7 Helpful Votes
Sail Date: April 2016
Just completed the Viking River Cruise "Paris to Prague" which includes a river cruise from Trier, Germany to Bamberg, Germany. The Paris to Trier part and the Bamberg to Prague part of the trip are by bus. Trier to Bamberg is ... Read More
Just completed the Viking River Cruise "Paris to Prague" which includes a river cruise from Trier, Germany to Bamberg, Germany. The Paris to Trier part and the Bamberg to Prague part of the trip are by bus. Trier to Bamberg is along portions of the Moselle, Rhine, and Main rivers. My wife and I booked what we thought would be the vacation of a lifetime. On the Viking ship Odin, we booked a two room suite with small balcony looking forward to amazing views and luxury service. The entire trip was good - but not great. The pros: Nice ship, wonderful service by the Viking employees, good food, Paris and Prague were amazing. Loved the scenery along the Moselle and Rhine. The optional excursion to the charming town of "Rothenburg ob de Tauber" was the best of the cities/towns on the cruise portion. The cons: Way too much use of busses along the river cruise portion, the top "sundeck" was closed for the entire back half of the trip because of low bridges (that's the place you want to be with a glass of wine and taking in the scenery), some of the docking areas were is industrial areas far from the cities/towns centers (ergo the overuse of busses). Viking needs to be more honest with their advertising...this is not a "river cruise", it is a "river and land vacation" (and I'm not talking about the Paris to Trier and the Bamberg to Prague portions)...they use busses at nearly every cruise stop and some of the bus trips are hours long. What my wife and I dreamed would be a vacation of a lifetime turned into a bit of a disappointment...good, but certainly not great. If we wanted to to spend hours and hours on busses, we wouldn't have booked a Viking Cruise. Read Less
3 Helpful Votes
Sail Date: September 2015
For a purported "river cruise" there was way to much riding on buses. Two days were spent getting to the boat and then going to our departure city, Paris. Plus during the cruise there were long bus rides to Heidelberg, ... Read More
For a purported "river cruise" there was way to much riding on buses. Two days were spent getting to the boat and then going to our departure city, Paris. Plus during the cruise there were long bus rides to Heidelberg, Rothenberg, and one other city whose name I forget. The boat itself was well laid out. Our cabin was more than adequate, with nice touches such as a heated floor in the bath/shower area. The crew also worked very hard to make everyone happy. Food quality was OK, but nothing special. Because we were in Germany there was a lot of emphasis on "heavy" foods, i. e. sausages. The local guides were of inconsistent quality. Two were outstanding, one was just awful, and the rest were average. Since we had heard the the guides were special on Viking cruises, this was a disappointment . If I were to do another Viking cruise I would focus carefully on how much bus riding was involved. Read Less
Sail Date: August 2015
My first cruise ever. We were treated wonderful for the most part on the Oden. The food was great! The cabin was more than adiquite and the boat was wonderful. Going down the rivers were great. We did encounter a problem in the ... Read More
My first cruise ever. We were treated wonderful for the most part on the Oden. The food was great! The cabin was more than adiquite and the boat was wonderful. Going down the rivers were great. We did encounter a problem in the service the last evening we were there by the servers. They were usually servicing a group of ladies at thier table and another couple came and sat there, we joined them. We were one of the first in the dining room and the last served, feeling somewhat snubbed . The main problem was the shore excursions with many groups of people and lots of tours around us. I like going to a place, taking time to learn and absorb. The hotels were fine, although far away from elevators and such. I think it is just what my needs are. I am an artist and would have liked to just sit and sketch more and take time to learn more about the people and the envirament. We did have some time at one of the German towns. I did a little sketching while waiting for the bus. My husband did not like being withen crowds of people all the time. Read Less
2 Helpful Votes
Sail Date: April 2015
We chose this cruise because of the itinerary - Paris to Prague. However we did not read the itinerary carefully enough and "Paris" and "Prague" turned out to be only half day bus tours. That was very disappointing. ... Read More
