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4 Helpful Votes
Sail Date: August 2019
We chose this cruise because we thought MSC will be a good choice. What a disappointment ,so much so that we wanted to get off earlier. There is no service. The staff is unfriendly and not prepared to help. The food is the worst ... Read More
We chose this cruise because we thought MSC will be a good choice. What a disappointment ,so much so that we wanted to get off earlier. There is no service. The staff is unfriendly and not prepared to help. The food is the worst ever. We even lost weight. That was a first! on our previous trips(not MSC)we each gained 6 kilo's. Food choices are very limited and not at all tasty. For my yogurt (thinned) I had to ask for honey, and then got the tiniest amount imaginable. For lunch I took a hamburger. It was a plain dry piece of pattie without anything else. When I said that there's no trimmings on , the server told me: so what? Evenings were even worse! Dirty overlays on the tables small portions, and no cream with our puddings. Pathetic. Our cabin was not serviced every day.We had to ask for it and then,had to commit to a scheduled time on OUR holiday ! Very little is included in the price. Not even tissues. To get from the harbor to town you have to pay.. Also a first. This was a horrible horrible experience and we wouldn't recommend it for anybody . If this was our first cruise, we wouldn't ever have done it again. Read Less
5 Helpful Votes
Sail Date: June 2019
The service on board is ok as long as you are not requesting anything. If you are not in the yatch club or apeeding a lot of $$$$ on extra you will not recieve anything. Here are some example: - my daughter found a metal tack in ... Read More
The service on board is ok as long as you are not requesting anything. If you are not in the yatch club or apeeding a lot of $$$$ on extra you will not recieve anything. Here are some example: - my daughter found a metal tack in her chicken, their only reaction was to replace the chicken lno other excuse, letter of excuse - the bar by the pool is often out of cold draft beer, if you want a beer you need to buy bottle more expensive - the buffer is only offering water and coffee, juice is only available during the breakfast - restaurant and bar often out of sodas - have to wait to get out of the ship (docked) because only one exit is open or because the decide to put everyone on hold the exist excursion using the same exit at the same time This cruise was my u in e yeard and 3 rd with msc.... MSC never again Karl Read Less
10 Helpful Votes
Sail Date: June 2019
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses. We didn’t have an issue with the room or the room steward. My appointment was with the organization of details. We ... Read More
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses. We didn’t have an issue with the room or the room steward. My appointment was with the organization of details. We boarded an headed directly to the buffet as we had been traveling for the past 24 hrs and were very hungry and thirsty.. Our cruise cards were incorrectly coded as we had paid for the ‘easy drink’ package well in advance.. We were served with beverage charges as our drinks were being served. We were advised by the beverage manager we would have to go to customer service and have our cards properly coded.. The lineup took approximately 30 minutes to have this issue corrected.. Next issue, we go to enter our cabin.. cruise cards would not open our room, back to customer service and another 20 min wait.. All fixed again.. We wanted to disembark for a few hours In Civitavecchia.. to our disbelief, we were denied.. Card was still improperly coded, and for the third time back to customer service. This all happened within the first 2 hours of boarding.. Not a good start.. That evening our dinner seating was 7 pm.. we arrived slightly after 7 to once again have an issue with the maitre d, he was very rude and abrupt saying we would have to come back for the 9:45 seating.. My wife is very persistent and eventually we were seated.. We were not happy with the customer service and it would be very difficult for us to recommend MSC to anyone. Read Less
13 Helpful Votes
Sail Date: June 2019
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
4 Helpful Votes
Sail Date: April 2019
We purchased the fantastica package directly from the MSc website. On that site it states you get 12 free drinks. We didn’t read the fine print wherever that was that says it’s only for earlier sailings. Not sure why it was still on ... Read More
We purchased the fantastica package directly from the MSc website. On that site it states you get 12 free drinks. We didn’t read the fine print wherever that was that says it’s only for earlier sailings. Not sure why it was still on the website then? So we didn’t get any drinks. Also with that package came a free photo. No one tells you that that photo is only available on one night at a certain place. So we also didn’t get our photo. Customer service was terrible. Front dest did nothing. Basically said you have to read the fine print. I asked for a supervisor and they said no! Maybe it’s just a European thing but they don’t give you water or anything to drink at the dining room. You have to buy bottled water every night. Also they give you no information about ports. Our port in France they pushed a 16 euro per person bus ride from the ship to the city. Not telling anyone there is a free bus a block away from the ship that takes you to the same place. We felt like they really nickel and dime you wherever they can. Very disappointed and will never cruise on them again. I have been on carnival, Holland America, and Disney and all of those where much better. If you do cruise on MSc read everything because they will try to get over on you and the front desk will do nothing for you. The only thing from the fantastica package we where able to use was the room service that’s only available in the morning and only included coffee juice cereal and bread. Not much for room service compared to any other cruise I’ve been on. Long lines everywhere. Good luck getting into an elevator without having to push your way past other people. Crew and employees are rude. We had a officer and his family sit down in our dinning section 15 minutes after us. They treated them like royalty. We didn’t see the waiter for 15 minutes while they where getting there drinks apps and meal. It was the weirdest thing id ever seen. Never again on MSc of us. Read Less
1 Helpful Vote
Sail Date: April 2019
Chose this particular cruise because it was a repositioning cruise visiting ports we wanted to visit. We were to visit Bermuda after departing NYC but we’re unable to do so due to weather. Of course weather is not controlled by the ... Read More
Chose this particular cruise because it was a repositioning cruise visiting ports we wanted to visit. We were to visit Bermuda after departing NYC but we’re unable to do so due to weather. Of course weather is not controlled by the cruise line. Rather than spend two days in Bermuda we were taken to Tenerife for a partial day. We were offered no compensation for reduced port fees or anything else. The buffet is a joke. Crowded at all times with food one might expect to find in a substandard college dorm cafeteria. The food in the Black Crab was uninspired and of average quality at best. Our waiter was the best part of our dining experience. The crew were un-informed and could not answer basic questions. Most of the staff were downright rude! I have ever had a cruise line require me to pay for transportation into the port. We were charged anywhere from 10 euros to 30 euros per person to visit the ports. The entertainment was was OK but by the time the introductions were made in five languages we were ready to go to the bar. There is a cigar lounge but the smoke permeates the area close by, and the smoke from the casino was terrible. That entire part of that deck was smoky. When trying to leave the ship for tours, chaotic is the only word I can use to describe the experience. The time allowed for port visits was ridiculously limited. I resent the gratuity policy and refused to pay it. I tipped the crew members I felt went above and beyond. The best part of this cruise was the four days spent in Genoa and Milan after the cruise was over. Never again on MSC. Read Less
8 Helpful Votes
Sail Date: April 2019
We chose this cruise for a great deal and because the ship looked great. We were keen to find another cruise line to widen our options. Sadly, this was not to be. Firstly, there is a long list... only 5 people checking in about 300 ... Read More
We chose this cruise for a great deal and because the ship looked great. We were keen to find another cruise line to widen our options. Sadly, this was not to be. Firstly, there is a long list... only 5 people checking in about 300 people between 330pm and 430pm at the port of Civitavecchia - rude staff and it took forever. We were so late on board (520pm not 430pm) we had to go straight to our room for our life jackets (yes really!) and go to our muster point. Staff talked to themselves and ignored the cruisers. They were hopeless. We were there almost an hour -gasping for a drink and totally fed up after 2 long waits. Eventually we got to our cabins - highlight - cabins are lovely and very clean. Then we tried to sort out our dinner reservation having found out that MSC had changed our 830pm to 930pm - far too late to eat. We had no luck so ate at the buffet - this was ok but no better. Alot of pizza and pasta - so much for MSC aiming to broaden their appeal and market. The next day arrived in Sicily. Breakfast buffet was fine but always the same - no variety. Lunch buffet back on board was again ok at best. Limited options again if you didn't want Italian fair. There were huge pizza, pasta and salad areas. Two dessert options- both the cheap, cream filled sponge finger cake option. Common at all times.. I saw nothing else in terms of hot puddings, creme brulee/mousse type thing. Disappointing.Later on we tried to book our earlier evening meal in Black Crab - the manager could not be less bothered. Rubbed his head and said fully booked earlier - you'll have to come and queue - this is all because THEY changed our time! When we did get to the dining room it was such an anti-climax. The food choices on the menu we had in the Black Crab were poor- 4 options - I only eat fish so two were out. But the meals were unappetising and poor quality e.g lasagne night - only a lump of lasagne about 4x5 inches on the plate!! No vegetables! Nothing else. It looked dried out and unpleasant. I had risotto - it was ok but no better. When we sat down on nights 2-4 there was no bread or butter - we had to ask. Glassware had not been replaced either. Basically the wait staff were lazy and self obsessed - they were having a great social time whilst cruisers waited for drinks, orders and food!! It was shocking. We had to ask twice for drinks one night and even then the white wine was warm!! Appalling experience. We were only told about the fixed menu and the lobster/fish options in the speciality restaurant when we were honest about how we had found the dining room. Then there was the embarking after days out expereince - the queues to get back on were awful - such slow service and no greeting, no banter with cruisers. So poor. Finally, disembarkation - told we could get off in Valencia and then they kept us all on lower level 4 in a stairway for an hour!!!!! People were fuming as they had connections to make. We were also told there was a bus for luggage (?) so as we got off we prepared to use it to suddenly see taxis - were told no taxis by MSC!!!! Shocking. Customer service is non-existent. Entertainment was awful -- nothing going on during teh day and poor shows - all very Italian focused - not one of the good shows mentioned in other reviews. The Luna bar had a good double act who were lovely. The singer in the main area for entertainment at night was ok but did the same songs each night!!!! The CD - never met - never saw and never heard about!! The Master Chef at Sea - 30 minutes of a stupid quiz to find contestants - beggared belief. Hygiene - forget it. Never saw one person clean a thing except two giggling young men scraping the metal on the stairs. Never saw anyone wiping down lift buttons, stairway rails or anything. No one in the buffet checking the cleansing fluid is used. No reminders about cleaning hands. I saw people taking food with hands eg a man took a handful of almonds!!! Just shocking all round. Noro virus risk is high on board for sure. In short - go on here for poor food and to be ignored. Would never go with MSC again - the ship and cabins are lovely - what a missed opportunity MSC. Get some decent chefs and train your staff what customer service is. At every opportunity if it could go wrong by them, it did. Heartbreaking we spent hard earned money on this and it was my sister's first cruise. Wish we hadn't bothered. We read the American reviews and thought it was fussy American critics - sorry, no! Do not book this ship. You can do better with your money - even Costa was better than this, as we told them when we found our bill miscalculated - we had someone else's - we had drinks packages! Even that they got wrong. Read Less
