1 Helpful Vote
Sail Date: November 2018
I picked it for the numerous food venues. I knew it was an older ship and read it was difficult to navigate because of what some called chopped up decks. I watched a few youtube pointers and found the ship was fairly easy to get around ... Read More
I picked it for the numerous food venues. I knew it was an older ship and read it was difficult to navigate because of what some called chopped up decks. I watched a few youtube pointers and found the ship was fairly easy to get around as long as you knew Decks 3 & 4 were not straight through from front to back. DW and I learned our way around quite quickly by Day 2 of an 8 Day cruise. Room Steward and MDR waiter and assistant were very good and attentive through out the cruise. We generally found the ship's staff to be polite and helpful through out our cruise. I was able to sample the Blue Iguana, Guy's Burgers, Deli Sandwiches, Pizza and Market Place buffet. All were quite good and we were able to avoid long lines. Food in the MDR was very good too. Embarkation was the quickest and smoothest of all 10 of our cruises. Disembarkation was almost as quick too, a very pleasant surprise. We had a Deck 5 OV cabin behind the Alchemy Bar. Plenty of room/space and no noise from the bands that played. Now for the biggest cruise complaint on this ship and not so much the ship. Though we didn't hear sounds from the bands after hours, every single night, people were slamming cabin doors and I mean SLAMMING!! every single "blanking".night. On top of that, we heard people running up and down the halls yelling at the top of their lungs. Cue the noise around 11 PM all the way to 4:30 in the morning. I'm not talking about 5-6 cabin doors, I'm talking about in the 30s at least every night. OMG, what idiots do that all night long? I'd be willing to rate this cruise 4 stars but because of all the noise and lack of sleep, I dropped it to 3.stars. Would I sail on Carnival again? Yes but not on this ship. Read Less
1 Helpful Vote
Sail Date: November 2018
Mikey was best cruise director on 7 cruises we have taken. He was very involved in everything. Always made passengers aware of all the activities, and so much energy. Crew was great; always greeted where ever we went, asked if we needed ... Read More
Mikey was best cruise director on 7 cruises we have taken. He was very involved in everything. Always made passengers aware of all the activities, and so much energy. Crew was great; always greeted where ever we went, asked if we needed anything.. Room steward greeted us upon arrival, gave his business card, and we saw him daily, he was very good. Food was great, plenty of options. Would have been better if burrito place and Guy's was open longer. Italian and Asian restaurants were delicious and worth $15 per person charge. Only negatives; size of lounges for comedy and shows couldn't get a seat to adult shows, and getting to main dining room was difficult; from AFT having to go across deck 5 thru casino and down to deck 4. Embarkation and Debarkation were smooth. Would recommend not scheduling popular events during late dining, we had to choose; going to our late dining time or attending event. Read Less
5 Helpful Votes
Sail Date: November 2018
First of all I booked this cruise 24 months ago and researched it for months. I read some reviews that were very negative so I went expecting all these bad things to happen and got the complete opposite a tremendous, great, pleasurable ... Read More
First of all I booked this cruise 24 months ago and researched it for months. I read some reviews that were very negative so I went expecting all these bad things to happen and got the complete opposite a tremendous, great, pleasurable cruise. Embarkation was very organized and we were on the ship within 30 minutes of arriving. Debarkation also went great as you would expect very busy. The only problem was the inconsiderate guests that clogged the elevator areas instead of waiting for their zone to be called. The ship was also very clean and neat. All areas were constantly being clean. It took us a couple of days to get familiar with the layout. Our cabin was very nice, we had an issue with the air on the first day but they got right on it and no problems after that. The food oh my gosh, it was great, the buffets were good and always stocked,pizza was a little slow, and the MDR was fantastic. Our wait staff was over the top, food was good and quickly served. The entertainment and fun squad was top notch no complaints. Our service was great. First our cabin steward, Ceasar, was very good, any thing we needed, he was right on top of it. Guest services was always their to handle any questone and once again our wait staff was very good. Our ports were nice. Our favorite was st kitts. We found it best and a lot cheaper to find a local to tour the areas we liked to see. Read Less
1 Helpful Vote
Sail Date: November 2018
We selected this cruise because it was an 8 day cruise to ports we had never visited before. Embarkation was fast and easy but the first day there was a leak in hallway that resulted in a foul smell but it went away after a few hours. ... Read More
We selected this cruise because it was an 8 day cruise to ports we had never visited before. Embarkation was fast and easy but the first day there was a leak in hallway that resulted in a foul smell but it went away after a few hours. The ship felt like something was wrong with it, it rocked all 8 days and I know it's had problems before.The cruise director was Mikey and he was very entertaining and he made himself very available all the time. The serenity area on the Sunshine is one of the best I have experienced, it spans 3 decks and has its own pool, hot tub and water fall. Our stateroom steward was wonderful, never disturbed us and always seemed to know when we were in or out of our stateroom so he could clean it. He also did a great job with the towel animals and always greeted us by name when he saw us around the ship. Disembarkation took way to long Read Less
3 Helpful Votes
Sail Date: November 2018
