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4 Helpful Votes
Sail Date: December 2017
Our family of eight (3 generations) traveled with AmaWaterways from Nuremberg to Budapest, visiting Christmas markets in Germany, Austria and Hungary along the way. Embarkation was quick and pleasant. We were greeted when we arrived and ... Read More
Our family of eight (3 generations) traveled with AmaWaterways from Nuremberg to Budapest, visiting Christmas markets in Germany, Austria and Hungary along the way. Embarkation was quick and pleasant. We were greeted when we arrived and shown directly to our stateroom. Our luggage soon followed. After settling in we attended the Welcome Cocktail Party, safety briefing and dinner. The Ship: The public spaces include a large comfortable lounge with access to a small deck, two dining rooms, a large sundeck with a fitness track and pool, a fitness room and a massage & hair salon. An elevator provides access to all but the sun deck. Internet is available throughout. Dining: Incredible! Breakfast and lunch were primarily buffet, with several kitchen prepared options. Early risers could also get a light breakfast in the lounge. Dinners were gourmet, multi-course meals offering several options and often featuring regional specialties. We had 3 children in our party and the kitchen made a special effort to provide kid friendly food for them. Service: Excellent. The crew went out of their way to assure that our needs were met. Ports & Shore Excursions: As this was a Christmas Market cruise, most of the excursions included visiting Christmas markets at each port. A market highlight was at the Thurn und Taxis Castle in Regensburg. Each day's activities were offered for a variety of fitness and ability levels, from gentle walkers to hiking and bicycling. Most of the local guides were very knowledgeable, personable and spoke excellent English. My husband and I attended an optional Mozart and Strauss concert in Vienna and really enjoyed it. We had a wide range of ages and interests in our party, which ranged from 10 years old to 72. We all had a wonderful time and were able to break apart and come back together with ease. (Grandma and Grandpa liked the "gentle walkers" group while the kids were more energetic!) Disembarkation was well organized. Although we were asked to vacate our cabins by 9 a.m., we were comfortable in the lobby until our transportation for the next leg of our journey arrived. Read Less
1 Helpful Vote
Sail Date: December 2017
This was my first river cruise. We joined a group of ladies who wanted to see the Christmas Markets. This has been on my bucket list as long as I can remember, so a good friend and I decided this is the time to go! We flew into Prague ... Read More
This was my first river cruise. We joined a group of ladies who wanted to see the Christmas Markets. This has been on my bucket list as long as I can remember, so a good friend and I decided this is the time to go! We flew into Prague for a few nights first (we had both been there before but visiting this beautiful city at this time of year was thrilling.) We enjoyed seeing the Christmas Tree lighting ceremony to set off the season and the seven markets we found. Then we took a bus down to Nuremburg on a lightly snowing day, which added to the ambiance of the holiday season. Boarding the AmaCerto was an easy and quick experience, there were some snacks set up in the public area. We met up with many people that I had met before who had joined this group. To summarize the meals and service (both room and table) for the week was wonderful. Very friendly staff and well organized when we got together to set off at the ports. Some markets were walking distance from the ship and some we needed to take a bus, all were wonderful ports! I cannot say which Christmas Markets were our favorites, as all the cities were so beautifully decorated and each one had a different feel to it. Yes, they basically sell the same things but because the set up and festivities are all individualized, we never got tired of them. Each market sells their own souveniour mug (inexpensive, and if you give it back to them after you finish the gluwein, they will give you the deposit Euros back). Besides Prague and Nuremberg, we saw markets at Regensberg, Vienna, Linz, Melk, Salzburg (special sign-up), and Budapest. We loved the evening cruise down the Danube to see the Parliament all lit up in Budapest, such a beautiful way to end the cruise. The AMA staff, tour director and guides, bus drivers were all great. We had special memories of leaving our shoes out the door one night so that a big chocolate bar was left in each upon waking in the morning, we were surprised with beautiful scarves (for ladies) wrapped in lovely boxes, festive gifts from Santa on our last night when he came on the ship, not to mention being greeted each day upon returning to the ship with a hot towel and gluwein to welcome us back. We stayed a couple of more nights in Budapest on our own before returning back to the states, a very walkable city and one I would like to return one day. All in all, this was one cruise that more than exceeded any of my high expectations. We plan on participating in the Rhine Christmas Markets in 2020...I sure hope I can wait. Loved every second! Oh, meanwhile, my husband and I are going to sail the Rhine and Moselle Fairytales cruise on the AmaPrima in a couple of weeks. I wanted him to experience this river cruise and I know it will be a great time, as well! Read Less
1 Helpful Vote
Sail Date: November 2017
This was a wonderful cruise on the Danube river. Amawaterways had so many thoughtful touches,such as wine or hot drinks and a snack as you arrived back from an excursion. We were so well cared for. Our cruise manager went above and ... Read More
This was a wonderful cruise on the Danube river. Amawaterways had so many thoughtful touches,such as wine or hot drinks and a snack as you arrived back from an excursion. We were so well cared for. Our cruise manager went above and beyond, even finding out what extras we wanted, and making them happen. The staff were all so friendly, fun to chat with, and hard -working. The ship was comfortable, exceedingly clean, and lovely. The food was excellent. We had one friend who has a gluten allergy, and she was delighted by the foods they prepared especially for her. There was a variety of shore excursions. The ones I did, I would love to do again. My favorite evening entertainment was a string group "La Strada". They were amazing. I also enjoyed an evening of local folklore dancing, who transitioned into some great jazz dancing. Embarking and disembarking were smooth and easy, very well directed. They even had a guide at the airport who made sure we got checked in and headed to the proper gate, on our way home. I look forward to traveling with Amawaterways again. Read Less
11 Helpful Votes
Sail Date: October 2017
This was our first time on AmaWaterways, but our second river cruise. We did the Gems of Southeastern Europe which started in Budapest, Hungary, went through Croatia, Serbia, and Bulgaria, and ended in Bucharest, Romania. The ship was very ... Read More
