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199 MSC Cruises MSC Divina Cruise Reviews

The Divina is a good modern ship and that's where it ends. We were on a 2 week West and East Caribbean cruise, however the entertainment on the second week was merely a repetition of the 1st. One port of call, Great Stirrup Cay was ... Read More
The Divina is a good modern ship and that's where it ends. We were on a 2 week West and East Caribbean cruise, however the entertainment on the second week was merely a repetition of the 1st. One port of call, Great Stirrup Cay was repeated the second week, and there is only a beach - no shops, historical buildings etc. just lots of sand. The food was also the same the 2nd week and other than talks on how to buy gemstones, paintings, there were no informative talks or other activities such as Bridge, Photography etc. Complaints to the Guest Relations team didn't help as everything is managed by MSC Italy. Even the Guest Relations Manager refused to deal with our complaint. Emails to MSC and the agent on arriving home achieved merely a 5% discount on our next MSC cruise! MSC and our agent were somewhat disingenuous in selling us this very expensive (2 weeks over Christmas/ New Year) and totally disappointing cruise. We will never cruise with MSC again! Read Less
Sail Date December 2014
What a beautiful ship. That is the last good thing I will say about this trip, except for the pizza and the shows. We got to the Miami Terminal and the terminal was freezing cold. We got onto the ship at about noon but our rooms were not ... Read More
What a beautiful ship. That is the last good thing I will say about this trip, except for the pizza and the shows. We got to the Miami Terminal and the terminal was freezing cold. We got onto the ship at about noon but our rooms were not ready until 3 PM. We went up to the buffet for lunch. We were with 3 other couples. All to food was cold. The selection was poor and the quality was fair at best. We didn't set sail until after 7 PM. Our first night in the dining room was a disaster. They put 8 people at a table for 6. The table was right against the pole in the dining room so there was no room. Our balcony room had an enlarged but there was no lounge chairs so we could lie out and relax. Our first two days at sea we could not find chairs by the pool. 4500 passengers but no place to sit out. People left towels on the chairs for hours with no one there. The staff did nothing to help. Second night dining was actually worse than the first. They moved us to a different table but the waiter dissappeared and the asst. waiter was taking care of tables on the other side of the dining room. over 2 1/2 hours later we finally finished dinner. Breakfast food was always cold and they didn't do omelets. New Years Eve they had 4500 people at the pool and again not enough tables or chairs. The worst happened in our cabin. The cabin steward changed our blankets and sheets one night to dirty ones from somewhere. We called down to reception for 25 minutes and no answer. We finally got someone to change all the sheets and blankets at midnight. The pizza was great and the entertainment was good most nights but the production shows were duplicates of other nights with different themes. If not for the fact that we were traveling with 6 friends, which made everything else go away, this cruise would have been a disaster. MSC wants to make a presence in the US. They do not cater to American tastes and American customs. They had better change their attitude. Again if not for our friends this vacation would have been the cruise from HELL.   Read Less
Sail Date December 2014
MSC is new to the US market. The staff are rude and their systems and processes are dysfunctional. Ex: Key cards for the room stopped working 6 times for 1 person in our group and 4 times for another. Food: horrible quality. The waiters ... Read More
MSC is new to the US market. The staff are rude and their systems and processes are dysfunctional. Ex: Key cards for the room stopped working 6 times for 1 person in our group and 4 times for another. Food: horrible quality. The waiters are very nice and attentive. We were treated like 2nd class people. At dinner our friends were told they were were sitting at the wrong table. 4 staff members came to the table and raised their voices that they were at the wrong table. This was their 5th night sitting at this table. The table number corresponded to the table number listed on their card. They showed them and told the staff that the conversation was over. We were in a SUITE. All this meant was we had a bigger room. No robes, slippers. Nothing extra. The hangers were from the dry cleaners - all metal (a few were wide plastic). We were given one bar of soap for the basin to wash hands and no soap dish - just sat on the counter. Had to ask for wash clothes and it was like pulling teeth to obtain them. Only 1 pool towel per person. Used for the whole cruise! Lose your towel - $25 charge. Here is the BEST! We wanted an all inclusive beverage package - $300 for the whole cruise for two people. So we signed up. Had to go the next morning to get our sticker put on our card that kept not working. Went to obtain sticker - told because we have 2 cabins we must all have the package. The others occupants were underage. We were not going to pay so we said cancel and we purchased their "coupon" program for $90 for 15 coupons. When we received our final bill - the all inclusive charge was on our statement, plus the coupon charge! Back to the reception desk. Spent more time at the reception desk then dancing in the club. ID cards kept not functioning as we left the ship to go to shore or get on the tender with 100's of people waiting behind us! AWFUL DON'T GO ON THIS CRUISE SHIP!!!!! Read Less
Sail Date December 2014
I have been on many cruises and usually go with Celebrrity. Getting on the ship was surprisingly quite fast and at first glance, was very impressed with the ship, but that quickly changed. The dining room is dark and claustrophobic. The ... Read More
I have been on many cruises and usually go with Celebrrity. Getting on the ship was surprisingly quite fast and at first glance, was very impressed with the ship, but that quickly changed. The dining room is dark and claustrophobic. The buffet is poorly laid out with no room to pass.There is no outdoor dining area. By the pool, there are no facilities for water etc. The crystal staircases are beautiful, but treacherous for walking. There are photographers all over the place(from MSC) always in the way.The steps into the theater are also difficult to navigate. The cabin waas small, but decorated nicely- though cleanliness was a problem. I had the steward come back and clean the bathroom . When packing and looking under the bed to see if anything was missing, I found the book which should have been on the dressing table.... T he service was basically non-existent. The waiters are poorly trained and their English skills are poor- or they just don't want to listen. There is no such thing as a 30 minute express lunch. I was laughed at. Plates are scraped as the plates are picked up.The waiters reach across the table. Coffee is served only if asked for. They have no idea of your name or preferences. I went to customer relations to ask about conditioner and moisturizer. I was told, "This is not a hotel." I could go on and on about how cold this staff is. You could fall down and they would walk over you.(Actually, they just ignore you as happened)We also missed the private island, though the ship anchorede by us was able to tender in. No port fees were refunded. Read Less
Sail Date November 2014
We received a special offer for a balcony room for $369.00 per person for 7 nights on MSC Divina. The first night in the dinning room the steak was so tuff my wife and I both sent ours backs. They never even offered anything else. The food ... Read More
We received a special offer for a balcony room for $369.00 per person for 7 nights on MSC Divina. The first night in the dinning room the steak was so tuff my wife and I both sent ours backs. They never even offered anything else. The food on the buffet was terrible. The staff anywhere on the ship did not seen to care! When I went to the guest services to complain about some things I was told I needed to talk to a MGR. I said which one? The staff is mostly Italian and do not seem to understand English very well and certainly are not acquainted with our culture. 2 days we went with out wash cloths and I saw a steward outside our room and mentioned it he told very matter of factly told me he was not our steward. When I found ours he gave us one wash cloth and told us they did not have enough. The room panel squeaked loud enough to keep you awake at night. My opinion is this cruise line is a no go. We will never book with them again. This was our 10th cruise in 2 years and what a disappointment! Read Less
Sail Date November 2014
I've cruised to Caribbean a few times on RC and NCL, and picked MSC this time purely because of the bargain price. Thought we should be fine as we are familiar with the destinations, and how bad can a one-year old ship be! Now ... Read More
