1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Divina Review
  5. MSC Divina Cruise Reviews

211 MSC Cruises MSC Divina Cruise Reviews

I would give this ship a rating of - 0 star. This was my first cruise with this cruise line and I would not tell anyone to get on this cruise. This cruise was for my birthday and MY husband order birthday item for me ... Read More
I would give this ship a rating of - 0 star. This was my first cruise with this cruise line and I would not tell anyone to get on this cruise. This cruise was for my birthday and MY husband order birthday item for me and , we never got them They did not even get me my birthday cake to me. We are disputes these charges on my credit card right now. but let me give a list of things that went wrong on this trip. 1. When we book this cruise with the cruise company , they did not tell us that this cruise was a Def Leppard cruise tour. ( I not a fan of Def Leppard) 2. 99 % of the event on the ship was about the Def Leppard , so if you were not part of the a Def Leppard cruise tour, you had nothing to do beside play bingo or dink . 3. The dinner show was in French, 4. The TV was in non-English ,beside CNN USA 5. You had to use your room key to get light in the room 6. The staff people did not speak English 7. The food was so bad, we ate pizza the whole trip. 8. We dock in Freeport on the other side of the island so if you wanted to get to Freeport, you had to take a taxi. 9. We did not dock any were else , because of weather so we sat 20 mile from Miami for two day praying to get off the ship. 10. There was no good night life on the ship. The bar was open but no music was playing beside the last night they had a 70 party. And nobody came because we want to get off the ship to Miami, because we could see it. 11. The staff was yelling at customer the whole cruise. About little stuff, like they mopped the floor but did not put a sign down to said floor wet, so they had a person yelling at people as they walked by. He did not speak English so he yelled in French. 12. When you play bingo, they do not tell the rules, so you buy all these bingo cards and you thing you are playing more than one game. But you’re not. so the first person yell bingo , then they tell us that you are playing black out . But doing the whole bingo game. They have staff member yelling and running around the room so you cannot pay attention to the bingo game . Then a 9 year old girl yell bingo. She wins the game but I have two problem with this . kids should not be playing and 2nd the child of one of the staff member won the money. Why is your staff member even playing bingo, I think it was set up. WE paid $40.00 to play bingo and a staff member won the money. 13. You had to pay for a nice chair to sit on the deck. He told us $30 for 30 min. that crazy This was nightmare please save your money pick another cruise line. Read Less
Sail Date January 2016
I cruised on the MSC Divina for the first time for the Def Leppard cruise. From the beginning, the employees were rude, unhelpful and uninformed. Check in was excessively long and they don't even let you provide your credit card for ... Read More
I cruised on the MSC Divina for the first time for the Def Leppard cruise. From the beginning, the employees were rude, unhelpful and uninformed. Check in was excessively long and they don't even let you provide your credit card for onboard charges. They send you off on your own to figure this out, which wastes time when trying to start your vacation. The first mistake by MSC was to allow the promoter to book only half the ship for Def Leppard cruisers. Imagine a bunch of rock n roll fans who expect a rock n roll experience, but they are instead mixed in with families and regular cruisers. The result was the Def Leppard cruisers, who paid a lot more for this cruise than the regular cruisers, were treated like second class citizens. The employees had no information about our specific activities, didn't care to find out and did not want to help when weather interfered with plans to have our bands play on the pool deck. One day it rained and the bands scheduled to play on the pool deck couldn't play there. MSC had no contingency plan and it took them half the day to figure out how to provide the entertainment the Def Leppard cruisers paid for and were expecting. Any other cruise line would've planned for such adversity and implemented Plan B within minutes. Once they actually had a Plan B, it wasn't communicated to DL cruisers until the last minute because the regular cruisers were more important than those of us who paid more for a special experience. Our bands were also denied places to perform because MSC had other events scheduled in those spaces (one guy playing an acoustic guitar.) They should've reevaluated and planned better. The food was very mediocre in the buffet and the restaurants. At dinner time, more than half the buffet stations were closed and the buffet was packed. Though we had late night entertainment scheduled, the buffet served only ballpark food. The main dining room left a lot to be desired. The service was fine but the food was bland. The servers didn't understand what we were ordering for a drink and brought the wrong kind of wine. They then had us point to what we wanted on the menu. I've traveled all over the world and appreciate other languages and work well with language barriers but this was ridiculous for a cruise leaving from the U.S. carrying mostly English speaking passengers. Poor planning by MSC. Bartenders at bars were also slow. I have never seen a more unorganized vacation operator. If they want to be in the business of providing unique, tailored cruises, they need to overhaul their operations and customer service. The MSC communication team should be ashamed of itself. Read Less
Sail Date January 2016
Customer service for this line is by far the absolute worst, from the time you get to port the line is absolutely ridiculous, their process is extremely slow and you don't even get to put your credit card info, that is done inside the ... Read More
Customer service for this line is by far the absolute worst, from the time you get to port the line is absolutely ridiculous, their process is extremely slow and you don't even get to put your credit card info, that is done inside the ship. The moment you get in the ship you notice the lack of personnel and the lack of enthusiasm on the ones you find. Our specific cruise had Def Leppard plus 8 other bands on board and this was something that was not disclosed to passengers that wanted nothing to do with rock and roll. I have no problem with them but traveling with two kids I was not pleased to find a long haired 60yr old guy wearing a banana hammock and "rolling" and a drunk guy over the loud speaker telling passengers the bands schedule and ending it with this is the ship from H... This is an isolated incident but speaks of the lack of concern to their passengers. The food... I spent 5 days eating nothing but pizza and bad burgers, the lines on the buffet are ridiculous because the do not open the whole restaurant, then the food is horrendous the only half decent things are the bland pizza with very little cheese and the cardboard burgers. The disembarkation process is a joke, as people approached the end of a 2 hour line guests were being turned around due to alleged open accounts that were simply their system did not work while out of the USA. Are you kidding me this is a cruise that is expected to go out on international waters and the cards were not working until back in land? There was really not much to do around the ship the spa had sauna and steam rooms but for a charge, this is something you get for free on other lines. They had 2 fooseball tables with no balls so I guess decoration and no one to ask because well crew is just bare bones. The pool is pretty small for such a large ship, although it is undercover and warm this was a plus. The casino was dead, no one playing and after playing for a while I realized why, the slots are not the best and the winnings reflect those of an empty casino, the staff also very limited and the ones there were pretty rude, oh and there is no more craps table. There is nothing but water if you don't get the drink package, and to get water you have to cross half the restaurant to get it (seems ridiculous). Hand sanitizer, something that I see all over other ships was only found at the entrance of the buffet/restaurant and at the entrance of the kids club. MSC has a beautiful ship, but no matter how beautiful you will not get me back. I sail 5-6 times per year and will continue to do so on Royal Caribbean, Celebrity, NCL and Carnival, never again on MSC not even a free cruise would get me back in there. Two good things I need to mention, shows were excellent, kids club was pretty good. Read Less