This was our first time on AmaWaterways, but our second river cruise. We did the Gems of Southeastern Europe which started in Budapest, Hungary, went through Croatia, Serbia, and Bulgaria, and ended in Bucharest, Romania. The ship was very nice, very well maintained and clean, with plenty of spots in the lounge to sit and relax. Our cabin was just enough room and laid out very well. The food was fantastic, although not reflective of the local regions we were visiting (we had that experience on another cruise line, they served food local to where we were cruising to). But, they did serve local wines from Romania, Bulgaria, and Hungary. The service was excellent, top notch, and even the cruise director, hotel manager, and other prominent folks were often visible and completely approachable. Our excursions were also amazing. Everything was extremely organized, the tours were jam-packed with things to see and do (we were out all day, every day), and the local tour guides were all amazing. They were very friendly, informative, had great English speaking skills, and were very patient with us. The only thing I wish I had was more free time in each town. We barely had a chance to buy souvenirs, much less relax at a café or just stroll around on our own. But, I'm one who wants to see as much as possible of a city, so that matters more to me. The itinerary change was quite unexpected and gave us cause for concern before we left, but I want to say that Ama handled it in the best way possible. A week before our sailing, we were told that a bridge in Serbia was being repaired, blocking all ships from getting up the Danube from Serbia to Hungary. This meant that we could not actually sail out of Budapest. Within one week, Ama rearranged our itinerary to stay overnight in Budapest in a 5-star hotel (instead of getting on the ship), complete with a wonderful local buffet dinner in the hotel's restaurant and a private sailing around Budapest that night. The next day, we took a bus to Serbia--which I actually thought was awesome because we got to stop at a gas station and buy fun local food, and get our passports stamped in person by Hungarian and Serbian border controls! Then we were treated to a wonderful local meal in Novi Sad, Serbia, complete with a local band playing, and a short tour of town. Sure, it was most of the day on the bus, but it didn't feel like it. There was a guide with us who was very informative and talked about both Hungarian and Serbian lifestyles, cultures, and histories. We still got to take a short walking tour of Novi Sad, but we missed going to the fortress because we had to still drive to Belgrade that night, where our ship was docked. Driving through Belgrade at night was pretty cool. The rest of our itinerary shifted up one day as a result--we missed out on going to a couple of Hungarian towns before going to Serbia, and missed out on a little half-day excursion to a town in Croatia. BUT, for the last day of the cruise, we spent the day in Costanta, Romania, on the Black Sea--an excursion that Ama had never done before. We had a wonderful, long tour of the town, went to museums, saw the Roman mosaic boardwalk, went into the cathedral, and even put our hands in the Black Sea!! I felt really privileged to be able to do this, and was extremely appreciative of the Cruise Director literally whipping up this new stop and excursion within one week's time! After returning home, we also received a letter from Ama giving us nearly $2,000 in credit towards a future cruise as reimbursement for the messed-up itinerary. Woah! I was just happy with this new itinerary, and was delighted that I got to go to a seaside town in Romania. The cruise credit was just the icing on the cake and shows how well Ama treats their customers. We will certainly return to Ama to use our credit on a future cruise! Read Less
1 Helpful Vote
Sail Date: October 2017
First of all this was our first cruise with AMA.. The room (AB) was more than adequate for storing clothing.. if I could have changed anything it would have been to have two sinks like the suites upstairs but my husband said it was ... Read More
First of all this was our first cruise with AMA.. The room (AB) was more than adequate for storing clothing.. if I could have changed anything it would have been to have two sinks like the suites upstairs but my husband said it was fine..The cruise staff from our wonderful housekeeper Anna to the waiters to our favorite cruise guide, Constantine were first class. Although the wine flowed freely at lunch and dinner it was overwhelming with their constantly filling your glass... we would have preferred instead of those afternoon 3:00 p.m. small type of horsdeouvres to have had a cocktail hour about 5:00/5:30 p.m. each day serving them along with just wine/beer... there was as always more than enough food to eat at all meals.. we did not know we were invited to the captains table as the piece of paper we received on our bed did not state when, etc..the ice cream sundae bar in the afternoons were favorites of quite a few people...the evening entertainment at times they had it was so so.. three days in Prague was too many 2 would have been plenty..the hotel they used should have been near the Charles Bridge area where all the restaurants, sightseeing was located... instead both nights we had to take a taxi to dinner to that area...some of the bus trips were way too too long, some buses had wi fi some did not, which they all should have.. Illumination cruise Budapest was fine, Sofitel was nice, Mozart/Strauss huge disappointment Salsburg excursion too long by at least an hour, everyone was standing around waiting to leave.Lazar Equestrian park was so so but their buffet served was outstanding,loved Budapest,Prague,and husband loved Transylvania, long day on bus and train, Black sea was o.k. restaurant was great La-Premier.Athence Palace hilton was so so (Bucharest)pizza restaurant across the park was wonderful.arrival handling was so so, we took our luggage up to the top and they only had one car for six people when they knew we were a much larger group, so took the luggage down stairs again, then waited for another minivan and took the luggage bag up... seriously... the departure from the hotel i Bucharest went very well to the airport although he dropped us off at the wrong end of the terminal...yes we would travel with them again and hope they consider all the comments from other travelers.. Most disgusting to me were the "ugly americans' who were so drunk the first evening for the Oktoberfest dinner, then they continued to wear their baseball caps to breakfast, lunch and some dinners, there were also a couple of older gentlemen who also found it necessary to wear their Bwana Don hats to the captains last cocktail hour and also to dinners some nights.. Seriously men...if your mothers were around they would have hit them off your heads. Read Less
20 Helpful Votes
Sail Date: September 2017
Having never been on any cruise and not wanting to be herded along, we were cautious about selecting a river cruise. We were three couples traveling together and knew where we wanted to go after some research. We chose AmaWaterways because ... Read More
Having never been on any cruise and not wanting to be herded along, we were cautious about selecting a river cruise. We were three couples traveling together and knew where we wanted to go after some research. We chose AmaWaterways because it seemed to offer the most variety in tours. We were not disappointed. We booked almost a year ahead and included flights, transfers, and extra days in Prague. Everything was well planned from embarking to the flight home. The ship was well appointed and the cabins in a good location. All the staff was friendly, making me feel guilty for all the service. Meals were wonderful and the portions allowed you to eat everything but not feel overstuffed. The shore excursions were led by very knowledgeable tour guides at every place. We tried a hike, my husband a bicycle tour, in addition to the regular tours. The onboard entertainment was very good and the excursions fun. Our cruise manager Dragsn was professional and organized. It was a wonderful experience to visit Central Europe. Read Less
4 Helpful Votes
Sail Date: August 2017
I chose AMA waterways for my second river cruise because I liked the variety of excursions and the different cities/towns on the itinerary. My wife and I just came back from a 7 day Romantic Danube cruise on the AmaCerto ship. All I can ... Read More
