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3 Helpful Votes
Sail Date: September 2015
I booked this cruise for our 40th wedding aniversary because people had said how good it was what a mistake. Firstly our flight was good, the check in good, then we got to our cabin bear in mind we paid £6400 for the grand suite, it was a ... Read More
I booked this cruise for our 40th wedding aniversary because people had said how good it was what a mistake. Firstly our flight was good, the check in good, then we got to our cabin bear in mind we paid £6400 for the grand suite, it was a suite but grand it wasn`t my wife on arrival undid the bath robes to find two large white rags i have thrown better in the dustbin so i went to reception to complain who looked at me with the look of what are you moaning about but agreed to change them which our cabin steward did who i add we never saw again for the whole cruise. Then we booked a trip to Athens cost £49 each for this you get a coach through Athens (a filthy place full of graffiti) then to the olympic arena which you cannot enter only a photo and on to the acropolis for 50 minutes only 40 minutes too long to look at scaffolding,jib cranes and fork lift trucks. Most of the places we visited were very nice the best being Venice but don`t get ripped off with Thompson trips as i asked about our options as we wanted to do it ourself we were told we could take the tender from the ship at a cost of £28 each or go of this dock down the road onto another dock to fid a water taxi to st mark`s square when in fact you step off the ship walk about a 100 yards onto a water taxi at a charge of 15 euros retun each. The entertainment on board was to be fair very good but my biggest problem was the choice of food or lack of it, They have two very nice restaurants the problem both of them had the same menu every night with only about 4/5 choices of mains so if you don`t like the menu in one no good looking in the other and as i like too dress up for my meals i don`t expect to sit sit in the roadside cafe on top deck. With regard to the dresscode in the restaurants one guy walked in looked like he just come off the garage floor and another one with jeans and tee shirt with a caravan on. With regard to the staff we have never seen such a miserable lot in all our vacations, In the top deck cafe we found a table i went to get a drink whole i was gone a waiter came to my wife and said for 5 euros i will give you good service well i tip good service i don`t tip to get good service. My view of this cruise is it cost me £6400 if i had paid £3000 i still wouldn`t have been happy and after dealing with Thomson customer services we will never ever book with Thomson again. Read Less
Sail Date: September 2015
After paying £4103.98 for a cruise, which incidentally is the most we have paid for a cruise, and this was our 7th and on much superior ships we expected to at least eat decent food. The food on the Thompson Majesty was a travesty. In ... Read More
After paying £4103.98 for a cruise, which incidentally is the most we have paid for a cruise, and this was our 7th and on much superior ships we expected to at least eat decent food. The food on the Thompson Majesty was a travesty. In the 14 days we spent on board we never finished a meal. Food was below standard, always lukewarm, we never once had a hot meal or a hot drink. Dishes included Liver salad!!!!!! Banana crumble which resembled a black sticky mass. Food from previous meals was disguised daily in the buffet restaurants in mayonnaise and salad ingredients. Not once did we see anyone use a temperature probe to check the temp of the food. Certain items that I tried were laced with so much salt it was inedible especially smoked rock fish. Breakfast items i.e. bacon looked grey and swimming in lukewarm fat, eggs looked like rubber blobs again swimming in lukewarm fat. All other breakfast items were lukewarm. Dining rooms never fared much better, food was better presented but still only lukewarm and very disappointing. We as a couple have never wasted so much food. When we accessed our cabin after having booked 14 months in advance in which we booked a double bed, it was twin beds. We arrived very late at night all we were told was that we had to attend a safety drill. No one directed us where to go or where we could get something to eat. After 4 days in I went to reception to book our cabin for a late stay on the day of departure as again a very late flight, this was completed. We received a letter saying that we could have our cabin until 5pm the next day despite the fact we were booked in for another week. We then find out they had double booked our cabin and then come to ask us to move. After losing my temper they then sorted it out. This is the first time I have ever had to write such a poor review on any holiday I have been on. The fitness room is a danger, the equipment is substandard and not maintained. At least two of the running machines do not work properly one in particular is dangerous. Read Less
1 Helpful Vote
Sail Date: September 2015
Thompson should take a long look at how its disappointing attitude lets down the extremely hard working crew in all areas of this ship. The ship shows its age in all areas from hatches on deck that are clearly rusted shut and painted ... Read More
