3 Helpful Votes
Sail Date: August 2019
My husband and I chose this cruise because we had never been on one prior and wanted something close to home. Upon entering the ship we knew it was not for us. It was so crowded we had trouble getting to our room to put our bags down. The ... Read More
My husband and I chose this cruise because we had never been on one prior and wanted something close to home. Upon entering the ship we knew it was not for us. It was so crowded we had trouble getting to our room to put our bags down. The room itself was not bad but the "queen" bed was really just two twin beds placed side by side. This made sleeping terrible. We proceeded to the Lido deck only to find the pools overcrowded, drunk people all over, and food waste left and right. I have never seen so many people gorging themselves like we did on this cruise. The amount of food that went to waste was atrocious. Half Moon Cay was beautiful we both loved it. We stayed as long as we could. We returned to the ship to shower and come back to walk the beach only to find the entire place trashed with beer bottles and plastic cups. The people on this cruise made it all so awful. I blame Carnival for not having someone take bags to these people to collect garbage. There were staff present on the beach (like Adam our cruise director) who watched all of this and did not care. It was sickening. I have never seen so many people disrespecting an area like this in my life. Nassau was dirty, smelly, and overcrowded much like Sunshine. We will definitely not be returning to this ship (or any other Carnival ship). Carnival does not respect its employees, guests, or the environment and beaches it takes guests to. GOOD RIDDANCE!!! Read Less
2 Helpful Votes
Sail Date: August 2019
I'm not sure that I've ever given a negative review of a cruise before but there is a first time for everything ... We live in Charleston so we were very excited to sail out of our home port. Avid cruisers, we've enjoyed ... Read More
I'm not sure that I've ever given a negative review of a cruise before but there is a first time for everything ... We live in Charleston so we were very excited to sail out of our home port. Avid cruisers, we've enjoyed Carnival, RCCL and Disney cruises and have always praised Carnival for its service and food quality, as well as the variety of entertainment. That said, I feel that the service has deteriorated dramatically since our last Carnival cruise. This ship, in particular, was aged badly and there was no sign of the daily maintenance that we were used to seeing in the past. Our room steward was Ok but the room itself looked old and unclean. Our wait staff was below average; one was even visibly annoyed when my nephew and I would order multiple desserts to share. The food wasn't appetizing, except for the Guy's Burger Joint, the taco stand and the deli. One word of caution, Guy's Burger would only give you one onion ring per burger... I've never been denied any food request on a cruise ship until now...Anyone else think that pre-paying tips may be the death of good service on a cruise??? I've also noticed that with the new drink package option, there are no longer nearly as many waiters available pool side. With the exception of one day, we had to walk to the bar for each drink. Given that we have two kids that were playing in the pool or napping; that is way easier said than done. Finally, the ship wasn't family friendly and the kids' club hours were not long enough and it didn't matter because my kids didn't want to go anyway.... Unfortunately, this will probably be our 11th and FINAL Carnival cruise. Read Less
1 Helpful Vote
Sail Date: July 2019
Our family cruise to the Bahamas Pros...The entertainment, staff, activities, Adam (cruise director), and Guys Burger was good. Cons..the cabin was horrible! When we first walked into the cabin it was sticky stuff on the carpet. We were ... Read More
Our family cruise to the Bahamas Pros...The entertainment, staff, activities, Adam (cruise director), and Guys Burger was good. Cons..the cabin was horrible! When we first walked into the cabin it was sticky stuff on the carpet. We were told by housekeeping that he tried to clean it but it wouldn’t come clean. We were told that we would have a king size bed and a rollout bed but instead of getting a rollout bed we got a metal cot that sat on that nasty floor! And to top it off it was hot in our cabin. Our daughter have asthma and she was very uncomfortable. We complained to guest services multiple times and they offered us a box fan. We were told by guest services that 70 degrees was standard for the room temperature but our room temperature was ranging from 72-75. It felt better in the hallway than it did in our cabin. Our daughter have asthma and she was very uncomfortable. Once we arrived home we called carnival and customer services was saying that 75 degrees is standard for the cabin temperature. I think they could have been a lot more understanding. This will definitely be my last time cruising with Carnival. Read Less
5 Helpful Votes
Sail Date: July 2019
We chose the port of Charleston because we did not want to fly to Florida, the cost of the flight for 2 adults and 2 children would have been almost as much as the price of the cruise. So we drove 8 hours to the port. Easy approach to ... Read More
We chose the port of Charleston because we did not want to fly to Florida, the cost of the flight for 2 adults and 2 children would have been almost as much as the price of the cruise. So we drove 8 hours to the port. Easy approach to the port, fast parking, great service at the port of Charleston. Getting on the boat, was a breeze. We had purchased "faster to the fun" and it got us on the boat quickly. This was the only time "faster to the fun" was of any help. First night on the boat, it became apparent that Carnival had packed as many people on-board as possible. It was very VERY crowded. We soon learned that there was going to be long lines for everything. The pool was overfilled with children, the hot tubs on the lido deck were full of children splashing and being loud. Parents let their children run wild with little to no supervision. Many children were darting through the crowds and on the interior walkways of the ship bumping into people and being very loud late into the night. There was a constant sewer smell around deck 4 the entire time we were on the ship. Anytime you went that direction, you caught the smell and was kinda gross. Camp Ocean was OK for the kids, they did complain that one of the staff were rude to them while there and it took some convincing for them to want to go back. Room Steward was amazing gentleman that took very good care of us our entire cruise. He cleaned the room twice a day, made towel animals for the kids, kept our ice bucket full at all times and took the time to learn our names and spoke to us at every opportunity. We tipped him in cash very well. $20/ $30/ $40 at a time. Tipping- We opted to tip in cash and NOT pre-pay or gratuity. So we took a large stack of $5 and $1 bills for tipping (more than a few hundred dollars). We passed out tips to almost every employee