Sail Date January 2016
I have cruised with Holland America, Norweigan, Costa and now MSC. NEVER AGAIN. Embarkation was ridiculously long with zero help even though I purchased a package that included PRIORITY boarding. Texted and emailed the "help ... Read More
I have cruised with Holland America, Norweigan, Costa and now MSC. NEVER AGAIN. Embarkation was ridiculously long with zero help even though I purchased a package that included PRIORITY boarding. Texted and emailed the "help line." NO help. Safety drill was INSIDE the photography studio with too many of us (wearing life vests) crammed into a tiny space. No SAFETY explanation. Okay, so now we are at sea. Bars are jammed, table service non-existent. It was a DEF LEPPARD Cruise. Families and elderly were NOT told that at least half the ship were 80's rock fans. There was a naked guy in the pool and in the elevator with little kids holding their parent's hand! NO STAFF to scold him. Events were cancelled due to horrendous weather. First port we were told to stay on the ship as the ship wanted to leave ASAP but we stayed there ALL DAY in a CAT 1 hurricane. Second port we didn't even try. Stayed at sea going around and around. Why not go to Miami? At least it's a great port and not involved in a CAT 1?? Food is horrible! Everyone lives on PIZZA. Staff needs a ton of training. They seem to hate everyone on board. Blow dryer is nailed into a drawer, room not made up properly, ship is old and the MIRRORS will drive you crazy. This is one of those ships with zig zag hallways instead of straight ones so you don't know where you are until the cruise is over. My Balcony room 12219 was the SMALLEST BALCONY cabin I have ever had. No sofa, a mini desk and a Queen (I paid for a King) bed. That's it. Balcony just large enough to squeeze two chairs. Getting off the ship was HORRIBLE too. We were told we had an open tab even though we registered a credit card with Guest Services. After waiting in the Atrium for over an hour to disembark, we finally got to the ramp to get off only to be sent to GUEST SERVICES to pay our bill, which was SERVICE CHARGES ONLY. STAY AWAY FROM THIS CRUISE LINE! Read Less
Sail Date January 2016
I will start off saying that I have cruised on NCL, Royal Caribbean, Carnival and Celebrity and NEVER have I experienced anything remotely close to the HELL I experienced on the MSC Divina! I boarded the MSC Divina in Miami as part of ... Read More
I will start off saying that I have cruised on NCL, Royal Caribbean, Carnival and Celebrity and NEVER have I experienced anything remotely close to the HELL I experienced on the MSC Divina! I boarded the MSC Divina in Miami as part of the Def Leppard cruise. I was excited to be going on this ship as my sister has sailed on it several times and raved about it. While it was an amazingly beautiful boat, the only pros on this ship were the size of our room and our wonderful room steward. Embarking on the ship was fine. When I did my on-line check-in, the computer crashed, so when I checked in on the boat I told the agent that I needed to confirm the credit card used for my onboard account and verify that I was not charged for two alcohol packages (MSC's site crashed while I was doing my on-line check-in). I was told I had to go to customer relations onboard. I thought that was a little odd because any other cruiseline I have sailed on handled these issues at check-in. No big deal. I go stand in line at customer relations and a very rude agent advised me that my credit card was not charged for onboard credit and I had to use the kiosk to load money onto my onboard account. That was their standard practice. I have never had to do that before and it was a little bit of an inconvenience, but so be it. I also asked the agent about my drink packages and she advised me that I had to go to the casino to pick up my drink tickets. Another line to stand in was inconvenient when others were purchasing their drink packages right at the customer relations area, but again, not a big issue. Muster drill was a bit of a hassle because unlike the other cruiselines, you have to actually bring your life jacket with you and then return it to your room. This was an inconvenience because we then had to run to sailaway so as not to miss the sailaway party featuring some of the bands we were there to see. These little inconveniences were nothing compared to what we were to face for the next 4 days! Food - absolutely DISGUSTING. Black Crab Dining Room - We tried the dining room twice and there were very little items to choose from and what we did have, was horrible. Service was extremely slow as well. Buffet - Nothing but a fast food area with a little bit of pasta. The buffet was mainly pizza, burgers, hot dogs, tuna and chicken sandwiches. There was one station offering various pastas, but they were mediocre at best. There was an "ethnic" station which was horrible, a salad bar, some fruit and a few desserts. I have NEVER gone hungry on a cruiseship before, but all that was edible on this boat was pizza. After four days of solely eating pizza, I never want to see pizza again! Being so disgusted with the dining room and the buffet, we attempted a pay restaurant. That was no better. As we sat down in the Italian restaurant, the gentlemen behind us was complaining to the waitress that his pasta was undercooked and his steak was overcooked. I can't confirm this because I jumped up and ran out at that point! I didn't need to spend money on the same horrible food I was being served elsewhere! When I returned home and asked my sister about the food she had when she was on the MSC Divina (as a regular cruiser, not part of a charter), she was telling me about wonderful lobster tails and shrimp. I couldn't believe it. I can't confirm this, but I wonder if MSC may have downgraded our food because we were part of a charter? Drinks - Epic fail! First of all, to get a drink anywhere took extremely long. But worse than that, I ordered a drink package. On board, I was told that my drink tickets included mixed drinks such as pina coladas, drinks of the day, wine, beer, etc., but never in my life was I ever charged for MIXERS! Yes, Mixers! I.e., I ordered vodka & cranberry and the vodka was included but not the cranberry! My friend was drinking vodka & soda water and they wanted to charge for that as well! Organization - Note that this was a Def Leppard cruise and that there were a lot of people that booked this cruise not knowing that. I understand the concern and believe those individuals should have been advised of the Def Leppard patrons. I did not experience a problem with this, however, I heard there were many angry patrons who were NOT there as part of the Def Leppard cruise and were not happy. Note that I had sailed on a prior cruise on Royal Caribbean and when I boarded, I did not know it was a Harley Davidson cruise, so this is probably the norm on the cruiseships. (I did have an awesome time though). However, where MSC fails is that due to horrid weather (we were unable to disembark at one port), the bands were not able to play outside (a part of which we paid for as members