I chose AMA waterways for my second river cruise because I liked the variety of excursions and the different cities/towns on the itinerary. My wife and I just came back from a 7 day Romantic Danube cruise on the AmaCerto ship. All I can say is WOW. I felt like I was traveling on a floating 5 star hotel with excellent food and wine and a staff that was so friendly and accommodating. Our cruise director, Peter, was so welcoming and truly hilarious. He set the tone for fun and warmth. The itinerary included Budapest, Vienna, Salzburg, Passau, Bratslava. There were bikes available either with some of the tours or to be used individually. There were 2 optional excursions in Vienna to attend a night concert which was excellent as well as a tour of a palace. There was some nights with local entertainment including a mini-beer fest at Vilshofen, a Hungarian show in Budapest, a 3 person classical piece. There were also 2 wine tours. Overall, a most memorable cruise Read Less
3 Helpful Votes
Sail Date: August 2017
Traveled with three women friends and they had picked this vessel. Have done many ocean "big ship" cruises and wanted to try something different. From the moment we arrived in Prague everything was perfect. The ship is quite ... Read More
Traveled with three women friends and they had picked this vessel. Have done many ocean "big ship" cruises and wanted to try something different. From the moment we arrived in Prague everything was perfect. The ship is quite lovely and such a perfect size, approximate 150 passengers. I stayed in suite 302 and it was worth every penny! The bathroom is huge by ship standards , two sinks, large vanity area, and a wall to wall glass shower with multiple heads. Every meal was wonderful and we loved the open seating. There is also a very nice bar and I shout out to the best bartender in the world, Valentin! Our cruise director was Peter Whitehead and he was a sheer joy to be around, not to mention extremely efficient. The entire crew and staff were exemplary. The majority of the offshore excursions are included and they were well organized and the local guides were great. The passengers were mostly over 55, well educated, and well traveled, and affluent. This was not the least expensive trip I have ever taken but one of the best and worth every cent! We had two balconies, great beds, plenty of room for two women who love to shop, and slept like babies. I cannot recommend this ship and this company highly enough. I would take this line again in an instant and probably will. Shout out to Vasi and Petr our butlers! Read Less
6 Helpful Votes
Sail Date: August 2017
This cruise, "Melodies of the Danube", was chosen by our travel agent. Upon entering the AmaCerto, we were so impressed by the elegance of the foyer and the lounge. The cabin was well-appointed with adequate space for clothing ... Read More
This cruise, "Melodies of the Danube", was chosen by our travel agent. Upon entering the AmaCerto, we were so impressed by the elegance of the foyer and the lounge. The cabin was well-appointed with adequate space for clothing storage. Even though this cabin was not a suite, we had two balconies. The bed was comfortable, the bathroom very adequate with a great shower, and the entire cabin was scrupulously maintained by the Amacerto housekeeping staff. The cruise manager, Nikola Grujin, was fantastic! Humorous and exceedingly helpful. Nikola was there for all of us in planning the trips to care of an injured passenger. Due to no fault of the Ship's crew, a passenger hurt her finger. All this is to say that Nikola accompanied the injured guest to Vienna hospital. Message to us: Ama Waterways staff will go the extra mile in the care of its passengers. Food & Drink: For all three meals, passengers can choose from the abundant buffet, or order from the menu. One of our friends ate vegetarian; a special elegant breakfast, lunch, and dinner was served to her. This was a wine-tasting cruise with Dr. Doug Garman, wine expert, that gave special lectures and wine tastings for all passengers. Touring & Entertainment: The guides were very well informed supplied by the local population. Choice of gentle to vigorous touring were offered. Opportunities for biking trips were for the younger folks. Since we are an elderly couple, we chose the more moderate excursions. Our favorite entertainment was a special concert of Mozart and Strauss at the beautiful Vienna Konzerthaus. We were entertained by Wiener Hofburg-Orchestra under the direction of Svetoslav Borisov; operatic solos and duets by soprano Ella Tyran and baritone, Michael Havlicek. Classical ballet pieces and Vienna folk dances were also included in the program. Every evening hours: beautiful music was provided by pianist, Gabor. A special onboard musical vocal duet of Vienna music was delightful. Even an Octoberfest beer celebration was provided by the local population. Disembarkation was professionally accomplished. All passengers were carefully delivered to the Munich airport. I cannot believe any other longship river cruise could offer a passenger more enjoyment. Don't miss a fabulous opportunity for a river cruise. Select Ama Waterways to be guaranteed fabulous experience. Read Less
4 Helpful Votes
Sail Date: July 2017
We just returned from our first cruise on the Amacerto, Romantic Danube tour. We added the three night pre-sail tour in Prague to begin the journey. It was great to have a few days to adjust to the new time schedule and to see this ... Read More
We just returned from our first cruise on the Amacerto, Romantic Danube tour. We added the three night pre-sail tour in Prague to begin the journey. It was great to have a few days to adjust to the new time schedule and to see this beautiful city! We added the transfers from the airport to the hotel which was easy and seamless. The hotel we stayed in, The Cosmopolitan, was lovely with all the comforts of home and enjoyed a delicious and plentiful breakfast buffet each morning. We enjoyed many of the tours available with the AMA group in Prague, and had plenty of time to go exploring on our own. The add on evening of the Folk Dinner with entertainers was really fun! We were afraid of it being too cheesy, but it tuned out to be a great evening! The bus trip to the ship from Prague was a bit long, but broken up with a few stops. Once we arrived at the ship, the embarkation was easy and we were in our cabins with luggage in no time. They hosted a nice Octoberfest type event on the shore outside the ship which was fun with delicious local beer and music! All of the ports had something to offer everyone. Our personal favorites were Passau and Bratislava. There were tour groups set up for all levels of abilities, with a faster pace, regular pace, and slower pace group. This area was seeing an unusual amount of high temperatures daily which took a bit of a toll on our energy levels, but the beautiful towns and interesting tours kept us going. The food on the ship was good. This was our first cruise, so we have nothing to compare it to, but we couldn't imagine given the river cruise situation, having any better food. They changed the meal offerings daily and often presented cuisine that went along with the port of the ship at the time. Their desserts were wonderful...and we ate enough homemade ice cream to last a year! I would have enjoyed something more than pastries for the "late risers" breakfast that we seemed to generally make it to. Also, as I have read in other reviews, be aware that additional cocktails are an added charge. Not an issue, just something to keep in mind. We did enjoy the Chefs Table the final night of the cruise which was fantastic! I could write on and on about the wonderful service, the precise timing and preparedness for all activities, and the comfortable and clean surroundings. Our cruise manager Raul was fantastic both in personality and in running a wonderful tour. This was a trip we will always remember! We would definitely look to book with AMA in the future! Read Less
2 Helpful Votes
Sail Date: July 2017
We chose this cruise because we had not been in the countries on the agenda. Plus, we took a river cruise last year on another line and were not happy. (We had been on Amawaterways before) The ship was very clean and the crew served ... Read More
