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2 Helpful Votes
Sail Date: October 2018
Sailing from Genoa on a transatlantic that arrived today into Port Miami. Crew is very hardworking and trying to work with what they have. Biggest issue with this ship is that there is a total lack of leadership and communication. ... Read More
Sailing from Genoa on a transatlantic that arrived today into Port Miami. Crew is very hardworking and trying to work with what they have. Biggest issue with this ship is that there is a total lack of leadership and communication. Virtually no announcements when the ship is cleared, inconsistent information regarding ports, transportation and shore excursions. This bred a toxic environment among guests. Often shoving, pushing and swearing in multiple languages. A mess!!! Food was inconsistent quality and either overly salted ( Chef smokes???) or completely devoid of flavor. Steaks were tough and grisly and inedible. Servers are rushed and literally grab menus out of your hand when you’ve finished ordering. Be prepared to wait significantly betwee courses especially entrees even when you order immediately after being seated for your seating time. Best food items on the ship were Pastries and desserts in the dining room, fruit plate in the dining room at breakfast. Eat breakfast in the dining room, lunch in the buffet or off the ship and take your chances on dinner in the dining room. Daily program was often incorrect. Library was closed for training staff/ crew as they approached the US market for the season. So a 22 day voyage which had over 5 sea days often we couldn’t access he library! Lounge entertainment was good but theater located entertainment was 35 minutes max and if you like opera you should enjoy this cruise ship. Not the best quality. Dancers might be compared to your local dance classes back home. 22 day transatlantic cruise with many stops in Europe. Once we departed Tenerife satellite TV ended. Daily inquiries netted multiple excuses including we are working on it, we are transitioning to the US version and finally my personal favorite was, madam we can’t posaibly get tv in the Atlantic Ocean. Completely crazy! So NO TV for more than half the cruise including all the sea days making the crossing while Major breaking news was occurring in he US. No news whatsoever onboard and no compensation via complimentary WiFi time was offered. I appreciate that you don’t go on a cruise to watch TV but having access to news is important on a long voyage. They did offer some free in room movies but did not say they were “ free” until about day 5 without Tv so everyone thought they would be charged for the 8 or so movies offered. None of which were first run!! Disembarkation at most ports ( Marseille and Bermuda, NY and Miami) were terrible. Virtually NO announcements made. Ship never arrived in time and left NY nearly two hours later than stated but they DID NOT make an announcement re the delay for 45 minutes and then finally sailed away nearly 2 hours after. In Miami at the end of the cruise guest who were told to depart ship at 8:15 spent ONE HOUR STANDING IN THE TERMINAL WAITING FOR THEIR LUGGAGE. Their timing, organization and communication is VERY POOR. Just remember you get what you pay for and this cruise line that focuses on the European market has much to learn about customer service, communication and hospitality. Read Less
5 Helpful Votes
Sail Date: May 2018
We were looking to do something different. Family & friends kept on about cruising, then we saw a cruise TV programme with Jane Macdonald raving about MSC. It looked amazing and as it embarks at valencia just 50 minutes from us, we ... Read More
We were looking to do something different. Family & friends kept on about cruising, then we saw a cruise TV programme with Jane Macdonald raving about MSC. It looked amazing and as it embarks at valencia just 50 minutes from us, we thought great. We booked a wellness package for 1 week. Cabin with balcony not far from lifts,as my husband has dementia so less likely to get lost. Day we thought was smooth until we saw the state of our shower with mildew, soap and dispenser not working, hairs in basin, filthy carpet, stains on sofa and bed linen...stained with sweat marks! It took 3 visits to reception to get this matter resolved. They offered us complimentary shuttle bus tickets to Marseilles, which we didn't want to visit. Pizza soggy and inedible in Eatily and,as explained, 3 different coloured peppers does not constitute a vegetable pizza! Buffet always overcrowded, more like,a rugby scrum. Never once managed to get I to black crab for breakfast. Food lukewarm. Lifts overcrowded. Our room was on cupid deck, 13. The floor above is the buffet and terrace which we're not aware of at booking. Furniture being dragged and moved overhead at night, then the disco would start at midnight until 2/2.30am. Relax or rest? How??? I was surviving on little sleep. Excursion always early start and chaotic in deck 6 or 7 where you assemble. Portofino the best trip but not long enough to appreciate it. Stuff too busy chatting. Customer service poor. Read Less
4 Helpful Votes
Sail Date: May 2018
It was a good deal in Australian newspapers. But, you get what you pay for... Ports were all fine, ship was clean, but food was so very disappointing. Not inviting at all, either in dining room or buffet. In fact, I felt quite ... Read More
It was a good deal in Australian newspapers. But, you get what you pay for... Ports were all fine, ship was clean, but food was so very disappointing. Not inviting at all, either in dining room or buffet. In fact, I felt quite ill, to try and select food in buffet. So very noisy and full of people. Announcements all made in many languages, and sometimes this came into your cabin. Including daily safety drill, due to oncoming passengers. The ship appears to be a bus, picking up and dropping off passengers at every port. Being sick onboard, due to "change of diet", it was 80 euros to see Dr to get medical certificate, in order for us to cancel an excursion due to illness ( I am not criticising the Dr, here..he was superb.)..staff made it very difficult to do this. One Shore Excursion was cancelled by cruise ship "due to not enough people"..over 3,000 passengers?? Verandah cabin had no sofa, and very small. Then, the settling of final account was very unusual. Due to them cancelling a tour, and us cancelling another, we had a credit..this credit HAD to be taken as Euros in cash on settling of account..if you did not go and get this, you lost it! A bit odd? As we paid in Australian dollars, we did not want Euros in cash at the end of a holiday! Not a good policy..all other cruise ships we have travelled with, have completed transactions on credit card automatically. Anyway, we will never cruise with MSC Cruises again, and would not recommend them to anyone. Read Less
8 Helpful Votes
Sail Date: April 2018
The only positive thing that we found is the ship itself. (decoration etc) Everything else was very very poor. We bought the all inclusive drink package in the msc usa website over a month in advance, as it was charged from my bank ... Read More
The only positive thing that we found is the ship itself. (decoration etc) Everything else was very very poor. We bought the all inclusive drink package in the msc usa website over a month in advance, as it was charged from my bank account, I didnt worry about anything. The surprise came on our first day of cruise, when nobody could find our package! The only thing that we were told for days is that we should wait for a reply for their office to see IF they find something... my husband and I had to go to the reception everyday trying to sort this out, spend hours in there seeing them typing a lot of things in the computer, but not be done. They finally found the package after 4 days, and when we asked for a refund and said that we didn't want to use the package anymore, and pay individually for each drink, we were told that now that they have in their computer we have to use and the drinks that we have before would be refunded. HOW CAN WE USE A PACKAGE THAT WE PAY FOR 7 DAYS AND RECEIVED JUST ON THE 4TH DAY??? we can easily make a list of things that went wrong... we were so disappointed with everything that we just wanted to leave the cruise. 1- pay for something and don't use as we should 2- I ordered a birthday cake for my husband 2 months before and I asked to be delivered on his birthday (10/04) and they delivery a day before(when we arrived). When I saw it in the room I asked someone to pick it up and bring back on the arranged time on the next day... which they forgot to deliver back and the little surprise that I wanted to do was ruined. ( it was something that I payed for.) 3- ask for room services and be ignored. My husband has an injury on his feet and he needs to put some ice during the day and all the times that we asked we had to call 3 times to get it in the room.The staffs could be much more nice and friendly. We even met staff that complained about the way that the cruise works, saying that they don't get a proper training. To hear something like from a employee saying to a GUEST can show how unorganized this place is. 4- The shower drain in our room was blocked, we asked twice for the staff come to have a look and nothing was done. We even started to think that could be normal have the whole toiled flooded after shower... When on our very last day of cruise, we had a shower and saw it fixed. We told on the first they. We felt that they fixed for the next guest only. 5- the food and entertainment is very bad either. It was suppose to be a special trip for us to celebrate our birthday and our wedding anniversary and this is just ruining everything. Read Less
