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74 Scenic Crystal Cruise Reviews

This was my first river cruise and won’t be my last. Had a wonderful experience on the Scenic Crystal. Wonderful staff, great excursions, food was outstanding. We came with a group of 18. Couldn’t have been a better way to travel with ... Read More
This was my first river cruise and won’t be my last. Had a wonderful experience on the Scenic Crystal. Wonderful staff, great excursions, food was outstanding. We came with a group of 18. Couldn’t have been a better way to travel with this many people. We had 160 people on our boat but never felt crowded. Plenty of space to accommodate our group.They had such a nice variety of excursions. Always something for all interests. The staff saw to our every need. They all seemed to work together as a team . The food was very good. Loved that we had 2 nights with different dining experience’s outside of the normal dining room. Nice variety of entertainment . Also very happy with the way they timed everything. Never felt rushed or over scheduled but yet we saw and did so much. Very well organized and run operation. Loved that everything was included. No upgrades required. Thank You Scenic Crystal for a wonderful first River Cruise. Read Less
Sail Date September 2019
Scenic provided an all in one totally all inclusive cruise with a terrific itinerary and solid caring support throughout the entire experience. Scenic delivered on all of the advertised features and programs and they were very co operative ... Read More
Scenic provided an all in one totally all inclusive cruise with a terrific itinerary and solid caring support throughout the entire experience. Scenic delivered on all of the advertised features and programs and they were very co operative with our request for an early flight overseas before our scheduled departure as our flights to and from were both part of our package. We also chose the Prague extension at the end of the river cruise and we were certainly not disappointed as both the quality and value of this option was once again incredible. We also had a fantastic Scenic tour guide with us throughout the entire experience in Prague. We would certainly recommend and wouldn’t hesitate ourselves to once again travel with Scenic. It was an awesome experience that we will never forget. All of the extras with the Scenic enrich program were also incredible and thoroughly enjoyable and they were all exclusive for just our Scenic group. We have never received this kind of treatment and attention before on any of our previous vacation experiences. Thank you to Scenic and all of their staff for really delivery something very special. Read Less
Sail Date August 2019
Dates fitted - I wanted to do a river cruise in Europe- friends had a conference in Vienna so it seemed like a good idea to combine work and pleasure. I had completed a Nile river cruise in egypt and loved it so thought a chance to see ... Read More
Dates fitted - I wanted to do a river cruise in Europe- friends had a conference in Vienna so it seemed like a good idea to combine work and pleasure. I had completed a Nile river cruise in egypt and loved it so thought a chance to see some of the areas in Europe that I hadn’t visited would be good. The staff and crew have been excellent- especially the captain and butlers. Cabins are good except that the very small shower is difficult for taller people. Entertainment was exceptional - all activity alternatives were great - I enjoyed all of the ones I chose - particularly enjoyed the bike rides - especially the ride through Vienna. Musical entertainment was outstanding - loved string quartet, palais Lichtenstein, piano recital etc. also liked being able to walk each morning on the upper deck track. I found the gym fairly limiting as it was too small and very airless. A defibrillator should be mandatory and a trained medical staff member present. Overall I loved my cruise and would consider joining another scenic cruise. The most impressive thing is that you are exceedingly well looked after and that you don’t pay for anything once you are on board. Food is amazing and all food and beverages are provided with great generosity. Thank you Team Scenic. Read Less
Sail Date August 2019
Scenic came highly recommended by our travel agent and she was spot on. From the pickup at our hotel in Amsterdam to our departure in Budapest, Scenic provided a first class experience. Our Cruise director made the trip exceptional with ... Read More
Scenic came highly recommended by our travel agent and she was spot on. From the pickup at our hotel in Amsterdam to our departure in Budapest, Scenic provided a first class experience. Our Cruise director made the trip exceptional with his knowledge of the ports we visited and his daily port talk. Our balcony cabin was spacious and well maintained throughout our cruise. The food was Michelin star quality, with quality rather than quantity being the rule of the day. His dinners echoed the regions we were passing through and there was a good variety of options on the menu to choose from. Unlike shows provided on large ocean going ships, the daily entertainment usually highlighted talent from the port we had just visited and there was an awesome pianist who provided entertainment throughout the trip. Would I recommend Scenic for those seeking a River cruise, without a moments hesitation. Although Scenic may be a bit expensive, I always believe you get what you pay for and I feel we got more than our monies worth on this trip. Kudos to Scenic for providing a memorable trip. Read Less
Sail Date August 2019
We chose the Scenic line for the features of the ship and for the all inclusive vacation they offered. The "leave your wallet at home" line resonated as did the itinerary. We were not disappointed. The ship and the service was ... Read More
