Sail Date: January 2018
We were on the escape back in July, and the Getaway is almost identical, so it was easy to get our bearings on the ship. Cabin - The cabin was appropriately sized, but we wish it had more power outlets. Our porter was friendly and ... Read More
We were on the escape back in July, and the Getaway is almost identical, so it was easy to get our bearings on the ship. Cabin - The cabin was appropriately sized, but we wish it had more power outlets. Our porter was friendly and helpful, although we had a few nights that he forgot out towel animal, which is something my wife and kids look forward to each evening. Dining - The specialty restaurants were very good, although service is extremely slow. Expect meals to last at least an hour (Cagney's was almost 2 hours for a dinner for 4 without dessert). breakfast each day was at the Garden cafe, and with was good. Although 1 day was at O'Sheehan's, and I had an excellent Omelette (get the bread basket at breakfast). We really liked O'Sheehan's for a quick meal, although we ordered shakes one evening (extra charge), and were very disappointed. It was as if they forgot the ice cream part of it as it wasn't very cold, and was more milky. I had read that Ocean Blue had a good to-go window on at-sea days. We tried it out, and all got the Lobster roll. It did not disappoint us. Bars - We had the Unlimited beverage package, so we were able to visit most of the bars. They were all good. We liked that you could get frozen drinks at all of the bars (you couldn't do that on Escape). The Sunset bar (outdoors) was pretty rowdy, and was apparently the designated smoking bar, which was disappointing. Sugarcane Mojito bar was nice, although a bit small for a place that had evening entertainment. Entertainment - We took part in more of the available entertainment on this trip than on Escape. It was all fun. We went to Cirque Dreams & Steam, and Wine Lovers the Musical at the Illusionarium. We weren't as impressed with the meals at these, and wished there were more choices. Wine Lovers was a nice entertaining way to learn about enjoying wine. At Fat Cats we watched Karaoke, played BINGO, and escape the Big Top. In the Atrium we watched various trivia contests, Battle of the Sexes, and Deal or No Deal. In the main theater we were scheduled to see Burn the Floor, but due to a dancer injury, they had to cancel it and the comedians filled in. We also saw Million Dollar Quartet, and the finale show. Million Dollar Quartet was a fun show, and should be especially entertaining to the older crowd. Our favorite on-ship entertainment occurred at Headliners. Comedian, Frank Townsend was great and had us rolling. Then of course was our Favorite, Howl at the Moon dueling pianos. We attended this every evening it was available. The performers were really talented. The young lady was really good (can't remember her name, they called her sparkles), and could really hit the hip hop tunes (her Nikki Minaj mashup was amazing). She like the guys sometimes provided backup on the drums, but sometimes, she would pull out the bass guitar as well. Steve's performance of With or Without You by U2 really showed his vocal abilities. The performers were great at engaging the crowd, and actually created a small band of groupies. Excursions - We only purchased 1 ship excursion, the ATV & snorkel tour in Cozumel. Prior to the trip, the portion to the Jade caverns was cancelled, which was the main reason we purchased it, but we went with it anyway. Unfortunately, due to tides for the day, the order of the excursion was flipped to snorkel first. This upset some people, which led to the cancellation of the trip for everyone. Thankfully it was refunded to our account. In Costa Maya we went to the Maya Adventure waterpark, and were able to charge it to our cabin. We actually saved $10/person over the walkup price at the park. It was well worth the admission, as the park wasn't crowded, and we had unlimited access to all the slides and zip lines, with no wait. Read Less
Sail Date: January 2018
We rebooked this ship after sailing it for the first time in January 2017, so that we could share another cruise with family. It did not disappoint. Food, entertainment, ports, cabin were all perfect. Can’t wait to cruise NCL again, ... Read More
We rebooked this ship after sailing it for the first time in January 2017, so that we could share another cruise with family. It did not disappoint. Food, entertainment, ports, cabin were all perfect. Can’t wait to cruise NCL again, as we fell in love with all the food choices and Freestyle Cruising concept. Embarkation was a bit crazy, but only because we arrived at a later time than usual, thanks to a late hotel to port shuttle that stopped elsewhere for more passengers. Next cruise, I will just take a taxi. We were able to go directly to our rooms after grabbing some food in O’Sheehan’s (we ate there as opposed to buffet so that we could watch the Buffalo Bills football game) I reserved our restaurants all ahead, as there were a total of 9 of us, and felt it might be too difficult to get a table spur of the moment. Our table was always ready and waiting for us. The MDR menu had changed, for the better, since our last time on the Getaway. We were very pleased. Read Less