We chose this cruise because we had not been in the countries on the agenda. Plus, we took a river cruise last year on another line and were not happy. (We had been on Amawaterways before) The ship was very clean and the crew served up beautiful smiles and perfect service. Our cabin was well equipped and clean. Our room steward (Nikola) took care of our needs. The food was not only beautifully presented but the flavors were outstanding. The bread tasted like heaven. Desserts were worth the calories. There were many choices and the wait staff worked to get you what made you "happy". The "chef's table" presented some of the best food I have ever tasted. (We are from a city known for great food.) The chef's table did not cost extra - just needed to request a night. We loved Vesi - she always had a warm welcome and took care of our needs. Kristian made sure our drinks were taken care of. Most of the entertainment were local people - and we enjoyed seeing the folk dancers and singers. But to be true full - we heard we missed the best entertainment because we went to bed. The shore excursions were very good. We learned so much from each tour guide and area we visited. Some of the guides shared family stories of the past. Guides always answered questions. Loved we could take special interest tours with out extra cost. We went to a farm and made delicious "buns" with jam. Had a typical farm lunch and of course brandy and wine. The farm was fun and quite beautiful. We went to a distillery and learned how brandy was made. The local custom of serving it and of course had some. Another lovely trip to a winery with beautiful grounds. The ship offered a pool, beautiful sun deck, exercise room, books and magazines. The Cruise manager (Talida) presented needed information and history. We did love our week (and pre) with Ama and were sad to leave. Looking forward to cruising again with Ama. Read Less
5 Helpful Votes
Sail Date: July 2017
There was a change in itinerary which we only found out after we paid, checked in online, and received our cruise paperwork: instead of arriving in Mohacs in the morning, we arrived in the afternoon, so there was no opportunity to walk ... Read More
There was a change in itinerary which we only found out after we paid, checked in online, and received our cruise paperwork: instead of arriving in Mohacs in the morning, we arrived in the afternoon, so there was no opportunity to walk around Mohacs before boarding our tour bus. On the last day, we arrived at Rousse for our excursions into Bulgaria, instead of Guirgui, which according to the letter, made immigration easier. The excursion to Bucharest actually arrived back at Guirgui, instead of Rousse., after the ship had moved across the river. Pre-Cruise- Arrived two days prior. Stayed at the Hilton City Center which is conveniently located on the Pest side of the river. We purchased a 24 hour travel card at the BKK desk at the Airport. With the 24 hour travel pass you do not need to validate the pass, since it is valid from time of purchase. The BKK desk is in the arrivals area to the left immediately after exiting customs in either Terminal 2A or 2B. You can also buy other travel passes here for museum discounts, etc. From there we took the 200E bus which stopped right outside the doors to the left. This takes you to the Kőbánya-Kispest M3 train station and then took the M3 directly to the Nyugati Palyaudvar station. Hilton is up the escalator next to the mall entrance or you can walk outside, turn right and it is about a half block to their entrance on Vaci Ut (street). It was easy to get around from here on the M3 subway which went into downtown. Embarkation- -We still had an hour left on our 24 hour travel pass at 3pm so we used the aforementioned M3 from the Hilton and transferred to the 2 Tram at Jaazai Mari ter, and got off at the Zsil Utca stop. AmaCerto was docked at Mahart #2 and the ship was only about 30 yards away down the sidewalk close to the Erzsebet hid (Elizabeth bridge). We walked on and our bags were immediately taken to the room. We were in our room less than 5 minutes after walking on board. We were scheduled for a scenic Danube cruise around Budapest but due to the FINA swim meets scheduled later that week, we were unable to do this. Cruise Manager Florentin arranged a bus tour of Castle Hill in Buda instead. This worked great for us, because we had not made it to the Citadel or Liberty Statue. Room-In the room there is a Fridge, European power plugs (you will need an adapter if coming from UK or US), and there was a three-way splitter in the drawer under the TV. Also in the same drawer was a corkscrew. (You can bring wine on board as long as it is opened in the room). Bathrooms were typical size, although the shower was slightly larger than a typical Ocean Cruise cabin and had both overhead rain and hand held shower heads. Toiletries were a bar of soap, bottles of conditioner, shower gel, and shampoo, Vanity kit, and a shower cap. The toilet paper could be categorized as both less soft and less pliable than standard paper towels. Note- Keep your curtains closed when in port. Other ships pull in alongside to dock and you might be playing peekaboo with another cabin whose windows are lined up with yours the next morning. One towel animal on one night. On the TV, there was a good selection of movies, plus a bow cam, recorded versions of TLC, Discovery, plus live TV- CNN, Euro news, and several European sports channels. Two water bottles were provided each night for the next day, plus water was also available at the gangplank before leaving on excursions. Free Wi-Fi, but extremely undependable. One minute at 5mps, then cuts out entirely. This is regardless of where you are on the ship, room, public, deck, in port, or traveling down river. More typically slow (1mps). It’s good for checking emails or pulling up info on the next City, but not much else. Fellow Travelers- I would guess 90% of passengers were over 60 but with a good mix of nationalities. Many passengers were still spry, which is good, because after the first day there were no "active" walking tours. Every tour was the same with a number of “average walker” tours plus one “gentle walker” tour. On board activities- Not much- A few treadmills in the gym, and a small spa and beauty parlor. Native dancers entertained after dinner in Belgrade and Rousse. There is a very small pool on the top deck good for soaking that was used maybe twice during the Tipping was not automatic. Sign up on last day via Credit Card and use recommended guidelines or tip cash in envelopes. (or both depending on your preference) Itinerary- the Countries on the itinerary were not in the Schengen zone, so there were Customs formalities. Except for Serbia this occurred behind the scenes. Serbian Customs required each passenger to personally show their passport to the Customs officials at 10:30pm at night. This also caused the only delay as these same passports were taken away and not brought back by Customs until late the next morning, an hour after the official excursion start times. Food- Open seating, but after the first night passengers tended to gravitate towards the same tables and table-mates. We always sat somewhere different to meet new people so I am sure we upset a few table plans. All wait staff, as well as everyone on the ship, were personable and extremely friendly and helpful. Many of the waiters had distinct personalities, (“the jokester”, “the mother”, etc.) as opposed to the sometime robotic waiters on many ocean cruises, and it was easy to pick your favorite and sit in their area. Dress for dinner is “country club casual” which is to say slacks, knit shirts and button down oxford shirts, and the occasional sweater for men, and a wide range of preferences for the ladies. Breakfast and lunch wear matched the upcoming excursion or outside weather. Meals: Complimentary Champagne was available on the buffet for breakfast, and one type each of red or white wine was served for lunch and dinner as well as one beer (Bitburger on draft). There were also Coke products. Breakfast- typically 7am-9am: Bacon, Sausage, hash browns, plus a rotating entrée such as eggs Benedict, in addition to breads, cheese, sliced meats, and