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9 Helpful Votes
Sail Date: July 2019
We were looking forward to our first cruise but disappointed by our experience. When we embarked no one was interested in telling us the process. There appeared to a drive to sell the drinks package and when we said we didn't want ... Read More
We were looking forward to our first cruise but disappointed by our experience. When we embarked no one was interested in telling us the process. There appeared to a drive to sell the drinks package and when we said we didn't want one they were not interested in helping us. Customer service was inconsistent throughout. Some staff were very good but mostly staff presented as 'can't be bothered'. We paid gratuities upfront but were charged 15% on top of every purchase/service on top of that. When we brought it to the attention of admin they said it was a tax and not a service charge as it was described on their literature. The cabin itself was nice and bigger than we expected. Also very clean. There are plenty of bars with entertainment etc. However, the ship was very busy and over run by children and pushchairs and it wasn't possible to have a child free evening even in what appeared to be night club atmosphere. The only 'child free' area was a smoking zone but as we don't smoke this was not an option for us. We have since been told that MSC offer free child places and that explains why there were so many. We have nothing against children and families but if we had known we would not have chosen this cruise. It was a bit of a bun fight trying to get food and secure a table in the informal dining. Even the formal dining was noisy and service was very slow. We took advantage of a cut price pedicure. Reduced to a bargain price of 45 euro (plus the 15%). To say it was average is an understatement . Throughout the cruise there was a 'hard sell' of excursions, drinks packages and services that was not pleasant. The pool areas were chaos and there were no quiet areas. A bit like Butlins at Sea! This cruise might be good for families . But if you want to have a quiet drink, enjoy the entertainment, relax by the pool or enjoy fine dining this cruise is not for you. Read Less
13 Helpful Votes
Sail Date: July 2019
I have been on royal caribean ,celebrity ,azamara princess and carnival . This is my first review here .Divina is a little too busy for me lots of non english speakers which is not a problem for me but it does make for a different ... Read More
I have been on royal caribean ,celebrity ,azamara princess and carnival . This is my first review here .Divina is a little too busy for me lots of non english speakers which is not a problem for me but it does make for a different experience.food was ok buffet a bit manic pool area very busy it takes a little longer to get served at some of the bars .our room was pretty good at the back of the ship nice big balcony .room cleaning was just ok again not a big problem but no turn down fyi.Most of the staff were great,but didn't seem as friendly as other cruises but i think maybe it's because they don't know where you are from so are not sure how to greet you? .The ports were all good palermo cagliari palma valencia marseille genoa cittevetchia and a reasonable price too.If you don't like too busy a balcony is a must.not my best cruise but would do MSC again if the itenary was right .Entertainment a little cheesy for me seen better but i cruise for the stops . Read Less
14 Helpful Votes
Sail Date: June 2019
Here is some info about me: I'm 48. Live in USA. have cruised 51 days with Carnival, 14 days with princes, and now 7 with MSC. Have cruised a lot of Caribbean, one Norway, one Alaska, and now one Mediterranean. We started and ... Read More
Here is some info about me: I'm 48. Live in USA. have cruised 51 days with Carnival, 14 days with princes, and now 7 with MSC. Have cruised a lot of Caribbean, one Norway, one Alaska, and now one Mediterranean. We started and ended our cruise in Genoa. Before the cruise, I registered myself and my husband for the status match program. NOT user friendly, i must say. Make sure your photo that you upload with your other cruise-line info is a small data file. It took me several tries, but i finally got it done. we got silver level by providing our carnival info. Other than a bowl with 4 pieces of fruit in our cabin, not sure we noticed much difference. I was the one in our group of 16 friends/family that did the research and planned most of our trip. i went into the cruise having read MANY reviews. Having read the reviews, i would say that i agree with many of them. 1. very nice ship. clean inside. nicely decorated. clean. 2. entertainment above average. they had 3 lead singers who sang to a prerecorded soundtrack. they sang well. the dancers danced well. there were a couple of songs that they had one of the dancers (very obviously) lip-sync. I would have preferred that they did not do that. they were far better at dancing than lip-syncing. Just let the dancers dance!! 3. food....... a. dining room. Although our wait staff was very friendly, i did not feel the same level of personal involvement or level of attentiveness with them as i have felt with previous cruises. They just didn't seem to "have it all pulled together". some in our 2 tables of 8 did not get things that they ordered and it did seem to take a long time for one of our tables, who had a different waiter. as far as the food goes, well...... as many other reviewers have said, the selection is lacking compared to other cruise lines. maybe 5 options for starters (soups, salad, etc). another 5 for main dishes. then maybe 4 or 5 desert choices. they did have something like 3 items that are on the menu every night, but i can't say that i looked at them more than once. they did not seem very interesting. the food was NOT awful as some in my group claimed and some reviewers have claimed. Yes, i have had better. I think if they had more selection, the complainers in my group might have been happier. Maybe if the food had been catered to Americans, maybe they would have been happier.....i just don't know. Maybe i just had low expectations because of the reviews i read before the cruise, but MAYBE I had more realistic expectations since I have been to Europe many times and know to expect things to be a little different than in a cruise that caters to Americans. The fact is that on this cruise you can expect to be surrounded by lots of french, german, spanish, and italians. English speakers were by far in the minority. Not a problem, but something to be aware of. Of note, we went to the dining room the first 3 nights, then never went back. we found that the food on deck 14 was just as good and a lot quicker. we had 7pm dining. if we ate in the dining room, we had to go to the 945 show. a little late for me. b. informal dining......breakfast and lunch were perfectly adequate. lots to choose from. they did a good job trying to have selections that cater to different cultures. they had the bacon (actual bacon, not British bacon that is actually ham), but the link sausages were more British than American. lots of pastries, different types of eggs (scrambled, etc), pan cakes, etc. I very much enjoy experiencing what other cultures eat. some in my group are not what i would call cultured. they just thought some of the items were bad....in reality, the food items were that way, not because they were bad, but because that's the way other cultures eat them. Of note, as other reviewers have said, the pizza was very much above average for cruise pizza. it was nice to not have to wait in a long line for mediocre pizza like you do on carnival. Of note, I expected the dinner in the casual dining to be at least a small step up from what you get in there for lunch, but i did not find that to be the case. 4. Drink packages...... most in our group chose to purchase drink packages. my husband got the $10 per drink max package for $39 per day. I got the $19 non alcoholic package, and my son got the $14 per day