Thompson should take a long look at how its disappointing attitude lets down the extremely hard working crew in all areas of this ship. The ship shows its age in all areas from hatches on deck that are clearly rusted shut and painted over. To bent and scratched fitings and fixtures. To draw units that would be rejected by homeless shelters. To NOISY AIR CONDITIONING in cabins that keeps you awake or suffocates you when the heat mode works. If you have basic expectations for a cabin, then lower your expectations but be prepared to pay extra for lots and lots of things that are free as standard on all the other ships we have cruised on.£25.00 per week to use a safe in your cabin. Ice cream 2.00 upwards. If you expect steak on your dinner menu, then pay £10.00 upwards if you want it. Breandast ok but white bread for toast only but buns and pastries are available. Also if you are tempted by the drinks package, be aware if you book before you go it may be a different price than on board. Upto 40.00 pounds per week more. But if you do get the D. P. The "Cruise Choice" drinks are poor quality , so if you ask for a whiskey and coke for.example it will be poor and the cocktails will use a pre mixed liqiud for the juice and spirit. So even if the drinks are mixed correctly it will not taste like it should. So if you do get the D.P. drink neat spirits even though your choice is limited. Don't drink the draught lager, its bad and there are no labels to tell you where it comes from. And if you can watch the barman make it, do, and complain or get it changed asap.if you don't you will be putting up with shoddy stuff all your cruise. The cabins if you are lucky can support a couple but don't expect 3 star standards. The cabins are tiny and if you want a specific one you will pay for the privilege ha. Anything from £30. To £60. When you book. Not all cabins have a fridge, although tea and coffee is available in all. Room service is extra £5.00 per tray.and none of the drinks on the D.P. are Inc in room service. There are no extras apart from the above in cabins, no postcards no stationary not even a pen. cost cutting is a day to day deal on the majesty. So for two with D.P. with a flight from Luton with extra leg room, extra weight on your luggage and car parking for two weeks nearly £4 500. More than two weeks 4 star on P&O, Princess and Cunard. Sorry Thompson after our 1st cruise on theThompson celebration 12 years ago we we hooked but never again on Thompson. Read Less
Sail Date: September 2015
Just got back from a 2 week cruise on Thomson Majesty, our second this year. I really do find it hard to believe that people are shocked to find out that the ship is quite old and that the cabins are quite small. Surely when reading the ... Read More
Just got back from a 2 week cruise on Thomson Majesty, our second this year. I really do find it hard to believe that people are shocked to find out that the ship is quite old and that the cabins are quite small. Surely when reading the brochure prior to booking, it does tell you exactly what size the cabins are and where they are, plus, if you are posting reviews on this site did'nt you read previous posts about the ship prior to booking. I would agree with quite a few points other passengers have raised previously, 1 The food in all restaurants is good with a pretty wide selection, but it could be served a lot hotter. 2 Entertainment is very good, a quality show every night plus other types of entertainment throughout the ship, not West End standard but not far off. 3 Cleanliness of the ship is spot on, crew are permanently cleaning all public areas to a very high standard. 4 Yes cabins are quite small, as is the bathroom, and mold can be found on some tiling in the shower. Cabin stewards work exceptionally hard at keeping your cabin clean to a high standard. 5 The sunbed problem is the same no matter where you go, yes we encountered selfish people who reserved sunbeds and then went off for over 4 hours enjoying the daytime entertainment during the day at sea whilst disabled people were searching for beds. It is published in the daily paper the rules regarding reserving sunbeds but it is not enforced. 5 As on any holiday you get a cross section of people, from the ones who think its Butlins to the ones who think they are on a Cunard super liner. 6 The itinerary is exceptional, you only spend one day at sea per week, all the other days are spent in different ports which is what cruising is all about, not like some cruise ships where you spend half the cruise at sea. We did have a problem with the air conditioning in our cabin which was reported to reception and was fixed almost immediately with no further problems throughout the cruise. All in all we found the Majesty to be of a good standard with a friendly crew and thoroughly enjoyed our 2 weeks cruise. Read Less
1 Helpful Vote
Sail Date: September 2015
Just returned from our second cruise on this ship. we did the Adriatic Explorer The flights etc were fine, only 15 minutes to the port, however we did have some issues on the ship itself. The first being the smell of sewage and diesel in ... Read More
