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44 Helpful Votes
Sail Date: May 2017
Going on a cruise has been on my "bucket" list since visiting the port at Palma de Mallorca 12 years ago. My husband decided that the occasion of my 60th birthday was right for a surprise cruise as a present. He couldn't ... Read More
Going on a cruise has been on my "bucket" list since visiting the port at Palma de Mallorca 12 years ago. My husband decided that the occasion of my 60th birthday was right for a surprise cruise as a present. He couldn't have chosen better than the Thomson Majesty. From embarkation to our final day, we had a fantastic holiday. We arrived at the Majesty embarkation centre straight from the airport, which has a transfer time of 20 minutes by coach. We arrived at a busy time with several coaches arriving at the same time, so embarking was busy, but very well organised. We explored the ship instead of visiting Palma, and there is a orientation tour of the Majesty that can be done, but we just enjoyed getting lost onboard for the first hour! One pleasing aspect for me was that since ceasing smoking a few years ago, and I now use a vape, vaping is permitted in the Polo Lounge and Casino, which meant I could enjoy my vape without having to be on the Sun Deck with smokers. We dined in all of the restaurants except the Bistro which carries a supplement. We preferred the Four Seasons to the Seven Seas, as the Four Seasons is smaller, although both restaurants have the same menus each day. The restaurants are run front of house with a Maitre d', who runs the restaurant staff with a rod of iron! The menus were varied with vegan, vegetarian, meat, fish and seafood available every day. The dress code is smart casual, and gentlemen are not permitted to wear shorts at evening dinner. There is the Captain's Gala Night in the Seven Seas, with two sittings, and the invitation is delivered to your cabin. We understand that the Gala Night is usually the evening of the day at sea. Dress code is smart to formal, and we enjoyed wearing our evening wear for this one. There is a buffet restaurant on Deck 10, where the dress code is smart casual, and shorts are allowed. The buffet restaurant has a chef's corner, where there is a different cooking method going on, or a carvery. We generally found that the standard of food very good, and the restaurants were spotlessly clean and well run. We attended only a few of the entertainments onboard, as we found that we made so many friends, the time simply flew by, and we were too late to go!! One thing we did note - every one of the staff greeted their passengers, and this friendly attitude rubbed off on every one else, which made for a lovely, friendly relaxed atmosphere. We have never found this at hotels. There was a medical incident onboard, which necessitated the need for one of the auditoriums to be evacuated whilst the medical team did their jobs. The Polo Bar flooded with guests, but the professional manner in which the staff dealt with this was very impressive. We watched the Bar Manager at his best, and bar waiting staff just appeared from nowhere, and the situation was coped with admirably. There is a gym on Deck 7, which we did not use, and a late disco as well. There is a very good Wellness Centre, and I had a full body hot stone massage, which was well worth the money. As this was our first cruise, we decided to have a private photo shoot. We negotiated a good price, and the photographer did a good job. There were some not so mobile guests on board, and | noticed that they were well catered for, including wheelchair user friendly areas. The Sun Deck on Deck 10 did get busy, and I did not notice any towel reserving of the sunbeds. We had mixed feelings regarding the excursions. We booked our excursions before the cruise, as we felt that we did not want to miss out on anything, which we would if we tried to go it alone. The Villfranche - Monaco trip was a transfer by tender to the shore, and the young lady we had was first class. She lived in Nice, and was very passionate about the area. Our next trip was to Pisa, just the morning trip as the Florence and Pisa one was a 9 hour day! Our guide was Italian, and just fired facts at us, and silence for the rest. I think I overthought the trip to Pisa, as I felt a bit let down, as it was just the leaning tower, cathedral and a baptistry. We wanted to visit the cathedral, and had to queue for a ticket, and then we couldn't visit until 45 minuted after we had to muster for the coach. The port was industrial, as one would expect, perhaps I had too high an expectation on this one. The port in Corsica was by tender, and was a bit choppy, with some guests cancelling their trip due to the weather for which they had a full refund. The