Did a Back 2 Back (B2B) with the first trip on deck 1 inside aft. Embarkation was extremely quick. Ship layout is a little weird, will get to that. Staff was excellent (like usual). Dining room was the quickest I've ever had. We ... Read More
Did a Back 2 Back (B2B) with the first trip on deck 1 inside aft. Embarkation was extremely quick. Ship layout is a little weird, will get to that. Staff was excellent (like usual). Dining room was the quickest I've ever had. We had the first service and were out many days prior to 7 pm. Probably has a lot to do with the Main Dining Room (MDR) having so many two seat tables. That and the staff was just quick. The Limelight lounge (were comedians were) was the weirdest part of the ship. First it was tiny, I mean real tiny. That and a lot of the seats you can't even see the stage, you have to watch the TV screens. I loved the comedians (some of the best I've seen in a while), but to get in you needed to wait in line long before the show to even get in. Another thing, there are two doors on the side of the stage that have doors to a hallway and stairs. People walk through while shows are going on. The Liquid lounge (main theater) is small, but makes for some great viewing. If you want to sit close or for that matter on the main floor, go early or forget it, not many seats. The aft part of the ship is a little deck 9 (Lido) is a little weird. The Havana restaurant and a couple others are back there. They were ok, but just so much different than any other ship I've been on. Second part of B2B we moved to deck 12 a spa balcony. Loved the room for size (much bigger that our other one) and the ability for fresh air. Serenity decks are forward on this ship an multiple decks. Just above our room was lounge chairs and people would be our there early dragging chairs. If you are a light sleeper be prepared. Slept like a baby in the inside room, best sleep in months. Not so with the deck 12 experience. Theremal spa. This was our first experience. I'm hooked. We added the spa package to the inside room and it came with the second room. I have eigth move cruises booked and I've added the spa to each except one (one was way too expensive). The thermal chairs were out of this world to relax in and we used them sometimes multiple times a day. Only negative is some of the chairs didn't get very hot, so you had to check. Also, one of the steam rooms was intermitten on temperature. After a couple days I complained and they finally fixed it. That only lasted a day or so, if was hit or miss after that. Yes I'm still hooked, I hear some other ships thermal spas offer more (can't wait). Cruise Director was Mikey. I've had others that were favorites, I think he just took their place. He is so friendly and outgoing. I've seen him multiple times and he with stop you to shake your hand and see if you need anything. Chair hogs were in heaven. The Serenity deck overlooks the Lido and there are a few clamshel chairs. People were getting them early in the morning and putting hats, books, towels, ect.... and keeping them all day and night. I actually seen a guy getting up to leave and he told his friends in the next chair that they were going to dinner and would be back (classic chair hog). Dissembarkation was the fastest I can remember. A little trick, get a porter. They were so worth the tip. Cuised a couple months ago in Jacksonville (small terminal) and didn't use a Porter and it was crazy. As always this cruise was great. Staff was excellent, as most are. Ship layout is a little different, but not to bad. We will be back for a 13 day cruise in two months, so that said, I'd do it again. Read Less
1 Helpful Vote
Sail Date: November 2018
Hello everyone. I want you to think twice before booking a cruise with Carnival Cruise Line. I recently cruised with them for the first time on 11/2/18 on the Carnival Sunshine. It was my wife’s and I honeymoon. We got married last year ... Read More
Hello everyone. I want you to think twice before booking a cruise with Carnival Cruise Line. I recently cruised with them for the first time on 11/2/18 on the Carnival Sunshine. It was my wife’s and I honeymoon. We got married last year and booked the cruise back in March but could not cruise until November because we are on a strict budget. The cruise was good until we woke up on our 3rd morning. My wife was getting ready for the day and woke me up in a frenzy as our cabin began to flood. She was petrified, as she has never been on a cruise, but knows water on a boat is never a good sign. I hopped out of bed and noticed our room was starting to flood from the bathroom. It was very disgusting. There was all sorts of nasty floating in the water(they mentioned it was Grey & Black water). I called guest services right away and was told repairmen are in route to our room. We were told to come up to guest services. Upon arriving at guest service I was told to go to breakfast while they work on the problem, and to come back to guest service after breakfast. After breakfast we went back to guest services and I was told “that was a fast” and they were still working on the issue. 2 hours later the found us a room because the cruise was sold out. So I was told I had to go back to the room and pack everything up so we can get our new room. When I got back to our flooded room the door was propped open water was flooding out into the hallway, and no one was watching our room. Upon inspecting / repacking everything up in almost ankle high water I noticed my iPad that was on the bed was missing. So I ran back to guest services yet again and reported this. I mentioned to them the door was wide open and no one was watching my belongings as my wife and I were shuffled off elsewhere while they fixed the broken pipe in the wall. Long story short our honeymoon was ruined by this, guest services did nothing for us on the boat. We were told many times we had to call guest services about “our issues”. When we finally got off the ship and I called customer services all they could offer me and my wife for our troubles and a stolen iPad was $100 onboard credit Read Less
