1. Home
  2. Cruise Lines
  3. Celestyal Majesty Review
  4. Celestyal Majesty Cruise Reviews

570 Celestyal Majesty Cruise Reviews

I have just returned from a cruise to the canaries on the thomson majesty and I feel that this lovely ship does not get the credit it deserves firstly she is an older smaller ship than a lot of newer ones but I if you want excellent ... Read More
I have just returned from a cruise to the canaries on the thomson majesty and I feel that this lovely ship does not get the credit it deserves firstly she is an older smaller ship than a lot of newer ones but I if you want excellent friendly crew and good food and entertainment don't look any further, she is a little tired but kept spotless, the cabins are small and bathroom suite dated but I feel some reviews are harsh and untrue. Daniel, Ricky, Ian in the seven season restraunt were brilliant as we're all the staff if you were paying 5 star prices I still don't think you would get any better service. The entertainment staff were very good and worked very hard the shows were excellent and the bands and singers top class each and everyone worked hard to make the passengers have a good time. In my mind it's a more laid back cruise not for everyone especially if you are used to more formal cruises I think for first time cruiser it is brilliant. Read Less
Sail Date March 2017
I was looking for a holiday to celebrate my 60th Birthday and I was not disappointed. The Ship is wonderfully maintained by very hardworking crew. The cabin crew kept our cabin 918 clean and well maintained and were on call at any ... Read More
I was looking for a holiday to celebrate my 60th Birthday and I was not disappointed. The Ship is wonderfully maintained by very hardworking crew. The cabin crew kept our cabin 918 clean and well maintained and were on call at any time. It had a bow window and another window lovely and light, settee, coffee table, walk in wardrobe and on suite bath/shower with Elemis shower, shampoo and body lotions. Fresh fruit daily, Bed straightened and linen changed regularly, Evening include the bed turned down and chocolates on the pillows. Tea & Coffee facility in room all supplied with milk and sugar/sweetners. On Deck 9 only drawback was the noise on the first night -party night and early morning when you could hear the tables and chairs/lounges being pulled across the deck. Price to pay for being close to the Pool & Buffet deck. There is 2 seated restaurants, great food and entertainment from the singing waiters, 2 Buffet restaurants on deck 10, full english breakfast, continental,breakfast including ham and cheese, Cereals and fruits, also a Egg station for freshly made omelettes/or egg dishes and another for fresh pancakes and waffles. Full selection for Lunch & Dinner which changed daily included curries, pasta dishes, rice , fries and veg and an extra selection which could be wok cooked dishes or carved meat. You never need to go hungry, something even for my picky husband-plain dishes. Also you have the Bistro extra payment of approx £19.95 very special. you can is the seated restaurants pay extra for T Bone steak(£12.95) lovely. The Entertainment is brilliant with two main shows nightly - fantastic singers and dancers everyone puts in 100%. Africa show needs to be seen and their own group Mussik unlimited are full of life and wonderful voices. You can see them individually playing, guitars, pianos or singing at the many different venues onboard. Deck 9 has the quietest bar which has a piano easily accessible from our cabin. The SANA SPA needs to be visited as it a peaceful oasis with hairdressing and body(massages)- hot stones was fantastic. You can book a jacuzzi for a really indulgent treat. It was a treat after being out and about on the excursions, very relaxing. You can also book a photo shoot from the staff who take the photos as you join the cruise and in restaurants and excursions. Great for those on honeymoons or celebrating something special. The excursions have very informed guides and are fascinating to see the various islands, We enjoyed Madeira Cable car and botanical gardens, Fire mountain and Catamaran trips. Ports had plenty of ways to see the islands from Tuxzi's, taxis and buses- just visit the destination desk near reception. If you are celebrating you can book some special things at the celebrations desk. The Newspaper also has announcements and information on the ports. Timings for all the shows, arrivals in port and departures, times for food and bar opening times Read Less
Sail Date March 2017
This was our first cruise and we really couldn't fault anything. From booking in the Louth branch of Thomson with the wonderful help of Sophie, to arriving back home it all went like clockwork. We had chosen an outside cabin and I ... Read More
This was our first cruise and we really couldn't fault anything. From booking in the Louth branch of Thomson with the wonderful help of Sophie, to arriving back home it all went like clockwork. We had chosen an outside cabin and I have to say I'm very thankful we did. If you can afford it I highly recommend a cabin with a window, or even with a balcony. We did find the air conditioning very drying and my husband felt like he had a cold, whereas if we had a balcony we could have opened the door for fresh air. ALL the staff on the ship were so amazingly friendly and happy, and as the cruise was 'tips included' it wasn't as it they were being falsely friendly for a tip. The wonderful couple who cleaned our cabin were so kind and helpful (so they did get an extra tip!) and nothing was too much bother. The bed was very comfortable which was a bonus as so often you stay somewhere with an uncomfortable bed compared to yours at home. The food was amazing and plentiful. We chose not to eat in the waiter service restaurants as we prefer a more relaxed atmosphere and we aren't into 'dressing up'. Someone said to us the choice of food in the self-service was probably better than waiter service and I can only say it was amazingly good and varied. The entertainment was far better than we'd expected. We hadn't planned to watch anything, but decided to give it a go and I have to say it was high class entertainment. The singers and dancers were very good indeed and the comedian, Buster, was fantastic. If he's on your cruise then you are in for a treat and do go and watch him, I defy anyone to say he wasn't funny! We went on two excursions and both were very good indeed with good tour guides on both. One was in Madeira, which is a pretty island, the other Lanzarote, it was a trip to the north of the island which was so much nicer than the port. I would recommend going on as many as you can afford as you see so much more than shops and cafes. Everything went like clockwork. The ship sailed when it was due to, and any transport was right on time, either excursions or transfers to and from the airport. Although we had a smashing time and we have booked to go to the Fjords in June, I'm not sure we are 'cruising people'. Absolutely nothing Thomson did was wrong, it was us finding the time as sea a little limiting and finding we spent far too much time eating and drinking! We are used to doing a little more on our holidays, but we did manage to adapt and relaxed nicely. Our next cruise we have a cabin, so will avoid the drying air con, and we drive to the port rather than fly, which will be far easier. If you've never cruised but feel you'd like to try it I would highly recommend Thomson as they are laid back on board and there is a very relaxed atmosphere. Go on, give it a go!!! Read Less
Sail Date March 2017
