1 Helpful Vote
Sail Date: June 2019
We enjoy river cruises as opposed to ocean cruises. We enjoy the silence of the river, and the history surrounding it. On this Lewis and Clark themed cruise along the Snake and Columbia Rivers in Washington and Oregon, we relived a most ... Read More
We enjoy river cruises as opposed to ocean cruises. We enjoy the silence of the river, and the history surrounding it. On this Lewis and Clark themed cruise along the Snake and Columbia Rivers in Washington and Oregon, we relived a most important part of our nations past, forged in part by these two infamous explorers. Great shore excursions and presentations by the River Historian added to the experience. The hospitality of the ship and crew was outstanding. The food and drink was excellent. It should be noted that the Queen of the West is the line's oldest ship and the rooms and bathroom are smaller than newer ships. But so little time is spent in the room, we found the accommodations to be adequate. The one difficulty was a high step into the bathroom which may be difficult for an elderly person. We enjoyed the entire cruise so much that we immediately signed up for another cruise next year! Read Less
Sail Date: June 2019
Doing the Lewis and Clark riverboat Cruise has always been on our bucket list. This seemed to be a good time of the year. Queen of the West is an older boat and is very intimate. Bedroom very small but haven’t spent much time in it ... Read More
Doing the Lewis and Clark riverboat Cruise has always been on our bucket list. This seemed to be a good time of the year. Queen of the West is an older boat and is very intimate. Bedroom very small but haven’t spent much time in it but to sleep. Several places where you can sit, watch the scenery, read or visit with the new friends you meet daily. Crew very attentive and Edgar to please. First morning we boarded at 10:30 AM snakes and open bar has we were oriented to our boat. Meals have been delicious! Who doesn’t like a root beer float or ice cream sundae at 8 PM?? As we travel we learn more about the history of the area we are in. Loved Astoria’s quaint look. Houses on hills like San Francisco but then you seen a doe with her fawn meandering down the street or tucked under a 300 foot fir. Read Less
Sail Date: April 2019
We were a little hesitant to sail on the Queen of the West after reading some reviews here on cruise critic and other sites. We spent the night at the Red Lion Inn in Jantzen Beach. Hotel was very nice and the restaurant was as well. ... Read More
We were a little hesitant to sail on the Queen of the West after reading some reviews here on cruise critic and other sites. We spent the night at the Red Lion Inn in Jantzen Beach. Hotel was very nice and the restaurant was as well. The ship was docked within walking distance of the hotel. The crew was so well organized and had our luggage in our cabin by 9:00. We had cabin suite 402. There are only two owners suites on this deck. The cabin was spacious. A Keurig coffee machine is in these suites only. Bring your robe as they do not supply one. Cabin was awesome with views on both Starboard and Portside. There are doors on either side. My advice is to keep your cabin door locked even while you are occupying. We had at least 4 different passengers walk in thinking our cabin was a lounge or the pilot station.??? There is a sign that indicates St. Helen's suite 402. My guess is they were looki loos, not to mention a passenger who used our patio deck as her personal chair. The crew was wonderful. Can't say enough about them. Food is subjective. Some days it was good and some days not so good. This was the first cruise on the Columbia River for the season. The ship had been completely remodeled. It was refreshing to sit on new furniture and duvets. Closet space is ample. They provide umbrellas if needed. Cocktail hour has just about anything you would want and the hordeurves were exceptional. Captain was friendly and mingled with the passengers. My only complaint was there was a lack of communication from the Cruise Director and/or Captain when there were delays. We were delayed twice which shortened our excursions. Entertainment during cocktail hour was loud which prevented us to talk with other passengers. Most of us are 60+ so hearing is impaired somewhat. Lecturer Bill on this cruise was outstanding. Read Less
6 Helpful Votes
Sail Date: October 2018
I wanted to experience the area from the perspective of the river itself. I have traveled with American Cruise Lines before and wanted to do it again. The ship is one of the oldest in this fleet, but it was beautiful nonetheless. The cabin ... Read More
