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199 MSC Cruises MSC Divina Cruise Reviews

MSC Divina is a beauty queen by itself, but GUEST SERVICE, does not seem to be in their vocabulary, so if this part is important for you, before you book on MSC look at what you might get on other cruise lines. I got badly injured on ... Read More
MSC Divina is a beauty queen by itself, but GUEST SERVICE, does not seem to be in their vocabulary, so if this part is important for you, before you book on MSC look at what you might get on other cruise lines. I got badly injured on one of their ship, I was 10% responsible and they were 90%. I had no help in any way and had to pay the Dr on board the ship and not enjoy the cruise like I should have. I have written 10 times, call them 8 times, stayed on the line for more than 45 minutes and every time the line goes dead, If you get to talk to someone, they will transfer you to someone else and again you go in circles. In more than 40 cruises with more than 10 different cruising company, this is the worst one up to a point, where I made a 140 suggestions to improve. Out of My 18 days cruise, 14 where done in my cabin because of the injury I sustained because of them. No Excuse and I had to pay for the bill. Since we were doing the crossing from Europe to US, we were 8 DAYS NO INTERNET AND NO TV this ship is gorgeous, and at least there were 2 people (staff that made a difference, otherwise, I would have left and gone back home* loosing some hollidays is not what I was expecting. Embarkation 6 hours Passport check in Porto Rico, some passagers did not get out of the ship before 4;00 pm and we were leaving at 4;30 pm Dining, slow, cold, and our assistant waiter ONLY Spoke Spanish, I had cold snails in garlic butter, you could spread the butter on your bread Entertainment same people on the show during 10 days out 18 Service, 640 passagers only spoke French, 1 or 2 of the staff spoke French I wrote a review with 140 suggestions Good part, our cabin was spacious Read Less
Sail Date October 2015
The MSC Diving is an absolutely beautiful ship and all of the ports of call were wonderful - if only things on the ship were as good. Cons: 1. The food in the buffet - deck 16. The catering is for the European clientele and not for ... Read More
The MSC Diving is an absolutely beautiful ship and all of the ports of call were wonderful - if only things on the ship were as good. Cons: 1. The food in the buffet - deck 16. The catering is for the European clientele and not for Canadians, British and American. Food is heavy and sits in pools of oil. Very difficult to find food to eat. Also noted that the food handlers did not use gloves. Passengers were not encouraged to use Purell. The buffet area was congested during the lunch - 4:00 pm hours - people were actually fighting over food, no seats available. The coffee is pathetic as is the iced tea. 2. Communication to passengers on the ship: Almost non existent except for emergency announcements that did come through to the cabin. If the cruise director was speaking, you had to open your door to hear what was being said. Not much communication from the Bridge - no information re " we are approaching the port of ....and passengers will disembark on deck .... For disembarkation we simply had to guess what deck to go to or just follow those walking down the stairs also looking for the exit. 3.Stateroom - well the bathroom was the best part. The rest - well - needs updating. The couch, carpet and bed have seen better days. The bed linen/pillows need to be replaced. The sheets are thread bare and not clean. The duvet cover smelled like it had not been changed from the last passengers. 4. Staff at the guest services - often rude and non accommodating. Stateroom attendant: Not very effective - never knew when he was going to show up - didn't always tidy up the room very well - was rude to me at the end of the cruise and we did not give him a personal tip. 5 .Michael the Shopping Consultant - really? Does everyone really have to line up to get a letter from him for the shops - particularly in Barbados - we had been five days crossing the Atlantic and people were anxious to get off the ship. We were all backed up at the exit due to people getting letters from Michael signed so they could shop in stores that apparently would give you a discount with his signature. Must be a better way of doing this. Pros: 1. Ports of Call: Barcelona, Malaga, Funchal, Barbados, St. Martin, Martinique, St, Thomas & San Juan - all exceptional choices - wonderful experiences at each port of call. 2. The ability to self assist at the end of the cruise - easy and seamless. 3. Lounge Staff - especially those who are working on the ship and are far from home - we met two lovely young people on Deck 5 - they were friendly and most accommodating to our needs and also loved to chat with us. 4. Safety - passengers did the mandatory training on embarkation and also the staff did their safety training on a regular basis. Very impressive. The coast guard also did inspection of the ship - also impressive. We felt very safe and knew what to do and where to go in an emergency situation - fortunately did not need to do so. All went well. Just as a comment, I know cruise lines have their own excursions for the various ports - but having some information on what is available locally would also be of great assistance. You do not get this information until you are off the ship and meet with the local tourist folks or individual vendors. It would have been helpful to have a map and some information so informed decisions could be made prior to arriving at Port. Definitely this cruise line, as are others, are in the money making business, but it certainly would enhance the customer service level. We have used other cruise lines and will definitely not use MSC again. Read Less
Sail Date October 2015
We just returned from an 18 day transatlantic cruise on the msc divina and it was the cruise from hell!!! We are experienced cruisers and this was, by a mile, the worst company we have ever sailed with. Although we could write a book about ... Read More
We just returned from an 18 day transatlantic cruise on the msc divina and it was the cruise from hell!!! We are experienced cruisers and this was, by a mile, the worst company we have ever sailed with. Although we could write a book about our experience, we will give just a few instances of what we put up with. The many people we spoke with aboard ship agreed that msc is not a cruise line they would use again. First, and most important, the lack of sanitation standards in areas where food is available was frightening. This ship is ripe for a norovirus! We witnessed very few people attempt to use the hand sanitizers before entering a restaurant or the buffet. There was one hand sanitizer available at each door to the buffet but 90% of the time they were either empty or broken. We witnessed people reaching into the buffet and picking up food by their hands. We witnessed people using the tongs to pick up the food and then laying the tongs back onto the food. We witnessed officers reach into the covered pasty stand at the café italia and take pastries using their hands rather than the tongs available. Second, msc stands for mediterranean shipping company and from the first to the last day we were treated as cargo by the staff. In particular, the employees of guest services are extremely rude and