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5 Helpful Votes
Sail Date: August 2017
We have sailed on Thomson ships for many years but not the Majesty until now. We stayed for 7 nights in a suite which was in need of a lick of paint and a general tidy up with marks along the walls and a carpet that had seen better days. ... Read More
We have sailed on Thomson ships for many years but not the Majesty until now. We stayed for 7 nights in a suite which was in need of a lick of paint and a general tidy up with marks along the walls and a carpet that had seen better days. The bathroom floor was worn away in places so was the bath enamel and the sealant/grouting was patch with signs of mould. Like I say it looks very tired and not what we would of expected considering how much a suite costs. The showteam was another bitter disappointment! The ship has a 3 person band, a 4 person band and a showteam. The trio could not hold a note between them and the guitarist struggled to find the right chords. The 4 person band that opened the evening entertainment had a good lead singer but lacked everywhere else. The showteam had a very strong lead male singer accompanied by an equally as good female singer but the others that made up the ten strong team were just useless. several times we would sit there and listen to the show but have to leave due to the poor standard. This being said we did not have a bad cruise. The food is fantastic with a great variety to suit all tastes, the crew ie waiters/housekeeping are the friendliest people you will ever meet and nothings too much trouble. The only drawback as far as facilities are concerned is the gym which consists of a few cable machines, 2 treadmills,2 cross trainers and 2 pairs of dumbells! Now I have been on the Majesty I wouldn't sail on it again. the other Thomson ships offer much more in the way of entertainment/cleanliness/size/facilities etc. I can understand why it is being removed from the fleet. Read Less
10 Helpful Votes
Sail Date: June 2017
We booked this cruise as the itinerary appealed to us. We did enjoy the ports we called at although there was very little to see and do in Corsica. The ship is very old and in poor condition and it is no surprise that Thomsons are ... Read More
We booked this cruise as the itinerary appealed to us. We did enjoy the ports we called at although there was very little to see and do in Corsica. The ship is very old and in poor condition and it is no surprise that Thomsons are getting rid of it at the end of this year. There is significant rust around windows and lots of juddering when docking in port. It was clean though. We had an outside cabin and it was the smallest we have ever been in. It was clean and the cabin staff did a very good job. We felt that the food was average at best. The portions for starters were very small and the choice is more limited than on other cruise lines. The range of vegetables was extremely limited with us having carrots and green beans on virtually every meal. We are not people who complain but there was nothing special about any of the food. The choices in the buffet restaurant were very limited. The staff are very friendly and the entertainment team work extremely hard. They have to work with very limited facilities compared to those on other cruise ships.and the quality of shows is just not up to the same standard. We are not the type of people who complain about everything, but the cruise was not particularly cheap and we would never cruise with Thomson's again unless their new ships are in line with other cruise lines. Read Less
3 Helpful Votes
Sail Date: May 2017
This was our 9th cruise and our 3rd with Thomson cruises and always enjoyed ourselves so was really looking forward to it and from the getting on and going to our cabin was very disappointed cabins tiny and cramped but on the up side was ... Read More
This was our 9th cruise and our 3rd with Thomson cruises and always enjoyed ourselves so was really looking forward to it and from the getting on and going to our cabin was very disappointed cabins tiny and cramped but on the up side was always kept clean. As for the food it was of a poor quality and not a great choice of menu and in the buffet restaurant we found it not very clean and trying g to find a clean glass was a lucky dip on one occasion I picked 8 up to find 2 clean ones I told the manager he said it would be sorted but never was. As for the entertainment or lack of it VERY POOR . The crew seemed to be 2 groups the ones that worked very hard and they did work hard and then the rest who wear very lazy and tried there best to ignore you. After saying that a holiday is only as good as you make it and we still had a good time Read Less
3 Helpful Votes
Sail Date: April 2017
Having been on 2 previous Thomson cruises and thoroughly enjoyed both, we thought this cruise would have the same high quality and pleasant experience. HOW WRONG COULD WE BE?? The whole of the first week, all the passengers had to wear ... Read More
