15 Paul Gauguin Cruises Paul Gauguin Cruise Reviews

A UNIQUE EXPERIENCE The following are my personal observations however, i am speaking as well on behalf of dozens of passengers on board the september 21,2019 paul gauguin voyage to fiji, cook and society islands, many of whom came to ... Read More
A UNIQUE EXPERIENCE The following are my personal observations however, i am speaking as well on behalf of dozens of passengers on board the september 21,2019 paul gauguin voyage to fiji, cook and society islands, many of whom came to similar if not the same conclusion as myself, that the cost of this cruise far exceeded the value. AIRLINES My first introduction to paul gauguin staff, was while checking in at los angeles international airport on my air/sea package. One of their representatives appeared and checked my name off their list and shortly after disappeared leaving the passengers to fend for ourselves for the next three or four hours. i was then directed to a gate that was at the furthest end of the terminal. It was so cold i thought i must be on the runway itself. I was extremely surprised that paul gauguin had not provided a more comfortable lounge or waiting area exclusively for their passengers. Upon boarding air fiji, i was stunned to see the narrow seats and aisles that we were directed to for a 10 ½ hour flight. After awaking my seat mates during the night while attempting to slide a blanket under my tray table, i spilled the entire contents over my luggage and finally gave up the thought of sleep only to see the crew preparing for an elaborate breakfast which included cold scrambled eggs and uncooked sausage. ACCOMODATIONS After 25 hours of travelling from phoenix, arizona by bus, taxis and air with no sleep, i was transferred from the airport in lautoka, fiji to a very comfortable hotel room where the paul gauguin passengers were allowed to rest or eat until our bus returned eight hours later to transport us to our luxury cruise. Upon boarding, there were the usual formalities of checking in with staff members and providing passports and credit cards so that no one would consider jumping overboard after realizing what was in store for them. My first impression of my cabin which was one deck above the lowest and had a large window seemed comfortable enough until i entered the bath and noticed the shampoo, conditioners and shower gel bolted to the wall akin to a motel 6. The tub was too narrow and deep for me to attempt to lower myself into, being fearful i would never get out and the phone was too far away to call for help. Upon further investigation i realized that some of the cabin drawers were stuck, couldn’t be pried open and one drawer never remained closed. The cushions and carpet were shabby and worn and the bath sink and countertop needed a face lift. I then turned toward the fridge and found that it could not be adjusted and remained luke warm for the duration of the cruise.the few television channels were limited to the same political news with no option for sports or entertainment other than a handful of videos that were unfamiliar even to me at the age of seventy- six. In addition, shipboard announcements could not be heard inside cabin and i had to open the door to decipher them from hallway. CABIN STEWARD Upon entering the shower for the first time, i observed a used bar of hand soap in the tub dish left over from the previous guest. That bar of soap remained in the shower for the remainder of the voyage along with two cocktail napkins dropped on the floor, one by the bedside and one across the room by the waste basket. Bath mat and washcloths were not replaced daily and at one point i requested more cocktail napkins and a washcloth and was presented with a towel and a box of kleenex. CHEFS Total misrepresentation; no fine french cuisine, no caviar (with the exception of an eyedropper of herring caviar for decoration on one menu item), no tableside dining or recognizable french recipes. DECK SERVICE On several occasions i attempted to visit the bar on deck nine only to discover that it was never open. On days we were at sea there were not enough chairs or lounges on sundeck by pool to accommodate all passengers. In order to secure one, you would have to leave an item on it from early morning throughout the entire day. In addition, staff rarely assisted passengers moving chairs or securing towels to lounges. ENTERTAINMENT With the exception of a maitre d’ named alin and jenny, lead singer of the sound wave both of whom are great vocalists, abby and mark were energetic and very talented as was gustavo the mentalist. The remainder of musical talent was mediocre at best. In particular, alex in the piano bar was pitiful to watch. He plays dinner music all evening and blends into the background so completely that he can barely be heard and never encourages guest participation or asks for requests. However, what was most pathetic to watch was many of the crew members attempt to perform in the evening shows for a third of the voyage. Surely paul gaugauin can afford more professional entertainers particularly when some of the crew members are already working two or three different jobs on board. FOOD SERVICE/MENUS If i had known that three out of four meals daily would be served buffet style with an extremely limited a la carte menu ie; hamburgers, reubin sandwiches, and pizza, i would have thrown myself overboard on day one. When crepes suzette and bananas foster, flambe were served cold with sauce over vanilla ice cream (sans flambe), on a buffet line at four in the afternoon for tea time, i was stunned. However, i soon learned that many of the meals served even in the dining rooms were also cold or barely warm. For example, on one occasion, i ordered a lobster tail but made the fatal mistake of asking for a boiled potato instead of the pre-prepared mashed or baked. As a result, i spent two hours waiting to complete dinner. When the small lobster tail arrived, it was served with cold vanilla sauce and the drawn butter that i had to request was cold with no flame underneath to warm it. I then realized that most, if not all of the food served was similar to a factory assembly line where no substitutions could be requested or any deviation from menu items without throwing the kitchen into complete and utter chaos. Perhaps most disturbing was that during the entire cruise i was unable to order french onion soup, lobster bisque, baked alaska or even a croissant. Although in all fairness, it is possible that croissants were served on the buffet lines during breakfast or lunch that i chose not to attend because i refuse to stand in line for food at any time much less as early as 7 a.m. It reminds me too much like being on a chow line during a cattle drive. In addition to the above- mentioned items, i never expected to see chateaubriand served with brown gravy, meat loaf style. When the bernaise sauce was served the following evening, it was horrible as was the unchilled vichyssoise. Nor had i previously seen snails served dry on lettuce leaves. The final shocker came when i discovered the chef’s version of chocolate mousse was