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296 MSC Cruises MSC Divina Cruise Reviews

Overall the MSC divina was "ok" at best. If it's your first time cruising and you experience this ship...don't get discouraged with cruising in general...there are WAAAYYYY better cruise lines out there with much better ... Read More
Overall the MSC divina was "ok" at best. If it's your first time cruising and you experience this ship...don't get discouraged with cruising in general...there are WAAAYYYY better cruise lines out there with much better service. I will go over some positive and negative points of this cruise. The biggest negative of this ship and their cruise line is their customer service. The gratuities are charged per person per night ($12 for adults and $6 per children) so everyone knows they are already getting their tips no matter what. No reason for them to work just a little more on improving their service or working hard to impress anyone. That was never explained to us when booking this cruise. Many of the crew members barely speak English and is difficult to communicate with them. They seem to be the ones getting annoyed when one couldn't understand them or vice versa. The very first night in the dining room, it took a good 45 min just to get the waiter to take our order...even after we constantly kept asking him to please at least take the children's orders. The service in the dining was such a stressful and horrible experience that we didn't even bother to go back the rest of the weekend. We were a group of 7 adults and 6 children ages 1-10 and they couldn't even sit us together. The whole nightmare took about 2 1/2 hours and put a damper on the first night of vacation. As far as the food, the pizza is very good. If you choose to go to the pizza/wine cellar bar then you have to pay for the pizza there and you will get better ingredients (buffalo mozzarella vs. regular mozzarella..for example)... if not then the pizza is free in the buffet. The buffets don't have bad food at all but there is no variety from day to day. It is pretty much the same menu every singe day. There are no "theme nights with different menu items" like on some other boats (Royal, disney). The lines are absolutely ridiculous for the buffets and even to get on an elevator. The elevators do take long and if you have a stroller with babies then you are limited and forced to wait. Otherwise, I'm happy taking the stairs. The pools...the supposed "kiddie pools" had about 2 inches of standing water in them and even after we complained they did not get filled after a busy "4th of july weekend sailing" until the very last day which happened to the 4th when there was a "pool party" that day. The positive is that there isn't someone policing the pool not allowing your toddler in with a swim diaper in the pool as I have experienced in some other cruise lines. The ship overall looks pretty and they did a nice job with the decor. The main stairway with swarovsky crystal was stunning. The different themed areas and bars are nicely decorated as well. There is a Segafredo on the ship that makes great coffee drinks but those are extra $$. The shows: I absolutely loved the last night's show-tribute to Michael Jackson. They did a phenomenal job with that one. We had a balcony room and it was ok. I would have preferred for the glass on the balcony to be flushed to the ground. There was still a crack at the bottom of it that makes it easy and intriguing for babies to want to throw things off of there or could also be a little dangerous. The pillows are horrible. They feel like a bunch of cotton balls. They say there is room service but they hardly answered the phones in order to take an order. Overall, it was a fair experience and we made the best of it and had a good time. But would we all repeat this cruise...NO. It's safe to say it is good to go on it once and only for a weekend. I could not have done this for a whole week. Read Less
Sail Date July 2016
My hubby and I like to try different cruise lines. After experiencing Norwegian and Royal Caribbean, we decided to give MSC a try. We read that they are new to the American market so our expectations were tempered by that information. ... Read More
My hubby and I like to try different cruise lines. After experiencing Norwegian and Royal Caribbean, we decided to give MSC a try. We read that they are new to the American market so our expectations were tempered by that information. We purchased the Aurorea experience which has several perks. Priority boarding, a drink package, spa package and priority disembarkation were some of them. Embarkation did not go as I would have expected it. There was no priority boarding that we could find. We entered the cue just like everyone else and when we arrived at the head of the line, no one mentioned anything about going anywhere special so we went along with the rest of the heard. The Divina has old world charm. It is a pretty ship and the crystal staircase is very pretty. However, we were not overly impressed with the ship. There are not any really good places to conduct their theme night parties. Most were held in the Black and White Lounge and if there is a large crowd, as there normally was, it was difficult to see what was going on at the stage. The White Hot Party was held at the pool deck but the space was unsuitable for the amount of people in attendance. More of the focus is on the dancers and entertainers rather than the cruisers. We had a balcony cabin, 12056, and it was very nice. Very spacious and the bathroom had plenty of space. We were traveling with friends who had the cabin beside us. We were a little disappointed because when we booked, we requested that the balcony be opened so we could visit with our friends. Unfortunately, the room steward told us we couldn't keep it open and it was closed for the duration of the cruise. That was the only time that we saw our room steward Garfield although the room was kept clean and whenever we returned, it was kept straightened. There were a couple of town animals but nothing like on Norwegian when there was a new animal every night. The food was okay, nothing stellar. One concern is the food opportunities after excursions. When people get back on the boat, they are hungry. When you go to the buffet, there is a lot of overcrowding. They do not open all the buffet lines and you will find yourself standing in line quite a bit. The Pizza Eately is very good. That was the only upgraded restaurant we went to. One really great thing about MSC is their shows. They are stellar!! Treasure Island and Starwalker especially. This is getting really lengthy. MSC is not up to the level of the other lines we have cruised and it is unlikely I would go again until they have some time to improve. Read Less
Sail Date June 2016
We chose this cruise primarily for the itinerary and price. We were celebrating our anniversary and our granddaughter's high school graduation. My 87 yr old mom was with us as well. I was a bit concerned after reading the reviews ... Read More
We chose this cruise primarily for the itinerary and price. We were celebrating our anniversary and our granddaughter's high school graduation. My 87 yr old mom was with us as well. I was a bit concerned after reading the reviews about the food and service but thought it only fair to test it ourselves. POINT 1: Believe what people say about the food!!! Will discuss later. Good Points: The ship is enormous, beautiful and well maintained. The main lobbies, bathrooms, entertainment areas and cabins are very well appointed. The rooms (we had balconies) were very nice, roomy and comfortable. The entertainment (Shows) were spectacular. Vegas quality. Best I have ever seen on a cruise and we've been on quite a few ships. Bad Points: The entertainment all over the ship shut down around 12-12:30. Not much for late night, night life. Our dining experience was the worst ever. We were parked at a small table for four next to the service station where all the dirty plates are brought so every time I turned my head I saw plates and heard nothing but clanging dishes throughout the night. Our waiter was the most rude, inept person around. We had to ask for Iced Tea and coffee and never once did we get refills unless we asked another table's waiter to help us. Our food was sub par and the options were limited. We did not come back for 3 nights and ate at the buffet.The buffet was ok and had a few more options but the food was not spectacular. Everything was laid out in such a confusing way that you missed half of the options available. When we went back to the dining room for lobster night.We were so frustrated that we left before dessert . My spa experience was frustrating as well. I booked a 55 min hot stone massage. I calculated my massage time at about 35 min total. There were some good and bad points and honestly we had an amazing time. The shows were worth enduring the dinner disaster and quite fairly had we had another waiter at a different spot in the dining room we may have had a much better experience. Read Less
Sail Date May 2016
This was our 19th cruise and our first on MSC. There are some good points but in many other areas, MSC is way behind lines like Celebrity, Princess and Royal Caribbean. I'll just hit some of our main comments/observations: PROS: ... Read More
This was our 19th cruise and our first on MSC. There are some good points but in many other areas, MSC is way behind lines like Celebrity, Princess and Royal Caribbean. I'll just hit some of our main comments/observations: PROS: We thought the prices of many a la carte food and drink items were very reasonably priced. One of the best areas was the dessert cafe in the middle of the ship - they had steel drum music and fantastic specialty desserts. The entertainment was excellent - maybe the best of any line, BUT they don't use a live band/orchestra like most other lines. During the final performance, they just used Michael Jackson audio and not live singers - the only thing that saved them was the dancers - fantastic. We were disappointed that they had no comedians or any form of show that wasn't a production show...and many times, there weren't alternative shows offered at the same time. There was rarely music around the pool other than piped in music. Our room steward and dinner waitstaff were very good - always responded promptly to our needs. A few small items - bingo was reasonably priced; ship was pretty clean; cabin size was maybe a little larger - might have been due to us having an aft cabin on the very back of hte ship. CONS: We agree with other reviews that we didn't hear the same cheerfulness from the crew as with other lines - rarely did they say good morning or good evening when you met them in a hallway, etc. The food was only average, and we felt the buffet was poor. The buffet was hard to navigate - circled the perimeter - had to walk a long way to get everything. We went to the main dining room once for lunch - my wife ordered just an entree while the rest of us had an appetizer