5 Helpful Votes
Sail Date: July 2017
We chose this Cruise based upon our satisfaction with the Columbia River Cruise we took last year. The service was superior as was the whole crew. They were all veryfriendly. So we decided to book another cruise with AQ with the main ... Read More
We chose this Cruise based upon our satisfaction with the Columbia River Cruise we took last year. The service was superior as was the whole crew. They were all veryfriendly. So we decided to book another cruise with AQ with the main purpose of goingto Paducah Kentucky to see the Quilt Museum. We were disappointed with the other ports of call as there was not much to do and very little to see, with a few exceptions. Louisville and St Louis. The excursion people did not seem very knowledgable about what wasin the ports. Some of the staff seemed like it was a summer job for them. On the whole, the crew was not very friendly with a few exceptions. No smiles or hello's. Alex the Cruise Director was outstanding and always had a smile. The evening shows entertainment were great with the band and cruise staff. The outside entertainmentthat came on board one of the last evenings was awful and too loud. We only went to the dining room 3 nights. We were at table 70 and the main waitresswas not friendly and rarely cracked a smile. Also the food was only fair. We preferred to go to the buffet where everyone had a smile and was pleasant. The chef who made the omlets was outstanding, not only a good cook but very personable. Kim was also adelight. There were a few others who worked in the same area who were friendly. I just do not know their names. We never met our cabin steward and the room was never made up before 1pm We will not take another American River Cruise nor recommend it to our friends. Personally, my late husband and I took an American Queen trip in 2003 and itwas so much more superior to the won I just took Read Less
4 Helpful Votes
Sail Date: July 2017
Everything was wonderful! The embarkation and disembarkation at all ports was great--the crew was helpful (my husband is wheelchair-bound)--but we don't get to use the Grand Staircase (duh!) we had to go around the Dining Room through ... Read More
Everything was wonderful! The embarkation and disembarkation at all ports was great--the crew was helpful (my husband is wheelchair-bound)--but we don't get to use the Grand Staircase (duh!) we had to go around the Dining Room through coiled ropes, storage lockers, etc to get to the front of the ship, but even that was interesting to see what they have. The food was delicious! I ate a lot of fish and tried to keep desserts to sorbet (I am maintaining a 60 pound weight loss) so I always added the fresh vegetables, which were different every night (yippee!) We ordered lunch to go when we were on long excursions and they were really nice sandwiches, etc. with carrots and celery when I remembered to request them. The desserts were delicious and a real challenge to eat the whole thing. Yummy! The entertainments was nice--a bit country for my taste, but enjoyable nonetheless. I did one of the games early in the cruise and made several friends that I kept running into, so that was nice. There is a self-service laundry (free) so I didn't have to pack so much and could just do a load when I needed to, nor did I have to pack dirty laundry to take home. I really enjoyed watching the Mississippi and Ohio Rivers as we floated by. It was really lovely! And relaxing. And going through the locks was quite interesting! I also enjoyed reading in the Ladies Lounge--very light and comfortable chairs to sit in. Hint--Don't try to use the computers onboard if you want service. It is really spotty, but I knew that before. I also enjoyed walking around the Promenade Deck each day. People were very nice to cheer me on and I got to see both sides of the ship while I walked. I didn't really use the gym--why a treadmill when the view is fantastic?? HINT--take a sweater or sweatshirt to wear to the Dining Room, Show Room and some of the other public rooms. They are kept at Arctic temperatures!! I wore the provided bathrobe more in public rooms than in my cabin. Read Less
12 Helpful Votes
Sail Date: June 2017
1. For future clients, please ask them which dinner sitting they want - early (5:15) or late(7:45). I was defaulted to the late but, because I was by myself, I was able to talk to the maitre d' and get my seating changed. 2. Be aware ... Read More