unprofessional, and would rather not be bothered by the passengers. For example, we witnessed a passenger discussing an issue with a front desk staff person. He was treated rudely and was not offered any assistance. The front desk person then turned to his peers and began loudly, laughingly and expressively mocking the guest. Each time we talked with a staff member at guest services we were made to feel as though we were imposing upon them. For example, the most serious issue we brought to their attention was the noxious smell of very strong fumes from the use of deck cleaning solvents and painting being done on the ship the last 9 days of the cruise, particularly in our hallway on deck 9 and in our room. We reported the issue on the second of the 9 days and were informed that no painting was being done. We returned to guest services the following day to report that we saw where painting was being done and solvents were being used only to be told that the chemicals were non-hazardous. In speaking with a number of guests and crew, all responded that they were bothered by the fumes as well. By the final day of the cruise we found it impossible to find an area within the ship where we could not smell the fumes. Third, the staff did nothing to manage the disembarkation process at ports, which resulted in people shoving, pushing, crowding, and coming from all directions to use the two gangplanks, which were simultaneously used for embarkation. It was extremely stressful and unnecessary chaos! Read Less
Sail Date October 2015
Decor - MSc Divina's decor attempts to be an elegant and sophisticated, however its over the top sparkly and glittery appearance resulted in it looking extremely tacky. Service - There is a 15% service charge on everything ... Read More
Decor - MSc Divina's decor attempts to be an elegant and sophisticated, however its over the top sparkly and glittery appearance resulted in it looking extremely tacky. Service - There is a 15% service charge on everything including a daily standard charge. Personally i prefer to tip staff for good service at my own discretion. The staff were blunt, unmotivated and moody - service was extremely poor except from 1 waiter. Whist on our stay I was informed by 3 members of staff that the 15% service charge does not go to the staff - which is a complete joke! Food - Food on cruises is meant to be amazing according to others I know who have travelled on cruises such as P&O. The food was awful. It was bland boring and 80% is microwaved - such a disappointment. Wine - Honestly disgusting. When I complained to the waiter about this they laughed and said I know its horrible. Spa - Whilst on the cruise I had 2 treatments - a full body massage and a facial. The massage was good however after the treatment they try and sell you products like crazy. After my massage she tried to sell me toning cream - and she was extremely rude (i am a UK size 10, not overweight) and she said that i have fat legs. Ultimately making me cry. Such poor and unprofessional service. My second treatment was a facial which was okay however the staff member stank of smoke throughout at left the room half way through without saying anything. Pool - The ship has multiple pools which are tiny. Sitting around the pool on the deck is not relaxing it is chaotic and manic. Far too many people - barely find a free sun lounger and if you do all you can hear over the load speaker is either bingo or salsa lessons. The ship felt like a moving Butlins . Excursions - Complete rip off, you can do it for a 1/4 of the price and half the time travelling and waiting around. Bedrooms - Did not hoover the entire week we were there. The bed linen and towels all had slight marks and stains on them and the pillows were filled with broken up foam - extremely lumpy and horrible to lie on. Read Less
Sail Date July 2015
This had to be the worse experience ever cruising. The boat was beautiful but the worker's didn't seem to want to be there to help or answer questions. They lost our bag from the start and didn't get it until 4 or 5 hrs ... Read More
This had to be the worse experience ever cruising. The boat was beautiful but the worker's didn't seem to want to be there to help or answer questions. They lost our bag from the start and didn't get it until 4 or 5 hrs later, I kept asking them at the desk and kept being ignored. There is only 1 buffet on the ship so just imagine everyone rushing it all at one time, the food was horrible. It seemed to be the same food over and over, then at dinner time in the dining area the food was worse then jail food or a homeless shelters food. It all came out cold and reheated. The drink package on board was very overpriced and by the time you wanted a drink you'd probably not want one anymore. The passenger's from Europe were so rude and stare a lot, they don't know how to line up so be aware of that. I don't recommend this ship to anyone at all, find a different cruise line... and MSC step your game up because you are the WORSE cruise line we've all experienced so far, be more organized! Read Less
Sail Date July 2015
Arrived In Barcelona Airport, MSC guys told us we weren't on there list so wouldn't take us to port. They were extremely rude. we had to pay for taxi to port even though we had it included in our package. MSC said they would put ... Read More
Arrived In Barcelona Airport, MSC guys told us we weren't on there list so wouldn't take us to port. They were extremely rude. we had to pay for taxi to port even though we had it included in our package. MSC said they would put €25.00 on each cabin but only put it on 3 cabins. When i went to reception about it they advised they would send email but wasn't that interested. I went down again 2 days after that but said they can do nothing about it. We were to have 4 cabins beside each other, we were all on floor 9 but 2 were on one side of the ship and the other 2 were other side of the ship, MSC were not interested Evening Restaurant was a joke. we had the late sitting which was 9pm you had to queue up the stairs to get into it and when you eventually did get your table we never got our meal till 11pm that night. Ship is like a cattle market not big enough for all the people they have on it. Not enough sunbebs pool attended put them in all the walk way which was very dangerous as you couldn't move around your bed if you moved you were on top of someone else which caused a lot of arguments between passengers. A lot of people said it to them and they just said nothing we can do. I booked this for my 30th Anniversary and was totally disappointed. This was my third cruise but would never go with MSC again or recommend them. We had a ball with Royal Caribbean they did everything they could to help that's what i call a cruise. Read Less
Sail Date July 2015
I want to share experience on this cruise lien . I have been on a few other mediterranean cruise this was by far " the worse cruise ever" i will not recommend this cruise. The ship is nice and well decorated. However ... Read More