and salad....they brought my wife's entree when they brought the rest of us our appetizer....poor training. Drink glasses in the buffet were very small. My wife and others thought the linens and pillows were in desperate shape - maybe waiting to be replaced when they go into drydock for upgrades in a few months? On the pool deck, there was never a crew member around to take your drink order - you had to go to the bar yourself most of the time. Same thing during the shows - no waitstaff in the theatre...really? A major complaint would be that MSC took up over half of the shaded areas around the pool for displaying sale items, an omelette station during the morning hours (area even reserved after they closed the omelette station), and a crepe station which was only open a few hours each day...while many people were wandering around trying to find seats. For disembarkation, they made no effort, like other lines (again...sorry to keep using that phrase), to schedule your departure with your flight times. It seemed they just assigned tags based on your level of cabin then by deck. Many, many people were left standing in line on the last day to get their departure times changed so they didn't miss their flights. One morning, we were startled to see a crew member going across our balcony - evidently they were cleaning them, but never notified us...then they forgot to shut and lock the divider doors between the balconies. A few small items - you went to review your account, and it didn't give you a total; sometimes it was pretty hot around the ship (inside); boarding process did not include registering your credit card - you had to do it at a kiosk once you got on board; no pictures were being taken as you got off the ship at each port; trash cans in the common bathrooms looks pretty beat-up. Overall, MSC was not a bad cruise, but like I said earlier, they are way behind the other lines; some gym equipment was out of order or not setup to use. Read Less
Sail Date May 2016
Before my first MSC cruise on the Divina, I read the quite conflicting reviews on Cruise Critic. I was sailing for a leisurely dining- entertaining experience with only 3 ports close to Miami in 7 days. We received ... Read More
Before my first MSC cruise on the Divina, I read the quite conflicting reviews on Cruise Critic. I was sailing for a leisurely dining- entertaining experience with only 3 ports close to Miami in 7 days. We received "Fantastica" status per MSC with larger room and balcony. We sought to enjoy the sun, fine dining and see the shows on a BOGO offer. The ports were secondary. Over the seven days we found much hype from this Italian company was not true. The cruise proved a nice interlude at a basic level with few luxuries. The food was basic with a few bright moments. The cabins lacked any amenities seen with other cruise lines ( no robes, lotion or conditioner, fresh fruit, coffee maker, etc) The TV was quite small . Okay for a leisurely getaway but not a luxurious choice. The ship is large and swinging 3500 people from food to entertainment to port gangways makes busy crowded spaces. The passengers were international and MSC played to that with five languages in announcements. Foods were diverse but no Asian or Indian dedication. Each meal had vegetarian options. large groups of Brazilians, Australians, Italians, Latins, Germans filled out the 3500 passengers plus children. Rumors stated there were 600 children on board. I saw about 100-120 children over the 7 days. The children program was dynamic and took the kids off on their own adventures and shows. The ship has strange design choices with color schemes and furniture that appears more design with limited function. The Golden lounge is shades of 1960's orange and has many seats that are too deep to sit or be comfortable. The Black and White lounge has settees lined up like seats on the school bus facing the band stand and not positioned to see the dance floor or talk with people. The atrium is impressive with glass elevators transiting up to the Deck 14. Steps are lit and have crystals and each night passengers tripped and fell on these stairs. The "Pantheon" theatre décor is impressive holding about 1700 seats with few obstructions. Unlike any other cruise company I've experienced there is no beverage service in the theatre. No after dinner drink here. Embarkation in Miami was very quick and professional . Our cabins were not available for 3 hours. Staff stated only the Deck 14 cafeteria was open for lunch Later we found the Black Crab restaurant could have been our choice. Choices were a superficial international array. The best choices at lunch turned out to be varied pizzas and their Mediterrean burger. The line for the carvery proved too long on 3 occasions we ate in the cafeteria/Calumet . The strange aspect discussed seemed the Southwestern US décor with pictures of Native Americans( Indians) on this Italian inspired ship. When we got our cabin we stopped stunned by the approximately 170 sqft cabin with a 45 sq ft balcony. Small for a "deluxe upgrade". No dining on this balcony as it had two upright chairs and one foot stool. The bath had a small basin, toilet and shower. Water leaked from the shower which was small The doors of the shower bumped the toilet when you tried to open it all the way. Standard stock shampoo , body wash in dispenser and hand soap in the sink. The dispenser did not work as the screwed in bottle kept unscrewing it self. The overhang from the ships superstructure blocked us ever getting direct sun for enjoyment. We could not "sunbathe" in this balcony as it is shaded by the superstructure at ?deck 14. Our steward proved unreliable although pleasant. Speaking only Spanish we pursued getting our bed arranged into two beds with great delays the first day. We never got fresh glasses and had the same glasses left partially full every day. Ice was not brought despite requests. He forgot to replace beach towels when wet . He took one of our clean dry towels on a beach day as he ran out of towels for other cabins. The cruise director was seen once a day at "showtime" in the Pantheon theatre He told old jokes and boasted about the shows. He had no sense of the problems with the sound system as he praised the sound people when the distortion on the first two nights made the shows impossible to enjoy. He boasted of winning awards for the shows but with which singers? The women singers were shreaks of off key singers who were overwhelmed by the recorded music No live band for any of the shows! The dancers are outstanding and lead a large troupe of classic, break and show dancers. . The acrobats and jugglers made a bright and great show sequence. But the singers are weak. The best shows were the Pirates ,Witches of Paris, and Michael Jackson salute. the weak ones were the opening show and "Voices" The Mask show went up and down. Customing was excellent .The stronger shows filled to capacity Evening entertainment included standards of classic dinner time duo, Latin duo for dancing, DJ for late night, lounge for dancing and late night parties, etc. There were few daytime activities despite 3 sea days. The guitar playing singer provided wonderful sessions in the La Luna with a brilliant Beatles tribute and sing along SRO. There was a shortage of music throughout the ship. Only 45 minutes at poolside at lunch time. The best pool side party was a "White party" on our Tuesday.( 4th night) This is not a ship with much going on beyond selling watches in the hallways and three people filled pools . The library was the most spare of any of my 25 cruises. Fitness staff offered morning stretch and aerobics; staff provided complimentary dancing lessons for free. Pools were on decks 14 and 15 for usual customers with many hot tubs At times there were no space for another body in the pools and hot tubs. Early in the day seemed best for a dip. Water was 73 to 79 degrees and many complained of how cold the pool water was and left dissatisfied. I was annoyed how deep the pools were making it hard for someone with back problems to negotiate the ladders. No zero entry pools here. Not to be forgotten was the closed space of the "MSC Yacht Club" which has separate dining and pools for suites and special amenities for its occupants . This space mostly on the deck 15 has a block not visible to ordinary passengers. On this ship the great discussion at meals was whether the food was good or the worst people had ever had on a cruise. My assessment was it was not gourmet but moderate restaurant food on a "mass market" cruise line with low prices. We found that getting a seat in the buffet for breakfast or lunch was miserable finding two seats with 3500 people milling around The standards were present for breakfast : omelettes, waffle and pancakes, fresh fruit, cereals, eggs, meats, yogurt , breads and pastries. But no smoked salmon for breakfast at the buffet ( yes in the dining room) as on my previous 25 cruises. On deck was a creperie bar. For lunch there were multiple islands with daily specials, hamburgers and dogs, pizza, pasta and deli salads and sandwiches. We felt many chose the buffet for quantity of food and not for atmosphere or quality. Daily specials were weak versions of sausage and peppers, ribs, chicken, tacos, stews, lasagna, etc. I did not do the buffet for dinner. No free ice cream but a pay as you go ice cream/gelati bar by the pool. The soft serve ice cream machine was available around lunch time as complimentary . The Black Crab dining room is open for served breakfast , lunch and dinner with daily specials for lunch and dinner. The breakfast menu was expansive but fixed. The breakfast service was pressured by four servers arriving at the same time with juice, coffee, breads and pastries while I tried to read the menu and give my order. The sense was everyone was packed into a service "pen" for the feeding with no choice of seating or table mates. These servers swarming was not elegant, perhaps efficient but not ever leisurely or pleasant. I sought the smoked salmon on a toasted bagel which had a ample serving. Then omelettes and eggs for most passengers. Hot when they arrived. Pancakes and waffles were cool on serving The cinnamon French toast was the other good item at breakfast. Lunch in the Black Crab was very good with both standards and daily specials I highly enjoyed the Chef Salad, Paillard of beef and fish and chips Other items were very small servings ( brochette of seafood) or poor quality . Dinner on MSC Divina is either by formal first or second seating or the buffet. Approximately 80 passengers in the Aurelia category get to choose "make your choice" dinner reservations That's a small number of 3500 passengers who got a choice. We had been told our first seating was at 7:15PM on Divina.NO!!! 5:30 PM is first seating and too early for dinner. I did not seek 8PM dining. WE had to plan to get to dinner too early as the Maitre'D was inflexible about what seating we got and the time Our seating also was not our choice, a table for 10. Yes you wait