3 Helpful Votes
Sail Date: January 2018
Food quality for Norwegian way down since 2010. Food service highly irregular, excellent 10% of time, so-so 40% of time and plain terrible,slow and inefficient 50% of time with wrong or missing orders, extreme wait times. Lack of seating ... Read More
Food quality for Norwegian way down since 2010. Food service highly irregular, excellent 10% of time, so-so 40% of time and plain terrible,slow and inefficient 50% of time with wrong or missing orders, extreme wait times. Lack of seating at most venues. Seating horribly uncomfortable almost everywhere, who designed this stuff? 1970s inspired futon in stateroom just horrible, only good as emergency bed. Waterslides never worked. A few elevators out of commission entire trip. 4000 passengers always waiting long times for elevators. Ship layout horrible. Smoke smell 6th through 8th floor midship. Captain communication very lacking and vague. Cannot remain on time and this ship is slower than a 40 year old barge. Missed 2 debarkation (port) days and got home late as well. Ship vibrates a LOT and doesn't handle 15+ foot waves well at all. Spa pass turned out to be different price onboard and couldn't book online 1 week prior to sail date. Spa pool closed several days due to rocking ship on slight waves. won't buy again. People hog chairs for hours and are rude. "Ultimate beverage package" should get a new name, "so-so beverage package". Drinks and cocktails are very weak, almost watered-down. Wine included in package mostly horrible quality. Only Chardonnay, Shiraz and Merlot were of acceptable, not great quality. Not one robust Cabernet or similar offering. Package limited to 40$/bottle wines at by the glass prices of 15$ and less. Water is extra, seriously? You can get a 15$ drink but need a water bottle package separately? Give me a break! Coffee is horrible and weak 90% of the time and they appear to make you want to pay that 3$/cup for better coffee or Espresso. I could go on for pages but don't want to appear as a whiner. Ship could have been awesome but a lot of the crew appeared disorganized and couldn't care less.Should have been awesome shows and such but theater venue is tiny, smaller than most 1500-2000 passenger ships. Last Norwegian cruise for us ever. If they gave us a free cruise I'd have to really think hard about wasting my time on it,life is too short. Read Less
2 Helpful Votes
Sail Date: January 2018
Always wanted to go to the islands initially stated by NCL but Puerto Rico and Dominica were cancelled by the Breakaway. Not aware of the vomiting which resulted from the prior cruise. The ship appeared clean and no one was really sick, ... Read More
Always wanted to go to the islands initially stated by NCL but Puerto Rico and Dominica were cancelled by the Breakaway. Not aware of the vomiting which resulted from the prior cruise. The ship appeared clean and no one was really sick, except for someone who got Med-Evac. We lost our trip to Aruba because someone got airlifted to the Dominican Republic by an army helicopter. Cool! We also had a small storm on our way back on the 19th. I was not aware that cruises could be so treacherous as the previous two had been great! The captain kept saying that the safety of the passengers was their number one priority. Not sure how the timing affected other peoples itinerary, but for someone who droved from another country to be on the cruise it was quite a bother to dock so late. I must admit that it might be difficult to dock a ship during a storm, but more information should have been given by the captain about this. Read Less
3 Helpful Votes
Sail Date: January 2018
We originally chose this cruise because we would be seeing 7 or 8 ports in 14 days. After the hurricane Norwegian, understandably, changed and reduced amount of ports to 5, including an overnight in Aruba. However, due to circumstances, ... Read More
We originally chose this cruise because we would be seeing 7 or 8 ports in 14 days. After the hurricane Norwegian, understandably, changed and reduced amount of ports to 5, including an overnight in Aruba. However, due to circumstances, Aruba was canceled completely, leaving a 14 day cruise with visits to only 4 ports. This was unacceptable to us, considering there was very little culturally and scholastically to do onboard except daily art auctions and sometimes an art lecture. Disembarkation was totally unacceptable. Four or five color categories were called at once, creating not only total confusion, but a two and a half hour wait outside the ruise terminal in the middle of winter. The crew just wanted us off the ship so that they could get it ready for the next passengers coming onboard. I feel we were treated like cattle instead of people who had paid Norwegian quite handsomely for the cruise. They already had our money and did not care how we were subsequently treated. We were on the Breakaway last year at this same time. We had a great time on that cruise. We feel that in most areas, Norwegian had definitely lowered its standards. Crew was not up to par, the ship was not kept as clean as it had been, onboard activities was subpar, much of the entertainment was exactly the same as last year, and the things that were different, were not as good as last year. Read Less
