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6 Helpful Votes
Sail Date: May 2017
having been ill recently my wife booked this cruise at the last minute as a pick me up., With little or no valuable concern for the overall appearance of internal décor ie on deck 6 we and most other guests noticed cracked windows dirty ... Read More
having been ill recently my wife booked this cruise at the last minute as a pick me up., With little or no valuable concern for the overall appearance of internal décor ie on deck 6 we and most other guests noticed cracked windows dirty windows tired pyleless carpets ,a generous smudged paint work around most window frames.Dining at any level was at best not on a par with school dining,on a few occasions courses of food were sub standard and no attempt was made to rectify this guests just did without I noticed on a few nights the common overuse of the microwave oven desserts were amateurish and feble on the last night a course of Baked Alaska appeared this dessert is commonly known as Veinnetta in most supermarkets cut so thin as to be see through,on the last night the caberet were 8 troupers from a school concert rendering among other exerts from Mary Poppins to an audience mostly over the age 75,I could not wait till this hell at sea ended. Read Less
24 Helpful Votes
Sail Date: April 2017
We were on the colourful Coasts Cruise. It was a complete waste of money and a waste of 7 days holiday entitlement from work and quite honestly, with no exaggeration, the worst holiday I've ever experienced; I cried in frustration. I ... Read More
We were on the colourful Coasts Cruise. It was a complete waste of money and a waste of 7 days holiday entitlement from work and quite honestly, with no exaggeration, the worst holiday I've ever experienced; I cried in frustration. I will never book a Thomson holiday again as a result as it feels like customer experience doesn't matter to them at all. I subsequently found out my colleague endured the same holiday with the same horrendous experience. Other passengers we sailed with, even frequent Thomson cruisers, shared the same view urging us not to avoid cruises in the future as this was incredibly poor cruise even in their eyes. We were advised by the booking agent our room would be a double. Upon arrival it was not and advised to simply contact reception and they'd alter the bed configuration. Reception advised its a common misunderstanding between booking agents and staff as no twin beds on deck 6 can be moved. We had to pay for an unexpected 'upgrade' to deck 9. What we got was a smaller room to the point that there was room for only one of us to stand and get ready at a time, less storage having only one single draw set and half wardrobe so we lived out our suit cases all week, the twin bed mattresses were pushed together without a zip which meant I fell between the gap in the mattresses every night, our window had an amazing view of a lifeboat which required maintenance so we were awoken by metal clinging several early mornings. The bed could only be accessed by climbing in it from the bottom, it could not be accessed from either side. We weren't even moved until after 9pm so unable to really do anything on our first day so it was lost. Food was basic and repetitive but edible. Dining times are inaccurate, with sit down buffets being packed away much earlier than closing. Chasing food when you're hungry is not fun. Wine was like vinegar. We paid for a beer drinks package but still charged for beer due to staff error. Getting a refund was hard due to language barriers at reception. Entertainment outside the theatre was basic and repetitive. Pool side entertainment appeared desperately cobbled together with no budget; a towel folding demonstration by housekeeping, marzipan modelling by cooks and keyboard music. The same band appears on different stages at different intervals, they're a good oldie band but who would go out to watch the same band every afternoon and evening for 7 days? There was insufficient deck seating and sunbeds. Adult jacuzzis were frequented by children playing and looked dirty. If a service is billed as adult only, it should be provided as such. If Thomson prefer a play area - remove the expectation of providing an adult only area to avoid creating disappointment. Ports of call were poor. The highlight of our cruise on the basis we had a full day at sea (which was awful as there was nothing to do / no extra entertainment put on even when weather did not allow you to sunbathe so it felt like a prison) to get there was Morocco. We were placed in a working docking yard with no passenger terminal. The 'glittering sandy beaches and tourist area' were in reality dirty, under construction, unfulfilling and felt unsafe. It's seems like Thomson have identified the cheapest port options for this cruise at the cost of customer enjoyment. Thinking back on this holiday makes me sad and angry. There's just not one single part I recall as enjoyable. We took to sleeping in the afternoons just to get thru the holiday quicker and couldn't wait to get home. I have lodged a complaint, which so far has been ignored and not even acknowledged. Read Less