We chose the Scenic line for the features of the ship and for the all inclusive vacation they offered. The "leave your wallet at home" line resonated as did the itinerary. We were not disappointed. The ship and the service was absolutely five-star and the on shore excursions were well planned and interesting, and many times very educational. The idea of a private concert by wonderful ensemble in an amazing venue was unbelievable. And then, because dinner was a little earlier that evening, that they then gave us another light meal when we got back was pure pampering! It seemed that we had gourmet dining three meals a day, every day. And when, after only a few days, the chief butler asked me by name what he could do for me, blew me away! The personal attention of the Cruise Director was above and beyond. At disembarkation he offered to arrange a taxi to the apartment we had rented for a further five days, and after establishing a time, he said, "Just go and relax in the lounge. I'll come find you when your ride arrives." If this is typical Scenic cruising, why would I choose anything else? Read Less
Sail Date August 2019
Our ship was changed from the Jasper to the Crystal a few days before we departed. Slight disappointment. They allowed us to board at 12:00 instead of 3pm as we had to be out of the hotel room by 11:00am. We enjoyed drinks and met other ... Read More
Our ship was changed from the Jasper to the Crystal a few days before we departed. Slight disappointment. They allowed us to board at 12:00 instead of 3pm as we had to be out of the hotel room by 11:00am. We enjoyed drinks and met other guests in the lounge and the room was ready by 1pm. The ship was excellent though. Very clean and comfortable. It had been updated. The state room was perfect for our needs. Plenty of storage room. The balcony with the ability to close the full glass sliding doors and able to close the power glass window on the railing, was wonderful. We were on the second floor and it was certainly not second class. In fact it was the best location for closeness to the main activities on the ship. I.e. Dining room, guest lounge. Staff was excellent, very friendly. Couldn’t do enough for you. The butler came to our room shortly after we got settled in and explained his services. He was there for our every need gave us his direct number to call anytime. Made us feel very comfortable. The food and drinks were beyond excellent. Very professionally prepared and presented. Great variety of food with multiple choices. Smaller potions and that was nice, but you could ask for seconds on anything. There was always smaller print on the bottom of the menu that gave you the option for the simpler basic items. Burgers, meat and potatoes, etc.. The drinks, well anything you wanted. Just ask. Local beers were always available. Fancy cocktails made to order it you preferred. They had no set closing time. After the nightly entertainment we would sit around and socialize maybe too late some nights. We were never asked to leave but felt was likely last call after lifting out feet for the vacuum to go by. Late night, 11 to 12:30 am, visiting with the staff was most enjoyable. Learning about their way of life working on a cruise ship and family. The on board nightly entertainment was very good. Nice variety through the 2 weeks. Something for everyone. Many opportunities for socializing and dancing. It was your option to partake, but get there early as the seating always ran out. The choice of excursions was excellent. From guided to self-guided tours. Local tour guides were good. E-bike tours were great, Sign up early. Only 40 E-bikes on board. The info explaining each tour before you signed up was good. Explained all aspects. What you would see and do and how much walking was involved. They always had a gently walking group. Read Less
Sail Date July 2019
Scenic are by far the most friendly and professional of the river cruising companies. Excellent service with an outstanding menu and so many shore excursions to choose from.Staff were always friendly, courteous and always available to ... Read More
Scenic are by far the most friendly and professional of the river cruising companies. Excellent service with an outstanding menu and so many shore excursions to choose from.Staff were always friendly, courteous and always available to provide additional information. Cruise director Tadej was outstanding He handled the change of ships with ease and it was of minimal inconvenience to the passengers. Shower was a little small in the Crystal. Adequate room in the State room for a couple, but may be a bit tight for 2 singles. Ports were great with interesting and variety of shore excursions, would have liked to spend longer at some ports. Able t change excursions with no fuss from the Crew. Dining was exceptional with many courses for each meal and all drinks included. The gym was adequate if you wanted to work out. The sun deck was a great vantage point for the senasational river views along the way. A great cruise for an overview of where you would like to go back to and spend more time. Read Less
Sail Date July 2019
We chose Scenic as we were looking for a cruise that was 100% all inclusive. It turned out to be the right decision as we never once had to pull out our wallet. The only additional cost was a massage! Scenic lived up to everything we ... Read More
We chose Scenic as we were looking for a cruise that was 100% all inclusive. It turned out to be the right decision as we never once had to pull out our wallet. The only additional cost was a massage! Scenic lived up to everything we expected. Rooms were excellent and the addition of a small balcony was great on mornings when we wanted room service rather than eating at the restaurant. Food was very good with incredible selection. Tours had enough variety that it appeared there was something for everyone. For people considering a river cruise for the first time here are some pointers that I was not aware of and had I known it would have made the experience even better: 1. Don't take the top deck for a room if you are travelling in the summer. Air Conditioning works better on the lower level. Rooms closer to the back of the boat are louder due to the engine. If you like white noise then they are great. Rooms closer to the front you hear everyone passing your room. 2. Do your research on destinations along the river you are cruising on along with tours. Some of our tours were two hours bus ride before you got to your destination. My assumption was destinations would be a virtual walk off the boat. (I understand the Rhone is more like this). When it was it was a walk off the boat such as Durnstein it was fantastic! 