of the Def Leppard cruise). Rather than MSC accommodating our group, we were sandwiched into a small lounge and were completely agitated and miserable. I think MSC should have moved some of their other shows around to accommodate our group. Misleading Salespeople at the Photo Area - We had taken several photos which we purchased. I met someone who had purchased a few photos and when he got to his room, he realized he picked the wrong photo. He told me that the people at the desk would NOT allow him to exchange it. On top of that, we ordered what we were told was the "Def Leppard" dvd. There was a dvd of some karaoke and ship event highlights playing at the photo area and when I asked the salesperson is that the "normal ship dvd", she said yes and told me the Def Leppard version was a different one which included some clips of the bands, etc. that were EXCLUSIVELY part of the Def Leppard charter. I was told we could not pick up the dvd until after 9:00 pm. Since there were concerts going on, we were unable to pick up the dvd that evening. We were surprised because we were not told that the photo area would close before the shows ended. We had to race down and pick up our dvd before we disembarked the boat and when I got home and watched it.....it was the ship highlights and NOT an exclusive Def Leppard charter video! Disembarkation - From hell! We were assigned a disembarkation time of 10:00 a.m, but had to depart our room at 7:00 a.m. If you did self-assist, you could disembark at 6:45. We chose to disembark. After spending TWO HOURS on line, we were finally able to get off the ship from hell! It was the first time I heard people, including myself, actually CHEERING when we put our sign and sail cards in the machine to disembark. NEVER AGAIN with MSC!!!!! Read Less
Sail Date January 2016
If I could give zero stars I would. Do not under any circumstances book a cruise with this cruise line. We were on a special cruise for Def Leppard. I was told by several people who booked the cruise that they were NOT informed that it was ... Read More
If I could give zero stars I would. Do not under any circumstances book a cruise with this cruise line. We were on a special cruise for Def Leppard. I was told by several people who booked the cruise that they were NOT informed that it was a Def Leppard cruise. So we had about thousands people on board who had no idea they would be on a Rock n Roll Cruise. This understandably pissed them off. Extremely understaffed which led to unhappy and unhelpful staff members. Several times we tried to get drinks at the bar and the bartenders ignored us. The food was just like fast food. The pizza was was just okay, a couple of times it was cold when it hit my plate. Not many options on the salad bar, I can get a better salad at Ruby Tuesday. If you happened to get fresh pasta, it was good but not great. The fresh made omelets in the morning were good, but small portions and at least twice the eggs were under cooked. The buffet lines were set up backwards. For example, the salad bar was laid out with the salad toppings and dressings at what you would think would be the beginning of the line. This lead to mass confusion when trying to get food. Several times we got our food and by the time we found a place to sit the food was cold. There were tables not being cleaned off efficiently. I do not blame the staff for this, I blame management for thinking cutting costs on staff would be acceptable. The one night we went to the actually dining room, our waiter got several plates of food wrong. A gentleman sitting with us had to ask for his drink 4 times before it was brought to him just in time for dessert. Our second port of call was cancelled due to weather and there was no back up plan. We were left with an extra day at sea, it was too cold to be outside so we spend time wondering around the ship only to discover because of their staffing issues only two bars were open on the whole ship. So You had 3,000 people with no where to go and they couldn't even drown their sorrows in alcohol because you couldn't make it to the bar. They nickle and dime you to death. I understand that cruise ships have alcohol and coke packages and maybe a specialty restaurant or two that are at an extra cost. But everything except the buffet and the dining room was an extra cost on this ship. I heard several people complaining that they order water (WATER!) with their alcoholic beverage and were charged extra. There was also a 15% service charge on anything you ordered, which I understand the waiters need tips but when you automatically give tips the level of service goes down. Overall, very unhappy with the way the cruise ship was being managed. The only positive thing I have to say about the whole ship was that there was always hot water in the showers. I would not go on another cruise with this cruise line even if I was being paid to do so. Spend a little more money to save your insanity. Read Less
Sail Date January 2016
Positive: The ship is beautiful Negative: General: Respect for passengers is non-existant: staff and crew are discourteous at best and often rude. (never holding a door; never stepping aside to allow a passenger to pass - ... Read More
Positive: The ship is beautiful Negative: General: Respect for passengers is non-existant: staff and crew are discourteous at best and often rude. (never holding a door; never stepping aside to allow a passenger to pass - especially around the buffet; frequently giving wrong information; not following through with promises made - customer service to send missing washclothes to cabin, never arrived); cabin steward service very uneven (one night - no washclothes; another night no glasses in bathroom); soap and shampoo dispensers a nice touch - except they aren't labeled as to which one is which; Shore excursions terribly disorganized. Time frames completely ignored. Dining: Dining Room: Menues extremely unimaginative. Preparation very pedestrian (food is tasteless); presentation banal; service unprofessional (our poor waiter had much more to do than one waiter could handle). All food served at room temperature - never an hot meal. Buffet: Same every day. food never hot. Lounges: Printed materials touted a '"Piano Lounge" - the image is a quiet place for a drink with piano music. The reality was two over-amplified country singers! Nowhere was there a place for a quiet drink in the evening. Entertainment: "Circus" act were great! One singer (tenor) is an outstanding talent - the other men are OK, the lead female singer is terrible (tone, intonation, dynamics, style) AND EVERYTHING IS OVER-AMPLIFIED!!! The accompanying sound track so loud that the singers are barely heard, and the singers over-amplified to a resulting level requing earplugs! MSC has a long and successful history of moving freight and should stick to it. As for understanding the passenger cruise business, all you offer is the superficial appearance of hospitality with NO understanding of the required service, grace, and attention to detail. Read Less
Sail Date December 2015
First let me say that I have been cruising for more than 40 years now and my background is the travel industry so I’m quite confident I know what I’m talking about. I have sailed on more than eight different cruise lines in my life and ... Read More