1 Helpful Vote
Sail Date: March 2017
We have visited the Canary Islands many times and have cruised many times with different cruise companies so this was a planned holiday as we wanted to visit the smaller islands of El Hierro and La Gomera as well as go back to Madeira and ... Read More
We have visited the Canary Islands many times and have cruised many times with different cruise companies so this was a planned holiday as we wanted to visit the smaller islands of El Hierro and La Gomera as well as go back to Madeira and visit Las Palmas, the capital of Gran Canaria. The itinerary lived up to our expectations and we cannot fault this at all - luckily this was the part of our holiday that did live up to expectations - we were also on a cruise and stay holiday with a week in Tenerife afterwards - also excellent. We decided to splash out on this holiday and book one of the two best cabins on the ship - the grande suite - quite a bit more expensive than the standard ocean view ones! But we had sailed on Thomson Spirit previously on 2 occasions and although it is not glamorous it has a fabulous atmosphere, fab food and equally fab staff. So as we expected equally good things with another Thomson ship we thought we would get the same great standards - how wrong we were!! The cabin can only be described as 'brown' and drab looking - rust on the paintwork and has definitely seen better days. The bathroom was the worst - no sink grate, bath plug chain rusty and laid on the bath side, and a hole in one of the bath robes. We had to request toiletries each time we needed them and we had a broken window blind in the bedroom which never got fixed despite reporting it. Without this our bedroom area wasn't private as our room overlooked the Bridge. We had 2 TVs but neither showed up to date films like other cruise ships we have been on. We have waited 5 months for a response to our issues and guess what - they say they cant find a report of our complaints - well this is because of inefficient staff!!!!!! Do they really think that cabin staff in the top priced cabin on the ship shouldn't be helping us with any problems? The ship is being sold off in November and is clearly being run down - staff show little interest and there is no atmosphere on the ship. There was very little day time entertainment - they was never any music playing around the ship like on other ships we have been on so if you didn't get off during the day you would be bored unless you liked the quiet life. Officers would say hello and smile as they passed you but the rest of the staff couldn't have cared what was going on. We can appreciate this, if they didn't know whether they had a job to go to then this would obviously affect them but from our point of view we had paid a lot of money for a good experience. If you can avoid this ship - avoid it - book something else. Read Less
7 Helpful Votes
Sail Date: March 2017
This was my wife and my first ever cruise where if this was to go by may have put us off forever. The plus points were that places we visited were lovely, the staff were friendly and cleaning staff tried to keep the boat clean. Now ... Read More
This was my wife and my first ever cruise where if this was to go by may have put us off forever. The plus points were that places we visited were lovely, the staff were friendly and cleaning staff tried to keep the boat clean. Now the negatives which I put into sections:- The boat. Not known at booking this ship is well past its active life and should have been retired years ago. From when you board it is a throw back to the 1980's with the decor and facilities showing their age with lack of repair. The main staircases for example may have been of Crome and glass but was all so heavily scratched there was no way the poor cleaners could ever get a shine. There were worn unrepaired carpets and the interior lift doors were scratched with graffiti making you feel as though you were in a car park lift. I do not want to labour this section but could go on as the ship was old outdated and poor throughout. Cabin We has chosen to upgrade to a larger outside cabin. Well this was worse than the public areas of the ship and have videos to prove it. The chest of draws were falling apart where the draws did not close, had large poorly filled holes in them and were heavily scratched. The carpet had come away and was frayed on all walls. The fridge was falling apart preventing the cupboard from closing. The ladder for the bunk style bed if you needed it was hanging from the wall and was not secured or able to be secured so kept coming loose in choppy water which was a H&S hazard. There were exposed electrical fitments and falling apart fitted radio. The very small shower had a rusted shower head, exposed rusted pipe work, poor repair patches to the shower walls and the soap/shower gel dispenser was hanging broken from the wall. If