non alcoholic kids drink package. Of note, i only got mine because i had to have a package for my son and husband to have one. I think they might have gotten their money's worth, but i'm not sure that i did. I don't like to drink a lof of sugary drinks or ones with artificial sweeteners. Large bottles of mineral water were like 2.50, so not crazy bad without the package. It was nice that I was able to go to the bar and order 2 cappuccinos and a mineral water at the same time and not have to wait or come back for the others. I think you have to wait 15 min between the alcoholic drinks. You could also get soft serve ice cream with the non alcoholic packages, but not with the alcoholic packages. Had i not gotten a package, the free drink selections would have been fine with me. Of note, no decaf coffee that i could see for free.....i found that strange. lots of different flavors of tea bags to choose from. 5. staff members.....including the dining room staff, i found the staff to be very friendly. they were very good about making eye contact and greeting you. most of them that I encountered, spoke a good amount of english. I was pleasantly surprised by that. 6. excursions...... we did not choose to book any excursions through the cruiseline, although a couple in our group did. My mom was pleased with the cave trip and another tour she and her friend took. What we did pay for was 3 transfers! No tendering with free shuttle for this cruise line. we paid $12.99 per person for 2 of them and like $16 for Marseille. I did read about the other options (hop on hop off close to port, free shuttles, and city buses), but we decided that our time and lower amounts of frustration from having to find where to go made it worth it for us to just fork out the dough. We just weren't up for the adventure of all of that. 16 people is a lot to have to wrangle up. 7. transfers. we used a company called www.airportstaxitransfers.com to get us from the genoa airport to the hotel in genoa, hotel to ship, ship to milan, then hotel in milan to airport in milan. highly recommend them. extremely punctual, we had not hitches with any of the four segments. with our number of travelers it was very cost effective. something like 50 euros total each for all 4 segments. door to door service. Of note, we spoke to an Australian couple who were on the last of 3 consecutive msc cruises. they nearly missed the ship because the transfer that was arranged through the ship didnt work out. they had been told a later time for it and so they missed it. it cost them 1000 euros to take a cab from venice and made it there with 1 hour to spare. the cruise line was going to reimburse them for the 1000 euros and the ship's employees were very apologetic to them and seemed to be very interested in making it right for them. I would have written that bad experience off as a 1-off, but we got word that the cruiseline had also messed up their transfer at the end of our cruise. they had them going to germany, instead of to the airport. Not sure how that all came out, but im sure it was frustrating for them, considering the other snafu...... Not saying dont use the cruiseline for transfers, but just make sure that you check all of the details very carefully. 8. nickel and diming..... Yes, it did seem that they charged extra for A LOT of things. We heard one passenger wondering if they were going to be charged extra for toilet paper! What I would say about that, though, is that you get what you pay for. This was, by far one of the least expensive 7 day Mediterranean cruises that i could find. If we had booked with one of the others, maybe some of those things would have been included....maybe not... Maybe the food would have been better, probably so. But if you are doing well to just get yourself in the door of this ship (financially speaking) and you need the lower price, then you may have to just understand that some things won't be included in the base price. At least they give you the option of having a less expensive trip if you are willing to not use the things that cost extra. 9. I do want to tell you about an excursion that we booked on our own in Cagliari. we booked it through www.sardiniadreamtours.com before the cruise. you can find them on youtube and instagram. highly recommend this company. This tour was the highlight of our cruise. we got in 4x4 landrovers and went off-roading to some awesome lookout points in the mountains, then spent time at two beaches (chia was one of them). it cost us about 60 euros each and it lasted the whole time we were in port. they even took us on a quick trip through the historic area just before returning us to the ship. Francesco was awesome! They all went above and beyond. 10. The fact that each of the stops can be your start/end of your cruise. .....as i mentioned, we started and ended in Genoa. we were told that about 900 passengers boarded and disembarked with us. we found it to be pretty stress free, having done the same with 3000 passengers on other cruises where you feel like cattle. we carried our luggage on and off, and it was pretty easy. prior to cruising, i wondered if it would be a pain in the butt having them do a safety drill every day. i have to say that i hardly noticed it, other than the announcement and a few people around the ship with live preservers in their hands. Of note, once you board on your embarkation day, you cannot leave the ship until the next day. If you want to spend more time in that city, do it before you get on. we chose to spend that day in Genoa and board at around 3:30 instead of earlier in the day since we wanted to have a little more time in genoa. we breezed right through the boarding process, since most everyone had already boarded for the day. Our room was ready, we walked right in. Also of note, they put your key in the room and the door will be open when you get there. *****Be sure to go register your form of payment of on-board purchases. they have kiosks by the reception desk that make it pretty easy. you do not have to wait in line at the reception desk to get that done (lines ALWAYS long at the reception desk) 10. would I do it again if I had the choice? I would say yes. some in my group might say no. again with the unrealistic expectations...... I would just tell the nay Sayers to just fork out the big bucks for the other cruise lines next time if you want better food, etc. If they can't afford more, then maybe consider a land vacation or a Caribbean cruise. Just my 2 cents worth..... Hope that this helps you in some way, Cathy Read Less
2 Helpful Votes
Sail Date: May 2019
We chose this cruise for the itinerary and because we wanted to try a European line after having cruised over 25 times on the mainstream American lines. Here goes: First: this itinerary allows passengers to start and end the cruise in ... Read More