4 Helpful Votes
Sail Date: March 2019
For the itinerary. We were not informed it was a Holistic Vegan cruise and they took over the entire ship. MSC catered to them even though there was only 1900 of them sailing. They were rude and expected everything their way and MSC ... Read More
For the itinerary. We were not informed it was a Holistic Vegan cruise and they took over the entire ship. MSC catered to them even though there was only 1900 of them sailing. They were rude and expected everything their way and MSC treated all others as second class citizens. The food was mediocre and mostly vegan in the buffet. In the dining room we were served regular food which was not exceptional. Most staff were rude and did not care about any concerns we had. Entertainment was almost nil as they used theatres for meetings instead of shows. They were supposed to have two shows a night but mostly only one at 7:00 pm but that was our dining seating. When we did attend one show it was mediocre and not very entertaining. Our cabin was normal for a cruise ship and the chambermaid did an okay job cleaning the room. We did two excursions booked through MSC. The first was the horse and carriage ride through old Cartegena which was well worth the money. We would highly recommend this one. The second was the Panama Canal boat tour. Do not recommend this one as it was not worth the money they charged. The boat they hired was very old and seats very uncomfortable. Would not do this again. We will never sail the Divina again (this was our second time) but will give MSC another chance to satisfy us on the Meraviglia in January of 2020. Hopefully we will have a better experience or never sail again with MSC or recommend them. Compared to a Carnival cruise we took in December 2018 which was fantastic this one was totally disappointing. The only redeeming factor was the great bar tender we had. He made the cruise for us. Thank you. Read Less
3 Helpful Votes
Sail Date: February 2019
The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing ... Read More
The only good things on this ship were the shows in the theater and the Italian Specialty Restaurant for a fee. Food and service in the main dining room were terrible. Food was tasteless and cold. The description on the menu had nothing to do with what was actually served. We had one waiter that didn't know what Iced Tea was.We missed the Opera performance because dinner service was very, very slow. Took about 2 1/2 hours for dinner. One day our excursion returned after the dining room closed, we were told to eat at the anytime dining, when we got there we were told that we had to eat at the Buffet because we hadn't made prior arrangements for the Anytime dining. The theater was not handicapped friendly. Two people in our group fell down the steps. Disembarkation was a nightmare, Took over three hours to get off the ship. Read Less
1 Helpful Vote
Sail Date: January 2019
I have never written a review before even though l have been cruising for once or twice yearly for 25 years but felt l had to let future cruisers know what to expect We have never cruised with MSC but saw that Divina sailed to Bonaire, ... Read More
I have never written a review before even though l have been cruising for once or twice yearly for 25 years but felt l had to let future cruisers know what to expect We have never cruised with MSC but saw that Divina sailed to Bonaire, Curacao and Aruba which are some of the ports of call which we haven’t visited so decided to give them a go, was very reasonably priced for a balcony cabin but the saying ‘You get what you pay’ is certainly right in this case The food is the restaurant was appalling, arrived cold most nights, it was presented like a school dinner, just thrown on the plate, complained the first few nights but was told by the Maitre’d that they have got to cater for American taste so that’s why the meals are like they are, l answered that all the cruises we have been on are American ships and thankfully have never complained about the meals on those, he promised he would make sure they were better the next day, they were not and he seemed to avoid our table after Even though Divina is a large ship, there are only 2 speciality restaurants , one being a sushi restaurant which we didn’t try as l am not a lover of sushi but we did go to the Italian, the food was very nice but it is more like a cafe as very hard and uncomfortable chairs, hardly special at all! The worst experience for me was trying to get a sunbed, we had 2 threadbare orange towels ( which you could see your hand through as so thin) given to us in our cabin, on the 4 sea days we wondered around the ship several times without getting a sunbed even though more than 40% of the beds were unoccupied, why doesn’t MSC do what the rest of the cruise liners adhere to and remove towels and belongings after 2 hours if unused, we were told that a lot of passengers put towels on sunbeds in the sun and in the shade and just move from one to the other if they use them at all so in the end we had to sit in a bar to read our books inside with a view of the lifeboats! Finally and probably the worst was the state of the ladies bathrooms, on the 12 days on the ship, l never saw a cleaner once in the toilets, there wasn’t any signed checklist in any of the bathrooms to know when they have been done or when they are going to be done On gala night l had to pass toilet roll to the lady in the toilet next door! UTTERLY DISGRACEFUL MSC Read Less
Sail Date: January 2019
MSC DIVINA REVIEW SAILING 1/20/19 As far as the gambling on your ship the points system is not straight and forward as it was on my visit on the msc seaside where if you play any machine it would be 2 or 3 dollars a point. now on the ... Read More
MSC DIVINA REVIEW SAILING 1/20/19 As far as the gambling on your ship the points system is not straight and forward as it was on my visit on the msc seaside where if you play any machine it would be 2 or 3 dollars a point. now on the devina that only happens if you play max coins if not most machines are 8 to 10 dollars a point very deceiving at this rate to get a free cruise certificate you would need to play between 80000 and 100000 dollars and at a average loss of about 20 % that would be a cost of between 16000 and 20000 not going to happen for me Also playing in the casino is becoming impossible all night long there are hundreds of europeans standing in large groups chain smoking even though there is a sign stating smoking in casino is only for casino players i brought this up to casino managment and they advised me that they will not enforce this rule due to the fact they do not want to hurt thier feelings so thier is no feelins for the players who do not smoke and get sick from the heavy smoke this is why i am ending my play today on day 8 in the casino these are reasons why urcomped should relook at the gaming points system that will hurt established player ratings to be able to go on other cruises due to the fact it is very very hard to earn a free cruise certificate on these msc ships WE have taken four on MSC .cruises and unfortunatly the food service and amenitys has been on a steady decline we first traveled on the devina in 2014 for two cruises when your company decided to sail out of the u.s.a full time in july of 2014 at that time your pasts sauses and meats were your ship is excellent , We then sailed on the seaside in july of 2018 as part of a gambling cruise in conjuction with urcomped and as far as the seaside goes the ship is beautiful and very comfortable but how the crew handles the ships is no better than unorganized craziness ,the food has become almost inedible ,your lunch buffet consists of hamburgers hot dogs and meats of one carving than is normally a dried out piece meat fourteen types of reconsitied dreid pasta and sause that tastes like it come directly out of a jar ,the cold cuts you serve are mostly a cheap italian bologana mortadela and everything else is cheap undercooked vegetables most items have no taste or flavor As far as the dining room for dinner it not much better seme nights your shrimp coctail have a terrible dried out shrimp some nights they are tasty and moist ,most of the items on the menu must be set for european tastes most items are very strange for american comsumption i normaly end up with shrimp cocktail a strip steak with way to much extra fat a baked potato and french onion soup and maybe a caesar salad on evening i had two lamb chops witch were served raw. My wife nancy wackes was sitting at a table having lunch on the day we debarked from miami she got up from her chair to go back to the buffet for some more food as there was a block of wood connected to the floor that was not marked in witch she fell over to the floor crew members saw her fall the basically walked away i who am confined to a wheelchair had to help her from the floor in the photos please view the bruises she suffered from this terrible fall. For your information i have been cruising since 1978 started with carnival mardi gras and the s.s. norway this is my 54 th cruise so i am no stranger to cruising your company needs to change your ways in a major way or you will not be sucessful in the us market on a year round basis check out a major cruise rating company cruise critic your company very rarley gets more that a one star rating and soon after this letter i will be doing a sad review for your company on cruise critic we all can not be wrong when are you going you going to get up and smell the coffee Good points ship is beautiful and comfortable , shows were very but the bad out weighs the good by far sad. 1. Air conditioning in cabin not working properly for the entire cruise it gets very hot in the cabin they send technicians every day and it shuts down and then it works fot a while 1/27/19 waiting for a.c. TECH AGAIN AIR NOT WORKING 2. CABIN STEWARD BROUGHT FRUIT BASKET FIRST DAY AND IS SUPPOSE TO REFILL IT DAILY AND NEVER HAS 3. CABIN STEWARD DID NOT BRING WASH CLOTHS TO ROOM 4. CABIN STEWARD 5. HAMBURGERS WERE SERVED COLD WRAPPER KEPT UNDER COUNTER SAME AS BREAKFAST FOODS THIER ANSWER IS TO MAKE ME A FRESH ONE HOW ABOUT EVERYONE ELSE 6.BREAKFAST BUFFET 11:00 AM EGGS ARE ALWAYS COLD THEY KEEP THE CHAFING DISHES UNDER THE COUNTER NOT IN HOT BOXES AFTER THEY ARE MADE THEN THEY PUT THEM ON THE HOT SURFACE TO REHEAT THEM TERRIBLE THEY DO THIS WITH ALL HOT FOODS 7. ORDERED ROOM SERVICE VIA CARD LEFT ON CABIN DOOR 12AM WOKE UP NEXT AM NO ROOM SERVICE THEY REFUSE TO TAKE CARD OF OF DOOR HANDLE NO ROOM SERVICE 1/21, 1/22, 1/23, 1/24,1/26 ROOM SERVICE 1/25,1/27,1/28,1/29,1/30 8. PORT OF CALL CANCELED GRAND CAYMAN DUE TO ROUGH SEAS UNDERSTOOD BUT NO COMPENSATION ARE OFFERED TO ANYONE ONBOARD OTHER CRUISE LINES WILL PUT ONBOARD CREDITS ON YOUR ACCT ,NOT MSC 9. WE ASKED FOR ICE TO BE BROUGHT TO CABIN DAILY THAT ONLY HAPPENED FOR THE FIRST COUPLE OF DAYS 10. We had dinner at eataly this evening 1/30/19 it was terrible this was our comp. Members for black card members you can not get a complete dinner you are allowed either a salad , or a pasta and either a swordfish or a sirloin we chose the sirloin we were served 6 small raw slices of sirloin that was so full of fat cheap and tough it was a disgrace server was was nice thought. Thank you for taking the time to read this information if your company wants to suceed in the u.s.a and be a competiter in this industry and be able to have more thank 10 % of u.s. Guests you must make changes read your reviews on cruise critic the majority of the reviews for MSC flagged ships departing from Miami are 1 star sad for such beautiful ships Read Less