until everyone shows up to order. By luck our table did not work . Two at a table for 10 is pathetic. By the fourth night of the 7 day cruise we got changed to a table with English speaking adult guests to share our formal meals . Dining staff were insensitive to our questions and concerns for four nights until on the fourth night we got a professional and attentive waiter Claudio from San Paolo, Brazil The menu gave choices of daily specials like "rack of Lamb" strip loin steak, prime rib, rotisserie chicken, and lobster-crayfish duo. Sounded great but the lamb was the largest two chops with very large fat pads which reminds me of mutton not delicate lamb. As many stated the "prime rib" was roast beef with rims if fat to cut off,. Not prime. The strip steak was not a NY strip but a thin slice of beef about 1/4 inch thick. Often presented overcooked. One pasta dish and a vegetarian selection each night . The starters included 2-3 soups, 2 appetizers and two two salads. The Gazpacho was excellent and fresh The farmer's salad and other salads were not worth the effort. Appetizers of shrimp, diver scallops and escargot appeared smaller size and not jumbo or prime. The carpaccio, eggplant parmigiana, small Caprese salad and risotto with mushrooms were outstanding The lobster tails on the second formal night were as promised and delicious. WE did not do the specialty restaurants I only heard complaints about specialty restaurants not delivering quality and prime meats and chose not to spend the money .Opinion heard but not experienced Our ports were not unique in the Caribbean: St Martin, San Juan and Nassau Excursions were relatively inexpensive ,most under $100 WE walked San Juan and Phillipsburg. We enjoyed a good snorkeling trip in Nassau at Athol island for $40 with all equipment and a good trip out to the island. Read Less
Sail Date May 2016
Friends planned it and we got an invite. We are going on 20+ cruises and have, for the most part, enjoyed them all. We got lucky on this one because we got an upgrade to the yacht club. If it were not for that, we would have had a not ... Read More
Friends planned it and we got an invite. We are going on 20+ cruises and have, for the most part, enjoyed them all. We got lucky on this one because we got an upgrade to the yacht club. If it were not for that, we would have had a not so good time. Pro: full free bar in yacht club, private pool, private dining, butler, 24hr concierge. Con: shows are terrible, nothing like the typical RCI shows. Very dry, bland. I'm pretty sure most on the cruise don't want to hear Italian 70s music for the main event! The cruise line seems to be dysfunctional and not able to crack into the American market. Excursions: do NOT do the Balmarl Sting Ray adventure. It was a joke and was not what it was advertised to be, and when we asked to upgrade and pay the difference the owner went ballistic. To the point of two MSC had to physically get involved and demand he stop cursing. They wouldn't even let guests take a photo of the dolphins from a distance. Read Less
Sail Date May 2016
Chose this cruise for the sale; free upgrade to balcony and shipboard credit. Let me say first this is a beautiful ship. Our embarkation in MIAMI was quick until we got on board and had to go to one place to pick up our drink vouchers and ... Read More
Chose this cruise for the sale; free upgrade to balcony and shipboard credit. Let me say first this is a beautiful ship. Our embarkation in MIAMI was quick until we got on board and had to go to one place to pick up our drink vouchers and a different place to register our credit card even though we had done this ahead of time on line. The cabin was beautiful and our balcony was huge. The pillows were useless. Flat and they could not have been lumpier! Buffet food was good when you didn't have to fight to keep your place in line. Black Crab restaurant dinners were good but not up to the standards of Princess or RCI. Pool area was packed to the gills. Could not find a single seat anywhere which left us to sit inside or on our balcony which is what we did. Shore excursions booked through the ship were done and tickets given but you never found out what time you were going until about 9pm the night before. Disembarkation went well until you got to the luggage which was just coming out when we reached the carousels. Our friends luggage was lost; she filled out the paper work to report it and was given a business card to follow up on it. The cruiseline found her luggage several days later and MADE HER PAY TO HAVE IT SHIPPED HOME! REALLY???? Read Less
Sail Date April 2016
This 7-night sailing was not to the Caribbean but to Bermuda with a one day stop in Nassau, Bahamas. We chose this cruise because it would eliminate the flight to New York to reach Bermuda as this itinerary left from Port of Miami. My ... Read More
This 7-night sailing was not to the Caribbean but to Bermuda with a one day stop in Nassau, Bahamas. We chose this cruise because it would eliminate the flight to New York to reach Bermuda as this itinerary left from Port of Miami. My daughter had sailed the Orchestra a few years ago and warned me of the service but I have been to Europe many times and know that service is different - so we tried. The two nights-3 days in Bermuda were very bad starting with arriving at 8PM on a Monday, all day Tuesday, then 4 hours in the morning. This does not leave much time for sightseeing considering the difficulty in obtaining transportation to Hamilton or anywhere else from King's Wharf where the Divina docked. Very disorganized. The ship itself is beautiful but that's where the pro's stop. The staff - mostly everywhere - is quite rude and certainly are not there to serve you. The higher end staff are Italian - and I have been to Italy a few times but never experienced this rudeness. The lower end staff is the usual mix of Filipinos and Central American who were very attentive - except our room attendant who we met on night 5. The buffet food was very good however the dining room food lacked quality, taste and had a terrible appearance. Our "balcony" cabin lacked a chair or sofa and table - only the bed and one desk that served as your make-up station, hair drying station, food table, writing desk, etc - with one stool - not even a chair. The ship has no refrigerated Air Conditioning but has an Evaporate Cooling system that fills the areas and your cabin with humid air causing sheets to be moist and your hair! This is our 16th cruise with multiple cruise lines and we've never seen this cooling before - very uncomfortable. We paid for the Fantastica Level so we would be able to choose our dining time and room service...but oh wait....that didn't matter. We got the dining time they selected and limited room service. No coffee is sent via room service after 10am! We brought this up at Guest Services and to the Maitre'D to no avail. Back to the buffet area - it is the largest buffet area I've ever seen but with over 4000 passengers you never get to try all of it and you're lucky to find a table! Not a fan of mega ships and will certainly not sail another one. Many other incidents involving customer service occurred. Embarkation was strange as you check in at the port, then you have to go to designated area on board to activate/link your ship card with your credit card. Then you go to another designated area on board to collect your drink vouchers if you pre-purchased them. Takes about two hours for this process. We surely will not recommend nor sail MSC again. Read Less
Sail Date April 2016
We have been on a couple of previous cruise ships but first time on MSC. During the day you cannot find a lounge chair anywhere on the ship and that’s because a lot of space is wasted for the yacht club that is half empty. I ... Read More
We have been on a couple of previous cruise ships but first time on MSC. During the day you cannot find a lounge chair anywhere on the ship and that’s because a lot of space is wasted for the yacht club that is half empty. I can’t believe they are building next few ships and they are inventing new stuff but they are also repeating a lot of mistakes. If you have money for a yacht club you should go on Regency or Azamara cruise. So basically if you are not in yacht club you are treated to 3rd class on this ship and that’s why it is the way it is. Food is very average like a 3 star hotel although that is just my guess, for lunch good junk food selections in the buffet which for me was easy and convenient to just grab and leave. People are always hungry, the buffet area is always congested. We were two adults and two kids 10 and 7 and my 7 year old enjoyed the kids club Vacation is what you make so we did have a great time but we will not go back to Divina. Photo Shop on the last day is a disaster, you have to stand in a long line just to find out that a big photo is $30 and the small $25 but if you buy more you get discounts but why can’t they just post that, after collecting all the photos you have hardly any time to choose photos, so forget it, we got angry decided to just buy two instead of 10, their lost. In the dining room they are serving food same as the buffet just that they put it on the plate for you looking better lol It is a family cruise as kids under 11 are free so for the price we paid it was great for us. Also this is a very first place that I can remember where they do not serve smoked salmon in the buffet for breakfast, I have been to so many resorts and it was always there but MSC Divina nope, I was sick of their breakfast selection by the end of the week, could not eat anymore eggs or bacon, nothing else much there, their pastry terrible. Their plastic overused plates and cups in the buffet were also not very appealing. What we did like was their coffee and Alaska cake on one of the formal nights in the dining room. I think everything I have read here before that was negative I should say it’s true but you just have to avoid it or make the best out of it, this cruise did not ruin anything for us I just think it could be a lot more better. On the last day I also notice that the crew behaviour changes, they just don’t care anymore because you are leaving the next morning. In the piazza gets very boring and other bars are overcrowded, not enough music and fun stuff in the evening. No problem with our cabin, always ready for us twice a day. Water is expensive on this ship, they don’t provide that unless you have all-inclusive that is not worth it with the kids as there is no way they will drink $139 each worth of sodas or cocktails, they each had 5 and it was enough, we wanted to buy a drink package but you are forced to buy one for the kids and it adds up to way too much than what we would consume. Around 10:30 pm they serve pizza a very thin crust pizza, it is good, we had that once but people rush in there as if they did not have dinner at all, it looks hilarious. All the pools on the ship are salt water and my kids did not like the ocean in their pool. Now this was the very first ship were I could not see anyone forcing us to wash our hands or use hands sanitizer, on Princess cruise they supervise that by the entrance and same on Royal Caribbean. My husband once encountered a crew member coming out of the stall and did not wash his hands so my husband asked him and all he got was a just a look from him as he was leaving, so there you see. This ship is 90% Asian crew and a lot of them are man and this is just extra info if you must know. We arrived late around 3pm for embarkation and there was no line-up which was nice but their first seating dinner starts at 5:45 but later in a week we could see people arrive all up to 6:30 for their dinner as second seating doesn’t start until 9pm I think. We bought our drink vouchers on line prior to cruise and nowhere we could see where you get them, you think maybe they are already on you sea pass but nope, you have to pick those up on floor six in the casino, we also had 7 bottles of wine for dinner for each night and those did not come together and on the first day we kept asking the waiter about this as casino told us that those we get in the dining room but the waiter kept us waiting my husband had to go and find them himself, by the entrance to the dining room he finally got them, we waited forever. Read Less