3 Helpful Votes
Sail Date: March 2018
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people ... Read More
My second transatlantic cruise. I had a great experience last year on another company. This year friends invited me to go back on a transatlantic and experience MSC Divina. Could not been worse. To start with there was a lot of people with a very bad cold. I got a cold. The doctor on the sheep was kind of okay. The nurse touch my prescription tablets with her bare hands. The food from the “food court” was so boring. There was a mix of food smells that was very unpleasant. The egg station iwas so egg smelling. I eat and like eggs. However did not eat any because the smell was so strong. The paid restaurants are all italians. Entertainment? maybe two or three nights at the theater were okay. The service on the cabins and the waiters was good. The employees at the guest service could not been more rude. I had a very derespectful person when I went to ask them to take out a case of wine out from my billing because i did not bought any wine. He was defiant and made me feel like I had no right to make a complain. I do not have space here to write about my friend’s walker that did not make to the ship from Fort Lauderdale port. They underestimate the passagens capacity and/ or intelligence. Did not enjoy at all. I do not recomend and now I do not want to go even in another cruise line because I am afraid to have the same bad experience. Read Less
10 Helpful Votes
Sail Date: February 2018
My husband and I chose this cruise after a very stressful year full of loss and trauma. We wanted to do something simple and a cruise seemed to fit that description. We don't usually cruise. We did go on one cruise on NCL to ... Read More
My husband and I chose this cruise after a very stressful year full of loss and trauma. We wanted to do something simple and a cruise seemed to fit that description. We don't usually cruise. We did go on one cruise on NCL to Bermuda and we were presently surprised by the variety of food options, no need for formal clothes and the variety of ages. On this cruise to the Caribbean on the MSC Divina, we found limited food options, two formal nights, virtually no variety of entertainment unless you like opera or musicals and rather rude staff. I will start with the positives and then go to the negatives. One positive is that the ship is beautiful and kept quite clean. It is a comfortable ship and there are plenty of pools and hot tubs. Another positive is that the drinks, coffee and desserts are good. The last positive is that the cabin attendant was very good, kind and hard-working. Now for the negatives: 1. The food is really very poor. There is a lack of variety and only three specialty restaurants (also there is a sports bar and a pizza restaurant). We tried all of the restaurants, paying extra because the food at the Black Crab was not so good. The specialty restaurants were not really worth the price and offered only four different entree choices. If you don't like beef or lamb, there isn't much for you. The seafood dishes were not so good. The buffet is just horrible. People are rude, cutting in line and then the food is the same every day. It had very little flavor and was just boring. The bed was like sleeping on a slab of concrete. We had a balcony room. The balcony was nice but the room was just so uncomfortable with only one uncomfortable chair to sit on. I slept about 2 hours per night because the bed was so uncomfortable. The staff are rude and when you complain, they are condescending. We did speak with a few people who were helpful but many were very rude. The excursions were terrible and over-priced. We had a better time on the days that we did things on our own (Cartagena and Bahamas). One excursion was just horrible - the one in Puerto Limon, Costa Rica. The tour guide was so rude, the tour was overpriced and it was just a bad experience. The entertainment is just geared toward opera and musicals. There is no real variety. It was just so achingly boring. The fellow cruisers, well, many of them seem to have a particular disdain for Americans or maybe for humanity, in general. I love people from all over the world and have travelled to every continent save Antarctica, but the people I encountered on this cruise were so rude, staring, rolling their eyes, cutting in line, and saving the deck chairs all day. We had to rent chairs up on the top deck because people would save their chairs with towels, go to breakfast, lunch or wherever and not return for hours at a time. In general, it was sort of an experiment in social Darwinism. Very little regard for others is what I observed. So...all in all, it was a really bad time. The only blessing is that the ship did not sink, the weather was great and I did not get food poisoning. No. I will never consider MSC again. If my husband and I ever cruise again, it might be on NCL again, if ever. Read Less
Sail Date: February 2018
I went with some friends who were going on this cruise and they also had a bad time no tv for over 2 weeks the food was terrible the serve was terrible and the the show were all 2nd rate people bush and shove and were rude the only thing ... Read More
I went with some friends who were going on this cruise and they also had a bad time no tv for over 2 weeks the food was terrible the serve was terrible and the the show were all 2nd rate people bush and shove and were rude the only thing god was the beauty salon even the staff did not like the food 1st cruise i every went on where u has to pay for Coffee at dinner time and pay for lobster and surf and turf , I will never cruise with this cruise line again and yes i have been on many cruises over the last 20 yrs. I can not say enough about the bad food when we docked in New York City I took a cab to Little Italy and had a wonderful meal the pasta was all dente not like the ships which most of the time was not cooked enough and was hard never never again. Read Less
2 Helpful Votes
Sail Date: February 2018
The ship asawas beautiful as was our room. Bar Staff was excellent as was the casino staff.went to change dining to early seating and there was choas. We were told there were over 2,000 Holistic Vegatarians on the cruise and they had all ... Read More
The ship asawas beautiful as was our room. Bar Staff was excellent as was the casino staff.went to change dining to early seating and there was choas. We were told there were over 2,000 Holistic Vegatarians on the cruise and they had all early dining seating. We would have to eat late seating or buffet. People were furious. This is the first we heard about the vegans. The ship held over 4,000. What about the rest of us. We felt decieved. Why were we not told when we booked? Some people with health issues can not eat late, me being one of them.I cruise for the food and setting down and being waited on! So much for that.....the buffet was 90% vegan. Soups, rices and most sides were cooked and seas one without meats to flavor them. I got so tired of pizza, chicken and burgers. Would love to try again, but do not know if I can trust them to tell me when something like this comes up again. The only seafood the whole trip was fish. ...over and over every night. This cruise truly left a bad taste in my mouth. Such a shame as ship was beautiful Read Less
4 Helpful Votes
Sail Date: February 2018
Our experience on the MSC Divina was absolutely terrible.This was our (10th cruise btw). We booked on the Divina for the Barbados cruise on Feb 15th, 2018, and were completely unaware that this was a VEGAN cruise. My wife and myself are ... Read More
Our experience on the MSC Divina was absolutely terrible.This was our (10th cruise btw). We booked on the Divina for the Barbados cruise on Feb 15th, 2018, and were completely unaware that this was a VEGAN cruise. My wife and myself are not vegans.We had to deal with inferior meal service, inferior food on the non vegan side, (ie: quality of food was terrible, also the vegans would stop at the non vegan cafeteria and help themselves to all the fruit and vegetables available thus leaving nothing for the non vegans). I attempted to enter the vegan cafeteria and was told I was not permitted to enter due to the fact I was not a registered vegan and did not wear an identifying tag. The entertainment was less than inferior (the worst I have ever seen on a cruise line), only one early show for non vegans, however the vegan group could attend all shows and were provided with far superior entertainment. (Again we were not permitted to enter the theatre because of the registration / non name tag issue. We had requested anytime dining but upon embarkation we were made aware we had late dining due to the fact all the early / anytime dining was made available to the vegans. The only bright light were the excursions, and the service provided us by our room stewart. Let me be perfectly clear, I have no problem with a persons lifestyle (ie: vegan) however we should have been made aware by the cruise line / travel agency of any special treatment that was was being provided to another group (approx 2500 persons). After the cruise was completed I wrote MSC an e-mail addressing my concerns and was informed a response was forthcoming within 4 to 6 weeks, as of this date June 21, 2018 I have not received any response. Just another example of their shoddy service. Read Less