We have travelled on 35 cruises, many with Thomson, but never on the Majesty until this one. We found the Majesty old & dated, cabins were unimpressive (ours had a big pipe behind the drawers/bedhead that regularly sloshed ... Read More
We have travelled on 35 cruises, many with Thomson, but never on the Majesty until this one. We found the Majesty old & dated, cabins were unimpressive (ours had a big pipe behind the drawers/bedhead that regularly sloshed water/waste? ). Toilet overflowed but was dealt with promptly. No retention for shower water so it overflowed over the entire bathroom floor, especially during ship listing movements (Majesty doesn't appear to have any stabilisers). Shower had good pressure but was the tiniest cubicle I've ever seen on any of the Thomson ships nevertheless we did manage. Shower/Shampoo dispensers while welcome, their contents were obviously very, very, cheap. The cabin air-conditioning was unresponsive or possibly centrally controlled as we've discovered on other Thomson ships? Lounge areas were usually lacking in atmosphere - some of the entertainment at the piano bar involved the musician (guitar/singer) facing the bar & its staff rather than his audience. We found the acoustics in the show lounge poor and probably didn't do credit to the entertainers/singers. Despite signs warning & advising otherwise, young children were regularly in the jacuzzi hot tub, either with parents but more frequently on their own. And of course there's always the issue of reserved sunbeds. An unfriendly waitress in the Polo lounge appeared to take exception to our son's polite request for a glass of ice for his soda & instructed the barman to charge him the price of a soft drink for the ice! The barman was just as bad by stating that he'd let him have ice, but only just this once. Reception had difficulty understanding this when we reported it and the Bar Manager was not to be found. Now for the positives: Thankfully most of Thomson cruise staff are very friendly, helpful and pleasant. There's always a good choice of food and a range of different dining experiences (some of the restaurants do have a surcharge but are worth it for a special occasion etc). Cabin stewards work hard at keeping cabins clean, tidy, and are enthusiastic to help in any way they can. Thompson cruises are a great way to see different destinations practically every day and to experience low budget cruising especially for first time cruisers. There is no hefty gratuities bill at the end of your cruise. Entertainment is usually very good on most Thomson cruise ships. While this particular cruise was our worst experience, it hasn't put us of cruising with Thompson as we've had so many other good, positive, experiences in the past and are already booked for one of their newer ships, the Discovery, in a few months' time. Happy Cruising. Read Less
Sail Date March 2017
Six of us wanted to cruise together, we thought this was a good price - £800 each for all inclusive. We had a wonderful time on Thomson Majesty. WE all thought the cabins tired and dated and very small but this did not spoil our ... Read More
Six of us wanted to cruise together, we thought this was a good price - £800 each for all inclusive. We had a wonderful time on Thomson Majesty. WE all thought the cabins tired and dated and very small but this did not spoil our experience. We were impressed with the buffer selections on deck 10, and particularly enjoyed the omelettes for breakfast. The restaurant for dinner at night was also excellent. We all thought the food was very good, and liked the entertainment provided by the waiters. We had excellent service from our waiters Angelo and Geoffrey and our wine waiter Ian. Although I personally do not like to sunbathe my friends spent many hours on deck 11. The entertainment during the day on deck 10 was good particularly the live music and quizzes. I liked the activities on our Sea day, I did line dancing and American smooth. The instructors were good but the classes were too short. I also enjoyed singing - Michael is a brilliant choir master, and I spent an enjoyable hour learning 4 songs and taking part in a performance at night. Our evenings were spent mainly in the rendezvous bar, and then in frame 52 for late night dancing. We enjoyed the shows at night, although I was very disappointed with the Queen tribute. Altogether this has been an amazing cruise for SIX IN THE CANARIES Read Less
Sail Date March 2017
This is our second Cruise (first was with Costa) and overall we loved The Majesty. She's an old girl, and as long as you don't expect Royal Caribbean Standards for a Thomson price, you won't be disappointed. We had ... Read More
This is our second Cruise (first was with Costa) and overall we loved The Majesty. She's an old girl, and as long as you don't expect Royal Caribbean Standards for a Thomson price, you won't be disappointed. We had done our research before leaving as we had read many negative reviews, so we knew we had to pay $15 for a safe, and we also knew the cabins were going to be small - but knowing this before you leave makes all the difference. Embarkation was very smooth, we were told it may take up to 3 hours to get cases to the cabins, but we were met on the boat as soon as we boarded to be taken to our cabin, and the cases were already there. The Majesty herself is a beautiful old boat and we loved her charm. There are places where you can see she may be a bit dated, but we liked her feeling like a ship, not like a big shopping centre atrium. Two things struck us the most - the first was how spotlessly clean the ship was kept - staff were continuously cleaning, and they were the most friendly cleaning staff I've ever come across. The second was the staff in general - they were excellent. We enjoyed the food on board - eating mainly in the self serve restaurant as we are quite casual eaters most of the time. The food was plentiful and varied, and we always found it hot and of a good standard - we never went hungry. We did eat in the restaurants twice, and the food and staff there were also very good. It would be nice if there could be themed restaurants (ie Chinese, steakhouse etc) even if it did incur an additional charge like The Bistro - it would give a bit more choice, but there is only so much room on the Majesty so I doubt that could happen. It would be nice if there could be an area in the buffet which is 'Port Themed' so that you could get a taste of your next destination. Just an idea Thomson, in case you read this...! We had bought the drinks package for £10 pppd, and that was very good value. My only bugbear was if you wanted a frozen cocktail you had to pay a surcharge, but that was only £1 per time, so hardly extortionate. Coffee in the coffee shop was also included in the package. We're not really ones for stage shows so we didn't see anything in the Jubilee Lounge, but there was something on each night if that's your thing. We spent most nights up in the Observatory Lounge listening to LM sing with his guitar. He is a very talented man, who we never grew tired of listening too. There is a fab guy who plays piano in the Rendezvous lounge also. We did 3 Excursions - Madeira, Agadir and Lanzarote. The Madeira Mountains tour was fantastic and the guide was very knowledgeable and funny - it was well worth the money. When the tour finished at lunchtime, we went into Funchal on foot and had lunch at the seafront, then made our own way to the cable car and took it to the top and came down in the wicker baskets - our favourite day! :) The Agadir tour was just the Kasbah, the Mohammed V Mosque and the waterfront, but that wasn't really up to much unfortunately. The Kasbah was an old ruin that has just been left and vandalised, where every man and his camel is trying to get you to buy something as soon as you get