Sail Date: May 2019
My husband was interested in historic stops and I wanted to relax and be pampered. We both got what we wanted. I was able to stay on board while he went site seeing. Our cabin was small but had everything you could want. Our bed was ... Read More
My husband was interested in historic stops and I wanted to relax and be pampered. We both got what we wanted. I was able to stay on board while he went site seeing. Our cabin was small but had everything you could want. Our bed was very comfortable and the room was clean. Housekeeping stopped by twice a day to freshen up. Bathroom was larger than expected and plenty of hot water for showers. Any questions were answered thoroughly and quickly. The Hop On and Hop Off bus was just what we wanted. If we wanted more to see and do that was an option or we could just take a round trip and get back on board. Food was plentiful and delicious. Staff were very helpful and friendly. The boat is "small" so you got to meet lots of people since you would see the same people at meals or out walking. This encouraged friendliness. Truly delightful. Read Less
1 Helpful Vote
Sail Date: April 2019
We had been recommended the American Queen by a close friend, who is quite choosy so we felt confident all would be prefect! Not quite! Disappointed with quality of some of entertainment. Particularly the lounge singer- we felt ... Read More
We had been recommended the American Queen by a close friend, who is quite choosy so we felt confident all would be prefect! Not quite! Disappointed with quality of some of entertainment. Particularly the lounge singer- we felt very poor, could have been much better. Sadly dinner service was lacking, although did improve so I guess someone at a neighbourung table may have said something? We were served wrong meals repeatedly, had to ask for drinks to be served and the attitude of some staff was very off hand. Front porch cafe- always great service and choice- both at breakfast and lunch. Top deck bar- likewise, always good. This isn't a cheap trip and expectations were so high and I have to admit we were disappointed with these areas! In other areas they excelled, organistaion around trips, both additional and standard were excellent- we did both. Ease on and off at ports was great- never been so easy! The 'Hop on/Hop off' bus service fab! In terms of value for money- depends on your point of view - I know some of my fellow dinner partners felt it wasn't. However if you use all the facilities, all the trips provided as part of package, along with buses it does feel like you know what you are paying for. I think the poor service at dinner and 'not so good' entertainment in places left it feeling wanting. We , for insatnce , seldom ate lunch- but suited ourselves and made a sandwich which we took with us when on shore for a trip. Had fruit etc to eat during the day so we gained in other ways. Satff in general really great, helpful, friendly. Staterooms as expected- really clean, comfortable and well serviced- we had a private verandah which was great. Read Less
1 Helpful Vote
Sail Date: April 2019
I always wanted to visit New Orleans and my companion had always wanted to go down/up the Missisipi River. This cruise offered the best of both worlds. Unfortunately i was disapointed to find that the food was not always of good quality ... Read More
I always wanted to visit New Orleans and my companion had always wanted to go down/up the Missisipi River. This cruise offered the best of both worlds. Unfortunately i was disapointed to find that the food was not always of good quality and did not cater well for vegetarians. Unfortunately there was also a lot of fried fish rather than fresh fish. There were also times when the boat ran out of basics such as English Breakfast tea and some herbal teas. Most of the staff however were very good, very helpful and friendly. The hop on and off tours were rather interesting however in some of the towns; Greenville especially there was not much to see, and what we did see while being of some interest had been covered earlier on in the tour some museums were random and disjointed in there collections. Perhaps if you stayed in one of the bigger towns for longer of even arrived earlier in Memphis. However i have had overall a good experience. The staff were especially welcoming and helpful. Read Less
2 Helpful Votes
Sail Date: April 2019
We (my wife, myself, my daughter and her spouse) had always wanted to try a US Cruise Ship on the Mississippi River, We started at New Orleans and traveled to Menmphis, the hotel the ship chose was a part of the pre trip was excellent ... Read More