5 Helpful Votes
Sail Date: February 2018
This was our 17th Cruise. After having to deal with MSC employees and failure to communicate we will never cruise with them again. At embarkation we had a hostess walk away from check in desk 25 minutes after opening to eat. She never said ... Read More
This was our 17th Cruise. After having to deal with MSC employees and failure to communicate we will never cruise with them again. At embarkation we had a hostess walk away from check in desk 25 minutes after opening to eat. She never said a word. So we waited for her to come back. After watching her eat one sandwich she then picked up another one. Remember they had just opened and the hostess went on break. At that point we switched lines and completed the check in. After getting onto the Divina we contacted the assistant maitre’d At the Black Crab. We were then told, for the 1st time, that the ship had a large tour group on board. The Holistic group had an agreement with cruise line to bring on their own chefs. Since it was such a large group Corporate office had told the ship Holistic would have early dining. This was interesting, since I had called Corporate 3 times in regards to port changes from hurricanes, and requesting early dining each time. Corporate never advised us about Holistc being on the ship or having all of 1st dining during these calls. After getting information we went to guest services and asked for phone number to Corporate office department who made decision on Holistic. I was directed to speak with male guest service manager. For the next 10 minutes he would not provide the number—never got the number. After the 10 minutes I switched to requesting a fix to dining. I requested the manager to set speciality dining reservations at pre cruise prices. The manager finally stated that he could do that and would call our room by 6pm that night. I told him to leave a message on the phone or on tv message board. Manager failed to do either. Next morning went back to guest services. Manager was helping other guests when he looked up and saw me. When these guests walked away the manager turned around and walked into office. After making several trips in and out of the guest services area over the next several minutes, Manager returned. When he looked up and saw me standing there you could physically see the irritation on his face. He started the conversation by stating he could not make the reservations without payment authorization. I asked what happened to the phone call. Manager stated that he called but no one picked up. When asked why he did not leave a message he started to get mad. He then said “Stop putting words in my mouth”. I asked him if he did not agree to setting the reservations. He again said “ You are putting words in my mouth” accusing me of lying. At this point my wife tried to assist on getting the reservations made. After several more minutes Manager finally tried to call the assistant head waiter. After contacting the assistant head waiter we got our reservations. We left guest services wondering how bad this cruise might be. Over the next couple of days we learned how much impact the large Holistic group would have on the cruise besides just the 1st seating at dinner. We found that several normal events (shopping lecture, late theatre show, lounges) were not scheduled or moved to accommodate Holistic conferences and lectures. The Buffett area was cut in half for breakfast and lunch as it was turned into a vegan area. The evening entertainment was also cut in half since theatre and lounges were being used by Holistic. MSC never advised they had a special/event cruise on this ship. So on the 6th day of the cruise my wife went to guest services and wouldn’t you know it she got same Manager again. My wife asked for the gratuity adjustment form. The manager stated that they were left in the desk drawer next to the phone. We had already looked at the paperwork left in that drawer and knew the forms were not there. The male manager insisted they were in the drawer and would not provide the forms. We walked back to our room and took all the paperwork out and carried it back to guest services. This time we got a different guest service employee and her statement was “the forms are not left in the rooms. I will call house keeping and have them left on your bed within the hour”. This was completely different then what we were just told by the male Manager. While walking back to our room the stewardess stopped us and gave us the forms out of her cart. Upon returning home we completed the cruise reviews sent by MSC. We waited to hear back from MSC but have received no response. Given all the problems we had and the refusal of guest services to provide proper service, MSC needs a vast improvement in customer service training. The Corporate office needs to list individual cruise weeks that contain a large group/event on the ships. Especially when it eleminates dining options and entertainment. These are two of the main reasons people take cruises. Read Less
8 Helpful Votes
Sail Date: February 2018
We have been on quite a few very good MSC cruises previously and have just returned from the Caribbean on board MSC Divina. We booked the cruise in March 2017 and have never been informed of any special events or specialist parties on ... Read More
We have been on quite a few very good MSC cruises previously and have just returned from the Caribbean on board MSC Divina. We booked the cruise in March 2017 and have never been informed of any special events or specialist parties on the ship. If we had, we would seriously considered cancelling, especially knowing now what it was going to be like. We embarked at Miami. We had requested early dining on a large table out of preference and for medical reasons. As we got on the ship we found banners round the pool advertising Holistic Holidays. No way did we appreciated what it was going to be like I went to see the maitre-de at 1pm to register to early dining to be told that there were 2000 vegans on the ship and the early dining was allocated to them. I was stood in a long line of passengers with the same problem, one especially an American passenger who was rather confrontational. We were advised to use the buffet or go to reception and request a cancellation of the cruise and get a refund !!! I explained that we had not travelled 5000 miles with diner suits and evening dresses to sit in a buffet. By this time we discovered that there were many, (100’s not a few) with the same problem. Willing to give the late dining a try and went for dinner. Two of us were sat by ourselves at a table for 6 with empty tables around us. This obviously reflected the problems. We had to eat at the buffet for the remainder of the first 10 days of our cruise. BUT, a lot of the charter group also eat at the buffet not in the allocated early dining restaurants. The special area for Vegan food was half of the buffet, but queues developed at that section and the Vegans just came to the non specialist section of the buffet and literally vacuumed up all the fruit and salads. It is amazing just how much salad and fruit 5 non meat eating people can take from a buffet. When it was mentioned we were told by the group that they were not willing to queue and anyway, the specialist food was not good. To quote your staff, they had never seen people eat so many bananas; five or six per person was not unusual. The lounges were turned into book stalls and the quiet areas of the ship were dominated with lectures every and all day to the Holistic groups. We even tried the theatre at non show times, but it was not available. On the last evening of the cruise I visited the library at 8 pm to hand in some books that I had read to be told that I could not stay as they were recording a TV interview with one of the “eminent” lecturers. I had a face to face meeting with the concierge who well appreciated the problem, but could do nothing about it. He sympathised, but it was out of his hands. I was told that there were many complaints and all had been recorded and passed to head office. The cruise was a catastrophe for us and many others. We were never informed that this was going to happen. The ship was literally hi-jacked by a charter group which totally ruined the cruise. The cruise was far below the standard we expected. Read Less
Sail Date: February 2018
I chose this cruise because i went on the same ship 3 years ago and thoughth it was fantantic, this time it was awful. WORST cruise i have ever been on. They cut the entertainment to one half hour shows becauese "THE VEGANS" ... Read More
I chose this cruise because i went on the same ship 3 years ago and thoughth it was fantantic, this time it was awful. WORST cruise i have ever been on. They cut the entertainment to one half hour shows becauese "THE VEGANS" needed the theater. The entertainment was good but too much opera.. the food was not anything like the first cruise, it was hardly any choce. The crew didnt understand english which seems strange for a ship sailing from the U.S. The people we met (tThe Europeans) didn`t know why the staff couldn`t understand them either.A lot of the bars were off limits to us because they were being used by the VEGANS. Enen the gem lady was taken out of her normal venues. There was hardly anthing to do at nite. .And one more thing we were not allowed to have an early dinner. We had to have dinner starting at 8:30. We booked our cruise last year and was promised early dinner. Again THE VEGANS took up the early dinner no room for us. Read Less
