Sail Date: July 2018
The trip was fantastic! In spite of a rainy day the first day at sea (no fault of any) and crowds of people, I found the staff, food, rooms, and entertainment to be excellent. The following people deserve recognition William in ... Read More
The trip was fantastic! In spite of a rainy day the first day at sea (no fault of any) and crowds of people, I found the staff, food, rooms, and entertainment to be excellent. The following people deserve recognition William in Teppanyaki - he was an outstanding chef and entertainer. Silbert at the Cellars Wine Bar--he was very kind and thoughtful and always smiling and happy to see us The shows Brat Pack and After Midnight were outstanding--amazing singing and dancing. The costs for services in the Spa were a little pricey and the "gift" of 50.00 to use there was misleading--only my husband could use it on port days. The pictures were overpriced, too and some of the photographers seemed very upset when we would not purchase them. Overall, I felt that the ship was very clean. I would suggest time slots for pool usage. I did not get in the pool once due to overcrowding. Read Less
Sail Date: July 2018
I have been cruising for over 30 years. This trip was my daughters sweet 16. We traveled with 11 people & 4 cabins. I booked the cruise exactly 11 months prior to sailing. We had some major issues the entire cruise which I will get ... Read More
I have been cruising for over 30 years. This trip was my daughters sweet 16. We traveled with 11 people & 4 cabins. I booked the cruise exactly 11 months prior to sailing. We had some major issues the entire cruise which I will get to later in review. In a nutshell.......Service is HORRIBLE. Every staff member was rude and not attentive. I am assuming it is because they are all guaranteed their tips and do not have to earn their money. The food was the worse food I have ever had on any cruise. This was my 3rd Norwegian Cruise. My last one was 2002 on the Dawn and that was a vey different experience. (very nice all around). This ship is too large and they do not have enough staff. The pool was a nightmare. Too small, over crowded & forget getting a chair. I ended up putting a towel on the floor and sitting on the floor. I was in the pool one day at 7:00 pm. I got out to get a towel and they had closed for the night. I asked someone if they could please get me one as I was dripping wet and I was told NO. From what I experienced I can tell you unless you are in the Haven you are considered a 3rd class passenger! If you are still reading my long review here is what happened. Day 1 - They have you pick a time to get on. We had 10:30. We sat in holding area until 12:30 when we finally boarded the ship. Get on ship....rooms not ready. Had to walk around with our luggage for an hour. We booked directly through NCL. We specifically said we were. traveling with minors and needed to connecting rooms. We get on the ship....No connecting rooms. I had a balcony room which I always get no matter the cruise line. This room was the smallest I have experience in all the years I have cruised. Our TV didn't work for 2 days. Day 2 - It rained so I decided to go to the spa. I got a regular Swedish massage. That night I couldn't walk because she must have hit a nerve on my back (never had back issues). Was in pain for 3 days. Day 3 - No chairs at the pool at 8:00 am! We had to sit on the floor. I paid 20 grand and I sat on a towel on the floor. Same day one of the kids lost her iPhone. Went to the front desk twice and was told it was not there. Went back with my husband and again was told it wasn't there. When I said "maybe a cruise line employee took it because of its value" suddenly the iPhone appeared! Day 4 - First day in Bermuda. Was told when I booked the cruise all minors under 16 only needed birth certificate. Well apparently Bermuda customs does not allow only a birth certificate. Had an altercation with a customs agent and had to get the cruise line involved. There were other minor issues I don't want to bore anyone with. In a nutshell here is my advice. Don't pay for the wifi - it Never works Don't pay for the soda plan - there is free ice tea, lemonade and water. Not worth the money. Get the liquor package - worth it if you like to drink Upgrade to the Haven or go on a smaller cruise ship because it is too overcrowded. The food is cafeteria food and I was very unhappy. The Guest Service Manager was great. He did everything in his power to try and make our vacation better and I am grateful he was so proactive as a Manager. My room stewardess was also very good. I will not cruise again unless it is on an upscale cruise line on a smaller ship. Read Less
Sail Date: July 2018
I chose the cruise because I was married in Bermuda 38 years ago and wanted to go back . the ship is very clean , the staff excellent , the food very good, the entertainment excellent. Howling at the Moon & Choir of Man was excellent. ... Read More
I chose the cruise because I was married in Bermuda 38 years ago and wanted to go back . the ship is very clean , the staff excellent , the food very good, the entertainment excellent. Howling at the Moon & Choir of Man was excellent. Mustafa an assistant Maître D was the best and the one bartender Henry Go was terrific. The staff is so friendly and professional I don't know how they do it day in and day out as it is a very difficult job. the only problem was the bed, it was horrible and I mean all aspects. the mattress and the pillows were not good as we woke up every day with back & neck pain. I am surprised since the rest of the cruise was great. another thing I believe they should have a tour of the ship that doesn't cost seventy nine dollars Read Less
