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Sail Date: October 2014
My wife and I took this cruise for my wife's 50th birthday. We heard horrible reviews from some cranky, cranky people. We didn't take this to heart and I'm so glad we didn't. This was one of the best cruises we were on. ... Read More
My wife and I took this cruise for my wife's 50th birthday. We heard horrible reviews from some cranky, cranky people. We didn't take this to heart and I'm so glad we didn't. This was one of the best cruises we were on. The ship itself was "THE NICEST, MOST BEAUTIFUL" ship we have saled on including the Royal Caribbean Oasis class ships. The MSC Divina was just stunning! This cruise line does cater to European Travelers and yes, many Europeans were on this ship. They may not understand the concept of lines and certainly do not understand that cutting in front of people is not really how Americans and Canadians function. I saw a few folks from Montreal and Toronto get a little upset with their fellow European travelers. The Americans on the other hand just took it in stride and just waited for the lines to calm down. Very impressed with that crowd. Anyhow, the food was phenomenal. The variety was amazing in the buffet area at all meals (breakfast, lunch and dinner) and the food in the main dining room was some of the best we've had on a cruise ship. Unlimited Lobster Tails and Prime Ribs on those nights?..what other cruise line does that? Everyone at our table had at least 2 lobster tails and were offered as many as they would like. Anyhow, whatever rumours you've heard about this cruise ship in particular, disregard! There's absolutely nothing wrong with it! :-) Read Less
Sail Date: October 2014
I embarked the ship with lots of doubt in my mind after reading so many negative critic about the ship. Let me tell you how I think now after my return. Everything was very good. The ship is very beautiful and elegant. It is just the ... Read More
I embarked the ship with lots of doubt in my mind after reading so many negative critic about the ship. Let me tell you how I think now after my return. Everything was very good. The ship is very beautiful and elegant. It is just the right size. The fact that not that many facilities like water slides or rock climbing those makes it quieter. Entertainment team always have activities in one side of Aqua Park where the swimming pool and hot tubs are. Thus, we always stayed at the other side of the park to avoid the noise and crowd - beautiful salt water pool with hot tubs. The gym is absolutely beautiful facing the ocean with top notch machines. Yes I might have to wait for the machine I like for 5 to 10 minutes. So I worked on something else in the meanwhile. We dined in the buffet restaurant a few times but we like the dinning restaurant, Black Crab, much better. The food in the buffet restaurant is okay with lots of varieties. But you have to go in the time avoiding the crowd. I think this makes sense. I really like the food served in the dinning room....Customer service is excellent all around the ship except the guest service desk and the cruise excursion desk. The ship is kept clean at all time. Being clean, they really mean it. They even wipe the handles and polish the staircases. They clean the washrooms all the time. We had a balcony at the 9th floor. I really like the cabin and I enjoy the little bathroom a lot. Even though it is small, it has many space for you to put your stuffs. However, there is no hair conditioner and no body cream. Make sure you bring your own. Their shampoo and body wash are pretty good. The pillow is very comfortable with 2 sizes for you to choose. You can form any shape you want with their pillow. You can put 2 suitcases underneath the bed. Read Less
Sail Date: September 2014
I feel we are seasoned cruiser. I have been on several different cruise lines. I was wanting to try a different line this time. The positives are, the entertainment was excellent. We only saw 3 shows but we enjoyed them. They were very ... Read More
I feel we are seasoned cruiser. I have been on several different cruise lines. I was wanting to try a different line this time. The positives are, the entertainment was excellent. We only saw 3 shows but we enjoyed them. They were very different. We even saw an opera. Never been to one before. I enjoyed it even tho I didn't understand it. The captain was great. We had bad weather in Stir Up Cay & he decided to go to Grand Turk where the weather was fantastic. I have never been there before. It was the best thing to do since it was storming at the other island. The ship was very pretty. Now for just a few negatives. We never meet our cabin stewart. No name card was in our room & we never saw him. After day 3 with no ice I put the ice bucket on the bed empty to give him a hint. We did get ice everyday after that. Food was disappointed. Buffet had the same thing, pasta & pizza took over every station.  The salad bar was the worst I have ever seen, lettuce, tomatoes, radishes, onions , and every once in awhile something else. The lettuce was alway dripping in water. Like many others have said, you had to go around the whole buffet to get what you want. Usually one side has everything so you only have to visit one side. Not on this ship. Breakfast was only fair. We went to the dining room 4 times to get a better quality. But the waiters at breakfast & dinner was not friendly. They seemed not trained, not smiling, reaching over the table to hand you your food, never giving you coffee or tea. If you asked for coffee with your dessert it took forever to get it. So you could tell it was a inconvenience to get it for you. Service was very slow. I just found the every where you went on the ship the device was just not there. In 2 of the gift shops the personal never said "hi can we help you" we were completely Ignored. Usually I think people complain too much over nothing but in this case things were Just not up to pare. We will not cruise MSC again. But I do have to say we did Get a good price for the cruise. That's why I chose it. Read Less
Sail Date: August 2014
Introduction:  We just got back from a cruise on the Divina. We booked the Yacht Club YC2 suite which has a living room, separate bedroom, walk-in closet and bathroom with both shower and bath. This was our first cruise on MSC. Prior to ... Read More
Introduction:  We just got back from a cruise on the Divina. We booked the Yacht Club YC2 suite which has a living room, separate bedroom, walk-in closet and bathroom with both shower and bath. This was our first cruise on MSC. Prior to MSC, we have been regular NCL passengers usually in Haven suites. Since it appears MSC is targeting NCL, this review compares the ship within a ship areas of each cruise line. Last year we sailed on the Breakaway in a Haven family suite which compares in size and layout to the Divina's YC2 suite. Since both ships are approximately two years old, there is a good basis for comparison of each company's suites. Price: MSC Divina won this category hands down. We paid $6,000 for the YC2 for four travelers. A similar Haven family suite at the time we made the reservation was $9,000+. Also, the Divina Yacht club included free drinks and free minibar in the Yacht club and also free drinks at dinner in Le Muse the Yacht club restaurant. Room: The YC2 does not include a balcony. It is at the front of the ship and has wall to wall windows. Your view if basically the same as the captain's which is directly one deck above your room. We did miss the balcony, but the YC2 pool and lounge area is bigger than NCL's Haven and we had no problem getting space on deck 18. The rest of the room was more spacious than the NCL family suite. Overall I would give a slight edge to the Divina in this category. Amenities: In addition to the drinks mentioned above, the Top Sail lounge is a very large lounge on deck 15 which served casual breakfast, and was always stocked during the day with small bites for snacking or a light lunch. NCL's lounge was much smaller and with few amenities including no free drinks. NCL did have their Haven restaurant in the same location as the lounge. Le Muse, the Yacht Club restaurant was at the opposite end of the ship. We did not mind the walk as we try to stay active during the cruise anyway to burn some of the calories. However, if you don't like traveling cross ship every day to the exclusive club restaurant, NCL is a better choice. One other amenity on the Divina that was very cool, was the daily delivery of a fully bound copy of the newspaper of your choice. Everything consider, we liked the amenities of the Yacht club better than the Haven. Food: The Divina does not have freestyle dining. We dined at Le Muse every night. We missed trying other restaurants on the ship. The two pay restaurants on board were basically ghost towns most of the time. While the food on the Divina was excellent, I would give this catagory to NCL based on the variety of choices available to guests. Our butler indicated MSC's new ships will have free style dining, and will locate Le Muse to the front of the ship where the other Yacht club facilities exist. Entertainment: The Divina had the best entertainment of any ship we have sailed. Opera, a Michael Jackson tribute, dancers, jugglers, aerialists, contortionists, you name it the Divina had it. On NCL, we saw Rock of Ages and Burn the Floor. Both are good shows, but once you have seen those two shows, there is very little entertainment left in the Main Theater. Entertainment goes to MSC by a wide margin. Fitness: NCL's fitness center was about twice as large as the Divina's. Both venues had new equipment and classes of all types. However, the Divina's center was often crowded compared to the Breakaway's center. We did not use the spa on either ship. The fitness catagory belongs to NCL. Recreation: This section of the Breakaway excels. My daughter and I did the ropes course twice, and is was unlike anything available on other ships. The water park was also excellent and lines were very short. Even the mini-golf was pretty fun for a cruise ship. The Divina has one water slide and the usually sports court, but nothing comparable to the Breakaway's offerings. This catagory goes hands down to NCL. Embarking and Disembarking: Both ships are good in this area, but the Divina embarkation was the best we experienced. Unlike NCL, you never stand in any general boarding or security lines. You drive up to the Yacht Club canopy and the butler's take it from there. We were on the ship in 15 minutes which included all I.D. cards, room keys, accounting, etc. Disembarking on both ships was quick. MSC wins this category. Service: The Divina has been maligned in several reviews regarding service. We did not experience this issue, and that includes service outside the Yacht Club. We try to be nice to the staff, as most have very difficult jobs, and the staff was pleasant in return. We had a few issues early on the cruise with our room, and they were resolved quickly. On the Breakaway, it appeared either the staff was new and still working on delivering reasonable service, or there was not sufficient staff for a ship of this size. The Divina wins the service category. Conclusion: This was the best cruise we have experienced on any ship. The service and amenities were great value for money when compared with NCL's Haven. This is not to say the Haven is a bad experience. Anytime you sail in the suite section of any ship, you are likely to have a good cruise. However, when considering the price differential, the suite amenities and the overall experience, I would sail MSC again over a similar offering from NCL. Read Less