8 Helpful Votes
Sail Date: February 2018
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level ... Read More
I have been on 35 cruises starting in the late 1970"s. I have been on a lot of ships and this one twice. The first time 3 years ago. It was the cruise from HELL. None of the staff spoke English for one. food was at Carnival level Garbage and the service- we never got any. Now I was told and read many things had changed on this ship over the last 3 years. This is the biggist line of bull. This time I traveled with 50 people, all have 15-25 cruises each. Their review--NEVER AGAIN.The service is so bad. My room was not made up for the first time until after 4 PM everyday. Don't ask for ice in your room-you'll never get it. Dinner, another joke. We had a table for 8, saw the waiter every 15 minutes. He brings the water and bread then he's gone for 15 minutes who knows where. Then he comes back and takes your order, then he's gone for 15 minutes-who knows where. You sit there waiting and waiting for your food. Then when it come there's enough for half of you.The Entertainment was some of the same shows 3 years ago, but they were better then than now. Same people on stage for all the shows. You want to meet people on the ship? forget it. Out of 4300 people on board I think 200 were Americans. So now you learn how to talk to yourself. Do yourself a favor take Royal Caribbean, Celebrity or Princes lines. I give this ship and line a 1/2, only because the ship floats. Read Less
2 Helpful Votes
Sail Date: February 2018
MSC is new to the Caribbean ports of call. I wanted to give them a try and the price was affordable. This is what I wrote to my travel agent and on the MSC survey: The following is for the 2nd cruise of our B2B. This 2nd cruise also ... Read More
MSC is new to the Caribbean ports of call. I wanted to give them a try and the price was affordable. This is what I wrote to my travel agent and on the MSC survey: The following is for the 2nd cruise of our B2B. This 2nd cruise also had the Holistic Conference. There was a huge difference in service between the 2 cruises. Non-conference passengers suffered: 1. 5 days of paper towels instead of napkins at the buffet 2. no hand towels or wash cloths in the stateroom the day of embarkation 3. The buffet ran out of coffee cups and coffee everyday for breakfast - had to go into the conference part of the buffet, 4. we had first sitting at the dining room for the 1st cruise. During the 1st cruise, I received a notice that we had been moved to the second sitting for the second cruise. Mario was able to get us into the first sitting, however, day of embarkation we were rudely turned away, spoke to Daniella (restaurant manager) to no avail. We met the hotel Manager Mr O. Caci (not sure of the spelling). He helped us get to the 1st sitting a couple of days later. 5. We received two phone messages from reception. Reception assumed they knew what we wanted each time we called. They were incorrect each time, very unprofessional. 6. A disabled toilet near the buffet was only dribbling water from the faucet. I spoke to a maintenance man and he said it wasn't his job. The next day it was still dribbling. 7. Many of the above issues were discussed at the Cruise Critic meet & greet party with the officers. Nothing was resolved. I will now rate the 1st cruise. 1. Ran out of butter in the dining room for dinner. My husband walked to the buffet and brought back butter. 2. We bought the beverage package. The bar on fl7 refused to serve us drinks because they were setting up for the captain's party. 3. We often had to go to the bar to get our drinks instead of being served. 4. Asked for a second bar of soap and never received it. 5. Being at the 1st sitting we expected music for cocktail hour at 5pm. It didn't start until 5:30. Dealing with customer service/web site: 1. The web site never did show the 2 reservations at the same time. I emailed then my husband emailed. No one from the company ever called back. I will never use MSC again. Management on shore and on the ship have terrible customer service. The crew work very hard at their jobs. I was appalled when I heard that a refund of the TIPS could be requested. Everything that happened was due to lack of management response/training. Read Less
5 Helpful Votes
Sail Date: January 2018
Chose this ship as seen with Jane McDonald and this was also my first trip with MSC and its my last. Have taken 19 cruises before with 4 different companies so see myself as experienced. Well... what an experience this turned out to be. My ... Read More
Chose this ship as seen with Jane McDonald and this was also my first trip with MSC and its my last. Have taken 19 cruises before with 4 different companies so see myself as experienced. Well... what an experience this turned out to be. My husband and I travelled to Miami ourselves and joined the ship. Chaotic boarding, PA system didn’t work properly but we boarded somehow. Luggage arrived 5 hours after drop off!, Cabin was at the rear of the ship so we had a large balcony with 2 loungers, 2 chairs and a footrest/table. Cabin decor ok sofa and a glass table which was in the way all the time and no where else to put it. Small tv at height so not much use plus no tv suitable for British passengers anyway of which we were very much the minority. This apparent when announcements were made, very few in English although translated in 5 other languages. Language barrier with staff, only found 2 who were very good and happy in their work. Others seemed v unhappy but this may be down to the fact a lot of what may have been the best staff departing the ship to transfer to MSC Seaside. It was obvious that there was v little customer service or waitering training. Found some to be very rude in the allocated dining rooms of which there were only 2 and more than 4000 passengers. Food in the Villa Rosa was served lukewarm or cold. No point sending back only to be microwaved and they weren’t interested. My steaming Chinese soup was served cold. If you order a drink and the whole table were all inclusive the waiter would put all charges on one cabin as he couldn’t be bothered to do separately. You may say it doesn’t matter but it’s just another CS shortfall. If you want a table for 2 there are none so you’ll end up with 6, 8 or 10. Hand cleanser placed outside restaurants but I would say only 1 out of 5 even bothered, this was the same in the buffet which is rather disgusting when you think how may people were using them at breakfast and lunch. Which leads me to the buffet area which we used 3 out of 10 evenings as the food would be hotter being under heaters. You take your life in your hands trying to get to the counter, food the same everyday for breakfast and lunch but there was so many rude people pushing and rushing to get everything, plates piled high and so much wastage left. By the way, under 11’s are free onboard so there were many children. photo gallery staff there were many, a photo priced too high at $23 for a small one so again so much wastage. So many staff employed wanting you to buy in all the shops which were well stocked. Service charge is $25 a day per person which you can remove or reduce. Won’t continue with negs as I’m sure they will follow. POSITIVES. Fantastic interior decor in all areas especially the Swarovski staircases, great variations of cocktails and coffees which was a bonus on the all inclusive. The entertainment in the theatre was the best ever so try not to miss any. Sorry to say though after waiting a year for the trip we were so glad to get off. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this cruise for the itinerary. Our travel agent wasn't excited about our choice. The ship itself is a very nice ship. well kept and clean. We paid over $3300 (for 2) for an 11 night cruise which was advertised as a ... Read More
We chose this cruise for the itinerary. Our travel agent wasn't excited about our choice. The ship itself is a very nice ship. well kept and clean. We paid over $3300 (for 2) for an 11 night cruise which was advertised as a Fantastica experience. It was more like a mediocre experience. This means we were supposed to get a little better experience than the bottom level. The only thing I that was better was that the drink package was included in the price. The balcony room was the smallest we have ever had on any of our 15 previous cruises. Not even a couch to relax on. Had to sit on bed when in room. The food was average cruise food. a couple of specialty dining rooms were very good. The buffet at lunch and dinner was never fully open and the selections were limited. Saw people grabbing food with their hands in the buffet. Reported to maitre'd and food was quickly replaced. Entertainment was poor. Same thing every night with a different theme. Singing ,dancing and acrobats. No Broadway style shows. A disappointment. Also no drinks served at shows. Service was almost nonexistent at times. Very few servers around pool. The bartenders were very well trained. Didn't know how to mix drinks properly. Complained to shore excursions desk about bug spray in tour bus. Odor present and the wife's seat was wet. Requested to speak to someone. Was told a rep would contact us. 2 days no contact, but did receive a bottle of wine. Not interested. Left it on ship. Second complaint was about excursion in Freeport. City tour, lunch and beach. City tour consisted of driver pointing out post office, oil refinery and various new and used car dealers on way to beach. 2 shopping stops on way to beach. Beach dirty and very buggy. Advised excursion desk. The customer rep told us that we Americans were spoiled. This being an Italian cruise ship, we had many foreigners onboard, so all announcements were in 6 or 7 different languages. The fellow passengers were very rude no matter what was going on. We will not be traveling on MSC again. Read Less