We chose this cruise because of the itinerary - Paris to Prague. However we did not read the itinerary carefully enough and "Paris" and "Prague" turned out to be only half day bus tours. That was very disappointing. Once there are paying for the trip, I was at least expecting a full day with some meals thrown in. The other bid disappointment about the cruise was how little time we had to enjoy the boat itself. The boat was beautiful, but we were on buses off to see sights everyday. One of our party quipped that he wasn't sure if ours was a bus trip with a river cruise or a river cruise with a bus trip! That sums it up though - we were constantly being bussed (anything from 1/2 to several hours) away to see sights. The other downer on our trip was that by the end, everyone on the boat was sick. on the first day, there were maybe 2 people coughing, but by the end more than 70% of the ship was sick. In our party of 8, one became seriously ill and all of the other 7 had to take at least one day off because of illness. Though there were plenty of exhortations to people to wash their hands, etc. spending hours every day in a bus with sick people was probably the cause of the spread. The best part of the cruise was the day we spent cruising down the Rhine, in the sunshine, watching for castles on both sides of the river. It was relaxing, and the commentary was lighthearted. As a vegan, I was pretty hard pressed to find the food I wanted to eat. All in all, I thought the food was just average - though I enjoyed the lunches more than the dinners. Read Less
Sail Date: April 2015
We have taken five Viking cruises to date and are already signed up the sixth. Rating the trips on we have had on Viking I would rate this the lowest. Usually their cruise run like clock work with never a flaw to find. The pre cruise ... Read More
We have taken five Viking cruises to date and are already signed up the sixth. Rating the trips on we have had on Viking I would rate this the lowest. Usually their cruise run like clock work with never a flaw to find. The pre cruise extension in Luzern was wonderful and they put you up in a great hotel overlooking Lake Luzern. We arrived in Basel to begin our cruise and were not impressed with the docking location, in the middle of recycling complex. Check-in was a breeze and our room was ready when we arrived around noon. The evening another Viking ship, the Sum tied up alongside of us. Their air conditioning exhaust, the width of our room, was immediately adjacent to our veranda. This took away our view that we paid extra for but the worse part was the noise all night long. It was so loud we could not talk to each other. This happened two more times on our trip. Another item that detracted from the trip were some of the long walks from the ship to get to the excursion buses, at one stop the walk was over 20 minutes from the ship to the bus and the same on the way back to the ship, plus the 40 some odd stairs to climb at the bus location. The excursions were nice but were not organized as in the past. Ten to twenty minutes of free time at most and then one with an hour and 45 minutes on a day that all of the shops were closed due a national holiday plus no fault of theirs it was raining and the buses were no were to be found so everyone got soaked. In Paris at the end of the trip there must have been three Viking trips in and about Paris at once and they all used the same location for the bus pickup. This made for total confusion and it did not help that the tour guides were actually yelling at people if they got on the wrong bus which happen a number of times. Usually on Viking there is time when you return to the ship for a cocktail or a little relaxation but that did not happen on this trip, when we arrived home we were exhausted. This is just not up what we expect from our past Viking experiences. Read Less
1 Helpful Vote
Sail Date: November 2014
The ship name is Viking Orient and leased from Pandaw, but not on the list so I've put the name of the ship as the closest to "Orient". The cruise started in Mandalay, and not Yangon, but there is no such option for the port ... Read More
The ship name is Viking Orient and leased from Pandaw, but not on the list so I've put the name of the ship as the closest to "Orient". The cruise started in Mandalay, and not Yangon, but there is no such option for the port of embarkation so I choose the closest available option- Yangon. Please keep in mind that the opinion expressed here is my personal and could be very different from your personal experience. I'll tell it chronologically with some practical advises as it goes. Flight: we flew from NY to Taipei and from there to Bangkok one day prier to "official" day of arrival- to get used to 12h time difference and to see more. We've used pills "No jet lag" which, probably, helped, because we've arrived to Bangkok at noon in, I'd say, pretty normal condition. We did not purchase transfer from Viking, so we got a taxi to hotel on our own. Here is how to do it: When you leave Custom area, don't go out, but to the right on the escalator, down, and only now leave the terminal (the door will be on your left- 90 degrees to the escalator) and on your right (45 degrees) you'll see few counters with girls. You're getting to any of them, specify what hotel you want to go (the taxi driver usually stands