3. Compare docking stops. On the Danube we sailed by Passau. It looked fantastic but Scenic does not stop there...… Viking does. 4. Understand how often you can be up on the sun deck on the river cruise. Depending on low bridges or locks you are limited to just the lounge area below. This is when you really want a balcony ….. or pick a different river. The channel between the Danube and Nuremburg there are many locks. Although interesting we loved being up top so that is a disappointment. 5. On Scenic you would do a tour and the boat would continue down the Danube and you would pick it up later in the day. One day we passed on the tours and enjoyed just cruising. Again look at the schedule..... this may have been my favourite day! Ultimately identify how much you want to be busy or relax and choose the right cruise based on this. 6. Beware that the success of a cruise can be very dependent not only on the staff but also who you have the luck of cruising with. With a minimum of less than 200 people if the group is fun..... you will have fun. We met many ships along our cruise and it became obvious we were very lucky with the group we had. 7. Cruise success is also dependent on whether the water is at the right height. Check months and get some statistics from your travel agents to try and ensure that you will be on the water for 100% of your trip...… or book last minute like we did. Read Less
Sail Date June 2019
We booked this on our travel agents recommendation, as we told her that we wanted a 5+ star experience and the best ship/company. Also, this was our first river cruise. We've done about a dozen ocean cruises on various lines. ... Read More
We booked this on our travel agents recommendation, as we told her that we wanted a 5+ star experience and the best ship/company. Also, this was our first river cruise. We've done about a dozen ocean cruises on various lines. Needless to say we were quite disappointed. Overall the staff on board was great. Super friendly, accommodating and tried really hard. The ship itself is old, dated and really needs a good cleaning and updating. The lounge area was always too hot, and all the hallways and lounge smelled like stinky socks all the time. Our room was booked in October and was one of the last balconies left at that time. It was the one directly next to the engine room and was SO noisy. We used ear plugs, but still never slept for the entire week. The Scenic App was always frustrating and didn't work well. The information given about the tours was always lacking (on the ocean cruises you can watch a TV channel that gives descriptions about the tours so you can decide what you want to do). The food was only okay. For the huge price we paid, we did not feel good value. And again, not a 5-star experience. Felt more like a generous 3-star in our opinion. Read Less
Sail Date June 2019
We chose this cruise to get a good overview of the countries along the upper Danube. We arrived in Budapest a day prior to embarkation, in order to have more time to explore the city. We stayed at the Marriott, which is the preferred ... Read More
We chose this cruise to get a good overview of the countries along the upper Danube. We arrived in Budapest a day prior to embarkation, in order to have more time to explore the city. We stayed at the Marriott, which is the preferred hotel for Scenic. We were picked up at the airport and transferred to the hotel, and then picked up at the hotel and driven to the Crystal. Everything went so smoothly, once we arrived, we were invited to enjoy a drink in the lounge and get our room cards when ready. This was a great way to avoid a lineup of everyone in the lobby. The food and service on the ship was excellent (although my mom, with whom I was travelling, felt that the food she had on a Caribbean cruise with Celebrity was just a touch better). The choices for excursions were plentiful and varied, although I found that with a few of them, there was either not enough free time, or too much free time, depending on how large the area was to explore. In Vienna, we ended up taking the hop on, hop off bus tour in order to see more of the city, as we had free time, and one of the stops was right in front of our ship at the pier. Our cabin (110) was fine for sleeping, although the shower was far too small. I can't imagine how a larger person could even move! The bed was comfortable and the cabin crew came in twice a day, once in the morning to clean and then again to turn down and leave the next day's schedule. Disembarkation was also quite smooth, and they even provided a tour of Nuremberg which was not listed as part of the trip. The also dropped us at our privately arranged hotel at the end of the tour, which was great, as we had expected we would have to arrange our own transport from the ship. Read Less
Sail Date June 2019
We chose this cruise based on the marketing done by scenic and had expectations of a five star luxury cruise. This was not the case, the air conditioning on the ship was inconsistent in the lounge and the bar service was slow with ... Read More
We chose this cruise based on the marketing done by scenic and had expectations of a five star luxury cruise. This was not the case, the air conditioning on the ship was inconsistent in the lounge and the bar service was slow with inattentive servers. The first time we called our “butler”, there was no answer. Apparently, they are also waiters and thus not always readily available. The housekeeping section was excellent with the cabin clean and well stocked. Embarkation and disembarkation went smoothly, and entertainment focused on local culture themes. The guides on the port excursions were excellent and the food was good. The special concert was a memorable moment and thoroughly enjoyed. We had an issue on an excursion in Vienna. As per the daily itinerary we received, we boarded bus number 4 for 9 am. Apparently, the cruise director had changed the bus destinations and made an announcement in the lounge at 845. We were unaware that we should meet in the lounge, as this was not on our itinerary. Normally we would have been understanding with this miscommunication, except that there had been plenty of opportunities for the cruise director to ensure all guests were informed. There was no sign on the bus identifying the