I've cruised to Caribbean a few times on RC and NCL, and picked MSC this time purely because of the bargain price. Thought we should be fine as we are familiar with the destinations, and how bad can a one-year old ship be! Now I'd say bargain price does come with bargain experience. The ship: it's one-year old but it doesn't look any newer than a 10yr old RC or NCL ship, and this is the first ship I see with stained linen. There's not much decor in the ship, just mirror, steel and LED everywhere. The stairs in the theater are very poorly designed, with a bright LED strip on each step--when you walk up, you see all the glares instead of the steps, i.e. much better chance to trip; and if you trip, the hard metal edge on the stairs don't help. I saw two seniors fall on the very first night. The cabin: I'm used to 165 sqft cabin rooms; so the 135 sqft cabin felt crowded for me. There's barely table space and less storage. Only impressive design is the acrylic shower door. Food: quality was actually average to me. European style dinner does come at smaller sizes :-) In the buffet room, popular food do run out frequently. Entertainment: I only went to the shows at night, and nothing to praise or complain. Service: this is the problem with MSC. If nothing goes wrong, it may be fine. But if there's anything happening, don't expect anything from the cruise line. I had a several issues when I had to speak to reception, and every time it's my fault causing a trouble to them. Then on the last day when we arrived Great Stirrup Cay, I got up early while thanking god for the beautiful day; then right at 8am when they were supposed to hand out tender ticket, an announcement was made that we are canceling the port visit "due to unfavorable weather forecast". Then the ship just turned away and slowly drifted back to Miami. No attempts, no explanation. That's no comparison to NCL Jewel--I was on Jewel last year on a really rough day. Two out of three ships left but our Captain waited in rain and waves for 2hrs and eventually sent us to shore smoothly and it was sunny on shore! I think I'd be willing to pay $200 extra for that kind of dedication. Fellow cruisers: mostly non-English speaking. No discriminations, it just feels a little strange when someone steps on my toes and returns a dumb look. I also noticed most of the passengers are seniors--in one way it's good, as we don't have to form long lines for first tender tickets; in another way it's bad, as when the captain randomly cancels ports, nobody complains :-) Overall: I wouldn't come back even with the low price and wouldn't recommend to friends. Carnival learned it in a hard way of what happens when a cruise line doesn't take care of customers. I think MSC is on the same track.   Read Less
Sail Date November 2014
Just got in from this cruise. It's a nice ship when it comes to decor but the layout is really bad. Not enough restrooms around public areas, long lines just to use the facilities. Too many tables and chairs around the few areas on ... Read More
Just got in from this cruise. It's a nice ship when it comes to decor but the layout is really bad. Not enough restrooms around public areas, long lines just to use the facilities. Too many tables and chairs around the few areas on the ship that were covered. Not everyone enjoys basting in the sun everyday. All these thing could be overlooked but the HORRIBLE food that was served isn't. Expect to eat bad pizza, burgers and hotdogs for lunch and dinner. Service in the main dinning room is REALLY poor, they only come by 1 time with bread and water, and service takes about 3 hours from start to finish. All this too could maybe be overlooked if the food was good but it was sooo bad that after the 3rd night we all just settled for the bad pizza at the buffet and didn't step foot in the dinning room again. Never will I cruise with MSC again. Horrible!!!   Read Less
Sail Date September 2014
MSC Divina, Let me start by saying it is a beautiful ship! If this is your first time cruising and you have nothing to compare it to you will Love it. However we are seasoned cruisers and do have something to compare to. So here goes the ... Read More
MSC Divina, Let me start by saying it is a beautiful ship! If this is your first time cruising and you have nothing to compare it to you will Love it. However we are seasoned cruisers and do have something to compare to. So here goes the most honest critique you will get. MSC doesn't allow you to brink any drinks or food on board at all or a bottle of wine like other cruise lines. They do not have self laundry service but will charge you a hefty price to do your laundry for you. They don't give you a chocolate on your pillow or do the towel buddies at night. Divina you cant get to the front of the ship outside as it is for MSC yacht club members only. All the extras you must pay for like Gelato, nutella wrap, mini bowling all have fees.No omelet making in the morning they don't have it. No ice cream machines 24/7 only 2-5 pm. Now for the good. Ship is elegant roomy and simply gorgeous. Many pools, hot tubs indoor and out. Rooms are spacious and bathroom in room has glass shower doors instead of nasty curtain that floods. Buffet on ship is the best food we have had on a cruise ship even more desirable then sit down dinner. Pizza is true Italian Pizza of restaurant quality. Lots of pasta variety and grilled chicken cold cuts, fruit bar, ethnic food nightly, grill section for burgers and such. Salad bar is basic and not great. Ship is wide and walking paths are more spacious. Photos they do are 4 backgrounds nightly and they print them to 12x14 and 8x10.They do offer more promotions on pictures then other cruise lines like buy 2 get 1 free, buy 3 get 2 free , and buy 5 get 5 free, and allow you to change your promotion or add to it throughout the cruise. Not a 1 time thing. Promo runs all week. Liquor on board is small variety but found cheaper then other lines. However they do not deliver to your stateroom and give it to you in plastic bags unlike others who do deliver in cardboard carry case. Hassle to come collect in small shop. Shops carry item like valentine, dkny, guess, armani unlike other ship lines. Shops are small and not a good selection of items. Embarkation was fast and they do provide water and juice beverages as you wait. Now the best part is the shows. The Greatest we have ever seen. They incorporate violinist , jugglers, hand balancing, acrobats, contortionist with awesome costumes and sets that are big money . Shows based on Alice in wonderland, Michael Jackson, Italian tribute, Frank Sinatra Tribute, Opera Tribute, and Pirates..Best you will ever see. So bottom line is ship, buffet, and shows awesome. Now to the thing that would have made it the most awesome cruise but left a bitter taste in our mouths. Crew members are not friendly, they don't greet you ever or ask you how your day is or if you need anything. They all have miserable faces, especially the Italians who tend to snub their noses and look down on Americans as if they are better then us. Asst maître D is a Royal you know what and lacks and customer service skills. Don't look to them to go above and beyond or got the extra step to help you, or even speak with you for that matter doesn't exist. They don't even say thank you for cruising MSC or hope to see you again. Instead scan your card give you a face and off the ship you go. For that reason we will not cruise MSC ever again and will continue to Cruise with ROYAL and Carnival where are business is valued and are treated with respect. Nothing worse to spend thousands of dollars and be treated like a peasant. First time Cruiser OKAY. Experienced Cruiser AVOID! Read Less
Sail Date September 2014
Overall, I would not recommend this cruise line. I have been on Royal Caribbean, Carnival, Princess, Norwegian and now MSC. Of all these cruise lines, MSC is clearly the worst. The food quality is not up to the level of the others. The ... Read More
Overall, I would not recommend this cruise line. I have been on Royal Caribbean, Carnival, Princess, Norwegian and now MSC. Of all these cruise lines, MSC is clearly the worst. The food quality is not up to the level of the others. The buffet is overly crowded in the morning and it was difficult for us to find a seat. I have never had this problem on other cruises. The staff on this ship are arrogant and generally pretty rude in my opinion. I did not receive wake-up calls on 2 occasions even though I called and requested them. Many others things I could complain about, but this is one example. There are not very many activities onboard compared to the competition and the shows were not even close to quality you would see on Carnival. On a positive note, this cruise line does offer staff that speak many languages, so if you are traveling from Europe, this cruise will cater to you perhaps more than the competition. The majority of the passengers on this cruise were from Europe or other Spanish speaking countries. If you are American and are used to the typical experience you will have on Carnival, NCL, etc. you will probably not enjoy this cruise. I personally will never cruise on MSC again. The price for this cruise was a but cheaper than the competition, but I wish I would have spent more and cruised with a different company. MY BIGGEST COMPLAINT: We went on a 7 day cruise on the MSC Divina. The sailing date was September 13, 2014. I am American, but my fiancé is from Japan. Upon arrival, the MSC staff delayed my fiancé for approximately 2 hours and refused to let her board the ship because the staff was requesting visa documentation that we did not have and that was not even required. Japan is a visa waiver country, but the staff did not know this. I tried explaining this to 3 different people and nobody would listen. The staff was extremely rude and uncooperative in every possible way. The staff was obviously not trained and do not understand the policies for what visa are required for international travelers. We eventually spoke with someone who actually knew what they were doing and we were finally able to board the ship. No apologies were given for this 2 hours of inconvenience and frustration. My fiancé was disturbed to no end by all of this and did not even want to board the ship from this point. The staff need training in a big way, or perhaps they need different staff. Either way, this was the worst check-in experience I have ever had on a cruise and there was absolutely no need for it.   Read Less