We chose this cruise for the itinerary and because we wanted to try a European line after having cruised over 25 times on the mainstream American lines. Here goes: First: this itinerary allows passengers to start and end the cruise in any of the 7 ports. So the embarkation process was quick since we didn't have to deal with all 4200 people getting on at the same time. Second: the ship is absolutely gorgeous! Real marble, beautiful lighting, every nook and cranny was more attractive than the next! Stateroom: we had a rear-facing balcony . The room had so much storage space and was very well appointed. But, no robes unless you asked for it and, they wanted to charge us for them. As for the balcony, it was huge and contained both chairs and lounges. Problem was, we hardly sat outside because the fellow passengers were smoking on their balconies and the smoke wafted into ours. That was horrible . We made several calls to the concierge but they were evidently powerless to do anything. Food: very good in the main dining room. Beautifully prepared and very tasty. The portions were small which was fine with us, and you could always ask for more. By the way, they do not have iced tea so we resorted to ordering a bucket of ice and hot tea and made our own. Entertainment: the production shows were the best we have ever seen on any cruise line. The performers were unbelievably talented . The choreography, lighting and costumes were better than first rate. The orchestra was also fabulous! There was always music in the public areas and lounges so anywhere you went, you were entertained. Staff: everyone we encountered was well-trained, accommodating and eager to help. We are not demanding passengers but we witnessed several rude, demanding passengers who were handled with patience and finesse by the staff. Now, for the bad: this cruise line allows children to travel free. We have nothing against children. But, the parents left the children unattended to run around, pushed them in strollers into passengers who were trying to walk in public areas, and it was absolute chaos to get from one place to the next. There was an absolute disregard for fellow passengers. I even witnessed a baby crawling on the floor in the buffet, who was about to be trampled by people with full plates of food. I swooped him up and handed him to his mother to avert what could have been a tragedy. . . The mother didn't seem to care! Yes, not MSC's fault but, if the "children travel free" policy remains, we will never travel with MSC again. In addition, they definitely need to make sure that passengers don't smoke on the balconies. At least, put up " no smoking signs" ON each balcony .. and then enforce it. Read Less
4 Helpful Votes
Sail Date: May 2019
People often ask what was my worst cruise and I answer I've never had a bad one. I can still say that after my mediocre experience cruising the Mediterranean from Rome (Civitavecchia) last week on MSC Divina. Had it not been for the ... Read More
People often ask what was my worst cruise and I answer I've never had a bad one. I can still say that after my mediocre experience cruising the Mediterranean from Rome (Civitavecchia) last week on MSC Divina. Had it not been for the complimentary balcony upgrade I would have given them a "Poor" rating. Overall it is a nice ship and most of the staff friendly with good entertainment. Nice workout facility and plenty to do on board. Unfortunately the food was barely a step above your local buffet restaurants, that included the sit down dinners. Perhaps that is why they were constantly walking through promoting the specialty restaurants while you were in the main restaurant or buffet. Quite often the hand sanitizer machines were empty, though the ship was mostly clean. The boarding process seemed a little informal without giving you much direction on what to do next. We were sent to our room where the door was opened and only one key card on the bed. We had to go to the reception desk to request the other card. We had to visit guest services a few times because promotions offered to us weren't made clear without having to ask for them repeatedly. Also the bedding configuration wasn't as requested. They corrected that before bedtime. The destinations were great, though sometimes difficult for people with mobility issues. You could always catch free or low cost shuttles outside the ship if you're willing and able to walk. Otherwise you may want to consider purchasing the shuttles provided by the ship. I've actually sailed this exact ship before from Miami years ago. Perhaps that is the difference. Maybe it's the European culture where iced tea is not served. I'm okay with that. But finding out the only free beverages are small cups of water from the ice machine, coffee, or hot tea didn't go over well compared to other cruises. They do have free juice from machines at breakfast. Our first dinner in the Black Crab restaurant was a bad experience when we asked for water and tea and the waitress explained there was a cost for it since they only served bottled water and hot tea (though canned ice tea was also available for purchase). Turns out I had some kind of promotion that made the bottled water and hot tea free at lunch or dinner in the restaurant. So that was fine. But it got worse. The first course I discovered hair in the food. They were very apologetic, asked for my room number, and gave us free sodas and wine with lunch or dinner the rest of the trip. I realize the hair thing is likely an isolated incident. And the free water is minor in the whole scheme of things. Vacations cost money. I suspect if MSC spent more time trying to please the customer rather than saving themselves money, it would have been a more pleasant journey. I am used to cruise ships nickel and dining you, but this time they seem to go to far. Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this cruise based on the value for the price and the ports of call. The ship itself was nice although there was extensive leaking on the 9th floor the duration of the cruise. The main areas were well maintained and quite clean. ... Read More
We chose this cruise based on the value for the price and the ports of call. The ship itself was nice although there was extensive leaking on the 9th floor the duration of the cruise. The main areas were well maintained and quite clean. The staff was very nice although it seemed that they could use more wait staff in the various bars. The wait time for pool side drinks was quite long and it appeared that there were only 2 waiters on duty at the pool each afternoon. The food left a lot to be desired. We tried eating in the main dining room once and it was a horrific experience both for service and food quality. The buffet was better although there was not a lot of variety. Also lunches were superior to breakfast and dinner. Often there were wait times to get into the buffet both at breakfast and lunch time. Entertainment was very cheesy including their show which was a tribute to Jim Carey’s “The Mask”. After the first day my 10 year old son refused to go to the kids club due to a lack of fun age appropriate activities. Read Less
2 Helpful Votes
Sail Date: April 2019
4th cruise with MSC, first time divina. (before: music/fantasia/splendida). Always nice cruises, otherwise wouldn't have booked a 4th cruise :). Sailed from Genoa to Venice. Balcony state room fantastic (11094). Also booked the ... Read More
4th cruise with MSC, first time divina. (before: music/fantasia/splendida). Always nice cruises, otherwise wouldn't have booked a 4th cruise :). Sailed from Genoa to Venice. Balcony state room fantastic (11094). Also booked the premium drank package at 39€/day. The cabin: Room was like we knew from previous cruises but this time no curtain at the shower but a shower door. Improvement! The cabin steward who normally is somewhere around, especially on the boarding day, wasn't there. And in the end, we never saw him during the whole cruise. All other cabin stewards we saw daily, but ours...??? although room was kept clean and towels were changed twice a day, but room was never prepared for the night like we were used to have on previous cruises with MSC. (curtains closed/beds opened/towels replaced/last checks/...). And then the last night...nothing at all. Even no fresh towels. It was like if for MSC on the last night you are no longer welcome... Was this a big problem? No, but you except the same level of service for your entire cruise. Dinner: 1st thing to do was to change dinner seating. Dinner booked online on msc page: 2nd seating but cruise card mentioned 1st seating so up to the Maitre D to change into 2nd. Changed with no comment. Then it was time to use the cruise card/drink package. Bars: Premium package entitles you all drinks on the menu up to 10€. So let's start with a Paulaner Hefeweizen. After the first one asked for a second. "Sorry, out of stock". De bar on the other side still had one (or more...) So far no problem. Then ordered a prosecco superiore. This is not the standard prosecco you get with the easy package. "Sorry out of stock". This went on for the entire cruise. Not everything on the menu seems available in the bar...even if you ask for a mixer with a premium