3 Helpful Votes
Sail Date: December 2018
This was to be a bucket list trip down the Intracoastal Waterway. The ports were interesting but the ship was a complete disappointment. Stateroom was very small. The amenities could have come from a cheap motel. Burned out light in ... Read More
This was to be a bucket list trip down the Intracoastal Waterway. The ports were interesting but the ship was a complete disappointment. Stateroom was very small. The amenities could have come from a cheap motel. Burned out light in the tiny bath was never replaced. Three pieces of personal property were discarded by housekeeping staff. WIFI was non-existent. Food was boring and tasteless. I actually lost weight on this cruise! On the last night my stuffed lobster tail had no lobster. It was sent back and plate was returned. I was told the lobster was in the stuffing. My husband pointed out his lobster. Finally I got my lobster but it was still on the original plate. The next morning my plate garnish was a rotten grape on a pick. We complained to management and were not given satisfaction. ACL is only interested in their own pocket not in customer service. There was no value for the amount of money this cost. We will never cruise with them again and certainly will never recommend ACL to others. Read Less
25 Helpful Votes
Sail Date: November 2018
I heard aboard that the owner reads all the reviews so after I sent in my 17 page complaint letter I waited weeks, just now received a response from the VP saying my letter will be used for training and if I'd like to book again ... Read More
I heard aboard that the owner reads all the reviews so after I sent in my 17 page complaint letter I waited weeks, just now received a response from the VP saying my letter will be used for training and if I'd like to book again before Feb 1st I will receive 25% discount. What an insult after asking for my money back. Day 1 room was clean but not stocked (no toilet paper and no water, only two towels? Then it just got worse..Disgusting room, housekeeper left a small key on the middle of bathroom floor, we left it for her to get, THREE days later she got it. Asked for water and cups in room, never got it. Thought our window was a broken dbl panel leaking and that's why we could see out of it until I CLEANED IT, and turns out it was just old dirt caked on. Interrior of the boat is old pale yellow couches and fixtures my 83 yr young Mom thought was old,boring,"Care-Center like". Blinds didn't work. I save a few people from tripping on extension cords throughout the week due to blatent stupidity when it comes to safety. One time at dinner I opened the rolls basket and found unbaked defrosted biscuits (yes like Pillsbury), I brought it to the attention of the wait staff and they rounded up all the baskets for the important part. Food was blah, vegetables were bagged frozen I guess, always wrinkly and blah. One of the staff told me he can't eat most of the food available. Staff personal things left here and there. Broken machines. Cheap bar choices. DO NOT DO THIS CRUISE ON THIS BOAT. I'm telling you, I can go on and on for 17 more pages, hygiene, crew with way too laid back of attitude, I was working on my vacation for the health and safety of my family and fellow passengers and as Mom said it "We are lucky we made it out of there in one piece" ...Our disembarkation was a flooded parking lot, rained the night before +an incoming tide. They had our flight information and could have told us this the night before and that morning, no one did. My Mom and I hopped a fence, rolled up our pants, threw our luggage in a dock cart and waddled and rolled to a street to get an Uber while the remaining passengers and staff just stood around, doing nothing but missing their flights and watching water. NOTHING was good about this cruise except the things we did away (tours, excursions) from it. WORST CRUISE EVER, and we've been on a lot. My first review because it was so bad I am shocked I didn't know ahead of time. VERY PRICEY for crap. A Thanksgiving we will never forget for the wrong reasons. And one more important thing to keep this short, Why would the VP ever think I would book another cruise with this company? -And there is no way they can be re-trined by Feb 1st, HA! What a horrible business plan to not have refunded our money. I have told many business associates, friends, neighbors about how bad this was and they have many friends as well. SHAME ON AMERICAN CRUISE LINES, jokers taking advantage of older people. Read Less
5 Helpful Votes
Sail Date: September 2018
My sister-in-law booked this cruise and invited my husband and I to join them. We have traveled numerous times together and have many of the same expectations and standards. Upon reading the itinerary we were excited for the ... Read More
