7 Viking River Viking Odin Cruise Reviews

My wife and I took the Viking Odin Christmas Market trip over Christmas week. It was supposed to be a river cruise from Nuremberg to Budapest. We only made it to the first port. For the brief time we were on the ship things were ok. The ... Read More
My wife and I took the Viking Odin Christmas Market trip over Christmas week. It was supposed to be a river cruise from Nuremberg to Budapest. We only made it to the first port. For the brief time we were on the ship things were ok. The staterooms are nice as are most of the staff. The food was just ok and the onboard entertainment was poor. Once we were told that the ship could not go any further due to changes in the river water level, the trip became a horrible experience. We were taken by bus, for 3-4 hours at a time, to the next stops on the itinerary. Once at a new stop we were placed into a hotel. So much for the luxury cruise. Most of the amenities expected on the trip ceased the moment we left the ship. Many elements of the itinerary were lost; such as, - Although we booked the Christmas Market cruise, the Christmas Markets were closed in all but Nuremberg. - The ship did not go to Passau. Instead we had a 3-hour round trip bus ride that resulted in reduced touring time. - We had a limited tour of Melk and a poor lunch. - We did not experience the "scenic cruising" through the Wachau Valley due to the bus ride. - The optional concert in Vienna was moved to a different night, again limiting our tour time. - We did not have the "Captain's Farewell Reception and Dinner." We also lost the amenities of the ship, such as, - We had free Wifi on the ship. There was no Wifi on the bus and the Wifi in the hotel was limited to 1 hour and could only be accessed in the lobby. This significantly limited our ability to have needed contact with our home. - We had to unpack and repack several times. One of the key selling points of the cruise is that we only have to unpack once. We also had to get up very early as the buses left at 8am - so much for leisure time. - We lost the companionship of our fellow passengers as we were stuck on busses for many hours. - We had originally purchased the bar package on board which provided our drinks at reduced prices. In order to continue to enjoy social time with our fellow passengers, we had to pay full price at the hotel bar. - On the ship we had choices at every meal. Once we left the ship for the substitute itinerary we were provided with no choices and meals were served banquet style with a take it or leave it attitude. Although we spoke with Viking personnel on board the ship and at the hotel many times to express our dissatisfaction, nothing was offered or done. When we returned we contacted Viking both in writing and by phone to no avail. We asked for either a refund or a replacement cruise. They refused. Although their brochure speaks of a satisfaction guarantee, it isn't worth the paper it is printed on. They clearly failed to provide a comparable experience once we left the ship, and then failed to take responsibility. We certainly will never cruise Viking again and strongly encourage others to avoid them as well. The true measure of a company is not in how they handle things when they are going well but in how they respond when things do not go well - Viking has a lot to learn about customer service. Read Less
Sail Date December 2012
We were due to sail aboard the Viking Odin on a New Years Cruise between Budapest and Nuremburg, we actually only sailed from Passau to Nuremburg. The problems started a day before we were due to leave, when we received a phone call at ... Read More
We were due to sail aboard the Viking Odin on a New Years Cruise between Budapest and Nuremburg, we actually only sailed from Passau to Nuremburg. The problems started a day before we were due to leave, when we received a phone call at home stating that due to high water on the Danube we would have to spend the first night in hotel in Budapest. We actually spent 3 nights in hotels, 2 nights of which were spent in a Vienna Airport Hotel. We were coached from place to place living out of a suitcase. No choice of meals at lunch. Buffet evening meals at hotels. Only one drink allowed with meals. Then back on a coach next day to continue the tour. The fact remains that Viking knew that the potential for major disruption to our cruise but decided not to notify us of the potential for over half the cruise to be affected. Whilst they were informing us of 1 night problem they were booking hotels to cover the 3 nights, to say they were economical with the truth is an understatement. The fact also remains that the ship was moored in Regensburg for over a week during the xmas period before our arrival due to the high waters 350 miles away from Budapest. You can imagine the chaos and congestion and the hours travelling on a coach and this is not what I planned I wanted a relaxed cruise on the Danube and not a coach tour around Hungary, Austria and Germany.To say I am disappointed with Viking is an under statement. Now that we have returned home they do not care less in assisting to resolve the situation. To finally round things off when we did eventually get on the ship due to an administration error they did not remove our on board credit, so I also had that issue to sort out to which they replied that they would add it onto our next on board account when we travelled with them again. They have got to be kidding!!!! Read Less