First let me say that I have been cruising for more than 40 years now and my background is the travel industry so I’m quite confident I know what I’m talking about. I have sailed on more than eight different cruise lines in my life and will never sail with MSC again. MSC has moved the Divina into the Caribbean market to lure Europeans over to the Miami market and Caribbean cruises. If you are a US or Canadian I would highly recommend staying away from this ship. You are going to be surrounded by thousands of rude and obnoxious Europeans, many of which need to teach their children how to act in public. My son and I sailed the week of Christmas and it was without a doubt the worst shipboard experience I have ever been on. Do not get caught up in all the glamor and glitter of crystal staircases, pictures of Italian movie stars, etc. You do not spend your week sitting on the staircases and staring at pictures. The ship is poorly designed and all of the public areas are much too small for a ship this size!! All of the pools are way too small as well and I have never seen smoking allowed so close to the main swimming pool and deck chairs. The overall service at the various bars was extremely disappointing. It was laughable to sit at any of the bars and wait to be asked what you wanted to drink. Overall the food was average at best compared to other cruise lines I have been on. The service in the dining rooms was not all that bad but one would expect a better portion and quality of food at dinner….does dry lobster tail sound good to you? I was shocked to see the Divina allow people in the dining rooms for dinner wearing jeans, tee shirts, sneakers, kids with baseball hats on, etc. We tried the specialty restaurant one evening and unless you like sitting on plastic chairs, save your money. The Calmut buffet is without a doubt the worst designed buffet I have ever seen on a cruise ship. Not only is it a jammed nightmare but the variety of food was terrible. The food is not hot to begin with and until you find a seat it will be cold. They apparently don’t have hotdogs and hamburgers in Italy because they sure have enough of them in this buffet. Whoever designed putting the beverage stations in the buffet lines should be fired. I could go on but I think you get my point. The bottom line is this….MSC has clearly moved this ship to Miami in order to capture the European travelers that want to sail to the Caribbean. USA, and more than likely Canadian citizens, are an afterthought. Anyone that thinks this ship and service is nice has not experienced what a good cruise line has to offer. All the ships I’ve sailed on with Princess, Holland America, RCL, to name a few, are far better than this ship. Read Less
Sail Date December 2015
Worst crew to guest ratio. English language not a priority. No communication. Don't deliver promise like loyalty match. Only one phone number to call or email. They respond on their own time when and if they want. Started to contact ... Read More
Worst crew to guest ratio. English language not a priority. No communication. Don't deliver promise like loyalty match. Only one phone number to call or email. They respond on their own time when and if they want. Started to contact them Nov 5th and got someone Dec 14th after the cruise. Food are very small portion, I.e. 2 oz. Steak, ordered med and got well done. Everyone at table returned food. Server did not know what shrimp cocktail sauce was. Room was not cleaned upon check-in. Took over 2 hours to get on ship then have to line up at one of 6 machines to have credit card authorized. Half the passengers have no assigned table. Our table was overbooked and one couple had to change table the next day. Maitred' has big attitude problem. Guest service give wrong information. As days went on, less food displayed daily. Main food was pizza after hours after a long wait. Not enough fruits and not cut. One frozen yogurt machine for 4300 passengers from 2pm to 5pm. Melts quickly. Not much activities. Read Less
Sail Date November 2015
11-day cruise in November 2015 through the Western Caribbean. Summary: Ship: Big, overvrowded, noisy, hardly any possibility to relax. Worst place: Pool deck: Totally overvrowded, high volume music, only interrupted by Bingo games or ... Read More
11-day cruise in November 2015 through the Western Caribbean. Summary: Ship: Big, overvrowded, noisy, hardly any possibility to relax. Worst place: Pool deck: Totally overvrowded, high volume music, only interrupted by Bingo games or promotion events, sales bazaar. Staff: Management is arrogant, gives you feeling that passengers are disturbing their peaceful life. Reception staff is arrogant, unfriendly, inefficient and not helpful at all (all they want is selling you something!). Service staff for the cabins is friendly and efficient. Restaurant staff: Headwaiters arrogant, lazy, avoiding guest contact unless you come with a bundle of Dollar bills in your hand. Service staff is fine, friendly and helpful. F&B: Food Quality at dinner time is average, nothing really special. Food quality in the buffet restaurant is an impertinence. In spite of the masses of clients who eat practically permanently, the kitchen does not manage to bring food hot on the buffets. I could never figure out how this was possible, as the chefs had to refill constantly. Only explanation: Food comes already cold from the kitchen. Entertainment: We did not go the evening entertainment offered in the Theatre Room. Our daily entertainment was watching passengers eating in the buffet restaurnat on 14th floor. This is better than any cabaret theatre piece. The big fight for food, a bit like dogs fighting for a bone on the street is worth a watch. Passengers bump into each another or into the poor waiters; staff hardly can follow up on cleaning spilled food and drinks. The grande bouffe goes on and on; regardless of what time you go to this restaurant, people are eating like they had nothing to eat for the past 3 years or so. Overall impression: Cheap, noisy, low quality, not worth the money, no aim for customer satisfaction - instead focus on selling all kind of overpriced staff. NEVER AGAIN! Read Less
Sail Date November 2015
Worst cruise ever! Not worth the money at all! Firstly they are the most disorganized cruise line out there. I was shocked when I arrived at the port and the line up was almost at security. It was so disorganized from the start they had ... Read More
Worst cruise ever! Not worth the money at all! Firstly they are the most disorganized cruise line out there. I was shocked when I arrived at the port and the line up was almost at security. It was so disorganized from the start they had two lineups that made things more confusing. The staff couldn't tell you where to go because they didn't even know what was happening. Then when we finally got on the ship our rooms were not ready which you know is understandable sometimes it takes longer than they expect. So we went up to the buffet. Never have I ever seen a buffet on a cruise ship serve hot dogs and hamburgers as apart of the buffet. The food in the buffet was always cold and horrible.When you were done eating at the buffet it also took forever for the staff to remove the dirty dishes. Three or four would pass and just ignore the dishes. While on the ship they had over 3 formal night in the dining room which wasn't expected one or two would have been good but over three was too much. The waiters in the dining room are under trained passing food over you. Responding with a YUP. What kind of service is that. Then when it came to actually get of the ship in ports it was a bigger disaster! They didn't announce that we arrived. They didn't tell us when we could start getting of the ship nothing. And the staff didn't know anything about what was going on either. The other thing is we left EVERY port LATE!!! Even out of MIAMI we were supposed to leave at 7 we left after 10. And they didn't inform us until later on around 9 as too why we haven't left. The Entertainment was horrible. Worst shows I have ever seen! They didn't make sense they were all over the place and need to be completely redone! The cruise director should be FIRED! We never heard from him! He would walk through the ship and not greet on guest. Its hard to find anyone on the ship that speaks perfect English. Its mainly an Italian speaking ship. Overall save your money and stick to the other cruise lines!!1 Read Less
Sail Date November 2015
I was on a 17 day transatlantic and as an avid cruiser, this was by far, the worst experience of my life...the first and last on MSC. MSC, take a page from your top two competitors...you have a long way to go. The Pros: gorgeous ship, ... Read More