destination; no lists or number of passengers were provided to the guides to ensure all passengers were on board the appropriate bus. Ironically, we had actually passed by the cruise director when exiting the ship. When the guide contacted the cruise director to explain the issue, his response was to tell us to take a cab and bring him receipts. Personally, I expected better support from scenic. Upon our return to the ship the cruise director asked if we had receipts and eventually apologized. The issue was not the cost of the cab and entrance fee it was about being in a foreign country with no cellphone and having to solve this issue with absolutely no assistance from scenic. We did eventually find the correct excursion however scenic had not even contacted the guide to be on the lookout for us. The purpose of booking the scenic cruise was to avoid having to travel on our own and enjoy a stress free holiday with included excursions and no worries. This was definitely not the case. Two days later we did receive a written apology from the cruise director and an on-board credit. We enjoyed the cruise on the Danube, however we will not be recommending scenic to our friends based on the poor customer service by the cruise director. The onus was put on the passenger to inquire about last minute itinerary changes and very little communication/info was provided in advance. Read Less
Sail Date June 2019
* Scenic river boat cruise from Bucharest to Budapest. * It was nothing short of a nightmare. * We will never set foot on a cruise ship again. * The cost of the cruise was very expensive and I expected there to be checks and ... Read More
* Scenic river boat cruise from Bucharest to Budapest. * It was nothing short of a nightmare. * We will never set foot on a cruise ship again. * The cost of the cruise was very expensive and I expected there to be checks and balances in place to protect the traveler. ie there was no doctor on the boat to administer to people who got sick. * We were sent 2 Scenic back packs which was a waste of money. I wish we had been asked if we wanted them. * The limo service sent to pick us up and return us from the airport costs 3 times what I could have made the same arrangements for. We did not pay the limo driver directly for this but Scenic would have this built into the cost of the cruise. Again, another waste of money. * Our cabin on the boat was at the back and our bed vibrated while the boat was moving. This made me feel nauseous. * A number of people arrived on the boat sick with a respiratory infection which quickly spread to other passengers. I was one of the people to get sick and spent several days in my cabin sleeping. I was so sick that I couldn't eat or drink at most meals. * When we finally got off the boat in Budapest I had the hotel call me a doctor. He put me on 7 days of antibiotics. Scenic were negligent in not bringing on a doctor to tend to those who were sick. * Every day the cruise director spent an inordinate amount of time patting himself on the back and telling us what a good job they were doing. This was totally un-necessary and a waste of our time. * Also time spent on the buses on the first 2 days of the 'cruise' was excessive. When we asked our tour guide how far we had travelled in the 2 days, he told us it was 500 kms. Never did we think that we had signed up for that amount of motor coach travel. * I'm asking Scenic to step up to the plate and offer us a rebate on what we were charged for this cruise. I feel like I just threw away $11,000 on this cruise and I'm asking for a sizable rebate. I'm NOT interested in any coupons for future travel as I will never set foot on a cruise ship again as I classify them as floating germ incubators. Read Less
Sail Date April 2019
We saw this cruise advertised about a year previous. it had an excellent price and was listed as a luxury cruise. We booked and were not disappointed. All decent river cruise lines have good food, service and staff. However, Scenic has ... Read More
We saw this cruise advertised about a year previous. it had an excellent price and was listed as a luxury cruise. We booked and were not disappointed. All decent river cruise lines have good food, service and staff. However, Scenic has brought it up a notch. The food was varied, excellent and the presentation was exquisite. Kudos to the chef and his staff. All staff were very well trained, friendly and accommodating. In addition, the tour director, Kathy, went to great lengths to handle any minor problems that came up. One the best features, which all the guests that we talked to found of great importance, was the fact that the price was all inclusive - all tips, drinks (except for certain premium spirits), tours, transfers, etc. were included. No guessing on what to tip to whom, no envelopes to fill, no fumbling for coins or bills to tip the guides, all-in-all a very pleasant and stress-free experience. When comparing prices with other lines, we took that into consideration. In other words pay a little more at the onset but no extracurricular charges through the trip and no invoice at the end unless you buy something in the on-board shop. The Scenic Enrichment tours were extravagant ( all included in the price )and the normal tours were guided by locals that really knew their business. We would not hesitate to recommend Scenic and will definitely use them in the future. Read Less
Sail Date March 2019
Cruise was supposed to be a river cruise from Budapest to Amsterdam, however, low water levels resulted in being bussed 800 km of the 1400 km trip. Scenic was not, of course, responsible for the low water, however, they almost certainly ... Read More