Sail Date: January 2019
MOLD in the cabin bathroom, poor quality and improperly prepared food in the Dining Room and Buffet, filthy floors and tables in dining areas, Dining Room servers unable to set a table properly and generally unresponsive to guest requests, ... Read More
MOLD in the cabin bathroom, poor quality and improperly prepared food in the Dining Room and Buffet, filthy floors and tables in dining areas, Dining Room servers unable to set a table properly and generally unresponsive to guest requests, a "Drinks On Us" package that did not include some of the most basic drinks and mixes and required guests to pay a 15% gratuity on each drink over and above the gratuity paid for each day - a gratuity that several bartenders told us they never saw. Something that tasted like Tang being used as Orange Juice in Screwdrivers, running out of Club Soda before the final two days at sea and then trying to substitute bottled water, not having enough servers so they could offer and get mixed drinks in the Dining Room, not to mention their inability to even keep water glasses refilled. A Balcony Cabin where if you sat in a chair on the balcony you could not see the water since it has a metal wall instead of glass - CLEARLY should be advertised as Obstructed View. Common area Restrooms that are few and far between compared to other ships we have been in, and which are not cleaned often enough. Read Less
1 Helpful Vote
Sail Date: December 2018
We boarded MSC Divina on 30 December for a cruise around the Caribbean and Central America, the embarkation and disembarkation procedures were fabulous, we were on board within 17 minutes of arriving at the port. However, it stopped ... Read More
We boarded MSC Divina on 30 December for a cruise around the Caribbean and Central America, the embarkation and disembarkation procedures were fabulous, we were on board within 17 minutes of arriving at the port. However, it stopped there! On our first night we had been allocated to the first sitting in the Black Crab restaurant on deck six. We ordered our evening meal and advised the waiting staff that we expected hot food and hot plates. Sadly this was not the case. Husband ordered French Onion soup, if that French Onion soup had even seen an onion we would have been surprised, it was not of a consomme type, indeed it had cream in it or even cornflour to thicken it up, it was disgusting. On New Years' Eve, we had a "special menu"! My husband ordered duck and I ordered the surf and turf, quite frankly it was inedible, my steak tasted of the fish and husband refused to eat the duck which was well overcooked. We left the restaurant immediately and did not return. Sadly this was indicative of the standard of food on the ship, which was never hot, never served on warm plates and for the most part inedible! Of more concern was the lack of hygiene in the restaurants and buffet, there was absolutely no monitoring of hygiene in the restaurants and at some entry points there were no facilities for hand hygiene. Where there were gel machines, these inevitably were empty. Even after we had complained about this nothing was done, quite shameful really when you think of the number of passengers on the ship and the possibility of a noro virus outbreak. Whilst on the ship I caught a cold, (I am convinced this was because of the appallingly poor hygiene standards) and tried to cancel my excursion which was due to take place in Colombia the next day. The excursion staff advised my husband, very rudely that I could not cancel without a medical certificate from the ship's doctor which would cost $95 - the trip itself cost $88 so I wasn't likely to pay more. He asked them whether they would rather I stayed in my cabin and kept the cold to myself or, as it would appear they would prefer i carried on the with excursion and infected the whole ship and anyone else I came into contact with. They, apparently just shrugged their shoulders in a "don't care" attitude, this was quite indicative of the senior staff on the ship. My excursion was eventually refunded but husband was expected to attend. A word of warning - if you have booked onto Divina as a "Bella" passenger be very careful when using room service - you will be charged a delivery fee of $3.50 every time you use room service - this is not the case if you are a "Fantastica" or "Aurea" passenger, a clear case of discrimination I believe. We were accommodated in cabin 13230 at the very back of the ship, in what was a balcony cabin... however because of the overhang at the back of the ship we got very little sun and the balcony was so small, we had to turn the chairs to the side to sit on them, we were not told about this and it was a huge disappointment. The cabin itself was comfortable although we did experience some "movement" on at sea days and during the night. We did not visit the theatre at all as the only show we wanted to see came on when I was unwell. The lack of communication on the ship is apparent, the left hand does not know what the right hand is doing. We were invited to a cocktail party at which the captain was to attend, this invitation came because "we had already booked a further cruise with MSC", we hadn't (they wish) and would never do so, needless to say we didn't attend. The ports were very enjoyable, particularly Costa Maya and Cozumel but the excursions are very expensive for what they are and it is quite easy to buy cheaper excursions off ship. All in all this was a cruise of two halves, particularly disappointing was the catering, the crew, particularly in the Silver Bar were fantastic fun and the bar staff and waitresses here helped make our holiday worthwhile. All in all, I wouldn't book with MSC again, they really need to get the food issues sorted and start catering for all nationalities rather than the USA and Italian markets. Read Less
1 Helpful Vote
Sail Date: December 2018
We recently sailed on the MSC Divina from 12/20 – 12/30/18. The price was fantastic and it appears that they are trying to break into the US market but like anything you get what you pay for and in our case, this was the worst cruise we ... Read More
We recently sailed on the MSC Divina from 12/20 – 12/30/18. The price was fantastic and it appears that they are trying to break into the US market but like anything you get what you pay for and in our case, this was the worst cruise we have ever been on and we have been on a LOT of cruises! This was our first experience with MSC Cruises and will most likely be our last. When we made the reservations during Memorial Day, we had a very pleasant MSC travel agent assist us (Lori Segal). When I tried to contact her a couple of weeks later with a few questions, I never heard back. About a month later she finally emailed me back and said she had been out sick. Later still, I received an email that she was no longer with MSC, from Lisa Mazuz. Does no one pick up and respond to agent’s messages when they are not there? After getting frustrated with not hearing from her, I waited on hold for over an hour (no exaggeration) and finally was able to speak with Patrice Burke. She tried to assist me but I found out later that she had actually cancelled our cruise and our shore excursions. So again I had to hold for over an hour to get this straightened out. This should have been enough to tell me that this cruise was a mistake but no we persevered. When we arrived at the cruise terminal (as Black Card Status) the girl that checked us in, gave us our keys and nothing more. Normally we get a map of the ship (which we later found out that other guests had been given) and they take our credit card information so that we are all set up. Instead, once we were on board we had to register our credit card at a Kiosk. I was OK with this, even though it was another step that could have been avoided; however, at the end of the cruise as we were trying to depart, they made us turn around and go back to the Kiosk to pay off a balance. Why did we have to register the credit card if it was not going to be used to pay off the balance? This was so ridiculous and my husband was irate – per his comment “this was the last nail in the coffin”. In addition the ship has no ATMs and the only way you can obtain cash is to get a Cash Advance at 5% so make sure you have plenty of cash as some of the shops on the islands do not take credit cards. Concerning the Cabin: When we finally got to our cabin, in Bella Class, we discovered the smallest cabin and balcony that we have EVER had. It was the size of a postage stamp. There was hardly any room in the closet, the drawers were too small to put anything in. There was no table in the room to put food/room service, etc., on. No couch, no chair – only a small ottoman to sit on in front of a makeup mirror. The shower design was ridiculous – you could not take a shower without the water running out on the floor and you could not get in or out without hitting yourself with one side of the door or the other. The deck chairs were not adjustable and were extremely uncomfortable. Again no table. The bed was made up with a regular sheet on the bottom, instead of a fitted sheet and it kept coming undone - under the bottom sheet was a nasty, pelted mattress pad that was just disgusting. The TV in the room was so small that my husband could not make out anything on it from his side of the bed (and we are not talking far away). There was no bar soap in the shower or sink and the liquid soap did not foam up or make us feel clean at all (we had to wait and buy soap on one of the islands). We did not have hot water in the shower until the 2nd to last day! Concerning the Activities On Board: Other than pool activities, there really was not much going on. We are used to having shows, lectures, activities or something in the atrium, at least on sea days but no! If there were any slot tournaments or other specials in the Casino, they were not well advertised and we did not know about them. The theater did not offer any cocktail service, there were no cup holders in the seating, etc. The shows were horrible!!!! They had Opera one