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2 Helpful Votes
Sail Date: April 2019
* Scenic river boat cruise from Bucharest to Budapest. * It was nothing short of a nightmare. * We will never set foot on a cruise ship again. * The cost of the cruise was very expensive and I expected there to be checks and ... Read More
* Scenic river boat cruise from Bucharest to Budapest. * It was nothing short of a nightmare. * We will never set foot on a cruise ship again. * The cost of the cruise was very expensive and I expected there to be checks and balances in place to protect the traveler. ie there was no doctor on the boat to administer to people who got sick. * We were sent 2 Scenic back packs which was a waste of money. I wish we had been asked if we wanted them. * The limo service sent to pick us up and return us from the airport costs 3 times what I could have made the same arrangements for. We did not pay the limo driver directly for this but Scenic would have this built into the cost of the cruise. Again, another waste of money. * Our cabin on the boat was at the back and our bed vibrated while the boat was moving. This made me feel nauseous. * A number of people arrived on the boat sick with a respiratory infection which quickly spread to other passengers. I was one of the people to get sick and spent several days in my cabin sleeping. I was so sick that I couldn't eat or drink at most meals. * When we finally got off the boat in Budapest I had the hotel call me a doctor. He put me on 7 days of antibiotics. Scenic were negligent in not bringing on a doctor to tend to those who were sick. * Every day the cruise director spent an inordinate amount of time patting himself on the back and telling us what a good job they were doing. This was totally un-necessary and a waste of our time. * Also time spent on the buses on the first 2 days of the 'cruise' was excessive. When we asked our tour guide how far we had travelled in the 2 days, he told us it was 500 kms. Never did we think that we had signed up for that amount of motor coach travel. * I'm asking Scenic to step up to the plate and offer us a rebate on what we were charged for this cruise. I feel like I just threw away $11,000 on this cruise and I'm asking for a sizable rebate. I'm NOT interested in any coupons for future travel as I will never set foot on a cruise ship again as I classify them as floating germ incubators. Read Less
Sail Date: March 2019
We saw this cruise advertised about a year previous. it had an excellent price and was listed as a luxury cruise. We booked and were not disappointed. All decent river cruise lines have good food, service and staff. However, Scenic has ... Read More
We saw this cruise advertised about a year previous. it had an excellent price and was listed as a luxury cruise. We booked and were not disappointed. All decent river cruise lines have good food, service and staff. However, Scenic has brought it up a notch. The food was varied, excellent and the presentation was exquisite. Kudos to the chef and his staff. All staff were very well trained, friendly and accommodating. In addition, the tour director, Kathy, went to great lengths to handle any minor problems that came up. One the best features, which all the guests that we talked to found of great importance, was the fact that the price was all inclusive - all tips, drinks (except for certain premium spirits), tours, transfers, etc. were included. No guessing on what to tip to whom, no envelopes to fill, no fumbling for coins or bills to tip the guides, all-in-all a very pleasant and stress-free experience. When comparing prices with other lines, we took that into consideration. In other words pay a little more at the onset but no extracurricular charges through the trip and no invoice at the end unless you buy something in the on-board shop. The Scenic Enrichment tours were extravagant ( all included in the price )and the normal tours were guided by locals that really knew their business. We would not hesitate to recommend Scenic and will definitely use them in the future. Read Less
Sail Date: October 2018
Cruise was supposed to be a river cruise from Budapest to Amsterdam, however, low water levels resulted in being bussed 800 km of the 1400 km trip. Scenic was not, of course, responsible for the low water, however, they almost certainly ... Read More
Cruise was supposed to be a river cruise from Budapest to Amsterdam, however, low water levels resulted in being bussed 800 km of the 1400 km trip. Scenic was not, of course, responsible for the low water, however, they almost certainly knew well before the Oct. 16/18 start date that they would likely have to bus passengers for more than 1/2 of the trip. They therefore should have cancelled the trip as they knew they would be unable to provide the product promised, or even a reasonable facsimile of it. This was a very expensive bus tour. We were put up at a hotel in Budapest for 2 days before being bussed over 300 km to board our ship. We were scheduled to be on the Crystal but instead boarded the Pearl (sister ship) but for only 2 days then bussed over 300 +km to board the Opal which we were on for 6 (or maybe 7) days then bussed for about 200 km to board the Amber which we were on for 3 days. Breakfast & lunch were, of course, buffet and were good. Dinners were, however, inconsistent. Beef not cooked correctly, entrees not hot. Service was good ie. prompt. Not the over the top friendly we're used to on ocean cruises. Could be because the crew was eastern European & it's not their culture. Very little on board entertainment but none really expected. Nice comfortable lounge. Read Less
Sail Date: September 2018
Based on our Travel Coordinator's advice we selected the Scenic Luxury Cruises for our first cruise. The entire crew was superb. They were very attentive to our requests. As an example, while on shore I asked our Cruise Director, ... Read More