brand vodka/gin/whisky/...you should stay close to the bartender to make sure he uses the ordered brand. Is this a big problem? No, but if MSC sells you a package with the promise you can order drinks up to 10€ they should deliver. Otherwise it is wiser to stay with the cheap drink package. The daily shows: 1st I would like fellow passengers to remind that they have 2 x the same show a night in order to offer everybody to join a show before (for the 2nd seating) or after (for the 1st seating) dinner. So please don't join after the show has started and if you come late don't want to grab a chair in the middle of a line so you want people to stand up and let you pass. Thank you :) The show on the first night was a tribute to tina turner. Music and singing was OK. Dancers were doing their thing. The show on the second night were Italian songs. Same dancers. Became already a little annoying. The show on the third night: singing an the same dancers. We left after the third song and didn't return the rest of the cruise since the program mentioned singing and dancing again. Shows on previous cruises were beter: some singing/some dancing/some acrobatics/some magic/some theatre/...but not only singing and dancers. Is this a big problem? No, but variety is more then welcome?!? The dinners: We knew what to expect but this time food was really flavorless. And the problem with the wine was that they give you the wine menu (premium package, remember :)) but it is hard to get the chosen wine... We had the impression that the food at the buffet restaurant was better this time than in the restaurant. But the most inconvenient was the dinner on the night we were at Palma the Mallorca. Since the schip only left at 23:30 they decided for an open seating dinner. Thus: not at your table and maybe even not in your restaurant. The waiters couldn't follow at all since at once all passengers seemed to have decided to dine at around 20:30 or so...what a disaster! My advice to MSC: keep the seatings like they are. If yo are not on board for the time of your seating -> you go to the buffet. Easy no? Is this a big problem? No, but rather inconvenient and stress for as well waiters as for the passengers. All this made it a rather strange cruise. Did we enjoy it? YES, we were on holiday but we had made better experiences with MSC. Read Less
5 Helpful Votes
Sail Date: April 2019
A Med cruise seemed attractive, as seemed the price. The experience was of living in a big city. Very slow embarkation, a process repeated at every port, i.e. every day with airport-style security on leaving and returning. Despite the ... Read More
A Med cruise seemed attractive, as seemed the price. The experience was of living in a big city. Very slow embarkation, a process repeated at every port, i.e. every day with airport-style security on leaving and returning. Despite the excellent staff, mealtimes were often a stressful time. We could never be certain that a table would be available in the only restaurant open to us but we knew for a fact that the self-service buffet would be crowded, no seats, no tables, sometimes not much choice. There was always a feeling of imminent chaos as the restaurants were not able to plan for numbers ashore, new passengers and those remaining on board. Restaurant table meals were beautifully presented and served in pleasant surroundings. The menus looked exciting but the meals turned out rather bland. Our drinks package was adequate but disappointing. Our deal gave us up to 6 Euros for drinks but anything slightly more interesting was at least 6.50, so the package was largely worthless. The Californian Cab-Sauv red was actually pretty good, however, and there was a range of budget cocktails but anything other than lager was off package. Entertainment was done by accomplished artistes but each show looked & sounded a bit like the previous one. The cabin was fine, the housekeeper was discreet and skilful, nice linen and towels, fairly quiet. A balcony is only any good if you are in the sun, which was not often, we found, but that's the itinerary, not the ship's fault. Our main gripe was the dishonest way MSC presented shore visits. They promoted their own excursions but by omission, misdirection and wilful deception managed to keep the free transfers and shuttles a well-guarded secret at each port. In Palermo we followed a line under large sign for "SHUTTLE BUS", only to find after 30 mins it was an 18 euro tour, not the free shuttle which was hidden behind a building beyond it. The same stunt was pulled in Valencia, where the free city bus took you to the bus-stop for the 1 euro 50 trip to the city, but only if you avoided the MSC staff attempting to lure passengers on to another 12 euro trip to town. 12 euros isn't a lot , but if you are a family of 4...? Overall the big downer was the vast population of passengers tied to timetables for visits, shows, eating and drinking, getting on and off, all happening at the same time for everybody. This will be our last cruise on a big ship. The central activities were over-eating and over-boozing, but that's not really what I had in mind when I booked. Gala nights were spotty as most passengers preferred to stay casual, almost as if they were on holiday..! Read Less
Sail Date: March 2019
I chose this cruise because MSC offered a sweet deal - $75 for 20 nights!!! I have cruised with Costa, Royal Caribbean, Carnival and Holland America. I hadn't cruised with MSC before. When I first signed up for the cruise, I got ... Read More
I chose this cruise because MSC offered a sweet deal - $75 for 20 nights!!! I have cruised with Costa, Royal Caribbean, Carnival and Holland America. I hadn't cruised with MSC before. When I first signed up for the cruise, I got a deal through MyVegas.com to get onboard credit for $100. I filled out all the paperwork, but I never got the onboard credit. MSC said "you have a new customer to get that". I was. Then they lowered the price. I asked my travel agent about what this implied - would I get the lower deal? Would they apply that lower fee to onboard credit? Sorry, no luck... Then I told my friend about the lower fee - he jumped in and got the lower fee, and he was UPGRADED to a Balcony room. I was stuck in a interior room, despite my having brought him this deal. When I got on the boat, and asked about the distilled water for my CPAP machine, the cabin steward got me ONE single bottle, but said "the ship ran out and you would have to the rest during the port stays." Great! The show's entertainment in the showroom was hideous. No Broadway Musicals, no Magicians, and not a single comic. But loads of Dancers! Can you say "Jazz Hands" anybody??? The Food was so-so. The pasta seemed undercooked, most buffet meals were cold, with a few exceptions. The onboard freshly baked cookies were great, but they ran out of them sometime around day 15. They didn't have onboard softserve ice cream. Instead they had gelato for a price..... When I got to the Black Crab (dining restaurant), we usually didn't get out of there for 1 3/4 hours. The service was slow, but it appeared to be improving day by day. On the plus side, the ship itself was a treat - nicely appointed staircases, upscale dining options, etc. The ship's cabins' featured an plexiglass shower door - not a curtain like most ship's have. That was impressive. The ship's prizes were great too. (Trivia, Daily game, etc.). My friends and I got t-shirts, hats, decks of cards, free 3D race track ride, free bag, and Champagne! That was also impressive. We didn't do the excursions but we did go out the ship to barter with local taxis, and Hop On Hop Off buses. They seemed much cheaper, to me. As I said, keep your expectations really low, and you will enjoy yourself. Read Less
Sail Date: March 2019
We had been on the Divina and enjoyed it before in the Caribbean so we decided to go on our first Transatlantic on it. The ship is beautiful, the service is great and ports are fine but we are not impressed with the entertainment or ... Read More