Sail Date March 2016
First - this is an Italian operation in the US, with international crew and Italian style restaurants. The cabin attendants are very service-minded, the shows are fantastic. So far, so good, but... PRICES: espresso+caffe latte for 9usd ... Read More
First - this is an Italian operation in the US, with international crew and Italian style restaurants. The cabin attendants are very service-minded, the shows are fantastic. So far, so good, but... PRICES: espresso+caffe latte for 9usd at sea - while the same cost max 5usd in Italy?!!! WINES: mass-produced wines (Mondavi woodbridge, negociant chateauneuf,...) at 3 Times' retail priced mixed with a few quality wines - when they are available. SOMMELIERE: Smug reply when I wanted my Mondavi CS for 55USD decatned: "no ones ever decanted that wine..." Ooops, the Sommeliere where referring to the cheap style Mondavi for 12 USD - the other one was not available UNAVAILABLE WINES: So I tried ordering another quality wine - sorry, out of that. This was repeated 5 evenings out of 7, ending with both me and the Sommeliere almost laughing when I took up the wine list - would anything listed be available? RESERVATIONS: Prepare to fight for your rights: ordering the cruise we selected the first seating as we have small kids. Embarking, we found we got the late. At the reception desk they said they could do nothing - talk to the head waiter. So we did. He couldn't do anything, and recommended us to go the reception...! We did, and while waiting, the line behind us grew with other passengers having exactly the same experience. OFFICERS: While the crew truly does what they can to help, the officers seems... reluctant to take ownership of issues. The restaurant seating was just one example. (Two years earlier, on another MSC cruise, in the wine bar(!) we were given a wine glass with lipstick on (!!!). The wine moment left, and we wanted our Money back. Only after a frustrating 60minute discussion MSC agreed to withdraw the transaction. STRANGE: The ship offers a coffee bar, a wine bar, different restaurants but they all offer exactly the same drinks. Nothing extra in the wine bar, no better coffee in the coffee bar - why distinguish between them? (Well, I exaggerated. Apple juice can only be found at the sun deck on floor 14...) EXCURSION: The shopping excursion (56USD/head) starts 7:30 and will take you to Art Deco Miami (30min) and then to a shopping mall. The time at the shopping mall is restricted to 2 hours, taking you to the Airport by 2:30. Very expensive time... CONTROL: Sulky borrowed for excursion returned and signed in same day as borrowed. However, four days later the crew calls up and asks for it. FINALLY: I can fully understand that this 3500 passenger ship does take on Groups. It is though a pity that the information about hardrock trips/religious trips, or other interest Groups does not reach us other passenger Groups in advance. I have seen others complain about this too. Read Less
Sail Date February 2016
This was my first cruise. We arrived at the port at 11:30 using Jiffy Jeff transportation. Well The terminal was packed as it was a partially chartered ship most of the group (claim 800 people) many of which were arriving together on ... Read More
This was my first cruise. We arrived at the port at 11:30 using Jiffy Jeff transportation. Well The terminal was packed as it was a partially chartered ship most of the group (claim 800 people) many of which were arriving together on multiple buses. We went into the terminal an saw a sign "boarding will be delayed". Come to find out the prior cruise was "Holy Ship" a chartered techno dance music cruise an they apparently had too much fun with multiple people being arrested, slight damage to the ships as they said but I didn't see anything wrong other than some TV's an framed pictures weren't level. Also they had to have a crane take down the stage they brought with them from the pool deck. We finally boarded around 1:45 an went straight up to the buffet on deck 14. Food was good the entire trip buffet and MDR. My only issue was portion sizes were smaller than expected. 10 small raviolis does not make an entrée but that's just my opinion. Meats were cooked well as were the fish pasta and PIZZA!!!. We were allowed into our cabins at 3:05 an dropped off our carry on bags then went to explore the rest of the ship. One thing many didn't like was the aft elevators only went to the Villa Rossa Restaurant and not the Black Crab on deck 6 which confused a majority of the older people who got very upset they had gone down then have to go back up an over an down again in another elevator. First two nights at dinner we watched people come in 10-20 min late because of it. Now as for dress code at dinner - Personally I found it a joke that my in-laws who have been on MSC before claimed EVERYONE dresses up. Well that sure was NOT the case for our cruise. many men did wear jackets but I'd say it was only 50-60% majority did like me dress shirt tie wth nice pants. The only people we saw turned away were a family who showed up at 6:55 when 1st dinner was 5:45 an expected to be seated. St. Thomas we docked at Havensight which was nice for shopping and had plenty of taxis available to get into town if you weren't willing to walk. It wasn't very hot maybe 70 at best when we first got off but was mid 70s by the time for all onboard. San Juan was much warmer and before we were let off they announced the pier would be shut down due to another ship coming right across from us at 11:45am so they could do all the ropes without passengers being in the way. Well the ship ended up coming closer to 12 an they shut down the pier for a good 30-45min maybe even an hour as they couldn't seem to get the ropes how they needed to be. If you are going to take the free trolley around town I suggest going to stop #14 across from the CVS right on the main road same side as the pier. Stop 1 was a madhouse but we got seats since we were on early due to boarding at 14. We skipped Great Stirrup Cay due to poor sea conditions the tenders weren't able to handle safely so we ended up with a 3rd sea day an the crew scrambled to get entertainment available. We ended up going extremely slow an sometimes stopped for a while since we couldn't go back to Miami early. As for entertainment the dancers, musicians and acrobats were all very good my only issue was the stage lighting. we usually sat towards the middle/ back (bottom of the steps) and the steps on the stage were too bright yet the rest of the lights on the performers were too dim you couldn't really see the detail in the costumes or their faces. (IMHO). Debarkation was smooth we had to go to the theater at 8:15 but we ended up being allowed off at 8. Inside the terminal it was like the airport with rows of conveyor belts all marked with colors of the tags. Small issue with some of the other passengers we had 2 colors as we were two different cabins yellow an pink. Well we had found the pink bags instantly an dragged them to the yellow area, many people were so rude thinking just because we had pink bags it was the pink section which it wasn't and clearly marked it wasn't. One guy threatened to fight an employee because nobody told them they were waiting in the wrong area. HELLO the big YELLOW board over the conveyor belt kinda gives the answer. We got our bags went down the short hallway quickly went through customs as we didn't purchase anything expensive an were out waiting for Jiffy Jeff within 30miin of getting off the boat. Read Less
Sail Date February 2016
Was on the the Divina Cruise for a week and was disappointed. The embarkment took almost 2 hours. One of the people in my group was held in a holding area for 3 hours due to a problem with her identification she had. They made her wait ... Read More
Was on the the Divina Cruise for a week and was disappointed. The embarkment took almost 2 hours. One of the people in my group was held in a holding area for 3 hours due to a problem with her identification she had. They made her wait until they were able to get someone to approve her to board while everyone and workers had all left the check-in area and they finally let her board. We were later informed of law enforcement's were on the ship because they has problems from the previous cruise. We also had law enforcement's on come aboard on the 3rd day of the cruise. The food in the buffet was warm to cold and the dinners were mediocre at best. The waiters in the dining room most of them did not understand English and if you wanted to change something to the meal they did not understand enough to make the request. Our cabin was clean but I did hear some other cabins were not as good. Did not need to attend the entertainment onboard as we were with a very large group that provided their own entertainment in the lounges. Which who were not part of our group were able to enjoy the entertainment when they played poolside or late at night. The disembarkation went well enough we were the last group to leave the ship. Read Less
Sail Date February 2016
I took my wife on the Def Leppard cruise as a birthday celebration, and to give MSC a try, this was our 9th cruise... I'd read about all I could find about Divina prior to the cruise and so was aware of others misgivings. While ... Read More