all of this wasn't bad enough every time you used the shower it would flood the bathroom floor. We reported our concerns to reception by was told the ship was full and nothing could be done so had to report this when we returned home as the ship has no formal Thompson rep! Drinks When I booked I was sold on the all inclusive promise by Thompson. Please be aware this is NOT the case. Only about 40% of the drinks menu is covered on the all inclusive with everything else including water, yes water having an extra charge. You are pestered by reception to buy an upgraded drinks package to "fully inclusive" for ONLY £75 each for 7 days and then also a further £75 for the wine upgrade of 5 bottles as they know the wine served is so terrible. So poor as being in an area where a good bottle of wine can be picked up for about 5 euros. Sailing The ship was due to sail to Agadir in Morocco but due to bad weather could not make it. Not a problem as I understand safety comes first however the notice of this was through a shaft note on our bed which we found when returning to the ship at 5pm that evening. There was no staff on hand to offer options or guidance as to help explore Madeira as they all took the opportunity to leave the ship and left you wondering whether a further walk around town was your only option. The other frustration was that apparently not making it to Agadir is a regular occurrence and was not worth paying the extra cost for this particular cruise due to this (information from other passengers who had only booked this on a cheap Last minute deal and sailed it before) I am not one to moan generally and especially about First Choice/Thompson as have been a loyal customer of theirs for many years however this experience has left me concerned about their downhill decline. I have tried to keep this as brief as possible but please do not use this boat if you want a decent cruise although can highly recommend the route as the islands are very beautiful Read Less
Sail Date: February 2017
What a drab ship which reminds me of a ferry or worse. The food was like school dinners/baby food. The buffet consisted of processed cheese, processed ham and smoked mackerel. A cheese board with very large blue cheese without a cloth ... Read More
What a drab ship which reminds me of a ferry or worse. The food was like school dinners/baby food. The buffet consisted of processed cheese, processed ham and smoked mackerel. A cheese board with very large blue cheese without a cloth so everyone held it whilst carving a slice. Disgusting. The hot food was equally bad. Poor quality sausages & mash, small fish fillets swimming in greasy whatever. Captains' night I had seafood pasta, 2 large prawns and half an imitation crab stick plus a mound of sticky pasta. Wooden sticks to stir coffee. Every port we were moored furthest from town then at one we were charged £5 p.p. for the shuttle bus. At least 700 pax left the ship = £3500. The area around the pool was packed with sun beds but most were reserved if not occupied and impossible to get a sun bed. There was no control of people reserving them for the whole day. I really cannot say anything good about th cruise and we had upgraded because we were advised that the cabins are very small. I was counting the days to disembarking and even though of leaving early. Read Less
13 Helpful Votes
Sail Date: February 2017
After cruiseing for over 15 years we are very disappointed that our cruise on thomson majesty was well below par. when we arrived on board the staff were not very friendly.then we were show our cabin 4987 on deck 4 which was over the ... Read More
After cruiseing for over 15 years we are very disappointed that our cruise on thomson majesty was well below par. when we arrived on board the staff were not very friendly.then we were show our cabin 4987 on deck 4 which was over the engines .when we went to bed at 10 pm we were unable to sleep because of very loud engine noise so i went to the casio and sleep on a lounger for 4 nights.on the fifth day i was taken ill with possible food poisioning.and spent the day on sun lounger on deck 7.unfortuley the food was not fresh.and was heated under lights for long periods.Made my concerns to the reception on severial accions but was told the ship was full and should read the small print in broucher.we will never sail with thompson every again. the first 3 nights we did not have any shows Read Less
5 Helpful Votes
Sail Date: January 2017
The cruise was on average what you would expect. The food, drink, entertainment, and ship was nothing more than what you would expect on a cruise at the expense paid. If this was the worst than I would have marked higher. A few staff ... Read More