Based on our Travel Coordinator's advice we selected the Scenic Luxury Cruises for our first cruise. The entire crew was superb. They were very attentive to our requests. As an example, while on shore I asked our Cruise Director, Cathy, if she could point me to a pharmacy to purchase some throat lozenges. She said she would take care of it and when the group got together a little later, Cathy had purchased them and did not make a big deal out of it. River cruising will always be impacted by the amount of water in the river. The Rhine River was sufficiently low that we had to disembark the Ruby and take a more shallow day cruise through the Rhine River gorges. While the guests were on the day cruiser, the crew disembarked our luggage and drove to the other end of the gorges where the Crystal was waiting when we arrived. Scenic and their crews did an excellent job of keeping the passengers informed and then doing the ship switch professionally. By the way, the unplanned day cruise ship was filled with tourists and locals and ended up being a pleasant experience. The on shore tours and events were excellent. In addition to the crew, we enjoyed meeting fellow passengers and sharing stories. In summary, Scenic was a great experience. Read Less
Sail Date: September 2018
Our cruise director was fantastic. She did her very best to resolve problems and kept a very positive attitude throughout the entire trip. We did not really appreciate changing ships after four days, without being told at the beginning not ... Read More
Our cruise director was fantastic. She did her very best to resolve problems and kept a very positive attitude throughout the entire trip. We did not really appreciate changing ships after four days, without being told at the beginning not to unpack all our clothes. Communication would have been appreciated. Loved the electric bikes. Disappointed one tour was cancelled. Loved the opera and piano concert at the palace.... and we are not really opera fans! The performers was fantastic. The setting was dreamlike! Marco, the piano player on the scenic was wonderful. A real entertainer. We really enjoyed his performances. Food was ok. The steak and lobster dinner was a disaster. Most dinner choices were tasty. Portobellos was very good -- but you had only one night. Hated flying Air France ( 9 hours in premium business class with a small bottle of water given at the beginning and a 3 ounce glass distributed in hour 8. Awful service). Loved flying KLM. Our cabin on the Ruby was well laid out. The cabin on the Crystal not so functional. We believe Scenic did the best they could given low water levels Read Less
1 Helpful Vote
Sail Date: September 2018
I chose Scenic for our Rhine River Cruise based on web research (including this site) and other independent sites. Obviously Scenic is not as well known in the U.S. due to their lack of advertising. Every time we would mention that we were ... Read More
I chose Scenic for our Rhine River Cruise based on web research (including this site) and other independent sites. Obviously Scenic is not as well known in the U.S. due to their lack of advertising. Every time we would mention that we were going on a River cruise folks would say, "On Viking?" Ah, the power of PBS advertising! I knew that with water levels low in Europe this summer the potential for an interrupted journey on the Rhine was a possibility--and, yes, that's exactly what happened. However. I give Scenic high marks for handling this in stride and my remembrances of this cruise will be about the wonderful experience, service and excursions rather than the slight trip disruption. Having never taken another river cruise I don't have a basis for comparison but I doubt that any other company could pull this off any better than Scenic. We disembarked Amsterdam on the Scenic Ruby (instead of the Jasper as advertised) and Scenic was very open that up river problems caused them to switch boats. No problem, the Ruby was an excellent vessel that was refurbished not too long ago. Great crew (excellent butlers), great food and entertainment and top notch cruise director. Shortly before we reached Koblenz we were informed that the trip would be interrupted so we had to repack. After our morning excursion to Cochem (outstanding) and lunch (o the Ruby) Scenic put us on a commercial sightseeing boat to go through the Rhine Gorge for three hours (i.e., not bussed but still cruising) and then coaches for the last 40-50 km meeting our new ship (Crystal) at Rudesheim. When we arrived in our new cabin all our luggage (including carry ons) was waiting. The cruise continued as normal, albeit with a different ship which was virtually the same as the Ruby although the Crystal was several years newer. Never crew but same great service, food and entertainment and our Cruise Director (Kathy) stayed with us which really helped the continuity of the cruise. I would recommend Scenic and take the exact same cruise EVEN IF I knew there was going to be a water level disruption. The Scenic people are pros and this was a first class cruise. Scenic made a big deal about how we continued cruising despite the interruption whereas other cruises required passengers to finish much of the tour by coaches. I don't know how true that is, but I will remember this wonderful cruise experience, not the slight trip interruption. Kudos to Scenic. Read Less
Sail Date: September 2018
After lots of consideration, we booked our first ever river cruise with Scenic, on their Rhine Highlights cruise which departs from Amsterdam and meanders down the Rhine to Basel, Switzerland. We chose Scenic largely because it was ... Read More