I took my wife on the Def Leppard cruise as a birthday celebration, and to give MSC a try, this was our 9th cruise... I'd read about all I could find about Divina prior to the cruise and so was aware of others misgivings. While certainly not a perfect cruise, it was no where the life shattering experience others claim. Yes, the weather wasn't great and a performance on the pool deck was postponed- they did slow the ship down and tried to position it to minimize the wind. It would've been better to have the show moved to another venue, but that's for MSC to explain. As with several negatives about the cruise, both sides dropped the ball; which is odd since this wasn't the first theme cruise for either party. Quite a bit of the negativity I think comes from a share of the passengers who were drunk and stupid even before boarding.....complaining when looking for your boarding photo that DL wasn't the back drop? really, that ignorant?? You didn't see the ship as the backdrop??? I agree that it was "different" from other cruise lines to need to go to the reception desk to set up the onboard spending account, but it went well for us. Maybe the attitude you give is what you receive... Also agree a good portion of the staff could be more engaging, but in my travels in portions of Europe it came as no surprise. Not saying anything negative about it- it just is what it is and one accepts it; hopefully they will continue trying to improve catering to Americans if they're going to succeed here. I've seen several comments about how the Muster was handled. Agreed bringing flotation devices wasn't the greatest idea (a demo from crew would suffice). While MSC bears the ultimate responsibility of presenting it; at least at Station E the passengers would not shut up and pay attention, the few who did try could not hear anything. You fools- this is for YOUR benefit! I at least did see staff pull one lout aside who couldn't bother to bring his vest or listen. Yes, the weather was unfortunate and affected a lot of the cruise. Nothing any human could do about that- some cruise lines would give monetary consideration, some don't. There was rain and wind, hardly a hurricane. We got off in Freeport for a bit of quick shopping- nobody ever said you couldn't. At Half Moon Cay, the seas were not safe for tendering. Wandering up and down the Bahamas the rest of the time was monotonous and an alternate port of call would've been good, but I don't know the intricacies of unscheduled porting a cruise ship, maybe it was too involved for the amount of time we'd have been there. The food.....we didn't try any restaurants, as we like buffets for variety (reasonably portioned). The entrances to the buffet posted layouts of both Calumet and Manitou sections, showing icons and names of all stations. It was strange that dinner sections were pretty limited, and late night basically a few salads/sandwiches and fruit. I do fail MSC there. Breakfast was pretty good (didn't care for roasted bacon though), lunch we thought was the best. Variety and taste were very good if one bothered to look around and maybe be adventurous. The Ethnic station had a fine paella, jerk chicken and others. The pizzas were decent, but I thought they'd be better if they did a mix through the day, not the four daily varieties.... I really do agree the servers are understaffed, which sets up the situation of dishes empty for too long--- MSC gets hammered on this and has to improve. We DID enjoy the ship itself, the stage shows were pleasurable (wish the pirate show would've been part of this cruise), we really enjoyed the overall lack of smoke; and I'll certainly entertain the idea of another MSC cruise-- on several conditions. Read Less
Sail Date January 2016
So we are a family of 4 and we decided to take our kids of there first new years crews on MSC which is a line that I have never been on. The sailing was from Dec. 26 2015- Jan 3 2016,days 8 nights. when we arrived at the port of Miami, ... Read More
So we are a family of 4 and we decided to take our kids of there first new years crews on MSC which is a line that I have never been on. The sailing was from Dec. 26 2015- Jan 3 2016,days 8 nights. when we arrived at the port of Miami, just looking at the MSC Divina, It looked absolutely amazing, we absolutely could not wait to get on. When in the port there were long lines unless you had Aurea experience or higher which is what we had and got through very quickly eventually getting the ship. So we get on and the lobby Is filled with people trying to get to there cabin in an elevator but who cares we got there very soon. Getting into our balcony cabin, it fit all 4 of us, 2 on the king bed, our kids on the futon which was very comfortable. And keep in mind there are plenty of closet space but your bags go under the bed, there is no where else to put them. The bathroom is tiny. the shower doors are glass and are moved into place by magnets. On to the service. The service on the ship wasn't so hot. We ordered room service because we were very tired and ordered 4 sandwiches, but they brought us only 2 sandwich's, for a first timer I wasn't very satisfied. And later on they would mess up almost every room service order we made. In the restaurants such as black crab (which is the only free restaurant besides the buffet) all the waiters cannot speak English very well, they basically mumble. After reading some questions from people, they want to know if there is good activities for teens on board. The answer is no. My son is 14 and he had 2 family friends on board with him, and almost never gets bored. There is a teen club but it doesn't seem fun, all it is, is dancing to the same songs every day and playing Xbox which doesn't even sound interesting. They were bored mostly during the night. Something that the boys did was bowling basketball watch basketball and swim during the day and maybe the night. On the MSC Divina there are shows every night. And they are SPECTACULAR. The best have ever seen, everyone of us loved it. There was a show where Queen song were sang, acrobatics, dancing, and the best of all the Michael Jackson show. The theater was 100% filled that night, I mean the guy could dance exactly like Michael Jackson and they also have a special surprise at the end of the show for you! About the food, it was not so hot either. We didn't go to any other restaurant besides The black crab, buffet and eataly which was good. In the buffet there are not to many healthy choices for people who hate junk food like me. I'd say its OK. The black crab, some nights it was terrible some nights it was very good. They undercook steak a lot so remember to check before you eat it. The pizza and pasta are amazing in all restaurants since its a Italian ship so try that. We went to Ocho Rios Jamaica, Grand Cayman, Cozumel, Belize city and Freeport. All were very good except for Jamaica, we went to the beach it was just crappy. If you are going to Cozumel go to Playa San Juan, VERY NICE snorkeling! and if you are going Belize make sure to book the Starfish island excursion. Beautiful island! Over all I would come back to MSC as long as they improve!! Read Less
Sail Date December 2015
This was the first experience my boyfriend and I had with cruises. We flew in from Toronto into Fort Lauderdale. To preface, we felt that we did have a very nice time on the ship. In general, the service was good and we were generally ... Read More
This was the first experience my boyfriend and I had with cruises. We flew in from Toronto into Fort Lauderdale. To preface, we felt that we did have a very nice time on the ship. In general, the service was good and we were generally satisfied but feel there could have been many improvements. In general, we would consider trying other cruises for comparison purposes but the experience on the Divina wasn't enough to make us go, "WOW, WE HAVE TO DO IT AGAIN!". EMBARKATION: The transition from the plane to the cruise a bit confusing and I would have preferred more direction. We were never given any information prior to arriving in Florida except we would be bused to the port. At the baggage carousel, there was a lady walking around with a 8x11 inch sign yelling for anyone going on the MSc Divina. I felt this could have been done better. Nonetheless, we got the tags to attach to our bags and was ushered to the bus fairly easily. All that I would have needed to know was to be told more instructions, that someone will be at the carousels to meet you or just a couple of extra signs. I was a bit worried, a bit confused but it worked out fine. When we got to the port, the line-up took about 1.5 hours to finally get our cards and up to our rooms. We noticed there were 3-4 counters that were not open despite the large numbers of people. I'm not sure if this is the usual amount of time it takes to embark. Unfortunately, my bag didn't end up getting to my room until around 9pm the first night but I was just glad to get it by that point. FOOD & BEVERAGES: From 6am to 10:30am the buffet served a full breakfast, then a continental breakfast, followed by lunch from 12-4pm, snacks from 4-6pm and then dinner from 6-9pm. There is water, tea and coffee available whenever it was open. They actually probably served the full breakfast until maybe 11am. At peak times, the buffet was PACKED. With this amount of people, that was invariably going to happen. Also, the design of the buffet could have been better. Instead of being a perfect mirror image with similar foods arranged on both sides, this was the case at some areas but then some foods could only be found in one section. Therefore, I'm sure we never found certain foods. Apparently, there were cookies which we never ended up finding. The waiters are meant to ask for drink orders and deliver drinks to diners but we only had this happen once in many meals. I don't really blame them, there are way more diners than waiters can reliably bring beverages to. The other free dining options were the Black Crab or the Villa Rosa, whichever you were assigned to. In general, the food and service was very good during the dinners. I found the steaks were never quite medium rare as I asked, but more medium. Once again, when you're dealing with such high numbers of diners, I don't expect perfection...would have been a plus though. They had a nice little custom of making a big deal about their desserts, which I found sort of fun. Our waiter, Agung, in the evenings was great and after a few days began to learn our preferences and anticipate our requests quite nicely. There is also the option of going to the Black Crab for lunch between 12-2pm. On Day 3, my boyfriend and I arrived at the restaurant at 1:50pm for lunch. Unfortunately, we had a very unpleasant experience. The waiter did not understand my questions, him and another waiter rushed us immensely. They hovered less than a metre away from where we sat and the moment the last bite was done, they took away the plate and put on the next course e.g. salad, main, dessert. They were so bent on going as fast as possible, that the waiter would have the main ready in one hand while he took away my salad plate. My boyfriend was also served his food at a faster rate because he was a faster eater. Therefore, I was still eating my main, by the time he was almost done his dessert. While we were eating our meal, they were also setting the rest of the table (there were 4 empty seats at the table) for the evening meal at 6pm! The moment I finished the last bite of my