We (my wife, myself, my daughter and her spouse) had always wanted to try a US Cruise Ship on the Mississippi River, We started at New Orleans and traveled to Menmphis, the hotel the ship chose was a part of the pre trip was excellent and we actually booked it via separate reservations a day early, The room on board was nice, however our steward was at best poor, in fact the ship changed him out after the 3rd night of almost no service. The staff, were all USA residents, and the lower staff, were often indifferent to most. They seemed to get better as the trip neared its end. Food, was at best, medium. On the first night I ordered a baked potato, it was cold and would not melt the butter. They brought me a second "15 minutes later", it was colder then the first, they then sent the assistant head waiter over, he went and found a 3rd baked potato, again this took "15 minutes", by then I had finished my meal. It never got better.... The value for $$$ was far below what I expected. The dining room chairs were broken and most had extremely stained seats. Not at all what I expected for a US cruise line. Read Less
1 Helpful Vote
Sail Date: March 2019
I was invited to join friends on this cruise. New Orleans is a great place to visit pre-cruise. Our hotel was within walking distance of many attractions. Cabin was small but compact, clean and orderly. The bathroom was good size and ... Read More
I was invited to join friends on this cruise. New Orleans is a great place to visit pre-cruise. Our hotel was within walking distance of many attractions. Cabin was small but compact, clean and orderly. The bathroom was good size and the walkin shower excellent. Amenities included were shampoo, lotion, shower gel, nice size bar of hand soap. The food was plentiful, many choices, and of excellent quality. For breakfast and lunch you could order from the menu or eat from the buffet. Dinner consisted of appetizer choice, soup and/or salad, choice of entrée and dessert. Wine, beer, soda, coffee, tea included with dinner. The included shore excursions were very interesting. There were enough places to visit in each town using the Hop-On Hop-Off tour buses that you didn't really need to pay for extra premium excursions. I did opt to purchase the Vicksburg, On The Front Lines of the Civil War, excursion. I felt that it was well worth the money. I was not impressed with the evening entertainment, but there were always other choices. The only downside was the fact that the Mississippi was the highest it has ever been. Consequently, we could not dock at several ports. However, we still visited most of the same towns, We could not get under the bridges leading to Memphis, so we had a long bus ride to the Memphis airport. We all made our flights on time. The staff of the cruise boat did a fine job of dealing with the swollen river and the problems it presented. Since I have visited Memphis many times, I did not stay over there. I would recommend doing so if you have not been there. Read Less
6 Helpful Votes
Sail Date: December 2018
After having taken three ocean cruises, the cruise aboard the American Queen was a very nice change. We enjoyed the more personal service that is possible with a maximum capacity of 430 passengers. We appreciated the helpfulness and ... Read More
After having taken three ocean cruises, the cruise aboard the American Queen was a very nice change. We enjoyed the more personal service that is possible with a maximum capacity of 430 passengers. We appreciated the helpfulness and pleasant demeanor of all the staff we encountered. The boat and its furnishings are very nice and seemed to be well maintained. The only equipment problem I noted was that one of the two treadmills in the gym was non-operational. That was not a problem for us as we never encountered anyone else in the gym when we were there. Our cabin #332 included a private veranda. Although we have stayed in larger suites before, we found this one to be quite comfortable and to meet all our needs. Unfortunately, we had a problem with cigarette and apparent pipe smoke being very noticeable from our veranda several times when we wanted to use it. On the second day I reported it to the Purser's office and they sent a security staff member to our cabin. He also smelled smoke but said he could not determine from where it was coming. I was later told by a different staff member that it was probably coming from the staff deck below. Sure enough, when I looked down at that deck from my veranda I saw several cigarette butts on the decking below our cabin. When I later mentioned that to the Purser's office I got the distinct impression that they were aware of the issue from prior experience but just chose not to take corrective action. I consider that to be very inconsiderate that they do not at least advise passengers where this problem might be encountered so they can make a good choice of cabin. We found the food to be of very good quality. We ate half of our dinners at the Front Porch Café because we enjoyed the more casual service style here. The staff there was excellent and quick to address any service requests. We did not take any of the premium excursions and found the hop-on hop-off bus system to be well organized and easy to use. Read Less