we had any encounter with. We were very generous with our tipping. On the third morning of the cruise, I used the Carnival Hub app to check our account activity and found that we had been charged $280 for gratuity. I immediately went to guest services and had them remove the charge and explained that there was no mention prior to booking of an automatic gratuity, only the option to pre-pay gratuity. Which we opted to tip cash (anyone that has been in the service industry knows that cash in hand is better than a charged tip). Faster to the fun- NOT WORTH IT. Only helps when initially getting onto the boat on the first day at port. Excursions- Stingray adventure at Half Moon Cay was enjoyable. Instructions on where to be at what time, were horrible. We had no indication on where to check in. We walked almost all the way to the building with the stingrays only to be told that we need to sign in at the front of the island and ride the tram to the stingray adventure location. My wife and two girls had a 12:30 appointment, and got bumped back because it was overbooked. Then they got left at the stingray adventure with no tram available and were forced with about 20 others to walk all the way back. The empty tram passed them along the route and did not even stop to offer a ride. Balmoral Island Dolphin swim- 9:30 meeting time at the Nassau port, got off the boat nice and early and were basically first in line. Once the excursion workers arrived, it was apparent their attitude towards us was poor at best. Not helpful, not caring. It seemed like since they already had our money, that we were stuck and along for the ride. We were escorted to a small boat, asked a few questions to the un-attentive worker that was on her phone from the moment I first saw her. She acted very bothered that we spoke to her. They counted out 110 passengers for the ferry to Balmoral Island. Then walked us to the boat, then a second group joined our group which made us over capacity. We missed the first boat by 5 people and were left on the dock with no instruction, to wait and bake in the heat for an hour before another boat arrived. Its now 10:30 and we have been off the ship to two hours waiting in the sun and just now getting onto a ferry. Arrived at the island and had to wait in another line to sign a waiver for the dolphin swim. Was given a time slot of 12:45. So our 9:30 turned into 12:45. Very misleading. Waited around on the island, swam in ocean, at lunch ($22 for 1 serving of chicken tenders that came in a styrofoam "to-go" box similar to fast food). We split it among the 4 of us to hold us over till we got back to the ship. THE DOLPHINS WERE AWESOME! The two trainers, not sure of their names were great! They had obviously paid attention to their previous customers needs and were very attentive and made the dolphin swim a complete blast. Cannot say enough about those two guys, they were professional and courteous and did their jobs well. Lockers were provided at the building for the dolphin swim, but there were only 18 available for around 45 people. We had to leave all of our belongings out in the open (passports, cash, phones etc.) Thankfully, everything was left untouched. We finally made it back to the docks around 3:15pm, and needed to be back on the ship by 4:30. We were left with very little time to experience Nassau, but it honestly only took a few moments to realize what a trash hole this place was. There were multiple instances of police sirens that should have been an indicator before we ever left the cruise boat. Nearly every person was rude, pushy and aggressive towards us. The streets are dirty, not maintained at all and there are abandoned buildings and boats littered about. For a port that almost 100% is reliant upon tourism, they really do nothing to keep the place maintained. One man photo-bombed a picture I took of my daughter and then tried to demand I give him money. We were very disappointed that our 9:30am excursion was so misleading and took up the entire day. Carnival really needs to work on their crowd control and better organization with these excursions to increase everyone's enjoyment. We went back to the ship, at at Guy Fieri burger joint, which we were starving and the burgers were absolutely amazing! If you have read this far, I hope this review gives an accurate portrayal of what you can expect. I should have been more prepared for the crowds and the money gouging and the rudeness of the Nassau citizens. In summary, the cruize staff were absolutely amazing we were very well taken care of. The food was awesome. The drinks were weak, but we were not there to get drunk, so it was ok. Nassau citizens and excursion staff were absolutely horrible. Cruise director Adam was incredible. Every show we went to was excellent, just be prepared to wait in long lines for everything. Be prepared to pay 18% gratuity on every purchase, and then be charged $70 per person gratuity on top of that with no warning. Think of it like going to the shopping mall on black friday, once everyone is jammed inside, they lock the doors, triple the price on everything, crank up the heat and start serving alcohol for $15 a drink while everyone lets their kids run absolutely wild. If you can handle that, you will have fun. Read Less
Sail Date: June 2019
We chose this cruise because of location convenience for a bachelorette party. Pros: James was amazing and went above and beyond to help accommodate our bachelorette party. Joey and his team were a great steward and attentive to our ... Read More
We chose this cruise because of location convenience for a bachelorette party. Pros: James was amazing and went above and beyond to help accommodate our bachelorette party. Joey and his team were a great steward and attentive to our needs. The spa services were incredible and exceeded my expectations. Kristel and Suba were great servers! Roger makes the best mojitos! Cons: guest services needs improvement. Upon our arrival, the room we were booked in was not up to our expectations (do not book 4 adults in one room). I went to guest services to ask if there was another room available so we could split our party up and that i was willing to pay anything. I was told the cruise ship was sold out, but when another group in our party had a problem with a bed, they were put in another room. This leads me to believe Carnival lied to me about being sold out and lost out on the chance to increase their revenue. Dinner reservations were incorrect 2 of the three nights and the staff was difficult to work with to accommodate our party. Overall, most staff was great but I will never be returning to a carnival cruise again. Read Less
1 Helpful Vote
Sail Date: June 2019
CONS: * Raised daily parking to $20 a day * Ship feels way over capacity with the additional cabins. It's a constant battle everyday trying to find a chair outside anywhere. No exaggeration its rediculous. * Food in the ... Read More