Sail Date: May 2014
My wife and I took a nineteen-day repositioning cruise from Miami to Brazil on the Divina. We had mixed views about the cruise. Overall, though, we thought MSC was not up to the standards of the other mainstream cruise lines, and we will ... Read More
My wife and I took a nineteen-day repositioning cruise from Miami to Brazil on the Divina. We had mixed views about the cruise. Overall, though, we thought MSC was not up to the standards of the other mainstream cruise lines, and we will not cruise with MSC again. Warning: This is a long, detailed review. If you make it to the end, you deserve an award! But before I discuss the ship and the actual cruise, full disclosure requires that I mention four things that, from the very beginning, really colored our overall view of this MSC cruise. First, MSC unilaterally changed the dates of our trip well after we booked it. This was crazy, of course. Everyone who had pre-booked like us had to change our travel plans on both ends. On top of that, MSC did not inform passengers with existing bookings right away -- instead, we found out about the change in dates through chatter on the web and a visit to the MSC website. Then, when I called MSC, it took a long time to get through to an actual person. So, basically, their precruise actions and communication were terrible. Second, the MSC website was very poor. It was difficult, if not impossible, to book such things as excursions and drink packages through the site. And when we tried to book a post-cruise transfer to the airport, we found we couldn’t do that through the website but had to go through a travel agent. And it was difficult to understand the deckplans and cabin arrangements on the website, leading to . . . . Third, we booked a suite, and we thought, of course, that it included a balcony. Our boarding ticket even said “Aurea suite with balcony.” Well, the cabin (9008) had a space outside that could have served as a balcony, but you could not access it from the room! Instead, we had a large, sealed window. In addition, the room, although comfortable, was not as large as you might think a suite ought to be. Not counting the short entryway (or the bathroom or the small walk-in closet off the entryway), the room was only 168 square feet (yes, I measured it!). In essence, then, our “suite” room was not much more than a good-sized ocean-view room. And, again, the info about the actual smallish size of the “suite” and the lack of a balcony was not something you could readily tell from the MSC website. Finally, because of our destination most of the passengers on our ship were Brazilians, and I think the vast majority of them spoke little or no English. Because of that, some of the things (e.g., entertainment and food) might have been different from what was presented on a typical Divina Caribbean or Mediterranean cruise. OK, now on with the review of the actual cruise! Embarkation wasn’t too bad. We had to stand in line for clearing security for about 30 minutes for no apparent reason, but after that things moved along smartly. We did get a special check-in line for the “Aurea Ocean View room,” uh, I mean the “Aurea Suite.” The ship itself is quite beautiful, as it should be at only two years old. It is also huge, the largest cruise ship we have been on. Interestingly, and despite the size of the ship, there are no large public spaces (other than the theatre), although there are lots of smaller, intimate spaces. Unfortunately, the ship also has no real promenade. There is some narrow outside deck space on the seventh floor on each side of the ship, but that space does not connect around the bow or the stern and so you could not walk all the way around the ship (which we like to do). There are also no chairs out on that deck space, which means that you cannot sit outside and watch the sea go past close-by, something my wife and I also like to do on sea days. Our cabin steward was great. They always are, aren’t they?? Did a great job keeping things clean and tidied up. No towel animals though (not that I care about that). And he never introduced himself to us, which was also a cruising first. Entertainment The shows consisted in large part of operatic music and singing. When there was a bit of variation, we attended. First show we attended was called “Wonderland.” It was a sort of Cirque De Soliel acrobatic show with an Alice in Wonderland theme. It was quite good, once it actually started. But for the first 20 minutes they introduced the officers, in different languages. And then then Captain gave an introductory speech, in 8 different languages! He even mocked himself, and the whole process, by adding a ninth language (Turkish). A few in the audience thought that was funny and entertaining, but we did not. The second show we attended was a mime called Yarek. Appropriate, I guess, for such a polyglot customer base. Parts of it were good but, frankly, I had no idea what he was doing on other parts. The third and fourth shows were production shows, one with a Pirate theme and another with a Michael Jackson theme. Both were very well done, some of the best entertainment we have ever seen on a cruise (again, once you get past the long, multilingual intro . . . . ). Finally, we saw a variety show featuring a pianist/vocalist named Mike Pidone. Again, too much talking (introductions, etc.) in multiple languages. Boring! It would almost be better if they didn’t talk at all, and just launched into their programs . . . . There was very little in the way of daylight entertainment on the ship, which bothered some of the other Americans aboard the ship. Just some bingo, a late afternoon trivia contest, and some dance classes. This did not bother us much since we were visiting and playing cards with our traveling friends. Our meal service experience was quite mixed. Breakfast buffet. A lot of items, but . . . I like an egg station, with made to order eggs and omelets. Sorry, not on the Divina. Well, how about some bagels? Again, not on the Divina. Maybe some cottage cheese to go with your fruit? Nope. I did manage to find some oatmeal, though. Lunch time had some nice choices. They had thin crust pizza, various types each day. Well done. Various pastas were also well done (special kudos to the pasta with clams and also the paella). Not so good, however, was the Indian curry. Hamburgers were precooked and wrapped in tin foil. The dinner food was OK, but nothing that really stood out. The dinner meal service, however, was strange and, frankly, poor. It began with the attempted upselling of our friends, who had bought a drinks package (which entitled them to glasses of wine), and who thus did not want bottles of wine. But the waiter was pushing bottled wine on them. The waiter also announced that “we won’t serve you coffee after dinner, its not as good as the specialty coffees.” Well, we like coffee at the end of dinner, so we put an end to that (dinner coffee, by the way, was OK). The waiter also asked to take our dessert orders at the beginning of the meal, instead of waiting to the end. We also put an end to that, and said we would order dessert after dinner. During the dinner service, the waiters were constantly reaching across my wife to serve me, and vice versa. We never experienced that on other cruise ships. Then they were occasionally delivering the next dish before you had finished the current one. And when we ordered a bottle of wine, they were never there to refill our glasses, we had to do that ourselves. OK, I know some of you are thinking, these are pretty ticky-tack meal service issues. And you are right! But the competitors of MSC don’t have these issues. So why would we go with MSC in the future if their competitors do it better?? And there were other service issues. One night our traveling companion (and table mate) ordered a glass of wine for himself and his wife and never got it. What ensued was hilarious. The next night, the waiter delivered two glasses of wine when only one was requested. Then the next night an unsolicited cup of fish soup. And the next night an unsolicited extra leg of lamb (already an enormous portion). It became a sort of an ongoing joke, what will the waiter bring tonight that some other table did not want? In contrast to the meal service, the bar service was generally good. This is true despite MSC’s apparent policy of requiring all tips, including the automatic 15% added to each bar charge, to be shared across the crew. We frequently gave the bar staff an additional tip in cash. Also, we found that the Allegrissimo Classic all-inclusive drinks package, at $44 a day for US cruisers, was too pricey for what we drank. In contrast, the Allegrissimo Escape a la carte package (15 drink coupons for $82, including the auto tip) worked well for us. A couple of miscellaneous notes to close. The internet service went down for several sea days after we left the Caribbean headed south to Brazil. Then, when the internet service finally came back up, we had a lot of trouble getting to our email (probably because many people on the ship were trying to get on at the same time). Of course, this was annoying, and made more so because we had bought an internet package so we could stay in contact with friends and relatives and we were trying to ration our minutes across all the sea days. Then when the internet service finally came back, we burned almost all our minutes on an extremely s l o w . . . . c o n n e c t I o n…… Probably because everybody on the ship was trying to catch up on their email! Boo! Mostly we did private tours in the various ports, always the way to go if you can arrange it. We did one ships tour, the Castaway Girl in St. Thomas, and that wasn’t too bad. One nice thing about MSC was getting off the ship in port . . . we never had to wait in line on the ship for that. In sum, all cruises are enjoyable, and we generally enjoyed our MSC cruise. However, we thought that MSC does not provide a cruising experience up to the standards of the other mainstream cruise lines. So we won’t use MSC again.   Read Less