excursion in Corsica for us was the wine tasting in the mountains of the island, and it was very good. The winery gave everyone on the coach a gratis bottle as well!! The guide knew her stuff, and was very informative. We were diverted next from Marseilles, due to bad weather and the French election taking place, so we went to Mahon, Menorca. The port here is a well known beautiful port, and as we had been to Mahon before, we went it alone, and used a road train that runs a circular tour around the town. A choppy night was to come, and we woke the next morning in beautiful Barcelona. The Segrada Familia is a must to see inside, and our guide was excellent. Can I just say, that if your guide tells you to meet at a certain point at a certain time, it is to keep the tour on time, so please adhere to it. We wasted time because of this. Last day was back at Palma, and the end of our lovely trip around the Med. We thoroughly enjoyed this holiday, the only gripe I have is that bottles of water are NOT part of the drinks package, and it was €1.40 for a bottle. I felt that this was wrong, even night clubs will give you water, it is a basic element of staying safe in the heat. We would book Thomson again in a heartbeat, and don't hesitate to book on an older, smaller ship like the Majesty. Read Less
22 Helpful Votes
Sail Date: April 2017
I have rated this cruise a 5 rating for several reasons. It may not be luxurious or swish but where it lacks on that front it more than makes up for in friendliness and fun. Staff were really helpful and just couldn't do enough for ... Read More
I have rated this cruise a 5 rating for several reasons. It may not be luxurious or swish but where it lacks on that front it more than makes up for in friendliness and fun. Staff were really helpful and just couldn't do enough for you. Plenty of them in bars, restaurants reception and throughout the ship making service impressive. Food variety was sufficient and flavours were delicious. Everything was cooked to a high standard and available 18 hours a day. We had an outside cabin on deck 7. Plenty of space and ample storage. We were three adults sharing a cabin and there was no problems. Cabin stewards looked after us throughout the cruise. Plenty of entertainment and activities throughout. The jubilee lounge is quite small in comparison to other ships but the 10 strong show team put on a brilliant show every night. Everyone worked really hard at making your holiday enjoyable. Throughout our 11 days we never met one person aboard who was negative about this ship. Best value for money I have had in years. Would definitely sail on her again Read Less
3 Helpful Votes
Sail Date: April 2017
Having been on 2 previous Thomson cruises and thoroughly enjoyed both, we thought this cruise would have the same high quality and pleasant experience. HOW WRONG COULD WE BE?? The whole of the first week, all the passengers had to wear ... Read More
Having been on 2 previous Thomson cruises and thoroughly enjoyed both, we thought this cruise would have the same high quality and pleasant experience. HOW WRONG COULD WE BE?? The whole of the first week, all the passengers had to wear fleeces, jackets or in my experience a woollen shawl everywhere - except our cabin! The air conditioning was on full blast for the whole of the week in every bar, dining room, place of entertainment. One could not get away from the cold air blasting into your body, except in the cabins. We spent a lot of time in the cabin that first week but couldn't even watch tv, because it didn't work properly. When I complained to the correct person on board about the cold more than once in the first week I was told it was a fault that was being rectified. It was rectified THE SECOND WEEK. Everywhere you went the first week you had to wear something to keep you warm - eating in the restaurants, seeing a show, having a drink in a bar, everywhere. The food in all the restaurants on board, bar the one you had to pay for, had exactly the same food served every day. The Deck Buffet had a warmed up different version of the previous days food, but did also have lots of other things to eat as well, which was good, because we had uncooked fish twice on board and didn't want to get food poisoning so went to the buffet every meal time from then on. When I got back home I wrote a letter informing head office of these complaints and faults on behalf of Thomson Cruises I was completely ignored for about a month. I then received a letter telling me they could not listen to my complaints (which they disputed) because I DIDN'T FILL A FORM IN ON BOARD SHIP. I even wrote to the managing Director Mr Richard Sofer of Thomson Cruises TUI. But that letter was sent back to me saying address unknown. The address I used was the head Office address on line and I also had the post code from Thomson Cruises chat now complaints on line. So now we use P&0 for our cruises and Thomas Cooke or Virgin for our other holidays. Read Less