Sail Date: July 2018
We were on the Breakaway cruise to Bermuda 2 times and wanted to return to Bermuda on the Escape. The Escape is bigger and set up much like the Breakaway. Embarkation was a breeze, we arrived by limo and after checking in did not have to ... Read More
We were on the Breakaway cruise to Bermuda 2 times and wanted to return to Bermuda on the Escape. The Escape is bigger and set up much like the Breakaway. Embarkation was a breeze, we arrived by limo and after checking in did not have to wait to get on the ship. Our room had a balcony which we loved. The room was very spacious and clean. The whole ship was clean!! The staff was always cleaning - they were also super friendly and accommodating!!! The food was excellent. We ate at the buffet, Manhattan Room (excellent jazz band), Savor and Taste, Cagney's (just OK for a specialty restaurant), Teppanyaki ( so much food), Margaritaville ( which can be used with the dining package) The District Brewery was my husband's favorite bar! Great IPA's and the pianist/singer was entertaining. We loved the bartender at the Atrium Bar -He was very friendly and poured an excellent drink!! We had the drink packages and were not disappointed. The pools were very crowded. Never got to them and spent most of our pool time at H2O the adult pool. The Grotto was refreshing - It was hard to get seats and forget about umbrellas. They could use a few more of those. Shows were great - Brat Pack, After Midnight - and spend the extra to see The Choir of Man - it was super. Dueling Pianos was a hot spot! We personally enjoyed the musicians better on the last two cruises but it was still fun. If you go the last night the performers from the shows stop by to join in. Bermuda was beautiful! We went to Horseshoe Bay - Transportation there is very crowded and can be frustrating but it is worth the trip. We went jet skiing and for the second time, we rented from a place called Somerset Bridge watersports. They are excellent. We shared a cab back with a family that rented a boat and took it out on their own and had a great day. We would have done that if we weren't leaving the next day. Disembarkment was super easy. We did the self-disembarkment. Get in line at 7 and you are out the door at 8. This is the best way to go! Read Less
Sail Date: July 2018
It was my first cruise. The escape was an amazing ship. The entertainment, the service was excellent and the island of Bermuda was awesome. The main pool could’ve been larger. I wish that the kids curfew was earlier than 1am. I felt ... Read More
It was my first cruise. The escape was an amazing ship. The entertainment, the service was excellent and the island of Bermuda was awesome. The main pool could’ve been larger. I wish that the kids curfew was earlier than 1am. I felt a little uncomfortable with kids 18 ordering drinks next to me. The safety of the crew was amazing. I loved the hospitality of all the staff. It would be nice to have the option to obtain a beverage package daily instead of for the week. When docking in Bermuda all your drinking may take place off of the ship, so you would be paying for unused days. The same with the spa packages. If you don’t purchase for the week you can’t get it. It was offered once they seen that the spa package wasn’t being taken advantage of by the vacationers. I think you guys would get even more of a turnout for as buying the packages if it wasn’t certain stipulations on them Read Less
Sail Date: July 2018
Reviews from the website from other travelers is what made me choose NLC. Clients of mine suggested to book this cruise line and I have nothing but great things to say. I also will like to mention that I did not take advantage of the ... Read More
Reviews from the website from other travelers is what made me choose NLC. Clients of mine suggested to book this cruise line and I have nothing but great things to say. I also will like to mention that I did not take advantage of the extras because it was a little bit expensive and I hope next time we take at other cruise I get a little bit more for the money. I am planning to go again next year and I signed up for specials. I atedelicio us meals throughout the stay. I mentioned previously that our room was always clean. Arnold kept our room clean. Everyone was absolutely nice and pleasant. The pool was a bit small for such a bid cruise line but I guess you can't find perfection in everything. Morning staff kept everyone awake with their pleasant service. I will like to extended my thanks to the entire NCL staff. Read Less
1 Helpful Vote
Sail Date: July 2018
We booked this cruise at the last minute. We have always have heard bad things about Norwegian. But after our own studying we thought we would give it a try. And I must say we will be cruising with Norwegian again very soon. The whole ... Read More