I was on a 17 day transatlantic and as an avid cruiser, this was by far, the worst experience of my life...the first and last on MSC. MSC, take a page from your top two competitors...you have a long way to go. The Pros: gorgeous ship, interior nicely decorated, lots of places to hid and bars. Food was better than good. A handful of staff were nice - meat carver, cigar lounge bar attendants, room steward, etc. The Cons: The employees on board the ship are the same ones to check you in thus creating a nightmare during embarkation. The list is so long that I am only going to point out a few. Shows were awful, IMO. Management extremely rude especially guest services who made you feel like you were worse than the floor they walked on. Two officers at the front desk - the supposed immigration officer and the other one with the goatee - are the two worst I had experience with. Lying and making false claims to me as well as not taking responsibility for their lies is the expected norm (wish I could post their pictures here so future cruisers will be aware). The supposed last white party was a joke. Singers started, then 30 minutes later, they left with no information only to return two hours later. Another experience, I ordered a drink from a server and she told me that it is on the other side and for me to go get it myself. I ordered an "orange drink in a can" with a glass of ice from another server, she bought me a cup of orange juice and a glass of ice. So I said I ordered a can of orange drink not orange juice and she got angry with me for asking the question. Bathroom in cabin smelled like urine was leaking...after repeated request, problem not resolved so smelled like I was in an outhouse throughout those 17 days. My experience was so bad that I was packed and ready to leave right after St. Thomas and when we ported in San Juan but I wasn't going to let them run me off. Instead, I didn't spend one dime. This was my first experience and certainly my last. For those who have had a great experience, you are one of the lucky few. I know on this particular cruise, the list of dissatisfied customers is one long list. Read Less
Sail Date October 2015
MSC Divina is a beauty queen by itself, but GUEST SERVICE, does not seem to be in their vocabulary, so if this part is important for you, before you book on MSC look at what you might get on other cruise lines. I got badly injured on ... Read More
MSC Divina is a beauty queen by itself, but GUEST SERVICE, does not seem to be in their vocabulary, so if this part is important for you, before you book on MSC look at what you might get on other cruise lines. I got badly injured on one of their ship, I was 10% responsible and they were 90%. I had no help in any way and had to pay the Dr on board the ship and not enjoy the cruise like I should have. I have written 10 times, call them 8 times, stayed on the line for more than 45 minutes and every time the line goes dead, If you get to talk to someone, they will transfer you to someone else and again you go in circles. In more than 40 cruises with more than 10 different cruising company, this is the worst one up to a point, where I made a 140 suggestions to improve. Out of My 18 days cruise, 14 where done in my cabin because of the injury I sustained because of them. No Excuse and I had to pay for the bill. Since we were doing the crossing from Europe to US, we were 8 DAYS NO INTERNET AND NO TV this ship is gorgeous, and at least there were 2 people (staff that made a difference, otherwise, I would have left and gone back home* loosing some hollidays is not what I was expecting. Embarkation 6 hours Passport check in Porto Rico, some passagers did not get out of the ship before 4;00 pm and we were leaving at 4;30 pm Dining, slow, cold, and our assistant waiter ONLY Spoke Spanish, I had cold snails in garlic butter, you could spread the butter on your bread Entertainment same people on the show during 10 days out 18 Service, 640 passagers only spoke French, 1 or 2 of the staff spoke French I wrote a review with 140 suggestions Good part, our cabin was spacious Read Less
Sail Date October 2015
The MSC Diving is an absolutely beautiful ship and all of the ports of call were wonderful - if only things on the ship were as good. Cons: 1. The food in the buffet - deck 16. The catering is for the European clientele and not for ... Read More
The MSC Diving is an absolutely beautiful ship and all of the ports of call were wonderful - if only things on the ship were as good. Cons: 1. The food in the buffet - deck 16. The catering is for the European clientele and not for Canadians, British and American. Food is heavy and sits in pools of oil. Very difficult to find food to eat. Also noted that the food handlers did not use gloves. Passengers were not encouraged to use Purell. The buffet area was congested during the lunch - 4:00 pm hours - people were actually fighting over food, no seats available. The coffee is pathetic as is the iced tea. 2. Communication to passengers on the ship: Almost non existent except for emergency announcements that did come through to the cabin. If the cruise director was speaking, you had to open your door to hear what was being said. Not much communication from the Bridge - no information re " we are approaching the port of ....and passengers will disembark on deck .... For disembarkation we simply had to guess what deck to go to or just follow those walking down the stairs also looking for the exit. 3.Stateroom - well the bathroom was the best part. The rest - well - needs updating. The couch, carpet and bed have seen better days. The bed linen/pillows need to be replaced. The sheets are thread bare and not clean. The duvet cover smelled like it had not been changed from the last passengers. 4. Staff at the guest services - often rude and non accommodating. Stateroom attendant: Not very effective - never knew when he was going to show up - didn't always tidy up the room very well - was rude to me at the end of the cruise and we did not give him a personal tip. 5 .Michael the Shopping Consultant - really? Does everyone really have to line up to get a letter from him for the shops - particularly in Barbados - we had been five days crossing the Atlantic and people were anxious to get off the ship. We were all backed up at the exit due to people getting letters from Michael signed so they could shop in stores that apparently would give you a discount with his signature. Must be a better way of doing this. Pros: 1. Ports of Call: Barcelona, Malaga, Funchal, Barbados, St. Martin, Martinique, St, Thomas & San Juan - all exceptional choices - wonderful experiences at each port of call. 2. The ability to self assist at the end of the cruise - easy and seamless. 3. Lounge Staff - especially those who are working on the ship and are far from home - we met two lovely young people on Deck 5 - they were friendly and most accommodating to our needs and also loved to chat with us. 4. Safety - passengers did the mandatory training on embarkation and also the staff did their safety training on a regular basis. Very impressive. The coast guard also did inspection of the ship - also impressive. We felt very safe and knew what to do and where to go in an emergency situation - fortunately did not need to do so. All went well. Just as a comment, I know cruise lines have their own excursions for the various ports - but having some information on what is available locally would also be of great assistance. You do not get this information until you are off the ship and meet with the local tourist folks or individual vendors. It would have been helpful to have a map and some information so informed decisions could be made prior to arriving at Port. Definitely this cruise line, as are others, are in the money making business, but it certainly would enhance the customer service level. We have used other cruise lines and will definitely not use MSC again. Read Less