5 Helpful Votes
Sail Date: November 2018
We chose this in order to see the Southern states of USA .We are experienced cruisers .The moment we set foot on this boat we knew it was not going to be very good.The boat smells musty and damp .When we were shoen the cabin I wanted to ... Read More
We chose this in order to see the Southern states of USA .We are experienced cruisers .The moment we set foot on this boat we knew it was not going to be very good.The boat smells musty and damp .When we were shoen the cabin I wanted to leave .We had Suite 509 .It was shabby,depressing ,dark and poorly equipped .We tried to change but the boat was full . The experience in the dining room the first evening confirmed our thoughts .The maitred Oscar told us we had assigned seating on a big table when in fact we had booked a table for two .He insisted we hadn’t and said that there was nothing he could do and suggested we changed to early dinner to get a table for two .We went to the pursers desk,complained and amazingly a table for two appeared .The dining experience was poor .Poor quality food,poorly presented,always cold the worst we have experienced in 25 years of cruising on all kinds of boats and ships .Information on disembarking was incorrect and cost us 20 dollars for a transfer to a hotel we didn’t want when we were told there were no taxis allowed in the port on that day .This was utter rubbish as we saw lots of people getting taxis from the port .A very expensive,disappointing experience .We do not recommend it .Better to drive the route and stay in some of the amazing plantation houses . Read Less
8 Helpful Votes
Sail Date: October 2018
Seeing the mighty Mississippi has been on our list, if only for the size and its place in history. We travelled from Australia to cruise on the American Queen for a 9 night Lower Mississippi New Orleans to Memphis itinerary. Cruise ... Read More
Seeing the mighty Mississippi has been on our list, if only for the size and its place in history. We travelled from Australia to cruise on the American Queen for a 9 night Lower Mississippi New Orleans to Memphis itinerary. Cruise included a first night stopover in New Orleans at the very convenient Riverfront Hilton, which had a pre-checkin facility, which was easy to do. We did our own exploring rather than used the optional premium tours. First view of the boat tied up was impressive, the Queen is certainly a big boat and certainly looks like a riverboat of bygone days. On boarding day we climbed aboard and went directly to our state room, Dining was a treat, the Dining room was well appointed and we had a set 2 person table for dinner, which was a mixed thing in that we did not mix with other guests much. Staff attention was good and the food very good to excellent, with nicely sized portions. All the bar staff were very good and the River Grill/Calliope Bar on deck 5 became a favourite, where you can view the large river and all on it and the mesmerizing rear paddle wheel. Ensure that you go down to the engine room to actually see the steam engines at work, again the duty staff were just too happy to answer questions. Dining options also include the more casual Front Porch with a nice open air and some inside dining tables which often was the lunch choice, to enjoy the outside weather and views of the river. On our trip we chose only a couple of the option excursions, both of which were quite good, with the Laura Plantation at the Nottoway stop being a standout. The Vicksburg Battlefield tour gave a great overview of the siege of 1863. Included Hop on Hop tours at the ports of call cover the stops quite nicely, but we chose to walk into most ports of call, but caution some of these are some distance so this method is not for everybody. We are a late 50's couple so the demographic of the cruisers on our trip was largely quite senior, which was largely within expectations, met some really nice folks from all over the US, Canada and fellow Antipodeans. Highly recommend the daily Riverlorian talks, Bobby Durham, the Riverlorian on our trip was terrific and very entertaining with his presentations on river history, geographics, commerce and folk lore. The entertainment was not quite our scene but the 4 performers and resident band were able to put on a good show for the presentations we attended, with the timings set so that both dinner sittings could partake if they desired. This type of cruise is a more laid back type, there are vast stretches of river where all you see is riverside forest with occasional industrial works and many, many working barges. The Mississippi is still largely a working river. There are not a lot of riverside towns, What was fascinating to watch the way that the often very large barges and their Tow navigate this winding river. Disembarkation appeared to be quite seamless, we chose the independent option, where our bags were moved to the Memphis terminal, we walked off and picked them up and proceeded off to our hotel, not choosing the post cruise options We feel we would quite possibly travel American Queen Steamboat again. Our expectation was to watch this river go by and get an appreciation for the part the Mississippi played in driving the US expansion and economy in the 1800's and indeed today. That is exactly what the cruise provided. Having a great room, great food and terrific staff was a bonus. Read Less
