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296 MSC Cruises MSC Divina Cruise Reviews

I chose this cruise because of a very special price because I became a MSC specialist. First...since this was suppose to be a great experience, you would think MSC would have booked me into a higher class stateroom and a better ... Read More
I chose this cruise because of a very special price because I became a MSC specialist. First...since this was suppose to be a great experience, you would think MSC would have booked me into a higher class stateroom and a better location...I was booked in a Bella class stateroom above the jazz bar, music (bass) was very loud in our cabin till late evening hours. (did not leave a good feeling). Second, the main dining room food was sub-par, Anytime dining was only available to much higher categories. My wife and I cruised on the Divina three years ago...everything was excellent. It was and still is the most beautiful ship and the absolute best entertainment of any cruise ship we've ever been on. The staff in ALL departments was excellent. We were on the Eastern Caribbean, St. Maartin, San Juan, and Nassau. Did not offer a big variety of tours in each port, mainly because they were not in any port long enough to really explore. Three years ago, I could not speak highly enough about MSC. I cannot say the same for MSC Divina this time. If MSC wants to fill up the newer and larger ships, their still going to have to make a lot more changes, especially if they want (most have) repeaters to MSC. Read Less
Sail Date August 2017
The ship is beautiful but there is room for improvement in many areas. First- the ship is very elegant. The common areas of the ship are nicely decorated and the staterooms are very nice. There is plenty of room on the pool decks. We ... Read More
The ship is beautiful but there is room for improvement in many areas. First- the ship is very elegant. The common areas of the ship are nicely decorated and the staterooms are very nice. There is plenty of room on the pool decks. We always found chairs no matter what time of day it was. Now the pool deck definitely needs attention during the day. There were napkins and beer cans blowing around on the decks every time we sat up there. I saw several employees walking around the decks but no one ever cleaned any dishes or glassware up that was sitting around. There are also no trashcans anywhere on this ship. The dining room food was okay. Could use a little more spices as everything we had was kind of bland tasting. Salt and pepper worked for us thou. The filet and shrimp night was perfect. We had Jorge from the Philippines in the dining room and he was WONDERFUL!!!!! The buffet is a hot mess. REALLY!! It is too close for comfort in some spots and people are just randomly walking in every direction. I saw adults at the kids stations, people getting food with their hands and no one around to say anything. The tables were always dirty, not with dishes but just dirty and sticky. Napkins on this ship are non existent. I would rather use them instead of the dinner napkins. Now the pizza is great. That was the only thing that made this buffet okay for me. The sports bar had really good chicken wings, mozzarella sticks, burgers and fries. We ate in there as a snack almost every night. The entertainment was nice. The shows were average. The pirate show for me was the best. There wasn't a lot of dancing going on after 11pm unless you went up to the galaxy lounge on the 16th floor. I would rather have a choice of a few place to hang out rather then everything closing at 11 and the only place left to dance was a lounge that was full of underage kids. Sanitizer stations are also NON EXISTENT on this ship. There is one at the entrance to the buffet and one at each of the dining rooms but that is it. It is also very slow at dispensing. I saw several people trying to use it but it takes so long to spray into your hand that people were walking away from it. This needs to be fixed and there needs to be a lot more around the ship. The Norwegian ships have hand sanitizer stations at every elevator, dining area, bathroom, just plain everywhere. This ship needs to follow suit. Which brings me to the last part of my review. We were a party of 6 and 3 of us got sick from this ship, 2 adults and one teenager. We always washed our hands before eating. Tried to not touch hand railings when using the steps, always used the hand cleaner before entering the buffet or dining room, yet we still got sick. Would I go on this cruise line again? Probably not, unless I hear of great improvement on this cruise line. Did I have a good cruise? Absolutely, I have a great time no matter where I go and with the people that go with me. Read Less
Sail Date August 2017
The price for this cruise was excellent and so my husband and I thought we would give MSC a try. Based on the many reviews written, we encountered many similar things that have already been noted by previous passengers. We encountered ... Read More
The price for this cruise was excellent and so my husband and I thought we would give MSC a try. Based on the many reviews written, we encountered many similar things that have already been noted by previous passengers. We encountered really good service and at times really lousy service, both at the bars and restaurants. We often felt that the italian passengers were given preferential treatment. The dining room was too crowded and the buffet was a nightmare at prime times. The dining room times were either 6 pm or 8:30 pm. From previous cruises we always loved the "my time dining". We ate at all four specialty restaurants and the food was okay. Compared to other cruise lines it was a bit of a disappointment. However, eating in a quiet and much more peaceful environment was a treat. Our balcony cabin was great and our cabin stewart was awesome! We attended the cruise critic meet and mingle and enjoyed the drinks, snacks, cake and meeting the ship's captain and crew. We were impressed with the quick embarkation and debarkation process. Tours were well organized, although overpriced. We did the beach excursion in Nassau to Balmoral island and a snorkelling tour in Georgetown. Will likely not go on another Msc cruise. Read Less
Sail Date August 2017
I choose this cruise because of the reviews. But my experience was very different. I am a cruiser , and i was very disappointed with this cruise. The food at the buffet was cold; they ran out of utensils, plates, cups and a place to sit ... Read More
I choose this cruise because of the reviews. But my experience was very different. I am a cruiser , and i was very disappointed with this cruise. The food at the buffet was cold; they ran out of utensils, plates, cups and a place to sit whenever the ship was on sea. In the dinning room the menu was not that great. In the Black and White lounge it had a musty odor. The thing that I enjoyed was the entertainment, especially the white night- that to me was the best thing on the ship. I speak English and on the tour they place me with a group that speak French only. I was very disappointed. The tour guide apologize to my sister and I I had a balcony but sitting on the balcony you could not see the ocean. In the cabin they forgot to clean out the previous cruiser baby clothes from the draw. I will not be going back on MSC cruise again even if they offered a free cruise. Sorry I enjoy cruising. Read Less
Sail Date July 2017
Although I enjoyed the MSC experience, I found that it was lacking in some areas. The entertainment needed to have more of a Caribbean feel since it was a Caribbean cruise. It seemed as though everything (cuisine, music, shows, etc.) ... Read More
Although I enjoyed the MSC experience, I found that it was lacking in some areas. The entertainment needed to have more of a Caribbean feel since it was a Caribbean cruise. It seemed as though everything (cuisine, music, shows, etc.) centered around European culture. Also, the activities for children under 12 (camp) was very limited and my children preferred to hang out in the teen space. The game room only had a few games that the kids didn't like, so the money that was loaded on their cards prior to sailing was hardly used and had to be spent on board (regardless of whether we wanted an item or not) because it was nonrefundable. The ship itself was huge and very pretty. There was a regal feel to it and you could hardly feel it moving. Aside from the things mentioned before, I enjoyed my time in all of the ports. Read Less
Sail Date July 2017
Just returned from 2 weeks, this is my 6th cruise, but first time on back to back, i wouldnt do bac k to back again, everything was repeated from the first week, food, entainment, which wasnt good the first week, Food was cold for the ... Read More
Just returned from 2 weeks, this is my 6th cruise, but first time on back to back, i wouldnt do bac k to back again, everything was repeated from the first week, food, entainment, which wasnt good the first week, Food was cold for the whole 2 weeks, The ship was lovely, spotless. The entertainment was very poor, and then repeated again for the 2nd week. Not enough staff for the amount of passengers. When you ordered breakfast, cereal, cooked breakfast, and toast, whole lot came out together!.The trips were really good, but let down by the organisation, one trip we had to sit on coach and wait for people that hadnt turned up, when you were told to get there at 7am, not exceptable.They couldnt replenish the food in the self service buffet quick enough for the amount of people. The ques at the reception were terrible, you have to que to put money on your card to keep topping it up. Dont get this system at all.You have to put your case outside your cabin night before, to then pick it up downstairs in the port, so the day you are flying home, your are stuck with your case!. There was karaoke 1 night, and 5 singers got up, they were fantastic, better than the singers being paid by msc on board to entertain. Read Less
Sail Date July 2017
We were in the Divina for a 3 day cruise. Thought it would be great to see the ship and experience MSC for the first time. It wasn't what we were used to. From start to finish there was some kind of issue. Starting with the ... Read More