CONS: * Raised daily parking to $20 a day * Ship feels way over capacity with the additional cabins. It's a constant battle everyday trying to find a chair outside anywhere. No exaggeration its rediculous. * Food in the dining room seemed like the worst choices in any of my 8 cruises thus far. For the first time ever only ate there on formal night. * Outside movie night again good luck finding any seats unless you go extremely early *Air conditioning was not very comfortable at all within cabin. Always on the hot side. *Comedy shows or any shows were almost impossible to see due to the over population of people and the extremely small venues *Guys burgers on other ships were the best I've ever had, just very average on the sunshine * Ran out of food and condiments. Due to the overpopulation the ship would run out of mayonnaise or French fries for a day or two until it hit port. *Room television is outdated with limited channels *Bathroom seemed smaller then usual. If sitting on toilet had to put one foot in the shower. *Room refrigerator just barely gets cold *Twin beds pushed together to make a queen but it separates every night so you either fall in the crack or just sleep far apart from each other. * Pizza place always a long wait *Sandwich place always a long wait *Blue Iguanna mexican always a long wait *Not many shelves in the cabin to put clothes *Bars were very slow for drinks. * 2 Ice machines always struggle to produce ice. *Only two pools and very overcrowded. The adult pool seems to of once been the kiddie pool because half of it is 2" of water. *Not much to do on the boat unless you just want to gamble. PROS: *Sandwich place was the best food there *Blue Iguanna was good *Breakfast in the dining room has steak and eggs every other morning. The steak is a filet and by leaps and bounds the best single meal you can receive on the boat. *Dining room for breakfast or brunch was good. Read Less
3 Helpful Votes
Sail Date: May 2019
Our 14th Carnival cruise and we chose The Sunshine. We had 1 inside and 1 balcony, cabin was pretty well average, bathrooms seemed smaller than most. Dining was challenging at best. Food has gotten downright bad. Food had no flavor, ... Read More
Our 14th Carnival cruise and we chose The Sunshine. We had 1 inside and 1 balcony, cabin was pretty well average, bathrooms seemed smaller than most. Dining was challenging at best. Food has gotten downright bad. Food had no flavor, even pizza was tasteless. Deli was good, as well as Guy;s Burger. The entertainment was good, but the theater was dated. All the workers we encountered were great. Carnival needs to find a new port and drop Nassau. It with all it's income and visitors, should have a new air conditioned vendors area, instead of all the vendors selling the same thing in booths you can't find anything in. This port hasn't changed since 2004. Ship overall is on the downside, I may try RC on my next cruise. Charleston could be the best port in US if they would tear down the old warehouses and build a better port. Being platinum didn't help except disembarkation the last day.Carnival needs to give passengers more public areas on all new ships. You can't just build biggers ships, just for more cabins and more people. Read Less
Sail Date: March 2019
Chose this cruise to celebrate birthdays of two family members. Seven of the thirteen members of our party are platinum Carnival cruise members. The ship is in good condition, however the cleanliness of the lower deck lounging area and ... Read More
Chose this cruise to celebrate birthdays of two family members. Seven of the thirteen members of our party are platinum Carnival cruise members. The ship is in good condition, however the cleanliness of the lower deck lounging area and lounge chairs was terrible, bordering on disgusting. Dirt and dried white paint flecks were all over the chairs, sticking to towels and clothing. The selections and quality of the main dining menu has slipped when compared with other Carnival cruises I have taken. Overall dining room service has deteriorated. Our party was led to a table that had no chairs on the first evening. Ordered menu items were not delivered or incorrect items delivered on multiple occasions. The buffet on the other hand was quite good in selection and quality. Wine was delivered to our room with no means to uncork the bottles. I phoned to have the bottle uncorked. A cheap corkscrew was delivered for my use. Took me a while to figure how to make it work. The entertainment was good, however it seems there is a bias towards presenting comedy entertainment in the smaller rooms rather than production shows in the larger rooms. The casino experience overall was quite good with a variety of available table games. Getting a comp drink seems to be nearly impossible. Children's activities remain quite good. The priority boarding experience was excellent. The disembarkation process was a disaster. The boat arrived in port late with no reason provided nor were we given instructions regarding latest disembarkation meeting times and locations. "Priority" passengers were moved into disembarkation lines after some non-priority passengers had already disembarked. The fitness area is well equipped, although a number of treadmills and other machines were not completely fuctional. No room to stretch, and few mats available. Apparently Carnival customer service does not care to respond to survey complaints. A letter directed to the SVP Carnival Corporation Investor Relations remains unanswered. Read Less
4 Helpful Votes
Sail Date: February 2019
Do not sail the Sunshine if you are sensitive to cigarette smoke. Cigarette smoke from the casino filled the ventilation system the entire cruise. I get migraines from cigarette smoke, therefore, I had a migraine the entire 7 day cruise. ... Read More
Do not sail the Sunshine if you are sensitive to cigarette smoke. Cigarette smoke from the casino filled the ventilation system the entire cruise. I get migraines from cigarette smoke, therefore, I had a migraine the entire 7 day cruise. We complained several times. Our cabin steward put an ozone machine in our cabin several times which only helped for about an hour. We sailed this ship on a charter cruise that did not allow smoking in the casino and there was no issue. Our cabin steward, I Wayan, was wonderful. Our dining staff was also excellent- Gennies, I Dewan and Sherwan. Felipe, the cruise director was fun during the cruise. But when it came to disembarkment, he was not efficient and there were packs of people on each floor blocking the elevators. This was a safety hazard and thete was nothing express about leaving the ship with your luggage. Terrible experience getting off the ship. No more Carnival cruises for us. Read Less
2 Helpful Votes
Sail Date: January 2019
Our cabin steward was excellent, but that was about all; he was named Lamphong and he was great. Otherwise, the cruise was fairly mediocre, stopping in several Caribbean ports including their manufactured island in the Bahamas. We had a ... Read More
