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Sail Date: March 2019
The Divina is a beautiful ship, for sure. Clean, elegant, spacious. Definitely NOT American. And that's not a bad thing. We have plenty of "American style" cruiselines and to have another option is a plus. We've ... Read More
The Divina is a beautiful ship, for sure. Clean, elegant, spacious. Definitely NOT American. And that's not a bad thing. We have plenty of "American style" cruiselines and to have another option is a plus. We've recently returned from a 20 day Transatlantic journey and over the course of the cruise I've formed many opinions of this ship and the cruiseline in general. I'll start from the beginning. Sit back and relax- this may be information overload, but a lot of questions will be answered. Embarkation. Your cruise ticket will have a recommended time for your embarkation. Ignore that and get there when you want to. 11:00 am is fine. They will not turn you away. We did, however, have to wait awhile because as we found out once onboard, two crew members jumped ship in Miami. Defected. Left. So of course, immigration was investigating. We didn't have to wait long, however. We were onboard by 1:00 pm. Once we crossed over the gangway to the ship we noticed a lot of the ship was cordoned off and we had to go up to the Buffet- along with everyone else. So of course, it was crowded. Embarkation day- that's to be expected. No worries. We got our food, found a table and enjoyed our first Divina meal. The buffet is very large and the food is plentiful, varied and good. You do have to look around because there are different options around every corner. Burgers, hot dogs, wraps, pizza, salad and fruit can be found in the center area between Manitou and Calumet buffets. Fruit juices, tea and coffee are available all the time. They tend to run out of creamer a lot, though. Daily specials and desserts will be on either side. Just wander around a bit to get your bearings. Window tables are, of course, the most popular. They do have too many handicap accessible tables- they are usually all empty. Sit at one if you must, but be prepared to move if necessary. After lunch we checked on our cabin, which our amazing cabin steward, Maskur, told us was "almost ready." We were able to drop off our backpacks and go explore a bit. It was when we dropped off our bags that we noticed that our balcony cabin was small and had nothing more than a bed, a desk and two nightstands. No sofa. Quite a shock and disappointment considering they did not show a picture or diagram of our cabin style anywhere on their website. Balcony cabins are shown to have a sofa. This was a major issue for us- especially for a 3 week cruise. We waited a day to address this with guest relations because the we know the first day or two is so hectic for them. When we did go to inquire about the sofa we were told sorry- nothing we can do, the ship was sold out. Not wanting to give up so easily, we went back the next day to talk to a different agent. He seemed more sympathetic and understood that we didn't feel that we got what we paid for and said he'd contact us once we left New York City to see if there was another cabin available and if not he'd see what he could do. He never contacted us so we returned to him. Sorry- there was nothing he could do. We asked for a supervisor and he went behind closed doors to speak to his supervisor. The supervisor told him he had spoken to me at the Cruise Critic Meet and Mingle and I had told him or cruise was great. Partly true- I had actually said everything was great but we were disappointed in our cabin, which, of course, was brushed off. We were bewildered and disappointed but decided to shake it off and not let it ruin our cruise. So just beware- there is a very large percentage of balcony cabins that have ONLY a bed, two nightstands and a desk. No sofa, as is pictured on their website. Deceptive advertising. Issue number two is do not purchase anything online prior to your cruise. If you do and want to cancel or change your order once onboard- you won't be able to. We purchased a photo package on their website prior to sailing. Once onboard we decided that we did not need 10 photos of ourselves so we asked to cancel. Sorry- you purchased online you have to cancel online. Okay. We paid for 10 minutes of internet service to cancel our package. Since we'd already set sail we could not access our online account! Back to the photo department. Sorry. Nothing they could do. Sigh. Okay... well- we purchased the package, we'll choose some photos in a few days. You have to purchase all 10 at the same time. We went to the photo department to choose some pictures and found 7 that were decent so we asked them to hold those 7 until we posed for more photos on Italian night. When we returned and chose a few more pictures to complete our order- they had lost the original 7!! We had given them our chosen photos and our cabin number. Anyway- long story short- we ended up getting the manager involved. End result- they reprinted some (some were never found on the computer) gave us about 14 pictures instead of 10 and we're supposed to get a full refund because of all the time we had to spend going through all the photos multiple times. Haven't seen the refund come through yet. We did receive an email that it is being processed. Muster drill- a