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199 MSC Cruises MSC Divina Cruise Reviews

I chose this cruise thinking they can find a European style even on a cruise to the Caribbean. I really wrong! I found so much boredom, rudeness and services under my expectations. The dining options were limited if compared with other ... Read More
I chose this cruise thinking they can find a European style even on a cruise to the Caribbean. I really wrong! I found so much boredom, rudeness and services under my expectations. The dining options were limited if compared with other companies with whom I traveled (I did over 10 cruises). The officers on board seemed to aliens from another planet and the entertainment purpose was absolutely inadequate to the ship's class. The public areas were clean as well as the cabin. The Disco-Lounge was almost always empty, very boring, with bad music and in general without happyness. Games and entertainment on board were better suited for a retirement home. The shore excursions were quite good although landing procedures were long and without enough organization. The final judgment can only be negative. I will not return to make cruises with MSC, even if the prices offered are a little lower than the competitors .... but now I understand why. Read Less
Sail Date December 2016
We went on this group with a group of about 100 people. When we got to the terminal, we were informed that Immigration was doing a complete inspection of people disembarking. This means that it will take much longer to board the ship. We ... Read More
We went on this group with a group of about 100 people. When we got to the terminal, we were informed that Immigration was doing a complete inspection of people disembarking. This means that it will take much longer to board the ship. We waited nearly three hours in line to embark. We stood for the entire time. No provisions were made for our comfort. All the chairs were filled, no one offered us water, nothing. When we finally got to our cabin, we discovered that it was teeny tiny. There was not even a chair or even room for a chair. We were stuck in this closet for the entire 10 nights of the cruise. It got even worse when we discovered that the food on this ship is awful. The portion size in the dining room was laughable. When my husband ordered Falafel, he received three pieces the size of an American quarter coin. The menu choices were so bad that most nights I did not want to choose anything. At the buffet on deck 14, the food looked like cafeteria slop. There were many pastas that were prepared strangely. The buffet was always too crowded and it was difficult to find a place to sit. The entertainers in the evening shows tried hard, but it seemed to me that each night they were performing the same show in different costumes. The theater looked nice until I realized that there were no railings to guide you down the stairs. This is dangerous, and a few people fell down. The activities offered during the day were few and boring. I could not wait to get back home. I will never, ever again set foot on an MSC ship. Read Less
Sail Date December 2016
The price was good and the itinerary was what I wanted. Having sailed on the DiVina before, I thought I would give it another chance. Food what the worst I have had on a cruise line. Food was usually cold and had no taste. Tried the ... Read More
The price was good and the itinerary was what I wanted. Having sailed on the DiVina before, I thought I would give it another chance. Food what the worst I have had on a cruise line. Food was usually cold and had no taste. Tried the specialty restaurants and they were just as bad. The wait staff just shrugged their shoulders at our complaints. The buffets were equally bad, raw hot dogs, cold food and very unappetizing. The matre di came to the table once and asked how it was going. I told him the truth and he just said have a nice evening. The excursions were also terrible. Boating through the Panama Canal, the ferry was dirty and the food was terrible. Another tour was supposed to be 3-1/2 hours and the guide wanted to bring us back in under 1-1/2 hours. This time we were lucky and got a bigger cabin and patio, last time only one person could sit out there. We met many people on the cruise and all had the same complaint. Some said if it was their first cruise, they would never go on one again. The ship itself was beautiful but the crystal stairs were a little too much and you feel dizzy coming down them. My opinion is the sail on another cruise line, or stay home. Read Less
Sail Date November 2016
Out of 21 days on the cruise I had to stay in my room for 18 days because of an injury, After 10 letters, different calls to main office, they were willing to give me a discount of 20% on a next cruise. They said that I refused at first ... Read More
Out of 21 days on the cruise I had to stay in my room for 18 days because of an injury, After 10 letters, different calls to main office, they were willing to give me a discount of 20% on a next cruise. They said that I refused at first to see a Dr. When you fall in front of everybody, the first thing you say is I am ok and do not touch me, I did not even know my name after the fall, so even if after 1 hour I decided to go and see the Dr. It was to late for them. So If I go back and see someone get injured, will tell them, see the Dr and decide afterward. It did cost me $400 in Dr's fee on that ship. Do not know if that is worth it Will be sailing on Jan 8th with Celebrity Being Elite on that ship I know their ships and safety measures. On the Divina, the Cafeteria is really dangerous, I was told that 1 person falls every trip Half of the staff did not speak English Embarkation in Barcelona took 4 hours, nobody knew what to do and we could not hear them Italian ship but their pasta was the worst To go for dining you had to take 2 different elevators, located in a space not easy to find Waiters at the dining were beginners and only one out of 10 understood some English, so we often did get surprises in our choosing. At least they were nice enough to go back if you did not like what you had. Read Less
Sail Date November 2016
We never got to use a lounge chair on deck, all full every single day. Very rude people actually pulled a chair away from me even though I stated It was taken.. Food pretty bad most nights in dining room. Buffet was crazy crowded with ... Read More
We never got to use a lounge chair on deck, all full every single day. Very rude people actually pulled a chair away from me even though I stated It was taken.. Food pretty bad most nights in dining room. Buffet was crazy crowded with same salad selections every day. Food cold and blah......... First night in dining room was horrible, waiter never asked how food was or if we needed anything. Would not make any substitutions at all, travel agent asked for us to be moved and the rest of the cruise the waiter was excellent. Entertainment was excellent and beautiful costumes. Enjoyed music and dancing in lounges. Annoying announcements were in several different languages.. Safety drill very disorganized. Long lines for buffet and any other service lines. Would never recommend MSC to anyone. Most staff personnel was excellent and very courteous. First day when we asked questions got sent to wrong deck level sometimes. Excursions to San Juan rain forest excellent and also Bahama tour enjoyable. Read Less
Sail Date November 2016
THIS WAS WORST CRUISE-1 of 20-that we have been on.Food in buffet and restaurants was a disgrace.Ship was totally overcrowded with chaos in buffet-restaurants and decks-passengers lying on towels with inadequate sunbeds.Staff ratio to ... Read More
THIS WAS WORST CRUISE-1 of 20-that we have been on.Food in buffet and restaurants was a disgrace.Ship was totally overcrowded with chaos in buffet-restaurants and decks-passengers lying on towels with inadequate sunbeds.Staff ratio to passengers pitiful when compared to other cruise lines.Iintend to make these viws known on as many travel sites as possible.Additionally I was Disgusted with itinerary-MANY PASSENGERS FELT LIKE ME AND MSC DESREVE TO LOSE ITS CUSTOMER BASE.SOMMELLIER RAN OUT OF POPULAR WINES WITHIN 4 DAYS AND SCRAMBLED TO SUPPLY CUSTOMERS-EVEN SENT STAFF ASHORE TO PICK UP SOME STOCK-TOTALLY INEFFICIENT AND CHAOTIC DESPITE RE STOCKING IN MIAMI HALF WAY THROUGH CRUISE WINE RAN OUT WITHIN 48 HOURS-IT WAS A COMPLETE JOKE WHOLE EXPERIENCE WAS A NIGHTMARE NEVER EVER AGAIN FOOD IN RESTAURANTS WAS UNCOOKED-TINY PORTIONS-BADLY PRESENTED-INADEQUATE CHOICE BUFFET QUALITY/CHOICE WAS A DISGRACE-TOTALLY OVERCROWDED AND VERY UNCOMFORTABLE MANY MANY PASSENGERS FELT LIKE ME SHAME ON MSC-A TOTAL DISGRACE Read Less
Sail Date November 2016
Enticed to try because of loyalty level transition program. Food was worst I have ever encountered on a ship. Presentation in buffet was excellent, but food was cold, nothing hot. Dining room not much better. Servers overworked. ... Read More
Enticed to try because of loyalty level transition program. Food was worst I have ever encountered on a ship. Presentation in buffet was excellent, but food was cold, nothing hot. Dining room not much better. Servers overworked. Usually drinks didn't arrive until dinner was mostly over. Didn't have beverage servers, waiters needed to go to a bar to get guest drinks. "long line" was the nightly excuse. Staff very friendly and well trained for multilingual passenger manifest. Ship design not customer friendly. Style trumped functionality. Inadequate seating at pools, public passageways took passengers between entertainers and audience in several venues. Venues difficult to get to, signage on ship inadequate. Hallways zigged and zagged. No hand rails on most steps. Theater accessible to a very limited number of wheel chairs or walkers. Stage visibility from balcony very poor. No way would t want to be on this ship in rough seas. I never say never, so I will just say I am unlikely to sail MSC again. Read Less
Sail Date October 2016
At around 2:30 we made it to our room and relaxed as we waited for our bags to arrive. The first bag came around 4:15. The second bag around 5:00 and the third around 5:30. At around 7:00 we wondered what the hold up was for our final bag ... Read More
