3 Helpful Votes
Sail Date: July 2018
It was my third cruise with Viking River Cruises and I was extremely excited to return on board. Cruising the Passage to Eastern Europe with Viking was something I had been looking forward to this year as it had four countries I’ve never ... Read More
It was my third cruise with Viking River Cruises and I was extremely excited to return on board. Cruising the Passage to Eastern Europe with Viking was something I had been looking forward to this year as it had four countries I’ve never had the chance to visit and I was eager to explore. This time the ship was Viking Aegir but is good to know that the longship boats of Viking are essentially set up the same, the dining is good, and the staterooms are exactly what you need for the journey. The crew on board was what you normally expect from Viking: attention to details, manners, professionalism and always a special care for all passengers on board. Our waiter in the restaurant, a very pleasant young man from Argentina was mixing perfectly a family like atmosphere with very high standards and the manager in charge of housekeeping, Mirijana from Serbia, found always time to answer and solve all our request. The German hotel manager was a little bit abrupt and too much in to selling vouchers for next cruises (I bet he get a big commission with that) forgetting sometimes that he supposed to be a host and not a door-to-door salesman (especially during the Frequent Travellers cocktail when he invited everybody on board, talking for a very long 50 minutes and after that walking around forcing you to book your next cruise) On a negative side: the captain was very rude and unsociable and made everybody to feel uncomfortable during his evening lecture, despite the efforts of the Program Director to create a pleasant Q&A evening. Most shore excursions were very good, with interesting and knowledgeable local guides. However, many required very lengthy bus trips to the excursion sites. I will say that after doing three different itineraries with Viking River Cruises, this one was the most educational and enlightening. And all the praise goes to the Program Director Leonard for his huge knowledge of history, traditions, culture of the spaces we visited. He was working non-stop, almost 24 hours a day bringing his positive energy, his amazing personality, great sense of humour, elegant manners and enchanting conversations in a journey that gives you an opportunity to step into the Balkan’s turbulent past and experience the energy of a new generation moving forward. On each and every of his evening briefings, lecture, commentaries on the open deck or 1:1 conversation with all on board Viking Aegir, Leonard knew how to enlighten and open your perspective — the very core of travel for us. And for every moment of our trip he had a different approach: mixing historical facts with legends in his Dracula evening, genuine and heart-breaking talking about his early year in Ceausescu’s Romania, knowledgeable and incredible organised when coordinating in-depth tours at each stop and itineraries that touch on the highlights that make a memorable trip and fun and charming when he was leading the parties and entertainment on board Viking Aegir. What an asset for Viking! Bottom line: Viking River Cruises & Leonard – OUTSTANDING! Read Less
1 Helpful Vote
Sail Date: July 2018
I Truly enjoyed myself very much. The weather for two and half weeks was so glorious. I am so thankful for that. It was definitely Great scenery and So breathtakingly view. There are tons and tons of Stunning amazing history facts and so ... Read More
I Truly enjoyed myself very much. The weather for two and half weeks was so glorious. I am so thankful for that. It was definitely Great scenery and So breathtakingly view. There are tons and tons of Stunning amazing history facts and so on. I also enjoyed being with small group and mingle with others. It was Really very nice. I had One big disappointment that you won’t provide interpreting services at all. If they have that, for sure I ll tell other Deaf people to go on Viking cruises. Hearing people and I ( Deaf person) paid the same price. Yet, they had greatly accessibility to listen to port talk announcement and so on. I can’t hear at all. All the crews were great. They deserve to be recognized. Please feel free to contact me and I d be happy to explain more. I hope to cruise with you again and I will appreciate huge discount. Thank you! Read Less
1 Helpful Vote
Sail Date: May 2018
Great service, great food. Very enjoyable two weeks. The shore excursions were well done. Would have given it a 4 1/2 ratting if that had been available, We would recommended it to friends and family. Now the down side. Viking is a ... Read More
Great service, great food. Very enjoyable two weeks. The shore excursions were well done. Would have given it a 4 1/2 ratting if that had been available, We would recommended it to friends and family. Now the down side. Viking is a victim of its own success. There are too many Viking boats on the river. Several times we could not dock at the stated destination but had to be bussed to and from the boat. This was particularly bad on our visit to Kinderdijk. We docked at Rotterdam and spent at least 45 minutes each way on a bus to Kinderdijk. At Kinderdijk we had to rush through the planned excursion which was hard on some of the older passengers on the tour. While we rushed and wasted time there was another Viking boat docked right at Kinderdijk. We are sure they had a much more pleasant Viking experience. Too many boats - not enough dock space. We opted for the two day extension in Amsterdam. Very nice hotel but away from city center. We had to take a 3 Euro tram ride to get there. We were told there was no room near there at the time, but we did hear from guests from another Viking boat that were able to get a hotel near the city center in their extension. One last complaint deals with the touted "free WiFi" on Viking. It was free but for the most part useless. Could not connect with outside websites, outgoing emails sometimes took a day or too to go out. Can understand poor service while the boat is underway but not when it docked. Tour director blamed it on the satellite connection. Read Less