waste of time. You could not hear or understand what they were saying. Had there been an emergency it would have been total chaos. Television- on a 3 week cruise the ONLY channel we could access in English was a British news channel. Can we say "Brexit overload?" One or two days they did offer a few free movies, but the test of the time your choices were to pay for movies, watch British news or turn it off. Okay- enough with the problems we had personally. On with the good. As I said the ship is beautiful. And clean! Our room steward- Maskur- was amazing. Our waiter and his assistant were both wonderful. The staff in the buffet worked very hard. They will interact with you and converse with you if given a chance. They are far from home and missing their families. Ask about their family! They will beam as they tell you about their home. Food- The food in the buffet is plentiful, varied and good. We chose to eat there on several evenings when we didn't want to dress up for dinner. It was always great. The Black Crab is a beautiful restaurant. The variety is somewhat limited in my opinion but there was always something I could find and the portions are big. I never had anything that wasn't hot and good. The best kept secret is the Sports Bar. Hamburgers, Reuben sandwiches, fish and chips, Ceasar Salad, wings- all complimentary and all good! Finding a table is sometimes a challenge though. There are only a few tables and people tend to gather there to play cards or just chat without ordering food. And you have to eat your food there- you can't order and take it anywhere else. The Piazza del Doge has complimentary cookies, cakes and sandwiches throughout the day and night. Gelato is $3.50 for a small cup or $5.50 for a large. They also make Sundaes and shakes for $6.50- $7.50. I can't speak to any drinks packages- we never buy those. Not worth it for us. There are always juices, tea and coffee available in the Buffet. The bed- comfortable enough for me. A bit on the firm side but I slept well. Activities- Dance lessons, origami lessons, craft sessions, trivia games, scavenger hunts, bingo, exercise classes, yoga, etc. are available throughout the day. The entertainment team is busy and energetic all day long. Shows - Mostly music. Singing, dancers, a ventriloquist one night. As with any ship- we enjoyed some shows and didn't care for others. That's up to individual tastes. Ports- we booked the cruise for the ports. This was a 20 day Transatlantic repositioning cruise with incredible destinations. NYC, Bermuda, Azores, Portugal, Malaga and Valencia, Spain, Marseilles and Genoa. Overnight in 4 of the ports, which was amazing! NYC- was way too cold for these Florida people! We stayed onboard on a nearly empty ship, which was nice. Bermuda ended up being canceled due to weather.... from what I heard this was the 3rd time in a row Bermuda has been cancelled- but that could be hearsay. We ended up in Tenerife in the Canary islands. A bit of a RIP off many felt, because we were supposed to have 2 full days in Bermuda, instead we got an extra sea day, and a not so great alternative port- and no refund on lost port taxes for Bermuda. It would have made more sense to give us extra time in one of our shorter ports- as we only had 6- 7 hours in several of our ports. I do understand, though, that there could be scheduling problems. Finally- MSC is a fine cruiseline and the Divina is a beautiful ship. The big area that MSC needs to improve on is communication. Talk to 3 different people about an issue and you will get 3 different answers. They are not consistent. Know this before you sail and you will be fine. Their website..... well- I'll just say it needs work and I'll leave it at that. Will I choose MSC for future cruises? Probably not. Crystal staircases and pretty decor can't make up for poor customer service and lack of communication. MSC is privately owned, answers to no one and simply does not appear to care about their guests. Read Less
3 Helpful Votes
Sail Date: February 2019
We chose this cruise because of the itinerary. Unfortunately they are not offering the same one next year or we would be on it again. 1. The ship is beautiful! The cabins are spacious and clean. The ship overall is kept in top ... Read More
We chose this cruise because of the itinerary. Unfortunately they are not offering the same one next year or we would be on it again. 1. The ship is beautiful! The cabins are spacious and clean. The ship overall is kept in top notch form. Both in repairs and cleanliness. 2. The food is very good. We did wish that MSC offered free dining in more locations like Norwegian cruise line does. Eating in the dining room every night got monotonous. 3. The entertainment was very good. Talented dancers and singers, but VERY repetitive. The opera could be eliminated, although they were very good singers. Other entertainment in the bars was very pleasant. 4. We had no issues with embarkment and disembarkment. The embarkment was slow, but apparently not a MSC issue, but customs issue... so I heard. Once they began though it happened quite quickly. Most of the luggage was in our rooms within the hour. The other suitcase was more like two to three hours. We didn't sit and wait, so I'm not sure exactly. We went to the sport bar right away because no one was there. That worked our great. 5. Lovely pools. Enjoyed the depth because they weren't packed full of standers. They were deeper pools, so you had to swim somewhat. 6. The dining staff rating is a bit lower because of this being a European ship. They don't gush over the customers as we Americans are used to on other cruise lines, tho they weren't rude either. The bar waiters and waitresses seemed quite pleasant. 7. Our room steward was very nice but due to the language barrier he didn't say much, but always smiled. No towel animals or towel persons as we have grown to expect from other cruise lines..no big deal. 8. There was a morning activity at the pool each day which I though was great. Stretching, exercise, dance lessons...etc. As I said earlier. I really wish they would have offered the exact same itinerary for 2020...disappointed. Read Less