Sail Date: May 2014
When I walked onto the MSC Divina I was speechless. The beauty of the whole ship was amazing! All the hard material used makes you feel like you are sailing in true luxury. The staff was always very nice and attentive. Our cabin steward ... Read More
When I walked onto the MSC Divina I was speechless. The beauty of the whole ship was amazing! All the hard material used makes you feel like you are sailing in true luxury. The staff was always very nice and attentive. Our cabin steward the first day introduced himself and kept our room looking nice and clean for us. Also, I have never seen a more interactive captain that the one that is in charge of the Divina. He seemed to really care that all his passengers were having a good time. The food was amazing! I had read some reviews online and could not figure out what people were talking about. I could not get enough of the pizza in the buffet and the La Cantina di Bacco. I truly felt like I was in Italy having a traditional Napolitano pizza. The food in the buffet and in the main dining rooms was delicious as well. They even had ginger beer on board so I was able to make my favorite drink, a Moscow Mule. The first night there was a white party on the pool deck like a lot of the other lines do. But this was one of the best I have been to. The music was pumping and the entertainment was awesome! The crew really knew how to get the party going and get the passengers to dance. The officers even had a small corner to relax and mingle with the passengers. Even though we were stopping in Nassau, I decided to stay on board and explore the ship some more. Found that the children and even some adults on board were very entertained by the Formula I simulator, 4-D Cinema and water slide. My favorite place was the Garden Bar and pool area. It was peaceful and you have this amazing view off the back of the ship. During the night you will definitely want to see the shows, they are phenomenal! Especially the Michael Jackson show as the main performer is uncanny to the late king of pop. Overall, this was the best cruise I have ever been on and I am planning on booking another next year.   Read Less
Sail Date: March 2014
We booked a last minute cruise on the MSC Divina because of a great special they ran in February for $249 pp balcony cabin. We even lucked out and got a cabin on the back of the ship - a first for us. We have cruised 12+ times over 38 ... Read More
We booked a last minute cruise on the MSC Divina because of a great special they ran in February for $249 pp balcony cabin. We even lucked out and got a cabin on the back of the ship - a first for us. We have cruised 12+ times over 38 years on several cruise lines but this was the first time with MSC. Reaching anyone at MSC by phone if you have a question is a slow process but if you email them they do get back to you within 24 on average. When we arrived at the port we left our luggage right by the curb and entered the building. Within 30 minutes we were checked in, had received all of our documentation. We had our picture taken and were on the ship - by far the fastest embarkation I have ever experienced. The food was average for all cruise lines anymore. Thirty years ago cruise lines were over the top when it came to food - and a midnight buffet happened every night. With the explosion of so many ships and newer cruise lines, along with how much larger the ships are today with so many more guests, the need and/or ability to provide spectacular meals has gotten lost. But, my feeling is that if you find something you like then get two of it and you should be happy. Every meal I'm served on the ship is one less i have to make and clean up after at home. We certainly did not starve while on board. Our stateroom on the back of the ship was beautiful and had adequate storage with plenty of space under the bed to store suitcases. The balcony on the back of the ship was by far much larger than those on the side cabins. Also, being on the back of the ship eliminates a huge amount of traffic going past the cabin on their way to their own cabin or the elevator or steps. It was just really quiet back there, so now we are spoiled! Joe, our room steward, was rarely seen but our room was always spotless. The shops and casino are par for a ship of this size - same types of contests and sales. It would be nice if they came up with an electronic system for selling bingo cards. Currently they have staff writing up a paper sales slip for every player so the bingos never started on time. Also, the staff who announced the bingo was not nearly a funny as he seemed to be. He encouraged guests to boo anyone who called a bingo in error, which I didn't find all that funny. He repeatedly said "No Bingo, No Party" ad nauseum. The entertainment on the ship was superior to any cruise I have taken to date. The singers were excellent and the costumes were great. Every night there was a different show and many nights the children from the kid's program were brought down to the front rows to see the show and you never even knew they were there, they were so well behaved (probably much more so then when they were with their parents. It was interesting to seem how much various languages are embraced on this ship - the menu in the dining room is printed in five languages every day for all three meals. There seems to be a large following from Europe. The captain made announcements in all five languages when he made appearances throughout the week. As with all ships, there is the daily fight for deck chairs around the pool areas and parents continually let their children play in the hot tubs as if they are kiddie pools, so we tended to steer away from the pools too much. We decided to stay on board the last day when we visited the private island so we could use the pool in peace, but then the tenders were cancelled due to rough water so everyone who had planned to go off ship showed up at the pool, but at least we had loungers for a while and it was quiet. On the upper deck they had a glass blowing set-up by Corning, New York and each day they did two demonstrations and then gave away a couple of the pieces that they made. Others were auctioned off to help support the Corning scholarship program - something a little different from other ships. We did notice the bartenders were more engaging with groups that hung out there on a regular basis. Since we don't drink a lot they tended to be more distanced when we would order a drink. the beverage packages were a bit hard to figure out at first - it is hard to know if you are getting a good deal when you don't know what the actual prices are per drink on board. we did locate a copy of the drink menu, but then when we got on board different bars would charge us a different price for a Tom Collin - if it rang up as a Screw Driver it was less than what the charge was for a Tom Collins, but we had paid for drink coupons already so we just used them until they were gone. it would be so much easier if they could just identify on your card that you have a drink package - carrying around the coupons was a nuisance. Ice cream was free on the Lido deck certain times of the day - the rest of the time you had to pay for it, which was weird compared to other cruise lines. Maybe this was to cut down on waste by the many children on the ship? Photos on the ship were - like other cruises - too expensive, but you only live that moment once. The photos taken at dinner were all awful - the photographer zipped through the dining room so fast and evidently was not terribly skilled at his trade because he did not even attempt to retake bad pictures so we chose not to buy the bad pictures. There are no art auctions like on other ships, which was just fine with us, but we would have liked to see more organized activities for adults such as reflexology demonstrations, acupuncture demos, cooking demos, etc.? There was a tour of the kitchen but they charged for it, which was a shame since it is usually free on other cruise lines. We are cruising on the Divina in November to the Panama Canal - in a cabin on the back of the ship again. This time I am doing like the men in the cabin next to us in March I am bringing a hammock and stringing it up on my balcony so I can relax out there at night when I can't sleep or when I want a nap and don't want to hear the TV in my room.   Read Less
Sail Date: February 2014
The holiday started with flights from Heathrow to Miami Msc had 38 uk holidaymakers on the flight yet hardly anyone was seated together with family members this included diable and children we were lucky people did move around for us as my ... Read More