My sister-in-law booked this cruise and invited my husband and I to join them. We have traveled numerous times together and have many of the same expectations and standards. Upon reading the itinerary we were excited for the adventure. Upon embarking, the ship smelled old! The flower arrangements were artificial and very dusty/old and tired looking. The main gathering room, The Chesapeake room, has dirty couches and broken blinds. The stateroom was one of “the larger” rooms with a king bed (actually two twins pushed together, VERY uncomfortable) was crowded. The TV was a 19” and hard to view from the bed. The brochure stated dvd’s were available, it failed to mention they were from the 1990’s and very few. Our cabin’s furniture was also very dated and soiled. Three small pillows were there, strange for a king sized bed. The bathroom was very small and cramped. On our preference sheet, we requested extra toiletries and a small fan, neither were provided. Actually, the ship RAN OUT of shampoo and they often did not replace the bar soap. On the third day of a seven day cruise, they couldn’t keep up with the towels. There were times we did NOT have ANY towels. I mentioned my concerns to hotel manager and he told me as he was walking away (over his shoulder) there isn’t any shampoo on the whole ship! He scolded me when I asked him for a replacement key and to keep it away from my cell phone. I mentioned it never worked and that it wasn’t near my phone, he just repeated my scolding louder. Tours were very disorganized and not ADA compliant. My husband had to lag behind to help other passengers as no cruise member did. The entertainment consisted of a banjo player (who was really pretty good) and several lectures! How is lecturing a bonus evening entertainment? The food was phenomenal! Jvon was our server and was fantastic, he kept us sane! There was NO room service so we never had breakfast on board. There was a coffee donut setup from 6-7 Read Less
2 Helpful Votes
Sail Date: July 2016
Friends had travelled on river cruises in Europe and wanted to try US cruises. We knew that they were more money than larges cruise ships but American Cruise Lines advertised that we would get professional and top rated service. This was ... Read More
Friends had travelled on river cruises in Europe and wanted to try US cruises. We knew that they were more money than larges cruise ships but American Cruise Lines advertised that we would get professional and top rated service. This was not the case as young college students that did the housekeeping and waited in the dining room had a 1 week training [as told to us] and were going back to school in a few weeks. The young men and women were Very nice, but not professionals as we were told. Ship was substandard compared to larger ones and the public rooms and decks were not taken care of [in terms of service or cleanliness] Top deck did not have garbage emptied or dirty glasses and ice cream dishes picked up for several days until we asked, and room balconies were never cleaned unless we asked. The evening entertainment was a joke and during the day the public rooms were used for naps or making puzzles. NOT a cruise for families as there was nothing for anyone under 70 to be involved with. Should have stated in advertising that it was a cruise line for the geriatric group. We would not, nor will we use this cruise line in the future. A relative has since cancelled a cruise up the Hudson and friends are rethinking a cruise to Nantucket on this cruise line. Professional staff was NOT friendly . Read Less
9 Helpful Votes
Sail Date: October 2015
When we first got on the ship, I thought, "This must be an old ship that they retrofitted". There were duct tape repairs in the dining room. The cabin looked like something out of the 1970s. Then the captain told us it had been ... Read More
When we first got on the ship, I thought, "This must be an old ship that they retrofitted". There were duct tape repairs in the dining room. The cabin looked like something out of the 1970s. Then the captain told us it had been built in 2010. Wha? When we arrived at Chelsea piers, we went where we were told to go. Nothing. We had to get out & ask. They told us to go to another pier. Nothing. Finally, we found someone with an ACL shirt, and he said, "No, you need to go to Pier XX". Did I mention it was, windy, cold, and my father-in-law is disabled? Did I mention that the porter almost dumped all of our luggage into the river on the very narrow gangway to the ship? Ugh. When we got to the ship, they had to transfer my FIL to a smaller wheelchair. I said "Are they making you move to another chair?" The captain turned and snapped at me, "Do you have a better idea?" I was totally shocked. Great way to start the cruise with the captain yelling at me. I didn't know that the gangway was too narrow for his wheelchair. Snapping at me was uncalled