Well let me first say the crew on the boat was wonderful, no hesitation there, friendly, helpful and an absolute joy. Now on to viking. We got started on the wrong foot when the river was to high for the boat to get down river and pick ... Read More
Well let me first say the crew on the boat was wonderful, no hesitation there, friendly, helpful and an absolute joy. Now on to viking. We got started on the wrong foot when the river was to high for the boat to get down river and pick us up. Not much viking can do about that. But they could have done something about the bus trip, things we missed such as stops along the way, and hotels we got stuck in.
We were told that we would all receive a refund of 25% of what we paid plus a credit for 50% off another cruise from what we paid. That seemed fair at the outset. What followed was hardly worth it. We went from hotel to hotel, which is a pain but again, not exactly Vikings fault. The places we stayed at were however Vikings choice. Spending new years eve at the airport, with food that would gag a goat was not my idea of a pleasant cruise. While we could hear the huge fireworks display at midnight we were not part of the celebration. Having gone thru the Hogmanay in Edinburgh decided not to head out but would have enjoyed being up on the upper deck watching, which of course did not happen. Not only that, the upper deck was never even opened for reasons never really explained. The basic 90 minutes we spent walking around in Vienna was a little short to see the city and guess I will have to go back another time.
But the real kicker was in seeing how, after a disappointing trip viking lived up to its word. I did receive a check in the mail. It was for about 12% of what I paid, not the 25% as promised and never did get the voucher as promised. As far as I am concerned, if this is how a company stands behind their word, I will look elsewhere to spend my money next time. Fortunately, there are plenty of lines out there, that want my money, and don't lie and cheat people after they give their word. Again, my frustration is not with the crew, or the boat, it is with the company, based in southern California, which might say something right there. Read Less
BUYER BEWARE!! Viking purports to be the cruise line that takes care of everything for you. You can't even book a cruise on line - you need either a travel agent or a Viking representative to do it for you. They take wonderful care ... Read More
BUYER BEWARE!! Viking purports to be the cruise line that takes care of everything for you. You can't even book a cruise on line - you need either a travel agent or a Viking representative to do it for you. They take wonderful care of you.....Until you pay your money. Once you pay, you are on your own. We paid $18,989 for a 12 day Prague to Paris cruise. Viking took care of the airfare. We left our home at noon on Wednesday and arrived in Prague at 8:30 PM on Thursday (no airline delays) only to find that everyone else on the cruise had arrived at 9 AM on Thursday. There was a reception earlier in the day. There were no Viking representatives to greet us - actually the airline lost our luggage and there was no one who we could talk to at Viking. We filled out the requested survey - and heard nothing. I sent a letter to Viking and got a call. Their representative told me that it was up to me to "raise any questions I may have regarding air arrangements" when I received our documents. I didn't know I had any questions until we arrived in Prague and found out that we were the only ones who had lost a full day of travel. The bottom line is that you will be charged for a 12 day cruise (we had to leave at 6 AM on the last day) but you will only have a 10 day vacation. Other than the airfare the food was ok (dinners in particular weren't great), our cabin had severe ceiling water leaks which they had to fix twice. The staff is excellent and does whatever they to help. Read Less
We started poorly. The hotel in Paris was not able to have our rooms ready by the 3 p.m. deadline. Instead, we were not allowed into our room until well after 5 p.m. Our wake-up call did not materialize and thus we missed our assigned ... Read More
We started poorly. The hotel in Paris was not able to have our rooms ready by the 3 p.m. deadline. Instead, we were not allowed into our room until well after 5 p.m. Our wake-up call did not materialize and thus we missed our assigned bus ride to our port of embarkation, Trier.
Our cruise should have lasted 6 nights. Instead, the Odin broke down and we were stranded at a small German town - Ashafenburg - if my spelling is correct, for three of those nights. Our river cruise turned into a bus tour - not what I signed up for! There was sporadic electric service, toilets did not flush, a/c was non-existent and the kitchen staff ultimately ran out of the food they had intended to serve. However, when the kitchen was running at full tilt, the food was very good.
Tour guides tried their best and the staff in the dining room and the cabin crew did their best.
The officers not so much. The captain did not speak English - this on a boat with 189 Americans aboard - and the Hotel Manager who translated for him, did not give us the captain's full explanation. I don't speak much German but I do know the word propeller. That was never mentioned in the translation.
The entertainment on board was mediocre, the wine tasting, at an additional expense, was disappointing although the tour of Prague was well done.
The final straw was that the plane, the flight arranged by Viking, from Prague to Heathrow was late in leaving Prague causing us to miss our connection back to the states. When we finally boarded the following day, we sat on the tarmac for 21/2 hours before departing.
Altogether, the trip from _ _ _ _ !! Read Less