off the bus. The Mosque we could only stand outside and look at, and the waterfront although very nice, could be anywhere. The Lanzarote tour to Timanfaya (Fire Mountain) we would also recommend. Amazing place unlike anywhere else we've ever seen, and then we had a camel ride and the tour stopped in a Bodega on the way back. Good value. The staff on the ship were all exemplary - we didn't come across anyone less than helpful and friendly. The bar staff on deck and inside come round constantly to see if you need a drink, and tips were never expected or given. Speaking of which, a big thing with a Thomson Cruise is you aren't hit with a surcharge at the end of it, like you are with all other cruises. When we finished our first cruise with Costa we weren't aware of this and had a bill for $170 each for tips and gratuities. This does not happen with Thomson. If you want to give a tip (as we did to certain staff) that's your choice, but its not demanded as it is with other cruise lines. On our last day, we had to be out of our cabin by 10am but our flights weren't until 6pm - but our cases were taken the night before and hand luggage was securely stowed in the ship - so we could still relax and explore Gran Canaria. Then we came back to the ship for lunch, as food and drinks were still included until the bus left for the airport. On the whole an enjoyable experience, we will definitely use Thomson again. All I would recommend is that you spend an evening doing some research before you book any holiday so you know what to expect, then you won't be disappointed. We would give The Majesty an 8 out of 10. Read Less
Sail Date March 2017
The food was good and always available and hot. The colourful coasts destinations: apart from Gran Canaria and Madeira, the ship was far to far away from the ports. I also think the excursions are very over priced, especially if there is a ... Read More
The food was good and always available and hot. The colourful coasts destinations: apart from Gran Canaria and Madeira, the ship was far to far away from the ports. I also think the excursions are very over priced, especially if there is a family of you going. The kasbah/souk excursion cost £90 for 3 adults and was terrible, we had over an hour in a place you could buy a local handbag or a pair of aladdin shoes, the rest of the items were far too big to transport and we were sat around waiting for that part of the tour to finish. Then we had 50 mins in a market that would take all day to go round. I felt totally ripped off. The ship itself is looking a bit tired, but was kept clean by the ever present staff, who were polite and hard working. The show and entertainment teams were excellent, Fran, Matt and Bethany were especially talented, with spanish lessons, singing (Bethany) and the brilliant game shows and not forgetting the excellent deck games. The evening shows in the Jubilee lounge were very professional and entertaining. The entertainment management we felt left something to be desired, there were some inappropriate comments made with children present from Jack the entertainer and we were disgusted at his innuendos during some of the game shows. And generally found Tayler and him were inapproachable. The waiters were all excellent and the service was very efficient and the chamber maids made our cabin up every day very well and were always polite when approached. Overall a lovely week, but some polishing needed. Read Less
Sail Date March 2017
My friend and i went on a cruise around the Canaries as it was my friends first time.i wanted it to be perfect i have sailed with Thomson for many years so it was my first choice. We boarded our flight on time but we had not set off ... Read More
My friend and i went on a cruise around the Canaries as it was my friends first time.i wanted it to be perfect i have sailed with Thomson for many years so it was my first choice. We boarded our flight on time but we had not set off after an hour when we asked why the steward said she would find out, people were getting nervous then the Captain announced we would have to wait for a pilot to board as there were two hundred and thirty passengers stranded in Spain so we needed to drop him off then fly on to Tenerife .I understand things could happen but were very disappointed we were not told from the beginning,also we were not given a drink while waiting .This had a knock on effect as by the time we landed at the port it was seven hours later ,we could have gone long haul. It was to late to get of the ship then.We were quickly shown to our room which was very clean and the stewards kept it that way coming in twice a day .The dining was good with a choice of dining rooms and plenty to chooze from . from then on the cruise was going great we loved the entertainment from relaxing music to great shows ,this was shown twice nightly the staff are a credit to Thompson ,but our room was 499 and every night it was very noisy as if furniture was being moved around. my self and my friend had to buy ear plugs .Also the water in the Jacuzzi turned green and stayed that way for days which was a shame as its one of my favourate things to do.The last day was back at Tenerife and we could only go for a stroll out as we did not have enough time to explore which was a shame .We enjoyed the ports of call but felt El Hierro was a wasted day and speaking to others they felt the same .All in all we had a great time .I would recommend Thompson to others and i have booked a cruise with Majesty again on the 16th May this year with my husband for our wedding Anniversary. Just hope we don't encounter any problems.People say they have received Loyalty upgrades or wine in there room but we never have and that's one thing i think Thomson need to look into because people like us who come back time after time keep Thomson a float if you pardon the pun. Read Less
Sail Date March 2017
I've read many of the reviews regarding this cruise and can't believe how accurate they were. The flight and transfer were great and the embarkation was fast and efficient (although I've never seen the entertainment team ... Read More
I've read many of the reviews regarding this cruise and can't believe how accurate they were. The flight and transfer were great and the embarkation was fast and efficient (although I've never seen the entertainment team doing this job before) and the cases were delivered very promptly to our cabin. But now to the cabin. It was small, very small. I was annoyed to find out that there was a weekly charge of £15 for the safe. And the sockets on board were continental. We had to buy an adapter of £6.95, which surprise, surprise were reduced to £4.95 later in the cruse. We were on deck3 and there was a permanent load noise coming from the engine room below. There wasn't an iron in the cabin, nor a laundry on the ship. There were only 3 channels on the TV, none of them showing any live sport. The shower used to flood the toilet when the ship sailed. Overall the food was of a decent standard. The two buffets could not cater for the numbers during breakfast and lunch so it was best to use the restaurants instead. The ships chargeable bistro was well work the money. It was far superior to that run by other cruise companies. The night time entertainment was adequate. Both the Spotlight show team and the ships group 'Muzzik Unlimited' worked hard but it really needed nightly comedians / singer/ magicians to give some variety. The day time entertainment programme was a little limited. The table tennis was just a winner stops on affair. Far better to have a double knockout where passengers get to meet one another. On deck the Jacuzzi should have had a health warning. Throughout the day it changed colour from brown to a dark green. And there was a thick coating of suntan oil around the sides of it. The staff, in general, were very friendly. However there were a few who needed to go to charm school. The best guy on board was the ever smiling cleaner of the stairs handrails.(how could he be so happy doing such a dull job all day) During the cruise I felt that Thomson's just wanted to save money. I've already mentioned about charging for the safe. But the most obvious of these was having to leave port at 6pm for most of the time. It would have been nice to have an evening off the ship. And when we started to sail the ship was always rocking. Was this yet another cost saver by not having the stabilisers switched on until we were away land. The good news is that this tired ship is being replaced next year Read Less