dessert, we were told they needed the table to prepare for the evening! My boyfriend and I upon leaving the restaurant went straight to the reception and made an official complaint. I was given a 15 minute meeting with one of the senior officers. He wrote down my complaints, apologised profusely and assured us that even if we had arrived at 1:59, that we should have received the same services as if we arrived at 12:00. He gave my boyfriend and I a free meal at the Eataly Steakhouse for our troubles. I felt this was appropriately handled. The Eataly restaurant was quite good and did give us the proper medium rare in our steaks. We did not find the prices that expensive compared to steakhouses at home. The food was quite good but service was very slow. We saw a few tables looking quite dissatisfied with the pace of service and witnessed a couple complaints to the waiters. Generally, we had a nice meal. Also note: outside of the free restaurants and the buffet, you must pay for water. We brought water bottles and just refilled every chance we got at the buffet. Another thing that seemed very confusing to us. Perhaps because we had never cruised before, but we purchased the Cheers package prior to our departure. Beware, if you purchase a package ashore, you cannot change it on the ship! After the first couple days we FINALLY understood that this package only applied towards free wines and beer from the Buffet (which is on the 14th deck, away from many of the activities!) from 12-4pm and 6-9pm and from the Black Crab during 12-2pm and 6-8pm. We were able to use this in the form of a bottle at dinner though. We ended up getting 18 drink vouchers for cocktails and times in between for $86 US + 15% gratuity (or $98). All they needed to do was give each person a print-out when we boarded explaining what package we had, what it included and when it was applicable as opposed to us trying to figure it out along the way. EXCURSIONS: Another thing that was overwhelming was the immense excursion package/book they gave us to choose ashore. There were 15-20 options per port, each with their own long, descriptive paragraph. By the time we got through the options for the first 3 ports, we were done shopping for excursions. We refused to read further. All they need to do is do bullet point lists of what the excursions included, not write flowery mini-novels that were all really the same at the end of the day. The excursions were also, as expected, more expensive to purchase onboard than ashore. Compared to an all-inclusive resort, we found the excursions shorter, SOMETIMES cheaper, and more watered down. We did an excursion in the Cayman Islands and visited the Turtle nursery and did a stingray excursion in Cozumel. We enjoyed parts of both of them. ENTERTAINMENT: I was stunned at the quality of the shows. The cruise makes a point of doing a high-quality production every night. I've been to professional musicals and major live concerts and I was quite impressed by the calibre and professionalism of the performers. Some nights were more exciting and more variety-show style, other nights were more sophisticated like a classical voice concert and the Michael Jackson show was fantastic. Highly recommend making a point of going to these shows! PHOTOS: There are photographers enticing you to take photos every night. We had every intention of buying at least some of the photos as we meant for them to be souvenirs for our parents. The process of purchasing photos was the single most infuriating process I have ever encountered on any vacation. Ever. First, you had to search for your photos among walls and boxes full of everyone's photos. Just do the math, 4000 guests, 10-20 photos each means you have to search through around 80,000 to find your own. And no, your photos weren't all together, they were spread out all over the place. After an hour of looking we found most (couldn't find them all) of our photos, nobody would tell us a price. In order to get any information about the cost, we had to wait in line for 45 mins to speak to a sales person. They told us that unless we made a 'package' that they would be extremely expensive.... only they couldn't tell us what the 'packages' were. We spent 30 mins at the counter trying to mix and match the photos we liked to get a 'package' before the staff finally caved and explained the pricing model to us (he had a sheet taped to their desk that he let us look at). It turns out that they arbitrarily print the photos as either 'large' or 'medium' and you have to buy 10 of the same size to get a deal. Only you couldn't change the size of from their arbitrary selection. Want then on a disc? That's an extra $50 on top of whatever you pay for the photos. If you want photos, expect to spend about 3 hours of your time and around $250 for 8-10 generic photos. Needless to say, we ended up buying none out of principle, and we recommend you avoid this process altogether. DISEMBARKATION: This was a huge pain and left us quite anxious given we had a flight to catch. I'm not sure whose fault this is. We ended up getting off the ship 1.5 hours later than expected. If our flight hadn't also been delayed, we would have barely made it. If we had been placed on a later group for disembarkation, we would certainly have missed our flight. Read Less
Sail Date December 2015
First time on MSC and the Divina turned out to be a great cruise. We read the reviews before and some of them are true, like the beds and pillows being old and lumpy. These are soon all to be replaced we have been told. The cabins are very ... Read More
First time on MSC and the Divina turned out to be a great cruise. We read the reviews before and some of them are true, like the beds and pillows being old and lumpy. These are soon all to be replaced we have been told. The cabins are very pleasant and well appointed, nice bathroom. The only downside was the TV which is in the corner near the balcony door and a hard to watch anything as it is normal size and far away from the bed. We heard a number of other passengers mostly From the US having a number of issues, mayfly about the dinner seating, as the ship has the traditional dinner sittings at 5:45 and 8:30, only higher classed passengers have dining at their time, such as in the Yacht Club. The ship itself is beautiful and well maintained, it offers an elegant and contemporary design with well appointed public areas. Many places to sit, relax and enjoy time with friends. The entertainment is outstanding by European standards, the talents are outstanding and offer a great variety every night. Our cruise was over Christmas and as expected the ship was at more then full capacity with a lot of children, of course. MSC offers kids for free - so that explained the extra high number of kids on board. Our cabin was nice but not kept clean, our room steward seemed not very detailed. Overall, the ship is beautiful, the service needs improvement, though the restaurant staff are superb, great entertainment and most importantly very few announcements, much less than on other lines, which on the MSC Divina is a great plus. Great ship for families with children. MSC are unusual, in the dining rooms they offer 100% glutenfree as they have a separate kitchen for it, Read Less
Sail Date December 2015
This was our third cruise aboard the Divina, so we knew what to expect. The Showroom entertainment is as good as any, and better than most, of the 100, or so, cruises we have taken. The ship is elegant and well maintained. The cabin ... Read More
This was our third cruise aboard the Divina, so we knew what to expect. The Showroom entertainment is as good as any, and better than most, of the 100, or so, cruises we have taken. The ship is elegant and well maintained. The cabin steward was nice and the staff were friendly and helpful. My problem with the waitstaff in the dining room is that most speak minimal english. Usually just enough to take your order, but if you have questions or complaints, that's where their language skills all but disappear. The serving sizes have become smaller and less satisfying with each cruise we have taken. This was probably our last cruise with MSC. The lido deck buffets are a disaster. Rude passengers pushing and clawing like it's their last meal. The specialty dining at Eataly is fair at best. Plastic chairs and an ultra contemporary decor is just not what I associate with gourmet dining. We had a wonderful shore excursion in Cozumel with Julio leading us on a snorkeling adventure of the underground caverns. This is probably not a good tour if you have claustrophobia, or don't like water. For the brave and adventurous it is spellbinding. Not to be missed, the tequila tasting at the conclusion of the swim is fantastic! We are traveling with 10 other senior couples from our neighborhood and everyone was able to do their own thing and participate in different activities. The spa treatments were relaxing and well performed. Read Less
Sail Date December 2015
The balcony handicap cabin was not all appropriate for a 90 yr old woman trying to get out of a folded out sofabed. We tried it closed and it was somewhat better, but a bed would be better for a handicap. Also folded out, the wheelchair ... Read More
The balcony handicap cabin was not all appropriate for a 90 yr old woman trying to get out of a folded out sofabed. We tried it closed and it was somewhat better, but a bed would be better for a handicap. Also folded out, the wheelchair did not fit into the room past the folded out sofabed. High thresholds made it difficult to pass a wheelchair over. Our room cabinperson was not very good until we had a talk with him. The photoshop picture prices were very comfusing and I saw that many did not purchase when they found out that special pictures taken in the dining room were more expensive than those taken by a photo session. Last year they were a one price for a certain number, no matter what the size or location. Prices were not given until you selected the pix and went to pay for them. It took 3 days for the dining room to figure out that I had preordered a low salt menu for my mother. I preordered a cake and sparkling drink for my daughters birthday, and that they only had an anniversary cake, no birthday cakes at all. What a disappointment. The kids club, making pizza and frosting a layer cake was added since last year and my 4 yr old granddaughter loved it. She had rehersed to sing at the kids talent show, but was told to sing with a group, to our disappointment.(This was her second Divina cruise). Read Less
Sail Date December 2015
Positives- It is a very beautiful ship, cannot beat any ship for the decor, art, lines, etc. Bar staff and entertainment was the best! The pool area was very nice, we enjoyed the hot tubs and the spa was very nice. Desserts ... Read More