I want to share experience on this cruise lien . I have been on a few other mediterranean cruise this was by far " the worse cruise ever" i will not recommend this cruise. The ship is nice and well decorated. However the food was horrible. This was my 6th crsie, i am not new to cruising but i had never had such a horrible service. The worst part was to be charged extra even though we had paid off our balance and had a zero balance. There are so short staff every time we called from desk you had to try 6 to 7 times till they pick up. They are so short staff that one time they forgot to wake us up after putting a wake up call and all he said was well my co worker forgot. We almost missed our flight. My friend hurt her foot . No one picked up at the clinic the nurses were only there on certain hours? As if accidents have a certain time, and they said u have to pay $150 first to see the nurse. The clinic was closed, can u believe this? (I am a medical profession myself) The food was relay really and fruits were old. The formal dinner was awful. The servers at the formal dinner were rood. Impolite and obnoxious. the meat were frozen. Veggies were frozen. I will not waste my money on this cruise. Even though the stops and were great being on the ship was such a bad experience. Bed sheets smelled like body odor. We had to ask them to change them. Read Less
Sail Date June 2015
My worst cruise ever! I’ve sailed twice with Tompson, twice with MSC Fantasia, with MSC Orchestra and MSC Lirica but MSC Divina brings shame onto an otherwise good cruise company. The staff was rude, unhelpful and poorly trained. The ... Read More
My worst cruise ever! I’ve sailed twice with Tompson, twice with MSC Fantasia, with MSC Orchestra and MSC Lirica but MSC Divina brings shame onto an otherwise good cruise company. The staff was rude, unhelpful and poorly trained. The schedules were confusing, and entertainment were not great. I get the impression that they care very little about the passengers enjoying their holiday. In fact, it’s more like they were there to ensure the “cattle” gives little trouble. You know the type? - the bored, uninterested girl at the checkout who is just waiting for her shift to be over, and please don’t ask for/about anything because she’s not in the mood! The only courtesy I got was from the Indonesian staff. Obviously, it’s dysfunctional management from the captain downwards. Almost all departments showed a lack of standard. I promise myself never to sail with Divina and I’ll be sure to spread the word. Call me old-fashioned but my view is that staff & officers on Divina has a duty to try their best to ensure passengers have a delightful holiday NOT ARGUE! My excursion was at 2:30pm but Junior Club opens at 2:30pm! Explain that! Even though in the leaflet given me on embarkation states that it'll open 15mins before 1st excursion! Stupid girl said it's my fault I didn't inform them the day before even though it was not stated ANYWHERE that I had to! Call that having passengers welfare in mind??? Other staff too demonstrated the bored, unhelpful attitude(e.g. Aurea Spa, reception etc). If you don't mind being treated like cattle, then board MSC Divina. Read Less
Sail Date May 2015
I can't say enough about how pretty the MSC Divina is. Its a good thing she is relatively new because the maintenence and general upkeep are being overlooked. Sinks pulling away from walls, tiles in the pool area missing and lights ... Read More
I can't say enough about how pretty the MSC Divina is. Its a good thing she is relatively new because the maintenence and general upkeep are being overlooked. Sinks pulling away from walls, tiles in the pool area missing and lights broken or missing. The dining room have us packed in like sardines. There isn't enough room for the "non-servers" to pass thru without bumping into your chair. The food isn't worth it anyway. MSC leadership is the worst I have ever seen. (Ive been on 31 cruises) If MSC was the only cruise company I guess I would just vacation another way. Never again MSC. The cruise director joked that MSC was started and run by a bored billionairs wife. It shows! Read Less
Sail Date April 2015
Our MSC Divina cruise (April 11-18) started out oddly. No one met boarding passengers to tell them anything about the ship, so we were all milling around, not sure what to do or where to go, since we boarded at 12 noon and could not get ... Read More
Our MSC Divina cruise (April 11-18) started out oddly. No one met boarding passengers to tell them anything about the ship, so we were all milling around, not sure what to do or where to go, since we boarded at 12 noon and could not get in our cabins until 3 pm. When we finally got to the cabin, we didn't know how to turn on the lights. There was nothing on the wall beside the switch to inform you and, of course, we had not received any information about this, either. This is common in Europe, we heard, but new to us. Next, we learned that our itinerary had been changed, giving us only 1 1/2 days in Bermuda instead of two full days. Don't know where that time went, since the Nassau time hadn't been extended. We know that itineraries can be changed, but the explanation given in the daily program didn't make sense. Our prime reason for taking the cruise was to go to Bermuda, so we were very disappointed. The daily program said, for the day we arrived in Bermuda, that the ship had made alternate arrangements for transport around the island besides the buses and ferries, but didn't explain what those were? Throughout the cruise, there was constant frustration by the fact that almost none of the crew spoke English. If you asked a question about a meal or directions around the ship, they did smile at you, but couldn't answer you. We were surprised that a cruise ship out of an American port wouldn't make any efforts to have crew members who could communicate with you. After the Thursday night show, the captain made a presentation on stage, talking about how the crew were a big family and got along so well, but MANY of the passengers were saying that it was too bad the crew didn't want to deal with the guests. The topper for the cruise was our "excursion" in Nassau, which was supposed to be a 2 1/2 hour tour around the capital, leaving the ship at noon, including sights of the mansions, cathedrals and 18th century fortresses, followed by "a stop at a local beach for a quick dip before you begin your return drive to the port and your ship". However, when we docked, our ship was followed into port by three other cruise ships, who all disembarked their passengers at once. There was absolute chaos on the dock as people tried to start their excursions. A man came along the line and hollered that our group was going to have "a one hour tour and two hours on the beach". People started yelling that was not the program, so the man conferred with other people. We still didn't know what was going on and finally boarded the buses just around 1 pm. The driver gave us about a 30-minute tour, showing us almost nothing ("this is a school"), and then we were dropped off at a beach, and were told by Marco, an MSC crew member, that the buses would be back at 2:15. Then he said it would be 2:30. When that time passed, he said it would be 2:45. Finally, an independent bus came down the hill to the parking lot where about 50 of us were standing and said he would take us back to the pier for $2 each. We filled his bus, but then Marco got on the bus and told us to get off, that this bus "was not in the program". Many people yelled at him and told HIM to leave the bus. Finally, he left and we returned to the dock by about 3:45. Since we had to be back on board by 5:30, there wasn't time to do much of anything else in Nassau, so we got on the ship. We went to "customer service" (although I have a hard time calling it that, since they didn't