It was 6 euros for a full day ticket which covers the full route of approx. 42 miles. A lot cheaper to get to Blackenberge approx. 4 stops away, than the 15.90 euros for the MSC shuttle. Entertainment This is the worst entertainment we have ever endured on a cruise. The entertainment in the bars was average however the shows in the theatre were mediocre. We saw 3 shows, none of which we could understand the relevance to the titles. Basically all were the same concept using the same scenery - a bit of singing, dancing, acrobatics and juggling with different costumes each night. Any guests we spoke to were of the same opinion and like us gave up going to the shows. There was very little to do on sea days unless you wanted dance lessons. Some of the entertainment team did themed shows in other bars and were absolute rubbish - e.g. King versus Queen. The Captain had a welcome party to introduce the senior officers when we were in Hamburg. We did not attend as we had already been on the ship 5 days and due to disembark 2 days later. What is the point of a welcome party 5 days after boarding. Disembarkation We had not received any information on the process by 17.00 on the last day. We rang reception who told us we should get some information at/after 18.00. To summarise this is a beautiful ship, but it is a shame that it is let down by poor management providing a lack of information to their guests. which is then received at short notice. Customer service does not appear to be important to MSC. Most British guests we spoke to had the same opinion as us and felt frustrated by the lack of information given throughout the cruise., the rubbish entertainment and the poor quality and small portions of food. The general consensus being that they would not travel with MSC again Read Less
5 Helpful Votes
Sail Date: September 2017
We are regular cruisers with RCCL, Celebrity and have sailed with Cunard and Regent Seven Seas. We chose this cruise as we wanted to try a different line. This one sailed from Southampton so was convenient. We sailed with 4 friends, also ... Read More
We are regular cruisers with RCCL, Celebrity and have sailed with Cunard and Regent Seven Seas. We chose this cruise as we wanted to try a different line. This one sailed from Southampton so was convenient. We sailed with 4 friends, also regular cruisers. We all had the status match so we were black card holders. Embarkation - we were kept waiting for several hours in the terminal but once it began it was quick, the cabins were ready and our black card was on the bed. Our friends cards were incorrect and it took several visits to guest services over the next 2 days to get them corrected. The Ship - we found it to be a bit cheap and plastic looking, very 'blingy '. However it was spotlessly clean and well maintained. I was impressed that the toilets were always spotless. We didn't like the pool areas, but did like the coffee bar on deck 7. Our balcony cabin was bigger than we are used to but again the decor looked cheap. Liked the bathroom though. Cabin was aft on deck 10 and whilst we had a big balcony the vibration and noise from the engines was terrible. Steward kept the cabin clean and we hardly saw him. The food in the buffet was good, with a large, if sometimes strange selection ( wild boar, musky octopus). We went once for breakfast and walked straight out as it was so busy. We did go for lunch around 2.00 when it wasn't so busy. Food in the main dining room was poor, with limited choice. Wait staff in the restaurant and bars were good and friendly. Some of the other staff were rude. Water isn't served at dinner, you have to buy it (we had a drink package). Coffee isn't served there either. Bars were busy and too noisy for us. We all had the classic drink package and there were only 2 choices of red and white wine and 1 dry & 1 sweet prosecco, and they weren't good. The drinks on the package made no sense as to what you could and couldn't have. There was a very poor choice of beer, and it wasn't based on price. Although there was a good choice of spirits what you could and couldn't have again was not based on price or premium brand. However you could order more than one drink at a time and usually the waiter only took 2 cards for all of us. What we particularly didn't like was people embarking and disembarking at every port. This meant there was a lifeboat drill every day ( for those just boarded). But as it was often late we would be sitting having a drink with people running around in life jackets. Also getting off and on at ports was always terrible. On one day we docked at 10.00 but didn't get off until 12.30, with a line of people wanting to get off going around the ship. Announcements in 7 languages was very annoying. Our friends went once into the theatre but left before the show even started because of the announcements. We didn't go on any excursions, as we were a group we made our own plans. We only used one of our complimentary speciality restaurant vouchers but found it wasn't for a proper meal, but a tasting menu, and not very good. Overall we had a good cruise, but that was because of the friends we were with. Initially I said I wouldn't go with MSC again, but I might, if the price was right and it was an opportunity to go again with friends. Read Less