We were in the Divina for a 3 day cruise. Thought it would be great to see the ship and experience MSC for the first time. It wasn't what we were used to. From start to finish there was some kind of issue. Starting with the website, the payment part, joining the voyagers club, trying to get a credit due. The embarkation was not good. We waited in line 2-1/2 hours! Once we got on the ship no one could find our drink vouchers. We spent the rest of the first day going from place to place to locate them. The staff was non challant. The food in the dining room was so-so, however the buffet was GREAT. The ship was very beautiful but didn't seem laid out right for 4200 people. Always bumping into one another, dead end hallways, have to go up a floor to go down a floor.... The entertainment shows were Fantsatic! The room was very nice. The cruise director was great. Just to prove my point, when we got home and tried to complete the survey, THAT DIDN'T WORK EITHER!!!! Maybe a 7-day would be different, but as of now we have no plans to return to MSC. Thank you Read Less
Sail Date July 2017
I apologize if this is a long review, but I have a lot I would like to say about MSC. I am no super cruiser, but this was our 14th, so I have a little experience. Now, to the ship itself. It is beautiful. Open spaces are well thought ... Read More
I apologize if this is a long review, but I have a lot I would like to say about MSC. I am no super cruiser, but this was our 14th, so I have a little experience. Now, to the ship itself. It is beautiful. Open spaces are well thought out and decorated very modern. It is a huge ship, but yet, you never feel overcrowded walking across the 3 lower decks Nice themes throughout and overall a 5 star boat. Staff was for the most part very nice and did their job as well as management allowed them to. They were generally under equipped with the resources or knowledge, but worked hard to be friendly, considering they were getting complained to often. Bartenders were fine, drinks were good. Room was very ice. We had an extended balcony, which was nice, but inside, room had all the normal stuff, with plenty of storage and a well designed bathroom. Bed was very comfy. Unfortunately the room steward was terrible. I would give you his name, but He never even introduced himself in the 7 days we were aboard. We found clothes from a previous cruiser stuffed in the top of the closet (I'm sure it is still there). We sent laundry to be done and it took 3 days to get it back and had to make several phone calls for that to happen. The food! I have to say this was the worst food I have ever experienced on a cruise. The buffet at breakfast was plain, unseasoned, and COLD. This was a theme throughout lunch as well. The best thing on the buffet was the cold cuts and cheese selection. Main dining was slow, selection was limited, service was slow and VERY unfriendly, and once again, COLD! Specialty restaurants did not impress as well. Eataly steakhouse had a fine piece of meat, but service was poor and not what you would expect of a high end restaurant. Galaxy restaurant was very disappointing. Kids running through, because it was the only way to the F1 simulator. Food was bland, and once again, service was poor. I think the problem with MSC lies very high up the chain to upper management. They are very unorganized, do not teach the art of serving, and have not grasped the concept of cruising being the escape for all of us that we are looking for. They do not concentrate on the little things that make other cruise lines leaps and bounds above them. Maybe it is because the are foreign and there is a different standard, but they could be so much better. I could go on for a while, but if you have any particular questions, respond and I will do my best. Thanks and happy cruising. Can't wait till December to take my next one and get this taste out of my mouth. Read Less
Sail Date July 2017
My husband and I wanted to experience MSC for business related reasons. This short itinerary appeared to be the perfect opportunity. We also wanted to take a cruise where we left with only the gratuities to pay and no other charges and ... Read More
My husband and I wanted to experience MSC for business related reasons. This short itinerary appeared to be the perfect opportunity. We also wanted to take a cruise where we left with only the gratuities to pay and no other charges and spent very little if anything in the ports. We came very close on this cruise with only $37 onboard and $16.00 in the ports. We did not use the inboard WIFI, room service, or the Spa services. We UBER'ed from FLL airport to Port of Miami with a really great driver for ~$34. It took about an hour with traffic. As most know this is a European cruise line. We learned in a meeting that 60% of the passengers on this sailing spoke English. Nice mix of generations and families. There was a group onboard that had won their cruise as a sales incentive. They appeared to be around 200 guests but you would have thought they owned the ship. They were complaining and fussing everywhere we went. This is not the fault of the cruise line but it’s worth mentioning since these people were complaining and causing issues everywhere we went. If the sailing had been a longer itinerary I probably would have sought out their group leader to have a chat. I heard more than one guest say they wouldn't purchase anything from this brand because of the way these people acted. This is very sad for their company. We arrived at 3:30 to embark. The porter was friendly that took our bag from the UBER. Security moved quickly and the process inside the air-conditioned terminal was moving quickly and many lines were open. As we were within 3 families of being next to approach the counter, they shut down 4 open counters. The gentleman at the counter was only interested in talking to the associate next to him about his own work schedule and not a bit concerned about checking us in. NOTE: MSC does not take your credit card when you get your cruise card. This is a complete pain and waste of time. MSC will give you a worksheet explaining the Cruise Card process along with several other sheets. More notes on this below. Most likely these sheets will promptly be shoved in a bag (and not read) so you can go through security and up an escalator. Then you have your picture taken and go through security again. Once on deck 6 you will encounter staff with very broken English trying to sell you drink packages or drink coupons. They will not be able to answer all your questions about drink packages because of language barriers. Do your homework on the packages before you go to ease this process. My suggestion is for a short itinerary or if you spend a lot of your time in port just go for the coupons (18 drink coupons) not the daily package. Your cruise card will let you charge $150 until you go to a terminal on the ship and connect it to your debit or credit card. You have until the next morning to complete this process. MSC WILL RUN YOUR CARD THROUGH A BANK IN PARIS. If you have travel alerts set on your card that do not include Paris your bank might flip out (like ours did) and shut your account down. NOTE: We did not go down to connect our card until the next morning after we were already in Freeport (with no cell or internet service) and our cards were all quickly declined. This took some expensive phone calls to the card companies to fix. Our cabin was beautiful and well maintained. Our cabin steward was excellent and learned the things that were important to us the first night. Ice was always full, mini bar stocked. We used our red/green "Do not Disturb/Please Clean" sign the whole cruise and were never bothered. Buffet service - serving staff did not seem friendly or happy but those clearing tables were quick and friendly. The food was all fresh and the pizza was excellent. Keep in mind that people get bunched up near the entrances with the pizza and basic items. There are many other stations that span all the way back to the aft of the ship and the lines are shorter there. All the normal “try to beat the crowd” rules apply. We typically start our day early so there wasn’t an issue with it being crowded. We did walk through the buffet at a typical meal time to get a drink and it was VERY busy. We really enjoyed the gelato/coffee bar area and had the sweets sampler and some gelato ~$7 for a lot of sweets. I highly suggest this as a break one hot afternoon. Our other favorite place was the Cigar Bar. The bartender was from the US and very conversational. We each had a cigar and a Long Island ~$30 but it was a great time relaxing on the couches and socializing. We had the 8:30pm seating at the Black Crab, table 526, lower level near the window. Excellent waiter, John, learned what we liked the first evening and chatted with us about the menu each night. The food was good but needed more seasoning. We just added salt and pepper to taste and we were good to go. Every meal service was quick and well organized. The larger issues were with our table mates who were ALWAYS 45 minutes late all three nights of the cruise. They caused a scene each night when the waiter was busy passing out the last of the dessert service that they weren't getting their order taken. These guest waited till others were leaving to come into the dining room and past the "CLOSED" signs. The wait staff did their best to accommodate but this ruined the dinner for everyone at the table. It happened at other tables around as well. Our hope is that MSC will put better controls in place at the door to either reseat these late guests or redirect them. We had breakfast in the dining room on the morning that we disembarked and it was very nice. The only issue was with condiments that should have been anticipated. Example - I had to ask for syrup for my pancakes since it wasn't provided. The waiter was quick to get the items we ask for it just seemed odd that these things were not anticipated. We attended 2 shows. The Pirates show had a song in the middle that just didn’t fit the theme at all. The Michael Jackson show was very nice and the whole audience seemed to have a great time. We played Bingo one evening and that was fun but expensive. For both of our ports the ship got in very early and stayed late. Freeport had free WIFI available that I could get from the balcony of our stateroom (port side). We were the only ship in port that morning. The shops were typical Bahama, flea market style shops all selling the same things and bargaining. I wish we would have just stayed on the ship that day. We did not journey past the little shops just off the port area. Nassau was really nice. 3 ships in port that morning. We were given a shopping map the night before with coupons and places to stop to get free charms, etc. Once walking into the main port area we simply told hair braiders, taxi drivers, and carriage drivers "No thank you" and they left us alone. If you say nothing they will tend to follow you. We walked through all the shops on the map and stopped at a Starbucks to use the free WIFI and rest in their upstairs loft area. Walked to the beach. Tiki