an omelet station for eggs any style. There is also an option of ordering a meal from your waiter: Minute steak; eggs; hash browns; baked beans; toast; or Waffles, eggs Benedict, or oatmeal. Wait Staff would also bring any items from the buffet to your table upon request. Very light breakfast was available from 6am-7am in the lounge consisting of bread, croissants, and donuts/pastries Lunch- I only had one lunch on board and I can’t remember exactly what was served- Salad, lunch meats, two soups, and a choice of three entrees on the hot bar plus a carving station. Every other day ice cream was also available and on the cruising day through the Iron Gates there was an “ice cream social” on the upper deck after lunch. Light lunch was also available in the lounge- This would be one of the lunch entrees plus salad and bread. Tea time 4pm-5pm- Wraps, finger sandwiches, pastries – ate snack at 1030pm- one snack items such as chicken fingers, short ribs, etc. Snacks were always available in the lounge- two types of cookies and a gluten free cookie option- Cookies and all the bread are baked on board. Dinner- Typically 7pm. Four courses that usually took about two hours. While dinner started at 7, late arrivals would be expedited through their service until they caught up with their table mates. Several appetizers, two types of soup, entree, and dessert. Sample Dinner menu: Appetizers- Fois Gras with Walnut Brioche, Fig Chutney, and a Port Wine confit OR Mixed green salad with grilled Asparagus, fresh Beets, Goat cheese, Candied Walnuts, with Raspberry Vinaigrette OR Pear cocktail with Grand Marnier Soups- French Onion with Cheese Crouton OR Foamed Cream of Potato with Salmon Main Courses- Grilled Filet of Sea Bass, with Sun Dried Tomatoes, Capers, Creamy Chardonnay foam, Sauteed spinach and Truffle flavored Mousseline potatoes OR Medallion of Lamb, lemon pepper crust and natural Jus, Broccoli, ratatouille and Potato Gratin OR Spinach-Boletus Quiche, Chives, sour cream, sauteed Tomato, and Vegetables Desserts- Molton Chocolate Baby Cake with Vanilla cream with Greed apple Sherbet OR Vanilla Ice Cream, with poached Pear, Raspberry Coulis and whipped Cream OR a selection of cheese and fresh fruits Service: Top notch. Everyone on the ship were personable, friendly, and were always helpful and ready to do whatever was necessary to assist passengers. Disembarkation- Bag tags were available based on post-cruise preference. Place your bag(s) outside your cabin the morning of departure, and they will be taken out to the dock for identification and loading prior to boarding your transportation. Cruise Manager Florentin was available for everyone to assist with any needs. This even included arranging a taxi or alternate transportation for those not taking an AmaWaterways extension. We used the AmaWaterways transfer to Bucharest but not the tour. This was a private car that drove us right to the Hotel. The post-cruise Hotel in Bucharest was the Athenee Hilton. We booked this separately but was the same Hotel was used by AmaWaterways for the post-cruise extension, so we saw Florentin each day in the Lobby. He was always available for anything we needed even though our part of the cruise was over. In my oh-so-humble opinion, this is the type of exceptional service that marks AmaWaterways far and above any other cruise line. Ports: Mohacs/ Pecs- Docked at Mohacs. We did the Pecs City Tour- Took a bus to Pecs – There we visited a Greek Orthodox church, a historical area near the church with Roman graves, a Synagogue, and then 30 minutes in Pecs on our own. The downtown area has a pedestrian street, but not much shopping. Vukovar in the morning/ Novi Sad in the afternoon- Docked in Vukovar long enough to let everyone off, then the ship left for Ilok, Croatia. Here we did the Yugoslav Civil war tour, with about 30 minutes to walk around Vukovar. We took the bus to Ilok to meet the ship and re-board. After lunch we docked in Novi Sad for a walking tour of the downtown pedestrian street. Saw the inside of a Greek Orthodox church, then free time in city. We felt we could have skipped the tour and just walked downtown. There is a a large number of outside cafes in this area along with the usual souvenir shops. Buses were available back to the ship or you could walk 15 minutes. In the evening we took a night-time tour of the Fortress via the underground tunnels. Belgrade- Docked at the port between Bronka bridge at the Fortress. The pedestrian shopping area is about a 15 minute walk up two large flights of steps. Did the Belgrade walking tour in the morning, and the Quburich Brandy tasting in the afternoon. Before the brandy tasting, we went to the TV tower, which was a good thing, because the Brandy was really strong and many did not even finish their first glass, although glasses were filled often . There were also some substantial snacks served consisting of Strudel, Salami's, and several other Serbian snacks. Iron gates- Cruised the Iron Gates all day with some nice sights. Perhaps I am a jaded traveler, but there are more scenic passages in Alaska, Norway, and New Zealand. Going through the two locks provided the most excitement. Vidin- Docked right at downtown which was maybe a five minute walk from the Ship. Several souvenir stores and many lively outdoor café/bars near the port. Really wanted more time in town. The chosen tour was the Belogradchik Fortress and Baba Vida fortress tour which arrived back at the ship at departure time. Luckily we toured the downtown walking area the night before. There wasn't much in town, but it is a very nice unspoiled city. It felt like iron curtain just fell. We left the tour when it arrived at Baba Vida and walked 15 minutes into town to use the 30 minutes we had left to do some quick souvenir shopping. This evening was also the Captain's Gala dinner. Rousse- Docked in a commercial port area . Here we did the Veliko Tarnova Fortress tour- This was my lone complaint on the Cruise. This is full day tour of Velinko Tarnova and the Fortress which is described as “..a visit to the ancient capital of Bulgaria, Veliko Turnavo. Here you will tour Tsarevets Hill, the old citadel of the city. You will see the old fortress walls, the Royal Palaces and the Patriarchal church, and the Baldwin’s Tower”, what we really did was tour two Greek Orthodox churches, with singers at the first church followed by hawking their CD’s. Then spent 30 minutes at a Rose oil retail store. We did get lunch of traditional Romanian dishes at a nice local restaurant. After this, we went to the Fortress but then were given only 10 minutes to look around or climb up to the Fortress before returning to the bus and going to the shopping district with 30 minutes for further shopping. In my view, the Fortress and town were the highlights, and more time should have been scheduled here. While the churches and tour of town were nice, the 30 minutes should have been scheduled for the Fortress, and only 10 minutes at the retail shop. Guirgiu- No time to see town as we arrived at 6:30pm and the town was 30 minute walk from ship, plus this evening it was raining. Bucharest- We used Mr Tripp for the post-cruise excursion. This was a 12 person Mini-Van with Hotel pickup. We drove to Peles (with a gas station/ bathroom break halfway. Then Brasov for a tour of downtown and one hour for lunch and time on our own, followed by a visit to Bran Castle. This was a 12 hour scheduled trip, but took 12:45. Timing is tight so every delay (such as waiting ten minutes for late arrivals or extra time for restroom breaks) should be added to the return time. A Taxi from the Athenee Hilton to the Airport was only 25 Lei. The Concierge called a taxi at 4am and the taxi was there in three minutes. It only took 25 minutes to get to the Airport. Read Less
Sail Date: June 2017
We had such a great time! The staff made it fun! We were treated so well, we were spoiled by the end of the week, and did not want to go home!! We have started planning our next cruise with them! The food was all "fine dining ... Read More
