Sail Date: July 2018
We choose NCL because my brother has cruised before and was satisfy. We were looking to celebrate my dad's 80's bday and book the Getaway. First day Cruise was delay (rumor has it a crew member had fall off the ship-was later found by ... Read More
We choose NCL because my brother has cruised before and was satisfy. We were looking to celebrate my dad's 80's bday and book the Getaway. First day Cruise was delay (rumor has it a crew member had fall off the ship-was later found by Carnival near the coast of Cuba). The embarkation process is a nightmare from beginning to end. Employees know nothing and offer cero help even when you tell them you are a first time cruiser I didn't even get a ship map. We received a $30. credit from the exaggerated $14.99 per day per person for cleaning your room. Yeah that's right they charge you without telling you in advance and for something should be included the ridiculous amount of $14.99 per day per person for cleaning your room which at the end is only making up your bed (not even changing towels). The ship has capacity for approximate 4k people and additional 1.6k crew members which turns you will be stuck in an overcrowded ship for a week. So forget about a chance to be in the tiny pool, bars even though there are many they are all crowded, every where you go is a nightmare: restaurants, elevators, shows, guest services...etc. And to top it all off service is not impressive is just average. The soda drink package for kid is about $66 under 12 years and over $70 for teens. The alcohol package is over $350 for cocktail drinks that taste like sugar. The ports in Costa Maya and Cozumel feel like tourist trap and you end up paying just to get out of the ship to continue to be in a port that looks like a tiny city for cruisers eager to relax but end up chasing / raising for a place to sit. Overall experience was poor I wanted to get out the first day....but stick to it just because of my dad's bday! Aloha NCL until never again. Read Less
Sail Date: July 2018
I departed on July 1st 2018 on the Norwegian getaway which was late due to a crew member going overboard which was found after by carnival. I was scared that embarkation was gonna be hectic do to it being late but it was the complete ... Read More
I departed on July 1st 2018 on the Norwegian getaway which was late due to a crew member going overboard which was found after by carnival. I was scared that embarkation was gonna be hectic do to it being late but it was the complete opposite. Completely calm and the crew members were very nice, helpful and welcoming. lasted less then an hour to board which was amazing. The only bad thing was the lack of air conditioning on in the waiting area to board.The ship was BEAUTIFUL and very big. The cabin was very spacious for a cruise and the balcony was my favorite part. Always looked forward to the daily paper of the cruise with all the events going on and which towel animal was waiting. I was lucky enough to have the best housekeeper Jose who was very funny and nice. I highly recommend the atrium which hosted one of the funniest shows like battle of the sexes and the not so newlyweds. You would for sure enjoy every minute and laugh like you've never have at the atrium at night. Don't forget deal or no deal during the day at the atrium. I also recommend the welcoming show at the theater the night of departure day and the farewell show on the last night. I recommend the Burn The Floor show at the theater which is free and The Million Dollar Quartet.All entertainment is thanks to one of the best crew member on board your cruise director Paquito. For dining I would recommend The Tropicana Room which is complimentary and has the best food and waiter on board, which I sadly forgot the name of. The garden cafe is honestly food heaven hands down best buffet. The service in all dining is amazing with caring waiters who go over the top to make sure your happy and well taken off. The service on this cruise is definitely one of the best service ive ever seen. Everyone member of the cruise always smiles and greets every single passenger that passes by every time they do. Guest services is extremely helpful and made sure everything that had to be taken cared of was taken cared of. The best port hands down had to be Roatan, Honduras.West bay paradise was amazing and definitely recommended if you want a good beach day with good service. I recommend to do your shopping at the last two ports if you want good deals like Cozumel. But help the economy from all islands if you can. Belize was good but the beach was pretty artificial and there were lost of sting rays in the water. Costa Maya was good but I would do a few research on the beach so u can get the best beach because I sadly didn't do that and got a not so good beach with bad drinks. Cozumel was also very beautiful I went on a buggy tour with Cozumel Fun Excursions with one of the best tour guides Carlos Escamilla. It goes through most of the island and stops at a beach but we couldn't get in the water due to the weather. The tour also stops at this place to take some very scenic pictures and the last stop is a tequila tour which you can skip if you want. Overall it was an amazing trip and I wouldn't change it for anything. I would do it all over again. The kids wanted to get back on the cruise once we got off so I would say it was an extremely successful trip. Read Less
Sail Date: July 2018
Was on the ship during July 4th week. Ship embarked late because it returned to Miami late after a crew member had fallen off the previous route. We were all so happy to hear the captain announce that the crew member had been found alive ... Read More
