Sail Date: March 2018
Friends told us but ours was different no zoo tour air food and lodging were bad we were sick the whole time and sick for 6 weeks upon return air born virus I broke 2 teeth eating at the restaurant inbejing first night and the insurance ... Read More
Friends told us but ours was different no zoo tour air food and lodging were bad we were sick the whole time and sick for 6 weeks upon return air born virus I broke 2 teeth eating at the restaurant inbejing first night and the insurance refused to pay Viking also refused any liability Way below Viking cruise standards we have done other Viking cruises this will be our last We had to repeatedly tell room service to clean the bathroom we and many passengers were sick from the food tubs were dirty the tour guide did not have sufficient bathroom stops they would have heavy breakfast at hotel and have us ride without bathroom stops for hours I learned quickly to put my breakfast in a napkin and not eat it till we arrived near a bathroom and not drink anything please understand cruisers are old people and must make bathroom stops Read Less
2 Helpful Votes
Sail Date: October 2016
It combined visits to several key Chinese cities and tourist attractions with six days on the Yangtze River. A great combination. We were well cared for from start to finish. Hotels were excellent and food was great with lots of choice ... Read More
It combined visits to several key Chinese cities and tourist attractions with six days on the Yangtze River. A great combination. We were well cared for from start to finish. Hotels were excellent and food was great with lots of choice including western and Chinese dishes. The sight seeing hit the high lights from the Imperial City and the Great Wall to the terra-cotta warriors to the Three Gorges and the Bund in Shanghai. The guides were excellent, really knew their material and had a fine command of English. The support staff did a fine job of taking care of getting tickets and getting bags fro one spot to another. Although the overall group was over 230 people, the fact we were divided into 8 small groups made for an enjoyable and friendly experience. After busy days on shore it was good to settle in on the Emerald for some more relaxing days. We enjoyed all the excursions off the boat with the school visit especially fine. A footy day meant we did not see too much of the Three Gorges Dam, but the weather could not be helped. We had a fine time and would certainly do another Viking Cruise. Read Less
3 Helpful Votes
Sail Date: July 2013
I don't want to go into details as to how BAD this trip was but here is the list. 1- First Hotel, Mildewy and dirty floors with wine spill that was never cleaned. 2- No Refrigerated water on a sweltering 115 degree weather, they ... Read More
I don't want to go into details as to how BAD this trip was but here is the list. 1- First Hotel, Mildewy and dirty floors with wine spill that was never cleaned. 2- No Refrigerated water on a sweltering 115 degree weather, they just don't believe in Ice. 3- Unfriendly trip Guide that did not like people but Loved the was somewhat nicer when it came to make sure that she is getting a good tip. 4- Substandard ship with old floors and that are mangled. 5- First day of arrival parts of engine was being repaired by four people on the same deck they were handing out Champagne. 6- Hot Salad and Cold food, Everybody lost weight on this ship including us. 7- Dirty glasses and plates which I took pictures of. 8- No snack or in cabin service, 3 meals and then you had an apple tray for the whole day. 9- Unfriendly guest service but a great and hard working waiters. 10- Meal packets for the excursions were two pieces of bread, on slice of meat, one slice of lettuce and a slice of tomato, hot bottled water. 11- Dirty transfer buses with people throwing up on the seat or baby poop, couldn't tell which. 12- initially charged for 2% Visa fee without our knowledge but after pushing them to take action they refunded it. This was the first time with Viking and it will be the last time. we thought we were getting what their main commercial shows but far from that. I will choose another cruise line to travel with and don't become a victim of a 10 grand scam. They treat their employees very poorly and the only thing they care is to sell you a substandard trip.   Read Less
2 Helpful Votes
Sail Date: May 2012
The trip that we thought would be the trip of a lifetime turned into the trip from Hell! Viking is not doing anyone a favor by not disclosing the details of this trip. Any one with any medical conditions, ie. difficulty walking, heart ... Read More