35 Helpful Votes
Sail Date: April 2017
This was our first cruise so i can only comment on this experience. I was very disappointed when i read bad reviews on tripadvisor and slightly concerned what i had booked. We had a great time on the majesty the staff went out their ... Read More
This was our first cruise so i can only comment on this experience. I was very disappointed when i read bad reviews on tripadvisor and slightly concerned what i had booked. We had a great time on the majesty the staff went out their way to help very friendly. The entertainment was very good We had an outside delux cabin on deck 8 couldn't fault it,cleaners in twice a day. We used the seven seas restaurant for our evening meals the service was first class and the food was excellent. We never had to wait for a table more than a couple of minutes you can eat and drink all day if you wanted. Any one that is thinking of booking please dont worry,i would imagine most of the people that put bad reports have been on much bigger and more expensive ships. At the end of the day you get what you pay for i have stopped in 5 and 7 star hotels all over the world and i felt the staff made you feel that you were in that type of standard. Read Less
19 Helpful Votes
Sail Date: April 2017
It came up as a cheap deal with drinks with dates I needed so went for it. Easy transfer to and from ship. I was aware this was not a posh fancy ship. Its being removed from the fleet this year. overall it was fine for the money ... Read More
It came up as a cheap deal with drinks with dates I needed so went for it. Easy transfer to and from ship. I was aware this was not a posh fancy ship. Its being removed from the fleet this year. overall it was fine for the money paid. Everyone was very friendly and helpful on board. Typical entertainment very good in parts. Good comedian on board. The ports were good and excursions as normal. We just got off on our own as there was easy access to places. The food was surprisingly good we were pleased. Waiter service available for breakfast, lunch and dinner if required. We opted for the casual buffet one evening it was actually very good indeed. The all inclusive drinks package misses a lot of drinks and a supplement is payable to have these. e.g only house wine included and only one lager but both were fine. Cabin was the smallest we have ever seen very clean though. Plumbing was dire. Read Less
13 Helpful Votes
Sail Date: April 2017
I went with my mother and my 11 yr old daughter, we shared an outside cabin on deck 6, we were very happy with the cabin, we had been concerned before that it would be too small but we had no problem. I'd read other reviews saying ... Read More
I went with my mother and my 11 yr old daughter, we shared an outside cabin on deck 6, we were very happy with the cabin, we had been concerned before that it would be too small but we had no problem. I'd read other reviews saying the boat was 'past it' which I totally disagree. Yes the cabin was a little tired, but spotlessly cleaned every day. The staff on board were wonderful, every single one smiley and talkative. We ate most nights in the Four Seasons restaurant which was lovely. The staff, especially Jared, Charlie and Vincent were genuinely pleasant and interested in what you'd been doing that day or what you'd planned for the next day. Captains Dinner evening was great fun, it was lovely getting dressed up for the occasion and the staff all put on a 'show'. To think they do this week in week out, you certainly couldn't tell, they had lots of fun too. The food in general was faultless, plenty of choice in the buffet areas on deck 10 for eating any time of the day. We did enjoy breakfast in the Seven seas most mornings which gave a choice of waiter or buffet. Paninis on Deck 10 mid afternoon then afternoon tea was very tasty. The onboard entertainment team certainly entertained, they have some very talented people. The guy who sang and played guitar on Deck 5 each evening had a lovely relaxing voice, we could have listened to him all night. The resident band Musik unlimited certainly had us swaying in our seats and giggling at Romeo's dancing. My 11 yr old daughter didn't partake in the kids club as she was more than happy wandering around the boat to find wifi or spending time with us. From what we saw the kids club was well catered for. Most days we visited the ports under our own steam rather than booking expensive excursions, this suited us fine as all towns were within easy walking distance. We decided to book an excursion in Morocco as we were a