Having been on 2 previous Thomson cruises and thoroughly enjoyed both, we thought this cruise would have the same high quality and pleasant experience. HOW WRONG COULD WE BE?? The whole of the first week, all the passengers had to wear fleeces, jackets or in my experience a woollen shawl everywhere - except our cabin! The air conditioning was on full blast for the whole of the week in every bar, dining room, place of entertainment. One could not get away from the cold air blasting into your body, except in the cabins. We spent a lot of time in the cabin that first week but couldn't even watch tv, because it didn't work properly. When I complained to the correct person on board about the cold more than once in the first week I was told it was a fault that was being rectified. It was rectified THE SECOND WEEK. Everywhere you went the first week you had to wear something to keep you warm - eating in the restaurants, seeing a show, having a drink in a bar, everywhere. The food in all the restaurants on board, bar the one you had to pay for, had exactly the same food served every day. The Deck Buffet had a warmed up different version of the previous days food, but did also have lots of other things to eat as well, which was good, because we had uncooked fish twice on board and didn't want to get food poisoning so went to the buffet every meal time from then on. When I got back home I wrote a letter informing head office of these complaints and faults on behalf of Thomson Cruises I was completely ignored for about a month. I then received a letter telling me they could not listen to my complaints (which they disputed) because I DIDN'T FILL A FORM IN ON BOARD SHIP. I even wrote to the managing Director Mr Richard Sofer of Thomson Cruises TUI. But that letter was sent back to me saying address unknown. The address I used was the head Office address on line and I also had the post code from Thomson Cruises chat now complaints on line. So now we use P&0 for our cruises and Thomas Cooke or Virgin for our other holidays. Read Less
12 Helpful Votes
Sail Date: March 2017
We have travelled on 35 cruises, many with Thomson, but never on the Majesty until this one. We found the Majesty old & dated, cabins were unimpressive (ours had a big pipe behind the drawers/bedhead that regularly sloshed ... Read More
We have travelled on 35 cruises, many with Thomson, but never on the Majesty until this one. We found the Majesty old & dated, cabins were unimpressive (ours had a big pipe behind the drawers/bedhead that regularly sloshed water/waste? ). Toilet overflowed but was dealt with promptly. No retention for shower water so it overflowed over the entire bathroom floor, especially during ship listing movements (Majesty doesn't appear to have any stabilisers). Shower had good pressure but was the tiniest cubicle I've ever seen on any of the Thomson ships nevertheless we did manage. Shower/Shampoo dispensers while welcome, their contents were obviously very, very, cheap. The cabin air-conditioning was unresponsive or possibly centrally controlled as we've discovered on other Thomson ships? Lounge areas were usually lacking in atmosphere - some of the entertainment at the piano bar involved the musician (guitar/singer) facing the bar & its staff rather than his audience. We found the acoustics in the show lounge poor and probably didn't do credit to the entertainers/singers. Despite signs warning & advising otherwise, young children were regularly in the jacuzzi hot tub, either with parents but more frequently on their own. And of course there's always the issue of reserved sunbeds. An unfriendly waitress in the Polo lounge appeared to take exception to our son's polite request for a glass of ice for his soda & instructed the barman to charge him the price of a soft drink for the ice! The barman was just as bad by stating that he'd let him have ice, but only just this once. Reception had difficulty understanding this when we reported it and the Bar Manager was not to be found. Now for the positives: Thankfully most of Thomson cruise staff are very friendly, helpful and pleasant. There's always a good choice of food and a range of different dining experiences (some of the restaurants do have a surcharge but are worth it for a special occasion etc). Cabin stewards work hard at keeping cabins clean, tidy, and are enthusiastic to help in any way they can. Thompson cruises are a great way to see different destinations practically every day and to experience low budget cruising especially for first time cruisers. There is no hefty gratuities bill at the end of your cruise. Entertainment is usually very good on most Thomson cruise ships. While this particular cruise was our worst experience, it hasn't put us of cruising with Thompson as we've had so many other good, positive, experiences in the past and are already booked for one of their newer ships, the Discovery, in a few months' time. Happy Cruising. Read Less
3 Helpful Votes
Sail Date: March 2017
Having had a fabulous cruise previously on Thomson Spirit we were keen to venture out again and this time we decided to try the Majesty. Seamless journey from home to airport to ship and also the return was as equally well organised, ... Read More
Having had a fabulous cruise previously on Thomson Spirit we were keen to venture out again and this time we decided to try the Majesty. Seamless journey from home to airport to ship and also the return was as equally well organised, clearly Thomson have 'cracked' this part of the holiday. If only they could master the rest it would have gone some way to making it a better holiday. Ship itself is clearly well looked after, they are forever cleaning windows, floors and rooms etc. Would have been better if when it had been renamed that the previous identities had been completed obliterated and not just simply painted over. Small in size it's very easy to find your bearings and you can see what is on offer in a very, very short period of time. Cabin was small beyond belief. Paid extra for a cabin on Deck 8 and most certainly not worth any additional cost. Room for one small bedside cabinet between beds and very little useful storage. We previously had a cabin on Deck 2 on the Spirit. This was far better than what we got lumbered with this time. Extremely disappointed with this. Bathroom was too small to be believed. Yet again in need of refurbishment this was the same as on the Spirit. However, can't see this happening now as this ship is due to leave the fleet later this year. Food was overall good but almost never hot enough. We raised this as an issue