The trip that we thought would be the trip of a lifetime turned into the trip from Hell! Viking is not doing anyone a favor by not disclosing the details of this trip. Any one with any medical conditions, ie. difficulty walking, heart condition or respiratory condition, should not even consider this trip. It is very fast paced and there is alot of walking over uneven ground on 2000 year old cobblestones. The first day out we walked 5 miles, which they didn't tell us until we were on the bus going there. The bus drops you off and picks you up at the other end. There is no way to "opt out" once you get off the bus. You spend alot of time flying from one destination to another. Alot of the restaurants they took us to were dirty. Two of them had mangy cats on the table when we arrived. One had dead cockroaches on the floor. Guess we should be glad they weren't alive! Many of them I didn't eat the food they were so dirty. Viking claims in their information that they personally select the restaurants, so I guess someone is not doing their job! My overall impression of China is that it is dirty, the bathrooms (except in the hotels where we stayed) were disgusting. Some of them smelled so bad even the guys wouldn't use them. Most of them only have squat toilets. I'd never heard of them before I went to China. I wish I still hadn't. The people there are rude and very pushy. There is always some trying to sell you something, no matter where you go and they are very aggressive. This trip goes to Tibet which is at 13,000 feet. About 1/3 of our group had altitude sickness so severe that they had to have IV treatments. 2 people were never able to leave the hotel. Our guide was telling people not to take the medication their doctors had given them to take as a precaution. He said we would not need it. Boy was he wrong! I wished I had not listened to him. I think it was totally inappropriate for him to have done that. After Tibet we got on the boat for the "cruise" part of the trip. They claim that the Emerald is a totally remodeled cruise boat. I was not impressed. They tried to hide the uneven floors, ect. but it is a "chinese owned" boat, so there was probably only so much they could do. By the time we got to the boat, people were starting to get sick and it spread thru the ship like wildfire. I spent the entire 5 days in my cabin, other than to go to meals. Overall, I was very disappointed in Viking because they obviously haven't done a very good job of letting people know what the trip entails. They definitely haven't done their homework as far as providing a safe environment for their clients and ensuring them safe food to eat. This would be the perfect trip for "Undercover Boss"! I'd love to see the CEO of Viking eating in the restaurants they took us to. My advice to anyone considering this trip is DON"T DO IT!!!!!! We complained to Viking when we got back and their only response was to offer us a "coupon" toward the next cruise we took with them. Like that is going to happen. They didn't even care what our complaints were. They just send you the coupon and refuse to respond to any more emails. If anyone thinks I was the only one VERY unhappy by the end of the trip, I wasn't. Everyone was pretty upset about the way were were treated and what we were exposed to. I doubt very many of the 200 people on the trip will be repeat cruisers with Viking! Read Less
4 Helpful Votes
Sail Date: April 2012
We are experienced travelers, having sailed on 35 cruises in Europe, Mexico, Central & South America, Asia, the Caribbean and Alaska and at least 9 land and cruise tours. From the moment you arrive in China, Viking Tours controls your ... Read More
We are experienced travelers, having sailed on 35 cruises in Europe, Mexico, Central & South America, Asia, the Caribbean and Alaska and at least 9 land and cruise tours. From the moment you arrive in China, Viking Tours controls your time, everything is a hustle. Our tour began in Shanghai (two days in Shanghai, with a short visit to a museum; but the emphasis was a Rug Manufacture (Carpet Weaving) and Silk embroidery factory with lunches on both days in the rear of each establishment. A quick tour of the Bund, and a very short time provided to see YuYuan Gardens before flying in afternoon of the 2nd day to Wuhan. Would much rather have had the time to experience the people in Shanghai like in "Old Street" and the Financial Center district, the 2nd tallest building in the world. We had a Bad experience at the