The cruise was on average what you would expect. The food, drink, entertainment, and ship was nothing more than what you would expect on a cruise at the expense paid. If this was the worst than I would have marked higher. A few staff were good, cleaning staff and security were excellent - very polite, well mannered, looking after the guests. However most of the staff acted as if they clearly did not want to be there, especially most of the drinks waiting staff. You could see the background politics i.e. arguments and bitchiness. The aftermath of the arguments could be seen clearly while serving customers. On a 7-day cruise we must have waited near enough 24 hours in total to be served drinks during shows we watched. The entertainment was average, but the waiting staff must have enjoyed it as they spent a lot of the time watching it and dancing along. The casino was terrible. We put a bit of money aside to go to the casino (thinking we would get drinks served at the gaming tables due encouraging us to stay at the tables longer which is impossible if you have to keep going to get a drink yourself). While at the table we asked for a drink and got told it wasn't their area to serve drinks. Having to leave the table to get a drink saved us money. Food on the ship is what you would expect. Drink is done in small measures with plenty of ice to hide it- what you would expect. Went for a non-alcoholic drink (coffee and orange juice) at 9.30am and was charged- some time restrictions were for no reason. This was the first cruise we went on and it was average to what we expected. Nothing jumped out to give it a wow factor. Entertainment staff were average and also ignorant- never saying hello and walking by guests ignoring them. You would think that a simple "morning" as they walk by would be given as a courtesy. Walking round off ship, passing by none of the members of staff would even say hello, apart from the security. Again you would think this is common courtesy. The flight with Thomson on the way there was as expected. On the way back I got physical and verbal abuse for reclining my chair due to needing the room ( tall guy). The staff on seeing this did nothing. Some people did enjoy the cruise but several couples we spoke to, agreed it was below par or worse. Read Less
10 Helpful Votes
Sail Date: January 2017
A Butlin’s Holiday Camp on the High Seas……… As seasoned cruisers with thirty years’ experience of cruising with a variety of companies on several ships this has to be our worst possible experience to date and are not ... Read More
A Butlin’s Holiday Camp on the High Seas……… As seasoned cruisers with thirty years’ experience of cruising with a variety of companies on several ships this has to be our worst possible experience to date and are not surprised that only 50% or thereabouts of clients are satisfied. After foolishly booking this holiday hurriedly at a Thomson’s Travel shop and realising we paid £350 more than the internet price only to be told by the travel advisor I booked with that this is the shop price showing on their website. So basically hard luck! Not the best of starts to the holiday. However in search of some winter sunshine and hopefully a culinary experience we reserved a Balcony Premier Suite on Deck nine at an inclusive cost of almost £3000 for the week, regrettably a five star price for a one star service. We did incidentally have the sunshine but not the culinary experience we had been anticipating. The food presented was continually bland, boring, repetitive and basic, totally lacking in the usual flair and creativity that we have previously experienced on other cruise ships. We had chicken and salmon presented on the lunch and dinner menu each day which appeared in a different guise on each occasion with not much variation unless you were prepared to pay a supplement. You could select fillet, ribeye or T Bone steak each day at a supplement of £12.95 and always available as an alternative was, Hot dog with sautéed onions, chicken breast, salmon grilled or boiled, spicy Moi Bo Tofu and steamed rice or cheese burger with fries. Not exactly a gourmet experience after investing £3000! You could choose to eat in their up-market bistro at a cost of £19.95 pp but as this food was prepared by the same chefs in the same kitchen we never chanced it. The reports from fellow cruisers were not complimentary. Our cabin was a suite with balcony on the top deck which was tired, with furnishings showing signs of age and wear and the bathroom was an experience to behold. The bathroom was grubby, tiling and pointing was botched and discoloured and crying out for refurbishment and considering this was a Premium grade cabin the mind boggles as to the quality of accommodation in other parts of the ship. At a breakfast conversation with other fellow guests a lady remarked that if you sit quietly in your bathroom you could hear the fungus breeding! As we had no alternative but to accept this we could at least have a laugh about it. The ship itself was very shabby in places, dated, grubby, oppressive décor everywhere in colours of orange and brown, cheap plastic furnishings showing signs of excessive wear in most of the public areas. The sunbeds on the decks were of the white plastic type with a blue very discoloured fabric topping that looked totally grubby, sticky and uninviting. On the occasions