Our cabin steward was excellent, but that was about all; he was named Lamphong and he was great. Otherwise, the cruise was fairly mediocre, stopping in several Caribbean ports including their manufactured island in the Bahamas. We had a veranda room looking out at the very aft of the ship, which cost more than the regular veranda rooms. We were surprised to find a dinky veranda, no larger that the others on either side of the ship. The main dining room featured formica tables without table cloths; I thought they perhaps could add to this truck stop theme by placing squeeze bottles of ketchup and mustard, and perhaps hot sauce, in a little stainless steel holder. Much better was the Havana Bar on the Lido deck, which featured excellent omelettes each morning. Also, the hamburger stand by the very small pool was great. No bathrobes, no binoculars, nothing extra. This ship, unlike other Carnivals, did have a library with more than a dozen books, and it did have ample launderettes. The prime rib was paper-thin and tough, but the steak and eggs for breakfast in the main dining room had a small fillet mignon. Overall, this ship and cruise did not compare to a similar one we took a few months ago on Holland America. The ship itself is ship-shape, and we give them high marks for the embarkation and disembarkation process as well as luggage delivery. Carnival knows how to move people. The entertainment was fine. I'll confess that we'd already taken shore excursions to the ports we stopped at, so we benefited from low population around the pool on port days. It was harum-scarum at the pool on sea days. This was a adult cruise, so I can't comment on kid's activities, but Carnival has a great reputation for that sort of thing. Overall the best thing I can say is that our cabin service was superior. Read Less
2 Helpful Votes
Sail Date: January 2019
This review concerns only the Carnival ship and company. Our cruise was an adult-only charter and we had no complaints about its organisers. Our overall impression was of a penny-pinching enterprise seeking to squeeze every last dime ... Read More
This review concerns only the Carnival ship and company. Our cruise was an adult-only charter and we had no complaints about its organisers. Our overall impression was of a penny-pinching enterprise seeking to squeeze every last dime from its captive customers. Specifically : - Food in general was very poor. Everything in the buffet was cold and poor quality (exception: the bacon was lovely). The MDR was pretentious and lacking real quality. The smaller venues (omelette station, Blue Iguana, pizza bar...) were notably better although the burger bar food was disgusting. Most places were closed too often, giving a poor choice of food for "non-standard" meal-times. Conform or go hungry? - Drinks prices were outrageous (with alcohol packages unavailable on charters - I can't think why). Wine “deals” were available at slightly less outrageous prices, whereby you effectively pre-purchased bottles from a selection. Having taken our money THEY RAN OUT of the most popular wines. We felt defrauded. We also often received our wine when our meal was half over. Water that wasn't heavily chlorinated and decent coffee also had to be paid for. - They confiscated the bottles of wine we brought onto the ship as apparently we had put them in the “wrong suitcase". They were never returned, despite the letter that said they would be! That left a VERY bitter taste (but presumably a rather pleasant one for staff). - The internet was extremely expensive, with very limited options to choose from. There definitely ought to be a per-minute option too for those who just want to research a lunch in port etc. The staff, without exception, were friendly and helpful. However there was a noticeable lack of management and training at the level above their individual jobs. They need to know how it all fits together! Our cabin, a deck 7 interior, was absolutely fine. It was well designed, had just enough storage, and nothing was damaged or missing. The only problem - a grave one - was that the toilet stopped flushing on several occasions towards the end of the cruise. It was quickly fixed each time but it was difficult to cope with, particularly in the night. The self-serve launderette on our floor was useful although each wash, dry and detergent cost a rather high $7.50. The gym facilities were also adequate. The ship has had major refits, I believe. There are certainly some oddities, including confusing lifts. Two major problems are: 1. The casino forms a main thoroughfare, particularly when it's raining, and smoking is normally allowed there. It wasn't on our cruise, but the stench lingers. 2. Everyone walks through the Limelight Lounge to get to the MDR as there are few viable alternatives. The route runs along the edge of the stage - most off-putting for everyone. Read Less
2 Helpful Votes
Sail Date: January 2019
I have always bragged to others about the quality and variety of food on the Carnival Menu and buffets. BUT on the Sunshine it was the worst food ever encountered on a cruise ship. Our food was cold, crusty, and dried. The salads were ... Read More
I have always bragged to others about the quality and variety of food on the Carnival Menu and buffets. BUT on the Sunshine it was the worst food ever encountered on a cruise ship. Our food was cold, crusty, and dried. The salads were browned lettuce and soups were cold. The service was extremely slow and not acceptable at all. We are both diamond VIP members with Carnival. We have sailed on over two hundred cruises and most every cruise line. We understand that booking with different cruise lines you will experience different types of food, however, cold, tasteless, no quality food is unacceptable regardless of the cruise line. The Carnival product has greatly deteriorated and is not at all like previous Carnival cruises we have experienced on most every cruise ship in their fleet! We are very concerned that this ship does not follow ADA guidelines. It was one of the most unfriendly to handicapped passengers in wheelchairs and the guests were unwilling to share the elevators even though the US law states that wheelchair passengers have first priority in the elevator use. Fellow passengers are getting more and more antagonistic toward those who cannot walk and must use a wheelchair as well as the cruise ship staff! It is interesting to note that Carnival is changing the booking mechanism for handicapped cabins. They have gone from wheelchair cabins with roll in showers to calling the same exact cabin a "walker" cabin thereby eliminating the need to accommodate wheelchair guests. It is blatant discrimination. We will carefully review our choices for cruising this year and go back to cruise line whose product we can trust. Carnival product is no longer the same. Read Less
1 Helpful Vote
Sail Date: January 2019
We cruised on this ship when it was the Destiny and had a great experience. This was the total opposite. Let me first say that our cruise director Mikey was AMAZING. I’d sail with him as CD again any day, he went above and beyond. ... Read More