3 Helpful Votes
Sail Date: September 2017
My wife and I booked the Preziosa because it was good value for money, even though we had to fly to Southampton at extra cost. We arrived on the 20th September. Embarkation was fairly average at around 2 hours. Our room on the 12th ... Read More
My wife and I booked the Preziosa because it was good value for money, even though we had to fly to Southampton at extra cost. We arrived on the 20th September. Embarkation was fairly average at around 2 hours. Our room on the 12th floor was ideal. It was very well looked after by the cabin staff. Well done guys. It had a nice spacious bathroom and super comfortable bed. The balcony was nice and roomy too. Air conditioning was spot on at all temperatures. If you are on an all inclusive basis, the mini bar is still extra. We were told differently by a member of staff so our €43 bill was somewhat of a surprise. You will be charged for any item taken from the fridge. Check your daily chart for the mini fridge carefully. We got charged the second and third day for one item that was actually not in the fridge when we arrived. Get your bottled water via the bars. Room service was spot on. We enjoyed a few continental breakfasts in our room. Our experience of the three standard restaurants was great visually but poor based on the quality and portion sizes, especially the Golden Lobster. The soup was lovely and the desert likewise, but one slice of beef (which was like chewing on leather) and three, 3cm potato's and a small bit of veg did not go down well with my wife and I. It is simply not good enough. All buffets are in the Aura. The morning buffet was excellent. The afternoon buffet was also excellent and very substantial and it took up the entire buffet restaurant. It had a great choice but we ate there only a few times as it was too much for us after breakfast. The evening buffet was simply not good enough nor big enough. Be warned. Also, you will be sick of pizza or repetitive deserts by the third or fourth day. The Aura buffet is a very busy places and you may struggle to get a decent seat at times. You will experience the blatant queue skipping fairly regularly. Honestly, some people just have no manners. Our experience with customer service was awful. We complained about the mini bar and what we were told by a staff member (that the bar was included with all inclusive). The staff member that confirmed to us about the mini bar was at a specific bar at a specific time and day. With customer service, it went in one ear and out the other. Three people skipped the long queue and nothing was said. One woman skipped the queue and approached the customer service desk where I was being served. The queue skipper was ranting at the customer service advisor. All the advisor did was to put her head down and ignore her. The queue skipping got a somewhat different response from me and I'm sure there were a few colourful metaphors used too. The theatre is fantastic big room but the majority of the theatre shows were rather average. We did enjoy a couple of shows during the week. The bars and bar staff are on the whole just great. Yes, you will get one or two staff that look like they are waiting for their own funeral, but most were a pleasure to deal with. They were more than helpful and they work really hard. All the bars on the entire ship are well staffed and a great place to chill out. The preparation of drinks by bar staff was very professional. The waitresses were fantastic. The pool areas are all great. The tours are initiated by MSC but are all operated via third party tour operators. We only did one trip. The trip to Hamburg. It was a farce at €79 each. Yes the bus was comfortable and everyone on the bus spoke English, so we had a tour guide who obviously spoke English. She was German but spoke very broken English, so she stuttered and stammered throughout the entire four hour tour. This mixed with the boring information she was giving us meant that we all got bored fairly quickly. This was the consensus of everyone sitting around us in the bus. It was diabolical. We made a complaint to customer service as did a few others. "She is German and English is not her first language" was the response. Yes, just perfect for an English speaking party! So, you think that everyone boards the Preziosa when it leaves Southampton and on it's was to Zebrugge, Amsterdam, Hamburg, Le Havre and then back to Southampton? Nope. People embark and disembark at every singe port, which does not sound that important, but it is. For example, getting on and off the ship becomes a bit of a pain. There are constant safety drills for all new customers. It is also time consuming processing every one and just makes the ship far to busy most of the time. The public areas get really busy, especially on the two days at sea. Having new customers