for. We got there at the time we were told to be there, and then staff told us we were way too early. The rooms weren't ready (I get it) so we sat in the lounge, which was filled with sofas. Does anyone know how difficult it is for elderly people to get up and down from a sofa? Some of the dining staff were great, helping my FIL when he fell out of his chair ... others, not so much. I saw unwashed hair, sloppy clothes, and one actually said, when we told him our food was cold, "Hey, I just deliver the food!" and did nothing to remedy the situation. The food was sub-cafeteria quality (and I use the word "quality" loosely). We kept seeing the same thing over and over in one shape or form. One of our excursions was riding on a bus for 2 hours, going around in circles. The stop at a "farm" to have apple cider was at a grocery store. The cruise director (after I realized there was one!) was shy and Missing in Action. The guest speaker was the only bright spot on the cruise, and I could tell she felt bad and was trying to make up for the cruise line's weaknesses. Information was not disseminated at all ... It was awful, awful, awful. One cruiser, who had been on the ship before, said "If this had been my first cruise I never would have come again." I can't say enough how I want those 7 days back again. Read Less
Sail Date: November 2014
First, we were told when we booked that the average age is 65. The actual average age is 80-82+. On board the cruise director told us she couldn't understand why we were told that? She said the cruise we were on is actually a bit ... Read More
First, we were told when we booked that the average age is 65. The actual average age is 80-82+. On board the cruise director told us she couldn't understand why we were told that? She said the cruise we were on is actually a bit younger than normal. So, then we see all the wheel chairs, walkers, canes, scooters sitting outside the dining room at our first meal, then we knew we made a bad decision. The ship is 4 years old, but on the inside it looked straight out of the '70s. The decor was unappealing. Much of the upholstered furniture was torn or soiled, probably from the wheel chairs, etc. This cruise costs $10,000 per couple which is absolutely outrageous for what it was. The food was mostly averge and sub par. In 7 days, we had two decent meals. All they do over and over is try and get you to book the next trip, and get some discount. They charge for all the land tours. We didn't do any, as we figured out how to do things on our own. We ate on land as much as possible to avoid the mediocre food. We felt like we had moved into an average assisted living home for the week, and it was way too long. Had we not spent that much money, we would have gotten off the boat after the first day. Again, for what you get, it's outrageously expensive!! They use young, completely inexperienced staff that complained to us about how management was not honest with them and were forced to sign contracts for 12 weeks. They make $30 per day, and clean the toilets when they are done in the kitchen. This is slave labor. Awful!!!! Read Less
2 Helpful Votes
Sail Date: June 2013
The worst cruise we have taken. Starting from the beginning: The American Cruise Line brochure says you can board the ship anywhere from 10:30 to 12:30 and the ship departs at 1:30. Our train from Boston got us to the ship at 12:15. When ... Read More
The worst cruise we have taken. Starting from the beginning: The American Cruise Line brochure says you can board the ship anywhere from 10:30 to 12:30 and the ship departs at 1:30. Our train from Boston got us to the ship at 12:15. When we boarded they had already given all the security and boarding information. From the minute we stepped on the ship there was a disconnect with the staff. The new Hotel Manager was constantly apologizing for the fact she had just arrived and needed to work on some "things". Why weren't these "things" addressed before she arrived or maybe that's why she was put on the ship. She kept saying please give me a few days to get things organized. On her behalf, by the end of the week, things were running smoother. Some of these "things" were .... Arriving at breakfast 15 minutes before it closed and nothing left on the buffet. The staff was rude and rushed, but we found out it was because most of them were new and just learning their jobs. The staff rushes through breakfast and then run to change their shirts to clean the cabins and then back for lunch. It's not the crews fault. They are very over worked and exhausted. I waited over an hour for hangers and a light bulb. Never came until turn down later that night. There was a power outage which resulted in two ovens being unusable for two days. Somehow they didn't get their ice cream order for four days and they ran out of plain yogurt. Food came out