1 Helpful Vote
Sail Date: November 2018
Overall good time with wonderful food and staff. Initially there was a leak in hallway that resulted in a foul smell most of the cruise in deck 1. I heard of other flooding in different decks. The cabin steward was pleasant and ... Read More
Overall good time with wonderful food and staff. Initially there was a leak in hallway that resulted in a foul smell most of the cruise in deck 1. I heard of other flooding in different decks. The cabin steward was pleasant and attentive, at times seemed forced. Food was good and fresh tasting. Dining room staff was helpful and responsive to needs. There was only one night where service was long and wait time was excessive. Kids programs (teen) revolved mostly around indoor video activities. Wish more outdoor activities planned. Minimal supervision by club staff. Kids had a good time though. Embarkation and devarkation smooth without problems. Clear expectations by crew and communications direct and timely. Cruise director Mikey was fun and made each passenger feel important. He made a point of getting to know as many observers as possible. Will travel Carnival again soon, not sure about the Sunshine. Read Less
3 Helpful Votes
Sail Date: November 2018
Every year I have booked a cruise through Carnival and I always recommend the cruise line to my friends/colleagues however after the cruise that I took on November 2nd to Aruba, I will probably cancel my 2019 cruise that I have booked. The ... Read More
Every year I have booked a cruise through Carnival and I always recommend the cruise line to my friends/colleagues however after the cruise that I took on November 2nd to Aruba, I will probably cancel my 2019 cruise that I have booked. The experience started with extremely large groups of people that taunted your guests, played explicit music, beat their girlfriends, fought with people at the port that were not like them, slept all day (Do not disturb signs on the doors) so that they could be up all night slamming doors, yelling, swearing and assaulting their partners. These people would cut in all of the lines at the shows, at dinner, etc. When you open your cabin door to see why there was yelling in the hallway @ 3:00 a.m., you were told "mind your **** business." There had to be security at the doors of the show because these "thugs" were walking to the front of a line that people had been standing in for one hour and daring anybody to say anything. Sitting in the shows, these groups were all around taunting people, trying to start a fight. When I complained at the Customer Service desk, all they did was to take down my cabin number. They wanted to know what the cabin number/s was of the offensive groups of people but since I couldn't identify all of the cabins where these massive groups of people were staying, they could not do anything. The staff at the comedy club had to put someone in front of the doors to stop the chaos. I did not feel safe for one minute while on this ship. This vacation was ruined and I think that about ½ of the people on that ship should receive a refund while the other half are the culprits. These people demonstrated hateful, thug like existence on this cruise from hell. Read Less
1 Helpful Vote
Sail Date: November 2018
We chose this cruise because of the itinerary. We had never been to Aruba before and were looking forward to it. I had researched the Sunshine and had read some bad things but I also new that the ship was going to dry dock before this ... Read More
We chose this cruise because of the itinerary. We had never been to Aruba before and were looking forward to it. I had researched the Sunshine and had read some bad things but I also new that the ship was going to dry dock before this cruise so it should be in pretty good shape. Then we heard the news about the issues the ship had on the cruises coming out of dry dock and it had us a little worried but I also knew that Carnival would address the issues. This cruise was incident free for us. The Sunshine is a remodeled ship and is unlike any other carnival ship we have been on, from reading previous reviews I was ready for the different ship arrangement. On most Carnival ships when you leave your cabin you just have to think what deck your destination is on and you can take any elevator to get there. Not the Sunshine for this ship you not only have to think about what deck your destination is on but also what elevator you need to get on to get there. Just getting on any elevator will not get you there. Some of the elevators also will take you to the Sports Court or the Serenity area but only if you push the proper up call button, there are 2 up call buttons for some of the elevators and those elevators will not stop on your floor if you do not push the proper up button. It took us a couple days to figure this out, until we figured it out we thought the elevators just had a mind of their own and was part of the entertainment. Because of these reasons the elevators are always busy all the time. I was also surprised at the size of the public areas, they were smaller than other large ships. There is no theater, just a lounge where they have the musical review shows, Liquid Lounge, and the lounge where the comedians are, Limelight Lounge. The public areas being smaller gives the ship the feel of a smaller ship that is crowded. The serenity area on the Sunshine is one of the best I have experienced it is large, spans 3 decks and has its own pool, hot tub and water fall, like all of Carnival's serenity areas they are popular and you have to get there early to get one of the better locations, but we could always find someplace to set in this area that was shady with as much privacy as you can expect with 3000 people on board. The Sunshine has all of the restaurants that Carnival currently offers on its ships except for Guy's Pig and Anchor barbeque. All of the food we had on board was very good. The Lido buffet was small but it is forward of the Havana Bar, The Italian restaurant and the Asian restaurant and all of