After lots of consideration, we booked our first ever river cruise with Scenic, on their Rhine Highlights cruise which departs from Amsterdam and meanders down the Rhine to Basel, Switzerland. We chose Scenic largely because it was advertised as all-inclusive and also to experience the line's newest ship, the Jasper. Thus, we were dismayed to be informed the day before departure that the Jasper was unavailable and we had been switched to the Scenic Ruby (a considerably older build). Transfer to the ship from the airport was handled very smoothly. The Ruby is showing its age a bit, and the layout of the Royal Balcony Suite, especially the bathroom, was such that it seemed a bit cramped. Nonetheless, the room was spotless, and we were greeted with all the special amenities that Scenic offers its guests. The crew and staff were outstanding, especially our cabin butler and housekeeper. They both learned our preferences within the day and insured that everything was as we liked it throughout. Due to low water levels, we were transferred to the Crystal after three days. It totally met our expectations! And service! Our Ruby butler communicated our preferences to his counterpart on the Crystal and everything was exactly how we wanted upon arrival! Dining options were excellent, especially the two prime dining experiences, La Rive and Portobello. Even in those venues, my husand's needs for gluten-free choices were accommodated. The excursions were all well planned with varied options from which to choose each day. The cruise director was great. She pulled off a miracle when, on the day of the ship transfer, our ship was unable to arrive as scheduled to pick everyone up. On the fly, she arranged lunch for 166 people and made alternate transportation plans...all with a smile and good humor! I also appreciated that some options were available for "gentle walkers" - those people who preferred less strenuous activities, even though we did not need those. I thought the cruise was exactly as advertised and it was indeed all-inclusive. I'd certainly rate our as Scenic experience excellent and would definitely choose to cruise with them again. PS: My ratings reflect our experience on the Scenic Crystal, not the Ruby. Read Less
1 Helpful Vote
Sail Date: August 2018
We did a European river boat cruise with Scenic. With river cruises you need to be aware that if river levels are either to high or to low your cruise may become a bus tour. We were very fortunate that we were able to go all the way from ... Read More
We did a European river boat cruise with Scenic. With river cruises you need to be aware that if river levels are either to high or to low your cruise may become a bus tour. We were very fortunate that we were able to go all the way from Budapest to Amsterdam. The ports we came to were all beautiful and full of history. Our ships cruise director did a wonderful job. Scenic gears there excursions to an older age group 60-75ish. What we were really disappointed in was the service and food. The morning meals when order from kitchen often took a long time and came out cold. The same happened at lunch. The buffet if you came later was often cold as well. At dinner time the meat was often very dry and limited menu to order from. Even though we struggled with the food we did have some excellent service from Antonio and Royanto. We did use room service 4 times. Twice we got what we wanted once the order was wrong and once it never showed up. We were disappointed with the cabin Stewart. She never gave us clean towels or glasses unless we asked for them This should of been done daily. Our bar fridge was not filled up daily as it should of been. We had to complain to front desk a few times in order to get things done properly. Read Less
Sail Date: August 2018
Friends past experience had me yearning to sail on Scenic having already done one riverboat cruise on Avalon As expected Scenic provided a five star experience. Nothing was too much trouble and everything ran like clockwork. The ... Read More
Friends past experience had me yearning to sail on Scenic having already done one riverboat cruise on Avalon As expected Scenic provided a five star experience. Nothing was too much trouble and everything ran like clockwork. The dining and bar staff were exceptional as was the young lady who cleaned our room We sailed from Budapest to Amsterdam for 15 days. My only complaint and this is a huge one was about the location of our stateroom. Never ever take the last suite on the middle deck. My husband called it the cell from hell. And we became very sleep deprived due to the boat engine being right next to our verandah We did complain however the boat was full so no change of cabin was available Excursion and entertainment was super. The food was tasty and the wine ran freely My husband loved being able to check a bike out and ride when he wanted to. A lovely trip minus the cabin Read Less
Sail Date: August 2018
Ships looked inviting and upon the advice of our travel agent, liked the flexibility of payment plan and the all inclusive feature, nice when you don't require using your credit card too often. Everything was well co-ordinated and ... Read More
Ships looked inviting and upon the advice of our travel agent, liked the flexibility of payment plan and the all inclusive feature, nice when you don't require using your credit card too often. Everything was well co-ordinated and our cruise director on the Ruby and Chrystal did an outstanding job. Our cruise had to be deviated due to low water but the extra time and effort taken by Scenic to ensure that our trip was memorable certainly paid off. We had a wonderful experience. All the stops were lovely and each offered a diverse selection that appealed to anyone. Enjoyed the great selection of food and the flair of the country we were in at the time. Staff were warm and pleasant and always willing to help. Ship was kept very clean and inviting. We certainly would recommend travelling on a river cruise and Scenic would be one of our top choices Read Less
Scenic Crystal Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 2.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 3.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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