at every port makes the customer area for booking tours always busy. There are simply not enough standard restaurants to cope with everyone when at sea. Also, based on past experience, the lack of good quality entertainment is fairly obvious. Come on MSC, give customers some decent entertainment and more than three standard restaurants for 4000 plus guests, especially when at sea for 24 hours. Our main gripe was a total lack of information (once again based on past experience). For example, you pay for a trip and get your tickets. There is a date on the ticket but no time or meeting place stated. The envelope states that the information will be placed in your room before the tour date. Wrong. So, you are now stressed out not knowing what time the tour starts or where the meeting place is on the ship. You don't want to miss the bus so you then go to the tour customer service area and are patronised because the information is on a board behind you. Being a mind reader is not one of my forte's sadly. Will we cruise with MSC again? Sadly, that is a big no but we still had fun the majority of the time. Read Less
Sail Date: September 2017
Review of MSC Preziosa 21 Sept 2017 Northern Europe Southampton, Zeebrugge, Amsterdam, Hamburg, Le Havre, Southampton We boarded in Southampton and, after queuing at Security, went straight to the check in desk then onboard. Our ... Read More
Review of MSC Preziosa 21 Sept 2017 Northern Europe Southampton, Zeebrugge, Amsterdam, Hamburg, Le Havre, Southampton We boarded in Southampton and, after queuing at Security, went straight to the check in desk then onboard. Our cards were in our cabin and, on checking our dining, found we were allocated 2nd seating – this despite www.cruise.co.uk checking and double checking we were on 1st sitting. That was a bit annoying considering we booked the cruise over a year ago and were on the Fantastica class but hey ho. We went to the restaurant to see the Maitre’d who said “no problem” and changed it to 1st sitting. We then had lunch in the restaurant. For dinner we were on a table for 4 instead of a large table as requested and it was beside the waiters’ serving station so was a bit noisy. Our balcony cabin was much bigger than expected with a 3-seater sofa which was obviously a pull-out bed. We received a few Black card perks, fruit bowl (which disappeared after 2 days without any of the fruit being ripe enough to eat), prosecco and chocolate dipped strawberries, two MSC drawstring bags, 2 chocolate ships, a meal at one of the speciality restaurants (we chose Galaxy which was okay but was a set 5 course meal with 3 of the dishes containing cheese so that was a disappointment). The other speciality restaurant, Eataly, didn’t have any atmosphere and felt & looked clinical. We went to the Black card welcome back party but the captain wasn’t in attendance only the hotel staff. Never saw a glimpse of him the whole cruise. We had a photo taken and found out later that that was your free photo. We thought we could get any photo with our Black card perk but it has to be the one that was taken at the Black card event. We had a free dance lesson invitation but no sign of the free thermal pass nor the milestone reward. We did get the bathrobes & slippers and late cabin checkout though. Our cabin was at the rear of the ship but must have been above the engine/thrusters because each time we arrived at port the vibrations woke you up and seemed to go on forever. This might be a problem on a longer cruise but we were only on for a week. This was Fantastica class though so next time we’d probably just choose Bella. Lunch & dinner was 3 courses (cut down from last year’s 7 courses) but my husband (who doesn’t eat cheese, tomato, pasta & pizza) always found something to enjoy and the temperature of the food was also fine. The portion sizes were adequate and the service quick and cheerful with re-filling of glasses without prompting. We couldn’t fault the staff. Most folks had the drinks package which resulted in the bar staff being run off their feet but again, always polite & helpful. The first call was Amsterdam and an announcement was made saying we were awaiting clearance. Then we never heard any more. We thought we must have missed the “all clear to go ashore” so made our way to the gangway. The queue was huge. A Disney queue, as it wrapped around seemingly never ending. There was only one gangway open for over 3,000 passengers. It was chaos. One couple we were chatting to in the queue said they had only come on the cruise at short notice as Jetline Cruises had contacted them with an offer of a week’s cruise for £299. No wonder they snapped it up. They had pre-booked a tour independently and thought they wouldn’t make the time slot because of the hold-up but said “Well, if we can’t do it today, we’ll do it tomorrow”. I looked at my husband and he said, “But we leave at 9am”. They thought we left at 9pm because the programme states “2 days in Amsterdam” when in actual fact it is only one day and one night. Just shows you how easy it is to make a simple mistake. When we did get off we went across the road to the tram stop. We boarded the tram and bought the all-day travel ticket from the conductor who sits in a little booth at the back of the tram which was about 7.5 Euros. This was cheaper than 2.9 Euros each journey. This worked well for us as we went to the Albert Cuyp market, the flower market and also used the tube to get back to the centre. We’d been to Zeebrugge before and Hamburg also so gave them a miss (at Hamburg the ship is quite a way from the city centre, approx. 