behind her and listen to it). she gives you piece of paper with your destination and info about driver/taxi- (in case you forget something behind or would like to complain), driver takes your suitcases and lead you to his car. The moment he is in it and if he did not turn on the meter, say to him (and this is going for all your future taxi usage in Bangkok) "meter, please!" He will turn it on and it will show 35B. He will ask you "highway"? Tell him "yes" and be prepared to give him 25B on first and 50B on the second stop at the toll booth. At the end of trip (between 35min to 1h, depending on traffic and hotel. Millenium takes longer, Shangri-La is shorter) you need to pay him whatever on the meter 250-300B plus 50B for the girl's booking at the airport. Tip is not expected, but common to round up to the next 10 B. So, 5B-15B tip will do. In general try to use skytrain or Chaya river boats and not taxis, because the traffic in Bangkok is really bad (see about it further) and while taxi is not expensive (most rides in the center should cost between 60B-90B, but you can spend much more time in taxi then exploring.... Before leaving the airport you'll see a lot of currency exchange booths- all of them have the same exchange rate (it was 30.78 on 11/1), so change SOME money, because in the city you'll get better rate. (For example in hotel it was 31.29 and near Wat Triamit 32.2). We've expected to be in Millenium so I've booked it for additional night in advance and on non-refundable basis ($160 including breakfast), so when Viking informed us that Shangri-La will be our hotel, we did not have much choice, but stayed 1 night at Millenium and then 2 nights in Shangri-La. To compare: both hotels are VERY nice, swimming pool & breakfast is better at Millenium, but Shangri-La location is better. There is Wi-Fi in both hotels, but in Millenium it works only in common area. BTW, the time difference with Bangkok - 12h (compare to NY) Day 0. We arrived at hotel, went for short swim and went for two major attractions - Wat Arun & Wat Pho. Wat Arun is much smaller, you can climb to the top (recommended) and then took boat across the river (3B cost, the pier located to the left of Wat Arun) and went to Wat Pho,- it is about 150 feets from the pier- on your left will be the walls of Royal Palace and after 150 feets on your right the entrance to Wat Pho. It is extremely large and beautiful place. Prepare to take your shoes off periodically. It is getting dark around 6pm so about when we were heading back to hotel it was dark. We went to the same pier, caught a boat to "Safam Tsakin"- central pier, about 5 stops. You buy ticket on board, 15 B. Millenium ran free shuttle service from the central pier to the hotel, so when get out at the pier, turn right go the pier on the right, ask, policeman there "Millenium"? and he will tell you when the right boat comes. We did not go for Dinner to Millenium- the prices there....main entry $80-$100 plus service and tax, so we went to the left of hotel by the river and in about 150 feet got to local restaurant where prices were "Thai prices" - main dishes 90B-200B and food was ok. Day 1 (official arrival day) Next morning after having breakfast- very large selection, including a lot of "Chinese breakfast dishes" we took another shuttle from hotel (to the left of complimentary shuttle boat) across the river to "River City" shopping complex (do not bother if you're after shopping- see later; the complex mostly empty) 3.5B cost of the transfer. We were on our way to self-guided walking tour of China town. The first stop was Wat Triamit (golden budda), but it was about 15-20 min walking from the pier thru typical China town When we looked unsure where to turn one of the locals asked (with his hands) what are we looking for and showed us where to go. (In general people in Bangkok where extremely nice and pleasant in communication). wat Triamit was ok. (I'm not going to describe the tour- if interested you can download a lot of different versions of it). Then we've passed a lot of gold selling stores, China town market with plenty of kick-off bags- my wife got 3 for about 400B each- after negotiations, took a river boat to hotel and took a taxi to Shangri La. The official "cruise" has began! At Shangri-La we met Viking representatives Tum & Tango and got keys to our room. We wanted to see traditional Thai dance show so they've recommended one at the nearest hotel (Oriental), but since it was on the short notice, we're informed that the sits will be too far from the show, so we opted for another place $65/p including dinner. We'd be picked up from hotel and dropped off. That place we were told an hour from the hotel. Well, this day we got first hand knowledge of Bangkok trafic: it tooks us 2.5 hour to get there and 20 min to get back! The dinner was nothing to write home about and the show was very interesting and nice! Pick up time was 5.30pm and we've back about 10:30pm. Day 2 At 9am we've first briefing with Viking reps (Tum & Tango), were divided in two buses (total 50 people)- and this division will hold for the whole trip, got "quiet boxes" with spare batteries (keep them, you almost for sure will need them later) and informed about day schedule (10am-12:30am visit to Grand Palace by boat, 6:30pm leaving for the Thai restaurant dinner) and collected $10/p for tips to everyone in Bangkok besides them-selves (this amount seems reasonable, even though it is not acceptable practice in Thailand to tip...). There is no canals included in the tour, even though it was supposed to be included according to Viking brochure. Piece of advise: if for some unlucky reason you're in Tango's group, insist on going with Tum. In my view Tango's English is absolutely is incomprehensible and while he is very nice guy this does not compensate for the fact that you'll be not able to understand his explanations in Royal Palace and/or on the way there. IMHO, he should not have been employed at all. In the afternoon we went for Thai massage (300 B for 1h.) I recommend it- you'll be streched, pushed, pulled, but eventually will feel better. If not go for foot massage - the same cost. And we went for shopping in MBK. This is very interesting place (including food court on 5 fl) and if you've some time to spare, go for it! It is 5 stops by skytrain ("National Stadium" stop), 37 b each way. Dinner was fine,- community style service, most of the dishes too spicy for my taste, but manageable. And it will be your first chance to sit with your companions - stupid and poor people don't go to such cruises so, I think you will (mostly) enjoy it! (in our group the oldest lady was 90y old, the second 86 y.o and my wife - 52 y.o was the youngest one). Day 3. In the morning we got transfered to airport for our flight to Mandalay. It was well organized process, no complains. The fly leaves around 12:30pm, lasts 1:30 h, they feed you lunch (extremely spicy so you better off to make some sandwiches in the hotel). When we arrived, we where met by Andrew & Nan Da- our PD's (program directors). They're going to be with you for the duration of the cruise until you leave from Yangon back to Bangkok. It is not sure that you'll get the same guys- there are 4 PD's for each ship, so which 2 you'll get is unknown. In any case, Andrew's English was easier to understand than Nan Da's, but Nan Da was more open about things and it is hard to say who was better. You can exchange money at the airport, but if you ask PD to do it tomorrow in the city you'll get 3% more for your money. I suggest to exchange only $100 per couple (they suggest twice that much),- a lot of places accept $$$, but some not. In any case you can exchange back or leave it as a tip at the end of the cruise. since it was already too late to go to monastery as planned (it closes at 4pm) we went directly to the ship and all planned things were moved to the next day. the trip to ship takes 45 min. On the bus, PDs will suggest to give $50 each toward tips for everybody not from the ship. At the end of the cruise you'll get the breakdown how that money was spent. We all (besides one couple) agreed and from looking on the breakdown of expenses I strongly recommend to give them only $30 p/p- it seems sufficient enough,- the tip IMHO, was not only exessive in some cases, but also given to some people that simply should not have got it at all. The ship (Viking Orient). Huge disappointment. Not even close to European river ships. The room is too small (about 140 sf), the storage space is very limited, the only "window" is the door that you came thru, but if you keep it open, then, everyone who passes will see inside your cabin. There is no A/C common space and sun deck is too hot during the day. There is also extremely bad acustics in dining room and you need to raise your voice in order to be heard. Put A/C on the "wave" you'll get better cooling. There is no Wi-Fi on board, but 2 computers with slow internet available, most of the time. Nothing blocked. Regarding clothing: don't worry about what to wear to monasteries or pagodas- every day it will be announced what is appropriate and worse case scenario you'll be given something to cover yourself. I suggest to pack light, the dress code is super-casual, no formal nights and no ties, suits, evening dresses- this is not like in Europe. Wear flip-flops, if you can. The schedule looks like that: 7-9am breakfast (very limited choice. You won't go hungry, but this is not Shangri-La) with tea or coffee; 9am -11:30am sightseeeing 12am- lunch. (Very good salads, poor main dish). 3:30pm- second sightseeing. 6pm- coctail hour; 6:45pm briefing for the next day. 7pm dinner. 