these locations also serve food during lunch and breakfast and their seating areas are available to the buffet, so we never had an issue finding someplace to sit. The only specialty restaurant we tried was the steak restaurant and it was worth the extra amount of $38.00. We had a great experience there. The main dining room was very good and we enjoyed all of the food we tried. The waiter's and waitresses were very good but also very busy. My favorite part of this ship was the crew, they were very welcoming and always had a smile on their face and willing to speak to you and greet you. Another surprising thing also was the availability of live music around the ship. Besides the musical review shows I am accustomed to live singers, pianists and such being around the ship playing music in the atrium and other places during the day, especially on sea days. This type of music didn't usually start until 5PM and by the time we ate dinner and took in a performance by a comedian or watched a show, they were usually on break so we saw very little of the individual performers. The movies on the big screen were good and we enjoyed watching a couple of these at night during the cruise. We had a balcony stateroom that was on deck six and it was nice, had plenty of storage a refrigerator and a great balcony. Our stateroom steward was wonderful, never disturbed us and always seemed to know when we were in or out of our stateroom so he could clean it. He also did a great job and he was great with the towel animals and always greeted us by name when he saw us around the ship. Our stateroom number was 6227 and it was between the forward and mid elevators so, it was convenient to everywhere. It was also quiet. The bed was comfy and we slept well. The cruise director was Mikey and he was great and very entertaining and he made himself very available all the time. I am a veteran and Mikey did a great tribute to the Military and first responders that was attended very well. We did not particularly like the layout of the ship but we had a great time. I do not consider embarkation and debarkation to be cruising because it is always a horrible experience. With the way Carnival does embarkation now if you arrive during your assigned check in time then it is a fairly smooth process, if you arrive early or late you are toast, long lines await the early and late. For debarkation it did not go as smoothly as possible, For the self debarkation or express debarkation which we did where you carry your own luggage. It didn't go as planned. They announced that everyone was to be off the ship by 9 am and then they took forever, they had to call your deck number before you could go to the lobby to get off the ship and this took forever. We finally got off at 8:45 AM which is not bad, but they had not called all the decks and then they were going to have to call zone numbers for the ones who checked their baggage. we had also gotten up early because we knew that they would start debarkation at 7AM and we thought we would be able to leave the ship as soon as they got the FTTF, platinum, diamond and suite people off. So we waited longer than usual due to having to wait for our deck number. We only did one excursion and this was at Grand Turk. We had been to Grand Turk several times and decided to do the "Home Sweet Home" excursion. This is where they take you to a beach house and everything is included, drinks, water toys and they also serve you lunch and it is a smaller group probably about 30 people. This was a great excursion, the staff was attentive and available and they were on the beach taking drink orders and letting you know when the food was ready. The beach was sandy and beautiful. Overall the cruise was great with only the ship layout being a negative. Aruba by the way is beautiful, we walked around the town, had a drink at Iquana Joe's and ate dinner at the Old Fisherman, a great seafood restaurant that is right off the cruise port. Read Less
1 Helpful Vote
Sail Date: November 2018
I chose this cruise for my anniversary. And had been wanting to sail to these cruise ports. As for the ship itself in my opinion the decor was nice nothing special. Although The serenity deck with the waterfall pool was a nice feature ... Read More
I chose this cruise for my anniversary. And had been wanting to sail to these cruise ports. As for the ship itself in my opinion the decor was nice nothing special. Although The serenity deck with the waterfall pool was a nice feature to the cruise ship. But I Could tell it was an older ship. As to the Entertainment I've seen better but overall it was good. I'm not into the casino, or the comedy clubs scene so I can't comment on them. I've sailed with carnival and other cruise lines and overall it was a nice boat, very nice cabin attendent Dan , wait staff was good and the cruise director was funny . I wasn't looking to be wowed because of other reviews I read about this ship. I was just looking to have a fun, safe trip since the other cruises the week right before mine had some mechanical problems so I was just happy to cruise with no problems, and enjoy my vacation Read Less
1 Helpful Vote
Sail Date: November 2018
We selected this cruise because it was an 8 day to ports we had never visited before. We love the Alchemy Bar. Our only disappointment was that there was no real "dance" band. Good musicians if you just wanted to sit and ... Read More
We selected this cruise because it was an 8 day to ports we had never visited before. We love the Alchemy Bar. Our only disappointment was that there was no real "dance" band. Good musicians if you just wanted to sit and listen. The DJ was very good, but never seemed to be in any of the venues we visited. The food was the standard Carnival fare, but great, as always. And our wait staff and service was amazing - from the hostesses to the waiters - always smiling and professional. Our favorite shore excursion was the sunset catamaran cruise in Aruba. Our cabin mates also enjoyed the snorkeling trips in both Aruba and Curacao. We had been to Grand Turk several times, so opted to have the token margarita and nachos at Margaritaville, and didn't do any excursions there. Overall, it was a great experience. Personally, I prefer the smaller ships because I'm not into rope walks or water features. But the Serenity Deck on Sunshine is one of the best around. Read Less