Sail Date October 2015
We just returned from an 18 day transatlantic cruise on the msc divina and it was the cruise from hell!!! We are experienced cruisers and this was, by a mile, the worst company we have ever sailed with. Although we could write a book about ... Read More
We just returned from an 18 day transatlantic cruise on the msc divina and it was the cruise from hell!!! We are experienced cruisers and this was, by a mile, the worst company we have ever sailed with. Although we could write a book about our experience, we will give just a few instances of what we put up with. The many people we spoke with aboard ship agreed that msc is not a cruise line they would use again. First, and most important, the lack of sanitation standards in areas where food is available was frightening. This ship is ripe for a norovirus! We witnessed very few people attempt to use the hand sanitizers before entering a restaurant or the buffet. There was one hand sanitizer available at each door to the buffet but 90% of the time they were either empty or broken. We witnessed people reaching into the buffet and picking up food by their hands. We witnessed people using the tongs to pick up the food and then laying the tongs back onto the food. We witnessed officers reach into the covered pasty stand at the café italia and take pastries using their hands rather than the tongs available. Second, msc stands for mediterranean shipping company and from the first to the last day we were treated as cargo by the staff. In particular, the employees of guest services are extremely rude and unprofessional, and would rather not be bothered by the passengers. For example, we witnessed a passenger discussing an issue with a front desk staff person. He was treated rudely and was not offered any assistance. The front desk person then turned to his peers and began loudly, laughingly and expressively mocking the guest. Each time we talked with a staff member at guest services we were made to feel as though we were imposing upon them. For example, the most serious issue we brought to their attention was the noxious smell of very strong fumes from the use of deck cleaning solvents and painting being done on the ship the last 9 days of the cruise, particularly in our hallway on deck 9 and in our room. We reported the issue on the second of the 9 days and were informed that no painting was being done. We returned to guest services the following day to report that we saw where painting was being done and solvents were being used only to be told that the chemicals were non-hazardous. In speaking with a number of guests and crew, all responded that they were bothered by the fumes as well. By the final day of the cruise we found it impossible to find an area within the ship where we could not smell the fumes. Third, the staff did nothing to manage the disembarkation process at ports, which resulted in people shoving, pushing, crowding, and coming from all directions to use the two gangplanks, which were simultaneously used for embarkation. It was extremely stressful and unnecessary chaos! Read Less
Sail Date October 2015
Decor - MSc Divina's decor attempts to be an elegant and sophisticated, however its over the top sparkly and glittery appearance resulted in it looking extremely tacky. Service - There is a 15% service charge on everything ... Read More
Decor - MSc Divina's decor attempts to be an elegant and sophisticated, however its over the top sparkly and glittery appearance resulted in it looking extremely tacky. Service - There is a 15% service charge on everything including a daily standard charge. Personally i prefer to tip staff for good service at my own discretion. The staff were blunt, unmotivated and moody - service was extremely poor except from 1 waiter. Whist on our stay I was informed by 3 members of staff that the 15% service charge does not go to the staff - which is a complete joke! Food - Food on cruises is meant to be amazing according to others I know who have travelled on cruises such as P&O. The food was awful. It was bland boring and 80% is microwaved - such a disappointment. Wine - Honestly disgusting. When I complained to the waiter about this they laughed and said I know its horrible. Spa - Whilst on the cruise I had 2 treatments - a full body massage and a facial. The massage was good however after the treatment they try and sell you products like crazy. After my massage she tried to sell me toning cream - and she was extremely rude (i am a UK size 10, not overweight) and she said that i have fat legs. Ultimately making me cry. Such poor and unprofessional service. My second treatment was a facial which was okay however the staff member stank of smoke throughout at left the room half way through without saying anything. Pool - The ship has multiple pools which are tiny. Sitting around the pool on the deck is not relaxing it is chaotic and manic. Far too many people - barely find a free sun lounger and if you do all you can hear over the load speaker is either bingo or salsa lessons. The ship felt like a moving Butlins . Excursions - Complete rip off, you can do it for a 1/4 of the price and half the time travelling and waiting around. Bedrooms - Did not hoover the entire week we were there. The bed linen and towels all had slight marks and stains on them and the pillows were filled with broken up foam - extremely lumpy and horrible to lie on. Read Less
Sail Date July 2015
This had to be the worse experience ever cruising. The boat was beautiful but the worker's didn't seem to want to be there to help or answer questions. They lost our bag from the start and didn't get it until 4 or 5 hrs ... Read More
This had to be the worse experience ever cruising. The boat was beautiful but the worker's didn't seem to want to be there to help or answer questions. They lost our bag from the start and didn't get it until 4 or 5 hrs later, I kept asking them at the desk and kept being ignored. There is only 1 buffet on the ship so just imagine everyone rushing it all at one time, the food was horrible. It seemed to be the same food over and over, then at dinner time in the dining area the food was worse then jail food or a homeless shelters food. It all came out cold and reheated. The drink package on board was very overpriced and by the time you wanted a drink you'd probably not want one anymore. The passenger's from Europe were so rude and stare a lot, they don't know how to line up so be aware of that. I don't recommend this ship to anyone at all, find a different cruise line... and MSC step your game up because you are the WORSE cruise line we've all experienced so far, be more organized! Read Less
Sail Date July 2015
Arrived In Barcelona Airport, MSC guys told us we weren't on there list so wouldn't take us to port. They were extremely rude. we had to pay for taxi to port even though we had it included in our package. MSC said they would put ... Read More
Arrived In Barcelona Airport, MSC guys told us we weren't on there list so wouldn't take us to port. They were extremely rude. we had to pay for taxi to port even though we had it included in our package. MSC said they would put €25.00 on each cabin but only put it on 3 cabins. When i went to reception about it they advised they would send email but wasn't that interested. I went down again 2 days after that but said they can do nothing about it. We were to have 4 cabins beside each other, we were all on floor 9 but 2 were on one side of the ship and the other 2 were other side of the ship, MSC were not interested Evening Restaurant was a joke. we had the late sitting which was 9pm you had to queue up the stairs to get into it and when you eventually did get your table we never got our meal till 11pm that night. Ship is like a cattle market not big enough for all the people they have on it. Not enough sunbebs pool attended put them in all the walk way which was very dangerous as you couldn't move around your bed if you moved you were on top of someone else which caused a lot of arguments between passengers. A lot of people said it to them and they just said nothing we can do. I booked this for my 30th Anniversary and was totally disappointed. This was my third cruise but would never go with MSC again or recommend them. We had a ball with Royal Caribbean they did everything they could to help that's what i call a cruise. Read Less