1. For future clients, please ask them which dinner sitting they want - early (5:15) or late(7:45). I was defaulted to the late but, because I was by myself, I was able to talk to the maitre d' and get my seating changed. 2. Be aware that this is more like an ocean cruise in feeling than a river cruise, even though it is obviously on a river. Several dinner seatings, large (but lovely!) boat, lots of people - about 450. 3. The Hop on and Hop off bus is not necessarily for everyone, especially when waits can be 15-30 minutes out in the very hot and humid South. 4. Memphis trolleys are not working (even though we got a free trolley pass for three days). http://www.downtownmemphis.com/getting-around/downtown-trolley-shuttles/ 5. In order to make my plane reservations back home, I asked if there were any events scheduled for the last day, Wednesday, July 5, I was told no. In fact, it was suggested that we attend the Civil Rights Museum on Wednesday. I couldn't because I had a flight back home. Sending a copy of the itinerary to the participants would be helpful for making travel plans. 6. Although the Sheraton was a truly lovely hotel, it was about as far away from Beale Street and the rest of the downtown area of Memphis. Because the trolleys were not working and cabs were VERY hard to find, those of us who were out on July 4 had to walk back to the hotel in a huge lightening and thunder storm. The hotel is in a very sketchy part of Memphis - lots of homeless - not a good experience. Other than the hotel, there were no restaurants in the area. 7. It would be nice if the cruise company could negotiate rates with the New Orleans hotel for those who would like to go early for a few days. Read Less
3 Helpful Votes
Sail Date: June 2017
I have dreamed of cruising onboard the Delta Queen/Mississippi Queen/American Queen since the 1970s when I first saw the Delta Queen on the Ohio River. For me, this was a bucket list item and, once I booked my trip, I spent many hours ... Read More
I have dreamed of cruising onboard the Delta Queen/Mississippi Queen/American Queen since the 1970s when I first saw the Delta Queen on the Ohio River. For me, this was a bucket list item and, once I booked my trip, I spent many hours pouring over everything I could find about the boat so I wouldn't miss anything once onboard. I really thought I had over-hyped myself and that it couldn't possibly live up to my dreams but it did. The boat was beautiful, the bed was comfortable, the food was delicious and the service was something special. To top it off, the weather was beautiful. The Steamboat Syncopators and American Queen performing ensemble were so talented and, when they started into their Dixieland piece, I teared up for being so excited. We cruised from Memphis to New Orleans and the ports were wonderful. The hop-on, hop-off bus really makes it easy to enjoy the site seeing. The only drawback to the trip had nothing to do with the boat and her team, it was some ungrateful people who seemed bent on complaining about everything. I found a way after day one to avoid them. I, for one, am so grateful to the staff of the American Queen for making my time with them a dream come true. Read Less
8 Helpful Votes
Sail Date: June 2017
I was expecting a hot steamy average cruise. But I was wrong, dead wrong. This cruise was as classy and as pleasing as the major cruise lines can offer on a medium size boat. The food was American fare and it was just to our liking. ... Read More
I was expecting a hot steamy average cruise. But I was wrong, dead wrong. This cruise was as classy and as pleasing as the major cruise lines can offer on a medium size boat. The food was American fare and it was just to our liking. Nothing European fancy and nothing exotic it was just what Americans like. The cabins are small, but the newer ships are squeezing the cabins smaller and smaller. So we enjoyed the size of the cabin. The size of the bathroom was bigger than on some cruise ships. The amenities were generous and the cabin steward was the best we have experienced. All of the staff actually seemed to enjoy working there. Frank Delreo of NCL says "Happy employees make happy customers". He is one hundred percent right. The American Queen's employees really seemed to like their job working on the cruise ship and the customers really enjoyed the cruise. It makes a lot of sense. Our cabin steward, Jesse of section 4.1 was outstanding. I never found her without a smile on her face. Remember the cabin walls are thin so bring ear plugs. Cruising down the Mississippi is calm and smooth. So there will never be any concern about rough seas. It is like a smooth highway of water. The entertainment was very good. The musicians and singers were excellent. There were two main seating's for dinner and then two main shows every night to accommodate. Most of the cruisers were sixty to eighty years, but there were several young couples. It looked like most everyone enjoyed the situation. My wife wanted to see as many plantations as we could see so we opted for all of the plantation tours. My favorite was at Natchez when we were most graciously received into the home of Ginger Hyland. We were shown around a huge home and then invited to a fabulous southern cooked dinner. Excellent. We highly recommend the American Queen Steamboat cruise down the lower Mississippi. Read Less