8:30pm some kind of entertainment- movies ("The Lady"- highly recommend, and "The life of Budda"- put me to sleep), local productions- worth to try and once trivia game. At 10pm the computer is all yours- everybody is sleeping. There is no tea/coffee served during the lunch or dinner- there is machine at the bar where you can get very bad cappuchino or so-so coffee and normal tea. The drinks are included, besides imported hard alcohol (so local Wisky or Rum and local wines and coctails as much as you can). I'm not much drinker so have no clue about quality of any drinks, including beer. The desserts are mostly nothing to write home. BTW, Viking use to issue every traveler name tag (very convinient), but for some reason stop doing it few weeks ago. When you leave the ship for the daily excursions you'll get battle of water; when you come back you surrender your foot wear for the cleaning (do it) and get it in 1/2 h. Regarding sickness: I'm 100% sure that nobody ate anything from outside the ship and still every time someone was sick for 1-2 days. I think the reason for it the spices and the combination of unfamiliar food with drinks. At some point about 9 people were sick and did not show for excursion. Don't use Imodium, but rather Pipto-Bismol. Back to the day 3. At 6:15pm we got briefing with Hotel Manager- Dominiqe from Switzerland. Very nice and open guy. What is important, is that he said that in the area we pass there was no malaria case in the last 5-7 years so you don't have to take any profilatics. Day 4. The full day of Mandalay, including lunch in local (Chinese) restaurant. Very nice. Here you'll get your first real taste of Myanmar,- the city of 3m, looks like oversized village and simply different from Europe or USA. I'm not going to describe what we've seen (mostly), because you'll see it yourself, but rather just prepare you for any logistics or surprises. Day 5. Ava . Here you're going for the first time encounter local vendors,- mostly girls 7-17y old. They will try to sell you some costume jewelry (negotiate) and try to make you feel gilty ("what is your name? will you think about buying? (we're going thru them again) do you remember me? You make me unhappy if you don't buy" etc). My advise: if you like something- negotiate and buy, it is not expensive. If not, then tell them that their happiness is not your concern. The horse ride was unplesant. Amarapura. The visit to monastery is really waste of time; the gandolla ride on the lake is much more interesting. Unfortunatelly because of the time spent in monastery we don't get the chance to walk on the teak bridge. The entertainment: classical Burmese Ballet. highly recommend. Day 6. Your real encounter with village in Burma. Well, if you're after church-castle-palace-square, you'd be better off in Europe. Here it is totally different.... Evening entertainment: lecture about Bagan. While the subject is really interesting the lecturer was falling asleep and was done in 12 min on the subject that could be told hours. Very disappointing. From my later discussion with Dominiq it seems that there is a problem to find English speaking lecturers. Day 7. Bagan. Extremely interesting area, magnificient views. A lot of vendors. Some women bought "elephan pants" $4-$5, T-shirts and other touristic souvenirs. Vendors- see day 5. We dock near reasort where you can get Wi-Fi. Some people went to their coffee shop in the afternoon, but we choose their pool (they did not charge us, but I've heard about $10 fees). Very nice! Entertainment: Puppet show. Could not stand it more than 15 min. Very repetative. Day 8. Another village. Afternoon in Sale with monastery. Day 9. Another village. Afternoon in Magway, by trishaw to Pagoda with very nice view. This was very interesting- the city is not spoiled with tourist attention so we got to feel like on parade. Day 10. Monk blessing on the ship. Works for 26 days. Visit to local market. My wife got "Tanaka" 70c a jar plus some remedy against headachack- another 65c. I bought some bag for my camcorder- $3. In the afternoon we went to Minhla port- total waste of time and another small town. Day 11. Visit to local school where they made serious reception for us with dances, meals etc. (The tip money that left over get contributed to this school) Day 12. We get to Pyay and this is the last stop. For some reasons instead of going by ship to Yangon (160miles), they choose to get there by bus - 7 hours of not pleasant ride. We visited Shwe San daw Pagoda- very interesting and archeological museum- really nothing. Afternoon on your own. But it is so hot that no desire to go and explore more of that town. Disembarkation briefing. Tips: Viking recommend about $200 to crew (per couple) and the same to PD. In my view it is really exesessive,- I think 1/3 to 1/2 of it will do. To crew you can put it on credit card, but to PD only in cash. could be given later in Yangon. Dominiq also collected from everyone e-mail addresses and distributed list with it. Day 13. After breakfast we hit the road to Yangon and by 3pm we're there. Yangon, is the first normal town you'll see. A lot of traffic, normal streets & shops, even supermarket, squares with fonutain. Nice. We went for a swim & then to downtown- very close. The dinner in hotel is included, a lot of selection, but nothing to eat.... Day 14. The climax of the trip Shewdagon pagoda. Unforgettable! It is good thing that we started from Mandalay, because have we started from Yangon everything after that would be really downhill. At the top we got calendar for 2015 (50 cents) with the pictures of Pagoda. Extremely beautiful (both)! In the afternoon we went to supermarket to get idea about local production. Rum- 80 cents bottle. the other imported things are on par with US. Farewell dinner at hotel. Day 15. Moving back to Bangkok. 1 hour flight. The time difference with Birma 1/2h (compared to Bangkok). The same Tango met us, transfer to hotel, return your head pieces and we done. Day 16. Flying home! All in all was very interesting trip. Read Less