provide customer service at all on the Divina) to put in a complaint about the NON excursion, but were told we had to go to the excursion desk which opened at 7 pm. Another man was there before us, and he was absolutely furious. A second bus went to help the people at the beach area, but Marco did make those people get off the bus -- and the "program" buses didn't arrive until 4:15, so the entire stay in Nassau was used up waiting around. After dinner, we went to the excursion office -- and there was Marco! Several other people were there, too, so when we all realized we were not going to get any satisfaction from Marco, we asked to see the manager. She listened to the issues and asked all of us to write formal complaints, but said she couldn't do anything. We were all asking for refunds of what we paid for the excursion. Apparently, no one on the Divina has any authority to handle customer issues, which is really bad. We have contacted our credit card company to deny the charge for the non-excursion ($55 each). The ship is beautiful and the cabin was not bad, although there was mold in the shower tile which was not nice to see. The food wasn't anything special, for the most part. Wait staff couldn't understand English, either. All in all, we were so disappointed and will never take an MSC cruise again. We kept hearing the same thing from almost everyone else we talked with onboard, too. Passengers who are regular cruisers were saying that they had never seen this kind of poor service on any other ship. Too bad. Read Less
Sail Date April 2015
We just returned from a cruise on the MSC Divina. As we were disembarking on the last day of the trip, it seemed to us that every comment we heard echoed our own feelings of the cruise we had just experienced. We have been on a number of ... Read More
We just returned from a cruise on the MSC Divina. As we were disembarking on the last day of the trip, it seemed to us that every comment we heard echoed our own feelings of the cruise we had just experienced. We have been on a number of cruises with different companies and will never again travel on MSC. Here are the reasons for our decision: On the positive side of the experience, the ship is beautiful and it is kept very clean. The cabins were very nice and roomy. The evening shows were presented in a beautiful theater and each show was excellent and as good as anything we've seen outside of Vegas. The negative side of the experience out weighed the positive by far. To start with, from the minute we walked onto the ship we felt like we were constantly being sold things. I realize this is common on cruise ships but this seemed even worse than normal to us. Not only do they have shops but they have tables set up everywhere selling watches, jewelry, etc. There is one little ice cream machine that only operates for a few hours a day but then you can purchase gelato any time you want it. The list of things for sale seems to be non-ending. The restaurants for sit down meals were very crowded (waiters constantly bumping into your chair or each other) and the service was very slow. Each nights dinner was at least a two hour experience of waiting and the food served was marginal at best. The menu appeared to be very interesting but then when you got your food it was not hot (or cold) as it should be, not very tasty and poorly presented. The buffets offered a wide selection of food but none of it was very good and it was never kept at the proper temperature. Hamburgers, French fries, pizza, etc. were all cold. Morning eggs (scrambled or omelets) and bacon/sausage were all cold. This was not one morning, it was every morning. We are drinkers and enjoy a cocktail before and during our dinner meal. MSC offers drink ticket books you can purchase that contain 18 drinks that averages the price of each drink to somewhere around $5, which isn't bad, but the drinks are poured very strictly with only 1 1/2 oz. per pour. When you drink scotch on the rocks, as I do, this isn't very much and doesn't compare well with a normal restaurant pour. Our biggest disappointment came when we purchased the "upgraded" package of wine that costs $160 for 7 bottles of wine (almost $23 per bottle). Each night we ordered a different bottle of wine in search for one that we could even say was good. We never accomplished that goal. The wine selections were simply poor and the price vs. the quality was a complete rip off. I think the biggest problem of the whole cruise is that the help is from countries all over the world and very few speak or understand English. We would constantly try to talk to our cabin boy or waiter and they would just stare at us with a blank look on their face. On top of this, the help just didn't seem to care about the passengers. The management talks a big game of service but the message has not gotten down to the trenches. The service was nonexistent. We suggest you choose a different cruise line. Read Less
Sail Date April 2015
While it was only my sixth cruise it was by far the worst experience. It's a shame since the Divina is the most beautiful ship I've sailed on. Starting from the long lines boarding, being short changed in Bermuda by 14 hours, ... Read More
While it was only my sixth cruise it was by far the worst experience. It's a shame since the Divina is the most beautiful ship I've sailed on. Starting from the long lines boarding, being short changed in Bermuda by 14 hours, poor attitudes, lack of being able to be understood and only fair quality food it was very disappointing. Even the specialty dining experiences were a huge disappointment, save the pizza when you could finally get someone to wait on you. That was sad since there was almost no one there and we still waiting a very long time to get waited on. Something as simple as not being able to get sufficient ice in drinking water to asking for a scotch old fashioned only to be given scotch in an "old fashioned glass". I had to teach the bartender how to make an old fashioned. The bright spots were the shows. Entertainment was very good. Plus the only staff I felt we got good service and great attitude from were those who cared for our rooms. I have never heard so many negative comments as those throughout the entire cruise on the Divina. I felt sorry for those who were experiencing their first cruise I told a number of them to please not judge cruising by this experience. Read Less
Sail Date April 2015
The one and only good note was the entertainment. Dinner almost every night was two hours or more. Food not very good, selections was even worse. Servers rude and don't order drinks for dinner you will never see you card again. ... Read More
The one and only good note was the entertainment. Dinner almost every night was two hours or more. Food not very good, selections was even worse. Servers rude and don't order drinks for dinner you will never see you card again. Mid-night buffet non-existence, only cold pizza and bad lunch meat. Change of itinerary, we lost one hole day in Bermuda, no good reason. Seas flat to Bermuda two days at sea. Sail date 11-4-14 to 18-4-15, from Miami to Bermuda which should been 3 days cut to 1 3/4 days to Nassau Bahamas 1/2 in port. Overall we had three days at sea with very little activities to choose from. Read Less
Sail Date April 2015
Very dispointed with this cruise. The food had no flavor. The buffet offer thesame thing thoughoutthe wholebuffet. Exceptone areavery small.at night only a small sectionof the buffet was open. Not a big variety. the main dining was ... Read More