We had been on the Divina and enjoyed it before in the Caribbean so we decided to go on our first Transatlantic on it. The ship is beautiful, the service is great and ports are fine but we are not impressed with the entertainment or television stations, most English channels except news, have been suspended for more than a week! The shows have great performers but there are too many classical music types of performances. There have been about 5 so far and we are used to comedians and a variety of performances. Our inside cabin is large, clean and comfortable but we are not happy with the buffet chaos and lack of desserts there. There is rarely enough equipment available anytime during the day in the fitness area. The deck chairs are very uncomfortable and there is a major trip hazard on deck 15 aft where there is a steel rise that goes from plastic floor that joins wood floor. My husband trip and caught himself from going overboard! Guest Services is great! Dinner usually takes 2 hours which is sometimes too long. I would definitely cruise again on this ship, the value is great! Read Less
Sail Date: March 2019
We chose this cruise because we like to do long ones crossing the Atlantic. Unfortunately it was the first time we had such bad sea for 5 days. Our cabin was the very last one on our deck. 13223 stern. Wow every little swerve or move of ... Read More
We chose this cruise because we like to do long ones crossing the Atlantic. Unfortunately it was the first time we had such bad sea for 5 days. Our cabin was the very last one on our deck. 13223 stern. Wow every little swerve or move of the ship we felt. It was okay until we had very strong winds continuously 90 miles an hour for about 5 days. We had to be in the atrium as much as possible it was better. The food was very good not extraordinary but very good. The cabin service was excellent. The entertainment was very good at the theatre but the activities were not. I guess too many languages would have made it difficult to have too many different ones. The port presentations were excellent. Embarkation and deembarkation was terrible. A total mess no one to take charge in different situations it seemed there was no management to lead. We will cruise again with them as the prices for a crossing is excellent and the ship was super nice. Read Less
2 Helpful Votes
Sail Date: February 2019
After 10+ cruises we wanted to try MSC for the 1st time. The ship was configured differently than others we sailed on. Walking space was generally narrow, but there were nice cozy areas to sit. Cabins are like European hotel rooms - TINY ... Read More
After 10+ cruises we wanted to try MSC for the 1st time. The ship was configured differently than others we sailed on. Walking space was generally narrow, but there were nice cozy areas to sit. Cabins are like European hotel rooms - TINY ! Furthermore drawer and closet space was insufficient for our 2 average suitcases. Dining was mediocre, on every front. Uninspired bland lukewarm dishes and little variety on a 10 day cruise. We walked away from the dining and went to the buffet 5 - 6 nights to enjoy better variety, especially for salads and appetizers. Staff was courteous but appeared to be poorly trained at dinner. Buffet area staff was also courteous but would pull our plates before we even finished. The shows were repetitive - musicals and there was no variety nor comedy. Little side cafes and bars did have good music duos at times. This sounds petty but we participated in contests and we got NOTHING for winning (twice at trivia) despite the organizer promising a nice little gift. She gave us a story that the prizes were somewhere else on the ship... We don't watch TV but the 13 inch 13 year old one was miserable. The interactive connection never worked so we could not check our account nor could we book an excursion. Also, public washrooms are as elusive as the one eyed yellow striped toad. The buffet floor had a SINGLE washroom which had a line-up worthy of a night at the Roxbury. In conclusion, we understand why MSC is priced lower than RCI, Princess and Celebrity. MSC is OK if you want a cheap affordable cruise and want something different than Carnival. Read Less
Sail Date: February 2019
The cruise started on a bad note because too many of the staff seemed tired and annoyed at serving the incoming guests. As a first impression this is not great. Then there are countless hidden costs, even when you purchase packages that ... Read More
The cruise started on a bad note because too many of the staff seemed tired and annoyed at serving the incoming guests. As a first impression this is not great. Then there are countless hidden costs, even when you purchase packages that are merchandised as all inclusive. Even the gym had many additional costs which was a shame. The spa was nice but they did some hard selling even somewhat pushing services that aren’t needed. Also some costs are sneakily added, like water in the cabin even when you have a drinks package. The food is average and doesn’t reflect the tasty videos on display in their promo pieces. The deck is also very cluttered where finding a place to enjoy the sun can be challenging. As the cruise went on things improved (the final show was really impressive) but it was a shame that what was marketed and what was experienced did not match. Read Less
Sail Date: February 2019
Overall, we have had a good cruise. Many minor things were not quite there to make it a great cruise. Food: Restaurant - “Black Crab” food quality got better as the cruise went along, though it was somewhat inconsistent. Our ... Read More
Overall, we have had a good cruise. Many minor things were not quite there to make it a great cruise. Food: Restaurant - “Black Crab” food quality got better as the cruise went along, though it was somewhat inconsistent. Our waiter was exceptionally polite and attentive. Buffet – Food was ok, good selection, the pizza was very good. In the “rush hour”, drink service at the buffet was slow. Coffee stations are too few for the size of the buffet. Dinner and lunch buffet selections are very similar. Sports Bar – Food was ok, chicken wings are great. If you are sitting at the bar, make sure you do not sit on the rightmost chair as it is next to the bar station (the waiter keeps bumping into you). Bar service is a bit slow. Bars around the pool are the busiest and the slowest. Bar service can be from ok to rude. Bars in the core of the ship do offer much better service and are typically fast and exceptionally courteous. Bars receipts are terribly inconsistent, some bars ask to sign a receipt, some bars just give you a receipt, and some do not give you a receipt at all. Facilities: Pantheon Theater – a large theater facility great overall, comparable to most other cruise ships of the same size. It would be nice to be able to watch movies Pools – the layout is similar to any typical cruise ship, one covered pool, two open-air pools. The size of the pools is overall adequate though they were busy on days at sea. Pool decks are a good size also, though on days at sea it is hard to find an unoccupied chair after 10 am (towels are not being removed from unoccupied chairs). Atrium of the vessel is gorgeous and is exceptionally appointed. Public washrooms on the ship are scarce and men’s washrooms have no urinals creating lines ups. Entertainment was mostly a combination of musical and acrobatics act. There was no comedy show as such (it would be difficult considering the linguistic composition of the passengers). It was good, but it was not outstanding. Opera at sea (a compressed to 50 min version of Verdi’s La Traviata) was different certainly. Twice a day room service is nice, room stewards are polite and attentive, the room is vacuumed but there always seem to be some sand around (I presume vacuum cleaner without an agitator brush head have a hard time picking up the sand from the carpet). LGBT events seemed to be an afterthought, though MSC did host multiple events, unlike some other cruise lines we have taken. Embarkation was delayed by few hours (apparently due to a drug bust), which was somewhat unpleasant, and the terminal crowd was quite large (we took a trolley to Miami downtown and walked there for 2 hours). Disembarkation was typical lineup and wait for the line to move, took us roughly 30 min to get off the vessel, plus another 15-20 min to get our luggage. I hope with the construction of the MSC terminal in the port of Miami next year, things will run a bit more smoothly. We will be cruising with MSC again, though it takes a bit of time to warm up to MSC. Multicultural/Multilingual experience was overall great. Read Less