Sail Date: January 2018
I contracted severe Gastric Infection while on board, day 4. I vomited all night and my wife also contracted the illness. I cannot recall the last time I was ill. I reported issue to Guest Services who referred me to Asst Maitre D Garry. ... Read More
I contracted severe Gastric Infection while on board, day 4. I vomited all night and my wife also contracted the illness. I cannot recall the last time I was ill. I reported issue to Guest Services who referred me to Asst Maitre D Garry. He dismissed food poisoning straight away and said it was GI (Gastric Infection). I asked to see the Doctor on board and was told that if I did not have food poisoning I would have to pay $200 fee. Even though I had medical insurance I refused as the infection was caused while on board. The remedy offered was 2 bananas and a pitcher of water sent to our room. We missed the entire days activities and excursions as we were confined to bed and bathroom all night and day. An attempt to go ashore lasted 30 minutes for obvious reasons. There is an obvious policy with Norwegian not to admit to any liability for the unhygienic conditions which caused us to get so violently ill. Because of this we will not travel with Norwegian again. Kevin & Kay G Read Less
Sail Date: January 2018
My wife and I have traveled with Norwegian before so we knew what great service to expect. The free style buffet was full of good choices of "Familiar" and a choice of foods from various diverse ethnic groups of the world we ... Read More
My wife and I have traveled with Norwegian before so we knew what great service to expect. The free style buffet was full of good choices of "Familiar" and a choice of foods from various diverse ethnic groups of the world we were able to try. The food area was spotless and kept clean by well trained and friendly staff. Our cruise had a group of workers sing as we entered the food area to remind us to wash or hands in order to stop the spread any bugs that would make persons ill. The sit down and serve restaurants were a great way to have a spot to avoid the crowds if you wished to have a intimate moment. My wife had her birthday while on the cruise and had a cupcake and card delivered to our cabin. She was very touched with this gesture or caring for your customers. Free internet would be helpful Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this cruise because we liked the itinerary and the ship looked great. Overall Ship - still in fantastic condition more than 3 years after launch - decor is not overdone, and all public areas are kept in tip top shape. Carpets ... Read More
We chose this cruise because we liked the itinerary and the ship looked great. Overall Ship - still in fantastic condition more than 3 years after launch - decor is not overdone, and all public areas are kept in tip top shape. Carpets look good, windows get cleaned on a cycle at every port, and furnishings are all in good order. Some great call outs - they have an ocean promenade on the 8th floor with bars and restaurants with outdoor seating -really one of the best ways to enjoy the cruise. They also have a rear area called Spice 2.0 - it's essentially a huge deck with a bar and two hot tubs, and a large projection screen. It is adults only - now sailing in January there weren't that many kids at all (ours are late teens so could come and go as they pleased) About the cabins -I will start with this - we come from a family of boaters - so we are very happy with inside cabins. They are small, but for 2 people who are barely in the room, we were fine. We were toward the front of the boat as we booked very late, but the pitch wasn't a problem - actually we had more of a feeling of a side to side roll...There are actually 4 shelves outside of the closet as well as a large shelf over the entire closet and 4 more shallow shelves inside. Lots of space as well in the bathroom - 2 shelves below the counter about 30" long, and 2 above, about 24" long, plus space below the sink. Dining - there are over 25 options on this ship - we have 2 plant based people with us, so we were told by NCL to visit the restaurants on the first day to let them know. We wound up really liking the assistant Maitre'd at Savor, Babozino, so went there most nights. He managed to get the chef to provide our special diners with dishes with tofu or lentils etc so they could have something other than animal meats. We also did the same