5 Helpful Votes
Sail Date: January 2018
Disabled husband was injured during disembarkment due to passengers pushing and shoving. Toilets overflowing many areas and not being cleaned up on the floor. Toilets overflowed in women's bathroom to the top and full of feces. Beds ... Read More
Disabled husband was injured during disembarkment due to passengers pushing and shoving. Toilets overflowing many areas and not being cleaned up on the floor. Toilets overflowed in women's bathroom to the top and full of feces. Beds very hard, no mattress toppers available. Shows were boring/poor quality. Activities were mostly gut fillers such as, several wine making fee for service, shopping and dancing. No real activities. Make your own tee shirt turned out to be, make your own paper flower with tissue paper and straws. Rooms were bad. We had a broken drawer, stains in the carpet, mildew stains in the bathroom, rust stains on the doors; and that was our room upgrade. Staff were so rude. Was yelled at for not participating in a dead sea salt scrub demonstration; and was told "you loose!" Cruise Consultant Director was rude as all get out and raised her voice at me, after she was an hour late and came in with a chip on her shoulder like she didn't want to be there. Our status match wasn't completed in their computer system, even though I had an email stating it was and we didn't even get all the perks. We got a mousepad for Gold Status. Staff were forced to work with fevers in the dining room. Many staff were very sick and several in our group ended up with colds, vomiting and diarrhea viruses. Television service was pay for service mostly. A couple of regular channels were available, but nothing local and the only news was CNN, unless you wanted to pay for a newspaper channel. Bottled water was only available if you bought the bottle of sparkling water in your room for $4.75. Nothing offered to carry off the ship on an excursion, so you're forced buying bottled water and canned colas in the visiting country. One of our excursions ended up being 10 hours and was 2 hours past onboard time. Fortunately the ship waited because it was a ship sponsored excursion. Mostly a foreign speaking company, English is last. We kept getting paperwork sent to our room in Spanish. I don't have anything against it, I just don't speak it. We had to ask twice for the correction so I could read the paperwork. You have to beg for everything. Shows were mostly operatic singing, old songs and in other languages so we were bored and often left early. Buffett became assigned seating people were pushing and shoving everywhere and it was hard to find seating. People acted like they would starve to death if they didn't get a meal in. During one of my trips to the buffet for breakfast, I was assigned a seat and they placed a "reserved" red, place card on the table. I went to get my small hot plate of food and a coffee. Set it down and the reserved card was still there-went to go get my fruit. Came back and the table had been completely cleared off, reset and the reserve card was still there, but a new group of people had been seated, in my spot. The staff only said we are sorry, the dining room is full. Nobody tried to find me another seat, even after I asked a group of 5 employees standing at the front of the entrance. I had to start over and take my food upstairs to my room. So we went to the dining room the next morning thinking maybe it would be a better experience. Wrong. We waited 20 minutes for water. They started bringing food...and no drinks. We asked several times for water and orange juice. They only offered coffee but my husband doesn't drink coffee. Finally, our waiter that we usually see for our evening dining room meal was passing by and saw I looked irritated and asked if we were ok. I told him what was going on and he immediately turned around and grabbed two glasses and filled them. He wasn't even working that section and it only took him all of 30 seconds. Half of my food order didn't come and I didn't order much. I wanted scrambled eggs, grits and fresh fruit plate. I got scrambled eggs...I had to ask twice for the rest of it and they brought me toast. Overall, no. This company is Mediterranean Shipping Company, that's what MSC stands for. They should stick to that because the passenger cruise line industry isn't for them. Read Less
5 Helpful Votes
Sail Date: January 2018
While on another cruise, my aunt and I saw this ship at a port. It had the same name as my aunt. We did some research and it appeared that this was an extremely luxurious European cruise line, We decided to take a cruise on this ship. ... Read More
While on another cruise, my aunt and I saw this ship at a port. It had the same name as my aunt. We did some research and it appeared that this was an extremely luxurious European cruise line, We decided to take a cruise on this ship. We booked a cruise out of Miami for 12 days of Central America. Neither of us had been to any of the countries to be visited. The embarkation process was very smooth, no lines, and it went very quickly. The staff on the cruise need to be trained on how to smile, not scowl, and how to make people feel welcome. Don't expect a warm welcome with flutes of champagne. The food was mediocre at best, both in the buffet and in the dining room. Eating for the first week in the buffet was like taking your life in your hands, people were rude and pushy. I had a plate pushed into by back at least twice. In the dining room, you pay extra for shrimp cocktail, lobster and steak or filet mignon steak dinners. The decor is old, tired and worn out, save for the crystal staircase. The carpet in the hallways is starting to become threadbare. If you're outside, don't count on having drinks delivered to you. Spent 3 days outside on the deck overlooking the pool and never once had anyone ask if I wanted a drink, let alone bringing around pre-made drinks as I've experienced on other cruises. This cruise line sells itself on being luxurious but was far from it. DON'T BOOK!!! Read Less
7 Helpful Votes
Sail Date: January 2018
The ship was very crowded and full of rude people pushing and crowding the elevators which were very slow. The food buffet was like watching roller derby at a bad Golden Corral. The service in the dining room was excellent, but the food ... Read More
The ship was very crowded and full of rude people pushing and crowding the elevators which were very slow. The food buffet was like watching roller derby at a bad Golden Corral. The service in the dining room was excellent, but the food was well below average quality. It looked like warmed over microwave dinners. No live music in the shows at night, all recorded music! Only one band on the ship that played from 10:45 PM till late. Nothing to do during the daytime but listen to recorded music in Aqua Park. Two shows in Italian only opera style. The lack of hand hygiene and hand washing enforcement was evident by many people sick with respiratory infections. The toilets were not working when we docked in Miami the last day of the cruise. I have been on excellent cruises with another brand for many years, the only reason I went on MSC was to meet friends who already booked. Read Less
2 Helpful Votes
Sail Date: December 2017
The embarkation process was totally awful. We were made to stand in the very hot blazing sun in a line for more than 1 hour. It appeared that the Miami port authority was doing some major renovations. The ship was using a massive ... Read More
The embarkation process was totally awful. We were made to stand in the very hot blazing sun in a line for more than 1 hour. It appeared that the Miami port authority was doing some major renovations. The ship was using a massive air-conditioned tent for the process. However when we got into the tent we realized that there were tons of space in the tent that could have been used to manage the line but we were left outside in the sweltering heat. I am still dealing with skin irritation issues from being in the hot sun for so long. Finally, upon embarkation, our cabin was not properly cleaned. The carpet smelled musty and the washroom area smelled badly. The cushions on the bed and on the furniture in our cabin had a clammy feel and strange smell.This was supposed to be a premium balcony cabin. On the positive side, the liquid soap for the face basin was a nice improvement on bars of soap which usually can become soggy and slimy. We had paid before-hand for shore excursions and internet packages for all of us including my adult son who was in a separate cabin. At the time of the online booking I had received email confirmation all of the bookings were a success. This I printed and carried with me on board as proof of the transaction. However when we go on board there was no record of his bookings anywhere. By the time that Guest Services - Reception had figured out what was going on, my son had missed out on two shore excursions which the rest of the family was going on, thus marring our overall family experience. Guest services indicated that their system had cancelled my son's bookings for no apparent reason. The ship claimed that they were in no position to do anything meaningful except for a bottle of champagne and some finger