Cruise was supposed to be a river cruise from Budapest to Amsterdam, however, low water levels resulted in being bussed 800 km of the 1400 km trip. Scenic was not, of course, responsible for the low water, however, they almost certainly knew well before the Oct. 16/18 start date that they would likely have to bus passengers for more than 1/2 of the trip. They therefore should have cancelled the trip as they knew they would be unable to provide the product promised, or even a reasonable facsimile of it. This was a very expensive bus tour. We were put up at a hotel in Budapest for 2 days before being bussed over 300 km to board our ship. We were scheduled to be on the Crystal but instead boarded the Pearl (sister ship) but for only 2 days then bussed over 300 +km to board the Opal which we were on for 6 (or maybe 7) days then bussed for about 200 km to board the Amber which we were on for 3 days. Breakfast & lunch were, of course, buffet and were good. Dinners were, however, inconsistent. Beef not cooked correctly, entrees not hot. Service was good ie. prompt. Not the over the top friendly we're used to on ocean cruises. Could be because the crew was eastern European & it's not their culture. Very little on board entertainment but none really expected. Nice comfortable lounge. Read Less
Sail Date October 2018
Based on our Travel Coordinator's advice we selected the Scenic Luxury Cruises for our first cruise. The entire crew was superb. They were very attentive to our requests. As an example, while on shore I asked our Cruise Director, ... Read More
Based on our Travel Coordinator's advice we selected the Scenic Luxury Cruises for our first cruise. The entire crew was superb. They were very attentive to our requests. As an example, while on shore I asked our Cruise Director, Cathy, if she could point me to a pharmacy to purchase some throat lozenges. She said she would take care of it and when the group got together a little later, Cathy had purchased them and did not make a big deal out of it. River cruising will always be impacted by the amount of water in the river. The Rhine River was sufficiently low that we had to disembark the Ruby and take a more shallow day cruise through the Rhine River gorges. While the guests were on the day cruiser, the crew disembarked our luggage and drove to the other end of the gorges where the Crystal was waiting when we arrived. Scenic and their crews did an excellent job of keeping the passengers informed and then doing the ship switch professionally. By the way, the unplanned day cruise ship was filled with tourists and locals and ended up being a pleasant experience. The on shore tours and events were excellent. In addition to the crew, we enjoyed meeting fellow passengers and sharing stories. In summary, Scenic was a great experience. Read Less
Sail Date September 2018
Our cruise director was fantastic. She did her very best to resolve problems and kept a very positive attitude throughout the entire trip. We did not really appreciate changing ships after four days, without being told at the beginning not ... Read More
Our cruise director was fantastic. She did her very best to resolve problems and kept a very positive attitude throughout the entire trip. We did not really appreciate changing ships after four days, without being told at the beginning not to unpack all our clothes. Communication would have been appreciated. Loved the electric bikes. Disappointed one tour was cancelled. Loved the opera and piano concert at the palace.... and we are not really opera fans! The performers was fantastic. The setting was dreamlike! Marco, the piano player on the scenic was wonderful. A real entertainer. We really enjoyed his performances. Food was ok. The steak and lobster dinner was a disaster. Most dinner choices were tasty. Portobellos was very good -- but you had only one night. Hated flying Air France ( 9 hours in premium business class with a small bottle of water given at the beginning and a 3 ounce glass distributed in hour 8. Awful service). Loved flying KLM. Our cabin on the Ruby was well laid out. The cabin on the Crystal not so functional. We believe Scenic did the best they could given low water levels Read Less
Sail Date September 2018
I chose Scenic for our Rhine River Cruise based on web research (including this site) and other independent sites. Obviously Scenic is not as well known in the U.S. due to their lack of advertising. Every time we would mention that we were ... Read More
I chose Scenic for our Rhine River Cruise based on web research (including this site) and other independent sites. Obviously Scenic is not as well known in the U.S. due to their lack of advertising. Every time we would mention that we were going on a River cruise folks would say, "On Viking?" Ah, the power of PBS advertising! I knew that with water levels low in Europe this summer the potential for an interrupted journey on the Rhine was a possibility--and, yes, that's exactly what happened. However. I give Scenic high marks for handling this in stride and my remembrances of this cruise will be about the wonderful experience, service and excursions rather than the slight trip disruption. Having never taken another river cruise I don't have a basis for comparison but I doubt that any other company could pull this off any better than Scenic. We disembarked Amsterdam on the Scenic Ruby (instead of the Jasper as advertised) and Scenic was very open that up river problems caused them to switch boats. No problem, the Ruby was an excellent vessel that was refurbished not too long ago. Great crew (excellent butlers), great food and entertainment and top notch cruise director. Shortly before we reached Koblenz we were informed that the trip would be interrupted so we had to repack. After our morning excursion to Cochem (outstanding) and lunch (o the Ruby) Scenic put us on a commercial sightseeing boat to go through the Rhine Gorge for three hours (i.e., not bussed but still cruising) and then coaches for the last 40-50 km meeting our new ship (Crystal) at Rudesheim. When we arrived in our new cabin all our luggage (including carry ons) was waiting. The cruise continued as normal, albeit with a different ship which was virtually the same as the Ruby although the Crystal was several years newer. Never crew but same great service, food and entertainment and our Cruise Director (Kathy) stayed with us which really helped the continuity of the cruise. I would recommend Scenic and take the exact same cruise EVEN IF I knew there was going to be a water level disruption. The Scenic people are pros and this was a first class cruise. Scenic made a big deal about how we continued cruising despite the interruption whereas other cruises required passengers to finish much of the tour by coaches. I don't know how true that is, but I will remember this wonderful cruise experience, not the slight trip interruption. Kudos to Scenic. Read Less