Very dispointed with this cruise. The food had no flavor. The buffet offer thesame thing thoughoutthe wholebuffet. Exceptone areavery small.at night only a small sectionof the buffet was open. Not a big variety. the main dining was verynice in decor. butthe food was small and no flavor. Nightclub close early. Casino was to small for 3700 people on board.for the three days at sea . I would never go on this ship again. And I would not recommed it to my freinds. Also not enough smojing areas for the smoker. Read Less
Sail Date April 2015
Horrible. Horrible. Horrible. .I was told my balcony stateroom would be on deck 12, midship, starboard side and came with 24 drink vouchers. After my cabin was assigned on deck 8 I called MSC...I was told there were no notes in the system ... Read More
Horrible. Horrible. Horrible. .I was told my balcony stateroom would be on deck 12, midship, starboard side and came with 24 drink vouchers. After my cabin was assigned on deck 8 I called MSC...I was told there were no notes in the system that made mention of this. We booked the cruise onboard the Divina on a previous cruise by the cruise consultants, they told us the notes would be put in the system for 24 vouchers, deck 12 mid ship, starboard with $200.00 on board credit, but obviously was never put in the system because their "computers were down" I was booked in 5 different cabins by the time the ship left port in Miami..I was never told that the complete itinerary had been changed, giving us less then 2 days in Bermuda, which was the reason I booked this cruise in the first place. Only 5 hours in Nassau was completely ridiculous. We should be reimbursed for the changes and times in ports. Why should we pay full price for less of a cruise then booked.. And MSC never gave anyone the real reason for the change. Some passengers told us they received e mails that told them about the change on the second day in Bermuda. Too late then.. .Embarkation took over 2 hours in line with hundreds of complaining, disgusted and tired passengers. After my suitcase arrived I found severe damage, I opened it and found 2 large cans of sunscreen with the tops broken off and all my clothes covered and soaked with sunscreen which contains denatured alcohol. They were in zip lock bags and wrapped in 2 additional plastic bags when they were packed, we found them out of the bags in the suitcase, which meant someone opened my bag and never reported it to the ship..Needless to say everything was ruined. After making out a formal complaint, the ship sent someone to look at all these items and I was told they would wash or dry clean the clothes, repair and clean the suitcase. After 2 different cleanings and nothing but a bathing suit to wear for 3 days, I was left with ruined and bleached out clothes and a damaged suitcase. Oh well, and "sorry about that" is what I was told.. I asked if someone could assist me with the broken suitcase (broken wheels) on disembarkation and was denied the help. I was never even offered a free meal in a specialty restaurant or a free drink for what had happened. Some nights you had a difficult time finding enjoyable entertainment. Minimum announcements to tell you what was available (except for the bulletin) on board and no announcements on disembarkation day to explain which color was disembarking at which times. The television had a scrambled signal for most of the cruise, which was the same on the prior cruise. No channels to speak of except cartoons, Spanish stations and CNN.. My last and final cruise with MSC. Now to file my damages which I was told not to hold my breath for a complete reimbursement by crew members. I won't waste my time with this cruise line again, they can never measure up to a Norwegian, Royal Caribbean or Carnival. And I have been on almost 50 cruises with many different lines.. When I arrived home I filed a report and damage claim as told. After waiting two month's I was offered $50.00 or $50.00 towards my next cruise as onboard credit. With well over $600.00 in damages I told them to keep their slap in the face offer and just won't sail them ever again. Read Less
Sail Date April 2015
We went on the valentine day cruise as and alternative to candy and flowers,etc thinking we would have a better time cruising boy were we wrong embarking was not so bad although the rooms were not ready until 4pm our bags did not show up ... Read More
We went on the valentine day cruise as and alternative to candy and flowers,etc thinking we would have a better time cruising boy were we wrong embarking was not so bad although the rooms were not ready until 4pm our bags did not show up until 9pm and one was missing, we finally found found it at the reception desk at 1130pm during this time there were 3 towel carts stacked in front of the door on the rm (I call and had them removed the carts) coming on the ship there was no music, bon voyage party or anything close to having fun. at night we tried to go the disco there was on Spanish music on deck Spanish music no blended music for everyone, the buffet were the same every day bland pasta and sandwiches, breakfast was no better no omelette stations and half cook bacon. What really tick me off was we dock on a Sunday in Nassau, did they not know that every thing was closed on sunday except the shops that canters to the ships that are dock, we had nothing to do except gamble at the Atlantis hotel, what a waste of time and on the ship gambling they had no way of identifying the premier gamblers, maybe to give free drinks to or inviting them back since they spent so much money trying to entertain themselves, I have to many stories to tell about this voyage that went wrong, Carnival Cruise line has it's faults but they do circles around MSC never again Read Less
Sail Date February 2015
Let me start by saying had a great time with my family. Without them I would have flown home on the first port of call. Stayed in yacht club which was beautiful and clean. Service was great. Hard to find something very good to eat. All the ... Read More
Let me start by saying had a great time with my family. Without them I would have flown home on the first port of call. Stayed in yacht club which was beautiful and clean. Service was great. Hard to find something very good to eat. All the food except for the filet seemed to be overly dressed. Food at midnight feast is not there. Just small sandwiches. This ship is for Europeans who are visiting America and want to go on a cruise that is their style. Meaning quiet no loud entertainment, no steel band, no carribean feel This ship is full of tea time and boring ass music around the bar areas. I've been on royal and ncl. Both have great food and entertainment. The workers here are afraid to have fun on this ship. On other ships they will stop talk and laugh. Americans I give you this warning do not use this ship if you want to let loose and have fun. One thing I'm glad about is that my kids weren't there They would have cried in boredom. Msc stay in the Mediterranean Read Less
Sail Date February 2015
The MSC Divina is a huge disappointment! Not a cruise for Americans!! The Customer Service is horrible. None of the staff can speak or understand English fluently (including managers!) the food is disgusting ( on two different occasions I ... Read More