not served in a glass goblet but a piece of cake with cream filling between layers, not to mention the fact that we were travelling in the south pacific and i was informed we had run out of shell fish. RESTAURANTS Dining room menus were unavailable until noon on the same day and reservations were required at two of the three dining rooms. However, by the time the menus were posted in front of their respective restaurants only, it was too late to make reservations and i had to wait three nights before having the privilege of entering the grill or l’veranda. I was also informed that since there was limited seating at both locations, priority was given to couples rather than singles, although i had paid an excessive single supplement for the voyage. L’etoile, where i dined several evenings was so crowded that i missed half of the so-called entertainment by the time i finished dinner and one evening i asked for club soda to remove a stain and was told there was none on board despite the fact it was in my cabin refrigerator. I was also surprised to find that none of the ship bars had a coffee or hot chocolate machine, so i was unable to order hot after dinner drinks like irish coffee without a prolonged delay. On one occasion i was served a hot liquor drink in a plain coffee cup rather than a stemmed glass as it should have been. finally, there was no freshly squeezed orange juice available unless specifically requested. RECEPTION The female staff member of the reception desk barely spoke or understood english and ignored several of my requests. At one time she informed me that the cabin television had no sleep timer program available. Fortunately, i checked the tv remote and discovered there was a sleep timer button. During one instance, i asked repeatedly to speak with the purser before she granted me an audience. I found the purser to be argumentative and unwilling to take any responsibility for the difficulties i had thus far encountered. For the remainder of the cruise, i was harassed over an eleven dollar balance on my account, finally insisting that i sign a promissory note prior to disembarking and threatened with legal action if that amount was not received within 7 days. ROOM SERVICE Once again, an extremely limited menu for breakfast /lunch. since i primarily ate most of my early meals in my cabin, one morning i requested hot cereal, namely cream of wheat. To my surprise it was served dry with no milk or cream. On a separate occasion i requested a bloody mary with extra worcestershire sauce and celery salt on the side. I was informed that there was neither worcestershire nor celery salt available until the bars opened after 9:30 a.m. SERVERS The vast majority of crew and staff are philipino. Despite the fact they appear to be extremely polite and hard workers, i found there to be a difficulty with communication and a definite lack of quality cruising experience. Personally, i prefer quality over quantity and good service over pretentiousness. Some restaurant staff were overly solicitous and smarmy. Although being escorted to and from the dining room table is fine, my preference would have been to receive a fish fork or chilled salad plate and fork while dining. STAFF Some officers on board made excuses that due to the transition of ownership by the ponant cruise lines only days before our departure was the cause of dilapidated furnishings and carpet which would soon be replaced. They also claimed it was difficult to get adequate supplies at certain ports. However, that was no consolation to current passengers some of which were seasoned travelers and noted the change in quality from previous voyages ie; toiletries, liquor, wine brands and lower paid labor. It was suggested that travel agents should have been more diligent. In my opinion, unless the agents had recently been on board, they too were exposed to the same misrepresentation of quality by the paul gauguin marketing and advertising department as the rest of the passengers. TOUR DESK Had little to no information on local tours, buses or cabs and were unable to confirm airline seat assignments. During tahitian presentations, tour director was so boring and monotone in his descriptions that i barely could stay awake. He did not ask the audience for questions at conclusion of presentation as i would have expected. He also denied that the day rooms assigned at completion of voyage were determined based on the category stateroom that was purchased. He claimed that the higher quality hotels were fully booked, but were all the same standard which i later discovered was not the case. TAHITI PEARL HOTEL There was no food or beverages included during our stay which i was told by other passengers was not the case at the intercontinental or sofitel hotel dayrooms. There was only one english speaking channel to watch on television and very few of the staff spoke english. The inroom refrigerator was warm. There were no robes, slippers or wash cloths and the toilet barely flushed. The room was worn and dated very much like the ship, both past their prime. Upon my return home, i made several attempts to contact diana moore, ceo of paul gauguin by phone leaving unreturned messages. Finally, due to sheer luck and persistence, i randomly dialed an extension and heard a female voice proclaiming to be sandy stevens (spelled with a v, she insisted), vice president of sales and guest relations. At that moment i was sorely tempted to respond ‘’well, this is queen elizabeth (spelled with a z’’). however, i resisted and instead attempted to share my concerns and experience s. I was immediately shot down and informed that ms. Moore was too busy preparing for her european trip to speak with me and that she herself had only fifteen minutes before her next meeting. During the next ten minutes, i perceived ms. Stevens (with a v) to be arrogant, belligerent, indifferent and unwilling to accept any criticism, constructive or otherwise. She informed me that it would be futile to proceed any further in hopes of any reimbursement or compensation for my thoroughly deplorable experience. Therefore, i am hoping this review will enlighten any future passengers who are contemplating travel on paul gauguin so they won’t be misled by glossy photos and unfulfilled promises of a glamorous past that no longer exists. It is unfortunate that paul gauguin cruises has chosen to ignore myself and concededly a minimum of twenty percent of my shipmates who shared my disappointment and dissatisfaction on board a ship that once was a unique and elegant voyage but has since seen better days and is now existing on their previous reputation. As to my fellow travellers, i commend you for your good will, companionship and joviality that made an otherwise intolerable situation not only bearable but frequently enjoyable. In conclusion, paul gauguin’s marketing and advertising campaign claims to offer fine french cuisine and luxurious accommodations. Well, you can label anything you want as one thing but that doesn’t necessarily make it so. In my opinion, there was nothing fine, french or luxurious on paul gauguin except the scenery. Read Less