We had such a great time! The staff made it fun! We were treated so well, we were spoiled by the end of the week, and did not want to go home!! We have started planning our next cruise with them! The food was all "fine dining cuisine" with wine pairings from local countries! The shore excursions were all guided by knowledgeable, articulate, enthusiastic people. Cabins were perfect size, clean, had a slider to enjoy the view. We used the exercise room, running track, laundry service, and biking tours all excellent! Several whole-ship champagne toasts throughout the trip and nightly music in lounge. Other nice touches were the ice cream bar one afternoon, coffee machine with lattes, mochas. Great narration on board while we were cruising and passing sites like the continental divide, and Bratislava, What a difference from ocean cruising. This was so enjoyable and relaxing. While we came with a small group of people (7 couples) other travelers on board all socialized together. It was so personal and enjoyable to meet other travelers. We also took advantage of the land cruise in Czech Republic pre-cruise. Hotel was 5 star rated and excellent tour through city of Czech Republic! Everything on this trip was so well organized, well planned, what an amazing time we had!! We will cruise with Ama Waterways again!! Read Less
Sail Date: May 2017
As recommended by a CAA rep this cruise was very professionally conducted with a lovely ambiance in the cabins, dining rooms, lounges and upper deck. The ship was extremely well maintained and showed fine attention to detail. The ... Read More
As recommended by a CAA rep this cruise was very professionally conducted with a lovely ambiance in the cabins, dining rooms, lounges and upper deck. The ship was extremely well maintained and showed fine attention to detail. The environment was spotless! The staff was exceptionally polite, friendly and helpful at all times. They presented as personable and efficient, while showing great humour and care of all guests. The cabins were well appointed and included quality amenities. The quality, diversity and presentation of all meals was very impressive and met all dietary needs and appetites. Having foods coinciding with the countries through which we were sailing was a nice touch. The Chef's Table dining experience was a treat.There was a pleasant range of entertainment provided each evening. The options for shore excursions met all the interests and levels of activities for the guests. Having local, informed tour guides was a smart approach. The organization for participating in the excursions and ensuring that all guests returned by checking in using their electronic cards was a great safety measure. The Cruise Manager was exceptionally attentive and friendly, ensuring that all passengers were enjoying all elements of the cruise. The special touches of gifts and daily newsletters left in the cabins was very thoughtful. As this Danube cruise has been a long term dream and a definite "must" on my bucket list, I and my 4 fellow travelers found it an excellent experience and highly recommend it Kudos to Martina, Vesi, Christian, Carmen and Gregory for making our vacation memorable. Read Less
4 Helpful Votes
Sail Date: May 2017
We did a Rhine River Cruise on the AMACerto in May of 2016 and loved it. We booked this longer cruise soon after. The 2016 cruise was all on the Rhine and only 7 days. This one was on the Rhine, Maine and Danube, 14 days. We requested that ... Read More
We did a Rhine River Cruise on the AMACerto in May of 2016 and loved it. We booked this longer cruise soon after. The 2016 cruise was all on the Rhine and only 7 days. This one was on the Rhine, Maine and Danube, 14 days. We requested that the same Cruise Manager be assigned to our cruise and she was! AMA crews are the best. Everyone without exception is dedicated to making sure you have the best possible time. Cruise Manager Martina Valachova makes everything always the best. As she admits, she always says that, but, "This time I really mean it!" Captain Vlad, Hotel Manager Daniel, Purser Cristine, Reception host Adam, Matre'd Alin, and all the servers and operational crew always went out of their way to meet every need. We had the same suite that we had in 2016, but there were some upgrades: free laundry (only in the suites, but fees for others are very reasonable), personal butler (again only for suites). People in the other cabins were uniformly pleased with their accommodations, too. As usual, way too much great food and beer and wine included at lunch and dinner. One seating and open seating, so you can find a private place or sit with 8 or 10 other passengers. And vary it as you feel like it at the time. Maximum of 164 passengers and we only had 133. So it is never crowded. We didn't do all of the entertainment, but the several we did attend were terrific. The entertainers all come from the area we are in at the time. They hop on and off at the nearest locks or piers if in town. The shore excursions are mostly included, but their are several optional ones that you can sign up for for an extra fee if you want to. The included ones are all led by local guides who are pros at it! If you have never taken a river cruise or never on an AMA ship, do it at the next opportunity. Only one thing, these are not oriented toward families. There is very little for young kids to do. But for adults who want to see and learn about some part of the world, a river cruise can't be beat. Read Less
Sail Date: May 2017
We were directed to AmaWaterways by our travel agent, and was she ever right. The cruise from beginning to end was nearly perfection. The stateroom was lovely, with very nice linens and an outdoor private deck with chairs and a small ... Read More
We were directed to AmaWaterways by our travel agent, and was she ever right. The cruise from beginning to end was nearly perfection. The stateroom was lovely, with very nice linens and an outdoor private deck with chairs and a small table. The staff, from the waiters to the housekeeping staff to the sailors were friendly and helpful. The ship was immaculate in every respect, and hand washing was encouraged to minimize risk of infectious diseases. The food was excellent. We traditionally accepted the chef's recommendations every night and were never disappointed. The Chef's Table Restaurant was also a treat. The wine and beer served with meals was very good. We chose the historic walking tours at every city and enjoyed them immensely. The guides were all well informed, easy to understand and very pleasant. They were all willing to answer any questions we had. The "QuietVox" audio systems were so appreciated. During the tours we did not have to cluster around the guide and try to hear the words. We could wander in a loose group and hear everything that was being said. There were three lecture/talks on board and we thoroughly enjoyed every one. I cannot say much for the entertainment in the evenings, as we did not partake. We were too tired from taking every tour that was offered. Additionally, evening entertainment is not something we are interested in. We also thoroughly enjoyed the tour of the wheelhouse and the engine room. This is definitely not a cruise line for children. They cater to older (50+) people. We will definitely book another tour on AmaWaterways. Read Less
7 Helpful Votes
Sail Date: April 2017
We have been on AMA three times. Each time has been a positive and worthwhile experience. We stayed on the third level with an outdoor seating. The maître d absolutely made my meals wonderful. Each morning he sat with me to discuss ... Read More