Sail Date March 2017
We bought an All Inclusive weeks cruise paying £200 each for a drinks package on the Thomson Majesty only to find a huge amount of supplements once onboard. £15 for the use of a Safety Deposit Box. Supplements on all but a few basic ... Read More
We bought an All Inclusive weeks cruise paying £200 each for a drinks package on the Thomson Majesty only to find a huge amount of supplements once onboard. £15 for the use of a Safety Deposit Box. Supplements on all but a few basic cocktails and £1 extra for frozen Cocktails Only San Miguel on draught and extra for bottles.I ordered a Club Soda and was only allowed a glass not the whole can Why was there a charge for a can when I was on drinks package? The worst was £1.40 for a bottle of WATER I bought water at a local Spar at one port for 28 Euro. You cold have a glass of water on tap bt notices up forbidden bottles to be filled. A huge £12 for a steak at the Four Seasons and Seven Seas Restaurants. The meals were nice and a good choice the Staff a delight. The Self Service Buffet style Cafe on pool deck was not so good food cold Pizza Slices sitting on a wooden board no heat underneath. I did point this out to one of te catering staff but nothing was done bout it. The Entertainment Staff were Fabulous from the Daily Quizzes and games around the pool to the Theatre Shows well worthy of a West End billing. Michael on the Piano is just so charming. Taylor the Cruise Director and staff take a Bow. Gratuities were included but we choose to tip the cabin staff if only for their Towel Animals on our bed each night. The cabins were needing some TLC chipped enamel on sinks dirty grout and broken drawers but this is the Majesty's last season. I would be put off booking Thomson again simpl because of the Extra Charges! Read Less
Sail Date March 2017
We have visited the Canary Islands many times and have cruised many times with different cruise companies so this was a planned holiday as we wanted to visit the smaller islands of El Hierro and La Gomera as well as go back to Madeira and ... Read More
We have visited the Canary Islands many times and have cruised many times with different cruise companies so this was a planned holiday as we wanted to visit the smaller islands of El Hierro and La Gomera as well as go back to Madeira and visit Las Palmas, the capital of Gran Canaria. The itinerary lived up to our expectations and we cannot fault this at all - luckily this was the part of our holiday that did live up to expectations - we were also on a cruise and stay holiday with a week in Tenerife afterwards - also excellent. We decided to splash out on this holiday and book one of the two best cabins on the ship - the grande suite - quite a bit more expensive than the standard ocean view ones! But we had sailed on Thomson Spirit previously on 2 occasions and although it is not glamorous it has a fabulous atmosphere, fab food and equally fab staff. So as we expected equally good things with another Thomson ship we thought we would get the same great standards - how wrong we were!! The cabin can only be described as 'brown' and drab looking - rust on the paintwork and has definitely seen better days. The bathroom was the worst - no sink grate, bath plug chain rusty and laid on the bath side, and a hole in one of the bath robes. We had to request toiletries each time we needed them and we had a broken window blind in the bedroom which never got fixed despite reporting it. Without this our bedroom area wasn't private as our room overlooked the Bridge. We had 2 TVs but neither showed up to date films like other cruise ships we have been on. We have waited 5 months for a response to our issues and guess what - they say they cant find a report of our complaints - well this is because of inefficient staff!!!!!! Do they really think that cabin staff in the top priced cabin on the ship shouldn't be helping us with any problems? The ship is being sold off in November and is clearly being run down - staff show little interest and there is no atmosphere on the ship. There was very little day time entertainment - they was never any music playing around the ship like on other ships we have been on so if you didn't get off during the day you would be bored unless you liked the quiet life. Officers would say hello and smile as they passed you but the rest of the staff couldn't have cared what was going on. We can appreciate this, if they didn't know whether they had a job to go to then this would obviously affect them but from our point of view we had paid a lot of money for a good experience. If you can avoid this ship - avoid it - book something else. Read Less
Sail Date March 2017
This was my wife and my first ever cruise where if this was to go by may have put us off forever. The plus points were that places we visited were lovely, the staff were friendly and cleaning staff tried to keep the boat clean. Now ... Read More
This was my wife and my first ever cruise where if this was to go by may have put us off forever. The plus points were that places we visited were lovely, the staff were friendly and cleaning staff tried to keep the boat clean. Now the negatives which I put into sections:- The boat. Not known at booking this ship is well past its active life and should have been retired years ago. From when you board it is a throw back to the 1980's with the decor and facilities showing their age with lack of repair. The main staircases for example may have been of Crome and glass but was all so heavily scratched there was no way the poor cleaners could ever get a shine. There were worn unrepaired carpets and the interior lift doors were scratched with graffiti making you feel as though you were in a car park lift. I do not want to labour this section but could go on as the ship was old outdated and poor throughout. Cabin We has chosen to upgrade to a larger outside cabin. Well this was worse than the public areas of the ship and have videos to prove it. The chest of draws were falling apart where the draws did not close, had large poorly filled holes in them and were heavily scratched. The carpet had come away and was frayed on all walls. The fridge was falling apart preventing the cupboard from closing. The ladder for the bunk style bed if you needed it was hanging from the wall and was not secured or able to be secured so kept coming loose in choppy water which was a H&S hazard. There were exposed electrical fitments and falling apart fitted radio. The very small shower had a rusted shower head, exposed rusted pipe work, poor repair patches to the shower walls and the soap/shower gel dispenser was hanging broken from the wall. If all of this wasn't bad enough every time you used the shower it would flood the bathroom floor. We reported our concerns to reception by was told the ship was full and nothing could be done so had to report this when we returned home as the ship has no formal