Just returned from our second cruise on this ship. we did the Adriatic Explorer The flights etc were fine, only 15 minutes to the port, however we did have some issues on the ship itself. The first being the smell of sewage and diesel in our roo, not a good start, I did mention this to our room service and I invited her to come and enjoy the same experience, she then offered to get a spray to mask the smell, hmm that didn't do the trick, anyway it didn't get better and we had a daily battle with the toilet to get it to flush. I went to reception and had to get it fixed a couple of times, the second occasion wasn't dealt with and we returned to our room after a day out only to find it was still not working, the air freshener was now indeed required. another trip to reception was needed. We pre booked some trips on line, one was a evening excursion, we found that this trip was cancelled on arrive because the ship sailed before we were due back, the staff on board new this!! come on Thomson sort it out why offer this if you cant provided it, The food was as good as I can remember the staff all very helpful and happy , the singing in the restaurant a good touch. On to the entertainment, we spent most of the evening watching the shows in the Jubilee lounge, the band were just as good as I remember, however the show team were not, they worked hard, but in my opinion were not in the same league as my previous cruise on this ship. The highlight was the guest entertainer Steve, he just had the room rocking , well done it was worth the wait, He did Three shows the last, a bit on the late side but the place was packed out to the end. The ports of call. the highlights for me were Venice and Montengro The ship is in need of a bit of t.l.c in some places the windows didn't look like they had been cleaned for years Special mention to Grace the lady working the bar near the Jubilee lounge, she looked after us really well , remembed our names and what we were drinking, she always had a smile on her face In summary overall despite the moans I did enjoy this cruise and if they get her cleaned up and improve the show team (and the plumbing) I will be going back Read Less
Sail Date: September 2015
As there were only about 20 of us from the Luton flight joining the Majesty our check in was very quick so we were in our cabin for around 9.30pm and our luggage arrived in our cabin about 5 minutes after that. Our first week we sailed ... Read More
As there were only about 20 of us from the Luton flight joining the Majesty our check in was very quick so we were in our cabin for around 9.30pm and our luggage arrived in our cabin about 5 minutes after that. Our first week we sailed around Italy and visited Trapani, Civitavecchia, Naples, Messina (instead of Lipari) and Crotone. The second week we sailed in the Adriatic and visited Koper in Slovenia (very pretty small old walled town), Venice, Dubrovnik, Split and Kotor in Montenegro which again was an old walled city but very interesting. The sail in/out of Kotor is beautiful as it is along a type of Fjord. We had very calm seas and never felt any rolling of the ship at all (although after about 15 cruises on various lines we are probably used to it!). The cabin (432 on deck 4) was small compared to other Thomson ships with a very small bathroom but was very clean and adequate for use, but they do need updating. The superior cabins on both The Spirit and The Celebration (on deck 10 which now have balconies) are much larger and more modern. The Majesty was very nice and again spotless throughout, although deck 10 is a peculiar layout and unless you were are the right end of it you could not see or hear anything going on during the day, ie the ice carving, or any games, quizzes etc. The Piazza San Marco self service restaurant had a good selection of hot and cold food for all meals and the egg station (which is out on deck, along with the waffle station) also cooks omelettes, eggs benedict etc while you wait. At the opposite end of the deck to the San Marco is the Café Royale which is very small but does have slightly different things than the San Marco and they always have a roast available, so it is a good idea to have a quick look in both of them before deciding. This is also where afternoon tea consisting of sandwiches, cookies, cakes, muffins, scones with jam and cream are available. Tea/coffee/water machines are available out on deck. I agree the coffee served everywhere on the ship is disgusting but I simply took the Nescafe coffee sachet from the cabin with me and made it myself with the hot water from the machines which was fine. We tried the Four Seasons restaurant on the first night but as it was already 10pm by then we did not get a good impression as the waiter was obviously irritated that we had arrived so late. We then ate in the Seven Seas restaurant for the rest of the trip which we found to be very good and much livelier. We only like a table for two and although the Maitre D (Leroy - who incidentally was great fun) initially gave the usual reply of we only have limited tables etc once we said we were happy to wait a table miraculously came free within about 2 minutes. This always happens on every ship so we just stick to our guns and insist on a table for 2 and it always materialises (or they use a table of 4 for the two of us). There were in fact a number of tables for 2 in the restaurant once you actually looked around. The table was great and slightly tucked away on the far left hand side which suited us just fine and the waiters Jerry and Angel were absolutely fantastic showing us tricks and telling jokes. We asked them to keep it for us each evening which they did and so you just walk