I wanted to experience the area from the perspective of the river itself. I have traveled with American Cruise Lines before and wanted to do it again. The ship is one of the oldest in this fleet, but it was beautiful nonetheless. The cabin was a little small, but as a single it was adequate. The common areas were lovely; very comfortable furniture and a great place to just relax. The captain was exceptional; personable and accessible. He often came to dinner to mingle with the passengers. He shared his stories with us and was very gracious in asking us to share our stories. The cruise director was such a lovely person. So much personality and eager to help proactively ensuring that all was well. The crew was exceptional; friendly and courteous, quick to help and easy to find when necessary. The food was delicious and varied. The portions were just right. You could always ask for more, but it seems that waste of food was minimized. The dining staff was wonderful; prompt service, quick to respond to requests, and always cheerful and friendly. The service from the entire crew could not have been better. The shore excursions ranged from interesting to spectacular. The highlights were Astoria, waterfalls, Mt. St. Helens, and the jet boat tour down the Snake River. The geography on the river was so interesting and unusual. All in all, I am very glad that I took this cruise. It was a wonderful, relaxing week. Read Less
4 Helpful Votes
Sail Date: September 2018
Before I start, let me say that overall the cruise was OK for my wife and I. For my 87 year old mother who we brought, the cruise was better than OK and she enjoyed it a lot. Having never been on another river cruise, she had no real ... Read More
Before I start, let me say that overall the cruise was OK for my wife and I. For my 87 year old mother who we brought, the cruise was better than OK and she enjoyed it a lot. Having never been on another river cruise, she had no real expectations and so it was a great experience for her. For us, this was the first and probably last US based river cruise. All of our experience is on Viking which we knew going in was going to be hard to compare. As mentioned earlier, I am good with period décor and to some degree period accommodations. That said, when one pays for owner suite rooms, those rooms should at least be maintained/not dated. Suite 402 exhibited many squawks including several ceiling panels bent and one completely loose/hanging down at one end, carpet was stained, chairs were missing buttons and worn, chrome soap dish and toothbrush holder were loose, shower soap holder was chipped, outdoor candles on our balcony were all inop, back door handle was loose and back door had visible hinge wedge made out of balled up painters tape, all vertical blinds had at least one (if not several) bent vanes. These are ALL routine maintenance items that there is really no excuse for having not addressed either before or during the cruise - ESPECIALLY if one is paying extra for the owners suite. Last but not least, while I can almost rationalize the wine not being restocked daily in the owner suite, it is hard to imagine (other than lack of attention to detail) why the water and juice were not and why one of the days 1 used wine glass was taken but no new clean one left in its place. Beyond the room squawks, a suggestion I might have is to put a Suite Number sign on the outside of the back door (similar to the sign on the front door). SEVERAL times during the cruise people presumably exploring the ship either walked into our room or tried to walk in (learned after day 2 to keep door locked). A suite marker might help them understand it is not just a passage to the other side or that there is not an inside staircase down to the deck below. At the ship level, the paint has been reasonably maintained with no visible rust and/or staining noticeable - great. Upholstery throughout though was noticeably stained and worn giving a less than warm feeling about sitting on any of the furniture. This was the most noticeable in the dining room and thank heaven those chairs were completely replaced half way through the cruise. Prior to replacing them, honestly ACL, they were just plain disgusting. As for the carpet, it was mostly good except for when you come to the stairs. There were no less than three different carpet styles going from deck one to deck two and one really bad face seam going between another level. I get that it is less expensive to patch in like was done, but seriously, it LOOKS patched in and thus detracts from the sense that the ship is well maintained. Add to this the fact that there were missing and broken paddles on the paddle wheel and, well, again it detracts from the experience knowing that overall maintenance is a little lax and where done cuts corners - presumably for budget reasons. The crew does a great job of compensating for the maintenance deficiencies with helpful attitude and smiles so I give ACL credit for that. Overall however, I am sorry to say I will likely not use ACL again and would definitely not recommend the Queen of The West. I had really hoped for a better cruise experience but the maintenance and service distractions at the owner suite level were to say the least more than a little disappointing Read Less
4 Helpful Votes
Sail Date: August 2018
Wanted to see the northwest and brochures for American Cruise lines was inviting. The queen of the West American Cruise Line trip was very disappointing. The ship was old, food mediocre, overpriced, noisy going through the locks. The young ... Read More