Thompson rep! Drinks When I booked I was sold on the all inclusive promise by Thompson. Please be aware this is NOT the case. Only about 40% of the drinks menu is covered on the all inclusive with everything else including water, yes water having an extra charge. You are pestered by reception to buy an upgraded drinks package to "fully inclusive" for ONLY £75 each for 7 days and then also a further £75 for the wine upgrade of 5 bottles as they know the wine served is so terrible. So poor as being in an area where a good bottle of wine can be picked up for about 5 euros. Sailing The ship was due to sail to Agadir in Morocco but due to bad weather could not make it. Not a problem as I understand safety comes first however the notice of this was through a shaft note on our bed which we found when returning to the ship at 5pm that evening. There was no staff on hand to offer options or guidance as to help explore Madeira as they all took the opportunity to leave the ship and left you wondering whether a further walk around town was your only option. The other frustration was that apparently not making it to Agadir is a regular occurrence and was not worth paying the extra cost for this particular cruise due to this (information from other passengers who had only booked this on a cheap Last minute deal and sailed it before) I am not one to moan generally and especially about First Choice/Thompson as have been a loyal customer of theirs for many years however this experience has left me concerned about their downhill decline. I have tried to keep this as brief as possible but please do not use this boat if you want a decent cruise although can highly recommend the route as the islands are very beautiful Read Less
Sail Date March 2017
Looking for a new way to take our holiday, we decided to try cruising. Using the many sites dedicated to providing all the information anyone could ever need about the subject, we found a suitable Itinerary on Thomson’s Majesty. The ... Read More
Looking for a new way to take our holiday, we decided to try cruising. Using the many sites dedicated to providing all the information anyone could ever need about the subject, we found a suitable Itinerary on Thomson’s Majesty. The cruise is called the Colourful Coasts, and, as we wanted to revisit the site of our honeymoon, Madeira, whilst seeing more of the islands that go to make up the Canaries, another location we had long wanted to visit, fully met the bill. With good weather forecast for the week in mid-march, we flew from Gatwick to Tenerife, a 5 hour flight due to the French air traffic control strike. On the way back, although we left almost an hour late, heavy tail wins meant we arrived on time at a very cold Gatwick, where we then had to wait for coaches to arrive to take us to the Terminal. We estimated that we spent an extra 2 – 3 hours travelling to and from Tenerife. On first impressions, and forewarned from the many reviews we read, the ship looked slightly past it’s best, with at least 2 other previous names visible on its proud bows. Immediately, though, it was obvious that a) the ship was continually cleaned and painted, with cabin widows being washed dialy and b) hygiene was paramount. In fact the number of times we saw cabin staff cleaning the main stair rails almost matched the large number of alcohol hand dispensers that are placed at all the requisite locations to protect the guest from the dread norovirus. The boat initially seems very large, with many narrow corridors and effectively 7 floors, accessible through 3 main staircases and lifts causing us some confusion as to where to find food, drinks and entertainment, but by the 3rd day we had a good mental map of the layout. Food was plentiful and especially good in the Bistro. If you are lucky enough to be celebrating a special date, then let them know and look out for one of the best “Staff” bands we have had the honour to serenaded by. The buffet food provided throughout the day is acceptable and offers some variation day to day. We did find however, that the Chef’s stations, where food was prepared freshly as you waited, provided a much better alternative and I would recommend the omelettes. Oh yes, and the scones; surprisingly, I had the best scones I have ever had as part of the afternoon tea offering. The waiter service restaurants provide a good quality meal, with some variation on the menu. It is restricted for none meat eaters and some improvisation was required; though the waiters and kitchen where always happy to oblige. One of the main memories from our trip were the happy, smiling, competent waiters that made dining always fun and very enjoyable. These restaurants offer a Share or No share option, with sharing meaning that you could sit with 2 to 6 other passengers. The No share option meant that you had a wait sometimes for a table, which were not always in the best position. As we made the best of all the available excursions organised before sailing, we were tucked up in the very comfortable beds long before the main entertainment got underway. If the promised entertainment is one of your main reasons for going on a cruise, please check out the reviews elsewhere to see what others think of it. We found that the Royal Observatory was always a quiet oasis from the hurly burly of the pool and upper decks; both of which were usually packed due to the mostly fantastic sunny weather. In the evening, the entertainment in this bar was quiet and suited to a relaxing cocktail (a different special every day) before turning in. The Cabin was small, with the ensuite even smaller. The maids look after the rooms as well as any good hotel. The shower is hot and powerful. The toilets take a little getting used to and in our case became a little temperamental at one point. The ship’s plumbers resolved the problems quickly, though reception needed a couple of reminders on one occasion. A few other points to note (some specific to when we sailed) Cell phones are usable pretty much all the time, but check the charges carefully, As with shares, ships can go up and down, a lot, as we found during a 24 hour storm, so take suitable anti seasickness medicines. It is said that if you are susceptible, then getting a cabin near the centre of the boat and on a lower deck may reduce the amount of movement during these rough passages, The itinerary can change at short notice, in our case the storm meant that the sail to the African port was cancelled, giving everyone an extra day in Madeira (no bad thing) Internet access is available on the boat in some locations but not cheap, again check charges. A number of the ports had free wifi available in the embarkation halls, as do a lot of the bars in the towns visited, The guides on the three excursions we took where all local, spoke good English and were extremely knowledgeable about their respective islands, often bringing a very different historical view with some good humour thrown in, There are very few bars showing British sports within walking distance of the ports, we found TripAdvisor invaluable in helping us find somewhere to watch the 6 nations games, If you are lucky you will see dolphins and wandering seabirds from the ship as it sails, keep an eye out over the front of the boat. Read Less
Sail Date March 2017
Having had a fabulous cruise previously on Thomson Spirit we were keen to venture out again and this time we decided to try the Majesty. Seamless journey from home to airport to ship and also the return was as equally well organised, ... Read More