1 Helpful Vote
Sail Date: January 2018
The most disappointing cruise we have ever done, Horrible service, many of the amenities were not functioning Always told things would be reopened tomorrow which never happened Most of the staff were friendly but most were just not ... Read More
The most disappointing cruise we have ever done, Horrible service, many of the amenities were not functioning Always told things would be reopened tomorrow which never happened Most of the staff were friendly but most were just not happy to be there, definitely not eager to serve, which is the very first time we experienced this. In general just not happy with NCL at all. Thank god for all the friends we made before boarding on cruise critic and our FB page or this would have been the cruise from hell. Between itinerary changes and the service NCL has really dropped on our list. You expect to get what you pay for and this was so not the case this time around Every person you spoke with had a different story and a different excuse They were most definitely lacking in the customer service area. Seemed like they had our money and just didn’t care. Read Less
2 Helpful Votes
Sail Date: January 2018
This will be the last time I book a cruise on NCL. The line has gone downhill very badly. I would recommend others take any other cruise line but NCL if they stay the way they are now. The service was horrendous, sometimes waiting for 30 ... Read More
This will be the last time I book a cruise on NCL. The line has gone downhill very badly. I would recommend others take any other cruise line but NCL if they stay the way they are now. The service was horrendous, sometimes waiting for 30 minutes just to get a glass of water. The menu for lunch was exactly the same every day for 14 days! At one point, we had to call around to get towels in our stateroom. The pool was closed more days than it was open. The advertised slides were never opened. The ropes course was always closed. We spent 4 days of a fourteen day cruise on land. Terrible!!! They knew there were problems; we knew it at the meet and greet when the staff came in, said hello, and left, no questions and answers, nothing! In speaking to a number of staff (waiters, etc), I learned how unhappy they were as well. It was reflected in how they treated the passengers. Read Less
Sail Date: December 2017
The by far absolute most horrible trip i have ever been on in my life! I do not recommend ever leaving out of new york during the winter. We automatically lost two days of our trip due to the cold weather so we were stuck inside the boat. ... Read More
The by far absolute most horrible trip i have ever been on in my life! I do not recommend ever leaving out of new york during the winter. We automatically lost two days of our trip due to the cold weather so we were stuck inside the boat. Some might say that is not a bad thing but it is when the ship has horrible entertainment! Hardly any shows or events and the ones they hard we boring. So after being stuck on the boat for two days with nothing to due we finally make it to florida, since everyone got off we stood on to enjoy the amenities only most of them were closed!!! Great so we got to the jacuzzi where they start closing them off at 4 in the afternoon! Wonderful, now we make it to the bahamas where they only give you 5 hours to enjoy finally one nice day to move on to their private island (this is where the real fun begins) a storm hits we are now stuck back on the boat oh and this is tuesday ok so instead of taking shelter somewhere our bad captain decides to return to new york! Other cruise lines took shelter we did not! So all day tuesday the boat is rocking and on wednesday we sail into a storm that hits us with 25ft waves! Yes our boat was tilted! Water pouring down staircases and down elevator shafts. People getting flung out of their seats. Painting flying off walls! This happens wednesday night and no word from the captain until 9am thursday morning. We stood like this for two days. Not being able to stand straight, not being able to go outside, not being able to get any straight answers from anyone. So from tues-fri we were scared out of our minds! But the best of all they said sorry your last two day were ruined (it was four days) and they offered us 25% off our next cruise with them!!! I am 100% serious that is what they said! Really this is how you treat your passengers by putting their lives in danger then offering 25% off their next cruise! Stay away from this line because their captain endanger us and they stuck by his decision to do so! Read Less
Sail Date: December 2017