Sail Date September 2018
After lots of consideration, we booked our first ever river cruise with Scenic, on their Rhine Highlights cruise which departs from Amsterdam and meanders down the Rhine to Basel, Switzerland. We chose Scenic largely because it was ... Read More
After lots of consideration, we booked our first ever river cruise with Scenic, on their Rhine Highlights cruise which departs from Amsterdam and meanders down the Rhine to Basel, Switzerland. We chose Scenic largely because it was advertised as all-inclusive and also to experience the line's newest ship, the Jasper. Thus, we were dismayed to be informed the day before departure that the Jasper was unavailable and we had been switched to the Scenic Ruby (a considerably older build). Transfer to the ship from the airport was handled very smoothly. The Ruby is showing its age a bit, and the layout of the Royal Balcony Suite, especially the bathroom, was such that it seemed a bit cramped. Nonetheless, the room was spotless, and we were greeted with all the special amenities that Scenic offers its guests. The crew and staff were outstanding, especially our cabin butler and housekeeper. They both learned our preferences within the day and insured that everything was as we liked it throughout. Due to low water levels, we were transferred to the Crystal after three days. It totally met our expectations! And service! Our Ruby butler communicated our preferences to his counterpart on the Crystal and everything was exactly how we wanted upon arrival! Dining options were excellent, especially the two prime dining experiences, La Rive and Portobello. Even in those venues, my husand's needs for gluten-free choices were accommodated. The excursions were all well planned with varied options from which to choose each day. The cruise director was great. She pulled off a miracle when, on the day of the ship transfer, our ship was unable to arrive as scheduled to pick everyone up. On the fly, she arranged lunch for 166 people and made alternate transportation plans...all with a smile and good humor! I also appreciated that some options were available for "gentle walkers" - those people who preferred less strenuous activities, even though we did not need those. I thought the cruise was exactly as advertised and it was indeed all-inclusive. I'd certainly rate our as Scenic experience excellent and would definitely choose to cruise with them again. PS: My ratings reflect our experience on the Scenic Crystal, not the Ruby. Read Less
Sail Date September 2018
We did a European river boat cruise with Scenic. With river cruises you need to be aware that if river levels are either to high or to low your cruise may become a bus tour. We were very fortunate that we were able to go all the way from ... Read More
We did a European river boat cruise with Scenic. With river cruises you need to be aware that if river levels are either to high or to low your cruise may become a bus tour. We were very fortunate that we were able to go all the way from Budapest to Amsterdam. The ports we came to were all beautiful and full of history. Our ships cruise director did a wonderful job. Scenic gears there excursions to an older age group 60-75ish. What we were really disappointed in was the service and food. The morning meals when order from kitchen often took a long time and came out cold. The same happened at lunch. The buffet if you came later was often cold as well. At dinner time the meat was often very dry and limited menu to order from. Even though we struggled with the food we did have some excellent service from Antonio and Royanto. We did use room service 4 times. Twice we got what we wanted once the order was wrong and once it never showed up. We were disappointed with the cabin Stewart. She never gave us clean towels or glasses unless we asked for them This should of been done daily. Our bar fridge was not filled up daily as it should of been. We had to complain to front desk a few times in order to get things done properly. Read Less
Sail Date August 2018
Friends past experience had me yearning to sail on Scenic having already done one riverboat cruise on Avalon As expected Scenic provided a five star experience. Nothing was too much trouble and everything ran like clockwork. The ... Read More
Friends past experience had me yearning to sail on Scenic having already done one riverboat cruise on Avalon As expected Scenic provided a five star experience. Nothing was too much trouble and everything ran like clockwork. The dining and bar staff were exceptional as was the young lady who cleaned our room We sailed from Budapest to Amsterdam for 15 days. My only complaint and this is a huge one was about the location of our stateroom. Never ever take the last suite on the middle deck. My husband called it the cell from hell. And we became very sleep deprived due to the boat engine being right next to our verandah We did complain however the boat was full so no change of cabin was available Excursion and entertainment was super. The food was tasty and the wine ran freely My husband loved being able to check a bike out and ride when he wanted to. A lovely trip minus the cabin Read Less
Sail Date August 2018
Ships looked inviting and upon the advice of our travel agent, liked the flexibility of payment plan and the all inclusive feature, nice when you don't require using your credit card too often. Everything was well co-ordinated and ... Read More
Ships looked inviting and upon the advice of our travel agent, liked the flexibility of payment plan and the all inclusive feature, nice when you don't require using your credit card too often. Everything was well co-ordinated and our cruise director on the Ruby and Chrystal did an outstanding job. Our cruise had to be deviated due to low water but the extra time and effort taken by Scenic to ensure that our trip was memorable certainly paid off. We had a wonderful experience. All the stops were lovely and each offered a diverse selection that appealed to anyone. Enjoyed the great selection of food and the flair of the country we were in at the time. Staff were warm and pleasant and always willing to help. Ship was kept very clean and inviting. We certainly would recommend travelling on a river cruise and Scenic would be one of our top choices Read Less