15 Helpful Votes
Sail Date: May 2017
This river cruise is quiet and enjoyable. Due to the vegetation and the dykes, there is very little to see unless you get off the boat each day. Pro - The American Queen is a clean, well groomed boat. Our cabin was on the 5th deck and ... Read More
This river cruise is quiet and enjoyable. Due to the vegetation and the dykes, there is very little to see unless you get off the boat each day. Pro - The American Queen is a clean, well groomed boat. Our cabin was on the 5th deck and it was everything you could want on a 7 day cruise. The crew is well trained, attentive to the needs of the passengers and seemed to really enjoy their jobs. I would strongly recommend this cruse for individuals who enjoy a resort environment vacation and have little interest in leaving the boat. Con - For those individuals who will be using the boat as a moving luxury hotel and enjoy taking shore excursions, you might want to reconsider taking this cruise. We signed up for 8 premium tours, cancelled one and had problems on 3 of the other 7. 1. The King of Memphis Tour - We left the hotel at 10 AM for a boat sponsored Graceland tour. Upon arriving at Graceland our guide told us we were on a tight schedule and needed to back on the bus no later than 1 PM. He also inferred he would leave anyone who was late. (This sounded good to us.) Upon arriving at approximately 1015 AM, we first viewed a short move and then stood in line for approximately 80 minutes before boarding the shuttle to Elvis's house. Upon arriving at the house, we were held on the shuttle for another 20 minutes (1210 PM). Most of us realized we would not be able to visit his house, wait in line for another shuttle and get back to the bus by 1 PM. For this reason we stayed on the shuttle and returned to the bus early (A WASTED DAY) Upon telling an American Queen Excursion member of the problem, it took them 4 days to finally agree to refund our money for the tour. The decision came in the form of a letter from a VP which suggest the individuals on board the boat have little if any authority when making decisions regarding excursions. Suggestion - Arrive a day early in Memphis and book your own VIP tour of Graceland. 2. Redemption and Rehabilitation at Angola Prison - St. Francisvlle, La. When we arrived at St. Francisville the Mississippi River was very high and we were forced to dock on the other side of the river. This should not have created much of a problem for shore excursion since the buses used by them follow the boat from site to site. While the excursion to Angola Prison was interesting and worth taking, the problems occurred upon returning to St. Francisville. Since passengers were being ferried further than normal, there were longer waits between the various on and off sites. Because of this an individual from excursion asked our driver to drive by each of the 8 sites, before returning to the ship. The driver refused her request. For this reason, not wishing to being stranded up to 45 minutes at each drop off site, we decided not to see St. Francisville and to stay on the bus and return to the boat. Again this is an example of how little authority the Excursion Staff has. 3. Grand Southern Plantation Tour - Baton Rouge, La. Our tour arrived at the Houmas House early and we waited 75 minutes for our tour to begin. Since there were 49 of us, we were divided into two groups. After the first group of 25 left, the second group waited over 30 minutes for the next tour to begin (a total of 105 minutes.) By then outside individuals were joining our private group. Since the rooms in Houmas House are small, groups exceeding 40 have difficulties seeing, hearing, etc. While the American Queen Excursion member supervising this tour saw what was happening, nothing was done to correct the problem. Again, it was hard to tell if this was lack of interest or lack of authority. Upon returning to the boat we were told by a staff member of the American Queen, the excursion staff worked for another company (the American Queen sublet all shore excursion functions to this company.) This is very misleading since shore excursion individuals wear the same uniforms, have a booth on the ship, the buses are decorated with American Cruise ship art, etc. After this last experience, we begin to realize how important cruises with well run shore excursions are to us. For this reason we cancelled our up coming Columbia/Snake River cruise. This is a real shame since river cruising the USA could be a great vacation experience with opportunities to see various areas not normally visited. Read Less