At around 2:30 we made it to our room and relaxed as we waited for our bags to arrive. The first bag came around 4:15. The second bag around 5:00 and the third around 5:30. At around 7:00 we wondered what the hold up was for our final bag and I started the multi round calling session trying to reach reception (No answer after at least 6 calls). We decided to go to dinner expecting that it would show up while we were gone and that our cabin steward Nelson (who did an excellent job all week) would place it in our room. We returned at about 9:30 after eating and touring the ship. Upon entering the room and still not finding my last bag, I got on the phone again. 5 more calls no answer. At 10:15 I decided to go to guest relations. The line was, as expected, very long. At least 15 people in line but only 2 agents behind the desk. One of the agents was handling primarily passengers who spoke a language other than English so, it made for a very long wait before being serviced. At about 10:40 I was finally called to the agent and informed her that I was missing a bag. She asked for my name and cabin number and after entering it into the system informed me that they discovered an iron in my bag (big mistake on my part) and that they had been trying to contact me all afternoon and evening. I told her that we had been in our room most of the evening waiting for the bag and had not received a single call. She stated that she herself had called at least 3 times and I asked why she didn't leave a message on the phone, nor on the television system which had a messaging area or why she had not contacted my cabin steward to let him know that my bag was being held. She didn't answer and simply told me to go down the hall to claim my bag. At dinner on Sunday we got to the Black Crab lounge at 8:30 as soon as it opened. Found our seats, greeted our fellow dinners and after about 10 minutes our waiter took our orders. We waited about 15 minutes for our appetizers to arrive. We didn't get our entrée until 9:30. A full our after being seated. 2 of our table dinners mentioned how ridiculously slow the service was and that it was not obvious why. Other tables were already on their dessert by thn. The 2 other diners did not speak English well but you could tell of their displeasure by their looks. As we were talking the waiter came and took away one of the diners soup without asking if she was done. She looked surprised and only then did he ask if she was still eating it. Obviously upset, she stated that she was done. The conversation the rest of the evening was around the lack of professionalism from our wait staff. The wife and I decided that we would not return to the dining room during the remainder of the cruise because of what had occurred. One evening it took an hour and 15 minutes for room service to bring us ice but only after we called back. Another issue that many of the passengers experienced was that the elevators closed much too quickly, especially for the elderly on board trying to navigate between the 4 elevators. Thursday was our anniversary and the reason for the cruise. The wife asked if we should give the Black Crab a shot at redemption. I agreed but unfortunately, the service mirrored the issues that we had on Sunday night. I also found a fishbone in my potatoes which, I assume, came from the grouper than I had ordered. I wanted to request a refund for the gratuities from the dinners but, the guest services lines were always too long. I guess that I wasn’t the only one with questions or issues. During one session with a guest services agent, I informed her that I wanted to speak with someone to discuss the issues that I had encountered. She directed me to the cruise consultant (Emmanuel), who was surprised that she had done so since his job was to set up future cruises. He was gracious enough to listen and write down my concerns. He stated that he would make sure that the information was forwarded to the guest services manager. The crew for the most part were upbeat and friendly. But there were several who were rude (one pushed me aside as I was getting back onboard after a trip to one of t islands). No “excuse me” no apology. Oher crew members were not proficient enough with English to assist with questions or issues that we had. Also, the internet café’s computers were ridiculously slow. What should have taken no more than 2 to 3 minutes took almost ten. I Sat there wondering if this was intentional to generate more revenue. My wife and I cruise often and this was the first time in 20 plus years of cruising that we wanted to leave a cruise early. On the plus side, the ship itself was beautiful, the theater shows were excellent, the fitness center was nice and the price oaid fir the cruise was very reasonable. But all of the positives were offset by the overwhelming number of issues. MSC is now on our list of “never again” cruise lines. Read Less
Sail Date October 2016
We have been in discussions with MSC since our return from our trip to try and find a solution for our dispute. Unfortunately they came back with an offer of 10% discount off our next cruise with them. Please read our complaint and see for ... Read More
We have been in discussions with MSC since our return from our trip to try and find a solution for our dispute. Unfortunately they came back with an offer of 10% discount off our next cruise with them. Please read our complaint and see for yourself our experience. I can honestly see why MSC are struggling to compete in the American market. Having travelled on the same ship previously our expectations were high. I feel it is my duty to share my review on here as it was quite possibly a disaster from start to finish. The only thing I enjoyed about the Yatch Club was the peace and quiet away from the rest of the ship. I sailed this same ship 2 years and 8 months earlier for my honeymoon, completing a back to back cruise in an inside cabin. I feel I have knowledge of the service provided not in the Yacht Club. Prior to booking this cruise, I read MSC's boasts of the Yacht Club as well as reviews on cruise critic and trip advisor. My expectations were high! Day 1 – First impressions Arriving at the port of Miami I was lead to the Yacht Club desk by a baggage handler. She was extremely pleasant and she did all she could to assist, she like us was let down by the Yacht Club team. As we approached the Yacht Club desk there was nobody there. The baggage handler took out bags and labelled them even though this was not her specific role. She asked us to wait while she tried to find someone, she was shocked that no one was there. A few minutes passed and finally a butler arrived. He told us he was unable to leave his station. Unfortunately, I did not think quickly enough to ask, if this was the case, then why were you not here when we arrived? We waited a short while, during which time two other couples had arrived who were also waiting. A second butler arrived and introduced himself as Estefan, he escorted us on to the ship and took us to the person whom provides the cruise cards, Estefan then left. After we had been given our cruise cards (which took less than 2 minutes) we were told to go into the waiting room next door. As we walked in, we sat down, no one was around except for an attendee cleaning glasses and clearing tables. A few minutes passed and in walks a couple who arrived just after us. To our astonishment they were with the original butler (the one that could not leave his station), he offered them champagne and fussed around them. I then asked the only butler present for a glass of champagne, which he did get for us and he asked where our butler was. (I could only shrug my shoulders). After they left to head to the ship I saw a new butler and he asked what was going on, he asked if we wanted to go on to the ship. I was almost startled as I wondered why we were bothering with this room if the option was to go on to the ship. I said yes and he began to walk us out of the waiting lounge. Then from out of thin air appeared Estefan. I'll take them he exclaimed to the other butler. So, here we are being led on to the boat by our butler, Hooray! Oh wait! We arrive at deck 7 and our butler quite simply says, you may now go to the main buffet area or go to the yacht club, he then walked away! As we hadn't at this stage realised exactly where we were on the ship, we had no time or opportunity to question anything. In fact we had been dumped on a deck where everyone else gets led and at this stage were unsure of how to navigate our way to the Yacht club. We asked a couple of workers where to go to get to the Yacht Club and they directed us to the main buffet area. This was not where we wanted to be! We sat down and ordered a drink to try and figure out why we had been directed here. This was not in the Yacht Club promises. If we had not purchased the basic drinks package we would have incurred a charge here. I asked three different people how to get to the Yacht Club and their reaction was as if this place did not exist. Basically no one seemed to be able to help. We walked around and eventually found Le Muse, where one of the staff kindly directed us. We finally arrived and yet couldn't get in due to our cards not working. A problem which other people had and collectively we had to wait for other Yacht club passengers to open the doors for us. On entering the Yacht Club we were asked to take a seat. We were told we could go to the bar or to our room so again with no direction we found our own room. Finally making it to our room, where we dropped off our hand luggage and explored the room. We saw a letter welcoming us to the ship and advising that there was a fresh bowl of fruit and a bottle of prosecco to welcome us. Neither of which were in the room. Perhaps this was because we had not yet set sail? We went off to explore the Yacht Club whilst we waited for our luggage to arrive having a drink in the main bar, then venturing up to the smoking area in the top pool bar area. We returned to the room from around 4 until 6 to unpack (I imagine you have logs so as to show where guests are as well as times). Once we were unpacked we went to the pool bar where we enjoyed some drinks which my husband had to go and get (every single one of them) from the bar. No waiters seemed to come round to the smoking area. Our previous experience was