8 Helpful Votes
Sail Date: August 2018
We had dreamed for sometime of cruising the Mississippi and in August after 40 some cruises on the Ocean Ships we lived our dream. ASQC used the beautiful Sheraton Downtown Memphis for our pre cruise stay. Loved the city ! Rode the ... Read More
We had dreamed for sometime of cruising the Mississippi and in August after 40 some cruises on the Ocean Ships we lived our dream. ASQC used the beautiful Sheraton Downtown Memphis for our pre cruise stay. Loved the city ! Rode the Trolleys and had great ribs ant Central BBQ. When we first laid eyes on American Queen she was tied to a tree at Mud Landing (choking the stump) we later learned. Hey, where is the long line to board ? There wasn't any. We walked off the beautiful bus, down the hill and boarded. We walked up the red carpeted stairs and into a world we never expected. She was magnificent !. A Men's Card Room and Ladies Parlor , beautiful comfortable furniture. We headed for our cabin, 412, on deck 4. Another surprise. The cabin was beautiful and comfortable with French Doors that opened to our deck. We had a small table and two chairs which afforded us a chance to say good morning to the walkers. How they fit so much storage space in a small cabin remains a mystery. The food in the J.M. White ding room was excellent although we expected a little more Cajun/Creole flavors. If you did not like what was on the menu you could walk up to the buffet and serve yourself. The dining room staff was great. The other dining venue was the Front Porch which was buffet and you could sit outside and watch the river. Our ports of call were interesting. We rode the beautiful Hop on Hop Off busses doing the complete loop then getting off at points of interest. All our small town ports, Hickman KY Paducah KY, Cape Girardeau KY, Chester ILL were interesting and the people welcomed us and thanked us for visiting. St Louis was something special. We docked by the Arch and had a tour that would have been at least $79 on the big boats. We disembarked in Alton ILL early the next morning. A brief thought about the Entertainment. Broadway on a small stage. Excellent performers and an excellent piano player in the evening. The Engine Room Bar was the "hot" spot at night. Everything was free. Ice Cream , Pop Corn, Cookies Hot Dogs, all tours (except premium ones) and free bottled water delivered to your cabin each morning. The entire staff was friendly and always available to help. The star of the show was the magnificent Mississippi River. We spent hours sitting outside our cabins hypnotized bt the scenery and hundreds of barges passing by. We were not sure what to expect but Ole Man River and the AQSC delivered us memories that will last forever. We look forward to returning soon. Read Less
Sail Date: August 2018
there was a credit of $800.00 from a previous sailing with the American Queen Steamboat company. We wanted to try the American Queen - the biggest of the 3 ships in the American Steamboat co. We were waiting for the last minute deal ... Read More
there was a credit of $800.00 from a previous sailing with the American Queen Steamboat company. We wanted to try the American Queen - the biggest of the 3 ships in the American Steamboat co. We were waiting for the last minute deal , we found this cruise in a very short notice of departure. the ship was built in 1995 - a paddle wheeler, the steamboat built back to the Victorian history of the 1900 -including the furniture in the cabin, the theatre, dining room, lounges. entertainment -done by the ship's own members -dancers & singers, world-class musicians - organized by the Steamboat Syncopators -playing trumpet ,bass, drums ,.piano,saxophone,clarinet , flute & trombone. and also outside guests performance - Dante Vaudeville -magic show,Lainie Gulliksen -Siren Songs celebrating the Sirens of Broadway,Pop, & Opera , also the ship's own musician entertainers During the day there were River Chat ,Movie Matinee ,Bingo dinner - on the J.M. White Dining Room -we were on the 5.15pm early seating food was good service were great there was a land tour -on the ship's Hop on Hop Off busesto visit many Plantation , resorts ,museum churches. there was hardly any children Read Less
American Queen Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 1.0 0.0
Shore Excursion 5.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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