Having had a fabulous cruise previously on Thomson Spirit we were keen to venture out again and this time we decided to try the Majesty. Seamless journey from home to airport to ship and also the return was as equally well organised, clearly Thomson have 'cracked' this part of the holiday. If only they could master the rest it would have gone some way to making it a better holiday. Ship itself is clearly well looked after, they are forever cleaning windows, floors and rooms etc. Would have been better if when it had been renamed that the previous identities had been completed obliterated and not just simply painted over. Small in size it's very easy to find your bearings and you can see what is on offer in a very, very short period of time. Cabin was small beyond belief. Paid extra for a cabin on Deck 8 and most certainly not worth any additional cost. Room for one small bedside cabinet between beds and very little useful storage. We previously had a cabin on Deck 2 on the Spirit. This was far better than what we got lumbered with this time. Extremely disappointed with this. Bathroom was too small to be believed. Yet again in need of refurbishment this was the same as on the Spirit. However, can't see this happening now as this ship is due to leave the fleet later this year. Food was overall good but almost never hot enough. We raised this as an issue on 2 occasions, nothing changed. Afternoon tea unimaginative in all respects. HOWEVER the sultana scones were the best I have ever had. Buffet restaurants were poor in the number they could seat, resulting in you having to sit outside around the pool area. Fine, if it was guaranteed warm weather but it most certainly was not and I do not expect to have to do this. Now for an even more worrying aspect of our cruise. We had been informed that the week prior to our embarkation there had been an outbreak of diarrhoea and vomiting. This was also alluded to in the onboard newsletter. Passengers were encouraged to use hand gel etc in order to avoid further problems. Whilst sat looking out from restaurant I witnessed the staff on the gangway avidly encouraging the passengers to use hand gel prior to boarding. Not one member of staff that boarded used the hand gel nor did the staff supervising the gangway remind them to do so. On our last day a member of the bar staff, went behind the ice cream counter. Removed a pink cloth from the sanitizer bucket, wiped her training shoes with it, put the cloth on her tray and returned to bar service. An officer on entering the buffet restaurant, sneezed violently twice, walked up to the food on offer, got himself a bite to eat but at no time washed or gelled his hands prior to doing so. Lastly on this point I noted that the medical staff still wear wristwatches, a number of bangles, rings etc. In the NHS in order to further reduce the risk of infection transmission we have the slogan 'bare below the elbow' and this is strictly adhered to and stringently reinforced. I have made Thomson aware of the above in my post cruise questionnaire, Haven't heard anything from them so take it they aren't too bothered or they don't actually read the comments made. Read Less
Sail Date March 2017
What a drab ship which reminds me of a ferry or worse. The food was like school dinners/baby food. The buffet consisted of processed cheese, processed ham and smoked mackerel. A cheese board with very large blue cheese without a cloth ... Read More
What a drab ship which reminds me of a ferry or worse. The food was like school dinners/baby food. The buffet consisted of processed cheese, processed ham and smoked mackerel. A cheese board with very large blue cheese without a cloth so everyone held it whilst carving a slice. Disgusting. The hot food was equally bad. Poor quality sausages & mash, small fish fillets swimming in greasy whatever. Captains' night I had seafood pasta, 2 large prawns and half an imitation crab stick plus a mound of sticky pasta. Wooden sticks to stir coffee. Every port we were moored furthest from town then at one we were charged £5 p.p. for the shuttle bus. At least 700 pax left the ship = £3500. The area around the pool was packed with sun beds but most were reserved if not occupied and impossible to get a sun bed. There was no control of people reserving them for the whole day. I really cannot say anything good about th cruise and we had upgraded because we were advised that the cabins are very small. I was counting the days to disembarking and even though of leaving early. Read Less
Sail Date February 2017
just returned from a weeks stay on the majesty ,the ship is tired and decor is dated and the cabins are small but that wasn't a problem for us.The food in the seven seas restaurant was overall very nice with waiter service and we were ... Read More
just returned from a weeks stay on the majesty ,the ship is tired and decor is dated and the cabins are small but that wasn't a problem for us.The food in the seven seas restaurant was overall very nice with waiter service and we were looked after by Jared and Charlie who were lovely.The entertainment team were OK and some nights better than others.There was a group called muzzik unlimited who worked very hard and I thought were great.Some staff were brilliant and couldn't do enough for you but others were not good at all ,beware of Ira the rottweiler on reception we were stood at reception one day whilst she was swearing down the phone at another member of staff (not professional at all). One word of warning don't use the Jacuzzis as my son got an infection and was on a drip for two days .I personally would not go again but that's just my view. Read Less
Sail Date February 2017
Just returned from an excellent cruise to the Canaries and Madeira. Unfortunately, the weather was a bit iffy, but that is what one should expect there this time of year. Whilst we could sun bathe on deck on a few afternoons when in ... Read More
Just returned from an excellent cruise to the Canaries and Madeira. Unfortunately, the weather was a bit iffy, but that is what one should expect there this time of year. Whilst we could sun bathe on deck on a few afternoons when in port, but once the ship was sailing it was just too windy to sun bathe. Also, it's a pity that there is no room for sun beds on the pool deck and one has to go on the deck above for one. The cabin was a bit small for an "outside plus" but it was spotlessly clean and tidy. The crew and staff were, as always, extremely helpful and friendly. The entertainment too was really good. The show team and the musicians put every effort into their performances. We normally ate in the Four Seasons restaurant, where the food was very good. We ate once in the Bistro restaurant (where there is an extra charge) which also was good, but would be better if there was more variety in the choices offered. We also enjoyed "curry night" in the self service restaurant. We were on the "drinks package" which was good value and the extra charges for premium drinks were very reasonable. On a couple of occasions we treated ourselves to some really good bottles of wine which too were very reasonably priced. We attended the wine tasting event which was very well received.. We did a couple of excursions including a "tuk tuk" ride in Madeira which were good fun if a little pricey. All in all we had a really good time. In my view the grumblers are paying 3 star prices and expecting 5 star service. Read Less
Sail Date February 2017
Contrary to some of the negative reviews we had a very good experience aboard The Majesty. The check in procedure at the port was a bit tiresome with a long queue. Once you got to the desk everything was fine. After identifying cases ... Read More