5 Helpful Votes
Sail Date: March 2017
. We particularly enjoyed the entertainment and felt that the actors and musicians were superior to nearly all the acts we have experienced on many cruise ships. The service, from the all American Staff, was mostly very good and the ... Read More
. We particularly enjoyed the entertainment and felt that the actors and musicians were superior to nearly all the acts we have experienced on many cruise ships. The service, from the all American Staff, was mostly very good and the food was plentiful and good, without being outstanding with the exception of the cookies to die for. The front porch cafe was often busy at peak times but we were always able to find somewhere to sit and there were plenty of places where you could sit and watch the Mississippi go by. The hop on hop off bus run by the ship in every port of call was well organised and very good: it gave us flexibility and an idea of the places worth a visit. In short we had a most enjoyable trip: any issues, and there were a few, were dealt with quickly and effectively with the minimum of fuss. Read Less
5 Helpful Votes
Sail Date: March 2017
Exciting itinerary that should have been the hi light of our music route tour of the southern states but proved anything but. Chose an A grade cabin which was tired and very small - thank heavens we had our own balcony. Clean and well ... Read More
Exciting itinerary that should have been the hi light of our music route tour of the southern states but proved anything but. Chose an A grade cabin which was tired and very small - thank heavens we had our own balcony. Clean and well tended by our cabin steward who was delightful. Entertainment was good if a little narrow in scope relying on a good band and song and dance group. The Mark Twain evening however was particularly poor. The dining experience was particularly poor. Some off the worst service experienced anywhere. Dirty cutlery, table for 4 with 3 chairs, (we sorted it), teapot with no lid just placed on table with no explanation, not all but most waiting staff rude and disinterested, food quality very occasional good, generally very average and sometimes downright poor. Finally one of the worst value for money experiences we have had - big mistake. Read Less
19 Helpful Votes
Sail Date: March 2017
Our American Queen voyage from New Orleans to Memphis and back was something we anticipated for close to five months. I read every thing about the trip on Cruise Critic and agree with pretty much all the positive comments. We were ... Read More
Our American Queen voyage from New Orleans to Memphis and back was something we anticipated for close to five months. I read every thing about the trip on Cruise Critic and agree with pretty much all the positive comments. We were extremely fortunate to have Shedrik as our steward! Twice he took the time to make animals out of our bath towels and he shared his knowledge and observations on the river freely. He truly was a joy to talk with. Rather than repeat what others have already written, I’d like to offer some advice I wish I’d had when preparing for the trip. The side of the boat you are on determines your cruising views. If you want to look at the shoreline and be on the city side of most stops, then you want to be on the right side the boat, facing forward. If you’d enjoy looking at other river traffic, then go for the left side. Either way, take binoculars so you can actually “see” things. (They do not sell them in the gift shop and I had no luck trying to buy a pair in the stops we made. A staff member kindly lent us his pair on the return.) Bring a small flashlight as staterooms are very, very dark at night and you’ll need one to keep from stubbing your toes if you get up during the night. Also a clock if you’re used to having one. (Amenities are fabulous and include conditioner and a good hair dryer.) You’ll also want ear plugs for sleeping. Television and other sounds carry through the walls. If you have trouble with the safe, ask for help. The safe man is nice, knows what he’s doing and will give you a lesson. If you love shopping and shore excursions, take the downriver cruises where you’ll have several hours at each stop. If you want to watch the river and little else, then go upriver where stops are limited to around four