Wanted to see the northwest and brochures for American Cruise lines was inviting. The queen of the West American Cruise Line trip was very disappointing. The ship was old, food mediocre, overpriced, noisy going through the locks. The young staff, wait staff, while they try hard are only part timers. The stops were boring, except for the Snake River jet boat. , sad to pay so much and be let down. The entertainment was not good, except for Kevin Neil, who was great !!! They could have him every night. Not the fault of the line, but the smoke from the California and Canadian fires really obstructed our views. Even when you get to a excursion you like, there is not enough time to stay. Breakfast was the only meal that was ok ( as a cook myself, hard to mess up breakfast). Queen of the West was supposed to be refurbished. They put new carpeting on the top deck and new chairs. Save your money. Read Less
Sail Date: June 2018
We chose this cruise because it offered an opportunity to see parts of the US that we had not visited. We specifically chose this itinerary because it gave us a chance to reunite with old friends in our embarkation city of Portland, OR. ... Read More
We chose this cruise because it offered an opportunity to see parts of the US that we had not visited. We specifically chose this itinerary because it gave us a chance to reunite with old friends in our embarkation city of Portland, OR. This was our second cruise with American Cruise Lines and I have to say that they have improved their service since our first cruise almost 10 years ago. Specifically, they have increased their staffing so that they have teams that handle each aspect of the cruise, i.e., wait staff, housekeeping, and boat handling; on our first cruise, each crew member handled all of those duties, so they were really taxed. The complimentary hotel stay at the origin city was pretty good and convenient to the embarkation of the ship. Embarkation process was flawless. The ship is in pretty good shape overall, but you can tell that it has been some time since it was renovated; good news is that they have added usb ports in the staterooms. Food was generally excellent and flavorful; they have added an option to choose 1/2 portions at meals (great idea). The crew did an excellent job throughout the cruise; wait staff was especially good. Always enjoyed the daily happy hour before dinner. On board entertainment and activities were very good. Shore excursions were OK, but in several cases, e.g., Mt St Helen's, provided only a limited time to take in everything. As expected, scenery was excellent, although it was unseasonable hot and we encountered smoke from fires in OR twice. We would recommend this cruise and vessel. Read Less
4 Helpful Votes
Sail Date: June 2018
Wanted to see the snake/columbia rivers. Only cruise line to offer the itinerary we wanted. PLUSES: * FRIENDLY CREW, ALBEIT INEXPERIENCED * OPEN BAR COCKTAIL HOUR EACH EVENING * SMOOTH RIDE, COMFORTABLE SEATING ON DECK * ... Read More
Wanted to see the snake/columbia rivers. Only cruise line to offer the itinerary we wanted. PLUSES: * FRIENDLY CREW, ALBEIT INEXPERIENCED * OPEN BAR COCKTAIL HOUR EACH EVENING * SMOOTH RIDE, COMFORTABLE SEATING ON DECK * GOOD ON-BOARD LECTURES ON LOCAL HISTORY * MT ST HELENS TOUR WAS INTERESTING * EASY EMBARKATION/DISENBARKATION MINUSES: * food quality was average to poor...served mostly salads for lunch; too few choices. Dinners ok if you like fish..i dont. * food quantity was inadequate for most people. One small piece (one inch long) of bread served for each person at table . Requests for more did not result in extra bread. * cabins very small..i stubbed my foot several times on the metal step into the bathroom. * for several days the hot water for the shower was lukewarm and uncomfortable . * the ship has one small elevator and 4 decks. The elevator was malfunctioned on the first day and would only support one person at a time (rated for 10 persons). It stopped between floors and my wife tripped trying to get out of it. It was then closed for 3 days and the crew was required to carry disabled passengers up and down the stairs. I have a cardiac condition which required me to stop and rest at each landing for most of the week. * cruise was billed as a "wine cruise"...wine was served each nite with dinner but the wine was all local cheap stuff from the wa/or area and nowhere near the best they make. On several occasions i asked for some better wine to be served and was accommodated although just my glass was filled; the remainder of the dinner guests were not offered any. * wi-fi was only occasionally available in our cabin; dropped out often. * paid extra for a "beer tasting"...we were walked off the boat several blocks up a steep incline which i was barely able to negotiate and ushered into the back room of a local bar. We were served 2 small samples of a local craft beer and one small sample of a local cider, both of which were average to poor quality. Strangely none of the product we tasted was available for sale (?) although i would not have purchased it anyway. * the on-board "entertainment" was invisible. There were some musicians at the cocktail hour each nite playing background music. The blues band was ok. * the only exercise equipment or space on board was two bikes outside on the top deck... SUMMARY: Considering the poor food quality, quantity and choices, the mediocre accommodations and the water/elevator issues, this cruise is a poor value overall. We have been on 3 eu river cruises which cost less, have vastly better food and drink and much better on-board entertainment. The "queen of the west" is an old queen...the recent re-furbishment wasn't evident...still reminded me of cruising in the 1950's and 1960's on cheap boats. I would not recommend this cruise line, and especially this boat, to anyone. We will likely go back to viking or ama which have vastly better service, food and newer boats. Read Less