with the noodle restaurant - again, the Maitre'd just asked that we give him a days notice. We have been on NCL before and loved Cagneys, but with 50% not eating meat, we optedfor the La Cucina Italian. Again, our maitre'd from Savor saw we had a reservation and informed the chef for us so he had something for them when we arrived. We also ate a bit at the garden cafe for lunch and most breakfasts - made to order omelettes, great hash browns, all sorts of other goodies. We ate breakfast one morning at Margaritaville because its totally open to the outside, so that was cool. They have an outpost of a NY Zakarian restaurant - Ocean Blue on board - it looked great. We always skip Teppanyaki and Sushi - we have plenty of good options for that at home. We dined at Le Bistro in the past. We did not do the specialty dining package, so chose ala carte when we went out. It would up being about $80 before tip for dinner, and we go appetizers and dinner, and one dessert. So for 4 people not bad. I looked at all of them as subsidized versions of a real dinner - the prices were all below market. On a sea day, Moderno, the Argentinian Steak place, had a great complimentary lunch, including paella and other entrees, and the opportunity to try the salad bar which was outstanding. The bar between Moderno and Cagneys was so gorgeous, Prime Meridian -I went one evening early just to grab a glass of champagne. I did the beverage package, and since my daughter was in the room with me, she had the soda package. Be warned - any smoothie non alcoholic is not covered on the soda package. We liked sitting outside at Sunsets as well as Sugarcane, the mojito bar. I also went to Mixx a lot because it was outside of Savor - one guy - Edwar - was amazing - the other I think was new. All the pool deck bars got super busy on sea days but they do a good job with the lines. Chair service is spotty. They do have a private area called Vibe but we didnt think it worth it. Fitness - nice gym, but first sea day was so crowded, especially at free weights, it was borderline dangerous. Also if you go anytime after the morning there isn't a wait for machines. Spa - didn't do this time - they did have a good deal on the last sea day. In the past I have bought a day pass to the thermal suite, but didn't have the time to do it and also it doubled in price. You will see on NCL that everything is now a revenue generator... Entertainment - our cruise Director, Andre, was fantastic. Fun little shows in the atrium, etc. We went to 2 different comedians, they were hilarious. The Million Dollar Quartet was well done - my only complaint is the night they highlight (from 1950s) was when my mom was 12 years old - what I'm getting at is that this music is way before my time...20 years before classic rock.. The burn the floor was a total snooze fest - the dancing was very good but literally we walked out before it was over. Again, it wasn't the talent of the cast, but the choices of the music. Activities - we went to Bingo as a family - it was a fun hour. Also I did a little casino slots, it was ok, I'm not really a gambler. We really liked a talk the captain and engineer and the cruise director did on the engineering and technology. Admittedly, we didn't like his answer to why the ship seemed to roll to the side a bit (our thought is once they set a course, they just go, they don't alter to hit the waves differently or to account for wind direction - remember, we boat in the open sea, so know what can be done - unless you want to save gas...) Sustainability - I add this because they are concerned with the impact on the environment (of course using less fuel costs them less) and they recycle just about everything on the ship, including the food, and give the option to reuse the towels etc. Onboard Shopping - Duty free is an outsourced company with their own management staff. They were all superb. Again, just know what things cost before you step on the ship and you will be fine. Service varied - I did have a concern about how they were seating at the restaurants - they just dont seem to be as smooth and almost triple to quad seat tables with one server. Our cabin steward was ok. He never took out used glasses or cups, which I found strange. Overall though, the staff was very positive, welcoming and gracious. I think the automatic gratuitiy being added for the housekeeping staff is a mistake - I think they were better when they knew $$ was coming directly to them at the end. For four of us it was over $400 just for tips. I also tipped the maitre'd who went out of his way for us, and kept some ones out to give to bar staff once in a while. It goes a long way with them. Ports: Roatan Honduras - we booked through West Bay Tours - I found them online and they offered what seemed to be better than the ship tours and our guide was great. She really gave us a feel