on 2 occasions, nothing changed. Afternoon tea unimaginative in all respects. HOWEVER the sultana scones were the best I have ever had. Buffet restaurants were poor in the number they could seat, resulting in you having to sit outside around the pool area. Fine, if it was guaranteed warm weather but it most certainly was not and I do not expect to have to do this. Now for an even more worrying aspect of our cruise. We had been informed that the week prior to our embarkation there had been an outbreak of diarrhoea and vomiting. This was also alluded to in the onboard newsletter. Passengers were encouraged to use hand gel etc in order to avoid further problems. Whilst sat looking out from restaurant I witnessed the staff on the gangway avidly encouraging the passengers to use hand gel prior to boarding. Not one member of staff that boarded used the hand gel nor did the staff supervising the gangway remind them to do so. On our last day a member of the bar staff, went behind the ice cream counter. Removed a pink cloth from the sanitizer bucket, wiped her training shoes with it, put the cloth on her tray and returned to bar service. An officer on entering the buffet restaurant, sneezed violently twice, walked up to the food on offer, got himself a bite to eat but at no time washed or gelled his hands prior to doing so. Lastly on this point I noted that the medical staff still wear wristwatches, a number of bangles, rings etc. In the NHS in order to further reduce the risk of infection transmission we have the slogan 'bare below the elbow' and this is strictly adhered to and stringently reinforced. I have made Thomson aware of the above in my post cruise questionnaire, Haven't heard anything from them so take it they aren't too bothered or they don't actually read the comments made. Read Less
5 Helpful Votes
Sail Date: February 2017
On an average we have been going on two cruises with Thompson, but this was the first and last time on Majesty. 'Welfare cabin' so called was very small with nowhere to store wheelchair or cases. In the wet room the tiles ... Read More
On an average we have been going on two cruises with Thompson, but this was the first and last time on Majesty. 'Welfare cabin' so called was very small with nowhere to store wheelchair or cases. In the wet room the tiles badly needed replacing, the shower head was no bigger than a rose on garden watering can,absolutely nowhere to put toiletries, and a plug that did not fit plug hole. Buffet restaurant walkways unsuitable for wheelchair and no designated disabled tables thus it was difficult to find a place for our meal. Theatre had two designated places but partially blocked view due to large pillars This ship let down the name of Thompson There were a number of disabled toilets around the ship which again were very tired. The man on duty at the reception desk was rude and unhelpful.certainly not an asset In my view this ship decidedly DISABLED UNFRIENDLY Read Less
8 Helpful Votes
Sail Date: January 2017
We chose this cruise having travelled once before about 8 years ago on a thomson cruise. We knew the standards (and ceilings) were lower than the larger cruise lines we have been on, but also that the entertainment more than made up for it ... Read More
We chose this cruise having travelled once before about 8 years ago on a thomson cruise. We knew the standards (and ceilings) were lower than the larger cruise lines we have been on, but also that the entertainment more than made up for it last time, and that the food had be quite good. We wanted and inexpensive winter sun break and this fitted. Having read the reviews we were not expecting too much, but were still shocked at the small size of the cabin, and also the engine noise once the boat started up. We had been assigned cabin 491, twin beds (as a lot of the cabins are) and this was right over the engine area. If you are offered anything this low or from 480 onwards, try and get changed! I suffer from migraines and had a very first bad night, despite being told by reception this was a quiet room and I would be fine! We immediately requested a change of room, and the following night were moved - after paying £100. There was no noise in the new room, midship, floor 8. The room otherwise was exactly the same size but a double bed. We got used to it. Bed was comfy. Food - buffet was disgusting, and not just the cattle like attitude to eating there. School dinners come to mind, slop also. Used the main waiter service restaurant whenever we could, and the service was good, but the food only average, and the same everywhere. Also, be prepared to share tables - only about 8 tables for two between the two restaurants, and there was always a queue of people waiting for them. Pool area is very tired, but clean. However, if you are downwind from the funnel, the smell of fumes is strong, and I saw ash landing on people. there is nowhere near enough space of beds for all the people to sit in the sun - the ship when full I would say has just enough seats in all its areas to accommodate everyone, thus some people spent the entire sea day sitting in the bars. Not a lot to do in the Canary Island docking areas. Even the trips are a bit dull, but that was our choice to go there. La Gomera has nothing, though my husband enjoyed his cycle ride. Arricife on Lanzerote had a nice beach if you walk far enough, and was our best day - apart from Madeira and the cable car/tobbogan which was novel. On the upside - the show team of 10 singers and dancers worked their socks off and are to be praised for this. Six full on song and dance shows repeated twice each night, one Abba Tribute, one Elvis show, and one play, plus other duties they have. Worked hard. Tayler the very young cruise Director did his best, and was a nice chap. Muzzic Unlimited, one