Sail Date September 2014
I was anxiously awaiting this cruise as I have never been on MSC before. The ship is beautiful with the Crystal steps but it ended with that. I would have been more impressed if the fountains and lights around the pool were working, the ... Read More
I was anxiously awaiting this cruise as I have never been on MSC before. The ship is beautiful with the Crystal steps but it ended with that. I would have been more impressed if the fountains and lights around the pool were working, the F1, and slide also. The pools were too deep for non swimmers, the lowest depth I found was 5'7", the little wading area around the pool was meant for babies with a sign posted to change diapers frequently. I am posting this information in the hopes someone at MSC will take under advisement. I don't appreciate being told that this is an "Italian Ship", when I am trying to get what I need and paid for! I requested 2 times to have the german announcement taken off my voicemail, never done, so I missed calls. I was never notified by guest services that my credit card company denied my charges and they just transferred my charges to someone else in my party. This was corrected after I tried to use my card in the casino. Amazing! I love Italian food and service that I get from GG's of New York, but unfortunately they are not on the Divina. You do not get bread at your table, only the waiter comes around once or maybe twice with a bowl half filled with cold bread. They have dipping bowls for bread with only a bottle of olive oil, with label still on it, no balsamic vinegar. When I asked for the vinegar it took 5 minutes before the waiter returned. The pullout couch in our balcony room was as bad as one of the Seinfeld shows, with a thin mattress and metal bar all around. I feel really sorry for the crew members who work so hard and are so understaffed. On the many other lines I have travelled with use of the exercise equipment was included, they charge by the hour. Special thanks goes to Santos,our aqua bicycle coach, for having to put up with really rude guest at the pool. A charge I gladly paid. The last straw was when we ordered a piña colada that came without any garnishes because they were "breaking down this bar" at 3 pm. My brother escorted me back to the bar because they forgot to add the vodka in my vodka/tonic drink! I have never worked so hard on a cruise.   Read Less
Sail Date September 2014
Lets start with the pros, the Captain was very friendly and entertaining. the ship is beautiful and the theater was room, could always find a seat even 10 minutes before show time. there were no poles to obstruct your view. our cabin was ... Read More
Lets start with the pros, the Captain was very friendly and entertaining. the ship is beautiful and the theater was room, could always find a seat even 10 minutes before show time. there were no poles to obstruct your view. our cabin was nice and roomy with a nice size balcony and our steward was very good. the pizza was about the best food on this ship. the entertainment team were very funny, had a good time at trivia with them. Now the cons, the food was so so on the buffet and in the dining room. they never changed much as far as selection goes. and the salad bar had no variety at all. and trying to find seats was almost impossible, had to go all the way in the back to get a table and the food was at the other end. it was tough because we had a friend who was using a scooter. the dining room staff was by far the worst i have seen. We were always looking for water, they never came back to refill the glasses. they would forget items ordered. twice they forget to give my husband his entree, had to ask for it and then it was cold, not that the food was really hot anyway. and once they gave our friend her entree when everyone else was on salads. they constantly would pass the dishes across the table when serving and asked us to give them the used dishes when we were done. whatever happen to serving from behind. talked with the head waiter a few times about it, but nothing changed. every night was over two hours to eat. The shows in the main theater were not to our liking. first night the male singer sang some Frank Sinatra songs which he repeated on the third night. the acrobats on the show were good the first night but also repeated most of their act on another show, just with different costumes. and what can i say about the juggler, nothing, so tired of juggling acts. they had no other form of entertainment like comedian, magician. we finally decided to skip the shows. the steakhouse we tried, which was the only good food we got, but had to pay extra for it. but the decor was so basic. clear plastic chairs to sit on, never had that before in a pay restaurant only at the buffet areas. it is so funny how this ship can get 5 stars by some and minus by others. we can only think that they are new to cruising, or just got lucky with their wait staff. and shows are also subjective to peoples likes. we would not recommend this ship at this time. been on lots of cruises and lots of cruise lines. this line just needs to focus on service and maybe way down the road after reading the comments we might give them a try again. just not now or in the near future. Read Less
Sail Date September 2014
Just got off the Divina yesterday and figured I'd write a short little review. The cruise was ok for the money and we got it at a very low price 349.00 for a balcony, the room was good, roomy, clean no complaints about the room or ... Read More
Just got off the Divina yesterday and figured I'd write a short little review. The cruise was ok for the money and we got it at a very low price 349.00 for a balcony, the room was good, roomy, clean no complaints about the room or the cleaning staff, they did a great job! If I had paid more for the cruise I would have really been disappointed, for the low price we paid it was an ok cruise. The ship is beautiful, no one can argue that. The wait staff in the Villa Rosa dining room were excellent. lievu and Windi we the BEST!! The shows were fabulous! Best I've ever seen, the singers were amazing and the dancers and acrobats were just terrific!! I have to throw in that that I think they have a bit too much opera and they are planning on adding another opera show to the lineup... But they were great shows. And one thing I really enjoyed was the entertainment staff 'entertaining us' before the show. They were so funny to watch !! The itinerary was great. Had a good time in St. Maarten , Bernard's tours is great!! San Juan is a great port to wander around in!! And instead of stirrup cay we ended up at Grand Turks and Caicos due to bad weather and it was a lot of fun!! The rest of the cruise.. Eh, not so great. The buffet food I thought was pretty good, the pizza was good but the station was always a huge mess. I thought they had a pretty decent choice of food. Really lacking on deserts and if your a chocolate lover like me it's not the ship for you sadly. The problem with buffet is it's about impossible to get a place to sit and trying it get to the food is next to impossible!! I recommend you eat in the main dining room for breakfast and lunch. Not as much selection but at least you can sit down without a fight. The main dining room food was sad. I am by no means a picky eater, I'm not used to fancy foods but I eat ok (and my waistline shows it sadly) but when you order a prime rib and it's so thin you can see thru it, something is wrong. Our waiter said they slice it on a meat slicer like you would slice up sandwich meat at a deli .. And the pasta?? This is an Italian cruise ship and everyone who ordered the lasagna thought it was horrible . I'm not just talking about people at our table. The people at the table next to us returned theirs and got something else. The next day when we were on out tour with Bernard's the other people in the van were talking about it, on the way to our car from the port, the other people in the shuttle were talking about how bad the lasagna was!! My husband will eat ANYTHING and he didn't finish it. I didn't order it but I did taste his, the pasta was mushy, which I thought was odd cuz I ordered most every pasta dish on there and usually the pasta was a bit under