cold. How does that happen when they advertise everything is cooked to order? The very worst was when everyone started getting violently sick. They told the first lady who got sick it was caused by her dramamine, but then someone else got sick and then it ran rampant through out the ship ... they blamed it on everything but what it was... a nori virus. Neither the Captain or the Hotel Manager made an announcement about how they were handling it or told us what to do. It was like it didn't exist, except they did have two of their staff leave the ship so they didn't spread it. After my husband got sick I emailed our travel agent to tell her how unhappy and sick we were. She immediately emailed the home office and included my comments that said I was going to post the situation. That night two home office people magically arrived to asses the situation. Picture everyone getting sick and hogging the bathroom in their cabin and there was only one other unisex public bathroom on the whole ship. That bathroom wasn't even on the floor where the dining room is. Not pretty! The Independence was built in 2012 and is already tired out. The public sofas are dirty and the fabric has glaring holes. The staff is very poorly trained or possibly not trained at all. One very strange thing is there is no bar. They set up a folding table at 5:30 and close it at 6:30 when dinner starts. Its wonderful they don't want to nickel and dime the passengers and offer complimentary cocktails for an hour and wine and beer at lunch and dinner, but there isn't anywhere cozy to sit and get a drink other than from 5:30 to 6:30 p.m. They say you can eat anytime from 6:30 to 7:30, but if you want to relax and go in at 7:00 everyone else is eating and it seems to be a struggle for them to accommodate latecomers. The good news is the wine is decent and does flow freely. There is nothing warm and cozy about this ship from the table decorations that are a few sea shells, to nothing in the cabins. There isn't a refrigerator or ice, a flower, a fruit basket or even a tiny piece of chocolate. They don't even offer bottled water in the cabins. The food is only mediocre at best. The melon the entire week was never ripe. The only good news is when I complained that the vodka choices were not premium the new Hotel Manager went out and purchased a bottle of Grey Goose for me. Another passenger on the ship told me that if you request something before the cruise they will provide it but that is not advertised. We paid for the owner's suite. Hmmm. If I were the owner of this cruise line, I wouldn't want to stay in it. A very small tired love seat and chair are just lined up along the wall. The bed is mediocre and there is no headboard. The bathroom is small to say the least for an owners suite. Now I understand why they didn't show pictures of the four large suites in either the brochure or on line. Ok so the snob in me is coming out...today's bathmat should probably be downgraded to a rag and I can't find any slippers or a robe anywhere:). No one even puts a little chocolate on my bed at night:( One day when going ashore I asked the steward at the Gangway how they knew if everyone was back on board before they sailed, and he said "we don't"! No one checks in or out so they have no idea of who is or isn't on board. There are no phones in any of the cabins. I asked what we would we do if there were an emergency. I found out after my husband was so sick and I was racing throughout the ship looking for someone, that we were to use our cell phone (if we had one) to call the cell phone of either the Hotel Director of the Cruise Director. Apparently that was listed somewhere in the daily paper. I missed it. What if someone didn't have a cell phone? There is no room service. The best part of the cruise was the off ship lobster bake. Absolutely yummy lobster and mussels. In addition to everything else the elevator broke so everyone who needed it had to take the stairs or at least the ones who could. One elderly gentleman in a wheelchair had to have his lunch brought to him. Not sure whether he could get off all afternoon. In the end, the final dinner everyone told me was delicious. Steak and lobster with fresh cooked carrots. Nothing came out of a bag for this meal. Sadly I couldn't eat it because I came down with the virus. The staff did improve, but it was too late for our cruise. My final comment is this is a very casual cruise. The home office suggested a jacket for my husband. It was a waste of room in our suitcase. Also, if you want to work out, the only equipment is rusted out equipment on the top deck. I'm terribly sorry I can't be more positive about our cruise:( FYI, when complaining to customer service I didn't get an answer for almost three months!!! .   Read Less
Independence Ratings
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