We chose this cruise as we could drive to New York City from Ontario Canada within 8-9 hours. This cruise was our Christmas gift to our 2 adult daughters (ages 18 & 23) as well, a chance to include my mother (age 75) and my husband's ... Read More
We chose this cruise as we could drive to New York City from Ontario Canada within 8-9 hours. This cruise was our Christmas gift to our 2 adult daughters (ages 18 & 23) as well, a chance to include my mother (age 75) and my husband's mother(age 85). (we had 3 staterooms booked). You will note, this was the cruise that went through the terrifying Bomb Cyclone and for 3 days we lived in fear, not knowing if we would survive. If you are thinking about taking a cruise with Norwegian Breakaway, search Bomb Cyclone cruise (Dec 29, 2017 to Jan 5th, 2018) and you will see proof of what all of the passengers went through. To date NCL has offered 25% off our next cruise with no other promos and must be taken in 12 months! No one is accepting this joke of an offer. NCL does not stand behind ensuring your safety and comfort as they willing took us through the storm in order to meet their next cruise obligations, regardless of what it meant to us the passengers. We have previously cruised with Norwegian, Carnival & Royal Caribbean (over 10 cruises) so we can compare. This ship is one of Norwegians's largest and newest ships. The staterooms look larger only because of the lack of storage for your clothing. There were no drawers to put things and only open shelves in the closet (and you could not see items once in closet). The complimentary food (in the dining rooms) was not at the caliber we remember from our previous cruises (Carnival has better food). Since they do not have set dining times, you waited in lines and then felt rushed to get out of the dining room for the next group and you did not enjoy the same servers who would know your name and greet you each day. Most meals, esp. at the Pub were cold by the time we received. Entertainment was fine however a lack of nightly entertainment and they now want you to make reservations and pay extra for a night of "specialty" entertainment.So the cruise ships have "specialty" dining experiences at a cost and now Norwegian charges for entertainment. When we hit the rough waters (for 3 days) ALL entertainment (dancing etc) was cancelled. We were never served lobster, not even on New Years Eve, however we received lobster on our Carnival cruise just March 2017 in the regular dining room. Excursions. There is nothing close at the Port Canaveral stop so a waste of time. We had hoped to go back to Blue Lagoon at Nassau Bahamas but this excursion is now 3X the amount we paid for it years ago. Based on our experience and the fact that NCL has not been responsive to the thousands of complaints, we will not recommend nor take another Norwegian cruise. You will only see Terrible" for ALL categories based on the fact that anything positive we did experience has been wiped away from our memories due to NCLs decision to put my families lives at risk. Read Less
12 Helpful Votes
Sail Date: December 2017
Our captain took us right into the Bomb Cyclone in the middle of our cruise. It was clear that the weather was getting back when we arrived at Norwegian's private island in the Bahamas on January 2. They should never have let anyone off ... Read More
Our captain took us right into the Bomb Cyclone in the middle of our cruise. It was clear that the weather was getting back when we arrived at Norwegian's private island in the Bahamas on January 2. They should never have let anyone off the boat that day. We watched the tender returning to the ship at noon. The waves were so rough, the boat looked like it was going to capsize. People were screaming. According to a couple we spoke to who were on the tender, there were barely any life jackets, and people were vomiting everywhere. Instead of docking in the Bahamas to wait the storm out, or leaving earlier to try and beat it, our captain took us right into it. For two and a half days, we were hit with 30-foot waves. Water was leaking in on almost every floor. Carpets were soaked through. Doors, windows and glass were broken. Many people slept in the atrium one night to comfort one another. This was the first time in my life that I genuinely thought I was going to die. Nearly every show and event on the ship was cancelled during the second half of the voyage, due to the extreme turbulence. Our captain failed to keep us updated on our location and status. He checked in every few hours to regurgitate the same vague comments -- that we were optimizing our speed to lessen the movement of the vessel, that we were sailing through rough waters, that no one was allowed to go outside on the balconies, etc. He lied to us about the size of the waves, saying they were only 15-feet high. I don't have a single positive thing to say except that the crew did an amazing job. They were as scared as us, but they smiled and powered through