We have been on AMA three times. Each time has been a positive and worthwhile experience. We stayed on the third level with an outdoor seating. The maître d absolutely made my meals wonderful. Each morning he sat with me to discuss vegetarians for the day, That defines personalized service. Daniel, the chef, took my requests and implemented them into each meal. Wow! They also have a tapas bar during the day for snacks. They were so good. The serving staff were always engaged. They smiled when you came in and knew your tastes. Vesi and Carmen always greeted us. We cam to know them and their backgrounds by the end of the cruise. The cleaning staff kept the room immaculate...never too small a request. Thanks Arid. The cruise manager was exceptional. Each day she managed the tours and was there for any questions or problems that arose. It is quite a job to oversee each tour and the varied requests of the passengers. Kriss exceeded my expectations on a daily basis. The excursions were varied and uniformly had engaged docents. We did tulip time and visited museums, churches, small intimate towns like Bruges and the Reubens House in Antwerp...even Delft and the Hague. I always enjoy background information and the opportunity to ask specific questions. This was handled exceptionally well. Ama seems more like a family unit than a crew. That is what I expect and certainly received on this cruise. You could not choose a better line. Read Less
2 Helpful Votes
Sail Date: April 2017
This was our second river cruise with AmaWaterways and, as was the case with our first cruise, we were delighted with the experience. Every logistical detail was managed professionally, including the airport transfers to and from the ship, ... Read More
This was our second river cruise with AmaWaterways and, as was the case with our first cruise, we were delighted with the experience. Every logistical detail was managed professionally, including the airport transfers to and from the ship, and the many entertaining and educational excursions. Our room aboard the ship was light and bright, clean and attractively decorated. Buffet-style breakfasts and lunches offered many delicious options and the multi-course served dinner options were varied, delicious and attractively presented. Housekeeping and wait staff were consistently friendly and professional. For us, the excursions were the highlight of the experience, especially the Tulips & Bulb Fields tour; the Antwerp Chocolate, Waffles & Beer tour; the Amsterdam Canal Cruise; and the Keukenhof Gardens tour. The excursion guides were, with one exception, knowledgeable, interesting and professional. At the end of our one week cruise, we realized we had received an outstanding and comprehensive introduction to the Netherlands and Belgium. We learned a lot and had fun too! Read Less
1 Helpful Vote
Sail Date: April 2017
This review is overdue, but family issues made writing and posting it earlier all but impossible. We chose this cruise because my mother wanted to see the tulips again. The ship departed and returned to Amsterdam which was very ... Read More
This review is overdue, but family issues made writing and posting it earlier all but impossible. We chose this cruise because my mother wanted to see the tulips again. The ship departed and returned to Amsterdam which was very convenient from a flights standpoint. From the first point of embarkation the service was stellar. Bags delivered promptly to the room. Smiles and help from all members of the crew. My mother has mobility issues and uses a scooter to get around. When we first started considering this cruise, I called AMA Waterways. The woman on the phone recommended the best cabins for someone who could not navigate the stairs well. This help in selecting the cabin proved invaluable. The crew could not have been more helpful. Each and every time Mom wanted to go somewhere on the ship there was a crew member to help. The rooms are small but take very good advantage of space. Unlike ocean cruises, you really don't spend much time in the rooms. You are off the ship much more and there are no sea days. The steward always kept the rooms clean and was always there to offer assistance when needed. The food is remarkably good. Both my mother and I are gluten free (Celiac disease) and the kitchen and wait staff was very accommodating. They even had special gluten free areas for food in the dining room at breakfast and lunch and kept GF snacks at the bar separate from the other snacks. Dinners were always a treat and the specialty dining room was wonderful. The servers were always friendly and kind. The included wines are good, not great, but I don't expect a Premier Cru to be included with dinner. The main bar is the center of activity. Bar prices are quite reasonable when compared to ocean cruises. I found them to be on par with or even lower than bar prices in my home town of SF. Our bartender was wonderful. The ports visited were all wonderful. I only wish we had more time in each of them. Ghent was a particular favorite but 4 hours was not nearly enough time. I would have liked more time in each port. The river views are nothing to write home about. Mostly industrial. Excursions were somewhat tedious. The earpiece is annoying. The information on the excursions we went on was good but I only chose a couple of them. In most ports I preferred to explore on my own. Fellow guests were mostly active 50-somethings. Perfect for me. Super friendly, unpretentious and well traveled. We always had something to talk about. The sundeck and outdoor areas on the ship went pretty much unused by everyone. It was too cold. They looked nice though and would have been a great place to enjoy a beverage if it had been warmer. Many people used the jogging/walking track on the sundeck. The WiFi worked pretty well. They don't allow you to stream videos and such, but checking email and reading newspapers online was never a problem. Don't know about posting pictures to social media as I don't do that when I am away from home. The only thing I thought needed a lot of improvement was the spa. I did not have time to get a haircut before leaving for this trip so I booked an appointment at the salon. I don't think the lady there had cut hair in years. She did a fairly poor job. Luckily for me, I wear my hair on the longish side and could pull it back to hide the poor cut. Hair grows, so it's not live ending but I would not recommend anyone go to the spa for hair. I would highly recommend AMA Waterways to anyone looking at a river cruise. Read Less
4 Helpful Votes
Sail Date: April 2017
They met us at the airport, led us to the bus taking us to the port. We had not one minute to worry about anything. The ship was clean, the food was good, and the staff were wonderful. From the Captain, Hotel Director, Cruise Director ... Read More
They met us at the airport, led us to the bus taking us to the port. We had not one minute to worry about anything. The ship was clean, the food was good, and the staff were wonderful. From the Captain, Hotel Director, Cruise Director to the kitchen staff--they were wonderful. They met every request with a smile. Our cabin was always and promptly cleaned. We enjoyed all the shore excursions. In fact, most days we did both morning and afternoon tours. The end of the tour, they got us to their staff at the airport, and the staff walked us wherever we needed to go and offered to stay with us through each step. We came home happy and relaxed--like you should be after a vacation. Would we go again? You bet. We are already looking at other Ama cruises and are excited to find many places we'd like to see. Read Less
1 Helpful Vote
Sail Date: December 2016
Our Rivercruise started in Amasterdam on the 22nd of Dec 2016. We wanted to experience Christmas Markets in Europe without the hassle of packing and unpacking if we were flying or driving from one town to another.. OUR CABIN on Violin ... Read More
