3 Avalon Waterways Avalon Vista Cruise Reviews

Because of low water levels on the Danube, our trip was not up to our expectations. Avalon handled the situation very poorly. We called them before we left for the cruise and we were told that sailings were going as scheduled. They ... Read More
Because of low water levels on the Danube, our trip was not up to our expectations. Avalon handled the situation very poorly. We called them before we left for the cruise and we were told that sailings were going as scheduled. They actually knew at that time that other trips had been interrupted. Not only did we have to switch our boat once, but we had to pack up and move twice. From other reviews we were told that the Avalon crew was exceptional. We did not find that was the case. As a matter of fact, our cruise director had no personality at all. The crew was lacking smiles and I feel it may be because of the additional work that they had to do that week. We embarked in Budapest and attempted to sail to Vienna. After an hour and a half we were told by the river authorities that we had to turn around. We spent an additional 2 days on the boat in Budapest sailing nowhere. Avalon made another poor decision to sail the vessel into Hungry when they could've bussed us an hour and a half West. They did offer $500 refund and a free concert p/p. We feel that was totally inadequate. We were also unable to do some of the other extra excursions that we had paid for in advance and were hoping to do. Also, we never made it to Nuremberg. That was partially our choice because we did not want to spend a day bussing around for approximately nine hours! I would definitely think twice about doing another river cruise and certainly not with Avalon! I do have to mention that the boat was beautiful and the design of the rooms was lovely. Sorry we couldn't have spent more time sailing on the boat. Read Less
Sail Date October 2015
Our 11 day Avalon cruise started with three days on land in Prague. Very nice accomodations, great city tour. We met on first night with cruise director, at that time concerned travellers questioned the river levels, as we heard they were ... Read More
Our 11 day Avalon cruise started with three days on land in Prague. Very nice accomodations, great city tour. We met on first night with cruise director, at that time concerned travellers questioned the river levels, as we heard they were low. We were told that by the day we were to sail, that the water levels were probably going to be okay. We were lead to believe that somehow the water levels could be manipulated by man power, dam? Departure date came and we were given a choice to see Nuremberg by bus, as we couldn't sail, due to low water, or take a bus to A small village up river where boat was docked. To see Revensburg, we also had to bus, ship couldn't get there either. Did not dock in Passau, had to be bussed there from village. Avalon advertises their cabins with the great view. Anytime we were docked, there would be another ship parked directly beside us, never even got to open curtains. Our sailing was done in early evening or night, so never got to see the wonderful sights advertised. We did dock in Linz and Budapest, so we were able to go ashore to explore on our own. Daily tours were really early. Biggest disappointment was that we never got to enjoy the views from our cabin, which was explained to our group the last night: reason being that River cruising is so popular that there is not enough port space for the ships. The staff on the Avalon Vista was great, cruise director not so much. Read Less
Sail Date August 2015
Just back from a Danube River Cruise on the new Avalon Vista, we are disappointed by the poor overall experience that Avalon Waterways delivers. Budapest-Nuremberg. August 2012: We boarded the ship in Budapest and were very impressed ... Read More
Just back from a Danube River Cruise on the new Avalon Vista, we are disappointed by the poor overall experience that Avalon Waterways delivers. Budapest-Nuremberg. August 2012: We boarded the ship in Budapest and were very impressed by this new ship, having cruised a lot all around the world , and on many river cruises. The ship was docked next to the famous Chain Bridge, in the heart of Budapest, a short taxi ride from our hotel. It couldn't have been a better location. The ship itself is impressive for a river ship, beautifully designed, with sleek lines and a tasteful, modern decor. The main lounge is stunning, with panoramic floor to ceiling windows all around, and even better, there is an open deck lounge forward from where you can see everything. The Club Lounge located aft is also extremely nice and cosy, with drinks available at all times, but bad cookies. Our Stateroom, #208 was just fabulous, with the famous floor to ceiling sliding windows (really great), lots of space, great closets and drawers all around; better than on many large cruise ships, good lighting and large beds. The bathroom was especially great: Large, lovely decor with marble, good lighting, great L'Occitane amenities nicely replenished all along the cruise; and an extra large shower with a glass door and good water pressure. The best showers I have had in a long time. The Welcome couldn't have been nicer, with crew and staff extending a warm welcome and committed to make you feel welcome. Everything seemed perfect, ready for a great experience, but problems were lurking: Bedding: It turned out that the bedding looked much better than it was comfortable: If the sheets are made of nice cotton as advertised by Avalon: The pillows are made on 100% cheap synthetic fiber, hard like a rock, just like in the cheapest roadside motels along some remote highway. We asked for soft, feather pillows (or pillows made of natural fiber) only to be told by both the housekeeping manager and the front desk manager that none were available, and that there was nothing they could or would do about this. That was the first big disappointment. Giving it a try that first night; we developed quickly a pain in the neck and ended up the first night sleeping on folded bath towels! On a luxury ship! Fortunately, we have friends living in Vienna, the next stop on the cruise, and we called them immediately, asking them to lend us two good soft feather pillows (filled with 100% natural fiber) for the remainder of the cruise. Believe me, this was not a luxury or an indulgence. But we had to ship the pillows back at the end of the cruise at our own expense and disturb our friends. The duvet: Again Avalon touts its duvets. Unfortunately they are also made of synthetic of the cheapest kind. We had to take out the duvets out of the sheet and replace them by the blankets provided, which were also of a cheap quality (76% synthetic) but we had to make do with that. However this was not pleasant. Overall, the bedding was just not comfortable, and only our friends' pillows saved the day. Food: Overall the food was from mediocre to just plain bad, and this all along the cruise. If a good selection of breads was always available at breakfast, including all the famous german breads, and the small good individual rolls; they were never available at lunch or dinner where only puny, mediocre little slices of plain bread were available. The cookies were a complete disgrace: some were hard like a rock. I nearly broke a tooth on one, no kidding. They were especially bad and cheap in the Club Lounge. All this while we were crossing countries famous for their cookies, breads and good food! In fact, the food and the breads were so mediocre that we ended up looking for a bakery at each stop during the cruise, always finding one easily, and buying breads, cookies and cakes for dessert. Never done that before on any cruise! We also ate lunch or dinner ashore when we could, in order to have some good meals. Never done that before in my life! Only one lunch, touted as a "German Lunch" was decent and interesting with some local specialties; otherwise the food was so plain, so mediocre, so disconnected from what was all around us that it was shocking and meals became a real bore when they could have been a great experience as the service and the design of the restaurant itself were extremely nice. The salads and buffets were especially mediocre. This is a real shame, as Avalon could easily deliver a luxury experience as: -The layout and design of the ship is innovative, impressive, luxurious and even stunning. -The staff was extremely nice and helpful, always trying to make you welcome and comfortable (with what they had). Their training was impeccable, and they were providing great service at all times. -The Cruise Director was extremely good and nice, doing a great job at all times without fail. -The excursions were well organized, with interesting guides. However, considering Avalon prices, the food and the bedding are not acceptable. Overall, Avalon fails to deliver a good experience, and we are very disappointed. It was a relief to find a good bed and good food in Munich where we stayed after the cruise. Read Less
Sail Date August 2012
Avalon Vista Ratings
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