The holiday started with flights from Heathrow to Miami Msc had 38 uk holidaymakers on the flight yet hardly anyone was seated together with family members this included diable and children we were lucky people did move around for us as my partner has no lower legs and needed medication ect it is a long flight and this should never happen . We were told this would not happen on our return and our names even took but guess what it did .On getting to Miami we could not use the provided bus as it cannot take wheelchair users we could have had a taxi from MSC for over $260 one way we got our own for $26 make your own mind up on this .The ship is lovely clean and glam just like the photos . Our cabin is huge ,shower room very nice spotless problem with no safety arm rails either side of the shower you usually pull down and the shower head rail is center of shower chair and comes down so far you cannot sit back fully so this made showering without help a no no so much for independance . Our next disappointment was when we tried to book an off shore trip oh you cant do any trips via the ship not one of the trips provided transport for wheelchairs they say to give notice in the paper work all lies you get the same answer . Ok so lets make the best of it 4 lovely pools yes you guest it not one could be used by a wheelchair user all have walls around with steps up and then down to get in .We then discover the cruise is called a back to back so this means the second week is a repeat of the first thats the food menu shows (which also have no proper seating for a wheelchair )and films are all the same as your 1st week . So if you want to pay the same as other guests and go on a 2 week cruise sit apart on the plane go on no trips, not be able to cool off in the pool, shower only with help , sit behind your family at shows , then this will be a good holiday .I feel very let down my partner was made to feel he was spoiling my holiday as he couldnt do anything .MSC wake up it a new ship and if you take disabled holiday makers thats what they want a holiday not just 2 weeks on a ship . Read Less
Sail Date: January 2014
We LOVED this new ship and congratulate MSC. They just know how to do it right. We have been on many ships on many lines and in our opinion, there is no comparison at this price level. We placed the Divina as NUMBER ONE on our list of ... Read More
We LOVED this new ship and congratulate MSC. They just know how to do it right. We have been on many ships on many lines and in our opinion, there is no comparison at this price level. We placed the Divina as NUMBER ONE on our list of favorite ships. The ship is simply gorgeous. It appears that no expense has been spared to make this ship both impeccably clean and stunningly beautiful. The entertainment is the best we've seen at sea and is so far above that there is nothing to compare it to at sea. We call it "Las Vegas" quality at least. 7 Different Shows. 7 Nights. 7 STANDING OVATIONS! We never ever saw anything close to that on any ship--ever! Plenty of elevators--all of them with staircase alternatives and quick service. Never crowded and almost no wait time. And the elevator "waiting" rooms are beautiful in their own right. No detail has been overlooked. Even the toilet paper is in front of you where it should be. Decor is "modern" and stunning. Of course, people "complained" (in jest) about all the mirrors--but that's because most of us don't want to accept the fact that we are not Hollywood material. LOL. We found the Dining Room food to be very good--better even than previous MSC cruises. It is not gourmet, but at least as good, probably better, then other cruise lines in this price range. If you want gourmet dining, you can have it in the specialty restaurants. Our dinner in the Galaxy was outstanding. The cafeteria on Deck 14 had a wide variety of dishes such that everyone should be able to find things they enjoy. The rooms were incredibly well done, with adequate balconies and nicely decorated. Flat screen TVs with interactive access for movies or ship information. Not enough channels in our opinion, but then again we didn't cruise to watch TV. There is a GLASS shower door--not the "clingy" curtain. Loved the desk with several electrical outlets where we could charge our electric accessories. And we found the Internet access to be quite good and could use our notepad right in our room or on our balcony with reasonably fast access--way better than we had on past cruises. We were able to keep up with our business emails all week with a purchase of only one hour of internet time. They showed us how to manage for best results. The theatre is simply INCREDIBLE! Large and roomy seating with gorgeous lighting, many spotlights and parts of the stage could rotate and/or rise up. The curtain opened the full width of the theatre and we moved about during the daytime to check seating from any angle and from the balcony. There is NO bad seating! Easy access in and out and again those fast elevators when the show is over speed the crowd dispersion. Deck 7 is the "Bar" deck and everyone should be able to find their "favorite" lounge and entertainment. Drinks were very reasonably priced and service was very good. Loved the light "snacks" they often served when drinks were ordered. The staff was friendly and mostly efficient. With the ship scheduled to be in the US full time, we expect the staff will become more proficient with English, but it was never a problem. Outside on decks 14, 15 and 15 there were three pools and plenty of hot tubs. There was a long slide for the kids and special supervised "kids' areas" where they can spend a few hours or the entire day. Plenty of deck chairs. All the cruise lines, including this one, have the same problem where they state "no chair reservations" yet by 8am a good portion of the chairs have towels and books but no one sitting in them. That said, we never had a problem finding one, but might have if we had wanted to be next to the pool. The solution we offer is for all lines to monitor those chairs and when empty place a cheap "stick on" clock and after 30 minutes, remove the towels, books, etc. That way people would use a chair when they really want to sit on deck and take their stuff when they leave and there would be plenty of chairs for everyone all the time. NOTE--this is not exclusively an MSC problem but exists on all the major lines. Personally, we have no problem removing stuff if no one is occupying any chair--but most people don't have the nerve and they shouldn't need to deal with confrontation. Pet "peeve" out of the way, we were always able to find a spot near where we wanted to be. Cocktail service varied depending on your location, but in general, we had service when we wanted it. The decks are kept clean at all times--we never saw empty bottles or plates laying about. One of the things we most enjoyed was the fact that the "guests" were International. We enjoyed chatting with people from Sweden, Germany, Scotland, Wales, Great Britain, Canada, Italy and lots more. In summary, we think that MSC has hit the proverbial "home run" with the Divina. Read Less
Sail Date: January 2014
Divina truly is a beautiful ship. The color choices in the public areas are nice and most of the design choices throughout the ship are tasteful, if sometimes eclectic. The multiple pool areas and bars are well designed and the main ... Read More
Divina truly is a beautiful ship. The color choices in the public areas are nice and most of the design choices throughout the ship are tasteful, if sometimes eclectic. The multiple pool areas and bars are well designed and the main theater is particularly nice. The atrium features Swarovski crystal staircases which you'll either think are very elegant or very gaudy (ask how much each stair costs before deciding). I was impressed by the food on the Divina and really have zero complaints about how the food was prepared or what was offered, especially the wide variety of fresh fruit available. Divina has 2 specialty restaurants and a third that apparently is open only certain days. We ate at the steakhouse restaurant twice and service was excellent. What I didn't like was the ala carte prices for everything on the menu, which pushed the cost of our meals over what I expected a cruise ship restaurant to charge. Something to keep in mind when cruising on Divina is that it's a big ship with a lot of people. Just how many people are on board is clearly evident at busy times in the buffet and up on deck when looking for available chairs. If you're used to cruising on smaller ships, the number of cruisers on Divina can feel overwhelming. (Personally, the larger number of people made me uncomfortable.) Service on the ship was definitely different than what I'm used to on other ships. Based on 8 previous (non-MSC) cruises, I'm used to bar servers continually walking around in plain site up on deck asking if you need a drink. Not so on Divina. That said, the bar servers in the interior bars were very attentive. One thing that bothered me was that MSC apparently doesn't allow you to add an extra tip for your bartender or server on your drink bill, something we always do on cruises. And MSC actually recommends (in print) that you shouldn't tip employees. Maybe that's a European custom, but that's not how things work in the U.S. Before the end of the cruise I made a point of finding specific employees to give them cash tips. What I found most unfortunate during the cruise is that a number of employees didn't seem happy to be there. Hopefully management listens objectively to employee concerns and makes appropriate changes if necessary to keep the best employees. In summary, I'm glad I sailed on Divina and experienced what they have to offer. But I won't do it again. I'll gladly return to NCL, Celebrity or Royal Caribbean. Read Less
Sail Date: December 2013
Having traveled with MSC on four prior cruises in the Yacht Club throughout Europe in the last two years ( and an American) I had high expectations for our first "at home" cruise, although I was interested to see what changes ... Read More
Having traveled with MSC on four prior cruises in the Yacht Club throughout Europe in the last two years ( and an American) I had high expectations for our first "at home" cruise, although I was interested to see what changes would be made. I’m sorry to report that our cruise this past week was not as good as prior. The crew seemed really beaten down, the smiles and good mornings were missing throughout the ship. The Yacht club staff was miserable and very unhelpful and unknowledgeable as to details passengers required. The food has increased in proportion size/but decreased in taste. The unlimited laundry, butler service and many other Yacht Club level perks are gone. Also, very interesting that MSC is now also selling rooms on the levels 12, 13 and 14 as Yacht Club. These people must use their keys to gain access to the Lounge and pool. The extra people did not have any effect in the lounge or pool area, but did cause an issue in the restaurant as there was not enough space for everyone. You now have to make a dinner reservation each for each evening. Dinner service was also VERY slow (over 2 hours most nights). Our waiter suggested we come to dinner at either 6 or 9. I’m not sure what happened here…but I really hope they get the kinks worked out! I would be happy to answer and Yacht club questions.   Read Less