little unsure of what to expect. We now wish we'd stayed on the boat for the day. The guide took us to a remote hilltop to show some remains of a fort destroyed by the earthquake, but when we arrived we were hounded by men with Camels and other animals, before we knew it my daughter was on a camel being lead off down the track. After a quick wander around the car park the man insisted we had photos with his camel and went on to charge me 20 Euros for the priviledge. (my fault, I didn't have any smaller notes and he could see that) So that un-nerved us all to be honest. We then were taken to 'Fantasia' which was no better than a school talent show, then onto a Souk, which was just a massive indoor market selling everything from toiletries and kitchen utensils to carpets. Not really that thrilling, a bit similar to Birmingham!! So my advise would be to go it alone, others on the boat did and had a much better experience. We all loved the fact that we woke up in a different place every day, I'm definitely a convert! Hygiene wise, the staff were always at the restaurant doors with hand gel and there were dispensers outside all room and wcs. We didn't hear of any illness. I used the gym a couple of mornings, the first when we were still at sea, which I wouldn't do again, trying to run on the treadmill was very funny swaying side to side. The gym was very small, but reasonably equipped. The equipment was quite old but served the purpose for a holiday gym. Read Less
12 Helpful Votes
Sail Date: April 2017
This is our second Thomson cruise and as the first one we loved it. The staff were very friendly. Food was good. The ship isn't anywhere near as bad as some reviews are suggesting!! Evening shows in the Jubilee Lounge ... Read More
This is our second Thomson cruise and as the first one we loved it. The staff were very friendly. Food was good. The ship isn't anywhere near as bad as some reviews are suggesting!! Evening shows in the Jubilee Lounge were ok but the singing left a lot to be desired at times. U.K. Guest comedian was very funny (Carl Schoulfield) but we were glad we weren't sat in the front row. Day 1 flight to Tenerife to board the Majesty in Santa Cruz Day 2 Las Palmas Gran canaria, we had a wonder around on our own as we have been to this island before. Day 3 Santa Cruz De La Palma, Island tour on a land train which wasn't very exciting. Day 4 Funchal Maderia, booked trip on cable car and batanical gardens, very good but would have been a lot cheaper to do off your own backs. Day 5 A day at sea. Day 6 Agadir Morroco, Fantasia show was good, then a trip to the souks which was a night mare being bombarded by people trying to get you into their stalls, we had an hour there but got back on coach after 15 minutes which a lot of people did the same. Day 7 Arrecife Lanzarote, Booked a trip on a submarine which was fantastic we went down 30 metres with 3 ship wrecks and hundreds of fish to see. Day 8 Back in Tenerife for our very very long journey home. This was the only bad point of the holiday, our flight had been delayed due to technical problems on the plane in Bristol, so passengers had to be driven by coach to Gatwick to board the spare plane but due to M4 closure made even more of a delay. We were not told any information during our 11 hour wait at the airport, it was a case of once in terminal Thomson washed their hands with you, it wasn't their problem!!! only way we knew was a fellow passenger was phoning home to be told by her mother what was happening. We should have flown at 4.45 pm but ended up flying at 00.40 am. Read Less
24 Helpful Votes
Sail Date: April 2017
We were on the colourful Coasts Cruise. It was a complete waste of money and a waste of 7 days holiday entitlement from work and quite honestly, with no exaggeration, the worst holiday I've ever experienced; I cried in frustration. I ... Read More
We were on the colourful Coasts Cruise. It was a complete waste of money and a waste of 7 days holiday entitlement from work and quite honestly, with no exaggeration, the worst holiday I've ever experienced; I cried in frustration. I will never book a Thomson holiday again as a result as it feels like customer experience doesn't matter to them at all. I subsequently found out my colleague endured the same holiday with the same horrendous experience. Other passengers we sailed with, even frequent Thomson cruisers, shared the same view urging us not to avoid cruises in the future as this was incredibly poor cruise even in their eyes. We were advised by the booking agent our room would be a double. Upon arrival it was not and advised to simply contact reception and they'd alter the bed configuration. Reception advised its a common misunderstanding between booking agents and staff as no twin beds on deck 6 can