Bikini Bar offers some great deals on chair rental/umbrella/drink packages in the $45 range and appeared to take good care of their customers. They offered free WIFI and showers to customers also. Our children did not travel with us on this trip since it was more business related. As parents, we did check out the kids areas, arcades, and take note of the food items that they would enjoy and everything seemed in order. As the parents of a 2 and 8-year-old it was heartwarming to see that parenting is parenting no matter what the language and that being 2 years old at nap time is universal. We rode the waterslide. The line moved fast and the staff was maintaining safety and order which was much appreciated. Note: The slide was salt water. Basketball court area was nice. The only other pool was used was a hot tub on deck 15 just after it opened for the morning. It was very clean and well maintained. There are several hot tubs on deck 16 behind the basketball courts that most people seemed to forget were there so check those out early. The adult only pool was always swarming with overly drunk people so we stayed out of that area. If that's your thing then have at it! We just relaxed in the deck 17 chairs. Sunbathing rattans are available for rent as well on deck 18. The activities on deck near the pool all looked fun. Disembark process was painless for us. We read through the information provided in our cabin the night before. Each color has a time to disembark. We went to breakfast in the dining room and then went to the theater to wait until our color was called. Others seemed completely lost with the color system and staff assisted those passengers. Our luggage was in the terminal on conveyors by color so easy to find and the exiting process was quick. Our advise - either UBER or book your transfer with the cruise line or other well known company. We had planned to UBER but a guy told us he could get us there cheaper in his shuttle so we got inside a black MIAShuttle van. This was a mistake. Not only did we wait FOREVER for the van to fill but made 3 laps back to the cruise terminal to pick up "just one more person." They basically hold you in the van until everyone has tipped what they want. We ended up spending about $15 more than we would have spent on an UBER and had all of that waiting. If you have a large group or family this might work out but as only 2 travelers this was not the best option. We would like to go again in the future after SeasSide has launched to see if the service changes more to accommodate the North American client. Read Less
Sail Date July 2017
My husband and I went on this cruise because it included the reunion of a band we really wanted to see. This was our first cruise experience and it is not typically the kind of vacation that interests us. Having nothing to compare it to, ... Read More
My husband and I went on this cruise because it included the reunion of a band we really wanted to see. This was our first cruise experience and it is not typically the kind of vacation that interests us. Having nothing to compare it to, we felt that MSC made it as pleasant as a cruise can be, but we found that we spent a lot of time standing in lines (for food, the concerts, getting on/off the boat, etc.) and didn't especially enjoy things being so scheduled. That being said, everything was extremely clean and the staff was always friendly and attentive. Our room was immaculate and the service in the dining room was excellent. Despite representing many different countries, everyone we interacted with spoke English very well. Because we were on a specific event cruise, all the entertainment was organised by Premier and was not the usual MSC performers, but the theater was comfortable and the concerts were produced well. The food was good and there was always lots of everything at the buffet, though there were not a lot of vegetarian options and if you have food allergies or sensitivities it might be difficult to navigate. You can also expect to stand in line for the popular stations. We had supper every night in the dining room after the concert. Again, not a lot of options for vegetarians and my husband's meat/fish dishes were generally over-cooked but tasty. We spent a little time in the adults-only pool in the evening, which was nice and quiet, but during the day there was nowhere to sit in the shade. By the main pool there were never any lounge chairs available in the shade and since we were there in July, it was just too hot to sit in the sun. As is standard on most cruises, none of your alcoholic beverages, specialty drinks, or pop are included, but we got along fine with what was available in the buffet. The free soft-serve ice cream at the pool was also very popular and the snacks (pizza, fruit, cookies, etc.) in the buffet between meals were good, especially given our 8 pm dinner time. There seemed to be a lot of activities for children and teens that they appeared to enjoy, though we don't have either so can't comment on them specifically. If you like to go on the kind of vacation where everything is scheduled for you and you are comfortable on boats (I am not so much and was a little queasy at times), then I think you would enjoy an MSC cruise. Read Less
Sail Date July 2017
This was our second cruise on the MSC Divina. Unfortunately the experience was not as good as the previous one. This was a short Saturday to Tuesday - 7/8/17 - 7/11/17 to the Bahamas, for a couple ages 61 and 65. Embarkation was slow ... Read More
This was our second cruise on the MSC Divina. Unfortunately the experience was not as good as the previous one. This was a short Saturday to Tuesday - 7/8/17 - 7/11/17 to the Bahamas, for a couple ages 61 and 65. Embarkation was slow and painful - we got to the pier at 12:00 noon and did not get on-board until close to 2:00 pm on Saturday. Very disorganized, while people were waiting in a very long line, I saw time and time again agents lifting their "Available" paddles out of sight from the front of the line, and waiting for someone to notice them. There was a lot of time wasted. You need to go to the ship's reception area to link your credit card to your cruise card instead of doing it at check in. Once we were on-board things got better. We got Fantastica experience with 12 drinks per person which was more than enough for a 3 day cruise. Another time waster is the fact that you need to pick up your drink tickets at the casino after boarding. I don't know if it is because there is no place to add a tip with the Vouchers, but we found service to be slow at the bars, and there were very few servers walking around asking for drink orders. Heard many people complaining on the last day that they had tickets left over. There were not enough planned activities by the pools or in public areas. The theater show was adequate, they have good singers and dancers, but we did not feel their talents were used to their full capabilities. The lounge singers did a better job of entertaining the crows. Loved the Abba tribute at LaLuna. MSC is still having early and late sitting at the Main Dinning Rooms. We found this antiquated system very inconvenient - love NCL's and Carnival's anytime dinning options available to all - MSC only offers the Anytime Dinning for Aura and MSC Yatch passengers. Food in MDR was OK, and the waiters were attentive and fast. Buffet was typical cruise fare, but could have more variety. Make sure you go all the way to the back of the Buffett area for additional healthy options and Kids Area. The public areas are beautiful. We kept smelling a foul odor through the ship, specially around the 5th floor stairs, and at times at the pool and in the theater. Learned the hard way in Nassau that a "5 minute walk" to the public beach from the Ferry is a fantasy. After walking for 30 minutes under the noon sun we got to Paradise Island Resort and were told the public beach was another "15 minute walk" The Hotel porter took pity on us and let us ride their free shuttle from Paradise Island Resort to their Tower/Beach stop, once we got there we were told you need to buy a Day Pass to access the beach from the hotel lobby. Walking another "5 Minutes" to the public beach was not an option at that time so we just took a cab back to the pier - (Taxis charge $4 per person if you are part of a group, since there was only two of us we had to pay $6 each). The overall experience was not bad, but there are definitely improvements that can be made to bring this ship back to the top of our choice list. Will go on a different line next time. Read Less
Sail Date July 2017
Okay for older couples. Not geared toward Americans. Food was good. Service was mediocre. Entertainment could have been a bit more diverse. If you're looking for romance I would recommend. If you're looking to party, not the ... Read More
Okay for older couples. Not geared toward Americans. Food was good. Service was mediocre. Entertainment could have been a bit more diverse. If you're looking for romance I would recommend. If you're looking to party, not the ship for you. There were a lot of children onboard, and unfortunately some other cultures did not find it necessary to be fully clothed. There were young girls between the ages of 4-10 who were topless and left alone in a Jacuzzi with grown men. This was very uncomfortable to watch. The wait staff were on point, however, very rude. Not enough seating for meals. Would have been convenient to have drink machines (coffee, juice, etc) on the outside. Bar could have made more money if they had wait staff walking around to offer drinks. The shows were good, however, not everyone appreciates opera, so other options such as comedy should be offered. Also, embarkation was very chaotic and it would help if you load your card right at embarkation as opposed to standing in line for embarkation and then another line to load your card. Read Less
Sail Date July 2017
A convenient get away for myself and husband during 4th of July week. The shows were fantastic and the ship is beautiful. However, the food was average (although pizza and pastas were excellent), embarkation was a nightmare - waited 1 1/2 ... Read More
A convenient get away for myself and husband during 4th of July week. The shows were fantastic and the ship is beautiful. However, the food was average (although pizza and pastas were excellent), embarkation was a nightmare - waited 1 1/2 hours in a Disney-like line to check in. But, Elvis did try to make it up to us by sending a bottle of Asti to our cabin - nice gesture. Also, service was not great - dining room staff wasn't very friendly and seemed very rushed, hardly saw our cabin steward - in fact, didn't see him the last two days of the cruise at all. We normally leave a "little something extra" for the cabin steward, but not this time. Seems like the staff in the buffet area has too much socializing going on rather than assisting guests. Also, no staff in the pool area serving drinks - had to wait at pool bar to be served. Read Less