4 Helpful Votes
Sail Date: March 2018
The Good- Staff- Viking should branch out and open a school to teach outstanding customer service to every other company in the world. I hold an Executive MBA and have studied good customer service. THEY NAILED IT! I have never ... Read More
The Good- Staff- Viking should branch out and open a school to teach outstanding customer service to every other company in the world. I hold an Executive MBA and have studied good customer service. THEY NAILED IT! I have never experienced anything of the like. I will say, I am not a high maintenance customer. ( I am 47, female, active single.) With that said, everyone from the housekeeper to the captain was amazing. I swear, our housekeeper was a ghost. I never saw her, but every single time I would leave our cabin for something quick and I would throw my hoodie on the bed, I would come back to it folded nicely on my bed. The waiters, bartenders, and the chef would greet me by name every time I would see them and they would always ask about where my mother was by her name. Catarina, Kris, Chris, and Marvin were our favorites. The food was fantastic with a lovely array of choices. Wine and beer flowed ever so freely. Ship- It was everything you would think it would be. The presentation was outstanding. Constantly clean and quite spacious. The sun deck was so inviting, it made you want to spend all of your onboard time there. The embarkation and disembarkation was completely smooth and fast. The Not Great- With Viking's reputation of being perfect, I was surprised at how little you saw on your shore excursions. Both my mother and myself decided the included shore excursions and even most of the paid excursions were planed so Viking could spend little money as possible. For instance in Budapest, neither my mother or I saw the interior of any building on the excursions. They drove us around the city pointing out things and then let us off at Fisherman's Bastion to see the view. They also took us to a castle and we weren't able to go inside, only walk up to see the view overlooking the city. This happended so often, we were actually surprised when we finally went INSIDE a couple of places during our 8 days. We paid extra for an excursion every day and I would say you would be better planning your own excursions. We have taken many bus tour trips including Globus, Trafalgar, Insight, etc. and ANY of those would beat Viking in what you got to see. In fact, I feel like I need to go back to Budapest to actually say I've been there. I saw little more of Budapest than if I'd had a flight connection in Budapest. The fact that Viking notes they give you one free tour in any port of call is true, although it is a bit liking showing you a beautiful cake, but not letting you have a bite. I would travel with Viking again, but I would not waste my money or time on their included or paid for excursions. Keep in mind, you spend much more time on the ship than I thought you would. So, find out how long you have in each port if you are going to make your own plans. I would say this- Viking may be scaling the trip to their biggest customer base of people who enjoy eating, drinking, and spending time on the ship more than actually spending time exploring everything the city has to offer. Even my 81 year old mother thought the excursions were pretty lame. Read Less
1 Helpful Vote
Sail Date: August 2017
While the cruse was very good, there are some things you need to know before you go with Viking. These comments are made to help fellow passengers. We took the 23 day trip from Bucharest to Amsterdam. a. There are no refunds made on ... Read More
While the cruse was very good, there are some things you need to know before you go with Viking. These comments are made to help fellow passengers. We took the 23 day trip from Bucharest to Amsterdam. a. There are no refunds made on tours if you book before your departure. b. We were on a ship that was build on 2012, and the water pipes make a lot of noise. Every time water is used in a cabin close by, you hear it and a pump running. Take ear plugs. c. You can not use on board credit for gratuities. d. The top deck was not open for 5 days while we were sailing the Rhine-Main-Danube Canal. e. Limited use of had sanitizer. Bring your own as a bad cold spread through our ship. f. They do not tell you in advance the time you will be arriving and departing each port. Some ports you are only there for 3 or 4 hours. g. We went through 68 locks on our trip. h. Our Captain was not sociable and no medical staff on board. i. Lots of walking on the tours. Read Less
1 Helpful Vote
Sail Date: April 2017
We wanted to take the longest river cruise available through Europe. Embarkation and disembarkation went very smoothly. Viking handled connections very efficiently. The ship was apparently brand new, and looked it. Everything, from beds to ... Read More
We wanted to take the longest river cruise available through Europe. Embarkation and disembarkation went very smoothly. Viking handled connections very efficiently. The ship was apparently brand new, and looked it. Everything, from beds to couches to tables was in perfect shape. Our cabin was a little smaller than we anticipated (French balcony?); next time we will opt for a suite. The crew and staff were wonderful. The coordinator of shore activities was extremely efficient and helpful. Wait staff in the dining room and lounge could NOT have been more attentive. Meals were, for the most part, excellent; never less than good. Entertainment on board was fair, but that may have been just us. Many of our fellow passengers seemed to enjoy it. If I were to make a criticism, and it's a mild one, I would suggest, for the shore excursions, more free time for shopping and eating at local venues. Perhaps shorter introductory, overview tours with longer free times? We did not travel with children, but being parents of grown offspring, we found it hard to envision children really enjoying this particular cruise. Bottom line: we WOULD, and probably will travel with Viking again. One note to the company (as well as to potential travelers who have my phobia): it would be nice if the brochures could rate the shore excursions for exposure to heights. I have acrophobia with vertigo and many of the shore excursions involved heights from which I was forced to withdraw at the last minute. Read Less