We cruised on this ship when it was the Destiny and had a great experience. This was the total opposite. Let me first say that our cruise director Mikey was AMAZING. I’d sail with him as CD again any day, he went above and beyond. Pros: JiJi Restaurant was wonderful! Make sure to try the pork belly, pot stickers, and the wide noodles. This is family style dining so everyone gets to try each dish. Service was amazing! Fahrenheit 555 Steakhouse is a must! Our top choices were the smoked oysters, essence of tomato shots from the chef, and of course the ribeye. Great service & great food. Cons: This is the first cruise I’ve ever been on that most of the staff were rude or just plain ignored passengers. We normally tip very well, but walked off this ship without tipping above those already billed. The lido buffet was AWFUL! The only thing we ate in there was breakfast 3 times and two salads for lunch. Same bland, greasy, over cooked food every day. Not sure what was going on with the elevators but they were slow and most of the time blew by your floor. Waited more than five minutes several times. Maybe the elevator problem had something to do with children allowed to play in the elevators. An example, we entered an elevator with a approx 12 year old boy sitting in the floor eating an ice cream cone. The boy was laughing at the fact he had pushed all the buttons and was just riding up and down. His buddy was doing the same in the adjacent elevator. Want a deck chair? Better get up at 5 am to reserve one. Staff were allowing passengers to hold chairs by placing their belongings there for hours at a time. Want peace on the Serenity deck? Better find a better place, like front row center at a heavy metal concert. No where to sit, loud, kids running around. I think Carnival really missed the mark when the started doing away with the aft adults only pool areas. Did I say the staff? We had Your Time Dining, one side of the dining room was pleasant and the other actually gave me a dirty look. The bright spot was Nestor and his team including Jennifer who never stopped smiling. I’d give the other wait staff’s name that gave me a dirty look but he never gave us his name & didn’t spend enough time at our table to notice his name tag. We did enjoy our room steward but the cabin aft deck 7 had an odd amount of dust everywhere. Also we had a mildew smell in our cabin that seemed to be coming from the drain. Read Less
Sail Date: December 2018
This ship reminds me of a six year old mini van. It will get you there and back but it has no style, grace or wow factor. After a 100+ cruises I believe I have a decent idea of what to expect. This review takes a quick, broad ... Read More
This ship reminds me of a six year old mini van. It will get you there and back but it has no style, grace or wow factor. After a 100+ cruises I believe I have a decent idea of what to expect. This review takes a quick, broad view. You can have a poor meal or cabin steward on a great ship and a great meal etc on a poor ship, it is the overall experience that counts. Ship-Is old, worn (not dirty) and poorly designed. It therefore feels cramped and crowded. It doesn't have the style/grace of some older ships or the wow of some newer ones. On the up side all the public restrooms I visited were very clean. On the down badly worn carpet, pealing wall paper and just a general look of heavy use deter from experience. Our sliding door would not lock and we had high winds for a day, this resulted in a high pitch squeal in the cabin. The adult area is large, away from the kids area and overall nice. The one main pool is a mess. Had an incident on one sea day that they had to close the pool, One pool and it was closed, great! Three hot tubs and one of those closed as well. Just overall a poorly designed ship. Overall below average. Food- Better then expected, small servings, but you can always get two. Interesting the MDR was better then expected and the upcharge one's were below expectations. Much better then a recent RCL cruise and on par with a recent NCL. The lack of staff in the upcharge locations was troubling. Overall above expectations. Staff-The ones we dealt with were good, but there are not enough. Every position, bars, dining, room stewards etc were under staffed. Carnival has cut back to the point that it is a continuing problem. We did have several problems with the photo department, including closing a portrait location while we were in line to get pictures. Overall above average, just not enough. Entertainment- I though it was good, but it fit my style. I like Disco and one of the shows did this very well, not so much if you are a county fan. Hate to even comment on it because it is so based on everyone's tastes. Overall above expectations. Getting on and off were ok, again crowded. The cabin keys are now on the ship in your room. Saves time and works well. Overall Average. Chances are I would not rebook this ship, but if you have dates or ports that this is the only option (as we did) then it will work. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this ship because we wanted a New Years cruise. First, I will start with the good. Embarkation was very fast. Mikey, the cruise director tried his best but was letdown from the Vista, which we sailed on last year. Our dining room ... Read More
We chose this ship because we wanted a New Years cruise. First, I will start with the good. Embarkation was very fast. Mikey, the cruise director tried his best but was letdown from the Vista, which we sailed on last year. Our dining room staff Eric; Carlos and Iketut were incredible and fun. Now the bad. We were supposed to dock in the Dominican Republic but were not able to land due to weather, nothing Carnival could do but disappointing when we were ready for 2 ports. However, there were there did not appear to be any alternative plans made in case we couldn’t dock. The buffet menu was almost same everyday. Staff on ship just looked miserable and many were just rude. We went to walk on the track but apparently during the day it’s not possible because the track path is covered in loungers forcing you to walk through the games area, interrupting the games. The photographers were horrible. Normally we have too many pictures to choose from but the bulk of these pictures went in the bin. The New Years pictures had the words chopped off or parts of our bodies missing. Also for the Veteran Appreciation we took a group picture and were then charged for it. Way to appreciate us. The staff in Pixels Gallery couldn’t have been more unaccomodating and rude if they tried. Having the pictures sent digitally as they were on The Vista would have been better. They were available on the hub so you could see them almost immediately. There were activities that were cancelled and we had no idea until we sat there for a while. Finally, a curfew should be enacted. There were children running around well past midnight. We also had a domestic fight that we had to call security for. Other than that we did enjoy the company of the other cruisers. They were definitely a friendly and fun bunch. Ship could use some remodeling and updating Read Less
4 Helpful Votes
Sail Date: December 2018
Service personnel is great. Every day there was a SEWER SMELL that was OVERWHELMING near the elevators on your way up to eat. Was disgusting. Staff was very attentive. Entertainment was on a high school level as far as talent. Nothing ... Read More