night (I did not hear one person say that they enjoyed any shows), they force fitted a show called the “Christmas Witches” for Christmas Eve, that had nothing to do with Christmas. The male singers were terrible. They did a show called “The Show much Go On” with songs from Queen, the female singer was fine but the guys sounded like cats being choked. We went to the “Afternoon Christmas Trivia” on Christmas Eve only to find out it had nothing to do with Christmas! We went on a Celebrity cruise for Christmas two years ago and the entire cruise was very festive. Not so on this one. Concerning the Food and Dining: We were supposed to be in 1st seating, but when the travel agent cancelled our cruise and we had to rebook, they put us in 2nd seating. I called several times and was assured that we would be moved to 1st seating; however, when we checked in – our cards had us in 2nd seating and we had to wait about a half hour to talk with the Maitre’d to get the seating changed and it did not happen until the 2nd night. We were with 10 other people but we could not sit near any of them, we could not even get a special table to be together for Christmas dinner. Our very first meal in the main dining room (the Black Crab) took us over 2 ½ hours to get our food. On later nights, after having complained we were able to get in and out in 1 ½ - 2 hours. The food was terrible everywhere. This is no exaggeration! Very little selection in the Buffet (if it were not for pizza we would have starved). They actually charged extra on the main dining room menu for certain selections! The only specialty restaurants were Sushi and Italian. We actually tried the Italian one night (Eataly) it was terrible. My Carbonara was so dry you could not eat it and the bacon smelled terrible. My husband’s steak was too tough to cut. The waiter was rude and kept calling my husband “Chief”. When the Maitre’d came over, he kept apologizing and wanted to give us something else. But at this point we had given up. He asked us to complete a comment card which we did, we can only hope someone will take appropriate action. The hostess told me I could take my wine with me when we left, but the waiter chased us down and told us we could not take the glass out of the restaurant. On one of the special nights in the main dining room, they had Diver Scallops as an appetizer and warm water Lobster as the main course. We were finally thrilled with the menu; however, when it came out the Scallops and the Lobster were so overdone and rubbery, everyone at the table (all six of use) returned them both for other selections. We had lunch in the main dining room one day and that was enough. We ordered Clam Chowder and when it came out, it was Gray and smelled like rotten fish. I tried the Shrimp Ceviche and it was terrible, tough and smelly! It is really bad when even the wait staff try to get you to stay away from some of the dishes! On “Italian Night” they did a presentation on the center stage and said “And now for your first surprise – join us with a toast of your Lemoncello” Of course no one had lemoncello to toast with and then they went around the room with FAKE cakes! Concerning the Ship’s Design: This ship was not designed for relaxation, comfort or elegance….There we no shady spots to sit out on deck. You had a choice of sun, smoking, by the pool or in the enclosed pool area with no breeze, no deck chairs anywhere to enjoy a good book in the shade. The bar stools in every single bar/lounge were terribly uncomfortable. There is no place to put your feet and they sit off center. The Eataly restaurant (one of the specialty restaurant) had plastic chairs!!!! When we came back from shore excursions there were empty bins designated to put your “hand towels” in – of course no one was given a hand towel to use or put in the bins. Definitely an Italian Line: All announcements were in seven different languages, it took forever for the announcements to be conveyed. I tried to order a Chocolate Martini one night and ended up with a Margarita first and then a Mojito second. English is not well understood by any of the staff on board. The phone announcements (when you try to set an alarm or are on hold for room service) are all in Italian, we had no idea what was being said. All of the medication and toiletries for sale are all in Italian and the music on most shows was in Italian. TV in the room had very little on it in English and if you wanted to watch a movie it cost $9.00! Bottom Line: The Staff were friendly and tried really hard. They were overworked (not enough staff) and were not well trained in any of the services that were offered; e.g., dining room, bar, etc. If MSC wants to be successful in the US Market they need to make a LOT of improvements/changes. We have taken the time to give detailed feedback, we can only hope it will make a difference! And the kicker of them all is that MSC indicates on their shore excursion tickets that they are NOT responsible for the excursions!!!! Read Less
3 Helpful Votes
Sail Date: December 2018
The absolute worst vacation you could inflict upon yourself. It all began when they charged multiple of my credit cards 6 times for the trip and told me each time it didn't go through, although all of my banks confirmed it ... Read More
The absolute worst vacation you could inflict upon yourself. It all began when they charged multiple of my credit cards 6 times for the trip and told me each time it didn't go through, although all of my banks confirmed it cleared. It took a literal fight to the death to get any of my money back. I should have known then to cancel the entire thing. Their website is atrocious - couldn't book any excursions on their site and when I called for help they said to wait until the site was back up. It never was. My partner tried to purchase a bottle of champagne for our arrival and the website wouldn't process the order. When he called, they said they would tell the ship ahead of time to help accommodate us. There was no champagne and no one knew a thing about it. MSC had a special way of making you feel invisible and insignificant during the one time of the year that you are spending your hard earned savings to enjoy yourself. We actually anticipated taking our bags with us on one of the islands and letting the cruise leave without us while we enjoyed freedom and good food before flying directly home. The Drink Packages So you've prepaid for a drink package and feel excited to enjoy. Don't try to get someone's attention for a drink, as they drop eye contact and walk away to avoid you... over and over again. Like their commercials where they show you drinks being brought to you poolside? Good luck with that! You have to order at the bar and it takes at least 25 minutes to get someone to cash you out, if they let you have the drink you want. Bye bye sunshine time. What they don't explain well is that you will have to pay 15% of every drink you order from your package on top of that. If you order a Jack Daniels and coke, they will calculate them separately and you will pay 15% of a can of coke, plus another 15% for the Jack Daniels. Don't try to order a cocktail - unless you want to order gin, champagne, lemon juice, and ginger beer all separate. They would not mix it for me and told me I couldn't have it. They did however bring me all 4 glasses separate for myself to mix and charged me 15% of a markup price for each individual ingredient. Every bar sets a different price of each drink so you never know if you'll be able to have what is offered or what your 15% service charge will be. One evening, we ordered a Jim Beam and coke, which was clearly outlined as part of our package. The bartender said we couldn't have it and we showed him the pamphlet. He stamped away to show another worker and then begrudgingly made it. We ordered an Irish coffee and the same bartender ran coffee through the old unchanged coffee grinds on the barista machine and gave me what tasted like liquid cigarettes. When I told him I couldn't drink it, he stormed out and literally disappeared for the rest of the night into the back room. The Dining We paid extra to have a better dining time, yet we were placed in the early dining time with no one that would allow us to change it. Imagine this - you are out on an island in the sun and sand, then must be back on the ship by 6pm. But the issue is that dinner is right at 6pm. So you have to leave the island early to get showered and dressed before they serve you awful food. We opted to skip this dinner when we could to enjoy the islands as the food was unworthy of a cafeteria. I was served the same "dessert of the day" for the entire 10 days. I asked every day if there was a new dessert and he said no. It was literally the same cake, as it got harder and harder as the trip went on. I asked for some raspberry sauce to help make it easier to eat, but the waiter told me there was none, even though raspberry sauce was on my partner's dessert. The same food you are served in the dining room is the same food in the buffet, one day later from leftovers. There is no 24 hour food or drink. During Christmas, the waiter poured our table champagne. One woman barely got a swig and asked if he could please pour a bit more in. He said no and that is was complimentary and walked away. During Christmas dinner, our server gave us turkey dinner which was from a turkey crown and the slices were small and almost see through. One member at our table only got 1 slice instead of two. I had one piece that was so yucky it wasn't even edible. I ordered chips and salsa in the Sports Bar and only received 8 chips total to accompany the salsa. (Photo evidence) We only had 3 food options - 1 buffet, 1 Sports Bar (filled with children) and The Black Crab Dining Room for breakfast, lunch, and dinner. We tried to go in the Villa Rosa for any other meal and they said we were assigned to the one dining room for all meals. You will pay extra to have any gelato and many places will charge you for a regular coffee also. Our waiter Ryan did not smile one time during the entire vacation. I was given a gluten free lunch box to help me when on island to have food options. I was excited to receive a sandwich and maybe some fruit or chips. The lunch box was plain crackers, a plain muffin, and tea cookies. Who eats that for lunch? The head chef should be insulted by what he serves. He is unfit to feed low income inner city hospital food. Room Service I requested room service breakfast for the following morning for 9 am. At 10am, I called to check on it and they told me I already received it, which I had not. They told me I must not have been in my room, which I was. They then delivered it to me 30 minutes later after slamming on my door out of anger, and the woman admittedly told me that they delivered it to another room. The cleaner in our room accused me of throwing facial tissues in the toilet, which I had not. Said he inspected the toilet and that if I continued this that he would report me and charge me $300. I again said I had not even used the tissues, but he was adamant. The cleaner will disturb every attempted sleep in and nap you get a chance to take by slamming on the door at random times. When you don't answer, he keeps at it. When I did answer he simply said, "Do you want anything?" Yes - a nap. The Ship We arrived at the port to check in and the agent told us that they gave our room away to someone else. Then she gave us tickets to the correct room and said nothing further about it. She then gave us check in documents in Spanish and said thats all she has left. We told her we don't speak Spanish and she said there was nothing she could do. Our tickets told us to board no earlier