Sail Date: November 2013
rude adjective, rud·er, rud·est. 1. discourteous or impolite, especially in a deliberate way: a rude reply. 2. without culture, learning, or refinement: rude, illiterate peasants. 3. rough in manners or behavior; unmannerly; ... Read More
rude adjective, rud·er, rud·est. 1. discourteous or impolite, especially in a deliberate way: a rude reply. 2. without culture, learning, or refinement: rude, illiterate peasants. 3. rough in manners or behavior; unmannerly; uncouth. I start this article with the definition as it sums up the entire experience on the MSC Nov 23 -30 from Miami. I'm going to include some points that will save you a lot of headache if you have already booked and if you haven't please rethink wasting a week of your life and vacation time until hey work out some efficiency and organization, first non of the staff was on the same page and gave completely different information from the same company. First your travel agent doesn't have to book your excursions or drink packages or spa treatments and she probably doesn't know how. MSC will tell you she book it then they will say you book it , I finally sent he travel agent the form and she said she had never been informed on how to book them nor did she have the form. I wasted a lot of time on calls to MSC with staff that was uninformed and un trained and with out up to date information . and even if you find the pancakes nether the travel agent or MSC was able to explain the differences in pre book drinks packages , and the spa treatments have names but not descriptions for example one large packaged included a aura relax but doesn't even explain that its a body scrub and body peel which no one may want to have after 4 days in the sun, so those details are not available, here is the link to the drink and spa packages to order your self if you can get no one to help you after phone call after phone call and wasted time.https://msccruisesgetforms.com/forms/specialservicesrequest.aspx Additionally if you are trying to book your reservations for the specialty restaurants you may call then they will tell you to book them on board then they will tell you when you call back that you need to book them a week in advance before the cruise. When on board if you need to do self assist you will need to stand in the customer service lie and give them your flight departures you will also need to fill out forms and do 5 follow up calls and go to the desk talk to someone and then do additional request and still they wont have your flight information or self assist information in the system even thought u went down there dropped the forms off stood in line three times to make sure it was done and finally when you get ready to depart on the final day you will stand in a hot room full f hundreds of people at the back of the boat and there will be no flow of air and you may get heat stroke and no water is even provided for guests. Dinner and Buffet service There were way to many people on this boat for good customer service there was a lot of very upset people no bread no water .we sat at our table many times for 25-30 minutes with out water or even a drink order being taken it took 2.5 hrs food didnt come fro 45 minutes .to get our dinners and the buffet was always a complete mess with no flow of walking passage ways were blocked with people , they needed way more selection and different themed nights and those listed on the daily Mexican Chinese's etc but the basic staples not even nachos easy cheap and could easily be added hamburger bar ,Okay thanks giving was the worst iv ever had , They actually served sweet potato French fries .no candied yams no cranberries no green beans no mashed potatoes it was big let down and the buffet should have been spectacular fro this not even pumpkin pie. don't expect any thing I f u go for thanks giving ,, the flow at the buffet was not thought out as there was many area you cannot even pass by so you couldn't pass people with wheel chairs and scooters had a very difficult time and had to honk there little horns ,, but I saw them walking up and down stairs( ready to break into jumping jacks) at other times as if they were fine ,I have no idea if they had any problems at all but got a cart because they were sick of the crowds discussing he situation with staff they couldn't wait to get off the boat and they said there was way to many people on the boat themselves. passengers ere upset they were rude to each other they were rude to staff then in turn staff was just rude rude we had friends of 85 that booked 6 months in advance in a group and had wanted to be seated together they were seated scattered even when the request was clear , when they were at there dinner they could not order additional items this is not customer service they should be able to eat what they wan t and as much as they want even at dinner service if they want two lobster get it , other cruise lines do not say no u can not have a steak and additional order of main course, they could not sit together they could not get good service and the waiters had attitude when we waited a hr fro food or food came out wrong they actually said it wasn't there fault that they brought what was not ordered . u cant get a drink order you cannot get a cappuccino seriously its just too much to ask them when they cant even do what they need tto be doing then they would have to run down the hall to do it , you need to send cocktail waitresses up there during dinner if u have to. Its ridiculous to sit there with bread and no water and not even a glass of wine 30 minutes , forget it dinning room was a complete night mare ( at least play piano music to calm the mad guests )and they are understaffed to the point that everyone's meals were upset it was extremely poor service and aggravation ,if you are looking fro relaxation and comfort this is not the cruise for you We literally need a vacation after this night mare ,its constant aggravations the first day on the daily they should list in the 5 languages how to communicate with our allow passengers and staff, hello please thank you excuse me may I ,thank u , just common curtsy is thrown out the door by not only fellow passengers who pushed to the front of lines but employees on the ship , my friend went to do karaoke in the lounge and the guy at the counter wouldn't even allow her to borrow his pen to write a song for the piano player even after saying shoe would just stay there in front of hi for one minute he said NO this is my pen There a solarium that you can pay for private deck n kids but its exactly next to the kids area, its like walking through chucky cheese to get to your area not good placement .if youo needa towl you will need your card and being given a small recipt for your towl that you will need to keep o return your towl wich is not even sensible to have to keep track of a stupid piece ofpaper , ya paper and water don't mix why they just don't gve u towls in your state roma nd exchange them for clean ones on deck or going off port makes no sense and if they are not there when u leave or Friday night when they check the mini bars then you are charges is simple but u need to carry a little receipt with u and along with multiple paper for coupons for the drink packages ,I bought on package and it was actually cheaper on the boat but u have the 15 percent fee added on board , where is the efficiency and organization who thought of this , its makes no sense and wastes time of people and employees stapling his prepare to the bill , when a customer boards this credit prepaid should be automatically loaded to card and deducted as swiped and used. other wise you just plan on constantly carrying g drink coupon books with you constantly . forget about getting a chair in the sun or even at lunch ,if your steward isn't around you will never get a hold of him my husband and I counted 25 times I had to call to the reception guest services and was hung up on waiting o get answers and assistance I needed a extra blanket but forget it because there switch board etc is complete understaffed and u have o call them to get your steward jut wasting more of my vacation time it was nothing like I have ever seen before or experienced I just kept thinking I cant believe I actually wasted a week of my life and paid for this cruise and the flights to get here when im on a floating night mare many many customers were upset .if some0ne was to make a horror movie about the ship from hell it would have been this cruise I had enough m husband had enough the only refuge was the spa now I don't have enough good things to say about the sa I had prebooked a big package 4 treatment and tipped well my husband purchased two massages and a facial , Gail the spa director was wonderful , the only problem we had there was a rude girl on the phone when I called down and she kept telling me she spoke English but not well enough to care that I anted the spa director to call me back I clearly asked to speak with someone else 6 times she said no I couldn't believe it when we had spent so much money in the spa. but again horrible customer service .. if Gail is not aware of who this person was she should know the spa director wil leb big success on this crusie line as after dealing ith all the other rude staff u will need to distress from the boat night mare ,,, additionally it looks like she is doing a great job . our stateroom was always immaculate but not like the photo in red its blue ,and we had a metal balcony and were very disappointed as wee booked a balcony and never expected this metal rail instead of seeing he water massive disappointment as I made it clear that's why we booked and to sit out side eat breakfast and look at a metal wall no to look at the water , but we heard there were no more rooms to change to even though I had a letter from my agent saying our view would not be obstructed view it was I shouldn't have to stand up t look out at the water when I clearly requested this specifically