Sail Date September 2019
I am writing after returning from the 11 night Society and Cook Islands cruise on October 7-18. My husband Eric Demanche and I went on the cruise to celebrate our honeymoon and this cruise was anything but an enjoyable experience. I’ve ... Read More
I am writing after returning from the 11 night Society and Cook Islands cruise on October 7-18. My husband Eric Demanche and I went on the cruise to celebrate our honeymoon and this cruise was anything but an enjoyable experience. I’ve outlined below some of the issues we had as there were too many to note on the ship’s survey. These are just a small sampling of the issues we had on this cruise that was supposed to be a once in a lifetime experience. I expect some compensation for this horrible experience that we can never get back as a once in a lifetime celebration of our honeymoon. • Travel Desk o One of the girls who worked there was so awful. She couldn’t answer any questions. On Roratonga for instance, she said all there is to do is shop. So I asked what kind of shopping was available, and she said “groceries”. o We waited until the tender was about to leave on the day of our excursion, in the meeting room where we were told to meet. I finally went down to just get on the tender instead, and stopped at the travel desk and a guy and girl were both there. I asked why no one was at the meeting room and he said they forgot. How do you forget when that is your job? We almost all missed our excursion that day. They had to hold the tender for all the people in the meeting room. o We did the under-sea walk on Moorea and ordered photos and videos which they said they would leave a the travel desk that day. We went back 3 times over two days, and they said they didn’t have them and they would send to our room or call when they received them. Instead, we checked as be disembarked the ship and they were there. Good thing, we kept checking. o We were told we would be added to an excursion and the tickets sent to our room. When we didn’t get them, I checked with the travel team and she stated that she thought there was room, but was wrong, so now there is no space on the excursion. At that point, the other excursions for the day were booked, so we had no options. • Honeymoon Package o Massage: We received a spa credit as part of our honeymoon package, which was $50 off the couple’s package. However, when we went to use it, we were told we couldn’t use it on any days at sea. Since we were “at sea” for most of the nights, and many more days than expected, we were never able to use the credit, and instead paid for 3 massages at regular prices. o Photo: We received a free picture from the Photo Shop on the ship as part of our honeymoon package. When we went to use it, we also ordered 5 other pictures as part of the 5 picture package. Because we got that package, we were told we couldn’t use the free picture coupon, so she took it from us, and we never got a free picture. o We had an invite to a captains party for celebrating our honeymoon. First off, the captain wasn’t even there. Secondly, we had an excursion through PG that day and didn’t get back to the boat until 5pm (scheduled excursion). The excursion was scheduled on a different day but was changed due to the captains change in schedule. So, because of PG cruises, we were 30mins late, couldn’t dress up for the event, and got a bad picture taken which is the one we were hoping to buy at the end of the cruise. We missed being called, we missed the entire event and came at the end. • Room o Loud Carpet: The carpet in our room made so much noise that neither my husband or I could get up at night to use the restroom, without waking the other. There is something under the carpet that sounds like and feels like there is bunched up plastic under the carpet across the entire room. o We missed out on an excursion because of incorrect information: The room steward told us we could book an excursion over the television, so we didn’t go to the travel desk during the time they were open (which was limited). When we tried to book, that option wasn’t on the tv and the travel desk was closed. We asked the room steward to come in and help us and she tried and called the receptionist for help as well and no one could find where to book it. So we set our alarms early the next morning to go down and book with the travel desk. But then were informed it was full. o The drawers didn’t pull out well. I had to jam them out and in for me to get into them. o Needed more storage. The shelf/drawers space was not enough for two people for 12 days. So we had suitcases out on the floor and had trouble maneuvering our room every day because of it. • Boat issues o The windows across the whole boat, especially the restaurants, were so filthy and mucky from the outside, that we couldn’t even see correctly out of them. The very first night they were like this. I’ve been on other large cruise ships and they always washed the windows. • Communications Issues o Important informative messages weren’t played in our room such as one stating we wouldn’t be docking that day in Aitutaki and we would spend the next two days instead at sea due to bad weather. They only played in the hallway. So we never knew what was going on. The only one that played in our room was about a toilet issue on the boat asking us not to use the toilets because they were backed up. o There was a message about the toilets being backed up and we were asked not use toilets. They never came back to tell us it was fixed, so we held bowels the entire night, over 12 hours without going to the restroom. • Food o We tried the various buffets at breakfast and found that the fruit was never replenished in a timely manner. Every single day I had to go ask the person who sat me down if they could replenish things like strawberries and kiwi and pineapple. They were always out. And the last several days didn’t even have strawberries anymore, just ran out. • PG travel plans o Why would PG schedule us on a flight that got us on the boat just before midnight when we had to get up early for traveling the island the very next day? We also had no introduction to the boat or amenities because we got in so late. We attended the mandatory session the next day which took us away from more important things, and gave us no additional information about the boat or amenities. And they actually said during this initiation meeting that we were late and missed the one yesterday,…we didn’t have a choice, YOU booked us to get in ‘late’. We were so tired and couldn’t fully enjoy the cruise because we started off being so tired from a full day of travel and immediate ship departure and late night. o The Captain changed the ship itinerary so we had more days at sea and actually went directly into the storms instead of avoiding them. We spoke with many people who said that the captain actually drove us into worse weather at each port than had we just stayed with the original itinerary. I was sick and throwing up for almost 4 days because of this. • Activities: o There were not enough activities on the boat for the number of days