17 Helpful Votes
Sail Date: November 2018
I heard aboard that the owner reads all the reviews so after I sent in my 17 page complaint letter I waited weeks, just now received a response from the VP saying my letter will be used for training and if I'd like to book again ... Read More
I heard aboard that the owner reads all the reviews so after I sent in my 17 page complaint letter I waited weeks, just now received a response from the VP saying my letter will be used for training and if I'd like to book again before Feb 1st I will receive 25% discount. What an insult after asking for my money back. Day 1 room was clean but not stocked (no toilet paper and no water, only two towels? Then it just got worse..Disgusting room, housekeeper left a small key on the middle of bathroom floor, we left it for her to get, THREE days later she got it. Asked for water and cups in room, never got it. Thought our window was a broken dbl panel leaking and that's why we could see out of it until I CLEANED IT, and turns out it was just old dirt caked on. Interrior of the boat is old pale yellow couches and fixtures my 83 yr young Mom thought was old,boring,"Care-Center like". Blinds didn't work. I save a few people from tripping on extension cords throughout the week due to blatent stupidity when it comes to safety. One time at dinner I opened the rolls basket and found unbaked defrosted biscuits (yes like Pillsbury), I brought it to the attention of the wait staff and they rounded up all the baskets for the important part. Food was blah, vegetables were bagged frozen I guess, always wrinkly and blah. One of the staff told me he can't eat most of the food available. Staff personal things left here and there. Broken machines. Cheap bar choices. DO NOT DO THIS CRUISE ON THIS BOAT. I'm telling you, I can go on and on for 17 more pages, hygiene, crew with way too laid back of attitude, I was working on my vacation for the health and safety of my family and fellow passengers and as Mom said it "We are lucky we made it out of there in one piece" ...Our disembarkation was a flooded parking lot, rained the night before +an incoming tide. They had our flight information and could have told us this the night before and that morning, no one did. My Mom and I hopped a fence, rolled up our pants, threw our luggage in a dock cart and waddled and rolled to a street to get an Uber while the remaining passengers and staff just stood around, doing nothing but missing their flights and watching water. NOTHING was good about this cruise except the things we did away (tours, excursions) from it. WORST CRUISE EVER, and we've been on a lot. My first review because it was so bad I am shocked I didn't know ahead of time. VERY PRICEY for crap. A Thanksgiving we will never forget for the wrong reasons. And one more important thing to keep this short, Why would the VP ever think I would book another cruise with this company? -And there is no way they can be re-trined by Feb 1st, HA! What a horrible business plan to not have refunded our money. I have told many business associates, friends, neighbors about how bad this was and they have many friends as well. SHAME ON AMERICAN CRUISE LINES, jokers taking advantage of older people. Read Less
2 Helpful Votes
Sail Date: October 2018
From my first contact by phone with the cruise agent through the debarkation, everyone and everything was a most pleasant experience. I have been on several cruises and this ranks near the top of the list. First and foremost was the ... Read More
From my first contact by phone with the cruise agent through the debarkation, everyone and everything was a most pleasant experience. I have been on several cruises and this ranks near the top of the list. First and foremost was the attentiveness and attitude of the entire crew which was directed t making our trip pleasant and enjoyable. The fact that passenger count was small (at capacity) allowed for interaction between everyone which made for a most comfortable time and conversation with all. The ship provided ready access to every public area and was clean and well manned. Our cabin was large by cruise ship standards and dining was excellent. The entertainment was good and their was always something to do. All personnel were dedicated to providing first class service to all passengers. The ports were well chosen and provided good shore experiences. I would most assuredly use American Cruise Lines again. Read Less
4 Helpful Votes
Sail Date: October 2018
Love the small ship! We had 100 passengers, so got to know most folks on board. The ship perhaps needs to be updated, but it was clean and serviceable. There were many problems with our key cards not working, but any crew member was able ... Read More