2 Helpful Votes
Sail Date: November 2018
This cruise was amazing!The cruise director Mikey set the tone for fun and excitement! The staff was fun and friendly. A member of my group lost their passport in a fire a week prior and the embarktion staff were amazing! This wasthe ... Read More
This cruise was amazing!The cruise director Mikey set the tone for fun and excitement! The staff was fun and friendly. A member of my group lost their passport in a fire a week prior and the embarktion staff were amazing! This wasthe defimition.of Carnivals Fun Ship. There are so many activites to choose from that it was impossible to be bored. The new VIP show was amazingly fun! They chose people right from the line to be apart of the show. Right from the beginning wedid VIP photo shoot. They did a great job making us apart of the show. It was so much fun! The next day we received an invitation to a private meet& greet with the production crew. I always enjoy the Platinum & Diamomd party and the Sunshine was no exception.They go out of the wsy to make you feel appriciated. I will contimue to cruise with Carnival. Read Less
1 Helpful Vote
Sail Date: October 2018
I have cruised over 20x including carnival, royal and ncl. My new bride has never cruised and I wanted to try a cruise with her to see if she would like it and be ok with sailing with the idea we would book a Mediterranean cruise if she ... Read More
I have cruised over 20x including carnival, royal and ncl. My new bride has never cruised and I wanted to try a cruise with her to see if she would like it and be ok with sailing with the idea we would book a Mediterranean cruise if she did enjoy cruising. I assured her these new large ships were safe and enjoyable, I explained the food was good etc.... Forward to the Sunshine, the most horrific cruise experience I have had in over 25 years of cruising. The food was sub par in the main dining room so I decided to try the steakhouse, I spent $100 for dinner and wine only to be served supermarket quality steak. The ship leaned and caused a news worthy panic, I understand electro-mechanical issues happen but the handling of the situation was deplorable. We were sitting in the piano bar drinking wine and trying our best to have a good time, the ship leaned, glassses and bottles fell from tables, people were screaming and we were not sure what was happening. My wife looked to me for guidance and I remained calm, I looked to the 2 crew members in the bar for guidance and 1 jumped up, grabbed his iPad and ran out, the other started to cry. At this point I became nervous and decided we should leave the area, my wife noticed all the panic and she started to panic. Another passenger told everyone to lean on the hallway wall, again no direction from the crew. When the ship leveled out we did not discover until the next day the cause of the incident, a circuit breaker for the stabilizer had tripped, it happens, crew members running and crying should never happen. I’m trying my best to convince my wife that cruising is not like this, the next morning we wake early and head to the serenity deck, blue sky, cup of coffee warm sun, finally relaxation.... at 8am the speaker behind our loungers starts blaring the ships events every 20 to 25 minutes, serenity?? More like insanity! The next day the cruise line applied a $ 50 pp credit to our sail account, the bottle of wine I lost in the wine bar was more than that combined with the realization my wife may never cruise again, a passion of mine that I want to enjoy with her makes me blame carnival for the worst cruise ever. When the ship reached the first stop some passengers needed medical care while others refused to reboard and flew home. I later found out they received a full refund and paid airfare with a $250 cruise credit, when I called the cruise line to demand a refund they explained that I did not fly home. I was never offered the option and a follow up call from a supervisor did not offer any compensation. I emailed the carnival media rep and the ceo, no one is responding, all I can do now is let everyone know how they treat their customers. Ironically this cruise put me at VIFP gold status, LOL,, don’t worry I will be taking my business elsewhere. The cruise line downplayed the incident but I’m sure they were not there to witness customers in wheelchairs or walking around with life jackets at dinner. My wife has had open heart surgery, we don’t need this aggravation. If you want details on the Sunshine please leave me a message but I have to recommend Royal or NCL! Read Less
2 Helpful Votes
Sail Date: October 2018
we made the news, ship was NOT serviced..total chaos!! quite a few injuries on-board, the ship did a lean and EVERYTHING and EVERYbody went flying.. literally !! NEVER again!! this ship was HORRIBLE. food in the dining room was cold and ... Read More
we made the news, ship was NOT serviced..total chaos!! quite a few injuries on-board, the ship did a lean and EVERYTHING and EVERYbody went flying.. literally !! NEVER again!! this ship was HORRIBLE. food in the dining room was cold and bland cramped cabins you would think ypu would have more room in a balcony NOT.. no AC for 2 days!! we had to call customer service and maintenance twice we didn't have air and had to leave our balcony door open for air! entertainment was crap, comedians were not funny, even karaoke was boring, it rained a few days but carnival cant control the weather. Grand Turk was the best thing about my trip, I'm jist glad I lived to tell about it, traumatized but alive. Carnival is slipping big time , not even a lobster tail for dinner, couldn't wait to get off that ship! cruise director was ok. Read Less
1 Helpful Vote
Sail Date: October 2018