Sail Date July 2017
We did the MSC Divina cruise on Yacht club. And to be quite honest that must be almost the only way to survive the MSC experience. The YC restaurant Le Muse was a disappointment. Would we make another MSC cruise? Probably if the price and ... Read More
We did the MSC Divina cruise on Yacht club. And to be quite honest that must be almost the only way to survive the MSC experience. The YC restaurant Le Muse was a disappointment. Would we make another MSC cruise? Probably if the price and route would be better than the other offers at that time. Compared to for example NCL Haven the prices are reasonable and some parts of the package even better. Check-in, embarkation, safety drill Yacht club tent was easy for the taxi to find and they took our luggages. After gathering a small group the butler took us to the lounge. That was really worth the service while the normal entrance seemed to be quite crowded already at 11 o´clock. In the lounge we were seated and had to wait our turn to the check-in counter. That took surprisingly long. There was though champagne and water or juice to have. After the check-in we had to wait again before the butler gathered a small group to take to the ship. He though forgot us and if we had not noticed some people disappearing and having not run after the unfriendly butler we would have ended waiting even longer. The normal embarkation had started and that seemed to be a nightmare. To get onboard the ship photographers blocked the way – you just couldn´t walk through. We don´t want our pictures taken but still had to wait. This seemed to make the whole process of getting in the ship very slowly. When more waiting in the Top Sail Lounge. They just said that the butler will take us to our cabin when it is ready but no information if this is going to take 5 minutes or an hour. It took 15 minutes. Totally this ended to be one of the longest embarkation procedures ever with 90 minutes. Lunch was served in One Pool or Le Muse. We choose to have ours in Le Muse. After that we walked through the buffet and found it to be very full. The normal cabins were opened first at 15 o´clock. It took 5 hour for the luggage to be delivered in the cabin which I consider rather poor as they have collected the Yacht Club bags extra. The safety drill was about 3.30 pm. It was really announced with wording about. Our muster station was a lounge. When we got there through the crowded stairs, it has already begun. The place was so full that about 40 people were standing the entrance and we could not hear or see anything. So that for the safety. Yacht Club experience As they say, if you have once done the Yacht Club you can never go back. It made the MSC experience tolerable. We did not really find out what the butler could do for us. First evenings he urged to walk us to Le Muse but we did not see any point for this and refused. Otherwise the staff were very polite and "political correct", most of them build no rapport and felt almost cold compared to major cruise lines. In NCL Haven the staff is very personal and they try to build a personal bond to every customer. In MSC once you are inside the Yacht Club they don´t all the time ask your card, everything is free and the service is good. Own pool and lounge were nice to have while the public areas were rather crowded. The pool area was very big and had two hot tubs and one pool + the bar serving drinks and some snacks. For breakfast and lunch you could order some extras like omelettes or hamburgers and fries. The lunch buffet was rather poor. The warm dishes were standing even longer than in the normal buffet and were cold. The One pool had loads of empty chairs all the time and you be in the whirlpool alone most of the time. That is luxus for the big cruise ships. From the privileges priority tender tickets to Grand Cayman was most useful. From this summer the drinks are free in whole ship, not just in Yacht club area. The question is which drinks or services because they don´t give out that much information. In the Yacht club drink list the premium marks of alcohol are clearly marked but outside it was a bit confusing. The other bar lists have also premium cocktail marked with small stars. We found out by testing that we can get those, even the most expensive wine they had by glass. At day 5 we realized that we can also get free the ice cream. We assume that we could not get the cakes from the pastry shop or the sundaes but even after the cruise we don´t know. The cabin was a bit bigger than the balcony cabins for example in Celebrity Solstice. There was surprisingly less storage than waited and as always, not enough hangers. The housekeeping was very good and the cabin was always very clean. Top Sail Lounge was most of the time empty but the embarkation and disembarkation day. The evening snacks were very nice and we usually had one aperitif in the lounge. In the afternoon we had a cappuccino and a cake but they were serving also high tea. The Yacht club restaurant Le Muse was one of the biggest disappointments on the ship. The service and quality of the food did not even reach the main restaurant level from Celebrity, Princess or even RCCL. We did not feel ourselves welcome there any evening. It looked more that the staff were just having fun together and they even seemed to make jokes from the customers. First evening we did not accept the table by the kitchen door and was taken to the middle. That was supposed to be out table for the week. That happened for two days. There was a lady standing at the door. She was probably supposed to take the guests to the table but mostly she walked a bit and when showed with her hand somewhere and the guests had to find their way by themselves. All did not. The menu was given by the waiter 5 to 10 minutes later. Couple of time this lady did do some cheese plates from the cart but otherwise she was looking around or joking with the waiters. The waiter in the middle section of Le Muse was very arrogant. He did not even want to give me the dish I ordered but kept telling several times that the fish is very strong and I should take salmon instead. For my partner he delivered the wrong main course which we understood first later. After taking the order or given the portion he gave applause to himself. That was funny. The last two day we were sitting nearer to the entrance again. The waiter showed absolutely no interest to the guests, just did his work. The food quality was equal to the other cruises main restaurant. My partner did get some nice portion of meat but the sides were always rather disappointing. I am vegetarian but I do eat fish. Some days there were no vegetarian appetizer. The waiter said that all they can do is a green salad. The vegetarian main course sounded so boring, like Mexican tacos which I would never ever eat even at the buffet. After complaining several time the chef made me a special pasta last evening. It was a joke. The same pennepasta that they had every day with frozen mix of peas, carrots and broccoli. Total unenjoyable. The Maitre D came after that to the table looking so happy that they had made a special pasta but after I had given some polite feedback, he did say nothing but went away looking angry. Otherwise the Maitre D showed no friendliness or capability of resolving problems. The wine selection by glass was the same as everywhere on the ship. So nothing joy there either. First night we asked a wine list but they did not have one for the wine by glasses. The waiter recommend the one he happened to have in hand at the moment. Chic. The Maitre D “cooked” someday some fresh pasta in the middle. It was not on the menu and the waiter managed to tell us about it only once. Last night the cherry jubilee was supposed to be flambéed. Sadly in the Le Muse this meant that that the cherries were warmed for 30 sec in the pot in the middle. Public areas The Italian style is to make a small but high atrium and a lot of lounges which feel like alike. So in Divina. The bar list were almost identical and there is nothing like a nice martini bar. The bars could make most the drinks after pointing out that it is not in the list but they can make it. Don´t know if the YC card had something to do with that. The performers in the lounges were same the whole week. The production shows had all the same formular. Three singers, couple of single acrobats, a group of three acrobat men and the dancers. All the shows had the same dramaturgy no matter was it a Moulin Rouge cabaret or the Mask, and the same performers. We have though seen worse shows, like in Costa. Before the show the cruise director made too long speeches. The buffet restaurant was a chaos. It is built so tight that people can walk through. And you really need to walk around the buffet as the stations are along the corridors and half of them seemed to be closed most of the time. At sea days it was even hard to find a plate - and after that some cutlery. The quality and the variety of the food was lower than normally in the cruise lines we have experienced. Only the pizza and burger section was better than most of the others liners. The public pool seemed to be always full but that is normal for all cruise lines. The pool bars did not have any nice seating areas, at least not in the shadow. We did not do any special restaurant mostly because they seemed so unappealing. The Italy and the steakhouse had very white atmosphere and the plastic chairs and look extremely cold, like a cantina in the work. Read Less
Sail Date July 2017
Our experience on the MSC Divina was hit or miss for most of the week. It would have been nice to know about the "kids travel free" promotion before we booked because there were kids everywhere. Do not take this cruise if you ... Read More