of the bands, were the best I have heard on a cruise, but the other band Rhythm of Three, were appalling - out of tune and offensive to the ear. Michael on the piano organised a passenger choir on a few days, and he was a delight to chat to. Drinks wise we had a package included, and staff we constantly plying you with drinks. All the staff did their level best and are not to blame for a tired old ship. Overall we had a nice break, but not what you would expect from a cruise. Was a bit rocky at times - old ship, and also as there was not much distance between the islands, the Captain often let the ship drift when he arrived early. Very unsettling. And - during the safety drill we were show how to put on the life jackets, and told how to jump in - hold your nose and cross your feet! We have never been told that before, and it left us feeling a bit vulnerable on this ship! Read Less
13 Helpful Votes
Sail Date: January 2017
Having experienced a lovely holiday on the Majesty in 2015, we decided to add a weeks cruise onto a hotel holiday for the first week in January. Sadly standards have slipped in all areas of the ship and it was altogether a very ... Read More
Having experienced a lovely holiday on the Majesty in 2015, we decided to add a weeks cruise onto a hotel holiday for the first week in January. Sadly standards have slipped in all areas of the ship and it was altogether a very disappointing experience. eg, holes in pillowcases and bedding, discoloured bathroom towels, cold unappetising food, distinct lack of interest from some of the crew, cold cabins and public areas The Thomson entertainment team produced a good show most evenings - however, we had seen the shows before in 2015! As an earlier reviewer has mentioned it was more like a floating holiday camp and every morning when the cruise direct Taylor McCullogh started his briefing I expected Hi de Hi!!! I would compare it to a working mens club environment. There was no heating/airconditioning for the outside cabins on the 8th floor and the cabins were very cold at night. We followed several other cruise ships and each time the Majesty was berthed in the dock furtherest distance from the shore - obviously the cheapest berth. The Majesty is due to be retired from the Thomson fleet in the autumn - it should be retired now before the reputation of Thomson cruising is tarnished further. Read Less
5 Helpful Votes
Sail Date: December 2016
Went on a two week cruise on the Majesty to the Canaries with Thomson for Xmas and my 70th birthday 2016. On an earlier Thomson cruise in 2016 on the Celebration the cabin was so dilapidated and with the smell of engine fumes that we got ... Read More
Went on a two week cruise on the Majesty to the Canaries with Thomson for Xmas and my 70th birthday 2016. On an earlier Thomson cruise in 2016 on the Celebration the cabin was so dilapidated and with the smell of engine fumes that we got money off this Xmas cruise. This time chose a cabin towards the front to avoid risk of engine fumes and also a higher deck in the hope of a better cabin – cost more money of course. Requested a double bed configuration when booking on-line. When we got to the cabin two single beds had been pushed together. The cabin was so small it was impossible to access the bed without climbing over the bottom. Had to get them put it back to two singles. Cabin was so small that two people couldn’t pass each other without agreeing who would move first. There was very little space for the luggage so had to use the floor. The shower and toilet broke down twice. We couldn’t even shower on the evening of my birthday. The lovely people on reception were totally arrogant and contemptuous of guests in general and when we asked if we could change cabin. On the evening before Xmas the cabin lady knocked with a gift. It was a paper plate covered in cling film. It had some biscuits, nuts (you were expected to crack with your teeth?) and a mouldy orange. I have the photo. This is what Thomson thinks of guests. The Observatory bar was very nice but when a musician came on the music was too loud to hear yourself speak and we were driven out along with other guests we were speaking to. We spoke to the Cruise Director who said he had other complaints and was dealing with it. He did nothing but that’s Thomson management for you. They make a great show of hygiene and your hands are sprayed every time you enter a dining room. However at breakfast we noticed them piling up the used and unused napkins from the tables together. Then they held up each one in turn to check if it looked clean enough. If it did it was reused. My wife got one of these one morning. The food was mediocre but always with large quantities available. We tended to eat off the ship at lunchtime and the waiters couldn’t work out why we wanted so little at dinner. The Xmas day meal was turkey but if your eyes were closed it could have been anything. When we received the final paperwork for the cruise it came with a 15 page legal terms & conditions document in very small type (who feels the need to send such a document with holiday information). It basically absolves them from any responsibility for anything. We were looking at this when we got back and noticed that the Majesty has been sold to a Greek company called Louis Cruises. So it’s not even a Thomson ship! If you go on a Thomson cruise then please don’t expect any sympathy if you have problems. They call you ‘guests’ but you are treated as cattle as they try and milk you for money at every opportunity on the ship and ignore complaints on return by sending out standard fob off communications that don’t even relate to your complaints. Read Less
Celestyal Majesty Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 5.0 0.0

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