Sail Date July 2015
I want to share experience on this cruise lien . I have been on a few other mediterranean cruise this was by far " the worse cruise ever" i will not recommend this cruise. The ship is nice and well decorated. However ... Read More
I want to share experience on this cruise lien . I have been on a few other mediterranean cruise this was by far " the worse cruise ever" i will not recommend this cruise. The ship is nice and well decorated. However the food was horrible. This was my 6th crsie, i am not new to cruising but i had never had such a horrible service. The worst part was to be charged extra even though we had paid off our balance and had a zero balance. There are so short staff every time we called from desk you had to try 6 to 7 times till they pick up. They are so short staff that one time they forgot to wake us up after putting a wake up call and all he said was well my co worker forgot. We almost missed our flight. My friend hurt her foot . No one picked up at the clinic the nurses were only there on certain hours? As if accidents have a certain time, and they said u have to pay $150 first to see the nurse. The clinic was closed, can u believe this? (I am a medical profession myself) The food was relay really and fruits were old. The formal dinner was awful. The servers at the formal dinner were rood. Impolite and obnoxious. the meat were frozen. Veggies were frozen. I will not waste my money on this cruise. Even though the stops and were great being on the ship was such a bad experience. Bed sheets smelled like body odor. We had to ask them to change them. Read Less
Sail Date June 2015
My worst cruise ever! I’ve sailed twice with Tompson, twice with MSC Fantasia, with MSC Orchestra and MSC Lirica but MSC Divina brings shame onto an otherwise good cruise company. The staff was rude, unhelpful and poorly trained. The ... Read More
My worst cruise ever! I’ve sailed twice with Tompson, twice with MSC Fantasia, with MSC Orchestra and MSC Lirica but MSC Divina brings shame onto an otherwise good cruise company. The staff was rude, unhelpful and poorly trained. The schedules were confusing, and entertainment were not great. I get the impression that they care very little about the passengers enjoying their holiday. In fact, it’s more like they were there to ensure the “cattle” gives little trouble. You know the type? - the bored, uninterested girl at the checkout who is just waiting for her shift to be over, and please don’t ask for/about anything because she’s not in the mood! The only courtesy I got was from the Indonesian staff. Obviously, it’s dysfunctional management from the captain downwards. Almost all departments showed a lack of standard. I promise myself never to sail with Divina and I’ll be sure to spread the word. Call me old-fashioned but my view is that staff & officers on Divina has a duty to try their best to ensure passengers have a delightful holiday NOT ARGUE! My excursion was at 2:30pm but Junior Club opens at 2:30pm! Explain that! Even though in the leaflet given me on embarkation states that it'll open 15mins before 1st excursion! Stupid girl said it's my fault I didn't inform them the day before even though it was not stated ANYWHERE that I had to! Call that having passengers welfare in mind??? Other staff too demonstrated the bored, unhelpful attitude(e.g. Aurea Spa, reception etc). If you don't mind being treated like cattle, then board MSC Divina. Read Less
Sail Date May 2015
I can't say enough about how pretty the MSC Divina is. Its a good thing she is relatively new because the maintenence and general upkeep are being overlooked. Sinks pulling away from walls, tiles in the pool area missing and lights ... Read More
I can't say enough about how pretty the MSC Divina is. Its a good thing she is relatively new because the maintenence and general upkeep are being overlooked. Sinks pulling away from walls, tiles in the pool area missing and lights broken or missing. The dining room have us packed in like sardines. There isn't enough room for the "non-servers" to pass thru without bumping into your chair. The food isn't worth it anyway. MSC leadership is the worst I have ever seen. (Ive been on 31 cruises) If MSC was the only cruise company I guess I would just vacation another way. Never again MSC. The cruise director joked that MSC was started and run by a bored billionairs wife. It shows! Read Less
Sail Date April 2015
Our MSC Divina cruise (April 11-18) started out oddly. No one met boarding passengers to tell them anything about the ship, so we were all milling around, not sure what to do or where to go, since we boarded at 12 noon and could not get ... Read More
Our MSC Divina cruise (April 11-18) started out oddly. No one met boarding passengers to tell them anything about the ship, so we were all milling around, not sure what to do or where to go, since we boarded at 12 noon and could not get in our cabins until 3 pm. When we finally got to the cabin, we didn't know how to turn on the lights. There was nothing on the wall beside the switch to inform you and, of course, we had not received any information about this, either. This is common in Europe, we heard, but new to us. Next, we learned that our itinerary had been changed, giving us only 1 1/2 days in Bermuda instead of two full days. Don't know where that time went, since the Nassau time hadn't been extended. We know that itineraries can be changed, but the explanation given in the daily program didn't make sense. Our prime reason for taking the cruise was to go to Bermuda, so we were very disappointed. The daily program said, for the day we arrived in Bermuda, that the ship had made alternate arrangements for transport around the island besides the buses and ferries, but didn't explain what those were? Throughout the cruise, there was constant frustration by the fact that almost none of the crew spoke English. If you asked a question about a meal or directions around the ship, they did smile at you, but couldn't answer you. We were surprised that a cruise ship out of an American port wouldn't make any efforts to have crew members who could communicate with you. After the Thursday night show, the captain made a presentation on stage, talking about how the crew were a big family and got along so well, but MANY of the passengers were saying that it was too bad the crew didn't want to deal with the guests. The topper for the cruise was our "excursion" in Nassau, which was supposed to be a 2 1/2 hour tour around the capital, leaving the ship at noon, including sights of the mansions, cathedrals and 18th century fortresses, followed by "a stop at a local beach for a quick dip before you begin your return drive to the port and your ship". However, when we docked, our ship was followed into port by three other cruise ships, who all disembarked their passengers at once. There was absolute chaos on the dock as people tried to start their excursions. A man came along the line and hollered that our group was going to have "a one hour tour and two hours on the beach". People started yelling that was not the program, so the man conferred with other people. We still didn't know what was going on and finally boarded the buses just around 1 pm. The driver gave us about a 30-minute tour, showing us almost nothing ("this is a school"), and then we were dropped off at a beach, and were told by Marco, an MSC crew member, that the buses would be back at 2:15. Then he said it would be 2:30. When that time passed, he said it would be 2:45. Finally, an independent bus came down the hill to the parking lot