1 Helpful Vote
Sail Date: January 2019
We are just off the Divina. We chose this cruise because of the price and great itinerary. food: good to not good. The buffet is overcrowded and finding a place to sit us not easy for breakfast/lunch. Although food is plentiful, we ... Read More
We are just off the Divina. We chose this cruise because of the price and great itinerary. food: good to not good. The buffet is overcrowded and finding a place to sit us not easy for breakfast/lunch. Although food is plentiful, we found both breakfast and lunch very repetitive. MDR for dinner was hit and miss. My husband is gluten/dairy intolerant. While they tried to accommodate him, they actually forgot his meal one night and we had to go back to the buffet. They offered him terrible desserts ie. jello on “elegant” night. I think the chef could have done so much more. No creativity at all. This portion of our cruise was very sub par. entertainment: the singers and dancers are all very good but not 9 nights in a row. It would be nice to have a bit of variety. Magicians, comedians etc. Room: our room was clean, large and we were lucky to get a huge balcony. Overall: impossible to get a pool lounger after 8:30 am. They are reserved as early as 6:00am. People often threw a towel on the chairs and left for hours and hours. They need to introduce a no chair hogging policy. Not sure we would return on MSC. Leaves to be seen. Read Less
2 Helpful Votes
Sail Date: January 2019
This was our first cruise and we went on the ten day itinerary. Boarding was great, as was the inside cabin, as were the staff. The food started off being of a far higher quality than expected. Then the wheels fell off... I really ... Read More
This was our first cruise and we went on the ten day itinerary. Boarding was great, as was the inside cabin, as were the staff. The food started off being of a far higher quality than expected. Then the wheels fell off... I really can tell the difference between the listed chicken soup and the vegetable stock that was provided, the listed pheasant and the chicken that was served, the "asparagus soup" which only contained bits of potato etc. We could sort of live with this, but the kitchens then ramped up their incompetence. A baked potato had soot on the outside, but the inside was grey and uncooked. Fish and chips were several balls of uncooked, reconstituted fish. At best they had been flash fried in batter and then left. Two other nearby tables returned their's or simply walked out. We were offered a bowl of pasta as a replacement so I assume that all the fish was uncooked and cold. The "Baked Alaska" was Neapolitan Ice Cream with raw egg white on top. As an Italian ship, I think that it is reasonable to expect fresh ingredients with pasta (such as cream and herbs) rather than some sauces that tasted just like the ones that I get out of a jar. Then our cabin door would not open. The green light would go on but the handle wouldn't move. After replacing our cards at Customer Services (which didn't work) , and contacting them again, eventually someone came up and let us in. We were told that a carpenter would be needed and asked what time would be convenient. We said 5.00. By 6.30 no carpenter had appeared so we rang customer services who said that the carpenter would only be their when we were out of cabin. We agreed 8.30. When we got back from dinner the door was still jammed. Apparently it now needed to be oiled. It never really worked for the rest of the cruise and we frequently had to get staff to let us in. There weren't many children on board, but they made up for that by screaming in the restaurant , running about in the buffet as well as barging into every lift possible irrespective of the people getting out, or those in front trying to get on. The "entertainment" wasn't really my cup of tea and it would have been nice to have had a few interesting speakers, even if it was just about the islands that we were stopping at. Shopping "tips" appeared to be limited to a single chain of jewellers. I know that it was ultimately good value for money but there were a lot of disappointments. Read Less
Sail Date: January 2019
Had a wonderful time on my first MSC, the Seaside so booked the Divina. Was very disappointed in several things on the ship.... yet I did meet many very nice staff..... but.... never received any of the scheduled/promised events, ... Read More
Had a wonderful time on my first MSC, the Seaside so booked the Divina. Was very disappointed in several things on the ship.... yet I did meet many very nice staff..... but.... never received any of the scheduled/promised events, including the Cruse Critic meet and greet... the "Black Card" party nor the "Voyager". There were NO upgraded amenities... not even a "bar" of soap. My cabin steward was excellent and did as good as possible. Also the Next Cruise person was very informative and helpful. Also met the Captain and Staff Captain, quite by accident and they were very professional and nice. The ship was very well appointed and clean. Just the overall delivery of what was documented as part of the cruise just didn't happen. Unfortunately I booked another cruise... and I am contemplating just letting the deposit go. Loved the Garden Adult bar on deck 15.... spacious, great service and good "hours". Read Less
Sail Date: January 2019
I am currently on the MSC Divina as we head back to port in Miami. Would I cruise with MSC again? Probably not. While the price was right and the ship is beautiful there is plenty of room for improvement. I'm going to give each a ... Read More
I am currently on the MSC Divina as we head back to port in Miami. Would I cruise with MSC again? Probably not. While the price was right and the ship is beautiful there is plenty of room for improvement. I'm going to give each a category a rating from 1-10 with some comment. This is my 4 cruise but my first one with MSC. Ship: 10 Embarkation: 7 (Long lines) Balcony Cabin: 7 (Nicely appointed but small) Food: 5 (Inconsistent and quite salty at times) Wait Staff: 8 (Most waiters were very pleasant. They appear to be understaffed.) Cabin Steward: 10 (Excellent) Lounge Entertainment: 8 (The classical violinist has to go.) Shows: 7 (Same type of show every night. They lasted 25-35 minutes for the most part.) Internet Access: 9 (Once you got connected it was slow but fine.) All in all I give my cruise an 8. Why wouldn't I sail again with MSC. For me it's all about the food and entertainment. I've cruised with Celebrity and had a much better experience. More expensive, yes, but gave Celebrity a 10 across the board. Read Less
1 Helpful Vote
Sail Date: January 2019
Got a sweet deal of price on this cruise. No single supplement. 10 day itinerary. Plus a limited open bar. So I snapped it up even though I had not sailed MSC before. Cabin was fine. Food on lido and in dining room was very good. ... Read More