2 Helpful Votes
Sail Date: February 2019
This was our 32nd cruise on many different cruise lines and our 4th on the Divina. I have written positive reviews on the Divina in the past mentioning the nice ship, the interesting international diversity, the great entertainment and ... Read More
This was our 32nd cruise on many different cruise lines and our 4th on the Divina. I have written positive reviews on the Divina in the past mentioning the nice ship, the interesting international diversity, the great entertainment and good food. However, I now feel compelled to write about a few issues that I hope get addressed and that other guests should know about. The first issue that guests should be prepared for is if their itinerary (or the previous ship’s itinerary) includes Columbia. Apparently, the Customs and Border Patrol found some illegal drugs in a toilet on the Divina last fall and are being very careful. The cruise before us went to Columbia and their disembarkation on Feb 21 was delayed 3 hours while every non-US citizen was fingerprinted before leaving the ship and the ship was inspected. That, in turn, caused a delay of 3 hours in our embarkation in Miami. I’m not complaining. I’m just letting you know of possible delays in case you have early flights. The second issue is the new drink packages that were changed in November. We signed up for our cruise in June. We made the reservation knowing the ship and seeing a new promotion labeled “Drinks on Us”. The package was labeled “490W19 – FREE UNLIMITED DRINKS” on the invoice. We thought this was similar to other packages on Celebrity and NCL where there are usually some limitations based on the price of the drinks. When we got on the Divina and tried get the drink of the day, we were told it was not covered by our drink package. In fact, most normal drinks like the Bahama Mama, Miami Vice, Pina Colada, Mai Tai and daily specials were not covered. They showed me the flyer about our package that stated “Savor the freedom to satisfy your thirst at any moment with a dedicated selection of house wines by the glass, one brand of draft beer (Heineken*) and/or Miller Lite bottled beer (for Caribbean itineraries only), selected spirits and cocktails, ….” It turns out that the “selected spirits” were only their “house brands” that only included Bacardi White Rum, Seagram 7, Smirnoff vodka, etc. AND only one of them per drink. Out of their menu of cocktails at the bar, only two were included in this package, and never the drink of the day. The only mixed drinks included “on their list” were “Rum & Coke, Gin & Tonic, Vodka & Lemon, Whiskey & Coke, Long Island Iced Tea, Cape Cod, Moscow Mule”. I even asked for a Rum Punch and at two bars, I was denied. The restrictions were based on the house brand, not the price of the drink. On the first day at sea, after our Cruise Critic Meet and Greet, I got an appointment with an assistant bar manager and expressed my displeasure at this overly restrictive drink package, especially compared with other cruise lines, that I was not aware of the limitations when I signed up for the cruise and the inconsistency in applying the restriction across the various bars. I also questioned why we couldn’t just pay for the difference on a drink by drink case if we needed a second spirit, like on other cruise lines. He explained that this drink package was new and they were having problems implementing it. He suggested that we buy the higher drink package, but with no discount. We declined. As a solution, we started asking for simplified drinks with only one spirit, like “Bacardi with fruit juices”. Later, some bars were serving a simplified Pina Colada even though it was not “on their list”. Related to this was the long wait times to be served at the bars. The bar staffs seemed very inefficient and unorganized. They would just make one drink at a time. There was no sharing of tasks between them (like "I'll make that drink since I'm already making one"), a lack of pre ordering one person ahead so that simple or related tasks could be combined, and poorly laid our stations requiring staff to constantly run back and forth. They also constantly added too much ice to slushy drinks before blending so that a third of the drink had to be thrown out. Combine that with their "short pouring" resulted in weak drinks compared to other ships. Also, they insisted on printing out receipts and having you sign them. What a waste of time and paper. So be prepared for long waits and weak drinks. My third issue that I raised with assistant bar manager, the Safety officer