Service personnel is great. Every day there was a SEWER SMELL that was OVERWHELMING near the elevators on your way up to eat. Was disgusting. Staff was very attentive. Entertainment was on a high school level as far as talent. Nothing like other ships we have been on in the past. Debarkment was ridiculous. We were asked several times to leave our room from 8:30-9:15 yet only one floor was asked to leave the ship. We had nowhere to wait and then stood in line from the elevators to the exit of the ship for TWO HOURS! Get your stuff together Carnival. That was absolutely the most unorganized cruise I have ever tried to get off of. Never again with that cruise line. No signs or help to shuttles. Another hour and a half of waiting in line with no directions and CLEARLY short staff. The best people in debarkment were the porters!! Food same every day. Spend your money on a better ship. This ship is old and shows it. Read Less
1 Helpful Vote
Sail Date: October 2018
We chose carnival sunshine to celebrate our 20th Anniversary. The port of calls were Amber Cove, Saint Thomas, San Juan, and Caicos ‘s and Turks. We noticed that the ship seemed to be at full capacity of people, making it very crowded ... Read More
We chose carnival sunshine to celebrate our 20th Anniversary. The port of calls were Amber Cove, Saint Thomas, San Juan, and Caicos ‘s and Turks. We noticed that the ship seemed to be at full capacity of people, making it very crowded on the inside and outside of the ship. Every evening dining we would spend over 2 1/2 hours in the dining area due to service being maxed out. Due to that we would miss several shows. During the morning and lunch times, you would be lucky if you got a server to get your order for a soft drink. Inside the hallways where the rooms were had a very bad smell of sewage and the floor on hallway one you could feel holes underneath the carpet making it where people would almost fall.The first night we had no hot water in our room. When we ported at San Juan, the ship was delayed from leaving due to mechanical failure. When they finally got the ship back in operation they stated that we would not be stopping at Caicos and Turks. The main reason we decided to cruise with carnival was to visit Caicos and Turks for our anniversary. The captain decided to give each person a $50.00 dollar reimbursement. I don’t feel that $50.00 made up for a port of call that I paid more for. When contacting carnival customer service the answer I got was I’m sorry that you had a bad experience and I will have this looked into. No offers of refunds or discounts at all. Read Less
2 Helpful Votes
Sail Date: October 2018
I have been on Carnival cruise several times this is by far the WORST!! First let me start with the positive. The staff is wonderful. But you have lost the personality by overworking them. They do not have time to introduce themselves and ... Read More
I have been on Carnival cruise several times this is by far the WORST!! First let me start with the positive. The staff is wonderful. But you have lost the personality by overworking them. They do not have time to introduce themselves and interact with the people. I realize you are paying them to do a job not to socialize but a few sentences with each person goes a long way. Mikey is a great cruise director. The big screen on deck is good. Food is ok the best was the soups. Now to the cons. We were on the 1st floor (Thanks travel agent) not. There was a stench so horrible for the first 3 days. I called and they did spray but it only covered it 20 minutes. We were in room 1489 going left there is an incline and to the left a hole in the floor under the carpet you can not see it. I twisted my ankle there and 3 other soft spots on the 1st deck. My husband turned the water on in the sink and it scolded his hand. THIS NEEDS TO BE CHECK BEFORE A CHILD IS HURT. Decks 6 and 7 was flooding or that is what they told me when I tried to get a coffee at the shop and they were closed in the middle of the day. Then the ship had problems and we missed our port at Grand Turk. This was the worst but I think this ship is in very bad shape. It needs to be brought in and overhauled to go on that long of a voyage. I was very, very disappointed in this cruise. Read Less
5 Helpful Votes
Sail Date: September 2018
sailed on sunshine before . wanted to go back . This cruise was ; the cruise from hell. Whatever could go wrong , did. Major problem was FTTF. Delayed on check-in, boarded with non FTTF guest. No stickers put on cabin cards waited in long ... Read More
sailed on sunshine before . wanted to go back . This cruise was ; the cruise from hell. Whatever could go wrong , did. Major problem was FTTF. Delayed on check-in, boarded with non FTTF guest. No stickers put on cabin cards waited in long line at front desk to get them put on. confirmed Reservations for dinner not honored. when talked to dining staff, told them of reservations made a year ago, they just dismissed me and said sorry. Cabin was not ready when we boarded plus the air was not working. took two days to get it working half way . Luggage arrived after everyone on our floor got theirs; then 2 pieces didn't show up until very late in the day. the only thing that worked on FTTF was getting off the ship. We are repeat cruisers on Carnival and unfortunately, we noticed how their service has gone downhill over the last 3 years. Before that , the service was excellent. Carnival should be more honest with people who purchase FTTF . Tell them that not all aspects of it work. For people who purchase it just to get on and get off quicker, more power to them, I will no longer waste my money on a program where only one or two of the perks work. Read Less
Sail Date: July 2018
We went on a family cruise on the sunshine leaving in July. From arriving to the terminal to board, the ship was an hour late so we were cramming into the terminal waiting areas, the "wedding staff" there was EXTREMELY rude! We ... Read More
We went on a family cruise on the sunshine leaving in July. From arriving to the terminal to board, the ship was an hour late so we were cramming into the terminal waiting areas, the "wedding staff" there was EXTREMELY rude! We had one lady telling us to sit down, that they wouldn't start boarding until EVERYONE was sitting down, but they only had available seats near a "wedding party" sign was and the one lady back there wouldn't let anyone sit there. So there was back and forth with it for about an hour. Our balcony room was average, although the bathroom smelled of stale urine. I even brought an air freshener and that couldn't mask the smell in that tiny area. Throughout the cruise halls on multiple decks smelled like skunk weed and occasionally feces. My children refused to go to camp carnival. It actually ended up being a threat by the end of our 8day cruise. They didn't like the staff up there (rude) and were extremely bored. The activities that they would "allow" for the 6-8 yr old range were too young. The food at the buffet was sub-par. We did enjoy guys and the blue iguana though. (as always!) Dinner in the dining room was slow, food was okay, we've had much better on carnival in the past. Entertainment also leaves much to be desired. One comedian never showed so we were stuck with an ex-carnival employee- who wasn't funny. It was the same joke over and over about his appearance for the family friendly AND the adult only shows. We chose the sunshine based on the water slides/water park for the kids. One of the slides was closed the entire cruise, when asked if they would be working on getting it open a quick "nope" was the answer. The dump bucket at the waterworks ended up getting stuck and not really working for about 4 days of the cruise. The beach pool is much too small for the amount of people that they're cramming onto this ship. You wont be able to go to any activities without standing in line for 30 mins to hopefully get somewhat decent seats. If you're one that gets sea sick- this is definitely not the ship for you. Even in smooth waters we were rocking pretty badly. Over all the crew, minus guest services, was very friendly but the ship itself we will never go on again. Read Less