There is so much wrong on this ship! There is holes under the carpet so be careful you will fall, hot water doesn't work in some of the rooms, some of the rooms flood due to leaking pipes, it takes 2.5 hours for supper so you will ... Read More
There is so much wrong on this ship! There is holes under the carpet so be careful you will fall, hot water doesn't work in some of the rooms, some of the rooms flood due to leaking pipes, it takes 2.5 hours for supper so you will miss some of the shows, hot tub stayed broken, water coming out of the light fixture from a flooded floor, the motor will stop working and leave you stranded so you can not make all of the port of calls you paid for, staff is not that friendly because it appears they are overworked, don't bother paying for the soda because none of the staff will come by to take your order or get you another can of soda, they play the same music over and over and over and over, and so much more. We chose this boat to go on for our 20th year anniversary. We will stick to Royal Caribbean from now on and I suggest you do too!!! Read Less
1 Helpful Vote
Sail Date: October 2018
We chose carnival sunshine to celebrate our 20th Anniversary. The port of calls were Amber Cove, Saint Thomas, San Juan, and Caicos ‘s and Turks. We noticed that the ship seemed to be at full capacity of people, making it very crowded ... Read More
We chose carnival sunshine to celebrate our 20th Anniversary. The port of calls were Amber Cove, Saint Thomas, San Juan, and Caicos ‘s and Turks. We noticed that the ship seemed to be at full capacity of people, making it very crowded on the inside and outside of the ship. Every evening dining we would spend over 2 1/2 hours in the dining area due to service being maxed out. Due to that we would miss several shows. During the morning and lunch times, you would be lucky if you got a server to get your order for a soft drink. Inside the hallways where the rooms were had a very bad smell of sewage and the floor on hallway one you could feel holes underneath the carpet making it where people would almost fall.The first night we had no hot water in our room. When we ported at San Juan, the ship was delayed from leaving due to mechanical failure. When they finally got the ship back in operation they stated that we would not be stopping at Caicos and Turks. The main reason we decided to cruise with carnival was to visit Caicos and Turks for our anniversary. The captain decided to give each person a $50.00 dollar reimbursement. I don’t feel that $50.00 made up for a port of call that I paid more for. When contacting carnival customer service the answer I got was I’m sorry that you had a bad experience and I will have this looked into. No offers of refunds or discounts at all. Read Less
2 Helpful Votes
Sail Date: October 2018
I love to cruise and we were very excited to go on the sunshine. This is the worse cruise I have ever been on . The sunshine needs a lot of work. Due to electrical problems we did not make it to grand Turk which have us two back to back ... Read More
I love to cruise and we were very excited to go on the sunshine. This is the worse cruise I have ever been on . The sunshine needs a lot of work. Due to electrical problems we did not make it to grand Turk which have us two back to back boring sea days. The cruise director said that they were working hard to provide activities but they did not . I have never been so bored on a cruise. The staff was not friendly and guest services did not provide good customer service. We had to deal with roaches in our cabin and wet stink carpet. The food selection wAs terrible after 230pm you could only eat Guy’s , pizza or sandwiches. They started closing the dinner buffet around 7ish and the food was not food. I would not recommend this ship. Most people complained the whole trip. Guest services line were always long , the lines for food were long . I could not wait to get off this ship Read Less
2 Helpful Votes
Sail Date: October 2018
I have been on Carnival cruise several times this is by far the WORST!! First let me start with the positive. The staff is wonderful. But you have lost the personality by overworking them. They do not have time to introduce themselves and ... Read More
I have been on Carnival cruise several times this is by far the WORST!! First let me start with the positive. The staff is wonderful. But you have lost the personality by overworking them. They do not have time to introduce themselves and interact with the people. I realize you are paying them to do a job not to socialize but a few sentences with each person goes a long way. Mikey is a great cruise director. The big screen on deck is good. Food is ok the best was the soups. Now to the cons. We were on the 1st floor (Thanks travel agent) not. There was a stench so horrible for the first 3 days. I called and they did spray but it only covered it 20 minutes. We were in room 1489 going left there is an incline and to the left a hole in the floor under the carpet you can not see it. I twisted my ankle there and 3 other soft spots on the 1st deck. My husband turned the water on in the sink and it scolded his hand. THIS NEEDS TO BE CHECK BEFORE A CHILD IS HURT. Decks 6 and 7 was flooding or that is what they told me when I tried to get a coffee at the shop and they were closed in the middle of the day. Then the ship had problems and we missed our port at Grand Turk. This was the worst but I think this ship is in very bad shape. It needs to be brought in and overhauled to go on that long of a voyage. I was very, very disappointed in this cruise. Read Less
2 Helpful Votes
Sail Date: October 2018
We have cruised with Carnival many times and always had a great time and wonderful staff. This cruise turned out to be the worst! Our water was so hot in the morning you could not stand under the water, the faucet also had hot water only ... Read More