2 Helpful Votes
Sail Date: June 2018
We took my 86 year old mother so we were looking for something she could enjoy with amenities for the disabled. We were told this ship could accommodate the disabled to include most excursions. They boasted the ship had hotel like ... Read More
We took my 86 year old mother so we were looking for something she could enjoy with amenities for the disabled. We were told this ship could accommodate the disabled to include most excursions. They boasted the ship had hotel like staterooms and bathrooms and that was not remotely accurate. We paid the big bucks for the owner's suites and thank goodness we did or it would have been a very bad experience. Everyone on the ship complained about the tiny staterooms with no room at all. My mom and two of our friends were in one of the owner's suite and we were in the other. It was tight for 3 people and adequate for my husband and I. The bathroom was a disaster. Tiny like a typical cruise ship and not remotely handicap accessible. Big step up to get into this tiny bathroom and a lip you catch your toe on to go out plus the big step down. It's a miracle none of us fell. Because the bathroom was tiny and there were 3 in the one suite, they looked for another bathroom on the ship and there was only one. The pictures and description of the rooms was totally NOTHING like our rooms or bathrooms. No closet (just an armoire which took up space) and that teny tiny bathroom. We did the Columbia and Snake River cruise and the embarkation port and disembarkation port and every stop in between was fantastic. The food was great! The staff was great! The excursions were great! The entertainment was fair as it was geared for the over 70 crowd (the average age on the ship was 73 so if you are younger like we are, might chose something more for your age). The Historian was boring and droned on and on. He didn't pick up on queues like people sleeping through his lecture. He loved to hear himself talk. He was knowledgeable but yawn! There was one great bus driver, Jodi, who gave a narrated tour on every single excursion. If you got on one of the gentleman's buses forget it. Crickets. One bus driver even turned on a rerun of Johnny Carson while we were driving back from our Portland Tour. He could have told us so much about the city, the area, etc. but instead we watched Johnny Carson. But, overall we really enjoyed it. The scenary was to die for and we learned so much. I would recommend that cruise but I don't recommend that ship. Read Less
1 Helpful Vote
Sail Date: May 2018
After our 2017 cruise on the Queen of the Mississippi, we wanted to experience another cruise on ACL. We piggybacked this cruise with a few days in the Willamette Valley, so the shorter cruise time was not an issue. The food was great, ... Read More
After our 2017 cruise on the Queen of the Mississippi, we wanted to experience another cruise on ACL. We piggybacked this cruise with a few days in the Willamette Valley, so the shorter cruise time was not an issue. The food was great, although the portion sizes did seem a little smaller than our prior cruise. Note that this ship is not one that ACL had built; so the orientation is a bit different than their other ships. You have to step up to get into the bathroom (which was not an issue for us but could be for someone using a walker). There were plenty of shore excursions to choose from (complimentary as well as reasonably priced options), as well as wandering on your own in Hood River. On-board lectures as well about Lewis and Clark, since we were in Lewis and Clark territory. You should pay up for the larger staterooms if you can. It was also a nice touch that the wines were all either Washington state or Oregon wines. These cruises attract an older crowd (not for children). Read Less
2 Helpful Votes
Sail Date: October 2017
This was the last cruise of the season, Portland R/T, with only the western half of the Columbia River. The weather was OK, often cloudy & rainy, some sun, but to be expected in mid-October in Oregon. The tours/guides were excellent, ... Read More