and the Environmental officer was the lack of trash receptacles and poor housekeeping in the pool deck areas, especially on sea days. No one was picking up empty drink glasses, soda cans, straws, napkins and plates. It was windy and they were tipping over, spilling out leftover ice cubes, liquids and straws with blew around on the deck, some ending up in walkways causing slippery conditions and some being blown overboard. When I discussed this issue with the MSC officers, I mentioned that Celebrity had officers stationed on the stairs looking for hazards to ensure they were cleaned up quickly and that when I complimented the Celebrity officers for their vigilance, they stated that their captain had made Safety a very high priority. I also pointed out that other ships such as Celebrity and NCL have a number of large receptacles on the pool decks for cans and trash so that guests can help in housekeeping. The MSC officers did not seen to care about these safety and environmental issues. I did not see any changes during the rest of the cruise. A final and somewhat minor issue was limited to the dining room. There were 7 of us at our table and almost every medium rare steak that we ordered was either really very rare or way overcooked. And half of them were very gristly and the plain knives were not able to cut them up. They were so bad that we ended up sending 3 of them back for replacements. Luckily, we had a great waiter and he started to pre check the steaks before bringing them up to our table. Just a heads up. Again, the ship was nice, but there needs to be improvements in these areas before I return to the Divina. It's too bad because their itineraries are very nice. Read Less
1 Helpful Vote
Sail Date: February 2019
This was my second time on the Divina and DH first time - largest ship we have sailed on to date. We chose the Divina for our winter escape for the itinerary and price - excellent value. Embarkation- we arrived at the terminal at ... Read More
This was my second time on the Divina and DH first time - largest ship we have sailed on to date. We chose the Divina for our winter escape for the itinerary and price - excellent value. Embarkation- we arrived at the terminal at 1130 and after a short wait at security, breezed through the check in process and got to the waiting/preboarding area to the announcement that boarding would be delayed. Never got an answer to why Customs delayed it so...at 2:00 there were still small groups coming off the ship. Finally started boarding at 3 and on board at 3:30. Immediately went to see the restaurant manager to get our seating time changed and then up to our cabin. Our luggage beat us there, unpacked, then went to the safety drill. Note to MSC, thank you for having the drill in the various lounges, but don't have people bring the life vests if we aren't having to put them on. Huge tripping hazard when everyone is leaving dragging their vests behind them. Dining: we ate all of our dinners at Villa Rosa and had excellent dining companions. Our servers were excellent as well. Food is subjective but I will say food was average to good. Best cheesecake I have had for a long time and I enjoyed the duck and different pasta dishes. Food was served hot but I noticed that service was uneven. Some with different servers were getting dessert while we were getting our entree. We enjoyed talking at our table so slow service was not an issue for us but would be for some. We ate breakfast and lunch at either the buffet or the Black Crab restaurant when open. Only used the buffet during "off" times as it was normally PACKED, not appealing. Pizza is very good and we liked the salad and fruit bar. Ate once at the Sports Bar, good wings! Wish they could expand their food service hours and seating area (lose the bowling alley). Did not do any pay restaurants- would like to see the Eatery revamped with more inviting seating and the Galaxy change to a steakhouse. Ship and service: ship is beautiful, large, clean. We did not experience any service issues and found crew enjoyable. Room steward was very good. On sea days the Divina felt crowded and pool area was even more packed than the buffet, with the normal chair hogs. Evenings it was difficult to get seats at some of the bars, and some areas definitely needed more bar servers. Enjoyed the different music offerings at the bars, and only went to a few shows which were good. Would like to see the Golden bar and photo area revamped in the future as they are in the middle of a major walkway, and the Black and white lounge is under utilized. Stick a good band in there and it would be filled (band offering there for us was poor). Ports: we had a great time in all the ports and this was the number one reason why we chose this cruise. Tortola- grabbed a cab and went to the beach. Antigua and St Kitts did MSC excursions exploring both islands to see the major sites and both were well organized and informative local guides. Martinque we used a private tour, Visio tours, and the guide was excellent and saw the rainforest, rum distillery, and a beach. St Martin took the water taxi to downtown for shopping and some bar time, then back to the ship early to enjoy an empty ship. Weather was perfect!! Disembarking: did self walk off at 0800, as did the rest of the ship it seemed with a very long line. MSC if you want a smoother process set up a second exit point to move people faster! But in closing, we enjoyed our cruise and would choose MSC again. We enjoyed the multi national cruisers. We cruise to see new places and to unplug/relax. Mission accomplished! Read Less