Sail Date December 2012
We were looking for a great river cruise experience but it was a total disappointment. We had many ocean experience and because we saw the good reviews on Viking river cruise so decided to try the river cruise from Amsterdam to Budapest. ... Read More
We were looking for a great river cruise experience but it was a total disappointment. We had many ocean experience and because we saw the good reviews on Viking river cruise so decided to try the river cruise from Amsterdam to Budapest. What a big mistake! First, the cruise ship had absolutely no facilities except one lounge and one dining room which are extremely small and the décor was very ordinary. The food was lousy. The menu was extremely small. There are only 3 options every night, a vegetarian, meat or fish entrée. I had fishes 4 times. The names of the fishes were different every time but it was the same fish. Two of them were sea bass, halibut. The other two had some exotic names. I know exactly what sea bass and halibut taste and look like but what was served was definitely what they claimed to be. How can they serve the same fish but told us different names! We experience lot keepers strike after the first few days. Because of that, the cruise ships along the river were all back up and our cruise had to park in some remote terminal. We ended up spending 4 hours each day on the buses. The bus drivers didn't even know the way around to the remote terminal and had to stop along the way and ask for directions along the way. We were only given an hour or less free time at the cities we visited. One thing we didn't know was by regulation, the cruise ship cannot discharge the waste to the river. I suspect because at the remote terminal, they were not able to discharge the waste, The lavatory and the shower were clot up most of the time because the drain was extremely slow due to all the waste built up. I was standing in a pool of water in the shower and it took me half an hour to wash my face because the water would not drain. There was absolutely no program to speak of. The only program they had was a pianist every night. Occasionally the cruise ship would bring some one from the shore to play music or to dance except the dance floor was only 10' x 10' square. The dancer was dancing at the same spot which was so boring. The quality of entertainers were low quality. You would think one can go on the deck to get a nice view of the river except they closed the deck most of the time. The employees had to lower all the rails and collapse the furniture so the ship can pass under the bridges. On top of that, there were about 69 lots along the entire river. Almost every couple of hour or so we passed through the lot. It took almost an hour to get through each one and all we could see were the concrete walls on both sides. We toured their kitchen. I could not believe my eyes. The kitchen was only slightly bigger than my home kitchen. There are hardly any cooking equipment in there. When we asked the chef, the answer was they put the food in the oven or the microwave. The food was prepared in advance and heated up and garnished to appear good. No wonder the food had no taste. For the whole trip, most of the time we were eating sausages of different types. We were expecting some good food but very much disappointed. Although we had lot keepers' strike but the management did nothing to resolve the problem. While we were still on the river, we heard that other cruise ships were able to booked the guests into hotels so that the guest could visit the cities instead of busing them every day for hours. Our program director kept telling us he was waiting for the corporate office to tell him what to do. The only compensation we got while we were on the river a free drink for one night. Who cares! Originally, we booked the extra excursion to concert at Vienna which cost around $70 each which we gladly pay. But because of the lot problem, the management decided to treat us to the concert for free. The problem was in place of the nice concert, they took us to a tiny little chamber music with a tiny stage and the seating were packed so close together that we were rubbing elbows with the ones next to us. Even though it was free but it was cheap. When we visited the Vienna, we saw the ancient dress up orchestra was only $18 Euro per person. For the money we paid for the Viking cruise, we could have cruise with Crystals and had a good time but instead we had the worse cruise experience. Read Less
Sail Date July 2013
Our very expensive Cities of Light Cruise proved to a huge disappointment. The service crew and tour guides were stellar - God bless them every one. But the boat crew and management not-so-much. There were a number of problems that ... Read More
