1 Review Written1 Helpful Vote
Sail Date: October 2018
We chose this cruise (Bucharest to Amsterdam) for its length and itinerary. Just before leaving for Bucharest, we got an email from Viking saying that there might be a problem between Passau and Regensburg so we were prepared for a minor ... Read More
We chose this cruise (Bucharest to Amsterdam) for its length and itinerary. Just before leaving for Bucharest, we got an email from Viking saying that there might be a problem between Passau and Regensburg so we were prepared for a minor disruption in our journey. What happened though was it took us 4 boats and countless endless bus rides to complete our trip. Obviously Viking cannot be responsible for the water depth on the rivers; however, had we known how bad the situation was, we would have reconsidered taking this trip at this time. Several crew members on two of our ships told us that Viking had been unable to complete this trip since May, some 5 months before we arrived. Instead, Viking chose to minimize the impact of the low water and by the time we found out just how bad the situation was we were 7 days into our journey. Because long bus rides were required to take most of the included tours, we skipped them and just stayed on board. On one offering for Regensburg, passengers were given the opportunity to visit the city. My husband decided to go even though the trip started at 8:30 in the morning and didn't end until early evening. So a large group of people left for Regensburg and when they arrived discovered that it was a holiday and everything was closed! While they were able to have lunch (on their own) they had no choice but to mill about for 3-4 hours waiting for the bus to take them back to the ship. Viking did not think it was important to let everyone know that it was a holiday before they got on the bus! This was the longest and most expensive trip we have ever taken and we had high hopes that it would be one of the best. Instead we got a miserable cruise that did not provide much of what was promised. While Viking cannot be held responsible for the low water, they could have honestly told us what to expect and offer alternatives to taking this trip at this time. While we were given a 25% credit towards another Viking cruise, the base to which it applied was the base price of the cabin itself. We paid Viking $22,000 for this trip (cruise, flights, taxes and fees, and insurance) and got credits worth less than $4000; not enough to entice us to go with Viking again! Read Less
Viking Cruises, Community Team has responded
Thank you, dandpvoigt, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com if you haven’t connected with us already. Thank you, and have a wonderful day.