for what the place was like 40 years ago - a jungle! It was a pouring rain day and lots of potholes in the road. These ships will help them to hopefully improve the economy and opportunities. This was the most "real" port - not whitewashed, no characters trying to get you to take pictures with them, or overly contrived shopping Belize - this is really just their private island, so I call it a beach and pool day. Island is owned by Belize so unlike Stirrup Cay, or Labadee with RCCL, or Disney, food and drinks are not included for lunch. Just be prepared. There were plenty of chairs and a huge pool with a swim up bar. They had kayaks and SUP to rent in a nice size lagoon. Also zip lines, but at 79 U$, not really worth it for my kids just to go over a beach. Costa Maya - We took a shuttle for $3 each to the town of Manahual and walked on to the beach and promenade. We did lunch on our own - we got there a litte latere (around 1 pm) so many of the chairs on the beaches were freeing up. There were 3 ships there that day and getting through their contrived shopping area was so crowded that I don't know how anyone got into the shops. Another group did the water park and loved it Cozumel- we liked this stop the best. We did an intro to scuba package and saw some great fish just off the shore. Also, the shops in the terminal where NCL docks were all very reasonable. We also walked down a bit toward the other terminal and found a great little local bazaar - as always - it's Mexico - don't ever take their first, or second, offer. We went with our late teen children, and they had a great time, the only exception is that due to the time their weren't many other American kids of the same age, lots of Canadians, though, so I don't think they felt they made many new friends, but still had a fantastic trip (probably was better as a family since they weren't always trying to leave us!) We will continue to go on NCL. I did book direct with them and the guy, Miguel, was great. He got us almost next to each other with 5 weeks before the cruise. Read Less
Sail Date: January 2018
WE ARE Not sure why we chose and won’t sail Norwegian again. Double billed for excursion. Food mediocre at best. Customer service gave wrong info. Top shelf liquor, water and soda water not included in drink package. Customer service ... Read More
WE ARE Not sure why we chose and won’t sail Norwegian again. Double billed for excursion. Food mediocre at best. Customer service gave wrong info. Top shelf liquor, water and soda water not included in drink package. Customer service manager had no interest in helping us. Ordered a veal dinner. Veal was tough, over-cooked and skimpy (1 piece of veal provided 2”X 1/2”). ENTERTAINMENT was amateurish. Room staff was excellent and extremely helpful and friendly especially ANNA. PORTS OF CALL were nothing more than typical that you would find anywhere except TWICE THE PRICE. Main areas were trashed and dirty. Furniture in the finer restaurants was thread bare which is unusual for a four year old ship. Do yourselves a favor. Sail with any other cruise line except for Norwegian. You will save yourselves frustration, you will save youselves disappointments, and for what you get you will receive a better value if you spend your money elsewhere. Read Less
Sail Date: December 2017
A few learnings on this cruise... First - it was a last minute "getaway" from cold New England.... I should have paid attention to Weather.com about temperatures, because the first week of January is more like our spring (low ... Read More
A few learnings on this cruise... First - it was a last minute "getaway" from cold New England.... I should have paid attention to Weather.com about temperatures, because the first week of January is more like our spring (low 70s in the day, cooler at night) and long sleeve shirts and jackets/sweaters were needed and I didn't bring enough (oh and it rained too!) Second - I also didn't consider the fact that school vacation was still in place over New Years, and there where way many more children on-board, over 500 I believe, which changes the dynamics of cruising for a couple. The main pool area where many congregate is adjacent to the kids pool, so that area was CRAZY and we stayed away from it - fortunately there are many options. Third - as soon as you board the Getaway, immediately go to the concierge and purchase the VIVA pass - it is a private area for a limited number of passengers and it has its own hot tub, bar, double deck chairs with cushions.... a nice retreat from the masses on this large ship. There are limited passes and typically sell out within the first hour or two of boarding. So here is a summary of some of what we did on this trip...there was so much more.... The Cirque Steam show was fabulous! They designed it around the on trend Steampunk theme and costumes and acrobatics were