Positives- It is a very beautiful ship, cannot beat any ship for the decor, art, lines, etc. Bar staff and entertainment was the best! The pool area was very nice, we enjoyed the hot tubs and the spa was very nice. Desserts on-board were great. We traveled with a group of friends and we were all able to sit together in the dining room. Note: Cruise Critic get together was second last day of the cruise and we were not respected. They made a point of us not writing negatives if one thing was negative. They gave us a small part of a lounge area and 45 people had signed up. No water or beverages were served. Opportunities: We upgraded o a balcony cabin and they gave us the smallest one. Meanwhile we met countless people who paid 299.00 or 399.00 pp and had much larger staterooms. We went to reception and they were no help even quite rude. They contacted Italy but we never heard back. The food was mediocre, we could not get coffee and cream, or bread with butter. No water was served and my table requested it repeatedly. We paid 1500.00 for the cruise and purchased the classic beverage pkg, so we were not 299.00 customers. We will be taking Celebrity in Europe in May, MSC needs to make changes and not excuses. Read Less
Sail Date December 2015
I have a new appreciation for Celebrity now. I was on the MSC Divina, from Dec. 5th to 12th for a 7 day Eastern Caribbean cruise. With me was my wife, my mother (85) and my two granddaughters (9 and 12). I will start with the ... Read More
I have a new appreciation for Celebrity now. I was on the MSC Divina, from Dec. 5th to 12th for a 7 day Eastern Caribbean cruise. With me was my wife, my mother (85) and my two granddaughters (9 and 12). I will start with the positives first. The ship is gorgeous! The atrium is amazing and each of the bars, meeting rooms and venues is well appointed. I enjoyed the many pictures of Italian movies starts of the 50’s and 60’s scattered around the ship. The pizza in the buffet is the best! Almost worth the price of admission for just that! The shows in the Pantheon theatre are very good. A cut above the standard fare. Now for the not so good. This is probably not MSC’s fault but boarding sucked. WE arrived on our Hotel shuttle at 11 a.m. (The only time offered) and were checked in but forced to wait in a room that had not enough chairs for all to sit and was as cold as a meat locker. Not a good start. When we did board I was hoping they would greet us with a welcome aboard champagne but no, we didn’t even get a verbal “welcome aboard” just an employee who walked by and said “your rooms might be ready, go check”. She didn’t even offer to show us where to go. Other than our room steward and our waiter we found the staff completely indifferent. Not one took an extra bit of effort to make our vacation better. They just did their jobs. Getting on and off the ship was a pain. They often only had one line open for on and off! That meant you had to wait until he cleared the on line before you could get off and vice versa. The layout of the Dining rooms on the ship is a problem. I have seen this one before. The Black Crab dining room is located central in the ship on floor 5 and 6. It is a nice room but the location makes it impossible to go across the ship on those floors. To get to the other side of the dining room you have to go up to 7 and across. To make it worse, our stateroom was located in the front of the ship but we were assigned the Villa Rosa dining room at the very back of the boat. A long walk to dinner each night. The long walk only got us very average food. None of it was terrible but nothing was outstanding either. A gristle filled steak, an under spiced piece of fish. Pasta was good. The buffet food was again just OK but frustratingly the same, every single day. I like the fact that on Celebrity they change things up! I will say again that the pizza is fantastic. Our Grandkids tried the highly touted Kids Club but it didn’t really work. In the 12 year olds club it was mostly playing WII or X-Box. I am proud that my granddaughter realized that there are much better things to do on a cruise ship! For the nine year old the activities were geared much too young. All of the adults in our group got 12 free drink coupons. Cocktails were an average of $7.50 each beer was $5 or $6. I was told that the coupons only got me a cocktail! I could not get beer. Figure that one out? (You couldn’t get wine either) In our cabin there was a couch that pulled out into a double bed. WE need this for the kids. Guess what? If you pulled it out IT DIDN’T FIT IN THE ROOM! I am not kidding! The solution was to turn the couch each night against the balcony door and roll it out towards our bed thereby blocking the balcony access AND leaving no space between the two beds. This cruise is proof that any cruise is a good cruise. WE had fun. The kids loved the pools and the shows and the thrill of ordering what they wanted for dinner. They tried escargot and calamari and cold soups and lots of things they have never had before. WE had a great time at Coki beach in St Thomas. The snorkeling for kids was great and it is a very nice (but crowded) beach. In San Juan we went on a Rain Forest tour to El Yunke. Quite disappointing. A typical bumping around on a bus tour. WE missed Great Strirrup Cay because of a medical emergency on board. WE had to return to San Juan so the passenger could be taken off the ship. We went to Nassau for 3 hours instead. I am looking forward to our Celebrity cruise this April! Read Less
Sail Date December 2015
Fancy Ship, nice pools and spas, decorated nicely for Christmas. Some staff very helpful specially our cabin boy and our waiters, others could be rude. the people at the service desk, not all but some were difficult, but did respond when ... Read More
Fancy Ship, nice pools and spas, decorated nicely for Christmas. Some staff very helpful specially our cabin boy and our waiters, others could be rude. the people at the service desk, not all but some were difficult, but did respond when you pushed them hard. Why is it necessary to get strong with them. One of their tricks is to say I'll be right back, go in back room and not come out, hoping you will go away. The captains cocktail party was just one big commercial with he and his staff having to repeat in four languages, how boring!!! They served either a fruit punch or a poor quality champagne. Those sitting with my wife and I said they would not sail again with MSC AGAIN THIS IS A PRETTY SHIP however there is room for improvement in other areas. We also noticed many people coughing, and sure enough the afternoon we got off we were coughing also. Is this a sick ship? Entertainment was very good but got old after a couple of days as the same performers just did the same thing wearing different costumes Read Less
Sail Date December 2015
My wife and I were on an 18 day Repositioning cruise from Barcelona, Spain to Miami, USA with 8 Ports of Call (including Miami) from Oct. 25 to Nov. 11 2015. Pros:1- Exceptional itinerary. 2- The MSC Divina is , for sure, a beautiful ... Read More
My wife and I were on an 18 day Repositioning cruise from Barcelona, Spain to Miami, USA with 8 Ports of Call (including Miami) from Oct. 25 to Nov. 11 2015. Pros:1- Exceptional itinerary. 2- The MSC Divina is , for sure, a beautiful ship, super clean and spotless. 3- Our cabin, with balcony, was spacious and roomy. 4- The staff delivered a commendable service and they were most accommodating. 5- The shows were mostly OK but 2 were outstanding. 6- And those 5 days in the middle of the Atlantic Ocean was a peaceful and relaxing experience. We have enjoyed every minute of it. Cons: 1- The food in the Main Dining room was average... or below. Mostly tasteless and barely warm. Nothing fancy! We would expect better for the cost of such a cruise. 2- The buffet - deck 14 - was OK but almost the same, day after day. Nothing fancy there too. There were so many people in that room that you need to look all around if you don't want to bump on people or be hit. When you finally got your plate filled, good luck to find a table!! I'm not sure how, but there must be a better way to handle such a crowd. Look for Disney for clues! 3- Internet: if it was for free, I would have said it's an absolute disaster!. But for half a USD a minute, it's a steel! Not only was it slow when near the coast but it cost me my last 14 min. to send a simple text message just to realize that it was never sent! And to top it all, ABSOLUTELY NO SERVICE during the 5 days crossing the ocean! I repeat: INTERNET IS A STEEL! 4- The chairs on the decks: If you're not up by 6 A.M. forget it. Rules are that if you leave your towel unattended on your chair for more than 30 min. it will be removed and the chair will become available for others. But this rule is not enforced. 5- The excursions: If you do not take the MSC excursions, you are almost left in the dark! They should provide some basic information on what you should know and see BEFORE disembarking and come up with a decent map to help you prepare your own excursion. It was even more important considering that you could not make your own research on Internet, (Please refer to #3) 6- Unless you are a heavy drinker, do not take the booze package: much much too expensive. The fact is that while waiting for the ship to duck, many employees from MSC sell you (not to say PUSH) the drink and whine package like as if it was the hottest deal in town. They manage to make you think it is going to cost you a fortune if you don't buy the package. Believe me, it's the other way around. Would I do this cruise again? Of course I would but most likely not with MCS. I've been on cruises with other cruise liner and to my regret, MSC quotes last on my list.. Read Less
Sail Date October 2015
Arrived back in North America last week after an 18-day cruise from Genoa across the Atlantic Ocean to Miami on the MSC Divina This was our first trip with MSC so we were open to it being different to other cruise lines. Prior to booking ... Read More