The MSC Divina is a huge disappointment! Not a cruise for Americans!! The Customer Service is horrible. None of the staff can speak or understand English fluently (including managers!) the food is disgusting ( on two different occasions I found hair in my food which was also served very cold!) I showed my plate to the waiter, he shrugged his shoulders like it was no big deal, then picked the hair out of my food and also stuck his finger in my food to see if it was cold. He told me to eat it and never offered a fresh plate!.. There is also a 15% service charge for tipping added to your bill, this is why I believe the Customer Service is so horrible, because they do not have to work hard or earn their tip it's automatically given to them. (Trust me I believe in tipping, as a salon owner and stylist I know first hand about tips! You have to smile, make conversation, and go out of your way to please the customer. There is also a $12.00 per person per day service charge that is given to the staff as tips! There was one waitress we found in the cigar bar- Kartika from Indonesia. This young lady was pleasant and if it wasn't for her I would have left the ship, even if I had to swim home I would have! It was that bad! I normally would not have wrote a bad review ( Momma always said if you don't have anything nice to say don't say anything at all!) sorry mom I had to let fellow Americans aware of this before they waste their hard earned money and time! Research research research before booking a cruise on the Divina! We learned a lesson the hard way! Hope this review will save someone money and help them find a cruise they can enjoy with friendly people, good food, and lots of fun! Good luck! P.s. Our luggage (which had my medicine inside) was lost. We were promised we would have it by 4:30 at the latest. No luggage-Again promised by 6:00 pm. No luggage at 6:00 pm another promise for 8:30 pm and again at 10:30 pm! Guess what, at midnight no luggage or medicine the staff didn't care or try to help find it! My husband and I had to search every floor and by 2:00am we found it outside another passengers door! The only thing MSC cares about is charging you money!! Period! Read Less
Sail Date February 2015
Embarkation was easy. Beautiful ship. Pools were beautiful but filled with salt water. Not kid friendly. Kids club was a joke. Food was horrible. Same food everyday at the buffets at breakfast, lunch, and dinner. Bacon at breakfast was ... Read More
Embarkation was easy. Beautiful ship. Pools were beautiful but filled with salt water. Not kid friendly. Kids club was a joke. Food was horrible. Same food everyday at the buffets at breakfast, lunch, and dinner. Bacon at breakfast was raw. Sit down dinner restaurants were beautiful but food was nothing to brag about. Same server for 7 nights yet we were always short on butter and coffee creamer and it seemed like it was a hassle for him to replenish. At times would ask "well how many more do you need?" Kids menu for sit down dinners was the same for 7 nights. No variety. The staff never smiled, cared, or acknowledge you on the ship. Drink voucher program is a joke. Drinks were watered down. Nothing to drink except water, coffee, tea at buffets during off times. During breakfast orange juice, cranberry juice, grapefruit juice was served from self serve stations, but if they ran out, oh well. No one was there to replenish. During lunch lemonade and cranberry juice was served, but again you had to get there before they "ran out for the day". The Pirate and Michael Jackson tribute shows were good. Disembarkation was easy. They stagger groups/colors and give you a specific time that you will leave the ship, but you have to leave your stateroom at 7am and wait for your time to disembark. Overall would not recommend. Stick with Disney. Read Less
Sail Date February 2015
This was our first time with MSC and our last...The ship is beautiful and thats about it..We did a back to back...the problem was the shows were the same for the first and second week, the food was the same and the entertainment was the ... Read More
This was our first time with MSC and our last...The ship is beautiful and thats about it..We did a back to back...the problem was the shows were the same for the first and second week, the food was the same and the entertainment was the same.When i asked the Guest Relatations Officer why this was.he said its because the Americans only cruise for one week,which i didnt think wasa reasonable answer.The majority oh passengers was mostly Italians and wow were they very noisy and very ignorant...All the announcements were given in about seven languages, even the bingo for one game took nearly 40 mins..No problem getting a sunbed, the pool was nice..We ate in the Black Crab restaurant, the food was ok I found the food in the buffet to be much better and more varied..Some people came into the restaurantin shorts which i didnt think was very nice..Overall this wasnt the cruise i expected it to be. Would i cruise with MSC again the answer is a big NO!!! Read Less
Sail Date January 2015
I'm a travel agent, and my agency business partner and I took a short cruise on the Divinia to check out this ship. We had both been on the MSC Poesia in 2010 so had previous experience with MSC. We did not board the ship until 1:30 ... Read More
I'm a travel agent, and my agency business partner and I took a short cruise on the Divinia to check out this ship. We had both been on the MSC Poesia in 2010 so had previous experience with MSC. We did not board the ship until 1:30 p.m. on Sunday January 11, and we disembarked this ship at 6:30 a.m. on Tuesday, January 13. We could not wait to get off. The Port of Miami is not that easy to get to, and we found out when we got there that there is no close parking near terminal F which is where the Divina was parked. It also cost us $40 to park at a lot that was for a different terminal. Luckily, we didn't have that many bags, so we could drag them ourselves to the main entrance for terminal F. It's not pleasant, and very inconvenient. We would advise you to find an off site parking lot and take their shuttle to and from the port. We stayed the night before in Plantation FL, and it was about a 30 min drive on a Sunday morning to get down to the port. On our return, it was a little nerve wracking driving through Miami's rush hour traffic. We were just glad to get out of there early before the traffic got any worse. Now about our experience. The service on this ship was terrible, the food was mediocre, and the ship was dirty. Every where we looked there was dirt. There was visible dirt, fingerprints and dust on the floors, the mirrors, the doors - every where. Our cabin was not clean when we boarded, and it was not cleaned until after 3:00 p.m. There were always cleaning carts in the hallways at any time of the day or night. There was a cleaning cart parked outside the door to the ladies bathroom next to our dining room constantly. It was never put away. There were dirty finger prints on the dining room doors, as well as on mirrors. Even outside on the pool and recreation decks there was dirt. Nothing any where on the ship ever looked clean to us. Every time I used a public bathroom they were dirty. When eating up in the food court, we noticed that there were always trays of dirty dishes sitting around. If the front of the house is dirty, what does the back of the house look like? The ship's hotel manager ought to be fired. My business partner has been in the