airport in Shanghai, our line ran slow going through Security at the airport and we got separated from the tour guide and the group; an elevator operator let go of the elevator door and it knocked my wife on the ground and she injured her ankle, shoulder. and jaw when she hit the floor; with the help of airport security we found our group. In Wuhan we boarded the ship Emerald Viking; while it was billed (our newest ship) to be a new ship; it is not a new ship by any means. Communication skills of breakfast short order cooks and purser desk were very poor. Purser desk mostly unfriendly as they liked to play the game, no speak English. Asking cabin Stewarts for extra towels or for bottled water was often met with great difficulty and with no speaks English. Lunch was 12noon to 1:30pm and the time schedule was rigid at 1:15pm the buffet was being taken down. The $300. shipboard credit could only be used for goods and services on the ship, but not any for TIPPING. The Cocktail party started at 5:30pm; champagne was offered, I asked for a beer instead but was told that I could buy a beer at the bar, and appetizers were removed fifteen minutes later at 5:45pm; it is interesting to note that beer and wine were served for FREE at 6:00pm at dinner; no music at the cocktail party; not much of a cocktail party. There was no entertainment aboard other than for one crew show. Most of the time aboard the ship, we were without any knowledge of names of the towns along the way. Weather wise we experience smog for most of the 12 days on the Viking tour; a serious problem about anywhere in China. Positive shipboard comments, bed was comfortable, room was clean, a/c worked fine and dinner was ok, the two servers assigned to our table were very nice and accommodating. As far as the Yangtze River cruise, the Three Gorges Dam & Xiling Gorge, Qutang Gorges, Lesser Three Gorges anyone could have seen more on a TRAVELOG as most every day was Smog limiting visibility to less than a half of mile. Disembarking at Chongqing was a real experience walking about 250 steps on Floating Docks and then up 72 Steps to the awaiting bus. Then it was Bus ride to the Chongqing Zoo with about 30 minutes Free Time to see the PANDA BEARS followed by a long walk to an art gallery for a 30 minute presentation by an accomplished artist. Then lunch and off to the airport again for about One and a half flight to Xian to the hotel; next day off to see the Terra Cotta Warriors about a two hour visit before flying to Beijing. Most days on this tour you were required to have luggage out of the room by 6:00am or 6:30am and to be on the bus by 7:30am and one day it was required to be on the bus by 7:00am. The two days in Beijing were about the same, a constant hustle; the tour director was well prepared and gave excellent information about China on the bus and along the tour. Two (2)of the dinners were box lunches.We are happy that we had a week (7) nights in Shanghai before the Viking Cruise & Tour and Seven (7) nights in Beijing following the tour to see and experience the people and culture of China. Shortly, after we arrived home, I wrote a letter dated May 24, 2012 to Mr. Jason Pashko, Sr VP and copied Mr. Michael Sr VP and Mr. Eric Welter, Sr. VP about an issue that occurred in the final stages of booking this cruise. Unfortunately as of July 13, 2012, I have not been given the courtesy of a reply to my letter. Based on our experience noted above, we cannot recommend the 12 day "Viking River Cruises Yangtze Experience." We would rate this cruise tour as Poor. We would say the cruise was well marketed; but is Over Rated, the tour is Extremely Controlled consequently not much fun. This was a poor example of a China Experience. If all one did was get off the airplane and go on this Viking River Cruise Tour they would not have had much of an experience of the Chinese culture. Also we view the cost of this 12 day Viking Yangtze experience at $7,184. to be way overpriced. And lastly, we can't say much favorable for the quality of the management of Viking as they did not have the courtesy to reply to my letter of May 24, 2012; almost two (2) months ago. Our Recommendation is to Pass on Viking and look elsewhere for a Yangtze River cruise and tour experience. Read Less
Viking Emerald Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.4
Entertainment 4.0 4.1
Public Rooms 4.0 4.4
Fitness Recreation 4.0 3.5
Family N/A 3.5
Shore Excursion 5.0 4.6
Enrichment 5.0 4.4
Service 4.0 4.7
Value For Money 4.0 4.5
Rates 4.0 4.2

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