This was the last cruise of the season, Portland R/T, with only the western half of the Columbia River. The weather was OK, often cloudy & rainy, some sun, but to be expected in mid-October in Oregon. The tours/guides were excellent, altho we wished for more time at Mt St Helens and some of the Lewis & Clark sites. The ship was charmingly decorated in traditional paddlewheel style. The cabin/bathroom were quite small but adequate since you didn't spend much time there. The crew was outstanding, from deckhands to housekeeping to servers to ship management and office staff. All of our arrangements were handled efficiently, professionally and cheerfully. Another couple had to change their scheduled cruise date due to medical issues, and it was done without problems or extra fees. What other travel company does that? The lounges and dining room were very nice, with coffee/tea/snacks always available. The food was outstanding, both at regular meals and evening cocktail hour. Wine/beer and liquor was free-flowing during cocktail time, with wine/beer available at lunch/dinner. Evening entertainment was low-key, a singer of musical duo. A nice feature was having a hotel night (Raddisson Airport was OK) in Portland the night before embarking. This gave us a chance to meet other passengers, a nice touch. Pre/post transfers were handled perfectly. The passengers were "senior citizens" who have the time & money to travel on ACL. The group was very friendly & compatible, with interesting people to share stories and meals. Would I go on ACL again? Maybe. The Queen of the West is the smallest, oldest boat in the group, and I think their other ships would be nicer and have larger cabins. Even at a special sale rate, it was $500+/day/person. While they hyped their other cruises in an sales session, I'm inclined to spend the money in other tours (self or escorted). That said, it was a very good choice for the older passengers who need everything arranged for them. I might consider an Alaskan cruise because of the ability to get into places that larger ships can't reach. It's a trade-off of $$ vs convenience. Read Less
2 Helpful Votes
Sail Date: October 2017
The scenery on the Colombia River is outstanding. The sites were interesting but didn't get to stay long enough at Mt. St. Helen’s and the Rose Park in Portland. There was a lot to do in these two areas that warranted more time. ... Read More
The scenery on the Colombia River is outstanding. The sites were interesting but didn't get to stay long enough at Mt. St. Helen’s and the Rose Park in Portland. There was a lot to do in these two areas that warranted more time. The overall pace of the cruise is geared for seniors. Though I am one ( mid sixties and fortunately healthy, I would have preferred a bit more activity. Since most folks were in their 80’s I think the pace worked well for them. There was nightly entertainment starting at Happy Hour though nothing through out the day. Some afternoons there were lectures on Lewis and Clark that were quite infomative. Food was good and plentiful but don't expect gourmet. The ship itself was one of the older ones in American Cruise’s fleet. I was glad to hear that this trip was the last until refurbished. When traveling again, I would definitely opt for one of their newer ships that has updated furnishings and better accommodations. The Staff was very friendly especially the ship manager who went out of her way to be accommodating to your needs. Headquarters also was responsive to my concerns. Read Less
2 Helpful Votes
Sail Date: October 2017
My 92 year old mom wanted to do this, so my sister and I took her. It was wonderful. We stayed in Room 401 on Queen of the West, which held the three of us easily. (They moved out the large bed and gave us three twins: perfect!) ... Read More
My 92 year old mom wanted to do this, so my sister and I took her. It was wonderful. We stayed in Room 401 on Queen of the West, which held the three of us easily. (They moved out the large bed and gave us three twins: perfect!) Mom's vision is very limited, so it was mostly about staying aboard and enjoying the time together as we leisurely moved along the Columbia River. The room had a refrigerator, Keurig, sofa, desk, easy chairs...was so comfortable, and the view from our picture windows (on both sides of the room/ship) so delightful that we were able to comfortably be in the room with mom as needed during the day. Food was so delicious, and portions were appropriate (you could ask for half portions). Late afternoon cocktail hour (with appetizers) provided the time to mingle with other guests as desired. Service was delightful...any request we made was quickly accommodated, and we felt pampered. The hotel the night before (Red Lion) was very nice, with a good restaurant on site. Boarding/deboarding went smoothly and efficiently. We would definitely do this again!!! Read Less
6 Helpful Votes
Sail Date: August 2017
Set this up so that we could visit Idaho for the total eclipse two days after the cruise docked. Informative history lectures about Lewis and Clark and the area were great. Meals could have offered a little more variety but were timely, ... Read More