Contrary to some of the negative reviews we had a very good experience aboard The Majesty. The check in procedure at the port was a bit tiresome with a long queue. Once you got to the desk everything was fine. After identifying cases at the side of the ship everyone had to queue again to board. When travelling with P&O we didn't have to collect our luggage at the airport and didn't see it until it arrived at our cabin. Thomson might want to consider this. We had booked an outside plus and were allocated a cabin on deck 3 near the back (aft?) of the ship. The cabin was adequate for us and we had room at either side of the bed and could put our suitcases under the bed. There was ample storage and hangers. The bathroom was small but there was plenty hot water with a powerful shower, however sometimes the water would run over the lip of the shower basin and the floor of the bathroom would be a bit wet for a short while. Not a major problem though. We didn't really notice the engine noise apart from one night where my husband was a bit disturbed. The ship,itself is a bit tired and dated in places but the staff kept it very clean. We had a few nights at the beginning of the cruise that were very rough. One night the glasses on the dinner table all fell over. Some people suffered a bit from seasickness although we were fine. Cabin stewards kept the cabin clean and tidy. Food on the cruise was fairly good. We felt that there was a little less choice in the buffet than previously but we enjoyed what was there. The food in the waiter service restaurant was also good although I was a bit aggrieved to see they had supplements for steaks and prawn skewers. We have been on several cruises with Thomson and other lines and have never seen supplements in the main dining room before. We did not try the Bistro so can't comment on that. The only disappointment was the 'Late Buffet.' On previous Thomson cruises we have always been able to eat into the small hours, however this time the food stopped at 1am. This was before some of the late night venues closed. We have been on several P&O cruises and I have always intimated on their feedback that the late night food on Thomsons is better - not this time though! Hopefully this is not a change over all the Thomson ships. We had the standard drinks package and were happy with the the choice of drinks. My husband enjoyed the red wine and I was happy with the various cocktails, spiirts and lager. Staff on board the ship were all lovely, always a good morning/afternoon etc around the ship. We did engage with the reception staff a few times and they were very helpful,and polite. The waiting staff in the buffet and the main dining room were efficient and cheerful. The bar staff were always around to take drink orders and were very friendly and helpful. I must mention all the staff in the coffee bar and the Polo club bar who were especially nice. Special mention to Grace and Tata. I saw no sign of bickering or unpleasantness within the staff as mentioned in a previous review. We felt the daytime entertainment could be improved although we did only have one day at sea. The evening entertainment was very good with a variety of choices. We enjoyed the various shows in the main entertainment venue as well as the quizes, game shows and other musicians/singers around the ship. We were always able to find a seat and the waiting staff were very good negotiating around the many chairs and people to serve the drinks in the show lounges. Only small niggle was when I went to participate in a game of table tennis- there was no engagement with the staff member who was sitting with some younger cruisers. Myself and a few other adults left without playing although this had not been advertised as a 'teen' activity. We did 3 excursions which we thoroughly enjoyed. (Taste of Madeira, Fantasia and Souk in Agadir and Firemountain in Lanzarote). We could have done the Madeira activities ourselves for much cheaper. The wine tasting was really just a visit to a lace shop where we also tasted the Madeira wine. The lace was very expensive and not my taste.The last stop on the trip was at the botanic gardens - the guide tried very hard but at this time of year there was not much to see! We also had to pay extra to come down the hill in the wicker baskets (great fun)!! Much cheaper to take the cable car yourself. The Fantasia/souk trip was fun and worthwhile. We also did a bit of exploring ourselves in Agadir -taxi to and from the beach in the morning. The Firemountain trip in Lanzarote was excellent and well worth it. Overall we had a lovely time and would probably cruise with Thomson again if the itinerary and price was right. Read Less
Sail Date February 2017
After cruiseing for over 15 years we are very disappointed that our cruise on thomson majesty was well below par. when we arrived on board the staff were not very friendly.then we were show our cabin 4987 on deck 4 which was over the ... Read More
After cruiseing for over 15 years we are very disappointed that our cruise on thomson majesty was well below par. when we arrived on board the staff were not very friendly.then we were show our cabin 4987 on deck 4 which was over the engines .when we went to bed at 10 pm we were unable to sleep because of very loud engine noise so i went to the casio and sleep on a lounger for 4 nights.on the fifth day i was taken ill with possible food poisioning.and spent the day on sun lounger on deck 7.unfortuley the food was not fresh.and was heated under lights for long periods.Made my concerns to the reception on severial accions but was told the ship was full and should read the small print in broucher.we will never sail with thompson every again. the first 3 nights we did not have any shows Read Less
Sail Date February 2017
The ship was tired but maintained character that you will not find on the large newer ships, dining was great with standards matching many others and strive that was better than we had on the Britannia in November. Food and service in ... Read More
The ship was tired but maintained character that you will not find on the large newer ships, dining was great with standards matching many others and strive that was better than we had on the Britannia in November. Food and service in the Bistro is exceptional and well worth the cover charge.. The main entertainment team was poor but Muzzik unlimited and some of the other acts were excellent and more than made up for the lack of talent from the main team. The cruise director was one of the poorest I have seen not even acknowledging people unless they spend most of their time around the pool where he was the centre of attention and the main attraction. The ship had a lot of sway when moving and rolled a lot in the night passages which many found uncomfortable. The captain was not able to be understood during his navigational messages which came across very fast in broken English once a day and unfortunately the safety muster didn't seem to be taken to seriously by those reading from their notes during this.. We only booked 1 excursion and had that refunded at El Hierio where the rep disappeared before we were able to get off the bus and we were left with 200 others wandering around a very run down area where the highlights were watching a man change a tyre or having pics by the bins that littered the streets. Other than that we used local taxis and saved a fortune compared with ship excursion prices, Medira take a hop on hop off yellow bus tour past many of the main sights and the cable car to the top of the region for only 23 euros as opposed to £39 each La Palma beach transfer we used a local taxi for 4 and local bus back for under 20 euros for all of us ..ship £20 each Valverde town transfer ... Save your money and don't bother.... Would I cruise with Thomson again... yes Would I choose a small ship again ...yes Would I opt for a standard room ...No Read Less
Sail Date February 2017