3 Helpful Votes
Sail Date: February 2019
We chose this line as we'd previously been booked, and heard that the Yacht Club was very good and although perhaps not as good as NCL's Haven was so much better of a price that the rationale for booking was quite clear. To be ... Read More
We chose this line as we'd previously been booked, and heard that the Yacht Club was very good and although perhaps not as good as NCL's Haven was so much better of a price that the rationale for booking was quite clear. To be honest, we traveled on the Divina about 5 weeks previously and were so unimpressed that we would have cancelled this upcoming cruise if we could have. Well; that would have been a mistake! On our 1st cruise we had had several discussions with management and I believe that we were not the only folks who found problems, particularly with food quality, preparation and presentation in the YC dining room Le Muse. They brought in a new manager, Idris, who took charge and there was evidently a serious overhaul of food and other services in the YC under his direction. There was a dramatic improvement in service and food quality although this wasn't universal. I shall go into more detail below, but again I must reiterate that there was a palpable improvement to the point that would draw us back quite happily to Divina and possibly other MSC ships. We were delighted by the high level of service and attention from the staff. In particular one of the Assistant Butlers, Prankash was genuinely endearing and attentive. He was kind and always assisted whenever he could. The Officer Manager of the YC, Idris was outstanding. He checked constantly on all guests and operations and made rounds frequently. We cannot give enough credit to him for improving the YC operations, particularly dining, and also all service staff for their happy dedication to service. As mentioned above, the food quality and presentation had improved dramatically since our previous cruise. This said, MSC simply must start using better quality beef! In general, any of the beef dishes were almost unpalatable no matter how the cooking was done. Desserts need to be improved (frozen from an outside vendor?). As well, the quality of soups was not all that great. Salads were limited in that the only dressing available in general was oil and vinegar. The other dressings, even when available, were commercially prepared. But again, other foods such as pasta, fish and some vegetarian foods were excellent. And presented in a lovely fashion unlike what we'd seen on our cruise 5 weeks before. Whereas we used to almost look with trepidation towards our upcoming dinners in Le Muse, this was no longer the case and allowed for full enjoyment of the cruise. The cabin was lovely. Good storage. Kept quite clean. The bed was very comfortable too. The bathroom was a tad small but fine. Temperature control was excellent. Our main issue, and this applies to many newer ships, is that the balcony although large enough for recliner chairs if not full recliners (which we miss!), only had uncomfortable straight back chairs with one foot rest available. To truly enjoy a balcony experience (day and night), comfortable seating is a must and this needs to be addressed. On deck in the YC there was plenty of seating. There was a nice bar and buffet for breakfast or lunch. The pool was fine. The major drawback is that on days without any wind and a hot sun overhead, there was little to no shade or protection! We knew about this in advance and purchased high quality umbrellas that we could pack and held onto the chairs or a nearby railing quite well. These provided excellent sun protection and improved our enjoyment of the outside deck immensely. MSC really needs to rethink what seems to be a no (ship provided) umbrella policy. One significant issue though relates to overall cleanliness of the public areas of the ship including public washrooms (especially the ones outside of Le Muse) and surfaces like handrails. We have been on at least 50 cruises in the past and are used to seeing staff cleaning and polishing surfaces almost constantly, This was not so on Divina. Moreover, hand sanitation was not really enforced and yet there was an outbreak of norovirus on the ship! Use of hand sanitizer prior to entering dining areas or re-boarding the ship should have been enforced much more rigorously (with or without norovirus). Some public washrooms actually had unpleasant odours related to poor sanitation. This issue is not minor and in concert with the other more minor issues noted above reduced our overall score from excellent to 'good'. We did not go to the main shows this time. However we enjoyed thoroughly the small ensemble entertainment that was available throughout the ship! One could enjoy a piano-violin duo in one area, while in the next it was possible to enjoy high quality latin music and dancing! Just excellent! The ports of call were really quite good. We did not get off in Jamaica as Ocho Rios is not one of our favourites to say the least. We really liked Colombia, and also Panama. As for embarkation and disembarkation, I would say that the other cruise lines could learn something from MSC as regards treatment of suite or YC (Haven, Retreat) guests. This was done in an exemplary fashion and was seamless. It seems to us that MSC keeps trying to improve, and they are succeeding! Over time, it might even become our preferred cruise line! Read Less