Was on the ship during July 4th week. Ship embarked late because it returned to Miami late after a crew member had fallen off the previous route. We were all so happy to hear the captain announce that the crew member had been found alive by a carnival ship. Our ship was at full capacity and very crowded pool and spa but had a wonderful time anyway. The crew and staff were so friendly and helpful. 2nd time cruising (first was on sister ship Breakaway) so we knew better what we were doing this time. We liked the fact that this ship stopped at 4 ports vs being at sea most of the time. We did not get off in Roatan because we were concerned about safety. We had the pool and slides practically to ourselves that day and we parents enjoyed the thermal spa while kids were at splash academy. We enjoyed Harvest Caye very much and recommend getting a cabana. In Mexico we had previously seen the Mayan ruins so we went to maya kingdom for zip line and Playa Mia where we did ocean kayaking, played on water obstacle course in the ocean and swam - both were so much fun. On board the entertainment was outstanding. Highly recommend floor seats at the cirque show. The whole family loved burn the floor and million dollar quartet. We also went to the glow party and watched a lot of the entertainment in the atrium and did the escape room and played mini golf. We had massages and a I had a facial too. Services in spa were excellent but beware they will try to upsell you and push products. The housekeeping is excellent on the ship with twice a day service and adorable towel animals left for the kids. The food in the garden cafe is good but we got bored of the same items by the end of the week. We tried four specialty reataurants: la cucina was our fav. Also went to ocean blue, cagney and teppanaki. I wish that NCl offered a pkg for kids to eat off the regular menu at pkg pricing vs only having the limited kids menu or having to pay a la cart. At the hibachi place for instance we had to pay $37 for each kid and it’s ridiculous considering my 6 yr old basically only ate fried rice. Tips: 1) book thermal spa (it’s quiet and a relaxing retreat) in advance plus restaurants and cirque 2) book entertainment early when on board 3) bring a power strip to charge multiple devices 4) if your kids like the arcade there is a pkg you can buy for $10/day unlimited games but we learned you have to do this on first 2 days 5) the Tropicana room is complimentary and one of our favs as we enjoyed the music and dance floor 6) get your family portraits done. On both trips we bought photo packages and got so many compliments of the quality - great memories! 7) buy a water pkg to have liters delivered to your room before you board 8) if you buy the unlimited WiFi you can use it for Skype, FaceTime and WhatsApp (don’t believe this was the case a year ago on the breakaway) and had to confirm this with a customer care supv before we left because the info online wasn’t clear. Was also able to buy from AT&T a calling pkg (needed to stay in touch with the office) that was compatible with NCl (last year could not do this as AT&T only had pkgs with royal Caribbean and Disney) 9) be aware of time changes. They put a card under your door to tell you to change the clocks but can be very confusing as your phone won’t update when in airplane mode so you have to always do the math when you are 1 or 2 hours difference to remember what time it is 10) bring extra bath suits if you plan a lot of beach/pool activities. You cannot leave clothes to dry on the balcony because they hose down the balconies when in port. The swimsuits never really dry hanging in the shower. 11) bring bug spray for excursions. We tried “natural” repellant at Harvest Caye and daughter got many mosquito bites still so I would recommend a stronger product with deet. Also there were purple flags indicating jelly fish at Harvest Caye. We mostly enjoyed the pool there which was huge and perfect for little kids since it’s not too deep and has bench seating in it in places and a waterfall. Read Less
Sail Date: July 2018
Even though this cruise started out sad as one of their own crew members attempted to take his life by jumping overboard. Then a seaplane flip in the mouth of the port. This made the ship late arriving in port and made the departure time ... Read More
Even though this cruise started out sad as one of their own crew members attempted to take his life by jumping overboard. Then a seaplane flip in the mouth of the port. This made the ship late arriving in port and made the departure time behind which created frustration for many cruisers, myself included. I then realized it was just time and nothing more and I needed to pray for these people and their families instead of being so selfish. The good news another cruise line spotted the crew member and pulled him from the ocean and he is alive. NCL got approximately 5000 people through customs and on the boat in a record time. Was it the most idea way probably not but they it. We had a beautiful sunset departure. What I noticed with NCL is how CLEAN they keep their ships. Shout out to “Aaron” in the H2O Spice Bar best bartender ever. The specialty restaurants are wondeful. Our room were nice and clean. We had a balcony and it was spacious(note our room was in an odd loca but it had bigger balcony which was nice). We saw dolphins playing In the water next to our boat. Our room stuart was amazing as well, “Noel” he saw to our every need. NCLs dis embankment could use a little assistance. They did not give good directions to how it would work, we got through it with no real issues. The on board entertainment was amazing. All in all our 8 day cruise with NCL gets Read Less
Sail Date: June 2018
The cruise was pretty good. There were a couple of things that we weren’t happy about but for the most part it was good. The pools are definitely not big enough on this ship. I do love that the kids have there own area but the pools ... Read More