On an average we have been going on two cruises with Thompson, but this was the first and last time on Majesty. 'Welfare cabin' so called was very small with nowhere to store wheelchair or cases. In the wet room the tiles ... Read More
On an average we have been going on two cruises with Thompson, but this was the first and last time on Majesty. 'Welfare cabin' so called was very small with nowhere to store wheelchair or cases. In the wet room the tiles badly needed replacing, the shower head was no bigger than a rose on garden watering can,absolutely nowhere to put toiletries, and a plug that did not fit plug hole. Buffet restaurant walkways unsuitable for wheelchair and no designated disabled tables thus it was difficult to find a place for our meal. Theatre had two designated places but partially blocked view due to large pillars This ship let down the name of Thompson There were a number of disabled toilets around the ship which again were very tired. The man on duty at the reception desk was rude and unhelpful.certainly not an asset In my view this ship decidedly DISABLED UNFRIENDLY Read Less
Sail Date February 2017
First time cruisers, chose Thompson Majesty for all round package. Lovely ship with 1st class staff, from arrival to departure, everyone was really friendly & helpful. Stewards worked non stop to ensure a spotless ship from top to ... Read More
First time cruisers, chose Thompson Majesty for all round package. Lovely ship with 1st class staff, from arrival to departure, everyone was really friendly & helpful. Stewards worked non stop to ensure a spotless ship from top to bottom, housekeeping was also first class, with cabins cleaned top to toe. Entertainment was excellent, with superb solo & group performances daily. Food on hand almost all day & night, good quality & plenty of it. Drinks were reasonably priced. Only downside to an otherwise excellent holiday was the lack of WIFI for the one long day at sea, I understand we were at sea but WIFI package was available to buy & at best service was sporadic. I think as money spent it should be included in price & upgraded. Our cabin was on the 8th floor, ship was as quiet as you could expect a ship to be, very slight swell was actually very relaxing during travel, which was mostly through the night. Read Less
Sail Date February 2017
Please do not go by other ratings. We boarded the ship and were well looked after from start to finish. The crew were amazing so friendly and so helpful. We really enjoyed the entertainment team lead by Taylor, great fun. We really enjoyed ... Read More
Please do not go by other ratings. We boarded the ship and were well looked after from start to finish. The crew were amazing so friendly and so helpful. We really enjoyed the entertainment team lead by Taylor, great fun. We really enjoyed the choice and quailty of the food. We did have a hiccup by hubby going down ill with tummy problem and we were confined to cabin but that was understandable as there are 2000 people on board. we missed the captains night and getting off at Madeira which was unfortunate. However one comment was made that they never saw the captain well I didn't want to see him as he had a job to do and being on deck wasn't the place to do it. Our cabin was fine well maintained and kept beautiful clean by the cabin stewards Heindy and Julus. All in all total value for money, really enjoyable and can't wait to go again. This ship will be changed the end of the season to the Thomsons Dream I can't wait to go on it and will be booking as soon as we are back in the Uk. Read Less
Sail Date February 2017
2nd time on this ship still not seen the captain does speak once a day through tanoy but could not understand word he said. very bad point toilets or lack of them, hundreds people on sun deck and pool deck only 1 toilet on each deck ... Read More
2nd time on this ship still not seen the captain does speak once a day through tanoy but could not understand word he said. very bad point toilets or lack of them, hundreds people on sun deck and pool deck only 1 toilet on each deck with people waiting turn to use them. or go down to deck 9 where there is another toilet. Food was good however they had an indian food night on deck 10 I asked what was on offer for people who do not eat this food and was told use another restaurant. Entertainment pool side very good during day fireworks lounge at night good . Main showbar went twice second time went to toilet so staff gave our seats away could not get them back did not matter as team were rubbish anyway worse showteam seen on my 19 cruises just a bunch of kids trying to do grown up work. On the second last day a sickness bug struck so self service was cancelled and staff served up meals for you. these are my thoughts not everyone will agree with me Read Less
Sail Date January 2017
The cruise was on average what you would expect. The food, drink, entertainment, and ship was nothing more than what you would expect on a cruise at the expense paid. If this was the worst than I would have marked higher. A few staff ... Read More
The cruise was on average what you would expect. The food, drink, entertainment, and ship was nothing more than what you would expect on a cruise at the expense paid. If this was the worst than I would have marked higher. A few staff were good, cleaning staff and security were excellent - very polite, well mannered, looking after the guests. However most of the staff acted as if they clearly did not want to be there, especially most of the drinks waiting staff. You could see the background politics i.e. arguments and bitchiness. The aftermath of the arguments could be seen clearly while serving customers. On a 7-day cruise we must have waited near enough 24 hours in total to be served drinks during shows we watched. The entertainment was average, but the waiting staff must have enjoyed it as they spent a lot of the time watching it and dancing along. The casino was terrible. We put a bit of money aside to go to the casino (thinking we would get drinks served at the gaming tables due encouraging us to stay at the tables longer which is impossible if you have to keep going to get a drink yourself). While at the table we asked for a drink and got told it wasn't their area to serve drinks. Having to leave the table to get a drink saved us money. Food on the ship is what you would expect. Drink is done in small measures with plenty of ice to hide it- what you would expect. Went for a non-alcoholic drink (coffee and orange juice) at 9.30am and was charged- some time restrictions were for no reason. This was the first cruise we went on and it was average to what we expected. Nothing jumped out to give it a wow factor. Entertainment staff were average and also ignorant- never saying hello and walking by guests ignoring them. You would think that a simple "morning" as they walk by would be given as a courtesy. Walking round off ship, passing by none of the members of staff would even say hello, apart from the security. Again you would think this is common courtesy. The flight with Thomson on the way there was as expected. On the way back I got physical and verbal abuse for reclining my chair due to needing the room ( tall guy). The staff on seeing this did nothing. Some people did enjoy the cruise but several couples we spoke to, agreed it was below par or worse. Read Less
Sail Date January 2017
Celestyal Majesty Ratings
Category Editor Member
Cabins 3.0 3.3
Dining 3.0 3.6
Entertainment 3.0 4.1
Public Rooms 3.0 3.8
Fitness Recreation 3.0 3.3
Family 5.0 3.3
Shore Excursion 4.0 3.5
Enrichment 4.0 3.3
Service 5.0 4.2
Value For Money 5.0 3.6
Rates 5.0 3.7

Find a Cruise

Easily compare prices from multiple sites with one click