Arrived back in North America last week after an 18-day cruise from Genoa across the Atlantic Ocean to Miami on the MSC Divina This was our first trip with MSC so we were open to it being different to other cruise lines. Prior to booking this trip I must confess I never gave it a thought that being as the cruise started in Italy and being as it was an Italian ship most of the passengers would be from Europe. In fact, 90% of the passengers came from Europe and only about 10% came from North America so there were not too many people that spoke English. I found that the ship was spotlessly clean and there were always people around cleaning the carpets or the walls and stair rails. The upper decks were kept clean and they had to be dried off after the rain showers so that it was not slippery. I noticed from our balcony that each day a crew member was inspecting the life boat area checking to make sure that all the lights were on in the panels. We ate mostly in the buffet and I must say that there was a large selection of different meat dishes. There was an area for salads where you could make up your own. The fruit was abundant and needless to say the pizza was always available. I have never seen fried egg and sausage pizza before. I would like to have seen a few more green vegetables but that’s the way it is. Deserts were very good. My only problem with the food was. Coming from North America we don’t use olive oil like they do in Europe and I found all the dishes oily. I noticed that when they grilled the hamburger patties the tray they put them in had oil in the bottom. On other thing that surprised me was I did not see any Chinese food or Sushi or Indian curries. Once again its most likely because they were catering to a largely European passenger list. On the other cruise lines we have found these dishes. Talking about the passengers I have never seen so many rude and grumpy passengers. Twice I got pushed out of the food line by ladies waving their arms and raising their voices about something. One man even reached over my shoulder and picked up a piece of pork with his fingers, sooner than wait for me to put down the tongs. I was also shocked when I went to the pool deck. The crew were putting the lounge chairs away. The deck was covered with empty paper cups, beer glasses, and other junk food wrappings. People were too lazy to put their garbage in one of the bins when they left. I still find it disgusting at men wearing a speedo bathing suit when they are 60 years old with a big beer belly. The crew members were good and always had a word for you. But I would suggest to the management of MSC that they have a few words with the officers that walk around in their white uniforms and their noses stuck up in the air. They should stop now and again and say hello to the passengers. It was very apparent when we were in the lounge waiting for disembarkation. Four officers came into that lounge and spoke to the bar tender. They didn’t appear to being any hurry but not one of them spoke to the 40 people in that room and asked how they liked their cruise. They just chatted with the bartender. The ports of call were all very good and we enjoyed seeing them all. I was surprised in Barcelona when we had to return to port with a sick passenger. This ship does not have a heliport on the bow deck to take off sick people. MSC made a big mistake stopping in St. Thomas because it’s a territory of the USA and everyone had to clear USA Immigration. St Thomas is a very small place and there were 4,000 people, on the ship. For us it was OK we were part of the 10% and saw the Immigration officer at 8.15am and were finished at 8.16am. But for the others from Europe who had to show visa’s or the ESTA forms they had a long wait. I heard them page for the last group at 3.30pm. So those people would not have had time to go ashore. They should have gone to another Island and did the USA Immigration in San Juan which is bigger port and we were there for almost 24-hour. In general, we had a great trip but I am not a fan of the ship, I found it to be confined and the colors are boring. If you like red, Grey, and Black you will be OK. I understand that the ship is dedicated to the great Sophia Loren from the 1950’s and the ship reminded me of the 1950’s. There are lot of bars and lounges but there is not to much of an open area. In the evening the area of decks five and six where the stair case is was jammed with people you could not get a seat. We had a nice balcony on deck 11 and the cabin was like must of the cruise ships. It did not have a speaker in the cabin so when an announcement was made you had to open the cabin door to hear what was going on. On other ships they had a speaker in the cabin that you could switch on and off or turn it down. We missed almost all of the captains announcements. But I just did not like the ship and I would not travel with MSC again It just was not for me. Read Less
Sail Date October 2015
Like many others whom have written reviews here, I am an experienced cruiser. This was my first trip to Europe and also on MSC. Overall the experience was average (some good some bad) but I will break it down in order to help future ... Read More
Like many others whom have written reviews here, I am an experienced cruiser. This was my first trip to Europe and also on MSC. Overall the experience was average (some good some bad) but I will break it down in order to help future guests. Embarkation: Was the best I've ever experienced. Incredibly fast and smooth. Cabin: We were in cabin 12266. Middle of the back of the ship. Balcony was spacious. Felt the engines more than I expected. Cabin steward was very attentive and prompt. Food: Buffet was well stocked with a variety of choices. Usually crowded so finding a seat wasn't always as easy as desired. Main dining food was average. We learned by night 3 to avoid the beef. It was well below what I have experienced on other cruises. We tried the speciality restaurant (steakhouse) and couldn't have been more disappointed. We should have known when we walked in to find plastic chairs and paper cups on the table. The food was in no way worth the additional expense. The wait staff in the dining room, however, was good regardless of the food quality. Ship activities: We didn't really experience these as we were in port 9 of the 10 days. The overall atmosphere on the ship didn't seem as upbeat as others we'd been on but it wouldn't be fair to mark this as a negative with such little exposure. Entertainment: The nightly show featured the same entertainment group the entire cruise. Some nights it was singing, others it was acrobatic. They are talented but we skipped a few shows because it felt like the same thing only in a different language. It was also disappointing that there was no cocktail waitresses coming throughtout the theater as we were not suppposed to bring drinks into the theater. We wound up doing it anyway. Excursions: These were pleasant. We booked a few through MSC and others we did on our own. The process was well done and we enjoyed the sites we were able to see. Inconsistencies: This was by far the biggest negative of the trip. We were given different information by different staff and it really felt like no one was on the same page. For example, we bought photos at the end of the cruise. My brother bought some as well and had to pay and additional $50 for the same package. When he confronted them he was told we shouldn't have received what we did. They also changed port arrival and departure times several times during the cruise which would have been no big deal except we scheduled spa treatments around those times and wound up missing some extra port time. There were many other inconsistencies but not worth dragging them all out. Overrall, this was a pleasant cruise as the ports and sites were amazing to visit. The ship was pretty but we weren't blown away with the staff or MSC experience. Read Less
Sail Date October 2015
Having experienced a very chaotic cruise on MSC Preziosa last year, we thought we would give them a second chance and booked a last minute 10 day Med cruise.Whilst the organisation was better than previously, there were still problems and ... Read More
Having experienced a very chaotic cruise on MSC Preziosa last year, we thought we would give them a second chance and booked a last minute 10 day Med cruise.Whilst the organisation was better than previously, there were still problems and I don't think we will use them again. Embarkation in Civitaveccia went smoothly and our balcony cabin was spacious and well appointed and better than the one we had on Royal Princess in June, the balcony and bathroom were both much larger. The Divina is identical to the Preziosa, so we knew the layout - and it is a beautiful ship. Our cabin steward started off well, but over the 10 days became lazier and waste bins stopped being emptied and clean towels being provided. He also stopped wiping down the surfaces, so that rings left by glasses and dust accumulated. We chose this cruise for the itinerary, which was very good -especially La Spezia, Cannes and Corfu. We did not use the buffet very much, as the ship was full of extremely noisy, very large groups, who pushed and shoved - almost fighting over the food. We ate mostly in the Black Crab restaurant. Our waiter was great and provided excellent service. The food was a bit hit and miss, sometimes very good and sometimes only average, but there was plenty to choose from. The restaurant was very crammed with very little space between the tables. Although we had requested a table for 2, we were on one for 6 with ony four of us We were lucky to have a lovely English couple as dinner companions and we had many an enjoyable evening in their company. The dining times are strange - 6.30pm which is too early if you have been on a trip, and 9pm which is very late and meant we often did not leave the restaurant until 11.30pm. We also took lunch and breakfast in the restaurant, at both times the service was nowhere near as good as the evening, and very cramped as they only opened half the restaurant. We were amazed when at breakfast one day, a Canadian lady, who had requested a glass of water to take some medication, was told she would have to buy it!!! On the few occasions we tried the buffet, the food was only lukewarm and apart from Pizza and pasta, not very interesting. We only went to a few shows - the only one of any note was The Pirates, an acrobatic show. The others were just cruise show cheese! As has been mentioned by others, unless you were on an organised trip there was no information about what to do in the ports, and in Barcelona we paid for a ship's shuttle at 12 euros each, when just outside the port entrance there was a local one for 3 euros. The time spent in some ports was very short, and we learned that this was because MSC often had two ships in the port on one day - one in the morning and one in the afternoon, therefore paying port fees for only one day. This meant there was little time to go far, and in Naples many people were disappointed that they could not visit Pompeii as we had to be on board by 2.30pm. Where this cruise line differs majorly from others, is that it picks up and drops off passengers at each port - rather like a bus. This was chaotic when just going ashore and on the day we disembarked, they seemed more interested in getting passengers on their shore excursions than disembarking those of us who had a flight to catch. Having waited an age, with no crew in sight, we eventually walked off amongst the excursion passengers, otherwise we would have missed our flight. It does seem that once you are at the end of your cruise, you are not of interest any more. We had the Allegrisimo package, which was good value and we would recommend to anyone who has more than about 4 drinks a day. So, on reflection: whilst MSC does offer very nice itineraries at an exceptional price, we will be using NCL, Royal Caribbean or Princess in the future, who offer a much better overall cruising experience This was our 13 cruise overall, so we have had the opportunity to compare. Read Less
Sail Date September 2015
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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