Our experience on the MSC Divina was hit or miss for most of the week. It would have been nice to know about the "kids travel free" promotion before we booked because there were kids everywhere. Do not take this cruise if you want a relaxing, romantic vacation. There were kids running up and down the hallways, they would jump in front of you to order their (non alcoholic) drinks at the bars, race up and down the stairs, cut in front of you at the buffet, and hog every pool and hot tub on the ship. Parents would even bring their kids into the only "adults only" area of the ship to sit at the bar and take up precious deck chairs. There was no place to go to escape these kids! Besides the abundance of rude children on the boat, we had to contend with incompetent bar staff. It would be nice for all the bar staff to be aware of daily and ongoing specials. On more than one occasion, we would inquire about a special we had read about in the daily newsletter and the bartender would tell us he couldn't give us that special or it was only for a certain bar on the ship. Another time, my husband ordered a bucket of beer and the promotion said "buy 4, get the 5th beer free". He was charged for 5 beers and when he asked about the promotion that was displayed on the bar, the bartender had no idea what he was talking about. Another bartender reluctantly fixed the charge. Our room was nice and the attendant was quick to get us whatever we needed. Thankfully, there were no kids next door to us, but we could hear kids running up and down the hallways, screaming, every day. Where were their parents? The entertainment was top notch and probably the highlight of our cruise. Check out the Michael Jackson tribute on the last night. Michael Jackson is a hard performer to imitate, but the dancing was perfect. He lip synced the songs; there aren't too many performers who can sing AND dance like Michael Jackson. We purchased the restaurant package and ate at the Galaxy Disco restaurant, Eatly Steakhouse and Eatly Pizza. They were all amazing! It's well worth the expense. My husband had the best filet at Eatly Steakhouse that he has ever eaten - and he's a former restaurant manager at a steakhouse! The buffet food was above average. The desserts were always satisfying, particularly the eclairs. I think I ate a whole plate of coffee eclairs in one day. The coffee in the buffet was horrible. I liked the coffee in the restaurants better. We ate at the Black Crab restaurant for a few breakfasts and lunch. They were all good and the service was excellent. Our dinners in Villa Rosa were hit or miss. Sometimes our waitress, Anna, was on top of things, and other times she seemed slammed. She was always gracious and did her best to get us what we needed, but I think she got overwhelmed some nights. The excursions that we received were excellent, especially the catamaran cruise in St. Maarten. Since our flight home wasn't leaving Miami until 6 p.m., we decided to book an Everglades excursion. We put our bags at our door with a grey tag on them the night before disembarkation, as instructed. We arrived at the meeting point on the ship on time and followed our group to baggage claim. Only problem was our bags were not there! A few others in our group could not find their bags. After waiting for more than an hour, some in our group found their bags among the other color tags and boarded the tour bus with all the other people who had been waiting patiently for them. Unfortunately, we sent the bus on its way because we didn't want to hold up the others while we continued to look for our bags. About 15 minutes later, we found our bags against the wall, away from the baggage carousels. We filled out a claim form to get our $140 back for the excursion we missed, but were told we would have to call corporate office later to ask for a reimbursement. We'll see if we ever get that money back. The staff (non MSC) at the port said they rarely hear about people getting their money back for missed excursions due to delayed baggage. That's comforting. This was our 4th cruise, first time on MSC. It has been more than a decade since we last cruised. We typically travel to all-inclusive resorts when we visit the Caribbean. We like not having to worry about getting charged extra for ice cream, specialty coffee or drinks (alcohol and non-alcohol). It seemed like we had to bring our cruise ID card to everything so they could keep track of us and our charges. We don't have to worry about that at all-inclusive resorts. Yes, we don't get to visit multiple locations when we stay at a resort, but that's not the most important part for us anyway. We like the idea of paying one amount before we get there and not being nickeled and dimed every time we order something. I don't get the idea that MSC wants to compete with the all-inclusive resorts, but they should reduce the number of times a guest would need to pay for food, drinks or services over and above what they paid for before they boarded. With the abundance of all-inclusive vacations to choose from in the Caribbean, MSC would put themselves in front of the other cruise lines if they catered to those who enjoy a hassle-free vacation. Read Less
Sail Date June 2017
As this was our first cruise my husband and I decided to go to the Caribbean. MSC appeared to offer the best value. Embarkation was ok. Took around an hour and 15 mins. We were issued with our individual cards which were used throughout ... Read More
As this was our first cruise my husband and I decided to go to the Caribbean. MSC appeared to offer the best value. Embarkation was ok. Took around an hour and 15 mins. We were issued with our individual cards which were used throughout the cruise for all meals,drinks and getting on and off the ship. First impression of the ship was that it was a lovely design. The bars were very good. Great decor throughout. On seeing the theatre it was hard to believe that we were on a ship. We had a cabin on deck 10 on the Aft, a great sized balcony and very nice cabin that was looked after really well throughout our trip. On visiting the Villa Rosa for our first nights meal it soon became clear how busy the ship was. This became our biggest issue. The ship apparently had over 4000 passengers and over 1200 staff on board. With this amount of people certain aspects of the ship were always going to be a problem. Throughout the week of our cruise we seldom had a warm meal. Obviously when attempting to deal with thousands of meals trying to keep food warm is a real issue. A shame as the choices offered and the presentation was good. On the 2 days we had at sea yet again the vast numbers of people became a real issue. The outside deck areas are just far too small to cope. It resembled a packed beach in peak season! Not a pleasure and by no means relaxing. Shore days were easy to leave the ship and we did not encounter any real delays getting back on. It appears that MSC are always looking at ways to get you to spend, whether it be excursions or the constant photographs throughout the cruise. All of which we declined. Overall a lovely design of ship has been compromised by allowing far too many passengers on board and that would not encourage us to book another cruise of this size. Sadly therefore it appears that MSC value quantity rather than quality. Read Less
Sail Date June 2017
The ship is beautiful and super clean, staff was very friendly and balcony cabin very spacious. We have been on 15 cruises with other cruise lines but this was by far the nicest ship when it came to ambiance. With all that being said I ... Read More
The ship is beautiful and super clean, staff was very friendly and balcony cabin very spacious. We have been on 15 cruises with other cruise lines but this was by far the nicest ship when it came to ambiance. With all that being said I have to say this cruise line does need a little tweaking to get the American cruiser back onboard. Starting with the embarking, they take your picture, then send you on the ship to a kiosk to link your sea pass card to your credit card, then to the casino to get your drink package, then if you want to do specialty dining you have to call the restaurant and book your date and time. On every other cruise line we have sailed, all this can be done online before you get on the ship and when you board the ship your picture, sea pass, credit card, drink and or dining package is all done before you get on the ship. This saves a lot of time and frustration for the cruiser. The other issue is was being tendered onto an island by the life boats, this takes way to much time and is very frustrating for the cruiser due to a limited of time on an island. They need to contract ferry boats that are much larger and transport more passengers in a timely manner, to me it appeared the cruise line was just trying to save $$$. I am by no means trying to deter anyone away from this cruise line, I just feel that they need to make some minor adjustments if they want to do well in the U.S. This was the first time I had every seen the Captain of a cruise ship walk around and speak with passengers. My wife and I had the pleasure of speaking with him on three different occasions and he seemed very interested in getting feedback from first time passengers so we briefly spoke and made a few suggestions which he seemed to take note of. As far as the entertainment onboard, this cruise line seems to lack the entertainment compared to other cruise lines we have sailed. I was a little surprised to see there were no comedy shows onboard, Love and marriage or newlywed type shows, especially due to the gorgeous lounges they have on this ship. The other area I noticed that was lacking in large crowds was the casino. Every ship I have been on it seems the casino is always the place to be in the evening, this was the quietest casino I have ever been in. I have to believe it is due to the lack of quarter and dollar slot machines and no craps table, this casino has limited itself and is losing a lot of $$$ in my opinion. The menu on the buffet also needs to mix it up a little and add more theme nights, German, Asian, Mexican etc, it seemed like hamburgers, hot dogs, French fries and pizza were on the menu every night. We ate at the Steak house one evening and we were very disappointed in the ambience and food compared to other specialty restaurants on other ships, especially when you see how nice the rest of the ship is, it felt like we were at a Johnny Rockets burger joint. Don't get me wrong, I think this ship and cruise line will do well in the united states if they make some minor changes because they have the ships, the staff and competitive pricing. It will be interesting to see what other cruisers have to say about this cruise line in the future. Read Less
Sail Date June 2017
HITS: The ship itself; cabin size; stateroom service; overall food quality; Galaxy Restaurant MISSES: Main dining room service; bar service (with one notable exception); buffet set-up; entertainment; onboard program; drink package ... Read More