3 Helpful Votes
Sail Date: November 2016
To see and experience Europe and it's people and culture. The cabin was very good. There was a total lack of fitness facilities. Service aboard ship was very good from the room steward who was excellent as were the dinning room ... Read More
To see and experience Europe and it's people and culture. The cabin was very good. There was a total lack of fitness facilities. Service aboard ship was very good from the room steward who was excellent as were the dinning room staff. The area that I was disappointed with was relating the to pre and post portion of the trip. We had extra days in Budapest and Amsterdam. The hotels and rooms were disappointing. A couple of the years ago, we took a Viking cruise in China. The rooms and the hotels selected by Viking were outstanding. The ports and shore excursions were mixed. Some were outstanding while others were disappointing. Several of the excursions seemed very similar to the others and did not provide any new experiences. I believe more diversity of the excursions should be considered. Evening entertainment was limited. The few presentations that were presented were excellent but most nights I found myself bored. Overall, I enjoyed the cruise but believe that Viking could easily improve the experience. Please upgrade the hotels and rooms utilized for the pre and post portion of the trip. Read Less
Sail Date: September 2016
My sister and her husband had taken a couple of River Cruises and loved them. I didn't take our differences into account when deciding on what side trips to sign up for; she likes to shop and I don't. That set me up for some ... Read More
My sister and her husband had taken a couple of River Cruises and loved them. I didn't take our differences into account when deciding on what side trips to sign up for; she likes to shop and I don't. That set me up for some disappointments. We also had motor trouble which lowered how much time we spent in ports and we spent more time on buses getting to ports and catching up with the boat which chugged on ahead. Also the top deck was closed for a significant part of the trip because of the low bridges which we didn't expect. That meant we lost the view and space for the travelers to spread out for too much of the trip . So our high expectations were not quite met. Taking that into account, the staff overall was great. The food was good-don't expect a 5 star restaurant, maybe a 3+ . We really enjoyed the towns, the tour guides in the cities , the city tours and got a good overview of the territory we traveled through. We did the extended stay at both Budapest and Amsterdam which enriched those cities. Unfortunately my husband sustained a severe injury in Amsterdam the night before we returned. The Viking Staff in the hotel was a life saver, arranging for Vikings staff who was waiting for us at the airport, taking us through the levels of security and having the airport staff lined up to help us get to the airplane. I can't imagine doing that without their help. They were excellent! Read Less
Sail Date: August 2016
All went smoothly and comfortably. The thing that set this cruise above many others was the warmth, friendliness and sincere caring of the crew. I have been in marketing and sales for years and am very tuned in to sincerity for a ... Read More
All went smoothly and comfortably. The thing that set this cruise above many others was the warmth, friendliness and sincere caring of the crew. I have been in marketing and sales for years and am very tuned in to sincerity for a dollar. This was not the case here. I was treated like family and felt very cared for. Every crew member made me feel special and welcome - not just a high paying guest that one needs to be nice to. I definitely felt that paying the extra dollar for an outside balcony was worth every penny. I could actually touch the lock walls and when I wanted to retreat from people to my quiet space, I could, without missing anything. The food was excellent. Again, enhanced by the wonderful servers. It was obvious they loved their job and wanted to share their enthusiasm with us. My only thought that would have made my trip perfect if there had been a masseuse on board. Talked about it with other passengers and we all agreed, yep, good idea! Read Less
Sail Date: June 2016
This was our first river cruise though we have done many ocean ones. River cruising is a very different experience. We loved it! Ports were wonderful, our tour director, Dan, was amazing. So knowledgeable. The included excursions were ... Read More
This was our first river cruise though we have done many ocean ones. River cruising is a very different experience. We loved it! Ports were wonderful, our tour director, Dan, was amazing. So knowledgeable. The included excursions were all good and included headsets, which is a plus. Food on the ship was excellent. We really enjoyed the smaller ship, as oppposed Tom a cruise ship, and talking with the very accessible staff. One thing that is very different on this type of trip is the entertainment...or lack of. They did have an onboard pianist for the evenings, but he needed to be more of an entertainer instead of just a classical pianist. He was an excellent pianist but you can't dance to that kind of music. They did bring on a few local musicians here and there and they were very good but what they need is a very versatile pianist who sings well and is personable...like the big ships do in their piano bars. Most people on the ship were Americans and would have enjoyed that! There are no fitness facilities, though plenty of walking in the towns if you want to! Works for us as the gym will be there when we return home! All in all it was a fabulous trip and I am looking forward to another river cruise one day. Our traveling companions, however, will not go again due to the evening's lack of entertainment. It was truly wonderful to walk off the ship and be in the middle of these lovely smalll towns.. Read Less
Viking Aegir Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 0.0

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