1 Helpful Vote
Sail Date: October 2014
This was our first time on a Viking Cruise - The Cities of Lights tour that began in Paris and ended in Prague. Paris and Prague were wonderful, hotels very nice, and the visit to both cities was very enjoyable. The on board experience ... Read More
This was our first time on a Viking Cruise - The Cities of Lights tour that began in Paris and ended in Prague. Paris and Prague were wonderful, hotels very nice, and the visit to both cities was very enjoyable. The on board experience was great. Very attentive, competent and professional staff, the cabins were comfortable and the restaurant and food excellent. Our complaint is with reference to how the visits to the towns en route are handled. We were under the impression that we could use the ship as our hotel and that once docked it would stay there and we could come and go until it was time to leave for the next port. This is not the case. At most ports the ship departs for the next port after the traveler leaves to visit the sites. After the tour of the town (which can be as long as 4 or 5 hours)you are then transported by bus to the next destination. The bus ride sometimes was as long as 2 hours! Also, when visiting certain sites, several Viking cruise ships would converge at the same attraction (castles, palaces, etc.), thereby causing a crowded and somewhat chaotic atmosphere. When the ship landed at its final destination (Bamberg), we disembarked and headed to Prague. We never realized that this bus trip would last over 8 hours, although it did include a stop in Nuerenberg. The bus ride was too long and too tiring. We would not do another river cruise with Viking because of the way they handle their port visits. Read Less
Sail Date: August 2012
We cruised the Viking Odin in September 2012 on the Danube from Nuremberg to Budapest. The cruise took us to places we had wanted to see. Our room was comfortable and well kept by housekeeping, the ship was very nice and the staff was very ... Read More
We cruised the Viking Odin in September 2012 on the Danube from Nuremberg to Budapest. The cruise took us to places we had wanted to see. Our room was comfortable and well kept by housekeeping, the ship was very nice and the staff was very good especially the Cruise Director Joe, the front desk personnel and the hotel manager. The dining room staff was very attentive. The daily excursions gave you an overview and we used receivers connected to the guide -- an excellent tool. For the most part the on-shore guides were knowledgeable and interesting. The 4 or 5 additional excursions could not be signed up for in advance of the cruise but these were quite good especially the Mozart-Strauss concert and the Danube Gorge. Why was the sign up not offered prior to sailing is a mystery. Dinners in the Main Dining room were extremely noisy because all 190 guests were present at the same time making it difficult to have conversation. The dining room was crowded with armchairs that made it difficult to get in and out. Food was good but not exceptional. We did not purchase the wine & spirits package because wine or beer was provided at lunch and dinner and while it was built into the cost of the cruise, it was not worth it. We (6 of us) would have preferred to pay as you go instead. The evening entertainment consisted of a few local performers or a lecture by one of the staff, and there really was no space on board for much of anything. We were often linked up with 2 or 3 other Viking vessels visiting the same cities and used each other for transit to shore. Viking's book about the trip was most informative but they did not need to spend money on a small leather bag to hold it and 2 name tags that hardly anyone wore. Viking's marketing is quite extensive and the patrons are paying for it rather than getting value for their money on the trip. Overall, the cost was high when you compare this with a high quality but small ocean going cruise ships. The only value with these river cruisers is that they can get into places where a small Ocean going vessel cannot go. However, the cost of this access and the marketing - $3 to 4k more than a small ocean going cruise line like Oceania - causes me to think that the trip was not worth the cost. Read Less
Viking Odin Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 3.5 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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