into the restaurant and say you already have your table waiting and go to it yourself and their is never a problem doing this. After a few days a lot of people had made up their own tables and walked in to the restaurant and straight to them. We had four friends joining us for the 2nd week and asked for the table next to ours which seated 6 and they made sure they kept it for us too. The food we always found to be hot with a good choice. Nothing was too much trouble for them and they always asked if the food was ok, if we wanted more of anything or something different. (Incidentally our friends stayed in the Louis Corcyra beach hotel in Corfu the first week which they said was absolutely fantastic and the best hotel they had ever been in). We drank in the Royal Observatory most nights on the first week which was fine although not very lively. Yuri the barman knew our names and drinks by the second night and was happy to talk to us when he was free. We drank in various places on the 2nd week when our friends joined and Grace who was initially in the Royal Observatory but then moved to the Casino Bar was really good fun too. We saw a series of shows in the Jubilee lounge and found they were all very entertaining, particularly Carl Schofied who was the guest comedian. We went to the crew show and for those who complained it was on late should realise it has to be on at 11.30pm to allow the staff to have finished work! The Thomson excursions are always expensive and we did not do too many of them. In Split we found our own guide (Jelena) prior to travelling on the "Tours by Locals" website who was absolutely brilliant and I would highly recommend you use them. I am not sure if they have the same guides in other cities but it is certainly worth checking out. Overall we had a very good holiday and our friends who had never cruised before were impressed and said they would cruise again and we would all have no hesitation on going on the Majesty again. Read Less
Sail Date: August 2015
We have just returned from a two week cruise aboard Thomson Majesty. We had a fantastic holiday and bar a few minor problems, can only praise the crew, service and itineraries. Yes, the Majesty is getting a little old, but she is kept ... Read More
We have just returned from a two week cruise aboard Thomson Majesty. We had a fantastic holiday and bar a few minor problems, can only praise the crew, service and itineraries. Yes, the Majesty is getting a little old, but she is kept extremely clean and comfortable. The entertainment team, in keeping with the Thomson tradition, excel themselves and provide first-class, professional shows in the Jubilee Lounge. In the Royal Fireworks, we enjoyed the quizzes and silly games. The seats here are also comfy, so you could sit back with a cocktail or two and have a good laugh. We could not understand the bad reviews we had read prior to our cruise regarding the food. It is varied and of high quality. If someone cannot find anything they fancy eating, then they need to seek help! We ate in the San Marco for breakfast and lunch and in the evening we had dinner in either the Seven Seas or Four Seasons. We preferred the smaller Four Seasons and cannot thank Morris, Seby and Yankee enough for the friendly and efficient service they provided. We were happy with our outside plus cabin. The downside was definitely the bathroom. It was in need of refurbishment, but even so, would not have seemed so bad if the shower curtain was not so shabby. If I was to really take issue with Thomson this is the area I would blast them. The towels are nothing short of a disgrace and should not even be used as cloths to clean a car. Guest should not be expected to use them on themselves. Linen is barely acceptable. Sheets and pillow cases are stained and full of holes. Sorry Thomson, but you need to address this and quickly. The layout of the ship is great. We have been on the Dream and Celebration and this was our first time on the Majesty and we really liked it. Yes, sea days are packed, but this is the same with all ships and should be expected. There were enough sunbeds, and those who want a day on the sun deck can get a bed if you are out at a reasonable time. If you want a sunbed, don’t complain if you can’t get one when you wander out at lunchtime! We noticed less Indonesian and Philippino crew this time which was a shame. Other nationalities were still just as efficient, but seemed less happy and a few even quite surly. We witnessed a couple of spats between some of them which was not pleasant. The cabin stewards are under pressure particularly on turn around days, but we felt a little pushed out even the day before we disembarked. Everything was changed around in our cabin, and the shower curtain removed the day before to be washed for the next week’s guests. We had our cabin until 9.00 am the morning of embarkation but we were hassled by our stewards to see if they could get into the cabin to change sheets etc before we have even finished packing our pieces together. We felt by then we were nothing but a problem; last week’s guests which needed to be shoved out quickly. Even so, overall we had a great two weeks and will return to Thomson again and to the Majesty. Read Less
1 Helpful Vote
Sail Date: August 2015