The cruise was pretty good. There were a couple of things that we weren’t happy about but for the most part it was good. The pools are definitely not big enough on this ship. I do love that the kids have there own area but the pools I give an C. Also the smoking area needs a fan of some sort by the pool area that is closed in and I understand there is an open glass space but a fan needs installed for air to flow. It gets very hot in there. We had an awesome time and would probably go again. We would definitely try a different time of year. The casino and food was fun. We had fun meeting new friends and even have kept in touch with some. The excursions were fun just wish we hadn’t ran into rain in Belize but this time of year is expected. Read Less
Sail Date: June 2018
We have been on quite a few sailing on cruise ships, but never on one that carried over 4,000 passengers. We had booked a mini-suite and it was nice, especially the larger bathroom. But the balcony was the smallest we have ever ... Read More
We have been on quite a few sailing on cruise ships, but never on one that carried over 4,000 passengers. We had booked a mini-suite and it was nice, especially the larger bathroom. But the balcony was the smallest we have ever encountered (two chairs really filled it up). We were almost exactly "mid ship" and there are only fore and aft elevators, so it was always a walk down the narrow passageways. The sailing was a "hurry up and wait" with lines everywhere (especially the elevators). The only break from them was in the specialty restaurants. Speaking of which the steak house and Italian restaurant were excellent with great food and great service. Speaking of service, in general, it wasn't very good (well below previous trips with NCL). On occasion we did receive great customer service, especially from Mary Siping, an Assistant Maitre D in the Steak House. Sure wish there were more individuals I could compliment but they were few and far between. Activities were geared to the young and they were bountiful. But for us senior citizens, there wasn't much to do. One of the things we always look forward to on a cruise are the evening shows in the theater. But the Breakaway really sucked this time. They had two major shows (which you had to have reservations for!!!) and they were two nights each. That made for a total of only 5 shows and the other three were not great. Talk about disappointment. The casino was the biggest we have seen on a ship. As expected the payouts were well below "airport machine" levels. The video poker pay schedules rivaled the worst of indian casinos. We had visited all of our ports of call previously, so only went on 2 excursions. Both of which were completely unremarkable. Disembarking was another sore spot. With the huge number of folks on board, it took forever (actually 3 1/2 hours resulting in our missing our flight out). Organization and communication were missing. Never again will we voyage on such a large ship. Read Less
Sail Date: June 2018
We chose this cruise because we were going with family and they liked Norwegian and were Platinum members. The waiters at all of our dinners were very slow. It took a long time to get our food. Refills were very hard to get. We ordered the ... Read More
We chose this cruise because we were going with family and they liked Norwegian and were Platinum members. The waiters at all of our dinners were very slow. It took a long time to get our food. Refills were very hard to get. We ordered the birthday package for our son and a cake for one of our specialty dinners and the cake was sitting in our room when we got their the first day which was not what we ordered. We thought there would be a sign on our cabin door and there was not. My husband and I had to take another vacation day on Monday July 2nd and now I have only 12 hours left for the rest of he year. We had to get a hotel room for Monday night and fly out on Sunday and change our flights to Monday and change doctors appt. on Monday. It was just a stressful ending to a family vacation that was not so great to begin with. Read Less
1 Helpful Vote
Sail Date: June 2018
In March 2016, we boarded the NCL Getaway looking forward to a relaxing vacation. On the second night, a man jumped over the railing on Deck 15 and hit the roof of Deck 6 by the Sunset lounge, and passed away. Needless to say this cast a ... Read More
In March 2016, we boarded the NCL Getaway looking forward to a relaxing vacation. On the second night, a man jumped over the railing on Deck 15 and hit the roof of Deck 6 by the Sunset lounge, and passed away. Needless to say this cast a shadow over the rest of the cruise so I decided to try it again and booked another week aboard the Getaway leaving June 30th. The room was dirty when we arrived. There was hair on the bathroom floor, yellow stains on the sheet of our bed and dirt on the counter and carpeted floor. When we asked to have the sheets changed, the steward advised the stain was from their cleaning materials they use? They did change out the sheets and cleaned our room better after the muster drill completed. On day 2 we went to the bar at O'Sheehans only to be served by one of the rudest bar tenders who slammed the glass down prior to pouring. It was so obvious that he was having a bad night, it almost became comical. We had to leave as we felt uncomfortable to even order from him. On day 3, we went back to O'Sheehans and was greeted with a strong foul sewer smell. When we asked what the smell was, the bar tender said it was their "lines" underneath the bar and they poured something in them to help get rid of it. I explained that it did not help. We couldn't even order food as we had no appetite. On day 6, after passing Cuba on our way back to Miami, the ship turned around and the captain advised that a crew member had gone overboard and we would be turning around, traveling back 6 hours to the last point he was seen in an effort to search. Just prior to dark, he advised they did not find him and we would be delayed in arriving to Miami. Instead of arriving at 8am Sunday, it was now 3pm. At this point, there were 100's of people at Guest Services trying to get a phone line to change airlines reservations. It took me 6 hours of standing in line to finally get a phone line. I then went to use one of the four laptops the ship provided and was sternly advised by a Guest Services member that I was not allowed to use the laptop for that purpose and it was only to change flight info. By the time I had to pay for rebooking airfare, this trip cost me a lot more than I had planned. I will not be sailing NCL again. Read Less