done. So.. The food in the main dining room was really kind of pitiful . The rest of the cruise could just be summed up as dull. Like I said I'm used to carnival and RC and compared to them this was a boring cruise. Not much going on. Mostly just relaxing and maybe a get together or two. On the 2nd to last night they had Karaoke, it was SO much fun to watch. It was packed, standing room only. The way they did it was great! So, why on earth only have that one night ?? It was the best night of the cruise! a great show and then awesome karaoke .. And one more thing I just really REALLY didn't understand about this ship, this beautiful ship... Why on earth make the main drag, level 7, be the same level you hang all the life boats on. You have all these beautiful windows to look out of and instead of seeing ocean you see life boats?? What a waste of beautiful windows. Would I ever sail on the Divina again, nope, not unless I got a freebie to convince me it's changed. But honestly I got the impression from the cruise director at the cruise critic meeting that they had no plans on changing. They liked their European style of cursing and wanted to share it with us lowly Americans who are in need of culture ... I was REALLY wanting to love this cruise!! I was very excited about going. Even invited 2 friends who had never been on a cruise to go with us. They liked it, said the food was terrible too and we a bit bored but they were older than us so they were ok with being a little bored. But like I said, I won't be sailing with them again and if they plan on raising the price of the cruise they need to buff up the food and make it a bit more exciting ...   Read Less
Sail Date September 2014
The process for getting aboard the ship was great The process was speedy. So after traveling from early morning we headed to the buffet. The food was so so. Being the 1st day I figured it would get better from there. Not the case. Being a ... Read More
The process for getting aboard the ship was great The process was speedy. So after traveling from early morning we headed to the buffet. The food was so so. Being the 1st day I figured it would get better from there. Not the case. Being a Mediterranean Cruise Line I thought the food would be exceptional. On a scale of 1-5, 5 being the best it was about a 2. The flow of getting food at the buffet was not smooth at all. This design needs to be revamped. Ice cream was served from 2-5 in the afternoon up on the pool deck. Why isn't it served at the buffet and why only for a few hours? That doesn't make sense. To get to our restaurant for dinner we had to go up to the 6th floor to go down to the 5th floor. Couldn't get to the restaurant any other way. My large luggage piece was damaged by the cruise line. The entire top of it was ripped open. I filled out the form and was told when I got home to call the cruise line. I did so, and was told I had to email the form in. I did that and have made numerous phone calls, left messages, emailed supervisors and not once have I heard back from the person who "is in charge". This speaks volumes of how they care about their customers. I have been calling and leaving messages for over 3 weeks. The language barrier was very frustrating on the ship. I have been on many cruises and I know the staff is from all over the world. Most of the staff had a hard time understanding all of us. People we met on the cruise felt the same way. I strongly suggest spend your money on a different cruise line. Read Less
Sail Date September 2014
If you are planning a cruise, beware of the MSC Divina! This was the worst experience of my life and I have cruised on many ships. Bottom line... there's nothing like Royal Caribbean and yes! - you get what you pay for! Major ... Read More
If you are planning a cruise, beware of the MSC Divina! This was the worst experience of my life and I have cruised on many ships. Bottom line... there's nothing like Royal Caribbean and yes! - you get what you pay for! Major issues: 1. Get ready to pay a hefty bill. The minute you walk out of the dinning room area, nothing is for free. Pizza, Gelato ice cream, sandwiches is all at an extra cost. Unlike Royal Caribbean where they give you 24\7 free pizza, sandwiches, cookies and much more!! 2. Parents if you have kids, get ready to pay a hefty price in the game room. Most of the games are $3.00 a pop. Extremely expensive and a true rip-off! 3. Terrible service and lines for everything. Lines to order drinks (not enough bar tenders), lines to get a pool towel and lines to return pool towels. Oh.. and the pool towel boy was so rude that I almost threw him overboard! 4. Most of the staff is rude and not helpful. 5. Totally understaffed and most of the staff do not speak English and if they do, they have no idea on how to answer your questions. They need to hire more staff (all over the ship) and train them as well. 6. The food was less than average and no variety in the buffet. Horrible and slow service EVERYWHERE! 7. Be very careful booking your excursions, the 7 mile Tiki excursion is listed as a "resort" and all they do is take you to a Tiki hut under a ceiling fan. 8. Oh... take a roll of toilet paper with you on your last day.... as you are waiting to disembark, there is no toilet paper in the restrooms. Luckily I was able to use the last 3 pieces of "paper towel" (ouch!) 9. The list can go on and on.... It is a beautiful ship but beauty does not replace the hospitality, service and qualify of cruising that I was hoping to expect and have experienced with Royal Caribbean. You get what you pay for folks! Sorry MSC, but you will never catch me there again! For the first time ever, I was dying for the cruise to end! Royal Caribbean... here I come!   Read Less
Sail Date August 2014
Just returned from a 7 day cruise from Miami to St Martin aboard the MSC Divina. My wife and I are experienced cruisers and know what we like (and don't like). I noticed some of the other post indicated the service is bad because they ... Read More
Just returned from a 7 day cruise from Miami to St Martin aboard the MSC Divina. My wife and I are experienced cruisers and know what we like (and don't like). I noticed some of the other post indicated the service is bad because they are not trying to compete for the American customer, but more of an International customer (then why are they based in Miami, USA?) Of the dozens of cruises we have been on, it seems to me that EVERY CRUISE is an International cruise, with vacationers from all around the world. Let me outline a few of our disappointments. 1. Staff Attitude. VERY BAD A cruising experience starts with the attitude of the staff and it trickles down from the management. 2. Language Skills. VERY BAD They could not understand or answer simple questions in English. 3. Dining Room. EXTREMELY BAD Not once did our server get the orders correct for our table. Order Chicken, Get Steak. Order Steak, get unidentified meat. Ordered a bottle of wine from Bin #460 and it took 3 attempts to get the bottle correct (ordered Merlot, the first 2 times they brought out a white wine). This is first cruise we actually lost weight on. Ordered a Penne Pasta with Olives, etc. It came out as Ravioli stuffed with sweet potatoes. 4. Buffet. SERIOUSLY? Cold Hamburgers, Pizza with Marinara sauce only and called it Margherita Pizza, cut fruit that looked as though it had been sitting from previous day. Most dishes were overcooked and tasteless ( I guess trying to appeal to a larger sector of the population ) I actually saw and heard a dining room attendant yell at a guest for stopping in front of him so she could view the buffet choices. By the way, if you want to know what will be on the Dining Room menu each night, visit the buffet, same food choices. 5. Up Charge. YES! Everything is an up charge. Even popcorn on the pool deck was an up charge, or you could buy a drink and get a small bag of popcorn. 6. Ship Design. POOR. Our initial impression of the ship that it was clean and fresh, which it was. However, they put way too many cabins that held way to many people with not enough public space. There were many patrons in wheel chairs that simply were unable to navigate the 18 inches of space in the aisle on Pool Deck 14 and 15 while attempting to traverse the deck from elevators to the Calumet buffet dining room. It was even difficult for a bi-ped to walk through the cramped public spaces. It was more like a Congo line when trying to get around the ship. 7. Pools. SMALL. 3 very small saltwater pools on board. Enough said. 8. Pool Loungers. NONE. When we arrived for embarkation on the ship in Miami, we went upstairs to enjoy the deck, as the ship did not embark until 8pm. All of the loungers on Deck 14 (pool deck) and Deck 15 were stacked and tied to the railing. Why? Some guest just want to enjoy the outdoor experience of the decks without having to stand for hours. 9. Pool Towels. You get 1! My wife and I found 2 open loungers on Day 1 at sea, she placed her bag on a lounger, sat on the other and I headed off to get pool towels. I asked the pool attendant for 2 towels and he stated you can only have 1 per room card. I asked him again and he stated that my wife would need to come and get her own towel with her room card. I then ask how many drinks could I buy at one time with my room card, he stated as many as I wanted. What's wrong with this picture? Also, there are 3 pools, 1 forward, 1 midship and 1 aft. They have one location get "a towel" which is midship, making it a trek especially from the aft pool on Deck 15, down the walk and down the stairs to towel attendant. 