not like this in the main part of the ship. We stayed at the pool bar until around 930 (incidentally, we were there for so long because we met the travel agent I referred to earlier). Having decided that we should go and get ready and meet up again an hour later, we headed to our room. It should be noted that just before we left the pool bar, we were advised by the bar man that the restaurant closes at 930. This was disgraceful as no one had informed either room of this and also, what time is that for a 6 star service to say that we cannot eat later than 930 (I will come back to this later as later in the week the restaurant closed at 10)!!!!!! Around 10, our butler knocked on the door. He introduced himself and that was about all. We advised about the prosecco and the fruit, he questioned it as if we actually hadn't had it already before advising that he will look into it. He soon re-appeared with it. He asked how my first day had been and I explained very frankly that I was very disappointed by the service already provided. First impressions are so important! What was frustrating most about this encounter was 1) The butler should have walked us all the way to the Yacht Club and to our room. 2) The butler should have explained all aspects of dining, bars, what was included, what was not included 3) The butler service and what to expect and what not to expect 4) How to contact the butler or anyone else We experienced the top sail lounge on our first evening (and went in at least for a drink or more every night thereafter), I was shocked at how few people were in there every single night. To say that we were told by cruise nations upon booking the additional drinks package that we would not want to ever leave the Yacht Club. This being a complete fallacy. Clearly everyone wanted to be elsewhere than listening to the same 12 pieces of music being played on the piano and that being the extent of range of entertainment. It might be interesting for you to note how much money was spent on drinks out of the Yacht club by Yacht club members during this week. I should imagine it is a large amount. Due to the lack of information of the restaurant, we remembered the fact that we could order room service. So, my husband placed a call for room service. 30 minutes was advised for how long we should be waiting. 25 minutes passed and a phone call was received. Have you received everything on your order? No, nothing has yet arrived. 15 minutes passes, my husband calls and chases up the room service, it’s on its way, it won’t be long. 10 minutes passes, another phone call. Have you received everything on your order? No, nothing has yet arrived. It won’t be long, but I just wanted to ensure that what you ordered was available. Yes, pending the actual arrival! 5 minutes later, we placed another call chasing room service and then it finally arrived. Guess what, we never received a phone call asking about the order. The order was wrong and the bread soggy. Situation = hopeless. Give up and eat some pringles was what we ended up doing. Thanks for closing our first day of glitz and glamour so perfectly. Day 2 – Day at sea I opened my door to two newspapers. One from Wales and the other from Scotland, I could only assume the butler had guessed on what paper I would like. Having received no information still regarding where to go or how to get there. We headed out to the only place we knew from before……..the buffet, where we experienced the horror of more people getting food than there were seats for them after they had obtained their requirements. Fortunately we were able to find a table outside, however the food was close to terrible. We headed back to our Yacht Club area and over the course of the day established that there was a buffet selection at the pool bar. Thanks for the information! Knowing now about the times of Le Muse, I suggested that my husband calls to book us in, given that we had anytime dining, the time should not be an issue, but more of a courtesy if you will. My husband was told by the concierge desk (around 4pm) that he would receive a call back once the reservation of 7 was made. We never heard back, so again my husband called. The concierge advised that he still had not spoken to anyone and hence not confirmed. Why did you not call to advise of this? No feasible answer was provided. My husband, frustrated at the phone calls, went to the concierge, whom advised that his colleague had been dealing with the reservation (the colleague was not available). My husband advised that he was appalled at the reservation fiasco and reiterated the anytime dining that we had. He also took the opportunity to highlight the fact that he was not happy with the fact that our butler was never around and asked for our butler to come and see us but he never came (seriously, 4 hours passed and I just gave up ever expecting him). He continued to advise that it was his understanding that the butler attends to 6 rooms and therefore perhaps 5 rooms are receiving the best possible experience and we are being treat like second class citizens. The concierge simply nodded to acknowledge the 6 rooms and apologised for the problem with the restaurant booking, advising that he will confirm shortly. Eventually, we heard back only to be told that the reservation time was not possible. We could go at 830pm though!!!!!! My husband continued to discuss this unacceptable alternative until I became upset and took the phone from him and spoke with the concierge. I exclaimed my dissatisfaction at having not had any service so far, no information and missing dinner the night before. Eventually, the concierge called back at advised we could go to dinner right now……the time being 630pm, my husband had to reiterate the time we wanted to go! We made it to dinner, making our own way to the restaurant because no one advised us a butler should/could escort us. So we took probably half an hour to arrive due to the maze effect of the ship! The dinner was of a very high standard and we thoroughly enjoyed it. The service was exceptional that night. Unfortunately many other people we spoke to had not enjoyed the food that evening and had therefore not returned to the restaurant. Day 3 – First port of call – change of schedule- Grand Turk We received our daily itinerary (the evening before) advising we were going to Grand Turk. Knowing about the Hurricane we guessed as to why the change had been made, however, there was no actual information regarding this, which I found very poor. Having spoken to fellow guests over the past two nights, we were starting to find our feet and understand how things worked, no thanks to the staff. We received a continental breakfast to the room, which was really great. We enjoyed the jug of coffee for two and the muffins as well as the fruit. A good start to the day. The breakfast had made up for the fact that the wrong newspaper was delivered two days running. We went to the concierge desk and asked to be escorted off the ship. We were escorted off the ship in a small group having been made to wait for more people almost to make the butler’s journey worthwhile. Upon returning to the ship we had a specific entrance which initially was fantastic as we by-passed the crazy lines, but once on the ship we were unable to get our 'special lift' to come down to us. Instead, we opted to walk up the stairs and go to a bar on level 7 until the crowds of people had dispersed. A very good job, we had the intelligence to pay for the drinks package for use in the rest of the ship. A general observation which is not limited to this day was that the service in the pool bar was terrible but when we sat by the bar the barman was very attentive and made excellent cocktails. I was extremely disappointed that proper champagne was unavailable in the Yacht Club without paying for it. My previous experience on Divina was with the premium drinks package it included Nicholas Feuillatte champagne. This change was a very unwelcome surprise. In addition to this, I would like to highlight that the alternative drink selected by MSC was Prosecco. In the absence of champagne, this was my alternative preferable drink, however, when every bar on the ship has none until the Wednesday then this is disgraceful. I think this in particular is incredibly poor. How do you explain that a drink which I prefer to drink and I can have in my paid package, I cannot actually have because your bars have none? (I did try every bar). It also seemed that if you were seated in the smoking area that service was almost none existent. This area seemed rather inadequate for the number of smokers in the Yacht Club and there was a serious lack of shade and shelter. Finally all the chairs and tables in this area were always put away by 8 this is very unaccommodating for the smokers in the Yacht Club as this is the only area in the whole of the Yacht Club that smoking is allowed. Day 4 – St Maarten The morning room service arrived early and was cold. What looked like an already used cup was on the tray and there was no coffee, just milk and hot water. We had pretty much repeated the order from the other day. I called to complain and ask for the ‘breakfast’ to be removed immediately. My butler arrived (wow, forgot I had one), he was accompanied by the person whom brought it originally. He apologised and explained that he had been somewhere else and this was the reason for the sorry state of the breakfast. This made no sense as he was basically saying that only he could keep muffins warm and ensure that a pot of coffee is placed on a tray. He offered to remake it, but the moment was ruined. We went to the pool bar to get our own breakfast (which was very good, a small selection but the best bacon and scrambled egg I’ve had on any ship we have sailed on) and never used room service again! I had been experiencing for two days now a slight problem with one of my eyes, whereby it was regularly streaming and running for a period and causing a little discomfort. With our second stop being in St Maarten I asked the concierge about a local pharmacy. I don’t expect concierge’s to know everything but something like this should be known, I was simply told, just try any store you come across. I bought some eye-drops which were bought in a local store. The eye drops carried no warning label