be moved. We had to pay for an unexpected 'upgrade' to deck 9. What we got was a smaller room to the point that there was room for only one of us to stand and get ready at a time, less storage having only one single draw set and half wardrobe so we lived out our suit cases all week, the twin bed mattresses were pushed together without a zip which meant I fell between the gap in the mattresses every night, our window had an amazing view of a lifeboat which required maintenance so we were awoken by metal clinging several early mornings. The bed could only be accessed by climbing in it from the bottom, it could not be accessed from either side. We weren't even moved until after 9pm so unable to really do anything on our first day so it was lost. Food was basic and repetitive but edible. Dining times are inaccurate, with sit down buffets being packed away much earlier than closing. Chasing food when you're hungry is not fun. Wine was like vinegar. We paid for a beer drinks package but still charged for beer due to staff error. Getting a refund was hard due to language barriers at reception. Entertainment outside the theatre was basic and repetitive. Pool side entertainment appeared desperately cobbled together with no budget; a towel folding demonstration by housekeeping, marzipan modelling by cooks and keyboard music. The same band appears on different stages at different intervals, they're a good oldie band but who would go out to watch the same band every afternoon and evening for 7 days? There was insufficient deck seating and sunbeds. Adult jacuzzis were frequented by children playing and looked dirty. If a service is billed as adult only, it should be provided as such. If Thomson prefer a play area - remove the expectation of providing an adult only area to avoid creating disappointment. Ports of call were poor. The highlight of our cruise on the basis we had a full day at sea (which was awful as there was nothing to do / no extra entertainment put on even when weather did not allow you to sunbathe so it felt like a prison) to get there was Morocco. We were placed in a working docking yard with no passenger terminal. The 'glittering sandy beaches and tourist area' were in reality dirty, under construction, unfulfilling and felt unsafe. It's seems like Thomson have identified the cheapest port options for this cruise at the cost of customer enjoyment. Thinking back on this holiday makes me sad and angry. There's just not one single part I recall as enjoyable. We took to sleeping in the afternoons just to get thru the holiday quicker and couldn't wait to get home. I have lodged a complaint, which so far has been ignored and not even acknowledged. Read Less
13 Helpful Votes
Sail Date: April 2017
This was our first cruise and we was not disappointed. We had cabin numbers 821,804 and 806 two of which had balconys, and they were clean and also cleaned throughout the day, the ladies who cleaned our cabin was excellent. We arrived late ... Read More
This was our first cruise and we was not disappointed. We had cabin numbers 821,804 and 806 two of which had balconys, and they were clean and also cleaned throughout the day, the ladies who cleaned our cabin was excellent. We arrived late Sat evening and as we boarded the ship the staff could not do enough for you from start to finish,always had the time to chat to everyone ( but I do think Thomsons could sort out better flight times going out because we didn't get on ship till 8pm ish, I Know we left the ship late the following sat but we had to pay to keep cabin on till 5pm which I didn't agree with as we lost the previous sat) When we arrived on the Sat by the time we got our cabins and done life jacket drill the only place we could eat was Buffet Bar, and after travelling all day did not think this was brilliant.After this we ate in other 2 restaurants which was really nice and the food was great. We ate in the Bistro 1 night which you pay £20 each for this I would def recommend the food was amazing. Entertainment was really good, but only quibble would be, the comedian who I must say was brilliant was on 2 new nights and feel that this was not acceptable. We booked 2 trips first was Maderia Cable Car which we paid £50 each for, thus was to expensive as you could have walked there and paid €10, so I felt we were overcharged,but if you do do it you must come down on the Tobaggon ride it's fantastic. We also got the coach to Puerta del Carmen (£18) each, again you could have got a bus for about €5, but as this was our first cruise we didn't know this. Overall the cruise and service we got was really good,and we will def go again. Read Less
Celestyal Majesty Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 5.0 0.0

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