Our Rivercruise started in Amasterdam on the 22nd of Dec 2016. We wanted to experience Christmas Markets in Europe without the hassle of packing and unpacking if we were flying or driving from one town to another.. OUR CABIN on Violin Deck 301 is AWESOME !!! The first day of tour was a bit inconvenient as the Tour Director failed to arrange appropriate transport and tour for the "Disabled" passengers. We tried to be in the Bus front seat, only to be asked to move a few seat back as a "disable passenger" came to join our bus. The food was nothing to rave about.... the wines was a disappointment (although repeatedly announced as specialty of whichever region we were.) THEN..there were days when we are very tired and chose to have a relaxing afternnon "siesta" , unfortunetaly we missed the Captains cocktails . Our Tour Director was not on the INTERCOM to remind the passengers...So we told her about our disappointment :( ...her reply .. "she doesn't normally remind passengers as she give the days activity sheet before we retire the previous night "... Fair enough.. The thing is she is constantly on the intercom telling stories about silly old fables ..like we were children!! How hard is it to remind us of the coming "Captains Cocktail"!!... THEN WORST OF ALL....we could have arranged our own tour and accomodations after the cruise BUT we chose to get the extended package from AMA, thinking that we will have great accommodations based on what we paid and what we saw in AMACERTOs cabin. Our hotel in Lucerne is average...then a disgusting little hole in Zurich. The timing of the cruise suits our schedule..its a bonus when I saw it discounted .. but DOES IT MEAN THAT SOME ASPECT OF THE CRUISE IS AT DISCOUNTED LEVEL TOO? Read Less
1 Helpful Vote
Sail Date: November 2016
We chose this cruise line since we'd cruised Tulip TIme about 10 years ago. This time took family on Christmas Markets cruise from Amsterdam to Basel, including pre cruise time in Amsterdam. I needed two cabins so budget was a ... Read More
We chose this cruise line since we'd cruised Tulip TIme about 10 years ago. This time took family on Christmas Markets cruise from Amsterdam to Basel, including pre cruise time in Amsterdam. I needed two cabins so budget was a consideration and AMA was somewhat less expensive than first choice Uniworld. We were not disappointed in the least: the AMAcerto was decked out in holiday finery, staff including cruise director Sonja were top notch, the cabins were lovely and spotless, and the food was a real step up from our prior cruise on AMA and uniformly excellent compared to our experiences on Oceania and Seabourn. Excursions were split up by interest and fitness level (we took a 3 hours power walk through Strasbourg, where other "gentle walkers" needed more assistance. Something to please everyone. Excursions were not overcrowded--probably 20 in a group at most. Local guides were excellent. Some fun on board activities in the evening, everyone in a festive spirit, just a very, very pleasant cruise visiting the beautiful Christmas markets along the Rhine. Everything about this cruise was quality, and I considered it excellent value for money. I'm fussy and have no criticisms at all. We are looking forward to doing the Christmas Markets on the Danube and will definitely choose AMA for that as well as for any other future river cruises. They have really stepped up their game since we did their Tulip Time cruise about 10 years ago. Read Less
3 Helpful Votes
Sail Date: November 2016
For comfort, quality of food and wine, friendly and efficient service it is difficult to decide how AmaWaterways could be beaten. The minute attention to passengers' comfort included bringing round steaming mugs of tea when we were on ... Read More
For comfort, quality of food and wine, friendly and efficient service it is difficult to decide how AmaWaterways could be beaten. The minute attention to passengers' comfort included bringing round steaming mugs of tea when we were on deck on a very chilly morning to admire the most scenic stretch of the Rhine. The itinerary on their Enchanting Rhine cruise is superb, taking in Amsterdam, Cologne, Koblenz, Rudesheim, Heidelberg (or Speyer as an option), Strasbourg and Basel. The guides were entertaining as well as informative and the evening entertainment was excellent, the highlight being a trio called La Strada, featuring two classical violinists. Beer, wine and soft drinks with lunch and dinner are part of the package and there was even a beer and sausage tasting session at 10.30am one morning. Attention to detail includes tailoring each city tour according to fitness levels, with bikes available for the more energetic. Read Less
4 Helpful Votes
Sail Date: October 2016
Chose this cruise solely based on recommendation of knowledgeable travel agency insider.Including airfare, was approx $4,800 for single occupancy and air fare for 8 days and 7 nights. My overall experience has been about average especially ... Read More
Chose this cruise solely based on recommendation of knowledgeable travel agency insider.Including airfare, was approx $4,800 for single occupancy and air fare for 8 days and 7 nights. My overall experience has been about average especially considering the premium price for the Rhine River cruise.For example, had to request for bottled water to be replenished, and for toilet paper to be refilled. Room was very clean and all service people were very polite.It was really convenient to get on and off the ship for excursions except there was insufficient free time to shop and also the tour guides gave bad information -- for example, were told that certain shops would be open on Sundays in Heidelberg but the shops were actually closed. Food was delicious but limited in choices and times. Some servers were very friendly and accommodating but others wouldn't bring drink refills in a timely manner. We learned who the good servers were and tried to get in their section. Other issues, when we were on the upper deck, no servers were assigned to get our drink orders. So we would have to go downstairs and get it ourselves. There was only 1 outlet in the bathroom which made it difficult to plug in a blow dryer and flat iron for example. Wifi was very spotty but we were forewarned to expect it. Read Less
3 Helpful Votes
Sail Date: October 2016
Until recently, I had never even heard of Ama Waterways. I have cruised often on the mainline ocean cruises. This year we decided to try out first river cruise. My first thought was Viking. It's really the only river cruise line ... Read More
Until recently, I had never even heard of Ama Waterways. I have cruised often on the mainline ocean cruises. This year we decided to try out first river cruise. My first thought was Viking. It's really the only river cruise line that came to mind. However, once I started looking into trip details and prices, I ran across information about Ama Waterways. The price difference was substantial. But the reviews and information I was finding gave me the confidence to book with them. Though I have often used Cruise Critic to gather information, I have never taken the time to write my own review of any of the 30-plus cruises I have taken since 1978. In this case, I feel the need to take the time to say a few words about the wonderful time we had aboard the Ama Certo, It is because every time I've spoken with friends about the cruise, they have assumed it was with Viking. Like me, so many people have never even heard of Ama Waterways. The service from embarkation, to the final day and debarkation was excellent and efficient. The cabin was clean, well appointed and very comfortable. The food was consistently delicious. The excursions were well organized and very interesting. And though the average age of the passengers was, in my estimation, about mid 60's, the activities were geared for a variety of activity ability. The only area I found a bit mediocre was the nightly entertainment. However, I went to bed happily exhausted every evening after a full day of activity. I have compared my trip experience with several friends who have cruised with Viking. I haven't heard anything to make me feel it's worth the difference in price. So I am looking now at booking my next cruise with Ama Waterways. ;-) Read Less
AmaCerto Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 4.0 4.5
Entertainment 4.0 4.0
Public Rooms 5.0 4.8
Fitness Recreation 4.0 3.9
Family 1.0 3.9
Shore Excursion 5.0 4.6
Enrichment 4.0 4.5
Service 5.0 4.8
Value For Money 5.0 4.4
Rates 4.0 3.6

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