than 4:15 pm. When we arrived, we had a sheet on our bed explaining how the ship cabin was open and ready for 1pm and that there was a poolside welcome bbq and live entertainment. We were not even allowed on the ship for this time so this was infuriating as we spent the day at a restaurant nearby to kill time and spending money on food and drink. They make a mandatory meeting occur as soon as you settle on board where they force everyone into a room to try on life jackets. Then you leave in long lines and backed up elevators. They never tell you any safety info or where the life boats are. The elevators are so fast that if you are any older than 18 years old you will not make the doors before it is off to the next floor. The customer service people are the most vial folk on the planet. When you ask a question, they say "I don't know." and then expect you to walk away. The night before we left the ship we asked for times for disembarkment so we could plan ground transport. We were told "I don't know..." and then she went on to insult my partner's ethnicity. Only one hour later, documents were passed out on each door with this timing, so she must have had this and known. They charge you $12.50 per person per day for this undeniably awful customer service. We were unable to secure a spot on a sunbed near a pool area during the entire 10 days on the ship due to others putting towels down at 5 or 6 am, and then sometimes never showing to use those sun beds. We had so lay in various creative spots. The hot tubs towards the back of the ship were so cold my teeth chattered. The Garden Bar and Pool which are adult only have a constant waft of sewage from the ship. The design of the ship is so poor that you have to take multiple elevators at different sections of the ship to move from floor to floor. Balconies get no sun as there is a roof over each balcony. Went to play bowling in the Sports Bar and card what charged twice for a broken machine. Had to call 3 times to get a refund. Each time they said they would and they did not. It's like a job keeping on them to do their job. I received a slip in the room for a massage promotion of 50% off. I called to book it and they would not let me book it and tried to up-sell me to another day when the promotion wasn't running so I would pay 100%. I said no, I want to book the promotion, and they proceeded to try to put me down for the day it was not available. I had to literally hang up. Any yoga or health classes are for a fee. Entertainment The entertainment on the ship is so bad that you actually feel insulted and cheated after every performance. The director of entertainment should be left on a faraway island. There are NO PROPS - much less props than an elementary school play. There is no live band. There is no use of the lighting packages on stage, only a spot light and lighted stairways that change colors. There are barely any costumes let alone costume changes. They rewore Halloween costumes as witches for the Christmas show. The lead singer Roberto Cavallaro should not have been permitted into a high school musical, let alone lead every production. He has an unmistakable lisp that comes through in his songs. His tribute to Queen and Frank Sinatra made them turn in their graves. A fellow audience member sang over him the entire Frank tribute in order to drown him out in the theatre. During a pirate fight scene, he ruins the entire show flow when breaking into "You Raise Me Up" by Josh Grobin. He is an insult to the arts community. He too should be left on a faraway island. Mediterranean Shipping Company's Cruise lines are just as bad as their shipping service which was in the news this week for dropping 270 containers of valuables, vehicles, antiques, and hazardous materials into the ocean during transport. Steer clear. Read Less
1 Helpful Vote
Sail Date: December 2018
We had the opportunity to try a new cruise line at a reasonable price with a group of friends so we decided to give it a go. WHAT A BIG DISAPPOINTMENT. EMBARKATION: There was absolutely very little help or none at all in assisting ... Read More
We had the opportunity to try a new cruise line at a reasonable price with a group of friends so we decided to give it a go. WHAT A BIG DISAPPOINTMENT. EMBARKATION: There was absolutely very little help or none at all in assisting on the embarkation. It was extremely crowded with the people hearded like cattle. There was a 6 family group of us which included our son-in-laws dad who required the use of a scooter to get along. There was no way that the would have been able to maneuver around a winding line of over 300 people. After a search, we found someone to ask for assistance and were told that we could move forward into a side line which wasn't well documented. We finally made it through that nightmare. SANITATION: After sailing on 15 cruises, we had seen sanitation improve greatly on the ships throughout the years requiring sanitation dispensers around the dining areas and various other locations and requiring the use of them as people walked in. No such thing on this ship. There were sanitation dispensers at the entrance to the food, however, there was no one insuring that they were being used. Many times, they were not working or didn't have any sanitizer in them. There was no warm water in the restrooms to insure clean hands and noticed many people walking out without even washing their hands at all. We’ve seen the crew wiping down walls but never the handrails on the stairways or walkways. FOOD (BUFFET): The food in the buffet was the poorest ever seen. There was little variance in the selection. It was basically the same for lunch and dinner which included hotdogs, hamburgers, chicken, and pizza. There was a carving station, however, when I stopped to investigate, the chef had a hard time trying to slice whatever meat he was carving at the time. Needless to say, I walked right past. There seemed to be no organization to the buffet as to the layout of the food. If you wanted a salad, you had to wonder around several stations to find your condiments. Several of the passengers were rude and seemed to cut in line at their own convenience. FOOD (BLACK CRAB); Rather than fight the unorganized crowds at the buffet, we ate the majority of our meals in the Black Crab. Unfortunately, this was slightly a step above the buffet. For breakfast, we always had to ask for water and coffee. The service was not what you would normally expect at a sit down meal. We were at a table of six and had placed our orders. Five meals were delivered and I patiently waited for my eggs and bacon. After waiting at least 15 minutes when everyone was almost done with their meal, we finally grabbed the attention of a server. Shortly thereafter, he brought me salmon and cream cheese which I definitely did not order. He returned later with my eggs after everyone else was done eating. On another occurrence, my wife received her eggs (just 2 eggs) and asked where the potatoes and meat were since the menu said that eggs were included with potatoes, meat and toast. The server informed her that potatoes and meat had to be ordered separately. After telling him that the menu said it was included, he began arguing with her and telling her that she was wrong. We called a supervisor over and he clearly stated that it was included when eggs were ordered as stated on the menu. He had the server come over and apologize to my wife for basically calling her a lier. I don’t know if the underlying fact is that the staff needs a lot more training or if the supervisors have to be more involved to insure things are moving smoothly rather than just standing around doing nothing other than appearing busy. ENTERTAINMENT: Very little variation in the entertainment onboard. Every night was performed by the ship crew. Same acrobatics over and over with singing. Got tired after watching a few nights. DISEMBARKATION: Another nightmare. We carried off our luggage to avoid the huge crowds at the end. Once again, no guidance, just follow the masses. After departing the ship, were told that Americans and Canadians get into the left line and all others into the right line. What we didn't know that after moving an hour in line, the left line led into a single elevator while the right line led to the escalator. No attendants at the end of the line to direct you to your choice. Now people were positioning themselves which was total chaos. Thank goodness we finally made it off the hell hole and never to return. Overall the ship was beautiful with plenty of areas to sit and relax. In addition, this had been one of the smoothest sailing ships we were ever on. Unfortunately, this goodness does’t outweigh the bad. Read Less
1 Helpful Vote
Sail Date: December 2018
What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar. ... Read More
What I liked on MSC was the entertainment (although there were not a lot of costume changes in the shows) the variety was nice. It was eclectic and circus-like. My favorite was the guy who did flips in the air and landed on a narrow bar. I also liked the interior design, the color schemes, carpet, art, and interior of the ship, it was very beautiful. My personal trainer, Jacques was great as well. But overall, I am sorry to say I was very disappointed so I want to explain why I would not take another MSC cruise. I worked on Celebrity cruise line for 2 years as an acupuncturist from 2004-2006 and I have also been on Princess, NCL, and Carnival. I hate to say it but MSC was the worst line of the 5 lines I have been on. Here's why: I purchased the cruise directly from MSC. Due to poor customer service (having to wait over 30 minutes on hold before anyone answered (numerous times), no one responding to emails sent from the company website etc) I cancelled the trip. I wanted this itinerary because it went to Columbia (and I could not find another line with dates that worked for us) and I had never been there before so my father purchased the cruise from Expedia. I had trouble getting my $198 deposit refund. I had to place several calls and emails about it. We also had trouble getting our boarding passes. Our check in time was late so we missed the boat safety drill. Then the notice for the second drill came so late we didn't know about it and missed that too. We felt the overall organization of the cruise was poor. I purchased shore excursions in advance and I was charged twice for the one for Aruba for all 3 of us. That also took me many attempts to get refunded. At first only 2 tickets were refunded and then the third one was refunded on another credit card statement even though they were all purchased together at the same time. In Jamaica I wanted to go to Blue Hole but it was not offered so I purchased it from an outside shore excursion group. In Columbia I wanted to do the hop on hop off bus tour but it wasn't an option until literally the night before we got there, we had a flyer on our doors. I was disappointed that I overpaid by using another tour company because it was not available on the cruise website. The Panama excursion choices were not available until right before the cruise and the descriptions barely told us anything about the trip. In Cozumel our snorkel excursion was cancelled due to the rainy weather. We were able to get on another tour (in German in French which we don't speak) and I had to pay full price for it despite the fact that I prepaid for the snorkel trip and got a discount, It was not my fault the weather was bad and our trip was cancelled but the shore excursion department would not give me the discounted rate from the on board price like I got for the snorkel trip because I paid for it before we boarded the ship. I also