food. There was little or no follow-up from the staff to whom the matter was reported until the very end of the cruise at which time nothing could be done to salvage the situation. This was with the exception of Dimitri from Ukraine who attempted to be helpful at 5: AM at Reception to sort out my personal issues related to the non booking of Internet services which I had also paid for in advance but were not showing up on the ship's system. In the buffet restaurant it must be said that the breakfast juices were very good. In fact the best which I have had after cruising several times with other cruise lines. However, the wait staff in the buffet restaurant did not seem to be responsive to the needs of guests. Tables were taking very long to be cleared and no one was offering any assistance or drinks etc. In fact on one occasion a guest requested a spoon from a waiter. The waiter in a condescending manner responded by telling the guest where he could go to get one for himself. The customer service or lack thereof in the buffet restaurant stood in stark contrast to the wonderful, warm and personal attention provided to us by one of our waiters in the main dining room. Virendra Singh displayed excellent service and people skills as a waiter. He clearly enjoyed his interface with us and he deserves favourable recognition for it. On many ships shore excursions are planned for departure at multiple times during the day. And you know this because it is visible at the time of your online booking or on your excursion tickets which are delivered to your cabin upon your arrival. However, on this ship we needed to wait for the daily planner (the daily journal outlining activities) which was delivered under your cabin door at night, to know what time our excursion would leave. Therefore there was no possibility of sleeping late as you had to get up to find out the departure time and meeting point of our excursion. No information was on the ticket. The Fantastica package really was quite useful when it came to obtaining drinks. And the bar did a reasonable job with the preparation of cocktails. The interruptions in your cabin are very limited as it appears that they use your key card in the slot to determine whether you're in your cabin. This was quite useful. However it also meant that you did not see your cabin steward and so there was little opportunity for him to provide requested services. Time changes for the purpose of daylight saving were communicated word of mouth from passenger to passenger instead of using written communication sent to the cabin. It must be noted that there were excellent nightly shows for entertainment in the Theatre. Treasure Island and Spanish Classical stood out in particular. This is my second cruise with MSC, the first one being from Venice to the Greek Isles. That was a positive experience which is why we opted to use them again. I can say that their Theatre entertainment is quite outstanding and it is one of the few things which I will remember positively. And while the absolute distaste for our early experience with the MSC Divina could have been tempered somewhat by the few positives mentioned above, the ship ensured that we left with a totally negative view overall by our disembarkation experience. The disembarkation process was a complete mess. The ship appeared to give priority to guests from the United States and Canada as opposed to those who had same day flights. Additionally, while the group with prepaid ground transfers to the airport were told to gather at the prescribed meeting point at 9:45 AM, we could not get off of the ship for more than two hours thereafter. MSC constantly made an announcement blaming the delays on the Immigration officials at the Miami port terminal indicating that due to congestion they had stopped the disembarkation. However, when we eventually got off of the ship it was clear that the problem was caused by MSC themselves. There were no attempts on their part to assist with persons who were going to miss their flights. No accommodations or exceptions were made. We saw several persons who were very sure they were going to miss their flights. We ourselves only made it to our departure gate with less than 15 minutes to spare. One young MSC representative clearly said that when problems occur all the supervisors disappear. We even had to deal with a rude attitude from the person at the ground transfer kiosk outside of Immigration. We also heard our coach driver yelling at two passengers who had been overcome by the frustration of knowing that they were going to miss their flight to Paris. We are very disappointed by our overall experience with the MSC Divina. And while MSC may have done a good job when we cruised with them in Europe, clearly they are not ready to deliver responsive and caring customer service to customers cruising out of Miami. Read Less
12 Helpful Votes
Sail Date: December 2017
Somewhere I had this fantasy that “MSC” in the cruise line meant “Mediterranean Shipping Company”, and referred to the second largest container shipping firm in the world. I now find out this is fake news: “MSC” really stands ... Read More
Somewhere I had this fantasy that “MSC” in the cruise line meant “Mediterranean Shipping Company”, and referred to the second largest container shipping firm in the world. I now find out this is fake news: “MSC” really stands for “Most Stressful Cruiseline”. I will put the review into two sections: For those that want the quick rundown, I will give an overview, for those that want to see the dirty details, it will follow. Overview: When MSC started entering the US market with their Caribbean cruises out of Miami, the Divina was billed as a beautiful ship, but services were not up to par. Now the industry considers the line to be able to compete in American markets, and services supposedly have much improved. There is no way for me to compare what services were like before the said “improvements” took place, but overall, while the ship is beautiful, the level of service on many fronts is simply unacceptable, and unless there are significant changes we have no interest of taking this line again. The fundamental problems come in two flavors: A bad attitude towards the traveler from many (not all) crew, and plain incompetence. We were guests in one of the largest suites on the Divina, being members of the supposed high-quality Yacht Club. But even in this supposedly higher level of service, the ship was always right until proven wrong, and when proven wrong, admission came grudgingly and without a real apology. This is not a hospitable environment. MSC knows something is wrong, they have this SMILE poster campaign. S = Smile and Greet. M = Make the Difference. I = Involve yourself. L = Lead by Example. E = Enhance Guest Experience. Other poster campaigns involve taking ownership of problems and solving them. Alas, these posters are evidence of not that things are changing at MSC, but how bad they really are, because overall NONE of this is happening. From petty arguments with waiters to gross mismanagement in excursion packages, MSC needs to do a lot of improving, and the Yacht Club has a lot of work cut out for itself before it can compete with premiums such as Celebrity and Oceania. The ship may be beautiful, but no number of Swarovski chrystals in the grand steps will make the current version of Baguette on board have real taste or a real crust. The Details (long!): I will start with a short snippet of a story. We are having breakfast in the Top Sail Lounge of the Yacht Club. It is buffet style. I am at the place where you pick out your cereals. There are two containers of milk: Whole and “Semi-Skimmed” (probably 2%). Then there is a sign next to these milk containers: “ON REQUEST Skimmed Milk, soy milk, rice milk”. I asked our waiter for skimmed milk. He points to this table and says: “it is right over there on that table.” I say “no, it isn’t, it says there it is on request.” He says “no, it is right there”. I go up to the table, gesture him over and show him the sign. He gets quiet. Later he comes by our table with a glass of milk and states “the sign is wrong. The milk is mislabeled. It is skimmed milk.” And he hands us what clearly looks like the 2%. Every day after that I still notice the same containers of milk, and the same sigs. I even photographed them on two different days. With MSC, on an argument like this the cruise line always wins, the problem is not acknowledged, it can even be thrown back into the guest’s face. Our first full day of the cruise was at sea, heading to Ocho Rios. We had booked our excursions a month ahead of time, and in Jamaica were really excited to see Nine Mile, Bob Marley’s home and burial place. We were supposed to receive tickets for the excursion the night before, we did not, so I assumed the concierge held them, and on the assigned time I presented myself at the Concierge. (I will try to keep identities of staff completely anonymous, I will now introduce Concierge A followed by Concierge B). Concierge A assured me we had no booking for this excursion, and there were no tickets. I argued that we had booked this a month ago, the concierge argued we must have asked our travel agent to book it, and the agent missed it. I replied that no, we booked it directly through the MSC web site. The Concierge said simply no, we did not, since there is no record. I said “wait, I will get a copy of the voucher.” I ran downstairs, went to my laptop, opened up the first ticket we were issued by MSC (a .pdf file), and snapped a photo of the voucher on the screen