Sail Date August 2018
A European River Cruise had been on our Bucket List for sometime. After attending the Information Meeting we were completely sold and booked immediately on the Jewels of Europe Cruise - Amsterdam to Budapest and onto Prague. Our ... Read More
A European River Cruise had been on our Bucket List for sometime. After attending the Information Meeting we were completely sold and booked immediately on the Jewels of Europe Cruise - Amsterdam to Budapest and onto Prague. Our experience with Scenic was everything we had hoped for and much more. The ship(s) (will explain in a minute) were very well appointed, our cabin was spacious and comfortable, the staff were marvellous and very attentive and the food, exceptional! As stated in the information we had received ahead of time, and from what we had read during our research, these river cruises can be affected by the water levels. Such was the case during our cruise when the recent heat wave across Europe left all the main waterways at exceptionally low levels. As a result, we were forced to change our ship twice in order to get around the low waters. Scenic found solutions and even though we had to change ships twice mid journey - through no fault of theirs, they made the transitions seamless and all passengers that we came in contact with were thankful that we were able to remain 'cruising' and not be relegated to Buses for the remainder of our journey. We travelled on the Scenic Opal, transferred to the Ruby and finally to the Scenic Crystal. All ships, staff, accommodations and food were top notch. Our excursions were all wonderful with experienced and interesting Tour Guides. We loved having choices and the Enriched Experiences were terrific. All in all, I cannot think of a single thing I would change.... we loved 19 days with Scenic. I think they went out of their way to make us feel special and well cared for, with no detail overlooked. A special shout out to our Tour Director, Tadej..........he worked tirelessly to ensure everything ran smoothly...... thank you for making everything so special!! Read Less
Sail Date August 2018
On advise from our travel agent and excellent reviews we decided to travel through Europe on a river purpose built vessel and experience this fantastic trip ourselves , booked a year in advance to secure a cabin on deck 3 ,before the ... Read More
On advise from our travel agent and excellent reviews we decided to travel through Europe on a river purpose built vessel and experience this fantastic trip ourselves , booked a year in advance to secure a cabin on deck 3 ,before the actual cruise we booked through Scenic into the Marriott ( outstanding hotel) and the view on the Danube river to give us enough time to explore the city for a couple of days The day of embarkation , smooth and hassle free, disembarkation in Amsterdam likewise with transfers well organised by our outstanding cruise director Patrik . The Ship is what it is , modern and clean with excellent and very professional and friendly staff who do their best to make this a great experience. We didn't use the room service as we preferred to use the dining facilities in the main mess room, that was our choice , my guess is the cabin (333) is fairly compact but well appointed but not great for in cabin dining :-) The set up of these ships , only one dining room to accomodate all passengers for meals and if the bell rings for ' Chow time' people seem to rush down to secure their seats and if you decide to enter a bit later you feel sort of stranded , Scenic try to sort this out by using their Porto Bello area in the main lounge as well , this helps to a certain extend and this should be done every time , and am sure the hotel staff is aware of this . Dining is okay , I am not a complainer by all means, on a scale of 1-10, cannot give it more than 7.5- 8 , their is choice however , but would love the dining degustation experience that was offered to us at the ' Captains Table ' on every occasion and for all guests, as is the Porto Bello fine dining experience . Entertainment , love our pianist Marco Di Napoli Shore activities , out of this world ! Well organised , loved it 100 % Do I want to make another cruise with Scenic ? Probably as a foody and wine lover perhaps France , make no mistake the German and Austrian wines are excellent too. Read Less
Sail Date July 2018
We chose this cruise for a number of reasons: great reviews, great incentives for booking early (price, $500 flights from Canada (we went with the recommended KLM), two complimentary $100 Euro pre-paid Mastercard cash cards, lots of ... Read More
We chose this cruise for a number of reasons: great reviews, great incentives for booking early (price, $500 flights from Canada (we went with the recommended KLM), two complimentary $100 Euro pre-paid Mastercard cash cards, lots of cabins to choose from when we booked, exciting itinerary, truly all-inclusive (did not pay extra for any excursion or drinks and food on the boat, and Scenic has a no tipping policy), 7-nights option (ocean cruised, but never riverboat sailed before and wanted to try it out for a shorter amount of time), and able to book a night in Zurich and a night in Amsterdam with Scenic hotel partners which included all transfers needed (airport to hotel, hotel to boat, boat to hotel, hotel to airport). The booking incentives were great. But we will definitely consider booking another vacation with Scenic because of the actual vacation experience. What did we love about Scenic? Everything. Excursions are outstanding! Scenic does not scrimp on these, and we were very happy with everything we experienced. From a choice of at least two excursions, we selected ahead of time one excursion for each day. We went mostly with the more active and fuller days options. Bus transfers were on time, and the coaches were very comfortable. It is hard to pick a highlight because everything was so amazing. Scenic uses Taylor Made units to allow excursion guides to speak to the group through connected ear pieces and to provide pre-recorded descriptions of city sections you may explore on your own and details about what you see along the banks of the river. The Scenic Crystal riverboat is modern, beautiful and immaculate. We enjoyed spending time in