purchased a photo package in advance before boarding. It turns out the family eating dinner with us also pre- purchased the same package. We both were under the impression from the marketing materials we got from MSC that we were getting both 10 prints AND 10 digital files but on board they insisted it was only 10 prints. It's odd that we both thought the same thing. There must be a mistake on the website or the printed advertisement that is not consistent with what the ship is actually offering. So I prepaid and purchased the 10 photos for $80 because the advertisement lured me in by promising me 70% OFF of on board prices. Then when we were on board they offered 15 photos for $99. This is a MUCH better deal but they would not let me upgrade to the better package. This was misleading and unfair. I don't think any other company would have done that! -- Refused to allow customer to use purchase towards a better deal. What happened to the customer is always right? This was lousy customer service! I wanted to pay the difference and get the better promotion but they said no. Why burn a bridge for $19? The printed photos were anyway going to recycling, there is literally no financial loss to the ship to give us the extra 5 photos and make us happy and take an additional $19. It's literally a win-win but the ship was not able to accommodate, bend, or compromise. What a shame. I pre-purchased spa treatments and personal trainer (at the same time for my father and myself). When I came to the spa to make my appointments they only had record of my personal trainer payments and not our 6 spa treatments. I had to wait for the spa manager to contact reception to try to find the proof of payment. One day there was a time change so people came to their spa appointments an hour late. Instead of rescheduling them they bumped people who were on time. My dad was frustrated that his treatment started over half an hour later that it was scheduled. I spent over $114 for the internet plan (before boarding) for 5 devices and the data we were given only lasted a few days. This is more than I pay for a month of internet at home with unlimited use. So the majority of the trip we could not use internet. Most people use social media to upload vacation photos and it would behoove the company to give better plans with more data because it's free advertisement for the cruise-line. But the company seems too near-sighted to even see the big picture that they are jeopardizing long term gains for short term gains. The 4D movie and bowling and car simulator package was a rip off. Very glad I didn't buy it. The bowling had 2 lanes, a tiny ball and was not like real bowling, the movies were 5 minutes long, and the car was not a big deal to warrant such a high price tag. There were very long lines for the buffet and also for getting off the ship. Never seen such lines on a cruise in my life and I have been on over 200 cruises. The food was overall bland and lacked variety. Would have liked lox for breakfast, but I never saw it offered. Our waiter at night kept making mistakes every night, bringing people the wrong dish, and so many things. We overheard another table complaining to the restaurant manager so my dad said it was happening with us too. We were happy to see that steps were made to correct this and the service improved immediately. We got the drink package and were told different things at different bars on the ship. One bar said that the drink I wanted (BBC) was not included so I paid $9.95 for it, then I went to another bar and they took my drink voucher and the receipt said the drink price was $8.50 but there was no charge for me because of my drink plan. People on board were not operating from the same rule board, it's as if they had no company/brand training. The line was consistently inconsistent. I did not see any Friday night Sabbath services scheduled for the Jewish passengers but there were daily AA meetings and regular LGBT and singles meetings. In general, there were way TOO many inconsistencies and poor customer service and disappointments which is why I will not be a return customer. I hope this helps you with quality control and to improve your service so that you have more repeat business and do not lose potential clients like me. On their Facebook page many people wrote it was the worst cruise line they have been on and that they were disappointed by the service etc. There was no option to give a star rating and I suspect their high ratings were paid for. We spent over $1,800 on board but will not be back, unless it's for a FREE cruise! Read Less
1 Helpful Vote
Sail Date: December 2018
I have cruised about 90 times but never on MSC and the price was good so I gave it a try. This has been the worst experience I ever had and my first cruise ship had caught fire. From miss information/poor information on the web site to ... Read More
I have cruised about 90 times but never on MSC and the price was good so I gave it a try. This has been the worst experience I ever had and my first cruise ship had caught fire. From miss information/poor information on the web site to satisfaction survey not working. 1. Told check in was not until 4 so I took a later flight. Check in started at 1130. Which caused mass confusion at the pier. 2. When checking in my pre-confirmed loyalty match was not listed. Told to go to guest services waited in line for 45 minutes (likes at guest service was long all day every day the whole cruise) told I had to go to the future cruise desk was not open until tomorrow. Did that got it fixed but had to go back to the long lines at guest service to get new card. 3. Being diabetic I needed a sharps container for used needles. Cabin Steward told me I had to go to guest services again to fill out a form. All other lines I only needed to tell steward. Guest service to me I had to go down to medical (not open until next day) the person asked me why I was there and when I told her she said my cabin steward should have gotten it and all she needed was a room number. I told my steward and to culminate this to his supervisor. Later in the week I checked back and told supervisor was still insistent the guest had to get the container even though it was for the safety of his staff. 4. Food was below standard and staff didn't seem to care. Chicken parm was from frozen pre breaded chicken breast, baked Alaska was pre-made frozen like you would get at Sams club. The buffet was almost the same everyday for lunch and dinner (hamburgers, hot dogs and roasted chicken). Other lines have what is in the main dinning room on the buffet for dinner. One egg station for everybody in the buffet for breakfast. 3 days before we got back to Miami they said they had no more pancake syrup on the ship but the next day it magically appeared. I believe they didn't want to bother to go to stores for more. Same thing happened with bottled water on the last day in the casino bar they didn't have any but never went to stores or another bar to resupply they just didn't care. This is only some of the problems I experienced. I made friends with a guy that said he was a guest services 13 times to address problems. Most of my cruises I never even went to guest services once and that was for cash change for large bills. Read Less
2 Helpful Votes
Sail Date: December 2018
We had the opportunity to try a new cruise line at a reasonable price with a group of friends so we decided to give it a go. WHAT A BIG DISAPPOINTMENT. EMBARKATION: There was absolutely very little help or none at all in assisting ... Read More
We had the opportunity to try a new cruise line at a reasonable price with a group of friends so we decided to give it a go. WHAT A BIG DISAPPOINTMENT. EMBARKATION: There was absolutely very little help or none at all in assisting on the embarkation. It was extremely crowded with the people hearded like cattle. There was a 6 family group of us which included our son-in-laws dad who required the use of a scooter to get along. There was no way that the would have been able to maneuver around a winding line of over 300 people. After a search, we found someone to ask for assistance and were told that we could move forward into a side line which wasn't well documented. We finally made it through that nightmare. SANITATION: After sailing on 15 cruises, we had seen sanitation improve greatly on the ships throughout the years requiring sanitation dispensers around the dining areas and various other locations and requiring the use of them as people walked in. No such thing on this ship. There were sanitation dispensers at the entrance to the food, however, there was no one insuring that they were being used. Many times, they were not working or didn't have any sanitizer in them. There was no warm water in the restrooms to insure clean hands and noticed many people walking out without even washing their hands at all. We’ve seen the crew wiping down walls but never the handrails on the stairways or walkways. FOOD (BUFFET): The food in the buffet was the poorest ever seen. There was little variance in the selection. It was basically the same for lunch and dinner which included hotdogs, hamburgers, chicken, and pizza. There was a carving station, however, when I stopped to investigate, the chef had a hard time trying to slice whatever meat he was carving at the time. Needless to say, I walked right past. There seemed to be no organization to the buffet as to the layout of the food. If you wanted a salad, you had to wonder around several stations to find your condiments. Several of the passengers were rude and seemed to cut in line at their own convenience. FOOD (BLACK CRAB); Rather than fight the unorganized crowds at the buffet, we ate the majority of our meals in the Black Crab. Unfortunately, this was slightly a step above the buffet. For breakfast, we always had to ask for water and coffee. The service was not what you would normally expect at a sit down meal. We were at a table of six and had placed our orders. Five meals were delivered and I patiently waited for my eggs and bacon. After waiting at least 15 minutes when everyone was almost done with their meal, we finally grabbed the attention of a server. Shortly thereafter, he brought me salmon and cream cheese which I definitely did not order. He returned later with my eggs after everyone else was done eating. On another occurrence, my wife received her eggs (just 2 eggs) and asked where the potatoes and meat were since the menu said that eggs were included with potatoes, meat and toast. The server informed her that potatoes and meat had to be ordered separately. After telling him that the menu said it was included, he began arguing with her and telling her that she was wrong. We called a supervisor over and he clearly stated that it was included when eggs were ordered as stated on the menu. He had the server come over and apologize to my wife for basically calling her a lier. I don’t know if the underlying fact is that the staff needs a lot more training or if the supervisors have to be more involved to insure things are moving smoothly rather than just standing around doing nothing other than appearing busy. ENTERTAINMENT: Very little variation in the entertainment onboard. Every night was performed by the ship crew. Same acrobatics over and over with singing. Got tired after watching a few nights. DISEMBARKATION: Another nightmare. We carried off our luggage to avoid the huge crowds at the end. Once again, no guidance, just follow the masses. After departing the ship, were told that Americans and Canadians get into the left line and all others into the right line. What we didn't know that after moving an hour in line, the left line led into a single elevator while the right line led to the escalator. No attendants at the end of the line to direct you to your choice. Now people were positioning themselves which was total chaos. Thank goodness we finally made it off the hell hole and never to return. Overall the ship was beautiful with plenty of areas to sit and relax. In addition, this had been one of the smoothest sailing ships we were ever on. Unfortunately, this goodness does’t outweigh the bad. Read Less