with my smartphone. I go up and present my case. “OK, that is a voucher. You are correct. But the tour is sold out, and you don’t have a ticket, so therefore you can’t go.” At this point I am fuming. The error is obviously on MSC’s part, and I cannot get them to (a) take ownership, and (b) solve it, and this is the famed Yacht Club service I am supposed to receive. Concierge A seems totally overwhelmed by the entire excursion organization process, I wonder if Concierge A is the right person for this job. Concierge A even is getting snappy with other colleagues. In the meantime I find out ALL of our excursions were cancelled, even though we had paid for them. We arrange our own tour for a lot more dough, find a taxi driver who takes us on a nearly two-hour drive over the mountains and gets us to Nine Mile. About 15 minutes after we arrive, the tour from MSC arrives. We make sure we get back a little earlier, since we know if we end up late the ship will not wait for us. After the excursion I go back to the Concierge. This time there is Concierge B. And there is the cruise manager for the Yacht Club section. After a while, with a smile and some gaming around, I convince them that it is part of the Yacht Club service area to solve problems. Concierge B is pro-active, attentive, and finds the problem. He finds all of our reservations, which for some reason had been cancelled (we are still investigating this one). He re-books all the missed ones, and actually SOLVES the problem. At this point, however, I am miffed that it took such stress level and anxiety to get us there. And I also see what I have described at the first snippet with the skimmed milk: Until I proved I was right with the screenshot of the voucher on my laptop, no one was willing to lift a finger. The next quality of cruise issue came on Cozumel, where there were six ships at berth and Divina as the seventh ship could not berth. Despite fairly rough seas, passengers were tendered to shore. This operation took a long time as passengers had to be assisted to jump to the tender over choppy seas and often had to wait briefly for calmer waters. Many passengers, including us, were concerned that the tendering operation was extremely dangerous. Frankly, if Divina could not get a berth at Cozumel we thought she should have diverted to another port. We met a first time cruiser who asked us if this is how it is always done, because if it is, she’d never partake in another cruise, it was that scary. That evening the captain issues somewhat of an apology over the intercom, but I think the damage was done. Many complained. There was another day at sea between Cozumel and Nassau in the Bahamas. We took the “Behind the scenes” tour, which was going to show us the things passengers usually don’t see on a ship. I had taken this before on the Celebrity Summit, and it was truly interesting. We were taken to the bridge, and I learned how extensively the AIS (Automatic Identification System) is integrated with standard radar returns, similar to primary and secondary radar in aviation. I did not know, and found this very interesting and revealing. In the engine room I learned that the Summit had as main powerplant a turbine engine of the same type used on the Boeing 747, providing electricity to power the electric propulsion propeller pods. On MSC Divina we were told right away the bridge and engine room were of limits, due to “security”. Instead, the guests were subjected to a tour of the Yacht Club (basically a sales pitch), laundry facilities, and an extensive, overly prolonged tour of the kitchen. The main tour of the kitchen involved a highly enthusiastically and loudly yelling master chef whom nobody could understand because of his heavy accent. It was another sales pitch as to how great the kitchen was, and how special it was in trying to treat the guest’s needs. It got hot while he was talking, and some of us were dying to get out of there. When we finally were free, I told the guide supervising the tour that this chef was hard to understand, and that this section was too long. Other passengers agreed. He gave me a look of steel and stated coldly: “This is part of the program.” (MSC: Never again!) Our final stop was in Nassau. Our guide for group going to Atlantis, leading us from the port to the road transport, went so quickly through the crowds that at least forty of us lost track of her, and we were abandoned. The guide never came after us, never looked for us, never gave us any hint as where to meet. So after someone at the port realized what happened the port took us to a bus and drove us to Atlantis. We arrived at Atlantis after having lost an hour due to the confusion, we were told to “get out.” No one gave us any information about how to get around in Atlantis or what what our tour included. When asked about the return shuttle, we were told buses were going back to the Divina every half our until 3 pm. We showed up at 3 pm, there were no buses, so we became part of a group taxi we paid for going back to the ship. Concierge B was aware of the problem, and finally he got the excursion office to settle for a 10% discount on the tour. That covered our taxi fare but seemed inadequate compensation. Imagine you are at a hotel, checking out in the late afternoon. You realize your minibar bill has overstated your purchases. You drank one bottle of wine, and there were two on the bill. You tell the person at checkout, and they say “I am sorry, I do not have the authority to do anything about this, only accounting does, and they are in Northern Virginia, and are currently closed.” This about describes one of the fundamental problems with MSC: You have the SMILE campaign, but people are not really empowered to solve problems. The system seems authoritarian and bureaucratic. Or maybe even downright cynical, from the top management downward. On the last night, the cruise director was trying to be amusing, giving a short speech before about 900 passengers in the grand auditorium. I am paraphrasing part of what he said, and I do not have the statements in the right order, but here is how it went, with an accompanying powerpoint presentation: “I have been talking to passengers over the trip, and here is a collection of questions I have heard: Do these steps go up? Which elevator do I take to get to the front of the ship? Does the crew sleep on the ship? (No, they paddle to the ship every morning.) Does the ship make its own electricity? Is it salt or fresh water in the toilets? What time is the midnight buffet? Is this island completely surrounded by water? And a couple more. First of all, my wife and I were bothered that he was making fun of his own passengers. Second, he was not truthful. These were not questions he ever was asked by any MSC Divina cruise passenger. These questions were copied word for word from p. 242 of Brian David Bruns “Cruise Confidential’, published in 2008. The author states that he was asked those questions over the years. By proposed sections: Ship: Quite nice, quirky layout though. Cabin: Executive/Family suite not well integrated with Yacht Club real estate wise. Great suite though, great bathroom. Dining: La Muse has a beautiful view over the Garden Pool, where sun worshippers can look in at you while you are dining, and you can observe them while you are dining. (Not a good visual arrangement, I hear they did a better job on the new Seaside.) Food varied in quality, I already mentioned the baguette, this cruise ship needs better breads by far. Entertainment: Show absolutely boring after the first one, non-coherent and non-understandable singing combined with repetitive acrobatics. Gets boring the second, third, and fourth time around. Classical venues superb. Real musicians, real performers, quality work. If you like classical music, attend the recitals and performances, but skip the rest. Service: Dear passenger, whatever goes wrong, it is your fault. Ports and shore excursions: Be safe and relax, skip them all. Go into a hot tub. Read Less
5 Helpful Votes
Sail Date: December 2017
It was recommended to me by my friend and because the price was good, we decided to take it. The initial offer was 2 for the price of 1, continental breakfast in the room and 24 free drinks per cabin. Price was right, continental breakfast ... Read More
It was recommended to me by my friend and because the price was good, we decided to take it. The initial offer was 2 for the price of 1, continental breakfast in the room and 24 free drinks per cabin. Price was right, continental breakfast was never explained- you need to fill out paperwork every night to order food, basically there was nothing to order from that list. Stateroom was not the one that we purchased. Hygiene was bad, nobody watched people cleaning their hands. It was our first trip where nobody cared about ship hygiene. We got sick on the ship, first time in many, many cruises we took. A lot of people are criticizing Norwegian cruises but they are better than MSC. There were a lot of travelers from Europe. Have no manners, do not mind other people. They are saying that Americans have no manners but they need to learn how to behave and respect other people. Food was not good. Ship itself was nice. Entertainment was excellent. Beautiful Italian singers, Russian acrobats and gymnasts, nice costumes. Will not be taking MSC any time soon. Read Less
6 Helpful Votes
Sail Date: December 2017
The worst ship by far on its size: 1) DARK inside, the dark colors dominate 90% of all public spaces, no light places, no cheerful colors, decoration was horrible and many spaces of the ship are literally empty, while they could have ... Read More