the lounge, in the dining room and on the deck. We booked a Balcony Suite on the second level. The room is well laid out. We had lots of closet and drawer space. There is a mini bar and snack shelf. The bed was comfortable, and we got good sleeps. We thought the bathroom is great (for a boat) – shower with more room than we expected and spray and lighting options was a pleasant surprise. We spent less time on our balcony than we thought we would, but it was lovely to have the light from the larger windows. There is a pianist in the lounge for later in the day listening. A variety of entertainment offerings are scheduled for later in the evening, but we were typically so exhausted from our day that we were in bed by 9:00. We did go out to Schwetzingen Palace by bus after supper when we were docked at Mannheim for a concert by two traditionally trained vocalists and a pianist (gone from about 8:00 – 10:30). It was so worth going … and definitely a bonus excursion from Scenic! The lounge is large and comfortable, and there is a great selection of alcoholic and non-alchoholic drinks. You can also relax up on the upper deck on lounges or at tables (covered and open) and enjoy refreshments. If you want a snack, there is a nice selection of prepared foods displayed at the side of the lounge bar. One of the big factors for us for a great vacation is the quality of the food and wine. Scenic measured up! The food was excellent. I have a food allergy and received a menu earlier in the day highlighting dishes I should avoid. Scenic tries hard to work with dietary issues. Along with a breakfast buffet that has a wide selection of items, there is a hot breakfast menu. Our favourite was the eggs benedict, with my husband usually getting French toast as well. Buffet lunches have some common items offered each day, but there are new dishes prepared as well. One day the staff did a BBQ meal up on the sun deck. It was great – a variety of interesting meats and every bit as interesting as the buffet. And it was lovely to enjoy this lunch in the sunshine. New evening á la carte menus are offered daily. Like lunches, the evening meals frequently feature locally produced meats, produce and wines. Presentation, quality and taste give suppers a gourmet dining flare. Portions are generally smaller; but there are several courses and we always went away feeling satisfied. There is never a limit though to what you can order, and the staff is happy to bring extra. Decent wines are nicely paired with the food. Each guest is offered one pre-scheduled dining experience in the Portobello dining area. We enjoyed this meal very much. All of it was delicious, but we thought the tiered appetizer fare, the tiramisu and the wine were standout components. Some guests were also seated at “The Captain’s Table” within the dining room and had an alternate “upscale” meal. We did not book a suite that qualified us for this one-time event, but it appeared to be enjoyed by those who took part. A huge part of our fabulous vacation was due to Scenic Crystal’s wonderful staff. Everyone was so friendly, accommodating to questions and requests, and wanting to make our experience special. Staff work very hard on an ongoing basis. Thank you to everyone! We know that there are so many people working together and some behind the scenes we never met personally whose contributions gave us an incredible week on the Rhine. Special greetings and thanks though to Aleksandar, Antonio, Zulkipli and Carmen who we always looked forward to seeing at meals – such delightful, unique personalities. We also want to mention our gratitude to: Ivan, our cabin steward, who maintained our suite beautifully; Nikola, the cruise director, whose humour, booming voice, and great organizational skills flavoured the trip in a positive, memorable way; Ivan, the hotel manager, whose friendliness, competence and concern about each guest’s satisfaction made an impression; Captain Plamen, who got us safely along our river route and had a great sense of humour. Tips: A) Bring Euro coins for public bathrooms on excursions (or pick up some early on). Most specific excursion locations (e.g. castle that Scenic paid admission for) had washrooms you could use at no cost, but 50 cents was common when you were exploring a city more independently. B) We were surprised by the number of small shops that did not accept our Mastercard cash card or a credit card (e.g. bakery, coffee shops, small retailers). Consider bringing a few extra Euros in cash, or be prepared to find an ATM. C) Bring a European power converter with you. The boat has a few but not enough for everyone. If you are extending your stay, hotels may or may provide one. Read Less
Sail Date May 2018
Saw the cruise advertised, and I liked what I saw in the advertisement. It proved to be an accurate advertisement. The ship was spotless. Food, for the most part, was varied. Food servers were a delight! They were accomodating and ... Read More
Saw the cruise advertised, and I liked what I saw in the advertisement. It proved to be an accurate advertisement. The ship was spotless. Food, for the most part, was varied. Food servers were a delight! They were accomodating and friendly. The director, Nicola, was a hoot! He was entertaining, and kept us up to date on all the daily happenings. Enjoyed his jokes at the end of all his presentations. The tours were well-organized, and very informative. The guides were well informed and shared their material with us accurately. I thoroughly enjoyed the scenery throughout. I appreciated the daily run down on paper, for the day's activities. The head chef was accommodating, and as much as possible made an effort to make the dish you desired to eat. Really enjoyed the barbeque lunch we had one day! There was a promise of a butler on the cruise, but because we were lower deck people I suppose we didn't get as much attention as the upper decks. Overall I was extremely pleased with the cruise! Read Less
Sail Date May 2018
Scenic Crystal Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.0 4.4
Entertainment 2.0 4.1
Public Rooms 5.0 4.6
Fitness Recreation 3.0 3.9
Family 1.0 3.9
Shore Excursion 4.0 4.5
Enrichment 2.0 4.6
Service 4.0 4.6
Value For Money 4.0 4.3
Rates 5.0 5.0

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