Our very expensive Cities of Light Cruise proved to a huge disappointment. The service crew and tour guides were stellar - God bless them every one. But the boat crew and management not-so-much. There were a number of problems that weren't properly addressed - some that began on Day One and continued until we disembarked. • Mooring locations o On our final night, we docked in a dismal industrial basin with a view of rusting railroad cars, cranes, shipping containers and a grain elevator. Not what I expected nor what I feel that I paid for. o On at least two occasions, our ship was rafted with another Viking ship. Our expensive balcony was just inches away from a cabin on the neighboring ship. There was no view possible, and for privacy we had to draw closed the heavy drapes making our cabin as dark as a cave. Once this was remedied within a few hours (a few too many), but on another night we had no view and no daylight from before sunset to after sunrise. The blocker was another Viking ship, so I feel strongly that Viking should have planned to avoid this. o The boat rarely stayed in any location long enough for evening strolls through the towns. Often we were too far away from the towns anyway! • HVAC o The thermostat in our cabin was programmed such that we simply could not get adequate cooling. When we reported this on the first day, we were told “we’re working on it.” But from start to end it was never repaired. • No internet access o Access wasn't just spotty -= it hardly existed at all. Nowhere on the ship was the wireless signal any better than 50% and most often it was a single bar that incessantly failed. o I purchased my own router in Nuremburg and installed it in our cabin. This gave me a good feed into the wired network on the ship but the ship’s satellite link never worked at all well. It appeared that antennae at the rear of the ship could have been raised for a better signal, but to the best of my knowledge they never were. o Another passenger bought his own router but his wired feed to his room failed altogether after two or three days. • Buses, buses, buses o We spent far too much time riding in tour buses. Not just at the start and end of the cruise, which was expected, but there was constant bussing from poorly-situated moorings. The hope of taking an evening stroll through some quaint ‘old town’ was seldom realized. • Water problem o Late one afternoon, I stood covered with soap in the shower for just under 10 minutes until the water started running again. One expects that some interruptions might occur when switching between on-board and shore-delivered services, but one also expects to be forewarned. • Food o The food was good, but the ship’s “banquet style” service model let us down. Hot food was often tepid on arrival, and beef dishes were over-cooked. • Sun Deck o The sun deck was closed for about ¾’s of the trip with no explanation until we asked. Stairways were blocked with a chain labeled “closed temporarily” but really it was more like “open” was the temporary condition. • Different walks for different folks o On two of the walking tours, “leisurely” walkers (elderly and handicapped) were mixed in with the fitter folk. This didn’t work well for anybody: the infirm felt rushed while the others were frustrated by the snail’s pace of travel. On balance, I do not feel that I got fair value. There were so many easily-avoidable issues that it is difficult to imagine that Viking will be interested in improving anytime soon. I conducted an un-scientific survey of fellow passengers. Many shared my concerns but few were ready to publicly admit that they’d spent so much money for so little value. Their skewed public ratings may beguile prospective travelers so don 't get taken in. On a final note: I sent this complaints to Viking immediately upon our return to the States. I was assured that someone would contact me to discuss my concerns, but of course they never have done. So much for Viking's customer service... and that's why my renting fell from "poor" to terrible. Regrettably, I must recommend you avoid taking a river cruise with Viking. Read Less
Sail Date July 2015
On the previous week's sailing, the Viking Odin was stranded for several days in a small port near Frankfurt because of engine and electrical mechanical problems. for our trip, the following week, Viking decided to allow the trip to ... Read More
On the previous week's sailing, the Viking Odin was stranded for several days in a small port near Frankfurt because of engine and electrical mechanical problems. for our trip, the following week, Viking decided to allow the trip to continue by staying at the boat still stuck near Frankfurt and bussing us to all the cities in Germany, such as Bamberg, Nuremburg, Rothenburg, Wurzburg, Heidelberg, Trier, etc. We would spend hours and hours on buses each day, with very little time for actual sightseeing at each destination. This was not a river cruise; it was an autobahn trip by bus. By the third day of the trip, the 180+ passengers were ready to mutiny. On day 4, the captain abandoned the boat. Yes, he got off the boat carrying his suitcase. Because of electrical problems, we had no water in our cabin for several days, and no A/C. Dinners were always late becuse of complications in the galley. I thank the city of Bernkastel Germany for providing free outdoor showers to campers and Odin passengers. Viking offered no compensation, except for one-night-only open bar in the lounge only after 9 pm. Very poor customer service, with no regard for passenger comfort. While the Hilton in Prague is very good, with a great breakfast bufffet and pleasant service, the Meridian in Paris is the opposite. The Meridien caters exclusively to large tour groups and conventions; the