Got a sweet deal of price on this cruise. No single supplement. 10 day itinerary. Plus a limited open bar. So I snapped it up even though I had not sailed MSC before. Cabin was fine. Food on lido and in dining room was very good. Service at dinner was terribly slow. 6 pm sitting. Apps arrived at 7, entree at 730. Nice waiters. I think that problem was something else. Embarkation horrible. There was a delay since the prior cruise had stopped in Colombia, so customs was slow to clear the ship. But there was not enough seating while we waited, they did not have all the check-in stations open even though there was a long line. But I made it onboard, and that part was over. Limited onboard activities offered. No blue towels at poolside. You were to bring up the orange beach towel from your cabin. No policy nor policing against chair hogs. People would clip their towels on chiars with clothes pins at 6 am. And hold the chair for the entire day. Evening schedule is terrible. If you are late seating, you can see the show, eat dinner, and take in musical venues. If you are early sitting, you miss cocktail hour music, have a dead time after dinner, and then show is late, 9 pm. If did not make a single show. Also, the very large theatre has only theatre seat, with fixed arms, and fold down seat. So you have to squish yourself into that space. No bench or couch time seating. The open bar was enjoyable. Had wine with dinner and a cocktail or two in the day. So only a few drinks but it helps make the experience pleasant. Would I sail again if the price is right? Yes. Am I looking for another MSC cruise? No. Read Less
Sail Date: January 2019
We were drawn to book this cruise due to cruise ports that were new to us and that it included drinks! Previous cruises have been with Royal Carribean, Celebrity and NCL. It was great value! We thought the cruise cabins were good. ... Read More
We were drawn to book this cruise due to cruise ports that were new to us and that it included drinks! Previous cruises have been with Royal Carribean, Celebrity and NCL. It was great value! We thought the cruise cabins were good. Bathrooms clean. Helpful room attendant. New towels daily. Dinner in the main dining room was ok. Food was not great but there was always something you could eat. It was comparable to NCL. Steak was served with large chunks of fat still attached, shrimp pasta had 2 small shrimp and shrimp cocktail were 4 tiny shrimp that looked like it was freezer burnt. Buffet was good. Excellent variety of food for all cultures. Pizza was amazing! The staff was quick to clear dishes. Gelato and coffee were amazing! Bar service- in all bars including the pool were poor and not the fault of the bar tenders. MSC did not staff the bars according to demand. The staff tried their best to serve everyone in a timely fashion but unfortunately they did not have enough man power! They had some really good drink options outside of the standard menu. Pool chair hogs- happens everywhere but nothing was really done to prevent it but it could be related to the understaffing problems. Night shows- entertaining but very different from other cruise ships. Had a little bit of everything in every show. They have to accommodate their shows for many different languages. Read Less
Sail Date: January 2019
We’ve been on Divina in back to back years. The good: Embarkation Room Stewards Room size and layout Shower doors are great. Eataly was fantastic food and service Itinerary ... Read More
We’ve been on Divina in back to back years. The good: Embarkation Room Stewards Room size and layout Shower doors are great. Eataly was fantastic food and service Itinerary is good Price The okay: Main Dining food was okay Buffet food was okay Disembarkation was ok The Bad: (Caveat, we come from an entertainment background) Shows were poorly choreographed Opera singers were fantastic but may not be aimed at demographic on board Show singers struggled with English lyrics Dancers were not in sync and did not seem to commit to choreography. Lighting was off, spots not tight and the stairs overused Sound was not EQ’d properly for the beautiful theatre. Thin sound, no low end. Bar and bar staff Staff seemed poorly utilized, took 1hr to get a gelato and drink at pool bar on quieter time. On our second cruise found the bartenders irritable (likely due to one at the bar and two in the back goofing off.) Both cruises started running out of mini bar drinks and snacks by 7th day. We want to like MSC but have not been attracted by much more than the price. Read Less
Sail Date: January 2019
We chose this cruise because it seemed MSC had offered a good fare. Well...you do get what you pay for...or not. Here is our list of positive experiences: 1. Stateroom was just about spotless! Balcony, though small, was very ... Read More
We chose this cruise because it seemed MSC had offered a good fare. Well...you do get what you pay for...or not. Here is our list of positive experiences: 1. Stateroom was just about spotless! Balcony, though small, was very pleasant! Cudos to Mark, who cared for our stateroom. He was kind and efficient. 2. Gym was also very clean and machines, free weights, treadmills, etc were in good working order. 3. Atrium music was pleasant on most nights. 4. Cruise Staff that led dance instructions poolside were talented and offered a fun experience. 5. Wait staff that tries very hard to give excellent service. It was a delight to be in the dining room at breakfast and lunch. Disappointments: 1. Once on board...after quite a long wait in a cold terminal without enough seating...we discovered that others had paid 50% less and some had paid for inside and were upgraded to balcony...So we paid up to 5 times the amount of some passengers. Does MSC realize this may promote resentments?...just asking. 2. Dining Room...Try as they might, our wait staff could not deliver a meal in a timely fashion. They were excellent in grace and manners but could not control what came out of the kitchen. Food was very disappointing. Took a little over 2 hours from start to finish. Dinner guests were jammed into a very tight space which made it extremely loud. This was so unlike other cruise lines I cannot imagine what in the world they are thinking on MSC. 3. Buffet...Boring. Day in and day out we were served basically the same items. Mostly carbs. Great if you love pizza! 4. Disembarkation...may I just say it was miserable with a huge mob of people being stuck between the elevator and stairs on Deck 6 for quite a long time. NO ONE FROM MSC was in sight to help allay the anxiety of their guests. As we approached the exit there were many MSC representatives who were smiling good byes! Meanwhile folks in the mob were left unattended. We were not impressed by their insincere smiling faces. Also we were accosted by a group from the Yacht Club who were allowed to cut in the line ahead of all those who had been waiting for quite some time in the very unsafe mob situation back by the elevators. Do you think this is a way to generate good will? Read Less
Sail Date: January 2019
Background on myself. This was my 49th cruise on multiple lines. Never had a bad cruise. I'm not the type to get upset because someone forgot to leave enough towels or forgot my water. If you have an issue go talk to a Manager. 99% of ... Read More
Background on myself. This was my 49th cruise on multiple lines. Never had a bad cruise. I'm not the type to get upset because someone forgot to leave enough towels or forgot my water. If you have an issue go talk to a Manager. 