We have cruised with Carnival many times and always had a great time and wonderful staff. This cruise turned out to be the worst! Our water was so hot in the morning you could not stand under the water, the faucet also had hot water only in the morning. If you wanted to safely take a shower you had to do it at night. The plumber came to our room twice and since it was later in the day, the water was fine so Carnival records show issue resolved.....not! Several Guest Service employees were very rude when you talked with them. One morning went to dining room for breakfast and service was bad and had to wait 90 minutes for our breakfast. For a ship just coming out of dry dock there were more maintenance people “fixing” numerous broken things/equipment than I had ever seen on previous cruises. The saving grace was the Cruise Director, our wait staff in the dining room for dinner, our Room Steward, the people in the Fine Jewelry Fun Shop and the employees of Park West Gallery. Yes, we were the cruise that got stuck in San Juan and therefore did not get to go to Grand Turk....the panel exploding on the Serenity Deck was to blame and totally unforeseen. However, carnival only offered $50.00 per per plus port fees of approximately $15.00 for compensation for missing Grand Turks.....don't feel that was fair compensation especially for what was paid for the cruise. Now I see the cruise after us had further issues with the ship listing on the first night out....another electrical/mechanical issue. Wi-fi and Hub chat down majority of cruise. Carnival is reimbursing me for that. Read Less
Sail Date: October 2018
We had a great vacation on the Carnival Sunshine. There were some bumps along the trip, but not enough to impact our vacation. The boat had just completed a two week dry dock, so it is normal to find issues after preventative ... Read More
We had a great vacation on the Carnival Sunshine. There were some bumps along the trip, but not enough to impact our vacation. The boat had just completed a two week dry dock, so it is normal to find issues after preventative maintenance. There was flooding on one floor which was addressed and taken care of immediately. We had electrically issues requiring us to stay in San Juan six additional hours. This resulted in cancelling Grand Turk. Carnival was quick to refund each passenger their port fees and an additional $50 per person on our Sign and Sail cards. While this may not seem like a lot to some, I would rather the Captain error on the side of safety than take any risks. The boat is showing her age with a good deal of rust and wear and tear showing up on the vessel. The staff was excellent and Mikey the Cruise Director is fantastic. His energy level is beyond measure and he worked hard to ensure that everyone had a great time. Read Less
4 Helpful Votes
Sail Date: September 2018
This was our third time on the Sunshine and it was definitely ready to go into drydock this month. Carpet and beds/drapes needed replacing. Embarkation was perfect, we were on board within 20 minutes of our appointment time. Cabins ... Read More
This was our third time on the Sunshine and it was definitely ready to go into drydock this month. Carpet and beds/drapes needed replacing. Embarkation was perfect, we were on board within 20 minutes of our appointment time. Cabins were ready at 1:30 on the dot. Room 2116 had a window with horrible groaning noise that literally made it impossible to sleep. Other than the noise it was a nice room, far forward so a decent amount of movement, we probably won't stay that far forward again. We had a connecting room with 2112 and it was very spacious for our family of 5. Staff was excellent, Mikey was a great cruise director. Really wish they had more modern music on the lido, this was the first cruise that played really old style music much of the day-jazz, show tunes type music. Shows were okay, not my favorite but they were working hard. Kids camp was awesome as usual! Loved the hours were expanded from what I remembered and our kids loved eating with camp most nights. Sky course was a big hit, waterslides were closed a lot but very fun when they were open. We loved the sports square as well. Debarkation was very well done as well. We were off the ship by 7:30 using self-assist. Great job Sunshine staff and crew! Read Less
4 Helpful Votes
Sail Date: September 2018
I chose this cruise because I wanted to go to Bermuda, Embarkation was poor, this was the longest it had taken me to get on a ship in my 20 cruises since 1991.The Sunshine is a nice ship, this was my second time on board, it has a ... Read More
I chose this cruise because I wanted to go to Bermuda, Embarkation was poor, this was the longest it had taken me to get on a ship in my 20 cruises since 1991.The Sunshine is a nice ship, this was my second time on board, it has a difficult deck plan.Cabin was very nice I had a balcony 7249. Dining was very good except they did not follow my request that I had book from May 2017 for a table for two only.After talking very firmly with them this was resoled, We also dined at the Fahrenheit Steak house, the manager had very poor customer service skills, she however apologize for not greeting us. Entertainment and Activities was very good.Overall service was GREAT!!. Ports and Shore excursions was great I did the Island tour of Bermuda and it was wonderful.I also meet some wonderful people on board in including staff and cruisers,Overall this was a wonderful cruise and I would do this again. Capt. Greene Read Less
14 Helpful Votes
Sail Date: September 2018
We have been cruising for several years now on multiple lines. We are very familiar with Port Canaveral and enjoy sailing from there. Embarkation was fast and easy. Probably one of the best in our history. The Sunshine is a large Ship but ... Read More