wonderful! Pay the extra for a floor seat since sitting in back I had to kneel on my chair to see it all Even met some of the performers on deck the last night - wonderful people! A favorite restaurant is the brazilian restaurant - Moderno - the tapas/salad bar is really enough for a meal, but the meats they brought out were all amazing. Sitting outside, they seemed to come to us first so everything was hot and the seasonings, flavor and tenderness were perfect. Probably our best meal on the ship. Everything fresh and delicious. Cagney's is also a restaurant we regularly visit with NCL, but this time it was a disappointment. The filet really needed a steak knife (should only require a butter knife) but the flavor was good. The Porterhouse was mostly bone, fat, grizzle...half was left on the plate as inedible. However, the saving grace was the fabulous 11 layer chocolate cake with fresh whipped cream....I would go there again regardless just for that!!! Le Bistro was not as good as other NCL lines ... one shouldn't need a knife to cut Dover sole....just saying.... We ate at Savor and Taste a few times and the food was always good. The cupcakes and coffee at The Bake Shop are wonderful. We did the Mexican Cooking class while in Cozumel, and it was fun and the food we cooked was delicious - a shrimp based appetizer, main course (fish - but they had chicken for those who couldn't eat seafood), and dessert. the head chef was highly entertaining - definitely a must for those that love to eat and cook (or learn to cook). You email him after the cruise to obtain recipes for what was cooked. Open bar during and after the class. Afterwards there was about 90 minutes at the beach before the trip back. In Belize, Harvest Caye is, I believe, the mini island resort that NCL built. It is totally cut off from everything and has restaurants, shops, beach and zipline. Roatan in Honduras we did the southshore zipline adventure and it was wild! The guides were wonderful and caught me each time I came screaming to the next landing! There was a little monkey at the check in spot who hopped on everyone's head for photos. The rain came down for the last, and longest leg of our adventure, and the rain did make the zip faster. Scariest part of the trip was the bus ride back up the mountain during the heavy rain on a muddy road,... but we made it back safely so all is good. I believe it was in Costa Maya that we sat down at a little booth and put our feet in a tank where little fish eat the dead skin off your feet....the fish are from Turkey I think? Anyway, I know it sounds weird, but it's a great little pedicure and I would do this wherever it is offered! Your feet kind of vibrate while they are nibbling, and mine did for a while afterwards. I highly recommend it! Madarin spa is wonderful as always.... I always go to the complementary seminars on health and beauty for the "mini facials" and such, and actually won $100 towards a treatment (yipee). I had lost my "good feet" shoe inserts for foot and arch support, and was able to get a replacement pair on-board. I am also trying the body brush. Our balcony cabin was great and the attendants are always friendly and helpful. We asked for our ice bucket to be filled one day, and it was filled again each day after that without asking. The Ultimate beverage package was great because 99% of the time you didn't need to sign anything after giving the waiter/bartender your card, which is a change from the last time we cruised where you signed for everything regardless. Embarkation was a breeze - was easier to get on than off! We will cruise NCL again - but not during school vacation weeks! Read Less
3 Helpful Votes
Sail Date: December 2017
As a return Norwegian singles studio customer, I have a number of "who knews" to state about this cruise: Who knew... 1... It was Christmas vacation time, and the ship was full of loud, unrestrained children who dominated ... Read More
As a return Norwegian singles studio customer, I have a number of "who knews" to state about this cruise: Who knew... 1... It was Christmas vacation time, and the ship was full of loud, unrestrained children who dominated any crowd. 2...the singles lounge was smaller than that of the Epic, and no one would "hang out" there, other than brief periods of time. 3...the singles cruise counselor was so busy with other assignments that she would post activities on a white board, stay briefly, and leave for her other assignments. 4...the bar in the Garden Cafe, where I ate most of my meals, was charging me for a glass of wine, whereas the better restaurants such as Savor and Taste, were included within my drink package that I had purchased prior to the trip. 5...The bites that were on my body most mornings were not from mosquitoes..you guess. What was constant was the friendly and prompt service of all of the staff, BRAVO! Read Less