Set this up so that we could visit Idaho for the total eclipse two days after the cruise docked. Informative history lectures about Lewis and Clark and the area were great. Meals could have offered a little more variety but were timely, well prepared and presented well. Staff and captain were excellent and very friendly. I was not concerned about poor cell service, this was a vacation and I never used the phone once. Wi-Fi was available in two of the lounges which was more than adequate. This is definitely a tour for older people, I don't think anyone was less than 65, so I would not bring children on this tour. Would have preferred to spend more time at the Bonneville Dam. The food was good and well prepared but very heavy on fish selections. Most of the food for the trip was locally sourced. Service by the crew was excellent Read Less
2 Helpful Votes
Sail Date: August 2017
The Queen of the West is an old paddle wheeler that should be retired. The crew was extremely friendly and helpful and the service was excellent. However the food choices were limited and my diabetic requests were never sent to the ship ... Read More
The Queen of the West is an old paddle wheeler that should be retired. The crew was extremely friendly and helpful and the service was excellent. However the food choices were limited and my diabetic requests were never sent to the ship from the home office. The cost of the cruise is very expensive for one can sail for two weeks in European Rivers for the price of this one week on the Snake and Columbia Rivers. What food was provided was excellent as well as the wait staff. The cabin is smaller than advertised however not a huge factor as one spends little time in the cabin. The ports of call were very worthwhile however more time could be spent in Portland at the end as we remained in Astoria until 4 am the night before. The shore excursions could have been briefed to us before the arrival and not a short blurp at the very beginning. Read Less
6 Helpful Votes
Sail Date: July 2017
We selected theLewis & Clark itinerary. Overall we were pleased but size & lack of decor in cabin was disappointing. Very small single closet for 2 people. No place to store suitcases Only 3 drawers. Balcony is small & has 2 ... Read More
We selected theLewis & Clark itinerary. Overall we were pleased but size & lack of decor in cabin was disappointing. Very small single closet for 2 people. No place to store suitcases Only 3 drawers. Balcony is small & has 2 cheap chairs & 1 small table. This is an expensive cruise & since we only drink 1-2 glasses of wine per day the included free drinks was not necessary. The staff & food was good.There is no exercise equipment and limited space to walk on top deck. Bus transportation and guides on tours was excellent. Age of passengers 60-91. Many passengers had physical limitations but crew was very helpful. Precruise information could have been more descriptive as to amount of time to destination and length of tour. Maryhill Museum was surprisingly excellent, to include some Rodin works. Jetboat tour on Snake river was a lot safer and smoother than we thought. It was very hot ,over 100 degrees and as on all tours free cold bottled water was available. Lunch midway was a hot BBQ meal. Would have preferred cold sandwiches. Read Less
2 Helpful Votes
Sail Date: July 2017
I am 62 years old and went with my 89 year-old mother who is still very mobile. Parts of the cruise were interesting and others not. First of all, let me tell you that the accommodations were very nice. Unfortunately, we didn't pay ... Read More
I am 62 years old and went with my 89 year-old mother who is still very mobile. Parts of the cruise were interesting and others not. First of all, let me tell you that the accommodations were very nice. Unfortunately, we didn't pay for a balcony and so we were on the basement floor where many of the entertainers have their rooms and it can be noisy at night. We could hear the toilets flushing constantly from the floor above and the public bathroom outside in the hallway. The free wifi and even by cell service were often not working in the room and I had to go out into the hallway or up to the library on the second floor to use the free internet or even call my wife. There was a 24 hour period on the Snake River where there was no cell service or wifi at all. There were a few teens and young couples but very sparse. The cruise is for seniors.The entertainment was very boring for us, no exercise equipment, no pool, just a library and a piano bar...snooze!. Good for old timers who like old Broadway shows or music from the 40s. The excursions for the most part were decent The food was excellent, best part of the cruise. Even though we were given the late dinner time, we were able to change it to the later time by asking the matre d, Carmen. We were even able to get into the private dining area for than the 2 times normally allowed. In the private dining area, we were able to have lobster tail, which was pretty small...so we just asked for two of them. We liked some of the excursions, and some we didn't. The trip to see Fort Clatsop and the Snake River excursion (charge) were very good. Read Less
3 Helpful Votes
Sail Date: July 2017
We love river cruises because of the constant beautiful scenery and the slower, more relaxing pace. This cruise was no exception ... and the weather was very agreeable, too! The crew members all did a fantastic job in anticipating our ... Read More