Sail Date: June 2018
Haven Embarkation - NCL put you in a tiny room and then took us upstairs to a holding area similar to an airline gate area. The small room is tiny and the new terminal will take care of that lame first impression. Disembarkation - ... Read More
Haven Embarkation - NCL put you in a tiny room and then took us upstairs to a holding area similar to an airline gate area. The small room is tiny and the new terminal will take care of that lame first impression. Disembarkation - Very unfair to NCL to complain because this cruise was the one where the crew member went over and could not be found at sea when we went back to look for him. We were late getting back to Miami and it was everyone leaving at once and not staggered so NCL did the best they could. Food - NCL won big here. The Haven restaurant is not good it is excellent. The people who work there are great and the ladies who seat you and Gabriel a server are exceptional. Ask for him if you go in the Haven for a great server. The Ship - Getaway is very unique and seems to have something for everyone. Let me tell you about Deck 16 and seeing four ships from one deck. Ship 1....The Haven which was mostly peaceful except for a few times some parents decided to let their kids scream at the Haven pool. I dont ever blame the kids because they do what the parents allow them to do. As you walk down deck 16 you look down to deck 15 at Ship 2 and see what looks like Spring Break or Animal House with hundreds of people packed in and around the small pool. Walk a bit further and you see Ship 3 where all the kids are playing in the water park and then a bit further is Ship 4 where H20 spice is and people can lay out in the sun and cool off with the waterfall area. To me this was amazing that all styles of getting some sunshine cruising were happening at once and could be seen with a walk down Deck 16 front to back. The atrium seating area size wise is inadequate and the chairs in the comedy place will give you a nice back ache. Elevators are enclosed and stop pretty much at every floor. Million Dollar Quartet and Burn the Floor were good shows but we did not care for scheduling the show times ahead of time. Conclusion - Not sure i could do any other class but Haven. Not just because Haven is so great but because the rest of the ship is just not our style. Outside the Haven It is a party ship for the most part. Tropicana is very unique with the dinner and dancing. Ropes course is cool. That is all that we saw outside the Haven that we thought was worth mentioning. If you are a couple looking for a quiet cruise and you dont want to pay Haven price I couldnt recomend the Getaway. I gave overall cruise a 3 which is average but if it were just the Haven it would be a 4 meaning very good. Read Less
Sail Date: June 2018
My pre-cruise research pointed out the entertainment of NCL`s Getaway to be first rate. I wanted a Western Caribbean cruise as I`d done the Eastern Caribbean on NCL`s Dawn in Jan 2018; so Getaway was my choice. The entertainment on ... Read More
My pre-cruise research pointed out the entertainment of NCL`s Getaway to be first rate. I wanted a Western Caribbean cruise as I`d done the Eastern Caribbean on NCL`s Dawn in Jan 2018; so Getaway was my choice. The entertainment on Getaway is superb ! From a pianist, Walisson Melo performing tunes from Beethoven to Scott Joplin, (including Sir Elton John !) to the Million Dollar Quartet, I had a wonderful cruise. The sea days were welcome as I was able to relax after my shore excursions [Mayan ruins at Tulum and at Chacchoben (Costa Maya)]. Oh, another great performance worth seeing (although there was a cost associated with it) was Cirque Dreams - a captivating combination of acrobatics, comedy, dance preceded by a three course dinner. Comedy : There were two comedians on board performing at separate times at the Headliners club. The pedigree of these comics included appearances on late night television and their humor was both topical and kept the crowd laughing. On the nights when the comics were not performing in Headliners, there was a "dueling pianos" piano show. There were three pianists performing guest requests from 60`s rock and roll to current hits. There were no tunes the performers couldn`t play. Fellow guests also provided much humor and jocularity. The Atrium was the scene of many belly laughs as fellow cruisers participated in "game shows" such as the Battle of the Sexes, Lip Sync War, and The Newlywed or Not-so-newlywed game. Thanks, fellow cruiser. You were fantastic as well as talented ! Oh, one final note. The dancers of Burn the Floor were superb ! The music, the moves, the choregraphy and the dance outfits were "top shelf" ! It is appearent that NCL has the right contacts for finding the right talent and the right mix of entertainers. Thanks for the Memories ! Read Less
Norwegian Getaway Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 3.9
Entertainment 5.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.0 3.7
Enrichment 2.0 3.6
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 N/A

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