o sit and view the water and it was confirmed we would not have a obstructed view yes I consider this no9t what we were guaranteed. the theater shows the best I've seen especially eh pirates of the Caribbean show but im partial for reasons but as many cruises as I've taken this was the worst flo0w and efficiently just common sense im in the hospitality industry and organization staff meetings and updates apparently are not taking place , this boat should have come into this port overstaffed to get good reviews and to get things in order because the staff on board already wants to get off the boat and couldn't wait to get off it. at every port we just wished we could stay because we couldn't stand the thought of what a night mare cruise this was nothing relaxing about t not one single person past the steward and spa made us feel like they cared the least bit about having o go out of there way t gain new customers instead they couldn't be inconvenience and gave snide remarks and rude gestures rolling eyes and never once saying im sorry this must be frustrating let me see what I can do the majority of the time even when we tried to talk to someone they said someone would call us back no one called back then when the someone finally did I was laying down and she even cut me short and was rude, I hear that u are thinking yu are entitled to this and that, what you don't handle customers like that ???????I have no idea where you learned customer service but you are loosing customers fro msc not gaining happy clients, yes that's what she said when we attempted to explain how our meals took 2,5 hrs and I specially clearly said I do not want the matradee coming over he came over and said I heard u were complaining which is the worst way to handle a customer or make someone happy its rude to approach someone who is making request and do that there are other ways to approach the issue, the matradee ended up trying o help us butt he meals took way to long and not once when there was a special desert was it announced wee just sa there with no water no answer to why we were waiting 25 minutes they should have said to night we have a special desert and make the announcement or the waiter tells the table at the beginning of the m3eal to night we have baked Alaskan or tiramisu if you would like some thing else this ifs fine but is this desert okay with every one we could not believe we waited for that we could have left the restaurant or they could have actually already served the desert we actually wanted its like showing up late for dinner which is actually rude m you ar in fact saying im more important im superior well that's what this cruise line doesn't treated us with disrespect and wasted our vacation time .repeatedly having o do follow ups on requests that were clear. and being gi8ven the wrong information by your own staff that is not properly trained in customer service or information updates , this cruise had many passengers from Europe on it , they are familiar with the cruise line name .and coming to the states the name then becomes know to Americans and when they make there travel choices to travel the Mediterranean or Europe with a good reputation and good service would choose MSC, this is one reason we chose the is cruise lien to see if we would use in Europe or recommend to to clients,, seriously no . we deserve refund it like we paid you to use us as Ginny pig to see how bad you ca treat your customers befo9re they want to jump overboard .deserve a refund. it was like I paid MSC to torture us a week to be there Ginny pig this week to see how far they can push there paying customers before they jump over board   Read Less
Sail Date: September 2013
My husband, myself and our 14 year old daughter booked a back to back cruise of the western and eastern mediteranean. This was our 2nd cruise. We booked with MSC mainly due to the good price. The first ship we embarked on was the Divina, ... Read More
My husband, myself and our 14 year old daughter booked a back to back cruise of the western and eastern mediteranean. This was our 2nd cruise. We booked with MSC mainly due to the good price. The first ship we embarked on was the Divina, the second the Splendida. We loved both the ships, they were bright, spotlessly clean and just so beautiful. If I had to chose one, I would choose the Divina though, mainly due to the nicer colours used and it being just a little bit newer! Our balcony room was great, perfectly adequate space for the 3 of us. It was cleaned twice a day by our lovely cabin man Aurelio (Divina). He surprised us one day with a lovely towel animal, so we did one back for him - a long towel snake with paper eyes and ribbon tongue! After this he just got better and better, with one day us even finding a monkey hanging from a coathanger on the ceiling! Took us a day or so to get used to the layout of the ship, but once we had it, it was easy to get about. We ate mainly in the restaurant, which was very beautiful and we had two lovely waiters who catered to our every need. The food was always nice and warm and beautifully presented. I felt that the food was probably catered for 'the masses' in that it was never very spicey and never had very strong flavours, but I think that is what you need to do to suit the majority of people. We did enjoy everything that we ate. There was a big selection of entree, soup, salad, main plate, pasta or risotto, desert, cheeseboard etc etc. There is no way anybody could say they were hungry or that there wasn't enough selection! Our waiters on the Splendida, Wayan and Putu, were gorgeous and loved to talk a few words in Indonesian with us!! All the bar staff were also very attentive and it was no problem to order a drink. We did occasionally eat in the buffet. This area was very busy but we did always manage to find a table within about 5 minutes. There was plenty of very quick easy food just in the main entrances, eg. hamburgers, sandwiches, hot dogs, pizzas etc. for those wanting a quick snack around the pool. There was also of course selections of pasta, meats, salads, fish, ethnic foods and deserts. It could sometimes be a little difficult to move from station to station holding a plate and a drink and cutlery as the walkways were busy with people doing the same thing. We noticed a lot of food wasteage on the tables, I think people just put too much on their plates!! I have been told by others that this happens on most cruise lines tho! We did go to most of the shows and we really enjoyed them. The entertainment team and the stage entertainers were spectacular! We thought they were a little better on the Divina than the Splendida!! The shows only go for about 40 minutes, which was just perfect. We really enjoyed some of the Italian opera singing - something that I wouldn't go and see if it was a 2 hour show, but the 40 minutes was so enjoyable, and you knew that even if you didn't enjoy the show that night, it wouldn't take the whole night!! There was also the Michael Jackson show, a pirate show, a hand shadow show, acrobatic shows, dancing shows, singing etc. etc. All spectacular! We did a couple of excursions, Ephesus, Tunisia and Rome on your own. They were very well organised, you received your tickets about a day or so before, it told you what time and location to be at, then you just registered at the desk and were given a number. When your tour number was called, you followed your leader out of the ship to your bus to meet the tour guide. Simple!! The tour in Ephesus was a little difficult as there were 39 people in the group, and we didn't have the ear pieces, so had to try and get in close to hear the guide. Was okay, you just needed to make sure you stayed close! The sights were amazing. Was a little sad seeing some of the cats and dogs in poor condition. In Tunisia our guide would give us a bit of a run down of the area and then give us free time to explore and tell us where and what time to meet, this worked very well. Rome on your own was easy, they provided transport to and from Rome. We ended up at the 'go home point' about 40 minutes early, and they had buses there already and started departing early, so that was nice after such a busy day walking Rome! You could catch a MSC shuttle bus from the ship into the main centre of each destination, but the costs all added up, so we usually just made out own way, either by walking, public transport or taxi. Unfortunately MSC don't let you know about any of the free services the port might provide, eg. I think it was in Marseille that there is a free bus service from the port into town every half hour, but we only found out about it from the taxi driver (taxi cost 30 euro)!! Probably best to do a little research before you cruise to know the best way to get into each location centre. We enjoyed time spent in the hot whirlpools, swimming pools and also just lounging by the pool. The hot whirlpools were very hot! I think they were 37 degrees. This was good, because you couldn't spend too much time in them, so there was a high turnover of people in them, which meant you could always get into one without too much 'hanging around'! The pool water was quite cold, so only my daughter and husband went in the pools, but they were never over busy. The 'zen' pool at the back of the ship was a lovely area. It is adults only, but our 14 year old was never stopped. She was always nice and quiet though, so not a noisy teen! In fact the only one of us to 'get into trouble' was my husband, who jumped straight in instead of entering the water quietly (it wasn't a big bomby!), and was told off! That was good though, as it meant the staff were keeping the area nice and quiet, ha ha!! The bigger pool in the middle always had plenty of activity around, some games, music and dancing all organised by the entertainment team - was fun to watch! We never used the indoor pool area. Sometimes you had to walk around a little to find a couple of pool lounges together, but was never too difficult. Only day that was hard was the sea day. Benefit of a balcony was that we always had sometime to go and sit quietly if we needed. There were plenty of areas and bars to enjoy a drink or a quiet time. We had the Allegrissimo drinks package. It was definately worth it, as we drank more than what the package had cost. Although we both said that we were not sure that we would get it