9 miles – it was also a Sunday so nothing much would be open). We caught the 4 Euro bus organised by the port into Le Havre and had a wander round the gardens and fountains. We found the Coty shopping centre then went to Les Halles indoor market. At every port there are passengers disembarking and embarking with Hamburg being classed as the start of the cruise. There was a mix of nationalities onboard which was interesting. Everybody seemed to be out to have a good time. The bars were busy and the karaoke well attended. The shows were the usual mix of singing and visual acts. They only lasted about half an hour but even then some people couldn’t wait till the end to walk out. Especially during the Frank Sinatra tribute. Mind you, it was pretty dire. The last morning was the first time I’d made breakfast in the dining room (I like a lie in) and had the MSC Express breakfast which was excellent. Disembarkation was a breeze and we were on the road by 8.45am. We enjoyed the cruise and can’t wait for our next 2 MSC cruises. Read Less
Sail Date: September 2017
Hello, MSC Preziosa was my third cruise (first with MSC) and we really hate but really hate the fact to have a new guest every day. I became unpersonal, no change to create a bond (a week bound) Talking to the crew, express the same ... Read More
Hello, MSC Preziosa was my third cruise (first with MSC) and we really hate but really hate the fact to have a new guest every day. I became unpersonal, no change to create a bond (a week bound) Talking to the crew, express the same disgust feeling of the everyday embarcation because is hard for them to remember faces, country, languages etc. We didn't know what we were taking. For sure next time I am making sure this everyday embarcation system is not never again on the cruise I am taking. Also, the night show wasn't good enough. Just ONE the wonderland one. The food was ok. The different options in the all-inclusive drink are bad. I think is extra work for the staff have to bill every single drink. The Shore excursions were kind of bored. I think they can be more active, like more guide walking. I feel bad to say this, but MSC did not make my expectations. I was expecting more. Read Less
Sail Date: September 2017
Embarkation was quick and efficient in Hamburg, but once you got on the ship, you had to run a college hazing type gauntlet through 15 people trying to sell you drink packages before you even got your cabin card. If I had known that ... Read More
Embarkation was quick and efficient in Hamburg, but once you got on the ship, you had to run a college hazing type gauntlet through 15 people trying to sell you drink packages before you even got your cabin card. If I had known that literally everything was a la carte on the line, I would have been much better prepared. Water and coffee with dinner had to be purchased. It would've been nice also, if more of the employees smiled once in a while. Most of them just looked bored. The ship was beautiful and very clean, and our cabin was kept spotless by our cabin steward. Entertainment was just okay. I'm certain that has a lot to do with trying to accommodate so many different ethnic backgrounds and languages, but even the dancers looked disjointed and bored. We had a good laugh that the "normal" 30 minute trivia took about an hour after 4 or 5 language translations for each question. Still, it was fun. The buffet was a chaotic nightmare. Limited stations open during peak times created a Hunger Games quality to what should have been a leisurely buffet meal. The pushing and shoving that occurred on a regular basis was rude, no matter what country you're from or what language you speak. I'm a patient and tolerant traveller realizing not everyone has the same social customs, but the insanity that was the buffet, was completely out of hand. Dinner in the dining room was quite good and our waiter, assistant and maitre d were very friendly and attentive. Very good service. Still, water and coffee, only for a fee at dinner, was still a bit much. Our excursions were wonderful in each port. We enjoyed them very much. Each city was very beautiful, and very different and we'll carry beautiful memories from each one. Self disembarkation was VERY early, but very easy. All in all, a decent cruise, but from a service aspect, not at the top of my list. Read Less
2 Helpful Votes
Sail Date: September 2017
The ship was excellent but the organisation was terrible.over 2 hours to board no help finding your cabin was told when I booked that as I had paid for the fantastica cabin we would have a sofa but no sofa and when I asked about this was ... Read More