travel industry for years and she and I both agreed that this was one of the worst cruises we had ever taken, mainly because the ship was so dirty. It is also very dark - dark colors every where in the décor and not very many windows in the public areas. The hallways and public areas are all broken up and it's like a maze to find anything. The best thing about MSC is their Spa. It is a Bali spa experience and we loved it. We remembered the Bali spa experience from the Poesia and the spa on the Davina was similar but larger. We especially loved the juice and smoothie bar in the spa where you could purchase healthy concoctions to drink. The fitness center was very small and did not have that many machines. There are many pools and whirlpools on this ship, but there are very few deck chairs. There are separate restaurants and pool areas for passengers book a Yacht Club experience. Only they can use them, and we did not go into that area so I can't report anything about them. They did have excellent entertainment on the ship. The musicians were extremely good, and the two shows were saw in the theater were very professionally done. The theater seats on this ship are comfortable, it's easy to see the stage regardless where you sit, and it has great acoustics. The food was average, and there never seemed to be enough of it on the buffet. The servers in the main dining room were not attentive, and didn't really care if they served you or not. Our two dinners in the MDR were not worth it. I'd almost be willing to bring my own food on this ship. When our waiter was questioned what kind of flavors of ice cream they had, he never knew, and didn't want to bother to find out. They never offered us coffee and we always, always, always had to ask for water. There were almost no desserts offered any where in the buffet or MDR. They wanted you to go to the Plaza area and BUY your desserts at their little shops. They featured drinks of the day on the dinner menu that contained Prosecco champagne, but when I asked to order a glass, I was told there was none on board. I felt like I was being nickled and dimed to death because I had to buy dessert & coffee if I wanted it. The front desk also told us they had no maps of the ships to give out because there were none on board. The bars all over the ship do have an excellent drink menu. The plaza area on one deck was unique and it is where the shops and small dessert restaurants are located. No windows in this area either. The entire ship was depressing to us. I also found the MSC website difficult to use for pre-cruise check in. Here's what happened to my credit card when I boarded. MSC put a total hold on my credit card account of $350.00 - $150 on Jan 11, and $200 on Jan 12. I got off the ship at 6:30 a.m. Jan 13 and had to go to the front desk and ask for our bills because they had not been delivered to the cabin, nor can you access your account on the ship's TV or from a kiosk. My total bill was $274.00. That $350.00 HOLD on my credit card stayed on my account for a week before my real amount was processed. That is using my money without my permission, and I do not like it at all. You may want to consider using cash for your account on this ship. There are a lot better cruise lines out there, and if MSC is going to keep attracting the American cruiser, they are going to have to improve their service, their food and clean up their ship. All in all not a good experience. Read Less
Sail Date January 2015
My cruise was on Dec. 13th 2014. My 13th cruise, first time on the MSC Divina. I had some expectations... I arrived at 1:30PM. The ship was leaving at 7PM. Embarkation was ok, no problem. I got in the ship. Very nicely decorated and roomy. ... Read More
My cruise was on Dec. 13th 2014. My 13th cruise, first time on the MSC Divina. I had some expectations... I arrived at 1:30PM. The ship was leaving at 7PM. Embarkation was ok, no problem. I got in the ship. Very nicely decorated and roomy. The room wasn't ready until 3PM. I went to have lunch. Usual cruise food but some of the food wasn't hot enough. I finally got into my cabin. Very roomy and spacious, I liked it a lot. I never met the steward who kept up my room until later on the cruise during dinnertime and disembarkation, More on that later... The rest of cruise went downhill from there. The entertainment and shows were nice. The entertainment team were great. Very nice and friendly. Some of activities were fun. Ports of call were nice except Great Stirrup Cay. I really liked St. Martin and have been previously to San Juan and Great Stirrup Cay was just a beach nothing more. Lunch was the same mediocre food as on the ship...Blah! Food at dinnertime was ok some days and really bad the others. Dinner service was horrible! Our server Alit from Indonesia did not cater to our table at all. He rushed us through dinner and we were the 2nd seating. Lobster night Thursday was a joke. We all wanted more lobster and gave us a face like I can't do that and it was going to take long. 2 minutes later our second lobster was on the table. As I was going to order a third lobster for myself I get the dessert menu shoved in my face. Really? Friday, "The Last Supper" on the ship. As I am in the middle of ordering my dinner I then looked up and my server disappeared to the table behind me to pull out a chair for the wife of a couple that was arriving. I told him what was that? We shrugged it off as if I was the offender, Very poor service! I guess he was getting extra tips from the table behind me... The day of disembarkation. We were told we had to vacate our cabins at 7AM! Now in other cruise lines you can stay in your cabin until you leave the ship. 10 mins. to 7, I got a knock on the door requesting my when I was getting out, 5 mins, later another knock. I don't know why you have to leave so early when the rooms have to be ready at 3PM. 8 hours to get a couple of rows of cabins ready? Disembarkation took a little longer than expected to get out of the ship... Overall, the ship was nice, spacious public areas. That's it... MSC being an Italian company needs to step it up considerably if they really want to compete with the big dogs on this side of the seas. I've had considerably better service and food and attention in other cruise lines. They have cheap prices for a reason. You get what you pay for. MSC needs to seriously change their marketing strategy and fix their website and change some of the staff and do a customer service overhaul with major training. Maybe then can they succeed. Let's hope because I will never go on an MSC cruise and my large family and vast friends will not go either. Word of mouth can be best advertiser or the best destroyer. Sorry MSC. First time and the last time. Ciao! Read Less
Sail Date December 2014
Getting on the ship was not hard at all, We had to wait a little while but it was easy getting on ship.  First off let me say its a beautiful ship.  The food in the buffet when we got on was yummy to say the lease. I really enjoy it! ... Read More