again, as we felt it made us drink more to get our moneys worth! The price of drinks on board were reasonable, and we probably would have spent less than the package cost if we were drinking 'normally' eg. just a wine with a meal and maybe a cocktail in the afternoon or evening. You could get free coffee, tea and water in the buffet area. We didn't have any trouble with big groups of teenagers or yelling kids, maybe because they were all back at school only the fortnight before. Our 14 year old tried on a few occasions to see if anything was happening in the youth area, but there never seemed to be much or anyone there. That made it a little bit hard for her, as she was really hoping to meet other young ones. The italian kids seemed to be made up of big family or friend groups, so they seemed to keep to their own little groups. Of course the language would be a bit of a barrier too. Our last cruise (P&O) we never saw her, and had to make her come to lunch and dinner with us, after which she was just itching to get back to the kids club!! If I was travelling with young children I would definately consider this as a negative with MSC. There didn't seem to be as many activities for the adults as well, if that is important to you. We were just happy to do our own thing, so this wasn't too much of a concern to us. On every other level, we were totally happy with MSC, their staff and their organisation. The ships (Divina and Splendida) were beautiful. The ports visited were wonderful. Would we use MSC again? Definately if we were looking for a good family holiday for a good budget price and weren't too worried about the use of kids clubs. Hope this all makes sense, am typing with jetlag, so not sure!! Enjoy your cruise with MSC, because we certainly did!!   Read Less
Sail Date: July 2013
Our family of four including a 12 and 14 year old just spent an enjoyable week exploring the Eastern Mediterranean on the MSC Divina and agree with some reviewers that some of the negative reviews are unfair as research needs to be done ... Read More
Our family of four including a 12 and 14 year old just spent an enjoyable week exploring the Eastern Mediterranean on the MSC Divina and agree with some reviewers that some of the negative reviews are unfair as research needs to be done ahead of time so you know what the cruise includes. This is not an "all-inclusive" or "gourmet foods and wines of the world cruise". It is an Italian-based company with mostly Italians on board. You are not in Kansas anymore! As another review said, "adapt, and you'll have a good time." Here's our list of pros and cons: Pros: Gorgeous ship, new and sparkling. Our cruise was smooth as silk. Wonderful service from the cabin attendants. They are constantly cleaning and work very hard at being multi-lingual. Even as we walked down hallways to get to different places, every attendant said hello and smiled. Our room was cleaned and tidied at least twice a day. We had a room on the 13th floor with a glass balcony and it was lovely. We unpacked and put our suitcases under the bed and there was enough room for all of us. Great service in the restaurants. All our servers had wonderful attitudes and spoke several languages. We had the first seating in the Villa Rosa restaurant and had lovely dinners with a family from Quebec every night. My husband and I avoided the buffet most of the time since we're not competitive eaters who find it fun to stuff down 20 pastries and enough fruit salad for 16 people but many buffet-goers seemed really focused on 5 digit calorie totals for the day, so to each his own and kids loved it thinking it was heaven on earth. There's something for everyone! I am baffled that some reviewers were "hungry" after visiting the buffet as the selection is enormous. The Allegrisimo drink plan was a decent value as it also includes gelato and virgin cocktails. The white wine (my drink of choice, I'm boring that way) was not very good but the other drinks made up for it. The ports of call: amazing! Istanbul! Venice! Olympia! Dubrovnik! We were thrilled to visit them all. The Cons: The Reception and Excursion Desks. Two words: not helpful. Basically staffed by petulant older teenagers who snarl as you walk up. Our drink plan was erroneously not printed on our cruise cards which cased trouble for the servers who had to call the front desk to verify our drink plans for two days. By the time we got our drinks we were almost done eating. The front desk could've helped resolve this or given us a note to give the servers but instead they asked us to keep coming back to the desk until they "fixed" the card machine. Thanks front desk! Way to support your fellow staff members! The Excursion desk...warning! Don't offend them by asking a question! They are there to book you on expensive EXCURSIONS, and cannot and will not covey really simple yet incredibly useful information like "yes, you can walk from the port of Venice where we are currently docked directly to the Water Taxi line and take that straight into San Marcos' square". Plan ahead and get real maps of the cities (they don't have any) and you'll have 80% of what you need to have a great day without purchasing the overpriced excursions with MSC. Note to MSC: have the servers and cabin attendants and all of housekeeping train the staff and the Reception Excursion desks on how to provide excellent service.   Read Less
5 Helpful Votes
Sail Date: August 2019
We chose this cruise because we thought MSC will be a good choice. What a disappointment ,so much so that we wanted to get off earlier. There is no service. The staff is unfriendly and not prepared to help. The food is the worst ... Read More
We chose this cruise because we thought MSC will be a good choice. What a disappointment ,so much so that we wanted to get off earlier. There is no service. The staff is unfriendly and not prepared to help. The food is the worst ever. We even lost weight. That was a first! on our previous trips(not MSC)we each gained 6 kilo's. Food choices are very limited and not at all tasty. For my yogurt (thinned) I had to ask for honey, and then got the tiniest amount imaginable. For lunch I took a hamburger. It was a plain dry piece of pattie without anything else. When I said that there's no trimmings on , the server told me: so what? Evenings were even worse! Dirty overlays on the tables small portions, and no cream with our puddings. Pathetic. Our cabin was not serviced every day.We had to ask for it and then,had to commit to a scheduled time on OUR holiday ! Very little is included in the price. Not even tissues. To get from the harbor to town you have to pay.. Also a first. This was a horrible horrible experience and we wouldn't recommend it for anybody . If this was our first cruise, we wouldn't ever have done it again. Read Less
5 Helpful Votes
Sail Date: June 2019
The service on board is ok as long as you are not requesting anything. If you are not in the yatch club or apeeding a lot of $$$$ on extra you will not recieve anything. Here are some example: - my daughter found a metal tack in ... Read More
The service on board is ok as long as you are not requesting anything. If you are not in the yatch club or apeeding a lot of $$$$ on extra you will not recieve anything. Here are some example: - my daughter found a metal tack in her chicken, their only reaction was to replace the chicken lno other excuse, letter of excuse - the bar by the pool is often out of cold draft beer, if you want a beer you need to buy bottle more expensive - the buffer is only offering water and coffee, juice is only available during the breakfast - restaurant and bar often out of sodas - have to wait to get out of the ship (docked) because only one exit is open or because the decide to put everyone on hold the exist excursion using the same exit at the same time This cruise was my u in e yeard and 3 rd with msc.... MSC never again Karl Read Less
11 Helpful Votes
Sail Date: June 2019
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses. We didn’t have an issue with the room or the room steward. My appointment was with the organization of details. We ... Read More
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses. We didn’t have an issue with the room or the room steward. My appointment was with the organization of details. We boarded an headed directly to the buffet as we had been traveling for the past 24 hrs and were very hungry and thirsty.. Our cruise cards were incorrectly coded as we had paid for the ‘easy drink’ package well in advance.. We were served with beverage charges as our drinks were being served. We were advised by the beverage manager we would have to go to customer service and have our cards properly coded.. The lineup took approximately 30 minutes to have this issue corrected.. Next issue, we go to enter our cabin.. cruise cards would not open our room, back to customer service and another 20 min wait.. All fixed again.. We wanted to disembark for a few hours In Civitavecchia.. to our disbelief, we were denied.. Card was still improperly coded, and for the third time back to customer service. This all happened within the first 2 hours of boarding.. Not a good start.. That evening our dinner seating was 7 pm.. we arrived slightly after 7 to once again have an issue with the maitre d, he was very rude and abrupt saying we would have to come back for the 9:45 seating.. My wife is very persistent and eventually we were seated.. We were not happy with the customer service and it would be very difficult for us to recommend MSC to anyone. Read Less
13 Helpful Votes
Sail Date: June 2019
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
4 Helpful Votes
Sail Date: April 2019
We purchased the fantastica package directly from the MSc website. On that site it states you get 12 free drinks. We didn’t read the fine print wherever that was that says it’s only for earlier sailings. Not sure why it was still on ... Read More