99% of the time it will be fixed. I always like to say YOU make the cruise not the cruise line. EMBARKATION: Arrived at 3pm took about 1 hour to get from curb to room. Thought it would be quicker arriving late but I guess some other cruisers had the same idea. CABIN: Inside Bella #10189. Found that there was more than enough storage space. only issue was that there is very little extra room in the cabin. Bathroom was OK. The extra outlet in the bathroom did not accept the American plug with the larger one side prong.If you can upgrade to Fantastica for the extra space do it. Steward was great. Made the room up in morning and while we were at dinner. Black Crab Restaurant: Service in the restaurant was very good. My GF has a Gluten allergy and was taken care of by Christian at dinner and Arthur at breakfast and lunch, both Head Waiters. There is a totally separate Gluten Free menu for each dinning segment which is presented when asked for. The Head waiters will take the order and serve the food which is prepared in a separate area of the kitchen, (no cross-contamination). The food was basically OK. No wow dinners. Was very disappointed with the Italian night meal. Again, just OK. Being an Italian owned line one would think this would be the showcase night, nope. Breakfast and lunch was the same every day. Basic breakfast and lunch items. Service was quick and consistent. Food, again just OK. Buffet: Only did breakfast and lunch here. Good variety and AWESOME pizza. Typical breakfast and lunch offerings. Pretty mush the same every day. Quality was good. Having 2 bars in the buffet area that served beer and wine was a treat. Espresso and cappuccinos are available at almost every bar. Entertainment: Only went to 2 shows, very average When you have a female singer (very good voice) singing New York New York in the Frank Sinatra tribute, no thanks. Almost all of the bars had a piano, guitar or sax player in the evening. These were VERY GOOD. We wished they would sing and play longer. Bars: Most bars gave OK service. The best bar that we found was The Garden Bar aft deck 15. The port side was smoking but the wind kept the area pretty smoke free. Toward the end of the cruise some bars started running out of things. They had these items at other bars so it got irritating to get something at one bar and not another.. Disembarkation: Best in a long time. We received orange tags which meant 10am . We arrived at the Poseidon theater at 10am and were in our car (we park at the port) at 10:35am. Overall an average cruise. Nothing to WOW us. We are sailing again on MSC Seaside in August. Almost all of the MSC veterans we spoke with said that the Seaside is a much better ship and they loved it. We will see. Any questions just ask. I'll try to get back ASAP. Read Less
6 Helpful Votes
Sail Date: December 2018
We have been on NCL's Haven several times and enjoyed this immensely. However, their pricing has gone through the roof, and since we're also Canadian, NCL for now priced itself out of our range. We learned that MSC's Yacht ... Read More
We have been on NCL's Haven several times and enjoyed this immensely. However, their pricing has gone through the roof, and since we're also Canadian, NCL for now priced itself out of our range. We learned that MSC's Yacht Club (YC) on Divina could be a great alternative, with much more reasonable prices. Given the price difference, we knew to not expect the same high quality product as on NCL or Celebrity for that matter, but we anticipated at least something really good, especially being in the Yacht Club. We stayed in stateroom 15025. It was lovely. Great Butler (Sidonie). The balcony was sized appropriately. The room was clean and maintained well. However, on boarding we noted black water coming out of our bathroom tap! We were told this was due to recent maintenance of the plumbing, which is fine as the water cleared up after about 10 minutes of running it. Dining was a bit of a minefield. You had to listen closely to your waiter when he described the menu and then hopefully could guide you as to a good choice of entree etc. However, several waiters really did not offer this type of guidance. And in the end, no matter what one chose from the menu, there were problems. Mind you, they made the best lobster tails we've had at sea or even on land, but that's it. Other dishes were plated poorly to say the least and some were virtually inedible. I often just went for the alternate entrees that are always available. So almost every dinner I had the filet of beef. The meat quality was poor, and had a consistency suggesting that the meats were tenderized (e.g. with papain). We ate in two alternate dining rooms, Eataly and Galaxy. The former used to be their steak restaurant but no more. It's basically an Italian restaurant with admittedly excellent pizza! The Galaxy is mainly Asian tending to Japanese. The sushi here was interesting. The fish was obviously fresh and tasty but the use of rice was seriously overdone! When ordering you could substitute (say you don't like eel, and ask instead for salmon), you were charged even if you had a free dining package. But the charges were minimal; just annoying. We also noted that unlike the Haven or Sky Suite level on Celebrity we were asked for our Sea Passes way too often. On the other lines, once they know you, they don't ask again. To sum up the dining experience then, it did not even reach a level that we anticipated given the lower fare prices we paid. Apart from some standouts (lobster/pizza), the best compliment we could give for any one meal was, it wasn't bad! Finally in relation to dining, the outside buffet was limited in YC but the pasta chef there was excellent! So this was where we generally had lunch. The entertainment and activities were done well! The small ensemble groups were excellent! The theatre shows, not so much. We attended their version of La Traviata. The quality of the singing was such that one had to cover one's ears when some really bad notes were hit (and missed). But I would never expect opera on a ship to even approach the standards of, say, The Met and so I would still award kudos to MSC for trying something different. This said, theatre shows on NCL like Burn the Floor, and The Million Dollar Quartet were of excellent quality. Not Broadway but darned good. MSC needs to up their game in the larger theatre productions. The staff on this line are wonderful! I cannot say enough good about their friendliness and dedication to service. This said, we noted that surfaces of brass and the like were not cleaned often and were covered in hand-prints. On other lines you could not go more than 30 feet before seeing someone cleaning and polishing all surfaces but this was a rarity on MSC. I was surprised that they don't get Norovirus outbreaks more often than other ships quite frankly. When asking for a particular service one also had to be extremely precise! And even then, an order or orders were frequently mixed up. One really nice touch for YC pax is that a key card can be used to get express elevator service on the bank of elevators serving that area. Great idea! We did not use their shore excursions. The ports on this cruise were quite nice including St. Maarten. The YC deck has literally no shade but we knew that and brought our own umbrellas that attach to the chair (Versa-Brella). These were perfect and we recommend this for anyone who needs some shade. I subscribe to the notion that 'you get what you pay for', and didn't expect a 5 star experience for all aspects of the cruise. But in some areas we did see 4-5 star service/product, while in other important areas including dining I would say that we had a 2.5-3 star experience. Read Less
Sail Date: December 2018
We chose this cruise based on price and itinerary. Even though we've read mixed reviews of this line, we decided to try it ourselves. 1) Cabin w/balcony was decent, but attendant was not observant enough. Didn't pick up ... Read More
We chose this cruise based on price and itinerary. Even though we've read mixed reviews of this line, we decided to try it ourselves. 1) Cabin w/balcony was decent, but attendant was not observant enough. Didn't pick up dirty glasses on counter, and we had to ask for more toilet paper, shampoo (completely out), and body wash (very low). 2) Our dining room staff were excellent, but the food was just OK, nothing to rave about. However, 3) There were not enough wait staff in the various bars (when full of passengers). I went up to the bar and ordered drinks myself. 4) some of the mixed drinks did not taste like what we were used to, and in some of my wife's drinks, the Mint leaves were going brown. 5) The crew mixed up one of our excursions, and sent us on one we didn't want. Only found out once we were on the wrong bus, already outside of town. We went to excursion desk to talk about this, but they said that since we went on a tour, we would get no refund. They'll hear about this soon. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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