10. Guest Survey. What? On the last night our of cruise we completed our guest survey as requested and left it under a stack of papers and a book I was reading in the room. We left for dinner, upon our return my wife notice the book etc was moved. The survey was missing. She confronted our room attendant, he stated that it was in the trash and he threw it away. She asked for another survey and he said no, you can only have one. Recognizing her agitation the room attendant returned a few minutes later with our original surveys stating that he dug them out of the trash. What the? We held on to them and deposited them ourselves upon our exit. Overall. I would never recommend this cruise line to anyone. Simply a bad overall experience. All we heard around us were people talking in disgust with the service, the quality of the food and the bad attitude of the staff. I have my own set of commandments, and one of those commandments is to never criticize food, but I am breaking my own commandment. If you enjoy good food and a variety of choices, stay away from MSC. The manager, staff and crew of the Divina should take a cruise onboard a line like Royals Oasis of the Seas or any Celebrity ship to see how it is done (International Style) Sincerely and Respectfully..... Miami Adventure Read Less
Sail Date August 2014
This cruise line is a joke, they definitely do not cater to Americans their priority is people from Europe!!! We should have known when in one of the lounges they have a huge sign saying "Our policy #1. The customer is NOT always ... Read More
This cruise line is a joke, they definitely do not cater to Americans their priority is people from Europe!!! We should have known when in one of the lounges they have a huge sign saying "Our policy #1. The customer is NOT always right"  helloooo I'm on vacation way to make us feel welcomed... Then OMG trying to communicate with someone FORGET IT, they don't speak ENGLISH!!! They all do know how to say "I don't know"... NONE of the staff is friendly it was like we were on the ship of the walking dead, when you enter the ship no one is greeting you, no music playing again we are on VACATION, there was no fairwell party leaving Miami no music NOTHING - HORRIBLE, on the formal night taking pictures on the staircase was insane no organization what so ever we waited for over 1 hour and the pictures were crap I took better pictures with my own camera, the food blan & buffet blan not enough variety, when you get off/on ship there is no one greeting you no one taking pictures, NOTHING plus you have to take a tender boat to get off...not enough activities on ship ex. On Karaoke night everyone was in the black & white lounge it was standing room only & very hot no A/C, they need more activities so everyone is more spread out on the ship instead everyone gathering in one spot very uncomfortable, also at night when they usually " turn-down" your cabin the steward usually makes an "animal towel" or something creative my daughter always looks forward to this well NOT on this ship they should realize its the little things that make us happy (a friendly smile, a simple good morning, have a good day, & a freaking animal towel), I will give them it is a beautiful ship the fixtures are appealing to the eye but that's IT!!!...they need to improve on customer service & the language barrier if they are going to continue doing American cruises...People are on Vacation & want to be treated like they are...if I had a choice I would DEFINITELY cruise with a different cruise line... Read Less
Sail Date August 2014
This was my 16th cruise - the rest were on Carnival, Royal Carribean, Celebrity and Norwegian. By far this was the WORST. Biggest thing, the ship was warm! My husband has sweat pouring down his face in his tux in the formal dining room all ... Read More
This was my 16th cruise - the rest were on Carnival, Royal Carribean, Celebrity and Norwegian. By far this was the WORST. Biggest thing, the ship was warm! My husband has sweat pouring down his face in his tux in the formal dining room all night. Our stateroom was too uncomfortable to sleep (we had a balcony cabin on the 10th deck). The food was good but little change, the buffet desserts always the same - a cream puff or 2, a moose cake or 2, and a sponge cake or 2. No cookies, no pies, no brownies. Very little chocolate at all on entire trip. We love creme brulee, and often it never had the sugar crisped up on it, so it tasted very different than you would expect. Ice cream only free from 2-5 and it was all ice and plopped out of the machine. Did not taste good at all! Our room had a queen bed and a sleep sofa that was VERY VERY UNCOMFORTABLE!! The shows were severely lacking, the dancing was way off - many of the dancers not knowing the routine, but the acrobats were AWESOME. No comedy shows at all onboard. No bon-voyage party like on Carnival! They insist on tipping on credit cards, you cannot give individuals who did good cash so be aware. And the professional photographers have mostly just black or solid backgrounds, or they use a wall on the boat for the background. Only a few available, and very very long lines (we waited over an hour each time). We only saw 2 decorative backgrounds on all the nights. Be careful on the slide, there are many rough edges where each section meets, easily get cut. Their paperwork says you cannot board until 4, but by 5 they wanted the final call of everyone onboard. odd.. We boarded about 3:30. It seems many did board much earlier. In the gym there were about 5 bicycles, 5 treadmills, but only 2 elipticals which is what I use. I gave up after waiting almost an hour for one. No women's or men's locker rooms in the gym which was very odd. Sure it was a cruise, so we still enjoyed it. But next time I'll book with another company for sure! Read Less
Sail Date August 2014
After been in more than 12 cruises, I have to admit, this one was the worse, and is not only one issue, we had several issues, the first thing was our cabin was dirty, the sheets and pillows were yellows and with holes, no Kleenex in the ... Read More
After been in more than 12 cruises, I have to admit, this one was the worse, and is not only one issue, we had several issues, the first thing was our cabin was dirty, the sheets and pillows were yellows and with holes, no Kleenex in the room, no liquid soap, ( they never put it) since the first day we have to call guest service ( allow yourself 20 to 25 minutes for the answer) that's ridiculous, that's not guest service, in any other cruise you meet your cabin attendant the first day, not in this one, we meet the guy by the third day, and only because we complained about the issues, but let's continue, the restaurant, the menu even do was not great 100% , was ok, in some cases the buffet was better than the main restaurant, to continue the aggravation our waiter do not speak English at all, for 3 nights he brought me the wrong plate to the table, and other people plate, even one day they gave us the menu from the previous night, I noticed lack of training here, the same with photographer ,you don't shoot a picture with someone behind, specially the gala night, when we asked then to remove the person behind, they said have to charge $9.95, when should be free since was their fault, even one of them said they were losing money with the pictures, anyways at this point at was completely disappointed with cruise, the tour was bad, and to finish, they asked to put our luggage out side the last night for them to pick it up, they never did it, if I not was a handicap person I didn't care, but me walking with the luggage the whole ship was really difficult, the only really good thing was the shows, they were excellence, but you don't book a 7 days cruise only for the shows, I am really do not recommend this cruise line at all, lack of training,language and customer service. Read Less
Sail Date August 2014
This company has no concern for customer service. These people were arrogant, uncaring, and just plain rude at times. I have sailed on 20 plus cruises and never written a review. This one i feel i have to. I am not going to write a lengthy ... Read More
This company has no concern for customer service. These people were arrogant, uncaring, and just plain rude at times. I have sailed on 20 plus cruises and never written a review. This one i feel i have to. I am not going to write a lengthy review, just going to provide some examples. Food was sub par, with tiny portions. Yes, you can order a second serving but we got some bad looks from our server. Then it took a very long time to get that plate. We had late seating at 830 PM and most days we were not allowed in till after that time. Average dinner time was around 2 hours. The buffet was horrible. Breakfast never changed, always the same dishes. No omelet station at buffet. Food in the buffet line would run out and then, the tray would be removed, taken away and brought back several minutes later. In all other cruises, food was replaced right there, before the specific tray ran out. Bar service was horrible. we actually saved money since we waited so long for one of the very few waiters. Most times we had to get up from where we were and go to a bar and ask for a drink. Adult disco was nothing but a teen club.....lines, lines and more lines. everything was slow. the ship was nice and a couple of shows were very good. thats it..... Read Less