Getting on the ship was not hard at all, We had to wait a little while but it was easy getting on ship.  First off let me say its a beautiful ship.  The food in the buffet when we got on was yummy to say the lease. I really enjoy it! Now today was my birthday. So my travel agent told them it was!  So now I see the ship>>>>> the cabin was not ready, but I did sneak a peek!  SMALL!!!!!! ouch! inside was really small Now most times there a table to eat at and a chair (Sorry no room for either or) Ok no big deal Ok time for dinner we took early sitting (MISTAKE).  The waiter and Bus boy must of just got on board.  Terrible service would be saying something nice, that's how bad it was. We miss the show. But what really got me was I told them its my birthday and they the waiter that is said oh for $7 bucks we will sing to you.  WHAT!!!!!!! I'm not kidding they want to charge a fee of $7 bucks to sing happy birthday.  Oh they will give you a piece of cake ( but don't you get cake for desert anyway? )  I told the head waiter is that true About the $7 he said yes it is correct.  I was not pleased! Dinner service. It was terrible took over 3 hours to have dinner.  Bad food bad service I mean really BAD!!!!!!!!! you had to be there to understand I have been on 65 cruises. this was the worse service ever so I when to the head guyto ask to changed my table. They tell me no!  No. I say look its my birthday its already been a big let down please changed my table!  I had to fight with him for over 30 minute so some other guy came over.  Now I tell him how bad service was.  He says OH change her table.!  So i get a new table ( I should of stayed where I was! service just as horrible.  They need to fired the whole dinning room staff and kitchen team chef etc. and start again.. Entertainment was really good but you better get there at lease an hour before show time to get a seat.  Its called BINGO!!!!!! every night so they all show up to play at 7 PM and they don't leave.  so good luck fining a seat.  But once's you got that seat the shows were really very good.  In fact the entertainment staff was GREAT Loads of fun. But please don't have someone who does not speak English run trivia because no one understand her.. Plus she spent time telling us she was leaving after only one month I wonder why!!!!!!!! getting off the ship was a NIGHTMARE!!!!!!!!!!!!!!!!!!! lets just leave it at that did not get off till ten. I will never travel with this line again. The food is an important part the only thing that as really good was the PIZZA.  The Pizza is great; everything else ewwwwwwwww nasty . ship ran smoothly the captain did not give any update while on board.  What happen to the 12 o'clock talk by the captain ( not this guy) he never spoke. Oh I had the nerve to ask for a wash cloth ( you know the answer).  I Oh wait I say for a bar of soap!!! There is no soap on board this ship!  Only he dispenser nasty stuff! All in all I'm happy to be HOME!!!!!!!!!!!! NEVER AGAIN!!!!!!!!!!!!!WILL I SAIL THIS MSC LINE   Read Less
Sail Date December 2014
1. Absolute chaos in the port of Miami. Cabins were not ready until 3 and then it got crazy. Key cards malfunctioned. Huge lines....waiting for one of 4 guest relations people to assist you getting a new card. These often did not work. ... Read More
1. Absolute chaos in the port of Miami. Cabins were not ready until 3 and then it got crazy. Key cards malfunctioned. Huge lines....waiting for one of 4 guest relations people to assist you getting a new card. These often did not work. Personally mine broke 7 times. My parents 5 times. NEVER KNEW when the card would work. Each time you had to go down to the 5th floor and get a new one. There were no maps distributed on board. Everyone in my group of 22 was requesting them. Not even one posted in your room. 2. Mass chaos with the luggage. After waiting 6 hours found it myself in a prohibited section of the ship for employees only, left unattended. 3. The food was so awful that people were swarming to the buffet for pizza every chance they had. Massive chaos...pushing....not finding a place to sit. Packed all the time. The only great things on board were the coffee bar and the gelato....all else was on to cruise ship standards that I have experienced. 4. The Divina staff in general need much improvement with customer service. It is non-existent. There are exceptions with some....but don't bother attempting to get anywhere with guest relations. 5. Excursion videos used false advertising to lure in guests to book and when later multiples of guests complained they were told they would have to speak to corporate and could not help with any refunds. 6. The manager for the excursions desk can not communicate in English so good luck with any assistance. 7. On the 16 deck of the cruise ship late at night, I and other guests observed Divina officers and staff hanging out socially with other female guests. Drinking, laughing, etc. Around 11:30pm at night. 8. Staff members openly complained about not having any benefits. They also complained of Italians getting better working conditions than other nationalities. 9. Horrible music was always loudly blasting for the 14th deck area....so if you wanted to relax in the sun forget about it. And did I mention smoking is allowed?? As a non smoker I found this offensive. CONCLUSION: Unprofessional and never again. For such a beautiful ship it is such a pity. Read Less
Sail Date December 2014
Let me preface my critique by saying, we are seasoned cruisers that take a cruise every Christmas or New Year. We booked our Christmas cruise in June. We were so looking forward to cruising on MSC. What a disappointment! We paid for a ... Read More
Let me preface my critique by saying, we are seasoned cruisers that take a cruise every Christmas or New Year. We booked our Christmas cruise in June. We were so looking forward to cruising on MSC. What a disappointment! We paid for a Balcony Stateroom with a couch and coffee table. What we got was the same as an inside room with a balcony. It was a very tight space! Not to mention that the picture of this cabin on their website showed a couch and coffee table! That was just welcome to MSC! You know what they say about first impressions! Next, we didn't leave the Port of Miami until after 9:00PM. Not that it was their fault but, it would have been nice to know why we were still sitting in Miami at that time. The first night at dinner was a disaster! The cruise was booked to max capacity and they could not handle the dinner crowd. The table we were seated at was partly located in the aisle and part was stuck in an alcove rendering half of the table unusable. Not to mention, every time a person passed, they had to bump into the table in order to pass! A pet peeve of ours is the sham of a dress code! Why say you have one if you aren't going to enforce it! If we wanted to eat at the pool, we would have, swim trunks, jeans and shorts just aren't acceptable! The shows were good but music in the bars and public spaces was mediocre. No comedians, no piano bars but a lot of big empty rooms! Every other Christmas cruise we have been on, had Christmas events - this cruise had nothing, no holiday spirit! NO parties, music, Christmas breakfast - Nothing! The pool decks were roomy, but the best areas for getting sun were in areas that you had to pay extra to get to, and they were strict about entering these areas. You had to be a member. So I really am not sure who I would recommend this cruise line to. Not a lot to do for kids. Not a lot of activities for families. No great bar scene for couples. The afternoon lunch is a zoo, very disorganized. Buyer beware, there are a lot of great cruise deals out there, MSC is not one of them.   Read Less
Sail Date December 2014
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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