we were at sea. Most passengers were griping about this. They redid many activities like making fans and bookmarks several days, but wouldn’t do activities we continued to ask about like shell jewelry. o Many of the activities/crafts were ridiculous, the quality was awful. The Tahitian souvenir one that claims this is how Tahitians make it, on the last day for instance was a non-square cute piece of yellow paper, randomly cut pieces of the daily cruise document that was left in our room each day, and glue. It looks like a kindergartener made it. And doesn’t show any places or people we went to or were on our boat. o The braid a headband one, they didn’t have strands long enough to even make headbands, so we had to wear them around our upper arms instead. • Day Room o We had a day room because our flight was scheduled so late after disembarkation. However, we didn’t even get a food voucher. We had to pay full price at the hotel for dinner, even though it was PG’s fault that they didn’t have a flight for us. o The day room looked like someone had slept in the room. There was only one bathrobe, the tub had hair in it, and the travel sized toiletries had the seal broken and were partially full. Read Less
Sail Date October 2017
I am an Executive business traveler. We have sailed on 3 other high-end cruise lines with much international travel in my past, we decided to try PG Cruises. We were in absolute disbelief at the quality of this trip from start to finish. ... Read More
I am an Executive business traveler. We have sailed on 3 other high-end cruise lines with much international travel in my past, we decided to try PG Cruises. We were in absolute disbelief at the quality of this trip from start to finish. Even the luxury travel agents we met onboard said they would advise their contracted clients to CANCEL! Five detailed emails with photos were sent to the VP of Paul Gauguin Sales and Guest Relations via our Cruises Only travel agent documenting in great detail our experience from start to finish (which had unfortunate health repercussions for me): *tiny, uncomfortable airline seats on the cheapest possible airline to French Polynesia *room location was NOT as stated by Cruises Only/PG (we were under the noisy pool deck, above the shuttle-lowering machinery and across from the Laundry service room!) We did not sleep a wink the entire week due to 6:30-7:30am wake up calls daily. *hygiene concerns: no air conditioning during the entire week in the main restaurant, lack of ice under food and drinks served outside on the disgusting and crowded 'private island', and leftover food from the entire week served in the same hot air restaurant on the last day *the end of the Private Island day involved multiple garbage bags visible to guests and sauces dumped down crab holes (I am sure the Environmentalists would love that as well as zero recycling onboard of hundreds of plastic water bottles--they are discarded as garbage.) *public toilet sewage overflow on the same floor as the restaurant * incredibly rude, (even offensive) staff in several departments *no follow up from any of the Department heads when complaints were addressed in person *safety concerns during rough seas with water shuttles and onboard activities *feather pillows in the room when foam was requested due to severe allergies *cheap amenities (tiny, cheap plastic 'beach bag' that barely holds sunscreen/facecloth!' *very old, run down ship with the smell of moldy carpet * repetitive food menus in the cabin and restaurants, average quality, and no lobster or filet mignon except on one night, and badly cooked at that! *cheap (often the same) Chilean wines served every night with dinner regardless of what you order. No decent selections listed unless you wanted to pay extra, and the list was very expensive for average wines. *very little Concierge/Reception service (and zero follow up to requests) unless you are paying extra for an excursion...otherwise you are limited to the back of the boat area for 'water activities' wearing lifejackets to paddleboard or kayak...NO SWIMMING allowed....we were blasted by a bullhorn to stay OUT of the water!? *No recommendation to do anything unless you explored on your own (only Bora Bora and Tahiti and possibly Moorea were worthwhile.) *lame onboard entertainment (except for the last night) The arrogance in the response from this French cruise line was appalling. Everything was ignored or made to look like it was our fault, and they were sorry we were 'unhappy.' For $15,000 out of pocket (including insurance) it was the WORST trip and waste of money in my entire life. This was supposed to be a celebration trip. Not even my $180 massage to alleviate the congestion from the feather pillows mistakenly put in the room (after clear instruction of my allergy) was offered as compensation! You will be treated better at any level of Starwood/Marriott hotel anywhere in the US than on this ship, (unless you are also French) with the exception of the lovely staff in the restaurants onboard, who we tipped generously. I wish there was a way to recoup even a portion of the money wasted. Their contract is iron clad. Beware! Read Less
Sail Date October 2017
I am Executive business traveller. Having sailed on 3 other high-end cruise lines with much international travel in my past, we decided to try PG Cruises. We were in absolute disbelief at the quality of this trip from start to finish. Even ... Read More
I am Executive business traveller. Having sailed on 3 other high-end cruise lines with much international travel in my past, we decided to try PG Cruises. We were in absolute disbelief at the quality of this trip from start to finish. Even the luxury travel agents we met onboard said they would advise their contracted clients to CANCEL! Five detailed emails with photos were sent to the VP of Paul Gauguin Sales and Guest Relations via our Cruises Only travel agent documenting in great detail our experience from start to finish (which had unfortunate health repercussions for me): *tiny, uncomfortable airline seats on the cheapest possible airline to French Polynesia *room location was NOT as stated by Cruises Only/PG (we were under the noisy pool deck, above the shuttle-lowering machinery and across from the Laundry service room!) We did not sleep a wink the entire week due to 6:30-7:30am wake up calls daily. *hygiene concerns: no air conditioning during the entire week in the main restaurant, lack of ice under food and drinks served outside on the disgusting and crowded 'private island', and leftover food from the entire week served in the same hot air restaurant on the last day *the end of the Private Island day involved multiple garbage bags visible to guests and sauces dumped down crab holes (I am sure the Environmentalists would love that as well as zero recycling onboard of hundreds of plastic water bottles--they are discarded as garbage.) *public toilet sewage overflow on the same floor as the restaurant * incredibly rude, (even offensive) staff in several departments *no follow up from any of the Department heads when complaints were addressed in person *safety