we would to have liked the opportunity of relaxing on a sunbed alas they were all reserved, Germanic style. The seasoned Thomson customers come prepared with two coloured plastic clips to clip their towel onto the sunbed and fold it down thus reserving their spot for the day. This is done every morning prior to breakfast despite the warning in the ships newsletter that reserved sunbeds are not permitted and items left on them will be removed. I did mention this to one of the white suited officers who shrugged his shoulders and walked on! We didn’t wish to enter the daily sun bed competition so used our balcony as an alternative. The entertainment on board was limited to song and dance routine every evening with a different theme each evening but a total lack of variety. On one occasion we were subjected to a very third rate comedian (at least that’s what he called himself) who virtually died a death on stage after his first appearance. He was supposed to give a second appearance during the cruise but fortunately for us he never appeared again. The one saving feature of this cruise which has been repeatedly mentioned in other reviews was the very pleasant and efficient nature of the service staff, namely cabin stewards, waiters at table in restaurants, bars and all public areas as being helpful, polite, personable and extremely efficient but we learnt that these folks are not employees of Thomson’s but are agency employees. So Thomson’s can take no credit for this one great strength we evidenced during the week. We sincerely hope these good folks are not being as exploited as we the paying guests have been. Quite frankly we were relieved when this experience ended and were very pleased to see the back of this vessel. If this is Thomson’s best shot at Cruising they are welcome to it, we shall certainly not be retuning or recommending. This was a once in a lifetime experience never to be repeated. Welcome to the Thomson ‘Discover your smile’ maxim whatever this is supposed to mean!!! NO MORE BROCHURES PLEASE……. Read Less
7 Helpful Votes
Sail Date: January 2017
never people seen so many happy to leave a ship. the all inclusive drinks package is a joke our bar bill was about £150 after a week £2,2o for a guiness £2.20 for a wk £2.00 for your daily water. the entertainment was for children ... Read More
never people seen so many happy to leave a ship. the all inclusive drinks package is a joke our bar bill was about £150 after a week £2,2o for a guiness £2.20 for a wk £2.00 for your daily water. the entertainment was for children and mostly an afternoon quiz. i have been on better ferry crossings. some of the staff wher rude this may be because the ship is due to be sold and staff dont know if they have a job. the food was very basic and sometimes cold. the thomson reps dont have a clue about trips. this ship also docks in the cheaoest ports which means you are miles from anywher nice. my advice dont go keep your money. many of the people who have done this ship before said it has gone down hill big time. you cant even sun bathe there are about 150 deck chairs for 1500 people. they exploit the philapino staff who get paid peanuts and are away from home for 8months at a time Read Less
7 Helpful Votes
Sail Date: January 2017
Upon arriving at the (not so) grand suite we were met by filthy linen and towels, dust and hair all over the dressing table, soft furnishing's used as toilet tissue and general disrepair. Paid for all inclusive drinks, whilst it is ... Read More
Upon arriving at the (not so) grand suite we were met by filthy linen and towels, dust and hair all over the dressing table, soft furnishing's used as toilet tissue and general disrepair. Paid for all inclusive drinks, whilst it is accepted that this excludes (genuine) premium drinks, to be informed that unbranded 500ml still water is a premium drink and therefore not included on all inclusive sets the tone well. The house wine is vile, didn't know wine that bad existed. Food is awful, unless you pay a £15 premium for a steak, which then just about meets the minimum standard i would of expected anyway. If you pay to eat in the bistro restaurant every night, that is at least palatable, but why should you. Was charged for excursions that we showed were pre booked and paid up a month or more in advance, only to be told no refund could be issued on board. Contacted Thomson customer service on our return, expected a reply within 28 days (as they state), around 60 days later we received a letter basically calling us liars and stating that there was no record of our complaints onboard. No apology let alone refund. Absolute worst experience ever. Wasn't especially cheap as we paid for the Grand (hahaha) suite and AI drinks. Don't pack swimwear, how anybody can go near the pools or jacuzzi is beyond me. Pack plenty of shoes though, as it invariably is always the furthest ship from port. Read Less
Celestyal Majesty Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 5.0 0.0

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