3 Helpful Votes
Sail Date: July 2018
The embarkation in Port Canaveral was very organized but anything that went smooth all week was quickly forgotten today during disembarkation. We were in port for over 4 hours before the "carry your own luggage off" group was ... Read More
The embarkation in Port Canaveral was very organized but anything that went smooth all week was quickly forgotten today during disembarkation. We were in port for over 4 hours before the "carry your own luggage off" group was called to leave. There were no explanations or updates about the delay from the cruise director , "Jess from the U.S." Many passengers were yelling down to deck 3 asking for info. It was 5.25 hours before deck 8 was called. By then hundreds had taken their chances on exiting with the groups with luggage. The "Chefs Table" was fabulous as always. We loved the food and the host, Lama. Too, too much food but it was wonderful. Our wait staff, Leonilde (sp) and Rhoman in the Sunset Dining Room were great all week. I try to avoid the buffet but enjoyed breakfast/brunch in the Sunrise Dining Room. I was disappointed in the room service menu: my favorites were either removed or are now "extras". Breakfast on the balcony has been a big plus in the past. We enjoyed The evening shows in the Liquid Lounge .The Epic Rock production was one of the best I've ever seen on board any cruise line. We also enjoyed the meeting to honor veterans. We chose our excursion in Aruba based on previous reviews (ages 55-65+) but did not enjoy the Kukoo Kunuku party bus . There was a much younger crowd that night. The bars and restaurant we went to were in questionable areas at best. Some had security guards to escort us from the bus into the building. Most of the places had no other patrons besides the Carnival excursion. The mystery drinks served were free but strange tasting so we switched early on to bottled beer.I was very happy to get back to the ship. There wasn't a lot to do on sea days besides shop the usual trinkets and port needs. The jewelry was beautiful but browsing the display cases is impossible without the constant hovering . .....the fastest way to run me off. My enthusiasm for a rare stone was squelched quickly and I never returned. I will persue it locally. Read Less
4 Helpful Votes
Sail Date: May 2018
First, this is not my first Carnival Cruise; so, I am not comparing Carnival to another line or Carnival to some fantasy of what a Cruise should be. Second, the Memorial Day cruise seems to be a popular graduation gift. There were a ... Read More
First, this is not my first Carnival Cruise; so, I am not comparing Carnival to another line or Carnival to some fantasy of what a Cruise should be. Second, the Memorial Day cruise seems to be a popular graduation gift. There were a lot more families, and a lot more 18-20 year-olds than usual. There were very few of the 20s-30s dating/newly wed passengers. In short, the cruise had a very different personality than a usual Carnival Cruise. The Bad: The internet was atrocious. Paid nearly $100.00 for the middle plan. Facebook could take up to 5 minutes to load. I never could access Messenger or Notifications. Often the body of an email would never load. It wasn't any faster to use their computers. Kept getting messages to upgrade to the most expensive plan for an additional $44.00. I really felt this was a bait-and-switch. The food was really mediocre (again compared to other Carnival cruises). Again, I felt this was a bait-and-switch to encourage dining in the specialty restaurants. The food court was limited. One half was a mirror image of the other. The hot food station was heavy on carbohydrates and fried food. Often it seemed that the same thing was just renamed from day to day. Often what was at the hot food station would be on the dining room menu as well, which really lowered the appeal of the dining room. The desserts were unexceptional and tended to be variations of the same thing. There was not a lot of variety. Warning: anything with a mousse will be made with so much gelatin that it will be like chewing rubber bands. The Mexican food station was mixed. The burritos were good, but we threw out the tacos because they were so bad. Perhaps the burrito was good because I did not add a meat. The dining room was a huge disappointment both in food and service. The majority of the waiters are Indonesian. The do not understand English well. Example: I ordered the malted chocolate cake. I even pointed to the menu. I was served the molten chocolate cake instead. Every meal had a similar mess up. Most annoying was that a member of my group is named Sally. The waiter insisted on calling her "Shelly" the entire cruise. Weirdly, the waiter refused to serve a frozen margarita. He argued back and forth until the person at my table relented and had it on the rocks. The best kept secret as far as food is the food station on deck 5. The selection is more limited than the food court, but they have some unique things such as fresh wraps and chips & salsa. The salad bar also has fresh ingredients instead of starches floating in carbohydrates. There are no deserts as it is next to the specialty coffee shop. The breakfasts of deck five are also good. The production shows were terrible. In the past, the formula was to have a male singer, a female sing and six to eight dancers. This cruise had eight men and eight women who were expected to sing *and* dance; consequently, the dancing was quite limited. I do mean limited. The waiters in the dining room did more complex choreography. Instead of choreography, we got a lot of posing and strutting... and bumping, grinding, and twerking which was probably not appropriate for a family cruise. What *really* was not appropriate was the male strip. Granted the guy only went as far as a pair of square cut briefs, but the movements were pretty strong. There was an announcement before the show that their would be a "Magic Mike Moment", but it seemed clear that many parents had no idea what that meant. Also, however brief, the dry humping during the Epic Rock show was out of place. As to the singing, well when the male singer blows his voice out during Bohemian Rhapsody and has to speak-sing the