Love the small ship! We had 100 passengers, so got to know most folks on board. The ship perhaps needs to be updated, but it was clean and serviceable. There were many problems with our key cards not working, but any crew member was able to open for us, and resetting the key was pretty quick. We were in 204, so just steps from the lounge. I didn't go to the nightly entertainment, but the cabin was quiet even while the entertainment was in progress. Balcony was great, loved the fresh air. The folks in the cabin next door started smoking on their balcony, and the crew quickly shut that down, which I really appreciated. The food was excellent! Really, everything was top quality, cooked perfectly, and enough variety that I always found something I liked.The tours were good. I wish they'd told us more about the tours, but the ones we went on were worthwhile. Would definitely go again. No big ships for me, I love the small river cruises! Read Less
1 Helpful Vote
Sail Date: October 2018
This was my second cruise on the Independence and I have booked two more cruises for 2019 and 2020. We were able to take a New York City tour before sailing giving me a chance to visit the 911 Memorial, which was very important to me. ... Read More
This was my second cruise on the Independence and I have booked two more cruises for 2019 and 2020. We were able to take a New York City tour before sailing giving me a chance to visit the 911 Memorial, which was very important to me. Touring West Point was such a wonderful experience and the FDR Home and Library were a highlight of the trip as well. I could have spent a whole day there. I enjoy the atmosphere of the small ship and getting to know so many people. The age range of the passengers is more to my liking, closer to my age. And the fact that American Cruise Lines has staterooms designed for singles makes traveling a little less expensive for a single person. The food was wonderful and the variety at each meal was a real treat. The open seating at all meals made it so easy to get to know people. The service staff and management were exceptional. Looking forward to traveling with American Cruise Lines again. Read Less
2 Helpful Votes
Sail Date: October 2018
Hudson River - Fall foliage peak times are hard to predict and we missed the color this year. I would recommend taking a late October cruise in order to see color on the Hudson. Excursions - The excursions were fee-based, but the fees ... Read More
Hudson River - Fall foliage peak times are hard to predict and we missed the color this year. I would recommend taking a late October cruise in order to see color on the Hudson. Excursions - The excursions were fee-based, but the fees were reasonable. I thoroughly enjoyed the Lyndhurst Mansion, FDR's Hyde Park home and Presidential Library, Thomas Cole home, Olana, West Point, and the Albany City Tour of the State Capitol and NY State Museum. All were superb tours with informative guides. My only complaint is that there was not enough time at most places, especially Hyde Park, West Point, and NY Capitol and Museum in Albany. Entertainment - Nice variety (singers - several different groups, comedian, magician, violinist). Good entertainment. Lectures about the Hudson, the places we were going to visit the next day, the art and culture of the Hudson were very informative and added to the overall experience. Dining - I have never seen so much food at all hours of the day. No one could possible partake in all the food offerings. However, I found the food very salty and had a hard time finding low-sodium selections. The breakfast offerings were amazing. Don't know how they can't prepare so many choices on such a small ship. Cabin - Decor is a little dated. Room is large. There is a lot of drawer space. Bathroom is adequate for one person at a time. Room is not always re-stocked with items unless requested. Service - Varies. We had some excellent dining servers, and some who were new and just learning. Service is slow in the dining room. Embarkation and Disembarkation: Very efficient. New York City: If traveling some distance, one should spend a few days in NY City before or after the cruise. The city has so much to do. Even if you've been to NY before, there is always something new (such as observatory at 9/11 site) and new Broadway plays. Read Less
5 Helpful Votes
Sail Date: September 2018
My sister-in-law booked this cruise and invited my husband and I to join them. We have traveled numerous times together and have many of the same expectations and standards. Upon reading the itinerary we were excited for the ... Read More