We love river cruises because of the constant beautiful scenery and the slower, more relaxing pace. This cruise was no exception ... and the weather was very agreeable, too! The crew members all did a fantastic job in anticipating our every want and need, and even worked hard to make an unforeseeable situation (one of the bridges near the end of our cruise was hit and damaged by a previous vessel, so we were unable to cruise to our final port) be as manageable and enjoyable as possible. We saw some fantastic cities when we were in port. In addition to having the opportunity to visit many sites in these cities as a group, we also had ample opportunity to meander the streets independently. Our cabin was very comfortable, although we were too busy to spend much time in it! The food was superb ... and there was PLENTY to eat, all day and all night, if desired! (Thanks for the Andes mints available 24/7!) I don't think there was a single cruise member that didn't smile and greet us each time we saw them, even if it was a dozen times a day. We are already booked for another cruise in 2019 ... and wish that it was here already! Happy cruising! Read Less
4 Helpful Votes
Sail Date: June 2017
The size of the ship was a selling point. It wasn't large. We were able to disembark smoothly at various ports and explore them. Ships' crew was the best!. Very helpful and fantastic at what they did. We felt like royalty. ... Read More
The size of the ship was a selling point. It wasn't large. We were able to disembark smoothly at various ports and explore them. Ships' crew was the best!. Very helpful and fantastic at what they did. We felt like royalty. The cruse director Natalie kept us running smoothly. One day we played bingo on Board and we got prizes!! Dining was fantastic. Majority of food served was locally grown. We had various food choices for each meal. It was like having your own personal Chief. And if it wasn't on the menu, the Chief was very accommodating. We saw him go out the way and prepare Hot Dogs for two young ladies and pizza for another set of children. We had entertainment each night with additional desserts. We didn't have to worry about the cost of anything except for the offered Shore excursions. We would diffidently book another cruse this American Cruise Lines. Read Less
3 Helpful Votes
Sail Date: June 2017
We saw your advertisement on TV and decided to investigate. What a great choice we made, the journey on the Columbia River and the Snake River was glorious even though we are "local". Saw things that we had never seen before. ... Read More
We saw your advertisement on TV and decided to investigate. What a great choice we made, the journey on the Columbia River and the Snake River was glorious even though we are "local". Saw things that we had never seen before. What a great staff you have from getting us on board, housekeeping, dining staff, managers, all the way through to the Captain. All were delightful and made us feel at home. We are so looking forward to our next journey with you, The Mississippi River trip. These cruises are fairly expensive so we need to save up and will be sailing with you again in 2 years. Thanks to all those folks working on our ship, making us feel so important!!! A big hi and thank you to Maggie, our server in the dining room. We attempted to sit in her area for each meal. Can't wait to see you all again. Read Less
4 Helpful Votes
Sail Date: May 2017
Wanted to see the Columbia and Snake rivers. While this boat was an older one and cabins were a bit small, the overall trip was excellent throughout the cruise, from top to bottom, from the captain to the daily servers, cruise and hotel ... Read More
Wanted to see the Columbia and Snake rivers. While this boat was an older one and cabins were a bit small, the overall trip was excellent throughout the cruise, from top to bottom, from the captain to the daily servers, cruise and hotel director to cabin attendants. We've traveled extensively internationally and domestically, and we can say the service was as good as it gets.. Also, entertainment and lectures were enjoyable and instructive. Food was good in general with a few low points, but overall it was good. Cabin was clean and well attended, though small, around 150 sf. The scenery was wonderful and when we had an excursion, we had plenty time to enjoy the trip. Excursions covered the main sites along the route and we were well informed about the sites before leaving the boat. Bus driver was informative, friendly and helpful. Departures and arrival times were generally on time, but we were on vacation, so that was not of concern. Read Less
2 Helpful Votes
Sail Date: May 2017
My wife chose this as our first cruise. I follow the History of the American West and my interest was peaked. God made all the reservations and everything as this was her first vacation planning adventure. We came to relax and let ... Read More