The worst ship by far on its size: 1) DARK inside, the dark colors dominate 90% of all public spaces, no light places, no cheerful colors, decoration was horrible and many spaces of the ship are literally empty, while they could have put a small bar there for instance. 2) Food: TERRIBLE. Service: HORRIBLE You have NO choice of free seating. Either you go 1st or 2nd seating. I was 1st starting at 06.00 p.m. and I went there at 07.00 p.m. (the 2nd guest seating was starting at 08.30) and they told me "we can't serve you; you are late and we are closing for the 2nd guest seating"! They were closing an hour and a half before the 2nd group was about to be seated! I protested strongly about it. NEVER again with this cruise company... The buffet: always the same and the same food, every day, over and over again The only good thing they had to serve was pizza... I must admit their pizza selections were great. Breakfast: They had 1 cook with 2 frying pans making omelettes for breakfast, trying to serve some 3.500 guests; I guess that says it all. Have in mind that the buffet after lunch, literally works at 30%. All you can find to eat is pizza, subs, some fruits and some deserts. Worst of all, they start CLOSING DOWN several sectors of the buffet, restricting your access to them. As a result you end up in a hall where the tables are full and you try to find a seat while your "food" is getting cold. The "Black Lobster" has GORGEOUS salmon dish but the rest of their food is dry, not tasty at all and not well served. The stuff has not been helpful at all. Most of them are from India or Phillipines, moody and frowning. 3) Besides the two main restaurants the rest of the places you could go for a decent meal were with pay. 4) In general this cruise makes you feel as if you are in the era of segregation. It divides its ship according to the passengers. The V.I.P. persons got their areas yet they can visit any part of the ship. The rest, the... plebes can not access quite a few areas. Add that to the restaurants where you have to pay to get into and see what is left in the whole ship to stay/visit/pass time. 5) As of the stuff: I was amazed by their indifference. They rarely smile, they don't salute you, they don't live up to serve you. I got the feeling that you were a burden to them rather than a passenger, a person they couldn't see the time to get rid of. You don't feel a guest but somebody that they do you a favor being there for you. 6) Their balcony cabins were EXCELLENT. The only problem is the constant bad odor the toilet bowl had; you couldn't fight it, neither you nor the room cleaner who btw was a TRUE PROFESSIONAL. The ONLY CREW MEMBER that I gave a tip and in fact I gave her more than just a tip for she deserved it. 7) VERY BAD distribution of the public areas. Not too many options, they are located on 2 decks all in all, very few bars. The 2 discos WORTH their money; being there and enjoy your time there, is something that will make you have a good time. 8) Drinks are good yet the add you on top of the price an additional fee (I can't remember how they call it). As if you are paying... tax on each drink. I heard that they use this to pay their stuff members and I am wondering so $1.75 per drink they pay their stuff and the rest $7.95 (that their drinks are priced) what? Goes directly to the company's pocket, right? The company never loses, right! Yet you are the Guinea Pig that pays for their stuff... 9) The bar servers bother you and bug you all the time in the first couple of days trying to sell you Drink Packages. You eat and they come to sell you packages, without respecting that you want your tranquility, that you are eating, that you are there to get some rest and not buy Drink Packages. You feel as if you are in an All Inclusive Resort where they try to sell you timeshares... 10) The shows are by far the best we have seen so far in the whole industry. I give them credit for it. 11) Pools and jacuzis were well distributed, spacious and the only thing you enjoy being at. 12) On decks 6 and 7 outside of the shops and in alleys and in part of the cafes there were tables where the shops were selling their merchandise! Something like a constant bazaar. What are the stores for? I was wondering... No respect to the guest that want to CRUISE and not to get the feeling that he got on board a floating... FLEA MARKET. I had read some negatives reviews before choosing this cruise company. I should have paid more attention. It turned out to be they were right and in fact not strict at all; my experience with this company showed me that things were worst than described on the past guests reviews. In one word: NEVER again with MSC. Not even if they pay me to go with them, I wouldn't think about it... Read Less
4 Helpful Votes
Sail Date: November 2017
I will begin with the only positive think that we can possibly say about this experience. The ship was absolutely beautiful. Much larger than I expected. The sailing was booked to capacity which caused our vacation to be nothing more ... Read More
I will begin with the only positive think that we can possibly say about this experience. The ship was absolutely beautiful. Much larger than I expected. The sailing was booked to capacity which caused our vacation to be nothing more that stressful. It was difficult to find a quiet spot for relaxing other than our own cabin. As for the cabin, it was not cleaned prior to our arrival. It appeared that the steward only changed the bedding and wiped down the bathroom. The drawers had dirt and particles from previous guest, the closet doors were oily from hand prints and the balcony was not good for relaxing because it being on the very back end of the ship there was no breeze at all. Additionally, we had the guest above us illegally smoking and their ashes would land directly onto our balcony! The ship was only about 10% American passengers which we were not expecting and only because of the cultural differences, it make things a bit uncomfortable. There were MANY languages occurring at one time making things seem very loud and chaotic and lots of pushing. The worst of all was the customer service. I had read that this was an issue, but I thought, we wouldn't expect much in this area, so no disappoints. OH BOY, was I wrong. Since we were celebrating our 30th wedding anniversary we decided to purchase only a memorable photo. And as with any cruise line, photos are plentiful. However, for some reason MSC decides to take certain poses and output them as 12 x 14, rather than the standard 8 x 10. This is fine until I said that I only wanted a 8 x 10 for $22.95 in the particular pose that we select. The reply was OK, but, it will still be the same price as the 12 x 14 of $32.95. WHY, WHY, WHY. I still have not understood why this would be. I ended up purchasing the 12 x 14 for the $32.95 much to my dismay. Food, oh, yeah usually the one thing positive about most cruises, right, well not with MSC. The food was horrible, both dining room and buffet. In most cases the food was cold and the meat was not what we as Americans are use to. It was really weird, the hamburgers on the pool deck were gray and the hot dogs were cold. Breakfast in the dining room was long, exhausting and cold food. I must also warn you that there is something really strange about the bacon, not the kind we are accustom to, and I am not talking about Canadian bacon either. What a lesson learned, if I were able to rate this cruise as ZERO, I would. Read Less
Sail Date: November 2017
Well said Hoppysmom, got it spot on. This was our 28th cruise and first time on MSC. We were attracted by the very cheap deal, free drinks package and on board spend and we were curious to know why there were so many poor reviews. Cold ... Read More
Well said Hoppysmom, got it spot on. This was our 28th cruise and first time on MSC. We were attracted by the very cheap deal, free drinks package and on board spend and we were curious to know why there were so many poor reviews. Cold food, poor service weird entertainment, theatre half empty most nights. We had a quick look and left - all been said already. Dining was a shambles in the Villa Rossa. at first sitting the size of the tables was just about adequate and some tables were empty but extra chairs were being added for second sitting yet people were still being turned away. This is because Europeans tend to eat late. MSC should know this. The entertainment in the bars was poor and loud. In London we have better musicians busking on the London Underground stations (they have to pass an audition to be there). The free drinks package was strange. Each person was allowed three drinks on one card which is new to us. We always made sure we received a receipt to check we had not been charged. Some bars were reluctant to give a receipt until pressed. Then we found two or three extra drinks had been added to the bill. OK so we are not paying but we are assisting someone's scam. In theory, a group of six people could all have free drinks on two free drinks packages. One of our fellow diners went to reception to complain about the service and was told nothing could be done but was advised to remove their gratuities! Wake up MSC!. This attitude was typical of all areas of the ship We spoke to many fellow Brits and Americans and we almost all agreed - never again. We are back on Princess in January - enough said. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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