concerns during rough seas with water shuttles and onboard activities *feather pillows in the room when foam was requested due to severe allergies *cheap amenities (tiny, cheap plastic 'beach bag' that barely holds sunscreen/facecloth!' *very old, run down ship with the smell of moldy carpet * repetitive food menus in the cabin and restaurants, average quality, and no lobster or filet mignon except on one night, and badly cooked at that! *cheap (often the same) Chilean wines served every night with dinner regardless of what you order. No decent selections listed unless you wanted to pay extra, and the list was very expensive for average wines. *very little Concierge/Reception service (and zero follow up to requests) unless you are paying extra for an excursion...otherwise you are limited to the back of the boat area for 'water activities' wearing lifejackets to paddleboard or kayak...NO SWIMMING allowed....we were blasted by a bullhorn to stay OUT of the water!? *No recommendation to do anything unless you explored on your own (only Bora Bora and Tahiti and possibly Moorea were worthwhile.) *lame onboard entertainment (except for the last night) The arrogance in the response from this French cruise line was appalling. Everything was ignored or made to look like it was our fault, and they were sorry we were 'unhappy.' For $15,000 out of pocket (including insurance) it was the WORST trip and waste of money in my entire life. This was supposed to be a celebration trip. Not even my $180 massage to alleviate the congestion from the feather pillows mistakenly put in the room (after clear instruction of my allergy) was offered as compensation! You will be treated better at any level of Starwood/Marriott hotel anywhere in the US than on this ship, (unless you are also French) with the exception of the lovely staff in the restaurants onboard, who we tipped generously. I wish there was a way to recoup even a portion of the money wasted. Their contract is iron clad. Beware! Read Less
Sail Date January 2017
This was supposedly a 'luxury' cruise. Terrible! Go Crystal or stay home...or just fly direct to the islands worth seeing. (Contracted by PGcruises) Air Tahiti Nui--AWFUL. First Class is the only tolerable seat on the plane. PG ... Read More
This was supposedly a 'luxury' cruise. Terrible! Go Crystal or stay home...or just fly direct to the islands worth seeing. (Contracted by PGcruises) Air Tahiti Nui--AWFUL. First Class is the only tolerable seat on the plane. PG (small, old, run-down, moldy) ship: cheesy staff entertainment, poor service, no A/C in main restaurant (?!?), loud hydraulic machine noises every morning 6:30-7:30am, cheap food w/repetitive menu, bulk cheap wines from Costco paired with any/every meal by the 'Sommelier.' Unhappy cabin maid and no where to swim ever unless you are paddling off the back of the boat, and even then no swimming is allowed. Rude Conciege/Reception desk with tons of 'French attitude.' Soooooo NOT worth it! We had bad weather to boot and it was the trip from HELL with a lame Captain who never communicates with the cruisers despite terribly dangerous sailing conditions. Tenders to shore were constantly cancelled and there was nothing to do onboard. We played shuffle board in the pouring rain. Oh, and NOT ONCE were we warned about how bad 'rainy season' can be. Even if it was perfect weather we would never waste this kind money on this cruise line ever again. They do give you a tiny cheap plastic 'beach bag' as a welcome gift after choking down some cheap Processo. It is laughable how bad this cruise line is. They should be ashamed of promoting themselves as a luxury liner. Read Less
Sail Date January 2017
I would like to share a very negative experience I had with Paul Gauguin a few months ago in the hopes that if you are considering vacationing with them you are well informed about their booking tricks. Paul Gauguin marketed the cruise my ... Read More
I would like to share a very negative experience I had with Paul Gauguin a few months ago in the hopes that if you are considering vacationing with them you are well informed about their booking tricks. Paul Gauguin marketed the cruise my wife and I spent our 25th anniversary on as a 7 day - 7 night cruise to the Society Islands. We purchased their Air and Cruise package. This was our first mistake. If you purchase their Air with the Cruise they will make every effort to fly you in on the last available flight and you will not get on the ship until midnight or later. They mislead you into believing you will arrive by 10pm but Customs and Baggage claim at the Papeete airport are long and crowded with all the late flights arriving at the same time. You have no choice when you use their air package. Even if things go smoothly you will not arrive on the ship until after midnight so the cruise is really a 6 day – 6 night cruise. They purposely do this to minimize their cost because passengers who embark at 3pm (which is when they claim you can board but make it impossible to do so) start drinking and eating and using their services. They tactically avoid this if you buy their air package with the cruise. The only ones on the ship at 3pm are those that book their own airfare and arrive the day before. Additionally, services on Day 1 (or really Day 2) are awful. They are so busy pulling up lines and heading out to sea that you will not be able to find someone to get a beverage or snack. Also, the pool is drained. My room service phone didn’t even work so we went straight to bed very frustrated. My wife and I saved for this very expensive 25th anniversary trip and it was a huge disappointment. The service throughout the week was good at times but also lacking in customer service. Not sure how they got the Travel Awards but clearly they have a long way to go in customer service. I did reach out to Sandy Stevens, VP Sales and Guest Relations but this was after the trip and she already had our money so she was not interested in a resolution. Again, when you are paying the extremely high prices they demand and they say it is a 7 day – 7 night cruise you expect them to honor that which they don’t if you use their airfare. Sandy argued that it’s similar to a hotel if you arrive after midnight and you still count the day before. Clearly she missed the point because with a hotel you choose to arrive when you do so if you choose to arrive after midnight you pay for the room. What Sandy doesn’t understand and missed is Paul Gauguin does not let you choose when to arrive. They choose for you and their choice is to force you to stay off the ship as long as possible. If you decide to cruise with Paul Gauguin then prepare yourself for a big let-down which is how you will feel after spending a life savings to be treated poorly. Read Less
Sail Date July 2016
I will start with this was the worst vacation i ever went on.From the time we got onto boat.First we went up to lunch,what a joke,my buffet in florida blew away 95% food served on this boat.very sad with the money we spent.Lets start with ... Read More