HITS: The ship itself; cabin size; stateroom service; overall food quality; Galaxy Restaurant MISSES: Main dining room service; bar service (with one notable exception); buffet set-up; entertainment; onboard program; drink package deception; thermal area; crowds THE BOTTOM LINE: a stunningly beautiful (and impeccably maintained) ship that would be better suited for a near-luxury cruise experience rather than the budget-oriented program currently offered by MSC. SHIP: Without a doubt, MSC Divina is one of the most beautiful ships we've sailed on. The modern decor is elegant and sophisticated, with just the right amount of "bling" to make the ship feel absolutely luxurious. There are many cozy places to sit and enjoy a drink or play cards, with minimal wasted space. And the maintenance is top-notch - I had to keep reminding myself that the ship is over 5 years old. She looks brand new! Major kudos to MSC for keeping the ship beautiful. We usually sail on Princess - a company that could learn a thing or two from MSC regarding ship maintenance. CABIN: We were in a standard balcony cabin, but we were impressed with the spacious layout. It was more like a mini-suite typically found on Princess, with a queen bed, sofa & sofa table, and desk area. The balcony was a good size and are not "tiered" like on some ships so there is a good amount of privacy - nobody looking down on you from above. The bathroom was decently sized, and offered generous under-sink storage and glass shelving. The shower was excellent and had acrylic doors that swung inward when not in use to make the bathroom feel even more spacious. Closet area was a little cramped, and could use more hangers, but the bank of drawers came in handy. Our stateroom steward was efficient and friendly. We rarely saw him (unlike on other ships where the carts seem to be in the hallway all day) and the room was always prepared with 2x daily service. Big thumbs up! DINING: Overall the food itself was good quality - no matter where you ate. MSC doesn't try any "fancy" food, but they do the basics very well. Honestly, I'd rather have basic food done properly than a botched foie gras. The breakfast buffet offered the typical spread with real scrambled eggs (and about 2-3 other types of prepared eggs), fresh fruit, brewed coffee (not that re-constituted junk), cold-cuts & cheeses, cereals, breakfast meats, waffles/pancakes, and other daily offerings like sausage & beans. The lunch buffet was expansive with almost too many options; the dinner buffet (inexplicably) was the smallest - but was very tasty and was different every night. You may be wondering how we know so much about the buffet? Yes, we ate there almost exclusively, because unfortunately, the service in the (beautifully appointed) MDR was abysmal. Our waiter was baffled when we ordered 2 appetizers and couldn't even figure out how to make a simple pasta dish (normally offered as a main) as a second course. Waters were never re-filled, and forget about ordering drinks. The assistant waiter normally assigned to this task was never around. The room was crowded - the waiters had to squeeze between chairs to move about which means you are constantly being bumped in the back. The room is loud. Food timing was horrible. Menu is limited. In very sharp contrast to this was our meal in the Galaxy Restaurant - the grand slam. This experience was superb - the food, service, location (deck 16, near the disco) ambiance, pricing - one of the BEST specialty dining experiences on a cruise ship EVER. Our advice - buy the 3 for $50 dining package and eat in the specialty restaurants for 3 nights and eat at the buffet the other 4. Another note about the buffet - they have specific operating hours for the main meals and outside of these times only pizza, burgers, fries, etc. can be had. No salad, no fruit... This was super aggravating, especially if you don't usually eat at the same "typical" schedules with the masses. This meant the buffet was total chaos during mealtimes since practically the whole ship was trying to eat during these specific times. MSC could do better and have more options for their (as advertised) 20-hour buffet. BARS: Be prepared to wait. And wait. And wait. And that's if you go directly to the bar yourself. Never mind being served by a bar steward - in some areas of the ship (Bar Divina) they simply ignore you (or serve other guests first, even though you may have been sitting there for 10 minutes...) The one exception to this was a server named Joy in the La Luna piano bar - she was amazing! Very prompt and memorized our drink preferences after the first day. She was the only crew member to exhibit the kind of service that has made us regular cruisers. One note about the drink packages: the "Premium Drink Package" that sells for $89 for 18 coupons does not let you order the "Premium" alcohol from the menu even if the price is less than $8. It is only for well liquor and the cocktails on the menu using well liquor. Once you grasp this concept, it's still a good deal. But you will always have to pay for Grey Goose or Bombay Sapphire, for example. SHOWS: Meh. They have some serious talent on board, yes. Singing & dancing galore, piano players, violinist, an excellent 2-person cover group (their ABBA tribute was FANTASTIC!!!) and a jazz group. However, no variety. The main theatre shows were basically identical every night, just with different costumes and routines. Music for main show is recorded, no special scenery, no guest comedians - no guest entertainers at all, in fact. It's a case of "seen one, seen them all." ACTIVITIES: Again, meh. Some organized pool games and the typical ship tours, shopping talks, etc. but this ship really shuts down on port days (more than other ships) so if you are looking for that lovely "stay on board" experience since you've been to St. Martin a thousand times - good luck. Even the pools are closed sometimes while the ship is in port! This ship is downright boring. The thermal suite is not a suite - it's just a steam & dry sauna area. The fact that they charge for this is ridiculous. There's nothing to charge for! No heated loungers, no cool towels, no cucumber water, no access to a pool, no hot tubs. I'm happy to pay for thermal suites, but it needs to be a real thermal suite with real amenities. And this is definitely NOT. ITINERARY: "Been there, done that." I can't fault MSC for choosing the Caribbean since it's the low-hanging fruit. I think they could use some variety, though. I have no plans to book again since they only offer like 1-2 itineraries. And catering to the budget crowd means this cruise felt more like a Carnival cruise than Princess or Celebrity. Which is a shame, since the Divina is certainly worthy of luxury-oriented travelers. I really want to like MSC. I think there's some appeal to the European style of cruising - which they should probably stick to. But I worry that in trying to woo American passengers, they are unnecessarily cheapening their brand. And because of this, I'll have a hard time sailing on MSC again. But if they 1) improve bar & MDR service, 2) stop charging for "thermal" area, 3) keep the buffet better stocked during non-mealtimes, and 4) offer more variety in itineraries (West coast?) I would consider giving MSC another try. Read Less
Sail Date May 2017
After sailing for several times on Princess I wanted to try MSC, hoping it would be similar experience that I got used to on Princess. It wasn't. Ship is beautiful and pristine what comes to maintenance and cleanliness. Unfortunately ... Read More
After sailing for several times on Princess I wanted to try MSC, hoping it would be similar experience that I got used to on Princess. It wasn't. Ship is beautiful and pristine what comes to maintenance and cleanliness. Unfortunately MSC is lacking in professional and friendly service, limited seating options 'for two' at dining rooms and overall falling short to create 'quiet and relaxing' cruise experience. There is no reason why MSC would charge for their "Thermal Spa". It's mostly co-ed areas with NO pool, jacuzzi, cold towels, water service or any other amenities associated with typical spa charges. Just dry and steam sauna. Very disappointed. It should be complimentary, just like on most Princess ships. Unfortunately MSC is not enforcing their formal and semi-formal night attire, allowing hillbillies to wear t-shirts and shorts on formal nights. It's very disrespectful for passengers, who take time to dress elegantly. Ship itself is spotless and very clean. Even Princess ships are unfortunately never that well maintained. Food was tasty and good quality. Buffett is a Carnival style, where it's scattered all over the place and being closed for several hours between breakfast-lunch and dinner. Providing you only three options; pizza, cheeseburger and a hotdog, while main area is being closed. No healthy options like soup and salad are available during meal brakes. This serving time brake creates lines, making entire ship to go to buffet at the same time. It's a total zoo. Screaming kids, pushing, rude people and bad buffet design. I prefer Princess style, where food is located in same area with seamless food options throughout the day. Eliminating lines and waiting time. MSC buffet style is also a major hygiene issue, since there is no control over people disinfecting their hand prior entering to buffet. Kids touching food and buffet utensils with their dirty hands. Most bars and pools were closed during port days, which seems rude toward passengers who like to stay aboard and enjoy ship. MSC Divina is like a beautiful Aria hotel located in Vegas, unfortunately filled with Vegas type of people and with unprofessional customer service. Not sure if it's intentional or unintentional, but MSC seem to attract Carnival type people with their low cruise prices, when it has so much more potential to compete with Princess instead. This cruise had too many kids and families, 'budget cruisers with no etiquette and style', very anti-social, unfriendly and just rude crowd. Of course not MSC's fault, but if that's the demographic that MSC is aiming to attract, then it's just too bad. This shortsighted approach to expand their market will definitely hurt MSC reputation and brand image in a long run. Especially if they will continue to aim for "low fruit" market, instead of going higher by improving their services and raising their prices. They can certainly afford to do that. Read Less
Sail Date May 2017
We chose this cruise because of the price. We had never been on a cruise and were planning on being in Florida to visit family and decided to give it a shot. We flew down the day before and spent the night in Deerfield Beach to start off ... Read More