Sail Date August 2014
This was our 5th cruise, and easily the worst. If I could give zero stars I would. From start to finish, almost everything about the service from MSC was abysmal. We had a 5 hour wait outside in 90 degree 100% humidity when we checked in. ... Read More
This was our 5th cruise, and easily the worst. If I could give zero stars I would. From start to finish, almost everything about the service from MSC was abysmal. We had a 5 hour wait outside in 90 degree 100% humidity when we checked in. Literally 4 1/2 hours into this wait, they passed out a stock letter saying the port was closed. Zero communication before or after this about why it was closed. We were getting on a cruise, so we looked past the rocky start. Upon embarkation taking over 5 hours, it was well past dinner time, so we went up to eat. The buffet is set up so bad (the whole ship is designed without actual real world use in mind). There is no actual flow to the food lines, so people enter the line from both directions, causing a lot of confusion and traffic jams. Add to this the way many Europeans just go right past you in line (literally happened every day), and show zero courtesy. Maybe it's a cultural thing? The food itself was good for the first couple of days. They have the exact same food the entire week (breakfast and lunch) for the buffet. Pizza, hot dogs, burgers (horrible), and fries are the staples of the menu. Sit down food was ok, but portions very small, and took forever to get. The motto of MSC cruises seems to be zero communication. Barely any of the staff spoke even serviceable English, and when the cruise is out if the US, and at least half the people are American, this makes no sense. Our waiters for the sit down dinner communicated by pointing at things. The ports of call on this cruise fit the level of service MSC provided, with ocho rios Jamaica taking the cake worst port ever. The best thing about the ship is when everyone was out at port. The lines for food were actually manageable, and the pools were usable. Oh, and while the cruise ship LOOKS and seems huge, the actual usable area is small because 1/3 of the ship is devoted to the yacht club who pay huge $. It's great for them, but horrible for the congestion of the ship when everyone is on board. I would advise to avoid MSC completely, unless you're looking for the worst service of your life Read Less
Sail Date August 2014
Every year my family of 7+ travels on 1-2 cruises, we have been on over 12 with my grandparents at over 30. In my cruising experience I have never experienced worse service than I did in the 7 days we were on this boat. I am never one to ... Read More
Every year my family of 7+ travels on 1-2 cruises, we have been on over 12 with my grandparents at over 30. In my cruising experience I have never experienced worse service than I did in the 7 days we were on this boat. I am never one to write a review but i figured I would save others from making a big mistake. 1. It all started when the embarkation process took an hr and a half, after finally getting on the boat and finding our cabins I began touring this ship, which i may add is poorly designed especially with placement of bathrooms in public areas and the fact that if you actually find one there is only one stall. There are 0 trash cans in public areas and you may find 1-2 hand sanitizer stations upon entering a dining area. The cleanliness of the ship was perfect on day 1 but lets just say that didn't hold up to long. Moving forward it was close to muster drill time and I decided I was going to get a drink before heading to the station, I waited 30 min for them just to shut down bar service when they finally acknowledged my existence because the bartenders never left one side of the bar the entire time. As I finally make my way to my muster station I continually try and ask where I need to go for my set station, which was station F, and 9 out of the 10 employees had no idea, or didn't speak english, I finally make it to my station where I am told I need to return to my cabin to retrieve my life jacket, WHICH IN THE LAST 5 YEARS OF CRUISING I HAVE NEVER HAD TO DO. I was ready to get off the ship before we even left. 2. Finally making it to the dining room for dinner I continually ask the servers if I can order an alcoholic beverage they keep saying that the bartender will come around, after receiving our last appetizer still no bartender. I HAD TO LEAVE THE TABLE GO TO THE BAR WAIT 15 MIN TO BE SERVED AND WALK BACK TO THE DINING ROOM TABLE IN ORDER TO GET A DRINK WITH DINNER. Dinner was horrible the salad I ordered tasted like it was left over from the previous cruise. The quality of food was never better than mediocre and most of the time terrible especially the buffet up stairs. Food service has 6 sandwiches all of which you have to pay for even the pizza. I figured I would go to the sports bar, where you also have to pay for food, to try and possibly get better food because the pictures looked appetizing. So I go to order from the bartender and say I wanted to take the food to my room, HE DENIED THE ORDER, because I wasn't going to eat the food there. I DON'T KNOW HOW YOU COULD POSSIBLY DENY SOMEONE FOR SOMETHING YOU HAVE TO PAY FOR! I went to guest services and all they could say was thanks for the feedback and they will make a note for Food and Beverages. Just left me more pissed I go back to my cabin and the A/C is broken that was just the cherry on the cake, and this was only day 2. 3. The galaxy night club- I have never been on a cruise where there is no bar or lounge for adults 18+, the cruise was loaded with kids and they were out until everything closed. I also have never been on a cruise where the nightclub closed before 3, and the galaxy did that every night due to no bar sales because adults don't want to be surrounded by kids. The pool deck was packed and the pools looked like a can of sardines with the amount of people that were in them. Security was almost non-existant except when a group of older guys 50's-60's were arguing over towels on the pool deck and 20 of them showed up and took 30 min to sort it all out. I can go on and on about how horrible the service and cruise was, and all I can say is thankfully there was perfect weather because we, the group of 7, probably would have gotten off the boat at the first port and flown home! and come to find out On a positive note- Entertainment staff (not the shows) was excellent and you can tell they either came from royal or carnival and had great interaction with the guests. The casino staff also was excellent. Read Less
Sail Date August 2014
We sailed on the MSC Dvina, this was the worst service by far on any cruise I have ever been on!. When you first boarded the ship there was no music or any drinks served or any smiling faces greeting you. Our stateroom wasn't ready ... Read More
We sailed on the MSC Dvina, this was the worst service by far on any cruise I have ever been on!. When you first boarded the ship there was no music or any drinks served or any smiling faces greeting you. Our stateroom wasn't ready until 9:00 PM and I didn't receive my luggage until 11:00PM. None of our waiters in the dining room spoke or understood English which was very difficult. The food was mediocre at best! On Lobster night they cut you off after 3 tails and when asked for drawn butter they put a pad of butter in the bowl with water!! We never met or spoke with our cabin steward, did not get clean towels 2 days and never had ice in our bucket. I had to find another cabin steward and get some. The buffet lines were insane, absolutely no organization anywhere, when the coffee was out and the Orange Juice they told us to go to the front and get some from there. NO ONE smiled EVER! The bosses of the crew members yelled at them and embarrassed them in front of the guests all the time. Every time we asked for anything they told us to basically get it ourselves. The only friendly crew members were the casino dealers and the pool bartenders. Getting off on the private island was a joke, we had to get a ticket and wait for our letter to be called I have never seen that on any other cruise line before. When we stopped at St Maarten and Puerto Rico there were no pictures being taken off the ship and the most rude attendants not even speaking to us or saying have a great time. Right next to us was the Norwegian Getaway ship and they had loud music, taking pictures and when they returned they had cold towels for their guests, cold water, and many smiling faces asking them how their day was! The entire ship did not speak or understand English and they catered to the Europeans and treated Americans like crap. The ship was overbooked and the crew members were obviously frustrated and took it out on the guests. We had 4 members in our party that this was their first cruise and what a horrible impression of cruising! We had a party of 11 and we requested to all sit together and they told us they could not accommodate us. In our party we had someone proposing and the Maitre d' in the Black Crab Restaurant was yelling at my son in law saying I'm not allowed to put tables together and told him to help him move the tables! It was unbelievable! The only positive on the ship was the decor, it was beautiful and the shows were amazing and the cabins were nice and spacious. I will NEVER cruise this line again! Read Less