I will start with this was the worst vacation i ever went on.From the time we got onto boat.First we went up to lunch,what a joke,my buffet in florida blew away 95% food served on this boat.very sad with the money we spent.Lets start with a outdated ship,the food rating from 1-10 was 3.For the money we spent,the most ever spent and was to be a trip of a live time.Not even close.upper deck chairs were the worst.Entertainment was a joke.They dont tell you about the Marquesas that their are NO swimmable beaches in the Marquesas islands.Front desk said we should of known that when booking trip.That is total BS.Over 14,000.00 spent and you charge for wifi.How can you have 4-8 drinks and not even get a buzz,we drank so called kettle one.10 days on boat before we got back to Bora Bora to go swimming.on 13 day of cruise we went to a hotel in Moorea and had best lunch/food in 13 days.We should have that on ship breakfest/lunch/dinner.I spoke with VP Sandy Stevens she did not care about our complaints and said that she will do nothing for us and social media does not matter do what you have to.So i will.She needs to go onto the viking star and see how a ship needs to be run,and what real food looks like.We will never cruise Paul Gauguin.I hope this save some people from making the same 14,000.00 mistake we did. Read Less
Sail Date July 2016
Worst trip ever.Let me start with the staff was 100%.We saved for two years14,0000.00 plus travel, and expected the best food and beaches every day.They dont tell you that their are no swimable beaches in Marquesas islands.We left with ... Read More
Worst trip ever.Let me start with the staff was 100%.We saved for two years14,0000.00 plus travel, and expected the best food and beaches every day.They dont tell you that their are no swimable beaches in Marquesas islands.We left with 40-50 mph winds.People were sick for days,they should have stayed in Bora Bora area,we got to Marquesas and canceled all trips.We did not go swimming on beach until the 10 day of trip.The back of ship opened 2 times.The ship is out dated,food was disgusting,fly all over food on upper deck,drinks are watered down,tenders were very unsafe getting on and off.We went on the 13 day to intercontental hotel in Moorea and had the best food of the whole trip,very disapointing .We will never cruise Paul Gauguin again.Spoke with VP Sandy Stevens and she offered nothing to us and told us social media does not matter.I will posting pictures of our trip on youtube and outher pictures.GOOD VP Read Less
Sail Date July 2016
The cruise was very expensive. To start you arrive so late in the evening you really don't have a day, it is about 1/2 hour that the cruise line counts as a day. For what you pay for this cruise, you should have excellent service, ... Read More
The cruise was very expensive. To start you arrive so late in the evening you really don't have a day, it is about 1/2 hour that the cruise line counts as a day. For what you pay for this cruise, you should have excellent service, excellent food and excellent quality. The ship's condition is poor, the rooms are outdated, old and musty, food is mediocre, and the service is something not to be desire. The customer service, what customer service, there was none. The excursion were extremely overpriced! PG Cruises are only interested in making money and not keeping customers happy and satisfied. If they were concerned, the room, food, service would improve greatly. The entertainment and activities were non-existent. I would not recommend spending the money on the cruise. Instead I would look for a stay on one of the islands. The cruise and cruise line are a rip off and nasty people to deal with. Read Less
Sail Date December 2015
After careful review of Paul Gauguin (PG), we decided to pay the expense and sail. PG advertised themselves as being a luxury cruise ship and we were expecting greater things than what we received. In planning for the cruise, we were ... Read More
After careful review of Paul Gauguin (PG), we decided to pay the expense and sail. PG advertised themselves as being a luxury cruise ship and we were expecting greater things than what we received. In planning for the cruise, we were extremely pleased with the service representatives managing their 800 number. They were cheerful, pleasant, and very knowledgeable about the cruise and ports of call. They appeared to be genuinely excited that we are embarking on such a romantic journey. When we arrived at 10:00 p.m., we were very pleased with the airport transportation to the ship and the smooth registration process. We were delighted that we were able to make dinner reservations at two of the reservation only restaurants. We were pleased that they would secure one reservation at each restaurant and would put you on a waiting list for additional evenings. This allowed all guests wanting a reservation to secure one. We were also delighted that they made us reservations for Bloody Mary's while we were docked in the port of Bora Bora. The reservation included transportation from the dock and back. We were pleased with the excursions that were available with PG. We especially liked the fact that we could cancel our confirmed excursions 24 hours prior to the tour without any loss of fees. When one of our selected excursions were cancelled because there were not enough reservations, the excursion staff worked with us to reschedule other excursions so we would not miss something we wanted. We enjoyed the tours and the reception tent prior to returning to the ship so we could enjoy cold water and a cool refreshing face towel. We found the on board entertainment to be average. There was nothing fantastic or worth writing about. We watched as the cruise director would walk through and talk to some guests while deliberately ignoring others. We found the ship to be very clean and well maintained. They emptied the pool each day and refilled it each morning. The pool and the restrooms in the public areas were always clean. We found the gift shop to be rather expensive for what they were selling. The most disappointing part of the cruise was the dining experience. The restaurant providing the breakfast buffet was pleasant with the breeze from the water. The food was mediocre for a ship to be called a luxury ship. The service was extremely disappointing. The water was not self-service and we were often ignored by the wait staff when it came to refreshing our drinks. We experienced the same service when it came to dinner. There was no buffet type restaurant for dinner so you were forced to eat in the main dining room or one of the reservation only restaurants. Nevertheless, we anticipated fabulous dinners from wonderful gourmet chefs. It appeared because we did not enjoy alcoholic beverages with our meal, we were not worthy of the service we feel we paid for in coming on the cruise. We were also ignored as with breakfast and left with empty water glasses. We accepted this service all week and when it escalated to worse service on the last night of the cruise, we had to say something to the cruise staff. We were at the main dining room and ordered our meal and patiently waited for it. The dining room was not exceptionally busy