The ship was excellent but the organisation was terrible.over 2 hours to board no help finding your cabin was told when I booked that as I had paid for the fantastica cabin we would have a sofa but no sofa and when I asked about this was told all cabins booked I asked what the difference was between my cabin and the standard cabin I was told I got free room service but I asked if I ordered room service I had no where to eat it I was told to use the bed . On arrival at our first port we queued for over 3 hours on our second port we sat in the bar until the queue got shorter and we joined the end again from start to finish about 3 hours. Third port of call docked early before 7 in the morning in Hamburg got off about 10 o'clock just to be told that everything in Hamburg is closed on Sundays ,I found out later that this was the start and finish of the cruise ,should have guessed this because the night before in the theatre there was a big farewell to the German guests.next 22hour buffet was open but no with much food ,one night we went in ar about midnight to find we had a choice on fruit salad, small cakes or half cut filled rolls ( to cold to eat ).i could go on but as this was our first cruise and if it had not been for other passengers of all nationalities telling us that this was not the norm for cruising I don't think I would go again as I said beautiful ship wrong company own it Read Less
1 Helpful Vote
Sail Date: September 2017
This looked like a perfect way to celebrate a birthday especially as it was an all inclusive offer. First time MSC but have done numerous cruises with other companies. Longwinded boarding we put down to weather problems delaying the ... Read More
This looked like a perfect way to celebrate a birthday especially as it was an all inclusive offer. First time MSC but have done numerous cruises with other companies. Longwinded boarding we put down to weather problems delaying the previous leg. The ship is magnificent and all public areas very glam. Most of the staff were helpful and friendly but the organisation was totally lacking. Departing for our first excursion was chaotic although when the tour actually got started it was very good. At times it felt more like a ferry than a cruise which was due to new passengers at each port. Every day someone was being called to safety briefing which disrupted staff in their usual roles and made services a little disjointed. This must have been frustrating for the staff too. Excursion prices once on board seemed to change every day which meant that people like us who want to choose excursions only one day ahead to take account of weather etc.,had to pay much more than was advertised in the brochure. To add insult to injury we discovered that the card registered was charged almost double what we signed for. This we are now having to take up with MSC via our travel agent. On the whole we feel disappointed and a little diddled. Read Less
2 Helpful Votes
Sail Date: September 2017
We chose this cruise because we only sail from the UK and it gave us an opportunity to try a cruiseline we hadn't used before. We have always thought that the MSC ships look beautiful and we weren't disappointed with Preziosa, it ... Read More
We chose this cruise because we only sail from the UK and it gave us an opportunity to try a cruiseline we hadn't used before. We have always thought that the MSC ships look beautiful and we weren't disappointed with Preziosa, it really was amazing. We had a balcony cabin and were very impressed with the size, cleanliness and fixtures. Our first impressions were very good indeed, sadly that didn't last. An important part of the cruise experience is the food and the only way to describe it was disgusting! I admit to being quite fussy and I don't like my food to be too fancy or covered in sauces, my husband on the other hand will eat anything (except mushrooms!) and he struggled to find palatable food - the worst fault was that the food was never hot - at best it was tepid. This was slightly better in the main dining room but not by much. We found the entertainment to be very good and varied and most of the staff were very efficient, helpful and friendly. Unfortunately all the good points were not sufficient to make up for the terrible food experience and for that reason we would not cruise with MSC again. Read Less
3 Helpful Votes
Sail Date: September 2017
We decided to go on MSC as we were allowed to transfer our loyalty status from Celebrity over to this cruise, which made us black, their top level. Never having cruised with this line before this was a taster cruise. The ship is beautiful ... Read More