Sail Date: December 2018
(Posting this online because MSC, both onboard and at the corporate level, would do nothing except say, "We're sorry.") They overcharged us, then would not adjust the bill. The customer service we received throughout our ... Read More
(Posting this online because MSC, both onboard and at the corporate level, would do nothing except say, "We're sorry.") They overcharged us, then would not adjust the bill. The customer service we received throughout our cruise was, in fact, #customerNOservice. Quite frankly, we are appalled at the lack of respect and lack of common courtesy we received from your employees on the MSC Divina (with three noted exceptions). We were ignored, given lip-service, brushed aside, and actually lied to by employees. I will list a few examples: 1) We were forced to wait for over an hour and a half at check-in in a long, hot, very crowded check-in line. With my physical difficulties, this was almost unbearable for me. (My physical limitations are previously documented with MSC.) I requested from one of the employees to allow me to use the much shorter, much less crowded physically limited check-in line. The employee curtly refused my request. #CustomerNoService 2) As soon as we entered our cabin, we saw that there was no electrical outlet near the bed with which to power my breathing machine. (One of my medical issues previously documented.) We asked our cabin attendant for an extension cord for this use. He came back later saying that he couldn't bring one (as they DID do for us on the MSC Seaside on our last trip). He said that I would have to personally go back to the "reception" desk and pay a deposit in order to pick one up for ourselves. What a pain! Why does the Divina require a deposit when the Seaside does not? How inconvenient! #CustomerNoService 3) Shortly after I purchased internet service on my device for $49.90, the MSC app showed me other options I might prefer, including "Premium" internet with 7000 megabytes for only $71.51. I purchased that option, believing that it was replacing the package that I had chosen four minutes earlier. Instead, I later find out that this was in addition to the previously purchased package. I told guest relations that I did not want an addition. They basically told me that it was too bad. They couldn't (wouldn't) do anything to help. Then the internet service problems began . . . My device would connect to the internet service sometimes - then other times it wouldn't connect at all. When it did connect, it would knock me offline after a short time, often when I was right in the middle of my online work. VERY frustrating! I reported these problems over and over again to "guest relations". They looked at my device several times. There was nothing wrong with my device. Internet would work for a while, then it would stop again. The reception in our cabin was particularly spotty. *NOTE: There should be many electronic documents available for verification regarding these reported issues. At one point, the "guest relations" person said that he would have the IT Director look into it. I got a couple of return phone calls over a couple of days, each one saying that they couldn't find anything wrong. Each one proceeded to explain to me "how spotty any satellite internet service could be". They would go no further than that. This wasted an enormous part of our vacation trying to connect and re-connect and re-connect over and over again. VERY frustrating! Finally, on the next to last day, a "guest relations" person told me that he would get the IT Director to place a router in our cabin to assure we would have good service for the last day of our trip. HE LIED! Nothing further was seen or heard from anyone regarding this. We did NOT get a router brought to our room. #CustomerNoService 4) The only employees we encountered who consistently displayed a pleasant demeanor toward guests were our dinner servers and the cabin attendants we passed in the hallways. The "Guest Relations" areas were terribly understaffed, (thirty guests in line, with only two or three attendants) and the personnel there were not good ambassadors for MSC. They would provide printed information sheets when needed, but for any problem issues, they either gave lip-service to the problems, saying they would take care of things - or they passed the buck by saying that "someone will get back with you." No one ever got back with us. I heard numerous other guests complaining of the same terrible service. #CustomerNoService 5) Only one employee, out of the dozens we encountered during our trip showed some deference to guests as the guests passed by. In the buffet, employees pushing carts did not give way to guests, rather they pushed right through guests that were holding plates in their hands. The employees barely slowed down as they rushed past the guests. Twice, I was almost run down by one of these employees pushing a cart. NOT very guest-friendly. #CustomerNoService 6) The buffet tables were "cleared" after previous guests had left. The tables were wiped, but were not really clean. The employees just wiped around salt and pepper shakers and sweetener caddies. Food particles were left on the table at almost every buffet meal. We had to wipe the table again before we could feel comfortable placing our food and drinks on it. #CustomerNoService Additionally, I sense a little "bait and switch" going on with the "Drinks On Us" which was part of our reservation. Nowhere did I see online anything about additional service charges that would be added for each and every drink we had "On MSC". We prepaid our service charges/gratuities before boarding. We did not expect to have to pay extra service charges beyond that. MSC needs to explain to potential guests these additional charges BEFORE the potential guests decide to purchase a voyage on MSC. (In fact, on one of the MSC emails I received, it was specifically stated: "DRINK PACKAGE TERMS & CONDITIONS: Easy Package is included with the promotion. Service charges are included." Finally . . . At no time were we ever shown any reason to believe that our business was important or appreciated by MSC. Instead, it appears that our presence onboard was an inconvenience to each and every MSC service person, except for Cy (our cabin attendant) and Michael and Ulysses (our dinner servers) and, of course, those who wanted to sell us stuff in the various shops. This was far and away the worst cruise experience (out of seven cruises) we have ever encountered. Read Less
4 Helpful Votes
Sail Date: December 2018
Absolutely the worst cruise iv ever been on. Me and my mother have been cruising together sense 2009 and I can honestly say inspite of the great price I would never recommend MSC nor cruise with them again. To start with when we arrived ... Read More
Absolutely the worst cruise iv ever been on. Me and my mother have been cruising together sense 2009 and I can honestly say inspite of the great price I would never recommend MSC nor cruise with them again. To start with when we arrived we found out after ordering a Corona and coke that yes the drinks are free with the drink package but there are surcharge fees (hidden fees) for every drink and the price for the same drinks doesn't stay the same throughout the ship. Once we got to our room (AFTER THE ANNOUNCEMENT THAT ROOMS WERS READY) the bathroom was still dirty. In addition to all the rooms on our side being dirty or needing something our bathroom was visibly dirty with sand, a ring around the tub and no washcloths or towels in site. We found our steward who was in another room to inform him that we were going to need 4 face clothes everyday and our bathroom was dirty. More housekeepers were brought over by a man In white to help...the day went on.We went to dinner,came back room was clean and had 2 face cloths. At that time we noticed the sharps container that my mother requested weeks prior to embarking was missing. We phoned the steward to bring us one. Day 2 midday my mother's bed fell... She is not even 200lbs but her whole matress fell to the floor. We let the steward know who said ok. We went to lunch,got in the whirlpool came back it was fixed. We had "complimentary breakfast" tags to put on the outside of the door. We filled it out took a nap and went to dinner. We returned and while the beds had been made we had no new rags or towels for the next day even though we had asked for them. Day 3 checked our room balance prior to getting off in Jamaica and to our surprise we had been charged $3.50 for room service. That's not complimentary if we had a fee.... Only one $50 on board credit had been added to the room and they weren't sure when we'd receive the second. At this point we owed no money. Got off at the port and returned to the ship. When we returned they were painting under lifeboats 14 which happened to be right outside my balcony and they were staining the doors that lead from the buffet to the gelato on the 14th floor. I am a asthmatic so the paint and excessive fumes from solutions triggered a asthma attack. The next morning we informed customer service who offered no apology and said they didn't know if they planned on painting again throughout our voyage. Additionally, we asked if they could have our steward leave wash clothes everyday because he hadn't been doing so. Because the service agent showed no empathy I asked for my gratuities off my room to be removed and for a print out. At that time the balance on the room was -$99.56 ( meaning they owed me) Day 4 after speaking to customer service we went to the casino, in order to play we had to add a minimum of $135 to the room which we did and played. Up until this day we had ordered drinks, gotten coffee, gelato and movies and somehow when we checked the balance not only was the $99 they owed me gone but at this point we owed them. We paid with no issue. This day was a sea day so after the casino we had lunch and went for a nap. As soon as I laid in my bed it fell (1st time). I went down to customer service and they sent a carpenter. The day went on. At some point we returned to our cabin to find a "urgent" letter posted on our door saying we needed to come to guest services. Unsure what it was about we went down. At that time they wanted to know had my mother received her sharps container. Later on in the cruise other guest asked about the urgent letter.As you can imagine we were uncomfortable having to explain that it was nothing. I believe the notice should have been slid under the door like all the other papers were. Day 5 This was the Aruba port but we didn't get off we stayed on to enjoy the ship but unfortunately non of the shops were open and the casino only let you play if you had cash because the machines were not recognizing room cards. Again we had breakfast, laid around, sat on the balcony, got in the whirlpool,went to lunch and had a nap. While sleeping I was awakened by the sound and feeling of the bed falling(2nd time). Humiliated and embarrassed I waited to go to customer service but I called around 2:30pm to inform them that the bed fell again. Sitting on the balcony until 330pm nobody had been to the room, called again but got no answer. Went to the desk who than called a carpenter, went