My wife chose this as our first cruise. I follow the History of the American West and my interest was peaked. God made all the reservations and everything as this was her first vacation planning adventure. We came to relax and let Miss America solve World Peace and World Hunger as she was more qualified than us. Very good trip with open seating for all meals. You were NOT assigned a table. In addition ship had 193 people on it and it was just fun to enjoy the scenery, the lock system and trips to Mt St Helena and the Gorge Museum in which the curator did a fantastic job, but no one went to see it. The towns we stopped at were small and some did not even have a Wal Mart. So evidently it was not an official city in the USA without a Walmart. We shop at COSTCO. The historian who gave various talks with slides on the Lewis & Clark Expedition did it with a little humor and it was not a dry college lecture. Had a 1 on 1 with him as the fur trappers were the precursors to the the settlement of the American West even though they were not mention in the L&C Diaries. Had a poor PR Dept If you want to see the West and just relax this is a trip for you.. Read Less
5 Helpful Votes
Sail Date: May 2017
We wanted to experience an history filled adventure. The Captain and crew were just excellent. Very thoughtful, kind and interesting. We had excellent weather for 6 of the seven days too! We had no idea the cabins were so small ... Read More
We wanted to experience an history filled adventure. The Captain and crew were just excellent. Very thoughtful, kind and interesting. We had excellent weather for 6 of the seven days too! We had no idea the cabins were so small however. The dinning was excellent but there was limited choices. We informed the curse line when we booked of a shell fish allergy, yet had to repeat that at every meal. Also we filled out a questionnaire at breakfast for lunch and dinner complete with our names and cabin number yet there was really no need for names/cabin numbers because they only used them to get a read on how much to prepare not who wanted what. There were a few problems like the only elevator, which my husband needed, was not working well - the doors opened before elevator was level with the floor. One man fell and hurt his head and was hospitalized with a broken collar bone. Several people tripped. Two of the servers (and most were the very best) got into an argument during cocktail hour pushing and shoving each other and splashed alcohol all over a guest. There were no enrichment activities, and the shore excursions were not well thought out. One of things we longed to do was to shop for things at each stop but at one everything was closed because it was Sunday, at another the bus was there to pick us up long before the stores opened and the only option available was Walmart - we didn't spend this much on a trip to go to Walmart. Also there was nothing to buy on the boat - even a catalog with branded items would have been a good idea. Read Less
3 Helpful Votes
Sail Date: May 2017
I have always wanted to travel the Columbia River, so, my husband and I brought along two other couples to enjoy our trip. It was a great trip the river was beautiful, the weather cooperated and we had sunshine nearly the whole trip which ... Read More
I have always wanted to travel the Columbia River, so, my husband and I brought along two other couples to enjoy our trip. It was a great trip the river was beautiful, the weather cooperated and we had sunshine nearly the whole trip which is unusual for that part of the country. Loved the entertainment both the musicians and the on board historian. Learned so much about the area including the animals. He was well informed about the salmon fishing and the rules governing it. Our room was wonderful with four large windows to look out and see the river and the beautiful scenery on both side of the banks. The sunset one evening was unbelievably beautiful. It must be wonderful to live along the banks of the Columbia River especially when the sun is out. I understand that it rains in that area a great deal of the time. Read Less
1 Helpful Vote
Sail Date: April 2017
Because of the length and the location. We love to cruise because it is a great way to see several places without packing and unpacking. Also, great to know where you can have great meals every day. The Columbia River area has always ... Read More
Because of the length and the location. We love to cruise because it is a great way to see several places without packing and unpacking. Also, great to know where you can have great meals every day. The Columbia River area has always been of interest to us. We were not disappointed. Even though it was early in the season, we had good enough weather to enjoy being outside at the ports. We enjoyed the tours and feel they were well-chosen. The Queen of the West was a fun ship to be on. We especially enjoyed the evening entertainment on this ship and hope they will continue to invite the artists on future voyages. We enjoyed the fact that there were only ninety-one people on board which gave us a chance to meet several very nice people. We enjoyed being able to move around at meal times and sit with different people. Read Less
Queen of the West Ratings
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