to keep everyone calm. Norwegian has refused to accept responsibility for how they put our lives in jeopardy. They are trying to downplay the trauma we experienced, claiming that weather can be "unpredictable." They never very well that this storm was coming. Every other cruise line that docked in Fort Lauderdale on New Year's Eve took the necessary safety precautions to avoid this storm. Ours was the only ship, as far as I know, that sailed right into it. The reason for this was simple greed. There was a 14-day cruise scheduled to take off when we got back to New York on January 5. They wanted to get us back on time so they wouldn't have to issue any refunds. We ended up getting in 8 hours late anyway, and guess what? The passengers on the cruise after us got a one-day refund. I've heard that there is a stomach flu going around on the ship currently. That's likely due to the fact that the crew had no time to clean up all the vomit and water leakage in one day before embarking again. We have so far been offered a discount on a future cruise that must be used within 12 months. I wonder how many of the 4,000 terrified passengers even want to cruise again after this? It was surreal seeing all of the lifeboats frozen to the side of the ship when we finally docked in New York. This cruise was my mom's Christmas gift to our family, and instead it turned into the worst experience of our lives. NCL cares more about revenue than they do about keeping their passengers safe. Read Less
7 Helpful Votes
Sail Date: December 2017
We have traveled on Cruises before. This was our 1st time traveling on Norwegian. First, the good: Embarkation, getting aboard the ship was very easy. The ship is kept in fantastic condition. The Staterooms, dining rooms, ... Read More
We have traveled on Cruises before. This was our 1st time traveling on Norwegian. First, the good: Embarkation, getting aboard the ship was very easy. The ship is kept in fantastic condition. The Staterooms, dining rooms, theatre, bathrooms are all kept in excellent condition. Our Room Steward was wonderful. Food in the Specialty Restaurants (especially Ocean Blue) was delicious. We had the unlimited drink package and it worked beautifully. The bad: While the crew seems polite, for the most part they lacked warmth. With open seating, you have different servers each seating, so no building a rapport. The Atrium, where lots of activities take place has limited seating. In addition, the Internet area is adjacent to the Atrium; people take the Internet users chairs to get some additional seating. We never had a chair to sit in while checking emails. There should be someone at the Internet desk making sure this does not happen. There should also be additional folding chairs for guests that want to take part in the Atrium activities. The Gym, where cardio equipment is located is NOT nearly large enough. There needs to be more elliptical machines (and they need to be in working condition). It was always difficult to get a machine and when you finally got on one, it was not working correctly. While two of our shows were canceled during the storm, the shows we did see, Burn the Floor (which was to long with just a lot of the same dancing) and Rock of Ages were just okay. The ugly: During our cruise we sailed directly through a Nor'Easter. Our Captain was vague in keeping us informed, and he was very difficult to understand. The carpets became saturated during the storm and there was not enough crew members on the decks to help people or keep them from falling near restaurants and elevators. The Ugliest: Disembarking was a total nightmare for anyone carrying off their luggage. We were told to be on Deck 7, but yet, the elevators wouldn't stop on Deck 7. Actually, no passengers disembarking later could even get on an elevator. People were using the stairs and their was people stuck on the stairs as everyone was waiting. There was no crew to be found anywhere handing out water or offering help. We had to get off at Deck 8 wait about an hour and a half to two hours to begin to travel one deck down by steps. VERY UNORGANIZED. Other cruise lines had passengers with luggage disembark using 'Crew Only' elevators, so other passengers could still have access to passenger elevators. Norwegian needs to re-evalutate the way they disembark. A family with strollers were told to wait for help and 2 hours later, help hadn't come and no crew member seemed to care until passengers got involved. Previous to this cruise, we have NEVER, EVER witnessed this chaos aboard a ship before. My husband and I would take another cruise, but not sure it would be on Norwegian Cruise Line. Read Less
Norwegian Breakaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.7
Entertainment 4.0 4.0
Public Rooms 4.0 3.9
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 3.0 3.6
Enrichment 2.0 3.4
Service 4.0 3.9
Value For Money 4.0 3.5
Rates 3.0 3.3

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