Sail Date August 2014
The disappointments experienced on board the MSC Divina cruise last week are too numerous to detail. It was just one thing after another and although many of the inconveniences were small, they added up very quickly to an annoying and ... Read More
The disappointments experienced on board the MSC Divina cruise last week are too numerous to detail. It was just one thing after another and although many of the inconveniences were small, they added up very quickly to an annoying and unreasonable environment – we could not wait for the cruise to end. A few recurring situations that absolutely ruined the cruise for us are mentioned below. • The service in the dining areas by the wait staff was completely inadequate and unacceptable. Many of the wait staff and general employees behaved completely uninterested in being in a service position. Several demonstrated non-caring attitudes with sullen demeanors to the point where they seemed begrudging to the cruisers they were there to serve. • Breakfast food would come to our table cold or rubbery (waffles and hash brown potatoes were uneatable) • Water was not served at the table until after many repeated requests. If we received water, a refill would require repeat asking. • Simple common courtesies were not observed…to the point of rudeness. • Coffee not offered/received at dinner or lunch; forget trying to get a refills. • Meals were lukewarm, at best. • Food taste and presentation marginal – soup that was the color of dirty dishwater; a bean dish that looked like dog food; steaks that were grisly. • Inability to make drinks correctly; it took 3 attempts and 45 minutes of trying prior to receiving an acceptable basic beverage. • Continual dropping and breaking of dishes and silverware in multiple dining rooms distracting and ruining the dining experience. • We provided another Maitre D a list of the birthdays and anniversaries that we were celebrating that week during the cruise, asking if we could get a small cake or dessert brought to the table to celebrate. His told us we should go buy one ourselves in the ship’s confectionary area. • Rudimentary English language skills made communication almost impossible with many staff, and with this problem and the lack of effort to properly communicate, employees come across as rude, uncaring, and even dismissive We have sailed on European cruise lines before as well as American, this was the worse cruise ever!   Read Less
Sail Date August 2014
Embarkation: We arrived at port of Miami around 2:00 pm. It was earlier than the scheduled time set (4:00pm) by MSC. In my experience traveling on other lines, the ships are ready to take passengers earlier than the posted time. We had to ... Read More
Embarkation: We arrived at port of Miami around 2:00 pm. It was earlier than the scheduled time set (4:00pm) by MSC. In my experience traveling on other lines, the ships are ready to take passengers earlier than the posted time. We had to wait in line approximately 3 hours to get on the ship. The long lines of infuriated people extended all the way to the luggage loading area and beyond. We later found out that earlier there was a gas leak inside the terminal and all operations had been shut down and consequently affected the embarkation process. We were very disappointed with the way MSC handled the situation. As we waited in line, not information was provided to us. People were hot, hungry and tired from long flights. At one point, passengers were siting and laying on the floors. Miami fire rescue had to be called to assist some passengers due to dehydration and diabetes. No one from the cruise line had the courtesy to inform us what was happening while we waited. Entertainment: The theater was well equipped with comfortable seats. The sound and lighting was amazing as well as some of the choreography. The shows were nice but repetitive. The same singers and acrobats performed every night with different costumes depending on the theme of the show. You basically only need to watch the first night show and the rest are similar. We enjoyed the opera show though. Food: So far this has been the worst food we had in a ship and weI have been in over 30 cruises from different cruise lines. The breakfast buffet had the worst cold eggs in any form, i.e. scrambled, omelets, fried anyone could ever have. The lines were long every morning no matter what time you went. One food item we enjoyed was the croissants…. That’s about it…I remember some pictures of the buffets someone posted on cruise critic and I was telling myself, it could not be that bad. IT WAS REALLY BAD. Pizza was good right out of the oven, however if you get it after seating in the tray for a couple of minutes it was rubbery and tasted bad. Most of the seven days I ended up eating the pizza since it was somehow better than the buffet items; I had so much pizza that I will wait a month to eat it again. The lunch buffet started around 12 in the afternoon and they kept the same food items until 10 pm. If you had lunch in the buffet, then you had to eat the same for dinner. We visited the main restaurant only twice since the service was terrible. The waiter never introduced himself. He never interacted with us, except when taking our order. The first night it took us approximately two and a half hours to complete our meal. From the appetizer, to the salad or soup, and the main entree we had to wait more the 35 minutes in between. By the time the main course was served I was not hungry anymore. The food was lacking flavors and the portions were really small. Cabins: We had a balcony cabin on the deck nine. It was well appointed with a spacious bathroom. Nothing like the one depicted in their website. It did not have a seating area, except for the two chairs on the small balcony. Beds were hard and pillows were old and bumpy. My dog has better pillows that those in our cabin!!!. We requested new pillows and we were given two extra pillows that felt worse than the one we were complaining about. At that point we decided not to ask for anything else and make the best of it, since we were on vacation. Service: Bar service was not great either. Bartenders were so focused in doing other things that they forgot to provide a personalized service. For instance, I had to constantly be waiving or begging for service. They do not make eye contact with their clients nor do they even try to be friendly. At the pools, I did not see bars waiters assisting with orders, either. You had to walk to the bars to place drink orders. This is not what I would like to do when I am relaxing on a lounge chair. The pool towels are old and nasty. PLEASE, replace them ASAP. The reception desk personnel were not attentive and we felt at times they did not care either. We made the mistake of pre-booking two drink packages. Two days later they left us a note on our cabin to go to the reception desk to pay for these packages which we previously reserved. By then, we had already purchased the same drink package the first day at the restaurant. So we asked to cancel the order we placed online many months in advance. Although they agreed to cancel it, the notes from the reception desk continued to arrive requesting us to go back to the reception desk to pick up the drink package vouchers. This lasted until the last day of the cruise. We wasted so much time going back and forth, that I even had and argument with one of the employees one time…so unlike me… a vacation is supposed to be a relaxing and pleasant experience. Not on Divina!! To my surprise on the last statement posted on the door the night before de-embarkation, We noticed the charge was not removed from our bill. On de-embarkation day, we had to wait (again) one hour in line to finally get it removed. Room service: Room service is not free; there is a charge of $3.50 per order. Not bad we thought! We ordered some ham and cheese sandwiches late one night and they were delivered one and a half hour later. Of course, we did not eat them since we had fallen asleep. The following night we decided to prepare our own sandwiches before the buffet closed and saved them in the small refrigerator in our cabin. It worked out better… Galaxy Night club: The sound system, led lighting and music selection was good. We actually enjoyed this venue. By the way, there is no age restriction. We traveled with two teenagers and they had a blast in the disco. After all, if no children were allowed in the club, it would have been empty. I will never take a cruise with MSC and will not recommend anyone to do it either. There are much better options to cruise out of port of Miami to the Caribbean.   Read Less
Sail Date August 2014
Too bad you can't rate them lower than 1 star. They don't even earn one star. Our cruise on the MSC Divina immediately started off on a bad note when there was a gas leak in their building in the Port of Miami. This apparently ... Read More