2 Helpful Votes
Sail Date: December 2017
My husband and I have agreed that we will not do another Norwegian cruise. We picked this cruise because of the itinerary and because the boat was newish, We didn’t spend the money on the Haven experience so I don’t know ... Read More
My husband and I have agreed that we will not do another Norwegian cruise. We picked this cruise because of the itinerary and because the boat was newish, We didn’t spend the money on the Haven experience so I don’t know whether it was worth the money/ whether service would have been better. Pros Boat is newish. Lots of restaurants and bars. Some nice common areas. Gym is pretty good. The spinning classes are in a small room, but are very good with heart rate monitors and cycling shoes available. Some kind of system called “Ryde” where you can put in your name and see how you are doing as you work out. Quite liked it. Quite a few classes. Food was fine, not great but not as good as Princess or Viking. Husband thinks it is better than I would rate it. Really enjoyed the Tropicana dining room (no extra charge) with live band at some times. The service in this dining room was very good to very poor depending on the night and the server. Great itinerary. Cons A big negative for us was that the wifi was not working at all for us for two days (had paid US $30 per day for unlimited wifi). When my husband went to customer service abou this he was treated dismissively. I understand that it was a ship wide problem. The wifi for the rest of the cruise was poor and sporadic. The check-in was not terribly friendly or efficient but okay (the disembarkation was quite efficient). Boat was very full on this Christmas cruise so I suppose one can make allowances. But the rooms were not ready til 1:30. Some of the water glasses were not clean in the room. I tried to get the steward to bring clean ones but couldn’t get through to the steward at all. The phone was not receiving voicemail. Was not thrilled. I didn’t love the aesthetics of the boat. I found it quite dark. Prefer the Viking ocean ship or the Princess for aesthetics. The service on the boat is not wonderful. I didn't like the Norwegian website or find it very helpful. The Princess website is far more convenient. I was able to book excursions on line for this cruise but had to call to cancel. Not as many excursion on options as Princess. Went to sign up for the Vibe beach club, adults only area but it was full. I was told people line up as soon as they get to the boat for the 60 passes for $100 for the week. The adults only H20 area was good and had spots. Lack of regular piano bar atmosphere was a downside compared to other ships. They really do nickel and dime you on this ship more than others. Only Pepsi products on board which is fair enough, but they don't let you bring your own soda (pop) or water on board. There is enough "free food" ie included in the price of the cruise, but it tends to be all at the buffet or included dining areas -whereas on Princess ship you can get a yoghurt parfait or sandwich in the atrium cafe or pizza at the pizza station or a hamburger at the grill. The excursions that we went on were good, but there weren't enough of them. The comedians were good (and no extra charge). Didn't go to any of the shows so can't comment except to note that there were extra charges for some and you had to reserve for most. Read Less
Sail Date: December 2017
Great Family experience. I enjoyed very much the nightly entertainment, (Andre Caffney) our cruise director made me laugh out loud every nights in the atrium shows We went to three specialty restaurant, (cagney's, Moderno, ... Read More
Great Family experience. I enjoyed very much the nightly entertainment, (Andre Caffney) our cruise director made me laugh out loud every nights in the atrium shows We went to three specialty restaurant, (cagney's, Moderno, Teppanyaki) they were fantastic in regards of service an food. however, you don't need to go to specialty restaurant to full enjoy a great meal, go to the main dinning rooms they are outstanding. the buffet is ok, but I prefer the dinning rooms. The staff was great, always great attitude and services. my 8 years old daughter enjoyed the outdoors activities: rope course, Climbing Wall, the water slides, etc, she had a blast! we danced every night in the H2O spice and enjoyed so much the glow party and the latin night. The waterfront was my favorite place to walk and watch the sunset Excellent mix of adventure and relaxation, travel and vacations. I definitely go back Read Less
Norwegian Getaway Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 5.0 3.9
Entertainment 5.0 4.0
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.0 3.7
Enrichment 2.0 3.6
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 N/A

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