We decided to go on MSC as we were allowed to transfer our loyalty status from Celebrity over to this cruise, which made us black, their top level. Never having cruised with this line before this was a taster cruise. The ship is beautiful and the cabins are quite large. It is kept beautifully clean. Unfortunately, they have no idea how to run this ship. They need to take a leaf out of how the Americans run their ships. It was the most boring cruise we have ever been on. After 40+ cruises we are well travelled. Sailing from Southampton we assumed that there would be no more embarkation, unfortunately, this was not the case. Every port saw a large number of passengers embark and disembark, consisting of French, Dutch,German, itailian,Russian, Brazilian, and the rest of the world. Every time there was an announcement obviously it was in all those languages which went on and on! The cruise was more like a ferry trip with food to match. The sea days were so so boring, no lectures, no cinema, just a couple of dance classes. The entertainment was poor. You could watch a movie in your cabin for a fee of €7. No coffee or tea after dinner, no water on the table. The list goes on and on. Even though we got certain perks with the black status we could never be enticed back onto this cruise line. It's very true, you get what you pay for in this world. Go cheap, get cheap, never again!!! Read Less
4 Helpful Votes
Sail Date: September 2017
I always read user reviews before planning a trip. Since I was with a group who wanted to take the MSC Preziosa tour to Northern Europe. I tried to ignore the negative comments that I saw concerning this ship. How sorry I am that I did ... Read More
I always read user reviews before planning a trip. Since I was with a group who wanted to take the MSC Preziosa tour to Northern Europe. I tried to ignore the negative comments that I saw concerning this ship. How sorry I am that I did this! Here are some of my many complaints: (1)Overcrowded ship and poor crowd control . We often stood for hours in lines among rude cruisers who pushed and shoved and yet received no reprimands for their behavior. (2) Mediocre food .There was little variety and uncomfortable seating, since the number of diners that crowded the buffet left no open tables. (3) Boring entertainment (4) Smoky casino (5) Long waits at the elevators (6) Costly entertainment charges. The "two for one" option was a nice perk, but the hidden costs without using "special ship tickets" quickly added up (7) Delays at EVERY port. This cut the time we had on all excursions. I enjoy writing positive reviews for travel experiences I have had, but this time, I unfortunately cannot find any reasons to do that. Read Less
7 Helpful Votes
Sail Date: September 2017
I have been on numerous other cruises but the MSC Preziosa was the worst ever. Even though it was supposed to be a new ship, the décor was out-of-date, dark, and tacky looking. The cabin was dirty and there was some trash under the bed ... Read More
I have been on numerous other cruises but the MSC Preziosa was the worst ever. Even though it was supposed to be a new ship, the décor was out-of-date, dark, and tacky looking. The cabin was dirty and there was some trash under the bed from previous guests. We had to request the cabin be properly cleaned. The ship seemed overcrowded. There was no where you could go without having to weave through a crowd of people. You always had to wait for a seat or a place at the bar or a chance to play a slot machine. The hot tub was always at capacity, you couldn't get to use any of the machines in their small gym, the bowling alley was broken, and the pools were always closed due to the weather. The only time you could get some peace and quiet was in your cabin. The food was terrible. We were given fish that was cold and raw inside. The pork was rancid and the vegetables were always overcooked and so salty that you could not eat them. I was given silverware nicely wrapped in a napkin and when I unfolded it, the silverware had not been washed. It had chunks of food dried all over it. The "fine dining" that you paid extra for was a joke. It was located right next to an arcade so you had the noise of the games and unruly kids running in and out of the dining room. The food during the specialty meal was a set menu that you could not change, even though a few of our group had dietary restrictions. The chef refused to make any adjustments so they basically had bread and some cheese for dinner. The buffet was even worse. There were not enough seats and we had to eat two meals standing up. They only opened a few food stations, not all of them, so the area around the buffet was crowded and food kept running out. The ship kept changing our itinerary. We were supposed to go to France but they cancelled that completely. They also cancelled Belgium but went back to it two days later. We were constantly late getting into ports and the process for disembarking was horrendous. The first day they only had one person checking each person off the ship. It created long lines of very angry people that were pushing and shoving. Some tried to cut in line and that almost ended up with violence breaking out. There were no staff members in attendance to deal with the problems or let us know why we were lined up in hot crowded hallways for over an hour trying to get off the ship. Some of the days they allowed people to disembark