because there was a Captain's farewell event going on at the same time. Even though, there was no reason to wait, we were forced to wait while other tables (large and small) received their meals from the staff. When our entrée was delivered, it was cold. I ordered Prime Rib and the au jus was already congealed when it was delivered to me. Needless to say, it was not edible. We decided not to ruin the evening and waited so we could place our dessert order and leave the restaurant to enjoy our last evening aboard the PG. After waiting for an extremely long time and watching the large table next to us have their entrée plates removed, dessert orders taken, delivered, taken away, and coffee served, we decided the wait for the dessert was not worth it. As we walked out, we stopped to tell the Matre D how poor the service was and we left. I returned to the dining room to speak to the Matre D again to give more details of our inexcusable dining experience. When I met with the Matre D, he was with the Executive Chef. I explained to both of them the events of our evening. They did apologize but it did not feel sincere. We were so outraged that we wrote a 4 page letter for the Captain. We delivered the letter to the manager of the front desk and she promised to deliver it to the Captain. We articulated our experience and told him that we would be posting this review so other potential passengers would be aware of what they may expect. We can only assume that the manager did as we requested. We have no way of knowing if he received and/or read the letter because he did not respond to us in any way. When we returned home, we wrote a full detailed letter and mailed it to PG. We also explained that we would be posting this review. It has been one week and we have received no response. The bottom line is that we expected a luxury cruise experience and we believe we did not get what we paid for. We have enjoyed cruises on other cruise lines and believe they were more luxurious than what we recently experienced for less expense. We also believe we have an obligation to make potential travelers aware of the good, the bad, and the ugly so they will be fully informed when they make travel arrangements. Read Less
Sail Date August 2015
I have cruised before with PG and had a wonderful experience! Therefore on my Honeymoon I decided to take my family and wife's family on a "Familymoon". We wanted to share this wonderful experience with our "new ... Read More
I have cruised before with PG and had a wonderful experience! Therefore on my Honeymoon I decided to take my family and wife's family on a "Familymoon". We wanted to share this wonderful experience with our "new family". Booked this cruise months in advance. Checked weather and got nothing that indicated it was the "rainy season". PG Cruises mentioned anything about it being the "rainy season". Our flight was delayed out of LAX because of a late arrival from France. Paid $3000 extra for First Class to be informed the entree we wanted was not available. Upon arriving in Papeete, to our surprise, one of the flight attendants made us aware it was the "rainy season" in French Polynesia. This was the first time we were informed of that. We were funneled into a "All Other Passport" line which was very long. There was a European Passport line which was significantly shorter than our line. French Polynesia had two agents working the European line and only one the "All Other Passport" line. It was raining, very hot and humid. My wife and I waited for 1hr 15 min to get through customs. The rest of our family 2 hr 30 min. It was around 1AM in the morning. Finally arrived to The Paul Gauguin and left port around 2AM. Raining! Instead of going to Huaianine, which was the first island on our itinerary, we went to Moorea. Moorea is less than an hour away from Papeete! We sailed for 6 hours in very rough seas to an island less than 1 hour away! Many of the passengers got very seasick as did my family and myself. Miserable! This was the pattern for the remainder of the cruise. Captain trying to avoid the rain by changing the itinerary, cruising at night in very rough seas. Spending 3 of the 7 days in Moorea. Not going to some of the islands on itinerary at all. To our great disappointment, not going to the PG private island, which is the highlight of the entire cruise. We could not wait to get off this boat! Many of the shore excursions cancelled, which led to those that were available getting filled up fast. One excursion we were looking forward to was horseback riding to be told PG no longer does business with these people and had not for 4 months. It was published as a shore excursion on website. Many of the crew members we talked with told us it was the "rainy season". All the islanders we talked with told us it was the "rainy season". Paul Gauguin Cruises ever mentioned the possibility of it being the "rainy season"! Had they informed me of this I would of scheduled this "Familymoon" at another time.   Read Less
Sail Date December 2014
We spent A LOT of money to travel to Singapore and Thailand on what was promoted as a luxury cruise ship. This was far from the truth. There were so many things that were inferior - STAY AWAY from this cruise line. For the entire 8 days, ... Read More
We spent A LOT of money to travel to Singapore and Thailand on what was promoted as a luxury cruise ship. This was far from the truth. There were so many things that were inferior - STAY AWAY from this cruise line. For the entire 8 days, there were problems with the air conditioning no the ship. Sometimes the cabins didn't have A/C and sometimes it was the dining rooms and sometimes it was the entertainment areas (piano bar, casino, club, stage). We were in Thailand where it is 90+ degrees and 90% humidity - with no A/C - Totally ridiculous! The pool was very small and it was too deep to stand up in, which made it difficult to enjoy and converse with people. There was little to no entertainment, and a terrible DJ in the club night after night, even though the crowd was older, she played the techno crap she liked, nothing that was fun to dance to. The breakfast was exactly the same everyday, and was shut down by 9:30 -REALLY??? The food was banquet quality - totally subpar day after day, nothing was upscale (lots of gravy on everything). Each night the menu was the same at all the restaurants, there were two that you needed reservations for, but same menu with no atmosphere. The first night I ordered a steak that was not edible - even Applebees serves a better steak and that's not saying much. There were various bars that would be open for short periods of time and then they would close, right when everyone was in that area??  The first 2 ports that were suppose to be part of the cruise, were eliminated. Thankfully there were great people on the ship that we had a great time with, or the cruise would have been a total disaster. If you want luxury, try AZAMARA. We took a cruise in 2013 to Greece and Turkey and it was sooooo much better. Read Less
Sail Date August 2014