We purchased the fantastica package directly from the MSc website. On that site it states you get 12 free drinks. We didn’t read the fine print wherever that was that says it’s only for earlier sailings. Not sure why it was still on the website then? So we didn’t get any drinks. Also with that package came a free photo. No one tells you that that photo is only available on one night at a certain place. So we also didn’t get our photo. Customer service was terrible. Front dest did nothing. Basically said you have to read the fine print. I asked for a supervisor and they said no! Maybe it’s just a European thing but they don’t give you water or anything to drink at the dining room. You have to buy bottled water every night. Also they give you no information about ports. Our port in France they pushed a 16 euro per person bus ride from the ship to the city. Not telling anyone there is a free bus a block away from the ship that takes you to the same place. We felt like they really nickel and dime you wherever they can. Very disappointed and will never cruise on them again. I have been on carnival, Holland America, and Disney and all of those where much better. If you do cruise on MSc read everything because they will try to get over on you and the front desk will do nothing for you. The only thing from the fantastica package we where able to use was the room service that’s only available in the morning and only included coffee juice cereal and bread. Not much for room service compared to any other cruise I’ve been on. Long lines everywhere. Good luck getting into an elevator without having to push your way past other people. Crew and employees are rude. We had a officer and his family sit down in our dinning section 15 minutes after us. They treated them like royalty. We didn’t see the waiter for 15 minutes while they where getting there drinks apps and meal. It was the weirdest thing id ever seen. Never again on MSc of us. Read Less
1 Helpful Vote
Sail Date: April 2019
Chose this particular cruise because it was a repositioning cruise visiting ports we wanted to visit. We were to visit Bermuda after departing NYC but we’re unable to do so due to weather. Of course weather is not controlled by the ... Read More
Chose this particular cruise because it was a repositioning cruise visiting ports we wanted to visit. We were to visit Bermuda after departing NYC but we’re unable to do so due to weather. Of course weather is not controlled by the cruise line. Rather than spend two days in Bermuda we were taken to Tenerife for a partial day. We were offered no compensation for reduced port fees or anything else. The buffet is a joke. Crowded at all times with food one might expect to find in a substandard college dorm cafeteria. The food in the Black Crab was uninspired and of average quality at best. Our waiter was the best part of our dining experience. The crew were un-informed and could not answer basic questions. Most of the staff were downright rude! I have ever had a cruise line require me to pay for transportation into the port. We were charged anywhere from 10 euros to 30 euros per person to visit the ports. The entertainment was was OK but by the time the introductions were made in five languages we were ready to go to the bar. There is a cigar lounge but the smoke permeates the area close by, and the smoke from the casino was terrible. That entire part of that deck was smoky. When trying to leave the ship for tours, chaotic is the only word I can use to describe the experience. The time allowed for port visits was ridiculously limited. I resent the gratuity policy and refused to pay it. I tipped the crew members I felt went above and beyond. The best part of this cruise was the four days spent in Genoa and Milan after the cruise was over. Never again on MSC. Read Less
8 Helpful Votes
Sail Date: April 2019
We chose this cruise for a great deal and because the ship looked great. We were keen to find another cruise line to widen our options. Sadly, this was not to be. Firstly, there is a long list... only 5 people checking in about 300 ... Read More
We chose this cruise for a great deal and because the ship looked great. We were keen to find another cruise line to widen our options. Sadly, this was not to be. Firstly, there is a long list... only 5 people checking in about 300 people between 330pm and 430pm at the port of Civitavecchia - rude staff and it took forever. We were so late on board (520pm not 430pm) we had to go straight to our room for our life jackets (yes really!) and go to our muster point. Staff talked to themselves and ignored the cruisers. They were hopeless. We were there almost an hour -gasping for a drink and totally fed up after 2 long waits. Eventually we got to our cabins - highlight - cabins are lovely and very clean. Then we tried to sort out our dinner reservation having found out that MSC had changed our 830pm to 930pm - far too late to eat. We had no luck so ate at the buffet - this was ok but no better. Alot of pizza and pasta - so much for MSC aiming to broaden their appeal and market. The next day arrived in Sicily. Breakfast buffet was fine but always the same - no variety. Lunch buffet back on board was again ok at best. Limited options again if you didn't want Italian fair. There were huge pizza, pasta and salad areas. Two dessert options- both the cheap, cream filled sponge finger cake option. Common at all times.. I saw nothing else in terms of hot puddings, creme brulee/mousse type thing. Disappointing.Later on we tried to book our earlier evening meal in Black Crab - the manager could not be less bothered. Rubbed his head and said fully booked earlier - you'll have to come and queue - this is all because THEY changed our time! When we did get to the dining room it was such an anti-climax. The food choices on the menu we had in the Black Crab were poor- 4 options - I only eat fish so two were out. But the meals were unappetising and poor quality e.g lasagne night - only a lump of lasagne about 4x5 inches on the plate!! No vegetables! Nothing else. It looked dried out and unpleasant. I had risotto - it was ok but no better. When we sat down on nights 2-4 there was no bread or butter - we had to ask. Glassware had not been replaced either. Basically the wait staff were lazy and self obsessed - they were having a great social time whilst cruisers waited for drinks, orders and food!! It was shocking. We had to ask twice for drinks one night and even then the white wine was warm!! Appalling experience. We were only told about the fixed menu and the lobster/fish options in the speciality restaurant when we were honest about how we had found the dining room. Then there was the embarking after days out expereince - the queues to get back on were awful - such slow service and no greeting, no banter with cruisers. So poor. Finally, disembarkation - told we could get off in Valencia and then they kept us all on lower level 4 in a stairway for an hour!!!!! People were fuming as they had connections to make. We were also told there was a bus for luggage (?) so as we got off we prepared to use it to suddenly see taxis - were told no taxis by MSC!!!! Shocking. Customer service is non-existent. Entertainment was awful -- nothing going on during teh day and poor shows - all very Italian focused - not one of the good shows mentioned in other reviews. The Luna bar had a good double act who were lovely. The singer in the main area for entertainment at night was ok but did the same songs each night!!!! The CD - never met - never saw and never heard about!! The Master Chef at Sea - 30 minutes of a stupid quiz to find contestants - beggared belief. Hygiene - forget it. Never saw one person clean a thing except two giggling young men scraping the metal on the stairs. Never saw anyone wiping down lift buttons, stairway rails or anything. No one in the buffet checking the cleansing fluid is used. No reminders about cleaning hands. I saw people taking food with hands eg a man took a handful of almonds!!! Just shocking all round. Noro virus risk is high on board for sure. In short - go on here for poor food and to be ignored. Would never go with MSC again - the ship and cabins are lovely - what a missed opportunity MSC. Get some decent chefs and train your staff what customer service is. At every opportunity if it could go wrong by them, it did. Heartbreaking we spent hard earned money on this and it was my sister's first cruise. Wish we hadn't bothered. We read the American reviews and thought it was fussy American critics - sorry, no! Do not book this ship. You can do better with your money - even Costa was better than this, as we told them when we found our bill miscalculated - we had someone else's - we had drinks packages! Even that they got wrong. Read Less
4 Helpful Votes
Sail Date: March 2019
For the itinerary. We were not informed it was a Holistic Vegan cruise and they took over the entire ship. MSC catered to them even though there was only 1900 of them sailing. They were rude and expected everything their way and MSC ... Read More
For the itinerary. We were not informed it was a Holistic Vegan cruise and they took over the entire ship. MSC catered to them even though there was only 1900 of them sailing. They were rude and expected everything their way and MSC treated all others as second class citizens. The food was mediocre and mostly vegan in the buffet. In the dining room we were served regular food which was not exceptional. Most staff were rude and did not care about any concerns we had. Entertainment was almost nil as they used theatres for meetings instead of shows. They were supposed to have two shows a night but mostly only one at 7:00 pm but that was our dining seating. When we did attend one show it was mediocre and not very entertaining. Our cabin was normal for a cruise ship and the chambermaid did an okay job cleaning the room. We did two excursions booked through MSC. The first was the horse and carriage ride through old Cartegena which was well worth the money. We would highly recommend this one. The second was the Panama Canal boat tour. Do not recommend this one as it was not worth the money they charged. The boat they hired was very old and seats very uncomfortable. Would not do this again. We will never sail the Divina again (this was our second time) but will give MSC another chance to satisfy us on the Meraviglia in January of 2020. Hopefully we will have a better experience or never sail again with MSC or recommend them. Compared to a Carnival cruise we took in December 2018 which was fantastic this one was totally disappointing. The only redeeming factor was the great bar tender we had. He made the cruise for us. Thank you. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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