from two areas but it was still chaos. Because the ship was always late into port, and some of the ports didn't expect us due to the change of itinerary, the transportation was always messed up and the excursions were always delayed. One of the excursions was a two hour bus ride and was supposed to give us five hours in town, then a two hour drive back. Because they were so disorganized we only got two hours in town. Definitely not worth it. Another time people got off the ship but had to wait for a shuttle to take them off the port property. There were not enough busses so it was a two hour wait outside in cold rain with no shelter. Most people gave up because they were chilled and soaked to the bone. They had to return to the ship. We were supposed to get two days in Amsterdam but instead, we got in at 10am and the ship was now leaving early, the following morning at 9am. We were so sick of the crowded, dirty ship with bad food and no time in ports that we jumped ship. As soon as we got into Amsterdam we left the cruise. We stayed in a hotel and enjoyed two full days of touring the city. We then returned to Hamburg by train. It was much faster and nicer than traveling on the ship. I will never take a cruise on an MSC ship again. Read Less
1 Helpful Vote
Sail Date: September 2017
We cruised on MSC Preziosa from Sept 10 – 17, 2017. We’ve cruised 5 times with Royal Caribbean International (“RCI”) and absolutely loved every one. While we were hesitant to try another cruise line, we decided to try MSC as they ... Read More
We cruised on MSC Preziosa from Sept 10 – 17, 2017. We’ve cruised 5 times with Royal Caribbean International (“RCI”) and absolutely loved every one. While we were hesitant to try another cruise line, we decided to try MSC as they had a two for one sale and appeared to be more economical. Let me start with the positives. The ship was elegant, the state rooms were great (we had a balcony), our room steward was attentive and friendly (not that we asked for much) but he was there if we needed him. The entertainment staff in the Safari Lounge and Green Sax Lounge were awesome as they would pull people up on the dance floor and ensure you were having a good time. We met some amazing people (other guests) and one I can tell will be a lasting friendship I’m sure. This is where any positives end. The excursions were run by privately owned companies and were top notch and our experiences there could not have been better – except, many were cut short because MSC could not maintain their schedules and this of course reduced our expected excursion times; there was no rebate or apology from MSC as we missed some of what was promised. We were a party of 5 and had the 8:30 pm sitting in one of the dining rooms. Our waiter and assistant waiter were not friendly at all; they didn’t even seem to like each other and were noticeably impatient if we took time deciding what we wanted. Menu selections were ordinary, uninspired and the food portions were meager The first night we all ended up going to the buffet afterwards as we were still hungry. We all started ordering two entrees the rest of the cruise and our waiter did not hide the fact that he was displeased with this. As noted, the food was OK, but nothing to rave about. They do not serve water, tea or coffee in the dining room. If you want water you must buy a 1 litre bottle of room-temperature mineral water. If we wanted coffee or tea, we had to go to the buffet or the coffee bar after supper. Three of us went in on a wine package, one ordered wine by the glass and the 5th person drank beer. Wine was served no problem. Beer was a different story. We were told it was ‘too far’ [to get it] by the waiter. So, one of our guests had to go to a lounge every night and bring back a beer so he could have it with his meal. A maître d never once visited our table. MSC automatically adds a tipping charge to your bill. The problem with this is that staff do not have to work for the tips and just don’t bother giving good service. Two days before the end of our cruise we had the tipping charges removed from our bill. Obviously, they are accustomed to passengers not getting good service as they did not ask why. We did give a very generous tip directly to our room steward as he deserved it. It did seem as if our waiter had gotten wind of the tip cancellation as the last night in the dining room he was attentive, friendly and delivered beer! The 24-hour Reception Desk was not opened 24 hours and was often closed. There were very few activities on board, so our first two days at sea were quiet. Everything was so disorganized. The ship was late coming into all but one port and this affected the length of our excursions. The first port was supposed to be Le Havre, France. But we never got there. We were advised the day before that due to a strike we would not be able to go to the port. It was rescheduled for the 3rd day in port. That didn’t happen either. While terribly disappointed, as this was one of the reasons we chose this itinerary, we understood these things were out of