Many of you reading this prior to cruising on the Majesty may be worried with the negative reviews as was I. I booked this for our honeymoon and It was great. Its our first cruise and the inside cabin on deck 6 was tiny and a bit dated, ... Read More
Many of you reading this prior to cruising on the Majesty may be worried with the negative reviews as was I. I booked this for our honeymoon and It was great. Its our first cruise and the inside cabin on deck 6 was tiny and a bit dated, the rest of the ship was maybe showing some signs of age in a few places but it was all incredibly clean. There were a few so called 'seasoned cruisers' who just moaned about everything and compared it to a cruise costing twice the money. The food we found to be great, the staff are outstanding especially the housekeepers and servers who work so hard all the time. The only thing i would mention is that only a handful of couples were in their 20s /30s with most being 40 and up In a nutshell if you want a great time, great value and great service then its hard to beat. This cruise is will be exactly as good as you want it to be. If you want 5 star luxury then youll need to pay for it somewhere else. Read Less
Sail Date: August 2015
The Majesty cruise ship was the biggest let down to me. I have been on the Spirit and the Celebration which were both fabulous. The crew in general seemed to be an unhappy lot. Some were pleasant but some just couldn't be bothered. ... Read More
The Majesty cruise ship was the biggest let down to me. I have been on the Spirit and the Celebration which were both fabulous. The crew in general seemed to be an unhappy lot. Some were pleasant but some just couldn't be bothered. The food in the self service restaurant was really repetitive and not the greatest quality, such a difference to the other ships. The food in the waiter service restaurants was better but as we like to be casual and not dress up for dinner we prefer the self service. I slipped on a wet floor because the sign was placed down the end of a dark passage on deck 10 where you couldn't see it until you were half way down. Luckily I wasn't badly hurt, I did complain and was asked if I needed medical assistance, which I didn't. I was also phoned the next day to see if I was ok. The whole general feeling I got from talking to a lot of other passengers is that the ship was not a happy ship and the quality was not there. The shore excursions were good and plenty of entertainment on board. I would not go on this ship again even if I was offered a free holiday. So sad really as I enjoyed the other cruise so much. It has put me off booking with Thomson again in case the other ships have gone down to the same sad standard. Read Less
2 Helpful Votes
Sail Date: August 2015
On reading some of the bad reviews about the Thomson Majesty, I was very worried that I had made a mistake in booking this cruise. We arrived at Corfu Airport mid morning and the transfer to the ship was very quick. On boarding I ... Read More
On reading some of the bad reviews about the Thomson Majesty, I was very worried that I had made a mistake in booking this cruise. We arrived at Corfu Airport mid morning and the transfer to the ship was very quick. On boarding I couldn't have been more surprised to see a spotlessly Clean ship, maybe not the most modern and she is showing some signs of wear but she has a charm of her own. Our cabin on deck 4 was spacious, had comfortable beds and good storage. For the first time we had an inside plus cabin and the only drawback was not knowing what time of day it was. Peter and Dewi our Cabin Stewards did a very good job in looking after the cabin and couldn't be faulted. The excellent staff in the Seven Seas Restaurant especially Geny and Ricky our Waiters and Anthony the wine Waiter looked after us well and made certain we had a table for two the whole week. Food on the whole was very good. We did opt for Fillet Steak on a couple of occasions and paid a supplement. The Entertainment Team were the best we have seen. All shows were excellent with lovely costumes. Singing and Dancing was to a very high standard and the "Africa" show was outstanding. We only did 2 excursions with Thomson - Unknown Walking Tour of Venice and Durres City Tour. Was very disappointed with the Venice Tour. We arrived in Venice in thick fog and was an hour late in leaving the ship for the tour. It was very rushed and some people (including ourselves) found it very difficult to keep up with the guide. It should have been a four hour trip but we were back on the Ship in just over 3 and a quarter hours.We did complain to Thomson and were pleased to get a part refund. The other ports - Ravenna, Rijeka and Dubrovnik we did by ourselves. Rijeka and Dubrovnik were our favourites. We didn't use the Sun Deck as it was too busy. We preferred the promenade deck to sunbathe but as other reviewers have stated some sun loungers had towels left on them for hours at a time without anyone using them. We had a very enjoyable time and found every member of staff polite and very friendly. I will say that we did meet a couple who had a cabin on Deck 8 and had a drain and toilet problem and were not happy with the Cruise at all. We would certainly Cruise again on the Majesty and would recommend to our friends and family. Read Less
Celestyal Majesty Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 3.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 5.0 0.0

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