hours because the boat is going against the current. There’s a free, onboard laundry with washers and dryers and soap is provided. The best wi-fi is on the tour buses. The onboard computers are painful to deal with, frustrating, sadly outdated and there's only four of them. The one unpleasant experience we had, and it came close to ruining the entire trip, came our first night. I’d requested the later seating and after looking at the brochures and peeking down into the J.M. White dining room from the Mark Twain Gallery, I was excited about our first evening meal. My husband wore a sport coat and tie and I wore a black dress with jacket and we went down to check in. Staff came up, looked at our ID numbers, checked the list and then say, “Oh, you need to wait for the maitre ‘d.” This happened three times, which made me wonder what our problem was. The maitre ‘d appeared and ushered us away from the White dining room to the further most corner of the adjacent lounge to a table set for eight. I was so upset I was on the verge of tears — what had we done to merit this banishment? We booked our trip some five months in advance, in the higher price range and we were dressed more nicely than the majority of the other passengers, some in shorts, being ushered to tables in the main dining room. Fortunately, a ship’s officer on duty noticed my distress and said something to the maitre ‘d, who came back and said he had found seating for us in the dining room after all. It was a table for two by a window. The view was obstructed by deck machinery and adjacent to the serving station, but we didn’t care. I was relieved to be in the elegant dining room and we found our servers to be fabulous. Not wanting to repeat our unfortunate experience on the return trip, my husband spoke to the maitre ‘d and asked if we could have the same table on our return trip. He said, “I can make that happen.” The next night, he was there to greet us and my husband slipped him a $20., and we were ushered to our same table Unfortunately, I’d filled out the guest questionnaire on the first leg of the trip recounting our initial experience and obviously, my comment had been shared with the maitre ‘d. On the second to last night of our return trip we walked into the dining room to find our table given to another couple. Our servers rushed over and said they had assured their boss that we made every dinner and would be coming, but he insisted on giving the table to others. He glared at us and finally someone found us another table. Our final night we made it a point to be there when the doors opened so we would have our table. This experience was so much the opposite of everything and everyone else on the American Queen. Had it not been for that unpleasant beginning, I’d say this was my favorite vacation ever. However, it cast a shadow over the trip and still mars my memories. If it happens to you, you might consider being ready with a tip to see if the maitre ‘d can do better. There were available seats inside the dining room at the large tables every single night, so there is always space, especially if you don’t mind meeting new people. In fact, we had expected to share a table -- just not in the lounge. Other advice I would offer is: In Vicksburg, stop by Wellingham’s for great women's clothing selection in all sizes and affordable jewelry and the Coca Cola Museum memorabilia is fun. The Old Courthouse Museum is an amazing collection of collections and worth the time. In Natchez visit all the big houses. There’s time even going upriver. Have lunch at the King’s Tavern and pop into The Towers gift shop for some unusual offerings. If you love antiques, definitely visit Mrs. Holder’s Antiques — some of the jewelry is museum quality and Mrs. Holder and her staff couldn’t be more gracious and kind. In St. Francisville visit the Myrtles Plantation first and then go back to the shops, as it wasn’t open in the afternoons on our trips. Grandmother’s Buttons is a definite must and the art and antiques mall had some real finds on both my visits. In Baton Rouge the Capitol Park Museum is worth the time, especially the Mardi Gras area. Premium excursions we took included one to Laura Plantation, which was well worth it. The Swamp Tour was a bit disappointing, perhaps because we have plenty of raccoons in our own neighborhood and all the alligators were small. Read Less
American Queen Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 5.0 4.2
Entertainment 4.0 4.4
Public Rooms 4.0 4.6
Fitness Recreation 3.0 3.5
Family 1.0 3.5
Shore Excursion 5.0 4.2
Enrichment 5.0 4.3
Service 4.0 4.4
Value For Money 4.0 3.8
Rates 5.0 3.4

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