Convention Center is directly across the street. The room for the breakfast buffet is much too small to handle the hunndreds of tourists who all leave at the same time in the mornings. The buffet is slim pickings; the trays are mostly empty. Front desk staff, housekeeping, dining room attendants are rude or indifferent. There are no coffee or tea facilities in the room. There are vending machines on each floor near the elevators that charge 2.5 euros. The machines on the 2nd floor, where our room was, and 3rd floor were broken. No ice either. The machine on the 7th floor worked. The Odin sun deck was closed off almost the entire time. Not sure why, beacuse we didn't go anywhere. The boat was clean, and the staff reasonably pleasant considering the circumstances. The German chef certainly tried his best in the galley with limited electrical power. The cheese soup with grapes and walnuts was outstanding. Our cabin had only a total of two drawers for my wife and me. The nightstands could have used some drawers or shelves. The 4-inch wide shelving unit in the closet is totally useless. What can you put in a 4-inch wide shelf? There were no drawers under the vanity. The tv did not work, not that we had any time because we went straight to the dining room after spending 9-10 hours every day on those buses. Viking could have and should have done much better. Read Less
Sail Date July 2015
We started poorly. The hotel in Paris was not able to have our rooms ready by the 3 p.m. deadline. Instead, we were not allowed into our room until well after 5 p.m. Our wake-up call did not materialize and thus we missed our assigned ... Read More
We started poorly. The hotel in Paris was not able to have our rooms ready by the 3 p.m. deadline. Instead, we were not allowed into our room until well after 5 p.m. Our wake-up call did not materialize and thus we missed our assigned bus ride to our port of embarkation, Trier. Our cruise should have lasted 6 nights. Instead, the Odin broke down and we were stranded at a small German town - Ashafenburg - if my spelling is correct, for three of those nights. Our river cruise turned into a bus tour - not what I signed up for! There was sporadic electric service, toilets did not flush, a/c was non-existent and the kitchen staff ultimately ran out of the food they had intended to serve. However, when the kitchen was running at full tilt, the food was very good. Tour guides tried their best and the staff in the dining room and the cabin crew did their best. The officers not so much. The captain did not speak English - this on a boat with 189 Americans aboard - and the Hotel Manager who translated for him, did not give us the captain's full explanation. I don't speak much German but I do know the word propeller. That was never mentioned in the translation. The entertainment on board was mediocre, the wine tasting, at an additional expense, was disappointing although the tour of Prague was well done. The final straw was that the plane, the flight arranged by Viking, from Prague to Heathrow was late in leaving Prague causing us to miss our connection back to the states. When we finally boarded the following day, we sat on the tarmac for 21/2 hours before departing. Altogether, the trip from _ _ _ _ !! Read Less
Sail Date August 2015
BUYER BEWARE!! Viking purports to be the cruise line that takes care of everything for you. You can't even book a cruise on line - you need either a travel agent or a Viking representative to do it for you. They take wonderful care ... Read More
BUYER BEWARE!! Viking purports to be the cruise line that takes care of everything for you. You can't even book a cruise on line - you need either a travel agent or a Viking representative to do it for you. They take wonderful care of you.....Until you pay your money. Once you pay, you are on your own. We paid $18,989 for a 12 day Prague to Paris cruise. Viking took care of the airfare. We left our home at noon on Wednesday and arrived in Prague at 8:30 PM on Thursday (no airline delays) only to find that everyone else on the cruise had arrived at 9 AM on Thursday. There was a reception earlier in the day. There were no Viking representatives to greet us - actually the airline lost our luggage and there was no one who we could talk to at Viking. We filled out the requested survey - and heard nothing. I sent a letter to Viking and got a call. Their representative told me that it was up to me to "raise any questions I may have regarding air arrangements" when I received our documents. I didn't know I had any questions until we arrived in Prague and found out that we were the only ones who had lost a full day of travel. The bottom line is that you will be charged for a 12 day cruise (we had to leave at 6 AM on the last day) but you will only have a 10 day vacation. Other than the airfare the food was ok (dinners in particular weren't great), our cabin had severe ceiling water leaks which they had to fix twice. The staff is excellent and does whatever they to help. Read Less
Sail Date May 2016
Viking Odin Ratings
Category Editor Member
Cabins 3.5 4.5
Dining 3.5 4.6
Entertainment 3.0 3.8
Public Rooms 4.0 4.5
Fitness Recreation 1.0 3.0
Family 1.0 3.0
Shore Excursion 4.0 4.5
Enrichment 3.5 4.2
Service 5.0 4.8
Value For Money 4.0 4.3
Rates 4.0 3.6

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