We booked this cruise at the last minute. We have always have heard bad things about Norwegian. But after our own studying we thought we would give it a try. And I must say we will be cruising with Norwegian again very soon. The whole staff on the cruise in every department worked very hard to make sure you was having the time of your life. Most remembered our name after meeting us one time. The officers were very visible everyday checking on the guest. The ship was very clean and very nice. As far as dining goes the dining room was a little slow. And as far as the over all food taste in all restaurants combined it was good not great but not bad. The cocktail waiters and waitresses are plentiful. The only real negative that we really had was having to go and line up 10 minutes before a show just to try and get in. We could never get reservations ahead of time. There were plenty of activities everyday. The cruise director and his helpers made every event a lot of fun for everyone. Bermuda is beautiful and so much different from and other Caribbean port. Meaning the people there never hound you to buy anything or look at something they have. They are just hard working people and very polite. The island seems to be very safe and the laws are very strict. In the summer the kids are out of school but they go to summer camp everyday. You will see them around the island and they are all very well behaved at all times. The temperature was 82 with a nice breeze everyday.7/25/18 - 7/27/18. Overall great ship, great people and great time. Read Less
1 Helpful Vote
Sail Date: July 2018
We chose the NCL Escape cruise to Bermuda because we could drive to NYC and not deal with the hassle of a plane. NCL seems to be the best value for our cruise dollar. NCL is less formal than other cruise lines, does not have mandatory ... Read More
We chose the NCL Escape cruise to Bermuda because we could drive to NYC and not deal with the hassle of a plane. NCL seems to be the best value for our cruise dollar. NCL is less formal than other cruise lines, does not have mandatory “dress up” nights, and allows us to choose when and where to dine. There was always an activity to do with many choices from which to pick. Food was available all the time and the buffet was plentiful with numerous choices. The crew was exceptionally friendly and engaging. They went out of their way to make you feel welcome and to ensure that you were enjoying the activities on board. The drink package was a major plus as we tried different beverages all week. The specialty dining restaurants were good and provided options. The evening entertainment was good, especially the Choir of Man Show, although the menu choices for that Supper Club show were lacking. We plan to cruise again to Bermuda with NCL. Read Less
Sail Date: July 2018
We've sailed on NCL to Bermuda multiple times because we love the 3 day stay in Kings Wharf, and the convenience of sailing from NYC. Overall this was a good trip. The ship is beautiful, well maintained, and the staff was wonderful. NY ... Read More
We've sailed on NCL to Bermuda multiple times because we love the 3 day stay in Kings Wharf, and the convenience of sailing from NYC. Overall this was a good trip. The ship is beautiful, well maintained, and the staff was wonderful. NY had terrible weather the week we were away but we experienced smooth seas, sunny skies and beautiful weather every day in Bermuda. We liked some of the features on the Escape and disliked others. the District Brew House was a nice space, Margaritaville very good, Escape the Big Top fun. Other activities were disappointing. The very popular guest games, Deal or No Deal, Newlywed Game, Majority Rules, Dancing with the Crew, etc..... are now held in the Atrium. The crowds are much too large for that area. Mobs of people crowd the railings at O'Sheehan's, most folks can't get close at all, are unable to see, and leave. It leads to fights among the crowd for seating. The chairs in the atrium are huge, heavy and not easily repositioned. It is not an appropriate use of the space and not enjoyable at all. I don't understand way they don't use the Theater for more of these activities or a larger venue with adequate seating and sight lines for these popular shows. Speaking of the Theater, is it now used for the Cotton Club show and the horrible Brat Pack show, a show created, cut and pasted around songs from the Breakfast Club, Weird Science, Ferris Bueller, etc. It was unbearably bad. What a waste of space. We have always preferred NCL because of the entertainment and activities but these changes are not for the better in my opinion. The cabins are adequate, our cabin steward adequate, not outstanding. He was either very new or overwhelmed. The food in the dining rooms was good, we're not picky and enjoyed everything served. The staff were all wonderful. We had a group of 7 and didn't wait very long for tables. Overall the Escape is a nice, new, clean, ship with excellent service and ok entertainment. Read Less
Sail Date: July 2018
I've been on several cruises with other lines, this was the first on Norwegian. The ship was beautiful, well appointed and stylish. However, it was much too big! 20 decks is a bit much and I felt that because of the amount of passengers ... Read More
I've been on several cruises with other lines, this was the first on Norwegian. The ship was beautiful, well appointed and stylish. However, it was much too big! 20 decks is a bit much and I felt that because of the amount of passengers accommodated by the Escape, the room size suffered. Cabins were small, low ceilings and a bit claustrophobic. Not enough pools on ship for all those passengers and while the "fun zone" was an added attraction for kids and young teens, it was a bit much. Also, travel agent didn't inform us that this was a "family cruise", meaning a lot of young kids and teens. Not enough pools on ship for 4000 passengers, couldn't even get near a pool and if you did, you were squashed into a small area. Specialty dining was okay, liked the Brazilian restaurant the most. Others fell short, especially the Seafood restaurant. Main dining room was the best bet for dinner, and the Garden Café was perfect for breakfast and lunch. Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.9
Public Rooms 4.0 4.0
Fitness Recreation 4.0 4.0
Family 5.0 4.0
Service 3.0 4.1
Value For Money 4.0 3.7

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