and when applied, they dilated my pupil, this then caused complications with my eye due to the exposure to the sun. As a result, I had a raging headache and felt incredibly tired. My husband asked the concierge about the medical team on board and was told that I had to go to them by 8pm at the latest. At this time (around 6), I did not want to be rushed into going to see the Doctor, due to having to pay insurance excesses. It might be required but I felt that my window of time was being pressed against me. My husband went to the concierge to ask if I wasn’t well enough to leave my room, could he go and collect food from Le Muse and bring it to me. The concierge told him, he could order room service or order pizza to the room. My husband challenged this and eventually and after asking someone else, the concierge advised that if I wanted to order from Le Muse, then they would deliver it. This was very frustrating, as I had read that this was actually fine to do in the circumstances explained. Eventually my eye was better and I was able to go out that night, though we did not eat at Le Muse or order from there. We were party to a conversation which took place between two passengers and the manager of the Yacht Club staff and a lady officer who was in charge of customer relations. The two passengers whom we became friends with were highlighting their utter disgust at the lack of service they had received. Their complaints were close to those of our own. We were docked at St Maarten at the time and it was late morning. The two passengers advised that they were to leave the ship at this port and make their own way home. Money was not an issue to them, what was an issue was the service which was promised and not delivered. Your staff tried to appease them by listening to them but not really offering anything as a means to rectify the situation. The manager of the Yacht Club staff, brought a bottle of Asti and shared it amongst 8 people (us included). It was not until the next day when we saw the couple again (clearly opted to stay on the ship). The main reason was logistical to them but they had been offered the ability to go to any restaurant at any time at no cost. This seemed to appease them somewhat but they were still vastly unhappy with the so called butler and concierge. We weren’t afforded this offer but I suppose money was an issue to us and we weren’t in a position to attempt to abandon ship. Also, some aspects were really great, the relaxing and quietness of our area for example. Day 5- San Juan Today we had a relaxing day by the pool. In the pool bar the food was always good but it was often left out for long periods of time uncovered. We rarely saw our butler in the butler role (as previously advised) but saw him more and more in the pool bar area serving drinks. On this day he spent the whole day serving drinks round the pool. We had conflicting information on whether the boat was short staffed or not. Guests told us the ship was understaffed. We spoke to bar personnel whom confirmed the same. When one of our friends asked the concierge, the concierge looked stunned and said no, not short staffed. We are running at full capacity. Who knew what to believe? Should we be making excuses for the lack of service? Is it our fault if the ship is understaffed? Every bar we went to on the rest of the ship seemed to have plenty of staff, you sat down and someone came over and served you. Why was this not the case in the Yacht Club?? Day 6- Day at Sea We went to dinner with two of our new friends (1 being the travel agent). Our friends booked ahead via the concierge and guess what, they had no difficulties in making the reservation. They were even offered a butler to escort us. We took advantage of this rare butler sighting and were escorted to Le Muse (the butler incidentally was our friends’ actual butler). Upon arrival, we were seated in a booth, we sat for 15 minutes with no waiter attending to us. Eventually, one of our friends asked for some bread. Another 10 minutes passed before we again asked for bread. The service eventually picked up, though one of our friends had to wait 30 minutes for a Martini. One of our friends had completed the form regarding an allergy to Mushroom – They had to still ask and ensure that no such sauce was used. I am unsure what the purpose of this form therefore was. We were going to fill out our own form but wisely decided to just manage it per meal. Our friends advised that the whole time they had to check and re-check and that all servers had no knowledge of any requests. Surely if someone is severely allergic then it is important everyone knows. We enjoyed Le Muse generally and this experience was a small distain. The general service was excellent. We were told by the person who gave us your contact details that the day before she had asked for Sangria. She was simply told that it takes 24 hours to make and the person she asked walked away. Wanting to test this and also being partial to Sangria. We asked a server at the pool bar for Sangria. True to form, he advised that this takes 24 hours (which is ridiculous by the way, we have travelled in Europe a lot and know that this is not the case). As he was about to walk away, we as a group of 8 people asked can you make us some. Yes was the reply. We clarified a couple of times and ensured that 24 hours from now we can order Sangria. 24 hours later we asked for the Sangria. It had not been made. This isn’t good enough, there are not very many people in the Yacht Club and I’d be surprised if it was full when we travelled. Why was the Sangria not made? Day 7 – Last day and night First task of the day……..remove gratuities. We would not have even dreamed to remove these due to being in the Yacht club and had actually discussed it before we left, that we would absolutely leave the gratuities on. My husband without even telling me went and took these off. He told me that he said to the concierge, I would like to remove the gratuities for both parties. The concierge simply replied ‘Of course’ and removed them. My husband advised, that even though they were clearly anticipating this and most likely every cabin in the Yacht club did the same, he expected at least a brief Q and A about our reasons (even with the concierge knowing many of our grievances) We went to the Pool bar for breakfast (a repeat of the last 3 days as it was very good). My husband ordered an omelette, the waitress (whom was the butler who escorted us to dinner the night before) asked my husband to wait one moment whilst she got her pad and pen. As she approached, another guest stopped her and ordered an omelette. Instead of suggesting that she was already dealing with a customer, she proceeded to take the order before finally getting to my husband (very poor customer service). The order was placed, when it came…….It was wrong. The omelette was re-ordered and came out as originally ordered. I did feel that this particular butler struggled with English. One very amusing moment. When we left our room that morning to go for breakfast, we saw the couple (whom were so unhappy with the experience that they intended to leave the ship early) in the hallway talking with our butler. When we saw them upstairs at the Pool bar, we joked with them that we now understand their dissatisfaction. They asked why, we joked because your butler is our butler. Unfortunately, this was the case, something wasn’t working right for us to feel this way. When you have spent a small fortune on the holiday of your dreams to feel so let down is unfair. We happened to be walking back to our room, late morning, when we noticed our door was open so as we approached, we said we would pop into the top sail lounge whilst they finished our room. As we walked past we were able to observe 2 people in the room one watching the TV (our butler) and one making the bed. Interesting thought! So, moving on to lunch. Again, we went to the pool bar, one of our friends went and kindly ordered burgers for 4 guests (my husband included, but not me). In the meantime, my husband ordered 1 mojito, 1 pineapple mojito and 2 waters. The waitress (still the same from the morning who struggled with English) brought to my husband 2 mojitos. She gave them 1 at a time and said, this one is the pineapple mojito and this one is the regular mojito. They were both regular mojitos, we just left it. He did however, ask where the waters were and said, don’t worry, when you next come over this way, please bring them. 10 minutes later, the same waitress brought 3 burgers. My husband again asked where the waters were and also serviettes. Cutlery, salt and sauces. The waitress returned with 2 waters, 1 burger and some sauce. Already during this time, my husband had established that the chips were flat cold. The burger was tasty however. You almost feel bad to keep asking for things. Why is it so hard to get it right? I may be wrong to think this but surely a butler is one of the best service positions to have on the ship. Why are the staff in the Yacht Club making so many mistakes? That evening we went to watch the Michael Jackson one show, which was of a poor standard down to the appalling attempt at lip synching and out of time dancing. We, along with our new friends, thought, let’s have a few drinks in the top sail lounge and order pizza. Hello Mr Concierge, can we order pizza to the top sail lounge? As we had read on trip advisor someone had done this. No, only to your room. Really? So, one of us is going to wait in the room for pizza and then walk into the top sail lounge with it!? Unbelievable! So, we went to Le Muse again. Not what we wanted to do but the service and food was excellent. Day 8 – It doesn’t end well We left our suite with our luggage in tow. Went into the top sail lounge for a final drink and bite to eat. My husband went to the bar (as he was accustomed to doing). A butler asked what his order was and said he would bring it over. Never came. Meanwhile we saw our butler fussing after a table which had a baby with them. Clearly we were the wrong demographic and this was now apparent. Neither our butler nor any other butler approached us during our half hour visit. We went to concierge desk and asked for a butler to escort us off the ship. Our own butler saw us off. As we came out of the lift ready to disembark we saw the 'butler' whom was supposed to bring my coffee. Sadly this butler had always been very pleasant and attentive up until now. My husband sarcastically said to him, thanks for the coffee. Why did my coffee not come? Why did no one ever seem interested in attending to us? My butler who was seeing us off the ship told me to complain and agreed that this was not right. He himself could have got my coffee not one person came and offered us a drink that morning. I would like to return to my earlier point about this being the second time we have travelled on MSC Divina. I would like to point out that within 2 minutes of arriving at our inside cabin, the person assigned to our room (cleaning) introduced themselves, made us feel very welcome and advised what his role was. He remained incredibly attentive throughout the next 2 weeks. Filling our mini bar daily and turning our beds down every evening with towel animals left on display. We had our bed turned down twice during this whole trip. This is not good enough. We had to ask for our mini bar to be replenished. When you are in the Yacht Club you shouldn’t have to ask for these things. I can honestly say that the Yacht Club experience was not as advertised. It was a huge disappointment. For this reason I have made my complaint very thorough as I feel changes need to be made for your customers to receive the service that you are advertising. I was so looking forward to the Yacht Club after having spent two weeks on Divina on our honeymoon. We decided to return to Divina for our five year anniversary of being together, what better way to celebrate than on the ship you spent your honeymoon on. Unfortunately we had a much better experience on our honeymoon. Read Less
Sail Date October 2016
Never cruised with msc before. This was our 19th cruise in 18 years and the worst we] have ever been on. Everything was bad--had a balcony room , small room. with no chairs, sofa. Entertainment was great the first 3 nights but then it was ... Read More
Never cruised with msc before. This was our 19th cruise in 18 years and the worst we] have ever been on. Everything was bad--had a balcony room , small room. with no chairs, sofa. Entertainment was great the first 3 nights but then it was the same thing over and over again. one morning we went to the dining room for breakfast and ordered a bagel and got it frozen???? Had a steak the last night and it was so thin??? One morning i had a ham steak for breakfast and it a maybe 2 inches around. Never, never again. I love cruising but this was awful the staff was good,. Our room steward and dining room waiters were great. after that, awful. it took almost 2 hours toget our luggage. That was their fault. The dining room was so tight that the waiters had to reach over people to serve them. Awful. Read Less
Sail Date October 2016
DISGUSTING SHIP - DISGUSTING CABIN - DISGUSTING FOOD - ARROGANT OFFICERS - RUDE CREW We have heard so many things about the ship from people we know (good and bad), that we wanted to try it to see the real truth. First, please be ... Read More
DISGUSTING SHIP - DISGUSTING CABIN - DISGUSTING FOOD - ARROGANT OFFICERS - RUDE CREW We have heard so many things about the ship from people we know (good and bad), that we wanted to try it to see the real truth. First, please be aware that all charges on the ship are charged from Italy and so you maybe charged a foreign transaction fee of 3% We have been on more than 50 cruises with almost every cruise line and this is one of the worst cruise we have ever been on. CUSTOMER SERVICE POLICY On this cruise line, the number one policy is THE CUSTOMER IS NOT ALWAYS RIGHT (see photos) So, they argue with you on everything and try to be as arrogant and rude as possible. SHIP The ship was disgusting dirty as the carpet is stained and torn, especially the elevator area deck 14 buffet and the cabin hallways. (see photos) If the ship was properly maintained it would be a nice ship. CABIN The cabin was disgusting dirty and not taken care of. Bathroom floor was black with filth Carpet torn Door knobs scratched, dented and falling off Mirrors all scratched Bed was broken Room smelled on the first day (it was mentioned that this is a common problem on the ship) (see photos) They had to clean the room for another hour as it was so disgusting, yet they still didn't put any soap in the bathroom. This is UNACCEPTABLE. No daily program was in the room for the 2nd day of cruising. FOOD The food in the dining room for dinner was very bland and disgusting. On some days we had a choice of only 2 different appetizers for 4,000 people to chose from. (see photos) You have to ask at least 5 times and wait 25 minutes for water. On LOBSTER night you are limited to only one 4 ounce lobster. THIS IS THE FIRST AND ONLY CRUISE THAT LIMITS YOUR FOOD. Also, most of the food was disgusting and limited in choices. The worst dining room food on any ship. For lunch and dinner in the buffet they have only five stations of food for thousands of people. (see photos) Most of the food in the buffet consisted of hamburgers, boiled hot dogs and pizza, especially the 20 hour buffet. It is the same limited and disgusting food everyday in the buffet. We have never eaten a hamburger on a cruise, but you are forced to eat it on the ship as there is nothing else to eat PIZZA The pizza was soggy and greasy, they never cooked the pizza long enough. The pizzas had only one topping and each slice had only one piece of the one topping. You will be eating pizza and hamburgers the whole week. GALAXY DISCO RESTAURANT There is a reason this is called a DISCO RESTAURANT as it is not a restaurant as the food is disgusting and the worst meal we have ever had. Tried the 50.00 per person 5 course meal. It was absolutely one of the worst meals ever. Sea Bass Tartare This is a pastry that had no sea bass Duck Breast The duck was so over cooked it was like rubber. Three color rice Had one half inch pice of truffle with no taste on risotto Turbot Over cooked fish that had no taste Glace Only dish that had any taste Not only is the food disgusting, the server was yelling at us for not eating the disgusting food. We should have walked out and go to the slightly less disgusting food at the buffet. STEAK restaurant Had plastic tables and chairs and looked like a cafeteria with 60.00 steaks. It was always empty. FOOD SAFETY Everyone filled their water bottle at the buffet beverage station directly from the water dispenser and no crew in the buffet cared or said anything, even when reported to the officers. It is a wonder no one got sick. OFFICERS AND CREW The officers are very arrogant and the crew is very rude, especially the girl doing the seating at lunch in the crab restaurant. The crew likes to argue as they think they are doing the passengers a favor by barely keeping their cabins clean and feeding them disgusting food. Also the number one policy is THE CUSTOMER IS NOT ALWAYS RIGHT (see photos) ACTIVITIES Not much happening on the ship while you starve on disgusting food you will only eat because you are stuck on the disgusting ship. Activities are about 10 percent of the Daily Program, the other 90 percent is all advertising. LIES Don't seat you with other people During lunch the rude girl in the crab restaurant always seats strangers together LIES 24 hour free room service There is a 3.95 charge 10 30 pm to 6 00 am SHOWS A variation of the same thing every night. Basically a singing dancing circus. EXTRA CHARGES The charges are much higher than a similar meal with a land based restaurant. 10.00 Hamburger at the sports bar 8.00 Sundae REPEAT PASSENGERS They were only 800 repeat passengers on a ship that has a capacity of more than 4,000 passengers. That is only 20 percent repeat passengers, while on most cruises it is around 50 percent. It shows that most passengers don't want to cruise on the ship a second time and that most cruisers are first time cruisers that don't have a clue. SUMMARY One on the worst cruise we have ever been on. The ship and cabin is disgusting. You are only allowed one 4 oz LOBSTER on Gala night. The food choices are extremely limited. The food is very bland and disgusting. They don't care about the cleanliness of the food stations or ship. The officers and crew treat you like they are doing you a favor by letting you on the ship. Number one policy is THE CUSTOMER IS NOT ALWAYS RIGHT (see photos) The charges are much higher than a similar meal with a land based restaurant. There are almost no activities on the ship. Read Less
Sail Date September 2016
Got a good deal on a balcony room. Was with a group of 6 with 3 balcony staterooms on deck 8. Lifeboats are directly below most of the balcony rooms so there is no clear line of site to see the water, however, in 2 of the rooms, the view ... Read More
Got a good deal on a balcony room. Was with a group of 6 with 3 balcony staterooms on deck 8. Lifeboats are directly below most of the balcony rooms so there is no clear line of site to see the water, however, in 2 of the rooms, the view was still good. In room 8136 - which we paid the exact same price as the other 2 rooms - there was a huge bar that almost completely blocked the view and we had to stand on the furniture to see the water. Allow plenty of time if you go to the Black Crab dining room for supper. It took us 2 hours every night. Breakfast in the dining room is actually great and a lot better than going to the buffet. The buffet was always crowded unless late at night. Everything is spread out pretty good, however, there is not enough room for the crowds of people and it was people bumping into people.They had the same desserts every other night in the buffet. The pizza was really good as well as the hamburgers. The ship was clean, Shows were great. Just one show was boring with a lot of slow singing that about put us to sleep. The Treasure Island and Michael Jackson show - last 2 nights on board were fantastic. When they made announcements - they would be repeated in multiple languages (over 10) - such as the safety drill took a lot longer than any other cruise. Also, if you don't pay the big prices for the yacht club cabins, you are not allowed to go to the front of the ship, the only areas that you can go to is the center and a couple of places in the back. This was our 15th cruise and it was our worse. Read Less
Sail Date September 2016
It was a big, beautiful ship that was kept clean and smoke free. But that was it. The pillows were flat and lumpy like popcorn. The food ranged from ok to disgusting. That was in the buffet and dining room because all other restaurants ... Read More
It was a big, beautiful ship that was kept clean and smoke free. But that was it. The pillows were flat and lumpy like popcorn. The food ranged from ok to disgusting. That was in the buffet and dining room because all other restaurants you have to pay for. Not really wanting to pay for extras like food and activities for the children which you had to do for a lot of the activities.. Definitely had a European feel with food and service. Staff was stiff and unfriendly. Didn't appreciate topless girls in swimming pool. Not family friendly at all. All of the fun tournaments (ping pong, table tennis, dodgeball) or crafts you and to be 18 and older. We had 18 in our party with 7 being 16 and younger. Tried the kids club. Don't know if they were overwhelmed with so many kids but my daughter was in the 7-11 year old group and the first day they didn't do what was on the program, which she was excited to do. They yelled at the kids and told them to shut up. My son was in the 3-6 year old group and the second day they cut off his water slide bracelet without talking to the parent. They told me it was their responsibility to do that. Since they do not take the kids to the slide I told them it was not. I had already stood 1/2 hour in line to get the bracelet. The water attendant already gave my son permission to do down it. Very mad but nobody would do anything about it. Ironically, I saw kids younger and smaller going down the slide all week. Suggestion to MSC don't do anything to the children until you have talked to the parents! The kids club put 40-50 kids together with 4-5 workers and would yell at them. Suggestion put them in groups of 10 with 1 worker and rotate. Easier to manage. The workers were not kid friendly at all!!! Did you know Europe has Hand, foot and mouth disease? Well 3 of the children in our group found out. Clorox wipe stuff down every night would prevent this. Tried to rent ping pong and table tennis after 8pm. Not allowed even though the person had to work until 10. The shows were spectacular but of the same thing: singing ,ballroom dancing and variety with different themes but got boring after the 2nd night. Only did one excursion: Stingray in Nassau. Boring! Had 36 people stand in a circle while they brought 1 stingray around to touch and hold. Not allowed to take pictures but could buy for $75. All 6 of our cabins were staterooms with balconies, small especially shower. The onboard experience was a lack of energy and boring. Staff was usually late to games. The crafts were cheap paper crafts except for the first day that had shirt painting. Overall the worst cruise I have ever been on! Read Less
Sail Date July 2016
PROS - International experience - This may not be the first impression you want of and international nature. It would be nice to have an international experience with a touch of southern hospitality. The fare was low, but the service ... Read More
PROS - International experience - This may not be the first impression you want of and international nature. It would be nice to have an international experience with a touch of southern hospitality. The fare was low, but the service was lower. I guess you get what you pay for. The decor of the ship was beautiful. CONS - All dining areas food needs improvement (no variety/selection) and taste sometimes bland. Buffet on top deck severed hot dogs, fries, and hamburgers daily. Wrapped in paper like the fast food chains, sitting for long periods, and cold just like home. They did serve pizza hot daily (mostly cheese and onions) no meat, but who wants to eat pizza for seven days in a row. Tables in the buffet area were slow to be cleaned. This was the first ship I actually went to bed hungry on. I actually looked forward to the stops so that I could get off and get a good meal. They did not have a variety of activities going on at the same times each day, which would have allowed for more choices. They had one activity at a time. This limited your choices and if you didn't want to do what was offered there were no other choices. There were two shows each night, but they were the same shows and while they were going on there was nothing else to do unless you entertained yourself via pool or casino. BOTTOM LINE: Fares may be family friendly, but the staff and crew are NOT. If you are open minded when you go; you won't be when you come back. You will have a definite opinion and be willing to share it with family and neighbors. The crew walked around as if you were not there, they did not make eye contact, and on most occasions when you ask a question they were not polite (dismissive). It will make you appreciate Royal Caribbean, Celebrity, Carnival and any other ship you have sailed on. I did try to reach out to MSC on several occasions, but no one has as of yet responded. I guess that just proves what I said previously, bottom line; MSC doesn't care. Read Less
Sail Date July 2016
This is the first time and last time sailing with MSC Cruise Line. This is the first day of my cruise and I wish I had never booked with MSC. I had filled out important information before the cruise for having sharp containers, and ... Read More
This is the first time and last time sailing with MSC Cruise Line. This is the first day of my cruise and I wish I had never booked with MSC. I had filled out important information before the cruise for having sharp containers, and extension cords in my stateroom prior to the cruise. I have diabetes and sleep apnea which require these items. Nothing was done. Also requested a table for three at first seating. It also wasn't provided. We spent hours in lines trying to straighten things out. Embarkation: They are the only cruise line that doesn't let you assign a credit card to your account at check-in. They make you do it at this small atm like machine once on board. Which is a real PIA. Also the cabins were not ready until 2:30 PM in the afternoon. Dining: I had booked a table for three first seating prior to the cruise. When we had checked in it said a table for eight. So we went to the maitre d which was a complete joke. Him and his assistant sat a table which you had to wait 30 minutes in line to see them. We told them we wanted a table for three at either 1st or 2nd seating. He said he would see what he could do and that was it. He was to busy ordering coffee for himself and his assistant. So at 5:15 PM we went for the 1st seating. This is the only time we were going to eat in the main dining room. All other nights are in the speciality restaurants. We went down and nothing was changed. We went to the assistant maitre d and he asked if we received a card stating that they were able to accommodate us. We told him no one told us anything. He said they could not accommodate us for dinner. After arguing with him I told him I was going to speak to the captain. Then he offered to seat us when the restaurant was closed. Noway. We had to eat at the buffet which was pretty gross. Guest Services: After standing in line 40 minutes waiting. We spoke with the front desk supervisor. I had all gratuities removed from the maitre d, and restaurant staff. Since they did nothing for us. I will put more toward the cabin steward instead. On MSC cruises you are charged for everything. We were told we'd have to go to medical to obtain the sharp containers and they put a $50 hold on your account until you return it back to medical. Also a $60 hold for extension cords. After a while we were able to get the sharp containers delivered to our stateroom. I had ordered an entertainment package for $60 which let you ride the F1 racer, 3d theatre and bowling unlimited for the whole cabin. I found out during our boat drill that bowling was out of order. So I had the entertainment package refunded. Room Service: On every cruise line I have been on ice water, ice tea are delivered by room service. On MSC cruise line they do not deliver either. You have to pay for every drink on board. They do not deliver coffee either. Coffee, Ice Tea, Tea and Ice Water are supposed to be included free of charge. Nope not on this cruise line. Cabin: We booked a balcony cabin on deck 12. The room was average but showed a lot of wear and tear on the carpets. The bathroom is very small. Read Less
Sail Date July 2016
Just got back from the cruise. t i wouldn't recommend anyone to this cruise line. The service was horrible and you couldn't find an employee with a smile. They seemed way understaffed for the amount of people they had on the ... Read More
Just got back from the cruise. t i wouldn't recommend anyone to this cruise line. The service was horrible and you couldn't find an employee with a smile. They seemed way understaffed for the amount of people they had on the ship. In fact, a few of the employees complained to us that they were overworked and needed more help. When you first get on the ship you are inundated with people trying to sell you "packages" from dinner to drinks. We bought the drink package. Try to get a drink by the pool!!! OMG - 30-45 minutes wait at the bar with all the other cruisers fighting to get a drink - instead of relaxing. You would never see a waiter or waitress come by you - I eventually found one waitress and gave her $20 so she wouldn't "forget us" and of course she didn't. And on 4th of July they decided to have a 2 hour "Emergency" Drill and, of course, all of the bars and stores were closed from 10-12 noon- nice on a national holiday they pull that!! Everyone sitting by the pool and nothing! Everyone on the ship had the same complaint. One night i ate at the specialty steakhouse - the wine i ordered came after i had finished my lamb chops - even though i had asked over and over for my wine. Also, they served the same food every night at the buffet - pretty boring. The rooms were were nice and clean, the bed was uncomfortable. Whenever we asked for directions or questions about the ship the staff gave us a puzzled look because either they didn't understand English well enough or they just didn't know the answer. I can't tell you how many people swore off this cruise line while we were on it. Read Less
Sail Date July 2016
The cruise ship was horrible, they staff was rude and discourteous, and unprofessional to say the least. My entire birthday trip was ruined due to the rudeness and discrimination that was evident on the ship. My husband tried to surprise ... Read More
The cruise ship was horrible, they staff was rude and discourteous, and unprofessional to say the least. My entire birthday trip was ruined due to the rudeness and discrimination that was evident on the ship. My husband tried to surprise me with a cake at dinner and cake order was wrong and was delivered to a different restaurant. Often time room was left a mess and had to call customer service to have them come out to re- clean the room. The day of embark was horrible we were rushed and an employee came banging on our door demanding us to leave, without offering any help. Yelling and cursing at me directly while visibly pregnant and in front of my young children. The worse cruise line ever, and I have been on several and nothing compares to this one. This cruise ship needs to be closed down permanently or serious training needs to take place. Read Less
Sail Date July 2016
We have been on seven cruise lines, we wanted to try a different line we saw the advertisement for MSC cruise line for seven days. Our first dinner was not good, we picked sirloin steak it was so small we thought it was a pork chop. The ... Read More
We have been on seven cruise lines, we wanted to try a different line we saw the advertisement for MSC cruise line for seven days. Our first dinner was not good, we picked sirloin steak it was so small we thought it was a pork chop. The next night we got prime rib, and it was so small we thought it was a small steak. The third night we got clams and mussels the shell was an inch and the clam was ½ inch and onlygave one each. This went on for the whole cruise, the food was terrible and the service was even worse. We would order eggs after we were finished we would get toast. We had lobster with no dipping butter. What we would order never came and would go to the next coarse. All eight hot tubs were full of kids and they were snorkeling, one hot tub had nine children in it. The pool bars were very small they were run with only three bartenders (1 man) would make drinks for the people (2nd man) would make smoothie for the kids, (3rd man) made drinks for the waitress. Fights broke out every day and yelling at the one bartender. About 300 people waiting for (1) man to fix drinks. The food court was like a feeding frenzy. The children were piling their plates up and then spilling it all over the food court and the hallway plus the elevators. The shows were awful except one show was over the top GREAT. The other shows were operas and ballet not Broadway style. The ship was always late leaving the dock because they would wait for the rude people to come aboard. The other cruise lines blow there horns 3 times and then leave. When you had tours, the tour guide off the ship held a small number and you had to run to find him; a lot of people lost their tour had to go back on the ship. The club had 10 year olds sitting at the bar at 1:00 in the morning; my husband and I stayed just to watch what was going on. The dance floor was all teens, and we saw older young men buying drinks for these 15 year olds. It was one big teen dance with no regulations of crew members to stop children from entering the club. The bowling alley looked like a teen dance could not even get in the door, children running everywhere. There were 30 children walking with the ships babysitting service and we saw only two crew members with all these children. The disembarkment for early disembarkment was CRAZY they had a line of people getting off the ship from the theater thru the casino up the hallway seems like 200 hundred people were overcrowding the deck. We were the last to get off the ship at 11:00 because they had so many people getting off at once, we were delayed for hours. In closing I will say it was the cleanest cruise line we have every been on. The employees were cleaning non stop, the walls and rugs and disinfecting the whole ship everywhere. We guess because all of the children spilling food and drinks everywhere. This ship was too big too many people and not enough staff, no supervision or standards of children from the management. Read Less
Sail Date June 2016
I took this cruise line because it seemed upscale, classy and fun. I looked at youtube to see what msc was all about compared it to carnival and liked what i saw, until i got on the ship. The passengers was as rude and nasty as can be, ... Read More
I took this cruise line because it seemed upscale, classy and fun. I looked at youtube to see what msc was all about compared it to carnival and liked what i saw, until i got on the ship. The passengers was as rude and nasty as can be, loud, ruthless in actions. The cabin was nice and comfortable. My first day dining experience, was horrific I cried, I asked a simple question and was told that he is not here to choose my meals or to let me know what is good or not. That kind of rudeness required a good thump. I did not want to return to the dining area for the rest of the cruise. Entertainment and activities was ok but too cramed back to back. I did not know that children was allowed in adults area this was awfull, I am in the jacuzzi with my 81year old mother with a 4y old jumping and doing head dives into jacuzzi and when we got up to leave, 4y old said leave old lady. passengers on elevator pushed and shoved as if they had no kind of sence. Maid for room would not replace towels in room unless you through them on the floor, that gross, not use to that. A word of advice for cruise line, if you want to be deemed as classy, need strict policy for children to stay in children section only, so adults can enjoy what they payed for. this was not a cheap cruise for us. I expected class and I got fish market style. The bar service was horrific they will not even look at you unless you were flagging them down as a wild animal. staff very tense as if they can not handle passenger load or have not done this before, very strange behavior. Staff looked like they were forcing to smile, everthing was cold and calculated. On this cruise, if it was not for the ports and the nice people we met there, it would be more horrible than it was. Remember, adults drink alcohol and can get disorderly not good for children to be around this type of activity. The ship itself is beatifull, keep all of it that way. Read Less
Sail Date June 2016
First off all I'm a hardened cruiser so not my first time first of all the embarkment was good after that it went down hill we were on deck 13 cabin 13072 don't bother as the pool is above and it's very noisey and our cabin ... Read More
First off all I'm a hardened cruiser so not my first time first of all the embarkment was good after that it went down hill we were on deck 13 cabin 13072 don't bother as the pool is above and it's very noisey and our cabin was not that clean no towels no toilet paper when I went to make bed up as not been made the mattress was very stained we complained and only changed 10 days into cruise dinning what a joke it was like a pigs troff people scrambling for food and when my husband had a burger it was frozen it was terrible even in the dining rooms no better and it was my birthday my husband paid for it to be special night and it was spoilt by teenagers running around which should not have been in there at time and when complained all we had was abuse even when we went to customer service they were no help as if you were taking up there time very rude and unhelpful I would not recommend this cruise to nobody disorganised no entertainment to talk off and too many unruly and rude kids all they wanted was money for watches and perfume you could not even get bed to sun bathe or drink at bar no waiter as they were so under staffed and I found pool dirty with scum on them and even the jacuzzi were full off kids snorkelling never new 6/7 year olds in jacuzzis before I was just glad to get off when in port they got no idea one day we booked excursion and while waiting to go ashore there were 20 people there who had been sat there waiting to go on another excursion and it had gone hour earlier that how bad information was we had all drinks package and we would wait sometime up to 40 mins just to get drink even though there were about 3/4 people behind bar but one doing ice one doing cocktails it was stupid Read Less
Sail Date June 2016
Having cruised with Princess and P&O it was planned to make our 25 Wedding Anniversary special by joining the Sophia Loren sophisticated styling of MSC Divina at Miami for what we thought was a 14 day cruise but to our dismay later it ... Read More
Having cruised with Princess and P&O it was planned to make our 25 Wedding Anniversary special by joining the Sophia Loren sophisticated styling of MSC Divina at Miami for what we thought was a 14 day cruise but to our dismay later it was described as a back to back 7 day cruise (first time cruisers be aware). This means that the cruise was two 7 day cruises. The itinerary was brilliant, apart from having to disembark and re-embark at Miami after the first seven days which was a nightmare and something to avoid as you have to join the same queues as those that are disembarking after the first seven days. Divina herself is beautiful and very sophisticated design, however when MSC offer FREE CHILDREN then the Sophia Loren image of the ship changes to a kids playground at school with parents that you probably wouldn't see on a full paid cruise allowing their children to run riot in every part of the ship from climbing over furniture, running around in the theatre, wrecking the quiet lounges, illegally in the casino, running around in the $60 dollar a night speciality restaurants, screaming down corridors at night, partying on balconies to avoid paying costs in the ship bars, Teenage children were even complaining that the disco at 3am was full of 3 to 5 year olds running around, all with MSC Cruise Officer approval who despite the anger of the cleaning staff turned a blind eye. Totally Horrendous. As a result we walked out of restaurants without paying half the way through, don't bother complaining to guest services just refuse to pay and don't authorise your card and more importantly NEVER pay ahead for any of the facilities. Divina is not fit for the Adult passenger, great for some families who have no morals whatsoever mainly American. Great too for those families that had well behaved children and didn't encourage the children to walk over highly polished furniture all night in sight of the young cleaning staff. There are three places where an adult can be free of this appalling behaviour and that is the Smoking Room (too bad if you don't smoke), the children’s club (as the club is empty as they are running riot through the ship with no activities for them), and one more special place that was for us the best place to be, off it ashore !! The only reason we didn't do any excursions was that we didn't want to follow the Buffet Diners (Nick named the Trough) ashore and spend time with more bad behaved kids. When we did complain about the 1500 children on board we were advised that the Yatch Club on the ship (members only) might be a solution, don't bother with that either as it is another way to sponge money out of you and the infestation of children are up there too!!! Best recommendation is to get off as soon as possible. We made a point of avoiding the buffet but on some days we missed the restaurant as they kept changing the open and close times and was forced to eat in the buffet, I walked through, sorry waded through, to see what was available and had to leave as the passengers were making me feel sick, the place was full over extremely overweight and loud americans plying on food on their trays, eating food as they walked around with their mouths open, the various serveries dragging their kids in ever direction. We love America, we love American people and we love holidaying there every year, however this cruise as made me realise that Americans in general are great people ON LAND, not in a confined space at sea for two weeks, sorry about that USA. The food in the restaurants is ok but don't just put up with cold food, see the waiter and keep sending it back, try moving to another table or dining room. The shows in the threate were if nothing else interesting, designed for the kids I accept but even then the Italians are good at one thing and its not food, its singing. Great entertainment but why they felt the need to include the American anthem on the Italian night was laughable and was the point to walk out to get to your next destination. We did dine with some lovely people though and made many friends and adopted "make the most of it" approach, but MSC have got this so wrong and according to staff they know it and are going into refit soon to put all the wrongs right. For me, not interested as the ONE thing worse that 1500 children holidaying with you and puts me off MSC cruises for life is that the Safety Drill was so disorganised and cahotic it raised a concern if anything like the Concordia happened again none of us would survive. MSC need to get serious about safety and get some training organisation applied, we decided that in the event of an emergency the last thing we would do is go to the Muster Station, get off yourself and ignore this bunch of pirates. There is much more to say here to support my case but I am fed up of typing, we read the cruise reviews before we went and noted a review entitled "Avoid this Ship", we wish we didn't ignore it now and so do many other passengers. Finally in relation to the Pirate Show, what the hell as the song "You Raise Me Up" got to do with Treasure Island! Read Less
Sail Date June 2016
Destination wedding! Beautiful day, horrible cruise. This line needs lots more training and working with SO many passengers... NOT a space in the pool... there were 4,300 people and children galore.. Food was mediocre.. ... Read More
Destination wedding! Beautiful day, horrible cruise. This line needs lots more training and working with SO many passengers... NOT a space in the pool... there were 4,300 people and children galore.. Food was mediocre.. Entertainment, was the quality of high school musicals... poorly themed.. Staff was ok, PORTER was great! Never go again, as there were way too many problems to be resolved. 3hours to dis-embark.. nightmare! Sadly this ship had a lot of unhappy cruisers. Buffet was ok, food was ok, pizza wins the prize for best on buffet.. Dinners, were at beat luke warm. options were not well designed. Couldn't get a drink at dinner till you were almost done with your dinner. Sadly, it wasn't what I had expected or paid for. There isn't a trash can on the ship. No hooks the the bathrooms for your purse, right outside the dinning room. However, Fabo the mater D was amazing. Very accommodating. We will not be coming back. Read Less
Sail Date June 2016
Before cruising with MCS Divina I read the reviews and they were very poorly so bad that I thought that by June things were going to be much better as a result of the previous reviews but I was so wrong. The personnel in the cruise ... Read More
Before cruising with MCS Divina I read the reviews and they were very poorly so bad that I thought that by June things were going to be much better as a result of the previous reviews but I was so wrong. The personnel in the cruise do not understand English. Our first night going out to the restaurant there was a group of 14 people sitting in our table. Apparently, they made a mistake and as a result they had to move the entire group and relocated them. What a mess for both families, we had not bread and nobody took the time to change the water glasses. Food was late and brought to the table in different orders. One day my husband and I decided to have breakfast at the only restaurant that is open other than Buffett and we asked 3 different employees how to get there but they had not idea what we were talking about. Only the last person to tell us that I needed to know because it was in the daily activity flyer (obviously she didn't know what I was talking about). On my 4 day in the cruise when I was by the pool one of the servers confronted me with an attitude so, when I informed the manager to the situation instead of sending me a different person or maybe fix the situation, we ended up having to walk to the bar to get our own drinks. The smell in my room was so bad that I had to open the balcony and the front door to led the air to take care of the strong smell. In the end The company gave us a complementary dinner and $50 credit but that do not replace the unhappiness and the inconvenience. I have cruised before with Carnival and Royal Caribbean and I have never had confronted any problems. I rather use my money wisely next time. RUN FROM THIS CRUISE. Read Less
Sail Date June 2016
It was a nightmare! 1) The customer service staffThey told me all the onboard credit card pruchase will be deemed as a US domestic transaction. But, the truth is that their bank is based in France, and charged me extra foreign ... Read More
It was a nightmare! 1) The customer service staffThey told me all the onboard credit card pruchase will be deemed as a US domestic transaction. But, the truth is that their bank is based in France, and charged me extra foreign transatiction fees. 2) There are bugs in room, bite me a lot. 3) Their official website always has IT maintainence, for at least 2months, I can not make the online checkin and buy the so called discounted prepaid onboard package. So I think that's just tricky. 4) They surchage the tip 12 per person per day. Consequently, the waiters in restaurant and room service doesn't do their job well.Just gathered and talking, and showed bad temper to me and other passenger. 5) Their excursion in Jamaica is terrible. No one lead our group to the dock, and during the programme, guide told us wrong information, which result our missing some part of the programme. Read Less
Sail Date May 2016
Let me begin by stating this was my very FIRST cruise and my view was somewhat tainted by my wife's experience spanning over 35 cruises. Our check-in experience was more painful than having a tooth extracted without Novocain. The ... Read More
Let me begin by stating this was my very FIRST cruise and my view was somewhat tainted by my wife's experience spanning over 35 cruises. Our check-in experience was more painful than having a tooth extracted without Novocain. The security person we dwelt with was rude, disrespectful and without class. Once her supervisor entered the conversation and explained the policy we entered the 2nd check-in area without incident. Once we entered the reception desk our booking sheet (which clearly stated 2nd seating for dinner) was "screwed up" and we were placed on the first seating (2nd chance to impress) and they failed terribly. We made it to our room which was surprisingly large however, the was dusty,(we have pictures to support this accusation) the carpet extremely old and the bathroom had an odor reminiscent of a PUBLIC restroom in a seedy gas station. We mentioned the peculiar smell and were told it would be address that evening, well it wasn't. The duvet cover was torn and the room attendant never replaced it although it was in plain sight. The dining experience was just that... The table was never set properly and to add "Insult to injury" we were given serving spoons for tea and soup. We all looked at each other in amazement. The excursions were great however, arriving late and disembarking even later (because of chaos) subtracted time from our excursions. Their was little to nothing to do onboard and if MSC is attempting to break into the american market as a management person stated they have a LOT TO LEARN AND A LONG WAY TO GO!!! The lines for the buffet were long and many guest simply have "no home training" to quote a phrase and were down right rude which caused others to act in kind. I could continue however, I believe you get the idea. Next time you cruise, if MSC hasn't deterred you from cruising again please do your research and listen to reviews. I believe most reviewers are honest and although it may simply be one persons opinion, think about those who have said nothing. Read Less
Sail Date May 2016
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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