where about 50 of us were standing and said he would take us back to the pier for $2 each. We filled his bus, but then Marco got on the bus and told us to get off, that this bus "was not in the program". Many people yelled at him and told HIM to leave the bus. Finally, he left and we returned to the dock by about 3:45. Since we had to be back on board by 5:30, there wasn't time to do much of anything else in Nassau, so we got on the ship. We went to "customer service" (although I have a hard time calling it that, since they didn't provide customer service at all on the Divina) to put in a complaint about the NON excursion, but were told we had to go to the excursion desk which opened at 7 pm. Another man was there before us, and he was absolutely furious. A second bus went to help the people at the beach area, but Marco did make those people get off the bus -- and the "program" buses didn't arrive until 4:15, so the entire stay in Nassau was used up waiting around. After dinner, we went to the excursion office -- and there was Marco! Several other people were there, too, so when we all realized we were not going to get any satisfaction from Marco, we asked to see the manager. She listened to the issues and asked all of us to write formal complaints, but said she couldn't do anything. We were all asking for refunds of what we paid for the excursion. Apparently, no one on the Divina has any authority to handle customer issues, which is really bad. We have contacted our credit card company to deny the charge for the non-excursion ($55 each). The ship is beautiful and the cabin was not bad, although there was mold in the shower tile which was not nice to see. The food wasn't anything special, for the most part. Wait staff couldn't understand English, either. All in all, we were so disappointed and will never take an MSC cruise again. We kept hearing the same thing from almost everyone else we talked with onboard, too. Passengers who are regular cruisers were saying that they had never seen this kind of poor service on any other ship. Too bad. Read Less
Sail Date April 2015
We just returned from a cruise on the MSC Divina. As we were disembarking on the last day of the trip, it seemed to us that every comment we heard echoed our own feelings of the cruise we had just experienced. We have been on a number of ... Read More
We just returned from a cruise on the MSC Divina. As we were disembarking on the last day of the trip, it seemed to us that every comment we heard echoed our own feelings of the cruise we had just experienced. We have been on a number of cruises with different companies and will never again travel on MSC. Here are the reasons for our decision: On the positive side of the experience, the ship is beautiful and it is kept very clean. The cabins were very nice and roomy. The evening shows were presented in a beautiful theater and each show was excellent and as good as anything we've seen outside of Vegas. The negative side of the experience out weighed the positive by far. To start with, from the minute we walked onto the ship we felt like we were constantly being sold things. I realize this is common on cruise ships but this seemed even worse than normal to us. Not only do they have shops but they have tables set up everywhere selling watches, jewelry, etc. There is one little ice cream machine that only operates for a few hours a day but then you can purchase gelato any time you want it. The list of things for sale seems to be non-ending. The restaurants for sit down meals were very crowded (waiters constantly bumping into your chair or each other) and the service was very slow. Each nights dinner was at least a two hour experience of waiting and the food served was marginal at best. The menu appeared to be very interesting but then when you got your food it was not hot (or cold) as it should be, not very tasty and poorly presented. The buffets offered a wide selection of food but none of it was very good and it was never kept at the proper temperature. Hamburgers, French fries, pizza, etc. were all cold. Morning eggs (scrambled or omelets) and bacon/sausage were all cold. This was not one morning, it was every morning. We are drinkers and enjoy a cocktail before and during our dinner meal. MSC offers drink ticket books you can purchase that contain 18 drinks that averages the price of each drink to somewhere around $5, which isn't bad, but the drinks are poured very strictly with only 1 1/2 oz. per pour. When you drink scotch on the rocks, as I do, this isn't very much and doesn't compare well with a normal restaurant pour. Our biggest disappointment came when we purchased the "upgraded" package of wine that costs $160 for 7 bottles of wine (almost $23 per bottle). Each night we ordered a different bottle of wine in search for one that we could even say was good. We never accomplished that goal. The wine selections were simply poor and the price vs. the quality was a complete rip off. I think the biggest problem of the whole cruise is that the help is from countries all over the world and very few speak or understand English. We would constantly try to talk to our cabin boy or waiter and they would just stare at us with a blank look on their face. On top of this, the help just didn't seem to care about the passengers. The management talks a big game of service but the message has not gotten down to the trenches. The service was nonexistent. We suggest you choose a different cruise line. Read Less
Sail Date April 2015
While it was only my sixth cruise it was by far the worst experience. It's a shame since the Divina is the most beautiful ship I've sailed on. Starting from the long lines boarding, being short changed in Bermuda by 14 hours, ... Read More
While it was only my sixth cruise it was by far the worst experience. It's a shame since the Divina is the most beautiful ship I've sailed on. Starting from the long lines boarding, being short changed in Bermuda by 14 hours, poor attitudes, lack of being able to be understood and only fair quality food it was very disappointing. Even the specialty dining experiences were a huge disappointment, save the pizza when you could finally get someone to wait on you. That was sad since there was almost no one there and we still waiting a very long time to get waited on. Something as simple as not being able to get sufficient ice in drinking water to asking for a scotch old fashioned only to be given scotch in an "old fashioned glass". I had to teach the bartender how to make an old fashioned. The bright spots were the shows. Entertainment was very good. Plus the only staff I felt we got good service and great attitude from were those who cared for our rooms. I have never heard so many negative comments as those throughout the entire cruise on the Divina. I felt sorry for those who were experiencing their first cruise I told a number of them to please not judge cruising by this experience. Read Less
Sail Date April 2015
The one and only good note was the entertainment. Dinner almost every night was two hours or more. Food not very good, selections was even worse. Servers rude and don't order drinks for dinner you will never see you card again. ... Read More
The one and only good note was the entertainment. Dinner almost every night was two hours or more. Food not very good, selections was even worse. Servers rude and don't order drinks for dinner you will never see you card again. Mid-night buffet non-existence, only cold pizza and bad lunch meat. Change of itinerary, we lost one hole day in Bermuda, no good reason. Seas flat to Bermuda two days at sea. Sail date 11-4-14 to 18-4-15, from Miami to Bermuda which should been 3 days cut to 1 3/4 days to Nassau Bahamas 1/2 in port. Overall we had three days at sea with very little activities to choose from. Read Less
Sail Date April 2015
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.7
Rates 5.0 3.7

Find a MSC Divina Cruise

Easily compare prices from multiple sites with one click