Too bad you can't rate them lower than 1 star. They don't even earn one star. Our cruise on the MSC Divina immediately started off on a bad note when there was a gas leak in their building in the Port of Miami. This apparently caused delays with the previous passengers being able to vacate the boat; therefore preventing the guests for our particular cruise from boarding. While we do not fault MSC for the gas leak, the situation was badly managed at best. Prior to the departure date MSC had send multiple forms of correspondence reiterating that all guests needed to be in the building to get checked in the boat by 5PM that evening. The gas leak occurred approximately noon on departure day. NO CORRESPONDANCE of any kind was sent out by MSC to warn the guests there was a delay and the departure would be pushed back. Many people were visiting Miami during the day and could have spent more time in town, shopping, eating dinner and sightseeing, etc. Instead, MSC chose to have all the guests standing outside in the Port of Miami in the summer heat and humidity; without water, food or information of why they could not board. As is normal for a cruise there were elderly people, and families with young children in this line. Our wait time was approximately 4 hours; however, once on board we discovered some people had wait times of over 6 hours. In our opinion, standing in the heat and humidity without water and listening to infants cry for four hours is not a great way to start a vacation. When people were finally able to board the boat, many passengers were told they could not eat at the formal dinner service because it was too late, regardless of the day’s events. They closed everything on the ship for the safety drill, while most passengers were too irate, dehydrated and hungry to participate. The line at guest services filled the entire lobby. MSC could have offered free food and drinks, dollars that could be used for drinks or purchases onboard, a dollar amount off everyone’s total bill for the cruise; as a response for the extremely long inconvenience; however they offered nothing. which also ended up causing us to miss our very first formal dinner that evening that was changed unbeknownst to us. The following is a brief summary describing the many additional problems and why we would not recommend MSC to anyone. Food - Not good. People always ask about food on cruises, as they have a reputation for cooking marvelous meals. This was not the case on the MSC Divina. The food quality was average. The choices for the “formal” dinners were not high end restaurant choices. Additionally, they overcooked almost everything. The fish and scallops were always overcooked, and no matter how you ordered your steak it would be delivered well done (a bit chewy and cooked all the way). The buffet was essentially the same food items each day for breakfast, lunch and dinner. There was a little bit of variation. This food tasted about like buffet food you can get at any typical buffet restaurant, anywhere. At the buffet you could find enough food to ensure you would not leave hungry; however at the formal sit down dinner, the portions were so small, my husband and I would often go to the buffet to finish eating our meal; because we were still hungry. As many people know when you pay for your cruise they offer you a choice of dinner times. We selected the late dinner time based on the presented ships itinerary, when we boarded we discovered we had been placed in the early dinner time. Additionally, the staff was obvious regarding the fact they did not care about the dinner times and the fact they would make zero effort to improve your situation. Due to this inconvenience and other mismanagement activities by the cruise line, we were unable to partake in several of our formal dinner services, which is included in the cost of the ticket. There was extremely limited late night dining. You could choose from very sloppily prepared pizzas and egg salad sandwiches. Not the burgers, fries or chicken tenders type comfort foods people typically enjoy when eating that late. Even worse, you literally had to fight for pieces of pizza because they were very inefficient at having enough pizza to split between the guests that were patiently waiting. Staff – Approximately three days into our cruise we decided everyone on the entire boat must be new, because there is no way they could be so inefficient. 1. The boat was way understaffed, regarding cleaning, meal service, bar service, everything. 2. Anytime you asked questions, even to people at guest relations, they always initially never knew the answer to whatever you asked, and then if you pushed them, would go out of their way to make sure you could not get whatever you might have needed or wanted to make your trip a bit more bearable. 3. It was very difficult to get drinks. We have been on other cruises and have never had to tell a bartender how to make a drink, or have to wait 30 minutes (minimum) for one beer. You shouldn’t have to flag down a staff member to request a drink; there should be servers in each area ready to take your order. (As a side note: I personally believe that if the staff were able to receive tips, that they would do a much better job because then they would have incentive to keep striving to please their customers.) There was also no consistency between mixed drinks from different bars and bartenders. Many bartenders needed to look up the basic drinks on the ship’s menu. 4. None of the staff was friendly, it seemed like they were avoiding the guests. This improved as the trip progressed. I personally, filled out an early “review” form for the ship and specifically wrote that their staff was not friendly or helpful. The only good staff experience form the entire trip was the housekeeping staff who managed to get in and out of our room, to clean and provide fresh towels daily, and without intruding on our privacy. We did no have a do not disturb/make up room sign anywhere in our room, which makes that more impressive. Communication issues also played a big part in our disappointment of the staff, as it was unclear how much of they staff spoke English. Tenders – Two of our destinations required us to tender onto the island. This was horribly mismanaged; unfortunately causing most of the guests to loose several hours of precious time, they would have liked to spend on the islands. There were never enough tenders to get people back and forth, and they were always late starting the service, regardless of what time we arrived at the island. For example: We had 2-1/2 hours at the Bahamas’ Cay island after waiting for our tender assignment to be called. We were then crammed onto one of the slow moving tenders where we saw at least 2 people get sick. Finally after half of our island time had been robbed from us, we spent 30 min’s looking for a beach chair! The lunch service there was awful. All of the food tasted as if it had been sitting on the hot plates for hours. It took us 30 minutes to get food and another 10 min’s to in the water line. An hour or so later we were back in another 30 min line to get back on the tender. Not a very relaxing day for our last port of call. Shows/Entertainment – The on-board “Vegas-Style” shows were very well done. The rest of the activities were sparse. The “entertainment team” was small, so there would only be one or two activities, as opposed to multiple activities occurring constantly all day long in various rooms around the ship. For example: They had karaoke one night, in which almost the entire boat attempted to fit into ONE room, because it was only karaoke offered during the entire cruise. The volume of people caused the already struggling staff even more problems regarding drink service and accessibility. Boat – The boat is huge and nicely decorated, as are most cruise ships. The back end of the boat, where the “adult” pool was located, constantly smelled of sewage. The pools and hot tubs closed early. Public restrooms were very small. For example at major public areas such as the restaurants and the pools, there were only 1 or 2 stalls in the women’s restroom. Lastly, I am not sure the reason why; but on most cruise ships you can not tell you are moving, on the Divina you can. Definitely stay away if you even suspect you might get motion sickness. Some areas on the boat were more difficult to access. Since we had been relegated to the secondary “formal” dining hall, each night it felt like we had to go through a maze to get to our formal dinner. Signs were posted, but they were difficult to follow. Service – Customer service was non-existent. Everyday of our weeklong cruise there were multiple instances where we were ignored, waited super long (30 minutes minimum) for mediocre service or food, could not receive help or answers to our questions. Overall Experience – Overall this was the most stressful “vacation” of our lives. The Caribbean is amazing, but absolutely find another way to visit. By far, our worst cruise experience to date. Do not book with MSC unless you enjoy spending the majority of your time waiting in a line to be treated as an inconvenience.   Read Less
Sail Date August 2014
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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