1 Helpful Vote
Sail Date: January 2019
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was ... Read More
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was plentiful, we were hesitant because people's reviews had made it seem like there was too much pasta on the menus, we found the opposite, the food was very tasty and the selections was great, they still need to work out a few kinks, in the black crab restaurant ( where we were assigned ) we had to wait for our coffee to accompany our desserts, but it seems like every cruise line is cutting staff and you don't get quite the prompt service that we expect. The itinerary was wonderful too, going to shore and coming back into the ship was painless and we loved the fact that the ship stayed longer in ports than most cruises we have taken, that was nice surprised. Another pleasant surprise was the entertainment in the theater, we enjoyed all of the shows, they did an amazing job and would certainly would do another MSC Cruise. Read Less
1 Helpful Vote
Sail Date: January 2019
Clean ship. Service in dining room super slow. Food adequate, not great. Took 2 hours for breakfast one morning. Luckily it was a sea day. Be careful in the islands. Some people on our ship had an incident in Antigua. Google ... Read More
Clean ship. Service in dining room super slow. Food adequate, not great. Took 2 hours for breakfast one morning. Luckily it was a sea day. Be careful in the islands. Some people on our ship had an incident in Antigua. Google it. Be aware of your surroundings at all times. Beach at Tortola was nice. Favorite port is St. Maartens. Nice beach. Room was bigger than expected. Good service with our cabin steward Dale. Beach towels in rooms need to be upgraded. Did not like the buffet on Deck 14. Wanted more variety. Same thing every day. Regret not trying the gelato. The Italian coffee on Deck 7 is excellent, along with the pastries. Pizza is superb as well. Super hot and fresh. Do not miss these items. Entertainment was spectacular. Best of any cruise ship. Well choreographed. Dancers, singers acrobats gave it their all. Amazing. Many discrepancies of amounts charged on the "drinks on us" package. Please check your bill when you get it. Overall had a nice time. I believe MSC is working on their service. Americans don't take as long as Europeans dining. That may be the issue. Read Less
Sail Date: January 2019
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" ... Read More
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" package was fine for us. The ship is beautiful. We did miss the outside areas since you cannot walk around the whole outside without coming in. Improvement in the cleanliness of the mens washroom. The ladies was fine and clean. Good value for our money. We liked the food and and the choices offered. Always had something we enjoyed. We are not big on entertainment, however, we enjoyed the shows we attended. Entertainment in the bars were exceptional. Getting on and off the ship was really easy. We walked off with our luggage. Enjoyed the ports but some islands are struggling to rebuild from the damage of hurricanes. I read some negative reviews, but overall we enjoyed the ship and the cruise. Read Less
2 Helpful Votes
Sail Date: January 2019
This was a family cruise with 22 people. I was very sceptical after all threw bad reviews. EMBARKATION: was very quick. Room was beautiful but could have been cleaner. I'm a clean freak and parts of the corner if the floor ... Read More
This was a family cruise with 22 people. I was very sceptical after all threw bad reviews. EMBARKATION: was very quick. Room was beautiful but could have been cleaner. I'm a clean freak and parts of the corner if the floor weren't very well cleaned. The main parts were cleaned daily. I like the bathroom better then Carnival and Princess due to the shower having glass doors that fold in when not in use. FOOD: Main dining room was really quite good. Did have 2 dishes that I sent back which is highly unusual for me to ever do. Buffet was not my favorite. Too many pushy people and food was not my favorite. There was a lot more variety then I was expecting though. Homemade cookies were great! Pizza was really good as well. Sports Bar was great. Food great and atmosphere great. Chicken wings great! CASINO BAR: Cannot say enough about Mark in the Casino Bar. He makes the most perfect drinks ever and is the nicest guy!!! STAFF: Very understaffed or just not enough staff in the right place at the right time. SHOP STAFF: Not very friendly and honestly sometimes rude. ENTERTAINMENT: Honestly the best entertainment of any cruiseline I've been on. Nightly shows ate incredible and most of the bars were open and had good entertainment nightly. OTHER CRUISERS: This is an Italian cruise ship so there are a lot of Europeans. I was very surprised how many of the "richer" Europeans agreed as if they were entitled and would push in front of you. Very rude people but not all of them. Just be aware and don't let it ruin your vacation. WOULD I DO MSC AGAIN: It would have to be a really good itinerary and great price otherwise I will stick with Carnival and Princess. Read Less