the ship’s control. Since our trip; however, we have heard comments by other cruisers that sailed different dates with MSC that they never got to La Havre either. Seems strange that this would happen on different cruises. Perhaps a lure for a visit to Paris which never materializes. Beware! It ws difficult to find your way around the ship; plenty of elevators (many that go nowhere you need them to – e.g., the dining room floor you had to access from the deck below – not friendly at all for mobility impaired). The decorators really overdid the black marble theme with black, grey and chrome predominant, so the overall effect is not colorful or vacation-friendly inspirational. The ship’s engines were loud and the entire ship vibrated every time coming into and out of port. On MSC Preziosa, a non-smoking lounge is open to the casino deck below which renders non-smoking status completely pointless. Custom officials from Zeebrugge came onboard to meet with all non-Europeans. We had to see them before leaving the ship. MSC staff had no idea what they were doing. Those in our excursion group were to follow a guide who would take us to custom officials. He brought us to 3 different locations, going up and downstairs, as each spot he was told we had to go somewhere else. After we finally got to see customs officers we were brought out and told to stand off to the side in the hallway. The hallway was jammed with hundreds of passengers. Two women asked our guide where they could go for customs as they were just going off ship on their own. After he told them where he thought they should go one woman totally lost it. She said she was told 4 different places to go and he just told her one of the places that she had already been turned away from. She started yelling that this was a terrible cruise line, terrible ship, terrible staff, terrible everything. At this point the many of the hundreds standing in the hallways erupted into yelling as they were also fed up with the disorganization, and whole experience as well. Crew members really did not seem to know the ropes; it was like this was either their first time doing this, or, MSC just did not care. It would do MSC well to send themselves and their crews on a competing cruise line’s vacation to see how it really should be done. Announcements were often not broadcast in the cabins, so you had to open the door to hear them and sometimes they could be missed. There was a time change for one port that was noted in our daily newsletter but no announcements were made regarding this. We read the newsletters but not everyone does. I did hear that some excursions were missed due to people not aware of the time change. This was our first AND LAST cruise with MSC. We now say MSC stands for 'Many Scheduling Changes' or 'My Sucky Cruise'. We’ve had 5 phenomenal cruises with RCI who recommend, but does not automatically charge you for tips. You decide what you pay each person either using RCI’s tipping guidelines or paying what you feel the person deserves. You can pre-pay these or pay at the end. We usually pre-pay based on their tipping guidelines and then give additional tips to those who deserve it. Everyone deserves their tips on RCI; a well-trained, entertaining, and engaging crew. Quite the opposite on MSC. RCI dining room staff have always been nothing short of amazing. You have a lead waiter, waiter, maître d and bar staff that you see every day. The maître d ensures that your service has been good. The bar staff will deliver any beverage you want. All dining room staff are friendly, get to know you, advise you of special notices you should be aware of for the next day (e.g. time changes, weather, different currency, etc.). Water, tea, and coffee are standard fare in the dining rooms, as we North Americans would expect. We always pay RCI dining room staff above the minimum tipping suggested as they truly deserve it. The food in the dining room is phenomenal and the portions are great and you are not hungry afterwards. It is not merely re-plated items that can be found on the buffet, as were the MSC desserts. We all accept that weather conditions dictate cruise itineraries once you set out. Not once in our 5 cruises with RCI were we ever late arriving into port. The ships have sometimes been delayed in leaving the port due to weather, etc, but always made up the time while the guests slept. The engines are quiet, the ship does not vibrate and you could be at dinner and suddenly realize we had left port. Important announcements are always broadcast in the cabins so you are aware of any events, time changes activities, etc. There are so many activities on RCI that it is hard to decide which one you want to do as they all sound great. RCI will certainly continue to have my loyalty. Read Less
MSC Preziosa Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.3
Entertainment 4.0 3.1
Public Rooms 5.0 4.1
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Service 4.0 3.5
Value For Money 5.0 3.4
Rates 5.0 4.1

Find a MSC Preziosa Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise