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199 MSC Cruises MSC Divina Cruise Reviews

Disabled husband was injured during disembarkment due to passengers pushing and shoving. Toilets overflowing many areas and not being cleaned up on the floor. Toilets overflowed in women's bathroom to the top and full of feces. Beds ... Read More
Disabled husband was injured during disembarkment due to passengers pushing and shoving. Toilets overflowing many areas and not being cleaned up on the floor. Toilets overflowed in women's bathroom to the top and full of feces. Beds very hard, no mattress toppers available. Shows were boring/poor quality. Activities were mostly gut fillers such as, several wine making fee for service, shopping and dancing. No real activities. Make your own tee shirt turned out to be, make your own paper flower with tissue paper and straws. Rooms were bad. We had a broken drawer, stains in the carpet, mildew stains in the bathroom, rust stains on the doors; and that was our room upgrade. Staff were so rude. Was yelled at for not participating in a dead sea salt scrub demonstration; and was told "you loose!" Cruise Consultant Director was rude as all get out and raised her voice at me, after she was an hour late and came in with a chip on her shoulder like she didn't want to be there. Our status match wasn't completed in their computer system, even though I had an email stating it was and we didn't even get all the perks. We got a mousepad for Gold Status. Staff were forced to work with fevers in the dining room. Many staff were very sick and several in our group ended up with colds, vomiting and diarrhea viruses. Television service was pay for service mostly. A couple of regular channels were available, but nothing local and the only news was CNN, unless you wanted to pay for a newspaper channel. Bottled water was only available if you bought the bottle of sparkling water in your room for $4.75. Nothing offered to carry off the ship on an excursion, so you're forced buying bottled water and canned colas in the visiting country. One of our excursions ended up being 10 hours and was 2 hours past onboard time. Fortunately the ship waited because it was a ship sponsored excursion. Mostly a foreign speaking company, English is last. We kept getting paperwork sent to our room in Spanish. I don't have anything against it, I just don't speak it. We had to ask twice for the correction so I could read the paperwork. You have to beg for everything. Shows were mostly operatic singing, old songs and in other languages so we were bored and often left early. Buffett became assigned seating people were pushing and shoving everywhere and it was hard to find seating. People acted like they would starve to death if they didn't get a meal in. During one of my trips to the buffet for breakfast, I was assigned a seat and they placed a "reserved" red, place card on the table. I went to get my small hot plate of food and a coffee. Set it down and the reserved card was still there-went to go get my fruit. Came back and the table had been completely cleared off, reset and the reserve card was still there, but a new group of people had been seated, in my spot. The staff only said we are sorry, the dining room is full. Nobody tried to find me another seat, even after I asked a group of 5 employees standing at the front of the entrance. I had to start over and take my food upstairs to my room. So we went to the dining room the next morning thinking maybe it would be a better experience. Wrong. We waited 20 minutes for water. They started bringing food...and no drinks. We asked several times for water and orange juice. They only offered coffee but my husband doesn't drink coffee. Finally, our waiter that we usually see for our evening dining room meal was passing by and saw I looked irritated and asked if we were ok. I told him what was going on and he immediately turned around and grabbed two glasses and filled them. He wasn't even working that section and it only took him all of 30 seconds. Half of my food order didn't come and I didn't order much. I wanted scrambled eggs, grits and fresh fruit plate. I got scrambled eggs...I had to ask twice for the rest of it and they brought me toast. Overall, no. This company is Mediterranean Shipping Company, that's what MSC stands for. They should stick to that because the passenger cruise line industry isn't for them. Read Less
Sail Date January 2018
While on another cruise, my aunt and I saw this ship at a port. It had the same name as my aunt. We did some research and it appeared that this was an extremely luxurious European cruise line, We decided to take a cruise on this ship. ... Read More
While on another cruise, my aunt and I saw this ship at a port. It had the same name as my aunt. We did some research and it appeared that this was an extremely luxurious European cruise line, We decided to take a cruise on this ship. We booked a cruise out of Miami for 12 days of Central America. Neither of us had been to any of the countries to be visited. The embarkation process was very smooth, no lines, and it went very quickly. The staff on the cruise need to be trained on how to smile, not scowl, and how to make people feel welcome. Don't expect a warm welcome with flutes of champagne. The food was mediocre at best, both in the buffet and in the dining room. Eating for the first week in the buffet was like taking your life in your hands, people were rude and pushy. I had a plate pushed into by back at least twice. In the dining room, you pay extra for shrimp cocktail, lobster and steak or filet mignon steak dinners. The decor is old, tired and worn out, save for the crystal staircase. The carpet in the hallways is starting to become threadbare. If you're outside, don't count on having drinks delivered to you. Spent 3 days outside on the deck overlooking the pool and never once had anyone ask if I wanted a drink, let alone bringing around pre-made drinks as I've experienced on other cruises. This cruise line sells itself on being luxurious but was far from it. DON'T BOOK!!! Read Less
Sail Date January 2018
The ship was very crowded and full of rude people pushing and crowding the elevators which were very slow. The food buffet was like watching roller derby at a bad Golden Corral. The service in the dining room was excellent, but the food ... Read More
The ship was very crowded and full of rude people pushing and crowding the elevators which were very slow. The food buffet was like watching roller derby at a bad Golden Corral. The service in the dining room was excellent, but the food was well below average quality. It looked like warmed over microwave dinners. No live music in the shows at night, all recorded music! Only one band on the ship that played from 10:45 PM till late. Nothing to do during the daytime but listen to recorded music in Aqua Park. Two shows in Italian only opera style. The lack of hand hygiene and hand washing enforcement was evident by many people sick with respiratory infections. The toilets were not working when we docked in Miami the last day of the cruise. I have been on excellent cruises with another brand for many years, the only reason I went on MSC was to meet friends who already booked. Read Less
Sail Date January 2018
The embarkation process was totally awful. We were made to stand in the very hot blazing sun in a line for more than 1 hour. It appeared that the Miami port authority was doing some major renovations. The ship was using a massive ... Read More
The embarkation process was totally awful. We were made to stand in the very hot blazing sun in a line for more than 1 hour. It appeared that the Miami port authority was doing some major renovations. The ship was using a massive air-conditioned tent for the process. However when we got into the tent we realized that there were tons of space in the tent that could have been used to manage the line but we were left outside in the sweltering heat. I am still dealing with skin irritation issues from being in the hot sun for so long. Finally, upon embarkation, our cabin was not properly cleaned. The carpet smelled musty and the washroom area smelled badly. The cushions on the bed and on the furniture in our cabin had a clammy feel and strange smell.This was supposed to be a premium balcony cabin. On the positive side, the liquid soap for the face basin was a nice improvement on bars of soap which usually can become soggy and slimy. We had paid before-hand for shore excursions and internet packages for all of us including my adult son who was in a separate cabin. At the time of the online booking I had received email confirmation all of the bookings were a success. This I printed and carried with me on board as proof of the transaction. However when we go on board there was no record of his bookings anywhere. By the time that Guest Services - Reception had figured out what was going on, my son had missed out on two shore excursions which the rest of the family was going on, thus marring our overall family experience. Guest services indicated that their system had cancelled my son's bookings for no apparent reason. The ship claimed that they were in no position to do anything meaningful except for a bottle of champagne and some finger food. There was little or no follow-up from the staff to whom the matter was reported until the very end of the cruise at which time nothing could be done to salvage the situation. This was with the exception of Dimitri from Ukraine who attempted to be helpful at 5: AM at Reception to sort out my personal issues related to the non booking of Internet services which I had also paid for in advance but were not showing up on the ship's system. In the buffet restaurant it must be said that the breakfast juices were very good. In fact the best which I have had after cruising several times with other cruise lines. However, the wait staff in the buffet restaurant did not seem to be responsive to the needs of guests. Tables were taking very long to be cleared and no one was offering any assistance or drinks etc. In fact on one occasion a guest requested a spoon from a waiter. The waiter in a condescending manner responded by telling the guest where he could go to get one for himself. The customer service or lack thereof in the buffet restaurant stood in stark contrast to the wonderful, warm and personal attention provided to us by one of our waiters in the main dining room. Virendra Singh displayed excellent service and people skills as a waiter. He clearly enjoyed his interface with us and he deserves favourable recognition for it. On many ships shore excursions are planned for departure at multiple times during the day. And you know this because it is visible at the time of your online booking or on your excursion tickets which are delivered to your cabin upon your arrival. However, on this ship we needed to wait for the daily planner (the daily journal outlining activities) which was delivered under your cabin door at night, to know what time our excursion would leave. Therefore there was no possibility of sleeping late as you had to get up to find out the departure time and meeting point of our excursion. No information was on the ticket. The Fantastica package really was quite useful when it came to obtaining drinks. And the bar did a reasonable job with the preparation of cocktails. The interruptions in your cabin are very limited as it appears that they use your key card in the slot to determine whether you're in your cabin. This was quite useful. However it also meant that you did not see your cabin steward and so there was little opportunity for him to provide requested services. Time changes for the purpose of daylight saving were communicated word of mouth from passenger to passenger instead of using written communication sent to the cabin. It must be noted that there were excellent nightly shows for entertainment in the Theatre. Treasure Island and Spanish Classical stood out in particular. This is my second cruise with MSC, the first one being from Venice to the Greek Isles. That was a positive experience which is why we opted to use them again. I can say that their Theatre entertainment is quite outstanding and it is one of the few things which I will remember positively. And while the absolute distaste for our early experience with the MSC Divina could have been tempered somewhat by the few positives mentioned above, the ship ensured that we left with a totally negative view overall by our disembarkation experience. The disembarkation process was a complete mess. The ship appeared to give priority to guests from the United States and Canada as opposed to those who had same day flights. Additionally, while the group with prepaid ground transfers to the airport were told to gather at the prescribed meeting point at 9:45 AM, we could not get off of the ship for more than two hours thereafter. MSC constantly made an announcement blaming the delays on the Immigration officials at the Miami port terminal indicating that due to congestion they had stopped the disembarkation. However, when we eventually got off of the ship it was clear that the problem was caused by MSC themselves. There were no attempts on their part to assist with persons who were going to miss their flights. No accommodations or exceptions were made. We saw several persons who were very sure they were going to miss their flights. We ourselves only made it to our departure gate with less than 15 minutes to spare. One young MSC representative clearly said that when problems occur all the supervisors disappear. We even had to deal with a rude attitude from the person at the ground transfer kiosk outside of Immigration. We also heard our coach driver yelling at two passengers who had been overcome by the frustration of knowing that they were going to miss their flight to Paris. We are very disappointed by our overall experience with the MSC Divina. And while MSC may have done a good job when we cruised with them in Europe, clearly they are not ready to deliver responsive and caring customer service to customers cruising out of Miami. Read Less
Sail Date December 2017
Somewhere I had this fantasy that “MSC” in the cruise line meant “Mediterranean Shipping Company”, and referred to the second largest container shipping firm in the world. I now find out this is fake news: “MSC” really stands ... Read More
Somewhere I had this fantasy that “MSC” in the cruise line meant “Mediterranean Shipping Company”, and referred to the second largest container shipping firm in the world. I now find out this is fake news: “MSC” really stands for “Most Stressful Cruiseline”. I will put the review into two sections: For those that want the quick rundown, I will give an overview, for those that want to see the dirty details, it will follow. Overview: When MSC started entering the US market with their Caribbean cruises out of Miami, the Divina was billed as a beautiful ship, but services were not up to par. Now the industry considers the line to be able to compete in American markets, and services supposedly have much improved. There is no way for me to compare what services were like before the said “improvements” took place, but overall, while the ship is beautiful, the level of service on many fronts is simply unacceptable, and unless there are significant changes we have no interest of taking this line again. The fundamental problems come in two flavors: A bad attitude towards the traveler from many (not all) crew, and plain incompetence. We were guests in one of the largest suites on the Divina, being members of the supposed high-quality Yacht Club. But even in this supposedly higher level of service, the ship was always right until proven wrong, and when proven wrong, admission came grudgingly and without a real apology. This is not a hospitable environment. MSC knows something is wrong, they have this SMILE poster campaign. S = Smile and Greet. M = Make the Difference. I = Involve yourself. L = Lead by Example. E = Enhance Guest Experience. Other poster campaigns involve taking ownership of problems and solving them. Alas, these posters are evidence of not that things are changing at MSC, but how bad they really are, because overall NONE of this is happening. From petty arguments with waiters to gross mismanagement in excursion packages, MSC needs to do a lot of improving, and the Yacht Club has a lot of work cut out for itself before it can compete with premiums such as Celebrity and Oceania. The ship may be beautiful, but no number of Swarovski chrystals in the grand steps will make the current version of Baguette on board have real taste or a real crust. The Details (long!): I will start with a short snippet of a story. We are having breakfast in the Top Sail Lounge of the Yacht Club. It is buffet style. I am at the place where you pick out your cereals. There are two containers of milk: Whole and “Semi-Skimmed” (probably 2%). Then there is a sign next to these milk containers: “ON REQUEST Skimmed Milk, soy milk, rice milk”. I asked our waiter for skimmed milk. He points to this table and says: “it is right over there on that table.” I say “no, it isn’t, it says there it is on request.” He says “no, it is right there”. I go up to the table, gesture him over and show him the sign. He gets quiet. Later he comes by our table with a glass of milk and states “the sign is wrong. The milk is mislabeled. It is skimmed milk.” And he hands us what clearly looks like the 2%. Every day after that I still notice the same containers of milk, and the same sigs. I even photographed them on two different days. With MSC, on an argument like this the cruise line always wins, the problem is not acknowledged, it can even be thrown back into the guest’s face. Our first full day of the cruise was at sea, heading to Ocho Rios. We had booked our excursions a month ahead of time, and in Jamaica were really excited to see Nine Mile, Bob Marley’s home and burial place. We were supposed to receive tickets for the excursion the night before, we did not, so I assumed the concierge held them, and on the assigned time I presented myself at the Concierge. (I will try to keep identities of staff completely anonymous, I will now introduce Concierge A followed by Concierge B). Concierge A assured me we had no booking for this excursion, and there were no tickets. I argued that we had booked this a month ago, the concierge argued we must have asked our travel agent to book it, and the agent missed it. I replied that no, we booked it directly through the MSC web site. The Concierge said simply no, we did not, since there is no record. I said “wait, I will get a copy of the voucher.” I ran downstairs, went to my laptop, opened up the first ticket we were issued by MSC (a .pdf file), and snapped a photo of the voucher on the screen with my smartphone. I go up and present my case. “OK, that is a voucher. You are correct. But the tour is sold out, and you don’t have a ticket, so therefore you can’t go.” At this point I am fuming. The error is obviously on MSC’s part, and I cannot get them to (a) take ownership, and (b) solve it, and this is the famed Yacht Club service I am supposed to receive. Concierge A seems totally overwhelmed by the entire excursion organization process, I wonder if Concierge A is the right person for this job. Concierge A even is getting snappy with other colleagues. In the meantime I find out ALL of our excursions were cancelled, even though we had paid for them. We arrange our own tour for a lot more dough, find a taxi driver who takes us on a nearly two-hour drive over the mountains and gets us to Nine Mile. About 15 minutes after we arrive, the tour from MSC arrives. We make sure we get back a little earlier, since we know if we end up late the ship will not wait for us. After the excursion I go back to the Concierge. This time there is Concierge B. And there is the cruise manager for the Yacht Club section. After a while, with a smile and some gaming around, I convince them that it is part of the Yacht Club service area to solve problems. Concierge B is pro-active, attentive, and finds the problem. He finds all of our reservations, which for some reason had been cancelled (we are still investigating this one). He re-books all the missed ones, and actually SOLVES the problem. At this point, however, I am miffed that it took such stress level and anxiety to get us there. And I also see what I have described at the first snippet with the skimmed milk: Until I proved I was right with the screenshot of the voucher on my laptop, no one was willing to lift a finger. The next quality of cruise issue came on Cozumel, where there were six ships at berth and Divina as the seventh ship could not berth. Despite fairly rough seas, passengers were tendered to shore. This operation took a long time as passengers had to be assisted to jump to the tender over choppy seas and often had to wait briefly for calmer waters. Many passengers, including us, were concerned that the tendering operation was extremely dangerous. Frankly, if Divina could not get a berth at Cozumel we thought she should have diverted to another port. We met a first time cruiser who asked us if this is how it is always done, because if it is, she’d never partake in another cruise, it was that scary. That evening the captain issues somewhat of an apology over the intercom, but I think the damage was done. Many complained. There was another day at sea between Cozumel and Nassau in the Bahamas. We took the “Behind the scenes” tour, which was going to show us the things passengers usually don’t see on a ship. I had taken this before on the Celebrity Summit, and it was truly interesting. We were taken to the bridge, and I learned how extensively the AIS (Automatic Identification System) is integrated with standard radar returns, similar to primary and secondary radar in aviation. I did not know, and found this very interesting and revealing. In the engine room I learned that the Summit had as main powerplant a turbine engine of the same type used on the Boeing 747, providing electricity to power the electric propulsion propeller pods. On MSC Divina we were told right away the bridge and engine room were of limits, due to “security”. Instead, the guests were subjected to a tour of the Yacht Club (basically a sales pitch), laundry facilities, and an extensive, overly prolonged tour of the kitchen. The main tour of the kitchen involved a highly enthusiastically and loudly yelling master chef whom nobody could understand because of his heavy accent. It was another sales pitch as to how great the kitchen was, and how special it was in trying to treat the guest’s needs. It got hot while he was talking, and some of us were dying to get out of there. When we finally were free, I told the guide supervising the tour that this chef was hard to understand, and that this section was too long. Other passengers agreed. He gave me a look of steel and stated coldly: “This is part of the program.” (MSC: Never again!) Our final stop was in Nassau. Our guide for group going to Atlantis, leading us from the port to the road transport, went so quickly through the crowds that at least forty of us lost track of her, and we were abandoned. The guide never came after us, never looked for us, never gave us any hint as where to meet. So after someone at the port realized what happened the port took us to a bus and drove us to Atlantis. We arrived at Atlantis after having lost an hour due to the confusion, we were told to “get out.” No one gave us any information about how to get around in Atlantis or what what our tour included. When asked about the return shuttle, we were told buses were going back to the Divina every half our until 3 pm. We showed up at 3 pm, there were no buses, so we became part of a group taxi we paid for going back to the ship. Concierge B was aware of the problem, and finally he got the excursion office to settle for a 10% discount on the tour. That covered our taxi fare but seemed inadequate compensation. Imagine you are at a hotel, checking out in the late afternoon. You realize your minibar bill has overstated your purchases. You drank one bottle of wine, and there were two on the bill. You tell the person at checkout, and they say “I am sorry, I do not have the authority to do anything about this, only accounting does, and they are in Northern Virginia, and are currently closed.” This about describes one of the fundamental problems with MSC: You have the SMILE campaign, but people are not really empowered to solve problems. The system seems authoritarian and bureaucratic. Or maybe even downright cynical, from the top management downward. On the last night, the cruise director was trying to be amusing, giving a short speech before about 900 passengers in the grand auditorium. I am paraphrasing part of what he said, and I do not have the statements in the right order, but here is how it went, with an accompanying powerpoint presentation: “I have been talking to passengers over the trip, and here is a collection of questions I have heard: Do these steps go up? Which elevator do I take to get to the front of the ship? Does the crew sleep on the ship? (No, they paddle to the ship every morning.) Does the ship make its own electricity? Is it salt or fresh water in the toilets? What time is the midnight buffet? Is this island completely surrounded by water? And a couple more. First of all, my wife and I were bothered that he was making fun of his own passengers. Second, he was not truthful. These were not questions he ever was asked by any MSC Divina cruise passenger. These questions were copied word for word from p. 242 of Brian David Bruns “Cruise Confidential’, published in 2008. The author states that he was asked those questions over the years. By proposed sections: Ship: Quite nice, quirky layout though. Cabin: Executive/Family suite not well integrated with Yacht Club real estate wise. Great suite though, great bathroom. Dining: La Muse has a beautiful view over the Garden Pool, where sun worshippers can look in at you while you are dining, and you can observe them while you are dining. (Not a good visual arrangement, I hear they did a better job on the new Seaside.) Food varied in quality, I already mentioned the baguette, this cruise ship needs better breads by far. Entertainment: Show absolutely boring after the first one, non-coherent and non-understandable singing combined with repetitive acrobatics. Gets boring the second, third, and fourth time around. Classical venues superb. Real musicians, real performers, quality work. If you like classical music, attend the recitals and performances, but skip the rest. Service: Dear passenger, whatever goes wrong, it is your fault. Ports and shore excursions: Be safe and relax, skip them all. Go into a hot tub. Read Less
Sail Date December 2017
It was recommended to me by my friend and because the price was good, we decided to take it. The initial offer was 2 for the price of 1, continental breakfast in the room and 24 free drinks per cabin. Price was right, continental breakfast ... Read More
It was recommended to me by my friend and because the price was good, we decided to take it. The initial offer was 2 for the price of 1, continental breakfast in the room and 24 free drinks per cabin. Price was right, continental breakfast was never explained- you need to fill out paperwork every night to order food, basically there was nothing to order from that list. Stateroom was not the one that we purchased. Hygiene was bad, nobody watched people cleaning their hands. It was our first trip where nobody cared about ship hygiene. We got sick on the ship, first time in many, many cruises we took. A lot of people are criticizing Norwegian cruises but they are better than MSC. There were a lot of travelers from Europe. Have no manners, do not mind other people. They are saying that Americans have no manners but they need to learn how to behave and respect other people. Food was not good. Ship itself was nice. Entertainment was excellent. Beautiful Italian singers, Russian acrobats and gymnasts, nice costumes. Will not be taking MSC any time soon. Read Less
Sail Date December 2017
The worst ship by far on its size: 1) DARK inside, the dark colors dominate 90% of all public spaces, no light places, no cheerful colors, decoration was horrible and many spaces of the ship are literally empty, while they could have ... Read More
The worst ship by far on its size: 1) DARK inside, the dark colors dominate 90% of all public spaces, no light places, no cheerful colors, decoration was horrible and many spaces of the ship are literally empty, while they could have put a small bar there for instance. 2) Food: TERRIBLE. Service: HORRIBLE You have NO choice of free seating. Either you go 1st or 2nd seating. I was 1st starting at 06.00 p.m. and I went there at 07.00 p.m. (the 2nd guest seating was starting at 08.30) and they told me "we can't serve you; you are late and we are closing for the 2nd guest seating"! They were closing an hour and a half before the 2nd group was about to be seated! I protested strongly about it. NEVER again with this cruise company... The buffet: always the same and the same food, every day, over and over again The only good thing they had to serve was pizza... I must admit their pizza selections were great. Breakfast: They had 1 cook with 2 frying pans making omelettes for breakfast, trying to serve some 3.500 guests; I guess that says it all. Have in mind that the buffet after lunch, literally works at 30%. All you can find to eat is pizza, subs, some fruits and some deserts. Worst of all, they start CLOSING DOWN several sectors of the buffet, restricting your access to them. As a result you end up in a hall where the tables are full and you try to find a seat while your "food" is getting cold. The "Black Lobster" has GORGEOUS salmon dish but the rest of their food is dry, not tasty at all and not well served. The stuff has not been helpful at all. Most of them are from India or Phillipines, moody and frowning. 3) Besides the two main restaurants the rest of the places you could go for a decent meal were with pay. 4) In general this cruise makes you feel as if you are in the era of segregation. It divides its ship according to the passengers. The V.I.P. persons got their areas yet they can visit any part of the ship. The rest, the... plebes can not access quite a few areas. Add that to the restaurants where you have to pay to get into and see what is left in the whole ship to stay/visit/pass time. 5) As of the stuff: I was amazed by their indifference. They rarely smile, they don't salute you, they don't live up to serve you. I got the feeling that you were a burden to them rather than a passenger, a person they couldn't see the time to get rid of. You don't feel a guest but somebody that they do you a favor being there for you. 6) Their balcony cabins were EXCELLENT. The only problem is the constant bad odor the toilet bowl had; you couldn't fight it, neither you nor the room cleaner who btw was a TRUE PROFESSIONAL. The ONLY CREW MEMBER that I gave a tip and in fact I gave her more than just a tip for she deserved it. 7) VERY BAD distribution of the public areas. Not too many options, they are located on 2 decks all in all, very few bars. The 2 discos WORTH their money; being there and enjoy your time there, is something that will make you have a good time. 8) Drinks are good yet the add you on top of the price an additional fee (I can't remember how they call it). As if you are paying... tax on each drink. I heard that they use this to pay their stuff members and I am wondering so $1.75 per drink they pay their stuff and the rest $7.95 (that their drinks are priced) what? Goes directly to the company's pocket, right? The company never loses, right! Yet you are the Guinea Pig that pays for their stuff... 9) The bar servers bother you and bug you all the time in the first couple of days trying to sell you Drink Packages. You eat and they come to sell you packages, without respecting that you want your tranquility, that you are eating, that you are there to get some rest and not buy Drink Packages. You feel as if you are in an All Inclusive Resort where they try to sell you timeshares... 10) The shows are by far the best we have seen so far in the whole industry. I give them credit for it. 11) Pools and jacuzis were well distributed, spacious and the only thing you enjoy being at. 12) On decks 6 and 7 outside of the shops and in alleys and in part of the cafes there were tables where the shops were selling their merchandise! Something like a constant bazaar. What are the stores for? I was wondering... No respect to the guest that want to CRUISE and not to get the feeling that he got on board a floating... FLEA MARKET. I had read some negatives reviews before choosing this cruise company. I should have paid more attention. It turned out to be they were right and in fact not strict at all; my experience with this company showed me that things were worst than described on the past guests reviews. In one word: NEVER again with MSC. Not even if they pay me to go with them, I wouldn't think about it... Read Less
Sail Date December 2017
I will begin with the only positive think that we can possibly say about this experience. The ship was absolutely beautiful. Much larger than I expected. The sailing was booked to capacity which caused our vacation to be nothing more ... Read More
I will begin with the only positive think that we can possibly say about this experience. The ship was absolutely beautiful. Much larger than I expected. The sailing was booked to capacity which caused our vacation to be nothing more that stressful. It was difficult to find a quiet spot for relaxing other than our own cabin. As for the cabin, it was not cleaned prior to our arrival. It appeared that the steward only changed the bedding and wiped down the bathroom. The drawers had dirt and particles from previous guest, the closet doors were oily from hand prints and the balcony was not good for relaxing because it being on the very back end of the ship there was no breeze at all. Additionally, we had the guest above us illegally smoking and their ashes would land directly onto our balcony! The ship was only about 10% American passengers which we were not expecting and only because of the cultural differences, it make things a bit uncomfortable. There were MANY languages occurring at one time making things seem very loud and chaotic and lots of pushing. The worst of all was the customer service. I had read that this was an issue, but I thought, we wouldn't expect much in this area, so no disappoints. OH BOY, was I wrong. Since we were celebrating our 30th wedding anniversary we decided to purchase only a memorable photo. And as with any cruise line, photos are plentiful. However, for some reason MSC decides to take certain poses and output them as 12 x 14, rather than the standard 8 x 10. This is fine until I said that I only wanted a 8 x 10 for $22.95 in the particular pose that we select. The reply was OK, but, it will still be the same price as the 12 x 14 of $32.95. WHY, WHY, WHY. I still have not understood why this would be. I ended up purchasing the 12 x 14 for the $32.95 much to my dismay. Food, oh, yeah usually the one thing positive about most cruises, right, well not with MSC. The food was horrible, both dining room and buffet. In most cases the food was cold and the meat was not what we as Americans are use to. It was really weird, the hamburgers on the pool deck were gray and the hot dogs were cold. Breakfast in the dining room was long, exhausting and cold food. I must also warn you that there is something really strange about the bacon, not the kind we are accustom to, and I am not talking about Canadian bacon either. What a lesson learned, if I were able to rate this cruise as ZERO, I would. Read Less
Sail Date November 2017
Well said Hoppysmom, got it spot on. This was our 28th cruise and first time on MSC. We were attracted by the very cheap deal, free drinks package and on board spend and we were curious to know why there were so many poor reviews. Cold ... Read More
Well said Hoppysmom, got it spot on. This was our 28th cruise and first time on MSC. We were attracted by the very cheap deal, free drinks package and on board spend and we were curious to know why there were so many poor reviews. Cold food, poor service weird entertainment, theatre half empty most nights. We had a quick look and left - all been said already. Dining was a shambles in the Villa Rossa. at first sitting the size of the tables was just about adequate and some tables were empty but extra chairs were being added for second sitting yet people were still being turned away. This is because Europeans tend to eat late. MSC should know this. The entertainment in the bars was poor and loud. In London we have better musicians busking on the London Underground stations (they have to pass an audition to be there). The free drinks package was strange. Each person was allowed three drinks on one card which is new to us. We always made sure we received a receipt to check we had not been charged. Some bars were reluctant to give a receipt until pressed. Then we found two or three extra drinks had been added to the bill. OK so we are not paying but we are assisting someone's scam. In theory, a group of six people could all have free drinks on two free drinks packages. One of our fellow diners went to reception to complain about the service and was told nothing could be done but was advised to remove their gratuities! Wake up MSC!. This attitude was typical of all areas of the ship We spoke to many fellow Brits and Americans and we almost all agreed - never again. We are back on Princess in January - enough said. Read Less
Sail Date November 2017
If you value your money and your time please listen, DO NOT DO IT! MSC should not be allowed to market to the American market. What a waste of their money. Let me start by saying I started cruising in 1974 and have been on at least 40 ... Read More
If you value your money and your time please listen, DO NOT DO IT! MSC should not be allowed to market to the American market. What a waste of their money. Let me start by saying I started cruising in 1974 and have been on at least 40 cruises. I have never written a critique before, but some things shouldn't go unspoken. First the good: The best embarkation and debarkation ever, which is fitting since you can't wait to get on the ship, and you're dying to get off. Also the ship is really beautiful. Lastly, they have the best smoked salmon of any cruise ship I have been on, but you can get it only at dining room breakfast. they told me they can't put it on breakfast buffet because too many people would want it! It goes downhill from here. Cabin: 10148 a balcony that we were upgraded to. I cant even begin to wonder what the other cabins are like, as bathroom is so small you needed to be a contortionist to take a shower, and get the soap out of dispenser (think Heinz ketchup in slow motion) room was never really clean, as everytime I took something out of drawer, I thought there was glitter on my clothes, it was dust as I later learned from other passengers. Dining: Where to even begin. Food is COLD. in dining room or buffet it doesn't matter. no diversity just constantly the same thing. the cold cuts were good, but I didn't take a cruise to have ham and cheese everyday. I have been on ships where food wasn't good before, but soups were always good. if you closed your eyes you could never tell if it was mushroom soup, pea soup or just broth. they all tasted like bathwater. no variety, and even the pasta stunk. nothing ever changed at the buffet, same dishes every day. while the pizza was thin crust and not the bobaly they serve on most ships (except Princess, best ever on ship) it fell apart and was not very good. the first night at dinner we were told to order dessert with our main courses. we were not told that if we didn't order coffee or tea at beginning of meal to go with dessert, we couldn't have any. Oh, was that just our horrible waiter. Who does that? we changed tables and times in mid cruise to table 755 and JHON and JUAN were really very good, but I'm afraid they were the exception, not the rule. I am handicapped and bring my scooter with me, at buffet I asked a waiter for an iced tea and was told where I could find it. that was par for course and was the same for everyone I spoke to, especially americans. Entertainment: Maybe I'm strange, but if you're not an opera lover, stay out of the shows. every night some form of opera. not my style. at every show they have the dancers dressed like a cross between Marie Antoinette and and a crochet toilet paper holder, for no explainable reason other than maybe they cost a lot and they needed to get some use from the costumes. there was a Michael Jackson show, but it was canned music with a dancer who was lip synching. hardly worth your time. the best thing they did have was the ABBA night where 2500 people crammed into the vestibule and staircases and really had a good time. it was great. that should have been in the theatre. instead they had a show one night where at least 15 showed up and wasted the space. I know MSC brags about the entertainment, well more is not always better. Sea days are always wonderful relaxing days. calypso music, fruity drinks perhaps some pool games and great relaxation NOT! from 9AM to 6PM there is nonstop chaos at the pool. the music is at a constant deafening level, that doesn't stop no matter what the activity, Helen Keller would have complained. it is never ending to the point that whoever is in charge of the activity at 9AM just hands over the mic to the 10AM person and it goes on and on. if you have earphones on and try to listen to whatever, you cannot possibly hear. the children are doing their camp things out at the pool, exercises, dance lessons, everything imaginable is going on constantly. no relaxation ever at the pool. My favorite being a 2 hour Octoberfest, with no lie, 2 straight hours of canned yodeling. kill me now! Karaoke is done outside by the pool at night, so people can catch colds, as the sea winds blow and the rain falls. Let me share with you 2 sights we caught at the pool. A European man (he was wearing a speedo) about 45 yrs. or so had his 2 daughters at the pool shower on a sea day. they must have had sand from the beach. the girls were about 9 and 11 yrs. of age. he proceeded to take their bathing suits off them and in the glass shower soap them down in ways that would have gotten him arrested in the states. this went on for about 5 minutes, and I don't mean to be vulgar, but here we call it molestation. the next sea day another gent, also in a speedo, decided to change bathing suits and did it by the pool with a towel around him, unfortunately for most of us, the towel fell. Well the ladies in our row got a little eyeful. Let me also add seriously, the pool has only ladders. as on many other ships. however, the steps are very narrow and the ladder is flush up against the side of the pool, so you are climbing straight up, as opposed to an incline as most ships have. I had a very hard time, and could not get out. I actually fell back and was badly bruised. I am disabled to a degree, but have no troubles on other ladders. when speaking to other passengers, I found I was not the only one, in fact a woman I spoke to told me her husband would always be sitting in front of pool, and he was helping a lot of people out of the pool and just call to him. I went in the hot tub from then on. I mention this because I mentioned this to guest relations, and got a call the next day telling me that someone would like to explain to me how the ladder met international standards. SERVICE: WHAT SERVICE? when we got on the ship on Saturday, we found that our cabin steward was given the day off, so we couldn't get towels because they had not been put in our rooms. the "towel nazi" we called him by the pool would not let us have towel under any circumstances. when we finally did see our cabin steward at 6:30 we asked him for soap as there was none in dispenser, and he told us to wait until tomorrow. we then made the mistake of asking for toilet paper and was told no. What a way to start the trip. We then called guest services, and 14 days of fun and games ensued with the cabin person. My friend cut her foot on something left at the pool deck, we asked for some bandages from the pool boy and was told we could go down to deck 5 and get some. they took us to the hospital to check it out, bandaged it, and charged $180. my friend insisted they take the charge off, as she stepped on something they didn't clean up, and after going back and forth, they told us the captain had decided to negate the charges. my friend told them she decided not to sue. she had to go back the next evening because it began to bleed again. it was 8:10PM and was told regular hours were 4-8PM but they would help her, but please in the future bleed during office hours. the staff know 2 things "No and Unfortunately, we can't". they are not accommodating in the least,. I brought my own scooter, but met a number of people who rented them from the people the cruiseline uses for this service. they were rented thru the recommended company MSC uses, and yet were not informed by MSC that an adapter was needed to charge machines. this also went for people who medical equipment as well. they were then told they could buy an adapter for $58. when the supply got low, the price went up to almost $80. PORTS & SHORE EXCURSIONS: Look the hurricane did a number on the eastern Caribbean. St. Thomas was substituted for San Juan, but St. Thomas is barely open. Barbados would have been a much better choice, as most other cruiselines have changed to that port. Antigua was beautiful as always. Cozumel is ok and Grand Cayman was much more crowded than it used to be. 7 mile beach was not beautiful like it used to be. Nassau is fine, the beaches are always nice there. My friend did Dunn's River Falls in Ocho Rios and Snorkel and Beach day in Cozumel thru cruiseline and said it was fine. I had booked the beachday in Cozumel, but when I was hurt at pool, I went to cancel the tour and was told I couldn't get my money back, that the tour desk was not part of MSC. this was 2 days in advance. after arguing they finally reimbursed my money. but this was just the way the service was all cruise. if I needed to get down the gangway to leave ship, I had to use the steepest gangway, rather than the one that was almost flat. it's just the way it was. LAST THOUGHT: MSC caters to the European market, as well they should. maybe we Americans expect too much, or maybe the Europeans expect too little, but it doesn't work. the lifeboat drill took over an hour because they had to do it in 7 different languages, no lie. my friend commented that there was no comic on the ship. Well imagine " a guy goes into a bar-----"" and then he has to stop to tell it in 7 other languages. the screaming and yelling in every conceivable language reminded me of a 1960's Italian movie where Sophia Loren is doing her laundry out the window and is screaming to Anthony Quinn, he wasn't Italian but he was always in those movies. Or perhaps if you remember the old "Anthony it's Prince Spaghetti Day.Just the constant screaming. this is the longest thing I've ever wrote, but if it save anyone the price of wasting their time and money it was worth it. Read Less
Sail Date November 2017
went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about ... Read More
went with a lgbt bear group on this cruise the value was ok. the ship was ok but customer service was absolutely horrible. At one time the customer service rep. told me that I had no idea what I was talking about they I had never been on a cruise, I explained I have been on more than 10 cruise. They called me a liar, they did nothing at all to assist, the food was that same every day for the entire cruise seems like they would just reuse what ever did not go the day before no choices of meal lunch you can have pizza or a burger nothing else. In the evening time the buffet was never stocked had to wait in line for food MSC DIVINA was by far my worse experience every on any cruise and I have personally traveled on 3 other cruise lines Take my word on this!!!! STAY CLEAR OF THIS CRUISE LINE Read Less
Sail Date October 2017
Let me start by saying that this is the 6th cruise that I've been on in the last 10 years, across several different cruise lines, so I feel my expectations are pretty reasonable overall. Unfortunately, I was very disappointed in the ... Read More
Let me start by saying that this is the 6th cruise that I've been on in the last 10 years, across several different cruise lines, so I feel my expectations are pretty reasonable overall. Unfortunately, I was very disappointed in the food and service on this cruise. Ship The ship itself is beautiful - in addition to all the 'Bling' with the crystal staircases, I really liked the floor to ceiling windows in the buffet dining areas. Cabin Our cabin was an "ocean view' cabin (port hole, no balcony) and I was very happy with the size and amount of storage in the cabin. One minor annoyance was the crew washing down the outside of the porthole at 1:00 am on two different nights, which woke me up. Dining This was the worst part of the cruise. We were told to expect smaller portions due to the European dining styles vs US dining, and that would be fine with me. The problems were in other areas. Main Dining room - the first night, it took 2.5 hours to complete our meal. It was total chaos. The timing improved somewhat after that, but always tended toward the slow side, with people at the same table receiving portions of their meals at different times. I've also never seen an upcharge for shrimp cocktail or other entrees in the main dining room before this trip, but it was there every night. Also, the main dining room was only open for dinner, no breakfast or lunch. Buffet - So if not happy with the main dining room, eat at the buffet right? The problem is that the buffet served the exact same food every day, with 2 or 3 exceptions. By the end of the trip I was craving something different. Pizza restaurant - we did have an excellent pizza here, but with a small upcharge. Steak house - we had a great meal here, but the service was very slow. Sports bar - the burger was good here, as was the mozzarella sticks, but the reuben sandwich is served with literally 2 onion rings and a tablespoon of coleslaw. Several of us ordered this and it was they all came out this way. Entertainment - saw 2 shows and they were good, but only lasted about 30 minutes each. Service This was the other area of major disappointment. We were very often treated rudely by the staff. Part of this I can accept as language barrier type issues, and that would be ok, but other times, before we could even ask our question, or place our order, we were told "we are closed", or "No" with no alternatives being offered. Each day when they cleaned our cabin, something was missed, either wash cloths, pool towels, etc. Bar service started out shaky, but did improve over the course of the week. Ports and Shore Excursions Our itinerary changed significantly due to hurricane damage to our original destinations, but that is no fault of MSC. I was very happy with the excursions that we did book through the ship. Final thoughts - MSC has a long way to go if they want to break into the US market. There were a lot of problems that could have been overlooked, but by the end of the week I felt so frustrated with the service and attitude of the staff that other problems just added to my overall negative impression. I will never take another MSC cruise. Read Less
Sail Date October 2017
Well for the boarding things went pretty smooth. We were on board by 11;15. O.K. the ship is quite nice. The rooms weren't ready before 2:00P.M. From then on things went south. We had booked this cruise in March 2017 an had made all ... Read More
Well for the boarding things went pretty smooth. We were on board by 11;15. O.K. the ship is quite nice. The rooms weren't ready before 2:00P.M. From then on things went south. We had booked this cruise in March 2017 an had made all the arrangements for the early dinning with a table for two. Well no way did we get our table but we were seated with six other people. We never went back to the dinning room. The staff never made any effort to accommodate us " this was our birthday cruise " . For the rooms they were very small compared to other cruise lines. RC & Carnival have much nicer accommodations. Now for the food we thought that this being an Italian ship that the food would be fantastic but we were very disappointed. In the buffet area for breakfast I don't know when they start preparing but everything was dead cold. The eggs were cold, the bacon looked like they fried it . Lunch was not any better If you like to eat sandwiches on your cruise well good for you. Supper not much better no variety they had very little choice in meats and there too all was cold. Now for the desserts very poor choice ( cream puffs, small lemon squares, no pies or cakes at all). The shore excursions were o.k. been there before. All in all not a great ship to travel on. Read Less
Sail Date October 2017
Chose MSC only because it was the cheapest. BUT you get what you pay for. -their website is the worst, cannot access your reservation -charge you standard stuff like room service....terrible. -information desk staff is awful ... Read More
Chose MSC only because it was the cheapest. BUT you get what you pay for. -their website is the worst, cannot access your reservation -charge you standard stuff like room service....terrible. -information desk staff is awful -information desk ALWAYS HAD A HUGE LINE -staff is very unorganized and unhelpful -even tried to take their survey and the link says I took the survey already. The Divina was a disappointment from the very beginning. Could not pull up my reservation. Had to call several times to get help logging in. Called for information regarding the water slide and was told that it was only for children. When I started to unpack by luggage, found the room's carpeting to be soaking wet and dirty. Went to the front desk to complain and was told that they have to inspect the room and follow their procedures. When I went back to the front desk, they agreed that the carpet was wet but that they could not switch my room because they were sold out. I did not want to go back to an unsatisfactory room but they would not budge. Finally at 10pm after I had unpacked and was ready for bed, they called to say they had another room available. The information desk was always unhelpful.....I'm sure they have an awful job but their lack of training and professionalism leaves a lot to be desired. EMBARASSING !!!!!!!!! Read Less
Sail Date September 2017
We thought it was a good price, WRONG!!! Service was absolutely the worst. Bars had the most unfriendly service. Cigar Lounge bartender was the worst I have ever seen. I was told to check with the other lounges if I wanted to have a ... Read More
We thought it was a good price, WRONG!!! Service was absolutely the worst. Bars had the most unfriendly service. Cigar Lounge bartender was the worst I have ever seen. I was told to check with the other lounges if I wanted to have a glass of port wine. He ran out of Port wine the first night and could have cared less if he had any thing in the bar. So the lounges receive a 1/2 star. Food selection was mediocre at best as well as the service. Customer Relations, I don't think they know what that is. Buffet was okay, if you don't mind kids just reaching in front of you grabbing food then throwing it back. Staff over all was just there, I don't think they had any clue as to what was going on. Over all the staff was very rude and could have cared less. The concierge at the excursion desk was a very rude individual. We booked two excursions, the first one was excellent, second one was not so good. We complained and he told us (in so many words) that they could change these excursions any time they wanted to, and you should be prepared for any changes. Problem is they had plenty to time to inform us of any changes they scheduled. I guess you see by now, that this was our first cruise on this ship and it will be our LAST. So don't thing you get and kind of bargains on this cruise lines. Read Less
Sail Date July 2017
The cheap price really shows in the service and quality. The food was ok but no shrimp cocktail, lobster or crab unless you want to pay for it. Shows and band are very good, but everything has an Italian Theme to it. The cabin was nice but ... Read More
The cheap price really shows in the service and quality. The food was ok but no shrimp cocktail, lobster or crab unless you want to pay for it. Shows and band are very good, but everything has an Italian Theme to it. The cabin was nice but the mini bar is never stocked and schedules are hit or miss. Scheduled events don't start as scheduled and are changed without notice. The free picture on Italian night that was part of our package was of the photo they take at the dinner table. Would have been nice to know, since I didn't take that with my family. Photos are very over priced. The spa was ok, massage was blah and short. Overall, not worth the money, it felt like the cruise never kicked off. I cruise often and I'd rather cruise Carnival than this line. Pay a little more and get a whole lot more. Read Less
Sail Date June 2017
I chose this cruise line because of the price and itinerary. This trip should have been free for all I went through. There is no way I will ever go on this cruise line again. The only thing that was nice was some of the night ... Read More
I chose this cruise line because of the price and itinerary. This trip should have been free for all I went through. There is no way I will ever go on this cruise line again. The only thing that was nice was some of the night entertainment. The food was just ok. I had not been on a real vacation in almost 10 years and I wish I had just stayed home. My original room was switched before I boarded the ship and smelled horrible. It smelled like old wet clothes or mildew and the carpet was really wet. They must have tried to shampoo it before I arrived and did a poor job. My original room was 11145 and this room was on the top floor. The floor above me were the restaurants and activities. So all day and night I heard moving furniture, dropping things on the floor and loud bumping which led me to no sleep. I should have my money back. Read Less
Sail Date June 2017
My wife and I have been on 30 cruises and we wanted to try a different Cruise Line. The Divina squeezed a thousand more people on the ship hat another ship of comparable size has on it. There was never a time when you can find a seat in ... Read More
My wife and I have been on 30 cruises and we wanted to try a different Cruise Line. The Divina squeezed a thousand more people on the ship hat another ship of comparable size has on it. There was never a time when you can find a seat in the buffet area easily. All the public areas except for the fantastic theater were smaller than expected I guess that was to accommodate more staterooms. The crew on the ship however were fantastic they would do anything and go out of their way to help you. We only found one decent place on the ship to get hot good crispy food and that was in the sports bar we didn't find that out until two or three days into the cruise. They try and nickel-and-dime you for everything you get there was even an extra charge for room service past a certain hour of the day wow. All in all we would never cruise MSC again Read Less
Sail Date June 2017
Just came off the ship today. Reading the reviews on here prior to the cruise i tried to prepare myself to a lack of service.... I was overwhelmed by the third day. I will keep it short with 20 disasters MIA- St. Martin- San Jaun- Bahamas- ... Read More
Just came off the ship today. Reading the reviews on here prior to the cruise i tried to prepare myself to a lack of service.... I was overwhelmed by the third day. I will keep it short with 20 disasters MIA- St. Martin- San Jaun- Bahamas- MIA. 1. They lost one bag and "WE" had to find it at 9 PM... It was my wife's bag; she was so mad I had to vent for her. 2. Ship ran out of strawberry mix on 4th day....No Miami vice, strawberry daiquiri's etc. 3. Ship ran out of whole milk on 5th day. 4. Ship ran out of Dr. Pepper 6th day 5. Ship ran out of lids for to-go coffee on last day 6. In port for 6 hrs max, even Bahamas to Miami we left at 330 PM.... why? 3-4 hr boat ride takes 16hrs? 7. Shows were absolutely horrible except for Treasure Island and Michael Jackson. 8. Room service no selection: ordered everything - Stale bread, Stale chips, gross everything except for the Caesar salad was decent. 9. Buffet was awful. 10. Only one included dining room... 2.5hrs wait: Desert is an accomplishment to get to without them kicking you out to seat the next guests. 3 nights and we were done with the dining room... although I must say... Food was good... but not worth the wait. 11. Purchased the Fantastica Package on 3 balconies for 300$. What was sold to me: each guest that I paid for I would be awarded 12 Alcoholic drinks. I paid for 6 people, so 72 drinks. Because 3 guests were minors, I got shorted 32 drinks.... I paid full price for them... No I did not get to have them sail for free... Full price on all 6, 3 rooms. 12. Room was not clean... prior guest combs and a sandal under the bed. Never met our cabin steward.. No swans, mints, food was left in rooms after "cleaning." 13. No trash cans anywhere on board!! I found 3 the entire cruise. 14. Paid $24.00 for a pixely cruise ship family photo. Horrible.. cannot make out the designs on my or my sons shirts... they took a small photo and blew it up to an 8 x 10 and its awful. wait in line an hour to complain? We elected to not do so. 15. NO DRINK IS EVER THE SAME. OMG this was the worst. Some drinks they forgot the Alcohol. Green when supposed to be red... red when supposed to be green.. They need to train there bartenders not just have attendants behind bars. 16. No one walks around the pool asking you what you want to drink (except for the adult pool). 17. Be prepared to wait 20 minutes at times waiting to put your drink order in (all bars). They will take your order, then help 3 others, and then forget your order. If your a kid GOOD LUCK; I had to help countless 10 year olds: when busy (all the time) the kids never get served: when it was my turn to order I would say he or she was here first, otherwise.... kids do not have a chance. 18. Light switch card requirement is a hoot...Ill save that for a surprise. 19. fountains have been down for a year now? 20. Nothing to do on the ship: no fun pool activity's.. and everyone is so so rude. * walking off the ship felt like a dream.... but a bad one. Read Less
Sail Date June 2017
My review will start the same and end the same. I will never cruise with MSC Divina again. Where can I begin?? First day on the cruise there was no variety of food. The selection was horrible. Our rooms was right under the dining area ... Read More
My review will start the same and end the same. I will never cruise with MSC Divina again. Where can I begin?? First day on the cruise there was no variety of food. The selection was horrible. Our rooms was right under the dining area so we heard every chair pulled out and pushed back in all day everyday. The second day of our fun filled trip(NOT) my sister was crushed by the elevator and fractured her arm. We went to the medical center for her to be examined and to report the incident and was told the only way that my sister could report the incident is if she be examined by the doctor and pay the $95 fee plus $104 for Xrays. I was lost for words. I may I add that the nurse was RUDE!!!!! She told us in a very rude manner that this is an Italian ship and these are their rules. We were attempting to write down her name and she snatched the paper out of my daughter's hand. Needless to say we had words and she called security. I explained to the security personnel what had transpired and how rude and unprofessional the nurse had been. Due to an language barrier or just plain untrained employees we were told we can report the incident for FREE at guest relations. 1. Staff- Unprofessional, rude 2. Food- Bland , unseasoned, not a great selection and overcooked How do you run out of bacon and milk??? Unbelievable!!! 3. Tenders- Not enough time in the ports that matters. I would not recommend this ship to my wort enemy. There is much more. The only highlight on this ship was the liquor rep name Terrence. He was very polite and went out his way to help in a situation of another employee charging a purchase on my card for another passenger (that's another story) In short I will never cruise with MSC Divina even if the cruise was FREE!!! Read Less
Sail Date June 2017
We took a cruise from Miami for 7nights with MSC Divina. We booked a "premium" Aurea suite for our family. The suite included a separate private pool area that we were looking forward. The suite also includes beverages (not the ... Read More
We took a cruise from Miami for 7nights with MSC Divina. We booked a "premium" Aurea suite for our family. The suite included a separate private pool area that we were looking forward. The suite also includes beverages (not the premium alcohol) and meals excluding three restaurants. One of the main reasons to booked the cruise was our children. They love boats and we a have been on a shorter cruises several times. Like I mentioned we had a suite and an area we could go to have a bit more peaceful time. we found out on board that children are not allowed there.. No worries we can spend time elsewhere? So we went to the kids club to organize something for our 2 and 4 year old. No, children under 4are not allowed to stay there?! Still we tough, no problem me and my wife can stay and play with our 2 year old so he could have something to do! Again NO! adults are not welcome with their kids except morning from 9am-10am and 9pm- 10pm. 9.pm in the evening?!?!? I don't know about the other family's but our kids are quite tired or in bed that time of day. After all this we still tried to make this a trip to remember and it was, but for all the wrong reasons... NEVER GET SICK IN THE CRUISE! That we found out that hard way. Yes there is a doctor and emergency room so you will get treatment but after that it is "code silence". The company does not give any document, comments, reports or statement of any kind. Our 4 year old got so sick on board that we had to leave the boat on our third day. So we were hoping to have some kind of documentation to our insurance company but nothing. So I recommend to video tape or take fotos if your looking to provide some evidence back home. After the cruise was over we were promised these documents from the company, but they don't even response to any emails. For the food and service point of view MSD Divina is average at best. We ate the first night in our food plan restaurant. After that experience we tried all the restaurants where you need to pay. Only good meal we had on the boat was the pizza place (where you need to pay). Gym was nice and that's about it. Read Less
Sail Date March 2017
We had to because the themed cruise we were on. The staff was very rude because we were Americans and the MSC Divina usually is over in the Mediterranean. The only people who were outstanding was the SPA staff they were actually pretty ... Read More
We had to because the themed cruise we were on. The staff was very rude because we were Americans and the MSC Divina usually is over in the Mediterranean. The only people who were outstanding was the SPA staff they were actually pretty Awesome(i would hope so for the price). Most of the staff acted like they did not want us on the boat and wished they were back in Europe. A bartender actually said European people are better and he could not wait til the boat went back to Europe. If you like pizza the food is ok the main dining was average at best. We have cruised on many different Cruise Lines and the food was much better I mean Tons better. They made the MSC line look like a soup kitchen. The ship itself is Very beautiful and very clean. MSC should stick the the Shipping Container Business and leave the Cruising To the professionals. I would not go on another Cruise on MSC if they Paid me. I usually dont write reviews but i felt i had to. I understand a lot but when you pay the kind of money you pay to cruise i dont want to deal with rude Staff. I rated the entertainment part high because they didn't do it. Read Less
Sail Date January 2017
We chose this cruise because it did an itinerary we were happy with. We were aware it was a European cruise line but as it was leaving from Miami we assumed there would be a large number of Americans aboard. Unfortunately this was not ... Read More
We chose this cruise because it did an itinerary we were happy with. We were aware it was a European cruise line but as it was leaving from Miami we assumed there would be a large number of Americans aboard. Unfortunately this was not the case most people did not speak English which made it difficult to socialise. We do not recommend MSC to anybody whose only language is English. We were also very unhappy to find that the staff were either unable or uninterested in enforcing the smoking rules. Our lovely balcony was unusable for most of the cruise as the cabin next door smoked on theirs day and night. Despite reporting this to a number of staff each day it continued to happen for the entire cruise. Apparently smoking safety is not high on MSC list. On the good side the dinning, bar and room staff were efficient and friendly and all spoke English and in most cases other languages as well. The food was very nice and there was a reasonably good choice of foods. Our balcony cabin had it been smoke free was quite comfortable. We had unlimited beverages and we fell in love with their BBC cocktail. Unfortunately we will not use this line again. Read Less
Sail Date January 2017
This cruise line was horrible. There was a wait for everything and the staff acted irritated when you asked for assistance. The day of disembarkation we stood in line for over four hours just to get off the ship. Several passengers missed ... Read More
This cruise line was horrible. There was a wait for everything and the staff acted irritated when you asked for assistance. The day of disembarkation we stood in line for over four hours just to get off the ship. Several passengers missed their flights and the communication was non-existent. No one would on the crew would share,communicate,explain or even apologize for the endless wait. All that aside the reason for the review is that on the last day of the cruise I received an email from MSC Divina stating that they had accidentally emailed my passport information (including my passport #) to another random stranger on the cruise. They acted like it was no big deal and no one ever called to follow up. When I called all I got was were sorry but that person said they would delete the email so your ok. Unbelievable!!! I called the passport office who informed me that I needed to get a new passport because that one had now been compromised. Read Less
Sail Date January 2017
My wife and I scheduled a cruise in December of 2016. Our previous experience with cruises were quite different, in that they, unlike MSC, apparently did concern themselves with customer satisfaction. It began with an absolute ... Read More
My wife and I scheduled a cruise in December of 2016. Our previous experience with cruises were quite different, in that they, unlike MSC, apparently did concern themselves with customer satisfaction. It began with an absolute disaster of an embarkation process. Rather than assigning arrivals to group boarding, thus enabling them to remain seated and comfortable in the interim, MSC opted for the cutthroat approach; everyone gets in line and stays there. We arrived at 11:30 and did not actually make it onto the ship until after 5 PM. Additionally, we were told that the reason the boarding process was so long, was an extreme vetting routine performed by the Customs for all egressing passengers. That was a lie. We spoke to departing passengers who mentioned nothing of this at all but instead regaled us with tales of disoriented and uncoordinated egress routines from the line – which, as we discovered, is absolutely the truth. When we finally did board, we eventually found our room despite the incorrect information on the provided maps. My guess is, the Divina was retrofitted, and they never bothered to update the paper maps. That fact speaks volumes for this cruise line. We reached the room to find out luggage had not yet made it. Odd, considering in less time on other lines, our bags were waiting for us and the room steward paraded the halls introducing himself and memorizing customer names. On the Divina, the bags were missing, no steward to be found. We finally did meet ours, though only saw her once. I didn’t bother to mention since it was days later, that upon our arrival the bathroom was dingy, and there were hairs in the sink. We had not eaten since breakfast, so we sought something sate ourselves. The buffet (an accurate term if one is merely describing a function that presents copious quantities of food-like substances) was open, so we placed a few items onto plates and looked for a beverage station. The coffee bar was open (or so we thought), and my wife merely asked where one might get a beverage. The attendant rolled his eyes and appeared impatient that his reverie was disturbed. We were astounded and disgusted by this person’s lack of even the most basic of manners and discarded our food trays, having now lost our appetite. Rest assured, she nor I, are prima donnas, expecting the employees to act as servants to our every whim, but likewise, we don’t expect rude behavior as a response to a simple query when a simple direction would have sufficed. It is interesting to note that on a different occasion, my wife wanted a real coffee (the free stuff at the buffet is watery nonsense) and was willing to pay. She requested a cappuccino and with another disgusted look by the barista and a dismissive wave of the hand, he informed here the ‘free coffee is over there.' My wife is a smoker (vapor, to be fair) and after the stresses of the day thus far, needed a release. Following the false map once again led us to an area that at one time allowed smoking, but no longer did. Her inquiries to bartenders and wait staff alike again resulted in rude, curt, and abrupt responses, also with no direction, but merely resolution that ‘this was not the area, go somewhere else.' About that time, a garbled announcement started all passengers were required to obtain the life vest from their cabins and attend the safety meeting. We had experienced this previously on other lines, as a coordinated effort, broken out into small manageable groups, each that would be assigned a lifeboat. The address in these previous trips had been clear, short, and to the point. Not so with MSC. A large group formed in one of the wrap-around dining areas. Where we sat, we could neither see nor hear the briefing. We sat immobilized, unsure of what to do when some folks started to try on their life jackets. Most just sat there and waited. No one heard or understood what was being said, if anything, but we did waste 45 minutes doing it. At some point, people just started to filter out. The comforting thing was, we realized after the fact we could have merely checked in with our key card and walked away. We decided to consider the cigar room, as I am an avid cigar enthusiast. I noticed several things about this so called “well appointed” cigar lounge; it was not a lounge, at least not until a certain time, it was remarkably warm (as was the entire ship – which makes for ‘fun’ formal nights), and there lacked any smoke removal process within that small area. During my week-long detainment in this gulag of a ship, I noticed that by the time the bar opened (around 5:30) the smoke was so thick, most people could not breathe in there, and your clothes reeked of stale cigar smoke and sweat. Side note, Alex the bartender and his sole waitress were the singular high points of the entire trip Our first dinner in the dining room. I was anticipating this, as previous cruises meant wonderful vistas (ocean through the windows), clean and appropriately defined tables, excellent food, and superior customer service. I still recall the head waiter’s name and his three kids from our first cruise; he left such a good impression. “Jeff” on this cruise left an impression as well, but not a positive one. The food was disgusting. Ossobuco that was 95% bone, 4% fat, and 1% edible. I had one and a half bites. Alfredo that was overcooked pasta and a teaspoon of some sauce that was not Alfredo. I have pictures. The table ‘decoration’ was a single, decrepit, and fake orchid that was stained with the food particulate from previous guests. It epitomized our trip. For an additional fee, they will feed you edible food; how comforting. We never saw the maître d; I guess he or she doesn’t visit second seating. Other in first seating saw him and told him of the same woes. They were given coupons for the Eataly restaurant and found it to be devoid of value and were glad they didn’t pay. Not only was most of the food inedible, the portion sizes were ridiculously small. Even the ladies at our table were asking for second appetizers, only to be met with consternation and disapproval from the waiter. Oh, no views either, and it was hot as hades in there. As for “Jeff” the waiter. Our first night, we had no idea you only get water or bad coffee with dinner, so my wife asked for iced tea. The waiter rolled his eyes (a common theme) put his hand in my wife’s face, and said “you’ll just have to wait a minute” and walked away without taking our order. I leaped from my chair asking if there was a problem, as I didn’t appreciate his putting his hand in my wife’s face. He said there was no problem, and walked off. No matter what we or the other diners at our table asked for if it was out of the ordinary in Jeff’s mind, it was a clear problem. At the coffee/gelato bar near the cigar room, I attempted to garner my cup of cappuccino, as noted previously, no one ever serviced the cigar lounge and the bar was closed all day. I was at first ignored by the barista, then pointed toward the waitress also just standing there at the counter, who reluctantly helped me by repeating what I had just ordered (as though the barista did not comprehend it – yes she also spoke English). Our first night, the door which separates the balconies from the rooms (which I assume opens in the base of multi-room suites for families) was not secured and banged all night. I attempted to call the service desk, several times, with no response. The next morning, after getting no sleep because of it, I went to the desk, explained the problem, and they informed me someone would fix it. No apologies, no empathy, just a conditional response. We met many others, in fact, everyone we spoke to across the internment agreed to the horrible conditions of this ship and the poor customer service. We honestly considered leaving the ship and flying home at the first port. Departure day came, much to our excitement, only to find we were forced to evacuate our rooms by 7 AM, but not allowed to leave the ship until after 10:30 AM. The only offer of advice during the entire trip from the staff was to “not evaluate the whole ship based upon single episodes (plural) of disappointment”. That indicates they are aware of the malaise on the part of the crew and the impact to customers, and yet, still do not care. I sent a typed letter to several key individuals at MSC, including the CEO and to the parent company’s CEO Diego Aponte in Geneva. The lackadaisical response is one I should have anticipated, given the state of their employees. I clearly stated each of my concerns, and in every circumstance, I was offered false condolences followed by pathetic excuses. In fact, the Mr. Richard Sasso, chairman of MSC Cruises immediately negated my entire argument right from the start by stating that he receives many complimentary letters; an indication that I must be somehow responsible, or overly sensitive. Most of my comments were ignored and presented with some canned response that does not even remotely address my concerns, and the entire letter is dismissive – so much like their staff. In the end, he offered me a $200 per person cruise credit, should I opt to try them again. As I explained, I would not take another cruise if they gave me one. I am less concerned with the wasted money (but I would have accepted a partial refund in principle) as I am with the wasted time. That was the most significant loss and not something that is replaceable. I would avoid MSC altogether unless you thrive on constant disappointment. Read Less
Sail Date December 2016
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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