It is hard to know where to begin-the overall experience was one of frustration and despair. I had booked a very expensive "luxury" cruise billed as providing lectures on the ports re WWII history and anthropology-they also ... Read More
It is hard to know where to begin-the overall experience was one of frustration and despair. I had booked a very expensive "luxury" cruise billed as providing lectures on the ports re WWII history and anthropology-they also advertise a PADI scuba course on board. None of these were provided. When asked the staff including the hotel manager was not at all helpful-the overall attitude was tough luck-just shut up and stop complaining. Our luxury cabin had little or no airconditioning. After 5 "fixes" and still a hot room they finally admitted that the ac does not work in this part of the ship. I wonder if they go through this charade each cruise pretending that there is simply a technical problem. These are the balcony suites on 7th floor on the back of the ship. The port times were all scaled back by several hours-on two ports we had only 3 hours on land before "all aboard" The excursions were not as described and overpriced-when anyone complained-no help or support was given by Pita the excursion manager. They were so unorganized that the local on land excursion managers were very vocal about how frustrated they were with the PG staff. This was also the general feeling on board. In general it was not a luxury experience or atmosphere. The ship has the ambiance of an airport Sheraton. It's public spaces are worn out and dated. I have been on many other cruises and this is not even as nice as Holland America or Royal Carribian. It is far lower than Celebrity and cost about twice as much. PG advertises itself as providing the best in customer service and luxury. It does neither.   Read Less
Sail Date June 2014
This cruise was a major disappointment.To start it was a 40th anniversary so a very special time for us. So many things went wrong I do not know where to start. Our cabin steward at first was excellent as the trip progressed her service ... Read More
This cruise was a major disappointment.To start it was a 40th anniversary so a very special time for us. So many things went wrong I do not know where to start. Our cabin steward at first was excellent as the trip progressed her service became poor Reg.Towels &Beach towels were not replaced.Had to ask for soap ,.Not a deal breaker but annoying. On 2 or 3 separate occasions we asked the travel desk about beaches we could go to on our own.We did not want to take a local bus preferred to just walk to one.Each time we were told no .3 times we found beaches on our own just a few minute walk from where the tender docked. If you need shade this is not the ship for you.Fighting for a chair became a daily chore.The large chairs in the shade were taken up for sleeping. Food was sub par and wine was in our opinion horrible.I am not a wine snob by any means so an average wine would do.These did not.Food was again in our opinion tasteless.When asked the answer was we canter to an older crowd so we cook to them.I found this insulting. Did except much for entertainment and was not disappointed.The Crew put on a Fantastic show one night.They were the highlight of the trip.Staff in general were all great. The hotels they use definitely need improvement.I know this is FP not the States so again I did not expect much.The IC could have been nice.Breakfast buffetts were delicious dinner were not. Our room was musty and in major need of repair.Remind you this was an over the water bungalow which we paid extra for.They did try to help. The Radisson on the other hand was a no star hotel.PG should be ashamed to put anyone in this hotel.It was dirty broken chairs around the pool and a mangy cat on our balcony.This was a day room.I was afraid to touch anything. When we returned we talked to our travel agent.She asked us to write a letter to explain what the trip was like.We got a basic form letter from the President Diane.This said sorry we did not live up to your expectations.We were not asking for a trip credit but she just did not care.They have a monopoly on this destination.If they don't care about their guests that is a red flag in my book.Be cautious.Cannot recommend.Not worth the money. Read Less
Sail Date August 2013
Would like to say this is our second Paul Gauguin cruise in 2 years and will probably be our last. I want to say on our first Paul Gauguin cruise, everything was great. Service, food, staff were all fabulous so this is why we decided to go ... Read More
Would like to say this is our second Paul Gauguin cruise in 2 years and will probably be our last. I want to say on our first Paul Gauguin cruise, everything was great. Service, food, staff were all fabulous so this is why we decided to go on the smaller Tera Moana, expecting more of the same. Well it was a very big disappointment. First off, the dining room was very hot and some nights I had to leave just to cool down. Some nights suppers took in excess of 2 hours. On one occasion, I had to go upstairs and help myself to a beverage as I waited for 20 minutes and it was not coming. I don't necessarily blame the staff as the boat was way understaffed and very poorly designed. there is no bar on the dining room floor and the servers have to go up and down stairs to get beverages for supper. It was also stated in the brochure that there are 2 dining areas which is false. Everyone was packed into the one, downstairs hence another reason it was probably so hot. In the brochure it also says 24 hour room service and this is totally not true. You could not get anything after 9:00 pm and what was on the room service menu was very poor. Out of all the cruises we have been on, the dining room food on this one was probably the worst ( that includes Carnival,Princess, Disney and Royal Caribbean). Breakfast was pretty much the same day after day. Hash browns tasted like cardboard. If you didn't put syrup on the pancakes, you couldn't cut them with a knife. Ryan and Rachit, the 2 nicest and best servers on board, were fired half way through the cruise. We drank warm beer because the 20 year old original ice makers broke down. Apparently only 1 was working. Our shower plugged up and it took 7 hours for someone to have a look at it. We were fortunate that a great couple let us use their room to shower in. The fitness room had no a/c or water in it. We are not high maintenance people by any means and the idea of only 90 guests on board is great, but when we payed that kind of money for a(supposedly) luxury cruise, we expect a little more out of it then what we got. I wrote a letter to Paul Gauguin and they couldn't give me the decency of even a reply. I know this will be our last trip on this cruise line and would not recommend it to anyone DW Read Less
Sail Date January 2013
Paul Gauguin Ratings
Category Editor Member
Cabins 3.0 4.4
Dining 5.0 4.4
Entertainment 4.0 3.8
Public Rooms 4.0 4.3
Fitness Recreation 3.0 3.7
Family 2.0 3.7
Shore Excursion 5.0 4.2
Enrichment 5.0 4.1
Service 4.0 4.6
Value For Money 4.0 4.0
Rates 4.0 4.1

Find a Paul Gauguin Cruise

Easily compare prices from multiple sites with one click