to the cabin to wait. 4:30pm went back to the desk to inform them that nobody had been in and I wanted it fixed before dinner so I could go to bed. After almost 4hours the carpenter came in. I asked if he could just replace the bed but instead he added a screw in the left side of the bed saying it was missing. Days 6-8 were better other than having to ask for washcloths on a daily.Unfortunately Someone's toilet had overflown causing a horrible smell throughout parts of the ship which made several people vomit including my mother. Day 9 After being up all night with my mother being sick we were told that we had to be off the ship no later than 11:30am because the crew had another safety drill. We explained to the man who had on a MSC jumpsuit that my mother was not feeling well but he insisted that we had to go. Very disheartening. Once we returned from the port we purchased 2 White Hennessey from the duty free shop on board and paid off the balance on our account. At that time we asked the agent who was helping us (Stacey) what is the protocol if we didn't have any more money (knowing all we had left was money for the ports but not to cover any more surcharges for drinks). She told us we'd have to come the night before debarking to sign a declaration. Nothing more happened until the night before debarking. After dinner my face began to swell which are signs of a obvious allergic reaction. I took benedryl and laid down. My bed fell once again(3rd time) causing me and my mother to go to customer service. While complaining about the bed we thought it was wise to sign the declaration because we had an early flight. We were told by a supervisor there was no such thing and if we were unable to pay we'd have the sheriff called on us to deal with the situation. At this point in addition to the humiliation I felt because the bed had fallen numerous times, we now had the added stress of missing our flight home with no money to get back and being arrested for no reason. And my face was so swollen it effected my vision and I had a soar throat.We agreed that yes we owed the money but prior to the last port we had the money. We would have just paid for the drinks and casino as we played but because we were told by the MSC customer service agent on board that we could sign the paper agreeing to pay later we thought no more of it. After 4hrs of trying to bargain with them and Stacey admitting that she told us about the declaration another supervisor named Victoria came to help. She sent security with us to our room to retrieve the alcohol we purchased as if we were criminals who stole it. She agreed to meet with us on debarkation day at 7am which we did. Took until 9am but we eventually signed the declaration and was able to leave with the threat that if the money was not paid in 5 days we would be arrested. All of that embarrassment, humiliation and disappointment for $147.07. No apologies for the bed repeatedly falling,no concerns for my obvious allergic reaction, no apology for causing my asthma attack but we have a bill for $147.07, the threat of being arrested and was treated as a criminal. I WOULD NEVER IN MY LIFE SAIL WITH OR RECOMMEND MSC. Read Less
2 Helpful Votes
Sail Date: November 2018
We chose this cruise so that other family members could afford the cruise. We also wanted the destinations on this trip. Embarkation and disembarkation were smooth. The ship has a very pretty decor and was very clean. The food was ... Read More
We chose this cruise so that other family members could afford the cruise. We also wanted the destinations on this trip. Embarkation and disembarkation were smooth. The ship has a very pretty decor and was very clean. The food was terrible. Actually terrible is an insufficient description. The only thing worse than the poor quality of the food ingredients was the incompetence with which it was prepared. Items ordered from the menu may or may not match the meal that was served. Do not order any soup; they were inedible. Only the pizzas were okay, except when the toppings were burned. The noise level in the dining room made conversation almost impossible. The chairs and tables were so crowded that the waiters had difficulty serving. The employees were cheerful and hard working even though their work load was about 20% higher than at other cruise lines. The entertainment was good, although there was no orchestra or scenery. The shore excursions were good and the cost was reasonable. This cruise line allows smoking and smoke is omnipresent. No effort was made to keep the port side of the promenade deck smoke free, even though there were 17 smoking receptacles on the starboard side. My wife and I are retired, have no small children and have more than 50 cruises with 5 different cruise lines. We will not travel with MSC again. Read Less
1 Helpful Vote
Sail Date: November 2018
Same food at buffet everyday which consists of roast chicken, vegetables, some awful tasting rice, hamburgers, French fries, and hotdogs for lunch and dinner. The same shows as 2 years ago with all the same performerd. There was a very ... Read More
Same food at buffet everyday which consists of roast chicken, vegetables, some awful tasting rice, hamburgers, French fries, and hotdogs for lunch and dinner. The same shows as 2 years ago with all the same performerd. There was a very small TV in room like a computer monitor that didn’t always work. Thanks The food in the restaurant was bad as well. The only food we liked was the pizza and the gelato. The price was reasonable but the food service for breakfast was lousy and I had to ask for orange juice 3 times before I got any. It started for the very beginning when we didn’t get the drink package we ordered and had to wait in line for an hour and then they scheduled us for Dining time. I don’t think we’ll go back on MSC again. The music they had onboard was just jazz and nothing very good. Read Less
1 Helpful Vote
Sail Date: November 2018
MSC offers some of the lowest cruise prices around. After 11 days on the MSC Divina, I know why. If you're considering a trip with MSC, review these points first! Waiter training: Even though English is not their first ... Read More
MSC offers some of the lowest cruise prices around. After 11 days on the MSC Divina, I know why. If you're considering a trip with MSC, review these points first! Waiter training: Even though English is not their first language, waiters should know all the food items that appear on the menu. Our waiters did not know the difference between Canadian bacon and regular bacon, and did not know what cantaloupe was. The attitude of most waiters on board was very poor. Whenever we made a request, they made it very clear that we were imposing upon them. For example, I ordered wine with lunch and when it came 20 minutes after the food and I inquired about why it had taken so long, I was told that there were many people to feed and the waiter had to stand in line and wait for the wine. There was no apology and the waiter made it clear that he felt I should not have asked the question. When we asked for salted butter, the waiter acknowledged our request and left, never to return. When I requested olives in my Bloody Mary, the waiter laughed and rolled his eyes. Even though I assured him I was not kidding and I wanted olive, they were never delivered. Another time, I requested green olives and got black olives. This kind of problem occurred at every meal. Forced set dinner seatings: No other cruise line has ever forced us to sit at the same table, at the same time, every single night. We were stuck with a waiter we did not care for, we were stuck listening to the same screaming child at the next table every night, and we missed the opportunity to meet different people. Sanitation: Instead of ensuring that all passengers entering the buffet used hand sanitizer, staff simply stood by as most of them walked past the hand sanitizer dispenser, which was troublesome to operate. Many people who did try gave up. Staff should dispense hand sanitizer to all passengers entering the play buffet as it is common practice on other cruise lines. There were no hand sanitizer dispensers near the elevators, as is common practice with other lines. In the fitness center, there was a sign requesting that people spray down equipment, but there was no spray. Sanitizing wipes should be distributed throughout the fitness center as is done on other cruise lines. Entertainment: Trying to get by with the same set of performers and no set changes on an 11 day cruise does not work. The set that is used every night back-lights performers with the lighted stairway behind them so that they appear almost as silhouettes for most of the performance. This was by far the worst entertainment we have experienced on any cruise. Food: The food quality was much lower than we have experienced on any other cruise line. While some dishes were generous portions, particularly meat dishes, many of the fish dishes had exceedingly small, thin, dry portions. Surprisingly for an Italian ship, the pasta was largely tasteless, except for an excess of salt. The shrimp fetuccini I was served had exactly two very tiny shrimp in the entire dish. Free drinks are not free: You will be forced to sign charge slips for a few cents “gratuity” every time you have a drink, a cup of coffee, or a bottle of water. This was extremely irritating. It was a lot of paperwork and hassle. I wonder if MSC has calculated the labor cost in processing all of these ridiculously small charges? Too many people for this size ship: The buffet was chaotic and overcrowded. When passengers must wait 20 minutes for an omelet every morning, one would expect the line to provide more omelet stations. They don’t. The dining room was overcrowded. The tables are so close together that the waiter bumped me every time he squeezed between my chair and the one from the table behind me. In our case, they also crammed seven people on a table that would have been tight for six people. We were literally knocking knees every night. Stateroom: The stateroom was approximately the same size as balcony staterooms are other cruise lines, but there was substantially less storage space. The bathroom, however, was very well-designed and the shower did not fog the mirror. Don’t expect hair conditioner or hand lotion to be provided. They are not. When we requested these items, we were flatly told they are not provided. Read Less
2 Helpful Votes
Sail Date: November 2018
2nd time cruising on MSCDivina. The first was wonderful, this time, horrible. We had several encounters in the dining room where we didn't get what we ordered, our party of 6 didn't get served at the same time where some were ... Read More
2nd time cruising on MSCDivina. The first was wonderful, this time, horrible. We had several encounters in the dining room where we didn't get what we ordered, our party of 6 didn't get served at the same time where some were done eating while others hadn't been served. Too many inexperienced servers and assistants. Lots of not so tasty food too. The buffet was better, but nothing to write home about. Pool service was almost non-existent, more like get your own. The assistant manager of the jewelry department was downright rude and should look for a job where she doesn't interact with the public, as should several other staff members. Too many inexperienced servers and staff. On the other hand, Maria from excursions should be given a massive raise and train some of the other staff how to be courteous and provide spot on customer service. Take advantage of the free facial on deck 5. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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