We chose this cruise because of the price. We had never been on a cruise and were planning on being in Florida to visit family and decided to give it a shot. We flew down the day before and spent the night in Deerfield Beach to start off our vacation. We read and read all we could about MSC and Divina before the cruise and were excited about our cruise. Many thanks to all of the members of this board for their help. Apparently we did something wrong on the embarkation. We arrived at noon and it took us about an hour and a half to finally get on board. I know others have said their boarding was much faster. I figured that we just were newbies and messed it up somehow. However, at least it was inside and climate controlled. We saw a huge line outside the Carnival port of passengers waiting in the Florida heat. Disembarkation at the ports went very well. Rather than go into detail about each area, I'd rather list Pros, Cons, and Advice. Maybe this will make the review an easier read than most since I have a great deal of content. Pros 1. The ship itself is a top notch, beautiful facility. Very clean and well maintained. 2. You will get your money's worth. As a whole, the MSC Divina was great for the price we paid. 3. Food is excellent and wait staff outstanding. Good variety and quality of food. Super friendly and attentive wait staff. Food came out quickly and hot. Maitre D was very helpful and accommodating. 4. Rooms are larger than expected and very well kept. Our room was cleaned every time we stepped out. Room attendant often asked if we needed anything else. Everything was newer and strategically laid out to optimize space. 5. They have juice in the mornings in both buffet and MDR, Vitamin Water and lemonade/tea at breakfast and dinner in the buffet. 6. There are 3 pools (4 if you count Yacht Club) which help with overcrowding. 7. Plenty of deck space for sunbathing. We had no problems getting a chair or two. 8. Really talented performers at the shows. Talented vocalists, acrobats, gymnasts, etc. Theater is huge and beautiful. 9. Casino has free $3 in slot play everyday. 10. Almost everywhere is non-smoking aside from the end of the ship bar and pool. It's unbelievable that other cruise lines allow smoking in the casinos and indoor areas. 11. The gym is awesome. The latest technology and every machine imaginable. So you're thinking.....what could possibly go wrong? Quite simply, if you're going to do business in America and be successful in the hospitality and entertainment industry, you need Americans to guide you along the way and help you understand what Americans want and expect. Cons 1. There are no Americans (aside from possibly the guy playing piano in the lobby) employed on the ship. This causes a severe lack of communication. Unfortunately, just because you speak English, it does not mean that you understand all the dialects of the language as it pertains to America, slang terms, norms, and the experiences of American passengers. I would not expect someone from the US to go to Italy and pretend to know everything about Italians. Same is true of MSC and America. Being on an MSC ship is about as frustrating as calling an 800 number about your cable, phone, etc. bill and speaking to a foreign call center. They often just recite the already vague policy that you're asking about in the first place. If there's any gray area, then they tell you sorry about your luck. Then, basically refuse to let you speak with a supervisor or do anything to help you. I guess some people just walk off and remain ticked off instead of expecting some degree of clarification or accommodation. The employees almost seemed to be scared to mess up by doing something outside the policy of MSC no matter how trivial the issue. Everyone in guest relations needs to have a better attitude and some flexibility to help out in minor situations. MSC would be very, very wise to hire some American personnel for customer relations and even as advisors on all aspects of running a cruise business in the USA. Although, I can say that Jennifer, the guest relations supervisor, and Elvis, one of the staff members, were outstanding. Unfortunately, we had to wade through the plethora of negative and rude guest relations staff to get to talk to them. 2. The employees on the ship complained several times of a lack of dialogue between the MSC booking center and the ship. For example, we had requested a table for 4 with early seating and had confirmed this request several times via telephone. When we got on the ship, the unfortunate Maitre D Eduardo had to reseat our party along with many others because the information was not given to them about any special requests. We were moved from our table for 8 to a table for 4 promptly. Another issue was the internet. The call center told us that we could use any texting over Wi-Fi app LIKE Facebook Messenger, WhatsApp, etc. which we confirmed meant iMessage and Verizon Messages. Not true. Apparently for some odd reason, it's only the 8 or so apps listed, some of which I had never heard of. The customer relations actually could not verify if we could use even the most expensive package to text over WiFi. They refused to let me talk to a supervisor or IT either. Another issue was the call center told us the F1 Simulator, 4D theater, Bowling package was $60 when it was $85 when we got on the ship. Lastly, we were told by the call center that we could use the drink vouchers for anything less than $8, which was not true. Sodas in souvenir cups were $5 and we couldn't use it on them. However, the guest relations tried to give us a hard line and say only the items listed on the voucher can be purchased, which was also not true. You can purchase gelato and milkshakes with the vouchers which is not listed in the fine print. All in all, lots of things that we different once we got on from what we were told and this caused a daily conflict. 3. The Kids Club needs some help. Both in improved facilities and increased staffing. The staff work very hard to try to make the kids club great, but from the moment we signed our girls up, we noticed that they had 2 staff members trying to help probably 20 people. Throughout the evening we heard many parents basically requesting a babysitting service until all hours of the morning. The kids club each day was filled with unruly kids whose parents obviously didn't want to deal with them. The staff worked very hard but often had to resort to scrapping some of the better activities, such as foreign language class, due to the poor behavior of the kids. Too often MSC also allowed the kids to decide as a group what they wanted to do rather than stick to the program. This resulted in video games, loud music, and dodgeball for the older kids. Coloring and cartoons for the younger kids. My kids did very much enjoy the cooking class with the chef and the talent show portion. However, watching one man ask about picking his 5 yr old up at 2am and another couple intoxicated and picking their kids up after a show, I could tell that the staff had to just try and survive the madness. There's no a lot to work with either considering the lack of kid friendly facilities. No waterpark aside from one waterslide. No ropes courses or climbing wall. An odd half Smurfs, half Lego sponsorship. No educational program other than a UNICEF day oddly scheduled for a port day. All contributing factors to making the kids club less functional than it should be. 4. The photo center has no set price list and is not consistent on policies. We were entitled to a free Italian night photo as part of the Fantastica package. When we asked about this, we were told we could either get a picture of the first gala night or have our picture retaken. The next night when we went to pick up our picture of the first gala night which we agreed upon and the lady at the photo shop said she never told us that we could have another picture and we refused to get our picture taken. She said instead she could knock $10 off of a picture package. More or less, lying to try to upsell us. The prices of the packages are not listed anywhere and she made up prices as she went. The prices were different from party to party and she had to logical system other than stating that "you get a discount" and making up arbitrary numbers. It was very shady. The manager was rude and often ducked out of behind the counter. The wait in the lines near the end of the ship were nearly 30 to 45 minutes mainly because of the confusion created by all the bartering over pricing. 5. The pools are too deep for kids. The shallow ends are 5 foot 3 inches and 5 foot 7 inches respectfully. There is not much of a kids area aside from the single water slide. Along the pools there are 4 inch or so wade pools but no sprinklers, water buckets, slides, etc. Pack some floaties if your child is not an excellent swimmer. 6. The shows are almost like a jack of all trades and master of none. They have such outstanding performers yet waste them on incoherently organized performances with no main idea. The Queen show was excellent because it was clearly songs from Queen. Michael Jackson was clearly dancing to Michael Jackson music. Those work because they're simple and people know what they're getting. The other shows we watched, The Mask, Treasure Island, and Witches of Paris were all a series of little acts thrown together with no storyline and nothing to bind them together other than similar costumes. I'm not sure what the big deal is over doing the shows in English. Everything else on the ship is in English and the ship does sail out of the USA. The songs they picked for the vocalists are just odd and wasted their talents, in particular the African American girl that could be awesome singing popular American music. Then there's multiple nights of opera singing which is just overkill. The first night was good enough to provide an Italian touch. Not like 3 more shows of opera. Again, have an American experienced in Vegas or Broadway shows take care of this area. Advice to potential passengers 1. Avoid the photo center. It's very unprofessional and there are no written policies. Big long lines and several people complained that they lost their pictures. The pictures are all printed off hard copies and there's no computer monitor to view your pictures altogether like most places. 2. Don't expect to use the MSC internet. Contact your phone company about using texting while onboard in cases of emergency. Use WiFi in port where it is free at many locations. San Juan is a US Territory in which you get regular phone service. Just wait until you get there and use you cell plan. Our hotspot service was spotty and the onboard "app" ran through a webpage that was confusing and hard to navigate and provided no notifications. 