1 Helpful Vote
Sail Date: January 2019
We decided to try an MSC cruise because of the itinerary and the price. We read more negative, than positive, reviews and were a little hesitant, but booked the Divina and we are very glad that we did! It was a great cruise! We ... Read More
We decided to try an MSC cruise because of the itinerary and the price. We read more negative, than positive, reviews and were a little hesitant, but booked the Divina and we are very glad that we did! It was a great cruise! We disembarked RC Allure of the Seas on January 20th and went to Terminal G to board the MSC Divina. We had to take a taxi from Terminal A to G as it would be impossible to walk as it was rainy and the area was under construction. The embarkation process started at 11:00 AM and we were at the buffet, having lunch, at 12:00. Our room was ready at 1:30 and we had our luggage by 2:00 pm. The muster drill was at 4:30, even though, departure time wasn't until 7:00 PM. Our meeting point was at the Piazza del Doge and it was chaotic. You couldn't hear because of the noise and I would have to say that it really was a waste of time. I'm so glad there wasn't a disaster at sea because the muster drill was a mess! Room: 8150 Fantastica Ocean View - The room was of good size and it seemed wider than the room we had on the Allure. The bed was comfortable. I liked that there were a lot of drawers and shelves for storage. It is definitely in need of a refresh - carpet was old and stained. It was kept clean by our steward, Ronald, who did a fantastic job of taking care of us and our room. This room was located right at the hallway from the elevator/stairs and it was in a great location to the public areas on decks 7 & 6. We took the stairs most of the time. It was fairly quiet considering the location by the elevator/stairs. Entertainment: We thought that the shows were great. The singers and dancers were professionals and much better than other lines we have been on. The musicians in the lounges were excellent and there was never a lack of music. Food: We had read so many negative reviews about the food that we didn't know what to expect. For the most part the food in the dining room was hot and good. But there were times when it was inedible. I ordered the pappardelle with sea scallops and it was awful - very salty, the pasta stuck together like paste and there were only 4 tiny bay scallops. I found that the seafood was very disappointing and I expected better pasta dishes from an Italian cruise line. There was a good selection in both the dining room and the buffet. We could always find something to eat that was to our liking. We had pizza at the buffet and it was very good, but the pizza that you pay extra for in the La Cantina di Bacco was excellent! For $10 you can get a medium size pizza with ingredients of your choice and it is made right there. A must try! We didn't eat at other specialty restaurants as we didn't like the choices. This is where Divina is lacking - it needs more restaurants. We did eat at the Sports Bar and the wings and fish and chips (no additional charge) were very good. Staff: We had read that the staff is unfriendly and this was just NOT true. Everyone we came across was friendly and greeted us. If you treat people with respect they will do the same to you. The ship is beautiful - very shiny with black, white, silver and of course, the Swarovski crystal stairs! We thought there was too many mirrors everywhere and what looks like a corridor is actually a mirror causing a little confusion for us. Some of the hallways in the public areas are narrow and can get congested. It took several days to find our way around as there are decks that you can't walk from aft to forward. The walking/jogging path on deck 15 is usually blocked with loungers so you couldn't walk/jog through. The ship didn't feel crowded because most of the passengers were at the pool decks during Sea Days. Pools: We didn't use the pools because you couldn't find a lounger after 9:00 AM as they were all saved with orange towels. MSC doesn't enforce a "no saving loungers" policy. Drink Package: We upgraded from Drinks On Us to the old All-inclusive Classic Package before the cut off in November. We had no problems with this - our card was coded with 534 and we got everything that was included - even gelato. And, the gelato is delicious! We are Classico Chianti drinkers and were glad that one of those was included in our package. All in all, we really enjoyed this cruise! I think Americans were the minority, but we didn't mind as we enjoyed the diversity and we met some very interesting people from all over the world. We didn't have a problem with language as we all spoke the some language - "Cruising MSC." I think that MSC is stepping up their game to attract the U.S. passengers. From the reviews we read it appears that the staff are now friendlier and dinners aren't as long as they are in Europe. In fact, we seemed rushed in the MDR. Dinners only took about 1-1/2 hours for a table of 6. The entertainment, activities, staff and rooms are great - MSC just needs to improve on the food. We will definitely cruise MSC again. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 5.0 0.0

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