My sister-in-law booked this cruise and invited my husband and I to join them. We have traveled numerous times together and have many of the same expectations and standards. Upon reading the itinerary we were excited for the adventure. Upon embarking, the ship smelled old! The flower arrangements were artificial and very dusty/old and tired looking. The main gathering room, The Chesapeake room, has dirty couches and broken blinds. The stateroom was one of “the larger” rooms with a king bed (actually two twins pushed together, VERY uncomfortable) was crowded. The TV was a 19” and hard to view from the bed. The brochure stated dvd’s were available, it failed to mention they were from the 1990’s and very few. Our cabin’s furniture was also very dated and soiled. Three small pillows were there, strange for a king sized bed. The bathroom was very small and cramped. On our preference sheet, we requested extra toiletries and a small fan, neither were provided. Actually, the ship RAN OUT of shampoo and they often did not replace the bar soap. On the third day of a seven day cruise, they couldn’t keep up with the towels. There were times we did NOT have ANY towels. I mentioned my concerns to hotel manager and he told me as he was walking away (over his shoulder) there isn’t any shampoo on the whole ship! He scolded me when I asked him for a replacement key and to keep it away from my cell phone. I mentioned it never worked and that it wasn’t near my phone, he just repeated my scolding louder. Tours were very disorganized and not ADA compliant. My husband had to lag behind to help other passengers as no cruise member did. The entertainment consisted of a banjo player (who was really pretty good) and several lectures! How is lecturing a bonus evening entertainment? The food was phenomenal! Jvon was our server and was fantastic, he kept us sane! There was NO room service so we never had breakfast on board. There was a coffee donut setup from 6-7 Read Less
3 Helpful Votes
Sail Date: August 2018
We, with two other couples who also were celebrating 55 years of marriage, were looking for a domestic, low key, intimate cruise. This well fit the bill although it was quite expensive relative to other luxury options......but we ... Read More
We, with two other couples who also were celebrating 55 years of marriage, were looking for a domestic, low key, intimate cruise. This well fit the bill although it was quite expensive relative to other luxury options......but we understood a small vessel simply had to be more expensive. The cruise met or exceeded many expectations, friendliness of staff, cleanliness and size of state rooms and other spaces, interesting ports, good shore excursions and generally good + food quality, variety and presentation. BUT, the food service was barely acceptable and the server we had would not last a day at a restaurant like Cracker Barrel. Aside from the captain, first mate, chef and hotel manager, the entire staff appeared inexperienced. While the staff were invariably polite, respectful and helpful, the lack of experience/training was obvious. I will not take another trip with them and certainly not recommend it to anyone....at half the price it would be decent. Read Less
3 Helpful Votes
Sail Date: August 2018
Every minute on this cruise was wonderful. I have traveled by car and RV on the Maine coast, but never from a cruise ship. It was just magical. Breathtaking scenery, wonderful meals, deliciously cooked, presented perfectly, and served ... Read More
Every minute on this cruise was wonderful. I have traveled by car and RV on the Maine coast, but never from a cruise ship. It was just magical. Breathtaking scenery, wonderful meals, deliciously cooked, presented perfectly, and served expertly. So many choices every day for every meal. Lots of excursion options, great speakers on board, all was outstanding. The staff were all helpful, friendly, knowledgable and professional. The staff doesn't know how to say "no" to any request. For example, during our daily happy hour I asked for a specific brand of liquor which they did not have on board ... but the Hotel Manager got it for me at the next port! How thoughtful is that!? I was traveling with 3 girlfriends, and I loved it so much (and knew that my husband would also), that I booked this same exact cruise next year for my husband and I to enjoy together. What more can I say? Read Less
2 Helpful Votes
Sail Date: June 2018
This was truly Small ship crushing at its finest. We had been on the coast of Maine when we lived in New England and decided seeing it from the water side would be fun and it was great. The dining was all we wanted and more than we ... Read More
This was truly Small ship crushing at its finest. We had been on the coast of Maine when we lived in New England and decided seeing it from the water side would be fun and it was great. The dining was all we wanted and more than we expected. The chefs were incredable. The Fourth of July “lobstah” and clam bake by the ocean in Rockland was “all you could eat” goodness. The entertainment was real New England. The whole process from reservations to disembarking was informative, professional and easy. We enjoyed this cruise so much that we have booked another one in nine months, joining the non cost Eagle Society so that we can enjoy a few extra events and chances for pre cruise accommodations and tours included with the cruises. We have enjoyed large ship cruises with family, however, we are having a ball planning cruises by ourselves. Read Less
Independence Ratings
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