rest, there is a problem. Others had such pitch problems that I actually looked forward to the recorded vocals. The sets consisted of an LED grill, projection screens and a metal platform. The same arrangement was used for all for shows and it was really boring. The use of computer graphics might have been interesting in 1999, but it is nothing that one has not seen at the local shopping mall. The graphics themselves looked like something from the 90s as well. The one exception was the Epic Rock show where the graphics and the actors were synced so that it look as if the actors were actually affecting the images, e.g., breaking glass, throwing fireballs, etc. The cafe musician/singers seemed low energy. It was as if they dragged them off street corners in Seattle and offered them a free cruise. Hasbro seemed to be sponsoring the games. Clue would have been fun had the clues been where they were supposed to when they were supposed to and if "Mr Green" had not decided that his character was a jerk and not been rude to the players. The disembarking was hell. I wish I could bold and underline this. The reason was that people were jumping the line. The entertainment director flat out said that they would do nothing to stop us if we did the same. We left the cruise with a very bad taste in our mouth. We had a car full of angry people all the was to the airport. If you follow the rules, you are penalized. If you break the rules, you are rewarded, We did not take any shore excursions this year. The ports have the usual array of made-in-China/India crap that masquerades as local crafts and the usual jewelry stores. Caribelle Batik in St. Kitts has quality clothing and accessories made locally. It isn't cheap- a man's shirt is $50.00, but it is quality. Sint Maarten is the most authentic port. Yes, you will be approached be some aggressive street vendors, but it really is a minor annoyance. There is a really nice gelato shop with a beautiful garden. The Good: I admit that I have rolled my eyes at the Las Vegas Baroque of Carnival Cruise ships as much as anyone. This ship has none of that. It is designed in a modern and simple way. There are some fun choices. The doors to the cabins look like cabanas and the banquets in the food court have striped awnings above. The problem with simple; however, is that is shows everything and hides nothing. The ship was looking a bit shabby, but is is going into dry dock in October and hopefully will get a bit of a make-over. The Cruise Director, Mikey, is a half-pint, South African, Tasmanian Devil whirling around the ship at all times. He was really the only thing that made the cruise bearable, though he is oddly fond of twerking, which is not a pretty sight. Read Less
2 Helpful Votes
Sail Date: April 2018
Boarded on 4/14/18 for 8 day cruise. From the walk up to terminal smell of urine and feces. Lasted for 3 days and we were on the 10th floor in room 10112! Our private balcony did not have a roof on it, so people on the decks above us ... Read More
Boarded on 4/14/18 for 8 day cruise. From the walk up to terminal smell of urine and feces. Lasted for 3 days and we were on the 10th floor in room 10112! Our private balcony did not have a roof on it, so people on the decks above us could see right on to our balcony. Balcony chairs and table covered in what I thought was bird crap and it was actually paint. Food was decent and wait staff were impeccable. This may very well be my last cruise on a Carnival ship. I have gold member status but the smell throughout the ship was ridiculous. Even the gals in the spa (same floor as I was on) were gagging and complaining about the smell. Not impressed at all with Aruba-we were there from 1pm until 10pm but everything closes there at 6 pm. No restaurants or stores open. Why would Carnival stop at an island that closes up at 6pm?? Last night of cruise the Atrium restroom toilets were not flushing either. Read Less
2 Helpful Votes
Sail Date: April 2018
Great food but the activities were ridiculous. For instance, the Trivia games were hosted by people who could barely read English. The entertainment was a joke. Not the performances themselves but waiting in line for 45 minutes at one of ... Read More
Great food but the activities were ridiculous. For instance, the Trivia games were hosted by people who could barely read English. The entertainment was a joke. Not the performances themselves but waiting in line for 45 minutes at one of two entrances in hopes of getting a seat and then, after several staff walked by and saw the line and said nothing, being told that the line starts at only one entrance 5 minutes before the show. I'm a smoker and could not breathe in the casino due to the smoke. The people that clean the room were top notch. The waiters were very courteous but language barriers were quite common. Do NOT tag your luggage....haul it yourself. Outlets in the cabin is pathetic. Maybe it was to prevent fires so I'll let that one go. Television channels are pathetic. WiFi is ridiculous when it DOES work. Other passengers allowed to "save" chairs on deck without physically being there for hours. Read Less
1 Helpful Vote
Sail Date: March 2018
We’ve cruised before however this was our first experience with Carnival. And it’ll be our last! The food on the ship was less than average. It was brutal!! The buffet was disgusting with little variety. Unless you are willing to ... Read More
We’ve cruised before however this was our first experience with Carnival. And it’ll be our last! The food on the ship was less than average. It was brutal!! The buffet was disgusting with little variety. Unless you are willing to pay for the dinners offered at the specialty restaurants ( which are phenomenal) we were stuck eating crap food like pizza, burgers or tacos. Not exactly my daily food choices. The dinning room seating process is a ridiculous joke. Having to find the desk on another floor to get a ticket, only to head back to the dining room to be seated is complete nonesense. If you’re looking for chicken noodle soup for your child. Don’t bother asking because it’s unheard of. They don’t make it. The buffet offered too much fried food and a boring and restless variety of leftovers. The dining room food was average. Hit and miss most days. Secondly the ship was dirty, rusty and smelled so bad. NO ONE washes their hands going in and out of the buffet area. It’s clearly not mandatory. You barely ever saw people cleaning or wiping down railings and elevator buttons. Staff barely spoke English. Movie night outdoors ..get ready to freeze. They don’t have enough blankets or towels to go around. The slides and activities outdoors are great for the kids. However there is nothing for them to do indoors should you decide to do something inside. Excursions were okay. Not the best or exciting adventures. Just okay. Read Less
Carnival Sunshine Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.7
Entertainment 5.0 3.6
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.8
Family 4.0 3.8
Shore Excursion 3.0 3.7
Enrichment 3.0 3.3
Service 4.0 4.0
Value For Money 5.0 3.7
Rates 3.0 4.1

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