3. Use the Kids Club for only the best activities and understand the limitations. If you want babysitting and don't care to see your kids, then they'll keep them for you. But, if you actually go on vacation to see your kids and have them enjoy themselves, then pick from the schedule the best activities and confirm with the club that they will be doing them. It's not the staff's fault and they'll make sure your kid has a good time in the headline activities, but it's impossible for this to happen all the time given the lack of personnel and resources. 4. Expect nothing more than what you have explicitly in writing from MSC. Immediately verify any requests once on board. They'll refer to supposed policies which waiver from person to person and sometimes just are interpreted wrong because of the language barrier. 5. Avoid the Guest Reception like a horrible plague. You'll wait in line forever and then get whatever answer is prompted on the screen of the computer. It's really pointless to ask for anything. Just take what you get and remember that you paid about half of what you would on another cruise line. 6. Go to deck 16 above the kids club and opposite the water slide to find some almost private sunbathing. This area is next to the library if you want to read as well. 7. Eat at the buffet for formal nights. The hassle of bringing dress clothes was annoying and the menu wasn't even the best of the week. The buffet had some of the same dishes and was very empty. 8. Eat in the MDR for breakfast and lunch. The buffet is so crowded that you might not find a seat during these times. The MDR is pretty empty and you'll get your food just as fast. 9. If you don't drink, don't bother with the Fantastica package. They offer the same classes to all of the kids that they advertise the in Fantastica, the photo center is a joke, and the rooms are identical in Bella class. The buffet and MDR serves juice in the morning. Vitamin water in the buffet for lunch and dinner. Unless you need alcohol, Coke, or some special coffee, then the extra money isn't worth it. Advice to MSC 1. Hire Americans that know Americans. You could be soooooooo much better if you did this. 2. Improve the communication between the call center and ship. 3. Hire Americans for guest relations. 4. Add some American entertainment. Motown, Country, or even 70s music on Flower Power night would help appeal to more people than the loosely themed variety shows. 5. Coordinate the variety show acts into an America's Got Talent type show. 6. Actually do Broadway type shows in English. 7. Add some kid friendly enhancements. Rock wall, ropes courses, sprinklers, water buckets, kiddie slides, etc. 8. Make the Kids Club educational and include more variety. Believe it or not, not all kids like video games, loud music, and cartoons. Give kids a chance to do something different than at home. 9. Be upfront with photo center prices. A list of products and prices is a necessity. Conclusion Would I sail on MSC again? Surprisingly, maybe, especially if they start sailing out of NYC. But, I would make sure that I didn't expect much more than an outstanding updated room, great service staff, excellent food, and nice facilities at an affordable price. For the money, it is what it is. The new Seaside should address the kids facility issues and I noticed that they have a comedy show. It wouldn't take a lot to refurbish Divina to meet these expectations as well. In conclusion, on Divina, you get your money's worth and will have a good time. Just understand the known limitations before you board and avoid certain aspects that could damper an otherwise great vacation. Read Less
Sail Date May 2017
I have been on Norwegian's Getaway Haven and the Carnival's Breeze Spa Suite and now Yacht Club Divina. I would caution against MSC. Please let me start by saying I had a good time, and the price is great compared to the ... Read More
I have been on Norwegian's Getaway Haven and the Carnival's Breeze Spa Suite and now Yacht Club Divina. I would caution against MSC. Please let me start by saying I had a good time, and the price is great compared to the Norwegian Haven. I cannot quite put my finger on it ,but they are missing something. The new ship like the seaside are starting this wellness class and they brag about the sport equipment. That's great, But I was on a seven day cruise and not 1 yoga class was held. Because she ( who was obviously not even a yoga instructor more like a body builder) would not do the class unless there was 5 people. For some unknown reason the only class was at 10 am. A time when most people are probably on an excursion or getting ready to go. Why not 7 am like on Carnival. When I was on the Carnival Magic in December they had 2 complimentary classes: a stretch and and ab all before 8 am then a yoga class for 12$. On many days there was just me or me and a another person and the teacher taught the class regardless. I think MSC needs to do their research on yoga and the timing of these classes and availability. So disappointing I was going to book Seaside. But now I am going to return to Carnival Escape. Just Much , Much better services. And the free Booze is great, but you can buy the package on the other ships anyway. It was just not what they profess to be. This is the first negative comment I have ever had with a cruise line. I generally go with the flow and am happy for new experiences. But don't bill yourself as this wellness, yoga ship the yoga room was locked for the entire cruise and the spa staff, save doctor, was just rude and looked like painted hookers. Nothing wellness about this ship. It is a booze cruise with rude staff. My "Butler was great" although I could not really communicate with him as he did not speak English or Italian. It was just not as good as the cheapest Carnival I've taken. I don't really care about the money, but it's a lie. Shame on MSC. Do your homework. Read Less
Sail Date May 2017
Arrived the day of the cruise, and although I expected long lines, the line to board the ship was exceptionally long and slow. Many people standing around but not enough behind the desk boarding people. Food was decent but not enough ... Read More
Arrived the day of the cruise, and although I expected long lines, the line to board the ship was exceptionally long and slow. Many people standing around but not enough behind the desk boarding people. Food was decent but not enough options in the main dining room (buffet was expansive, but always elbow to elbow). Most staff was very nice, but did encounter a few unpleasant staff members. Ship was beautiful and kept clean. Room was sufficient and what I expected. A few areas were off limits due to Weight Watchers so was not able to experience all areas of ship. First time to Caribbean and loved the ports, although due to husband have cast on arm we were unable to participate in water activities, so cannot speak of them. All beaches we visited were wonderful, and the most beautiful water I have seen. Embarking the ship was organized and efficient. Will most likely look at another cruise line for next cruise. Read Less
Sail Date May 2017
The Divina is a great ship. Atrium is super and all facilities (dining room, bars, cafés, pools, etc...) are very good. But, with 3600 passengers, it seems to be too crowded. On cruising days, it was difficult to find a spot at one of the ... Read More
The Divina is a great ship. Atrium is super and all facilities (dining room, bars, cafés, pools, etc...) are very good. But, with 3600 passengers, it seems to be too crowded. On cruising days, it was difficult to find a spot at one of the pools and almost impossible to use hot tubs unless we like to be 10 persons in it. We appreciated the ship mostly when the ship had docked for a few hours. We went ashore for 2 or 3 hours and we came back on board early to take use the pool and hot tub before there was too many people on the boat. We ate at dining room every evening and the food and service were average. Again, it seems there were too many clients per server. Embarkation and disembarkation went smoothly and on time. Our veranda cabin was clean and very comfortable. We did some previous cruises with other cruise lines and we expected a little more from MSC, like chocolate on our beds at night or bathrobe or some swans with our towels, but we had none of that. Entertainment was good and we enjoyed the evening shows, specially Italian opera. Read Less
Sail Date May 2017
I was on MSC for the Weight Watchers 1st Rejuvenation cruise. The ship is beautiful, but the staff clearly prefer Europeans as guests than Americans. hard to get bar service if you walked up to the bar instead of waiting for someone to ... Read More
I was on MSC for the Weight Watchers 1st Rejuvenation cruise. The ship is beautiful, but the staff clearly prefer Europeans as guests than Americans. hard to get bar service if you walked up to the bar instead of waiting for someone to come and take your order. The main dining room menu was not all gratis like I have seen on other cruises. You had to pay for example; shrimp cocktail, steak, it just seemed strange. Their shows were very good. The port stops were the same, but the times seemed to be shorter than normal. We stopped in Cozumel, Jamaica, grand Cayman and Bahamas. I will say that embarkation and disembarkation were a breeze. There was always a line at the guest services desk it seemed. English is most definitely the second or third language on board! We did stay in an inside cabin which compared to the ship decor the room was very drab. I got to peak at an veranda cabin and also bland looking. Anyway, it was just a different atmosphere. The most beautiful has to be the glass staircases that have swarkois crystals in them! Read Less
Sail Date May 2017
This is a great ship the cabins are nice and it is very clean. But the food and service needs improvement, the service was bad and slow and the food is not very good. The Shore Excursions are the worst not worth the money and not organized ... Read More
This is a great ship the cabins are nice and it is very clean. But the food and service needs improvement, the service was bad and slow and the food is not very good. The Shore Excursions are the worst not worth the money and not organized at all. You spend more time on the ship waiting for your excursion to start and then they are cut short because you are out of time. Also you have no time left to see anything else when on shore. This was a big problem with our trip and the staff did not care about our issues. I had spent my vacation time trying to talk with Excursion Supervisor and never received any follow up. The excursions are not worth the time or money. Plan your own time on shore or work with other outside company not the ship. We were very disappointed. Read Less
Sail Date May 2017
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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