We have been cruising for several years now on multiple lines. We are very familiar with Port Canaveral and enjoy sailing from there. Embarkation was fast and easy. Probably one of the best in our history. The Sunshine is a large Ship but not a mega ship. Large enough to not feel crowded. She had a major refit in 2012 changing from the Destiny to the Sunshine. My wife and I found her layout different than other ships and a little awkward at first to navigate. As always, our cabin steward was excellent and attentive. It is a personal opinion that industry wide, I have noticed a slight downward trend in food quality on the various lines. We make a point to dress and eat in the dining room for supper and for most breakfasts. The menu offerings were varied with some new items, but many of the familiar items and favorites seemed to be missing. Also portion sizes have shrunk a little. Not really a huge deal due to the fact that you can order pretty much all you want. We also make a point to try the Specialty options at least once a cruise. Some high points from The sunshine are the Havana Bar and its tastes of Cuba (gratis) and JiJis (15$ per person). JiJis is an inspired asian dining experience that was so SO worth it. Also I highly recommend trying the Chef's Table experience. It is worth every penny from start to finish. Just come hungry. Entertainment was on par with cruising. The stage shows were good but not wowing, although we had a master magician amaze us. This cruise had some of the best comedians we have seen and with fresh material. There was plenty to do on ship as usual. One really nice feature on the Sunshine is a 3 deck Serenity area at the fore of the ship. The service aboard was fantastic as usual. Our ports of call were Bermuda and grand Turk. Bermuda was beautiful. We, as a rule, do not book excursions, but rather "freestyle" and venture forth on our own. I took my time and did some research on Bermuda before our cruise and found some great travel options. The public transportation passes cover both ferry and bus. We spent some wonderful time travelling around and across the island, catching many sights and activities for less than the cost of one ship excursion. I highly recommend going to the Fantasy and Crystal caves, and a visit to St. George. Grand Turk is small and very flat. There are some neat sights there and some great shopping. Our whole goal was to sit beside the pretty blue water and do some snorkeling. We even managed to swim with an octopus for a while. There was plenty of beach sitting with free lounge chairs and clamshell shelters. Never did it feel crowded. And found an amazing little snack shack, The Beached Whale. I would definitely recommend this trip. Read Less
2 Helpful Votes
Sail Date: September 2018
The kiddos had a fall break in September and we decided to take them on their first cruise. I also liked the ports of call because the first time I cruised, it was in the early 80's on MS Southward NCL and my first port was Puerta ... Read More
The kiddos had a fall break in September and we decided to take them on their first cruise. I also liked the ports of call because the first time I cruised, it was in the early 80's on MS Southward NCL and my first port was Puerta Plata DR. And my wife wanted to visit Turks and Caicos. In Amber Cove we selected an excursion right outside of the Duty Free shop that took us to a beach that was great ($29). We also got to visit a few shops that were ok. We could have passed on the shops. I wish I knew the name of the resort beach because that is one of the best I've visited. In Grand Turks the area next to the ship was too rocky and we felt we wasted our time in that section. However someone mentioned Governor;s Beach and section in front of Jack's Shack. We walked down there and it was perfect. It was less rocky and the water was clearer. I have to honestly say my family had an amazing time on the vacation. The thing I liked about the Sunshine was the layout. The Serenity area was located in the front and the pool had a waterfall (my favorite part of the ship). The food was solid on the Sunshine and the staff was great. For dinner I found the port of call section of the menu to be much better than the regular items on the menu. The only drawback is the strange layout of the Limelight Lounge, some seats were off to the side and there was a screen to see the comedians. Get there early if you want to see the actual comedian. This is a great family ship for someone looking for a casual cruise vacation. Read Less
1 Helpful Vote
Sail Date: September 2018
My family and I went on this 5 day cruise in September 2018. It was overall great experience. The crew and entertainment staff were hilarious. Mikey, the cruise director had sooooooooooo much energy!!! The dining room staff, were very ... Read More
My family and I went on this 5 day cruise in September 2018. It was overall great experience. The crew and entertainment staff were hilarious. Mikey, the cruise director had sooooooooooo much energy!!! The dining room staff, were very friendly, funny, and were great dancers.However, this was my 3rd cruise, and this ship (sunshine) had the least amount of musical and theatrical shows. These shows mostly consisted of atrium sing a longs and guest participation. No magic shows. The ship was remolded . and very nice. There was a beautiful serenity deck with a waterfall, clam shell lounge chair, and hammocks . The water works area had a splash pad for kids and 3 huge water slides. The slides were great! My biggest complaint , was an excursion at the Grand Turk Port. I pre paid for a horse back ride in the water. I got off the boat 2 hours prior to the scheduled time to leave. At the designated time, I went to the booth to check in. I was advised that the horses couldnt go in the water, due to excess sea weed on the beach. It was late in the day, therefore , I still agreed to go on the excursion. However, I had only signed up for this excursion and paid $120 to ride horses in the water at the beach. I quickly found that the beach was covered in tall stacks of seaside, that had been there for a long time. This didnt happen over night. I wish I wouldve been iformed prior, that way I couldve chosen a different excursion. Read Less
Carnival Sunshine Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 4.0 3.7
Entertainment 5.0 3.6
Public Rooms 4.0 3.7
Fitness Recreation 5.0 3.8
Family 4.0 3.8
Shore Excursion 3.0 3.7
Enrichment 3.0 3.3
Service 4.0 4.0
Value For Money 5.0 3.7
Rates 3.0 4.1

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